G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for InterCity Coachlines.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
InterCity Coachlines
Valid Reviews
240 Valid Reviews
The InterCity Coachlines experience has a total of 256 reviews. There are 240 valid reviews that are included when calculating the ranking score and 16 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 240 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 23 |
|
10% |
| 9/10 | 40 |
|
17% |
| 8/10 | 72 |
|
30% |
| 7/10 | 39 |
|
16% |
| 6/10 | 10 |
|
4% |
| 5/10 | 7 |
|
3% |
| 4/10 | 4 |
|
2% |
| 3/10 | 5 |
|
2% |
| 2/10 | 4 |
|
2% |
| 1/10 | 36 |
|
15% |
67.04% Average
The raw data average (mean) for all the InterCity Coachlines valid reviews is 67.04% and is based on 240 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
182 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 240 valid reviews, the experience has 182 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 182 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 19 |
|
10% |
| 9/10 | 37 |
|
20% |
| 8/10 | 66 |
|
36% |
| 7/10 | 39 |
|
21% |
| 6/10 | 10 |
|
5% |
| 5/10 | 4 |
|
2% |
| 4/10 | 3 |
|
2% |
| 3/10 | 2 |
|
1% |
| 2/10 | 1 |
|
1% |
| 1/10 | 1 |
|
1% |
78.30% Average
The raw data average (mean) for all the InterCity Coachlines face-to-face reviews is 78.30% and is based on 182 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
54.28%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Jamie Anderson | 1/10 | 110 days | 43% |
| Dave | 1/10 | 355 days | 40% |
| Beba | 10/10 | 355 days | 100% |
| Barry | 5/10 | 445 days | 73% |
| Annie Bates | 1/10 | 720 days | 30% |
| Nic | 1/10 | 902 days | 23% |
| Janene Skudder | 5/10 | 902 days | 44% |
| Chey | 1/10 | 1025 days | 18% |
| Sue | 9/10 | 1055 days | 41% |
| Maeve | 1/10 | 1086 days | 15% |
| joe baker | 1/10 | 1176 days | 12% |
| Hayden | 1/10 | 1176 days | 12% |
| Catherine Dowman | 1/10 | 1206 days | 11% |
| Mo | 1/10 | 1237 days | 10% |
| June Andrews | 10/10 | 1816 days | 5% |
| No name please | 8/10 | 2181 days | 4% |
| Cecilia Carboni | 3/10 | 2210 days | 2% |
| TDW | 1/10 | 2241 days | 1% |
| Ronald Tadema | 8/10 | 2241 days | 4% |
| Kathryn Row | 10/10 | 2333 days | 4% |
| Bus Gone Bad | 1/10 | 2363 days | 1% |
| Nok | 1/10 | 2425 days | 1% |
| Pamela | 1/10 | 2455 days | 1% |
| Kim | 1/10 | 2486 days | 1% |
| Tan | 1/10 | 2516 days | 1% |
| Kiran | 1/10 | 2575 days | 1% |
| Claire M | 1/10 | 2606 days | 1% |
| Ruta | 1/10 | 2606 days | 1% |
| Ruthy | 9/10 | 2637 days | 3% |
| Nadine | 1/10 | 2698 days | 1% |
| Annelise solomon | 1/10 | 2698 days | 1% |
| LIANNE MYLIE | 4/10 | 2790 days | 2% |
| Unhappy Customer | 1/10 | 2790 days | 1% |
| Kate McAlpine | 1/10 | 2790 days | 1% |
| Char | 1/10 | 2851 days | 1% |
