Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Kia Ora Campers.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Kia Ora Campers
Valid Reviews
165 Valid Reviews
The Kia Ora Campers experience has a total of 169 reviews. There are 165 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 165 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 93 |
|
56% |
| 9/10 | 54 |
|
33% |
| 8/10 | 9 |
|
5% |
| 7/10 | 2 |
|
1% |
| 6/10 | 3 |
|
2% |
| 5/10 | 0 |
|
0% |
| 4/10 | 3 |
|
2% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
1% |
92.91% Average
The raw data average (mean) for all the Kia Ora Campers valid reviews is 92.91% and is based on 165 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
6 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 165 valid reviews, the experience has 6 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 6 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 1 |
|
17% |
| 9/10 | 2 |
|
33% |
| 8/10 | 2 |
|
33% |
| 7/10 | 1 |
|
17% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
85.00% Average
The raw data average (mean) for all the Kia Ora Campers face-to-face reviews is 85.00% and is based on 6 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
96.71%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Johan en Inge van de Breevaart | 10/10 | 40 days | 100% |
| Traci Jo Barrett | 10/10 | 131 days | 99% |
| Patty Connor | 10/10 | 315 days | 94% |
| Cor and Jacqueline, The Netherlands | 10/10 | 343 days | 93% |
| Carole Garman | 10/10 | 343 days | 93% |
| Patrick Auvergne | 9/10 | 680 days | 73% |
| Cor en Jacqueline, The Netherlands | 10/10 | 709 days | 71% |
| Ernst en Rensje | 10/10 | 801 days | 63% |
| Kevin Walsh | 9/10 | 801 days | 63% |
| Robin | 9/10 | 832 days | 60% |
| Jane and Rachel | 10/10 | 1015 days | 42% |
| Peter and Annemarie | 10/10 | 1046 days | 40% |
| Kelsey Fisher | 10/10 | 1046 days | 40% |
| Peter and Regina Schmidt | 10/10 | 1074 days | 37% |
| Neil Calvert | 10/10 | 1227 days | 25% |
| allan Chaney | 10/10 | 1714 days | 6% |
| Maree Witten | 10/10 | 1775 days | 5% |
| Allan Harkness | 9/10 | 1803 days | 5% |
| Anna Ferguson | 10/10 | 2018 days | 4% |
| Alan Donald | 9/10 | 2140 days | 4% |
| Peter Bücker | 10/10 | 2140 days | 4% |
| julie durfy | 10/10 | 2140 days | 4% |
| Vicki Higgins | 10/10 | 2141 days | 4% |
| A. Anonymous | 4/10 | 2141 days | 3% |
| Nicole Wake | 10/10 | 2169 days | 4% |
| Joao Granja | 10/10 | 2170 days | 4% |
| Hazel Jenkins | 9/10 | 2170 days | 4% |
| Saar , Netherlands. | 10/10 | 2170 days | 4% |
| Georg Beyschlag | 10/10 | 2200 days | 4% |
| Axel Personne | 10/10 | 2200 days | 4% |
| Deborah Ludwig | 10/10 | 2200 days | 4% |
| Ben | 10/10 | 2201 days | 4% |
| Samantha Lam | 9/10 | 2231 days | 4% |
| Lucas Malina | 10/10 | 2231 days | 4% |
| Henry Schenker | 9/10 | 2231 days | 4% |
| GILLES NORMAND | 10/10 | 2231 days | 4% |
| Mickaël Loichon | 10/10 | 2232 days | 4% |
| Neil McAdie | 10/10 | 2232 days | 4% |
