Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Flying Kiwi Adventure Tours.
If you have any questions or comments about our ranking score calculation please get in touch at email@example.com. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
145 Valid Reviews
The Flying Kiwi Adventure Tours experience has a total of 160 reviews. There are 145 valid reviews that are included when calculating the ranking score and 15 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 145 valid reviews:
The raw data average (mean) for all the Flying Kiwi Adventure Tours valid reviews is 97.31% and is based on 145 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
5 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
Within the 145 valid reviews, the experience has 5 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 5 face-to-face reviews:
The raw data average (mean) for all the Flying Kiwi Adventure Tours face-to-face reviews is 86.00% and is based on 5 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
|Sarah B||10/10||1206 days||100%|
|Laura Aiosa||8/10||1267 days||93%|
|Sarah Geran||10/10||1267 days||97%|
|Antoine Bordas||10/10||1812 days||75%|
|Jack Shaked||10/10||1843 days||74%|
|Varun Udayakumar||9/10||1874 days||73%|
|Tina Mjn||10/10||1904 days||71%|
|Thomas Roehm||9/10||2118 days||63%|
|Robert Cool||10/10||2149 days||61%|
|Sheila Jackson||10/10||2149 days||61%|
|Mantri B||9/10||2149 days||61%|
|NORA MUND||10/10||2149 days||61%|
|Mar Robles||10/10||2149 days||61%|
|Jean Judd||10/10||2149 days||61%|
|James Theophilus||10/10||2149 days||61%|
|Mari Mitchell||10/10||2150 days||61%|
|Evi Frencken||9/10||2178 days||60%|
|Paul Reilly||10/10||2178 days||60%|
|Alex Lempka||10/10||2178 days||60%|
|Larry Lindsay||9/10||2178 days||60%|
|Darcy Porter||10/10||2178 days||60%|
|Richard Latham||10/10||2179 days||60%|
|Barbara Richards||10/10||2179 days||60%|
|Gustaf GustafK||10/10||2209 days||59%|
|Daniel Johansson||10/10||2209 days||59%|
|Marcus Nyh||10/10||2209 days||59%|
|Alaina Allred||10/10||2209 days||59%|
|Matilda Fröjd||10/10||2209 days||59%|
|Tracee Guibord||10/10||2209 days||59%|
|David PAULL||10/10||2210 days||59%|
|Mattias Rydeblad||9/10||2210 days||59%|
|Jay A||10/10||2240 days||58%|
|Jenny Fan||10/10||2240 days||58%|
|Chris Norris||10/10||2241 days||57%|
|Ainhoa Goenaga||10/10||2241 days||57%|
|Anne Patzschke||10/10||2241 days||57%|
|meital cohen||10/10||2241 days||57%|
|Anna UK||10/10||2241 days||57%|
|Susan Simon||10/10||2241 days||57%|
|Virinder Sandhu||10/10||2270 days||56%|
|Josh Lawrence||10/10||2270 days||56%|
|Kevin Farthing||10/10||2271 days||56%|
|Kaia Demming||10/10||2271 days||56%|
|Brian Medway||10/10||2271 days||56%|
|Anne Fischer||10/10||2394 days||51%|
|Dale Askew||10/10||2484 days||47%|
|Manuela Kohler||10/10||2484 days||47%|
|Courtney Fultz||9/10||2484 days||47%|
|Dee McC||3/10||2484 days||36%|
|Carina Dunkhorst||10/10||2515 days||46%|
|Emily Kelly||10/10||2515 days||46%|
|Laura G||10/10||2515 days||46%|
|Angela Paterson||9/10||2515 days||46%|
|Raima Svoboda||10/10||2515 days||46%|
|Renee Lance||10/10||2515 days||46%|
|David Ford||10/10||2515 days||46%|
|Yuri Jones||9/10||2515 days||46%|
|Heiko Dreyer||10/10||2515 days||46%|
|Jonathan Karron||9/10||2543 days||45%|
|Julia Stan||10/10||2543 days||45%|
|Jessica Zais||10/10||2543 days||45%|
|Sarah Wilson||10/10||2543 days||45%|
|EMMA DARK||10/10||2543 days||45%|
|Lisa Wilson||10/10||2543 days||45%|
|Lis Francis||9/10||2543 days||45%|
|Homer Chiu||10/10||2543 days||45%|
|Dan Cawley||10/10||2574 days||44%|
|Kathrin Seifert||10/10||2574 days||44%|
|Ann Toplis||10/10||2574 days||44%|
|Trevor Watkins||10/10||2574 days||44%|
|Allison TIpper||10/10||2574 days||44%|
|Niek Evers||9/10||2575 days||44%|
|Nigel Murphy||10/10||2575 days||44%|
|Michael Bluestone||10/10||2575 days||44%|
|Frida Jehrlander||10/10||2575 days||44%|
|Heather Boucher||10/10||2575 days||44%|
|Barbara Settles||10/10||2605 days||43%|
|Alison Quigley||10/10||2635 days||41%|
|Daniel Krýcha||10/10||2635 days||41%|
|Graham Young||10/10||2850 days||32%|
|Helen Capell||10/10||2881 days||31%|
|Helen Gross||10/10||2909 days||30%|
|lizzie clarke||10/10||2940 days||29%|
|Ruben van Selm||10/10||2940 days||29%|
|Ulrich Merker||9/10||2971 days||27%|
|Jennifer Frame||10/10||2971 days||27%|
|Alex Dettori||10/10||2971 days||27%|
|Oihana San Sebastian||10/10||2971 days||27%|
|Lara Kratky||10/10||2971 days||27%|
|Gaelle C||10/10||3001 days||26%|
|Nicole Joos||10/10||3001 days||26%|
|samantha perry||10/10||3001 days||26%|
|kali burnell||10/10||3032 days||25%|
|Ricky Gullett||10/10||3032 days||25%|
|Jan Mathias||10/10||3093 days||22%|
|Juliana Marinho||8/10||3246 days||15%|
|Sarah Herdewyn||10/10||3246 days||16%|
|jake long||10/10||3273 days||15%|
|Shawnee Mohney||10/10||3305 days||14%|
|rashmi manghrani||10/10||3305 days||14%|
|Jonathan Liew||10/10||4827 days||21%|
|Karin Hell||9/10||5117 days||12%|
|Maria Massalitina||10/10||5131 days||21%|
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Flying Kiwi Adventure Tours experience has plenty of reviews and does not meet the criteria for any adjustment.
There may be an adjustment if this experience hasn't received any reviews within the last 46 days. However the Flying Kiwi Adventure Tours experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Flying Kiwi Adventure Tours experience has been adjusted for 200 days. Adjustments are according to the following table.
The final ranking score once adjustments and rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.
If you have any questions or comments about our ranking score calculation please get in touch at firstname.lastname@example.org.