This company is really just a 1 man band named Mike operating out of Papakura outside Auckland.

Throughout the hire period we had various issues with the van including the blow off valve not working limiting the power supplied to the engine, no jack in the van, a slow puncture which he later admitted being aware of (he “thought it would be ok”), a faulty alarm which kept sounding for no reason and the engine warning light constantly flashing.

A few days before we dropped the van back we called Mike distressed because we had accidentally caused some damage to the roof. As it was nothing major he wasn’t too worried. We understood it would mean a delay in receiving our deposit back to allow him time to have the damage repaired and this would be deducted from our deposit.

1 month later we called chasing our deposit and he said he had to get a quote for the works as is "standard procedure"

Another few weeks past and he told us the works were being done and he would have it back in 8-10 days.

Having already been evasive and after many unanswered calls it became obvious he was completely ignoring our calls, emails and texts.

Finally, in August, we managed to get hold of him by calling from an unknown number. He confirmed the works had been done though would not confirm how much they had cost but said he would send through our deposit and an invoice for the works the following day. We didn't receive either and he then blocked my number.

Finally, in September 2016 (5 months after returning the van) we emailed him threatening to file a formal complaint against him and his company. He then sent us $400 back from our £1000 deposit via bank transfer despite having originally informed us in May that the damage, being minor, should cost between $300 and $400 at the max.

I have since seen similar reviews on Tripadvisor where people are still trying to get their money back from this man months later.

It is not worth risking your money with this "company

Reviewed over 3 years ago and experienced in May 2016