Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Kia Ora Campers.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Kia Ora Campers
Valid Reviews
160 Valid Reviews
The Kia Ora Campers experience has a total of 164 reviews. There are 160 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 160 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 88 |
|
55% |
| 9/10 | 54 |
|
34% |
| 8/10 | 9 |
|
6% |
| 7/10 | 2 |
|
1% |
| 6/10 | 3 |
|
2% |
| 5/10 | 0 |
|
0% |
| 4/10 | 3 |
|
2% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
1% |
92.69% Average
The raw data average (mean) for all the Kia Ora Campers valid reviews is 92.69% and is based on 160 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
6 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 160 valid reviews, the experience has 6 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 6 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 1 |
|
17% |
| 9/10 | 2 |
|
33% |
| 8/10 | 2 |
|
33% |
| 7/10 | 1 |
|
17% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
85.00% Average
The raw data average (mean) for all the Kia Ora Campers face-to-face reviews is 85.00% and is based on 6 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
95.43%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Patrick Auvergne | 9/10 | 318 days | 100% |
| Cor en Jacqueline, The Netherlands | 10/10 | 347 days | 100% |
| Ernst en Rensje | 10/10 | 439 days | 95% |
| Kevin Walsh | 9/10 | 439 days | 94% |
| Robin | 9/10 | 470 days | 93% |
| Jane and Rachel | 10/10 | 653 days | 81% |
| Peter and Annemarie | 10/10 | 684 days | 79% |
| Kelsey Fisher | 10/10 | 684 days | 79% |
| Peter and Regina Schmidt | 10/10 | 712 days | 76% |
| Neil Calvert | 10/10 | 865 days | 61% |
| allan Chaney | 10/10 | 1353 days | 19% |
| Maree Witten | 10/10 | 1414 days | 16% |
| Allan Harkness | 9/10 | 1442 days | 14% |
| Anna Ferguson | 10/10 | 1657 days | 7% |
| Alan Donald | 9/10 | 1779 days | 5% |
| Peter Bücker | 10/10 | 1779 days | 5% |
| julie durfy | 10/10 | 1779 days | 5% |
| Vicki Higgins | 10/10 | 1779 days | 5% |
| A. Anonymous | 4/10 | 1779 days | 4% |
| Nicole Wake | 10/10 | 1808 days | 5% |
| Joao Granja | 10/10 | 1808 days | 5% |
| Hazel Jenkins | 9/10 | 1808 days | 5% |
| Saar , Netherlands. | 10/10 | 1808 days | 5% |
| Georg Beyschlag | 10/10 | 1839 days | 5% |
| Axel Personne | 10/10 | 1839 days | 5% |
| Deborah Ludwig | 10/10 | 1839 days | 5% |
| Ben | 10/10 | 1839 days | 5% |
| Samantha Lam | 9/10 | 1870 days | 5% |
| Lucas Malina | 10/10 | 1870 days | 5% |
| Henry Schenker | 9/10 | 1870 days | 5% |
| GILLES NORMAND | 10/10 | 1870 days | 5% |
| Mickaël Loichon | 10/10 | 1870 days | 5% |
| Neil McAdie | 10/10 | 1870 days | 5% |
| Miguel Lopez | 10/10 | 1900 days | 5% |
| Claudia Ashton | 10/10 | 1900 days | 5% |
| Julie P | 10/10 | 1900 days | 5% |
| larry fisher | 9/10 | 1931 days | 5% |
