Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Apex Rental Cars.
If you have any questions or comments about our ranking score calculation please get in touch at firstname.lastname@example.org. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
195 Valid Reviews
The Apex Rental Cars experience has a total of 217 reviews. There are 195 valid reviews that are included when calculating the ranking score and 22 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 195 valid reviews:
The raw data average (mean) for all the Apex Rental Cars valid reviews is 67.44% and is based on 195 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
94 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
Within the 195 valid reviews, the experience has 94 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 94 face-to-face reviews:
The raw data average (mean) for all the Apex Rental Cars face-to-face reviews is 82.45% and is based on 94 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
|A Tango||10/10||104 days||100%|
|Nicholas Chin||1/10||227 days||68%|
|Trista McLean||10/10||441 days||70%|
|Melanie Brown||8/10||622 days||39%|
|World Traveller||1/10||653 days||26%|
|Dave Berry||10/10||653 days||36%|
|R Woolley||10/10||806 days||18%|
|Claire Wood||10/10||835 days||16%|
|ALEKSANDROV Igor Avramovski||1/10||866 days||9%|
|Adam Beevers||3/10||897 days||8%|
|Shelby and Matt||10/10||958 days||8%|
|Taki Green||1/10||988 days||5%|
|Kirstie Gallant||7/10||1141 days||4%|
|Yvonne M Hackenberg||10/10||1141 days||4%|
|Miss T||1/10||1141 days||3%|
|Mike Purchas||2/10||1172 days||3%|
|M Reeder||2/10||1200 days||3%|
|Reena Scobie||1/10||1231 days||3%|
|Bill Brennan||9/10||1231 days||4%|
|Jeff & Sharon||2/10||1231 days||3%|
|Mel B||1/10||1231 days||3%|
|JR WU||2/10||1262 days||3%|
|Kirstie Lilly||10/10||1292 days||4%|
|Penny Mackay||10/10||1353 days||4%|
|siti fatimah adnan||10/10||1537 days||4%|
|Aileen Davies||2/10||1537 days||3%|
|David williams||3/10||1537 days||3%|
|Yan Xiao||3/10||1537 days||3%|
|Peter Dawkins||10/10||1565 days||4%|
|David Elliott||10/10||1596 days||4%|
|You Joon Kim||1/10||1596 days||2%|
|Chris Monk||8/10||1627 days||3%|
|Helen Burgess||2/10||1657 days||2%|
|Carol Smith||1/10||1657 days||2%|
|Richard Hunter||1/10||1657 days||2%|
|peter hendry||1/10||1688 days||2%|
|Katharina Koch||8/10||1914 days||3%|
|Luna Tarius||1/10||1930 days||2%|
|Carly Biedul||10/10||1939 days||3%|
|Guillaume Deleuze||6/10||1955 days||2%|
|Brad Dean||2/10||1961 days||2%|
|dave car||1/10||1961 days||2%|
|Rhydian Templer||8/10||1971 days||3%|
|Nina Kaspar||6/10||1992 days||2%|
|Silvia Hermosillo||1/10||1992 days||2%|
|Tony Algie||8/10||1992 days||3%|
|diane wong||8/10||2022 days||3%|
|Maryanne Wardlaw||2/10||2083 days||2%|
|Hans Dersch||1/10||2145 days||2%|
|Kuldeep Nandurkar||9/10||2206 days||2%|
|Emily Noyd||10/10||2255 days||2%|
|Christofer Cronholm||6/10||2296 days||2%|
|Taylor Fabricius||9/10||2299 days||2%|
|Geoff Plunkett||10/10||2327 days||2%|
|James Norcliffe||10/10||2419 days||2%|
|Andrew Barnden||10/10||2449 days||2%|
|Sheila Wee||10/10||2602 days||2%|
|Lea Karl||8/10||2710 days||1%|
|Natalie Boehm||8/10||3014 days||1%|
|Bradford Young||1/10||3088 days||0%|
|regi kiwi||10/10||3088 days||1%|
|Jeremy Eng||9/10||3363 days||0%|
|Justin Leest||10/10||3367 days||0%|
|Anna Neuenfeldt||10/10||3369 days||0%|
|Maja Bogdanowicz||10/10||3370 days||0%|
|Alex Ross||10/10||3724 days||0%|
|Denise & Maciej Holzer||8/10||3732 days||0%|
|Deana Peters||9/10||3740 days||0%|
|Jeroen Bartos||8/10||3741 days||0%|
|Gabriele Wendt||8/10||3742 days||0%|
|Ute Rogawski||6/10||3749 days||0%|
|Rene Rypkema||8/10||3802 days||0%|
|Nicky Bell||9/10||4039 days||0%|
|Gerryq Winters||9/10||4065 days||0%|
|A Jones||6/10||4066 days||0%|
|Katarina Bokor||8/10||4071 days||0%|
|Sue Carren||8/10||4071 days||0%|
|Karen Stephens||7/10||4071 days||0%|
|M Bigras||8/10||4076 days||0%|
|Jo Meekley||8/10||4078 days||0%|
|Guy Cohen||8/10||4080 days||0%|
|Wouter Moui||7/10||4086 days||0%|
|Jerven and Kim||7/10||4087 days||0%|
|Tanya & Florian||9/10||4088 days||0%|
|Niklas Ronnino||8/10||4092 days||0%|
|Gael Romain||8/10||4094 days||0%|
|Diana Clipsham||6/10||4113 days||0%|
|Roger Lows||9/10||4113 days||0%|
|Lynn Leitch||9/10||4115 days||0%|
|Stephen Leitch||9/10||4115 days||0%|
|Claus Olsen||10/10||4117 days||0%|
|Hana Vokata||8/10||4433 days||0%|
|Cheryl Gorman||10/10||4472 days||0%|
|Alain Deslandres||7/10||4500 days||0%|
|Ross & Catherine Litherland||8/10||4500 days||0%|
|Robert Hausser||9/10||4553 days||0%|
|Thomas Rust||9/10||4553 days||0%|
|X Otte||8/10||4557 days||0%|
|David Fowler||7/10||5061 days||0%|
|Karen C||6/10||5125 days||0%|
|Bryony Wilson||8/10||5173 days||0%|
|Beate Sinn||9/10||5177 days||0%|
|Carmen Dolny||8/10||5194 days||0%|
|Lisa Tame||8/10||5194 days||0%|
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Apex Rental Cars experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 92 days. The Apex Rental Cars experience has 1 recent ranking. Adjustments are according to the following table:
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Apex Rental Cars experience has been adjusted for 48 days. Adjustments are according to the following table.
The final ranking score once adjustments and rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.
If you have any questions or comments about our ranking score calculation please get in touch at email@example.com.