G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Kia Ora Campers.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Kia Ora Campers
Valid Reviews
166 Valid Reviews
The Kia Ora Campers experience has a total of 169 reviews. There are 166 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 166 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 94 |
|
57% |
| 9/10 | 54 |
|
33% |
| 8/10 | 9 |
|
5% |
| 7/10 | 2 |
|
1% |
| 6/10 | 3 |
|
2% |
| 5/10 | 0 |
|
0% |
| 4/10 | 3 |
|
2% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
1% |
92.95% Average
The raw data average (mean) for all the Kia Ora Campers valid reviews is 92.95% and is based on 166 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
6 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 166 valid reviews, the experience has 6 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 6 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 1 |
|
17% |
| 9/10 | 2 |
|
33% |
| 8/10 | 2 |
|
33% |
| 7/10 | 1 |
|
17% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
85.00% Average
The raw data average (mean) for all the Kia Ora Campers face-to-face reviews is 85.00% and is based on 6 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
97.04%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Peter Gardner | 10/10 | 146 days | 100% |
| Johan en Inge van de Breevaart | 10/10 | 267 days | 97% |
| Traci Jo Barrett | 10/10 | 358 days | 94% |
| Patty Connor | 10/10 | 542 days | 84% |
| Cor and Jacqueline, The Netherlands | 10/10 | 570 days | 82% |
| Carole Garman | 10/10 | 570 days | 82% |
| Patrick Auvergne | 9/10 | 907 days | 53% |
| Cor en Jacqueline, The Netherlands | 10/10 | 936 days | 50% |
| Ernst en Rensje | 10/10 | 1028 days | 41% |
| Kevin Walsh | 9/10 | 1028 days | 41% |
| Robin | 9/10 | 1059 days | 38% |
| Jane and Rachel | 10/10 | 1242 days | 24% |
| Peter and Annemarie | 10/10 | 1273 days | 22% |
| Kelsey Fisher | 10/10 | 1273 days | 22% |
| Peter and Regina Schmidt | 10/10 | 1301 days | 20% |
| Neil Calvert | 10/10 | 1454 days | 12% |
| allan Chaney | 10/10 | 1941 days | 4% |
| Maree Witten | 10/10 | 2002 days | 4% |
| Allan Harkness | 9/10 | 2030 days | 4% |
| Anna Ferguson | 10/10 | 2245 days | 3% |
| Alan Donald | 9/10 | 2367 days | 3% |
| Peter Bücker | 10/10 | 2367 days | 3% |
| julie durfy | 10/10 | 2367 days | 3% |
| Vicki Higgins | 10/10 | 2368 days | 3% |
| A. Anonymous | 4/10 | 2368 days | 2% |
| Nicole Wake | 10/10 | 2396 days | 3% |
| Joao Granja | 10/10 | 2397 days | 3% |
| Hazel Jenkins | 9/10 | 2397 days | 3% |
| Saar , Netherlands. | 10/10 | 2397 days | 3% |
| Georg Beyschlag | 10/10 | 2427 days | 3% |
| Axel Personne | 10/10 | 2427 days | 3% |
| Deborah Ludwig | 10/10 | 2427 days | 3% |
| Ben | 10/10 | 2428 days | 3% |
| Samantha Lam | 9/10 | 2458 days | 3% |
| Lucas Malina | 10/10 | 2458 days | 3% |
| Henry Schenker | 9/10 | 2458 days | 3% |
| GILLES NORMAND | 10/10 | 2458 days | 3% |
| Mickaël Loichon | 10/10 | 2459 days | 3% |
