Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Kia Ora Campers.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Kia Ora Campers
Valid Reviews
166 Valid Reviews
The Kia Ora Campers experience has a total of 169 reviews. There are 166 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 166 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 94 |
|
57% |
| 9/10 | 54 |
|
33% |
| 8/10 | 9 |
|
5% |
| 7/10 | 2 |
|
1% |
| 6/10 | 3 |
|
2% |
| 5/10 | 0 |
|
0% |
| 4/10 | 3 |
|
2% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
1% |
92.95% Average
The raw data average (mean) for all the Kia Ora Campers valid reviews is 92.95% and is based on 166 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
6 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 166 valid reviews, the experience has 6 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 6 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 1 |
|
17% |
| 9/10 | 2 |
|
33% |
| 8/10 | 2 |
|
33% |
| 7/10 | 1 |
|
17% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
85.00% Average
The raw data average (mean) for all the Kia Ora Campers face-to-face reviews is 85.00% and is based on 6 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
97.03%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Peter Gardner | 10/10 | 135 days | 100% |
| Johan en Inge van de Breevaart | 10/10 | 256 days | 97% |
| Traci Jo Barrett | 10/10 | 347 days | 94% |
| Patty Connor | 10/10 | 531 days | 85% |
| Cor and Jacqueline, The Netherlands | 10/10 | 559 days | 83% |
| Carole Garman | 10/10 | 559 days | 83% |
| Patrick Auvergne | 9/10 | 896 days | 54% |
| Cor en Jacqueline, The Netherlands | 10/10 | 925 days | 51% |
| Ernst en Rensje | 10/10 | 1017 days | 42% |
| Kevin Walsh | 9/10 | 1017 days | 42% |
| Robin | 9/10 | 1048 days | 39% |
| Jane and Rachel | 10/10 | 1231 days | 25% |
| Peter and Annemarie | 10/10 | 1262 days | 23% |
| Kelsey Fisher | 10/10 | 1262 days | 23% |
| Peter and Regina Schmidt | 10/10 | 1290 days | 21% |
| Neil Calvert | 10/10 | 1443 days | 13% |
| allan Chaney | 10/10 | 1931 days | 4% |
| Maree Witten | 10/10 | 1992 days | 4% |
| Allan Harkness | 9/10 | 2020 days | 4% |
| Anna Ferguson | 10/10 | 2235 days | 3% |
| Alan Donald | 9/10 | 2357 days | 3% |
| Peter Bücker | 10/10 | 2357 days | 3% |
| julie durfy | 10/10 | 2357 days | 3% |
| Vicki Higgins | 10/10 | 2357 days | 3% |
| A. Anonymous | 4/10 | 2357 days | 2% |
| Nicole Wake | 10/10 | 2386 days | 3% |
| Joao Granja | 10/10 | 2386 days | 3% |
| Hazel Jenkins | 9/10 | 2386 days | 3% |
| Saar , Netherlands. | 10/10 | 2386 days | 3% |
| Georg Beyschlag | 10/10 | 2417 days | 3% |
| Axel Personne | 10/10 | 2417 days | 3% |
| Deborah Ludwig | 10/10 | 2417 days | 3% |
| Ben | 10/10 | 2417 days | 3% |
| Samantha Lam | 9/10 | 2448 days | 3% |
| Lucas Malina | 10/10 | 2448 days | 3% |
| Henry Schenker | 9/10 | 2448 days | 3% |
| GILLES NORMAND | 10/10 | 2448 days | 3% |
| Mickaël Loichon | 10/10 | 2448 days | 3% |
