Hey Theresa, thanks so much for taking the time to write the review even though your Tandem was a year and a half ago! I apologise for your disapointment on the malfunction. It is very rare for this to occur. I did check our database and I noticed we discounted your total payment, although your DVD camera was fine so you did manage to get that. Thanks again for the review and for mentioning our friendly team and the beautiful scenery that we are very lucky to have here at Skydive Abel Tasman.