G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Kia Ora Campers.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Kia Ora Campers
Valid Reviews
163 Valid Reviews
The Kia Ora Campers experience has a total of 167 reviews. There are 163 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 163 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 91 |
|
56% |
| 9/10 | 54 |
|
33% |
| 8/10 | 9 |
|
6% |
| 7/10 | 2 |
|
1% |
| 6/10 | 3 |
|
2% |
| 5/10 | 0 |
|
0% |
| 4/10 | 3 |
|
2% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
1% |
92.82% Average
The raw data average (mean) for all the Kia Ora Campers valid reviews is 92.82% and is based on 163 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
6 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 163 valid reviews, the experience has 6 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 6 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 1 |
|
17% |
| 9/10 | 2 |
|
33% |
| 8/10 | 2 |
|
33% |
| 7/10 | 1 |
|
17% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
85.00% Average
The raw data average (mean) for all the Kia Ora Campers face-to-face reviews is 85.00% and is based on 6 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
96.24%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Patty Connor | 10/10 | 110 days | 100% |
| Cor and Jacqueline, The Netherlands | 10/10 | 138 days | 100% |
| Carole Garman | 10/10 | 138 days | 100% |
| Patrick Auvergne | 9/10 | 475 days | 87% |
| Cor en Jacqueline, The Netherlands | 10/10 | 504 days | 86% |
| Ernst en Rensje | 10/10 | 596 days | 80% |
| Kevin Walsh | 9/10 | 596 days | 79% |
| Robin | 9/10 | 627 days | 77% |
| Jane and Rachel | 10/10 | 810 days | 63% |
| Peter and Annemarie | 10/10 | 841 days | 60% |
| Kelsey Fisher | 10/10 | 841 days | 60% |
| Peter and Regina Schmidt | 10/10 | 869 days | 57% |
| Neil Calvert | 10/10 | 1022 days | 42% |
| allan Chaney | 10/10 | 1510 days | 11% |
| Maree Witten | 10/10 | 1571 days | 9% |
| Allan Harkness | 9/10 | 1599 days | 8% |
| Anna Ferguson | 10/10 | 1814 days | 5% |
| Alan Donald | 9/10 | 1936 days | 5% |
| Peter Bücker | 10/10 | 1936 days | 5% |
| julie durfy | 10/10 | 1936 days | 5% |
| Vicki Higgins | 10/10 | 1936 days | 5% |
| A. Anonymous | 4/10 | 1936 days | 3% |
| Nicole Wake | 10/10 | 1965 days | 5% |
| Joao Granja | 10/10 | 1965 days | 5% |
| Hazel Jenkins | 9/10 | 1965 days | 4% |
| Saar , Netherlands. | 10/10 | 1965 days | 5% |
| Georg Beyschlag | 10/10 | 1996 days | 4% |
| Axel Personne | 10/10 | 1996 days | 4% |
| Deborah Ludwig | 10/10 | 1996 days | 4% |
| Ben | 10/10 | 1996 days | 4% |
| Samantha Lam | 9/10 | 2027 days | 4% |
| Lucas Malina | 10/10 | 2027 days | 4% |
| Henry Schenker | 9/10 | 2027 days | 4% |
| GILLES NORMAND | 10/10 | 2027 days | 4% |
| Mickaël Loichon | 10/10 | 2027 days | 4% |
| Neil McAdie | 10/10 | 2027 days | 4% |
| Miguel Lopez | 10/10 | 2057 days | 4% |
