Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for New Zealand Frontiers.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
New Zealand Frontiers
Valid Reviews
227 Valid Reviews
The New Zealand Frontiers experience has a total of 250 reviews. There are 227 valid reviews that are included when calculating the ranking score and 23 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 227 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 205 |
|
90% |
| 9/10 | 22 |
|
10% |
| 8/10 | 0 |
|
0% |
| 7/10 | 0 |
|
0% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
99.03% Average
The raw data average (mean) for all the New Zealand Frontiers valid reviews is 99.03% and is based on 227 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
4 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 227 valid reviews, the experience has 4 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 4 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 2 |
|
50% |
| 9/10 | 2 |
|
50% |
| 8/10 | 0 |
|
0% |
| 7/10 | 0 |
|
0% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
95.00% Average
The raw data average (mean) for all the New Zealand Frontiers face-to-face reviews is 95.00% and is based on 4 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
99.53%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Mark Easom | 10/10 | 248 days | 100% |
| Joshua Morris | 10/10 | 369 days | 96% |
| O Evans | 10/10 | 1983 days | 5% |
| Jenny Barkley | 10/10 | 2013 days | 5% |
| Colin Ferrington | 10/10 | 2105 days | 5% |
| ARTHUR ROBERTS UK | 10/10 | 2105 days | 5% |
| Bryan Y. | 10/10 | 2105 days | 5% |
| Marie-Dominique King | 10/10 | 2134 days | 5% |
| Georgia | 10/10 | 2165 days | 4% |
| Will Bernard and Ciara O'Donnell | 10/10 | 2165 days | 4% |
| Norbert | 10/10 | 2225 days | 4% |
| Robert van de Wetering | 10/10 | 2226 days | 4% |
| Piotr and Magda | 10/10 | 2226 days | 4% |
| Clive Browning | 10/10 | 2287 days | 4% |
| Darren Looker | 10/10 | 2410 days | 4% |
| Cliff LaPlant | 10/10 | 2440 days | 4% |
| Cathy and Kevin - UK | 10/10 | 2499 days | 4% |
| Simon and Julie | 9/10 | 2530 days | 4% |
| Elizabeth Kenn | 10/10 | 2530 days | 4% |
| Juliet Woodman | 10/10 | 2530 days | 4% |
| Rob and Leslie, Oregon USA | 10/10 | 2591 days | 4% |
| Dina & Craig from Toronto | 10/10 | 2591 days | 4% |
| Sue & Andy Millard | 10/10 | 2591 days | 4% |
| Verena and Eduard | 10/10 | 2714 days | 3% |
| Jamie Roberts | 10/10 | 2714 days | 3% |
| julie frost | 10/10 | 2805 days | 3% |
| Armando | 10/10 | 2805 days | 3% |
| Brian Parsons | 10/10 | 2836 days | 3% |
| Bruce W | 10/10 | 2836 days | 3% |
| Alexander | 10/10 | 2864 days | 3% |
| Helen Flanagan | 10/10 | 2864 days | 3% |
| Martyn Chambers | 10/10 | 2894 days | 3% |
| David Jenen | 10/10 | 2894 days | 3% |
