Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Kia Ora Campers.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Kia Ora Campers
Valid Reviews
166 Valid Reviews
The Kia Ora Campers experience has a total of 169 reviews. There are 166 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 166 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 94 |
|
57% |
| 9/10 | 54 |
|
33% |
| 8/10 | 9 |
|
5% |
| 7/10 | 2 |
|
1% |
| 6/10 | 3 |
|
2% |
| 5/10 | 0 |
|
0% |
| 4/10 | 3 |
|
2% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
1% |
92.95% Average
The raw data average (mean) for all the Kia Ora Campers valid reviews is 92.95% and is based on 166 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
6 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 166 valid reviews, the experience has 6 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 6 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 1 |
|
17% |
| 9/10 | 2 |
|
33% |
| 8/10 | 2 |
|
33% |
| 7/10 | 1 |
|
17% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
85.00% Average
The raw data average (mean) for all the Kia Ora Campers face-to-face reviews is 85.00% and is based on 6 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
97.00%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Peter Gardner | 10/10 | 80 days | 100% |
| Johan en Inge van de Breevaart | 10/10 | 201 days | 98% |
| Traci Jo Barrett | 10/10 | 292 days | 95% |
| Patty Connor | 10/10 | 476 days | 87% |
| Cor and Jacqueline, The Netherlands | 10/10 | 504 days | 86% |
| Carole Garman | 10/10 | 504 days | 86% |
| Patrick Auvergne | 9/10 | 841 days | 59% |
| Cor en Jacqueline, The Netherlands | 10/10 | 870 days | 57% |
| Ernst en Rensje | 10/10 | 962 days | 47% |
| Kevin Walsh | 9/10 | 962 days | 47% |
| Robin | 9/10 | 993 days | 44% |
| Jane and Rachel | 10/10 | 1176 days | 28% |
| Peter and Annemarie | 10/10 | 1207 days | 26% |
| Kelsey Fisher | 10/10 | 1207 days | 26% |
| Peter and Regina Schmidt | 10/10 | 1235 days | 24% |
| Neil Calvert | 10/10 | 1388 days | 15% |
| allan Chaney | 10/10 | 1876 days | 4% |
| Maree Witten | 10/10 | 1937 days | 4% |
| Allan Harkness | 9/10 | 1965 days | 4% |
| Anna Ferguson | 10/10 | 2180 days | 3% |
| Alan Donald | 9/10 | 2302 days | 3% |
| Peter Bücker | 10/10 | 2302 days | 3% |
| julie durfy | 10/10 | 2302 days | 3% |
| Vicki Higgins | 10/10 | 2302 days | 3% |
| A. Anonymous | 4/10 | 2302 days | 2% |
| Nicole Wake | 10/10 | 2331 days | 3% |
| Joao Granja | 10/10 | 2331 days | 3% |
| Hazel Jenkins | 9/10 | 2331 days | 3% |
| Saar , Netherlands. | 10/10 | 2331 days | 3% |
| Georg Beyschlag | 10/10 | 2362 days | 3% |
| Axel Personne | 10/10 | 2362 days | 3% |
| Deborah Ludwig | 10/10 | 2362 days | 3% |
| Ben | 10/10 | 2362 days | 3% |
| Samantha Lam | 9/10 | 2393 days | 3% |
| Lucas Malina | 10/10 | 2393 days | 3% |
| Henry Schenker | 9/10 | 2393 days | 3% |
| GILLES NORMAND | 10/10 | 2393 days | 3% |
| Mickaël Loichon | 10/10 | 2393 days | 3% |
