Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Kia Ora Campers.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Kia Ora Campers
Valid Reviews
166 Valid Reviews
The Kia Ora Campers experience has a total of 169 reviews. There are 166 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 166 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 94 |
|
57% |
| 9/10 | 54 |
|
33% |
| 8/10 | 9 |
|
5% |
| 7/10 | 2 |
|
1% |
| 6/10 | 3 |
|
2% |
| 5/10 | 0 |
|
0% |
| 4/10 | 3 |
|
2% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
1% |
92.95% Average
The raw data average (mean) for all the Kia Ora Campers valid reviews is 92.95% and is based on 166 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
6 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 166 valid reviews, the experience has 6 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 6 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 1 |
|
17% |
| 9/10 | 2 |
|
33% |
| 8/10 | 2 |
|
33% |
| 7/10 | 1 |
|
17% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
85.00% Average
The raw data average (mean) for all the Kia Ora Campers face-to-face reviews is 85.00% and is based on 6 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
97.01%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Peter Gardner | 10/10 | 100 days | 100% |
| Johan en Inge van de Breevaart | 10/10 | 221 days | 98% |
| Traci Jo Barrett | 10/10 | 312 days | 95% |
| Patty Connor | 10/10 | 496 days | 86% |
| Cor and Jacqueline, The Netherlands | 10/10 | 524 days | 85% |
| Carole Garman | 10/10 | 524 days | 85% |
| Patrick Auvergne | 9/10 | 861 days | 57% |
| Cor en Jacqueline, The Netherlands | 10/10 | 890 days | 55% |
| Ernst en Rensje | 10/10 | 982 days | 45% |
| Kevin Walsh | 9/10 | 982 days | 45% |
| Robin | 9/10 | 1013 days | 42% |
| Jane and Rachel | 10/10 | 1196 days | 27% |
| Peter and Annemarie | 10/10 | 1227 days | 25% |
| Kelsey Fisher | 10/10 | 1227 days | 25% |
| Peter and Regina Schmidt | 10/10 | 1255 days | 23% |
| Neil Calvert | 10/10 | 1408 days | 14% |
| allan Chaney | 10/10 | 1896 days | 4% |
| Maree Witten | 10/10 | 1957 days | 4% |
| Allan Harkness | 9/10 | 1985 days | 4% |
| Anna Ferguson | 10/10 | 2200 days | 3% |
| Alan Donald | 9/10 | 2322 days | 3% |
| Peter Bücker | 10/10 | 2322 days | 3% |
| julie durfy | 10/10 | 2322 days | 3% |
| Vicki Higgins | 10/10 | 2322 days | 3% |
| A. Anonymous | 4/10 | 2322 days | 2% |
| Nicole Wake | 10/10 | 2351 days | 3% |
| Joao Granja | 10/10 | 2351 days | 3% |
| Hazel Jenkins | 9/10 | 2351 days | 3% |
| Saar , Netherlands. | 10/10 | 2351 days | 3% |
| Georg Beyschlag | 10/10 | 2382 days | 3% |
| Axel Personne | 10/10 | 2382 days | 3% |
| Deborah Ludwig | 10/10 | 2382 days | 3% |
| Ben | 10/10 | 2382 days | 3% |
| Samantha Lam | 9/10 | 2413 days | 3% |
| Lucas Malina | 10/10 | 2413 days | 3% |
| Henry Schenker | 9/10 | 2413 days | 3% |
| GILLES NORMAND | 10/10 | 2413 days | 3% |
| Mickaël Loichon | 10/10 | 2413 days | 3% |
