G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Epic Campers.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Epic Campers
Valid Reviews
173 Valid Reviews
The Epic Campers experience has a total of 178 reviews. There are 173 valid reviews that are included when calculating the ranking score and 5 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 173 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 161 |
|
93% |
| 9/10 | 11 |
|
6% |
| 8/10 | 1 |
|
1% |
| 7/10 | 0 |
|
0% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
99.25% Average
The raw data average (mean) for all the Epic Campers valid reviews is 99.25% and is based on 173 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Weighted Average
99.05%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Fredrik Roennberg | 10/10 | 218 days | 100% |
| Genevieve | 9/10 | 613 days | 79% |
| Katie Bell | 10/10 | 644 days | 78% |
| Marketa Andelova | 10/10 | 644 days | 78% |
| Carol Ford | 10/10 | 673 days | 75% |
| Geesje & Rik | 10/10 | 673 days | 75% |
| Alex Madeley | 10/10 | 704 days | 73% |
| Nicole | 10/10 | 765 days | 67% |
| Tanja | 10/10 | 765 days | 67% |
| Sam Robinson | 10/10 | 979 days | 45% |
| David C | 10/10 | 1010 days | 42% |
| Smokey & Lynda | 10/10 | 1038 days | 39% |
| Johanna and Constantin | 9/10 | 1161 days | 28% |
| Zander Webb | 10/10 | 1314 days | 18% |
| Josh Larking | 10/10 | 1344 days | 16% |
| Peter | 10/10 | 1403 days | 13% |
| Megan | 10/10 | 1434 days | 11% |
| TashinaH | 10/10 | 1434 days | 11% |
| Ben VS | 10/10 | 1434 days | 11% |
| Femke | 10/10 | 1434 days | 11% |
| Ellie Eastaugh | 10/10 | 1465 days | 10% |
| Ben Pollard | 10/10 | 1556 days | 6% |
| Sam | 10/10 | 1618 days | 5% |
| Hayley | 10/10 | 1679 days | 3% |
| Sarah | 10/10 | 1679 days | 3% |
| AA | 10/10 | 1709 days | 3% |
| James | 10/10 | 1709 days | 3% |
| Lotte and Liam | 10/10 | 1709 days | 3% |
| Emmy.liesl@live.com | 10/10 | 1740 days | 2% |
| Sarah | 10/10 | 1740 days | 2% |
| Bayly Hutchinson | 10/10 | 1740 days | 2% |
| Amanda | 10/10 | 1740 days | 2% |
| Charlotte and Douglas Ferris | 10/10 | 1799 days | 2% |
| Makayla and Joseph :)) | 10/10 | 1799 days | 2% |
| Ellen Fromm | 10/10 | 1830 days | 2% |
| Seb Norton | 10/10 | 1830 days | 2% |
| Megan and Erik | 10/10 | 1830 days | 2% |
| Sophie Maxtone | 10/10 | 1860 days | 2% |
| Meg | 10/10 | 1860 days | 2% |
| Vince | 10/10 | 1860 days | 2% |
| Stefano Zaccarini | 10/10 | 1860 days | 2% |
| Tracey Fisher | 10/10 | 1860 days | 2% |
| Natasha Thrasyvoulou | 10/10 | 1891 days | 2% |
| Mohammad Aziz | 10/10 | 1891 days | 2% |
| Francesca | 10/10 | 1891 days | 2% |
| Lucy | 10/10 | 1891 days | 2% |
| Byron | 10/10 | 1891 days | 2% |
| Roz | 10/10 | 1921 days | 2% |
| Andres and Jennifer | 10/10 | 1921 days | 2% |
| Alex | 10/10 | 1952 days | 2% |
| Kishore | 10/10 | 1952 days | 2% |
| Cameron Good | 10/10 | 1983 days | 2% |
| Campbell Brown | 10/10 | 1983 days | 2% |
| Kevin Guertler | 10/10 | 2013 days | 2% |
| Kelly | 10/10 | 2013 days | 2% |
| Kim | 10/10 | 2013 days | 2% |
| Alex | 10/10 | 2044 days | 1% |
| Robin Mooring | 10/10 | 2105 days | 1% |
| Matt Angell | 9/10 | 2105 days | 1% |
| Niels van de Meerendonk | 10/10 | 2105 days | 1% |
| James Wadey | 10/10 | 2105 days | 1% |
| Sven Huber | 10/10 | 2105 days | 1% |
| Lesley O'Donnell | 10/10 | 2105 days | 1% |
| Linda and Peter | 10/10 | 2105 days | 1% |
| Carl Markgren | 10/10 | 2105 days | 1% |
| Stefanie Kurz | 10/10 | 2105 days | 1% |
| Sari Koskenkorva | 9/10 | 2105 days | 1% |
| Olly Hines | 10/10 | 2105 days | 1% |
| Driss Amri | 10/10 | 2134 days | 1% |
| Lubos Tomsovsky | 10/10 | 2134 days | 1% |
| Emily Aras | 10/10 | 2134 days | 1% |
| Taylor & Alison V. | 10/10 | 2134 days | 1% |
| Bert | 9/10 | 2134 days | 1% |
| Jimmy and Katherine | 10/10 | 2134 days | 1% |
| Anna Gibb | 10/10 | 2134 days | 1% |
| Jess and Andy | 10/10 | 2134 days | 1% |
| Skye Hughes | 10/10 | 2134 days | 1% |
| Valentine | 8/10 | 2134 days | 1% |
| Jamie | 10/10 | 2134 days | 1% |
| Markus Tanner | 10/10 | 2165 days | 1% |
| Maarten | 10/10 | 2165 days | 1% |
| Elyssa Quinton | 10/10 | 2165 days | 1% |
| Sophie-May Kent | 10/10 | 2165 days | 1% |
| Jolyanne Gendron | 9/10 | 2165 days | 1% |
| jacques boissevain | 10/10 | 2165 days | 1% |
| Erika Atwood | 10/10 | 2165 days | 1% |
| Markus Pichler-Scheder | 10/10 | 2165 days | 1% |
| Julie | 10/10 | 2196 days | 1% |
| J+A | 10/10 | 2196 days | 1% |
| leonie | 10/10 | 2196 days | 1% |
| kat | 10/10 | 2196 days | 1% |
| Roland & Julie Azor | 10/10 | 2196 days | 1% |
| Peter | 10/10 | 2196 days | 1% |
| Connor & Natalia | 10/10 | 2196 days | 1% |
| Lorna Ferlisi | 10/10 | 2196 days | 1% |
| Julia | 10/10 | 2196 days | 1% |
| joel dawson | 10/10 | 2226 days | 1% |
| Justin | 9/10 | 2226 days | 1% |
| Patrick and Linda | 10/10 | 2226 days | 1% |
| George Pye | 9/10 | 2226 days | 1% |
| Carly | 10/10 | 2226 days | 1% |
| Roman Parak | 10/10 | 2226 days | 1% |
| Emil Halvorsrud | 10/10 | 2226 days | 1% |
| Evan Reesor | 10/10 | 2226 days | 1% |
| Yacob Kial | 10/10 | 2226 days | 1% |
| Jennifer Morris | 10/10 | 2226 days | 1% |
| Budd Nicholson | 10/10 | 2226 days | 1% |
| Carlo | 10/10 | 2226 days | 1% |
| Francis Beaudet | 10/10 | 2257 days | 1% |
| Camila & Cory | 10/10 | 2257 days | 1% |
| Dan | 10/10 | 2257 days | 1% |
| Izaac | 10/10 | 2257 days | 1% |
| Maarten Mullens | 10/10 | 2257 days | 1% |
| Sander Palmqvist | 10/10 | 2257 days | 1% |
| Joe | 10/10 | 2318 days | 1% |
| Jemima and Sam | 10/10 | 2349 days | 1% |
| Léa & Manu | 10/10 | 2349 days | 1% |
| ellie booker | 10/10 | 2349 days | 1% |
| Elise Billings | 9/10 | 2379 days | 1% |
