Ranking Score Explained
Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Kia Ora Campers.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Kia Ora Campers
Valid Reviews
150 Valid Reviews
The Kia Ora Campers experience has a total of 154 reviews. There are 150 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 150 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 81 |
|
54% |
| 9/10 | 51 |
|
34% |
| 8/10 | 9 |
|
6% |
| 7/10 | 2 |
|
1% |
| 6/10 | 3 |
|
2% |
| 5/10 | 0 |
|
0% |
| 4/10 | 3 |
|
2% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
1% |
92.40% Average
The raw data average (mean) for all the Kia Ora Campers valid reviews is 92.40% and is based on 150 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
6 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 150 valid reviews, the experience has 6 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 6 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 1 |
|
17% |
| 9/10 | 2 |
|
33% |
| 8/10 | 2 |
|
33% |
| 7/10 | 1 |
|
17% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
85.00% Average
The raw data average (mean) for all the Kia Ora Campers face-to-face reviews is 85.00% and is based on 6 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
94.06%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| allan Chaney | 10/10 | 429 days | 100% |
| Maree Witten | 10/10 | 490 days | 87% |
| Allan Harkness | 9/10 | 518 days | 81% |
| Anna Ferguson | 10/10 | 733 days | 36% |
| Alan Donald | 9/10 | 855 days | 20% |
| Peter Bücker | 10/10 | 855 days | 20% |
| julie durfy | 10/10 | 855 days | 20% |
| Vicki Higgins | 10/10 | 855 days | 20% |
| A. Anonymous | 4/10 | 855 days | 15% |
| Nicole Wake | 10/10 | 884 days | 17% |
| Joao Granja | 10/10 | 884 days | 17% |
| Hazel Jenkins | 9/10 | 884 days | 17% |
| Saar , Netherlands. | 10/10 | 884 days | 17% |
| Georg Beyschlag | 10/10 | 915 days | 14% |
| Axel Personne | 10/10 | 915 days | 14% |
| Deborah Ludwig | 10/10 | 915 days | 14% |
| Ben | 10/10 | 915 days | 14% |
| Samantha Lam | 9/10 | 946 days | 12% |
| Lucas Malina | 10/10 | 946 days | 12% |
| Henry Schenker | 9/10 | 946 days | 12% |
| GILLES NORMAND | 10/10 | 946 days | 12% |
| Mickaël Loichon | 10/10 | 946 days | 12% |
| Neil McAdie | 10/10 | 946 days | 12% |
| Miguel Lopez | 10/10 | 976 days | 10% |
| Claudia Ashton | 10/10 | 976 days | 10% |
| Julie P | 10/10 | 976 days | 10% |
| larry fisher | 9/10 | 1007 days | 8% |
| John Mette | 10/10 | 1160 days | 7% |
| Brendan McAleer | 8/10 | 1190 days | 6% |
| Jean Marc CHABOUD | 4/10 | 1221 days | 5% |
| K Michele Austin | 10/10 | 1221 days | 6% |
| Ken Grant | 8/10 | 1221 days | 6% |
| Meng Ng | 9/10 | 1221 days | 6% |
| John Appling | 9/10 | 1221 days | 6% |
| Isabelle & Bruno - France | 10/10 | 1221 days | 6% |
| Michael Ritchie | 10/10 | 1249 days | 6% |
| Marguerite Pierron | 9/10 | 1249 days | 6% |
| Eva Summermatter | 9/10 | 1249 days | 6% |
| Keith Bath | 9/10 | 1249 days | 6% |
| Janice Friesen | 10/10 | 1249 days | 6% |
| GARY Zweck | 9/10 | 1280 days | 6% |
| Gerd Hauschild | 10/10 | 1280 days | 6% |
| Stuart WILKINS | 9/10 | 1280 days | 6% |
| Barbara | 10/10 | 1280 days | 6% |
| Lee Middleton | 10/10 | 1311 days | 6% |
| DAVID PASSY | 9/10 | 1311 days | 6% |
| Diane Ferry | 9/10 | 1311 days | 6% |
| Muhd Yusof | 10/10 | 1311 days | 6% |
| lori tyler | 10/10 | 1311 days | 6% |
| Andrea Aloisi | 6/10 | 1311 days | 5% |
| David Taus | 9/10 | 1311 days | 6% |
| Ralph | 10/10 | 1311 days | 6% |
| Oliver | 10/10 | 1311 days | 6% |
| Tim Daborn | 10/10 | 1341 days | 6% |
| Andrea Bradshaw | 8/10 | 1341 days | 6% |
| Martin Greenwood | 9/10 | 1341 days | 6% |
| Anders Knutsson | 1/10 | 1402 days | 4% |
| Suzan Freeman | 9/10 | 1555 days | 5% |
| Robyn Rawson | 10/10 | 1555 days | 5% |
| Blair & Jacqui Martin | 9/10 | 1555 days | 5% |
| Audrey Simon | 9/10 | 1555 days | 5% |
| Christopher Bates | 10/10 | 1555 days | 5% |
| Lance Pearce | 10/10 | 1586 days | 5% |
| Gill Kenna | 9/10 | 1586 days | 5% |
| Tess Carrad | 9/10 | 1586 days | 5% |
| Josh Meyrick | 10/10 | 1586 days | 5% |
| angie Vickers | 9/10 | 1614 days | 5% |
