G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for New Zealand Frontiers.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
New Zealand Frontiers
Valid Reviews
230 Valid Reviews
The New Zealand Frontiers experience has a total of 253 reviews. There are 230 valid reviews that are included when calculating the ranking score and 23 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 230 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 208 |
|
90% |
| 9/10 | 22 |
|
10% |
| 8/10 | 0 |
|
0% |
| 7/10 | 0 |
|
0% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
99.04% Average
The raw data average (mean) for all the New Zealand Frontiers valid reviews is 99.04% and is based on 230 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
4 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 230 valid reviews, the experience has 4 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 4 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 2 |
|
50% |
| 9/10 | 2 |
|
50% |
| 8/10 | 0 |
|
0% |
| 7/10 | 0 |
|
0% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
95.00% Average
The raw data average (mean) for all the New Zealand Frontiers face-to-face reviews is 95.00% and is based on 4 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
99.67%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Anonymous | 10/10 | 131 days | 100% |
| Ruth Stewart | 10/10 | 312 days | 95% |
| Sandra Pearcey | 10/10 | 312 days | 95% |
| Mark Easom | 10/10 | 587 days | 81% |
| Joshua Morris | 10/10 | 708 days | 72% |
| O Evans | 10/10 | 2322 days | 4% |
| Jenny Barkley | 10/10 | 2352 days | 4% |
| Colin Ferrington | 10/10 | 2444 days | 4% |
| ARTHUR ROBERTS UK | 10/10 | 2444 days | 4% |
| Bryan Y. | 10/10 | 2444 days | 4% |
| Marie-Dominique King | 10/10 | 2473 days | 4% |
| Georgia | 10/10 | 2504 days | 4% |
| Will Bernard and Ciara O'Donnell | 10/10 | 2504 days | 4% |
| Norbert | 10/10 | 2564 days | 4% |
| Robert van de Wetering | 10/10 | 2565 days | 4% |
| Piotr and Magda | 10/10 | 2565 days | 4% |
| Clive Browning | 10/10 | 2626 days | 3% |
| Darren Looker | 10/10 | 2749 days | 3% |
| Cliff LaPlant | 10/10 | 2779 days | 3% |
| Cathy and Kevin - UK | 10/10 | 2838 days | 3% |
| Simon and Julie | 9/10 | 2869 days | 3% |
| Elizabeth Kenn | 10/10 | 2869 days | 3% |
| Juliet Woodman | 10/10 | 2869 days | 3% |
| Rob and Leslie, Oregon USA | 10/10 | 2930 days | 3% |
| Dina & Craig from Toronto | 10/10 | 2930 days | 3% |
| Sue & Andy Millard | 10/10 | 2930 days | 3% |
| Verena and Eduard | 10/10 | 3053 days | 3% |
| Jamie Roberts | 10/10 | 3053 days | 3% |
| julie frost | 10/10 | 3144 days | 2% |
| Armando | 10/10 | 3144 days | 2% |
| Brian Parsons | 10/10 | 3175 days | 2% |
| Bruce W | 10/10 | 3175 days | 2% |
| Alexander | 10/10 | 3203 days | 2% |
| Helen Flanagan | 10/10 | 3203 days | 2% |
