G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Okarito Kiwi Tours.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Okarito Kiwi Tours
Valid Reviews
198 Valid Reviews
The Okarito Kiwi Tours experience has a total of 200 reviews. There are 198 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 198 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 184 |
|
93% |
| 9/10 | 10 |
|
5% |
| 8/10 | 2 |
|
1% |
| 7/10 | 0 |
|
0% |
| 6/10 | 0 |
|
0% |
| 5/10 | 1 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
1% |
| 1/10 | 0 |
|
0% |
98.64% Average
The raw data average (mean) for all the Okarito Kiwi Tours valid reviews is 98.64% and is based on 198 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
11 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 198 valid reviews, the experience has 11 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 11 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 7 |
|
64% |
| 9/10 | 2 |
|
18% |
| 8/10 | 2 |
|
18% |
| 7/10 | 0 |
|
0% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
94.55% Average
The raw data average (mean) for all the Okarito Kiwi Tours face-to-face reviews is 94.55% and is based on 11 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
98.51%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Havard and Carolyn | 10/10 | 800 days | 100% |
| Amanda Burns | 2/10 | 2230 days | 2% |
| Raphaele | 10/10 | 2657 days | 5% |
| Erika Rosenfeld | 5/10 | 2931 days | 3% |
| Rob Wiedenmann | 10/10 | 2959 days | 4% |
| Leonie Aulbers | 10/10 | 3039 days | 4% |
| Terry Kirkhope | 9/10 | 3051 days | 3% |
| Lars Grosse | 10/10 | 3270 days | 1% |
| Melanie and Pascal | 9/10 | 3300 days | 1% |
| Ian Reid | 10/10 | 3355 days | 3% |
| Ben Jackson | 10/10 | 3386 days | 2% |
| dkr | 10/10 | 3386 days | 2% |
| Pete Russell | 10/10 | 3782 days | 1% |
| Bryce Hain | 10/10 | 3813 days | 1% |
| Mica&Inspector | 10/10 | 4027 days | 0% |
| Lois Harter | 10/10 | 4086 days | 0% |
| Dennis Seijts | 10/10 | 4117 days | 0% |
| Craig Steed | 10/10 | 4117 days | 0% |
| Patrick_Mirta | 10/10 | 4147 days | 0% |
| Jana Ahrens | 10/10 | 4178 days | 0% |
| Joerg_and_Susan | 10/10 | 4393 days | 1% |
| K P | 10/10 | 4421 days | 1% |
| Arjun Chandna | 10/10 | 4421 days | 1% |
| Paul I | 10/10 | 4421 days | 1% |
| Terry Seaman | 10/10 | 4421 days | 1% |
| Marilyn Cossey | 10/10 | 4421 days | 1% |
| Ludvig Fagerstrom | 10/10 | 4440 days | 0% |
| Johanna Bak | 10/10 | 4440 days | 0% |
| John Gray | 10/10 | 4451 days | 1% |
| doris parker | 10/10 | 4452 days | 1% |
| Andrew Lowton | 10/10 | 4452 days | 1% |
| Stephan Tegtmeier | 10/10 | 4452 days | 1% |
| Joyce Davidse | 10/10 | 4452 days | 1% |
| ben de with | 10/10 | 4483 days | 1% |
| Jennifer Valder | 10/10 | 4483 days | 1% |
| anemone678 | 10/10 | 4483 days | 1% |
| Michael | 10/10 | 4483 days | 1% |
| Pam&Steve | 10/10 | 4483 days | 1% |
| Götz Winguth | 10/10 | 4483 days | 1% |
| François | 10/10 | 4513 days | 1% |
| Adam Moore | 10/10 | 4544 days | 1% |
| birderdavid | 10/10 | 4574 days | 1% |
| Murray Lord | 10/10 | 4574 days | 1% |
| Andrea Thiemann | 10/10 | 4574 days | 1% |
| kellie francis | 10/10 | 4697 days | 1% |
| Johanna Loehlein | 10/10 | 4727 days | 1% |
| Rhys Bowen | 10/10 | 4727 days | 1% |
