G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Mad Campers.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Mad Campers
Valid Reviews
76 Valid Reviews
The Mad Campers experience has a total of 81 reviews. There are 76 valid reviews that are included when calculating the ranking score and 5 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 76 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 57 |
|
75% |
| 9/10 | 15 |
|
20% |
| 8/10 | 4 |
|
5% |
| 7/10 | 0 |
|
0% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
96.97% Average
The raw data average (mean) for all the Mad Campers valid reviews is 96.97% and is based on 76 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Weighted Average
97.74%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Ada | 9/10 | 74 days | 100% |
| Zoe Shipley | 10/10 | 166 days | 100% |
| Leigh Buckingham | 10/10 | 471 days | 88% |
| Alex Marinets | 10/10 | 563 days | 83% |
| Cory Spencer | 10/10 | 624 days | 79% |
| Bobbie | 10/10 | 685 days | 74% |
| Ace Metivier | 10/10 | 805 days | 63% |
| Libby Simmonds | 9/10 | 1442 days | 13% |
| Diana | 10/10 | 1443 days | 13% |
| Franco Sabadini | 9/10 | 1473 days | 11% |
| louise peel | 10/10 | 1505 days | 10% |
| Brooke O'Connell | 10/10 | 1688 days | 5% |
| Ann Boekstegers | 10/10 | 1779 days | 4% |
| Kat Suddaby | 10/10 | 1808 days | 4% |
| Adam Mitchell | 10/10 | 1808 days | 4% |
| Alexander Ruhland | 10/10 | 1839 days | 4% |
| Silvere VERACRUZ | 8/10 | 1839 days | 4% |
| Lizzie Lacey-Brennan | 9/10 | 1870 days | 4% |
| Jonas Gemmel | 10/10 | 1870 days | 4% |
| Valerie LaCrosse | 10/10 | 1900 days | 4% |
| Laura Collins | 10/10 | 1962 days | 4% |
| Amandine CHATAIN | 9/10 | 1992 days | 4% |
| Justine Senée | 9/10 | 1993 days | 4% |
| Indra Prasetyo | 10/10 | 2084 days | 4% |
| SCOTT HASSLER | 9/10 | 2084 days | 4% |
| Summer Peterman | 10/10 | 2085 days | 4% |
| Lorrie Kaplan | 10/10 | 2114 days | 4% |
| Stephanie Hill | 10/10 | 2114 days | 4% |
| Will Johnson | 10/10 | 2114 days | 4% |
| Bob Bergman | 10/10 | 2145 days | 3% |
| Milena Tkotz | 10/10 | 2145 days | 3% |
| William Nash | 10/10 | 2146 days | 3% |
| Alan Whitlock | 10/10 | 2146 days | 3% |
| Sean Seguin | 10/10 | 2173 days | 3% |
| Chris Bollington | 8/10 | 2173 days | 3% |
| Sam Atkins | 10/10 | 2174 days | 3% |
| Laura Morley | 10/10 | 2204 days | 3% |
| Kristen Rodgers | 10/10 | 2204 days | 3% |
| fabien Lafond | 9/10 | 2204 days | 3% |
| Matthijs de Jong | 10/10 | 2205 days | 3% |
| Caroline Creekman | 10/10 | 2235 days | 3% |
| Julie Robinson | 10/10 | 2235 days | 3% |
| William Swann | 10/10 | 2235 days | 3% |
| Catherine Henry | 10/10 | 2235 days | 3% |
| Richard Arnot | 10/10 | 2265 days | 3% |
| Tety Kusuma Wardani Tety | 9/10 | 2266 days | 3% |
| Benjamin Becker | 10/10 | 2266 days | 3% |
| Marieke & Wieteke | 10/10 | 2297 days | 3% |
| Nurrin Akhyar Nurrinanuwar | 9/10 | 2326 days | 3% |
| James Campos | 10/10 | 2358 days | 3% |
| Fernando & Andrea | 9/10 | 2358 days | 3% |
| Andrew Korson | 10/10 | 2389 days | 3% |
| jarren Verbeek | 10/10 | 2419 days | 3% |
| Hamish Wedd | 8/10 | 2480 days | 3% |
| María Casanova | 10/10 | 2480 days | 3% |
| Janine Shaw | 10/10 | 2510 days | 3% |
| Karine | 9/10 | 2511 days | 3% |
| Maria Sol Fresard Disselkoen | 10/10 | 2511 days | 3% |
| Logan | 10/10 | 2511 days | 3% |
| Nick | 10/10 | 2511 days | 3% |
| Sandi Fukumoto | 10/10 | 2538 days | 3% |
| Theo and Rachel | 10/10 | 2538 days | 3% |
| Peter & Vicki | 10/10 | 2539 days | 3% |
| BoRoTravel | 10/10 | 2539 days | 3% |
| Stefano Muratore | 10/10 | 2539 days | 3% |
| Jane | 10/10 | 2539 days | 3% |
| Rick Karsten | 10/10 | 2569 days | 3% |
| Joel McDowell | 10/10 | 2570 days | 3% |
| Rogier van Hei | 8/10 | 2570 days | 3% |
| Hayley Diakiw | 9/10 | 2630 days | 2% |
| LIZ WATKINS | 9/10 | 2630 days | 2% |
| Olli-Pekka Heinimäki | 10/10 | 2631 days | 2% |
| Sam Pillidge | 10/10 | 2691 days | 2% |
| Jason Longhos | 10/10 | 2691 days | 2% |
| Nakita | 10/10 | 2845 days | 2% |
| Charles E Wilber | 9/10 | 5887 days | 0% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Mad Campers experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.46% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 45 days. The Mad Campers experience has 1 recent ranking. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Mad Campers experience has been adjusted for 41 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 38 | -0.77% |
| 39 | -0.79% |
| 40 | -0.81% |
| 41 | -0.84% |
| 42 | -0.86% |
| 43 | -0.88% |
| 44 | -0.90% |
| … | … |
Balancing Adjustment
0.50% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
92%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.