| Tanna | 5/10 | 2912 days | 2% |
| Denise | 2/10 | 2912 days | 1% |
| Justine | 1/10 | 2912 days | 1% |
| Ash | 1/10 | 3062 days | 1% |
| Donna | 1/10 | 3092 days | 1% |
| Rob Williams | 1/10 | 3184 days | 1% |
| Tee Tautele | 1/10 | 3276 days | 1% |
| Emma Petit | 1/10 | 3335 days | 0% |
| Bastian Bley | 9/10 | 3368 days | 2% |
| Jorge Roesener | 10/10 | 3380 days | 2% |
| Fatma | 1/10 | 3396 days | 0% |
| James Hilford | 3/10 | 3488 days | 1% |
| Ra Had | 2/10 | 3824 days | 0% |
| Meila Hembrow | 1/10 | 4524 days | 0% |
| Lea Roser | 9/10 | 4724 days | 1% |
| Katya Verikaitis | 7/10 | 4731 days | 1% |
| AROHAINA PAPAROA | 1/10 | 4797 days | 0% |
| Euan Cameron | 8/10 | 4797 days | 1% |
| Anne Rodofsen | 8/10 | 4818 days | 1% |
| Timo Maschke | 10/10 | 4819 days | 1% |
| boby | 1/10 | 4889 days | 0% |
| eyeguy | 1/10 | 4981 days | 0% |
| Martin Guillaume | 7/10 | 5099 days | 1% |
| Srinivas | 3/10 | 5103 days | 0% |
| Emily Wikston | 9/10 | 5118 days | 1% |
| Julia Edman | 7/10 | 5177 days | 1% |
| Meagan Bradder | 8/10 | 5177 days | 1% |
| Nick Selzler | 8/10 | 5177 days | 1% |
| Matthew Randall | 6/10 | 5177 days | 0% |
| Katja Klein | 7/10 | 5177 days | 1% |
| angillie | 2/10 | 5408 days | 0% |
| Alita Smith | 8/10 | 5441 days | 1% |
| Todd Pang | 7/10 | 5453 days | 1% |
| Sandra Schulz | 9/10 | 5463 days | 1% |
| Pam & Rob Tellwright | 9/10 | 5473 days | 1% |
| Ann Thompson | 10/10 | 5485 days | 1% |
| Nadia Husain | 8/10 | 5497 days | 1% |
| Mercedes Valera | 3/10 | 5824 days | 0% |
| Rosie NZ | 9/10 | 5847 days | 1% |
| Jess Laver | 8/10 | 5847 days | 1% |
| Becky | 7/10 | 5855 days | 1% |
| Kasper | 8/10 | 5860 days | 1% |
| Brenda | 8/10 | 5860 days | 1% |
| Michele Tizza | 5/10 | 5931 days | 0% |
| Flavia Mionelli | 4/10 | 5936 days | 0% |
| ruthh | 6/10 | 5946 days | 0% |
| miniappleses | 8/10 | 6046 days | 1% |
| JoR | 9/10 | 6165 days | 1% |
| Joanna Harrnon | 10/10 | 6167 days | 1% |
| Abby | 6/10 | 6167 days | 0% |
| Han Disveld | 8/10 | 6180 days | 1% |
| Amelie | 2/10 | 6189 days | 0% |
| Elinor Wajngot | 7/10 | 6190 days | 1% |
| Hannes Ockerman | 7/10 | 6191 days | 1% |
| JohnE | 8/10 | 6194 days | 1% |
| VickiEngland | 8/10 | 6196 days | 1% |
| StephC | 9/10 | 6201 days | 1% |
| SamR1 | 9/10 | 6201 days | 1% |
| NikolaGermany | 8/10 | 6201 days | 1% |
| Eva | 8/10 | 6208 days | 1% |
| Richard | 8/10 | 6208 days | 1% |
| CarinnaGermany | 7/10 | 6210 days | 1% |
| LaurenS | 8/10 | 6213 days | 1% |
| SophieW1 | 8/10 | 6213 days | 1% |
| AdreaR | 10/10 | 6214 days | 1% |
| MichelleP | 8/10 | 6215 days | 1% |
| DanielMexico | 9/10 | 6215 days | 1% |
| RoseyUK | 8/10 | 6215 days | 1% |
| CelineD | 8/10 | 6215 days | 1% |
| ElizabethF | 7/10 | 6216 days | 1% |
| j_h | 8/10 | 6217 days | 1% |
