Hi David

We are sorry you did not receive our messages.

Your booking included a discounted rate, you will see on your confirmation email that your booking had a 5% discount applied that was arranged directly with our office at the time of booking. On our website we clearly detail our cancellation clause which states "There are no refunds on discounted hires".

Your booking confirmation email also states the cancellation policy in bold. Which says "If cancelled this booking will incur the full cost of the hire".

We do not refund discounted back packer bookings but we do try to work with the customer to reschedule the booking to another time at no cost. If this would be suitable please contact me directly at manager@waihirecars.nz

Kind regards

Greg