Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Flying Kiwi Adventure Tours.
If you have any questions or comments about our ranking score calculation please get in touch at firstname.lastname@example.org. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
145 Valid Reviews
The Flying Kiwi Adventure Tours experience has a total of 160 reviews. There are 145 valid reviews that are included when calculating the ranking score and 15 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 145 valid reviews:
The raw data average (mean) for all the Flying Kiwi Adventure Tours valid reviews is 97.31% and is based on 145 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
5 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
Within the 145 valid reviews, the experience has 5 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 5 face-to-face reviews:
The raw data average (mean) for all the Flying Kiwi Adventure Tours face-to-face reviews is 86.00% and is based on 5 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
|Sarah B||10/10||850 days||65%|
|Laura Aiosa||8/10||910 days||44%|
|Sarah Geran||10/10||910 days||46%|
|Antoine Bordas||10/10||1456 days||17%|
|Jack Shaked||10/10||1487 days||17%|
|Varun Udayakumar||9/10||1518 days||17%|
|Tina Mjn||10/10||1548 days||16%|
|Thomas Roehm||9/10||1762 days||15%|
|Robert Cool||10/10||1793 days||14%|
|Sheila Jackson||10/10||1793 days||14%|
|Mantri B||9/10||1793 days||14%|
|NORA MUND||10/10||1793 days||14%|
|Mar Robles||10/10||1793 days||14%|
|Jean Judd||10/10||1793 days||14%|
|James Theophilus||10/10||1793 days||14%|
|Mari Mitchell||10/10||1794 days||14%|
|Evi Frencken||9/10||1822 days||14%|
|Paul Reilly||10/10||1822 days||14%|
|Alex Lempka||10/10||1822 days||14%|
|Larry Lindsay||9/10||1822 days||14%|
|Darcy Porter||10/10||1822 days||14%|
|Richard Latham||10/10||1823 days||14%|
|Barbara Richards||10/10||1823 days||14%|
|Gustaf GustafK||10/10||1853 days||14%|
|Daniel Johansson||10/10||1853 days||14%|
|Marcus Nyh||10/10||1853 days||14%|
|Alaina Allred||10/10||1853 days||14%|
|Matilda Fröjd||10/10||1853 days||14%|
|Tracee Guibord||10/10||1853 days||14%|
|David PAULL||10/10||1854 days||14%|
|Mattias Rydeblad||9/10||1854 days||14%|
|Jay A||10/10||1884 days||13%|
|Jenny Fan||10/10||1884 days||13%|
|Chris Norris||10/10||1885 days||13%|
|Ainhoa Goenaga||10/10||1885 days||13%|
|Anne Patzschke||10/10||1885 days||13%|
|meital cohen||10/10||1885 days||13%|
|Anna UK||10/10||1885 days||13%|
|Susan Simon||10/10||1885 days||13%|
|Virinder Sandhu||10/10||1914 days||13%|
|Josh Lawrence||10/10||1914 days||13%|
|Kevin Farthing||10/10||1915 days||13%|
|Kaia Demming||10/10||1915 days||13%|
|Brian Medway||10/10||1915 days||13%|
|Anne Fischer||10/10||2037 days||12%|
|Dale Askew||10/10||2128 days||11%|
|Manuela Kohler||10/10||2128 days||11%|
|Courtney Fultz||9/10||2128 days||11%|
|Dee McC||3/10||2128 days||8%|
|Carina Dunkhorst||10/10||2159 days||11%|
|Emily Kelly||10/10||2159 days||11%|
|Laura G||10/10||2159 days||11%|
|Angela Paterson||9/10||2159 days||11%|
|Raima Svoboda||10/10||2159 days||11%|
|Renee Lance||10/10||2159 days||11%|
|David Ford||10/10||2159 days||11%|
|Yuri Jones||9/10||2159 days||11%|
|Heiko Dreyer||10/10||2159 days||11%|
|Jonathan Karron||9/10||2187 days||11%|
|Julia Stan||10/10||2187 days||11%|
|Jessica Zais||10/10||2187 days||11%|
|Sarah Wilson||10/10||2187 days||11%|
|EMMA DARK||10/10||2187 days||11%|
|Lisa Wilson||10/10||2187 days||11%|
|Lis Francis||9/10||2187 days||11%|
|Homer Chiu||10/10||2187 days||11%|
|Dan Cawley||10/10||2218 days||10%|
|Kathrin Seifert||10/10||2218 days||10%|
|Ann Toplis||10/10||2218 days||10%|
|Trevor Watkins||10/10||2218 days||10%|
|Allison TIpper||10/10||2218 days||10%|
|Niek Evers||9/10||2219 days||10%|
|Nigel Murphy||10/10||2219 days||10%|
|Michael Bluestone||10/10||2219 days||10%|
|Frida Jehrlander||10/10||2219 days||10%|
|Heather Boucher||10/10||2219 days||10%|
|Barbara Settles||10/10||2249 days||10%|
|Alison Quigley||10/10||2279 days||10%|
|Daniel Krýcha||10/10||2279 days||10%|
|Graham Young||10/10||2494 days||8%|
|Helen Capell||10/10||2525 days||8%|
|Helen Gross||10/10||2553 days||7%|
|lizzie clarke||10/10||2584 days||7%|
|Ruben van Selm||10/10||2584 days||7%|
|Ulrich Merker||9/10||2615 days||7%|
|Jennifer Frame||10/10||2615 days||7%|
|Alex Dettori||10/10||2615 days||7%|
|Oihana San Sebastian||10/10||2615 days||7%|
|Lara Kratky||10/10||2615 days||7%|
|Gaelle C||10/10||2645 days||6%|
|Nicole Joos||10/10||2645 days||6%|
|samantha perry||10/10||2645 days||6%|
|kali burnell||10/10||2676 days||6%|
|Ricky Gullett||10/10||2676 days||6%|
|Jan Mathias||10/10||2736 days||6%|
|Juliana Marinho||8/10||2890 days||4%|
|Sarah Herdewyn||10/10||2890 days||4%|
|jake long||10/10||2917 days||4%|
|Shawnee Mohney||10/10||2949 days||4%|
|rashmi manghrani||10/10||2949 days||4%|
|Jonathan Liew||10/10||4471 days||2%|
|Karin Hell||9/10||4761 days||0%|
|Maria Massalitina||10/10||4775 days||2%|
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Flying Kiwi Adventure Tours experience has plenty of reviews and does not meet the criteria for any adjustment.
There may be an adjustment if this experience hasn't received any reviews within the last 49 days. However the Flying Kiwi Adventure Tours experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Flying Kiwi Adventure Tours experience has been adjusted for 200 days. Adjustments are according to the following table.
The final ranking score once adjustments and rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.
If you have any questions or comments about our ranking score calculation please get in touch at email@example.com.