Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Kia Ora Campers.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Kia Ora Campers
Valid Reviews
166 Valid Reviews
The Kia Ora Campers experience has a total of 169 reviews. There are 166 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 166 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 94 |
|
57% |
| 9/10 | 54 |
|
33% |
| 8/10 | 9 |
|
5% |
| 7/10 | 2 |
|
1% |
| 6/10 | 3 |
|
2% |
| 5/10 | 0 |
|
0% |
| 4/10 | 3 |
|
2% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
1% |
92.95% Average
The raw data average (mean) for all the Kia Ora Campers valid reviews is 92.95% and is based on 166 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
6 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 166 valid reviews, the experience has 6 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 6 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 1 |
|
17% |
| 9/10 | 2 |
|
33% |
| 8/10 | 2 |
|
33% |
| 7/10 | 1 |
|
17% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
85.00% Average
The raw data average (mean) for all the Kia Ora Campers face-to-face reviews is 85.00% and is based on 6 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
97.02%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Peter Gardner | 10/10 | 121 days | 100% |
| Johan en Inge van de Breevaart | 10/10 | 242 days | 97% |
| Traci Jo Barrett | 10/10 | 332 days | 94% |
| Patty Connor | 10/10 | 517 days | 85% |
| Cor and Jacqueline, The Netherlands | 10/10 | 545 days | 84% |
| Carole Garman | 10/10 | 545 days | 84% |
| Patrick Auvergne | 9/10 | 882 days | 55% |
| Cor en Jacqueline, The Netherlands | 10/10 | 911 days | 53% |
| Ernst en Rensje | 10/10 | 1003 days | 43% |
| Kevin Walsh | 9/10 | 1003 days | 43% |
| Robin | 9/10 | 1034 days | 40% |
| Jane and Rachel | 10/10 | 1217 days | 26% |
| Peter and Annemarie | 10/10 | 1248 days | 23% |
| Kelsey Fisher | 10/10 | 1248 days | 23% |
| Peter and Regina Schmidt | 10/10 | 1276 days | 22% |
| Neil Calvert | 10/10 | 1428 days | 13% |
| allan Chaney | 10/10 | 1916 days | 4% |
| Maree Witten | 10/10 | 1977 days | 4% |
| Allan Harkness | 9/10 | 2005 days | 4% |
| Anna Ferguson | 10/10 | 2220 days | 3% |
| Alan Donald | 9/10 | 2342 days | 3% |
| Peter Bücker | 10/10 | 2342 days | 3% |
| julie durfy | 10/10 | 2342 days | 3% |
| Vicki Higgins | 10/10 | 2343 days | 3% |
| A. Anonymous | 4/10 | 2343 days | 2% |
| Nicole Wake | 10/10 | 2371 days | 3% |
| Joao Granja | 10/10 | 2372 days | 3% |
| Hazel Jenkins | 9/10 | 2372 days | 3% |
| Saar , Netherlands. | 10/10 | 2372 days | 3% |
| Georg Beyschlag | 10/10 | 2402 days | 3% |
| Axel Personne | 10/10 | 2402 days | 3% |
| Deborah Ludwig | 10/10 | 2402 days | 3% |
| Ben | 10/10 | 2403 days | 3% |
| Samantha Lam | 9/10 | 2433 days | 3% |
| Lucas Malina | 10/10 | 2433 days | 3% |
| Henry Schenker | 9/10 | 2433 days | 3% |
| GILLES NORMAND | 10/10 | 2433 days | 3% |
| Mickaël Loichon | 10/10 | 2434 days | 3% |
