Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Kia Ora Campers.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Kia Ora Campers
Valid Reviews
165 Valid Reviews
The Kia Ora Campers experience has a total of 168 reviews. There are 165 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 165 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 93 |
|
56% |
| 9/10 | 54 |
|
33% |
| 8/10 | 9 |
|
5% |
| 7/10 | 2 |
|
1% |
| 6/10 | 3 |
|
2% |
| 5/10 | 0 |
|
0% |
| 4/10 | 3 |
|
2% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
1% |
92.91% Average
The raw data average (mean) for all the Kia Ora Campers valid reviews is 92.91% and is based on 165 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
6 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 165 valid reviews, the experience has 6 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 6 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 1 |
|
17% |
| 9/10 | 2 |
|
33% |
| 8/10 | 2 |
|
33% |
| 7/10 | 1 |
|
17% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
85.00% Average
The raw data average (mean) for all the Kia Ora Campers face-to-face reviews is 85.00% and is based on 6 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
96.74%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Johan en Inge van de Breevaart | 10/10 | 161 days | 100% |
| Traci Jo Barrett | 10/10 | 252 days | 98% |
| Patty Connor | 10/10 | 436 days | 90% |
| Cor and Jacqueline, The Netherlands | 10/10 | 464 days | 89% |
| Carole Garman | 10/10 | 464 days | 89% |
| Patrick Auvergne | 9/10 | 801 days | 63% |
| Cor en Jacqueline, The Netherlands | 10/10 | 830 days | 61% |
| Ernst en Rensje | 10/10 | 922 days | 52% |
| Kevin Walsh | 9/10 | 922 days | 51% |
| Robin | 9/10 | 953 days | 48% |
| Jane and Rachel | 10/10 | 1136 days | 32% |
| Peter and Annemarie | 10/10 | 1167 days | 29% |
| Kelsey Fisher | 10/10 | 1167 days | 29% |
| Peter and Regina Schmidt | 10/10 | 1195 days | 27% |
| Neil Calvert | 10/10 | 1348 days | 17% |
| allan Chaney | 10/10 | 1835 days | 4% |
| Maree Witten | 10/10 | 1896 days | 4% |
| Allan Harkness | 9/10 | 1924 days | 4% |
| Anna Ferguson | 10/10 | 2139 days | 3% |
| Alan Donald | 9/10 | 2261 days | 3% |
| Peter Bücker | 10/10 | 2261 days | 3% |
| julie durfy | 10/10 | 2261 days | 3% |
| Vicki Higgins | 10/10 | 2262 days | 3% |
| A. Anonymous | 4/10 | 2262 days | 2% |
| Nicole Wake | 10/10 | 2290 days | 3% |
| Joao Granja | 10/10 | 2291 days | 3% |
| Hazel Jenkins | 9/10 | 2291 days | 3% |
| Saar , Netherlands. | 10/10 | 2291 days | 3% |
| Georg Beyschlag | 10/10 | 2321 days | 3% |
| Axel Personne | 10/10 | 2321 days | 3% |
| Deborah Ludwig | 10/10 | 2321 days | 3% |
| Ben | 10/10 | 2322 days | 3% |
| Samantha Lam | 9/10 | 2352 days | 3% |
| Lucas Malina | 10/10 | 2352 days | 3% |
| Henry Schenker | 9/10 | 2352 days | 3% |
| GILLES NORMAND | 10/10 | 2352 days | 3% |
| Mickaël Loichon | 10/10 | 2353 days | 3% |
| Neil McAdie | 10/10 | 2353 days | 3% |
