Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Kia Ora Campers.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Kia Ora Campers
Valid Reviews
164 Valid Reviews
The Kia Ora Campers experience has a total of 169 reviews. There are 164 valid reviews that are included when calculating the ranking score and 5 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 164 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 92 |
|
56% |
| 9/10 | 54 |
|
33% |
| 8/10 | 9 |
|
5% |
| 7/10 | 2 |
|
1% |
| 6/10 | 3 |
|
2% |
| 5/10 | 0 |
|
0% |
| 4/10 | 3 |
|
2% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
1% |
92.87% Average
The raw data average (mean) for all the Kia Ora Campers valid reviews is 92.87% and is based on 164 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
6 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 164 valid reviews, the experience has 6 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 6 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 1 |
|
17% |
| 9/10 | 2 |
|
33% |
| 8/10 | 2 |
|
33% |
| 7/10 | 1 |
|
17% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
85.00% Average
The raw data average (mean) for all the Kia Ora Campers face-to-face reviews is 85.00% and is based on 6 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
96.45%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Traci Jo Barrett | 10/10 | 110 days | 100% |
| Patty Connor | 10/10 | 294 days | 96% |
| Cor and Jacqueline, The Netherlands | 10/10 | 322 days | 95% |
| Carole Garman | 10/10 | 322 days | 95% |
| Patrick Auvergne | 9/10 | 659 days | 75% |
| Cor en Jacqueline, The Netherlands | 10/10 | 688 days | 73% |
| Ernst en Rensje | 10/10 | 780 days | 66% |
| Kevin Walsh | 9/10 | 780 days | 65% |
| Robin | 9/10 | 811 days | 62% |
| Jane and Rachel | 10/10 | 994 days | 45% |
| Peter and Annemarie | 10/10 | 1025 days | 42% |
| Kelsey Fisher | 10/10 | 1025 days | 42% |
| Peter and Regina Schmidt | 10/10 | 1053 days | 39% |
| Neil Calvert | 10/10 | 1206 days | 27% |
| allan Chaney | 10/10 | 1694 days | 6% |
| Maree Witten | 10/10 | 1755 days | 5% |
| Allan Harkness | 9/10 | 1783 days | 5% |
| Anna Ferguson | 10/10 | 1998 days | 5% |
| Alan Donald | 9/10 | 2120 days | 4% |
| Peter Bücker | 10/10 | 2120 days | 4% |
| julie durfy | 10/10 | 2120 days | 4% |
| Vicki Higgins | 10/10 | 2120 days | 4% |
| A. Anonymous | 4/10 | 2120 days | 3% |
| Nicole Wake | 10/10 | 2149 days | 4% |
| Joao Granja | 10/10 | 2149 days | 4% |
| Hazel Jenkins | 9/10 | 2149 days | 4% |
| Saar , Netherlands. | 10/10 | 2149 days | 4% |
| Georg Beyschlag | 10/10 | 2180 days | 4% |
| Axel Personne | 10/10 | 2180 days | 4% |
| Deborah Ludwig | 10/10 | 2180 days | 4% |
| Ben | 10/10 | 2180 days | 4% |
| Samantha Lam | 9/10 | 2211 days | 4% |
| Lucas Malina | 10/10 | 2211 days | 4% |
| Henry Schenker | 9/10 | 2211 days | 4% |
| GILLES NORMAND | 10/10 | 2211 days | 4% |
| Mickaël Loichon | 10/10 | 2211 days | 4% |
