G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for New Zealand Frontiers.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
New Zealand Frontiers
Valid Reviews
229 Valid Reviews
The New Zealand Frontiers experience has a total of 252 reviews. There are 229 valid reviews that are included when calculating the ranking score and 23 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 229 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 207 |
|
90% |
| 9/10 | 22 |
|
10% |
| 8/10 | 0 |
|
0% |
| 7/10 | 0 |
|
0% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
99.04% Average
The raw data average (mean) for all the New Zealand Frontiers valid reviews is 99.04% and is based on 229 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
4 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 229 valid reviews, the experience has 4 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 4 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 2 |
|
50% |
| 9/10 | 2 |
|
50% |
| 8/10 | 0 |
|
0% |
| 7/10 | 0 |
|
0% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
95.00% Average
The raw data average (mean) for all the New Zealand Frontiers face-to-face reviews is 95.00% and is based on 4 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
99.63%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Ruth Stewart | 10/10 | 201 days | 100% |
| Sandra Pearcey | 10/10 | 201 days | 100% |
| Mark Easom | 10/10 | 476 days | 89% |
| Joshua Morris | 10/10 | 597 days | 82% |
| O Evans | 10/10 | 2211 days | 4% |
| Jenny Barkley | 10/10 | 2241 days | 4% |
| Colin Ferrington | 10/10 | 2333 days | 4% |
| ARTHUR ROBERTS UK | 10/10 | 2333 days | 4% |
| Bryan Y. | 10/10 | 2333 days | 4% |
| Marie-Dominique King | 10/10 | 2362 days | 4% |
| Georgia | 10/10 | 2393 days | 4% |
| Will Bernard and Ciara O'Donnell | 10/10 | 2393 days | 4% |
| Norbert | 10/10 | 2454 days | 4% |
| Robert van de Wetering | 10/10 | 2454 days | 4% |
| Piotr and Magda | 10/10 | 2454 days | 4% |
| Clive Browning | 10/10 | 2515 days | 4% |
| Darren Looker | 10/10 | 2638 days | 3% |
| Cliff LaPlant | 10/10 | 2668 days | 3% |
| Cathy and Kevin - UK | 10/10 | 2727 days | 3% |
| Simon and Julie | 9/10 | 2758 days | 3% |
| Elizabeth Kenn | 10/10 | 2758 days | 3% |
| Juliet Woodman | 10/10 | 2758 days | 3% |
| Rob and Leslie, Oregon USA | 10/10 | 2819 days | 3% |
| Dina & Craig from Toronto | 10/10 | 2819 days | 3% |
| Sue & Andy Millard | 10/10 | 2819 days | 3% |
| Verena and Eduard | 10/10 | 2942 days | 3% |
| Jamie Roberts | 10/10 | 2942 days | 3% |
| julie frost | 10/10 | 3033 days | 3% |
| Armando | 10/10 | 3033 days | 3% |
| Brian Parsons | 10/10 | 3064 days | 3% |
| Bruce W | 10/10 | 3064 days | 3% |
| Alexander | 10/10 | 3092 days | 3% |
| Helen Flanagan | 10/10 | 3092 days | 3% |
| Martyn Chambers | 10/10 | 3123 days | 3% |
