Reviews and travel ratings on Apex Rental Cars in New Zealand (80% from 105 reviews) Apex Car Rentals - the kiwi way

Rankers NZ Travel Reviews

North Island > Auckland Region > Auckland >

Apex Rental Cars

90 reviews with the most recent first, showing page 1 of 15.

Sheila Wee's avatar

Sheila Wee

Singapore

Ranking: 10/10

We are thankful to Apex for their fantastic service, value and quality. We initially asked for a smaller car (pickup at Christchurch Airport) but realised that we didn't manage to fit all our luggages in it. The staff at Apex were very helpful and managed to look for a bigger car and prepare it for us to use. It was fantastic service. We had no trouble with the car and it was easy collecting and returning it. This was the best car rental experience I've ever had.

Reviewed 4 months ago

Lea Karl's avatar

Lea Karl

Austria

Ranking: 8/10

Good and cheapest company we found in New Zealand. First car broke down, second one had a flat battery - this is why we would not give them a 10.

Reviewed 4 months ago and experienced in December 2014

Rankers works with a local (NZ owned) car rental booking agent, so our customers receive the best service, at the best price.

Simply enter your details and choose the best quote from major car rental companies in NZ.

No booking fees, lowest price guarantee and Rankers will be with you all the way with our own local advice.

Rental Cars bookings…  Compare and Book Rental Cars  … best service, best price!

Travelgirl's avatar

Travelgirl

Ranking: 1/10

The worst experience ever!!!! No one answered the after hours phone. Instead we were told by an automated message to call back in business hours. We were stranded at Auckland airport at 1am with a 20 month old and no baby car seat. Very upset we had to transport our son in an unsafe way but had no choice. Had to pay over $100 in cab fees to get to where we were staying. The next day when we explained what had happened the office staff insinuated that we must have called the wrong number which we confirmed we had the correct after hours number. No one would help us with our complaint. We were given the Operations Managers number (Nicole) and tried unsuccessfully to email and phone Nicole for 8 days. She ignored all of our messages. Then on Christmas Eve we finally managed to speak with the Reservations Manager (tony) who seemed to listen and asked us to email him through the times of which we tried to call to pass onto Nicole. We were told we would hear something on Boxing Day. We heard nothing!! Rang Tony back on the last day of our holiday and he refused to speak with me!!!!!! Unbelievable. Then finally after being very firm with the girl we were speaking with spoke with the Manager of Apex (Derek) who refunded our after hours fee and 1 day car hire after saying there is no such message asking people to call back in business hours. Well there certainly is Derek so best you get that fixed!!!! All up the shonkiest car rental place I have ever come across and when back in NZ will NOT be using them. Worst service ever. Don't use them.

Reviewed 8 months ago

Award-2-24px Congratulations Apex Rental Cars

Rankers TravellerVoted Awards 2011 Rental Cars Finalist

Vanessa's avatar

Vanessa

Germany

Ranking: 8/10

Really good car but pretty expensive per day. Really good full cover insurance for $12 per day.

Reviewed 11 months ago and experienced in March 2014

Rankers works with a local (NZ owned) car rental booking agent, so our customers receive the best service, at the best price.

Simply enter your details and choose the best quote from major car rental companies in NZ.

No booking fees, lowest price guarantee and Rankers will be with you all the way with our own local advice.

Rental Cars bookings…  Compare and Book Rental Cars  … best service, best price!

Natalie Boehm's avatar

Natalie Boehm

Germany

Ranking: 8/10

Good car, brakes are a little bit base, full insurance.

Reviewed about 1 year ago and experienced in February 2014

regi kiwi's avatar

regi kiwi

New Zealand

Ranking: 10/10

Best Value is Apex.
Apex wins by a mile.
Car is newer
Cost is cheaper
Mileage of car is lower
Staff is more flexible in schedule.

Plus additional driver and other accessories are FREE

Reviewed over 1 year ago

Rankers works with a local (NZ owned) car rental booking agent, so our customers receive the best service, at the best price.

Simply enter your details and choose the best quote from major car rental companies in NZ.

No booking fees, lowest price guarantee and Rankers will be with you all the way with our own local advice.

Rental Cars bookings…  Compare and Book Rental Cars  … best service, best price!