Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Kia Ora Campers.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Kia Ora Campers
Valid Reviews
164 Valid Reviews
The Kia Ora Campers experience has a total of 168 reviews. There are 164 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 164 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 92 |
|
56% |
| 9/10 | 54 |
|
33% |
| 8/10 | 9 |
|
5% |
| 7/10 | 2 |
|
1% |
| 6/10 | 3 |
|
2% |
| 5/10 | 0 |
|
0% |
| 4/10 | 3 |
|
2% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
1% |
92.87% Average
The raw data average (mean) for all the Kia Ora Campers valid reviews is 92.87% and is based on 164 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
6 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 164 valid reviews, the experience has 6 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 6 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 1 |
|
17% |
| 9/10 | 2 |
|
33% |
| 8/10 | 2 |
|
33% |
| 7/10 | 1 |
|
17% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
85.00% Average
The raw data average (mean) for all the Kia Ora Campers face-to-face reviews is 85.00% and is based on 6 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
96.46%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Traci Jo Barrett | 10/10 | 70 days | 100% |
| Patty Connor | 10/10 | 254 days | 97% |
| Cor and Jacqueline, The Netherlands | 10/10 | 282 days | 96% |
| Carole Garman | 10/10 | 282 days | 96% |
| Patrick Auvergne | 9/10 | 619 days | 78% |
| Cor en Jacqueline, The Netherlands | 10/10 | 648 days | 76% |
| Ernst en Rensje | 10/10 | 740 days | 69% |
| Kevin Walsh | 9/10 | 740 days | 68% |
| Robin | 9/10 | 771 days | 66% |
| Jane and Rachel | 10/10 | 954 days | 48% |
| Peter and Annemarie | 10/10 | 985 days | 45% |
| Kelsey Fisher | 10/10 | 985 days | 45% |
| Peter and Regina Schmidt | 10/10 | 1013 days | 43% |
| Neil Calvert | 10/10 | 1166 days | 30% |
| allan Chaney | 10/10 | 1653 days | 6% |
| Maree Witten | 10/10 | 1714 days | 5% |
| Allan Harkness | 9/10 | 1742 days | 5% |
| Anna Ferguson | 10/10 | 1957 days | 4% |
| Alan Donald | 9/10 | 2079 days | 4% |
| Peter Bücker | 10/10 | 2079 days | 4% |
| julie durfy | 10/10 | 2079 days | 4% |
| Vicki Higgins | 10/10 | 2080 days | 4% |
| A. Anonymous | 4/10 | 2080 days | 3% |
| Nicole Wake | 10/10 | 2108 days | 4% |
| Joao Granja | 10/10 | 2109 days | 4% |
| Hazel Jenkins | 9/10 | 2109 days | 4% |
| Saar , Netherlands. | 10/10 | 2109 days | 4% |
| Georg Beyschlag | 10/10 | 2139 days | 4% |
| Axel Personne | 10/10 | 2139 days | 4% |
| Deborah Ludwig | 10/10 | 2139 days | 4% |
| Ben | 10/10 | 2140 days | 4% |
| Samantha Lam | 9/10 | 2170 days | 4% |
| Lucas Malina | 10/10 | 2170 days | 4% |
| Henry Schenker | 9/10 | 2170 days | 4% |
| GILLES NORMAND | 10/10 | 2170 days | 4% |
| Mickaël Loichon | 10/10 | 2171 days | 4% |
| Neil McAdie | 10/10 | 2171 days | 4% |
