North IslandAuckland RegionAuckland

100 reviews with the most recent first, showing page 1 of 17.

Maryanne Wardlaw's avatar

Maryanne Wardlaw

New Zealand

Ranking: 2/10

Our vehicle was hit by a driver who admitted fault. Apex took the $2800 deductible off my credit card instantly, and seven weeks later I'm still fighting to get it back even though I know the driver's insurance has approved the claim. The one person in all of Australia and NZ who deals with such matters is now on holiday. He was unhelpful when he was in the office ("it's our policy" and "no guarantee you'll get it back"), and the person who I just asked to help me in his absence made a good effort at palming me off too. The experience would have been fine if we hadn't been forced to deal with their unprofessional pencil-pushers.

Reviewed about 1 month ago

Emily Noyd's avatar

Emily Noyd

United States

Ranking: 10/10

This company was so easy to rent from and affordable. No fee for being under 25, no fee for multiple drivers and comprehensive insurance. Even got a free upgrade!

Reviewed 4 months ago and experienced in March 2016

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Cecile's avatar

Cecile

France

Ranking: 7/10

I rented a car for two weeks in December. It is expensive but they are very sympathetic when explaining left hand driving and automatic vehicles.

Reviewed 4 months ago and experienced in January 2016

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Kuldeep Nandurkar's avatar

Kuldeep Nandurkar

India

Ranking: 9/10

We got a nicely maintained station wagon for a month. No problems at all. Booking and drop off was easy. Conveniently located near Auckland Airport.
Will be back again in future.

Reviewed 5 months ago and experienced in May 2016

Rankers works with a local (NZ owned) car rental booking agent, so our customers receive the best service, at the best price.

Simply enter your details and choose the best quote from major car rental companies in NZ.

No booking fees, lowest price guarantee and Rankers will be with you all the way with our own local advice.

Rental Cars bookings…  Compare and Book Rental Cars  … best service, best price!

Pawa's avatar

Pawa

Israel

Ranking: 7/10

I rented a "Roadtrip Special"-cheapest price with 0 excess. A not too small car to drive from point A to point B. After checking other rental companies (average rating 80+ & "irrelevant" for me complaints) I chose the Apex Rentals.
As for car condition - 9+ No complaints! Value for the money!
I've got Nissan Sunny, ~2002-4 that did excellent job for task. The car was in norm cond'. Clean, tires in good cond', brakes not worn out, lights OK, no mp3. I wasn't looking for economic car but yet sunny was OK for me (~ 14-15 km/l on intercity road). I traveled all over the south island and had no slowness while driving on mountains roads.
I had a problem with a car in Nelson- a stone got into breaking system. Called Apex Customer Service and they sent me to car service in Nelson. 1 hour and I had my car back.
I gave a 7/10 because I encountered something strange in Queenstown Apex office. They refused to give me a car unless I "TRANSLATE" my driving license. I have an international license: in English, all necessary info is mapped according to internationally accepted standard (1-name, 2-last name, 3-birth day, 4a-issue date etc..). See on internet. I know for sure it is not only me because some Swiss girl had exactly same problem same time. She told to representative that rented a car in Wellington w/o any translation.
In ANY other Apex department you get a car W/O TRANSLATING it! My friend (we traveled together) rented a car from Apex (as well) in Auckland W/O translating his license. Many other travelers I met in NZ, got cars (other companies) w/o translation.
To be honest I wanted to rate less but some of the office workers were really helpful. After I translated a driving license (for 90 NZD) I've got a car with manual transmission, my fault, forgot to specify "automatic" in preorder form. They changed a car next day w/o any fees.At the day of arrival, was already end of day,local worker took me and Swiss girl from Queenstown airport to city center.Thanks for that!

Reviewed 7 months ago and experienced in December 2015

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Christofer Cronholm's avatar

Christofer Cronholm

Sweden

Ranking: 6/10

Our family (me, my wife and our two kids, 6 and 2 years old) rented a Toyota Rav4 for 7 days, and although the car itself was great and easy to drive and never caused us any trouble, the terribly outdated booster seat and child seat for our children lowered our rating of Apex rental cars with a few points. It felt terrible to put our children in some god forsaken seats from the early nineties! Luckily nothing happened while driving the car. When searching the internet for good car rental companies on New Zealand it was hard to find any reviews at all considering children safety in the car. Now we know the hard way that Apex rental cars isn't a good choice when travelling with kids. Any families with small children looking for a car to rent on New Zealand, heed our warning! Message to Apex rental cars: please update your booster and child seats now or lose the families to other car rental companies! I would rate the car itself a 9 or 10, but the child/booster seats aren't worth more than a 3, hence the overall rating of 6.

Reviewed 8 months ago and experienced in February 2016

Rankers works with a local (NZ owned) car rental booking agent, so our customers receive the best service, at the best price.

Simply enter your details and choose the best quote from major car rental companies in NZ.

No booking fees, lowest price guarantee and Rankers will be with you all the way with our own local advice.

Rental Cars bookings…  Compare and Book Rental Cars  … best service, best price!

Rankers works with a local (NZ owned) car rental booking agent, so our customers receive the best service, at the best price.

Simply enter your details and choose the best quote from major car rental companies in NZ.

No booking fees, lowest price guarantee and Rankers will be with you all the way with our own local advice.

Rental Cars bookings…  Compare and Book Rental Cars  … best service, best price!