Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Kia Ora Campers.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Kia Ora Campers
Valid Reviews
166 Valid Reviews
The Kia Ora Campers experience has a total of 169 reviews. There are 166 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 166 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 94 |
|
57% |
| 9/10 | 54 |
|
33% |
| 8/10 | 9 |
|
5% |
| 7/10 | 2 |
|
1% |
| 6/10 | 3 |
|
2% |
| 5/10 | 0 |
|
0% |
| 4/10 | 3 |
|
2% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
1% |
92.95% Average
The raw data average (mean) for all the Kia Ora Campers valid reviews is 92.95% and is based on 166 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
6 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 166 valid reviews, the experience has 6 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 6 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 1 |
|
17% |
| 9/10 | 2 |
|
33% |
| 8/10 | 2 |
|
33% |
| 7/10 | 1 |
|
17% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
85.00% Average
The raw data average (mean) for all the Kia Ora Campers face-to-face reviews is 85.00% and is based on 6 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
96.99%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Peter Gardner | 10/10 | 60 days | 100% |
| Johan en Inge van de Breevaart | 10/10 | 181 days | 98% |
| Traci Jo Barrett | 10/10 | 272 days | 96% |
| Patty Connor | 10/10 | 456 days | 88% |
| Cor and Jacqueline, The Netherlands | 10/10 | 484 days | 87% |
| Carole Garman | 10/10 | 484 days | 87% |
| Patrick Auvergne | 9/10 | 821 days | 61% |
| Cor en Jacqueline, The Netherlands | 10/10 | 850 days | 58% |
| Ernst en Rensje | 10/10 | 942 days | 49% |
| Kevin Walsh | 9/10 | 942 days | 49% |
| Robin | 9/10 | 973 days | 46% |
| Jane and Rachel | 10/10 | 1156 days | 30% |
| Peter and Annemarie | 10/10 | 1187 days | 28% |
| Kelsey Fisher | 10/10 | 1187 days | 28% |
| Peter and Regina Schmidt | 10/10 | 1215 days | 26% |
| Neil Calvert | 10/10 | 1368 days | 16% |
| allan Chaney | 10/10 | 1855 days | 4% |
| Maree Witten | 10/10 | 1916 days | 4% |
| Allan Harkness | 9/10 | 1944 days | 4% |
| Anna Ferguson | 10/10 | 2159 days | 3% |
| Alan Donald | 9/10 | 2281 days | 3% |
| Peter Bücker | 10/10 | 2281 days | 3% |
| julie durfy | 10/10 | 2281 days | 3% |
| Vicki Higgins | 10/10 | 2282 days | 3% |
| A. Anonymous | 4/10 | 2282 days | 2% |
| Nicole Wake | 10/10 | 2310 days | 3% |
| Joao Granja | 10/10 | 2311 days | 3% |
| Hazel Jenkins | 9/10 | 2311 days | 3% |
| Saar , Netherlands. | 10/10 | 2311 days | 3% |
| Georg Beyschlag | 10/10 | 2341 days | 3% |
| Axel Personne | 10/10 | 2341 days | 3% |
| Deborah Ludwig | 10/10 | 2341 days | 3% |
| Ben | 10/10 | 2342 days | 3% |
| Samantha Lam | 9/10 | 2372 days | 3% |
| Lucas Malina | 10/10 | 2372 days | 3% |
| Henry Schenker | 9/10 | 2372 days | 3% |
| GILLES NORMAND | 10/10 | 2372 days | 3% |
| Mickaël Loichon | 10/10 | 2373 days | 3% |