| Don Wilkes | 10/10 | 2894 days | 3% |
| Andrew Jose | 10/10 | 2925 days | 3% |
| Jay Lawton | 10/10 | 2925 days | 3% |
| John McCready | 10/10 | 3078 days | 3% |
| John Graham | 9/10 | 3200 days | 2% |
| julie frost | 10/10 | 3228 days | 2% |
| Timo Herzel | 10/10 | 3351 days | 2% |
| Christopher Käufer | 10/10 | 3534 days | 2% |
| Nefyn Provis-Evans | 10/10 | 3565 days | 2% |
| Bill Kan | 10/10 | 3565 days | 2% |
| Sandy | 10/10 | 3565 days | 2% |
| Robin Hewson | 10/10 | 3565 days | 2% |
| Karen and Paul | 10/10 | 3566 days | 2% |
| Kim | 9/10 | 3576 days | 1% |
| Jack Bryniarski | 10/10 | 3594 days | 2% |
| Randy and Kim | 10/10 | 3594 days | 2% |
| sgtbean | 10/10 | 3625 days | 1% |
| Mark Freitas | 10/10 | 3625 days | 1% |
| andrea campo | 10/10 | 3625 days | 1% |
| Hernan Chaves | 10/10 | 3625 days | 1% |
| Tiggy Booth-Jones | 10/10 | 3626 days | 1% |
| Farid Baharuddin | 10/10 | 3656 days | 1% |
| Elise Lau | 10/10 | 3657 days | 1% |
| Gayle Campbell | 10/10 | 3686 days | 1% |
| Tim Blong | 10/10 | 3748 days | 1% |
| Will Waine | 10/10 | 3778 days | 1% |
| Jason C | 10/10 | 3778 days | 1% |
| Alan Largue | 10/10 | 3870 days | 1% |
| Susie Ides | 10/10 | 3871 days | 1% |
| Michael Wagner | 10/10 | 3900 days | 1% |
| Bob Large | 10/10 | 3900 days | 1% |
| david watson | 10/10 | 3900 days | 1% |
| john McManus | 10/10 | 3900 days | 1% |
| Jennie Lamb | 10/10 | 3959 days | 1% |
| Robyn Lancaster | 10/10 | 3990 days | 1% |
| Matt Sparkes | 10/10 | 3990 days | 1% |
| Chris Hindley | 10/10 | 3990 days | 1% |
| andrew Pullan | 10/10 | 3990 days | 1% |
| Bev abrahall | 10/10 | 3990 days | 1% |
| Wils | 10/10 | 3990 days | 1% |
| Linda Fargher | 10/10 | 3990 days | 1% |
| Fabio Lentini | 10/10 | 4021 days | 1% |
| Lauren M | 10/10 | 4021 days | 1% |
| Judy Lambert | 10/10 | 4051 days | 1% |
| Jan Compton | 10/10 | 4051 days | 1% |
| Phil & Lin Wilde | 10/10 | 4082 days | 1% |
| Lester Adams | 10/10 | 4082 days | 1% |
| Ruth Hyslop | 10/10 | 4112 days | 0% |
| Andrew Main | 10/10 | 4143 days | 0% |
| Marcos AG | 10/10 | 4144 days | 0% |
| Benjamin Salazar | 10/10 | 4236 days | 0% |
| Mieke_Jacko | 10/10 | 4236 days | 0% |
| Philip Worby | 9/10 | 4297 days | 0% |
| Deb & Craig | 9/10 | 4325 days | 0% |
| Stephen Clark | 10/10 | 4325 days | 0% |
| Carol Seward | 10/10 | 4325 days | 0% |
| Frank Wölfel | 10/10 | 4325 days | 0% |
| Ann Barrett | 10/10 | 4325 days | 0% |
| James Capel | 10/10 | 4325 days | 0% |
| Roger McCabe | 10/10 | 4356 days | 0% |
| Miles Chisholm | 10/10 | 4356 days | 0% |
| andreas wolf | 10/10 | 4387 days | 1% |
| Brian | 10/10 | 4417 days | 1% |
| Jordan M | 10/10 | 4417 days | 1% |
| KATHLEEN CUNEY | 10/10 | 4448 days | 1% |
| Patrick Shapland | 10/10 | 4448 days | 1% |
| Arthur W | 10/10 | 4448 days | 1% |
| Joan Kelley | 10/10 | 4478 days | 1% |