| Martyn Chambers | 10/10 | 3233 days | 2% |
| David Jenen | 10/10 | 3233 days | 2% |
| Don Wilkes | 10/10 | 3233 days | 2% |
| Andrew Jose | 10/10 | 3264 days | 2% |
| Jay Lawton | 10/10 | 3264 days | 2% |
| John McCready | 10/10 | 3417 days | 2% |
| John Graham | 9/10 | 3539 days | 2% |
| julie frost | 10/10 | 3567 days | 2% |
| Timo Herzel | 10/10 | 3690 days | 1% |
| Christopher Käufer | 10/10 | 3873 days | 1% |
| Nefyn Provis-Evans | 10/10 | 3904 days | 1% |
| Bill Kan | 10/10 | 3904 days | 1% |
| Sandy | 10/10 | 3904 days | 1% |
| Robin Hewson | 10/10 | 3904 days | 1% |
| Karen and Paul | 10/10 | 3905 days | 1% |
| Kim | 9/10 | 3915 days | 1% |
| Jack Bryniarski | 10/10 | 3933 days | 1% |
| Randy and Kim | 10/10 | 3933 days | 1% |
| sgtbean | 10/10 | 3964 days | 1% |
| Mark Freitas | 10/10 | 3964 days | 1% |
| andrea campo | 10/10 | 3964 days | 1% |
| Hernan Chaves | 10/10 | 3964 days | 1% |
| Tiggy Booth-Jones | 10/10 | 3965 days | 1% |
| Farid Baharuddin | 10/10 | 3995 days | 1% |
| Elise Lau | 10/10 | 3996 days | 1% |
| Gayle Campbell | 10/10 | 4025 days | 1% |
| Tim Blong | 10/10 | 4087 days | 1% |
| Will Waine | 10/10 | 4117 days | 0% |
| Jason C | 10/10 | 4117 days | 0% |
| Alan Largue | 10/10 | 4209 days | 0% |
| Susie Ides | 10/10 | 4210 days | 0% |
| Michael Wagner | 10/10 | 4239 days | 0% |
| Bob Large | 10/10 | 4239 days | 0% |
| david watson | 10/10 | 4239 days | 0% |
| john McManus | 10/10 | 4239 days | 0% |
| Jennie Lamb | 10/10 | 4298 days | 0% |
| Robyn Lancaster | 10/10 | 4329 days | 0% |
| Matt Sparkes | 10/10 | 4329 days | 0% |
| Chris Hindley | 10/10 | 4329 days | 0% |
| andrew Pullan | 10/10 | 4329 days | 0% |
| Bev abrahall | 10/10 | 4329 days | 0% |
| Wils | 10/10 | 4329 days | 0% |
| Linda Fargher | 10/10 | 4329 days | 0% |
| Fabio Lentini | 10/10 | 4360 days | 0% |
| Lauren M | 10/10 | 4360 days | 0% |
| Judy Lambert | 10/10 | 4390 days | 1% |
| Jan Compton | 10/10 | 4390 days | 1% |
| Phil & Lin Wilde | 10/10 | 4421 days | 1% |
| Lester Adams | 10/10 | 4421 days | 1% |
| Ruth Hyslop | 10/10 | 4451 days | 1% |
| Andrew Main | 10/10 | 4482 days | 1% |
| Marcos AG | 10/10 | 4483 days | 1% |
| Benjamin Salazar | 10/10 | 4575 days | 1% |
| Mieke_Jacko | 10/10 | 4575 days | 1% |
| Philip Worby | 9/10 | 4636 days | 1% |
| Deb & Craig | 9/10 | 4664 days | 1% |
| Stephen Clark | 10/10 | 4664 days | 1% |
| Carol Seward | 10/10 | 4664 days | 1% |
| Frank Wölfel | 10/10 | 4664 days | 1% |
| Ann Barrett | 10/10 | 4664 days | 1% |
| James Capel | 10/10 | 4664 days | 1% |
| Roger McCabe | 10/10 | 4695 days | 1% |
| Miles Chisholm | 10/10 | 4695 days | 1% |
| andreas wolf | 10/10 | 4726 days | 1% |
| Brian | 10/10 | 4756 days | 1% |
| Jordan M | 10/10 | 4756 days | 1% |
| KATHLEEN CUNEY | 10/10 | 4787 days | 1% |
| Patrick Shapland | 10/10 | 4787 days | 1% |
