Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Epic Campers.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Epic Campers
Valid Reviews
173 Valid Reviews
The Epic Campers experience has a total of 176 reviews. There are 173 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 173 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 161 |
|
93% |
| 9/10 | 11 |
|
6% |
| 8/10 | 1 |
|
1% |
| 7/10 | 0 |
|
0% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
99.25% Average
The raw data average (mean) for all the Epic Campers valid reviews is 99.25% and is based on 173 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Weighted Average
99.08%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Fredrik Roennberg | 10/10 | 535 days | 100% |
| Genevieve | 9/10 | 930 days | 59% |
| Katie Bell | 10/10 | 961 days | 55% |
| Marketa Andelova | 10/10 | 961 days | 55% |
| Carol Ford | 10/10 | 990 days | 52% |
| Geesje & Rik | 10/10 | 990 days | 52% |
| Alex Madeley | 10/10 | 1021 days | 48% |
| Nicole | 10/10 | 1082 days | 42% |
| Tanja | 10/10 | 1082 days | 42% |
| Sam Robinson | 10/10 | 1296 days | 23% |
| David C | 10/10 | 1327 days | 20% |
| Smokey & Lynda | 10/10 | 1355 days | 19% |
| Johanna and Constantin | 9/10 | 1478 days | 11% |
| Zander Webb | 10/10 | 1631 days | 6% |
| Josh Larking | 10/10 | 1661 days | 5% |
| Peter | 10/10 | 1720 days | 4% |
| Megan | 10/10 | 1751 days | 3% |
| TashinaH | 10/10 | 1751 days | 3% |
| Ben VS | 10/10 | 1751 days | 3% |
| Femke | 10/10 | 1751 days | 3% |
| Ellie Eastaugh | 10/10 | 1782 days | 3% |
| Ben Pollard | 10/10 | 1873 days | 3% |
| Sam | 10/10 | 1935 days | 3% |
| Hayley | 10/10 | 1996 days | 3% |
| Sarah | 10/10 | 1996 days | 3% |
| AA | 10/10 | 2026 days | 2% |
| James | 10/10 | 2026 days | 2% |
| Lotte and Liam | 10/10 | 2026 days | 2% |
| Emmy.liesl@live.com | 10/10 | 2057 days | 2% |
| Sarah | 10/10 | 2057 days | 2% |
| Bayly Hutchinson | 10/10 | 2057 days | 2% |
| Amanda | 10/10 | 2057 days | 2% |
| Charlotte and Douglas Ferris | 10/10 | 2116 days | 2% |
| Makayla and Joseph :)) | 10/10 | 2116 days | 2% |
| Ellen Fromm | 10/10 | 2147 days | 2% |
| Seb Norton | 10/10 | 2147 days | 2% |
| Megan and Erik | 10/10 | 2147 days | 2% |
| Sophie Maxtone | 10/10 | 2177 days | 2% |
| Meg | 10/10 | 2177 days | 2% |
| Vince | 10/10 | 2177 days | 2% |
| Stefano Zaccarini | 10/10 | 2177 days | 2% |
| Tracey Fisher | 10/10 | 2177 days | 2% |
| Natasha Thrasyvoulou | 10/10 | 2208 days | 2% |
| Mohammad Aziz | 10/10 | 2208 days | 2% |
| Francesca | 10/10 | 2208 days | 2% |
| Lucy | 10/10 | 2208 days | 2% |
| Byron | 10/10 | 2208 days | 2% |
| Roz | 10/10 | 2238 days | 2% |
| Andres and Jennifer | 10/10 | 2238 days | 2% |
| Alex | 10/10 | 2269 days | 2% |
| Kishore | 10/10 | 2269 days | 2% |
