Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Apex Rental Cars.
If you have any questions or comments about our ranking score calculation please get in touch at email@example.com. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
190 Valid Reviews
The Apex Rental Cars experience has a total of 211 reviews. There are 190 valid reviews that are included when calculating the ranking score and 21 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 190 valid reviews:
The raw data average (mean) for all the Apex Rental Cars valid reviews is 67.58% and is based on 190 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
94 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
Within the 190 valid reviews, the experience has 94 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 94 face-to-face reviews:
The raw data average (mean) for all the Apex Rental Cars face-to-face reviews is 82.45% and is based on 94 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
|Melanie Brown||8/10||147 days||97%|
|World Traveller||1/10||177 days||73%|
|Dave Berry||10/10||178 days||100%|
|R Woolley||10/10||331 days||87%|
|Claire Wood||10/10||360 days||84%|
|ALEKSANDROV Igor Avramovski||1/10||391 days||58%|
|Adam Beevers||3/10||422 days||58%|
|Shelby and Matt||10/10||483 days||66%|
|Taki Green||1/10||513 days||45%|
|Kirstie Gallant||7/10||666 days||33%|
|Yvonne M Hackenberg||10/10||666 days||36%|
|Miss T||1/10||666 days||26%|
|Mike Purchas||2/10||697 days||24%|
|M Reeder||2/10||725 days||21%|
|Reena Scobie||1/10||756 days||18%|
|Bill Brennan||9/10||756 days||24%|
|Jeff & Sharon||2/10||756 days||18%|
|Mel B||1/10||756 days||18%|
|JR WU||2/10||787 days||16%|
|Kirstie Lilly||10/10||817 days||18%|
|Penny Mackay||10/10||878 days||13%|
|siti fatimah adnan||10/10||1061 days||5%|
|Aileen Davies||2/10||1062 days||4%|
|David williams||3/10||1062 days||4%|
|Yan Xiao||3/10||1062 days||4%|
|Peter Dawkins||10/10||1089 days||5%|
|David Elliott||10/10||1120 days||5%|
|You Joon Kim||1/10||1121 days||4%|
|Chris Monk||8/10||1151 days||5%|
|Helen Burgess||2/10||1181 days||4%|
|Carol Smith||1/10||1181 days||4%|
|Richard Hunter||1/10||1181 days||4%|
|peter hendry||1/10||1212 days||4%|
|Katharina Koch||8/10||1439 days||4%|
|Luna Tarius||1/10||1455 days||3%|
|Carly Biedul||10/10||1464 days||4%|
|Guillaume Deleuze||6/10||1480 days||4%|
|Brad Dean||2/10||1485 days||3%|
|dave car||1/10||1485 days||3%|
|Rhydian Templer||8/10||1496 days||4%|
|Nina Kaspar||6/10||1516 days||4%|
|Silvia Hermosillo||1/10||1516 days||3%|
|Tony Algie||8/10||1516 days||4%|
|diane wong||8/10||1546 days||4%|
|Maryanne Wardlaw||2/10||1607 days||3%|
|Hans Dersch||1/10||1669 days||3%|
|Kuldeep Nandurkar||9/10||1730 days||4%|
|Emily Noyd||10/10||1780 days||4%|
|Christofer Cronholm||6/10||1820 days||3%|
|Taylor Fabricius||9/10||1824 days||4%|
|Geoff Plunkett||10/10||1851 days||4%|
|James Norcliffe||10/10||1943 days||4%|
|Andrew Barnden||10/10||1973 days||3%|
|Sheila Wee||10/10||2126 days||3%|
|Lea Karl||8/10||2235 days||3%|
|Natalie Boehm||8/10||2539 days||2%|
|Bradford Young||1/10||2613 days||2%|
|regi kiwi||10/10||2613 days||2%|
|Jeremy Eng||9/10||2888 days||2%|
|Justin Leest||10/10||2892 days||2%|
|Anna Neuenfeldt||10/10||2894 days||2%|
|Maja Bogdanowicz||10/10||2895 days||2%|
|Alex Ross||10/10||3249 days||1%|
|Denise & Maciej Holzer||8/10||3257 days||1%|
|Deana Peters||9/10||3265 days||1%|
|Jeroen Bartos||8/10||3266 days||1%|
|Gabriele Wendt||8/10||3267 days||1%|
|Ute Rogawski||6/10||3274 days||1%|
|Rene Rypkema||8/10||3327 days||1%|
|Nicky Bell||9/10||3564 days||0%|
|Gerryq Winters||9/10||3590 days||0%|
|A Jones||6/10||3591 days||0%|
|Katarina Bokor||8/10||3596 days||0%|
|Sue Carren||8/10||3596 days||0%|
|Karen Stephens||7/10||3596 days||0%|
|M Bigras||8/10||3601 days||0%|
|Jo Meekley||8/10||3603 days||0%|
|Guy Cohen||8/10||3605 days||0%|
|Wouter Moui||7/10||3611 days||0%|
|Jerven and Kim||7/10||3612 days||0%|
|Tanya & Florian||9/10||3613 days||0%|
|Niklas Ronnino||8/10||3617 days||0%|
|Gael Romain||8/10||3619 days||0%|
|Diana Clipsham||6/10||3638 days||0%|
|Roger Lows||9/10||3638 days||0%|
|Lynn Leitch||9/10||3640 days||0%|
|Stephen Leitch||9/10||3640 days||0%|
|Claus Olsen||10/10||3642 days||0%|
|Hana Vokata||8/10||3958 days||1%|
|Cheryl Gorman||10/10||3997 days||1%|
|Alain Deslandres||7/10||4025 days||1%|
|Ross & Catherine Litherland||8/10||4025 days||1%|
|Robert Hausser||9/10||4078 days||1%|
|Thomas Rust||9/10||4078 days||1%|
|X Otte||8/10||4082 days||1%|
|David Fowler||7/10||4585 days||1%|
|Karen C||6/10||4649 days||1%|
|Bryony Wilson||8/10||4698 days||1%|
|Beate Sinn||9/10||4702 days||1%|
|Carmen Dolny||8/10||4719 days||1%|
|Lisa Tame||8/10||4719 days||1%|
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Apex Rental Cars experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 48 days. The Apex Rental Cars experience has 2 recent rankings. Adjustments are according to the following table:
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Apex Rental Cars experience has been adjusted for 12 days. Adjustments are according to the following table.
The final ranking score once adjustments and rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.
If you have any questions or comments about our ranking score calculation please get in touch at firstname.lastname@example.org.