Ranking Score Explained

Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for InterCity Coachlines.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Nick Morrison's avatar

Nick Morrison

Rankers owner

InterCity Coachlines

Valid Reviews

225 Valid Reviews

The InterCity Coachlines experience has a total of 231 reviews. There are 225 valid reviews that are included when calculating the ranking score and 6 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 225 valid reviews:

Rating Count Percentage
10/10 21
9%
9/10 39
17%
8/10 72
32%
7/10 39
17%
6/10 10
4%
5/10 5
2%
4/10 4
2%
3/10 5
2%
2/10 4
2%
1/10 26
12%

69.33% Average

The raw data average (mean) for all the InterCity Coachlines valid reviews is 69.33% and is based on 225 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

182 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 225 valid reviews, the experience has 182 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 182 face-to-face reviews:

Rating Count Percentage
10/10 19
10%
9/10 37
20%
8/10 66
36%
7/10 39
21%
6/10 10
5%
5/10 4
2%
4/10 3
2%
3/10 2
1%
2/10 1
1%
1/10 1
1%

78.30% Average

The raw data average (mean) for all the InterCity Coachlines face-to-face reviews is 78.30% and is based on 182 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

38.71%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Face-to-Face Weight Relative Weight
No name please 8/10 202 days 88.86 100%
Cecilia Carboni 3/10 231 days 70.49 79%
TDW 1/10 262 days 65.06 73%
Ronald Tadema 8/10 262 days 84.67 95%
Kathryn Row 10/10 354 days 80.14 90%
Bus Gone Bad 1/10 384 days 55.94 63%
Nok 1/10 446 days 49.99 56%
Pamela 1/10 476 days 46.79 53%
Kim 1/10 507 days 43.27 49%
Tan 1/10 537 days 39.64 45%
Kiran 1/10 596 days 32.45 37%
Claire M 1/10 627 days 28.99 33%
Ruta 1/10 627 days 28.99 33%
Ruthy 9/10 658 days 35.26 40%
Nadine 1/10 719 days 20.0 23%
Annelise solomon 1/10 719 days 20.0 23%
LIANNE MYLIE 4/10 811 days 14.05 16%
Unhappy Customer 1/10 811 days 12.98 15%
Kate McAlpine 1/10 811 days 12.98 15%
Char 1/10 872 days 9.4 11%
Tanna 5/10 933 days 7.42 8%
Denise 2/10 933 days 6.87 8%
Justine 1/10 933 days 6.69 8%
Ash 1/10 1083 days 3.67 4%
Donna 1/10 1113 days 3.62 4%
Rob Williams 1/10 1205 days 3.49 4%
Tee Tautele 1/10 1297 days 3.36 4%
Emma Petit 1/10 1356 days 3.28 4%
Bastian Bley 9/10 1389 days true 4.42 5%
Jorge Roesener 10/10 1401 days true 4.4 5%
Fatma 1/10 1417 days 3.19 4%
James Hilford 3/10 1509 days 3.23 4%
Ra Had 2/10 1845 days 2.65 3%
Meila Hembrow 1/10 2545 days 1.58 2%
Lea Roser 9/10 2745 days true 1.77 2%
Katya Verikaitis 7/10 2752 days true 1.6 2%
AROHAINA PAPAROA 1/10 2818 days 1.19 1%
Euan Cameron 8/10 2818 days 1.55 2%
Anne Rodofsen 8/10 2839 days true 1.51 2%
Timo Maschke 10/10 2840 days true 1.59 2%
boby 1/10 2910 days 1.06 1%
eyeguy 1/10 3002 days 0.93 1%
Martin Guillaume 7/10 3120 days true 0.94 1%
Srinivas 3/10 3124 days 0.79 1%
Emily Wikston 9/10 3139 days true 1.0 1%
Julia Edman 7/10 3198 days true 0.8 1%
Meagan Bradder 8/10 3198 days true 0.84 1%
Nick Selzler 8/10 3198 days true 0.84 1%
Matthew Randall 6/10 3198 days true 0.73 1%
Katja Klein 7/10 3198 days true 0.8 1%
angillie 2/10 3429 days 0.32 0%
Alita Smith 8/10 3462 days true 0.35 0%
Todd Pang 7/10 3474 days true 0.31 0%
Sandra Schulz 9/10 3484 days true 0.32 0%
Pam & Rob Tellwright 9/10 3494 days true 0.31 0%
Ann Thompson 10/10 3506 days true 0.28 0%
Nadia Husain 8/10 3518 days true 0.25 0%