| Cameron Good | 10/10 | 2300 days | 2% |
| Campbell Brown | 10/10 | 2300 days | 2% |
| Kevin Guertler | 10/10 | 2330 days | 2% |
| Kelly | 10/10 | 2330 days | 2% |
| Kim | 10/10 | 2330 days | 2% |
| Alex | 10/10 | 2361 days | 2% |
| Robin Mooring | 10/10 | 2422 days | 2% |
| Matt Angell | 9/10 | 2422 days | 1% |
| Niels van de Meerendonk | 10/10 | 2422 days | 2% |
| James Wadey | 10/10 | 2422 days | 2% |
| Sven Huber | 10/10 | 2422 days | 2% |
| Lesley O'Donnell | 10/10 | 2422 days | 2% |
| Linda and Peter | 10/10 | 2422 days | 2% |
| Carl Markgren | 10/10 | 2422 days | 2% |
| Stefanie Kurz | 10/10 | 2422 days | 2% |
| Sari Koskenkorva | 9/10 | 2422 days | 1% |
| Olly Hines | 10/10 | 2422 days | 2% |
| Driss Amri | 10/10 | 2451 days | 1% |
| Lubos Tomsovsky | 10/10 | 2451 days | 1% |
| Emily Aras | 10/10 | 2451 days | 1% |
| Taylor & Alison V. | 10/10 | 2451 days | 1% |
| Bert | 9/10 | 2451 days | 1% |
| Jimmy and Katherine | 10/10 | 2451 days | 1% |
| Anna Gibb | 10/10 | 2451 days | 1% |
| Jess and Andy | 10/10 | 2451 days | 1% |
| Skye Hughes | 10/10 | 2451 days | 1% |
| Valentine | 8/10 | 2451 days | 1% |
| Jamie | 10/10 | 2451 days | 1% |
| Markus Tanner | 10/10 | 2482 days | 1% |
| Maarten | 10/10 | 2482 days | 1% |
| Elyssa Quinton | 10/10 | 2482 days | 1% |
| Sophie-May Kent | 10/10 | 2482 days | 1% |
| Jolyanne Gendron | 9/10 | 2482 days | 1% |
| jacques boissevain | 10/10 | 2482 days | 1% |
| Erika Atwood | 10/10 | 2482 days | 1% |
| Markus Pichler-Scheder | 10/10 | 2482 days | 1% |
| Julie | 10/10 | 2513 days | 1% |
| J+A | 10/10 | 2513 days | 1% |
| leonie | 10/10 | 2513 days | 1% |
| kat | 10/10 | 2513 days | 1% |
| Roland & Julie Azor | 10/10 | 2513 days | 1% |
| Peter | 10/10 | 2513 days | 1% |
| Connor & Natalia | 10/10 | 2513 days | 1% |
| Lorna Ferlisi | 10/10 | 2513 days | 1% |
| Julia | 10/10 | 2513 days | 1% |
| joel dawson | 10/10 | 2543 days | 1% |
| Justin | 9/10 | 2543 days | 1% |
| Patrick and Linda | 10/10 | 2543 days | 1% |
| George Pye | 9/10 | 2543 days | 1% |
| Carly | 10/10 | 2543 days | 1% |
| Roman Parak | 10/10 | 2543 days | 1% |
| Emil Halvorsrud | 10/10 | 2543 days | 1% |
| Evan Reesor | 10/10 | 2543 days | 1% |
| Yacob Kial | 10/10 | 2543 days | 1% |
| Jennifer Morris | 10/10 | 2543 days | 1% |
| Budd Nicholson | 10/10 | 2543 days | 1% |
| Carlo | 10/10 | 2543 days | 1% |
| Francis Beaudet | 10/10 | 2574 days | 1% |
| Camila & Cory | 10/10 | 2574 days | 1% |
| Dan | 10/10 | 2574 days | 1% |
| Izaac | 10/10 | 2574 days | 1% |
| Maarten Mullens | 10/10 | 2574 days | 1% |
| Sander Palmqvist | 10/10 | 2574 days | 1% |
| Joe | 10/10 | 2635 days | 1% |
| Jemima and Sam | 10/10 | 2666 days | 1% |
| Léa & Manu | 10/10 | 2666 days | 1% |
| ellie booker | 10/10 | 2666 days | 1% |
| Elise Billings | 9/10 | 2696 days | 1% |