| Neil McAdie | 10/10 | 2211 days | 4% |
| Miguel Lopez | 10/10 | 2241 days | 4% |
| Claudia Ashton | 10/10 | 2241 days | 4% |
| Julie P | 10/10 | 2241 days | 4% |
| larry fisher | 9/10 | 2272 days | 4% |
| John Mette | 10/10 | 2425 days | 4% |
| Brendan McAleer | 8/10 | 2455 days | 4% |
| Jean Marc CHABOUD | 4/10 | 2486 days | 2% |
| K Michele Austin | 10/10 | 2486 days | 4% |
| Ken Grant | 8/10 | 2486 days | 3% |
| Meng Ng | 9/10 | 2486 days | 4% |
| John Appling | 9/10 | 2486 days | 4% |
| Isabelle & Bruno - France | 10/10 | 2486 days | 4% |
| Michael Ritchie | 10/10 | 2514 days | 3% |
| Marguerite Pierron | 9/10 | 2514 days | 3% |
| Eva Summermatter | 9/10 | 2514 days | 3% |
| Keith Bath | 9/10 | 2514 days | 3% |
| Janice Friesen | 10/10 | 2514 days | 3% |
| GARY Zweck | 9/10 | 2545 days | 3% |
| Gerd Hauschild | 10/10 | 2545 days | 3% |
| Stuart WILKINS | 9/10 | 2545 days | 3% |
| Barbara | 10/10 | 2545 days | 3% |
| Lee Middleton | 10/10 | 2576 days | 3% |
| DAVID PASSY | 9/10 | 2576 days | 3% |
| Diane Ferry | 9/10 | 2576 days | 3% |
| Muhd Yusof | 10/10 | 2576 days | 3% |
| lori tyler | 10/10 | 2576 days | 3% |
| Andrea Aloisi | 6/10 | 2576 days | 3% |
| David Taus | 9/10 | 2576 days | 3% |
| Ralph | 10/10 | 2576 days | 3% |
| Oliver | 10/10 | 2576 days | 3% |
| Tim Daborn | 10/10 | 2606 days | 3% |
| Andrea Bradshaw | 8/10 | 2606 days | 3% |
| Martin Greenwood | 9/10 | 2606 days | 3% |
| Anders Knutsson | 1/10 | 2667 days | 1% |
| Suzan Freeman | 9/10 | 2820 days | 3% |
| Robyn Rawson | 10/10 | 2820 days | 3% |
| Blair & Jacqui Martin | 9/10 | 2820 days | 3% |
| Audrey Simon | 9/10 | 2820 days | 3% |
| Christopher Bates | 10/10 | 2820 days | 3% |
| Lance Pearce | 10/10 | 2851 days | 3% |
| Gill Kenna | 9/10 | 2851 days | 3% |
| Tess Carrad | 9/10 | 2851 days | 3% |
| Josh Meyrick | 10/10 | 2851 days | 3% |
| angie Vickers | 9/10 | 2879 days | 3% |
| Denise Harja | 10/10 | 2879 days | 3% |
| Leonie Selk | 10/10 | 2879 days | 3% |
| Bodo Hesse | 10/10 | 2879 days | 3% |
| Dr Valerie Wall | 4/10 | 2879 days | 2% |
| Lyn Coleman | 10/10 | 2879 days | 3% |
| Simon Rickets | 10/10 | 2910 days | 3% |
| Helena Souckova | 10/10 | 2910 days | 3% |
| Chloe Nicholas | 8/10 | 2910 days | 3% |
| George Donkin | 10/10 | 2910 days | 3% |
| Eva Nittegaard | 9/10 | 2910 days | 3% |
| Dorothy and Graham Glen | 8/10 | 2968 days | 1% |
| Thomas Sator | 10/10 | 2971 days | 3% |
| Kevin Taylor | 10/10 | 2971 days | 3% |
| Nick Beer | 9/10 | 2971 days | 3% |
| terri stevens | 9/10 | 2971 days | 3% |
| Marçal Cot | 9/10 | 2971 days | 3% |
| Christopher Holmes | 10/10 | 2971 days | 3% |
| Allain Riepema | 10/10 | 2984 days | 1% |
| Hubert Toh | 10/10 | 3032 days | 2% |
| Kim Pinkerton | 6/10 | 3216 days | 2% |
| Henry Carstens | 7/10 | 3216 days | 2% |
| Tim Doskoch | 6/10 | 3216 days | 2% |
| Laurence Edwards | 8/10 | 3244 days | 2% |
| Nikolaj Lambertsen | 9/10 | 3244 days | 2% |
| richard genovese | 9/10 | 3244 days | 2% |
