• Reviews  50%

131 reviews with the most recent first, showing page 1 of 17.

Laura's avatar

Laura

Ranking: 3/10

We recently hired a car from Apex rentals in Queenstown Airport. We had a lovely lady collect us from the airport, we dealt with a fantastic customer services agent named Katie and the car did its job - it got us to and from the mountain.

Upon returning the car we had to drop the keys down a chute as it was an early morning drop off. (5am) As we dropped the keys in the chute we realized we had left our go pro camera in the car under the seat. (you could see the black handle still) Unfortunately we had to get on our plane and as it was so early there was no-one to speak to. We thought its OK we'll just call them when we land - which we did.

We were pushed from pillar to post for a total of 6 days! The manager made no effort to speak to us, poor Katie the lovely Customer services agent had to constantly relay messages from the unseen manager.

Its now 6 days later and we have finally been told 'it's not there!' which is funny because it was when we left the car!

I feel sad for the workers who are employed there- I hope they don't have anything taken from them.

As for the manager who thought it was OK to constantly shrug off our plight A managers job is to handle these situations with customers. The eventual email we received once the police and superiors were mentioned only go to show that there was some realization that our mater had been handled ineffectively.

If you wish to hire a car in Queenstown use another company!

Reviewed 29 days ago

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Bharat's avatar

Bharat

Ranking: 10/10

May 18th, 2018

We just finished our 71 days car rental with Apex, 10,000kms.

While we were researching about car rental in New zealand, we came across a lot of negative reviews about Apex. We, consciously, decided to choose Apex because the cost of rental was one-third compared to Hertz, Avis etc. We asked a lot of questions to them about the condition, make and year of their car. Apex staff patiently responded to all our questions

We are so pleased to write this review. Apex didn’t dispappoint us. We had a Toyota Corolla 2010, with 165000 miles on it when we picked up the car. I think Apex is comeptitive because they are very old player in the rental market, therefore they have old, but well maintained cars.

We didn’t have any issues with the Toyota at all. It worked in all road and weather conditions. After a month of rental, in the beginning of April, when we were in Wellington, we took the car to the Apex location in Wellington. We requested to do service check since we were going to drive it for another 50 days in South Island. The Wellington staff were very prompt and cooperative.

Overall, we are very satisfied with Apex vehicle and customer service. Would recommend to other travelers. It is well suited for people who are budget traveler.

Reviewed 3 months ago

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Gandalf's avatar

Gandalf

Ranking: 4/10

Hired a Highlander from Apex as they were cheaper than elsewhere and would guarantee the model. I knew I would not be getting a new car, but had thought that the car would be clean and well maintained. However, car was overdue a service and the brakes were very suspect - park brake almost didnt work and had to stamp on the brakes hard to stop. Car was not clean and smelt.
Staff on pick up and drop off were disinterested in customers. We were left waiting whilst they stared at their screens for about 15 mins.
Shuttle to the airport took 35 mins to arrive !!! This was going to domestic, but the driver luckily said he would take us to international ... although he went to domestic 1st and picked up passengers. We nearly missed check in for our flight !!
Staff told us on pick up to full up the car at a nearby petrol station on drop off. Even gave us a map to it. We did this on return and found that this was the most expensive petrol station in NZ and was charging 10% more than anywhere else.

If you want cheap and dont care about the quality of the car, about customer service, or about nearly missing your flight, then Apex is for you.

Reviewed 3 months ago

Rankers works with a local (NZ owned) car rental booking agent, so our customers receive the best service, at the best price.

Simply enter your details and choose the best quote from major car rental companies in NZ.

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Yan Xiao's avatar

Yan Xiao

Ranking: 3/10

We rented a van from Christchurch Apex. What a mistake! We bought CDW and on the first night when it was dark, the ven's roof was damaged by a parking garage door.

Apex decided to call us negligent (without due care), and claimed that our CDW was for nothing and charged us over $8000 repair cost. We are still in the middle of a painful process to file to Court of Arbitration. Several of our trip mates lost sleep over the unjust treatment.

Save yourself heart burn. Avoid Apex. There are other choices!!!

Reviewed 3 months ago and experienced in March 2018

David williams's avatar

David williams

Ranking: 3/10

I dropped my car off at early drop off at park and ride full of fuel and clean leave key an parking ticket park and ride guy .Two days later I get a email to say apex were taking$34.85 out of my bank that's 17 litres of fuel there's no way it was 17 litres low of fuel cheats an liarers

Reviewed 5 months ago

siti fatimah adnan's avatar

siti fatimah adnan

Malaysia

Ranking: 10/10

Easy process. I took full insurance and roadside cover.

Reviewed 5 months ago

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Dane's avatar

Dane

Ranking: 1/10

I've typically rented from Apex because I realise that you get what you pay for, I was moving overseas and had sold my car so needing to get around I booked an Apex sh*tbox to do the job until I left.

The car was a 2014 Focus, I don't know how this thing descended to this level this fast but none the less it was cheap, the aircon smelt like old laundry but as I said you get what you pay for.

What really got me is I opted out of the insurance, I was covered but had a $2000 excess, no big deal I thought I'll drive carefully and it'll be fine.
Until someone backed into me causing very minor damage to the front bumper, they admitted fault left a note and got me a claim number.
The person at faults insurance company contacted me stating they were just waiting for the call from Apex to clear it all up, Apex refused and said that it wasn't the process due to the contract and would charge me instead. They could charge the offending persons insurance company, but they charged me instead.

So I am getting charged for damage I did not cause.

Apex is an embarrassment of a company. There is a reason why you google Apex and get the results you do. It's shocking.

Don't say I didn't tell you so!

Reviewed 5 months ago

Rankers works with a local (NZ owned) car rental booking agent, so our customers receive the best service, at the best price.

Simply enter your details and choose the best quote from major car rental companies in NZ.

No booking fees, lowest price guarantee and Rankers will be with you all the way with our own local advice.

Rental Cars bookings…  Compare and Book Rental Cars  … best service, best price!

Nicola's avatar

Nicola

Ranking: 1/10

I recently rented a car from the Auckland airport branch. The check out time was an hour this was too long especially for a short stay.

The really poor part was the car battery failed the next day. When I called them nobody said oh no how can we get you back on the road they said did you pay for the roadside cover. The first thing is they had my details I had given the details of my rental. Surely they could have looked. I had no idea but had paid what I thought was a full insurance. But no in the small print it says you have to pay a $90 call out fee. I was not happy. So I called the AA they were there in 10 minutes. What we discovered was a very very dirty engine and a battery older than 3 years. The call centre said I must have left something on. But I did not. AA confirmed this. If something had been left on it would have had to have had a lower battery charge than was found. They told me I needed to get the battery recharged over night.

So I called the call centre. Actually they were hopeless they pur me out to the Airport and Auckland branches and it rang for 10 minutes to each. No one picked up the phone. Finally I went back to the call centre who agreed they would give me another car and they had lots of people working on it. So I drove to the branch expecting I would sign new forms and give me the key. No such luck I was put back in the queue. I wasted over 2 hours and 9 calls trying to fix this.

They did give me a 50% discount but it completely ruined my plans for my short stay in Auckland and worse my only free day.

There are 36 rental car companies at the airport I recommend you try another one

Reviewed 5 months ago

Rankers works with a local (NZ owned) car rental booking agent, so our customers receive the best service, at the best price.

Simply enter your details and choose the best quote from major car rental companies in NZ.

No booking fees, lowest price guarantee and Rankers will be with you all the way with our own local advice.

Rental Cars bookings…  Compare and Book Rental Cars  … best service, best price!