Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for InterCity Coachlines.
If you have any questions or comments about our ranking score calculation please get in touch at email@example.com. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
226 Valid Reviews
The InterCity Coachlines experience has a total of 233 reviews. There are 226 valid reviews that are included when calculating the ranking score and 7 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 226 valid reviews:
The raw data average (mean) for all the InterCity Coachlines valid reviews is 69.47% and is based on 226 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
182 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
Within the 226 valid reviews, the experience has 182 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 182 face-to-face reviews:
The raw data average (mean) for all the InterCity Coachlines face-to-face reviews is 78.30% and is based on 182 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
|June Andrews||10/10||327 days||100%|
|No name please||8/10||692 days||35%|
|Cecilia Carboni||3/10||721 days||25%|
|Ronald Tadema||8/10||752 days||27%|
|Kathryn Row||10/10||844 days||18%|
|Bus Gone Bad||1/10||874 days||11%|
|Claire M||1/10||1117 days||4%|
|Annelise solomon||1/10||1209 days||4%|
|LIANNE MYLIE||4/10||1301 days||4%|
|Unhappy Customer||1/10||1301 days||4%|
|Kate McAlpine||1/10||1301 days||4%|
|Rob Williams||1/10||1696 days||3%|
|Tee Tautele||1/10||1788 days||3%|
|Emma Petit||1/10||1847 days||3%|
|Bastian Bley||9/10||1879 days||4%|
|Jorge Roesener||10/10||1891 days||4%|
|James Hilford||3/10||2000 days||3%|
|Ra Had||2/10||2335 days||2%|
|Meila Hembrow||1/10||3035 days||1%|
|Lea Roser||9/10||3235 days||1%|
|Katya Verikaitis||7/10||3242 days||1%|
|AROHAINA PAPAROA||1/10||3308 days||1%|
|Euan Cameron||8/10||3308 days||1%|
|Anne Rodofsen||8/10||3329 days||1%|
|Timo Maschke||10/10||3330 days||1%|
|Martin Guillaume||7/10||3610 days||0%|
|Emily Wikston||9/10||3629 days||0%|
|Julia Edman||7/10||3688 days||1%|
|Meagan Bradder||8/10||3688 days||1%|
|Nick Selzler||8/10||3688 days||1%|
|Matthew Randall||6/10||3688 days||1%|
|Katja Klein||7/10||3688 days||1%|
|Alita Smith||8/10||3952 days||1%|
|Todd Pang||7/10||3964 days||1%|
|Sandra Schulz||9/10||3974 days||1%|
|Pam & Rob Tellwright||9/10||3984 days||1%|
|Ann Thompson||10/10||3996 days||1%|
|Nadia Husain||8/10||4008 days||1%|
|Mercedes Valera||3/10||4335 days||1%|
|Rosie NZ||9/10||4358 days||1%|
|Jess Laver||8/10||4358 days||1%|
|Michele Tizza||5/10||4442 days||1%|
|Flavia Mionelli||4/10||4447 days||1%|
|Joanna Harrnon||10/10||4678 days||1%|
|Han Disveld||8/10||4691 days||1%|
|Elinor Wajngot||7/10||4701 days||1%|
|Hannes Ockerman||7/10||4702 days||1%|
|Eeyore Lee||7/10||4752 days||1%|
|Daniela Bell||9/10||4886 days||1%|
|Rebecca Smith||9/10||4895 days||1%|
|dani smith||8/10||4899 days||1%|
|Katie Wise||9/10||4912 days||1%|
|Florencia Cortese||8/10||5021 days||1%|
|Julia Willrodt||7/10||5021 days||1%|
|Rhys Howell||10/10||5021 days||1%|
|Amy Lumsden||8/10||5055 days||1%|
|Caroline Cole||4/10||5056 days||1%|
|Ellie Koss||7/10||5056 days||1%|
|Jana Gajdosova||7/10||5065 days||1%|
|Beixin Wang||10/10||5065 days||1%|
|Kerstin Brantryd||9/10||5066 days||1%|
|Sanne Jonker||7/10||5066 days||1%|
|Renske Tehurne||8/10||5070 days||1%|
|James Davies||7/10||5071 days||1%|
|Anna Cronmalm||10/10||5071 days||1%|
|Wouter Sluitnan||8/10||5072 days||1%|
|Andreas Brett||8/10||5072 days||1%|
|Kristine Clemmensen Rotne||5/10||5072 days||1%|
|Reina Lohaye||7/10||5094 days||1%|
|Eric P||7/10||5098 days||1%|
|Nathan Perkins||1/10||5098 days||1%|
|Tom Anson||3/10||5127 days||1%|
|Samuel Brejeon||8/10||5164 days||1%|
|Rob Boston||8/10||5227 days||1%|
|Pat Brewster||10/10||5281 days||1%|
|Kim Holland||8/10||5415 days||1%|
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The InterCity Coachlines experience has plenty of reviews and does not meet the criteria for any adjustment.
There may be an adjustment if this experience hasn't received any reviews within the last 47 days. However the InterCity Coachlines experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The InterCity Coachlines experience has been adjusted for 200 days. Adjustments are according to the following table.
The final ranking score once adjustments and rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.
If you have any questions or comments about our ranking score calculation please get in touch at firstname.lastname@example.org.