Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for InterCity Coachlines.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
InterCity Coachlines
Valid Reviews
241 Valid Reviews
The InterCity Coachlines experience has a total of 257 reviews. There are 241 valid reviews that are included when calculating the ranking score and 16 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 241 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 23 |
|
10% |
| 9/10 | 40 |
|
17% |
| 8/10 | 72 |
|
30% |
| 7/10 | 39 |
|
16% |
| 6/10 | 10 |
|
4% |
| 5/10 | 7 |
|
3% |
| 4/10 | 4 |
|
2% |
| 3/10 | 5 |
|
2% |
| 2/10 | 5 |
|
2% |
| 1/10 | 36 |
|
15% |
66.85% Average
The raw data average (mean) for all the InterCity Coachlines valid reviews is 66.85% and is based on 241 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
182 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 241 valid reviews, the experience has 182 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 182 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 19 |
|
10% |
| 9/10 | 37 |
|
20% |
| 8/10 | 66 |
|
36% |
| 7/10 | 39 |
|
21% |
| 6/10 | 10 |
|
5% |
| 5/10 | 4 |
|
2% |
| 4/10 | 3 |
|
2% |
| 3/10 | 2 |
|
1% |
| 2/10 | 1 |
|
1% |
| 1/10 | 1 |
|
1% |
78.30% Average
The raw data average (mean) for all the InterCity Coachlines face-to-face reviews is 78.30% and is based on 182 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
54.92%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| CM JEFFERY | 2/10 | 191 days | 57% |
| Jamie Anderson | 1/10 | 372 days | 48% |
| Dave | 1/10 | 617 days | 40% |
| Beba | 10/10 | 617 days | 100% |
| Barry | 5/10 | 707 days | 70% |
| Annie Bates | 1/10 | 982 days | 23% |
| Nic | 1/10 | 1164 days | 15% |
| Janene Skudder | 5/10 | 1164 days | 29% |
| Chey | 1/10 | 1287 days | 11% |
| Sue | 9/10 | 1317 days | 25% |
| Maeve | 1/10 | 1348 days | 9% |
| joe baker | 1/10 | 1438 days | 7% |
| Hayden | 1/10 | 1438 days | 7% |
| Catherine Dowman | 1/10 | 1468 days | 6% |
| Mo | 1/10 | 1499 days | 5% |
| June Andrews | 10/10 | 2078 days | 5% |
| No name please | 8/10 | 2443 days | 4% |
| Cecilia Carboni | 3/10 | 2472 days | 2% |
| TDW | 1/10 | 2503 days | 2% |
| Ronald Tadema | 8/10 | 2503 days | 4% |
| Kathryn Row | 10/10 | 2595 days | 4% |
| Bus Gone Bad | 1/10 | 2625 days | 1% |
| Nok | 1/10 | 2687 days | 1% |
| Pamela | 1/10 | 2717 days | 1% |
| Kim | 1/10 | 2748 days | 1% |
| Tan | 1/10 | 2778 days | 1% |
| Kiran | 1/10 | 2837 days | 1% |
| Claire M | 1/10 | 2868 days | 1% |
| Ruta | 1/10 | 2868 days | 1% |
| Ruthy | 9/10 | 2899 days | 3% |
| Nadine | 1/10 | 2960 days | 1% |
| Annelise solomon | 1/10 | 2960 days | 1% |
| LIANNE MYLIE | 4/10 | 3052 days | 2% |
| Unhappy Customer | 1/10 | 3052 days | 1% |
| Kate McAlpine | 1/10 | 3052 days | 1% |