| Neil McAdie | 10/10 | 2448 days | 3% |
| Miguel Lopez | 10/10 | 2478 days | 3% |
| Claudia Ashton | 10/10 | 2478 days | 3% |
| Julie P | 10/10 | 2478 days | 3% |
| larry fisher | 9/10 | 2509 days | 3% |
| John Mette | 10/10 | 2662 days | 2% |
| Brendan McAleer | 8/10 | 2692 days | 2% |
| Jean Marc CHABOUD | 4/10 | 2723 days | 1% |
| K Michele Austin | 10/10 | 2723 days | 2% |
| Ken Grant | 8/10 | 2723 days | 2% |
| Meng Ng | 9/10 | 2723 days | 2% |
| John Appling | 9/10 | 2723 days | 2% |
| Isabelle & Bruno - France | 10/10 | 2723 days | 2% |
| Michael Ritchie | 10/10 | 2751 days | 2% |
| Marguerite Pierron | 9/10 | 2751 days | 2% |
| Eva Summermatter | 9/10 | 2751 days | 2% |
| Keith Bath | 9/10 | 2751 days | 2% |
| Janice Friesen | 10/10 | 2751 days | 2% |
| GARY Zweck | 9/10 | 2782 days | 2% |
| Gerd Hauschild | 10/10 | 2782 days | 2% |
| Stuart WILKINS | 9/10 | 2782 days | 2% |
| Barbara | 10/10 | 2782 days | 2% |
| Lee Middleton | 10/10 | 2813 days | 2% |
| DAVID PASSY | 9/10 | 2813 days | 2% |
| Diane Ferry | 9/10 | 2813 days | 2% |
| Muhd Yusof | 10/10 | 2813 days | 2% |
| lori tyler | 10/10 | 2813 days | 2% |
| Andrea Aloisi | 6/10 | 2813 days | 2% |
| David Taus | 9/10 | 2813 days | 2% |
| Ralph | 10/10 | 2813 days | 2% |
| Oliver | 10/10 | 2813 days | 2% |
| Tim Daborn | 10/10 | 2843 days | 2% |
| Andrea Bradshaw | 8/10 | 2843 days | 2% |
| Martin Greenwood | 9/10 | 2843 days | 2% |
| Anders Knutsson | 1/10 | 2904 days | 0% |
| Suzan Freeman | 9/10 | 3057 days | 2% |
| Robyn Rawson | 10/10 | 3057 days | 2% |
| Blair & Jacqui Martin | 9/10 | 3057 days | 2% |
| Audrey Simon | 9/10 | 3057 days | 2% |
| Christopher Bates | 10/10 | 3057 days | 2% |
| Lance Pearce | 10/10 | 3088 days | 2% |
| Gill Kenna | 9/10 | 3088 days | 2% |
| Tess Carrad | 9/10 | 3088 days | 2% |
| Josh Meyrick | 10/10 | 3088 days | 2% |
| angie Vickers | 9/10 | 3116 days | 2% |
| Denise Harja | 10/10 | 3116 days | 2% |
| Leonie Selk | 10/10 | 3116 days | 2% |
| Bodo Hesse | 10/10 | 3116 days | 2% |
| Dr Valerie Wall | 4/10 | 3116 days | 1% |
| Lyn Coleman | 10/10 | 3116 days | 2% |
| Simon Rickets | 10/10 | 3147 days | 2% |
| Helena Souckova | 10/10 | 3147 days | 2% |
| Chloe Nicholas | 8/10 | 3147 days | 1% |
| George Donkin | 10/10 | 3147 days | 2% |
| Eva Nittegaard | 9/10 | 3147 days | 2% |
| Dorothy and Graham Glen | 8/10 | 3205 days | 0% |
| Thomas Sator | 10/10 | 3208 days | 1% |
| Kevin Taylor | 10/10 | 3208 days | 1% |
| Nick Beer | 9/10 | 3208 days | 1% |
| terri stevens | 9/10 | 3208 days | 1% |
| Marçal Cot | 9/10 | 3208 days | 1% |
| Christopher Holmes | 10/10 | 3208 days | 1% |
| Allain Riepema | 10/10 | 3221 days | 0% |
| Hubert Toh | 10/10 | 3269 days | 1% |
| Kim Pinkerton | 6/10 | 3453 days | 1% |
| Henry Carstens | 7/10 | 3453 days | 1% |
| Tim Doskoch | 6/10 | 3453 days | 1% |
| Laurence Edwards | 8/10 | 3481 days | 1% |
| Nikolaj Lambertsen | 9/10 | 3481 days | 1% |
| richard genovese | 9/10 | 3481 days | 1% |
