G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for New Zealand Frontiers.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
New Zealand Frontiers
Valid Reviews
228 Valid Reviews
The New Zealand Frontiers experience has a total of 251 reviews. There are 228 valid reviews that are included when calculating the ranking score and 23 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 228 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 206 |
|
90% |
| 9/10 | 22 |
|
10% |
| 8/10 | 0 |
|
0% |
| 7/10 | 0 |
|
0% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
99.04% Average
The raw data average (mean) for all the New Zealand Frontiers valid reviews is 99.04% and is based on 228 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
4 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 228 valid reviews, the experience has 4 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 4 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 2 |
|
50% |
| 9/10 | 2 |
|
50% |
| 8/10 | 0 |
|
0% |
| 7/10 | 0 |
|
0% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
95.00% Average
The raw data average (mean) for all the New Zealand Frontiers face-to-face reviews is 95.00% and is based on 4 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
99.60%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Ruth Stewart | 10/10 | 50 days | 100% |
| Mark Easom | 10/10 | 325 days | 94% |
| Joshua Morris | 10/10 | 446 days | 89% |
| O Evans | 10/10 | 2060 days | 5% |
| Jenny Barkley | 10/10 | 2090 days | 4% |
| Colin Ferrington | 10/10 | 2182 days | 4% |
| ARTHUR ROBERTS UK | 10/10 | 2182 days | 4% |
| Bryan Y. | 10/10 | 2182 days | 4% |
| Marie-Dominique King | 10/10 | 2211 days | 4% |
| Georgia | 10/10 | 2242 days | 4% |
| Will Bernard and Ciara O'Donnell | 10/10 | 2242 days | 4% |
| Norbert | 10/10 | 2302 days | 4% |
| Robert van de Wetering | 10/10 | 2303 days | 4% |
| Piotr and Magda | 10/10 | 2303 days | 4% |
| Clive Browning | 10/10 | 2364 days | 4% |
| Darren Looker | 10/10 | 2487 days | 4% |
| Cliff LaPlant | 10/10 | 2517 days | 4% |
| Cathy and Kevin - UK | 10/10 | 2576 days | 4% |
| Simon and Julie | 9/10 | 2607 days | 3% |
| Elizabeth Kenn | 10/10 | 2607 days | 3% |
| Juliet Woodman | 10/10 | 2607 days | 3% |
| Rob and Leslie, Oregon USA | 10/10 | 2668 days | 3% |
| Dina & Craig from Toronto | 10/10 | 2668 days | 3% |
| Sue & Andy Millard | 10/10 | 2668 days | 3% |
| Verena and Eduard | 10/10 | 2791 days | 3% |
| Jamie Roberts | 10/10 | 2791 days | 3% |
| julie frost | 10/10 | 2882 days | 3% |
| Armando | 10/10 | 2882 days | 3% |
| Brian Parsons | 10/10 | 2913 days | 3% |
| Bruce W | 10/10 | 2913 days | 3% |
| Alexander | 10/10 | 2941 days | 3% |
| Helen Flanagan | 10/10 | 2941 days | 3% |
| Martyn Chambers | 10/10 | 2971 days | 3% |
| David Jenen | 10/10 | 2971 days | 3% |
