G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Epic Campers.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Epic Campers
Valid Reviews
173 Valid Reviews
The Epic Campers experience has a total of 176 reviews. There are 173 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 173 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 161 |
|
93% |
| 9/10 | 11 |
|
6% |
| 8/10 | 1 |
|
1% |
| 7/10 | 0 |
|
0% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
99.25% Average
The raw data average (mean) for all the Epic Campers valid reviews is 99.25% and is based on 173 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Weighted Average
99.07%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Fredrik Roennberg | 10/10 | 515 days | 100% |
| Genevieve | 9/10 | 910 days | 60% |
| Katie Bell | 10/10 | 941 days | 57% |
| Marketa Andelova | 10/10 | 941 days | 57% |
| Carol Ford | 10/10 | 970 days | 54% |
| Geesje & Rik | 10/10 | 970 days | 54% |
| Alex Madeley | 10/10 | 1001 days | 50% |
| Nicole | 10/10 | 1062 days | 43% |
| Tanja | 10/10 | 1062 days | 43% |
| Sam Robinson | 10/10 | 1276 days | 24% |
| David C | 10/10 | 1307 days | 22% |
| Smokey & Lynda | 10/10 | 1335 days | 20% |
| Johanna and Constantin | 9/10 | 1458 days | 12% |
| Zander Webb | 10/10 | 1611 days | 6% |
| Josh Larking | 10/10 | 1641 days | 5% |
| Peter | 10/10 | 1700 days | 4% |
| Megan | 10/10 | 1731 days | 4% |
| TashinaH | 10/10 | 1731 days | 4% |
| Ben VS | 10/10 | 1731 days | 4% |
| Femke | 10/10 | 1731 days | 4% |
| Ellie Eastaugh | 10/10 | 1762 days | 3% |
| Ben Pollard | 10/10 | 1853 days | 3% |
| Sam | 10/10 | 1915 days | 3% |
| Hayley | 10/10 | 1976 days | 3% |
| Sarah | 10/10 | 1976 days | 3% |
| AA | 10/10 | 2006 days | 2% |
| James | 10/10 | 2006 days | 2% |
| Lotte and Liam | 10/10 | 2006 days | 2% |
| Emmy.liesl@live.com | 10/10 | 2037 days | 2% |
| Sarah | 10/10 | 2037 days | 2% |
| Bayly Hutchinson | 10/10 | 2037 days | 2% |
| Amanda | 10/10 | 2037 days | 2% |
| Charlotte and Douglas Ferris | 10/10 | 2096 days | 2% |
| Makayla and Joseph :)) | 10/10 | 2096 days | 2% |
| Ellen Fromm | 10/10 | 2127 days | 2% |
| Seb Norton | 10/10 | 2127 days | 2% |
| Megan and Erik | 10/10 | 2127 days | 2% |
| Sophie Maxtone | 10/10 | 2157 days | 2% |
| Meg | 10/10 | 2157 days | 2% |
| Vince | 10/10 | 2157 days | 2% |
| Stefano Zaccarini | 10/10 | 2157 days | 2% |
| Tracey Fisher | 10/10 | 2157 days | 2% |
| Natasha Thrasyvoulou | 10/10 | 2188 days | 2% |
| Mohammad Aziz | 10/10 | 2188 days | 2% |
| Francesca | 10/10 | 2188 days | 2% |
| Lucy | 10/10 | 2188 days | 2% |
| Byron | 10/10 | 2188 days | 2% |
| Roz | 10/10 | 2218 days | 2% |
| Andres and Jennifer | 10/10 | 2218 days | 2% |
| Alex | 10/10 | 2249 days | 2% |
| Kishore | 10/10 | 2249 days | 2% |
