Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Kia Ora Campers.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Kia Ora Campers
Valid Reviews
165 Valid Reviews
The Kia Ora Campers experience has a total of 168 reviews. There are 165 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 165 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 93 |
|
56% |
| 9/10 | 54 |
|
33% |
| 8/10 | 9 |
|
5% |
| 7/10 | 2 |
|
1% |
| 6/10 | 3 |
|
2% |
| 5/10 | 0 |
|
0% |
| 4/10 | 3 |
|
2% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
1% |
92.91% Average
The raw data average (mean) for all the Kia Ora Campers valid reviews is 92.91% and is based on 165 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
6 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 165 valid reviews, the experience has 6 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 6 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 1 |
|
17% |
| 9/10 | 2 |
|
33% |
| 8/10 | 2 |
|
33% |
| 7/10 | 1 |
|
17% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
85.00% Average
The raw data average (mean) for all the Kia Ora Campers face-to-face reviews is 85.00% and is based on 6 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
96.72%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Johan en Inge van de Breevaart | 10/10 | 93 days | 100% |
| Traci Jo Barrett | 10/10 | 184 days | 99% |
| Patty Connor | 10/10 | 368 days | 93% |
| Cor and Jacqueline, The Netherlands | 10/10 | 396 days | 92% |
| Carole Garman | 10/10 | 396 days | 92% |
| Patrick Auvergne | 9/10 | 733 days | 69% |
| Cor en Jacqueline, The Netherlands | 10/10 | 762 days | 67% |
| Ernst en Rensje | 10/10 | 854 days | 59% |
| Kevin Walsh | 9/10 | 854 days | 58% |
| Robin | 9/10 | 885 days | 55% |
| Jane and Rachel | 10/10 | 1068 days | 38% |
| Peter and Annemarie | 10/10 | 1099 days | 35% |
| Kelsey Fisher | 10/10 | 1099 days | 35% |
| Peter and Regina Schmidt | 10/10 | 1127 days | 33% |
| Neil Calvert | 10/10 | 1280 days | 22% |
| allan Chaney | 10/10 | 1767 days | 5% |
| Maree Witten | 10/10 | 1828 days | 5% |
| Allan Harkness | 9/10 | 1856 days | 5% |
| Anna Ferguson | 10/10 | 2071 days | 4% |
| Alan Donald | 9/10 | 2193 days | 4% |
| Peter Bücker | 10/10 | 2193 days | 4% |
| julie durfy | 10/10 | 2193 days | 4% |
| Vicki Higgins | 10/10 | 2194 days | 4% |
| A. Anonymous | 4/10 | 2194 days | 3% |
| Nicole Wake | 10/10 | 2222 days | 4% |
| Joao Granja | 10/10 | 2223 days | 4% |
| Hazel Jenkins | 9/10 | 2223 days | 4% |
| Saar , Netherlands. | 10/10 | 2223 days | 4% |
| Georg Beyschlag | 10/10 | 2253 days | 4% |
| Axel Personne | 10/10 | 2253 days | 4% |
| Deborah Ludwig | 10/10 | 2253 days | 4% |
| Ben | 10/10 | 2254 days | 4% |
| Samantha Lam | 9/10 | 2284 days | 4% |
| Lucas Malina | 10/10 | 2284 days | 4% |
| Henry Schenker | 9/10 | 2284 days | 4% |
| GILLES NORMAND | 10/10 | 2284 days | 4% |
| Mickaël Loichon | 10/10 | 2285 days | 4% |
| Neil McAdie | 10/10 | 2285 days | 4% |
| Miguel Lopez | 10/10 | 2314 days | 4% |
| Claudia Ashton | 10/10 | 2314 days | 4% |
| Julie P | 10/10 | 2315 days | 4% |
| larry fisher | 9/10 | 2346 days | 4% |
| John Mette | 10/10 | 2498 days | 4% |
| Brendan McAleer | 8/10 | 2528 days | 4% |
| Jean Marc CHABOUD | 4/10 | 2559 days | 2% |
| K Michele Austin | 10/10 | 2559 days | 4% |
| Ken Grant | 8/10 | 2559 days | 3% |
| Meng Ng | 9/10 | 2559 days | 3% |
| John Appling | 9/10 | 2559 days | 3% |
| Isabelle & Bruno - France | 10/10 | 2560 days | 4% |
| Michael Ritchie | 10/10 | 2587 days | 3% |
| Marguerite Pierron | 9/10 | 2587 days | 3% |
| Eva Summermatter | 9/10 | 2587 days | 3% |
| Keith Bath | 9/10 | 2588 days | 3% |
| Janice Friesen | 10/10 | 2588 days | 3% |
| GARY Zweck | 9/10 | 2618 days | 3% |
| Gerd Hauschild | 10/10 | 2619 days | 3% |
| Stuart WILKINS | 9/10 | 2619 days | 3% |
| Barbara | 10/10 | 2619 days | 3% |
| Lee Middleton | 10/10 | 2649 days | 3% |
| DAVID PASSY | 9/10 | 2649 days | 3% |
| Diane Ferry | 9/10 | 2649 days | 3% |
| Muhd Yusof | 10/10 | 2649 days | 3% |
| lori tyler | 10/10 | 2649 days | 3% |
| Andrea Aloisi | 6/10 | 2649 days | 3% |
| David Taus | 9/10 | 2649 days | 3% |
| Ralph | 10/10 | 2650 days | 3% |
| Oliver | 10/10 | 2650 days | 3% |
| Tim Daborn | 10/10 | 2679 days | 3% |
| Andrea Bradshaw | 8/10 | 2679 days | 3% |
| Martin Greenwood | 9/10 | 2680 days | 3% |
| Anders Knutsson | 1/10 | 2740 days | 1% |
| Suzan Freeman | 9/10 | 2893 days | 3% |
| Robyn Rawson | 10/10 | 2893 days | 3% |
| Blair & Jacqui Martin | 9/10 | 2893 days | 3% |
| Audrey Simon | 9/10 | 2893 days | 3% |
| Christopher Bates | 10/10 | 2894 days | 3% |
| Lance Pearce | 10/10 | 2924 days | 3% |
| Gill Kenna | 9/10 | 2924 days | 3% |
| Tess Carrad | 9/10 | 2924 days | 3% |
| Josh Meyrick | 10/10 | 2925 days | 3% |
| angie Vickers | 9/10 | 2952 days | 3% |
| Denise Harja | 10/10 | 2952 days | 3% |
| Leonie Selk | 10/10 | 2952 days | 3% |
| Bodo Hesse | 10/10 | 2952 days | 3% |
| Dr Valerie Wall | 4/10 | 2953 days | 2% |
| Lyn Coleman | 10/10 | 2953 days | 3% |
| Simon Rickets | 10/10 | 2983 days | 3% |
| Helena Souckova | 10/10 | 2983 days | 3% |
| Chloe Nicholas | 8/10 | 2983 days | 3% |
| George Donkin | 10/10 | 2983 days | 3% |
| Eva Nittegaard | 9/10 | 2983 days | 3% |
| Dorothy and Graham Glen | 8/10 | 3042 days | 1% |
| Thomas Sator | 10/10 | 3044 days | 3% |
| Kevin Taylor | 10/10 | 3044 days | 3% |
| Nick Beer | 9/10 | 3044 days | 3% |
| terri stevens | 9/10 | 3044 days | 3% |
| Marçal Cot | 9/10 | 3044 days | 3% |
| Christopher Holmes | 10/10 | 3044 days | 3% |
| Allain Riepema | 10/10 | 3058 days | 2% |
| Hubert Toh | 10/10 | 3106 days | 2% |
| Kim Pinkerton | 6/10 | 3289 days | 2% |
| Henry Carstens | 7/10 | 3289 days | 2% |
| Tim Doskoch | 6/10 | 3289 days | 2% |
| Laurence Edwards | 8/10 | 3317 days | 2% |
| Nikolaj Lambertsen | 9/10 | 3317 days | 2% |
| richard genovese | 9/10 | 3317 days | 2% |