| Char | 1/10 | 3113 days | 1% |
| Tanna | 5/10 | 3174 days | 2% |
| Denise | 2/10 | 3174 days | 1% |
| Justine | 1/10 | 3174 days | 1% |
| Ash | 1/10 | 3324 days | 1% |
| Donna | 1/10 | 3354 days | 1% |
| Rob Williams | 1/10 | 3446 days | 1% |
| Tee Tautele | 1/10 | 3538 days | 1% |
| Emma Petit | 1/10 | 3597 days | 0% |
| Bastian Bley | 9/10 | 3630 days | 2% |
| Jorge Roesener | 10/10 | 3642 days | 2% |
| Fatma | 1/10 | 3658 days | 0% |
| James Hilford | 3/10 | 3750 days | 1% |
| Ra Had | 2/10 | 4086 days | 0% |
| Meila Hembrow | 1/10 | 4786 days | 0% |
| Lea Roser | 9/10 | 4986 days | 1% |
| Katya Verikaitis | 7/10 | 4993 days | 1% |
| AROHAINA PAPAROA | 1/10 | 5059 days | 0% |
| Euan Cameron | 8/10 | 5059 days | 1% |
| Anne Rodofsen | 8/10 | 5080 days | 1% |
| Timo Maschke | 10/10 | 5081 days | 1% |
| boby | 1/10 | 5151 days | 0% |
| eyeguy | 1/10 | 5243 days | 0% |
| Martin Guillaume | 7/10 | 5361 days | 1% |
| Srinivas | 3/10 | 5365 days | 0% |
| Emily Wikston | 9/10 | 5380 days | 1% |
| Julia Edman | 7/10 | 5439 days | 1% |
| Meagan Bradder | 8/10 | 5439 days | 1% |
| Nick Selzler | 8/10 | 5439 days | 1% |
| Matthew Randall | 6/10 | 5439 days | 1% |
| Katja Klein | 7/10 | 5439 days | 1% |
| angillie | 2/10 | 5670 days | 0% |
| Alita Smith | 8/10 | 5703 days | 1% |
| Todd Pang | 7/10 | 5715 days | 1% |
| Sandra Schulz | 9/10 | 5725 days | 1% |
| Pam & Rob Tellwright | 9/10 | 5735 days | 1% |
| Ann Thompson | 10/10 | 5747 days | 1% |
| Nadia Husain | 8/10 | 5759 days | 1% |
| Mercedes Valera | 3/10 | 6086 days | 0% |
| Rosie NZ | 9/10 | 6109 days | 1% |
| Jess Laver | 8/10 | 6109 days | 1% |
| Becky | 7/10 | 6117 days | 1% |
| Kasper | 8/10 | 6122 days | 1% |
| Brenda | 8/10 | 6122 days | 1% |
| Michele Tizza | 5/10 | 6193 days | 1% |
| Flavia Mionelli | 4/10 | 6198 days | 1% |
| ruthh | 6/10 | 6208 days | 1% |
| miniappleses | 8/10 | 6308 days | 1% |
| JoR | 9/10 | 6427 days | 1% |
| Joanna Harrnon | 10/10 | 6429 days | 1% |
| Abby | 6/10 | 6429 days | 1% |
| Han Disveld | 8/10 | 6442 days | 1% |
| Amelie | 2/10 | 6451 days | 0% |
| Elinor Wajngot | 7/10 | 6452 days | 1% |
| Hannes Ockerman | 7/10 | 6453 days | 1% |
| JohnE | 8/10 | 6456 days | 1% |
| VickiEngland | 8/10 | 6458 days | 1% |
| StephC | 9/10 | 6463 days | 1% |
| SamR1 | 9/10 | 6463 days | 1% |
| NikolaGermany | 8/10 | 6463 days | 1% |
| Eva | 8/10 | 6470 days | 1% |
| Richard | 8/10 | 6470 days | 1% |
| CarinnaGermany | 7/10 | 6472 days | 1% |
| LaurenS | 8/10 | 6475 days | 1% |
| SophieW1 | 8/10 | 6475 days | 1% |
| AdreaR | 10/10 | 6476 days | 1% |
| MichelleP | 8/10 | 6477 days | 1% |
| DanielMexico | 9/10 | 6477 days | 1% |
| RoseyUK | 8/10 | 6477 days | 1% |
| CelineD | 8/10 | 6477 days | 1% |
| ElizabethF | 7/10 | 6478 days | 1% |
| j_h | 8/10 | 6479 days | 1% |
