G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Epic Campers.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Epic Campers
Valid Reviews
173 Valid Reviews
The Epic Campers experience has a total of 176 reviews. There are 173 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 173 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 161 |
|
93% |
| 9/10 | 11 |
|
6% |
| 8/10 | 1 |
|
1% |
| 7/10 | 0 |
|
0% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
99.25% Average
The raw data average (mean) for all the Epic Campers valid reviews is 99.25% and is based on 173 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Weighted Average
99.05%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Fredrik Roennberg | 10/10 | 300 days | 100% |
| Genevieve | 9/10 | 695 days | 75% |
| Katie Bell | 10/10 | 726 days | 73% |
| Marketa Andelova | 10/10 | 726 days | 73% |
| Carol Ford | 10/10 | 755 days | 70% |
| Geesje & Rik | 10/10 | 755 days | 70% |
| Alex Madeley | 10/10 | 786 days | 67% |
| Nicole | 10/10 | 847 days | 61% |
| Tanja | 10/10 | 847 days | 61% |
| Sam Robinson | 10/10 | 1061 days | 38% |
| David C | 10/10 | 1092 days | 36% |
| Smokey & Lynda | 10/10 | 1120 days | 33% |
| Johanna and Constantin | 9/10 | 1243 days | 23% |
| Zander Webb | 10/10 | 1396 days | 14% |
| Josh Larking | 10/10 | 1426 days | 12% |
| Peter | 10/10 | 1485 days | 9% |
| Megan | 10/10 | 1516 days | 8% |
| TashinaH | 10/10 | 1516 days | 8% |
| Ben VS | 10/10 | 1516 days | 8% |
| Femke | 10/10 | 1516 days | 8% |
| Ellie Eastaugh | 10/10 | 1547 days | 7% |
| Ben Pollard | 10/10 | 1638 days | 4% |
| Sam | 10/10 | 1700 days | 3% |
| Hayley | 10/10 | 1761 days | 2% |
| Sarah | 10/10 | 1761 days | 2% |
| AA | 10/10 | 1791 days | 2% |
| James | 10/10 | 1791 days | 2% |
| Lotte and Liam | 10/10 | 1791 days | 2% |
| Emmy.liesl@live.com | 10/10 | 1822 days | 2% |
| Sarah | 10/10 | 1822 days | 2% |
| Bayly Hutchinson | 10/10 | 1822 days | 2% |
| Amanda | 10/10 | 1822 days | 2% |
| Charlotte and Douglas Ferris | 10/10 | 1881 days | 2% |
| Makayla and Joseph :)) | 10/10 | 1881 days | 2% |
| Ellen Fromm | 10/10 | 1912 days | 2% |
| Seb Norton | 10/10 | 1912 days | 2% |
| Megan and Erik | 10/10 | 1912 days | 2% |
| Sophie Maxtone | 10/10 | 1942 days | 2% |
| Meg | 10/10 | 1942 days | 2% |
| Vince | 10/10 | 1942 days | 2% |
| Stefano Zaccarini | 10/10 | 1942 days | 2% |
| Tracey Fisher | 10/10 | 1942 days | 2% |
| Natasha Thrasyvoulou | 10/10 | 1973 days | 2% |
| Mohammad Aziz | 10/10 | 1973 days | 2% |
| Francesca | 10/10 | 1973 days | 2% |
| Lucy | 10/10 | 1973 days | 2% |
| Byron | 10/10 | 1973 days | 2% |
| Roz | 10/10 | 2003 days | 2% |
| Andres and Jennifer | 10/10 | 2003 days | 2% |
| Alex | 10/10 | 2034 days | 2% |
| Kishore | 10/10 | 2034 days | 2% |
| Cameron Good | 10/10 | 2065 days | 2% |
| Campbell Brown | 10/10 | 2065 days | 2% |
| Kevin Guertler | 10/10 | 2095 days | 2% |
| Kelly | 10/10 | 2095 days | 2% |
| Kim | 10/10 | 2095 days | 2% |
| Alex | 10/10 | 2126 days | 1% |
| Robin Mooring | 10/10 | 2187 days | 1% |
| Matt Angell | 9/10 | 2187 days | 1% |
| Niels van de Meerendonk | 10/10 | 2187 days | 1% |
| James Wadey | 10/10 | 2187 days | 1% |
| Sven Huber | 10/10 | 2187 days | 1% |
| Lesley O'Donnell | 10/10 | 2187 days | 1% |
| Linda and Peter | 10/10 | 2187 days | 1% |
| Carl Markgren | 10/10 | 2187 days | 1% |
| Stefanie Kurz | 10/10 | 2187 days | 1% |
| Sari Koskenkorva | 9/10 | 2187 days | 1% |
| Olly Hines | 10/10 | 2187 days | 1% |
| Driss Amri | 10/10 | 2216 days | 1% |
| Lubos Tomsovsky | 10/10 | 2216 days | 1% |
| Emily Aras | 10/10 | 2216 days | 1% |
| Taylor & Alison V. | 10/10 | 2216 days | 1% |
| Bert | 9/10 | 2216 days | 1% |
| Jimmy and Katherine | 10/10 | 2216 days | 1% |
| Anna Gibb | 10/10 | 2216 days | 1% |
| Jess and Andy | 10/10 | 2216 days | 1% |
| Skye Hughes | 10/10 | 2216 days | 1% |
| Valentine | 8/10 | 2216 days | 1% |
| Jamie | 10/10 | 2216 days | 1% |
| Markus Tanner | 10/10 | 2247 days | 1% |
| Maarten | 10/10 | 2247 days | 1% |
| Elyssa Quinton | 10/10 | 2247 days | 1% |
| Sophie-May Kent | 10/10 | 2247 days | 1% |
| Jolyanne Gendron | 9/10 | 2247 days | 1% |
| jacques boissevain | 10/10 | 2247 days | 1% |
| Erika Atwood | 10/10 | 2247 days | 1% |
| Markus Pichler-Scheder | 10/10 | 2247 days | 1% |
| Julie | 10/10 | 2278 days | 1% |
| J+A | 10/10 | 2278 days | 1% |
| leonie | 10/10 | 2278 days | 1% |
| kat | 10/10 | 2278 days | 1% |
| Roland & Julie Azor | 10/10 | 2278 days | 1% |
| Peter | 10/10 | 2278 days | 1% |
| Connor & Natalia | 10/10 | 2278 days | 1% |
| Lorna Ferlisi | 10/10 | 2278 days | 1% |
| Julia | 10/10 | 2278 days | 1% |
| joel dawson | 10/10 | 2308 days | 1% |
| Justin | 9/10 | 2308 days | 1% |
| Patrick and Linda | 10/10 | 2308 days | 1% |
| George Pye | 9/10 | 2308 days | 1% |
| Carly | 10/10 | 2308 days | 1% |
| Roman Parak | 10/10 | 2308 days | 1% |
| Emil Halvorsrud | 10/10 | 2308 days | 1% |
| Evan Reesor | 10/10 | 2308 days | 1% |
| Yacob Kial | 10/10 | 2308 days | 1% |
| Jennifer Morris | 10/10 | 2308 days | 1% |
| Budd Nicholson | 10/10 | 2308 days | 1% |
| Carlo | 10/10 | 2308 days | 1% |
| Francis Beaudet | 10/10 | 2339 days | 1% |
| Camila & Cory | 10/10 | 2339 days | 1% |
| Dan | 10/10 | 2339 days | 1% |
| Izaac | 10/10 | 2339 days | 1% |
| Maarten Mullens | 10/10 | 2339 days | 1% |
| Sander Palmqvist | 10/10 | 2339 days | 1% |
| Joe | 10/10 | 2400 days | 1% |
| Jemima and Sam | 10/10 | 2431 days | 1% |
| Léa & Manu | 10/10 | 2431 days | 1% |
| ellie booker | 10/10 | 2431 days | 1% |
| Elise Billings | 9/10 | 2461 days | 1% |
