Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Epic Campers.
If you have any questions or comments about our ranking score calculation please get in touch at firstname.lastname@example.org. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
160 Valid Reviews
The Epic Campers experience has a total of 165 reviews. There are 160 valid reviews that are included when calculating the ranking score and 5 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 160 valid reviews:
The raw data average (mean) for all the Epic Campers valid reviews is 99.31% and is based on 160 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
|Zander Webb||10/10||67 days||100%|
|Josh Larking||10/10||96 days||99%|
|Ben VS||10/10||187 days||95%|
|Ellie Eastaugh||10/10||218 days||93%|
|Ben Pollard||10/10||309 days||85%|
|Lotte and Liam||10/10||462 days||65%|
|Bayly Hutchinson||10/10||493 days||60%|
|Charlotte and Douglas Ferris||10/10||552 days||50%|
|Makayla and Joseph :))||10/10||552 days||50%|
|Ellen Fromm||10/10||582 days||45%|
|Seb Norton||10/10||583 days||45%|
|Megan and Erik||10/10||583 days||45%|
|Sophie Maxtone||10/10||613 days||40%|
|Stefano Zaccarini||10/10||613 days||40%|
|Tracey Fisher||10/10||613 days||40%|
|Natasha Thrasyvoulou||10/10||644 days||35%|
|Mohammad Aziz||10/10||644 days||35%|
|Andres and Jennifer||10/10||674 days||30%|
|Cameron Good||10/10||736 days||22%|
|Campbell Brown||10/10||736 days||22%|
|Kevin Guertler||10/10||765 days||19%|
|Robin Mooring||10/10||857 days||10%|
|Matt Angell||9/10||858 days||10%|
|Niels van de Meerendonk||10/10||858 days||10%|
|James Wadey||10/10||858 days||10%|
|Sven Huber||10/10||858 days||10%|
|Lesley O'Donnell||10/10||858 days||10%|
|Linda and Peter||10/10||858 days||10%|
|Carl Markgren||10/10||858 days||10%|
|Stefanie Kurz||10/10||858 days||10%|
|Sari Koskenkorva||9/10||858 days||10%|
|Olly Hines||10/10||858 days||10%|
|Driss Amri||10/10||886 days||8%|
|Lubos Tomsovsky||10/10||887 days||8%|
|Emily Aras||10/10||887 days||8%|
|Taylor & Alison V.||10/10||887 days||8%|
|Jimmy and Katherine||10/10||887 days||8%|
|Anna Gibb||10/10||887 days||8%|
|Jess and Andy||10/10||887 days||8%|
|Skye Hughes||10/10||887 days||8%|
|Markus Tanner||10/10||918 days||6%|
|Elyssa Quinton||10/10||918 days||6%|
|Sophie-May Kent||10/10||918 days||6%|
|Jolyanne Gendron||9/10||918 days||6%|
|jacques boissevain||10/10||918 days||6%|
|Erika Atwood||10/10||918 days||6%|
|Markus Pichler-Scheder||10/10||918 days||6%|
|Roland & Julie Azor||10/10||949 days||4%|
|Connor & Natalia||10/10||949 days||4%|
|Lorna Ferlisi||10/10||949 days||4%|
|joel dawson||10/10||979 days||3%|
|Patrick and Linda||10/10||979 days||3%|
|George Pye||9/10||979 days||3%|
|Roman Parak||10/10||979 days||3%|
|Emil Halvorsrud||10/10||979 days||3%|
|Evan Reesor||10/10||979 days||3%|
|Yacob Kial||10/10||979 days||3%|
|Jennifer Morris||10/10||979 days||3%|
|Budd Nicholson||10/10||979 days||3%|
|Francis Beaudet||10/10||1009 days||2%|
|Camila & Cory||10/10||1010 days||2%|
|Maarten Mullens||10/10||1010 days||2%|
|Sander Palmqvist||10/10||1010 days||2%|
|Jemima and Sam||10/10||1102 days||1%|
|Léa & Manu||10/10||1102 days||1%|
|ellie booker||10/10||1102 days||1%|
|Elise Billings||9/10||1132 days||1%|
|Orielle Rowlands||10/10||1163 days||1%|
|Steven McBain||10/10||1192 days||1%|
|Francisca Muller||10/10||1193 days||1%|
|Aaron and Jesse from Canada||10/10||1193 days||1%|
|Thibaut LE LOC'H||10/10||1193 days||1%|
|Kelly Ventress||10/10||1193 days||1%|
|Matt Thomas||10/10||1193 days||1%|
|Dessi Zaharieva||10/10||1193 days||1%|
|Jessica Burke||10/10||1193 days||1%|
|Alexander Kelly||10/10||1193 days||1%|
|Jeff Mann||9/10||1223 days||1%|
|Jenna Collins||10/10||1223 days||1%|
|Judy Thomas||10/10||1224 days||1%|
|Alecia and Jasper||10/10||1224 days||1%|
|Anita & Rudy||10/10||1224 days||1%|
|Janelle and Dominic||10/10||1252 days||1%|
|Deb P.||10/10||1252 days||1%|
|Mary morgan||10/10||1252 days||1%|
|Lilla Goeser||10/10||1252 days||1%|
|emma hayden||10/10||1252 days||1%|
|Richard Yates||10/10||1283 days||0%|
|Caitriona & Gareth||10/10||1283 days||0%|
|Emma Collings||10/10||1283 days||0%|
|Robin Mathieson||10/10||1314 days||0%|
|Bob C||10/10||1314 days||0%|
|Dee Greig-Dunn||10/10||1314 days||0%|
|Daniel & Krissy||10/10||1314 days||0%|
|Reinhold Rittinger||10/10||1314 days||0%|
|Peter Dovey||10/10||1314 days||0%|
|Judith Marsman||9/10||1314 days||0%|
|Jaimy Louwaars||10/10||1314 days||0%|
|Helen Knight||10/10||1314 days||0%|
|Megan Miller||10/10||1314 days||0%|
|Emanuela Ciupe||10/10||1344 days||0%|
|Thomas Gerz||10/10||1344 days||0%|
|Dan Larkin||10/10||1436 days||0%|
|Zach Groves||10/10||1467 days||0%|
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Epic Campers experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 124 days. The Epic Campers experience has 4 recent rankings. Adjustments are according to the following table:
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Epic Campers experience has been adjusted for 40 days. Adjustments are according to the following table.
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.
If you have any questions or comments about our ranking score calculation please get in touch at email@example.com.