| Martina Rahlff | 9/10 | 3244 days | 2% |
| Kok Seong Wong | 9/10 | 3275 days | 2% |
| Kim Morhaus | 9/10 | 3275 days | 2% |
| Geoff Bardsley | 10/10 | 3275 days | 2% |
| Chris Britton | 10/10 | 3275 days | 2% |
| Camille Dow Baker | 9/10 | 3275 days | 2% |
| Tracy Houston | 10/10 | 3275 days | 2% |
| morgane delicourt | 10/10 | 3306 days | 2% |
| Davide Andriola | 10/10 | 3306 days | 2% |
| Raphael | 10/10 | 3306 days | 2% |
| Evelyn Rloeh | 9/10 | 3318 days | 1% |
| Ginetta Matthews | 8/10 | 3336 days | 2% |
| Ben Awcock | 10/10 | 3336 days | 2% |
| Michael Amos | 9/10 | 3336 days | 2% |
| Tony Waters | 10/10 | 3397 days | 2% |
| Nathan Taylor | 10/10 | 3459 days | 2% |
| Paul and Astrid | 7/10 | 3593 days | 1% |
| Julia Ebneter | 8/10 | 3633 days | 1% |
| Myrthe van Burink | 10/10 | 3641 days | 1% |
| Johannes Leistner | 10/10 | 3641 days | 1% |
| Lynne Martin | 9/10 | 3672 days | 1% |
| JMC | 9/10 | 3672 days | 1% |
| Cindy Renea | 10/10 | 4281 days | 0% |
| Tony Williamson | 10/10 | 4432 days | 1% |
| Don Sutherland | 9/10 | 4442 days | 0% |
| L+B | 9/10 | 4646 days | 1% |
| kmgirard | 10/10 | 4677 days | 1% |
| Jon satchwell | 10/10 | 4677 days | 1% |
| Marymac | 9/10 | 4705 days | 1% |
| chris malkin | 9/10 | 4705 days | 1% |
| JP Kearney | 10/10 | 4767 days | 1% |
| jennyjay | 9/10 | 4797 days | 1% |
| Maverick | 10/10 | 5011 days | 1% |
| Henning_Lizette | 9/10 | 5011 days | 1% |
| Sandra | 10/10 | 5011 days | 1% |
| Lara_C | 9/10 | 5011 days | 1% |
| djandjcmccallum | 9/10 | 5071 days | 1% |
| simonl2m | 8/10 | 5102 days | 1% |
| janejeff | 10/10 | 5102 days | 1% |
| piersa | 9/10 | 5133 days | 1% |
| debnphil | 10/10 | 5194 days | 1% |
| honeymoon1 | 10/10 | 5194 days | 1% |
| oherreravaras | 10/10 | 5224 days | 1% |
| kiwitravellers | 10/10 | 5224 days | 1% |
| El Duderino | 9/10 | 5224 days | 1% |
| Smyth | 9/10 | 5408 days | 1% |
| Shan104 | 9/10 | 5467 days | 1% |
| gazbow | 10/10 | 5559 days | 1% |
| PZ72 | 10/10 | 5773 days | 1% |
| Stephen Fletcher | 10/10 | 5863 days | 1% |
| scully | 10/10 | 5863 days | 1% |
| Chris22 | 9/10 | 5893 days | 1% |
| Andrew Doutch | 9/10 | 6046 days | 1% |
| nina | 10/10 | 6046 days | 1% |
| agc | 10/10 | 6046 days | 1% |
| Malcolm Henham | 10/10 | 6166 days | 1% |
| Ann McGrath | 10/10 | 6532 days | 1% |
| harry425 | 10/10 | 6928 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Kia Ora Campers experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-5.06% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 41 days. The Kia Ora Campers experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Kia Ora Campers experience has been adjusted for 102 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 99 | -2.00% |
| 100 | -2.02% |
| 101 | -2.04% |
| 102 | -2.06% |
| 103 | -2.08% |
| 104 | -2.10% |
| 105 | -2.12% |
| … | … |
Balancing Adjustment
0.82% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
92%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.