| Neil McAdie | 10/10 | 2459 days | 3% |
| Miguel Lopez | 10/10 | 2488 days | 3% |
| Claudia Ashton | 10/10 | 2488 days | 3% |
| Julie P | 10/10 | 2489 days | 3% |
| larry fisher | 9/10 | 2520 days | 3% |
| John Mette | 10/10 | 2672 days | 3% |
| Brendan McAleer | 8/10 | 2702 days | 2% |
| Jean Marc CHABOUD | 4/10 | 2733 days | 1% |
| K Michele Austin | 10/10 | 2733 days | 2% |
| Ken Grant | 8/10 | 2733 days | 2% |
| Meng Ng | 9/10 | 2733 days | 2% |
| John Appling | 9/10 | 2733 days | 2% |
| Isabelle & Bruno - France | 10/10 | 2734 days | 2% |
| Michael Ritchie | 10/10 | 2761 days | 2% |
| Marguerite Pierron | 9/10 | 2761 days | 2% |
| Eva Summermatter | 9/10 | 2761 days | 2% |
| Keith Bath | 9/10 | 2762 days | 2% |
| Janice Friesen | 10/10 | 2762 days | 2% |
| GARY Zweck | 9/10 | 2792 days | 2% |
| Gerd Hauschild | 10/10 | 2793 days | 2% |
| Stuart WILKINS | 9/10 | 2793 days | 2% |
| Barbara | 10/10 | 2793 days | 2% |
| Lee Middleton | 10/10 | 2823 days | 2% |
| DAVID PASSY | 9/10 | 2823 days | 2% |
| Diane Ferry | 9/10 | 2823 days | 2% |
| Muhd Yusof | 10/10 | 2823 days | 2% |
| lori tyler | 10/10 | 2823 days | 2% |
| Andrea Aloisi | 6/10 | 2823 days | 2% |
| David Taus | 9/10 | 2823 days | 2% |
| Ralph | 10/10 | 2824 days | 2% |
| Oliver | 10/10 | 2824 days | 2% |
| Tim Daborn | 10/10 | 2853 days | 2% |
| Andrea Bradshaw | 8/10 | 2853 days | 2% |
| Martin Greenwood | 9/10 | 2854 days | 2% |
| Anders Knutsson | 1/10 | 2914 days | 0% |
| Suzan Freeman | 9/10 | 3067 days | 2% |
| Robyn Rawson | 10/10 | 3067 days | 2% |
| Blair & Jacqui Martin | 9/10 | 3067 days | 2% |
| Audrey Simon | 9/10 | 3067 days | 2% |
| Christopher Bates | 10/10 | 3068 days | 2% |
| Lance Pearce | 10/10 | 3098 days | 2% |
| Gill Kenna | 9/10 | 3098 days | 2% |
| Tess Carrad | 9/10 | 3098 days | 2% |
| Josh Meyrick | 10/10 | 3099 days | 2% |
| angie Vickers | 9/10 | 3126 days | 2% |
| Denise Harja | 10/10 | 3126 days | 2% |
| Leonie Selk | 10/10 | 3126 days | 2% |
| Bodo Hesse | 10/10 | 3126 days | 2% |
| Dr Valerie Wall | 4/10 | 3127 days | 1% |
| Lyn Coleman | 10/10 | 3127 days | 2% |
| Simon Rickets | 10/10 | 3157 days | 2% |
| Helena Souckova | 10/10 | 3157 days | 2% |
| Chloe Nicholas | 8/10 | 3157 days | 1% |
| George Donkin | 10/10 | 3157 days | 2% |
| Eva Nittegaard | 9/10 | 3157 days | 2% |
| Dorothy and Graham Glen | 8/10 | 3216 days | 0% |
| Thomas Sator | 10/10 | 3218 days | 1% |
| Kevin Taylor | 10/10 | 3218 days | 1% |
| Nick Beer | 9/10 | 3218 days | 1% |
| terri stevens | 9/10 | 3218 days | 1% |
| Marçal Cot | 9/10 | 3218 days | 1% |
| Christopher Holmes | 10/10 | 3218 days | 1% |
| Allain Riepema | 10/10 | 3232 days | 0% |
| Hubert Toh | 10/10 | 3280 days | 1% |
| Kim Pinkerton | 6/10 | 3463 days | 1% |
| Henry Carstens | 7/10 | 3463 days | 1% |
| Tim Doskoch | 6/10 | 3463 days | 1% |
| Laurence Edwards | 8/10 | 3491 days | 1% |
| Nikolaj Lambertsen | 9/10 | 3491 days | 1% |
| richard genovese | 9/10 | 3491 days | 1% |
