Dejan Danev
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North Island ▷ Auckland Region ▷ Helensville ▷
Parakai Springs
1.)Old 70's feel place,wear & tear everywhere,poorly maintained.
Our first family visit...and last one for sure...and the reasons are:
2.)Dirty shower areas & changing rooms.
3.)Dirty water indoor & outdoor pool with hair & other dirt floating on surface(we all woke up with sore throats).Area surrounding the indoor pool stinky.
4.)Staff/young life guards mute,failed to prevent x2 different groups of people at different times of the day acting very uncivilised(yelling,screaming,swimming with clothes & underwear on, pushing each other in the water,some of them blowing their nose & spitting in the pool,heaps of bomb & back flip jumps(high risk of injury to themselves and the others in & around the pool, especially to the young kids and the ladies), splashing water out to visitors and their belongings (we had a few expensive water sensitive items,food & clothing that we wanted to keep dry).
5.)Not enough water flow in the hydro slides resulting body stops at different points,luckily there were no body collisions/injuries.
6.)Cafes food below average and expensive as well as the drinks.
Overall not a good experience,definitely not recommended !!!
Team Danev
Hey Dejan
I see you have posted this same response on a lot of website... and we appreciate any feed back that can further helps us attend to the needs of our customer base.
We do have a full time maintenance crew that look after our complex and insure that all buildings and structures are well maintained and looked after. Our complex isn't new but is continually renovated and upgraded as you would have noticed with our New entry built last year along with new bathrooms, infrared saunas, reconditioned spas, and a number of exciting developments in the works.
As for water treatment, this is very important to us and is tested through out the day. The flow of water in our sides would of been at the standard amount to insure a fun ride while keeping the speed of the ride at a safe level. We have two slides one is shorter with a slower flow of water and the other is taller and longer with a faster flow.
Any issues with staff performance is very important to us, and we would appreciate this feed back on the day so that it can be sorted if any staff are not following normal operating procedures.
Thanks for your feed back
Parakai Springs