| Martina Rahlff | 9/10 | 3481 days | 1% |
| Kok Seong Wong | 9/10 | 3512 days | 1% |
| Kim Morhaus | 9/10 | 3512 days | 1% |
| Geoff Bardsley | 10/10 | 3512 days | 1% |
| Chris Britton | 10/10 | 3512 days | 1% |
| Camille Dow Baker | 9/10 | 3512 days | 1% |
| Tracy Houston | 10/10 | 3512 days | 1% |
| morgane delicourt | 10/10 | 3543 days | 1% |
| Davide Andriola | 10/10 | 3543 days | 1% |
| Raphael | 10/10 | 3543 days | 1% |
| Evelyn Rloeh | 9/10 | 3555 days | 0% |
| Ginetta Matthews | 8/10 | 3573 days | 1% |
| Ben Awcock | 10/10 | 3573 days | 1% |
| Michael Amos | 9/10 | 3573 days | 1% |
| Tony Waters | 10/10 | 3634 days | 1% |
| Nathan Taylor | 10/10 | 3696 days | 0% |
| Paul and Astrid | 7/10 | 3830 days | 0% |
| Julia Ebneter | 8/10 | 3870 days | 0% |
| Myrthe van Burink | 10/10 | 3878 days | 0% |
| Johannes Leistner | 10/10 | 3878 days | 0% |
| Lynne Martin | 9/10 | 3909 days | 0% |
| JMC | 9/10 | 3909 days | 0% |
| Cindy Renea | 10/10 | 4518 days | 0% |
| Tony Williamson | 10/10 | 4669 days | 0% |
| Don Sutherland | 9/10 | 4679 days | 0% |
| L+B | 9/10 | 4883 days | 0% |
| kmgirard | 10/10 | 4914 days | 0% |
| Jon satchwell | 10/10 | 4914 days | 0% |
| Marymac | 9/10 | 4942 days | 0% |
| chris malkin | 9/10 | 4942 days | 0% |
| JP Kearney | 10/10 | 5004 days | 0% |
| jennyjay | 9/10 | 5034 days | 0% |
| Maverick | 10/10 | 5248 days | 0% |
| Henning_Lizette | 9/10 | 5248 days | 0% |
| Sandra | 10/10 | 5248 days | 0% |
| Lara_C | 9/10 | 5248 days | 0% |
| djandjcmccallum | 9/10 | 5308 days | 0% |
| simonl2m | 8/10 | 5339 days | 0% |
| janejeff | 10/10 | 5339 days | 0% |
| piersa | 9/10 | 5370 days | 0% |
| debnphil | 10/10 | 5431 days | 0% |
| honeymoon1 | 10/10 | 5431 days | 0% |
| oherreravaras | 10/10 | 5461 days | 0% |
| kiwitravellers | 10/10 | 5461 days | 0% |
| El Duderino | 9/10 | 5461 days | 0% |
| Smyth | 9/10 | 5645 days | 0% |
| Shan104 | 9/10 | 5704 days | 0% |
| gazbow | 10/10 | 5796 days | 0% |
| PZ72 | 10/10 | 6010 days | 0% |
| Stephen Fletcher | 10/10 | 6100 days | 0% |
| scully | 10/10 | 6100 days | 0% |
| Chris22 | 9/10 | 6130 days | 0% |
| Andrew Doutch | 9/10 | 6283 days | 0% |
| nina | 10/10 | 6283 days | 0% |
| agc | 10/10 | 6283 days | 0% |
| Malcolm Henham | 10/10 | 6403 days | 0% |
| Ann McGrath | 10/10 | 6769 days | 0% |
| harry425 | 10/10 | 7165 days | 0% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Kia Ora Campers experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.60% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 115 days. The Kia Ora Campers experience has 1 recent ranking. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Kia Ora Campers experience has been adjusted for 86 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 83 | -0.95% |
| 84 | -0.96% |
| 85 | -0.97% |
| 86 | -0.98% |
| 87 | -0.99% |
| 88 | -1.00% |
| 89 | -1.01% |
| … | … |
Balancing Adjustment
0.59% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
93%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.