Profile
Jessica Holloway
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North Island ▷ Auckland Region ▷ Auckland ▷
Sunrise Holidays
Sunrise Holidays organised a 6 berth motorhome for a 3 week trip for our family of 4 adults.
There's a great deal to consider and plan, lots of information to gather. The service from Sunrise was invaluable in this process. Communication and support were excellent. I had many queries and Sarah's responses were swift, helpful and comprehensive. It was a personalised service. We were allocated a brand new motorhome. We didn't have any issues but I was 100% confident that Sunrise would respond effectively, which gave us confidence on our trip.
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North Island ▷ Auckland Region ▷ Auckland ▷
McRent
One of the positive points was the efficient handover of the motorhome.
The depot was very busy but the system worked well. We had a thorough, in person guide to the vehicle and all questions were answered helpfully. It was a good, personalised service. We were lucky enough to be allocated a brand new motorhome.
There were quite a few negatives. Before our trip our flights were slightly amended. Mcrent were unhelpful and inflexible when we asked to alter arrangements slightly, with blunt responses verging on rude. No flexibility was offered. We asked for 2 complimentary transfers of a few minutes at drop off, rather than the policy of one at pick up and one at drop off. This was offered, but then withdrawn. We discovered a hole in the grey waste pipe, possibly stone damage on our journey. The cost for repair that we were charged seemed very high. The adblu supplied with the motorhome was provided with a hose not compatible with its container, so we couldn't use it. 2 seatbelts had been wrongly fitted and could not be used. We reported all these points at drop off but they were barely acknowledged. We spent time cleaning the motorhome as requested and it was immaculate. All in all it felt as if everything was very much in Mcrent's favour rather than customer focussed.