| Orielle Rowlands | 10/10 | 2410 days | 1% |
| Steven McBain | 10/10 | 2440 days | 1% |
| Francisca Muller | 10/10 | 2440 days | 1% |
| Aaron and Jesse from Canada | 10/10 | 2440 days | 1% |
| Thibaut LE LOC'H | 10/10 | 2440 days | 1% |
| Dan | 10/10 | 2440 days | 1% |
| Kelly Ventress | 10/10 | 2440 days | 1% |
| Matt Thomas | 10/10 | 2440 days | 1% |
| Dessi Zaharieva | 10/10 | 2440 days | 1% |
| Brianna | 10/10 | 2440 days | 1% |
| Jessica Burke | 10/10 | 2440 days | 1% |
| Alexander Kelly | 10/10 | 2440 days | 1% |
| Jeff Mann | 9/10 | 2471 days | 1% |
| Jenna Collins | 10/10 | 2471 days | 1% |
| Luke | 10/10 | 2471 days | 1% |
| Sean | 10/10 | 2471 days | 1% |
| Adrienne | 10/10 | 2471 days | 1% |
| Judy Thomas | 10/10 | 2471 days | 1% |
| Alecia and Jasper | 10/10 | 2471 days | 1% |
| Anita & Rudy | 10/10 | 2471 days | 1% |
| Janelle and Dominic | 10/10 | 2499 days | 1% |
| Theresa | 10/10 | 2499 days | 1% |
| Harrison | 10/10 | 2499 days | 1% |
| Deb P. | 10/10 | 2499 days | 1% |
| Mary morgan | 10/10 | 2499 days | 1% |
| Lilla Goeser | 10/10 | 2499 days | 1% |
| Katerina | 10/10 | 2499 days | 1% |
| emma hayden | 10/10 | 2499 days | 1% |
| Brent | 10/10 | 2530 days | 0% |
| Richard Yates | 10/10 | 2530 days | 0% |
| Anna+Tom | 10/10 | 2530 days | 0% |
| Sarah | 10/10 | 2530 days | 0% |
| Caitriona & Gareth | 10/10 | 2530 days | 0% |
| Emma Collings | 10/10 | 2530 days | 0% |
| Robin Mathieson | 10/10 | 2561 days | 0% |
| Bob C | 10/10 | 2561 days | 0% |
| Dee Greig-Dunn | 10/10 | 2561 days | 0% |
| Daniel & Krissy | 10/10 | 2561 days | 0% |
| Reinhold Rittinger | 10/10 | 2561 days | 0% |
| Peter Dovey | 10/10 | 2561 days | 0% |
| Judith Marsman | 9/10 | 2561 days | 0% |
| Jaimy Louwaars | 10/10 | 2561 days | 0% |
| Helen Knight | 10/10 | 2561 days | 0% |
| Megan Miller | 10/10 | 2561 days | 0% |
| Wendy | 10/10 | 2591 days | 0% |
| Marguerite | 10/10 | 2591 days | 0% |
| Emanuela Ciupe | 10/10 | 2591 days | 0% |
| Eric | 10/10 | 2591 days | 0% |
| Thomas Gerz | 10/10 | 2591 days | 0% |
| Bernhard | 10/10 | 2591 days | 0% |
| Dan Larkin | 10/10 | 2683 days | 0% |
| Sarah | 10/10 | 2714 days | 0% |
| Zach Groves | 10/10 | 2714 days | 0% |
| Brett | 10/10 | 2744 days | 0% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Epic Campers experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-6.83% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 42 days. The Epic Campers experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Epic Campers experience has been adjusted for 188 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 185 | -3.77% |
| 186 | -3.79% |
| 187 | -3.81% |
| 188 | -3.83% |
| 189 | -3.85% |
| 190 | -3.87% |
| 191 | -3.89% |
| … | … |
Balancing Adjustment
0.72% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
84%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.