| Miguel Lopez | 10/10 | 2261 days | 4% |
| Claudia Ashton | 10/10 | 2261 days | 4% |
| Julie P | 10/10 | 2262 days | 4% |
| larry fisher | 9/10 | 2293 days | 4% |
| John Mette | 10/10 | 2445 days | 4% |
| Brendan McAleer | 8/10 | 2475 days | 4% |
| Jean Marc CHABOUD | 4/10 | 2506 days | 2% |
| K Michele Austin | 10/10 | 2506 days | 4% |
| Ken Grant | 8/10 | 2506 days | 3% |
| Meng Ng | 9/10 | 2506 days | 3% |
| John Appling | 9/10 | 2506 days | 3% |
| Isabelle & Bruno - France | 10/10 | 2507 days | 4% |
| Michael Ritchie | 10/10 | 2534 days | 3% |
| Marguerite Pierron | 9/10 | 2534 days | 3% |
| Eva Summermatter | 9/10 | 2534 days | 3% |
| Keith Bath | 9/10 | 2535 days | 3% |
| Janice Friesen | 10/10 | 2535 days | 3% |
| GARY Zweck | 9/10 | 2565 days | 3% |
| Gerd Hauschild | 10/10 | 2566 days | 3% |
| Stuart WILKINS | 9/10 | 2566 days | 3% |
| Barbara | 10/10 | 2566 days | 3% |
| Lee Middleton | 10/10 | 2596 days | 3% |
| DAVID PASSY | 9/10 | 2596 days | 3% |
| Diane Ferry | 9/10 | 2596 days | 3% |
| Muhd Yusof | 10/10 | 2596 days | 3% |
| lori tyler | 10/10 | 2596 days | 3% |
| Andrea Aloisi | 6/10 | 2596 days | 3% |
| David Taus | 9/10 | 2596 days | 3% |
| Ralph | 10/10 | 2597 days | 3% |
| Oliver | 10/10 | 2597 days | 3% |
| Tim Daborn | 10/10 | 2626 days | 3% |
| Andrea Bradshaw | 8/10 | 2626 days | 3% |
| Martin Greenwood | 9/10 | 2627 days | 3% |
| Anders Knutsson | 1/10 | 2687 days | 1% |
| Suzan Freeman | 9/10 | 2840 days | 3% |
| Robyn Rawson | 10/10 | 2840 days | 3% |
| Blair & Jacqui Martin | 9/10 | 2840 days | 3% |
| Audrey Simon | 9/10 | 2840 days | 3% |
| Christopher Bates | 10/10 | 2841 days | 3% |
| Lance Pearce | 10/10 | 2871 days | 3% |
| Gill Kenna | 9/10 | 2871 days | 3% |
| Tess Carrad | 9/10 | 2871 days | 3% |
| Josh Meyrick | 10/10 | 2872 days | 3% |
| angie Vickers | 9/10 | 2899 days | 3% |
| Denise Harja | 10/10 | 2899 days | 3% |
| Leonie Selk | 10/10 | 2899 days | 3% |
| Bodo Hesse | 10/10 | 2899 days | 3% |
| Dr Valerie Wall | 4/10 | 2900 days | 2% |
| Lyn Coleman | 10/10 | 2900 days | 3% |
| Simon Rickets | 10/10 | 2930 days | 3% |
| Helena Souckova | 10/10 | 2930 days | 3% |
| Chloe Nicholas | 8/10 | 2930 days | 3% |
| George Donkin | 10/10 | 2930 days | 3% |
| Eva Nittegaard | 9/10 | 2930 days | 3% |
| Dorothy and Graham Glen | 8/10 | 2989 days | 1% |
| Thomas Sator | 10/10 | 2991 days | 3% |
| Kevin Taylor | 10/10 | 2991 days | 3% |
| Nick Beer | 9/10 | 2991 days | 3% |
| terri stevens | 9/10 | 2991 days | 3% |
| Marçal Cot | 9/10 | 2991 days | 3% |
| Christopher Holmes | 10/10 | 2991 days | 3% |
| Allain Riepema | 10/10 | 3005 days | 1% |
| Hubert Toh | 10/10 | 3053 days | 2% |
| Kim Pinkerton | 6/10 | 3236 days | 2% |
| Henry Carstens | 7/10 | 3236 days | 2% |
| Tim Doskoch | 6/10 | 3236 days | 2% |
| Laurence Edwards | 8/10 | 3264 days | 2% |
| Nikolaj Lambertsen | 9/10 | 3264 days | 2% |
| richard genovese | 9/10 | 3264 days | 2% |
| Martina Rahlff | 9/10 | 3264 days | 2% |