| Neil McAdie | 10/10 | 2413 days | 3% |
| Miguel Lopez | 10/10 | 2443 days | 3% |
| Claudia Ashton | 10/10 | 2443 days | 3% |
| Julie P | 10/10 | 2443 days | 3% |
| larry fisher | 9/10 | 2474 days | 3% |
| John Mette | 10/10 | 2627 days | 2% |
| Brendan McAleer | 8/10 | 2657 days | 2% |
| Jean Marc CHABOUD | 4/10 | 2688 days | 1% |
| K Michele Austin | 10/10 | 2688 days | 2% |
| Ken Grant | 8/10 | 2688 days | 2% |
| Meng Ng | 9/10 | 2688 days | 2% |
| John Appling | 9/10 | 2688 days | 2% |
| Isabelle & Bruno - France | 10/10 | 2688 days | 2% |
| Michael Ritchie | 10/10 | 2716 days | 2% |
| Marguerite Pierron | 9/10 | 2716 days | 2% |
| Eva Summermatter | 9/10 | 2716 days | 2% |
| Keith Bath | 9/10 | 2716 days | 2% |
| Janice Friesen | 10/10 | 2716 days | 2% |
| GARY Zweck | 9/10 | 2747 days | 2% |
| Gerd Hauschild | 10/10 | 2747 days | 2% |
| Stuart WILKINS | 9/10 | 2747 days | 2% |
| Barbara | 10/10 | 2747 days | 2% |
| Lee Middleton | 10/10 | 2778 days | 2% |
| DAVID PASSY | 9/10 | 2778 days | 2% |
| Diane Ferry | 9/10 | 2778 days | 2% |
| Muhd Yusof | 10/10 | 2778 days | 2% |
| lori tyler | 10/10 | 2778 days | 2% |
| Andrea Aloisi | 6/10 | 2778 days | 2% |
| David Taus | 9/10 | 2778 days | 2% |
| Ralph | 10/10 | 2778 days | 2% |
| Oliver | 10/10 | 2778 days | 2% |
| Tim Daborn | 10/10 | 2808 days | 2% |
| Andrea Bradshaw | 8/10 | 2808 days | 2% |
| Martin Greenwood | 9/10 | 2808 days | 2% |
| Anders Knutsson | 1/10 | 2869 days | 0% |
| Suzan Freeman | 9/10 | 3022 days | 2% |
| Robyn Rawson | 10/10 | 3022 days | 2% |
| Blair & Jacqui Martin | 9/10 | 3022 days | 2% |
| Audrey Simon | 9/10 | 3022 days | 2% |
| Christopher Bates | 10/10 | 3022 days | 2% |
| Lance Pearce | 10/10 | 3053 days | 2% |
| Gill Kenna | 9/10 | 3053 days | 2% |
| Tess Carrad | 9/10 | 3053 days | 2% |
| Josh Meyrick | 10/10 | 3053 days | 2% |
| angie Vickers | 9/10 | 3081 days | 2% |
| Denise Harja | 10/10 | 3081 days | 2% |
| Leonie Selk | 10/10 | 3081 days | 2% |
| Bodo Hesse | 10/10 | 3081 days | 2% |
| Dr Valerie Wall | 4/10 | 3081 days | 1% |
| Lyn Coleman | 10/10 | 3081 days | 2% |
| Simon Rickets | 10/10 | 3112 days | 2% |
| Helena Souckova | 10/10 | 3112 days | 2% |
| Chloe Nicholas | 8/10 | 3112 days | 1% |
| George Donkin | 10/10 | 3112 days | 2% |
| Eva Nittegaard | 9/10 | 3112 days | 1% |
| Dorothy and Graham Glen | 8/10 | 3170 days | 0% |
| Thomas Sator | 10/10 | 3173 days | 1% |
| Kevin Taylor | 10/10 | 3173 days | 1% |
| Nick Beer | 9/10 | 3173 days | 1% |
| terri stevens | 9/10 | 3173 days | 1% |
| Marçal Cot | 9/10 | 3173 days | 1% |
| Christopher Holmes | 10/10 | 3173 days | 1% |
| Allain Riepema | 10/10 | 3186 days | 0% |
| Hubert Toh | 10/10 | 3234 days | 1% |
| Kim Pinkerton | 6/10 | 3418 days | 1% |
| Henry Carstens | 7/10 | 3418 days | 1% |
| Tim Doskoch | 6/10 | 3418 days | 1% |
| Laurence Edwards | 8/10 | 3446 days | 1% |
| Nikolaj Lambertsen | 9/10 | 3446 days | 1% |
| richard genovese | 9/10 | 3446 days | 1% |
