Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Kia Ora Campers.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Kia Ora Campers
Valid Reviews
165 Valid Reviews
The Kia Ora Campers experience has a total of 168 reviews. There are 165 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 165 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 93 |
|
56% |
| 9/10 | 54 |
|
33% |
| 8/10 | 9 |
|
5% |
| 7/10 | 2 |
|
1% |
| 6/10 | 3 |
|
2% |
| 5/10 | 0 |
|
0% |
| 4/10 | 3 |
|
2% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
1% |
92.91% Average
The raw data average (mean) for all the Kia Ora Campers valid reviews is 92.91% and is based on 165 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
6 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 165 valid reviews, the experience has 6 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 6 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 1 |
|
17% |
| 9/10 | 2 |
|
33% |
| 8/10 | 2 |
|
33% |
| 7/10 | 1 |
|
17% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
85.00% Average
The raw data average (mean) for all the Kia Ora Campers face-to-face reviews is 85.00% and is based on 6 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
96.73%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Johan en Inge van de Breevaart | 10/10 | 120 days | 100% |
| Traci Jo Barrett | 10/10 | 211 days | 98% |
| Patty Connor | 10/10 | 395 days | 92% |
| Cor and Jacqueline, The Netherlands | 10/10 | 423 days | 90% |
| Carole Garman | 10/10 | 423 days | 90% |
| Patrick Auvergne | 9/10 | 760 days | 67% |
| Cor en Jacqueline, The Netherlands | 10/10 | 789 days | 65% |
| Ernst en Rensje | 10/10 | 881 days | 56% |
| Kevin Walsh | 9/10 | 881 days | 55% |
| Robin | 9/10 | 912 days | 52% |
| Jane and Rachel | 10/10 | 1095 days | 35% |
| Peter and Annemarie | 10/10 | 1126 days | 32% |
| Kelsey Fisher | 10/10 | 1126 days | 32% |
| Peter and Regina Schmidt | 10/10 | 1154 days | 30% |
| Neil Calvert | 10/10 | 1307 days | 20% |
| allan Chaney | 10/10 | 1795 days | 4% |
| Maree Witten | 10/10 | 1856 days | 4% |
| Allan Harkness | 9/10 | 1884 days | 4% |
| Anna Ferguson | 10/10 | 2099 days | 4% |
| Alan Donald | 9/10 | 2221 days | 3% |
| Peter Bücker | 10/10 | 2221 days | 3% |
| julie durfy | 10/10 | 2221 days | 3% |
| Vicki Higgins | 10/10 | 2221 days | 3% |
| A. Anonymous | 4/10 | 2221 days | 2% |
| Nicole Wake | 10/10 | 2250 days | 3% |
| Joao Granja | 10/10 | 2250 days | 3% |
| Hazel Jenkins | 9/10 | 2250 days | 3% |
| Saar , Netherlands. | 10/10 | 2250 days | 3% |
| Georg Beyschlag | 10/10 | 2281 days | 3% |
| Axel Personne | 10/10 | 2281 days | 3% |
| Deborah Ludwig | 10/10 | 2281 days | 3% |
| Ben | 10/10 | 2281 days | 3% |
| Samantha Lam | 9/10 | 2312 days | 3% |
| Lucas Malina | 10/10 | 2312 days | 3% |
| Henry Schenker | 9/10 | 2312 days | 3% |
| GILLES NORMAND | 10/10 | 2312 days | 3% |
| Mickaël Loichon | 10/10 | 2312 days | 3% |
| Neil McAdie | 10/10 | 2312 days | 3% |