| Neil McAdie | 10/10 | 2373 days | 3% |
| Miguel Lopez | 10/10 | 2402 days | 3% |
| Claudia Ashton | 10/10 | 2402 days | 3% |
| Julie P | 10/10 | 2403 days | 3% |
| larry fisher | 9/10 | 2434 days | 3% |
| John Mette | 10/10 | 2586 days | 3% |
| Brendan McAleer | 8/10 | 2616 days | 2% |
| Jean Marc CHABOUD | 4/10 | 2647 days | 1% |
| K Michele Austin | 10/10 | 2647 days | 2% |
| Ken Grant | 8/10 | 2647 days | 2% |
| Meng Ng | 9/10 | 2647 days | 2% |
| John Appling | 9/10 | 2647 days | 2% |
| Isabelle & Bruno - France | 10/10 | 2648 days | 2% |
| Michael Ritchie | 10/10 | 2675 days | 2% |
| Marguerite Pierron | 9/10 | 2675 days | 2% |
| Eva Summermatter | 9/10 | 2675 days | 2% |
| Keith Bath | 9/10 | 2676 days | 2% |
| Janice Friesen | 10/10 | 2676 days | 2% |
| GARY Zweck | 9/10 | 2706 days | 2% |
| Gerd Hauschild | 10/10 | 2707 days | 2% |
| Stuart WILKINS | 9/10 | 2707 days | 2% |
| Barbara | 10/10 | 2707 days | 2% |
| Lee Middleton | 10/10 | 2737 days | 2% |
| DAVID PASSY | 9/10 | 2737 days | 2% |
| Diane Ferry | 9/10 | 2737 days | 2% |
| Muhd Yusof | 10/10 | 2737 days | 2% |
| lori tyler | 10/10 | 2737 days | 2% |
| Andrea Aloisi | 6/10 | 2737 days | 2% |
| David Taus | 9/10 | 2737 days | 2% |
| Ralph | 10/10 | 2738 days | 2% |
| Oliver | 10/10 | 2738 days | 2% |
| Tim Daborn | 10/10 | 2767 days | 2% |
| Andrea Bradshaw | 8/10 | 2767 days | 2% |
| Martin Greenwood | 9/10 | 2768 days | 2% |
| Anders Knutsson | 1/10 | 2828 days | 0% |
| Suzan Freeman | 9/10 | 2981 days | 2% |
| Robyn Rawson | 10/10 | 2981 days | 2% |
| Blair & Jacqui Martin | 9/10 | 2981 days | 2% |
| Audrey Simon | 9/10 | 2981 days | 2% |
| Christopher Bates | 10/10 | 2982 days | 2% |
| Lance Pearce | 10/10 | 3012 days | 2% |
| Gill Kenna | 9/10 | 3012 days | 2% |
| Tess Carrad | 9/10 | 3012 days | 2% |
| Josh Meyrick | 10/10 | 3013 days | 2% |
| angie Vickers | 9/10 | 3040 days | 2% |
| Denise Harja | 10/10 | 3040 days | 2% |
| Leonie Selk | 10/10 | 3040 days | 2% |
| Bodo Hesse | 10/10 | 3040 days | 2% |
| Dr Valerie Wall | 4/10 | 3041 days | 1% |
| Lyn Coleman | 10/10 | 3041 days | 2% |
| Simon Rickets | 10/10 | 3071 days | 2% |
| Helena Souckova | 10/10 | 3071 days | 2% |
| Chloe Nicholas | 8/10 | 3071 days | 2% |
| George Donkin | 10/10 | 3071 days | 2% |
| Eva Nittegaard | 9/10 | 3071 days | 2% |
| Dorothy and Graham Glen | 8/10 | 3130 days | 0% |
| Thomas Sator | 10/10 | 3132 days | 1% |
| Kevin Taylor | 10/10 | 3132 days | 1% |
| Nick Beer | 9/10 | 3132 days | 1% |
| terri stevens | 9/10 | 3132 days | 1% |
| Marçal Cot | 9/10 | 3132 days | 1% |
| Christopher Holmes | 10/10 | 3132 days | 1% |
| Allain Riepema | 10/10 | 3146 days | 0% |
| Hubert Toh | 10/10 | 3194 days | 1% |
| Kim Pinkerton | 6/10 | 3377 days | 1% |
| Henry Carstens | 7/10 | 3377 days | 1% |
| Tim Doskoch | 6/10 | 3377 days | 1% |
| Laurence Edwards | 8/10 | 3405 days | 1% |
| Nikolaj Lambertsen | 9/10 | 3405 days | 1% |
| richard genovese | 9/10 | 3405 days | 1% |