| David Jenen | 10/10 | 3123 days | 3% |
| Don Wilkes | 10/10 | 3123 days | 3% |
| Andrew Jose | 10/10 | 3154 days | 2% |
| Jay Lawton | 10/10 | 3154 days | 2% |
| John McCready | 10/10 | 3307 days | 2% |
| John Graham | 9/10 | 3429 days | 2% |
| julie frost | 10/10 | 3457 days | 2% |
| Timo Herzel | 10/10 | 3580 days | 2% |
| Christopher Käufer | 10/10 | 3763 days | 1% |
| Nefyn Provis-Evans | 10/10 | 3794 days | 1% |
| Bill Kan | 10/10 | 3794 days | 1% |
| Sandy | 10/10 | 3794 days | 1% |
| Robin Hewson | 10/10 | 3794 days | 1% |
| Karen and Paul | 10/10 | 3794 days | 1% |
| Kim | 9/10 | 3804 days | 1% |
| Jack Bryniarski | 10/10 | 3823 days | 1% |
| Randy and Kim | 10/10 | 3823 days | 1% |
| sgtbean | 10/10 | 3854 days | 1% |
| Mark Freitas | 10/10 | 3854 days | 1% |
| andrea campo | 10/10 | 3854 days | 1% |
| Hernan Chaves | 10/10 | 3854 days | 1% |
| Tiggy Booth-Jones | 10/10 | 3854 days | 1% |
| Farid Baharuddin | 10/10 | 3885 days | 1% |
| Elise Lau | 10/10 | 3885 days | 1% |
| Gayle Campbell | 10/10 | 3915 days | 1% |
| Tim Blong | 10/10 | 3976 days | 1% |
| Will Waine | 10/10 | 4007 days | 1% |
| Jason C | 10/10 | 4007 days | 1% |
| Alan Largue | 10/10 | 4099 days | 1% |
| Susie Ides | 10/10 | 4099 days | 1% |
| Michael Wagner | 10/10 | 4129 days | 0% |
| Bob Large | 10/10 | 4129 days | 0% |
| david watson | 10/10 | 4129 days | 0% |
| john McManus | 10/10 | 4129 days | 0% |
| Jennie Lamb | 10/10 | 4188 days | 0% |
| Robyn Lancaster | 10/10 | 4219 days | 0% |
| Matt Sparkes | 10/10 | 4219 days | 0% |
| Chris Hindley | 10/10 | 4219 days | 0% |
| andrew Pullan | 10/10 | 4219 days | 0% |
| Bev abrahall | 10/10 | 4219 days | 0% |
| Wils | 10/10 | 4219 days | 0% |
| Linda Fargher | 10/10 | 4219 days | 0% |
| Fabio Lentini | 10/10 | 4250 days | 0% |
| Lauren M | 10/10 | 4250 days | 0% |
| Judy Lambert | 10/10 | 4280 days | 0% |
| Jan Compton | 10/10 | 4280 days | 0% |
| Phil & Lin Wilde | 10/10 | 4311 days | 0% |
| Lester Adams | 10/10 | 4311 days | 0% |
| Ruth Hyslop | 10/10 | 4341 days | 0% |
| Andrew Main | 10/10 | 4372 days | 0% |
| Marcos AG | 10/10 | 4372 days | 0% |
| Benjamin Salazar | 10/10 | 4464 days | 1% |
| Mieke_Jacko | 10/10 | 4464 days | 1% |
| Philip Worby | 9/10 | 4525 days | 1% |
| Deb & Craig | 9/10 | 4553 days | 1% |
| Stephen Clark | 10/10 | 4553 days | 1% |
| Carol Seward | 10/10 | 4553 days | 1% |
| Frank Wölfel | 10/10 | 4553 days | 1% |
| Ann Barrett | 10/10 | 4553 days | 1% |
| James Capel | 10/10 | 4553 days | 1% |
| Roger McCabe | 10/10 | 4584 days | 1% |
| Miles Chisholm | 10/10 | 4584 days | 1% |
| andreas wolf | 10/10 | 4615 days | 1% |
| Brian | 10/10 | 4645 days | 1% |
| Jordan M | 10/10 | 4645 days | 1% |
| KATHLEEN CUNEY | 10/10 | 4676 days | 1% |
| Patrick Shapland | 10/10 | 4676 days | 1% |
| Arthur W | 10/10 | 4676 days | 1% |
