G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Kia Ora Campers.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Kia Ora Campers
Valid Reviews
164 Valid Reviews
The Kia Ora Campers experience has a total of 169 reviews. There are 164 valid reviews that are included when calculating the ranking score and 5 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 164 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 92 |
|
56% |
| 9/10 | 54 |
|
33% |
| 8/10 | 9 |
|
5% |
| 7/10 | 2 |
|
1% |
| 6/10 | 3 |
|
2% |
| 5/10 | 0 |
|
0% |
| 4/10 | 3 |
|
2% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
1% |
92.87% Average
The raw data average (mean) for all the Kia Ora Campers valid reviews is 92.87% and is based on 164 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
6 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 164 valid reviews, the experience has 6 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 6 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 1 |
|
17% |
| 9/10 | 2 |
|
33% |
| 8/10 | 2 |
|
33% |
| 7/10 | 1 |
|
17% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
85.00% Average
The raw data average (mean) for all the Kia Ora Campers face-to-face reviews is 85.00% and is based on 6 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
96.45%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Traci Jo Barrett | 10/10 | 109 days | 100% |
| Patty Connor | 10/10 | 293 days | 96% |
| Cor and Jacqueline, The Netherlands | 10/10 | 321 days | 95% |
| Carole Garman | 10/10 | 321 days | 95% |
| Patrick Auvergne | 9/10 | 658 days | 75% |
| Cor en Jacqueline, The Netherlands | 10/10 | 687 days | 74% |
| Ernst en Rensje | 10/10 | 779 days | 66% |
| Kevin Walsh | 9/10 | 779 days | 65% |
| Robin | 9/10 | 810 days | 62% |
| Jane and Rachel | 10/10 | 993 days | 45% |
| Peter and Annemarie | 10/10 | 1024 days | 42% |
| Kelsey Fisher | 10/10 | 1024 days | 42% |
| Peter and Regina Schmidt | 10/10 | 1052 days | 39% |
| Neil Calvert | 10/10 | 1205 days | 27% |
| allan Chaney | 10/10 | 1693 days | 6% |
| Maree Witten | 10/10 | 1754 days | 5% |
| Allan Harkness | 9/10 | 1782 days | 5% |
| Anna Ferguson | 10/10 | 1997 days | 5% |
| Alan Donald | 9/10 | 2119 days | 4% |
| Peter Bücker | 10/10 | 2119 days | 4% |
| julie durfy | 10/10 | 2119 days | 4% |
| Vicki Higgins | 10/10 | 2119 days | 4% |
| A. Anonymous | 4/10 | 2119 days | 3% |
| Nicole Wake | 10/10 | 2148 days | 4% |
| Joao Granja | 10/10 | 2148 days | 4% |
| Hazel Jenkins | 9/10 | 2148 days | 4% |
| Saar , Netherlands. | 10/10 | 2148 days | 4% |
| Georg Beyschlag | 10/10 | 2179 days | 4% |
| Axel Personne | 10/10 | 2179 days | 4% |
| Deborah Ludwig | 10/10 | 2179 days | 4% |
| Ben | 10/10 | 2179 days | 4% |
| Samantha Lam | 9/10 | 2210 days | 4% |
| Lucas Malina | 10/10 | 2210 days | 4% |
| Henry Schenker | 9/10 | 2210 days | 4% |
| GILLES NORMAND | 10/10 | 2210 days | 4% |
| Mickaël Loichon | 10/10 | 2210 days | 4% |
