Choose another company.

Poor customer service. We hired a motorhome from Kiwi Motorhomes in Christchurch for an 11-day trip. First interaction was a rude call from a young man, they informed me that because my flight was going to be late I may have to pay a fee. Great first impression.

During the hire, we experienced recurring problems with blocked sinks, which remained unresolved despite attempts to arrange repairs. They then blamed the sink on our misuse and demanded we pay the plumbers fee (after they got the plumbers bill). We also discovered that the vehicle’s registration expired during our hire. Kiwi Motorhomes subsequently acknowledged this was an administrative error caused by incorrect information in their records. They said “don’t worry about it we got it in the mail”, however checking online it was clear that it had not been renewed. It was returned early to avoid driving an unregistered vehicle on the road. Mark at Christchurch was a good guy, informative and even picked me up from hotel to check RV.

We returned the motorhome two days early and incurred additional accommodation and transport costs. Not fun.

Following the hire, getting the bond back was like blood from a stone, there were delays in processing the balance of our $7,500 bond, which required several follow-up emails. Kiwi Motorhomes eventually refunded only part of the bond balance and agreed to reimburse the additional accommodation and transport costs with great difficulty, phone calls and emails. Further correspondence was needed to address the outstanding reimbursement. When it went to disputes tribunal - the response on the phone was “which one is this? Isn’t it on the 27th?” - no surprise.

Communication was poor and staff ultimately acknowledged the registration error and agreed to cover certain costs. However, the unresolved plumbing issues, expired registration and delays in processing refunds made the overall experience horrible.

Reviewed 7 days ago and experienced in July 2026