| Martina Rahlff | 9/10 | 3446 days | 1% |
| Kok Seong Wong | 9/10 | 3477 days | 1% |
| Kim Morhaus | 9/10 | 3477 days | 1% |
| Geoff Bardsley | 10/10 | 3477 days | 1% |
| Chris Britton | 10/10 | 3477 days | 1% |
| Camille Dow Baker | 9/10 | 3477 days | 1% |
| Tracy Houston | 10/10 | 3477 days | 1% |
| morgane delicourt | 10/10 | 3508 days | 1% |
| Davide Andriola | 10/10 | 3508 days | 1% |
| Raphael | 10/10 | 3508 days | 1% |
| Evelyn Rloeh | 9/10 | 3520 days | 0% |
| Ginetta Matthews | 8/10 | 3538 days | 1% |
| Ben Awcock | 10/10 | 3538 days | 1% |
| Michael Amos | 9/10 | 3538 days | 1% |
| Tony Waters | 10/10 | 3599 days | 1% |
| Nathan Taylor | 10/10 | 3661 days | 0% |
| Paul and Astrid | 7/10 | 3795 days | 0% |
| Julia Ebneter | 8/10 | 3835 days | 0% |
| Myrthe van Burink | 10/10 | 3843 days | 0% |
| Johannes Leistner | 10/10 | 3843 days | 0% |
| Lynne Martin | 9/10 | 3874 days | 0% |
| JMC | 9/10 | 3874 days | 0% |
| Cindy Renea | 10/10 | 4483 days | 0% |
| Tony Williamson | 10/10 | 4634 days | 0% |
| Don Sutherland | 9/10 | 4644 days | 0% |
| L+B | 9/10 | 4848 days | 0% |
| kmgirard | 10/10 | 4879 days | 0% |
| Jon satchwell | 10/10 | 4879 days | 0% |
| Marymac | 9/10 | 4907 days | 0% |
| chris malkin | 9/10 | 4907 days | 0% |
| JP Kearney | 10/10 | 4969 days | 0% |
| jennyjay | 9/10 | 4999 days | 0% |
| Maverick | 10/10 | 5213 days | 0% |
| Henning_Lizette | 9/10 | 5213 days | 0% |
| Sandra | 10/10 | 5213 days | 0% |
| Lara_C | 9/10 | 5213 days | 0% |
| djandjcmccallum | 9/10 | 5273 days | 0% |
| simonl2m | 8/10 | 5304 days | 0% |
| janejeff | 10/10 | 5304 days | 0% |
| piersa | 9/10 | 5335 days | 0% |
| debnphil | 10/10 | 5396 days | 0% |
| honeymoon1 | 10/10 | 5396 days | 0% |
| oherreravaras | 10/10 | 5426 days | 0% |
| kiwitravellers | 10/10 | 5426 days | 0% |
| El Duderino | 9/10 | 5426 days | 0% |
| Smyth | 9/10 | 5610 days | 0% |
| Shan104 | 9/10 | 5669 days | 0% |
| gazbow | 10/10 | 5761 days | 0% |
| PZ72 | 10/10 | 5975 days | 0% |
| Stephen Fletcher | 10/10 | 6065 days | 0% |
| scully | 10/10 | 6065 days | 0% |
| Chris22 | 9/10 | 6095 days | 0% |
| Andrew Doutch | 9/10 | 6248 days | 0% |
| nina | 10/10 | 6248 days | 0% |
| agc | 10/10 | 6248 days | 0% |
| Malcolm Henham | 10/10 | 6368 days | 0% |
| Ann McGrath | 10/10 | 6734 days | 0% |
| harry425 | 10/10 | 7130 days | 0% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Kia Ora Campers experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.14% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 125 days. The Kia Ora Campers experience has 1 recent ranking. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Kia Ora Campers experience has been adjusted for 51 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 48 | -0.48% |
| 49 | -0.49% |
| 50 | -0.50% |
| 51 | -0.51% |
| 52 | -0.52% |
| 53 | -0.53% |
| 54 | -0.54% |
| … | … |
Balancing Adjustment
0.54% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
93%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.