103 reviews with the most recent first, showing page 1 of 18.

Silvia Hermosillo's avatar

Silvia Hermosillo

New Zealand

Ranking: 1/10

We found some important issues in the car we hire, some of them security related:

- the breaker were either worn-out or improper adjusted
- some of the wheels were close to their ending life
- the speed meter was wrong for almost 10 km/hrs (we could prove it using an app in our mobiles)
- the swipers didn't clean
- kids seat boosters were uncomfortable
- the car alarm didn't work
- the car had lots of dents, scratches, hits, chips. These made the car look bad
- the CUSTOMER SERVICE in Christchurch was terrible, rude attitude by miss Ivy Ding (who didn't want to tell us her name)

I don't recommend this company at all.

Reviewed 3 days ago

Nina Kaspar's avatar

Nina Kaspar

Singapore

Ranking: 6/10

Very mixed experience. it started by having to wait more than 45min only to be then told that the translation of our drivers license is not accepted by APEX. We are holding a standardized EU license for more than 10 years and got an official English translation, which I requested from our government transportation department. But this was not good enough for this car rental agency. We then had to go to a local translation office, wait for 90min, pay 60 NZD/ license for a much worse and less comprehensive translation than the one we got from our government. This was just ridiculous and I recommend all people with drivers licenses from non English speaking countries to AVOID this car rental agency.
We finally got our car, which looked pretty banged up. While I was bit worried the big chip in the windscreen would further crack, the car eventually caused no issues on our trip from Auckland to Queenstown. so, that's a positive! Ferry ticket was organized by Apex and it was pretty convenient that we could take the same car to the South Island. Handover in Queenstown was quick and with no issues - and left me with the impression the Queenstown team might would have been friendlier and more accommodating than the team in Auckland.

Reviewed 19 days ago

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diane wong's avatar

diane wong

Malaysia

Ranking: 8/10

Very satisfied with the car. Initially in the website were offered of a Toyota Yaris between 1-2 years but our car is definetely older than that. However it didnt give us any problem for the entire drive from Auckland to Wellington. The price is very reasonable. i would definetely recommend Apex to all my friends.
However the lady(cant recall her name) who served us in Auckland city depot was very curt and unfriendly. As we were examining the car she became impatient and hurried us to sign the documents. It was quite unprofessional and rude.

Reviewed 30 days ago

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Maryanne Wardlaw's avatar

Maryanne Wardlaw

New Zealand

Ranking: 2/10

Our vehicle was hit by a driver who admitted fault. Apex took the $2800 deductible off my credit card instantly, and seven weeks later I'm still fighting to get it back even though I know the driver's insurance has approved the claim. The one person in all of Australia and NZ who deals with such matters is now on holiday. He was unhelpful when he was in the office ("it's our policy" and "no guarantee you'll get it back"), and the person who I just asked to help me in his absence made a good effort at palming me off too. The experience would have been fine if we hadn't been forced to deal with their unprofessional pencil-pushers.

Reviewed 3 months ago

Rankers works with a local (NZ owned) car rental booking agent, so our customers receive the best service, at the best price.

Simply enter your details and choose the best quote from major car rental companies in NZ.

No booking fees, lowest price guarantee and Rankers will be with you all the way with our own local advice.

Rental Cars bookings…  Compare and Book Rental Cars  … best service, best price!

Emily Noyd's avatar

Emily Noyd

United States

Ranking: 10/10

This company was so easy to rent from and affordable. No fee for being under 25, no fee for multiple drivers and comprehensive insurance. Even got a free upgrade!

Reviewed 5 months ago and experienced in March 2016

Award-2-24px Congratulations Apex Rental Cars

Rankers TravellerVoted Awards 2011 Rental Cars Finalist

Cecile's avatar

Cecile

France

Ranking: 7/10

I rented a car for two weeks in December. It is expensive but they are very sympathetic when explaining left hand driving and automatic vehicles.

Reviewed 6 months ago and experienced in January 2016

Rankers works with a local (NZ owned) car rental booking agent, so our customers receive the best service, at the best price.

Simply enter your details and choose the best quote from major car rental companies in NZ.

No booking fees, lowest price guarantee and Rankers will be with you all the way with our own local advice.

Rental Cars bookings…  Compare and Book Rental Cars  … best service, best price!

Rankers works with a local (NZ owned) car rental booking agent, so our customers receive the best service, at the best price.

Simply enter your details and choose the best quote from major car rental companies in NZ.

No booking fees, lowest price guarantee and Rankers will be with you all the way with our own local advice.

Rental Cars bookings…  Compare and Book Rental Cars  … best service, best price!