Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Kia Ora Campers.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Kia Ora Campers
Valid Reviews
165 Valid Reviews
The Kia Ora Campers experience has a total of 169 reviews. There are 165 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 165 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 93 |
|
56% |
| 9/10 | 54 |
|
33% |
| 8/10 | 9 |
|
5% |
| 7/10 | 2 |
|
1% |
| 6/10 | 3 |
|
2% |
| 5/10 | 0 |
|
0% |
| 4/10 | 3 |
|
2% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
1% |
92.91% Average
The raw data average (mean) for all the Kia Ora Campers valid reviews is 92.91% and is based on 165 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
6 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 165 valid reviews, the experience has 6 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 6 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 1 |
|
17% |
| 9/10 | 2 |
|
33% |
| 8/10 | 2 |
|
33% |
| 7/10 | 1 |
|
17% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
85.00% Average
The raw data average (mean) for all the Kia Ora Campers face-to-face reviews is 85.00% and is based on 6 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
96.71%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Johan en Inge van de Breevaart | 10/10 | 65 days | 100% |
| Traci Jo Barrett | 10/10 | 156 days | 99% |
| Patty Connor | 10/10 | 340 days | 94% |
| Cor and Jacqueline, The Netherlands | 10/10 | 368 days | 92% |
| Carole Garman | 10/10 | 368 days | 92% |
| Patrick Auvergne | 9/10 | 705 days | 71% |
| Cor en Jacqueline, The Netherlands | 10/10 | 734 days | 69% |
| Ernst en Rensje | 10/10 | 826 days | 61% |
| Kevin Walsh | 9/10 | 826 days | 61% |
| Robin | 9/10 | 857 days | 58% |
| Jane and Rachel | 10/10 | 1040 days | 40% |
| Peter and Annemarie | 10/10 | 1071 days | 37% |
| Kelsey Fisher | 10/10 | 1071 days | 37% |
| Peter and Regina Schmidt | 10/10 | 1099 days | 35% |
| Neil Calvert | 10/10 | 1252 days | 24% |
| allan Chaney | 10/10 | 1740 days | 5% |
| Maree Witten | 10/10 | 1801 days | 5% |
| Allan Harkness | 9/10 | 1829 days | 5% |
| Anna Ferguson | 10/10 | 2044 days | 4% |
| Alan Donald | 9/10 | 2166 days | 4% |
| Peter Bücker | 10/10 | 2166 days | 4% |
| julie durfy | 10/10 | 2166 days | 4% |
| Vicki Higgins | 10/10 | 2166 days | 4% |
| A. Anonymous | 4/10 | 2166 days | 3% |
| Nicole Wake | 10/10 | 2195 days | 4% |
| Joao Granja | 10/10 | 2195 days | 4% |
| Hazel Jenkins | 9/10 | 2195 days | 4% |
| Saar , Netherlands. | 10/10 | 2195 days | 4% |
| Georg Beyschlag | 10/10 | 2226 days | 4% |
| Axel Personne | 10/10 | 2226 days | 4% |
| Deborah Ludwig | 10/10 | 2226 days | 4% |
| Ben | 10/10 | 2226 days | 4% |
| Samantha Lam | 9/10 | 2257 days | 4% |
| Lucas Malina | 10/10 | 2257 days | 4% |
| Henry Schenker | 9/10 | 2257 days | 4% |
| GILLES NORMAND | 10/10 | 2257 days | 4% |
| Mickaël Loichon | 10/10 | 2257 days | 4% |
| Neil McAdie | 10/10 | 2257 days | 4% |
