G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Kia Ora Campers.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Kia Ora Campers
Valid Reviews
164 Valid Reviews
The Kia Ora Campers experience has a total of 169 reviews. There are 164 valid reviews that are included when calculating the ranking score and 5 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 164 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 92 |
|
56% |
| 9/10 | 54 |
|
33% |
| 8/10 | 9 |
|
5% |
| 7/10 | 2 |
|
1% |
| 6/10 | 3 |
|
2% |
| 5/10 | 0 |
|
0% |
| 4/10 | 3 |
|
2% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
1% |
92.87% Average
The raw data average (mean) for all the Kia Ora Campers valid reviews is 92.87% and is based on 164 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
6 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 164 valid reviews, the experience has 6 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 6 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 1 |
|
17% |
| 9/10 | 2 |
|
33% |
| 8/10 | 2 |
|
33% |
| 7/10 | 1 |
|
17% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
85.00% Average
The raw data average (mean) for all the Kia Ora Campers face-to-face reviews is 85.00% and is based on 6 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
96.45%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Traci Jo Barrett | 10/10 | 108 days | 100% |
| Patty Connor | 10/10 | 292 days | 96% |
| Cor and Jacqueline, The Netherlands | 10/10 | 320 days | 95% |
| Carole Garman | 10/10 | 320 days | 95% |
| Patrick Auvergne | 9/10 | 657 days | 75% |
| Cor en Jacqueline, The Netherlands | 10/10 | 686 days | 74% |
| Ernst en Rensje | 10/10 | 778 days | 66% |
| Kevin Walsh | 9/10 | 778 days | 65% |
| Robin | 9/10 | 809 days | 62% |
| Jane and Rachel | 10/10 | 992 days | 45% |
| Peter and Annemarie | 10/10 | 1023 days | 42% |
| Kelsey Fisher | 10/10 | 1023 days | 42% |
| Peter and Regina Schmidt | 10/10 | 1051 days | 39% |
| Neil Calvert | 10/10 | 1204 days | 27% |
| allan Chaney | 10/10 | 1692 days | 6% |
| Maree Witten | 10/10 | 1753 days | 5% |
| Allan Harkness | 9/10 | 1781 days | 5% |
| Anna Ferguson | 10/10 | 1996 days | 5% |
| Alan Donald | 9/10 | 2118 days | 4% |
| Peter Bücker | 10/10 | 2118 days | 4% |
| julie durfy | 10/10 | 2118 days | 4% |
| Vicki Higgins | 10/10 | 2118 days | 4% |
| A. Anonymous | 4/10 | 2118 days | 3% |
| Nicole Wake | 10/10 | 2147 days | 4% |
| Joao Granja | 10/10 | 2147 days | 4% |
| Hazel Jenkins | 9/10 | 2147 days | 4% |
| Saar , Netherlands. | 10/10 | 2147 days | 4% |
| Georg Beyschlag | 10/10 | 2178 days | 4% |
| Axel Personne | 10/10 | 2178 days | 4% |
| Deborah Ludwig | 10/10 | 2178 days | 4% |
| Ben | 10/10 | 2178 days | 4% |
| Samantha Lam | 9/10 | 2209 days | 4% |
| Lucas Malina | 10/10 | 2209 days | 4% |
| Henry Schenker | 9/10 | 2209 days | 4% |
| GILLES NORMAND | 10/10 | 2209 days | 4% |
| Mickaël Loichon | 10/10 | 2209 days | 4% |
| Neil McAdie | 10/10 | 2209 days | 4% |
| Miguel Lopez | 10/10 | 2239 days | 4% |
| Claudia Ashton | 10/10 | 2239 days | 4% |
| Julie P | 10/10 | 2239 days | 4% |
| larry fisher | 9/10 | 2270 days | 4% |
| John Mette | 10/10 | 2423 days | 4% |
| Brendan McAleer | 8/10 | 2453 days | 4% |
| Jean Marc CHABOUD | 4/10 | 2484 days | 2% |
| K Michele Austin | 10/10 | 2484 days | 4% |
| Ken Grant | 8/10 | 2484 days | 3% |
| Meng Ng | 9/10 | 2484 days | 4% |
| John Appling | 9/10 | 2484 days | 4% |
| Isabelle & Bruno - France | 10/10 | 2484 days | 4% |
| Michael Ritchie | 10/10 | 2512 days | 3% |
| Marguerite Pierron | 9/10 | 2512 days | 3% |
| Eva Summermatter | 9/10 | 2512 days | 3% |
| Keith Bath | 9/10 | 2512 days | 3% |
| Janice Friesen | 10/10 | 2512 days | 3% |
| GARY Zweck | 9/10 | 2543 days | 3% |
| Gerd Hauschild | 10/10 | 2543 days | 3% |
| Stuart WILKINS | 9/10 | 2543 days | 3% |
| Barbara | 10/10 | 2543 days | 3% |
| Lee Middleton | 10/10 | 2574 days | 3% |
| DAVID PASSY | 9/10 | 2574 days | 3% |
| Diane Ferry | 9/10 | 2574 days | 3% |
| Muhd Yusof | 10/10 | 2574 days | 3% |
| lori tyler | 10/10 | 2574 days | 3% |
| Andrea Aloisi | 6/10 | 2574 days | 3% |
| David Taus | 9/10 | 2574 days | 3% |
| Ralph | 10/10 | 2574 days | 3% |
| Oliver | 10/10 | 2574 days | 3% |
| Tim Daborn | 10/10 | 2604 days | 3% |
| Andrea Bradshaw | 8/10 | 2604 days | 3% |
| Martin Greenwood | 9/10 | 2604 days | 3% |
| Anders Knutsson | 1/10 | 2665 days | 1% |
| Suzan Freeman | 9/10 | 2818 days | 3% |
| Robyn Rawson | 10/10 | 2818 days | 3% |
| Blair & Jacqui Martin | 9/10 | 2818 days | 3% |
| Audrey Simon | 9/10 | 2818 days | 3% |
| Christopher Bates | 10/10 | 2818 days | 3% |
| Lance Pearce | 10/10 | 2849 days | 3% |
| Gill Kenna | 9/10 | 2849 days | 3% |
| Tess Carrad | 9/10 | 2849 days | 3% |
| Josh Meyrick | 10/10 | 2849 days | 3% |
| angie Vickers | 9/10 | 2877 days | 3% |
| Denise Harja | 10/10 | 2877 days | 3% |
| Leonie Selk | 10/10 | 2877 days | 3% |
| Bodo Hesse | 10/10 | 2877 days | 3% |
| Dr Valerie Wall | 4/10 | 2877 days | 2% |
| Lyn Coleman | 10/10 | 2877 days | 3% |
| Simon Rickets | 10/10 | 2908 days | 3% |
| Helena Souckova | 10/10 | 2908 days | 3% |
| Chloe Nicholas | 8/10 | 2908 days | 3% |
| George Donkin | 10/10 | 2908 days | 3% |
| Eva Nittegaard | 9/10 | 2908 days | 3% |
| Dorothy and Graham Glen | 8/10 | 2966 days | 1% |
| Thomas Sator | 10/10 | 2969 days | 3% |
| Kevin Taylor | 10/10 | 2969 days | 3% |
| Nick Beer | 9/10 | 2969 days | 3% |
| terri stevens | 9/10 | 2969 days | 3% |
| Marçal Cot | 9/10 | 2969 days | 3% |
| Christopher Holmes | 10/10 | 2969 days | 3% |
| Allain Riepema | 10/10 | 2982 days | 1% |
| Hubert Toh | 10/10 | 3030 days | 2% |
| Kim Pinkerton | 6/10 | 3214 days | 2% |
| Henry Carstens | 7/10 | 3214 days | 2% |
| Tim Doskoch | 6/10 | 3214 days | 2% |
| Laurence Edwards | 8/10 | 3242 days | 2% |
| Nikolaj Lambertsen | 9/10 | 3242 days | 2% |
| richard genovese | 9/10 | 3242 days | 2% |