| Denise Harja | 10/10 | 1614 days | 5% |
| Leonie Selk | 10/10 | 1614 days | 5% |
| Bodo Hesse | 10/10 | 1614 days | 5% |
| Dr Valerie Wall | 4/10 | 1614 days | 4% |
| Lyn Coleman | 10/10 | 1614 days | 5% |
| Simon Rickets | 10/10 | 1645 days | 5% |
| Helena Souckova | 10/10 | 1645 days | 5% |
| Chloe Nicholas | 8/10 | 1645 days | 5% |
| George Donkin | 10/10 | 1645 days | 5% |
| Eva Nittegaard | 9/10 | 1645 days | 5% |
| Dorothy and Graham Glen | 8/10 | 1703 days | 3% |
| Thomas Sator | 10/10 | 1706 days | 5% |
| Kevin Taylor | 10/10 | 1706 days | 5% |
| Nick Beer | 9/10 | 1706 days | 5% |
| terri stevens | 9/10 | 1706 days | 5% |
| Marçal Cot | 9/10 | 1706 days | 5% |
| Christopher Holmes | 10/10 | 1706 days | 5% |
| Allain Riepema | 10/10 | 1719 days | 3% |
| Hubert Toh | 10/10 | 1767 days | 5% |
| Kim Pinkerton | 6/10 | 1951 days | 4% |
| Henry Carstens | 7/10 | 1951 days | 4% |
| Tim Doskoch | 6/10 | 1951 days | 4% |
| Laurence Edwards | 8/10 | 1979 days | 4% |
| Nikolaj Lambertsen | 9/10 | 1979 days | 4% |
| richard genovese | 9/10 | 1979 days | 4% |
| Martina Rahlff | 9/10 | 1979 days | 4% |
| Kok Seong Wong | 9/10 | 2010 days | 4% |
| Kim Morhaus | 9/10 | 2010 days | 4% |
| Geoff Bardsley | 10/10 | 2010 days | 4% |
| Chris Britton | 10/10 | 2010 days | 4% |
| Camille Dow Baker | 9/10 | 2010 days | 4% |
| Tracy Houston | 10/10 | 2010 days | 4% |
| morgane delicourt | 10/10 | 2041 days | 4% |
| Davide Andriola | 10/10 | 2041 days | 4% |
| Raphael | 10/10 | 2041 days | 4% |
| Evelyn Rloeh | 9/10 | 2053 days | 2% |
| Ginetta Matthews | 8/10 | 2071 days | 4% |
| Ben Awcock | 10/10 | 2071 days | 4% |
| Michael Amos | 9/10 | 2071 days | 4% |
| Tony Waters | 10/10 | 2132 days | 4% |
| Nathan Taylor | 10/10 | 2194 days | 4% |
| Paul and Astrid | 7/10 | 2328 days | 2% |
| Julia Ebneter | 8/10 | 2368 days | 2% |
| Myrthe van Burink | 10/10 | 2376 days | 3% |
| Johannes Leistner | 10/10 | 2376 days | 3% |
| Lynne Martin | 9/10 | 2407 days | 3% |
| JMC | 9/10 | 2407 days | 3% |
| Cindy Renea | 10/10 | 3016 days | 1% |
| Tony Williamson | 10/10 | 3167 days | 1% |
| Don Sutherland | 9/10 | 3177 days | 0% |
| L+B | 9/10 | 3381 days | 0% |
| kmgirard | 10/10 | 3412 days | 0% |
| Jon satchwell | 10/10 | 3412 days | 0% |
| Marymac | 9/10 | 3440 days | 0% |
| chris malkin | 9/10 | 3440 days | 0% |
| JP Kearney | 10/10 | 3502 days | 0% |
| jennyjay | 9/10 | 3532 days | 0% |
| Maverick | 10/10 | 3746 days | 1% |
| Henning_Lizette | 9/10 | 3746 days | 1% |
| Sandra | 10/10 | 3746 days | 1% |
| Lara_C | 9/10 | 3746 days | 1% |
| djandjcmccallum | 9/10 | 3806 days | 1% |
| simonl2m | 8/10 | 3837 days | 1% |
| janejeff | 10/10 | 3837 days | 1% |
| piersa | 9/10 | 3868 days | 1% |
| debnphil | 10/10 | 3929 days | 1% |
| honeymoon1 | 10/10 | 3929 days | 1% |
| oherreravaras | 10/10 | 3959 days | 1% |
| kiwitravellers | 10/10 | 3959 days | 1% |
| El Duderino | 9/10 | 3959 days | 1% |
| Smyth | 9/10 | 4143 days | 1% |
| Shan104 | 9/10 | 4202 days | 1% |
| gazbow | 10/10 | 4294 days | 1% |
| PZ72 | 10/10 | 4508 days | 1% |
| Stephen Fletcher | 10/10 | 4598 days | 1% |
| scully | 10/10 | 4598 days | 1% |
| Chris22 | 9/10 | 4628 days | 1% |
| Andrew Doutch | 9/10 | 4781 days | 1% |
| nina | 10/10 | 4781 days | 1% |
| agc | 10/10 | 4781 days | 1% |
| Malcolm Henham | 10/10 | 4901 days | 1% |
| Ann McGrath | 10/10 | 5267 days | 1% |
| harry425 | 10/10 | 5663 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Kia Ora Campers experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-5.03% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 123 days. The Kia Ora Campers experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.83% |
| 2 | -2.33% |
| 3 | -1.50% |
| 4 | -0.67% |
| 5 | -0.17% |
| 6 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Kia Ora Campers experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -1.99% |
| 198 | -2.00% |
| 199 | -2.02% |
| 200 | -2.03% |
| 201 | -2.04% |
| 202 | -2.05% |
| 203 | -2.06% |
| … | … |
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
89%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz.