Apex Rental Cars

Apex Rental Cars

55%

195 Rankers Reviews

94 Face-to-Face

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Information

Apex Car Rentals - the kiwi way

Details

Feature Value Info

Organisation

Apex Rental Cars

Commercial organisation

Location

North IslandAuckland RegionAuckland

Categories

  • Rental Cars

Reviews

Showing 8 reviews of 179.

Neville's avatar

Neville

Ranking: 1/10

I have used this company for years and have allways been very happy with them. Great value and service. But.... when booking through the Picton branch a few weeks ago I needed to change the pickup location.
I rang the Picton branch, requested the change and asked if there was an extra charge. "If you've already paid, there's no problem."
I was charged an extra $141!
On calling the branch I was basically told that was not the conversation I had and was offered a 50% refund on the extra charge.
I wrote to customer service - no reply. I emailed head office - no reply.
Today I called customer service and was told there is no head office to talk to and I needed to settle it with the Picton office.
Really guys? A very frustrated customer.

Reviewed 5 months ago

A Tango's avatar

A Tango

Ranking: 10/10

have used their services b4, happy. this time, due to the omicron situation, we have cancelled out flights to QT, but couldn't locate mu rental car info. Today the friendly staff from Apex called, and i was willing to pay my penalty fees, as it's my negligence, however he said they understand, no fees! wow, i will certain rebook with them when i'm down there in Nov! thank you

Reviewed 6 months ago

Nicholas Chin's avatar

Nicholas Chin

Ranking: 1/10

We flew to Napier expecting a car at the airport as advertised. Instead we received an email the night before indicating a taxi to thier depot was required. $32 later we picked up the car. Had to arrange a friend to deliver us from thier depot to the airport. Not recommended, its a scam.

Reviewed 10 months ago

Steve's avatar

Steve

Ranking: 9/10

Easy to book, pick up, and half the price of the other companies. Cars are sometimes a little beat up, but mechanically fine. Never had an issue, book everytime in Queenstown.

Reviewed about 1 year ago and experienced in January 2021

Trista McLean 's avatar

Trista McLean

Ranking: 10/10

My partner and I flew to Nelson for a funeral and flying back on the same day. Was booked with AVIS but had REALLY BAD EXPERIENCE.
So after leaving Avis who we had booked a car with, car less we found APEX Nelson.
The lady was so lovely and in minutes we had a car and it was half the price of Avis.
Just wanted to say THANK YOU APEX for making a bad start to the day a great one. Will use you and tell all how friends to use you too. Thanks APEX XXX

Reviewed over 1 year ago

You Joon Kim's avatar

You Joon Kim

Ranking: 1/10

unsafe vehicles, unwilling to correct the mechanical faults in their cars, sub par service from staff, rude.

Reviewed over 1 year ago and experienced in January 2018

Kane's avatar

Kane

Ranking: 1/10

The day before pick up I received a phone call from apex. The lady asked me when and where I was picking the car from even though this was all stated in the online booking. She asked if I could come half an hour later so I agreed. When I arrived she was not ready and around for over half an hour with no sense of urgency at all. She clearly had no idea what she was doing the whole time. Telling me everything I had already told her. Also heard her trying to force more insurance on a person who was picking up a car at the same time.

Reviewed over 1 year ago

Melanie Brown's avatar

Melanie Brown

Ranking: 8/10

I hired a car from Napier and drove it to Wellington. This was the best price with most others double the price. On arriving in Wellington I was in a rush to catch my flight but the driver was very helpful and got me to the terminal promptly. What I did not realise was that I had left my laptop in the car. The staff at Apex were so helpful in locating it for me and packaging it up so a courier could collect and deliver it to Auckland the next day. All was returned in great condition. Great service and very helpful, Thank you Apex.

Reviewed almost 2 years ago

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