| Miguel Lopez | 10/10 | 2200 days | 4% |
| Claudia Ashton | 10/10 | 2200 days | 4% |
| Julie P | 10/10 | 2201 days | 4% |
| larry fisher | 9/10 | 2232 days | 4% |
| John Mette | 10/10 | 2384 days | 4% |
| Brendan McAleer | 8/10 | 2414 days | 4% |
| Jean Marc CHABOUD | 4/10 | 2445 days | 2% |
| K Michele Austin | 10/10 | 2445 days | 4% |
| Ken Grant | 8/10 | 2445 days | 3% |
| Meng Ng | 9/10 | 2445 days | 3% |
| John Appling | 9/10 | 2445 days | 3% |
| Isabelle & Bruno - France | 10/10 | 2446 days | 4% |
| Michael Ritchie | 10/10 | 2473 days | 3% |
| Marguerite Pierron | 9/10 | 2473 days | 3% |
| Eva Summermatter | 9/10 | 2473 days | 3% |
| Keith Bath | 9/10 | 2474 days | 3% |
| Janice Friesen | 10/10 | 2474 days | 3% |
| GARY Zweck | 9/10 | 2504 days | 3% |
| Gerd Hauschild | 10/10 | 2505 days | 3% |
| Stuart WILKINS | 9/10 | 2505 days | 3% |
| Barbara | 10/10 | 2505 days | 3% |
| Lee Middleton | 10/10 | 2535 days | 3% |
| DAVID PASSY | 9/10 | 2535 days | 3% |
| Diane Ferry | 9/10 | 2535 days | 3% |
| Muhd Yusof | 10/10 | 2535 days | 3% |
| lori tyler | 10/10 | 2535 days | 3% |
| Andrea Aloisi | 6/10 | 2535 days | 3% |
| David Taus | 9/10 | 2535 days | 3% |
| Ralph | 10/10 | 2536 days | 3% |
| Oliver | 10/10 | 2536 days | 3% |
| Tim Daborn | 10/10 | 2565 days | 3% |
| Andrea Bradshaw | 8/10 | 2565 days | 3% |
| Martin Greenwood | 9/10 | 2566 days | 3% |
| Anders Knutsson | 1/10 | 2626 days | 1% |
| Suzan Freeman | 9/10 | 2779 days | 3% |
| Robyn Rawson | 10/10 | 2779 days | 3% |
| Blair & Jacqui Martin | 9/10 | 2779 days | 3% |
| Audrey Simon | 9/10 | 2779 days | 3% |
| Christopher Bates | 10/10 | 2780 days | 3% |
| Lance Pearce | 10/10 | 2810 days | 3% |
| Gill Kenna | 9/10 | 2810 days | 3% |
| Tess Carrad | 9/10 | 2810 days | 3% |
| Josh Meyrick | 10/10 | 2811 days | 3% |
| angie Vickers | 9/10 | 2838 days | 3% |
| Denise Harja | 10/10 | 2838 days | 3% |
| Leonie Selk | 10/10 | 2838 days | 3% |
| Bodo Hesse | 10/10 | 2838 days | 3% |
| Dr Valerie Wall | 4/10 | 2839 days | 2% |
| Lyn Coleman | 10/10 | 2839 days | 3% |
| Simon Rickets | 10/10 | 2869 days | 3% |
| Helena Souckova | 10/10 | 2869 days | 3% |
| Chloe Nicholas | 8/10 | 2869 days | 3% |
| George Donkin | 10/10 | 2869 days | 3% |
| Eva Nittegaard | 9/10 | 2869 days | 3% |
| Dorothy and Graham Glen | 8/10 | 2928 days | 1% |
| Thomas Sator | 10/10 | 2930 days | 3% |
| Kevin Taylor | 10/10 | 2930 days | 3% |
| Nick Beer | 9/10 | 2930 days | 3% |
| terri stevens | 9/10 | 2930 days | 3% |
| Marçal Cot | 9/10 | 2930 days | 3% |
| Christopher Holmes | 10/10 | 2930 days | 3% |
| Allain Riepema | 10/10 | 2944 days | 1% |
| Hubert Toh | 10/10 | 2992 days | 2% |
| Kim Pinkerton | 6/10 | 3175 days | 2% |
| Henry Carstens | 7/10 | 3175 days | 2% |
| Tim Doskoch | 6/10 | 3175 days | 2% |
| Laurence Edwards | 8/10 | 3203 days | 2% |
| Nikolaj Lambertsen | 9/10 | 3203 days | 2% |
| richard genovese | 9/10 | 3203 days | 2% |
| Martina Rahlff | 9/10 | 3203 days | 2% |
