Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Kia Ora Campers.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Kia Ora Campers
Valid Reviews
165 Valid Reviews
The Kia Ora Campers experience has a total of 168 reviews. There are 165 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 165 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 93 |
|
56% |
| 9/10 | 54 |
|
33% |
| 8/10 | 9 |
|
5% |
| 7/10 | 2 |
|
1% |
| 6/10 | 3 |
|
2% |
| 5/10 | 0 |
|
0% |
| 4/10 | 3 |
|
2% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
1% |
92.91% Average
The raw data average (mean) for all the Kia Ora Campers valid reviews is 92.91% and is based on 165 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
6 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 165 valid reviews, the experience has 6 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 6 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 1 |
|
17% |
| 9/10 | 2 |
|
33% |
| 8/10 | 2 |
|
33% |
| 7/10 | 1 |
|
17% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
85.00% Average
The raw data average (mean) for all the Kia Ora Campers face-to-face reviews is 85.00% and is based on 6 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
96.71%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Johan en Inge van de Breevaart | 10/10 | 71 days | 100% |
| Traci Jo Barrett | 10/10 | 162 days | 99% |
| Patty Connor | 10/10 | 346 days | 93% |
| Cor and Jacqueline, The Netherlands | 10/10 | 374 days | 92% |
| Carole Garman | 10/10 | 374 days | 92% |
| Patrick Auvergne | 9/10 | 711 days | 71% |
| Cor en Jacqueline, The Netherlands | 10/10 | 740 days | 69% |
| Ernst en Rensje | 10/10 | 832 days | 61% |
| Kevin Walsh | 9/10 | 832 days | 60% |
| Robin | 9/10 | 863 days | 57% |
| Jane and Rachel | 10/10 | 1046 days | 40% |
| Peter and Annemarie | 10/10 | 1077 days | 37% |
| Kelsey Fisher | 10/10 | 1077 days | 37% |
| Peter and Regina Schmidt | 10/10 | 1105 days | 35% |
| Neil Calvert | 10/10 | 1258 days | 23% |
| allan Chaney | 10/10 | 1745 days | 5% |
| Maree Witten | 10/10 | 1806 days | 5% |
| Allan Harkness | 9/10 | 1834 days | 5% |
| Anna Ferguson | 10/10 | 2049 days | 4% |
| Alan Donald | 9/10 | 2171 days | 4% |
| Peter Bücker | 10/10 | 2171 days | 4% |
| julie durfy | 10/10 | 2171 days | 4% |
| Vicki Higgins | 10/10 | 2172 days | 4% |
| A. Anonymous | 4/10 | 2172 days | 3% |
| Nicole Wake | 10/10 | 2200 days | 4% |
| Joao Granja | 10/10 | 2201 days | 4% |
| Hazel Jenkins | 9/10 | 2201 days | 4% |
| Saar , Netherlands. | 10/10 | 2201 days | 4% |
| Georg Beyschlag | 10/10 | 2231 days | 4% |
| Axel Personne | 10/10 | 2231 days | 4% |
| Deborah Ludwig | 10/10 | 2231 days | 4% |
| Ben | 10/10 | 2232 days | 4% |
| Samantha Lam | 9/10 | 2262 days | 4% |
| Lucas Malina | 10/10 | 2262 days | 4% |
| Henry Schenker | 9/10 | 2262 days | 4% |
| GILLES NORMAND | 10/10 | 2262 days | 4% |
| Mickaël Loichon | 10/10 | 2263 days | 4% |
