Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for The Sea Kayak Company.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
The Sea Kayak Company
Valid Reviews
109 Valid Reviews
The The Sea Kayak Company experience has a total of 114 reviews. There are 109 valid reviews that are included when calculating the ranking score and 5 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 109 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 49 |
|
45% |
| 9/10 | 21 |
|
19% |
| 8/10 | 26 |
|
24% |
| 7/10 | 5 |
|
5% |
| 6/10 | 4 |
|
4% |
| 5/10 | 1 |
|
1% |
| 4/10 | 2 |
|
2% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
88.26% Average
The raw data average (mean) for all the The Sea Kayak Company valid reviews is 88.26% and is based on 109 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
66 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 109 valid reviews, the experience has 66 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 66 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 16 |
|
24% |
| 9/10 | 20 |
|
30% |
| 8/10 | 21 |
|
32% |
| 7/10 | 4 |
|
6% |
| 6/10 | 3 |
|
5% |
| 5/10 | 1 |
|
2% |
| 4/10 | 1 |
|
2% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
85.30% Average
The raw data average (mean) for all the The Sea Kayak Company face-to-face reviews is 85.30% and is based on 66 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
89.15%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Bernardo Galeazzo | 10/10 | 3889 days | 91% |
| Sara Berton | 5/10 | 4623 days | 48% |
| Lorraine Doyle | 9/10 | 4965 days | 98% |
| Sabisch Moritz | 9/10 | 4979 days | 98% |
| Hanneke P | 6/10 | 5038 days | 70% |
| Hanle | 7/10 | 5054 days | 85% |
| Mark and Eefie | 9/10 | 5054 days | 98% |
| Ramon Keller | 9/10 | 5059 days | 98% |
| Stephan Olivier | 6/10 | 5073 days | 70% |
| Stephan Olivier | 6/10 | 5073 days | 70% |
| Owen Chesbrough | 10/10 | 5355 days | 100% |
| Peter Field | 9/10 | 5355 days | 98% |
| Patricia Fearon | 9/10 | 5356 days | 98% |
| Fiona Finke | 9/10 | 5364 days | 98% |
| Alison Rosser | 8/10 | 5367 days | 96% |
| Kurt & Noemi Buhler | 8/10 | 5368 days | 96% |
| Urban Reifler | 9/10 | 5384 days | 98% |
| Sallypea | 4/10 | 5404 days | 24% |
| LPeters | 10/10 | 5465 days | 100% |
| visser01 | 8/10 | 5465 days | 96% |
| bladdor | 10/10 | 5649 days | 100% |
| kiwimatt | 10/10 | 5649 days | 100% |
| Emma13 | 10/10 | 5679 days | 100% |
| cgeog | 10/10 | 5679 days | 100% |
| GenH | 8/10 | 5679 days | 96% |
| Jorge Martinez Gacio | 8/10 | 5690 days | 96% |
| Jo Meekley | 10/10 | 5694 days | 100% |
| Henrick Lund | 8/10 | 5697 days | 96% |
| Vanessa Vogel | 9/10 | 5700 days | 98% |
| Roman & Esther | 4/10 | 5707 days | 24% |
| Courtney Wood | 8/10 | 5708 days | 96% |
| Melanie Gruber | 10/10 | 5711 days | 100% |
| Pam & Rob Tellwright | 8/10 | 5714 days | 96% |
| Matthias | 9/10 | 5727 days | 98% |
| Dr Dorthe Bossow | 9/10 | 5734 days | 98% |
| Jim Thomsen | 10/10 | 5735 days | 100% |
| Kate Thomsen | 10/10 | 5735 days | 100% |
| Matt_Brook | 10/10 | 5738 days | 100% |
| Matt | 10/10 | 5823 days | 100% |
| Gail King | 10/10 | 6044 days | 100% |
| Marie | 8/10 | 6044 days | 96% |
| Lukas Blaauw | 7/10 | 6062 days | 85% |
| Gerhard Kronen | 8/10 | 6072 days | 96% |
| LucyBrown | 10/10 | 6075 days | 100% |
| Caitriona Doyle | 8/10 | 6097 days | 96% |
| David Hallwood | 7/10 | 6103 days | 85% |
| TimW | 10/10 | 6103 days | 100% |
| Steve Platt | 10/10 | 6134 days | 100% |
| ffowler | 10/10 | 6134 days | 100% |
| John Fowler | 10/10 | 6134 days | 100% |
| Jim23 | 10/10 | 6165 days | 100% |
| Stefanie E | 8/10 | 6172 days | 96% |
| Vicki Cashmore | 9/10 | 6177 days | 98% |
| BrandonD | 10/10 | 6195 days | 100% |
| johannac | 10/10 | 6284 days | 100% |
| Greg18 | 8/10 | 6409 days | 96% |
| Heide | 8/10 | 6412 days | 96% |
| MarielR | 8/10 | 6427 days | 96% |
| AlanB | 10/10 | 6429 days | 100% |
| Larissa Storm | 10/10 | 6439 days | 100% |
| Matthew Hemmer | 10/10 | 6440 days | 100% |
| RuddM | 8/10 | 6443 days | 96% |
| Chris | 10/10 | 6444 days | 100% |
| ElizabethF | 9/10 | 6444 days | 98% |
| Hanna | 10/10 | 6446 days | 100% |
| crazyklaus | 8/10 | 6448 days | 96% |
| LaurenS | 8/10 | 6454 days | 96% |
| SophieW1 | 8/10 | 6454 days | 96% |
| BethanD | 10/10 | 6456 days | 100% |
| MattEngland | 10/10 | 6459 days | 100% |
| the_hayz | 10/10 | 6462 days | 100% |
| crmcdowell | 10/10 | 6463 days | 100% |
| tessacb | 10/10 | 6463 days | 100% |
| kimbo | 10/10 | 6464 days | 100% |
| sarahvg | 10/10 | 6464 days | 100% |
| CharlotteC | 10/10 | 6464 days | 100% |
| Camilla E | 8/10 | 6465 days | 96% |
| DavidMace | 6/10 | 6465 days | 70% |
| Angela Meachen | 10/10 | 6466 days | 100% |
| Andrea F | 10/10 | 6468 days | 100% |
| Sarah | 9/10 | 6482 days | 98% |
| Antonia | 10/10 | 6483 days | 100% |
| otilia neves | 10/10 | 6484 days | 100% |
| Oban | 3/10 | 6488 days | 0% |
| Joe | 10/10 | 6499 days | 100% |
| Maud | 9/10 | 6514 days | 98% |
| Sofie | 8/10 | 6527 days | 96% |
| Anne Baker | 10/10 | 6782 days | 100% |
| Biergibt | 10/10 | 6790 days | 100% |
| cjbaker | 10/10 | 6790 days | 100% |
| liam kelly | 10/10 | 6791 days | 100% |
| Denise | 10/10 | 6792 days | 100% |
| Sharon | 10/10 | 6793 days | 100% |
| Corinne | 8/10 | 6793 days | 96% |
| Demo | 8/10 | 6793 days | 96% |
| Thorsten Kabelitz | 8/10 | 6799 days | 96% |
| Corina | 9/10 | 6800 days | 98% |
| Holly | 8/10 | 6821 days | 96% |
| Marc Hertogs | 9/10 | 6825 days | 98% |
| Meaghan | 10/10 | 6849 days | 100% |
| Antone Enright | 9/10 | 6849 days | 98% |
| Amy | 9/10 | 6849 days | 98% |
| Julia | 7/10 | 6849 days | 85% |
| Karin Hell | 9/10 | 6850 days | 98% |
| Rico | 7/10 | 6856 days | 85% |
| nilelundgren | 10/10 | 6865 days | 100% |
| Travis Brennan | 9/10 | 6869 days | 98% |
| JanKovar | 8/10 | 7127 days | 96% |
| sven | 10/10 | 7134 days | 100% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The The Sea Kayak Company experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.62% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 58 days. However the The Sea Kayak Company experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The The Sea Kayak Company experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.57% |
| 198 | -3.59% |
| 199 | -3.60% |
| 200 | -3.62% |
| 201 | -3.64% |
| 202 | -3.66% |
| 203 | -3.68% |
| … | … |
Balancing Adjustment
1.72% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
87%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.