Mercedes Valera 3/10 3845 days true 0.0 0%
Rosie NZ 9/10 3868 days true 0.0 0%
Jess Laver 8/10 3868 days true 0.0 0%
Becky 7/10 3876 days true 0.0 0%
Kasper 8/10 3881 days true 0.0 0%
Brenda 8/10 3881 days true 0.0 0%
Michele Tizza 5/10 3952 days true 0.0 0%
Flavia Mionelli 4/10 3957 days true 0.0 0%
ruthh 6/10 3967 days true 0.0 0%
miniappleses 8/10 4067 days 0.0 0%
JoR 9/10 4186 days true 0.0 0%
Joanna Harrnon 10/10 4188 days true 0.0 0%
Abby 6/10 4188 days true 0.0 0%
Han Disveld 8/10 4201 days true 0.0 0%
Amelie 2/10 4210 days true 0.0 0%
Elinor Wajngot 7/10 4211 days true 0.0 0%
Hannes Ockerman 7/10 4212 days true 0.0 0%
JohnE 8/10 4215 days true 0.0 0%
VickiEngland 8/10 4217 days true 0.0 0%
StephC 9/10 4222 days true 0.0 0%
SamR1 9/10 4222 days true 0.0 0%
NikolaGermany 8/10 4222 days true 0.0 0%
Eva 8/10 4229 days true 0.0 0%
Richard 8/10 4229 days true 0.0 0%
CarinnaGermany 7/10 4231 days true 0.0 0%
LaurenS 8/10 4234 days true 0.0 0%
SophieW1 8/10 4234 days true 0.0 0%
AdreaR 10/10 4235 days true 0.0 0%
MichelleP 8/10 4236 days true 0.0 0%
DanielMexico 9/10 4236 days true 0.0 0%
RoseyUK 8/10 4236 days true 0.0 0%
CelineD 8/10 4236 days true 0.0 0%
ElizabethF 7/10 4237 days true 0.0 0%
j_h 8/10 4238 days true 0.0 0%
James 8/10 4238 days true 0.0 0%
StefanieW 9/10 4239 days true 0.0 0%
Tessa 10/10 4239 days true 0.0 0%
James 9/10 4239 days true 0.0 0%
Denise 8/10 4239 days true 0.0 0%
Mary 5/10 4239 days true 0.0 0%
DavidMace 9/10 4245 days true 0.0 0%
Katie 9/10 4246 days true 0.0 0%
Florian 8/10 4246 days true 0.0 0%
Annika 7/10 4253 days true 0.0 0%
Heidi 9/10 4253 days true 0.0 0%
Mimi 10/10 4253 days true 0.0 0%
Jasmine 9/10 4255 days true 0.0 0%
Sarah 8/10 4255 days true 0.0 0%
Dalit 7/10 4255 days true 0.0 0%
Martin 10/10 4256 days true 0.0 0%
Anna 10/10 4256 days true 0.0 0%
Bianca 7/10 4261 days true 0.0 0%
Liz 8/10 4261 days true 0.0 0%
Sarah 9/10 4261 days true 0.0 0%
Theresa 8/10 4261 days true 0.0 0%
David 6/10 4262 days true 0.0 0%
Ashleigh 7/10 4262 days true 0.0 0%
johanna 8/10 4262 days true 0.0 0%
Kathrin 8/10 4262 days true 0.0 0%
Sabrina 8/10 4262 days true 0.0 0%
Kefan 7/10 4262 days true 0.0 0%
Lena 8/10 4262 days true 0.0 0%
Michael 8/10 4262 days true 0.0 0%
Noreen 6/10 4262 days true 0.0 0%
Eeyore Lee 7/10 4262 days true 0.0 0%
Genevieve 6/10 4262 days true 0.0 0%
Dassel 8/10 4263 days true 0.0 0%
Leong 9/10 4263 days true 0.0 0%
Eric 8/10 4264 days true 0.0 0%
Helen 9/10 4265 days true 0.0 0%
Stephanie 8/10 4289 days true 0.0 0%
stephanie 8/10 4293 days true 0.0 0%
Katherine 7/10 4294 days true 0.0 0%
Spyfox 8/10 4295 days 0.0 0%
Claire 7/10 4301 days true 0.0 0%
Aileen 9/10 4307 days true 0.0 0%
Jordi 8/10 4309 days true 0.0 0%
Vincent 8/10 4319 days true 0.0 0%
Frauke 10/10 4320 days true 0.0 0%
Jason 9/10 4323 days true 0.0 0%
Tiana 10/10 4328 days true 0.0 0%
Carrie 4/10 4336 days true 0.0 0%
Gayle 8/10 4346 days true 0.0 0%
Gemma 8/10 4356 days true 0.0 0%
Henry 6/10 4356 days true 0.0 0%
Ben 7/10 4363 days true 0.0 0%
Antonella 7/10 4363 days true 0.0 0%
Davina 10/10 4364 days true 0.0 0%
David 9/10 4366 days true 0.0 0%
Zane 10/10 4375 days true 0.0 0%
martina 8/10 4386 days true 0.0 0%
Rebecca 8/10 4386 days true 0.0 0%
Nynke 8/10 4387 days true 0.0 0%
Suyin 7/10 4387 days true 0.0 0%
Daniela Bell 9/10 4395 days true 0.0 0%
Michaela 8/10 4399 days true 0.0 0%
Juliane 8/10 4404 days true 0.0 0%
Rebecca Smith 9/10 4404 days true 0.0 0%