| Claudia Ashton | 10/10 | 2057 days | 4% |
| Julie P | 10/10 | 2057 days | 4% |
| larry fisher | 9/10 | 2088 days | 4% |
| John Mette | 10/10 | 2241 days | 4% |
| Brendan McAleer | 8/10 | 2271 days | 4% |
| Jean Marc CHABOUD | 4/10 | 2302 days | 2% |
| K Michele Austin | 10/10 | 2302 days | 4% |
| Ken Grant | 8/10 | 2302 days | 4% |
| Meng Ng | 9/10 | 2302 days | 4% |
| John Appling | 9/10 | 2302 days | 4% |
| Isabelle & Bruno - France | 10/10 | 2302 days | 4% |
| Michael Ritchie | 10/10 | 2330 days | 4% |
| Marguerite Pierron | 9/10 | 2330 days | 4% |
| Eva Summermatter | 9/10 | 2330 days | 4% |
| Keith Bath | 9/10 | 2330 days | 4% |
| Janice Friesen | 10/10 | 2330 days | 4% |
| GARY Zweck | 9/10 | 2361 days | 4% |
| Gerd Hauschild | 10/10 | 2361 days | 4% |
| Stuart WILKINS | 9/10 | 2361 days | 4% |
| Barbara | 10/10 | 2361 days | 4% |
| Lee Middleton | 10/10 | 2392 days | 4% |
| DAVID PASSY | 9/10 | 2392 days | 4% |
| Diane Ferry | 9/10 | 2392 days | 4% |
| Muhd Yusof | 10/10 | 2392 days | 4% |
| lori tyler | 10/10 | 2392 days | 4% |
| Andrea Aloisi | 6/10 | 2392 days | 3% |
| David Taus | 9/10 | 2392 days | 4% |
| Ralph | 10/10 | 2392 days | 4% |
| Oliver | 10/10 | 2392 days | 4% |
| Tim Daborn | 10/10 | 2422 days | 4% |
| Andrea Bradshaw | 8/10 | 2422 days | 4% |
| Martin Greenwood | 9/10 | 2422 days | 4% |
| Anders Knutsson | 1/10 | 2483 days | 1% |
| Suzan Freeman | 9/10 | 2636 days | 3% |
| Robyn Rawson | 10/10 | 2636 days | 3% |
| Blair & Jacqui Martin | 9/10 | 2636 days | 3% |
| Audrey Simon | 9/10 | 2636 days | 3% |
| Christopher Bates | 10/10 | 2636 days | 3% |
| Lance Pearce | 10/10 | 2667 days | 3% |
| Gill Kenna | 9/10 | 2667 days | 3% |
| Tess Carrad | 9/10 | 2667 days | 3% |
| Josh Meyrick | 10/10 | 2667 days | 3% |
| angie Vickers | 9/10 | 2695 days | 3% |
| Denise Harja | 10/10 | 2695 days | 3% |
| Leonie Selk | 10/10 | 2695 days | 3% |
| Bodo Hesse | 10/10 | 2695 days | 3% |
| Dr Valerie Wall | 4/10 | 2695 days | 2% |
| Lyn Coleman | 10/10 | 2695 days | 3% |
| Simon Rickets | 10/10 | 2726 days | 3% |
| Helena Souckova | 10/10 | 2726 days | 3% |
| Chloe Nicholas | 8/10 | 2726 days | 3% |
| George Donkin | 10/10 | 2726 days | 3% |
| Eva Nittegaard | 9/10 | 2726 days | 3% |
| Dorothy and Graham Glen | 8/10 | 2784 days | 2% |
| Thomas Sator | 10/10 | 2787 days | 3% |
| Kevin Taylor | 10/10 | 2787 days | 3% |
| Nick Beer | 9/10 | 2787 days | 3% |
| terri stevens | 9/10 | 2787 days | 3% |
| Marçal Cot | 9/10 | 2787 days | 3% |
| Christopher Holmes | 10/10 | 2787 days | 3% |
| Allain Riepema | 10/10 | 2800 days | 2% |
| Hubert Toh | 10/10 | 2848 days | 3% |
| Kim Pinkerton | 6/10 | 3032 days | 2% |
| Henry Carstens | 7/10 | 3032 days | 2% |
| Tim Doskoch | 6/10 | 3032 days | 2% |
| Laurence Edwards | 8/10 | 3060 days | 2% |
| Nikolaj Lambertsen | 9/10 | 3060 days | 2% |
| richard genovese | 9/10 | 3060 days | 2% |
| Martina Rahlff | 9/10 | 3060 days | 2% |