| Miguel Lopez | 10/10 | 2287 days | 4% |
| Claudia Ashton | 10/10 | 2287 days | 4% |
| Julie P | 10/10 | 2287 days | 4% |
| larry fisher | 9/10 | 2318 days | 4% |
| John Mette | 10/10 | 2471 days | 4% |
| Brendan McAleer | 8/10 | 2501 days | 4% |
| Jean Marc CHABOUD | 4/10 | 2532 days | 2% |
| K Michele Austin | 10/10 | 2532 days | 4% |
| Ken Grant | 8/10 | 2532 days | 3% |
| Meng Ng | 9/10 | 2532 days | 3% |
| John Appling | 9/10 | 2532 days | 3% |
| Isabelle & Bruno - France | 10/10 | 2532 days | 4% |
| Michael Ritchie | 10/10 | 2560 days | 3% |
| Marguerite Pierron | 9/10 | 2560 days | 3% |
| Eva Summermatter | 9/10 | 2560 days | 3% |
| Keith Bath | 9/10 | 2560 days | 3% |
| Janice Friesen | 10/10 | 2560 days | 3% |
| GARY Zweck | 9/10 | 2591 days | 3% |
| Gerd Hauschild | 10/10 | 2591 days | 3% |
| Stuart WILKINS | 9/10 | 2591 days | 3% |
| Barbara | 10/10 | 2591 days | 3% |
| Lee Middleton | 10/10 | 2622 days | 3% |
| DAVID PASSY | 9/10 | 2622 days | 3% |
| Diane Ferry | 9/10 | 2622 days | 3% |
| Muhd Yusof | 10/10 | 2622 days | 3% |
| lori tyler | 10/10 | 2622 days | 3% |
| Andrea Aloisi | 6/10 | 2622 days | 3% |
| David Taus | 9/10 | 2622 days | 3% |
| Ralph | 10/10 | 2622 days | 3% |
| Oliver | 10/10 | 2622 days | 3% |
| Tim Daborn | 10/10 | 2652 days | 3% |
| Andrea Bradshaw | 8/10 | 2652 days | 3% |
| Martin Greenwood | 9/10 | 2652 days | 3% |
| Anders Knutsson | 1/10 | 2713 days | 1% |
| Suzan Freeman | 9/10 | 2866 days | 3% |
| Robyn Rawson | 10/10 | 2866 days | 3% |
| Blair & Jacqui Martin | 9/10 | 2866 days | 3% |
| Audrey Simon | 9/10 | 2866 days | 3% |
| Christopher Bates | 10/10 | 2866 days | 3% |
| Lance Pearce | 10/10 | 2897 days | 3% |
| Gill Kenna | 9/10 | 2897 days | 3% |
| Tess Carrad | 9/10 | 2897 days | 3% |
| Josh Meyrick | 10/10 | 2897 days | 3% |
| angie Vickers | 9/10 | 2925 days | 3% |
| Denise Harja | 10/10 | 2925 days | 3% |
| Leonie Selk | 10/10 | 2925 days | 3% |
| Bodo Hesse | 10/10 | 2925 days | 3% |
| Dr Valerie Wall | 4/10 | 2925 days | 2% |
| Lyn Coleman | 10/10 | 2925 days | 3% |
| Simon Rickets | 10/10 | 2956 days | 3% |
| Helena Souckova | 10/10 | 2956 days | 3% |
| Chloe Nicholas | 8/10 | 2956 days | 3% |
| George Donkin | 10/10 | 2956 days | 3% |
| Eva Nittegaard | 9/10 | 2956 days | 3% |
| Dorothy and Graham Glen | 8/10 | 3014 days | 1% |
| Thomas Sator | 10/10 | 3017 days | 3% |
| Kevin Taylor | 10/10 | 3017 days | 3% |
| Nick Beer | 9/10 | 3017 days | 3% |
| terri stevens | 9/10 | 3017 days | 3% |
| Marçal Cot | 9/10 | 3017 days | 3% |
| Christopher Holmes | 10/10 | 3017 days | 3% |
| Allain Riepema | 10/10 | 3030 days | 1% |
| Hubert Toh | 10/10 | 3078 days | 2% |
| Kim Pinkerton | 6/10 | 3262 days | 2% |
| Henry Carstens | 7/10 | 3262 days | 2% |
| Tim Doskoch | 6/10 | 3262 days | 2% |
| Laurence Edwards | 8/10 | 3290 days | 2% |
| Nikolaj Lambertsen | 9/10 | 3290 days | 2% |
| richard genovese | 9/10 | 3290 days | 2% |
| Martina Rahlff | 9/10 | 3290 days | 2% |
