North IslandAuckland RegionAuckland

96 reviews with the most recent first, showing page 1 of 16.

Pawa's avatar

Pawa

Israel

Ranking: 7/10

I rented a "Roadtrip Special"-cheapest price with 0 excess. A not too small car to drive from point A to point B. After checking other rental companies (average rating 80+ & "irrelevant" for me complaints) I chose the Apex Rentals.
As for car condition - 9+ No complaints! Value for the money!
I've got Nissan Sunny, ~2002-4 that did excellent job for task. The car was in norm cond'. Clean, tires in good cond', brakes not worn out, lights OK, no mp3. I wasn't looking for economic car but yet sunny was OK for me (~ 14-15 km/l on intercity road). I traveled all over the south island and had no slowness while driving on mountains roads.
I had a problem with a car in Nelson- a stone got into breaking system. Called Apex Customer Service and they sent me to car service in Nelson. 1 hour and I had my car back.
I gave a 7/10 because I encountered something strange in Queenstown Apex office. They refused to give me a car unless I "TRANSLATE" my driving license. I have an international license: in English, all necessary info is mapped according to internationally accepted standard (1-name, 2-last name, 3-birth day, 4a-issue date etc..). See on internet. I know for sure it is not only me because some Swiss girl had exactly same problem same time. She told to representative that rented a car in Wellington w/o any translation.
In ANY other Apex department you get a car W/O TRANSLATING it! My friend (we traveled together) rented a car from Apex (as well) in Auckland W/O translating his license. Many other travelers I met in NZ, got cars (other companies) w/o translation.
To be honest I wanted to rate less but some of the office workers were really helpful. After I translated a driving license (for 90 NZD) I've got a car with manual transmission, my fault, forgot to specify "automatic" in preorder form. They changed a car next day w/o any fees.At the day of arrival, was already end of day,local worker took me and Swiss girl from Queenstown airport to city center.Thanks for that!

Reviewed 21 days ago and experienced in December 2015

Christofer Cronholm's avatar

Christofer Cronholm

Sweden

Ranking: 6/10

Our family (me, my wife and our two kids, 6 and 2 years old) rented a Toyota Rav4 for 7 days, and although the car itself was great and easy to drive and never caused us any trouble, the terribly outdated booster seat and child seat for our children lowered our rating of Apex rental cars with a few points. It felt terrible to put our children in some god forsaken seats from the early nineties! Luckily nothing happened while driving the car. When searching the internet for good car rental companies on New Zealand it was hard to find any reviews at all considering children safety in the car. Now we know the hard way that Apex rental cars isn't a good choice when travelling with kids. Any families with small children looking for a car to rent on New Zealand, heed our warning! Message to Apex rental cars: please update your booster and child seats now or lose the families to other car rental companies! I would rate the car itself a 9 or 10, but the child/booster seats aren't worth more than a 3, hence the overall rating of 6.

Reviewed about 1 month ago and experienced in February 2016

Rankers works with a local (NZ owned) car rental booking agent, so our customers receive the best service, at the best price.

Simply enter your details and choose the best quote from major car rental companies in NZ.

No booking fees, lowest price guarantee and Rankers will be with you all the way with our own local advice.

Rental Cars bookings…  Compare and Book Rental Cars  … best service, best price!

Taylor Fabricius's avatar

Taylor Fabricius

United States

Ranking: 9/10

We did not rent a campervan, but we rented a car for over a month from them. Nice car with enough room for two to sleep in the back. They are very helpful and even booked our ferry from the North Island to the South Island.

Reviewed 3 months ago

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Geoff Plunkett's avatar

Geoff Plunkett

Australia

Ranking: 10/10

All excellent. Booked 2 of the cheapest cars 8 months before trip. No problems on the day, vehicles were ready, clean and staff helpful. Went from Queenstown to Te Anau to Picton. The cars (Nissan) were trouble free, no issues dropping off. Would do it again.

Reviewed 4 months ago

Rankers works with a local (NZ owned) car rental booking agent, so our customers receive the best service, at the best price.

Simply enter your details and choose the best quote from major car rental companies in NZ.

No booking fees, lowest price guarantee and Rankers will be with you all the way with our own local advice.

Rental Cars bookings…  Compare and Book Rental Cars  … best service, best price!

James Norcliffe's avatar

James Norcliffe

New Zealand

Ranking: 10/10

We could not have had a better experience than with Apex. Very friendly and helpful front desk and all paperwork expeditiously completed with minimum of fuss and with useful travel advice. Excellent comprehensive insurance was very reasonable as was the hire charge for seven days. Apex also has a convenient empty petrol tank return. Apex were also very happy to drive us back to our suburban accommodation in Wellington as part of the service. We would not hesitate to use Apex again and in reality could see no reason to seek any alternative deal.

Reviewed 7 months ago

Andrew Barnden's avatar

Andrew Barnden

Australia

Ranking: 10/10

After many years of unpleasant experiences with car rental companies around the world at last I found a really good one. Their prices were very competitive , the all inclusive insurance was reasonably priced and comprehensive. We were picked up from Christchurch airport by a very friendly driver and taken to their premises, just a few minutes away. It took less than five minutes to complete the paperwork and have the keys - the service was exceptionally efficient, no hard sell and a very clean, recent model Ford Focus to drive. At drop off we given a lift into the city, again by really nice, friendly staff. Can't recommend highly enough.

Reviewed 8 months ago

Rankers works with a local (NZ owned) car rental booking agent, so our customers receive the best service, at the best price.

Simply enter your details and choose the best quote from major car rental companies in NZ.

No booking fees, lowest price guarantee and Rankers will be with you all the way with our own local advice.

Rental Cars bookings…  Compare and Book Rental Cars  … best service, best price!