| Neil McAdie | 10/10 | 2393 days | 3% |
| Miguel Lopez | 10/10 | 2423 days | 3% |
| Claudia Ashton | 10/10 | 2423 days | 3% |
| Julie P | 10/10 | 2423 days | 3% |
| larry fisher | 9/10 | 2454 days | 3% |
| John Mette | 10/10 | 2607 days | 3% |
| Brendan McAleer | 8/10 | 2637 days | 2% |
| Jean Marc CHABOUD | 4/10 | 2668 days | 1% |
| K Michele Austin | 10/10 | 2668 days | 2% |
| Ken Grant | 8/10 | 2668 days | 2% |
| Meng Ng | 9/10 | 2668 days | 2% |
| John Appling | 9/10 | 2668 days | 2% |
| Isabelle & Bruno - France | 10/10 | 2668 days | 2% |
| Michael Ritchie | 10/10 | 2696 days | 2% |
| Marguerite Pierron | 9/10 | 2696 days | 2% |
| Eva Summermatter | 9/10 | 2696 days | 2% |
| Keith Bath | 9/10 | 2696 days | 2% |
| Janice Friesen | 10/10 | 2696 days | 2% |
| GARY Zweck | 9/10 | 2727 days | 2% |
| Gerd Hauschild | 10/10 | 2727 days | 2% |
| Stuart WILKINS | 9/10 | 2727 days | 2% |
| Barbara | 10/10 | 2727 days | 2% |
| Lee Middleton | 10/10 | 2758 days | 2% |
| DAVID PASSY | 9/10 | 2758 days | 2% |
| Diane Ferry | 9/10 | 2758 days | 2% |
| Muhd Yusof | 10/10 | 2758 days | 2% |
| lori tyler | 10/10 | 2758 days | 2% |
| Andrea Aloisi | 6/10 | 2758 days | 2% |
| David Taus | 9/10 | 2758 days | 2% |
| Ralph | 10/10 | 2758 days | 2% |
| Oliver | 10/10 | 2758 days | 2% |
| Tim Daborn | 10/10 | 2788 days | 2% |
| Andrea Bradshaw | 8/10 | 2788 days | 2% |
| Martin Greenwood | 9/10 | 2788 days | 2% |
| Anders Knutsson | 1/10 | 2849 days | 0% |
| Suzan Freeman | 9/10 | 3002 days | 2% |
| Robyn Rawson | 10/10 | 3002 days | 2% |
| Blair & Jacqui Martin | 9/10 | 3002 days | 2% |
| Audrey Simon | 9/10 | 3002 days | 2% |
| Christopher Bates | 10/10 | 3002 days | 2% |
| Lance Pearce | 10/10 | 3033 days | 2% |
| Gill Kenna | 9/10 | 3033 days | 2% |
| Tess Carrad | 9/10 | 3033 days | 2% |
| Josh Meyrick | 10/10 | 3033 days | 2% |
| angie Vickers | 9/10 | 3061 days | 2% |
| Denise Harja | 10/10 | 3061 days | 2% |
| Leonie Selk | 10/10 | 3061 days | 2% |
| Bodo Hesse | 10/10 | 3061 days | 2% |
| Dr Valerie Wall | 4/10 | 3061 days | 1% |
| Lyn Coleman | 10/10 | 3061 days | 2% |
| Simon Rickets | 10/10 | 3092 days | 2% |
| Helena Souckova | 10/10 | 3092 days | 2% |
| Chloe Nicholas | 8/10 | 3092 days | 2% |
| George Donkin | 10/10 | 3092 days | 2% |
| Eva Nittegaard | 9/10 | 3092 days | 2% |
| Dorothy and Graham Glen | 8/10 | 3150 days | 0% |
| Thomas Sator | 10/10 | 3153 days | 1% |
| Kevin Taylor | 10/10 | 3153 days | 1% |
| Nick Beer | 9/10 | 3153 days | 1% |
| terri stevens | 9/10 | 3153 days | 1% |
| Marçal Cot | 9/10 | 3153 days | 1% |
| Christopher Holmes | 10/10 | 3153 days | 1% |
| Allain Riepema | 10/10 | 3166 days | 0% |
| Hubert Toh | 10/10 | 3214 days | 1% |
| Kim Pinkerton | 6/10 | 3398 days | 1% |
| Henry Carstens | 7/10 | 3398 days | 1% |
| Tim Doskoch | 6/10 | 3398 days | 1% |
| Laurence Edwards | 8/10 | 3426 days | 1% |
| Nikolaj Lambertsen | 9/10 | 3426 days | 1% |
| richard genovese | 9/10 | 3426 days | 1% |