Nick 9/10 4407 days true 0.0 0%
Fiona 8/10 4408 days true 0.0 0%
dani smith 8/10 4408 days true 0.0 0%
Talitia 8/10 4408 days true 0.0 0%
Peddy 9/10 4418 days 0.0 0%
Katie Wise 9/10 4421 days true 0.0 0%
Steffi 7/10 4424 days true 0.0 0%
Mikel 8/10 4428 days true 0.0 0%
Kerstin 9/10 4428 days true 0.0 0%
Sarah 7/10 4437 days true 0.0 0%
Wolfgang 6/10 4461 days true 0.0 0%
Rhea 6/10 4497 days true 0.0 0%
Salome 5/10 4497 days true 0.0 0%
Florencia Cortese 8/10 4531 days true 0.0 0%
Julia Willrodt 7/10 4531 days true 0.0 0%
Rhys Howell 10/10 4531 days true 0.0 0%
Anke 8/10 4539 days true 0.0 0%
Annie 7/10 4559 days true 0.0 0%
Amy Lumsden 8/10 4565 days true 0.0 0%
Hernando 7/10 4565 days true 0.0 0%
Caroline Cole 4/10 4566 days true 0.0 0%
Ellie Koss 7/10 4566 days true 0.0 0%
Alexia 9/10 4568 days true 0.0 0%
Marion 7/10 4569 days true 0.0 0%
Nicole 9/10 4572 days true 0.0 0%
Corinne 8/10 4573 days true 0.0 0%
Jeanette 9/10 4575 days true 0.0 0%
Jana Gajdosova 7/10 4575 days true 0.0 0%
Beixin Wang 10/10 4575 days true 0.0 0%
Kerstin Brantryd 9/10 4576 days true 0.0 0%
Sanne Jonker 7/10 4576 days true 0.0 0%
Renske Tehurne 8/10 4580 days true 0.0 0%
Corina 9/10 4580 days true 0.0 0%
James Davies 7/10 4581 days true 0.0 0%
Anna Cronmalm 10/10 4581 days true 0.0 0%
Yumi 7/10 4582 days true 0.0 0%
Wouter Sluitnan 8/10 4582 days true 0.0 0%
Lena 8/10 4582 days true 0.0 0%
Andreas Brett 8/10 4582 days true 0.0 0%
Kristine Clemmensen Rotne 5/10 4582 days true 0.0 0%
Juliet 9/10 4602 days true 0.0 0%
Laura 7/10 4602 days true 0.0 0%
Thomas 7/10 4603 days true 0.0 0%
Tamzin 10/10 4603 days true 0.0 0%
Reina Lohaye 7/10 4604 days true 0.0 0%
Eric P 7/10 4608 days true 0.0 0%
Nathan Perkins 1/10 4608 days true 0.0 0%
Diane 8/10 4625 days true 0.0 0%
Travis 8/10 4625 days true 0.0 0%
Maria 8/10 4632 days true 0.0 0%
Timothy 8/10 4635 days true 0.0 0%
David 8/10 4635 days true 0.0 0%
matt 7/10 4636 days true 0.0 0%
Tom Anson 3/10 4637 days true 0.0 0%
Samantha 10/10 4658 days true 0.0 0%
Francesco 9/10 4663 days true 0.0 0%
Davinia 9/10 4664 days true 0.0 0%
Frida 9/10 4673 days true 0.0 0%
Nina 8/10 4674 days true 0.0 0%
Samuel Brejeon 8/10 4674 days true 0.0 0%
Carolr 9/10 4678 days true 0.0 0%
Matilde 7/10 4679 days true 0.0 0%
Rob Boston 8/10 4737 days 0.0 0%
purplekat99 10/10 4767 days 0.0 0%
Pat Brewster 10/10 4791 days true 0.0 0%
Stephanie 7/10 4900 days true 0.0 0%
HalRoberts 8/10 4901 days true 0.0 0%
Will 6/10 4905 days true 0.0 0%
Jenny 8/10 4913 days true 0.0 0%
Kim Holland 8/10 4925 days true 0.0 0%

Adjustments

Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.

Sample Size Adjustment

No Adjustment

A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The InterCity Coachlines experience has plenty of reviews and does not meet the criteria for any adjustment.

Recent Reviews Adjustment

-2.86% Adjustment

There may be an adjustment if this experience hasn't received any reviews within the last 75 days. However the InterCity Coachlines experience does not meet the criteria for any adjustment.

In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.

The InterCity Coachlines experience has been adjusted for 189 days. Adjustments are according to the following table.

Days Adjustment
186 -2.82%
187 -2.83%
188 -2.85%
189 -2.86%
190 -2.88%
191 -2.89%
192 -2.91%

Final Ranking Score

36%

The final ranking score once adjustments and rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz.