Pacific Horizon Motorhomes

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235 Rankers Reviews

143 Face-to-Face

15 Motorhomes

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Information

Genuine family commitment

The fleet of Pacific Horizon motorhomes caters to the discerning traveller with its latest European influence in design and livability.
Both the SAM and GEM models of Pacific Horizon motorhomes are leaders in their field incorporating Mercedes driveability and safety features.
Being a private family owned operation I can assure my clients will receive the best possible service and that our pricing is based on a no hidden cost policy that the Pacific Horizon brand has been trusted and respected for, for many years.

Details

Feature Value Info

Location

North IslandWellington RegionWellington

Categories

  • Motorhomes

Contact

Campers

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    2+1 Motorhome

    The compact and stylish 2+1 leads its category thanks to its style, quality and functionality.

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    2+1 Motorhome - Premium

    2+1 motorhome with the Premium Vehicle Guarantee. This guarantees a vehicle built and on the road no more than 2 years (24 months) prior to your hire. Premium vehicles are subject to availability and cost an additional NZ$35.00 per day.

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    GEM Motorhome

    Sleek and sophisticated, with appealing curves and a contemporary interior, the GEM luxury motorhome provides the blueprint for motorhome design.

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    GEM Motorhome - Premium

    GEM 4 Berth with the Premium Vehicle Guarantee. This guarantees a vehicle built and on the road no more than 2 years (24 months) prior to your hire. Premium vehicles are subject to availability and cost an additional NZ$35.00 per day.

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    4 Berth Motorhome

    One of the largest double beds & living areas of any 4-berth available. The ideal motorhome for a family group of up to four people. Premium rate means the motorhome will be no older than 2 years of age.

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    4 Berth Motorhome - Premium

    4-berth motorhome with the Premium Vehicle Guarantee. This guarantees a vehicle built and on the road no more than 2 years (24 months) prior to your hire. Premium vehicles are subject to availability and cost an additional NZ$35.00 per day.

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    SAM Motorhome

    Step into a SAM and you are stepping into a motorhome that leads the industry with a combination of innovative design and technology. Premium rate guarantees your motorhome will be no older than 2 years of age.

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    SAM Motorhome - Premium

    The SAM Motorhome with Premium Vehicle Guarantee. This guarantees a vehicle built and on the road no more than 2 years (24 months) prior to your hire. Premium vehicles are subject to availability and cost an additional NZ$35.00 per day.

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Reviews

Showing 13 reviews of 209.

Stefan Berger's avatar

Stefan Berger

Switzerland

Ranking: 9/10

We were allowed to spend wonderful holidays with our two kids in New Zealand. Not least thanks to the comfortable SAM motorhome which offered enough space for us (3 adults and 2 children). I don't like mass processing and prefer personal contacts and here I was not disappointed.
We had some small technical problems but we were helped quickly and easily. I would book again with Pacific Horizon without hesitation.

Reviewed 9 days ago

Pacific Horizon Motorhomes responds:

Hi Stefan,
Lovely to hear that your New Zealand motorhome holiday with us was so enjoyable for you all. We'd be more than happy to welcome you back should you look to book again with us in the future.

Regards,
Colin Morris
Pacific Horizon

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Keith  Diver's avatar

Keith Diver

Australia

Ranking: 9/10

Great motor home spotlessly clean and drove like a car excellent service will recommend

Reviewed 22 days ago

Pacific Horizon Motorhomes responds:

Hi Keith,
Thanks for your review. Hope to see you again some time!

Regards,
Colin Morris
Pacific Horizon

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N.J. van den Berg's avatar

N.J. van den Berg

Ranking: 10/10

Pacific Horizon Motorhomes a very good and reliable company.We rented a campervan for 4 weeks and we were surprised about the quality of the campervan. Almost brandnew and equipped with all comforts. P.H. picked us up at our hotel and after 4 weeks brought us back to our hotel.What a service!

Reviewed 24 days ago

Pacific Horizon Motorhomes responds:

Hi Nico,
Thanks for your review. Lovely to hear that you enjoyed your holiday in one of our Premium 4-berth motorhomes recently, and hope you got to see & enjoy lots of New Zealand in your time over here.

Regards,
Colin Morris
Pacific Horizon

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Anonymous (105552)'s avatar

Anonymous (105552)

Germany

Ranking: 8/10

The overall experience with Pacific Motorhomes was awesome. However it doesn't quite fit a 9/10, so it's a 8/10.
First of all, we didn't get the campervan we booked. We got a larger one (which might not be bad). But larger means more expensive (concerning diesel and ferry transfer). The camper (which was then a lil oversized for just 2 persons) was just above average. During out journey, we faced several small problems (keep in mind: small!):
Front tyres which didn't have a very good profile
One ventilation valve broken which permanently spit out cold air at maximum air level.
Missing dust pan and brush (which was not intended I guess)
One drawer was broken and permanently opened while driving, really annoying ...
Electrical hot plate not working at all
And some other minor stuff

The service provided by PH is outstanding. We needed to contact Maryann due to a highway stone on the front window and aligned an appointment which fit to our plans, so no huge time loss.