| Neil McAdie | 10/10 | 2434 days | 3% |
| Miguel Lopez | 10/10 | 2463 days | 3% |
| Claudia Ashton | 10/10 | 2463 days | 3% |
| Julie P | 10/10 | 2464 days | 3% |
| larry fisher | 9/10 | 2495 days | 3% |
| John Mette | 10/10 | 2647 days | 2% |
| Brendan McAleer | 8/10 | 2677 days | 2% |
| Jean Marc CHABOUD | 4/10 | 2708 days | 1% |
| K Michele Austin | 10/10 | 2708 days | 2% |
| Ken Grant | 8/10 | 2708 days | 2% |
| Meng Ng | 9/10 | 2708 days | 2% |
| John Appling | 9/10 | 2708 days | 2% |
| Isabelle & Bruno - France | 10/10 | 2709 days | 2% |
| Michael Ritchie | 10/10 | 2736 days | 2% |
| Marguerite Pierron | 9/10 | 2736 days | 2% |
| Eva Summermatter | 9/10 | 2736 days | 2% |
| Keith Bath | 9/10 | 2737 days | 2% |
| Janice Friesen | 10/10 | 2737 days | 2% |
| GARY Zweck | 9/10 | 2767 days | 2% |
| Gerd Hauschild | 10/10 | 2768 days | 2% |
| Stuart WILKINS | 9/10 | 2768 days | 2% |
| Barbara | 10/10 | 2768 days | 2% |
| Lee Middleton | 10/10 | 2798 days | 2% |
| DAVID PASSY | 9/10 | 2798 days | 2% |
| Diane Ferry | 9/10 | 2798 days | 2% |
| Muhd Yusof | 10/10 | 2798 days | 2% |
| lori tyler | 10/10 | 2798 days | 2% |
| Andrea Aloisi | 6/10 | 2798 days | 2% |
| David Taus | 9/10 | 2798 days | 2% |
| Ralph | 10/10 | 2799 days | 2% |
| Oliver | 10/10 | 2799 days | 2% |
| Tim Daborn | 10/10 | 2828 days | 2% |
| Andrea Bradshaw | 8/10 | 2828 days | 2% |
| Martin Greenwood | 9/10 | 2829 days | 2% |
| Anders Knutsson | 1/10 | 2889 days | 0% |
| Suzan Freeman | 9/10 | 3042 days | 2% |
| Robyn Rawson | 10/10 | 3042 days | 2% |
| Blair & Jacqui Martin | 9/10 | 3042 days | 2% |
| Audrey Simon | 9/10 | 3042 days | 2% |
| Christopher Bates | 10/10 | 3043 days | 2% |
| Lance Pearce | 10/10 | 3073 days | 2% |
| Gill Kenna | 9/10 | 3073 days | 2% |
| Tess Carrad | 9/10 | 3073 days | 2% |
| Josh Meyrick | 10/10 | 3074 days | 2% |
| angie Vickers | 9/10 | 3101 days | 2% |
| Denise Harja | 10/10 | 3101 days | 2% |
| Leonie Selk | 10/10 | 3101 days | 2% |
| Bodo Hesse | 10/10 | 3101 days | 2% |
| Dr Valerie Wall | 4/10 | 3102 days | 1% |
| Lyn Coleman | 10/10 | 3102 days | 2% |
| Simon Rickets | 10/10 | 3132 days | 2% |
| Helena Souckova | 10/10 | 3132 days | 2% |
| Chloe Nicholas | 8/10 | 3132 days | 1% |
| George Donkin | 10/10 | 3132 days | 2% |
| Eva Nittegaard | 9/10 | 3132 days | 2% |
| Dorothy and Graham Glen | 8/10 | 3191 days | 0% |
| Thomas Sator | 10/10 | 3193 days | 1% |
| Kevin Taylor | 10/10 | 3193 days | 1% |
| Nick Beer | 9/10 | 3193 days | 1% |
| terri stevens | 9/10 | 3193 days | 1% |
| Marçal Cot | 9/10 | 3193 days | 1% |
| Christopher Holmes | 10/10 | 3193 days | 1% |
| Allain Riepema | 10/10 | 3207 days | 0% |
| Hubert Toh | 10/10 | 3254 days | 1% |
| Kim Pinkerton | 6/10 | 3438 days | 1% |
| Henry Carstens | 7/10 | 3438 days | 1% |
| Tim Doskoch | 6/10 | 3438 days | 1% |
| Laurence Edwards | 8/10 | 3466 days | 1% |
| Nikolaj Lambertsen | 9/10 | 3466 days | 1% |
| richard genovese | 9/10 | 3466 days | 1% |
