G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Epic Campers.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Epic Campers
Valid Reviews
173 Valid Reviews
The Epic Campers experience has a total of 178 reviews. There are 173 valid reviews that are included when calculating the ranking score and 5 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 173 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 161 |
|
93% |
| 9/10 | 11 |
|
6% |
| 8/10 | 1 |
|
1% |
| 7/10 | 0 |
|
0% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
99.25% Average
The raw data average (mean) for all the Epic Campers valid reviews is 99.25% and is based on 173 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Weighted Average
99.05%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Fredrik Roennberg | 10/10 | 279 days | 100% |
| Genevieve | 9/10 | 674 days | 76% |
| Katie Bell | 10/10 | 705 days | 74% |
| Marketa Andelova | 10/10 | 705 days | 74% |
| Carol Ford | 10/10 | 734 days | 72% |
| Geesje & Rik | 10/10 | 734 days | 72% |
| Alex Madeley | 10/10 | 765 days | 69% |
| Nicole | 10/10 | 826 days | 63% |
| Tanja | 10/10 | 826 days | 63% |
| Sam Robinson | 10/10 | 1040 days | 40% |
| David C | 10/10 | 1071 days | 37% |
| Smokey & Lynda | 10/10 | 1099 days | 35% |
| Johanna and Constantin | 9/10 | 1222 days | 24% |
| Zander Webb | 10/10 | 1375 days | 15% |
| Josh Larking | 10/10 | 1405 days | 13% |
| Peter | 10/10 | 1464 days | 10% |
| Megan | 10/10 | 1495 days | 9% |
| TashinaH | 10/10 | 1495 days | 9% |
| Ben VS | 10/10 | 1495 days | 9% |
| Femke | 10/10 | 1495 days | 9% |
| Ellie Eastaugh | 10/10 | 1526 days | 8% |
| Ben Pollard | 10/10 | 1617 days | 5% |
| Sam | 10/10 | 1679 days | 3% |
| Hayley | 10/10 | 1740 days | 3% |
| Sarah | 10/10 | 1740 days | 3% |
| AA | 10/10 | 1770 days | 2% |
| James | 10/10 | 1770 days | 2% |
| Lotte and Liam | 10/10 | 1770 days | 2% |
| Emmy.liesl@live.com | 10/10 | 1801 days | 2% |
| Sarah | 10/10 | 1801 days | 2% |
| Bayly Hutchinson | 10/10 | 1801 days | 2% |
| Amanda | 10/10 | 1801 days | 2% |
| Charlotte and Douglas Ferris | 10/10 | 1860 days | 2% |
| Makayla and Joseph :)) | 10/10 | 1860 days | 2% |
| Ellen Fromm | 10/10 | 1891 days | 2% |
| Seb Norton | 10/10 | 1891 days | 2% |
| Megan and Erik | 10/10 | 1891 days | 2% |
| Sophie Maxtone | 10/10 | 1921 days | 2% |
| Meg | 10/10 | 1921 days | 2% |
| Vince | 10/10 | 1921 days | 2% |
| Stefano Zaccarini | 10/10 | 1921 days | 2% |
| Tracey Fisher | 10/10 | 1921 days | 2% |
| Natasha Thrasyvoulou | 10/10 | 1952 days | 2% |
| Mohammad Aziz | 10/10 | 1952 days | 2% |
| Francesca | 10/10 | 1952 days | 2% |
| Lucy | 10/10 | 1952 days | 2% |
| Byron | 10/10 | 1952 days | 2% |
| Roz | 10/10 | 1982 days | 2% |
| Andres and Jennifer | 10/10 | 1982 days | 2% |
| Alex | 10/10 | 2013 days | 2% |
| Kishore | 10/10 | 2013 days | 2% |
| Cameron Good | 10/10 | 2044 days | 2% |
| Campbell Brown | 10/10 | 2044 days | 2% |
| Kevin Guertler | 10/10 | 2074 days | 2% |
| Kelly | 10/10 | 2074 days | 2% |
| Kim | 10/10 | 2074 days | 2% |
| Alex | 10/10 | 2105 days | 1% |
| Robin Mooring | 10/10 | 2166 days | 1% |
| Matt Angell | 9/10 | 2166 days | 1% |
| Niels van de Meerendonk | 10/10 | 2166 days | 1% |
| James Wadey | 10/10 | 2166 days | 1% |
| Sven Huber | 10/10 | 2166 days | 1% |
| Lesley O'Donnell | 10/10 | 2166 days | 1% |
| Linda and Peter | 10/10 | 2166 days | 1% |
| Carl Markgren | 10/10 | 2166 days | 1% |
| Stefanie Kurz | 10/10 | 2166 days | 1% |
| Sari Koskenkorva | 9/10 | 2166 days | 1% |
| Olly Hines | 10/10 | 2166 days | 1% |
| Driss Amri | 10/10 | 2195 days | 1% |
| Lubos Tomsovsky | 10/10 | 2195 days | 1% |
| Emily Aras | 10/10 | 2195 days | 1% |
| Taylor & Alison V. | 10/10 | 2195 days | 1% |
| Bert | 9/10 | 2195 days | 1% |
| Jimmy and Katherine | 10/10 | 2195 days | 1% |
| Anna Gibb | 10/10 | 2195 days | 1% |
| Jess and Andy | 10/10 | 2195 days | 1% |
| Skye Hughes | 10/10 | 2195 days | 1% |
| Valentine | 8/10 | 2195 days | 1% |
| Jamie | 10/10 | 2195 days | 1% |
| Markus Tanner | 10/10 | 2226 days | 1% |
| Maarten | 10/10 | 2226 days | 1% |
| Elyssa Quinton | 10/10 | 2226 days | 1% |
| Sophie-May Kent | 10/10 | 2226 days | 1% |
| Jolyanne Gendron | 9/10 | 2226 days | 1% |
| jacques boissevain | 10/10 | 2226 days | 1% |
| Erika Atwood | 10/10 | 2226 days | 1% |
| Markus Pichler-Scheder | 10/10 | 2226 days | 1% |
| Julie | 10/10 | 2257 days | 1% |
| J+A | 10/10 | 2257 days | 1% |
| leonie | 10/10 | 2257 days | 1% |
| kat | 10/10 | 2257 days | 1% |
| Roland & Julie Azor | 10/10 | 2257 days | 1% |
| Peter | 10/10 | 2257 days | 1% |
| Connor & Natalia | 10/10 | 2257 days | 1% |
| Lorna Ferlisi | 10/10 | 2257 days | 1% |
| Julia | 10/10 | 2257 days | 1% |
| joel dawson | 10/10 | 2287 days | 1% |
| Justin | 9/10 | 2287 days | 1% |
| Patrick and Linda | 10/10 | 2287 days | 1% |
| George Pye | 9/10 | 2287 days | 1% |
| Carly | 10/10 | 2287 days | 1% |
| Roman Parak | 10/10 | 2287 days | 1% |
| Emil Halvorsrud | 10/10 | 2287 days | 1% |
| Evan Reesor | 10/10 | 2287 days | 1% |
| Yacob Kial | 10/10 | 2287 days | 1% |
| Jennifer Morris | 10/10 | 2287 days | 1% |
| Budd Nicholson | 10/10 | 2287 days | 1% |
| Carlo | 10/10 | 2287 days | 1% |
| Francis Beaudet | 10/10 | 2318 days | 1% |
| Camila & Cory | 10/10 | 2318 days | 1% |
| Dan | 10/10 | 2318 days | 1% |
| Izaac | 10/10 | 2318 days | 1% |
| Maarten Mullens | 10/10 | 2318 days | 1% |
| Sander Palmqvist | 10/10 | 2318 days | 1% |
| Joe | 10/10 | 2379 days | 1% |
| Jemima and Sam | 10/10 | 2410 days | 1% |
| Léa & Manu | 10/10 | 2410 days | 1% |
| ellie booker | 10/10 | 2410 days | 1% |
| Elise Billings | 9/10 | 2440 days | 1% |