| John Mette | 10/10 | 2084 days | 5% |
| Brendan McAleer | 8/10 | 2114 days | 5% |
| Jean Marc CHABOUD | 4/10 | 2145 days | 3% |
| K Michele Austin | 10/10 | 2145 days | 5% |
| Ken Grant | 8/10 | 2145 days | 5% |
| Meng Ng | 9/10 | 2145 days | 5% |
| John Appling | 9/10 | 2145 days | 5% |
| Isabelle & Bruno - France | 10/10 | 2145 days | 5% |
| Michael Ritchie | 10/10 | 2173 days | 5% |
| Marguerite Pierron | 9/10 | 2173 days | 5% |
| Eva Summermatter | 9/10 | 2173 days | 5% |
| Keith Bath | 9/10 | 2173 days | 5% |
| Janice Friesen | 10/10 | 2173 days | 5% |
| GARY Zweck | 9/10 | 2204 days | 4% |
| Gerd Hauschild | 10/10 | 2204 days | 5% |
| Stuart WILKINS | 9/10 | 2204 days | 4% |
| Barbara | 10/10 | 2204 days | 5% |
| Lee Middleton | 10/10 | 2235 days | 4% |
| DAVID PASSY | 9/10 | 2235 days | 4% |
| Diane Ferry | 9/10 | 2235 days | 4% |
| Muhd Yusof | 10/10 | 2235 days | 4% |
| lori tyler | 10/10 | 2235 days | 4% |
| Andrea Aloisi | 6/10 | 2235 days | 4% |
| David Taus | 9/10 | 2235 days | 4% |
| Ralph | 10/10 | 2235 days | 4% |
| Oliver | 10/10 | 2235 days | 4% |
| Tim Daborn | 10/10 | 2265 days | 4% |
| Andrea Bradshaw | 8/10 | 2265 days | 4% |
| Martin Greenwood | 9/10 | 2265 days | 4% |
| Anders Knutsson | 1/10 | 2326 days | 2% |
| Suzan Freeman | 9/10 | 2479 days | 4% |
| Robyn Rawson | 10/10 | 2479 days | 4% |
| Blair & Jacqui Martin | 9/10 | 2479 days | 4% |
| Audrey Simon | 9/10 | 2479 days | 4% |
| Christopher Bates | 10/10 | 2479 days | 4% |
| Lance Pearce | 10/10 | 2510 days | 4% |
| Gill Kenna | 9/10 | 2510 days | 4% |
| Tess Carrad | 9/10 | 2510 days | 4% |
| Josh Meyrick | 10/10 | 2510 days | 4% |
| angie Vickers | 9/10 | 2538 days | 4% |
| Denise Harja | 10/10 | 2538 days | 4% |
| Leonie Selk | 10/10 | 2538 days | 4% |
| Bodo Hesse | 10/10 | 2538 days | 4% |
| Dr Valerie Wall | 4/10 | 2538 days | 2% |
| Lyn Coleman | 10/10 | 2538 days | 4% |
| Simon Rickets | 10/10 | 2569 days | 4% |
| Helena Souckova | 10/10 | 2569 days | 4% |
| Chloe Nicholas | 8/10 | 2569 days | 4% |
| George Donkin | 10/10 | 2569 days | 4% |
| Eva Nittegaard | 9/10 | 2569 days | 4% |
| Dorothy and Graham Glen | 8/10 | 2627 days | 2% |
| Thomas Sator | 10/10 | 2630 days | 4% |
| Kevin Taylor | 10/10 | 2630 days | 4% |
| Nick Beer | 9/10 | 2630 days | 4% |
| terri stevens | 9/10 | 2630 days | 4% |
| Marçal Cot | 9/10 | 2630 days | 4% |
| Christopher Holmes | 10/10 | 2630 days | 4% |
| Allain Riepema | 10/10 | 2643 days | 2% |
| Hubert Toh | 10/10 | 2691 days | 4% |
| Kim Pinkerton | 6/10 | 2875 days | 3% |
| Henry Carstens | 7/10 | 2875 days | 3% |
| Tim Doskoch | 6/10 | 2875 days | 3% |
| Laurence Edwards | 8/10 | 2903 days | 3% |
| Nikolaj Lambertsen | 9/10 | 2903 days | 3% |
| richard genovese | 9/10 | 2903 days | 3% |
| Martina Rahlff | 9/10 | 2903 days | 3% |
| Kok Seong Wong | 9/10 | 2934 days | 3% |
