G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Apex Rental Cars.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Apex Rental Cars
Valid Reviews
209 Valid Reviews
The Apex Rental Cars experience has a total of 233 reviews. There are 209 valid reviews that are included when calculating the ranking score and 24 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 209 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 49 |
|
23% |
| 9/10 | 34 |
|
16% |
| 8/10 | 40 |
|
19% |
| 7/10 | 17 |
|
8% |
| 6/10 | 9 |
|
4% |
| 5/10 | 5 |
|
2% |
| 4/10 | 1 |
|
0% |
| 3/10 | 8 |
|
4% |
| 2/10 | 10 |
|
5% |
| 1/10 | 36 |
|
17% |
66.89% Average
The raw data average (mean) for all the Apex Rental Cars valid reviews is 66.89% and is based on 209 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
94 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 209 valid reviews, the experience has 94 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 94 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 14 |
|
15% |
| 9/10 | 25 |
|
27% |
| 8/10 | 34 |
|
36% |
| 7/10 | 14 |
|
15% |
| 6/10 | 5 |
|
5% |
| 5/10 | 2 |
|
2% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
82.45% Average
The raw data average (mean) for all the Apex Rental Cars face-to-face reviews is 82.45% and is based on 94 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
77.16%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Rene | 10/10 | 311 days | 100% |
| CB | 10/10 | 372 days | 97% |
| Ondrej | 1/10 | 982 days | 20% |
| Will | 1/10 | 1011 days | 18% |
| Derek UK | 10/10 | 1011 days | 45% |
| Barry | 3/10 | 1073 days | 21% |
| Klm | 3/10 | 1103 days | 20% |
| Steve | 10/10 | 1134 days | 34% |
| Martyn | 10/10 | 1134 days | 34% |
| Maria | 10/10 | 1164 days | 32% |
| Melissa | 1/10 | 1195 days | 12% |
| Nyah | 1/10 | 1348 days | 8% |
| David M | 3/10 | 1348 days | 10% |
| Karla, Sydney | 10/10 | 1529 days | 11% |
| Neville | 1/10 | 1713 days | 2% |
| A Tango | 10/10 | 1741 days | 6% |
| Nicholas Chin | 1/10 | 1864 days | 2% |
| Trista McLean | 10/10 | 2078 days | 5% |
| Steve | 9/10 | 2137 days | 5% |
| Kane | 1/10 | 2168 days | 2% |
| Melanie Brown | 8/10 | 2259 days | 4% |
| World Traveller | 1/10 | 2289 days | 2% |
| Dave Berry | 10/10 | 2290 days | 4% |
| RJ | 1/10 | 2290 days | 2% |
| R Woolley | 10/10 | 2443 days | 4% |
| Claire Wood | 10/10 | 2472 days | 4% |
| ALEKSANDROV Igor Avramovski | 1/10 | 2503 days | 2% |
| Luiz | 2/10 | 2503 days | 2% |
| Jorge | 1/10 | 2534 days | 2% |
| Adam Beevers | 3/10 | 2534 days | 2% |
| Megan | 1/10 | 2534 days | 2% |
| Marc | 3/10 | 2564 days | 2% |
| Howie | 9/10 | 2564 days | 4% |
| Jacques | 1/10 | 2564 days | 2% |
| Janet | 10/10 | 2595 days | 4% |
| Shelby and Matt | 10/10 | 2595 days | 4% |
| Taki Green | 1/10 | 2625 days | 1% |
| Mel | 1/10 | 2625 days | 1% |
| David | 5/10 | 2625 days | 3% |
| JS | 1/10 | 2748 days | 1% |
| Yoke | 1/10 | 2778 days | 1% |
| Kirstie Gallant | 7/10 | 2778 days | 3% |
| Yvonne M Hackenberg | 10/10 | 2778 days | 3% |
| Miss T | 1/10 | 2778 days | 1% |
| Me | 1/10 | 2778 days | 1% |
| Mike Purchas | 2/10 | 2809 days | 1% |
| Gal | 1/10 | 2809 days | 1% |
| M Reeder | 2/10 | 2837 days | 1% |
| Nikki | 10/10 | 2868 days | 3% |
| Anna | 9/10 | 2868 days | 3% |
| Reena Scobie | 1/10 | 2868 days | 1% |
| Bill Brennan | 9/10 | 2868 days | 3% |