| Orielle Rowlands | 10/10 | 2471 days | 1% |
| Steven McBain | 10/10 | 2501 days | 1% |
| Francisca Muller | 10/10 | 2501 days | 1% |
| Aaron and Jesse from Canada | 10/10 | 2501 days | 1% |
| Thibaut LE LOC'H | 10/10 | 2501 days | 1% |
| Dan | 10/10 | 2501 days | 1% |
| Kelly Ventress | 10/10 | 2501 days | 1% |
| Matt Thomas | 10/10 | 2501 days | 1% |
| Dessi Zaharieva | 10/10 | 2501 days | 1% |
| Brianna | 10/10 | 2501 days | 1% |
| Jessica Burke | 10/10 | 2501 days | 1% |
| Alexander Kelly | 10/10 | 2501 days | 1% |
| Jeff Mann | 9/10 | 2532 days | 1% |
| Jenna Collins | 10/10 | 2532 days | 1% |
| Luke | 10/10 | 2532 days | 1% |
| Sean | 10/10 | 2532 days | 1% |
| Adrienne | 10/10 | 2532 days | 1% |
| Judy Thomas | 10/10 | 2532 days | 1% |
| Alecia and Jasper | 10/10 | 2532 days | 1% |
| Anita & Rudy | 10/10 | 2532 days | 1% |
| Janelle and Dominic | 10/10 | 2560 days | 1% |
| Theresa | 10/10 | 2560 days | 1% |
| Harrison | 10/10 | 2560 days | 1% |
| Deb P. | 10/10 | 2560 days | 1% |
| Mary morgan | 10/10 | 2560 days | 1% |
| Lilla Goeser | 10/10 | 2560 days | 1% |
| Katerina | 10/10 | 2560 days | 1% |
| emma hayden | 10/10 | 2560 days | 1% |
| Brent | 10/10 | 2591 days | 0% |
| Richard Yates | 10/10 | 2591 days | 0% |
| Anna+Tom | 10/10 | 2591 days | 0% |
| Sarah | 10/10 | 2591 days | 0% |
| Caitriona & Gareth | 10/10 | 2591 days | 0% |
| Emma Collings | 10/10 | 2591 days | 0% |
| Robin Mathieson | 10/10 | 2622 days | 0% |
| Bob C | 10/10 | 2622 days | 0% |
| Dee Greig-Dunn | 10/10 | 2622 days | 0% |
| Daniel & Krissy | 10/10 | 2622 days | 0% |
| Reinhold Rittinger | 10/10 | 2622 days | 0% |
| Peter Dovey | 10/10 | 2622 days | 0% |
| Judith Marsman | 9/10 | 2622 days | 0% |
| Jaimy Louwaars | 10/10 | 2622 days | 0% |
| Helen Knight | 10/10 | 2622 days | 0% |
| Megan Miller | 10/10 | 2622 days | 0% |
| Wendy | 10/10 | 2652 days | 0% |
| Marguerite | 10/10 | 2652 days | 0% |
| Emanuela Ciupe | 10/10 | 2652 days | 0% |
| Eric | 10/10 | 2652 days | 0% |
| Thomas Gerz | 10/10 | 2652 days | 0% |
| Bernhard | 10/10 | 2652 days | 0% |
| Dan Larkin | 10/10 | 2744 days | 0% |
| Sarah | 10/10 | 2775 days | 0% |
| Zach Groves | 10/10 | 2775 days | 0% |
| Brett | 10/10 | 2805 days | 0% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Epic Campers experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-7.15% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 50 days. The Epic Campers experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Epic Campers experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.09% |
| 198 | -4.11% |
| 199 | -4.13% |
| 200 | -4.15% |
| 201 | -4.17% |
| 202 | -4.19% |
| 203 | -4.21% |
| … | … |
Balancing Adjustment
0.76% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
84%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.