Ranking: 9/10

We rent a Motorhome for 7 days at Pacific Horizon Motorhome, in Pimmerton, by Porirua, north of Wellington. They pick up us from the hotel in Wellington, and we had all explanations about the vehicle. It was comfortable and usefull. It was a good experience, very practical to visit North Island. We should return to Pacific Horizon Motorhom if we come back to New Zealand and we recommand this company.

Reviewed about 8 hours ago

Ranking: 10/10

Only our second time in a camper, and our second time with Pacific Horizon. We rented a large van in 2013 but, with just the two of us this time, we opted for a 2+1, which is based on the Mercedes Sprinter van. It drives like a large car and the 2.2 litre turbo diesel really pulls up the hills. It was well kitted out: large, disappearing double bed, neat kitchen with that all-important, always-on fridge (i.e. powered by LPG when off-grid), shower, loo. Plenty of room and storage for 2 adults in a relatively compact package.

We paid the "premium" charge for a younger van and were rewarded with a van that looked and felt almost new (about 25,000 km on the clock).

We operated out of the depot at Auckland airport. The price included pick-up and drop-off from our location in the northern part of the city. We got to the depot and were given a warm welcome, a thorough and patient (or thoroughly patient - we asked a lot of questions) briefing, and a good walkthrough of the paperwork from a really likeable chap called Eddie. During our trip we had a couple of questions, both of which were dealt with quickly.

The van performed faultlessly, everything worked and it we found it to be an excellent choice for our needs (2 x relatively fit 50-somethings). We had considered sizing up to a GEM but I was grateful for the relatively compact and spritely nature of the 2+1.

Just like last time, the PH service was highly personal, responsive and friendly and I have no hesitation in recommending them to others. If you're new to travelling by camper van, NZ is so easy to move around in a motorhome! For us, PH has been a big part of both trips by demystifying the vehicle and its systems, and being there to answer questions. Thanks Maryann, Eddie and team!

Reviewed about 1 month ago

Ranking: 3/10

Great, fun experience with our rental. The motorhome was in excellent condition.
Couple of minor technical issues which were rectified efficiently.
The low score is due to the company charging extra to my credit card without notification to me, I found it through checking my statement.
Their claim is I had dogs in the van so additional cleaning was needed. I didn’t have any dogs in it and they refused to show any evidence or look at any evidence I supplied.
A unpleasant conversation with the manager took place who eventually refunded the extra charge while continuing to claim I was lying.
An awful shame this happened because it would be nice to use a local company, but I won’t be hiring from them again.

Reviewed about 1 month ago

Ranking: 10/10

Pacific Horizon gets the top rating from us. We had never operated a campervan before. The orientation was thorough, the vehicle was clean, comfortable, and in great condition, and support during our 17 night trek was just a phone call away. When we had 2 minor issues, Maryann quickly arranged for the repairs at our next destination. The repairs only took minutes, and our itinerary was not affected. When we had questions along the way, Maryann was always there to answer them and offer quick solutions. Returning the vehicle was very easy, and the company provided airport transportation both ways. We feel very lucky that we found and chose this company and would recommend Pacific Horizon to everyone.

Reviewed 2 months ago

Ranking: 9/10

Great service from start to finish, our only problems were are own, not using the central heating. Support from the office was great, when I just queried something. Nice friendly out fit.

Reviewed 3 months ago

Ranking: 10/10

We are Americans living in Taiwan and this was our first visit to NZ and our first time in an RV. We loved our experience with Pacific Horizon Motorhomes. The vehicle was is great condition and drove perfectly. It was well appointed and cannot think of a single thing we didn't have provided. As first time users, was nervous about all the things involved in using an RV, but the instructions were clear and we had no issues. The company provided us information in advance of our trip that was essential in planning and ensured we had a great time. They picked us up at the airport before we rented and took us to our hotel afterwards and the two fellas that drove us (John and Colin) were charming, informative and on time. Maryann in the office was great in explaining the rig to us and answered all of our questions in an effective and friendly way. I cannot think of a single criticism and wholeheartedly recommend them

Reviewed 3 months ago

The authenticity of this review is currently being investigated

Ranking: 10/10

Excellent service. Excellent Camping-Car tout neuf, très bien aménagé et confortable. Tout pour passer l'excellent séjour que nous avons passé à découvrir la Nouvelle-Zélande pendant 3 semaines.

Reviewed 4 months ago