| Martina Rahlff | 9/10 | 3466 days | 1% |
| Kok Seong Wong | 9/10 | 3497 days | 1% |
| Kim Morhaus | 9/10 | 3497 days | 1% |
| Geoff Bardsley | 10/10 | 3497 days | 1% |
| Chris Britton | 10/10 | 3497 days | 1% |
| Camille Dow Baker | 9/10 | 3497 days | 1% |
| Tracy Houston | 10/10 | 3497 days | 1% |
| morgane delicourt | 10/10 | 3528 days | 1% |
| Davide Andriola | 10/10 | 3528 days | 1% |
| Raphael | 10/10 | 3528 days | 1% |
| Evelyn Rloeh | 9/10 | 3541 days | 0% |
| Ginetta Matthews | 8/10 | 3558 days | 1% |
| Ben Awcock | 10/10 | 3558 days | 1% |
| Michael Amos | 9/10 | 3558 days | 1% |
| Tony Waters | 10/10 | 3619 days | 1% |
| Nathan Taylor | 10/10 | 3681 days | 0% |
| Paul and Astrid | 7/10 | 3816 days | 0% |
| Julia Ebneter | 8/10 | 3856 days | 0% |
| Myrthe van Burink | 10/10 | 3863 days | 0% |
| Johannes Leistner | 10/10 | 3863 days | 0% |
| Lynne Martin | 9/10 | 3894 days | 0% |
| JMC | 9/10 | 3895 days | 0% |
| Cindy Renea | 10/10 | 4504 days | 0% |
| Tony Williamson | 10/10 | 4655 days | 0% |
| Don Sutherland | 9/10 | 4665 days | 0% |
| L+B | 9/10 | 4869 days | 0% |
| kmgirard | 10/10 | 4900 days | 0% |
| Jon satchwell | 10/10 | 4900 days | 0% |
| Marymac | 9/10 | 4928 days | 0% |
| chris malkin | 9/10 | 4928 days | 0% |
| JP Kearney | 10/10 | 4990 days | 0% |
| jennyjay | 9/10 | 5020 days | 0% |
| Maverick | 10/10 | 5234 days | 0% |
| Henning_Lizette | 9/10 | 5234 days | 0% |
| Sandra | 10/10 | 5234 days | 0% |
| Lara_C | 9/10 | 5234 days | 0% |
| djandjcmccallum | 9/10 | 5294 days | 0% |
| simonl2m | 8/10 | 5325 days | 0% |
| janejeff | 10/10 | 5325 days | 0% |
| piersa | 9/10 | 5356 days | 0% |
| debnphil | 10/10 | 5417 days | 0% |
| honeymoon1 | 10/10 | 5417 days | 0% |
| oherreravaras | 10/10 | 5446 days | 0% |
| kiwitravellers | 10/10 | 5446 days | 0% |
| El Duderino | 9/10 | 5446 days | 0% |
| Smyth | 9/10 | 5631 days | 0% |
| Shan104 | 9/10 | 5690 days | 0% |
| gazbow | 10/10 | 5782 days | 0% |
| PZ72 | 10/10 | 5996 days | 0% |
| Stephen Fletcher | 10/10 | 6086 days | 0% |
| scully | 10/10 | 6086 days | 0% |
| Chris22 | 9/10 | 6116 days | 0% |
| Andrew Doutch | 9/10 | 6268 days | 0% |
| nina | 10/10 | 6268 days | 0% |
| agc | 10/10 | 6268 days | 0% |
| Malcolm Henham | 10/10 | 6389 days | 0% |
| Ann McGrath | 10/10 | 6755 days | 0% |
| harry425 | 10/10 | 7151 days | 0% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Kia Ora Campers experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.38% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 123 days. The Kia Ora Campers experience has 1 recent ranking. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Kia Ora Campers experience has been adjusted for 72 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 69 | -0.72% |
| 70 | -0.73% |
| 71 | -0.74% |
| 72 | -0.75% |
| 73 | -0.76% |
| 74 | -0.77% |
| 75 | -0.78% |
| … | … |
Balancing Adjustment
0.57% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
93%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.