All in all, I can definitely recommend PH. However, the minor issues we had with the van, left a little bit of sad experience in our journey. Despite of that, the service makes up on all of that.

Reviewed 27 days ago

Pacific Horizon Motorhomes responds:

Hi,
Thanks for your comments. Unfortunate to hear of your minor problems while holidaying here, but I'm glad that you were overall satisfied with our service & would recommend us to others.

Regards,
Colin Morris
Pacific Horizon

Ben Holmes's avatar

Ben Holmes

Ranking: 10/10

Had a great time in the Mercedes sprinter and it was a fantastic vehicle with no problems. Debs was great and gave us brilliant service. We will definitely be doing another motor home trip and will be going back to Pacific Horizon. Thanks so much

Reviewed about 1 month ago

Pacific Horizon Motorhomes responds:

Hi Ben,
Thanks for your comments. I'll be sure to let Debs in our Wellington team know! Look forward to seeing you again for another New Zealand motorhome adventure sometime soon.

Regards,
Colin Morris
Pacific Horizon

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Matthew Young's avatar

Matthew Young

Ranking: 9/10

Debs who collected us from our hotel was really helpful and clear in the introduction to our vehicle. The camper was clean and in excellent condition. We had one occasion to phone for advice and were promptly and helpfully dealt with. We had a great time touring around the South Island and covered over 1500 miles. Returning the vehicle to a different depot to our start was quick and efficiently dealt with. Overall an excellent service.

Reviewed about 1 month ago

Pacific Horizon Motorhomes responds:

Hi Matthew,
Thanks for your comments. Good to hear your holiday in one of our Premium GEM motorhomes went so well, and that the pick-up & drop-off was handled so smoothly.

Regards,
Colin Morris
Pacific Horizon

Alexandre Lacroix's avatar

Alexandre Lacroix

Ranking: 9/10

Super experience.
Very good and modern 2+1 berth. Automatic, easy to drive super comfy. The customer support is great. Awesome job guys :)

Reviewed about 1 month ago

Pacific Horizon Motorhomes responds:

Hi Alexandre,
Thanks for your positive review, and great that our new 2+1 performed so well for you on your recent New Zealand holiday. Hope to see you again if you look to head our way for your '2nd honeymoon' sometime in the future!

Regards,
Colin Morris
Pacific Horizon

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Jonatan Zarzif's avatar

Jonatan Zarzif

Ranking: 3/10

We got wrong car from what we order. We chang to smaller car with no compensation. The refrigerton stop working ,our food got lost. we need to travel far to repair it. We force to do annual check and lost day to repair front suspension.
We payed high price and got zip.

Reviewed about 1 month ago and experienced in December 2019

Pacific Horizon Motorhomes responds:

Hi Jonatan,

I’m disappointed to read your comments above and to hear that you were far from satisfied with your recent Pacific Horizon experience. The motorhome you picked up from us at the start of your 3-month holiday was the exact vehicle we were requested to supply from your Booking Agent – being a Pacific Horizon Standard GEM. After expressing your discomfort with this motorhome, we managed to juggle other client bookings already in place, in the middle of high season, to fit you into a smaller & newer Premium model 2+1 for the remaining 9 weeks of your holiday. This vehicle swap was agreed between all parties at the time as being the most preferred solution, and that you were happy for it to take place with no difference in rental paid and no compensation due.

The refrigerator repair was done in as timely a manner bearing in mind the remoteness of your location (within 48 hours of being notified), and was still able to be operated on power as back up. The 6-monthly Certificate of Fitness check was carried out as swiftly as we could. Unfortunately this was not carried out prior to you being transferred into this vehicle at short notice, as it was not foreseen that this motorhome would be needed as urgently as it was and for as long a period of time as it was. While these fixes were being carried out, alternative accommodation & meals were arranged and paid for you at our expense and the vehicle was returned to you in less than 24 hours.

I acknowledge your above sentiment, but do hope you still enjoyed your New Zealand holiday.

Regards,
Colin Morris
Pacific Horizon

James and Emma Dickie's avatar

James and Emma Dickie

Ranking: 10/10

We spent December and January in New Zealand. This included three weeks in a motorhome in North Island, picking up in Auckland and dropping off in Wellington - a facility not available from all other motorhome suppliers. Then, after some time with friends, we had three weeks in South Island doing a round trip from Christchurch. Our Travel Agent in UK recommended PH and it turned out to be a very good choice. The motorhomes were well-equipped, and handled steep and windy roads effortlessly. However, what really made the whole experience of PH special was the personal quality of the customer service: everyone from PH made us feel they were keen to do everything possible to make our trip a good experience. For instance we'd been booked into an Auckland hotel out of range of the usual PH pick-up; the driver nonetheless brought the motorhome to us. And at the end of our journey I realised, at the airport hotel in Christchurch, that I'd left my mobile phone in the motorhome. After a series of calls - via Maryann in Wellington - Michelle found the phone - though not where I told her I'd left it! In the circumstances I felt it was my responsibility to get a taxi to collect it, but she insisted on bringing it to the hotel. Small examples but absolutely typical of the overall level of attention and care we received. Any small problems were sorted out by phone, and in one not very significant case - TV not working - we were given free WiFi in compensation (incidentally I was amazed how well the inboard WiFi worked, but I'm easily impressed by technology.) We'd recommend PH to any travellers and would certainly use them again if we returned.