| Joan Kelley | 10/10 | 4706 days | 1% |
| David Johns | 10/10 | 4706 days | 1% |
| Bronwyn Cikuts | 10/10 | 4706 days | 1% |
| Mel Catlin | 10/10 | 4737 days | 1% |
| Gary Kerr | 10/10 | 4768 days | 1% |
| matt_ellington | 10/10 | 4798 days | 1% |
| Dorien Broothaerts | 10/10 | 4829 days | 1% |
| Anthony Smith | 10/10 | 4859 days | 1% |
| Julian Roots | 10/10 | 4890 days | 1% |
| Elke + Holger | 10/10 | 4890 days | 1% |
| lynandsimon | 10/10 | 4890 days | 1% |
| Helen Grant | 10/10 | 4890 days | 1% |
| Mike McG | 10/10 | 4918 days | 1% |
| Hans Zima | 10/10 | 4918 days | 1% |
| Jill Fischer | 10/10 | 4918 days | 1% |
| william harrison | 10/10 | 4949 days | 1% |
| Al Campbell | 10/10 | 4949 days | 1% |
| heyjude | 10/10 | 4949 days | 1% |
| Nils Andersson | 10/10 | 4949 days | 1% |
| Andrew Crow | 9/10 | 4980 days | 1% |
| barbequeman | 10/10 | 5010 days | 1% |
| Chillingworth | 9/10 | 5010 days | 1% |
| ianscubadiver | 10/10 | 5010 days | 1% |
| stefael | 10/10 | 5102 days | 1% |
| markchiller | 9/10 | 5102 days | 1% |
| liamandkat2012 | 10/10 | 5133 days | 1% |
| danielthembawhite | 10/10 | 5163 days | 1% |
| jodel | 9/10 | 5194 days | 1% |
| Tramper49 | 10/10 | 5224 days | 1% |
| TheHoon | 9/10 | 5224 days | 1% |
| Roy Barton | 9/10 | 5252 days | 1% |
| royb | 10/10 | 5255 days | 1% |
| tmdilly | 10/10 | 5255 days | 1% |
| mkkbven | 10/10 | 5255 days | 1% |
| JML | 10/10 | 5255 days | 1% |
| bedards | 10/10 | 5284 days | 1% |
| Chattykathy | 10/10 | 5284 days | 1% |
| Dazler | 9/10 | 5284 days | 1% |
| elaineandbob | 10/10 | 5284 days | 1% |
| Edeeee | 10/10 | 5284 days | 1% |
| darylw | 9/10 | 5315 days | 1% |
| Robeliza | 9/10 | 5315 days | 1% |
| kiwihaus | 10/10 | 5315 days | 1% |
| jenny | 9/10 | 5315 days | 1% |
| fms95032 | 10/10 | 5346 days | 1% |
| theoverlander | 10/10 | 5407 days | 1% |
| sharons0 | 10/10 | 5407 days | 1% |
| Sally_Watson | 10/10 | 5407 days | 1% |
| Tonyb436 | 10/10 | 5407 days | 1% |
| Wenny Yap | 10/10 | 5437 days | 1% |
| garethd1980 | 10/10 | 5437 days | 1% |
| jodienblue | 10/10 | 5468 days | 1% |
| Discen | 10/10 | 5529 days | 1% |
| Cookie | 9/10 | 5560 days | 1% |
| Marylyn | 10/10 | 5560 days | 1% |
| mcatlin | 10/10 | 5560 days | 1% |
| GWHarris | 10/10 | 5590 days | 1% |
| davidfrances | 10/10 | 5621 days | 1% |
| TraceyE | 10/10 | 5621 days | 1% |
| Nancycox | 10/10 | 5621 days | 1% |
| Kensa | 10/10 | 5621 days | 1% |
| roasty | 10/10 | 5649 days | 1% |
| WGregory | 10/10 | 5649 days | 1% |
| HighlandLassie | 10/10 | 5649 days | 1% |
| trar | 10/10 | 5680 days | 1% |
| AlexM | 10/10 | 5711 days | 1% |
| alixgibson | 9/10 | 5711 days | 1% |
| Jaap | 9/10 | 5741 days | 1% |
| millar | 10/10 | 5741 days | 1% |
| Hummpj | 10/10 | 5741 days | 1% |
| ARLENE | 10/10 | 5772 days | 1% |
| fittock | 10/10 | 5772 days | 1% |
| stinfamily | 10/10 | 5802 days | 1% |
