Reviews and travel ratings on Apex Rental Cars in New Zealand (81% from 86 reviews) Apex Car Rentals - the kiwi way

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Apex Rental Cars

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86 reviews with the most recent first, showing page 1 of 7.

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Apex Rental Cars
regi kiwi's avatar

regi kiwi

New Zealand

Ranking: 10/10

Best Value is Apex.
Apex wins by a mile.
Car is newer
Cost is cheaper
Mileage of car is lower
Staff is more fle...

Best Value is Apex.
Apex wins by a mile.
Car is newer
Cost is cheaper
Mileage of car is lower
Staff is more flexible in schedule.

Plus additional driver and other accessories are FREE

Reviewed 28 December 2013

Apex Rental Cars
Bradford Young's avatar

Bradford Young

Hong Kong

Ranking: 1/10

We picked up our car from Queenstown Airport on Dec 3, 2013, and returned the car at Christchurch Airport at 4.45am D...

We picked up our car from Queenstown Airport on Dec 3, 2013, and returned the car at Christchurch Airport at 4.45am Dec 13, 2013. Drop-off was off office hour, so we paid $25 extra for the return and for the shuttle bus to take us from their parking lot to the airport that morning.

Everything went well at first. We called again the day before returning our car to make sure somebody will be at the Christchurch branch at 4.45am and there would be a shuttle bus to take us to the airport (Apex is usually further away from the airport to justify its lower price compared to other American rental companies). Someone answered the phone saying there'll be their staff when I return my car.

Deeply to my disappointment, we got to Apex Christchurch branch at 4.30am and waited for 30 minutes and nobody showed up or picked up our phone. We called Apex hotline for more than a dozen times and left multiple voice messages. We were extremely worried we were gonna miss our flight to Auckland and a connecting flight back to Hong Kong. Luckily the parking lot about 1km from Apex was open at that time and they offered to take us to the airport. However, Apex don't pay them and they couldn't hold the key to the car we left outside Apex's gate, and so we kept the key so that someone can pick it up from Auckland airport when we wait for the next flight.

When we arrived at Auckland airport, we called Apex Auckland after 8am so that they can send someone to pick up the key. I thought this was a gentle gesture to make their job easier (otherwise I may have to mail it back from Hong Kong). HOWEVER, when a lady at the Auckland branch answered my call, she blamed me saying "we are only open at 8am, why did you not leave the key in the car?", and totally ignored my grievance of nearly missing my flight only because of Apex's fault, and the fact that I paid extra to arrange the early morning drop-off. What an attitude, rarely seen in a large company in any part of the developed world.

Reviewed 27 December 2013

Apex Rental Cars responds:

I am sorry that you were not able to return your vehicle as per the instructions that we supplied to you

Unfortunately, I am not sure how we could have done any better for you

I have here in front of me a copy of the contract that you signed at Queenstown Airport - the entire back page of the the contract is devoted to ensuring that you have clear instructions as to how to return the car. Unfortunately I can't post it on this site.

In your case the contract states:

"*Please return the vehicle to Airpark Canterbury17-25 Logistics Drive and they will transfer you to the terminal five minutes away.*" - The rest of the A4 sheet is taken up with a large map showing the precise location of logistics drive and Airpark Canterbury.

When you uplifted the car, the return arrangements were specifically discussed with you - after signature, the contract was turned over and the map and return location was pointed out to you. You will note that the asterixes on your copy of the instructions are hand written in pen - we ask our CSRs to do this to show that they have indeed specifically discussed the return instructions with you

You will no doubt have a copy of this contract and I invite you to check for yourself. (It is probably asking a bit much that after checking your contract, you might give some thought as to whether your above post on this site and others is actually fair and reasonable)

As to parking the car in a position so as to block one of our depot gates and then taking the car key to Auckland Airport - well you can imagine how that went down at the peak of the Christmas season...

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Apex Rental Cars
Justin Leest's avatar

Justin Leest

Germany

Ranking: 10/10

Cheap.

Cheap.

Reviewed 8 months ago and experienced in February 2013

Apex Rental Cars
Anna Neuenfeldt's avatar

Anna Neuenfeldt

Germany

Ranking: 10/10

Easy, cheap, friendly, uncomplicated with change of return location and extention of rental period, no one way fee.

Easy, cheap, friendly, uncomplicated with change of return location and extention of rental period, no one way fee.

Reviewed 11 months ago and experienced in February 2013

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Apex Rental Cars
Maja Bogdanowicz's avatar

Maja Bogdanowicz

Germany

Ranking: 10/10

Reviewed 12 months ago and experienced in February 2013

Apex Rental Cars
Jeremy Eng's avatar

Jeremy Eng

United States

Ranking: 9/10

Great service via email before the trip and at the counter at both ends of our trip. Their prices were by far the bes...

Great service via email before the trip and at the counter at both ends of our trip. Their prices were by far the best we found and was not at all reflected in their quality. Maps they gave were also easier to fold and use than Jason's or AA's tour maps (but if you must, pick up the AA maps at the I-centers, as they are very nice)

Additionally, they provided a free sim card (2-degrees) for your mobile phone. You can then call and "top up" to get usable minutes or texts; however, all but their Greymouth location has a free-phone #. Just make sure you have an unlocked mobile phone to use.

Reviewed 05 April 2013

Award-2-24px Congratulations Apex Rental Cars

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Apex Rental Cars
Alex Ross's avatar

Alex Ross

United Kingdom

Ranking: 10/10

No hassles. Less bereaucratic that other international companies who created problems regarding transfer between isla...

No hassles. Less bereaucratic that other international companies who created problems regarding transfer between islands. Provided 'free' ferry tickets.

Reviewed over 1 year ago and experienced in March 2012

Apex Rental Cars
Denise & Maciej Holzer's avatar

Denise & Maciej Holzer

Switzerland

Ranking: 8/10

Good service and friendly staff. No problem to change the date for the ferry crossing. Ferry ticket for the car was f...

Good service and friendly staff. No problem to change the date for the ferry crossing. Ferry ticket for the car was for free.

Reviewed almost 2 years ago and experienced in February 2012

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Apex Rental Cars
Ute Rogawski's avatar

Ute Rogawski

Germany

Ranking: 6/10

Up to now no problems, but cigarette lighter did not work, locker of the trunk does not work perfectly.

Up to now no problems, but cigarette lighter did not work, locker of the trunk does not work perfectly.

Reviewed almost 2 years ago and experienced in February 2012

Apex Rental Cars
Wright's avatar

Wright

England

Ranking: 7/10

Flat tyre after a few days hire due to perished valve, otherwise all okay.

Flat tyre after a few days hire due to perished valve, otherwise all okay.

Reviewed almost 2 years ago and experienced in February 2012

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Sherryl's avatar

Sherryl

New Zealand

Kai Iwi Beach is about 10mins out of town and is patrolled during the summer. A great family beach with safe swimming.

Apex Rental Cars
Gabriele Wendt's avatar

Gabriele Wendt

Germany

Ranking: 8/10

Useful communication before renting car; good service (taking us from accommodation to Apex office), instructions for...

Useful communication before renting car; good service (taking us from accommodation to Apex office), instructions for the car missing, air pressure of tyres not okay, check of the car was very fast before giving it to us.

Reviewed almost 2 years ago and experienced in February 2012

Apex Rental Cars
Aled's avatar

Aled

United Kingdom

Ranking: 9/10

Very good and helpful.

Very good and helpful.

Reviewed about 2 years ago and experienced in February 2012

Apex Rental Cars
Deana Peters's avatar

Deana Peters

Netherlands

Ranking: 9/10

Good website, easy to book, free ferry journey, nice car (Rav 4).

Good website, easy to book, free ferry journey, nice car (Rav 4).

Reviewed 19 March 2012