| Erica Emes | 10/10 | 4786 days | 1% |
| Kat88 | 10/10 | 4786 days | 1% |
| antje fricke | 10/10 | 4786 days | 1% |
| Michaela A. | 10/10 | 4817 days | 1% |
| MartinJ | 10/10 | 4817 days | 1% |
| Andrea Wollmann | 10/10 | 4835 days | 0% |
| Romain_Emilie | 10/10 | 4848 days | 1% |
| lej | 10/10 | 4878 days | 1% |
| mneise | 10/10 | 4878 days | 1% |
| annaterc | 10/10 | 4909 days | 1% |
| kjredstart | 10/10 | 4909 days | 1% |
| emptybeach | 10/10 | 4970 days | 1% |
| dag | 10/10 | 4970 days | 1% |
| tonydoy | 10/10 | 5001 days | 1% |
| MJB | 10/10 | 5001 days | 1% |
| chk | 9/10 | 5092 days | 1% |
| melemele | 10/10 | 5092 days | 1% |
| evasch | 10/10 | 5092 days | 1% |
| batzi | 10/10 | 5092 days | 1% |
| Thorsten | 10/10 | 5123 days | 1% |
| Marjie905 | 10/10 | 5123 days | 1% |
| garycrusan | 10/10 | 5123 days | 1% |
| bongo_travellers | 10/10 | 5123 days | 1% |
| prbkiwi | 10/10 | 5152 days | 1% |
| sav | 10/10 | 5152 days | 1% |
| Ritchie | 10/10 | 5152 days | 1% |
| DavidLim | 10/10 | 5152 days | 1% |
| Phyl_Dave | 9/10 | 5152 days | 1% |
| suzanna | 10/10 | 5152 days | 1% |
| KandJ | 10/10 | 5183 days | 1% |
| magpiemareth | 9/10 | 5183 days | 1% |
| cpope | 10/10 | 5183 days | 1% |
| jbunn185 | 10/10 | 5183 days | 1% |
| jenny_a | 10/10 | 5183 days | 1% |
| Trace | 10/10 | 5214 days | 1% |
| eboese | 10/10 | 5214 days | 1% |
| trentworr | 10/10 | 5214 days | 1% |
| topshotone | 10/10 | 5214 days | 1% |
| thomasW346 | 10/10 | 5214 days | 1% |
| dgi3005 | 10/10 | 5244 days | 1% |
| willemenlilian | 10/10 | 5244 days | 1% |
| Sander | 10/10 | 5244 days | 1% |
| David47 | 10/10 | 5275 days | 1% |
| taffski | 10/10 | 5275 days | 1% |
| justus | 10/10 | 5275 days | 1% |
| thebraininjane | 10/10 | 5275 days | 1% |
| Susi_Lars | 10/10 | 5305 days | 1% |
| pepette31 | 10/10 | 5305 days | 1% |
| jenckes | 10/10 | 5305 days | 1% |
| Louise Bush | 10/10 | 5305 days | 1% |
| damaca | 10/10 | 5305 days | 1% |
| KatieW85 | 10/10 | 5336 days | 1% |
| Fuzziefay | 10/10 | 5336 days | 1% |
| northernbird7 | 10/10 | 5336 days | 1% |
| Garlu | 10/10 | 5336 days | 1% |
| EvaandJulian11 | 10/10 | 5367 days | 1% |
| jasmin | 10/10 | 5397 days | 1% |
| Jasmin Loeffler | 10/10 | 5434 days | 0% |
| B_mckenz118 | 10/10 | 5458 days | 1% |
| JennyAndFelix | 10/10 | 5458 days | 1% |
| K4thy | 10/10 | 5458 days | 1% |
| topsy08 | 10/10 | 5458 days | 1% |
| kyle802 | 10/10 | 5458 days | 1% |
| alangshaw | 10/10 | 5458 days | 1% |
| Snowythecat | 10/10 | 5458 days | 1% |
| JenandHeinz | 10/10 | 5458 days | 1% |
| David Taylor | 8/10 | 5463 days | 0% |
| Judith | 9/10 | 5475 days | 0% |
| geoffbutton | 10/10 | 5489 days | 1% |
| Chouchat | 10/10 | 5489 days | 1% |
| Binita | 10/10 | 5489 days | 1% |
| CynthiaPeng | 10/10 | 5489 days | 1% |
| jlgavin | 10/10 | 5489 days | 1% |
| Sven | 10/10 | 5504 days | 0% |
| Teknik151 | 10/10 | 5517 days | 1% |
| Seonaid | 10/10 | 5517 days | 1% |
| chrisbell | 10/10 | 5548 days | 1% |
| mnm | 10/10 | 5548 days | 1% |
| MikeG | 10/10 | 5548 days | 1% |
| ThomasHarley | 9/10 | 5548 days | 1% |
| martin_kohls | 10/10 | 5548 days | 1% |
| jms73 | 10/10 | 5548 days | 1% |
| Bjorn1 | 10/10 | 5548 days | 1% |
| nzhoneymoon2010 | 10/10 | 5579 days | 1% |
| Anja_Chris | 10/10 | 5579 days | 1% |
| Barbara | 10/10 | 5609 days | 1% |
| Birderdave | 10/10 | 5609 days | 1% |
| gbanddennymac | 10/10 | 5609 days | 1% |
| Wendy | 10/10 | 5609 days | 1% |
| Zorni | 10/10 | 5609 days | 1% |
| Vanellus01 | 10/10 | 5609 days | 1% |
| BrentCain | 10/10 | 5640 days | 1% |
| dantunder | 10/10 | 5640 days | 1% |
| SergeiNZ | 10/10 | 5701 days | 1% |
| PaulJames | 10/10 | 5701 days | 1% |
| jakepconcordiaUSA | 10/10 | 5732 days | 1% |
| mozell | 10/10 | 5732 days | 1% |
| France_s | 10/10 | 5762 days | 1% |
| nicovm26 | 10/10 | 5823 days | 1% |
| Cbarrass | 10/10 | 5823 days | 1% |
| Marcia & Bruce | 10/10 | 5844 days | 0% |
| Keith Martin | 10/10 | 5854 days | 1% |
| Mike & Kirsty Wilmott | 10/10 | 5854 days | 1% |
| susanne brighouse | 10/10 | 5882 days | 1% |
| soldenborg | 10/10 | 5882 days | 1% |
| Linley Faulkner | 10/10 | 5882 days | 1% |
| DavidLapointe | 10/10 | 5882 days | 1% |
| Stephanie K | 8/10 | 5895 days | 0% |
| JamesWatson_1 | 10/10 | 5913 days | 1% |
| Jytte | 10/10 | 5913 days | 1% |
| Korky | 10/10 | 5913 days | 1% |
| wueppke | 10/10 | 5913 days | 1% |
| Jim Scarff | 10/10 | 5913 days | 1% |
| Tim Hawley | 10/10 | 5944 days | 1% |
| Nancy | 10/10 | 5944 days | 1% |
| Peter Williams | 10/10 | 5944 days | 1% |
| AndyL | 10/10 | 5944 days | 1% |
| Duncan Watson | 10/10 | 5974 days | 1% |
| ajsivers | 10/10 | 5974 days | 1% |
| memphis_T | 10/10 | 5974 days | 1% |
| TonyS | 10/10 | 5974 days | 1% |
| snodge | 10/10 | 5974 days | 1% |
| DaveWilliamson | 10/10 | 5974 days | 1% |
| Kathleen Kealey | 10/10 | 6005 days | 1% |
| Beth Lenoble | 10/10 | 6005 days | 1% |
| Rachel Smith | 10/10 | 6005 days | 1% |
| Jonathan Manson | 10/10 | 6005 days | 1% |
| Gerry Richards | 10/10 | 6005 days | 1% |
| Pedro Menendez | 10/10 | 6005 days | 1% |
| siui | 9/10 | 6035 days | 1% |
| Kristen Smith | 10/10 | 6035 days | 1% |
| Erik Forsyth | 10/10 | 6066 days | 1% |
| ash cotter | 10/10 | 6066 days | 1% |
| David | 10/10 | 6188 days | 1% |
| Nicola Illsley | 10/10 | 6188 days | 1% |
| harryjarv | 10/10 | 6219 days | 1% |
| Jill | 10/10 | 6245 days | 1% |
| Linda319 | 10/10 | 6278 days | 1% |
| jason grundy | 10/10 | 6288 days | 1% |
| Heidi Grether | 10/10 | 6299 days | 1% |
| dkluza | 10/10 | 6309 days | 1% |
| Jeff | 10/10 | 6309 days | 1% |
| angelacass | 10/10 | 6337 days | 1% |
| Robert Hutchinson | 10/10 | 6339 days | 1% |
| hypercritic | 10/10 | 6393 days | 1% |
| Tipene | 10/10 | 6403 days | 1% |
| richardr | 10/10 | 6469 days | 1% |
| amh | 9/10 | 6476 days | 1% |
| belle | 10/10 | 6479 days | 1% |
| Karen | 9/10 | 6479 days | 1% |
| rh8mpo | 10/10 | 6480 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Okarito Kiwi Tours experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.03% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 57 days. However the Okarito Kiwi Tours experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Okarito Kiwi Tours experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.97% |
| 198 | -3.99% |
| 199 | -4.01% |
| 200 | -4.03% |
| 201 | -4.05% |
| 202 | -4.07% |
| 203 | -4.09% |
| … | … |
Balancing Adjustment
0.48% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
95%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.