| James | 8/10 | 6217 days | 1% |
| StefanieW | 9/10 | 6218 days | 1% |
| Tessa | 10/10 | 6218 days | 1% |
| James | 9/10 | 6218 days | 1% |
| Denise | 8/10 | 6218 days | 1% |
| Mary | 5/10 | 6218 days | 0% |
| DavidMace | 9/10 | 6224 days | 1% |
| Katie | 9/10 | 6225 days | 1% |
| Florian | 8/10 | 6225 days | 1% |
| Annika | 7/10 | 6232 days | 1% |
| Heidi | 9/10 | 6232 days | 1% |
| Mimi | 10/10 | 6232 days | 1% |
| Jasmine | 9/10 | 6234 days | 1% |
| Sarah | 8/10 | 6234 days | 1% |
| Dalit | 7/10 | 6234 days | 1% |
| Martin | 10/10 | 6235 days | 1% |
| Anna | 10/10 | 6235 days | 1% |
| Bianca | 7/10 | 6240 days | 1% |
| Liz | 8/10 | 6240 days | 1% |
| Sarah | 9/10 | 6240 days | 1% |
| Theresa | 8/10 | 6240 days | 1% |
| David | 6/10 | 6241 days | 0% |
| Ashleigh | 7/10 | 6241 days | 1% |
| johanna | 8/10 | 6241 days | 1% |
| Kathrin | 8/10 | 6241 days | 1% |
| Sabrina | 8/10 | 6241 days | 1% |
| Kefan | 7/10 | 6241 days | 1% |
| Lena | 8/10 | 6241 days | 1% |
| Michael | 8/10 | 6241 days | 1% |
| Noreen | 6/10 | 6241 days | 0% |
| Eeyore Lee | 7/10 | 6241 days | 1% |
| Genevieve | 6/10 | 6241 days | 0% |
| Dassel | 8/10 | 6242 days | 1% |
| Leong | 9/10 | 6242 days | 1% |
| Eric | 8/10 | 6243 days | 1% |
| Helen | 9/10 | 6244 days | 1% |
| Stephanie | 8/10 | 6268 days | 1% |
| stephanie | 8/10 | 6272 days | 1% |
| Katherine | 7/10 | 6272 days | 1% |
| Spyfox | 8/10 | 6274 days | 1% |
| Claire | 7/10 | 6280 days | 1% |
| Aileen | 9/10 | 6286 days | 1% |
| Jordi | 8/10 | 6288 days | 1% |
| Vincent | 8/10 | 6298 days | 1% |
| Frauke | 10/10 | 6299 days | 1% |
| Jason | 9/10 | 6302 days | 1% |
| Tiana | 10/10 | 6307 days | 1% |
| Carrie | 4/10 | 6314 days | 0% |
| Gayle | 8/10 | 6324 days | 1% |
| Gemma | 8/10 | 6334 days | 1% |
| Henry | 6/10 | 6335 days | 0% |
| Ben | 7/10 | 6342 days | 1% |
| Antonella | 7/10 | 6342 days | 1% |
| Davina | 10/10 | 6343 days | 1% |
| David | 9/10 | 6345 days | 1% |
| Zane | 10/10 | 6354 days | 1% |
| martina | 8/10 | 6365 days | 1% |
| Rebecca | 8/10 | 6365 days | 1% |
| Nynke | 8/10 | 6365 days | 1% |
| Suyin | 7/10 | 6365 days | 1% |
| Daniela Bell | 9/10 | 6374 days | 1% |
| Michaela | 8/10 | 6378 days | 1% |
| Juliane | 8/10 | 6383 days | 1% |
| Rebecca Smith | 9/10 | 6383 days | 1% |
| Nick | 9/10 | 6386 days | 1% |
| Fiona | 8/10 | 6387 days | 1% |
| dani smith | 8/10 | 6387 days | 1% |
| Talitia | 8/10 | 6387 days | 1% |
| Peddy | 9/10 | 6397 days | 1% |
| Katie Wise | 9/10 | 6400 days | 1% |
| Steffi | 7/10 | 6403 days | 1% |
| Mikel | 8/10 | 6407 days | 1% |
| Kerstin | 9/10 | 6407 days | 1% |
| Sarah | 7/10 | 6416 days | 1% |
| Wolfgang | 6/10 | 6440 days | 0% |
| Rhea | 6/10 | 6476 days | 0% |
| Salome | 5/10 | 6476 days | 0% |
| Florencia Cortese | 8/10 | 6510 days | 1% |