| Don Wilkes | 10/10 | 2971 days | 3% |
| Andrew Jose | 10/10 | 3002 days | 3% |
| Jay Lawton | 10/10 | 3002 days | 3% |
| John McCready | 10/10 | 3155 days | 2% |
| John Graham | 9/10 | 3277 days | 2% |
| julie frost | 10/10 | 3305 days | 2% |
| Timo Herzel | 10/10 | 3428 days | 2% |
| Christopher Käufer | 10/10 | 3611 days | 1% |
| Nefyn Provis-Evans | 10/10 | 3642 days | 1% |
| Bill Kan | 10/10 | 3642 days | 1% |
| Sandy | 10/10 | 3642 days | 1% |
| Robin Hewson | 10/10 | 3642 days | 1% |
| Karen and Paul | 10/10 | 3643 days | 1% |
| Kim | 9/10 | 3653 days | 1% |
| Jack Bryniarski | 10/10 | 3671 days | 1% |
| Randy and Kim | 10/10 | 3671 days | 1% |
| sgtbean | 10/10 | 3702 days | 1% |
| Mark Freitas | 10/10 | 3702 days | 1% |
| andrea campo | 10/10 | 3702 days | 1% |
| Hernan Chaves | 10/10 | 3702 days | 1% |
| Tiggy Booth-Jones | 10/10 | 3703 days | 1% |
| Farid Baharuddin | 10/10 | 3733 days | 1% |
| Elise Lau | 10/10 | 3734 days | 1% |
| Gayle Campbell | 10/10 | 3763 days | 1% |
| Tim Blong | 10/10 | 3825 days | 1% |
| Will Waine | 10/10 | 3855 days | 1% |
| Jason C | 10/10 | 3855 days | 1% |
| Alan Largue | 10/10 | 3947 days | 1% |
| Susie Ides | 10/10 | 3948 days | 1% |
| Michael Wagner | 10/10 | 3977 days | 1% |
| Bob Large | 10/10 | 3977 days | 1% |
| david watson | 10/10 | 3977 days | 1% |
| john McManus | 10/10 | 3977 days | 1% |
| Jennie Lamb | 10/10 | 4036 days | 1% |
| Robyn Lancaster | 10/10 | 4067 days | 1% |
| Matt Sparkes | 10/10 | 4067 days | 1% |
| Chris Hindley | 10/10 | 4067 days | 1% |
| andrew Pullan | 10/10 | 4067 days | 1% |
| Bev abrahall | 10/10 | 4067 days | 1% |
| Wils | 10/10 | 4067 days | 1% |
| Linda Fargher | 10/10 | 4067 days | 1% |
| Fabio Lentini | 10/10 | 4098 days | 1% |
| Lauren M | 10/10 | 4098 days | 1% |
| Judy Lambert | 10/10 | 4128 days | 0% |
| Jan Compton | 10/10 | 4128 days | 0% |
| Phil & Lin Wilde | 10/10 | 4159 days | 0% |
| Lester Adams | 10/10 | 4159 days | 0% |
| Ruth Hyslop | 10/10 | 4189 days | 0% |
| Andrew Main | 10/10 | 4220 days | 0% |
| Marcos AG | 10/10 | 4221 days | 0% |
| Benjamin Salazar | 10/10 | 4313 days | 0% |
| Mieke_Jacko | 10/10 | 4313 days | 0% |
| Philip Worby | 9/10 | 4374 days | 0% |
| Deb & Craig | 9/10 | 4402 days | 1% |
| Stephen Clark | 10/10 | 4402 days | 1% |
| Carol Seward | 10/10 | 4402 days | 1% |
| Frank Wölfel | 10/10 | 4402 days | 1% |
| Ann Barrett | 10/10 | 4402 days | 1% |
| James Capel | 10/10 | 4402 days | 1% |
| Roger McCabe | 10/10 | 4433 days | 1% |
| Miles Chisholm | 10/10 | 4433 days | 1% |
| andreas wolf | 10/10 | 4464 days | 1% |
| Brian | 10/10 | 4494 days | 1% |
| Jordan M | 10/10 | 4494 days | 1% |
| KATHLEEN CUNEY | 10/10 | 4525 days | 1% |
| Patrick Shapland | 10/10 | 4525 days | 1% |
| Arthur W | 10/10 | 4525 days | 1% |
| Joan Kelley | 10/10 | 4555 days | 1% |