| Arthur W | 10/10 | 4787 days | 1% |
| Joan Kelley | 10/10 | 4817 days | 1% |
| David Johns | 10/10 | 4817 days | 1% |
| Bronwyn Cikuts | 10/10 | 4817 days | 1% |
| Mel Catlin | 10/10 | 4848 days | 1% |
| Gary Kerr | 10/10 | 4879 days | 1% |
| matt_ellington | 10/10 | 4909 days | 1% |
| Dorien Broothaerts | 10/10 | 4940 days | 1% |
| Anthony Smith | 10/10 | 4970 days | 1% |
| Julian Roots | 10/10 | 5001 days | 1% |
| Elke + Holger | 10/10 | 5001 days | 1% |
| lynandsimon | 10/10 | 5001 days | 1% |
| Helen Grant | 10/10 | 5001 days | 1% |
| Mike McG | 10/10 | 5029 days | 1% |
| Hans Zima | 10/10 | 5029 days | 1% |
| Jill Fischer | 10/10 | 5029 days | 1% |
| william harrison | 10/10 | 5060 days | 1% |
| Al Campbell | 10/10 | 5060 days | 1% |
| heyjude | 10/10 | 5060 days | 1% |
| Nils Andersson | 10/10 | 5060 days | 1% |
| Andrew Crow | 9/10 | 5091 days | 1% |
| barbequeman | 10/10 | 5121 days | 1% |
| Chillingworth | 9/10 | 5121 days | 1% |
| ianscubadiver | 10/10 | 5121 days | 1% |
| stefael | 10/10 | 5213 days | 1% |
| markchiller | 9/10 | 5213 days | 1% |
| liamandkat2012 | 10/10 | 5244 days | 1% |
| danielthembawhite | 10/10 | 5274 days | 1% |
| jodel | 9/10 | 5305 days | 1% |
| Tramper49 | 10/10 | 5335 days | 1% |
| TheHoon | 9/10 | 5335 days | 1% |
| Roy Barton | 9/10 | 5363 days | 1% |
| royb | 10/10 | 5366 days | 1% |
| tmdilly | 10/10 | 5366 days | 1% |
| mkkbven | 10/10 | 5366 days | 1% |
| JML | 10/10 | 5366 days | 1% |
| bedards | 10/10 | 5395 days | 1% |
| Chattykathy | 10/10 | 5395 days | 1% |
| Dazler | 9/10 | 5395 days | 1% |
| elaineandbob | 10/10 | 5395 days | 1% |
| Edeeee | 10/10 | 5395 days | 1% |
| darylw | 9/10 | 5426 days | 1% |
| Robeliza | 9/10 | 5426 days | 1% |
| kiwihaus | 10/10 | 5426 days | 1% |
| jenny | 9/10 | 5426 days | 1% |
| fms95032 | 10/10 | 5457 days | 1% |
| theoverlander | 10/10 | 5518 days | 1% |
| sharons0 | 10/10 | 5518 days | 1% |
| Sally_Watson | 10/10 | 5518 days | 1% |
| Tonyb436 | 10/10 | 5518 days | 1% |
| Wenny Yap | 10/10 | 5548 days | 1% |
| garethd1980 | 10/10 | 5548 days | 1% |
| jodienblue | 10/10 | 5579 days | 1% |
| Discen | 10/10 | 5640 days | 1% |
| Cookie | 9/10 | 5671 days | 1% |
| Marylyn | 10/10 | 5671 days | 1% |
| mcatlin | 10/10 | 5671 days | 1% |
| GWHarris | 10/10 | 5701 days | 1% |
| davidfrances | 10/10 | 5732 days | 1% |
| TraceyE | 10/10 | 5732 days | 1% |
| Nancycox | 10/10 | 5732 days | 1% |
| Kensa | 10/10 | 5732 days | 1% |
| roasty | 10/10 | 5760 days | 1% |
| WGregory | 10/10 | 5760 days | 1% |
| HighlandLassie | 10/10 | 5760 days | 1% |
| trar | 10/10 | 5791 days | 1% |
| AlexM | 10/10 | 5822 days | 1% |
| alixgibson | 9/10 | 5822 days | 1% |
| Jaap | 9/10 | 5852 days | 1% |
| millar | 10/10 | 5852 days | 1% |
| Hummpj | 10/10 | 5852 days | 1% |
| ARLENE | 10/10 | 5883 days | 1% |
| fittock | 10/10 | 5883 days | 1% |