| Martina Rahlff | 9/10 | 3242 days | 2% |
| Kok Seong Wong | 9/10 | 3273 days | 2% |
| Kim Morhaus | 9/10 | 3273 days | 2% |
| Geoff Bardsley | 10/10 | 3273 days | 2% |
| Chris Britton | 10/10 | 3273 days | 2% |
| Camille Dow Baker | 9/10 | 3273 days | 2% |
| Tracy Houston | 10/10 | 3273 days | 2% |
| morgane delicourt | 10/10 | 3304 days | 2% |
| Davide Andriola | 10/10 | 3304 days | 2% |
| Raphael | 10/10 | 3304 days | 2% |
| Evelyn Rloeh | 9/10 | 3316 days | 1% |
| Ginetta Matthews | 8/10 | 3334 days | 2% |
| Ben Awcock | 10/10 | 3334 days | 2% |
| Michael Amos | 9/10 | 3334 days | 2% |
| Tony Waters | 10/10 | 3395 days | 2% |
| Nathan Taylor | 10/10 | 3457 days | 2% |
| Paul and Astrid | 7/10 | 3591 days | 1% |
| Julia Ebneter | 8/10 | 3631 days | 1% |
| Myrthe van Burink | 10/10 | 3639 days | 1% |
| Johannes Leistner | 10/10 | 3639 days | 1% |
| Lynne Martin | 9/10 | 3670 days | 1% |
| JMC | 9/10 | 3670 days | 1% |
| Cindy Renea | 10/10 | 4279 days | 0% |
| Tony Williamson | 10/10 | 4430 days | 1% |
| Don Sutherland | 9/10 | 4440 days | 0% |
| L+B | 9/10 | 4644 days | 1% |
| kmgirard | 10/10 | 4675 days | 1% |
| Jon satchwell | 10/10 | 4675 days | 1% |
| Marymac | 9/10 | 4703 days | 1% |
| chris malkin | 9/10 | 4703 days | 1% |
| JP Kearney | 10/10 | 4765 days | 1% |
| jennyjay | 9/10 | 4795 days | 1% |
| Maverick | 10/10 | 5009 days | 1% |
| Henning_Lizette | 9/10 | 5009 days | 1% |
| Sandra | 10/10 | 5009 days | 1% |
| Lara_C | 9/10 | 5009 days | 1% |
| djandjcmccallum | 9/10 | 5069 days | 1% |
| simonl2m | 8/10 | 5100 days | 1% |
| janejeff | 10/10 | 5100 days | 1% |
| piersa | 9/10 | 5131 days | 1% |
| debnphil | 10/10 | 5192 days | 1% |
| honeymoon1 | 10/10 | 5192 days | 1% |
| oherreravaras | 10/10 | 5222 days | 1% |
| kiwitravellers | 10/10 | 5222 days | 1% |
| El Duderino | 9/10 | 5222 days | 1% |
| Smyth | 9/10 | 5406 days | 1% |
| Shan104 | 9/10 | 5465 days | 1% |
| gazbow | 10/10 | 5557 days | 1% |
| PZ72 | 10/10 | 5771 days | 1% |
| Stephen Fletcher | 10/10 | 5861 days | 1% |
| scully | 10/10 | 5861 days | 1% |
| Chris22 | 9/10 | 5891 days | 1% |
| Andrew Doutch | 9/10 | 6044 days | 1% |
| nina | 10/10 | 6044 days | 1% |
| agc | 10/10 | 6044 days | 1% |
| Malcolm Henham | 10/10 | 6164 days | 1% |
| Ann McGrath | 10/10 | 6530 days | 1% |
| harry425 | 10/10 | 6926 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Kia Ora Campers experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-5.02% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 42 days. The Kia Ora Campers experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Kia Ora Campers experience has been adjusted for 100 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 97 | -1.96% |
| 98 | -1.98% |
| 99 | -2.00% |
| 100 | -2.02% |
| 101 | -2.04% |
| 102 | -2.06% |
| 103 | -2.09% |
| … | … |
Balancing Adjustment
0.81% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
92%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.