Ranking Score Explained

Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Kia Ora Campers.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Cymen Crick's avatar

Cymen Crick

Rankers Owner

Kia Ora Campers

Valid Reviews

150 Valid Reviews

The Kia Ora Campers experience has a total of 154 reviews. There are 150 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 150 valid reviews:

Rating Count Percentage
10/10 81
54%
9/10 51
34%
8/10 9
6%
7/10 2
1%
6/10 3
2%
5/10 0
0%
4/10 3
2%
3/10 0
0%
2/10 0
0%
1/10 1
1%

92.40% Average

The raw data average (mean) for all the Kia Ora Campers valid reviews is 92.40% and is based on 150 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

6 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 150 valid reviews, the experience has 6 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 6 face-to-face reviews:

Rating Count Percentage
10/10 1
17%
9/10 2
33%
8/10 2
33%
7/10 1
17%
6/10 0
0%
5/10 0
0%
4/10 0
0%
3/10 0
0%
2/10 0
0%
1/10 0
0%

85.00% Average

The raw data average (mean) for all the Kia Ora Campers face-to-face reviews is 85.00% and is based on 6 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

94.06%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Relative Weight
allan Chaney 10/10 429 days 100%
Maree Witten 10/10 490 days 87%
Allan Harkness 9/10 518 days 81%
Anna Ferguson 10/10 733 days 36%
Alan Donald 9/10 855 days 20%
Peter Bücker 10/10 855 days 20%
julie durfy 10/10 855 days 20%
Vicki Higgins 10/10 855 days 20%
A. Anonymous 4/10 855 days 15%
Nicole Wake 10/10 884 days 17%
Joao Granja 10/10 884 days 17%
Hazel Jenkins 9/10 884 days 17%
Saar , Netherlands. 10/10 884 days 17%
Georg Beyschlag 10/10 915 days 14%
Axel Personne 10/10 915 days 14%
Deborah Ludwig 10/10 915 days 14%
Ben 10/10 915 days 14%
Samantha Lam 9/10 946 days 12%
Lucas Malina 10/10 946 days 12%
Henry Schenker 9/10 946 days 12%
GILLES NORMAND 10/10 946 days 12%
Mickaël Loichon 10/10 946 days 12%
Neil McAdie 10/10 946 days 12%
Miguel Lopez 10/10 976 days 10%
Claudia Ashton 10/10 976 days 10%
Julie P 10/10 976 days 10%
larry fisher 9/10 1007 days 8%
John Mette 10/10 1160 days 7%
Brendan McAleer 8/10 1190 days 6%
Jean Marc CHABOUD 4/10 1221 days 5%
K Michele Austin 10/10 1221 days 6%
Ken Grant 8/10 1221 days 6%
Meng Ng 9/10 1221 days 6%
John Appling 9/10 1221 days 6%
Isabelle & Bruno - France 10/10 1221 days 6%
Michael Ritchie 10/10 1249 days 6%
Marguerite Pierron 9/10 1249 days 6%
Eva Summermatter 9/10 1249 days 6%
Keith Bath 9/10 1249 days 6%
Janice Friesen 10/10 1249 days 6%
GARY Zweck 9/10 1280 days 6%
Gerd Hauschild 10/10 1280 days 6%
Stuart WILKINS 9/10 1280 days 6%
Barbara 10/10 1280 days 6%
Lee Middleton 10/10 1311 days 6%
DAVID PASSY 9/10 1311 days 6%
Diane Ferry 9/10 1311 days 6%
Muhd Yusof 10/10 1311 days 6%
lori tyler 10/10 1311 days 6%
Andrea Aloisi 6/10 1311 days 5%
David Taus 9/10 1311 days 6%
Ralph 10/10 1311 days 6%
Oliver 10/10 1311 days 6%
Tim Daborn 10/10 1341 days 6%
Andrea Bradshaw 8/10 1341 days 6%
Martin Greenwood 9/10 1341 days 6%
Anders Knutsson 1/10 1402 days 4%
Suzan Freeman 9/10 1555 days 5%
Robyn Rawson 10/10 1555 days 5%
Blair & Jacqui Martin 9/10 1555 days 5%
Audrey Simon 9/10 1555 days 5%
Christopher Bates 10/10 1555 days 5%
Lance Pearce 10/10 1586 days 5%
Gill Kenna 9/10 1586 days 5%
Tess Carrad 9/10 1586 days 5%
Josh Meyrick 10/10 1586 days 5%
angie Vickers 9/10 1614 days 5%
Denise Harja 10/10 1614 days 5%
Leonie Selk 10/10 1614 days 5%
Bodo Hesse 10/10 1614 days 5%
Dr Valerie Wall 4/10 1614 days 4%
Lyn Coleman 10/10 1614 days 5%
Simon Rickets 10/10 1645 days 5%
Helena Souckova 10/10 1645 days 5%
Chloe Nicholas 8/10 1645 days 5%