| stinfamily | 10/10 | 5913 days | 1% |
| jimwood | 9/10 | 5913 days | 1% |
| Jem2378 | 10/10 | 5944 days | 1% |
| cornishcouple | 10/10 | 6036 days | 1% |
| lorrainej | 10/10 | 6066 days | 1% |
| PeteandEm | 10/10 | 6066 days | 1% |
| Roodinthehouse | 10/10 | 6066 days | 1% |
| Paul Roberts | 10/10 | 6097 days | 1% |
| Alan Howe | 10/10 | 6117 days | 1% |
| Martina Olley | 10/10 | 6156 days | 1% |
| jorgewoods2000 | 10/10 | 6156 days | 1% |
| BevM | 10/10 | 6156 days | 1% |
| cosic1 | 10/10 | 6156 days | 1% |
| Stephen O'Connor | 10/10 | 6156 days | 1% |
| Kent ONeill | 10/10 | 6156 days | 1% |
| Elin McCallum | 10/10 | 6156 days | 1% |
| fionaanddaveare | 10/10 | 6187 days | 1% |
| Carlos Grana | 10/10 | 6187 days | 1% |
| Ian Shaw | 10/10 | 6187 days | 1% |
| Jerry | 10/10 | 6217 days | 1% |
| Lisa Brooks | 10/10 | 6217 days | 1% |
| Philip Worby | 10/10 | 6217 days | 1% |
| pyxxel | 10/10 | 6217 days | 1% |
| JimTheCanuck | 10/10 | 6248 days | 1% |
| JANOT Gerard | 10/10 | 6248 days | 1% |
| TonyS | 10/10 | 6248 days | 1% |
| cal knight | 10/10 | 6309 days | 1% |
| John Robinson | 10/10 | 6309 days | 1% |
| helmet_p | 10/10 | 6309 days | 1% |
| sue dobbs | 10/10 | 6309 days | 1% |
| Ashley McGee | 10/10 | 6401 days | 1% |
| GusCrotty | 10/10 | 6401 days | 1% |
| Robin | 10/10 | 6431 days | 1% |
| Andrew | 10/10 | 6431 days | 1% |
| skent | 9/10 | 6431 days | 1% |
| David Clarke | 10/10 | 6431 days | 1% |
| Ed | 10/10 | 6431 days | 1% |
| ian_s | 10/10 | 6436 days | 1% |
| Graham | 9/10 | 6452 days | 1% |
| Tony Pearson | 10/10 | 6454 days | 1% |
| Adrian | 10/10 | 6462 days | 1% |
| yvonne_and_leon | 10/10 | 6462 days | 1% |
| Brian Etheridge | 10/10 | 6463 days | 1% |
| Jan Emrick | 10/10 | 6478 days | 1% |
| Roberto Mazumdar | 9/10 | 6479 days | 1% |
| Alan Morris | 10/10 | 6480 days | 1% |
| Dave739 | 10/10 | 6529 days | 1% |
| Carole Leonard | 10/10 | 6552 days | 1% |
| bugs | 10/10 | 6552 days | 1% |
| Peter_C | 10/10 | 6569 days | 1% |
| Jeff Kotz | 10/10 | 6572 days | 1% |
| Dave Carlyle | 10/10 | 6573 days | 1% |
| George (Harry) Beardow | 10/10 | 6583 days | 1% |
| Peter Peterson | 10/10 | 6653 days | 1% |
| Jen | 10/10 | 7201 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The New Zealand Frontiers experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.66% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 47 days. The New Zealand Frontiers experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The New Zealand Frontiers experience has been adjusted for 84 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 81 | -1.60% |
| 82 | -1.62% |
| 83 | -1.64% |
| 84 | -1.66% |
| 85 | -1.68% |
| 86 | -1.70% |
| 87 | -1.72% |
| … | … |
Balancing Adjustment
0.43% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
86%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.