| Orielle Rowlands | 10/10 | 2492 days | 1% |
| Steven McBain | 10/10 | 2522 days | 1% |
| Francisca Muller | 10/10 | 2522 days | 1% |
| Aaron and Jesse from Canada | 10/10 | 2522 days | 1% |
| Thibaut LE LOC'H | 10/10 | 2522 days | 1% |
| Dan | 10/10 | 2522 days | 1% |
| Kelly Ventress | 10/10 | 2522 days | 1% |
| Matt Thomas | 10/10 | 2522 days | 1% |
| Dessi Zaharieva | 10/10 | 2522 days | 1% |
| Brianna | 10/10 | 2522 days | 1% |
| Jessica Burke | 10/10 | 2522 days | 1% |
| Alexander Kelly | 10/10 | 2522 days | 1% |
| Jeff Mann | 9/10 | 2553 days | 1% |
| Jenna Collins | 10/10 | 2553 days | 1% |
| Luke | 10/10 | 2553 days | 1% |
| Sean | 10/10 | 2553 days | 1% |
| Adrienne | 10/10 | 2553 days | 1% |
| Judy Thomas | 10/10 | 2553 days | 1% |
| Alecia and Jasper | 10/10 | 2553 days | 1% |
| Anita & Rudy | 10/10 | 2553 days | 1% |
| Janelle and Dominic | 10/10 | 2581 days | 1% |
| Theresa | 10/10 | 2581 days | 1% |
| Harrison | 10/10 | 2581 days | 1% |
| Deb P. | 10/10 | 2581 days | 1% |
| Mary morgan | 10/10 | 2581 days | 1% |
| Lilla Goeser | 10/10 | 2581 days | 1% |
| Katerina | 10/10 | 2581 days | 1% |
| emma hayden | 10/10 | 2581 days | 1% |
| Brent | 10/10 | 2612 days | 0% |
| Richard Yates | 10/10 | 2612 days | 0% |
| Anna+Tom | 10/10 | 2612 days | 0% |
| Sarah | 10/10 | 2612 days | 0% |
| Caitriona & Gareth | 10/10 | 2612 days | 0% |
| Emma Collings | 10/10 | 2612 days | 0% |
| Robin Mathieson | 10/10 | 2643 days | 0% |
| Bob C | 10/10 | 2643 days | 0% |
| Dee Greig-Dunn | 10/10 | 2643 days | 0% |
| Daniel & Krissy | 10/10 | 2643 days | 0% |
| Reinhold Rittinger | 10/10 | 2643 days | 0% |
| Peter Dovey | 10/10 | 2643 days | 0% |
| Judith Marsman | 9/10 | 2643 days | 0% |
| Jaimy Louwaars | 10/10 | 2643 days | 0% |
| Helen Knight | 10/10 | 2643 days | 0% |
| Megan Miller | 10/10 | 2643 days | 0% |
| Wendy | 10/10 | 2673 days | 0% |
| Marguerite | 10/10 | 2673 days | 0% |
| Emanuela Ciupe | 10/10 | 2673 days | 0% |
| Eric | 10/10 | 2673 days | 0% |
| Thomas Gerz | 10/10 | 2673 days | 0% |
| Bernhard | 10/10 | 2673 days | 0% |
| Dan Larkin | 10/10 | 2765 days | 0% |
| Sarah | 10/10 | 2796 days | 0% |
| Zach Groves | 10/10 | 2796 days | 0% |
| Brett | 10/10 | 2826 days | 0% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Epic Campers experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-7.13% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 54 days. The Epic Campers experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Epic Campers experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.07% |
| 198 | -4.09% |
| 199 | -4.11% |
| 200 | -4.13% |
| 201 | -4.15% |
| 202 | -4.17% |
| 203 | -4.19% |
| … | … |
Balancing Adjustment
0.76% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
84%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.