| Neil McAdie | 10/10 | 2210 days | 4% |
| Miguel Lopez | 10/10 | 2240 days | 4% |
| Claudia Ashton | 10/10 | 2240 days | 4% |
| Julie P | 10/10 | 2240 days | 4% |
| larry fisher | 9/10 | 2271 days | 4% |
| John Mette | 10/10 | 2424 days | 4% |
| Brendan McAleer | 8/10 | 2454 days | 4% |
| Jean Marc CHABOUD | 4/10 | 2485 days | 2% |
| K Michele Austin | 10/10 | 2485 days | 4% |
| Ken Grant | 8/10 | 2485 days | 3% |
| Meng Ng | 9/10 | 2485 days | 4% |
| John Appling | 9/10 | 2485 days | 4% |
| Isabelle & Bruno - France | 10/10 | 2485 days | 4% |
| Michael Ritchie | 10/10 | 2513 days | 3% |
| Marguerite Pierron | 9/10 | 2513 days | 3% |
| Eva Summermatter | 9/10 | 2513 days | 3% |
| Keith Bath | 9/10 | 2513 days | 3% |
| Janice Friesen | 10/10 | 2513 days | 3% |
| GARY Zweck | 9/10 | 2544 days | 3% |
| Gerd Hauschild | 10/10 | 2544 days | 3% |
| Stuart WILKINS | 9/10 | 2544 days | 3% |
| Barbara | 10/10 | 2544 days | 3% |
| Lee Middleton | 10/10 | 2575 days | 3% |
| DAVID PASSY | 9/10 | 2575 days | 3% |
| Diane Ferry | 9/10 | 2575 days | 3% |
| Muhd Yusof | 10/10 | 2575 days | 3% |
| lori tyler | 10/10 | 2575 days | 3% |
| Andrea Aloisi | 6/10 | 2575 days | 3% |
| David Taus | 9/10 | 2575 days | 3% |
| Ralph | 10/10 | 2575 days | 3% |
| Oliver | 10/10 | 2575 days | 3% |
| Tim Daborn | 10/10 | 2605 days | 3% |
| Andrea Bradshaw | 8/10 | 2605 days | 3% |
| Martin Greenwood | 9/10 | 2605 days | 3% |
| Anders Knutsson | 1/10 | 2666 days | 1% |
| Suzan Freeman | 9/10 | 2819 days | 3% |
| Robyn Rawson | 10/10 | 2819 days | 3% |
| Blair & Jacqui Martin | 9/10 | 2819 days | 3% |
| Audrey Simon | 9/10 | 2819 days | 3% |
| Christopher Bates | 10/10 | 2819 days | 3% |
| Lance Pearce | 10/10 | 2850 days | 3% |
| Gill Kenna | 9/10 | 2850 days | 3% |
| Tess Carrad | 9/10 | 2850 days | 3% |
| Josh Meyrick | 10/10 | 2850 days | 3% |
| angie Vickers | 9/10 | 2878 days | 3% |
| Denise Harja | 10/10 | 2878 days | 3% |
| Leonie Selk | 10/10 | 2878 days | 3% |
| Bodo Hesse | 10/10 | 2878 days | 3% |
| Dr Valerie Wall | 4/10 | 2878 days | 2% |
| Lyn Coleman | 10/10 | 2878 days | 3% |
| Simon Rickets | 10/10 | 2909 days | 3% |
| Helena Souckova | 10/10 | 2909 days | 3% |
| Chloe Nicholas | 8/10 | 2909 days | 3% |
| George Donkin | 10/10 | 2909 days | 3% |
| Eva Nittegaard | 9/10 | 2909 days | 3% |
| Dorothy and Graham Glen | 8/10 | 2967 days | 1% |
| Thomas Sator | 10/10 | 2970 days | 3% |
| Kevin Taylor | 10/10 | 2970 days | 3% |
| Nick Beer | 9/10 | 2970 days | 3% |
| terri stevens | 9/10 | 2970 days | 3% |
| Marçal Cot | 9/10 | 2970 days | 3% |
| Christopher Holmes | 10/10 | 2970 days | 3% |
| Allain Riepema | 10/10 | 2983 days | 1% |
| Hubert Toh | 10/10 | 3031 days | 2% |
| Kim Pinkerton | 6/10 | 3215 days | 2% |
| Henry Carstens | 7/10 | 3215 days | 2% |
| Tim Doskoch | 6/10 | 3215 days | 2% |
| Laurence Edwards | 8/10 | 3243 days | 2% |
| Nikolaj Lambertsen | 9/10 | 3243 days | 2% |
| richard genovese | 9/10 | 3243 days | 2% |