| Miguel Lopez | 10/10 | 2342 days | 3% |
| Claudia Ashton | 10/10 | 2342 days | 3% |
| Julie P | 10/10 | 2342 days | 3% |
| larry fisher | 9/10 | 2373 days | 3% |
| John Mette | 10/10 | 2526 days | 3% |
| Brendan McAleer | 8/10 | 2556 days | 3% |
| Jean Marc CHABOUD | 4/10 | 2587 days | 1% |
| K Michele Austin | 10/10 | 2587 days | 3% |
| Ken Grant | 8/10 | 2587 days | 3% |
| Meng Ng | 9/10 | 2587 days | 3% |
| John Appling | 9/10 | 2587 days | 3% |
| Isabelle & Bruno - France | 10/10 | 2587 days | 3% |
| Michael Ritchie | 10/10 | 2615 days | 3% |
| Marguerite Pierron | 9/10 | 2615 days | 2% |
| Eva Summermatter | 9/10 | 2615 days | 2% |
| Keith Bath | 9/10 | 2615 days | 2% |
| Janice Friesen | 10/10 | 2615 days | 3% |
| GARY Zweck | 9/10 | 2646 days | 2% |
| Gerd Hauschild | 10/10 | 2646 days | 2% |
| Stuart WILKINS | 9/10 | 2646 days | 2% |
| Barbara | 10/10 | 2646 days | 2% |
| Lee Middleton | 10/10 | 2677 days | 2% |
| DAVID PASSY | 9/10 | 2677 days | 2% |
| Diane Ferry | 9/10 | 2677 days | 2% |
| Muhd Yusof | 10/10 | 2677 days | 2% |
| lori tyler | 10/10 | 2677 days | 2% |
| Andrea Aloisi | 6/10 | 2677 days | 2% |
| David Taus | 9/10 | 2677 days | 2% |
| Ralph | 10/10 | 2677 days | 2% |
| Oliver | 10/10 | 2677 days | 2% |
| Tim Daborn | 10/10 | 2707 days | 2% |
| Andrea Bradshaw | 8/10 | 2707 days | 2% |
| Martin Greenwood | 9/10 | 2707 days | 2% |
| Anders Knutsson | 1/10 | 2768 days | 0% |
| Suzan Freeman | 9/10 | 2921 days | 2% |
| Robyn Rawson | 10/10 | 2921 days | 2% |
| Blair & Jacqui Martin | 9/10 | 2921 days | 2% |
| Audrey Simon | 9/10 | 2921 days | 2% |
| Christopher Bates | 10/10 | 2921 days | 2% |
| Lance Pearce | 10/10 | 2952 days | 2% |
| Gill Kenna | 9/10 | 2952 days | 2% |
| Tess Carrad | 9/10 | 2952 days | 2% |
| Josh Meyrick | 10/10 | 2952 days | 2% |
| angie Vickers | 9/10 | 2980 days | 2% |
| Denise Harja | 10/10 | 2980 days | 2% |
| Leonie Selk | 10/10 | 2980 days | 2% |
| Bodo Hesse | 10/10 | 2980 days | 2% |
| Dr Valerie Wall | 4/10 | 2980 days | 1% |
| Lyn Coleman | 10/10 | 2980 days | 2% |
| Simon Rickets | 10/10 | 3011 days | 2% |
| Helena Souckova | 10/10 | 3011 days | 2% |
| Chloe Nicholas | 8/10 | 3011 days | 2% |
| George Donkin | 10/10 | 3011 days | 2% |
| Eva Nittegaard | 9/10 | 3011 days | 2% |
| Dorothy and Graham Glen | 8/10 | 3069 days | 1% |
| Thomas Sator | 10/10 | 3072 days | 2% |
| Kevin Taylor | 10/10 | 3072 days | 2% |
| Nick Beer | 9/10 | 3072 days | 2% |
| terri stevens | 9/10 | 3072 days | 2% |
| Marçal Cot | 9/10 | 3072 days | 2% |
| Christopher Holmes | 10/10 | 3072 days | 2% |
| Allain Riepema | 10/10 | 3085 days | 1% |
| Hubert Toh | 10/10 | 3133 days | 1% |
| Kim Pinkerton | 6/10 | 3317 days | 1% |
| Henry Carstens | 7/10 | 3317 days | 1% |
| Tim Doskoch | 6/10 | 3317 days | 1% |
| Laurence Edwards | 8/10 | 3345 days | 1% |
| Nikolaj Lambertsen | 9/10 | 3345 days | 1% |
| richard genovese | 9/10 | 3345 days | 1% |