| James | 8/10 | 6479 days | 1% |
| StefanieW | 9/10 | 6480 days | 1% |
| Tessa | 10/10 | 6480 days | 1% |
| James | 9/10 | 6480 days | 1% |
| Denise | 8/10 | 6480 days | 1% |
| Mary | 5/10 | 6480 days | 1% |
| DavidMace | 9/10 | 6486 days | 1% |
| Katie | 9/10 | 6487 days | 1% |
| Florian | 8/10 | 6487 days | 1% |
| Annika | 7/10 | 6494 days | 1% |
| Heidi | 9/10 | 6494 days | 1% |
| Mimi | 10/10 | 6494 days | 1% |
| Jasmine | 9/10 | 6496 days | 1% |
| Sarah | 8/10 | 6496 days | 1% |
| Dalit | 7/10 | 6496 days | 1% |
| Martin | 10/10 | 6497 days | 1% |
| Anna | 10/10 | 6497 days | 1% |
| Bianca | 7/10 | 6502 days | 1% |
| Liz | 8/10 | 6502 days | 1% |
| Sarah | 9/10 | 6502 days | 1% |
| Theresa | 8/10 | 6502 days | 1% |
| David | 6/10 | 6503 days | 1% |
| Ashleigh | 7/10 | 6503 days | 1% |
| johanna | 8/10 | 6503 days | 1% |
| Kathrin | 8/10 | 6503 days | 1% |
| Sabrina | 8/10 | 6503 days | 1% |
| Kefan | 7/10 | 6503 days | 1% |
| Lena | 8/10 | 6503 days | 1% |
| Michael | 8/10 | 6503 days | 1% |
| Noreen | 6/10 | 6503 days | 1% |
| Eeyore Lee | 7/10 | 6503 days | 1% |
| Genevieve | 6/10 | 6503 days | 1% |
| Dassel | 8/10 | 6504 days | 1% |
| Leong | 9/10 | 6504 days | 1% |
| Eric | 8/10 | 6505 days | 1% |
| Helen | 9/10 | 6506 days | 1% |
| Stephanie | 8/10 | 6530 days | 1% |
| stephanie | 8/10 | 6534 days | 1% |
| Katherine | 7/10 | 6534 days | 1% |
| Spyfox | 8/10 | 6536 days | 1% |
| Claire | 7/10 | 6542 days | 1% |
| Aileen | 9/10 | 6548 days | 1% |
| Jordi | 8/10 | 6550 days | 1% |
| Vincent | 8/10 | 6560 days | 1% |
| Frauke | 10/10 | 6561 days | 1% |
| Jason | 9/10 | 6564 days | 1% |
| Tiana | 10/10 | 6569 days | 1% |
| Carrie | 4/10 | 6576 days | 1% |
| Gayle | 8/10 | 6586 days | 1% |
| Gemma | 8/10 | 6596 days | 1% |
| Henry | 6/10 | 6597 days | 1% |
| Ben | 7/10 | 6604 days | 1% |
| Antonella | 7/10 | 6604 days | 1% |
| Davina | 10/10 | 6605 days | 1% |
| David | 9/10 | 6607 days | 1% |
| Zane | 10/10 | 6616 days | 1% |
| martina | 8/10 | 6627 days | 1% |
| Rebecca | 8/10 | 6627 days | 1% |
| Nynke | 8/10 | 6627 days | 1% |
| Suyin | 7/10 | 6627 days | 1% |
| Daniela Bell | 9/10 | 6636 days | 1% |
| Michaela | 8/10 | 6640 days | 1% |
| Juliane | 8/10 | 6645 days | 1% |
| Rebecca Smith | 9/10 | 6645 days | 1% |
| Nick | 9/10 | 6648 days | 1% |
| Fiona | 8/10 | 6649 days | 1% |
| dani smith | 8/10 | 6649 days | 1% |
| Talitia | 8/10 | 6649 days | 1% |
| Peddy | 9/10 | 6659 days | 1% |
| Katie Wise | 9/10 | 6662 days | 1% |
| Steffi | 7/10 | 6665 days | 1% |
| Mikel | 8/10 | 6669 days | 1% |
| Kerstin | 9/10 | 6669 days | 1% |
| Sarah | 7/10 | 6678 days | 1% |
| Wolfgang | 6/10 | 6702 days | 1% |
| Rhea | 6/10 | 6738 days | 1% |
| Salome | 5/10 | 6738 days | 1% |
| Florencia Cortese | 8/10 | 6772 days | 1% |