| Orielle Rowlands | 10/10 | 2727 days | 1% |
| Steven McBain | 10/10 | 2757 days | 1% |
| Francisca Muller | 10/10 | 2757 days | 1% |
| Aaron and Jesse from Canada | 10/10 | 2757 days | 1% |
| Thibaut LE LOC'H | 10/10 | 2757 days | 1% |
| Dan | 10/10 | 2757 days | 1% |
| Kelly Ventress | 10/10 | 2757 days | 1% |
| Matt Thomas | 10/10 | 2757 days | 1% |
| Dessi Zaharieva | 10/10 | 2757 days | 1% |
| Brianna | 10/10 | 2757 days | 1% |
| Jessica Burke | 10/10 | 2757 days | 1% |
| Alexander Kelly | 10/10 | 2757 days | 1% |
| Jeff Mann | 9/10 | 2788 days | 1% |
| Jenna Collins | 10/10 | 2788 days | 1% |
| Luke | 10/10 | 2788 days | 1% |
| Sean | 10/10 | 2788 days | 1% |
| Adrienne | 10/10 | 2788 days | 1% |
| Judy Thomas | 10/10 | 2788 days | 1% |
| Alecia and Jasper | 10/10 | 2788 days | 1% |
| Anita & Rudy | 10/10 | 2788 days | 1% |
| Janelle and Dominic | 10/10 | 2816 days | 1% |
| Theresa | 10/10 | 2816 days | 1% |
| Harrison | 10/10 | 2816 days | 1% |
| Deb P. | 10/10 | 2816 days | 1% |
| Mary morgan | 10/10 | 2816 days | 1% |
| Lilla Goeser | 10/10 | 2816 days | 1% |
| Katerina | 10/10 | 2816 days | 1% |
| emma hayden | 10/10 | 2816 days | 1% |
| Brent | 10/10 | 2847 days | 1% |
| Richard Yates | 10/10 | 2847 days | 1% |
| Anna+Tom | 10/10 | 2847 days | 1% |
| Sarah | 10/10 | 2847 days | 1% |
| Caitriona & Gareth | 10/10 | 2847 days | 1% |
| Emma Collings | 10/10 | 2847 days | 1% |
| Robin Mathieson | 10/10 | 2878 days | 0% |
| Bob C | 10/10 | 2878 days | 0% |
| Dee Greig-Dunn | 10/10 | 2878 days | 0% |
| Daniel & Krissy | 10/10 | 2878 days | 0% |
| Reinhold Rittinger | 10/10 | 2878 days | 0% |
| Peter Dovey | 10/10 | 2878 days | 0% |
| Judith Marsman | 9/10 | 2878 days | 0% |
| Jaimy Louwaars | 10/10 | 2878 days | 0% |
| Helen Knight | 10/10 | 2878 days | 0% |
| Megan Miller | 10/10 | 2878 days | 0% |
| Wendy | 10/10 | 2908 days | 0% |
| Marguerite | 10/10 | 2908 days | 0% |
| Emanuela Ciupe | 10/10 | 2908 days | 0% |
| Eric | 10/10 | 2908 days | 0% |
| Thomas Gerz | 10/10 | 2908 days | 0% |
| Bernhard | 10/10 | 2908 days | 0% |
| Dan Larkin | 10/10 | 3000 days | 0% |
| Sarah | 10/10 | 3031 days | 0% |
| Zach Groves | 10/10 | 3031 days | 0% |
| Brett | 10/10 | 3061 days | 0% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Epic Campers experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-6.62% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 58 days. The Epic Campers experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Epic Campers experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.57% |
| 198 | -3.59% |
| 199 | -3.60% |
| 200 | -3.62% |
| 201 | -3.64% |
| 202 | -3.66% |
| 203 | -3.68% |
| … | … |
Balancing Adjustment
0.70% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
84%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.