| Julia Willrodt | 7/10 | 6510 days | 1% |
| Rhys Howell | 10/10 | 6510 days | 1% |
| Anke | 8/10 | 6518 days | 1% |
| Annie | 7/10 | 6538 days | 1% |
| Amy Lumsden | 8/10 | 6544 days | 1% |
| Hernando | 7/10 | 6544 days | 1% |
| Caroline Cole | 4/10 | 6545 days | 0% |
| Ellie Koss | 7/10 | 6545 days | 1% |
| Alexia | 9/10 | 6547 days | 1% |
| Marion | 7/10 | 6548 days | 1% |
| Nicole | 9/10 | 6551 days | 1% |
| Corinne | 8/10 | 6552 days | 1% |
| Jeanette | 9/10 | 6554 days | 1% |
| Jana Gajdosova | 7/10 | 6554 days | 1% |
| Beixin Wang | 10/10 | 6554 days | 1% |
| Kerstin Brantryd | 9/10 | 6555 days | 1% |
| Sanne Jonker | 7/10 | 6555 days | 1% |
| Renske Tehurne | 8/10 | 6559 days | 1% |
| Corina | 9/10 | 6559 days | 1% |
| James Davies | 7/10 | 6560 days | 1% |
| Anna Cronmalm | 10/10 | 6560 days | 1% |
| Yumi | 7/10 | 6561 days | 1% |
| Wouter Sluitnan | 8/10 | 6561 days | 1% |
| Lena | 8/10 | 6561 days | 1% |
| Andreas Brett | 8/10 | 6561 days | 1% |
| Kristine Clemmensen Rotne | 5/10 | 6561 days | 0% |
| Juliet | 9/10 | 6581 days | 1% |
| Laura | 7/10 | 6581 days | 1% |
| Thomas | 7/10 | 6582 days | 1% |
| Tamzin | 10/10 | 6582 days | 1% |
| Reina Lohaye | 7/10 | 6583 days | 1% |
| Eric P | 7/10 | 6587 days | 1% |
| Nathan Perkins | 1/10 | 6587 days | 0% |
| Diane | 8/10 | 6604 days | 1% |
| Travis | 8/10 | 6604 days | 1% |
| Maria | 8/10 | 6611 days | 1% |
| Timothy | 8/10 | 6614 days | 1% |
| David | 8/10 | 6614 days | 1% |
| matt | 7/10 | 6615 days | 1% |
| Tom Anson | 3/10 | 6616 days | 0% |
| Samantha | 10/10 | 6637 days | 1% |
| Francesco | 9/10 | 6642 days | 1% |
| Davinia | 9/10 | 6643 days | 1% |
| Frida | 9/10 | 6652 days | 1% |
| Nina | 8/10 | 6653 days | 1% |
| Samuel Brejeon | 8/10 | 6653 days | 1% |
| Carolr | 9/10 | 6657 days | 1% |
| Matilde | 7/10 | 6658 days | 1% |
| Rob Boston | 8/10 | 6716 days | 1% |
| purplekat99 | 10/10 | 6746 days | 1% |
| Pat Brewster | 10/10 | 6770 days | 1% |
| Stephanie | 7/10 | 6879 days | 1% |
| HalRoberts | 8/10 | 6880 days | 1% |
| Will | 6/10 | 6884 days | 0% |
| Jenny | 8/10 | 6892 days | 1% |
| Kim Holland | 8/10 | 6904 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The InterCity Coachlines experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-1.95% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 53 days. However the InterCity Coachlines experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The InterCity Coachlines experience has been adjusted for 94 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 91 | -1.89% |
| 92 | -1.91% |
| 93 | -1.93% |
| 94 | -1.95% |
| 95 | -1.97% |
| 96 | -1.99% |
| 97 | -2.01% |
| … | … |
Balancing Adjustment
20.14% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
72%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.