| jimwood | 9/10 | 5802 days | 1% |
| Jem2378 | 10/10 | 5833 days | 1% |
| cornishcouple | 10/10 | 5925 days | 1% |
| lorrainej | 10/10 | 5955 days | 1% |
| PeteandEm | 10/10 | 5955 days | 1% |
| Roodinthehouse | 10/10 | 5955 days | 1% |
| Paul Roberts | 10/10 | 5986 days | 1% |
| Alan Howe | 10/10 | 6006 days | 1% |
| Martina Olley | 10/10 | 6045 days | 1% |
| jorgewoods2000 | 10/10 | 6045 days | 1% |
| BevM | 10/10 | 6045 days | 1% |
| cosic1 | 10/10 | 6045 days | 1% |
| Stephen O'Connor | 10/10 | 6045 days | 1% |
| Kent ONeill | 10/10 | 6045 days | 1% |
| Elin McCallum | 10/10 | 6045 days | 1% |
| fionaanddaveare | 10/10 | 6076 days | 1% |
| Carlos Grana | 10/10 | 6076 days | 1% |
| Ian Shaw | 10/10 | 6076 days | 1% |
| Jerry | 10/10 | 6106 days | 1% |
| Lisa Brooks | 10/10 | 6106 days | 1% |
| Philip Worby | 10/10 | 6106 days | 1% |
| pyxxel | 10/10 | 6106 days | 1% |
| JimTheCanuck | 10/10 | 6137 days | 1% |
| JANOT Gerard | 10/10 | 6137 days | 1% |
| TonyS | 10/10 | 6137 days | 1% |
| cal knight | 10/10 | 6198 days | 1% |
| John Robinson | 10/10 | 6198 days | 1% |
| helmet_p | 10/10 | 6198 days | 1% |
| sue dobbs | 10/10 | 6198 days | 1% |
| Ashley McGee | 10/10 | 6290 days | 1% |
| GusCrotty | 10/10 | 6290 days | 1% |
| Robin | 10/10 | 6320 days | 1% |
| Andrew | 10/10 | 6320 days | 1% |
| skent | 9/10 | 6320 days | 1% |
| David Clarke | 10/10 | 6320 days | 1% |
| Ed | 10/10 | 6320 days | 1% |
| ian_s | 10/10 | 6325 days | 1% |
| Graham | 9/10 | 6342 days | 1% |
| Tony Pearson | 10/10 | 6343 days | 1% |
| Adrian | 10/10 | 6351 days | 1% |
| yvonne_and_leon | 10/10 | 6351 days | 1% |
| Brian Etheridge | 10/10 | 6352 days | 1% |
| Jan Emrick | 10/10 | 6367 days | 1% |
| Roberto Mazumdar | 9/10 | 6368 days | 1% |
| Alan Morris | 10/10 | 6369 days | 1% |
| Dave739 | 10/10 | 6418 days | 1% |
| Carole Leonard | 10/10 | 6441 days | 1% |
| bugs | 10/10 | 6441 days | 1% |
| Peter_C | 10/10 | 6458 days | 1% |
| Jeff Kotz | 10/10 | 6461 days | 1% |
| Dave Carlyle | 10/10 | 6462 days | 1% |
| George (Harry) Beardow | 10/10 | 6472 days | 1% |
| Peter Peterson | 10/10 | 6542 days | 1% |
| Jen | 10/10 | 7090 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The New Zealand Frontiers experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.41% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 125 days. The New Zealand Frontiers experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The New Zealand Frontiers experience has been adjusted for 140 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 137 | -1.38% |
| 138 | -1.39% |
| 139 | -1.40% |
| 140 | -1.41% |
| 141 | -1.42% |
| 142 | -1.43% |
| 143 | -1.44% |
| … | … |
Balancing Adjustment
0.41% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
86%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.