| Miguel Lopez | 10/10 | 2382 days | 3% |
| Claudia Ashton | 10/10 | 2382 days | 3% |
| Julie P | 10/10 | 2383 days | 3% |
| larry fisher | 9/10 | 2414 days | 3% |
| John Mette | 10/10 | 2566 days | 3% |
| Brendan McAleer | 8/10 | 2596 days | 3% |
| Jean Marc CHABOUD | 4/10 | 2627 days | 1% |
| K Michele Austin | 10/10 | 2627 days | 3% |
| Ken Grant | 8/10 | 2627 days | 2% |
| Meng Ng | 9/10 | 2627 days | 2% |
| John Appling | 9/10 | 2627 days | 2% |
| Isabelle & Bruno - France | 10/10 | 2628 days | 3% |
| Michael Ritchie | 10/10 | 2655 days | 2% |
| Marguerite Pierron | 9/10 | 2655 days | 2% |
| Eva Summermatter | 9/10 | 2655 days | 2% |
| Keith Bath | 9/10 | 2656 days | 2% |
| Janice Friesen | 10/10 | 2656 days | 2% |
| GARY Zweck | 9/10 | 2686 days | 2% |
| Gerd Hauschild | 10/10 | 2687 days | 2% |
| Stuart WILKINS | 9/10 | 2687 days | 2% |
| Barbara | 10/10 | 2687 days | 2% |
| Lee Middleton | 10/10 | 2717 days | 2% |
| DAVID PASSY | 9/10 | 2717 days | 2% |
| Diane Ferry | 9/10 | 2717 days | 2% |
| Muhd Yusof | 10/10 | 2717 days | 2% |
| lori tyler | 10/10 | 2717 days | 2% |
| Andrea Aloisi | 6/10 | 2717 days | 2% |
| David Taus | 9/10 | 2717 days | 2% |
| Ralph | 10/10 | 2718 days | 2% |
| Oliver | 10/10 | 2718 days | 2% |
| Tim Daborn | 10/10 | 2747 days | 2% |
| Andrea Bradshaw | 8/10 | 2747 days | 2% |
| Martin Greenwood | 9/10 | 2748 days | 2% |
| Anders Knutsson | 1/10 | 2808 days | 0% |
| Suzan Freeman | 9/10 | 2961 days | 2% |
| Robyn Rawson | 10/10 | 2961 days | 2% |
| Blair & Jacqui Martin | 9/10 | 2961 days | 2% |
| Audrey Simon | 9/10 | 2961 days | 2% |
| Christopher Bates | 10/10 | 2962 days | 2% |
| Lance Pearce | 10/10 | 2992 days | 2% |
| Gill Kenna | 9/10 | 2992 days | 2% |
| Tess Carrad | 9/10 | 2992 days | 2% |
| Josh Meyrick | 10/10 | 2993 days | 2% |
| angie Vickers | 9/10 | 3020 days | 2% |
| Denise Harja | 10/10 | 3020 days | 2% |
| Leonie Selk | 10/10 | 3020 days | 2% |
| Bodo Hesse | 10/10 | 3020 days | 2% |
| Dr Valerie Wall | 4/10 | 3021 days | 1% |
| Lyn Coleman | 10/10 | 3021 days | 2% |
| Simon Rickets | 10/10 | 3051 days | 2% |
| Helena Souckova | 10/10 | 3051 days | 2% |
| Chloe Nicholas | 8/10 | 3051 days | 2% |
| George Donkin | 10/10 | 3051 days | 2% |
| Eva Nittegaard | 9/10 | 3051 days | 2% |
| Dorothy and Graham Glen | 8/10 | 3110 days | 0% |
| Thomas Sator | 10/10 | 3112 days | 2% |
| Kevin Taylor | 10/10 | 3112 days | 2% |
| Nick Beer | 9/10 | 3112 days | 2% |
| terri stevens | 9/10 | 3112 days | 2% |
| Marçal Cot | 9/10 | 3112 days | 2% |
| Christopher Holmes | 10/10 | 3112 days | 2% |
| Allain Riepema | 10/10 | 3126 days | 1% |
| Hubert Toh | 10/10 | 3174 days | 1% |
| Kim Pinkerton | 6/10 | 3357 days | 1% |
| Henry Carstens | 7/10 | 3357 days | 1% |
| Tim Doskoch | 6/10 | 3357 days | 1% |
| Laurence Edwards | 8/10 | 3385 days | 1% |
| Nikolaj Lambertsen | 9/10 | 3385 days | 1% |
| richard genovese | 9/10 | 3385 days | 1% |
