• Reviews  55%

130 reviews with the most recent first, showing page 1 of 22.

Bharat's avatar

Bharat

Ranking: 10/10

May 18th, 2018

We just finished our 71 days car rental with Apex, 10,000kms.

While we were researching about car rental in New zealand, we came across a lot of negative reviews about Apex. We, consciously, decided to choose Apex because the cost of rental was one-third compared to Hertz, Avis etc. We asked a lot of questions to them about the condition, make and year of their car. Apex staff patiently responded to all our questions

We are so pleased to write this review. Apex didn’t dispappoint us. We had a Toyota Corolla 2010, with 165000 miles on it when we picked up the car. I think Apex is comeptitive because they are very old player in the rental market, therefore they have old, but well maintained cars.

We didn’t have any issues with the Toyota at all. It worked in all road and weather conditions. After a month of rental, in the beginning of April, when we were in Wellington, we took the car to the Apex location in Wellington. We requested to do service check since we were going to drive it for another 50 days in South Island. The Wellington staff were very prompt and cooperative.

Overall, we are very satisfied with Apex vehicle and customer service. Would recommend to other travelers. It is well suited for people who are budget traveler.

Reviewed 7 days ago

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Gandalf's avatar

Gandalf

Ranking: 4/10

Hired a Highlander from Apex as they were cheaper than elsewhere and would guarantee the model. I knew I would not be getting a new car, but had thought that the car would be clean and well maintained. However, car was overdue a service and the brakes were very suspect - park brake almost didnt work and had to stamp on the brakes hard to stop. Car was not clean and smelt.
Staff on pick up and drop off were disinterested in customers. We were left waiting whilst they stared at their screens for about 15 mins.
Shuttle to the airport took 35 mins to arrive !!! This was going to domestic, but the driver luckily said he would take us to international ... although he went to domestic 1st and picked up passengers. We nearly missed check in for our flight !!
Staff told us on pick up to full up the car at a nearby petrol station on drop off. Even gave us a map to it. We did this on return and found that this was the most expensive petrol station in NZ and was charging 10% more than anywhere else.

If you want cheap and dont care about the quality of the car, about customer service, or about nearly missing your flight, then Apex is for you.

Reviewed 8 days ago

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Yan Xiao's avatar

Yan Xiao

Ranking: 3/10

We rented a van from Christchurch Apex. What a mistake! We bought CDW and on the first night when it was dark, the ven's roof was damaged by a parking garage door.

Apex decided to call us negligent (without due care), and claimed that our CDW was for nothing and charged us over $8000 repair cost. We are still in the middle of a painful process to file to Court of Arbitration. Several of our trip mates lost sleep over the unjust treatment.

Save yourself heart burn. Avoid Apex. There are other choices!!!

Reviewed 9 days ago and experienced in March 2018

Rankers works with a local (NZ owned) car rental booking agent, so our customers receive the best service, at the best price.

Simply enter your details and choose the best quote from major car rental companies in NZ.

No booking fees, lowest price guarantee and Rankers will be with you all the way with our own local advice.

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David williams's avatar

David williams

Ranking: 3/10

I dropped my car off at early drop off at park and ride full of fuel and clean leave key an parking ticket park and ride guy .Two days later I get a email to say apex were taking$34.85 out of my bank that's 17 litres of fuel there's no way it was 17 litres low of fuel cheats an liarers

Reviewed about 1 month ago

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siti fatimah adnan's avatar

siti fatimah adnan

Malaysia

Ranking: 10/10

Easy process. I took full insurance and roadside cover.

Reviewed about 1 month ago

Rankers works with a local (NZ owned) car rental booking agent, so our customers receive the best service, at the best price.

Simply enter your details and choose the best quote from major car rental companies in NZ.

No booking fees, lowest price guarantee and Rankers will be with you all the way with our own local advice.

Rental Cars bookings…  Compare and Book Rental Cars  … best service, best price!

Dane's avatar

Dane

Ranking: 1/10

I've typically rented from Apex because I realise that you get what you pay for, I was moving overseas and had sold my car so needing to get around I booked an Apex sh*tbox to do the job until I left.

The car was a 2014 Focus, I don't know how this thing descended to this level this fast but none the less it was cheap, the aircon smelt like old laundry but as I said you get what you pay for.

What really got me is I opted out of the insurance, I was covered but had a $2000 excess, no big deal I thought I'll drive carefully and it'll be fine.
Until someone backed into me causing very minor damage to the front bumper, they admitted fault left a note and got me a claim number.
The person at faults insurance company contacted me stating they were just waiting for the call from Apex to clear it all up, Apex refused and said that it wasn't the process due to the contract and would charge me instead. They could charge the offending persons insurance company, but they charged me instead.

So I am getting charged for damage I did not cause.

Apex is an embarrassment of a company. There is a reason why you google Apex and get the results you do. It's shocking.

Don't say I didn't tell you so!

Reviewed 2 months ago

Rankers works with a local (NZ owned) car rental booking agent, so our customers receive the best service, at the best price.

Simply enter your details and choose the best quote from major car rental companies in NZ.

No booking fees, lowest price guarantee and Rankers will be with you all the way with our own local advice.

Rental Cars bookings…  Compare and Book Rental Cars  … best service, best price!