| Martina Rahlff | 9/10 | 3405 days | 1% |
| Kok Seong Wong | 9/10 | 3436 days | 1% |
| Kim Morhaus | 9/10 | 3436 days | 1% |
| Geoff Bardsley | 10/10 | 3436 days | 1% |
| Chris Britton | 10/10 | 3436 days | 1% |
| Camille Dow Baker | 9/10 | 3436 days | 1% |
| Tracy Houston | 10/10 | 3436 days | 1% |
| morgane delicourt | 10/10 | 3467 days | 1% |
| Davide Andriola | 10/10 | 3467 days | 1% |
| Raphael | 10/10 | 3467 days | 1% |
| Evelyn Rloeh | 9/10 | 3480 days | 0% |
| Ginetta Matthews | 8/10 | 3497 days | 1% |
| Ben Awcock | 10/10 | 3497 days | 1% |
| Michael Amos | 9/10 | 3497 days | 1% |
| Tony Waters | 10/10 | 3558 days | 1% |
| Nathan Taylor | 10/10 | 3620 days | 1% |
| Paul and Astrid | 7/10 | 3755 days | 0% |
| Julia Ebneter | 8/10 | 3795 days | 0% |
| Myrthe van Burink | 10/10 | 3802 days | 0% |
| Johannes Leistner | 10/10 | 3802 days | 0% |
| Lynne Martin | 9/10 | 3833 days | 0% |
| JMC | 9/10 | 3834 days | 0% |
| Cindy Renea | 10/10 | 4443 days | 0% |
| Tony Williamson | 10/10 | 4594 days | 0% |
| Don Sutherland | 9/10 | 4604 days | 0% |
| L+B | 9/10 | 4808 days | 0% |
| kmgirard | 10/10 | 4839 days | 0% |
| Jon satchwell | 10/10 | 4839 days | 0% |
| Marymac | 9/10 | 4867 days | 0% |
| chris malkin | 9/10 | 4867 days | 0% |
| JP Kearney | 10/10 | 4929 days | 0% |
| jennyjay | 9/10 | 4959 days | 0% |
| Maverick | 10/10 | 5173 days | 0% |
| Henning_Lizette | 9/10 | 5173 days | 0% |
| Sandra | 10/10 | 5173 days | 0% |
| Lara_C | 9/10 | 5173 days | 0% |
| djandjcmccallum | 9/10 | 5233 days | 0% |
| simonl2m | 8/10 | 5264 days | 0% |
| janejeff | 10/10 | 5264 days | 0% |
| piersa | 9/10 | 5295 days | 0% |
| debnphil | 10/10 | 5356 days | 0% |
| honeymoon1 | 10/10 | 5356 days | 0% |
| oherreravaras | 10/10 | 5386 days | 0% |
| kiwitravellers | 10/10 | 5386 days | 0% |
| El Duderino | 9/10 | 5386 days | 0% |
| Smyth | 9/10 | 5570 days | 0% |
| Shan104 | 9/10 | 5629 days | 0% |
| gazbow | 10/10 | 5721 days | 0% |
| PZ72 | 10/10 | 5935 days | 0% |
| Stephen Fletcher | 10/10 | 6025 days | 0% |
| scully | 10/10 | 6025 days | 0% |
| Chris22 | 9/10 | 6055 days | 0% |
| Andrew Doutch | 9/10 | 6208 days | 0% |
| nina | 10/10 | 6208 days | 0% |
| agc | 10/10 | 6208 days | 0% |
| Malcolm Henham | 10/10 | 6328 days | 0% |
| Ann McGrath | 10/10 | 6694 days | 0% |
| harry425 | 10/10 | 7090 days | 0% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Kia Ora Campers experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-2.76% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 105 days. The Kia Ora Campers experience has 1 recent ranking. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Kia Ora Campers experience has been adjusted for 11 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 8 | -0.10% |
| 9 | -0.11% |
| 10 | -0.12% |
| 11 | -0.14% |
| 12 | -0.15% |
| 13 | -0.16% |
| 14 | -0.17% |
| … | … |
Balancing Adjustment
0.51% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
94%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.