Reviewed about 1 month ago and experienced in December 2019

Pacific Horizon Motorhomes responds:

Hi James & Emma,
A big thanks for your detailed review here, and great to hear that your 'double holiday' throughout New Zealand was such a fantastic experience for you both in a couple of our Pacific Horizon GEM motorhomes. Always good to get lovely feedback like this about our customer service exceeding your expectations, and I hope we can see you again if you consider a return trip to New Zealand!

Regards,
Colin Morris
Pacific Horizon

Christian's avatar

Christian

Ranking: 9/10

Very nice Mercedes campervan, good engine, well furnitured. Excellent relations with the staff before, during and after our trip. We had a small accident, very quickly taken in charge with a smile. We highly recommend Pacific Horizon !

Reviewed about 1 month ago

Pacific Horizon Motorhomes responds:

Hi Christian,
Lovely to hear you enjoyed your recent holiday with us, and thanks too for your recommendation.

Regards,
Colin Morris
Pacific Horizon

Miles Protter's avatar

Miles Protter

Australia

Ranking: 8/10

Many thanks to Mary Ann, Debs and the others. A family owned, highly professional outfit with the latest vehicles in immaculate condition. They did a very thorough briefing to ensure we knew how to operate the vehicle. Everything worked beautifully. The camper had good screens to keep out the insects, comfy beds, easy to set up and plenty of room. The house battery life was great with solar recharge sufficient to keep it going for a few days. Good water pressure and easy to clean toilet. The hand over in Auckland was excellent including a shuttle to our terminal. The only quibble with the vehicle is the small aperture to the storage space below made it difficult to get suitcases in (but we did with much pushing and folding).
Our 4 person camper was not suitable for many DOC sites, which is what we were after in NZ as opposed to campgrounds. But you need self contained vehicles for those sites so what do you do? In that case better to get a Land Cruiser with a big tent, good battery, fridge, some kind of self contained toilet and grey water tank. More research on that next time!

Reviewed about 1 month ago

Pacific Horizon Motorhomes responds:

Hi Miles,
Thanks for your review from your recent North Island motorhome adventure with us. We hope to see you again sometime in the future.
Interesting you say that your vehicle was not suitable for many DOC sites - was that due to the access to these sites ? All of our motorhomes, including the 4-berth vehicle you were in, are fully self-contained and certified for freedom camping with good overnight battery life, automatic 3-way fridges, diesel heating and an onboard toilet/shower. So we find many of our clients do prefer to stay in DOC campsites also, for the 'get away from the crowds' holiday.
Hopefully next time you hire from us we can discuss a few options along this way. Thanks again though!

Regards,
Colin Morris
Pacific Horizon

Martin Borjeskog's avatar

Martin Borjeskog

Ranking: 10/10

Hey!

First of all, we just have to say how incredibly good response we got from Heidi Eberhart from Click-nz.com during the booking period. With Heidi's quick answer to all our questions, it became crystal clear which company we would choose.

When we arrived we got a fantastic response when moved in to our motor home, a 6 berth Merdeces with Wifi, toilet and shower. Unfortunately, we do not remember the name of Pacific's staff in Auckland at the pickup point. There was a nice girl and her brother who came to our hotel free of charge and picked us up, two adults and three children, and all our packing. Fantastic!

Our motor home worked perfectly throughout our trip. We especially appreciated the space in the car, the flexibility of pick-up and drop-off, and the incredibly nice scenery of the Northland. At one point we needed help as our stove didn't want to start. We received prompt help from Pacific's Wellington office by the director Maryann Liddell. When we then returned the vehicle we received a free transfer to our hotel :-)

We highly recommend Pacific Horizon to others who wish for a perfect deal, a safe rental and an incredibly nice motor home.

Extra big thanks to you who helped us with the pick-up and drop-in.

Regards,
Martin with family

Reviewed 2 months ago

Pacific Horizon Motorhomes responds:

Hi Martin,
A very big thanks for taking the time to post this lovely review of your experience around your recent motorhome adventure with us, and great to hear you all thoroughly enjoyed your trip down the North Island of New Zealand.

Regards,
Colin Morris
Pacific Horizon

Geoff and Ginny Cunningham's avatar

Geoff and Ginny Cunningham

Ranking: 9/10

Our second adventure in NZ with Pacific Horizon was much the same as the first but in South Island. An excellent personal service with very friendly staff and professional attention completed a trouble free and relaxing holiday. The vehicle was in excellent condition with everything you might need including for us a bike rack for two bikes we hired separately. We will definitely be using Pacific Horizons again on our next visit and have no hesitation in recommending them to other adventurers!

Reviewed 2 months ago

Pacific Horizon Motorhomes responds:

Hi Geoff & Ginny,
Thanks for your kind review - always great to hear back from our 'repeat clients', and definitely great to hear it was as good the 2nd time around as it was for your first holiday with us.

Regards,
Colin Morris
Pacific Horizon