| Cameron Good | 10/10 | 2280 days | 2% |
| Campbell Brown | 10/10 | 2280 days | 2% |
| Kevin Guertler | 10/10 | 2310 days | 2% |
| Kelly | 10/10 | 2310 days | 2% |
| Kim | 10/10 | 2310 days | 2% |
| Alex | 10/10 | 2341 days | 2% |
| Robin Mooring | 10/10 | 2402 days | 2% |
| Matt Angell | 9/10 | 2402 days | 1% |
| Niels van de Meerendonk | 10/10 | 2402 days | 2% |
| James Wadey | 10/10 | 2402 days | 2% |
| Sven Huber | 10/10 | 2402 days | 2% |
| Lesley O'Donnell | 10/10 | 2402 days | 2% |
| Linda and Peter | 10/10 | 2402 days | 2% |
| Carl Markgren | 10/10 | 2402 days | 2% |
| Stefanie Kurz | 10/10 | 2402 days | 2% |
| Sari Koskenkorva | 9/10 | 2402 days | 1% |
| Olly Hines | 10/10 | 2402 days | 2% |
| Driss Amri | 10/10 | 2431 days | 1% |
| Lubos Tomsovsky | 10/10 | 2431 days | 1% |
| Emily Aras | 10/10 | 2431 days | 1% |
| Taylor & Alison V. | 10/10 | 2431 days | 1% |
| Bert | 9/10 | 2431 days | 1% |
| Jimmy and Katherine | 10/10 | 2431 days | 1% |
| Anna Gibb | 10/10 | 2431 days | 1% |
| Jess and Andy | 10/10 | 2431 days | 1% |
| Skye Hughes | 10/10 | 2431 days | 1% |
| Valentine | 8/10 | 2431 days | 1% |
| Jamie | 10/10 | 2431 days | 1% |
| Markus Tanner | 10/10 | 2462 days | 1% |
| Maarten | 10/10 | 2462 days | 1% |
| Elyssa Quinton | 10/10 | 2462 days | 1% |
| Sophie-May Kent | 10/10 | 2462 days | 1% |
| Jolyanne Gendron | 9/10 | 2462 days | 1% |
| jacques boissevain | 10/10 | 2462 days | 1% |
| Erika Atwood | 10/10 | 2462 days | 1% |
| Markus Pichler-Scheder | 10/10 | 2462 days | 1% |
| Julie | 10/10 | 2493 days | 1% |
| J+A | 10/10 | 2493 days | 1% |
| leonie | 10/10 | 2493 days | 1% |
| kat | 10/10 | 2493 days | 1% |
| Roland & Julie Azor | 10/10 | 2493 days | 1% |
| Peter | 10/10 | 2493 days | 1% |
| Connor & Natalia | 10/10 | 2493 days | 1% |
| Lorna Ferlisi | 10/10 | 2493 days | 1% |
| Julia | 10/10 | 2493 days | 1% |
| joel dawson | 10/10 | 2523 days | 1% |
| Justin | 9/10 | 2523 days | 1% |
| Patrick and Linda | 10/10 | 2523 days | 1% |
| George Pye | 9/10 | 2523 days | 1% |
| Carly | 10/10 | 2523 days | 1% |
| Roman Parak | 10/10 | 2523 days | 1% |
| Emil Halvorsrud | 10/10 | 2523 days | 1% |
| Evan Reesor | 10/10 | 2523 days | 1% |
| Yacob Kial | 10/10 | 2523 days | 1% |
| Jennifer Morris | 10/10 | 2523 days | 1% |
| Budd Nicholson | 10/10 | 2523 days | 1% |
| Carlo | 10/10 | 2523 days | 1% |
| Francis Beaudet | 10/10 | 2554 days | 1% |
| Camila & Cory | 10/10 | 2554 days | 1% |
| Dan | 10/10 | 2554 days | 1% |
| Izaac | 10/10 | 2554 days | 1% |
| Maarten Mullens | 10/10 | 2554 days | 1% |
| Sander Palmqvist | 10/10 | 2554 days | 1% |
| Joe | 10/10 | 2615 days | 1% |
| Jemima and Sam | 10/10 | 2646 days | 1% |
| Léa & Manu | 10/10 | 2646 days | 1% |
| ellie booker | 10/10 | 2646 days | 1% |
| Elise Billings | 9/10 | 2676 days | 1% |
