I travelled to Auckland via Intercity on the 1.3.20 (from Westshore, Napier), returning to the (Westshore, Napier) on the evening of 8.3.20.

I was very impressed with the Bus Driver (Ngaio), who was bright and very helpful all the way through to Manukau where we changed Drivers.

Ngaio kept us fully informed along the way with her bright and efficient manner, and was very clear and concise with instructions.

I felt Ngaio really built your Intercity Service up and I was impressed.

When we changed Drivers at Manukau, the Driver failed to introduce himself and no other information (ie when we would be likely to arrive in Auckland as we were running late. Even no mention of the importance of wearing seat belts). The Driver just got into his Drivers seat and off we went. He did however inform the passengers of the approaching stops from Manukau and was nicely spoken.

On the return journey from Auckland Central , I experienced very much the same.

When we stopped at Manukau, another Driver came on board.

His name was Jamie and he was excellent, with introducing himself and informed the passengers about wearing the seat belts provided.

He gave really good instructions, was very bright and friendly and again was very helpful to the passengers.

I felt both Jamie and Ngaio were an asset to your Organisation.

I am making these comments, not to be critical but to encourage your Organisation.

It is a very good service. Thank you very much.

Reviewed over 3 years ago and experienced in March 2020