| Jeff & Sharon | 2/10 | 2868 days | 1% |
| Craig | 5/10 | 2868 days | 2% |
| Mel B | 1/10 | 2868 days | 1% |
| David | 1/10 | 2868 days | 1% |
| JR WU | 2/10 | 2899 days | 1% |
| Kirstie Lilly | 10/10 | 2929 days | 3% |
| Arlene | 8/10 | 2990 days | 3% |
| Penny Mackay | 10/10 | 2990 days | 3% |
| Laura | 3/10 | 3052 days | 1% |
| Bharat | 10/10 | 3113 days | 3% |
| Gandalf | 4/10 | 3143 days | 2% |
| siti fatimah adnan | 10/10 | 3173 days | 2% |
| Katie | 1/10 | 3174 days | 1% |
| Giovanni | 5/10 | 3174 days | 2% |
| Aileen Davies | 2/10 | 3174 days | 1% |
| Nicola | 1/10 | 3174 days | 1% |
| Dane | 1/10 | 3174 days | 1% |
| David williams | 3/10 | 3174 days | 1% |
| Yan Xiao | 3/10 | 3174 days | 1% |
| Peter Dawkins | 10/10 | 3201 days | 2% |
| David | 2/10 | 3202 days | 1% |
| David Elliott | 10/10 | 3232 days | 2% |
| You Joon Kim | 1/10 | 3233 days | 1% |
| Chris Monk | 8/10 | 3263 days | 2% |
| Helen Burgess | 2/10 | 3293 days | 1% |
| Carol Smith | 1/10 | 3293 days | 1% |
| Richard Hunter | 1/10 | 3293 days | 1% |
| peter hendry | 1/10 | 3324 days | 1% |
| Katharina Koch | 8/10 | 3551 days | 2% |
| Luna Tarius | 1/10 | 3567 days | 1% |
| Carly Biedul | 10/10 | 3576 days | 2% |
| Guillaume Deleuze | 6/10 | 3592 days | 1% |
| Brad Dean | 2/10 | 3597 days | 1% |
| dave car | 1/10 | 3597 days | 1% |
| Rhydian Templer | 8/10 | 3608 days | 2% |
| Amy | 9/10 | 3611 days | 2% |
| Nina Kaspar | 6/10 | 3628 days | 1% |
| Silvia Hermosillo | 1/10 | 3628 days | 1% |
| Tony Algie | 8/10 | 3628 days | 2% |
| diane wong | 8/10 | 3658 days | 1% |
| Maryanne Wardlaw | 2/10 | 3719 days | 1% |
| Hans Dersch | 1/10 | 3781 days | 0% |
| Kuldeep Nandurkar | 9/10 | 3842 days | 1% |
| Emily Noyd | 10/10 | 3892 days | 1% |
| Christofer Cronholm | 6/10 | 3932 days | 1% |
| Taylor Fabricius | 9/10 | 3936 days | 1% |
| Cecile | 7/10 | 3960 days | 1% |
| Geoff Plunkett | 10/10 | 3963 days | 1% |
| Pawa | 7/10 | 3994 days | 1% |
| James Norcliffe | 10/10 | 4055 days | 1% |
| Andrew Barnden | 10/10 | 4085 days | 1% |
| Sheila Wee | 10/10 | 4238 days | 0% |
| Joana | 8/10 | 4286 days | 0% |
| Lea Karl | 8/10 | 4347 days | 0% |
| Travelgirl | 1/10 | 4359 days | 0% |
| Vanessa | 8/10 | 4632 days | 1% |
| Natalie Boehm | 8/10 | 4651 days | 1% |
| Bradford Young | 1/10 | 4725 days | 0% |
| regi kiwi | 10/10 | 4725 days | 1% |
| Jeremy Eng | 9/10 | 5000 days | 1% |
| Justin Leest | 10/10 | 5004 days | 1% |
| Anna Neuenfeldt | 10/10 | 5006 days | 1% |
| Maja Bogdanowicz | 10/10 | 5007 days | 1% |
| Alex Ross | 10/10 | 5361 days | 1% |
| Wright | 7/10 | 5369 days | 1% |
| Denise & Maciej Holzer | 8/10 | 5369 days | 1% |
| Deana Peters | 9/10 | 5377 days | 1% |
| Jeroen Bartos | 8/10 | 5378 days | 1% |
| Gabriele Wendt | 8/10 | 5379 days | 1% |
| Aled | 9/10 | 5383 days | 1% |
| Ute Rogawski | 6/10 | 5386 days | 1% |
| Asha | 7/10 | 5425 days | 1% |
| Rene Rypkema | 8/10 | 5439 days | 1% |
| Judith | 8/10 | 5445 days | 1% |
| ZubZubZub | 10/10 | 5547 days | 1% |
| Mascot | 9/10 | 5547 days | 1% |
| joE | 10/10 | 5547 days | 1% |
| Sherbertdip | 8/10 | 5547 days | 1% |
| tj10128 | 10/10 | 5578 days | 1% |
| Nicky Bell | 9/10 | 5676 days | 1% |
| Gerryq Winters | 9/10 | 5702 days | 1% |
| A Jones | 6/10 | 5703 days | 1% |
| Katarina Bokor | 8/10 | 5708 days | 1% |
| Sue Carren | 8/10 | 5708 days | 1% |