| Kim Morhaus | 9/10 | 2934 days | 3% |
| Geoff Bardsley | 10/10 | 2934 days | 3% |
| Chris Britton | 10/10 | 2934 days | 3% |
| Camille Dow Baker | 9/10 | 2934 days | 3% |
| Tracy Houston | 10/10 | 2934 days | 3% |
| morgane delicourt | 10/10 | 2965 days | 3% |
| Davide Andriola | 10/10 | 2965 days | 3% |
| Raphael | 10/10 | 2965 days | 3% |
| Evelyn Rloeh | 9/10 | 2977 days | 2% |
| Ginetta Matthews | 8/10 | 2995 days | 3% |
| Ben Awcock | 10/10 | 2995 days | 3% |
| Michael Amos | 9/10 | 2995 days | 3% |
| Tony Waters | 10/10 | 3056 days | 3% |
| Nathan Taylor | 10/10 | 3118 days | 3% |
| Paul and Astrid | 7/10 | 3252 days | 1% |
| Julia Ebneter | 8/10 | 3292 days | 1% |
| Myrthe van Burink | 10/10 | 3300 days | 2% |
| Johannes Leistner | 10/10 | 3300 days | 2% |
| Lynne Martin | 9/10 | 3331 days | 2% |
| JMC | 9/10 | 3331 days | 2% |
| Cindy Renea | 10/10 | 3940 days | 1% |
| Tony Williamson | 10/10 | 4091 days | 1% |
| Don Sutherland | 9/10 | 4101 days | 0% |
| L+B | 9/10 | 4305 days | 0% |
| kmgirard | 10/10 | 4336 days | 0% |
| Jon satchwell | 10/10 | 4336 days | 0% |
| Marymac | 9/10 | 4364 days | 0% |
| chris malkin | 9/10 | 4364 days | 0% |
| JP Kearney | 10/10 | 4426 days | 1% |
| jennyjay | 9/10 | 4456 days | 1% |
| Maverick | 10/10 | 4670 days | 1% |
| Henning_Lizette | 9/10 | 4670 days | 1% |
| Sandra | 10/10 | 4670 days | 1% |
| Lara_C | 9/10 | 4670 days | 1% |
| djandjcmccallum | 9/10 | 4730 days | 1% |
| simonl2m | 8/10 | 4761 days | 1% |
| janejeff | 10/10 | 4761 days | 1% |
| piersa | 9/10 | 4792 days | 1% |
| debnphil | 10/10 | 4853 days | 1% |
| honeymoon1 | 10/10 | 4853 days | 1% |
| oherreravaras | 10/10 | 4883 days | 1% |
| kiwitravellers | 10/10 | 4883 days | 1% |
| El Duderino | 9/10 | 4883 days | 1% |
| Smyth | 9/10 | 5067 days | 1% |
| Shan104 | 9/10 | 5126 days | 1% |
| gazbow | 10/10 | 5218 days | 1% |
| PZ72 | 10/10 | 5432 days | 1% |
| Stephen Fletcher | 10/10 | 5522 days | 1% |
| scully | 10/10 | 5522 days | 1% |
| Chris22 | 9/10 | 5552 days | 1% |
| Andrew Doutch | 9/10 | 5705 days | 1% |
| nina | 10/10 | 5705 days | 1% |
| agc | 10/10 | 5705 days | 1% |
| Malcolm Henham | 10/10 | 5825 days | 1% |
| Ann McGrath | 10/10 | 6191 days | 1% |
| harry425 | 10/10 | 6587 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Kia Ora Campers experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.36% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 45 days. The Kia Ora Campers experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Kia Ora Campers experience has been adjusted for 67 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 64 | -1.30% |
| 65 | -1.32% |
| 66 | -1.34% |
| 67 | -1.36% |
| 68 | -1.38% |
| 69 | -1.40% |
| 70 | -1.42% |
| … | … |
Balancing Adjustment
0.86% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
92%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.