| David Johns | 10/10 | 4555 days | 1% |
| Bronwyn Cikuts | 10/10 | 4555 days | 1% |
| Mel Catlin | 10/10 | 4586 days | 1% |
| Gary Kerr | 10/10 | 4617 days | 1% |
| matt_ellington | 10/10 | 4647 days | 1% |
| Dorien Broothaerts | 10/10 | 4678 days | 1% |
| Anthony Smith | 10/10 | 4708 days | 1% |
| Julian Roots | 10/10 | 4739 days | 1% |
| Elke + Holger | 10/10 | 4739 days | 1% |
| lynandsimon | 10/10 | 4739 days | 1% |
| Helen Grant | 10/10 | 4739 days | 1% |
| Mike McG | 10/10 | 4767 days | 1% |
| Hans Zima | 10/10 | 4767 days | 1% |
| Jill Fischer | 10/10 | 4767 days | 1% |
| william harrison | 10/10 | 4798 days | 1% |
| Al Campbell | 10/10 | 4798 days | 1% |
| heyjude | 10/10 | 4798 days | 1% |
| Nils Andersson | 10/10 | 4798 days | 1% |
| Andrew Crow | 9/10 | 4829 days | 1% |
| barbequeman | 10/10 | 4859 days | 1% |
| Chillingworth | 9/10 | 4859 days | 1% |
| ianscubadiver | 10/10 | 4859 days | 1% |
| stefael | 10/10 | 4951 days | 1% |
| markchiller | 9/10 | 4951 days | 1% |
| liamandkat2012 | 10/10 | 4982 days | 1% |
| danielthembawhite | 10/10 | 5012 days | 1% |
| jodel | 9/10 | 5043 days | 1% |
| Tramper49 | 10/10 | 5073 days | 1% |
| TheHoon | 9/10 | 5073 days | 1% |
| Roy Barton | 9/10 | 5101 days | 1% |
| royb | 10/10 | 5104 days | 1% |
| tmdilly | 10/10 | 5104 days | 1% |
| mkkbven | 10/10 | 5104 days | 1% |
| JML | 10/10 | 5104 days | 1% |
| bedards | 10/10 | 5133 days | 1% |
| Chattykathy | 10/10 | 5133 days | 1% |
| Dazler | 9/10 | 5133 days | 1% |
| elaineandbob | 10/10 | 5133 days | 1% |
| Edeeee | 10/10 | 5133 days | 1% |
| darylw | 9/10 | 5164 days | 1% |
| Robeliza | 9/10 | 5164 days | 1% |
| kiwihaus | 10/10 | 5164 days | 1% |
| jenny | 9/10 | 5164 days | 1% |
| fms95032 | 10/10 | 5195 days | 1% |
| theoverlander | 10/10 | 5256 days | 1% |
| sharons0 | 10/10 | 5256 days | 1% |
| Sally_Watson | 10/10 | 5256 days | 1% |
| Tonyb436 | 10/10 | 5256 days | 1% |
| Wenny Yap | 10/10 | 5286 days | 1% |
| garethd1980 | 10/10 | 5286 days | 1% |
| jodienblue | 10/10 | 5317 days | 1% |
| Discen | 10/10 | 5378 days | 1% |
| Cookie | 9/10 | 5409 days | 1% |
| Marylyn | 10/10 | 5409 days | 1% |
| mcatlin | 10/10 | 5409 days | 1% |
| GWHarris | 10/10 | 5439 days | 1% |
| davidfrances | 10/10 | 5470 days | 1% |
| TraceyE | 10/10 | 5470 days | 1% |
| Nancycox | 10/10 | 5470 days | 1% |
| Kensa | 10/10 | 5470 days | 1% |
| roasty | 10/10 | 5498 days | 1% |
| WGregory | 10/10 | 5498 days | 1% |
| HighlandLassie | 10/10 | 5498 days | 1% |
| trar | 10/10 | 5529 days | 1% |
| AlexM | 10/10 | 5560 days | 1% |
| alixgibson | 9/10 | 5560 days | 1% |
| Jaap | 9/10 | 5590 days | 1% |
| millar | 10/10 | 5590 days | 1% |
| Hummpj | 10/10 | 5590 days | 1% |
| ARLENE | 10/10 | 5621 days | 1% |
| fittock | 10/10 | 5621 days | 1% |
| stinfamily | 10/10 | 5651 days | 1% |