| Kok Seong Wong | 9/10 | 3321 days | 2% |
| Kim Morhaus | 9/10 | 3321 days | 2% |
| Geoff Bardsley | 10/10 | 3321 days | 2% |
| Chris Britton | 10/10 | 3321 days | 2% |
| Camille Dow Baker | 9/10 | 3321 days | 2% |
| Tracy Houston | 10/10 | 3321 days | 2% |
| morgane delicourt | 10/10 | 3352 days | 2% |
| Davide Andriola | 10/10 | 3352 days | 2% |
| Raphael | 10/10 | 3352 days | 2% |
| Evelyn Rloeh | 9/10 | 3364 days | 1% |
| Ginetta Matthews | 8/10 | 3382 days | 2% |
| Ben Awcock | 10/10 | 3382 days | 2% |
| Michael Amos | 9/10 | 3382 days | 2% |
| Tony Waters | 10/10 | 3443 days | 2% |
| Nathan Taylor | 10/10 | 3505 days | 2% |
| Paul and Astrid | 7/10 | 3639 days | 1% |
| Julia Ebneter | 8/10 | 3679 days | 1% |
| Myrthe van Burink | 10/10 | 3687 days | 1% |
| Johannes Leistner | 10/10 | 3687 days | 1% |
| Lynne Martin | 9/10 | 3718 days | 1% |
| JMC | 9/10 | 3718 days | 1% |
| Cindy Renea | 10/10 | 4327 days | 0% |
| Tony Williamson | 10/10 | 4478 days | 1% |
| Don Sutherland | 9/10 | 4488 days | 0% |
| L+B | 9/10 | 4692 days | 1% |
| kmgirard | 10/10 | 4723 days | 1% |
| Jon satchwell | 10/10 | 4723 days | 1% |
| Marymac | 9/10 | 4751 days | 1% |
| chris malkin | 9/10 | 4751 days | 1% |
| JP Kearney | 10/10 | 4813 days | 1% |
| jennyjay | 9/10 | 4843 days | 1% |
| Maverick | 10/10 | 5057 days | 1% |
| Henning_Lizette | 9/10 | 5057 days | 1% |
| Sandra | 10/10 | 5057 days | 1% |
| Lara_C | 9/10 | 5057 days | 1% |
| djandjcmccallum | 9/10 | 5117 days | 1% |
| simonl2m | 8/10 | 5148 days | 1% |
| janejeff | 10/10 | 5148 days | 1% |
| piersa | 9/10 | 5179 days | 1% |
| debnphil | 10/10 | 5240 days | 1% |
| honeymoon1 | 10/10 | 5240 days | 1% |
| oherreravaras | 10/10 | 5270 days | 1% |
| kiwitravellers | 10/10 | 5270 days | 1% |
| El Duderino | 9/10 | 5270 days | 1% |
| Smyth | 9/10 | 5454 days | 1% |
| Shan104 | 9/10 | 5513 days | 1% |
| gazbow | 10/10 | 5605 days | 1% |
| PZ72 | 10/10 | 5819 days | 1% |
| Stephen Fletcher | 10/10 | 5909 days | 1% |
| scully | 10/10 | 5909 days | 1% |
| Chris22 | 9/10 | 5939 days | 1% |
| Andrew Doutch | 9/10 | 6092 days | 1% |
| nina | 10/10 | 6092 days | 1% |
| agc | 10/10 | 6092 days | 1% |
| Malcolm Henham | 10/10 | 6212 days | 1% |
| Ann McGrath | 10/10 | 6578 days | 1% |
| harry425 | 10/10 | 6974 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Kia Ora Campers experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.62% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 50 days. The Kia Ora Campers experience has 1 recent ranking. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Kia Ora Campers experience has been adjusted for 48 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 45 | -0.93% |
| 46 | -0.95% |
| 47 | -0.97% |
| 48 | -1.00% |
| 49 | -1.02% |
| 50 | -1.04% |
| 51 | -1.06% |
| … | … |
Balancing Adjustment
0.63% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
93%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.