| Julia Willrodt | 7/10 | 6772 days | 1% |
| Rhys Howell | 10/10 | 6772 days | 1% |
| Anke | 8/10 | 6780 days | 1% |
| Annie | 7/10 | 6800 days | 1% |
| Amy Lumsden | 8/10 | 6806 days | 1% |
| Hernando | 7/10 | 6806 days | 1% |
| Caroline Cole | 4/10 | 6807 days | 1% |
| Ellie Koss | 7/10 | 6807 days | 1% |
| Alexia | 9/10 | 6809 days | 1% |
| Marion | 7/10 | 6810 days | 1% |
| Nicole | 9/10 | 6813 days | 1% |
| Corinne | 8/10 | 6814 days | 1% |
| Jeanette | 9/10 | 6816 days | 1% |
| Jana Gajdosova | 7/10 | 6816 days | 1% |
| Beixin Wang | 10/10 | 6816 days | 1% |
| Kerstin Brantryd | 9/10 | 6817 days | 1% |
| Sanne Jonker | 7/10 | 6817 days | 1% |
| Renske Tehurne | 8/10 | 6821 days | 1% |
| Corina | 9/10 | 6821 days | 1% |
| James Davies | 7/10 | 6822 days | 1% |
| Anna Cronmalm | 10/10 | 6822 days | 1% |
| Yumi | 7/10 | 6823 days | 1% |
| Wouter Sluitnan | 8/10 | 6823 days | 1% |
| Lena | 8/10 | 6823 days | 1% |
| Andreas Brett | 8/10 | 6823 days | 1% |
| Kristine Clemmensen Rotne | 5/10 | 6823 days | 1% |
| Juliet | 9/10 | 6843 days | 1% |
| Laura | 7/10 | 6843 days | 1% |
| Thomas | 7/10 | 6844 days | 1% |
| Tamzin | 10/10 | 6844 days | 1% |
| Reina Lohaye | 7/10 | 6845 days | 1% |
| Eric P | 7/10 | 6849 days | 1% |
| Nathan Perkins | 1/10 | 6849 days | 0% |
| Diane | 8/10 | 6866 days | 1% |
| Travis | 8/10 | 6866 days | 1% |
| Maria | 8/10 | 6873 days | 1% |
| Timothy | 8/10 | 6876 days | 1% |
| David | 8/10 | 6876 days | 1% |
| matt | 7/10 | 6877 days | 1% |
| Tom Anson | 3/10 | 6878 days | 0% |
| Samantha | 10/10 | 6899 days | 1% |
| Francesco | 9/10 | 6904 days | 1% |
| Davinia | 9/10 | 6905 days | 1% |
| Frida | 9/10 | 6914 days | 1% |
| Nina | 8/10 | 6915 days | 1% |
| Samuel Brejeon | 8/10 | 6915 days | 1% |
| Carolr | 9/10 | 6919 days | 1% |
| Matilde | 7/10 | 6920 days | 1% |
| Rob Boston | 8/10 | 6978 days | 1% |
| purplekat99 | 10/10 | 7008 days | 1% |
| Pat Brewster | 10/10 | 7032 days | 1% |
| Stephanie | 7/10 | 7141 days | 1% |
| HalRoberts | 8/10 | 7142 days | 1% |
| Will | 6/10 | 7146 days | 1% |
| Jenny | 8/10 | 7154 days | 1% |
| Kim Holland | 8/10 | 7166 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The InterCity Coachlines experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.67% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 47 days. However the InterCity Coachlines experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The InterCity Coachlines experience has been adjusted for 186 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 183 | -3.61% |
| 184 | -3.63% |
| 185 | -3.65% |
| 186 | -3.67% |
| 187 | -3.69% |
| 188 | -3.71% |
| 189 | -3.73% |
| … | … |
Balancing Adjustment
20.98% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
72%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.