| Martina Rahlff | 9/10 | 3426 days | 1% |
| Kok Seong Wong | 9/10 | 3457 days | 1% |
| Kim Morhaus | 9/10 | 3457 days | 1% |
| Geoff Bardsley | 10/10 | 3457 days | 1% |
| Chris Britton | 10/10 | 3457 days | 1% |
| Camille Dow Baker | 9/10 | 3457 days | 1% |
| Tracy Houston | 10/10 | 3457 days | 1% |
| morgane delicourt | 10/10 | 3488 days | 1% |
| Davide Andriola | 10/10 | 3488 days | 1% |
| Raphael | 10/10 | 3488 days | 1% |
| Evelyn Rloeh | 9/10 | 3500 days | 0% |
| Ginetta Matthews | 8/10 | 3518 days | 1% |
| Ben Awcock | 10/10 | 3518 days | 1% |
| Michael Amos | 9/10 | 3518 days | 1% |
| Tony Waters | 10/10 | 3579 days | 1% |
| Nathan Taylor | 10/10 | 3641 days | 0% |
| Paul and Astrid | 7/10 | 3775 days | 0% |
| Julia Ebneter | 8/10 | 3815 days | 0% |
| Myrthe van Burink | 10/10 | 3823 days | 0% |
| Johannes Leistner | 10/10 | 3823 days | 0% |
| Lynne Martin | 9/10 | 3854 days | 0% |
| JMC | 9/10 | 3854 days | 0% |
| Cindy Renea | 10/10 | 4463 days | 0% |
| Tony Williamson | 10/10 | 4614 days | 0% |
| Don Sutherland | 9/10 | 4624 days | 0% |
| L+B | 9/10 | 4828 days | 0% |
| kmgirard | 10/10 | 4859 days | 0% |
| Jon satchwell | 10/10 | 4859 days | 0% |
| Marymac | 9/10 | 4887 days | 0% |
| chris malkin | 9/10 | 4887 days | 0% |
| JP Kearney | 10/10 | 4949 days | 0% |
| jennyjay | 9/10 | 4979 days | 0% |
| Maverick | 10/10 | 5193 days | 0% |
| Henning_Lizette | 9/10 | 5193 days | 0% |
| Sandra | 10/10 | 5193 days | 0% |
| Lara_C | 9/10 | 5193 days | 0% |
| djandjcmccallum | 9/10 | 5253 days | 0% |
| simonl2m | 8/10 | 5284 days | 0% |
| janejeff | 10/10 | 5284 days | 0% |
| piersa | 9/10 | 5315 days | 0% |
| debnphil | 10/10 | 5376 days | 0% |
| honeymoon1 | 10/10 | 5376 days | 0% |
| oherreravaras | 10/10 | 5406 days | 0% |
| kiwitravellers | 10/10 | 5406 days | 0% |
| El Duderino | 9/10 | 5406 days | 0% |
| Smyth | 9/10 | 5590 days | 0% |
| Shan104 | 9/10 | 5649 days | 0% |
| gazbow | 10/10 | 5741 days | 0% |
| PZ72 | 10/10 | 5955 days | 0% |
| Stephen Fletcher | 10/10 | 6045 days | 0% |
| scully | 10/10 | 6045 days | 0% |
| Chris22 | 9/10 | 6075 days | 0% |
| Andrew Doutch | 9/10 | 6228 days | 0% |
| nina | 10/10 | 6228 days | 0% |
| agc | 10/10 | 6228 days | 0% |
| Malcolm Henham | 10/10 | 6348 days | 0% |
| Ann McGrath | 10/10 | 6714 days | 0% |
| harry425 | 10/10 | 7110 days | 0% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Kia Ora Campers experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-2.96% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 118 days. The Kia Ora Campers experience has 1 recent ranking. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Kia Ora Campers experience has been adjusted for 31 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 28 | -0.30% |
| 29 | -0.31% |
| 30 | -0.32% |
| 31 | -0.33% |
| 32 | -0.34% |
| 33 | -0.35% |
| 34 | -0.37% |
| … | … |
Balancing Adjustment
0.53% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
94%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.