| Neil McAdie | 10/10 | 2263 days | 4% |
| Miguel Lopez | 10/10 | 2292 days | 4% |
| Claudia Ashton | 10/10 | 2292 days | 4% |
| Julie P | 10/10 | 2293 days | 4% |
| larry fisher | 9/10 | 2324 days | 4% |
| John Mette | 10/10 | 2476 days | 4% |
| Brendan McAleer | 8/10 | 2506 days | 4% |
| Jean Marc CHABOUD | 4/10 | 2537 days | 2% |
| K Michele Austin | 10/10 | 2537 days | 4% |
| Ken Grant | 8/10 | 2537 days | 3% |
| Meng Ng | 9/10 | 2537 days | 3% |
| John Appling | 9/10 | 2537 days | 3% |
| Isabelle & Bruno - France | 10/10 | 2538 days | 4% |
| Michael Ritchie | 10/10 | 2565 days | 3% |
| Marguerite Pierron | 9/10 | 2565 days | 3% |
| Eva Summermatter | 9/10 | 2565 days | 3% |
| Keith Bath | 9/10 | 2566 days | 3% |
| Janice Friesen | 10/10 | 2566 days | 3% |
| GARY Zweck | 9/10 | 2596 days | 3% |
| Gerd Hauschild | 10/10 | 2597 days | 3% |
| Stuart WILKINS | 9/10 | 2597 days | 3% |
| Barbara | 10/10 | 2597 days | 3% |
| Lee Middleton | 10/10 | 2627 days | 3% |
| DAVID PASSY | 9/10 | 2627 days | 3% |
| Diane Ferry | 9/10 | 2627 days | 3% |
| Muhd Yusof | 10/10 | 2627 days | 3% |
| lori tyler | 10/10 | 2627 days | 3% |
| Andrea Aloisi | 6/10 | 2627 days | 3% |
| David Taus | 9/10 | 2627 days | 3% |
| Ralph | 10/10 | 2628 days | 3% |
| Oliver | 10/10 | 2628 days | 3% |
| Tim Daborn | 10/10 | 2657 days | 3% |
| Andrea Bradshaw | 8/10 | 2657 days | 3% |
| Martin Greenwood | 9/10 | 2658 days | 3% |
| Anders Knutsson | 1/10 | 2718 days | 1% |
| Suzan Freeman | 9/10 | 2871 days | 3% |
| Robyn Rawson | 10/10 | 2871 days | 3% |
| Blair & Jacqui Martin | 9/10 | 2871 days | 3% |
| Audrey Simon | 9/10 | 2871 days | 3% |
| Christopher Bates | 10/10 | 2872 days | 3% |
| Lance Pearce | 10/10 | 2902 days | 3% |
| Gill Kenna | 9/10 | 2902 days | 3% |
| Tess Carrad | 9/10 | 2902 days | 3% |
| Josh Meyrick | 10/10 | 2903 days | 3% |
| angie Vickers | 9/10 | 2930 days | 3% |
| Denise Harja | 10/10 | 2930 days | 3% |
| Leonie Selk | 10/10 | 2930 days | 3% |
| Bodo Hesse | 10/10 | 2930 days | 3% |
| Dr Valerie Wall | 4/10 | 2931 days | 2% |
| Lyn Coleman | 10/10 | 2931 days | 3% |
| Simon Rickets | 10/10 | 2961 days | 3% |
| Helena Souckova | 10/10 | 2961 days | 3% |
| Chloe Nicholas | 8/10 | 2961 days | 3% |
| George Donkin | 10/10 | 2961 days | 3% |
| Eva Nittegaard | 9/10 | 2961 days | 3% |
| Dorothy and Graham Glen | 8/10 | 3020 days | 1% |
| Thomas Sator | 10/10 | 3022 days | 3% |
| Kevin Taylor | 10/10 | 3022 days | 3% |
| Nick Beer | 9/10 | 3022 days | 3% |
| terri stevens | 9/10 | 3022 days | 3% |
| Marçal Cot | 9/10 | 3022 days | 3% |
| Christopher Holmes | 10/10 | 3022 days | 3% |
| Allain Riepema | 10/10 | 3036 days | 2% |
| Hubert Toh | 10/10 | 3084 days | 2% |
| Kim Pinkerton | 6/10 | 3267 days | 2% |
| Henry Carstens | 7/10 | 3267 days | 2% |
| Tim Doskoch | 6/10 | 3267 days | 2% |
| Laurence Edwards | 8/10 | 3295 days | 2% |
| Nikolaj Lambertsen | 9/10 | 3295 days | 2% |
| richard genovese | 9/10 | 3295 days | 2% |
| Martina Rahlff | 9/10 | 3295 days | 2% |
| Kok Seong Wong | 9/10 | 3326 days | 2% |
| Kim Morhaus | 9/10 | 3326 days | 2% |
| Geoff Bardsley | 10/10 | 3326 days | 2% |
| Chris Britton | 10/10 | 3326 days | 2% |
| Camille Dow Baker | 9/10 | 3326 days | 2% |
| Tracy Houston | 10/10 | 3326 days | 2% |
| morgane delicourt | 10/10 | 3357 days | 2% |
| Davide Andriola | 10/10 | 3357 days | 2% |
| Raphael | 10/10 | 3357 days | 2% |
| Evelyn Rloeh | 9/10 | 3370 days | 1% |
| Ginetta Matthews | 8/10 | 3387 days | 2% |
| Ben Awcock | 10/10 | 3387 days | 2% |
| Michael Amos | 9/10 | 3387 days | 2% |
| Tony Waters | 10/10 | 3448 days | 2% |
| Nathan Taylor | 10/10 | 3510 days | 2% |
| Paul and Astrid | 7/10 | 3645 days | 1% |
| Julia Ebneter | 8/10 | 3685 days | 1% |
| Myrthe van Burink | 10/10 | 3692 days | 1% |
| Johannes Leistner | 10/10 | 3692 days | 1% |
| Lynne Martin | 9/10 | 3723 days | 1% |
| JMC | 9/10 | 3724 days | 1% |
| Cindy Renea | 10/10 | 4333 days | 0% |
| Tony Williamson | 10/10 | 4484 days | 1% |
| Don Sutherland | 9/10 | 4494 days | 1% |
| L+B | 9/10 | 4698 days | 1% |
| kmgirard | 10/10 | 4729 days | 1% |
| Jon satchwell | 10/10 | 4729 days | 1% |
| Marymac | 9/10 | 4757 days | 1% |
| chris malkin | 9/10 | 4757 days | 1% |
| JP Kearney | 10/10 | 4819 days | 1% |
| jennyjay | 9/10 | 4849 days | 1% |
| Maverick | 10/10 | 5063 days | 1% |
| Henning_Lizette | 9/10 | 5063 days | 1% |
| Sandra | 10/10 | 5063 days | 1% |
| Lara_C | 9/10 | 5063 days | 1% |
| djandjcmccallum | 9/10 | 5123 days | 1% |
| simonl2m | 8/10 | 5154 days | 1% |
| janejeff | 10/10 | 5154 days | 1% |
| piersa | 9/10 | 5185 days | 1% |
| debnphil | 10/10 | 5246 days | 1% |
| honeymoon1 | 10/10 | 5246 days | 1% |
| oherreravaras | 10/10 | 5276 days | 1% |
| kiwitravellers | 10/10 | 5276 days | 1% |
| El Duderino | 9/10 | 5276 days | 1% |
| Smyth | 9/10 | 5460 days | 1% |
| Shan104 | 9/10 | 5519 days | 1% |
| gazbow | 10/10 | 5611 days | 1% |
| PZ72 | 10/10 | 5825 days | 1% |
| Stephen Fletcher | 10/10 | 5915 days | 1% |
| scully | 10/10 | 5915 days | 1% |
| Chris22 | 9/10 | 5945 days | 1% |
| Andrew Doutch | 9/10 | 6098 days | 1% |
| nina | 10/10 | 6098 days | 1% |
| agc | 10/10 | 6098 days | 1% |
| Malcolm Henham | 10/10 | 6218 days | 1% |
| Ann McGrath | 10/10 | 6584 days | 1% |
| harry425 | 10/10 | 6980 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Kia Ora Campers experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.12% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 51 days. The Kia Ora Campers experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Kia Ora Campers experience has been adjusted for 54 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 51 | -1.06% |
| 52 | -1.08% |
| 53 | -1.10% |
| 54 | -1.12% |
| 55 | -1.14% |
| 56 | -1.16% |
| 57 | -1.18% |
| … | … |
Balancing Adjustment
0.68% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
93%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.