| jimwood | 9/10 | 5651 days | 1% |
| Jem2378 | 10/10 | 5682 days | 1% |
| cornishcouple | 10/10 | 5774 days | 1% |
| lorrainej | 10/10 | 5804 days | 1% |
| PeteandEm | 10/10 | 5804 days | 1% |
| Roodinthehouse | 10/10 | 5804 days | 1% |
| Paul Roberts | 10/10 | 5835 days | 1% |
| Alan Howe | 10/10 | 5855 days | 1% |
| Martina Olley | 10/10 | 5894 days | 1% |
| jorgewoods2000 | 10/10 | 5894 days | 1% |
| BevM | 10/10 | 5894 days | 1% |
| cosic1 | 10/10 | 5894 days | 1% |
| Stephen O'Connor | 10/10 | 5894 days | 1% |
| Kent ONeill | 10/10 | 5894 days | 1% |
| Elin McCallum | 10/10 | 5894 days | 1% |
| fionaanddaveare | 10/10 | 5925 days | 1% |
| Carlos Grana | 10/10 | 5925 days | 1% |
| Ian Shaw | 10/10 | 5925 days | 1% |
| Jerry | 10/10 | 5955 days | 1% |
| Lisa Brooks | 10/10 | 5955 days | 1% |
| Philip Worby | 10/10 | 5955 days | 1% |
| pyxxel | 10/10 | 5955 days | 1% |
| JimTheCanuck | 10/10 | 5986 days | 1% |
| JANOT Gerard | 10/10 | 5986 days | 1% |
| TonyS | 10/10 | 5986 days | 1% |
| cal knight | 10/10 | 6047 days | 1% |
| John Robinson | 10/10 | 6047 days | 1% |
| helmet_p | 10/10 | 6047 days | 1% |
| sue dobbs | 10/10 | 6047 days | 1% |
| Ashley McGee | 10/10 | 6139 days | 1% |
| GusCrotty | 10/10 | 6139 days | 1% |
| Robin | 10/10 | 6169 days | 1% |
| Andrew | 10/10 | 6169 days | 1% |
| skent | 9/10 | 6169 days | 1% |
| David Clarke | 10/10 | 6169 days | 1% |
| Ed | 10/10 | 6169 days | 1% |
| ian_s | 10/10 | 6174 days | 1% |
| Graham | 9/10 | 6190 days | 1% |
| Tony Pearson | 10/10 | 6192 days | 1% |
| Adrian | 10/10 | 6200 days | 1% |
| yvonne_and_leon | 10/10 | 6200 days | 1% |
| Brian Etheridge | 10/10 | 6201 days | 1% |
| Jan Emrick | 10/10 | 6216 days | 1% |
| Roberto Mazumdar | 9/10 | 6216 days | 1% |
| Alan Morris | 10/10 | 6217 days | 1% |
| Dave739 | 10/10 | 6267 days | 1% |
| Carole Leonard | 10/10 | 6290 days | 1% |
| bugs | 10/10 | 6290 days | 1% |
| Peter_C | 10/10 | 6306 days | 1% |
| Jeff Kotz | 10/10 | 6310 days | 1% |
| Dave Carlyle | 10/10 | 6311 days | 1% |
| George (Harry) Beardow | 10/10 | 6321 days | 1% |
| Peter Peterson | 10/10 | 6391 days | 1% |
| Jen | 10/10 | 6939 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The New Zealand Frontiers experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.25% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 53 days. The New Zealand Frontiers experience has 1 recent ranking. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The New Zealand Frontiers experience has been adjusted for 30 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 27 | -0.56% |
| 28 | -0.58% |
| 29 | -0.60% |
| 30 | -0.62% |
| 31 | -0.64% |
| 32 | -0.66% |
| 33 | -0.68% |
| … | … |
Balancing Adjustment
0.31% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
86%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.