| Karen Stephens | 7/10 | 5708 days | 1% |
| M Bigras | 8/10 | 5713 days | 1% |
| Binder | 7/10 | 5715 days | 1% |
| Jo Meekley | 8/10 | 5715 days | 1% |
| Guy Cohen | 8/10 | 5717 days | 1% |
| Ven | 8/10 | 5717 days | 1% |
| Wouter Moui | 7/10 | 5723 days | 1% |
| Jerven and Kim | 7/10 | 5724 days | 1% |
| Tanya & Florian | 9/10 | 5725 days | 1% |
| Niklas Ronnino | 8/10 | 5729 days | 1% |
| Gael Romain | 8/10 | 5731 days | 1% |
| Diana Clipsham | 6/10 | 5750 days | 1% |
| Roger Lows | 9/10 | 5750 days | 1% |
| Lynn Leitch | 9/10 | 5752 days | 1% |
| Stephen Leitch | 9/10 | 5752 days | 1% |
| Claus Olsen | 10/10 | 5754 days | 1% |
| hellsknipe356 | 10/10 | 5882 days | 1% |
| chumfft | 10/10 | 5974 days | 1% |
| Elisabeth | 10/10 | 6059 days | 1% |
| lindam | 10/10 | 6065 days | 1% |
| Hana Vokata | 8/10 | 6070 days | 1% |
| Ralph | 8/10 | 6093 days | 1% |
| Senel | 10/10 | 6103 days | 1% |
| Cheryl Gorman | 10/10 | 6109 days | 1% |
| Stefan | 8/10 | 6118 days | 1% |
| Eva | 6/10 | 6122 days | 1% |
| Alain Deslandres | 7/10 | 6137 days | 1% |
| Ross & Catherine Litherland | 8/10 | 6137 days | 1% |
| graemeh1 | 7/10 | 6170 days | 1% |
| martinab | 8/10 | 6170 days | 1% |
| taupoguy | 10/10 | 6186 days | 1% |
| carolineder | 8/10 | 6186 days | 1% |
| Robert Hausser | 9/10 | 6190 days | 1% |
| Thomas Rust | 9/10 | 6190 days | 1% |
| X Otte | 8/10 | 6194 days | 1% |
| kymberlyw | 9/10 | 6431 days | 1% |
| stephen | 9/10 | 6431 days | 1% |
| StijmH | 8/10 | 6447 days | 1% |
| StijnH | 8/10 | 6447 days | 1% |
| Rene | 9/10 | 6453 days | 1% |
| BrzezinskaM | 10/10 | 6455 days | 1% |
| AndreB | 9/10 | 6455 days | 1% |
| Dalibor | 9/10 | 6464 days | 1% |
| Pavel | 8/10 | 6466 days | 1% |
| LeaM | 9/10 | 6500 days | 1% |
| AndreM | 9/10 | 6500 days | 1% |
| JohannesE | 7/10 | 6500 days | 1% |
| Eugen | 9/10 | 6502 days | 1% |
| Maike | 9/10 | 6502 days | 1% |
| Mary | 7/10 | 6503 days | 1% |
| purplekat99 | 10/10 | 6520 days | 1% |
| Emilie | 9/10 | 6604 days | 1% |
| Kristina | 7/10 | 6604 days | 1% |
| Vanessa | 5/10 | 6619 days | 1% |
| chubby69 | 10/10 | 6673 days | 1% |
| Christine | 10/10 | 6678 days | 1% |
| David Fowler | 7/10 | 6697 days | 1% |
| Karen C | 6/10 | 6762 days | 1% |
| Menashe | 7/10 | 6800 days | 1% |
| Bryony Wilson | 8/10 | 6810 days | 1% |
| Beate Sinn | 9/10 | 6814 days | 1% |
| Richard | 5/10 | 6814 days | 1% |
| Smith | 6/10 | 6823 days | 1% |
| Carmen Dolny | 8/10 | 6831 days | 1% |
| Lisa Tame | 8/10 | 6831 days | 1% |
| Gustavo | 9/10 | 6831 days | 1% |
| Kilsby | 9/10 | 6858 days | 1% |
| Juerg | 9/10 | 6871 days | 1% |
| Tanya | 9/10 | 6873 days | 1% |
| Kehoe | 7/10 | 6876 days | 1% |
| Iain | 8/10 | 6877 days | 1% |
| Petra | 8/10 | 6901 days | 1% |
| Dennis | 10/10 | 7177 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Apex Rental Cars experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-6.94% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 47 days. The Apex Rental Cars experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Apex Rental Cars experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.88% |
| 198 | -3.90% |
| 199 | -3.92% |
| 200 | -3.94% |
| 201 | -3.96% |
| 202 | -3.98% |
| 203 | -4.00% |
| … | … |
Balancing Adjustment
6.88% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
77%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.