George Donkin 10/10 1645 days 5%
Eva Nittegaard 9/10 1645 days 5%
Dorothy and Graham Glen 8/10 1703 days 3%
Thomas Sator 10/10 1706 days 5%
Kevin Taylor 10/10 1706 days 5%
Nick Beer 9/10 1706 days 5%
terri stevens 9/10 1706 days 5%
Marçal Cot 9/10 1706 days 5%
Christopher Holmes 10/10 1706 days 5%
Allain Riepema 10/10 1719 days 3%
Hubert Toh 10/10 1767 days 5%
Kim Pinkerton 6/10 1951 days 4%
Henry Carstens 7/10 1951 days 4%
Tim Doskoch 6/10 1951 days 4%
Laurence Edwards 8/10 1979 days 4%
Nikolaj Lambertsen 9/10 1979 days 4%
richard genovese 9/10 1979 days 4%
Martina Rahlff 9/10 1979 days 4%
Kok Seong Wong 9/10 2010 days 4%
Kim Morhaus 9/10 2010 days 4%
Geoff Bardsley 10/10 2010 days 4%
Chris Britton 10/10 2010 days 4%
Camille Dow Baker 9/10 2010 days 4%
Tracy Houston 10/10 2010 days 4%
morgane delicourt 10/10 2041 days 4%
Davide Andriola 10/10 2041 days 4%
Raphael 10/10 2041 days 4%
Evelyn Rloeh 9/10 2053 days 2%
Ginetta Matthews 8/10 2071 days 4%
Ben Awcock 10/10 2071 days 4%
Michael Amos 9/10 2071 days 4%
Tony Waters 10/10 2132 days 4%
Nathan Taylor 10/10 2194 days 4%
Paul and Astrid 7/10 2328 days 2%
Julia Ebneter 8/10 2368 days 2%
Myrthe van Burink 10/10 2376 days 3%
Johannes Leistner 10/10 2376 days 3%
Lynne Martin 9/10 2407 days 3%
JMC 9/10 2407 days 3%
Cindy Renea 10/10 3016 days 1%
Tony Williamson 10/10 3167 days 1%
Don Sutherland 9/10 3177 days 0%
L+B 9/10 3381 days 0%
kmgirard 10/10 3412 days 0%
Jon satchwell 10/10 3412 days 0%
Marymac 9/10 3440 days 0%
chris malkin 9/10 3440 days 0%
JP Kearney 10/10 3502 days 0%
jennyjay 9/10 3532 days 0%
Maverick 10/10 3746 days 1%
Henning_Lizette 9/10 3746 days 1%
Sandra 10/10 3746 days 1%
Lara_C 9/10 3746 days 1%
djandjcmccallum 9/10 3806 days 1%
simonl2m 8/10 3837 days 1%
janejeff 10/10 3837 days 1%
piersa 9/10 3868 days 1%
debnphil 10/10 3929 days 1%
honeymoon1 10/10 3929 days 1%
oherreravaras 10/10 3959 days 1%
kiwitravellers 10/10 3959 days 1%
El Duderino 9/10 3959 days 1%
Smyth 9/10 4143 days 1%
Shan104 9/10 4202 days 1%
gazbow 10/10 4294 days 1%
PZ72 10/10 4508 days 1%
Stephen Fletcher 10/10 4598 days 1%
scully 10/10 4598 days 1%
Chris22 9/10 4628 days 1%
Andrew Doutch 9/10 4781 days 1%
nina 10/10 4781 days 1%
agc 10/10 4781 days 1%
Malcolm Henham 10/10 4901 days 1%
Ann McGrath 10/10 5267 days 1%
harry425 10/10 5663 days 1%

Adjustments

Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.

Sample Size Adjustment

No Adjustment

A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Kia Ora Campers experience has plenty of reviews and does not meet the criteria for any adjustment.

Recent Reviews Adjustment

-5.03% Adjustment

Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.

What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.

There may be an adjustment if this experience hasn't received enough reviews within the last 123 days. The Kia Ora Campers experience has 0 recent rankings. Adjustments are according to the following table:

Recent Reviews Adjustment
0 -3.00%
1 -2.83%
2 -2.33%
3 -1.50%
4 -0.67%
5 -0.17%
6 -0.00%

In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.

The Kia Ora Campers experience has been adjusted for 200 days. Adjustments are according to the following table.

Days Adjustment
197 -1.99%
198 -2.00%
199 -2.02%
200 -2.03%
201 -2.04%
202 -2.05%
203 -2.06%

Onboarding Rating

This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.

All metrics come from actual customer interactions.

Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.

Final Ranking Score

89%

The final ranking score once any adjustments, ratings, and rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz.