Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Kia Ora Campers.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Kia Ora Campers
Valid Reviews
165 Valid Reviews
The Kia Ora Campers experience has a total of 168 reviews. There are 165 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 165 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 93 |
|
56% |
| 9/10 | 54 |
|
33% |
| 8/10 | 9 |
|
5% |
| 7/10 | 2 |
|
1% |
| 6/10 | 3 |
|
2% |
| 5/10 | 0 |
|
0% |
| 4/10 | 3 |
|
2% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
1% |
92.91% Average
The raw data average (mean) for all the Kia Ora Campers valid reviews is 92.91% and is based on 165 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
6 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 165 valid reviews, the experience has 6 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 6 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 1 |
|
17% |
| 9/10 | 2 |
|
33% |
| 8/10 | 2 |
|
33% |
| 7/10 | 1 |
|
17% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
85.00% Average
The raw data average (mean) for all the Kia Ora Campers face-to-face reviews is 85.00% and is based on 6 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
96.73%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Johan en Inge van de Breevaart | 10/10 | 140 days | 100% |
| Traci Jo Barrett | 10/10 | 231 days | 98% |
| Patty Connor | 10/10 | 415 days | 91% |
| Cor and Jacqueline, The Netherlands | 10/10 | 443 days | 90% |
| Carole Garman | 10/10 | 443 days | 90% |
| Patrick Auvergne | 9/10 | 780 days | 65% |
| Cor en Jacqueline, The Netherlands | 10/10 | 809 days | 63% |
| Ernst en Rensje | 10/10 | 901 days | 54% |
| Kevin Walsh | 9/10 | 901 days | 53% |
| Robin | 9/10 | 932 days | 50% |
| Jane and Rachel | 10/10 | 1115 days | 33% |
| Peter and Annemarie | 10/10 | 1146 days | 31% |
| Kelsey Fisher | 10/10 | 1146 days | 31% |
| Peter and Regina Schmidt | 10/10 | 1174 days | 29% |
| Neil Calvert | 10/10 | 1327 days | 19% |
| allan Chaney | 10/10 | 1814 days | 4% |
| Maree Witten | 10/10 | 1875 days | 4% |
| Allan Harkness | 9/10 | 1903 days | 4% |
| Anna Ferguson | 10/10 | 2118 days | 4% |
| Alan Donald | 9/10 | 2240 days | 3% |
| Peter Bücker | 10/10 | 2240 days | 3% |
| julie durfy | 10/10 | 2240 days | 3% |
| Vicki Higgins | 10/10 | 2241 days | 3% |
| A. Anonymous | 4/10 | 2241 days | 2% |
| Nicole Wake | 10/10 | 2269 days | 3% |
| Joao Granja | 10/10 | 2270 days | 3% |
| Hazel Jenkins | 9/10 | 2270 days | 3% |
| Saar , Netherlands. | 10/10 | 2270 days | 3% |
| Georg Beyschlag | 10/10 | 2300 days | 3% |
| Axel Personne | 10/10 | 2300 days | 3% |
| Deborah Ludwig | 10/10 | 2300 days | 3% |
| Ben | 10/10 | 2301 days | 3% |
| Samantha Lam | 9/10 | 2331 days | 3% |
| Lucas Malina | 10/10 | 2331 days | 3% |
| Henry Schenker | 9/10 | 2331 days | 3% |
| GILLES NORMAND | 10/10 | 2331 days | 3% |
| Mickaël Loichon | 10/10 | 2332 days | 3% |
| Neil McAdie | 10/10 | 2332 days | 3% |
| Miguel Lopez | 10/10 | 2361 days | 3% |
| Claudia Ashton | 10/10 | 2361 days | 3% |
| Julie P | 10/10 | 2362 days | 3% |
| larry fisher | 9/10 | 2393 days | 3% |
| John Mette | 10/10 | 2545 days | 3% |
| Brendan McAleer | 8/10 | 2575 days | 3% |
| Jean Marc CHABOUD | 4/10 | 2606 days | 1% |
| K Michele Austin | 10/10 | 2606 days | 3% |
| Ken Grant | 8/10 | 2606 days | 2% |
| Meng Ng | 9/10 | 2606 days | 3% |
| John Appling | 9/10 | 2606 days | 3% |
| Isabelle & Bruno - France | 10/10 | 2607 days | 3% |
| Michael Ritchie | 10/10 | 2634 days | 2% |
| Marguerite Pierron | 9/10 | 2634 days | 2% |
| Eva Summermatter | 9/10 | 2634 days | 2% |
| Keith Bath | 9/10 | 2635 days | 2% |
| Janice Friesen | 10/10 | 2635 days | 2% |
| GARY Zweck | 9/10 | 2665 days | 2% |
| Gerd Hauschild | 10/10 | 2666 days | 2% |
| Stuart WILKINS | 9/10 | 2666 days | 2% |
| Barbara | 10/10 | 2666 days | 2% |
| Lee Middleton | 10/10 | 2696 days | 2% |
| DAVID PASSY | 9/10 | 2696 days | 2% |
| Diane Ferry | 9/10 | 2696 days | 2% |
| Muhd Yusof | 10/10 | 2696 days | 2% |
| lori tyler | 10/10 | 2696 days | 2% |
| Andrea Aloisi | 6/10 | 2696 days | 2% |
| David Taus | 9/10 | 2696 days | 2% |
| Ralph | 10/10 | 2697 days | 2% |
| Oliver | 10/10 | 2697 days | 2% |
| Tim Daborn | 10/10 | 2726 days | 2% |
| Andrea Bradshaw | 8/10 | 2726 days | 2% |
| Martin Greenwood | 9/10 | 2727 days | 2% |
| Anders Knutsson | 1/10 | 2787 days | 0% |
| Suzan Freeman | 9/10 | 2940 days | 2% |
| Robyn Rawson | 10/10 | 2940 days | 2% |
| Blair & Jacqui Martin | 9/10 | 2940 days | 2% |
| Audrey Simon | 9/10 | 2940 days | 2% |
| Christopher Bates | 10/10 | 2941 days | 2% |
| Lance Pearce | 10/10 | 2971 days | 2% |
| Gill Kenna | 9/10 | 2971 days | 2% |
| Tess Carrad | 9/10 | 2971 days | 2% |
| Josh Meyrick | 10/10 | 2972 days | 2% |
| angie Vickers | 9/10 | 2999 days | 2% |
| Denise Harja | 10/10 | 2999 days | 2% |
| Leonie Selk | 10/10 | 2999 days | 2% |
| Bodo Hesse | 10/10 | 2999 days | 2% |
| Dr Valerie Wall | 4/10 | 3000 days | 1% |
| Lyn Coleman | 10/10 | 3000 days | 2% |
| Simon Rickets | 10/10 | 3030 days | 2% |
| Helena Souckova | 10/10 | 3030 days | 2% |
| Chloe Nicholas | 8/10 | 3030 days | 2% |
| George Donkin | 10/10 | 3030 days | 2% |
| Eva Nittegaard | 9/10 | 3030 days | 2% |
| Dorothy and Graham Glen | 8/10 | 3089 days | 1% |
| Thomas Sator | 10/10 | 3091 days | 2% |
| Kevin Taylor | 10/10 | 3091 days | 2% |
| Nick Beer | 9/10 | 3091 days | 2% |
| terri stevens | 9/10 | 3091 days | 2% |
| Marçal Cot | 9/10 | 3091 days | 2% |
| Christopher Holmes | 10/10 | 3091 days | 2% |
| Allain Riepema | 10/10 | 3105 days | 1% |
| Hubert Toh | 10/10 | 3153 days | 1% |
| Kim Pinkerton | 6/10 | 3336 days | 1% |
| Henry Carstens | 7/10 | 3336 days | 1% |
| Tim Doskoch | 6/10 | 3336 days | 1% |
| Laurence Edwards | 8/10 | 3364 days | 1% |
| Nikolaj Lambertsen | 9/10 | 3364 days | 1% |
| richard genovese | 9/10 | 3364 days | 1% |
