The camper that I in the end received was good but the hassle to get to that point wasn't great.

However quite disappointed about the initial service and what I would call false advertising.

I had spent significant time researching the specs of the campervan and the existence of a rear vision camera was important to me as I was travelling on my own. Unfortunately the van that I received didn't seem to have a working rear vision camera and when I called the helpline about this I was directed to return back to Christchurch. When I asked about a garage closer to Ashburton or Geraldine I was instead offered a garage in Blenheim (talk about a geographically challenged helpline,which was based in AKL, not overseas). After that I was told that the cameras were so specialised that I had to return to the Christchurch base to get it fixed. Even though I asked what that would mean for me if it couldn't be fixed as it would be late afternoon on my return to Christchurch I couldn't get an answer and I was refused my request to speak with someone else who might be able to answer this question.

On my arrival back in Christchurch I was told that "Britz doesn't guarantee rear vision cameras" - well and good but then don't advertise the campervan to have one or make it clear that not every camper of one type may have one. On top of everything it turned out that there was nothing wrong with the camera of the van as it didn't have one! Shouldn't Britz have this info for their vans on tap instead of sending me back to get a non-existent camera fixed??

To be fair they offered to fix a camera onto the van and once they didn't manage this upgraded me to a newer version of the chosen camper with a working rear vision camera (though don't expect a great picture like you get in most cars now, it was a very grainy dark view which was hard to make out).

Just really disappointed about having lost a whole day of travel and having had to pay for that day on top of it.

Reviewed over 3 years ago and experienced in October 2019