| Kok Seong Wong | 9/10 | 3091 days | 2% |
| Kim Morhaus | 9/10 | 3091 days | 2% |
| Geoff Bardsley | 10/10 | 3091 days | 2% |
| Chris Britton | 10/10 | 3091 days | 2% |
| Camille Dow Baker | 9/10 | 3091 days | 2% |
| Tracy Houston | 10/10 | 3091 days | 2% |
| morgane delicourt | 10/10 | 3122 days | 2% |
| Davide Andriola | 10/10 | 3122 days | 2% |
| Raphael | 10/10 | 3122 days | 2% |
| Evelyn Rloeh | 9/10 | 3134 days | 1% |
| Ginetta Matthews | 8/10 | 3152 days | 2% |
| Ben Awcock | 10/10 | 3152 days | 2% |
| Michael Amos | 9/10 | 3152 days | 2% |
| Tony Waters | 10/10 | 3213 days | 2% |
| Nathan Taylor | 10/10 | 3275 days | 2% |
| Paul and Astrid | 7/10 | 3409 days | 1% |
| Julia Ebneter | 8/10 | 3449 days | 1% |
| Myrthe van Burink | 10/10 | 3457 days | 2% |
| Johannes Leistner | 10/10 | 3457 days | 2% |
| Lynne Martin | 9/10 | 3488 days | 2% |
| JMC | 9/10 | 3488 days | 2% |
| Cindy Renea | 10/10 | 4097 days | 0% |
| Tony Williamson | 10/10 | 4248 days | 0% |
| Don Sutherland | 9/10 | 4258 days | 0% |
| L+B | 9/10 | 4462 days | 1% |
| kmgirard | 10/10 | 4493 days | 1% |
| Jon satchwell | 10/10 | 4493 days | 1% |
| Marymac | 9/10 | 4521 days | 1% |
| chris malkin | 9/10 | 4521 days | 1% |
| JP Kearney | 10/10 | 4583 days | 1% |
| jennyjay | 9/10 | 4613 days | 1% |
| Maverick | 10/10 | 4827 days | 1% |
| Henning_Lizette | 9/10 | 4827 days | 1% |
| Sandra | 10/10 | 4827 days | 1% |
| Lara_C | 9/10 | 4827 days | 1% |
| djandjcmccallum | 9/10 | 4887 days | 1% |
| simonl2m | 8/10 | 4918 days | 1% |
| janejeff | 10/10 | 4918 days | 1% |
| piersa | 9/10 | 4949 days | 1% |
| debnphil | 10/10 | 5010 days | 1% |
| honeymoon1 | 10/10 | 5010 days | 1% |
| oherreravaras | 10/10 | 5040 days | 1% |
| kiwitravellers | 10/10 | 5040 days | 1% |
| El Duderino | 9/10 | 5040 days | 1% |
| Smyth | 9/10 | 5224 days | 1% |
| Shan104 | 9/10 | 5283 days | 1% |
| gazbow | 10/10 | 5375 days | 1% |
| PZ72 | 10/10 | 5589 days | 1% |
| Stephen Fletcher | 10/10 | 5679 days | 1% |
| scully | 10/10 | 5679 days | 1% |
| Chris22 | 9/10 | 5709 days | 1% |
| Andrew Doutch | 9/10 | 5862 days | 1% |
| nina | 10/10 | 5862 days | 1% |
| agc | 10/10 | 5862 days | 1% |
| Malcolm Henham | 10/10 | 5982 days | 1% |
| Ann McGrath | 10/10 | 6348 days | 1% |
| harry425 | 10/10 | 6744 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Kia Ora Campers experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.78% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 118 days. The Kia Ora Campers experience has 3 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Kia Ora Campers experience has been adjusted for 37 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 34 | -0.37% |
| 35 | -0.38% |
| 36 | -0.39% |
| 37 | -0.40% |
| 38 | -0.41% |
| 39 | -0.42% |
| 40 | -0.43% |
| … | … |
Balancing Adjustment
0.39% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
95%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.