Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Apex Rental Cars.
If you have any questions or comments about our ranking score calculation please get in touch at email@example.com. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
171 Valid Reviews
The Apex Rental Cars experience has a total of 190 reviews. There are 171 valid reviews that are included when calculating the ranking score and 19 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 171 valid reviews:
The raw data average (mean) for all the Apex Rental Cars valid reviews is 69.94% and is based on 171 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
94 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
Within the 171 valid reviews, the experience has 94 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 94 face-to-face reviews:
The raw data average (mean) for all the Apex Rental Cars face-to-face reviews is 82.45% and is based on 94 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
|Taki Green||1/10||43 days||72.79||78%|
|Kirstie Gallant||7/10||196 days||85.46||91%|
|Yvonne M Hackenberg||10/10||196 days||93.91||100%|
|Miss T||1/10||196 days||68.56||73%|
|Mike Purchas||2/10||227 days||68.88||73%|
|M Reeder||2/10||255 days||67.27||72%|
|Reena Scobie||1/10||286 days||63.54||68%|
|Jeff & Sharon||2/10||286 days||65.28||70%|
|Mel B||1/10||286 days||63.54||68%|
|JR WU||2/10||317 days||63.06||67%|
|Kirstie Lilly||10/10||347 days||80.92||86%|
|Penny Mackay||10/10||408 days||73.62||78%|
|siti fatimah adnan||10/10||592 days||45.09||48%|
|Aileen Davies||2/10||592 days||33.82||36%|
|David williams||3/10||592 days||34.72||37%|
|Yan Xiao||3/10||592 days||34.72||37%|
|Peter Dawkins||10/10||620 days||40.75||43%|
|David Elliott||10/10||651 days||36.24||39%|
|Chris Monk||8/10||682 days||30.43||32%|
|Helen Burgess||2/10||712 days||21.18||23%|
|Carol Smith||1/10||712 days||20.62||22%|
|Richard Hunter||1/10||712 days||20.62||22%|
|peter hendry||1/10||743 days||17.98||19%|
|Katharina Koch||8/10||969 days||7.14||8%|
|Luna Tarius||1/10||985 days||5.05||5%|
|Carly Biedul||10/10||994 days||6.62||7%|
|Guillaume Deleuze||6/10||1010 days||5.1||5%|
|Brad Dean||2/10||1016 days||4.49||5%|
|dave car||1/10||1016 days||4.37||5%|
|Rhydian Templer||8/10||1026 days||5.47||6%|
|Nina Kaspar||6/10||1047 days||4.45||5%|
|Silvia Hermosillo||1/10||1047 days||3.92||4%|
|Tony Algie||8/10||1047 days||5.1||5%|
|diane wong||8/10||1077 days||4.8||5%|
|Maryanne Wardlaw||2/10||1138 days||3.69||4%|
|Hans Dersch||1/10||1200 days||3.52||4%|
|Kuldeep Nandurkar||9/10||1261 days||4.72||5%|
|Emily Noyd||10/10||1310 days||4.63||5%|
|Christofer Cronholm||6/10||1351 days||3.79||4%|
|Taylor Fabricius||9/10||1354 days||4.56||5%|
|Geoff Plunkett||10/10||1382 days||4.51||5%|
|James Norcliffe||10/10||1474 days||4.35||5%|
|Andrew Barnden||10/10||1504 days||4.3||5%|
|Sheila Wee||10/10||1657 days||4.04||4%|
|Lea Karl||8/10||1765 days||3.66||4%|
|Natalie Boehm||8/10||2069 days||3.17||3%|
|Bradford Young||1/10||2143 days||2.34||2%|
|regi kiwi||10/10||2143 days||3.21||3%|
|Jeremy Eng||9/10||2418 days||2.73||3%|
|Justin Leest||10/10||2422 days||2.73||3%|
|Anna Neuenfeldt||10/10||2424 days||2.72||3%|
|Maja Bogdanowicz||10/10||2425 days||2.72||3%|
|Alex Ross||10/10||2779 days||2.12||2%|
|Denise & Maciej Holzer||8/10||2787 days||2.0||2%|
|Deana Peters||9/10||2795 days||2.09||2%|
|Jeroen Bartos||8/10||2796 days||1.98||2%|
|Gabriele Wendt||8/10||2797 days||1.98||2%|
|Ute Rogawski||6/10||2804 days||1.72||2%|
|Rene Rypkema||8/10||2857 days||1.88||2%|
|Nicky Bell||9/10||3094 days||1.58||2%|
|Gerryq Winters||9/10||3120 days||1.53||2%|
|A Jones||6/10||3121 days||1.27||1%|
|Katarina Bokor||8/10||3126 days||1.45||2%|
|Sue Carren||8/10||3126 days||1.45||2%|
|Karen Stephens||7/10||3126 days||1.39||1%|
|M Bigras||8/10||3131 days||1.44||2%|
|Jo Meekley||8/10||3133 days||1.43||2%|
|Guy Cohen||8/10||3135 days||1.43||2%|
|Wouter Moui||7/10||3141 days||1.36||1%|
|Jerven and Kim||7/10||3142 days||1.36||1%|
|Tanya & Florian||9/10||3143 days||1.49||2%|
|Niklas Ronnino||8/10||3147 days||1.41||2%|
|Gael Romain||8/10||3149 days||1.41||2%|
|Diana Clipsham||6/10||3168 days||1.2||1%|
|Roger Lows||9/10||3168 days||1.45||2%|
|Lynn Leitch||9/10||3170 days||1.45||2%|
|Stephen Leitch||9/10||3170 days||1.45||2%|
|Claus Olsen||10/10||3172 days||1.44||2%|
|Hana Vokata||8/10||3488 days||0.86||1%|
|Cheryl Gorman||10/10||3527 days||0.84||1%|
|Alain Deslandres||7/10||3555 days||0.72||1%|
|Ross & Catherine Litherland||8/10||3555 days||0.75||1%|
|Robert Hausser||9/10||3608 days||0.7||1%|
|Thomas Rust||9/10||3608 days||0.7||1%|
|X Otte||8/10||3612 days||0.66||1%|
|David Fowler||7/10||4116 days||0.0||0%|
|Karen C||6/10||4180 days||0.0||0%|
|Bryony Wilson||8/10||4228 days||0.0||0%|
|Beate Sinn||9/10||4232 days||0.0||0%|
|Carmen Dolny||8/10||4249 days||0.0||0%|
|Lisa Tame||8/10||4249 days||0.0||0%|
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Apex Rental Cars experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner. There may be an adjustment if an experience hasn't received any reviews within the last 60 days.
The Apex Rental Cars experience has 2 recent rankings. Adjustments are according to the following table:
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 199 days.
The Apex Rental Cars experience has been adjusted for 10 days. Adjustments are according to the following table.
The final ranking score once adjustments and rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.
If you have any questions or comments about our ranking score calculation please get in touch at firstname.lastname@example.org.