| Martina Rahlff | 9/10 | 3345 days | 1% |
| Kok Seong Wong | 9/10 | 3376 days | 1% |
| Kim Morhaus | 9/10 | 3376 days | 1% |
| Geoff Bardsley | 10/10 | 3376 days | 1% |
| Chris Britton | 10/10 | 3376 days | 1% |
| Camille Dow Baker | 9/10 | 3376 days | 1% |
| Tracy Houston | 10/10 | 3376 days | 1% |
| morgane delicourt | 10/10 | 3407 days | 1% |
| Davide Andriola | 10/10 | 3407 days | 1% |
| Raphael | 10/10 | 3407 days | 1% |
| Evelyn Rloeh | 9/10 | 3419 days | 0% |
| Ginetta Matthews | 8/10 | 3437 days | 1% |
| Ben Awcock | 10/10 | 3437 days | 1% |
| Michael Amos | 9/10 | 3437 days | 1% |
| Tony Waters | 10/10 | 3498 days | 1% |
| Nathan Taylor | 10/10 | 3560 days | 1% |
| Paul and Astrid | 7/10 | 3694 days | 0% |
| Julia Ebneter | 8/10 | 3734 days | 0% |
| Myrthe van Burink | 10/10 | 3742 days | 0% |
| Johannes Leistner | 10/10 | 3742 days | 0% |
| Lynne Martin | 9/10 | 3773 days | 0% |
| JMC | 9/10 | 3773 days | 0% |
| Cindy Renea | 10/10 | 4382 days | 0% |
| Tony Williamson | 10/10 | 4533 days | 0% |
| Don Sutherland | 9/10 | 4543 days | 0% |
| L+B | 9/10 | 4747 days | 0% |
| kmgirard | 10/10 | 4778 days | 0% |
| Jon satchwell | 10/10 | 4778 days | 0% |
| Marymac | 9/10 | 4806 days | 0% |
| chris malkin | 9/10 | 4806 days | 0% |
| JP Kearney | 10/10 | 4868 days | 0% |
| jennyjay | 9/10 | 4898 days | 0% |
| Maverick | 10/10 | 5112 days | 0% |
| Henning_Lizette | 9/10 | 5112 days | 0% |
| Sandra | 10/10 | 5112 days | 0% |
| Lara_C | 9/10 | 5112 days | 0% |
| djandjcmccallum | 9/10 | 5172 days | 0% |
| simonl2m | 8/10 | 5203 days | 0% |
| janejeff | 10/10 | 5203 days | 0% |
| piersa | 9/10 | 5234 days | 0% |
| debnphil | 10/10 | 5295 days | 0% |
| honeymoon1 | 10/10 | 5295 days | 0% |
| oherreravaras | 10/10 | 5325 days | 0% |
| kiwitravellers | 10/10 | 5325 days | 0% |
| El Duderino | 9/10 | 5325 days | 0% |
| Smyth | 9/10 | 5509 days | 0% |
| Shan104 | 9/10 | 5568 days | 0% |
| gazbow | 10/10 | 5660 days | 0% |
| PZ72 | 10/10 | 5874 days | 0% |
| Stephen Fletcher | 10/10 | 5964 days | 0% |
| scully | 10/10 | 5964 days | 0% |
| Chris22 | 9/10 | 5994 days | 0% |
| Andrew Doutch | 9/10 | 6147 days | 0% |
| nina | 10/10 | 6147 days | 0% |
| agc | 10/10 | 6147 days | 0% |
| Malcolm Henham | 10/10 | 6267 days | 0% |
| Ann McGrath | 10/10 | 6633 days | 0% |
| harry425 | 10/10 | 7029 days | 0% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Kia Ora Campers experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.93% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 60 days. The Kia Ora Campers experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Kia Ora Campers experience has been adjusted for 103 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 100 | -1.88% |
| 101 | -1.90% |
| 102 | -1.91% |
| 103 | -1.93% |
| 104 | -1.95% |
| 105 | -1.97% |
| 106 | -1.99% |
| … | … |
Balancing Adjustment
0.77% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
93%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.