| David Johns | 10/10 | 4478 days | 1% |
| Bronwyn Cikuts | 10/10 | 4478 days | 1% |
| Mel Catlin | 10/10 | 4509 days | 1% |
| Gary Kerr | 10/10 | 4540 days | 1% |
| matt_ellington | 10/10 | 4570 days | 1% |
| Dorien Broothaerts | 10/10 | 4601 days | 1% |
| Anthony Smith | 10/10 | 4631 days | 1% |
| Julian Roots | 10/10 | 4662 days | 1% |
| Elke + Holger | 10/10 | 4662 days | 1% |
| lynandsimon | 10/10 | 4662 days | 1% |
| Helen Grant | 10/10 | 4662 days | 1% |
| Mike McG | 10/10 | 4690 days | 1% |
| Hans Zima | 10/10 | 4690 days | 1% |
| Jill Fischer | 10/10 | 4690 days | 1% |
| william harrison | 10/10 | 4721 days | 1% |
| Al Campbell | 10/10 | 4721 days | 1% |
| heyjude | 10/10 | 4721 days | 1% |
| Nils Andersson | 10/10 | 4721 days | 1% |
| Andrew Crow | 9/10 | 4752 days | 1% |
| barbequeman | 10/10 | 4782 days | 1% |
| Chillingworth | 9/10 | 4782 days | 1% |
| ianscubadiver | 10/10 | 4782 days | 1% |
| stefael | 10/10 | 4874 days | 1% |
| markchiller | 9/10 | 4874 days | 1% |
| liamandkat2012 | 10/10 | 4905 days | 1% |
| danielthembawhite | 10/10 | 4935 days | 1% |
| jodel | 9/10 | 4966 days | 1% |
| Tramper49 | 10/10 | 4996 days | 1% |
| TheHoon | 9/10 | 4996 days | 1% |
| Roy Barton | 9/10 | 5024 days | 1% |
| royb | 10/10 | 5027 days | 1% |
| tmdilly | 10/10 | 5027 days | 1% |
| mkkbven | 10/10 | 5027 days | 1% |
| JML | 10/10 | 5027 days | 1% |
| bedards | 10/10 | 5056 days | 1% |
| Chattykathy | 10/10 | 5056 days | 1% |
| Dazler | 9/10 | 5056 days | 1% |
| elaineandbob | 10/10 | 5056 days | 1% |
| Edeeee | 10/10 | 5056 days | 1% |
| darylw | 9/10 | 5087 days | 1% |
| Robeliza | 9/10 | 5087 days | 1% |
| kiwihaus | 10/10 | 5087 days | 1% |
| jenny | 9/10 | 5087 days | 1% |
| fms95032 | 10/10 | 5118 days | 1% |
| theoverlander | 10/10 | 5179 days | 1% |
| sharons0 | 10/10 | 5179 days | 1% |
| Sally_Watson | 10/10 | 5179 days | 1% |
| Tonyb436 | 10/10 | 5179 days | 1% |
| Wenny Yap | 10/10 | 5209 days | 1% |
| garethd1980 | 10/10 | 5209 days | 1% |
| jodienblue | 10/10 | 5240 days | 1% |
| Discen | 10/10 | 5301 days | 1% |
| Cookie | 9/10 | 5332 days | 1% |
| Marylyn | 10/10 | 5332 days | 1% |
| mcatlin | 10/10 | 5332 days | 1% |
| GWHarris | 10/10 | 5362 days | 1% |
| davidfrances | 10/10 | 5393 days | 1% |
| TraceyE | 10/10 | 5393 days | 1% |
| Nancycox | 10/10 | 5393 days | 1% |
| Kensa | 10/10 | 5393 days | 1% |
| roasty | 10/10 | 5421 days | 1% |
| WGregory | 10/10 | 5421 days | 1% |
| HighlandLassie | 10/10 | 5421 days | 1% |
| trar | 10/10 | 5452 days | 1% |
| AlexM | 10/10 | 5483 days | 1% |
| alixgibson | 9/10 | 5483 days | 1% |
| Jaap | 9/10 | 5513 days | 1% |
| millar | 10/10 | 5513 days | 1% |
| Hummpj | 10/10 | 5513 days | 1% |
| ARLENE | 10/10 | 5544 days | 1% |
| fittock | 10/10 | 5544 days | 1% |
| stinfamily | 10/10 | 5574 days | 1% |
