Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Apex Rental Cars.
If you have any questions or comments about our ranking score calculation please get in touch at email@example.com. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
191 Valid Reviews
The Apex Rental Cars experience has a total of 213 reviews. There are 191 valid reviews that are included when calculating the ranking score and 22 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 191 valid reviews:
The raw data average (mean) for all the Apex Rental Cars valid reviews is 67.75% and is based on 191 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
94 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
Within the 191 valid reviews, the experience has 94 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 94 face-to-face reviews:
The raw data average (mean) for all the Apex Rental Cars face-to-face reviews is 82.45% and is based on 94 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
|Trista McLean||10/10||104 days||100%|
|Melanie Brown||8/10||285 days||84%|
|World Traveller||1/10||315 days||63%|
|Dave Berry||10/10||316 days||86%|
|R Woolley||10/10||469 days||66%|
|Claire Wood||10/10||498 days||62%|
|ALEKSANDROV Igor Avramovski||1/10||529 days||41%|
|Adam Beevers||3/10||560 days||39%|
|Shelby and Matt||10/10||621 days||41%|
|Taki Green||1/10||651 days||27%|
|Kirstie Gallant||7/10||804 days||17%|
|Yvonne M Hackenberg||10/10||804 days||19%|
|Miss T||1/10||804 days||14%|
|Mike Purchas||2/10||835 days||12%|
|M Reeder||2/10||863 days||10%|
|Reena Scobie||1/10||894 days||8%|
|Bill Brennan||9/10||894 days||12%|
|Jeff & Sharon||2/10||894 days||9%|
|Mel B||1/10||894 days||8%|
|JR WU||2/10||925 days||7%|
|Kirstie Lilly||10/10||955 days||8%|
|Penny Mackay||10/10||1016 days||6%|
|siti fatimah adnan||10/10||1199 days||5%|
|Aileen Davies||2/10||1200 days||4%|
|David williams||3/10||1200 days||4%|
|Yan Xiao||3/10||1200 days||4%|
|Peter Dawkins||10/10||1227 days||5%|
|David Elliott||10/10||1258 days||5%|
|You Joon Kim||1/10||1259 days||3%|
|Chris Monk||8/10||1289 days||4%|
|Helen Burgess||2/10||1319 days||3%|
|Carol Smith||1/10||1319 days||3%|
|Richard Hunter||1/10||1319 days||3%|
|peter hendry||1/10||1350 days||3%|
|Katharina Koch||8/10||1577 days||4%|
|Luna Tarius||1/10||1593 days||3%|
|Carly Biedul||10/10||1602 days||4%|
|Guillaume Deleuze||6/10||1618 days||3%|
|Brad Dean||2/10||1623 days||3%|
|dave car||1/10||1623 days||3%|
|Rhydian Templer||8/10||1634 days||4%|
|Nina Kaspar||6/10||1654 days||3%|
|Silvia Hermosillo||1/10||1654 days||3%|
|Tony Algie||8/10||1654 days||4%|
|diane wong||8/10||1684 days||4%|
|Maryanne Wardlaw||2/10||1745 days||3%|
|Hans Dersch||1/10||1807 days||3%|
|Kuldeep Nandurkar||9/10||1868 days||3%|
|Emily Noyd||10/10||1918 days||3%|
|Christofer Cronholm||6/10||1958 days||3%|
|Taylor Fabricius||9/10||1962 days||3%|
|Geoff Plunkett||10/10||1989 days||3%|
|James Norcliffe||10/10||2081 days||3%|
|Andrew Barnden||10/10||2111 days||3%|
|Sheila Wee||10/10||2264 days||3%|
|Lea Karl||8/10||2373 days||2%|
|Natalie Boehm||8/10||2677 days||2%|
|Bradford Young||1/10||2751 days||1%|
|regi kiwi||10/10||2751 days||2%|
|Jeremy Eng||9/10||3026 days||1%|
|Justin Leest||10/10||3030 days||1%|
|Anna Neuenfeldt||10/10||3032 days||1%|
|Maja Bogdanowicz||10/10||3033 days||1%|
|Alex Ross||10/10||3387 days||0%|
|Denise & Maciej Holzer||8/10||3395 days||0%|
|Deana Peters||9/10||3403 days||0%|
|Jeroen Bartos||8/10||3404 days||0%|
|Gabriele Wendt||8/10||3405 days||0%|
|Ute Rogawski||6/10||3412 days||0%|
|Rene Rypkema||8/10||3465 days||0%|
|Nicky Bell||9/10||3702 days||1%|
|Gerryq Winters||9/10||3728 days||1%|
|A Jones||6/10||3729 days||1%|
|Katarina Bokor||8/10||3734 days||1%|
|Sue Carren||8/10||3734 days||1%|
|Karen Stephens||7/10||3734 days||1%|
|M Bigras||8/10||3739 days||1%|
|Jo Meekley||8/10||3741 days||1%|
|Guy Cohen||8/10||3743 days||1%|
|Wouter Moui||7/10||3749 days||1%|
|Jerven and Kim||7/10||3750 days||1%|
|Tanya & Florian||9/10||3751 days||1%|
|Niklas Ronnino||8/10||3755 days||1%|
|Gael Romain||8/10||3757 days||1%|
|Diana Clipsham||6/10||3776 days||1%|
|Roger Lows||9/10||3776 days||1%|
|Lynn Leitch||9/10||3778 days||1%|
|Stephen Leitch||9/10||3778 days||1%|
|Claus Olsen||10/10||3780 days||1%|
|Hana Vokata||8/10||4096 days||1%|
|Cheryl Gorman||10/10||4135 days||1%|
|Alain Deslandres||7/10||4163 days||1%|
|Ross & Catherine Litherland||8/10||4163 days||1%|
|Robert Hausser||9/10||4216 days||1%|
|Thomas Rust||9/10||4216 days||1%|
|X Otte||8/10||4220 days||1%|
|David Fowler||7/10||4723 days||1%|
|Karen C||6/10||4788 days||1%|
|Bryony Wilson||8/10||4836 days||1%|
|Beate Sinn||9/10||4840 days||1%|
|Carmen Dolny||8/10||4857 days||1%|
|Lisa Tame||8/10||4857 days||1%|
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Apex Rental Cars experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 114 days. The Apex Rental Cars experience has 1 recent ranking. Adjustments are according to the following table:
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Apex Rental Cars experience has been adjusted for 91 days. Adjustments are according to the following table.
The final ranking score once adjustments and rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.
If you have any questions or comments about our ranking score calculation please get in touch at firstname.lastname@example.org.