| Kok Seong Wong | 9/10 | 3234 days | 2% |
| Kim Morhaus | 9/10 | 3234 days | 2% |
| Geoff Bardsley | 10/10 | 3234 days | 2% |
| Chris Britton | 10/10 | 3234 days | 2% |
| Camille Dow Baker | 9/10 | 3234 days | 2% |
| Tracy Houston | 10/10 | 3234 days | 2% |
| morgane delicourt | 10/10 | 3265 days | 2% |
| Davide Andriola | 10/10 | 3265 days | 2% |
| Raphael | 10/10 | 3265 days | 2% |
| Evelyn Rloeh | 9/10 | 3278 days | 1% |
| Ginetta Matthews | 8/10 | 3295 days | 2% |
| Ben Awcock | 10/10 | 3295 days | 2% |
| Michael Amos | 9/10 | 3295 days | 2% |
| Tony Waters | 10/10 | 3356 days | 2% |
| Nathan Taylor | 10/10 | 3418 days | 2% |
| Paul and Astrid | 7/10 | 3553 days | 1% |
| Julia Ebneter | 8/10 | 3593 days | 1% |
| Myrthe van Burink | 10/10 | 3600 days | 1% |
| Johannes Leistner | 10/10 | 3600 days | 1% |
| Lynne Martin | 9/10 | 3631 days | 1% |
| JMC | 9/10 | 3632 days | 1% |
| Cindy Renea | 10/10 | 4241 days | 0% |
| Tony Williamson | 10/10 | 4392 days | 1% |
| Don Sutherland | 9/10 | 4402 days | 0% |
| L+B | 9/10 | 4606 days | 1% |
| kmgirard | 10/10 | 4637 days | 1% |
| Jon satchwell | 10/10 | 4637 days | 1% |
| Marymac | 9/10 | 4665 days | 1% |
| chris malkin | 9/10 | 4665 days | 1% |
| JP Kearney | 10/10 | 4727 days | 1% |
| jennyjay | 9/10 | 4757 days | 1% |
| Maverick | 10/10 | 4971 days | 1% |
| Henning_Lizette | 9/10 | 4971 days | 1% |
| Sandra | 10/10 | 4971 days | 1% |
| Lara_C | 9/10 | 4971 days | 1% |
| djandjcmccallum | 9/10 | 5031 days | 1% |
| simonl2m | 8/10 | 5062 days | 1% |
| janejeff | 10/10 | 5062 days | 1% |
| piersa | 9/10 | 5093 days | 1% |
| debnphil | 10/10 | 5154 days | 1% |
| honeymoon1 | 10/10 | 5154 days | 1% |
| oherreravaras | 10/10 | 5184 days | 1% |
| kiwitravellers | 10/10 | 5184 days | 1% |
| El Duderino | 9/10 | 5184 days | 1% |
| Smyth | 9/10 | 5368 days | 1% |
| Shan104 | 9/10 | 5427 days | 1% |
| gazbow | 10/10 | 5519 days | 1% |
| PZ72 | 10/10 | 5733 days | 1% |
| Stephen Fletcher | 10/10 | 5823 days | 1% |
| scully | 10/10 | 5823 days | 1% |
| Chris22 | 9/10 | 5853 days | 1% |
| Andrew Doutch | 9/10 | 6006 days | 1% |
| nina | 10/10 | 6006 days | 1% |
| agc | 10/10 | 6006 days | 1% |
| Malcolm Henham | 10/10 | 6126 days | 1% |
| Ann McGrath | 10/10 | 6492 days | 1% |
| harry425 | 10/10 | 6888 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Kia Ora Campers experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.21% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 46 days. The Kia Ora Campers experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Kia Ora Campers experience has been adjusted for 61 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 58 | -1.15% |
| 59 | -1.17% |
| 60 | -1.19% |
| 61 | -1.21% |
| 62 | -1.23% |
| 63 | -1.25% |
| 64 | -1.27% |
| … | … |
Balancing Adjustment
0.72% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
93%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.