| Kok Seong Wong | 9/10 | 3295 days | 2% |
| Kim Morhaus | 9/10 | 3295 days | 2% |
| Geoff Bardsley | 10/10 | 3295 days | 2% |
| Chris Britton | 10/10 | 3295 days | 2% |
| Camille Dow Baker | 9/10 | 3295 days | 2% |
| Tracy Houston | 10/10 | 3295 days | 2% |
| morgane delicourt | 10/10 | 3326 days | 2% |
| Davide Andriola | 10/10 | 3326 days | 2% |
| Raphael | 10/10 | 3326 days | 2% |
| Evelyn Rloeh | 9/10 | 3339 days | 1% |
| Ginetta Matthews | 8/10 | 3356 days | 2% |
| Ben Awcock | 10/10 | 3356 days | 2% |
| Michael Amos | 9/10 | 3356 days | 2% |
| Tony Waters | 10/10 | 3417 days | 2% |
| Nathan Taylor | 10/10 | 3479 days | 2% |
| Paul and Astrid | 7/10 | 3614 days | 1% |
| Julia Ebneter | 8/10 | 3654 days | 1% |
| Myrthe van Burink | 10/10 | 3661 days | 1% |
| Johannes Leistner | 10/10 | 3661 days | 1% |
| Lynne Martin | 9/10 | 3692 days | 1% |
| JMC | 9/10 | 3693 days | 1% |
| Cindy Renea | 10/10 | 4302 days | 0% |
| Tony Williamson | 10/10 | 4453 days | 1% |
| Don Sutherland | 9/10 | 4463 days | 0% |
| L+B | 9/10 | 4667 days | 1% |
| kmgirard | 10/10 | 4698 days | 1% |
| Jon satchwell | 10/10 | 4698 days | 1% |
| Marymac | 9/10 | 4726 days | 1% |
| chris malkin | 9/10 | 4726 days | 1% |
| JP Kearney | 10/10 | 4788 days | 1% |
| jennyjay | 9/10 | 4818 days | 1% |
| Maverick | 10/10 | 5032 days | 1% |
| Henning_Lizette | 9/10 | 5032 days | 1% |
| Sandra | 10/10 | 5032 days | 1% |
| Lara_C | 9/10 | 5032 days | 1% |
| djandjcmccallum | 9/10 | 5092 days | 1% |
| simonl2m | 8/10 | 5123 days | 1% |
| janejeff | 10/10 | 5123 days | 1% |
| piersa | 9/10 | 5154 days | 1% |
| debnphil | 10/10 | 5215 days | 1% |
| honeymoon1 | 10/10 | 5215 days | 1% |
| oherreravaras | 10/10 | 5245 days | 1% |
| kiwitravellers | 10/10 | 5245 days | 1% |
| El Duderino | 9/10 | 5245 days | 1% |
| Smyth | 9/10 | 5429 days | 1% |
| Shan104 | 9/10 | 5488 days | 1% |
| gazbow | 10/10 | 5580 days | 1% |
| PZ72 | 10/10 | 5794 days | 1% |
| Stephen Fletcher | 10/10 | 5884 days | 1% |
| scully | 10/10 | 5884 days | 1% |
| Chris22 | 9/10 | 5914 days | 1% |
| Andrew Doutch | 9/10 | 6067 days | 1% |
| nina | 10/10 | 6067 days | 1% |
| agc | 10/10 | 6067 days | 1% |
| Malcolm Henham | 10/10 | 6187 days | 1% |
| Ann McGrath | 10/10 | 6553 days | 1% |
| harry425 | 10/10 | 6949 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Kia Ora Campers experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.09% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 44 days. The Kia Ora Campers experience has 1 recent ranking. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Kia Ora Campers experience has been adjusted for 23 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 20 | -0.41% |
| 21 | -0.43% |
| 22 | -0.45% |
| 23 | -0.47% |
| 24 | -0.49% |
| 25 | -0.51% |
| 26 | -0.53% |
| … | … |
Balancing Adjustment
0.57% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
93%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.