| Martina Rahlff | 9/10 | 3317 days | 2% |
| Kok Seong Wong | 9/10 | 3348 days | 2% |
| Kim Morhaus | 9/10 | 3348 days | 2% |
| Geoff Bardsley | 10/10 | 3348 days | 2% |
| Chris Britton | 10/10 | 3348 days | 2% |
| Camille Dow Baker | 9/10 | 3348 days | 2% |
| Tracy Houston | 10/10 | 3348 days | 2% |
| morgane delicourt | 10/10 | 3379 days | 2% |
| Davide Andriola | 10/10 | 3379 days | 2% |
| Raphael | 10/10 | 3379 days | 2% |
| Evelyn Rloeh | 9/10 | 3392 days | 1% |
| Ginetta Matthews | 8/10 | 3409 days | 2% |
| Ben Awcock | 10/10 | 3409 days | 2% |
| Michael Amos | 9/10 | 3409 days | 2% |
| Tony Waters | 10/10 | 3470 days | 2% |
| Nathan Taylor | 10/10 | 3532 days | 2% |
| Paul and Astrid | 7/10 | 3667 days | 1% |
| Julia Ebneter | 8/10 | 3707 days | 1% |
| Myrthe van Burink | 10/10 | 3714 days | 1% |
| Johannes Leistner | 10/10 | 3714 days | 1% |
| Lynne Martin | 9/10 | 3745 days | 1% |
| JMC | 9/10 | 3746 days | 1% |
| Cindy Renea | 10/10 | 4355 days | 0% |
| Tony Williamson | 10/10 | 4506 days | 1% |
| Don Sutherland | 9/10 | 4516 days | 1% |
| L+B | 9/10 | 4720 days | 1% |
| kmgirard | 10/10 | 4751 days | 1% |
| Jon satchwell | 10/10 | 4751 days | 1% |
| Marymac | 9/10 | 4779 days | 1% |
| chris malkin | 9/10 | 4779 days | 1% |
| JP Kearney | 10/10 | 4841 days | 1% |
| jennyjay | 9/10 | 4871 days | 1% |
| Maverick | 10/10 | 5085 days | 1% |
| Henning_Lizette | 9/10 | 5085 days | 1% |
| Sandra | 10/10 | 5085 days | 1% |
| Lara_C | 9/10 | 5085 days | 1% |
| djandjcmccallum | 9/10 | 5145 days | 1% |
| simonl2m | 8/10 | 5176 days | 1% |
| janejeff | 10/10 | 5176 days | 1% |
| piersa | 9/10 | 5207 days | 1% |
| debnphil | 10/10 | 5268 days | 1% |
| honeymoon1 | 10/10 | 5268 days | 1% |
| oherreravaras | 10/10 | 5298 days | 1% |
| kiwitravellers | 10/10 | 5298 days | 1% |
| El Duderino | 9/10 | 5298 days | 1% |
| Smyth | 9/10 | 5482 days | 1% |
| Shan104 | 9/10 | 5541 days | 1% |
| gazbow | 10/10 | 5633 days | 1% |
| PZ72 | 10/10 | 5847 days | 1% |
| Stephen Fletcher | 10/10 | 5937 days | 1% |
| scully | 10/10 | 5937 days | 1% |
| Chris22 | 9/10 | 5967 days | 1% |
| Andrew Doutch | 9/10 | 6120 days | 1% |
| nina | 10/10 | 6120 days | 1% |
| agc | 10/10 | 6120 days | 1% |
| Malcolm Henham | 10/10 | 6240 days | 1% |
| Ann McGrath | 10/10 | 6606 days | 1% |
| harry425 | 10/10 | 7002 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Kia Ora Campers experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.55% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 55 days. The Kia Ora Campers experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Kia Ora Campers experience has been adjusted for 76 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 73 | -1.49% |
| 74 | -1.51% |
| 75 | -1.53% |
| 76 | -1.55% |
| 77 | -1.57% |
| 78 | -1.59% |
| 79 | -1.62% |
| … | … |
Balancing Adjustment
0.73% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
93%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.