| jimwood | 9/10 | 5574 days | 1% |
| Jem2378 | 10/10 | 5605 days | 1% |
| cornishcouple | 10/10 | 5697 days | 1% |
| lorrainej | 10/10 | 5727 days | 1% |
| PeteandEm | 10/10 | 5727 days | 1% |
| Roodinthehouse | 10/10 | 5727 days | 1% |
| Paul Roberts | 10/10 | 5758 days | 1% |
| Alan Howe | 10/10 | 5778 days | 1% |
| Martina Olley | 10/10 | 5817 days | 1% |
| jorgewoods2000 | 10/10 | 5817 days | 1% |
| BevM | 10/10 | 5817 days | 1% |
| cosic1 | 10/10 | 5817 days | 1% |
| Stephen O'Connor | 10/10 | 5817 days | 1% |
| Kent ONeill | 10/10 | 5817 days | 1% |
| Elin McCallum | 10/10 | 5817 days | 1% |
| fionaanddaveare | 10/10 | 5848 days | 1% |
| Carlos Grana | 10/10 | 5848 days | 1% |
| Ian Shaw | 10/10 | 5848 days | 1% |
| Jerry | 10/10 | 5878 days | 1% |
| Lisa Brooks | 10/10 | 5878 days | 1% |
| Philip Worby | 10/10 | 5878 days | 1% |
| pyxxel | 10/10 | 5878 days | 1% |
| JimTheCanuck | 10/10 | 5909 days | 1% |
| JANOT Gerard | 10/10 | 5909 days | 1% |
| TonyS | 10/10 | 5909 days | 1% |
| cal knight | 10/10 | 5970 days | 1% |
| John Robinson | 10/10 | 5970 days | 1% |
| helmet_p | 10/10 | 5970 days | 1% |
| sue dobbs | 10/10 | 5970 days | 1% |
| Ashley McGee | 10/10 | 6062 days | 1% |
| GusCrotty | 10/10 | 6062 days | 1% |
| Robin | 10/10 | 6092 days | 1% |
| Andrew | 10/10 | 6092 days | 1% |
| skent | 9/10 | 6092 days | 1% |
| David Clarke | 10/10 | 6092 days | 1% |
| Ed | 10/10 | 6092 days | 1% |
| ian_s | 10/10 | 6097 days | 1% |
| Graham | 9/10 | 6113 days | 1% |
| Tony Pearson | 10/10 | 6114 days | 1% |
| Adrian | 10/10 | 6123 days | 1% |
| yvonne_and_leon | 10/10 | 6123 days | 1% |
| Brian Etheridge | 10/10 | 6124 days | 1% |
| Jan Emrick | 10/10 | 6138 days | 1% |
| Roberto Mazumdar | 9/10 | 6139 days | 1% |
| Alan Morris | 10/10 | 6140 days | 1% |
| Dave739 | 10/10 | 6190 days | 1% |
| Carole Leonard | 10/10 | 6213 days | 1% |
| bugs | 10/10 | 6213 days | 1% |
| Peter_C | 10/10 | 6229 days | 1% |
| Jeff Kotz | 10/10 | 6233 days | 1% |
| Dave Carlyle | 10/10 | 6234 days | 1% |
| George (Harry) Beardow | 10/10 | 6244 days | 1% |
| Peter Peterson | 10/10 | 6314 days | 1% |
| Jen | 10/10 | 6862 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The New Zealand Frontiers experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-6.52% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 42 days. The New Zealand Frontiers experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The New Zealand Frontiers experience has been adjusted for 173 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 170 | -3.46% |
| 171 | -3.48% |
| 172 | -3.50% |
| 173 | -3.52% |
| 174 | -3.54% |
| 175 | -3.56% |
| 176 | -3.58% |
| … | … |
Balancing Adjustment
0.64% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
84%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.