| Martina Rahlff | 9/10 | 3364 days | 1% |
| Kok Seong Wong | 9/10 | 3395 days | 1% |
| Kim Morhaus | 9/10 | 3395 days | 1% |
| Geoff Bardsley | 10/10 | 3395 days | 1% |
| Chris Britton | 10/10 | 3395 days | 1% |
| Camille Dow Baker | 9/10 | 3395 days | 1% |
| Tracy Houston | 10/10 | 3395 days | 1% |
| morgane delicourt | 10/10 | 3426 days | 1% |
| Davide Andriola | 10/10 | 3426 days | 1% |
| Raphael | 10/10 | 3426 days | 1% |
| Evelyn Rloeh | 9/10 | 3439 days | 0% |
| Ginetta Matthews | 8/10 | 3456 days | 1% |
| Ben Awcock | 10/10 | 3456 days | 1% |
| Michael Amos | 9/10 | 3456 days | 1% |
| Tony Waters | 10/10 | 3517 days | 1% |
| Nathan Taylor | 10/10 | 3579 days | 1% |
| Paul and Astrid | 7/10 | 3714 days | 0% |
| Julia Ebneter | 8/10 | 3754 days | 0% |
| Myrthe van Burink | 10/10 | 3761 days | 0% |
| Johannes Leistner | 10/10 | 3761 days | 0% |
| Lynne Martin | 9/10 | 3792 days | 0% |
| JMC | 9/10 | 3793 days | 0% |
| Cindy Renea | 10/10 | 4402 days | 0% |
| Tony Williamson | 10/10 | 4553 days | 0% |
| Don Sutherland | 9/10 | 4563 days | 0% |
| L+B | 9/10 | 4767 days | 0% |
| kmgirard | 10/10 | 4798 days | 0% |
| Jon satchwell | 10/10 | 4798 days | 0% |
| Marymac | 9/10 | 4826 days | 0% |
| chris malkin | 9/10 | 4826 days | 0% |
| JP Kearney | 10/10 | 4888 days | 0% |
| jennyjay | 9/10 | 4918 days | 0% |
| Maverick | 10/10 | 5132 days | 0% |
| Henning_Lizette | 9/10 | 5132 days | 0% |
| Sandra | 10/10 | 5132 days | 0% |
| Lara_C | 9/10 | 5132 days | 0% |
| djandjcmccallum | 9/10 | 5192 days | 0% |
| simonl2m | 8/10 | 5223 days | 0% |
| janejeff | 10/10 | 5223 days | 0% |
| piersa | 9/10 | 5254 days | 0% |
| debnphil | 10/10 | 5315 days | 0% |
| honeymoon1 | 10/10 | 5315 days | 0% |
| oherreravaras | 10/10 | 5345 days | 0% |
| kiwitravellers | 10/10 | 5345 days | 0% |
| El Duderino | 9/10 | 5345 days | 0% |
| Smyth | 9/10 | 5529 days | 0% |
| Shan104 | 9/10 | 5588 days | 0% |
| gazbow | 10/10 | 5680 days | 0% |
| PZ72 | 10/10 | 5894 days | 0% |
| Stephen Fletcher | 10/10 | 5984 days | 0% |
| scully | 10/10 | 5984 days | 0% |
| Chris22 | 9/10 | 6014 days | 0% |
| Andrew Doutch | 9/10 | 6167 days | 0% |
| nina | 10/10 | 6167 days | 0% |
| agc | 10/10 | 6167 days | 0% |
| Malcolm Henham | 10/10 | 6287 days | 0% |
| Ann McGrath | 10/10 | 6653 days | 0% |
| harry425 | 10/10 | 7049 days | 0% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Kia Ora Campers experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-5.06% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 69 days. The Kia Ora Campers experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Kia Ora Campers experience has been adjusted for 123 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 120 | -2.01% |
| 121 | -2.03% |
| 122 | -2.05% |
| 123 | -2.06% |
| 124 | -2.08% |
| 125 | -2.10% |
| 126 | -2.12% |
| … | … |
Balancing Adjustment
0.79% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
92%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.