Apex Rental Cars

Apex Rental Cars

47%

Details

172 Rankers Reviews

94 Face-to-Face

36 Rental Cars

178 Auckland

Maps

Reviews

Showing 8 reviews of 156.

Janet's avatar

Janet

Ranking: 10/10

Thanks for online assistance to change booking from Rose. Helpful and was able to redo booking into 2 separate times to be able to use credit card insurance that only was valid for a maximum of 48 consecutive days. No hassles, just good customer service.

Reviewed about 1 month ago

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Mel's avatar

Mel

Ranking: 1/10

Very friendly service nice clean car brought the car back Apex checked the out everything and was fine they checked the petrol gauge and said brilliant all good !
Week later and email arrived saying l hadn't filled the car up enough l was $13. And some cents short but they have waivered the $25 fill up charge and they said they have charged my card and the money will be taken out .on my opinion they have made me out to be untrustworthy and l had left more petrol in on the gauge from when l picked it up .l haven't got a leg to stand on to fight my corner but all l can say steer clear
Regards Mel
Can't believe they did this !

Reviewed about 1 month ago

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Taki Green's avatar

Taki Green

Ranking: 1/10

We are stranded at Auckland airport...I have an 11 year old daughter with me and have been charged an out of hours pickup...Nobody here....

Reviewed 2 months ago

Rankers works with a local (NZ owned) car rental booking agent, so our customers receive the best service, at the best price.

Simply enter your details and choose the best quote from major car rental companies in NZ.

No booking fees, lowest price guarantee and Rankers will be with you all the way with our own local advice.

Rental Cars bookings…  Compare and Book Rental Cars  … best service, best price!

JS's avatar

JS

Ranking: 1/10

Charged the full 2000 NZD damage excess for an accident that all parties (including Apex, in writing) agree was not my fault. Absolute worst case scenario. (Yes, the contract is written that way, so it will happen to you, too.)

Reviewed 5 months ago

Me's avatar

Me

Ranking: 1/10

The staff in APEX Victoria St Auckland Central were nice and that's good. The problem I had with this company is the van we rented. We got a Hyndai iMax which was very weak and slow. It took forever to rev up the speed and mostly stuck to 40 mph even if I full-stepped on the pedal! Imagine what we had to go through driving this van in Coromandel where roads were mostly uphill! We always had a line of cars stuck behind us coz this van can't just speed up! It was an automatic van but it took forever for the gear to shift and mostly sounded like it was gonna blow before it shifts. Crazy.

Aside from that, locking/unlocking the van was a hit or miss. Had to do it a couple times before it does what's it's asked to do.
The sliding doors were also a hit and miss. Sometimes it opens, sometimes it doesn't. Always had to work around it before it works.

When I called them regarding the issue, I was told that the van didn't have problems when others were renting it. Well maybe the issue only started after the last customer returned it or whatever. Vehicles should all be checked before passing it on to another customer. We didn't feel safe at all.

Because this van was too slow, we were late in returning it at 5pm and they close at that time so we called and luckily the staff agreed to return it the next morning free of charge. Appreciated that but I know we deserved it after all the trouble we had to deal with the van.

Reviewed 7 months ago

Miss T's avatar

Miss T

Ranking: 1/10

Not happy with the experience we had with Apex rentals. The vehicle we hired was very slow. It took forever to 70km let alone 100km in a 100km zone. The battery went flat twice and the mud guard on tyre was rubbing on tyre. If I could, I would give this a -0

Reviewed 7 months ago

Award-2-24px Congratulations Apex Rental Cars

Rankers TravellerVoted Awards 2011 Rental Cars Finalist

Yvonne M Hackenberg's avatar

Yvonne M Hackenberg

Ranking: 10/10

We choose the $2,000 deductible and got a stone chip in the windshield on the 2nd day of a 3-week rental. Apex personnel were very honest and reported back to me that the repair cost was just $50. I received a $1,950 credit on my card. The car ran beautifully throughout the trip. Plus, Apex is a very honest company.

Reviewed 7 months ago

Rankers works with a local (NZ owned) car rental booking agent, so our customers receive the best service, at the best price.

Simply enter your details and choose the best quote from major car rental companies in NZ.

No booking fees, lowest price guarantee and Rankers will be with you all the way with our own local advice.

Rental Cars bookings…  Compare and Book Rental Cars  … best service, best price!

Kirstie Gallant's avatar

Kirstie Gallant

Canada

Ranking: 7/10

Apex was able to hire us a last minute car (within 48 hours) on a one way rental from Queenstown to Christchurch. The associate we dealt with in Queenstown didn't have the kindest attitude, but her efficiency was solid. The car we were assigned was clean, but we could definitely feel the wear & tear on it, as it took its time to get going again after any full stop or yield and sometimes sounded like it was running on dead batteries. The associate in Christchurch was kind and made the drop-off process easy.

Reviewed 7 months ago

Rankers works with a local (NZ owned) car rental booking agent, so our customers receive the best service, at the best price.

Simply enter your details and choose the best quote from major car rental companies in NZ.

No booking fees, lowest price guarantee and Rankers will be with you all the way with our own local advice.

Rental Cars bookings…  Compare and Book Rental Cars  … best service, best price!