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Read all 14 reviews on Rankers.co.nz
4.0/5
I booked last minute and was happy there was a Hugo available.
Apart from the initial docs which are comprehensive, there was no other correspondence from the company. I sent an email enquiring about something and never heard back.Luckily it was not something urgent.
The pickup process was effortless. You need to make your own way to the depot via bus or taxi ($40 discounted).
The little light green van is exactly as described, old, a little worn, but clean and functional. I liked it a lot. I had Rose Bush.
Because most places I stayed had toilets and kitchens, I did not need to use the gas cooker or sink much. It is not self contained but there were plenty of places to stay fairly cheaply around the Coromandel.
She was great going up hills as had extra umph when you wanted her to have it.
Because it is older, it is a little greedy on petrol. The brakes were lazy brakes... Keep your distance from traffic in front of you!
The only real downer for me were the cushions for the bed. I was in a lot of back and hip pain from them as they were old and a bit useless to be honest. I doubled them up but it only made a difference for a couple of nights.
Just a word for anyone with any physical disability or less agile... Get a different van... It is a bugger to get in and out of! 😁 Both the front and the back!
Otherwise, a great van, no mechanical faults, did the job well. I really liked her and was sad to part both with her and Aotearoa.
Thanks guys and gals 💗
F B
Kia Ora
Thank you for your feedback and experience in dealing with hugo as we are always striving to be Champions of better.
There is always the document side we cant get round, but we do want our guests to have total clarity around the Terms and Conditions they sign prior to leaving the depot...no surprises.
As you have written we are straight up and honest with the hugo Campervans as they are older, higher mileage vehicles but are really cheap, reliable and comfortable mode of Transport.
The vehicles are older in the hugo fleet but are serviced on a regular basis and checked and certified by an independent vehicle safety specialist and as a business we would never compromise the safety of our guests...safety always comes first.
the mattress comfort is a difficult one to address...as the comfort of a bed is a very subjective matter but appreciate your feedback as we can identify whether this is a common theme.
So pleased to read you had an amazing time in NZ as we are (NZ) a perfect self drive destination and the hugo suited your purpose.
Thanks from the Hugo Team.
Terry Wakefield
5.0/5
I'm going to split the review by sections as they are so amazing I can't fit my -great- experience in a single sentence.
Booking and admin stuff: we breezed through the whole thing and while we made a lot of changes to the original booking, the guys were great at adjusting to them with no issues. Upon arrival at their office, the check-in was as easy as it could get as they went through everything really quick to get us on our way (with great sense of humour by the way). They even helped us out with a second booking as something came up and had to change our plans again and we were good to go in half an hour.
The van: they probably say you need to keep in mind it's a budget van to avoid people from setting their expectations sky-high but I have to admit it was far from being a budget vehicle. I read a lot of reviews saying the van was not that good looking but both the outside and the interior were in perfect shape. Regarding engine and performance, we didn't have a single issue with it (rented it for a month) as it worked really smoothly and we only had to put gas on it. On a side note: we added a couple of things to the booking -such as a gas cooker, cutlery, etc- and we had all we needed for our trip so keep that in mind.
TL:DR: amazing company to work with, the van was even better than as described and the team was great.
German BL
4.5/5
For the moment we are happy, because our van is quite comfortable, very cheap and there are many comfortable accommodations: table, chair, kitchen......
BUT unfortunately, we use lots of petrol during our road trip.
Eurard Achille
Thanks for your review Eurard! With fuel economy we do state on our website that we work on approx. 10-12L per 100kms. It is an older 2L van after all, its not going to have hatchback economy. But really pleased to hear that you liked how comfy (and cheap) the van was :)
Cheers
Woody
Hugo Campervans
Terry Wakefield
4.5/5
More than 300,000km, they are old but 11l per 100km is not too much and the price is better!!
Coralie Dhenin
Thanks for your review Coralie - our vans are older and well travelled but we maintain them and they get you out there enjoying NZ :)
Cheers
Woody
Hugo Campervans
Terry Wakefield
4.0/5
Budget vans.
Old refurbished Escape vans with lots of bumps and scratches. Interior quite run down but ok (no bad smell etc), but you get what you pay for! In summary we were pleased with the package.
Frank
Thanks for your review Frank, yes we are unashamedly a budget company :) The vans do reflect that - but they are tough and get you to those awesome places where you want to go. We're pleased that you're pleased!
Cheers
Woody
Hugo Campervans
Hugo Staff
5.0/5
Nothing to complain about.
We can highly recommend Hugo Campervans. We even prolonged our trip, no problem with that. And the campervan was such a bargain compared to other companies.
Anna Rauschen
Thanks for the awesome review Anna! :-)
Cheers
Woody
Hugo Campervans
Hugo Staff
5.0/5
We would highly recommend Hugo to all backpackers with a limited budget.
We were sceptical at first because you don't find many reviews about Hugo Campervans but when we got there and Crispy showed us the van and instructed us, all worries were blown away. The guys from Hugo/Escape are really friendly and they help you with everything you need when starting your journey. Our van (Joe) had already 488000km on it but he drove like a new one. We had absolutely no problems during the nearly 7000km we have driven for 6 weeks (22/2 -3/4). We ordered the Summer Slammer package which includes everything you need besides a chilly bin, but you can get one for 20 bucks at any warehouse. We also took the King of the Road Insurance which puts your mind really at ease with all the crazy roads in NZ =) We are absolutely satisfied with the van and the price...it's the best you can get in NZ. We really miss "Joe" and are hoping to return soon to NZ!
Cheers,
Heni & Chris
c s
Thanks for the epic review Heni and Chris!! Joe misses you, he wants you to come back and roadtrip him again ^_^
Cheers
Woody
Hugo Campervans
Hugo Staff
4.0/5
A good company, easy to drive.
Candice Bergon
Thanks Candice! Glad you had a good trip :-)
Cheers
Woody
Hugo Campervans
Hugo Staff
4.0/5
The car drives pretty good and is not too expensive for backpackers.
Paul de Bruijn
Thanks for your review Paul :-)
Cheers
Woody
Hugo Campervans
Hugo Staff
4.5/5
We had a great experience renting our Hugo campervan for 6 weeks.
As said on the website, the vans are a bit old (but so charming!!), they were the cheapest we could find and you really have everything you need (we also took the Summer Slammer package for 100$ which included all cutleries, picknick table/chairs, BBQ, etc). The staff is extremely friendly and helpful and I am sure you would get good support in case of breakdown or anything else (which luckily didn’t happen to us). The vans seemed indeed very well maintained so I believe it shouldn’t happen too often.
There were maybe two points for improvement: The BBQ we got was really dirty (it took us almost an hour to get in decent state) and the music installation in the car was barely audible (we luckily had our own speakers).
Would still definitely recommend!
Catarina K
Thanks for your awesome review Catarina! We are working on some tweaks and improvements to the fleet over the coming months and bringing some additional vans onto our fleet too :)
Cheers
Woody
Hugo Campervans
Hugo Staff