| Martina Rahlff | 9/10 | 3385 days | 1% |
| Kok Seong Wong | 9/10 | 3416 days | 1% |
| Kim Morhaus | 9/10 | 3416 days | 1% |
| Geoff Bardsley | 10/10 | 3416 days | 1% |
| Chris Britton | 10/10 | 3416 days | 1% |
| Camille Dow Baker | 9/10 | 3416 days | 1% |
| Tracy Houston | 10/10 | 3416 days | 1% |
| morgane delicourt | 10/10 | 3447 days | 1% |
| Davide Andriola | 10/10 | 3447 days | 1% |
| Raphael | 10/10 | 3447 days | 1% |
| Evelyn Rloeh | 9/10 | 3460 days | 0% |
| Ginetta Matthews | 8/10 | 3477 days | 1% |
| Ben Awcock | 10/10 | 3477 days | 1% |
| Michael Amos | 9/10 | 3477 days | 1% |
| Tony Waters | 10/10 | 3538 days | 1% |
| Nathan Taylor | 10/10 | 3600 days | 1% |
| Paul and Astrid | 7/10 | 3735 days | 0% |
| Julia Ebneter | 8/10 | 3775 days | 0% |
| Myrthe van Burink | 10/10 | 3782 days | 0% |
| Johannes Leistner | 10/10 | 3782 days | 0% |
| Lynne Martin | 9/10 | 3813 days | 0% |
| JMC | 9/10 | 3814 days | 0% |
| Cindy Renea | 10/10 | 4423 days | 0% |
| Tony Williamson | 10/10 | 4574 days | 0% |
| Don Sutherland | 9/10 | 4584 days | 0% |
| L+B | 9/10 | 4788 days | 0% |
| kmgirard | 10/10 | 4819 days | 0% |
| Jon satchwell | 10/10 | 4819 days | 0% |
| Marymac | 9/10 | 4847 days | 0% |
| chris malkin | 9/10 | 4847 days | 0% |
| JP Kearney | 10/10 | 4909 days | 0% |
| jennyjay | 9/10 | 4939 days | 0% |
| Maverick | 10/10 | 5153 days | 0% |
| Henning_Lizette | 9/10 | 5153 days | 0% |
| Sandra | 10/10 | 5153 days | 0% |
| Lara_C | 9/10 | 5153 days | 0% |
| djandjcmccallum | 9/10 | 5213 days | 0% |
| simonl2m | 8/10 | 5244 days | 0% |
| janejeff | 10/10 | 5244 days | 0% |
| piersa | 9/10 | 5275 days | 0% |
| debnphil | 10/10 | 5336 days | 0% |
| honeymoon1 | 10/10 | 5336 days | 0% |
| oherreravaras | 10/10 | 5366 days | 0% |
| kiwitravellers | 10/10 | 5366 days | 0% |
| El Duderino | 9/10 | 5366 days | 0% |
| Smyth | 9/10 | 5550 days | 0% |
| Shan104 | 9/10 | 5609 days | 0% |
| gazbow | 10/10 | 5701 days | 0% |
| PZ72 | 10/10 | 5915 days | 0% |
| Stephen Fletcher | 10/10 | 6005 days | 0% |
| scully | 10/10 | 6005 days | 0% |
| Chris22 | 9/10 | 6035 days | 0% |
| Andrew Doutch | 9/10 | 6188 days | 0% |
| nina | 10/10 | 6188 days | 0% |
| agc | 10/10 | 6188 days | 0% |
| Malcolm Henham | 10/10 | 6308 days | 0% |
| Ann McGrath | 10/10 | 6674 days | 0% |
| harry425 | 10/10 | 7070 days | 0% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Kia Ora Campers experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-5.08% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 87 days. The Kia Ora Campers experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Kia Ora Campers experience has been adjusted for 144 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 141 | -2.04% |
| 142 | -2.05% |
| 143 | -2.07% |
| 144 | -2.08% |
| 145 | -2.10% |
| 146 | -2.11% |
| 147 | -2.12% |
| … | … |
Balancing Adjustment
0.79% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
92%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.