| Martina Rahlff | 9/10 | 3491 days | 1% |
| Kok Seong Wong | 9/10 | 3522 days | 1% |
| Kim Morhaus | 9/10 | 3522 days | 1% |
| Geoff Bardsley | 10/10 | 3522 days | 1% |
| Chris Britton | 10/10 | 3522 days | 1% |
| Camille Dow Baker | 9/10 | 3522 days | 1% |
| Tracy Houston | 10/10 | 3522 days | 1% |
| morgane delicourt | 10/10 | 3553 days | 1% |
| Davide Andriola | 10/10 | 3553 days | 1% |
| Raphael | 10/10 | 3553 days | 1% |
| Evelyn Rloeh | 9/10 | 3566 days | 0% |
| Ginetta Matthews | 8/10 | 3583 days | 1% |
| Ben Awcock | 10/10 | 3583 days | 1% |
| Michael Amos | 9/10 | 3583 days | 1% |
| Tony Waters | 10/10 | 3644 days | 1% |
| Nathan Taylor | 10/10 | 3706 days | 0% |
| Paul and Astrid | 7/10 | 3841 days | 0% |
| Julia Ebneter | 8/10 | 3881 days | 0% |
| Myrthe van Burink | 10/10 | 3888 days | 0% |
| Johannes Leistner | 10/10 | 3888 days | 0% |
| Lynne Martin | 9/10 | 3919 days | 0% |
| JMC | 9/10 | 3920 days | 0% |
| Cindy Renea | 10/10 | 4529 days | 0% |
| Tony Williamson | 10/10 | 4680 days | 0% |
| Don Sutherland | 9/10 | 4690 days | 0% |
| L+B | 9/10 | 4894 days | 0% |
| kmgirard | 10/10 | 4925 days | 0% |
| Jon satchwell | 10/10 | 4925 days | 0% |
| Marymac | 9/10 | 4953 days | 0% |
| chris malkin | 9/10 | 4953 days | 0% |
| JP Kearney | 10/10 | 5015 days | 0% |
| jennyjay | 9/10 | 5045 days | 0% |
| Maverick | 10/10 | 5259 days | 0% |
| Henning_Lizette | 9/10 | 5259 days | 0% |
| Sandra | 10/10 | 5259 days | 0% |
| Lara_C | 9/10 | 5259 days | 0% |
| djandjcmccallum | 9/10 | 5319 days | 0% |
| simonl2m | 8/10 | 5350 days | 0% |
| janejeff | 10/10 | 5350 days | 0% |
| piersa | 9/10 | 5381 days | 0% |
| debnphil | 10/10 | 5442 days | 0% |
| honeymoon1 | 10/10 | 5442 days | 0% |
| oherreravaras | 10/10 | 5472 days | 0% |
| kiwitravellers | 10/10 | 5472 days | 0% |
| El Duderino | 9/10 | 5472 days | 0% |
| Smyth | 9/10 | 5656 days | 0% |
| Shan104 | 9/10 | 5715 days | 0% |
| gazbow | 10/10 | 5807 days | 0% |
| PZ72 | 10/10 | 6021 days | 0% |
| Stephen Fletcher | 10/10 | 6111 days | 0% |
| scully | 10/10 | 6111 days | 0% |
| Chris22 | 9/10 | 6141 days | 0% |
| Andrew Doutch | 9/10 | 6294 days | 0% |
| nina | 10/10 | 6294 days | 0% |
| agc | 10/10 | 6294 days | 0% |
| Malcolm Henham | 10/10 | 6414 days | 0% |
| Ann McGrath | 10/10 | 6780 days | 0% |
| harry425 | 10/10 | 7176 days | 0% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Kia Ora Campers experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.82% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 103 days. The Kia Ora Campers experience has 1 recent ranking. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Kia Ora Campers experience has been adjusted for 97 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 94 | -1.16% |
| 95 | -1.17% |
| 96 | -1.19% |
| 97 | -1.20% |
| 98 | -1.21% |
| 99 | -1.22% |
| 100 | -1.24% |
| … | … |
Balancing Adjustment
0.61% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
93%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.