| Orielle Rowlands | 10/10 | 2707 days | 1% |
| Steven McBain | 10/10 | 2737 days | 1% |
| Francisca Muller | 10/10 | 2737 days | 1% |
| Aaron and Jesse from Canada | 10/10 | 2737 days | 1% |
| Thibaut LE LOC'H | 10/10 | 2737 days | 1% |
| Dan | 10/10 | 2737 days | 1% |
| Kelly Ventress | 10/10 | 2737 days | 1% |
| Matt Thomas | 10/10 | 2737 days | 1% |
| Dessi Zaharieva | 10/10 | 2737 days | 1% |
| Brianna | 10/10 | 2737 days | 1% |
| Jessica Burke | 10/10 | 2737 days | 1% |
| Alexander Kelly | 10/10 | 2737 days | 1% |
| Jeff Mann | 9/10 | 2768 days | 1% |
| Jenna Collins | 10/10 | 2768 days | 1% |
| Luke | 10/10 | 2768 days | 1% |
| Sean | 10/10 | 2768 days | 1% |
| Adrienne | 10/10 | 2768 days | 1% |
| Judy Thomas | 10/10 | 2768 days | 1% |
| Alecia and Jasper | 10/10 | 2768 days | 1% |
| Anita & Rudy | 10/10 | 2768 days | 1% |
| Janelle and Dominic | 10/10 | 2796 days | 1% |
| Theresa | 10/10 | 2796 days | 1% |
| Harrison | 10/10 | 2796 days | 1% |
| Deb P. | 10/10 | 2796 days | 1% |
| Mary morgan | 10/10 | 2796 days | 1% |
| Lilla Goeser | 10/10 | 2796 days | 1% |
| Katerina | 10/10 | 2796 days | 1% |
| emma hayden | 10/10 | 2796 days | 1% |
| Brent | 10/10 | 2827 days | 1% |
| Richard Yates | 10/10 | 2827 days | 1% |
| Anna+Tom | 10/10 | 2827 days | 1% |
| Sarah | 10/10 | 2827 days | 1% |
| Caitriona & Gareth | 10/10 | 2827 days | 1% |
| Emma Collings | 10/10 | 2827 days | 1% |
| Robin Mathieson | 10/10 | 2858 days | 0% |
| Bob C | 10/10 | 2858 days | 0% |
| Dee Greig-Dunn | 10/10 | 2858 days | 0% |
| Daniel & Krissy | 10/10 | 2858 days | 0% |
| Reinhold Rittinger | 10/10 | 2858 days | 0% |
| Peter Dovey | 10/10 | 2858 days | 0% |
| Judith Marsman | 9/10 | 2858 days | 0% |
| Jaimy Louwaars | 10/10 | 2858 days | 0% |
| Helen Knight | 10/10 | 2858 days | 0% |
| Megan Miller | 10/10 | 2858 days | 0% |
| Wendy | 10/10 | 2888 days | 0% |
| Marguerite | 10/10 | 2888 days | 0% |
| Emanuela Ciupe | 10/10 | 2888 days | 0% |
| Eric | 10/10 | 2888 days | 0% |
| Thomas Gerz | 10/10 | 2888 days | 0% |
| Bernhard | 10/10 | 2888 days | 0% |
| Dan Larkin | 10/10 | 2980 days | 0% |
| Sarah | 10/10 | 3011 days | 0% |
| Zach Groves | 10/10 | 3011 days | 0% |
| Brett | 10/10 | 3041 days | 0% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Epic Campers experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-6.21% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 69 days. The Epic Campers experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Epic Campers experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.16% |
| 198 | -3.17% |
| 199 | -3.19% |
| 200 | -3.21% |
| 201 | -3.22% |
| 202 | -3.24% |
| 203 | -3.26% |
| … | … |
Balancing Adjustment
0.65% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
84%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.