| Martina Rahlff | 9/10 | 3243 days | 2% |
| Kok Seong Wong | 9/10 | 3274 days | 2% |
| Kim Morhaus | 9/10 | 3274 days | 2% |
| Geoff Bardsley | 10/10 | 3274 days | 2% |
| Chris Britton | 10/10 | 3274 days | 2% |
| Camille Dow Baker | 9/10 | 3274 days | 2% |
| Tracy Houston | 10/10 | 3274 days | 2% |
| morgane delicourt | 10/10 | 3305 days | 2% |
| Davide Andriola | 10/10 | 3305 days | 2% |
| Raphael | 10/10 | 3305 days | 2% |
| Evelyn Rloeh | 9/10 | 3317 days | 1% |
| Ginetta Matthews | 8/10 | 3335 days | 2% |
| Ben Awcock | 10/10 | 3335 days | 2% |
| Michael Amos | 9/10 | 3335 days | 2% |
| Tony Waters | 10/10 | 3396 days | 2% |
| Nathan Taylor | 10/10 | 3458 days | 2% |
| Paul and Astrid | 7/10 | 3592 days | 1% |
| Julia Ebneter | 8/10 | 3632 days | 1% |
| Myrthe van Burink | 10/10 | 3640 days | 1% |
| Johannes Leistner | 10/10 | 3640 days | 1% |
| Lynne Martin | 9/10 | 3671 days | 1% |
| JMC | 9/10 | 3671 days | 1% |
| Cindy Renea | 10/10 | 4280 days | 0% |
| Tony Williamson | 10/10 | 4431 days | 1% |
| Don Sutherland | 9/10 | 4441 days | 0% |
| L+B | 9/10 | 4645 days | 1% |
| kmgirard | 10/10 | 4676 days | 1% |
| Jon satchwell | 10/10 | 4676 days | 1% |
| Marymac | 9/10 | 4704 days | 1% |
| chris malkin | 9/10 | 4704 days | 1% |
| JP Kearney | 10/10 | 4766 days | 1% |
| jennyjay | 9/10 | 4796 days | 1% |
| Maverick | 10/10 | 5010 days | 1% |
| Henning_Lizette | 9/10 | 5010 days | 1% |
| Sandra | 10/10 | 5010 days | 1% |
| Lara_C | 9/10 | 5010 days | 1% |
| djandjcmccallum | 9/10 | 5070 days | 1% |
| simonl2m | 8/10 | 5101 days | 1% |
| janejeff | 10/10 | 5101 days | 1% |
| piersa | 9/10 | 5132 days | 1% |
| debnphil | 10/10 | 5193 days | 1% |
| honeymoon1 | 10/10 | 5193 days | 1% |
| oherreravaras | 10/10 | 5223 days | 1% |
| kiwitravellers | 10/10 | 5223 days | 1% |
| El Duderino | 9/10 | 5223 days | 1% |
| Smyth | 9/10 | 5407 days | 1% |
| Shan104 | 9/10 | 5466 days | 1% |
| gazbow | 10/10 | 5558 days | 1% |
| PZ72 | 10/10 | 5772 days | 1% |
| Stephen Fletcher | 10/10 | 5862 days | 1% |
| scully | 10/10 | 5862 days | 1% |
| Chris22 | 9/10 | 5892 days | 1% |
| Andrew Doutch | 9/10 | 6045 days | 1% |
| nina | 10/10 | 6045 days | 1% |
| agc | 10/10 | 6045 days | 1% |
| Malcolm Henham | 10/10 | 6165 days | 1% |
| Ann McGrath | 10/10 | 6531 days | 1% |
| harry425 | 10/10 | 6927 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Kia Ora Campers experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-5.04% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 42 days. The Kia Ora Campers experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Kia Ora Campers experience has been adjusted for 101 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 98 | -1.98% |
| 99 | -2.00% |
| 100 | -2.02% |
| 101 | -2.04% |
| 102 | -2.06% |
| 103 | -2.08% |
| 104 | -2.10% |
| … | … |
Balancing Adjustment
0.82% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
92%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.