Wilderness Motorhomes
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Details
| Feature | Value | Info |
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Organisation |
Wilderness MotorhomesCommercial organisation |
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Location |
North Island ▷ Auckland Region ▷ Auckland |
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Categories |
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Business Times |
We are open 7 days a week from 8am to 5pm |
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Directions To Coordinates |
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Directions Christchurch Office |
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Directions Auckland Office |
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Coordinates |
Motorhomes
Maps
Reviews
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5.0/5
Absolutely brilliant.
We booked to take an 18 day trip around the South Island. Wilderness really seem to care that you have a great time. NZ Frenzy guide pdf on booking really helped us plan our trip and see less traveled spots. Vehicle booking out process was really thorough so we were confident we knew what we were doing even though we had never used a motorhome before. Motorhome was only around one year old and received really clean and well equipped. It was really easy to drive so we all had a go (multiple drivers are at no extra cost). We had the king/twin model that was suitable for two couples or a couple plus two. The staff were super friendly both on booking out and returning the vehicle and really helpful when I made an internet booking error. The shuttle service from the nearby (airport) hotels / airport was also really helpful to us. We had a super experience and will hire again from Wilderness when we return to New Zealand.
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5.0/5
From our initial booking phone call last year to dropping our van "The Suite" off on Tuesday we could not fault anything.
Sven was amazingly helpful and thorough at our pickup in Auckland and so kind at the end of our shortened trip. Due to my mum being suddenly hospitalized we had to cut short our beautiful Northland holiday by 4 days. Sven was incredibly kind and a truly lovely man. The Suite was a great motorhome with a very comfortable pushbutton down bed, husband loved driving it, great sized fridge/freezer and heaps and heaps of storage space. Everything supplied with the rent was very clean and wonderfully maintained and presented. The VIP insurance we took out with Wilderness was so worthwhile, covering diesel miles, tolls and anything that may go wrong. I could keep going about our experience with the team at wilderness but I'd end up writing a novel. But to finish, thank you ALL at Wilderness and we would recommend to all if considering a motorhome holiday.
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5.0/5
Great experience from the updates and information provided before we even commenced or holiday to collection and drop off.
Will defiantly recommend to others!
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4.5/5
Tour of Northland out of Auckland.
10 days exploring the out of the way places as well as the usual honeyspots. The 2 berth Compact was supremely comfortable and easy to drive on both State Highways and gravel. Highly recommended.
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5.0/5
I didn’t get to go on the trip due to coronavirus.
Despite an initial delay in communication with the company due to the pandemic, they have since restored my faith that they do care for their customers.
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5.0/5
Great from start to finish.
Booking on line they were helpful and friendly. Super efficient and friendly on arrival. Helped us organize an itinerary. Motorhome worked perfectly with no issues at all. Drop off was pleasant and easy
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4.5/5
Very good people to work with.
The camper was clean and fairy new. We had a problem with the refrigerator while on the road and the Wilderness team was quick to get service for us as we traveled. My only critical point is that the kitchen could have been better equipped. We had to buy a few basic kitchen tools on the road. No big deal but it could have been better equipped. The vehicle itself worked great. We would not hesitate to recommend Wilderness to friends or to use them again on our next trip to NZ.
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5.0/5
Our Wilderness motor home was everything they advertised and everything we required.
Having decided to invest a little bit more money in our choice of 'home'for 10 days we were not disappointed, the Alpine 2 was spacious and fitted out very well.Customer Service on and off site was engaging and comprehensive.Overall a very positive experience and a company we would recommend
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2.0/5
We arrived early in Auckland and were picked up at the airport .
We were the first motorhome hirers on sight and expected to do the required paperwork and be on our way. We had agreed an insurance package but the woman serving us insisted we upgrade. This went on until I became uncomfortable and agreed the extra insurance . We then discovered that we had not been booked on the inter islander ferry that we had paid for in their package and we were not booked into the lounge experience on board , again paid for . There was then confusion over the vehicle , it was certainly not the top of the range that the 21 day hire at over $10,000 NZ had suggested . Other people were then arriving to collect their vehicles , there were only two people on duty and things became stretched to say the least ! There were four of us be we were only given 4 small towels , when we asked for more , we were told to buy some ! Later that evening when making the beds up we found that we had been given one single blanket for each of the two double beds !
By the second day there was a bad smell so we went to the dump station and did the necessary . The smell still lingered so we did it again, this time flushing water in to clear the grey water tank which had clearly not been serviced for some time. Then the bed wouldn't work and each day required one of us to crawl under it and push it back up. Then the gas stopped working so we replaced the bottle and it still didn't work , we then found that the regulator was faulty . Then the exterior step stopped working and was done manually each day. Then the water pump started playing up and finally packed up altogether on our last week. We complained and were allowed one night at a camp site on them ! The oven and the grill were filthy, how could you miss that ?
On the plus side the vehicle was reliable and when we returned it to the Christchurch branch we were greeted with a friendly professional outfit, unlike Auckland !
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5.0/5
Absolutely brilliant.
We booked to take an 18 day trip around the South Island. Wilderness really seem to care that you have a great time. NZ Frenzy guide pdf on booking really helped us plan our trip and see less traveled spots. Vehicle booking out process was really thorough so we were confident we knew what we were doing even though we had never used a motorhome before. Motorhome was only around one year old and received really clean and well equipped. It was really easy to drive so we all had a go (multiple drivers are at no extra cost). We had the king/twin model that was suitable for two couples or a couple plus two. The staff were super friendly both on booking out and returning the vehicle and really helpful when I made an internet booking error. The shuttle service from the nearby (airport) hotels / airport was also really helpful to us. We had a super experience and will hire again from Wilderness when we return to New Zealand.
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5.0/5
From our initial booking phone call last year to dropping our van "The Suite" off on Tuesday we could not fault anything.
Sven was amazingly helpful and thorough at our pickup in Auckland and so kind at the end of our shortened trip. Due to my mum being suddenly hospitalized we had to cut short our beautiful Northland holiday by 4 days. Sven was incredibly kind and a truly lovely man. The Suite was a great motorhome with a very comfortable pushbutton down bed, husband loved driving it, great sized fridge/freezer and heaps and heaps of storage space. Everything supplied with the rent was very clean and wonderfully maintained and presented. The VIP insurance we took out with Wilderness was so worthwhile, covering diesel miles, tolls and anything that may go wrong. I could keep going about our experience with the team at wilderness but I'd end up writing a novel. But to finish, thank you ALL at Wilderness and we would recommend to all if considering a motorhome holiday.
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5.0/5
Great experience from the updates and information provided before we even commenced or holiday to collection and drop off.
Will defiantly recommend to others!
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4.5/5
Tour of Northland out of Auckland.
10 days exploring the out of the way places as well as the usual honeyspots. The 2 berth Compact was supremely comfortable and easy to drive on both State Highways and gravel. Highly recommended.
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5.0/5
I didn’t get to go on the trip due to coronavirus.
Despite an initial delay in communication with the company due to the pandemic, they have since restored my faith that they do care for their customers.
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2.0/5
We arrived early in Auckland and were picked up at the airport .
We were the first motorhome hirers on sight and expected to do the required paperwork and be on our way. We had agreed an insurance package but the woman serving us insisted we upgrade. This went on until I became uncomfortable and agreed the extra insurance . We then discovered that we had not been booked on the inter islander ferry that we had paid for in their package and we were not booked into the lounge experience on board , again paid for . There was then confusion over the vehicle , it was certainly not the top of the range that the 21 day hire at over $10,000 NZ had suggested . Other people were then arriving to collect their vehicles , there were only two people on duty and things became stretched to say the least ! There were four of us be we were only given 4 small towels , when we asked for more , we were told to buy some ! Later that evening when making the beds up we found that we had been given one single blanket for each of the two double beds !
By the second day there was a bad smell so we went to the dump station and did the necessary . The smell still lingered so we did it again, this time flushing water in to clear the grey water tank which had clearly not been serviced for some time. Then the bed wouldn't work and each day required one of us to crawl under it and push it back up. Then the gas stopped working so we replaced the bottle and it still didn't work , we then found that the regulator was faulty . Then the exterior step stopped working and was done manually each day. Then the water pump started playing up and finally packed up altogether on our last week. We complained and were allowed one night at a camp site on them ! The oven and the grill were filthy, how could you miss that ?
On the plus side the vehicle was reliable and when we returned it to the Christchurch branch we were greeted with a friendly professional outfit, unlike Auckland !
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4.5/5
Very good people to work with.
The camper was clean and fairy new. We had a problem with the refrigerator while on the road and the Wilderness team was quick to get service for us as we traveled. My only critical point is that the kitchen could have been better equipped. We had to buy a few basic kitchen tools on the road. No big deal but it could have been better equipped. The vehicle itself worked great. We would not hesitate to recommend Wilderness to friends or to use them again on our next trip to NZ.
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5.0/5
Great from start to finish.
Booking on line they were helpful and friendly. Super efficient and friendly on arrival. Helped us organize an itinerary. Motorhome worked perfectly with no issues at all. Drop off was pleasant and easy
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1.0/5
We booked a Burstner Motorhome with Wilderness for our two month “holiday of a lifetime” tour of New Zealand.
First what’s been good. The Frenzy Book has been invaluable. Staff are always pleasant and friendly. When we have raised problems, staff have responded quickly. The Motorhome is modern.
What’s not been good. The Motorhome was poorly prepared for rental. Here’s the list:- The grey water tank emitted a foul smell as a result of not being cleaned. We solved the problem by flushing out the tank repeatedly. The toilet bowl was stained yellow. We were told the staining was the result of a cigarette burn. However through regular cleaning and application of bleach, we got rid of all staining. The toilet cassette locker smelt and showed evidence of having previously overflowed. We cleaned it throughly and the smell disappeared. The screen on the passenger door didn’t close properly. We gave up trying to sort that one. The catch on the front windscreen screen fell off early on. The lock on the bed doesn’t work. The lock on the habitation door stopped working. We had to take time from our holiday, to take the Motorhome for repair. The technician told us the problem was due to wear and to dirt and grease on the locks. After traveling, the fridge and the bathroom cabinets, disgorge their contents EVERYTIME I open the doors. This is a particular problem with the fridge as things like yogurt, often spill out onto the floor. Now finally the fridge door handle has broken off completely and we can’t open the fridge. We have emailed Wilderness to report the problem. Our expectation is that we will be told to take the Motorhome to a repair centre. Part of our holiday has been spent as problem fixers for a Wilderness Motorhome. The quality of the internal fixtures are not sufficient to cope with level of usage a rental vehicle is subjected too. Based on our experience, I would not recommend a Burstner Motorhome either as a rental or to purchase.
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5.0/5
Our Wilderness motor home was everything they advertised and everything we required.
Having decided to invest a little bit more money in our choice of 'home'for 10 days we were not disappointed, the Alpine 2 was spacious and fitted out very well.Customer Service on and off site was engaging and comprehensive.Overall a very positive experience and a company we would recommend
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5.0/5
Very easy and efficient service Motorhome was compact but comfortable and had everything we needed for overnight stops but also making lunch and a brew in amazing places
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0.5/5
First off all you should be aware that if you get a puncture the cost of the call out is down to you; $165 in our case, and 7 hours waiting at the side of the road.
I accept that punctures happen, but the Wilderness policy to charge the unlucky customer who, by chance, is driving the vehicle at the time is flawed in my opinion. It should be factored in to the price of the hire and therefore everyone pays a small amount to cover the unlucky ones. It is worth noting that we had taken out the VIP insurance cover also, but it seems that a puncture isn't covered. Had I have crashed the motorhome and wrote it off we'd have been fine with no charges; go figure.
Secondly, our motorhome cannot have been checked properly prior to pick up, and was old and in need of many repairs. We had to empty the grey water tank at our first stop because the smell was so bad on our initial journey. I would expect as well as the water to be full, the grey water tank to be empty on pick up. The water flap and the power flap were broken and taped down with velcro; this attempted fix didnt work and the flaps flapped around during driving which caused a very annoying noise. The camping table that we paid for had a hole in it, one of the camping chairs had bird mess all over it, And the windscreen wipers made a scraping noise when on for an extended period of time.
On returning the motorhome and pointing out the above issues, Timothy, a manager that we didnt get to speak to, authorised $165 compensation for the puncture. But, as pointed out above it is my opinion that we shouldn't have been liable for this cost in the first instance, which I would have challenged, even if we didn't have all the other issues to deal with.
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5.0/5
We had a perfect stay at the southern island with the Alpine 2 of Wilderness Motorhomes.
The motorhome was perfect but the best is the bed which is very big. We loved it. We slept perfectly. The handover and the return of the Motorhome was very warm and professional. I would definitely go to Wilderness again.
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