Ranking Score Explained
Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Mad Campers.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Mad Campers
Valid Reviews
69 Valid Reviews
The Mad Campers experience has a total of 73 reviews. There are 69 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 69 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 51 |
|
74% |
| 9/10 | 14 |
|
20% |
| 8/10 | 4 |
|
6% |
| 7/10 | 0 |
|
0% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
96.81% Average
The raw data average (mean) for all the Mad Campers valid reviews is 96.81% and is based on 69 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Weighted Average
96.30%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Libby Simmonds | 9/10 | 521 days | 100% |
| Diana | 10/10 | 521 days | 100% |
| Franco Sabadini | 9/10 | 552 days | 91% |
| louise peel | 10/10 | 583 days | 81% |
| Brooke O'Connell | 10/10 | 766 days | 38% |
| Ann Boekstegers | 10/10 | 858 days | 23% |
| Kat Suddaby | 10/10 | 887 days | 19% |
| Adam Mitchell | 10/10 | 887 days | 19% |
| Alexander Ruhland | 10/10 | 918 days | 16% |
| Silvere VERACRUZ | 8/10 | 918 days | 15% |
| Lizzie Lacey-Brennan | 9/10 | 949 days | 13% |
| Jonas Gemmel | 10/10 | 949 days | 13% |
| Valerie LaCrosse | 10/10 | 979 days | 11% |
| Laura Collins | 10/10 | 1040 days | 8% |
| Amandine CHATAIN | 9/10 | 1071 days | 7% |
| Justine Senée | 9/10 | 1071 days | 7% |
| Indra Prasetyo | 10/10 | 1163 days | 7% |
| SCOTT HASSLER | 9/10 | 1163 days | 7% |
| Summer Peterman | 10/10 | 1163 days | 7% |
| Lorrie Kaplan | 10/10 | 1193 days | 7% |
| Stephanie Hill | 10/10 | 1193 days | 7% |
| Will Johnson | 10/10 | 1193 days | 7% |
| Bob Bergman | 10/10 | 1224 days | 7% |
| Milena Tkotz | 10/10 | 1224 days | 7% |
| William Nash | 10/10 | 1224 days | 7% |
| Alan Whitlock | 10/10 | 1224 days | 7% |
| Sean Seguin | 10/10 | 1252 days | 7% |
| Chris Bollington | 8/10 | 1252 days | 6% |
| Sam Atkins | 10/10 | 1252 days | 7% |
| Laura Morley | 10/10 | 1283 days | 6% |
| Kristen Rodgers | 10/10 | 1283 days | 6% |
| fabien Lafond | 9/10 | 1283 days | 6% |
| Matthijs de Jong | 10/10 | 1283 days | 6% |
| Caroline Creekman | 10/10 | 1314 days | 6% |
| Julie Robinson | 10/10 | 1314 days | 6% |
| William Swann | 10/10 | 1314 days | 6% |
| Catherine Henry | 10/10 | 1314 days | 6% |
| Richard Arnot | 10/10 | 1344 days | 6% |
| Tety Kusuma Wardani Tety | 9/10 | 1344 days | 6% |
| Benjamin Becker | 10/10 | 1344 days | 6% |
| Marieke & Wieteke | 10/10 | 1375 days | 6% |
| Nurrin Akhyar Nurrinanuwar | 9/10 | 1405 days | 6% |
| James Campos | 10/10 | 1436 days | 6% |
| Fernando & Andrea | 9/10 | 1436 days | 6% |
| Andrew Korson | 10/10 | 1467 days | 6% |
| jarren Verbeek | 10/10 | 1497 days | 6% |
| Hamish Wedd | 8/10 | 1558 days | 5% |
| María Casanova | 10/10 | 1558 days | 6% |
| Janine Shaw | 10/10 | 1589 days | 5% |
| Karine | 9/10 | 1589 days | 5% |
| Maria Sol Fresard Disselkoen | 10/10 | 1589 days | 5% |
| Logan | 10/10 | 1589 days | 5% |
| Nick | 10/10 | 1589 days | 5% |
| Sandi Fukumoto | 10/10 | 1617 days | 5% |
| Theo and Rachel | 10/10 | 1617 days | 5% |
| Peter & Vicki | 10/10 | 1617 days | 5% |
| BoRoTravel | 10/10 | 1617 days | 5% |
| Stefano Muratore | 10/10 | 1617 days | 5% |
| Jane | 10/10 | 1617 days | 5% |
| Rick Karsten | 10/10 | 1648 days | 5% |
| Joel McDowell | 10/10 | 1648 days | 5% |
| Rogier van Hei | 8/10 | 1648 days | 5% |
| Hayley Diakiw | 9/10 | 1709 days | 5% |
| LIZ WATKINS | 9/10 | 1709 days | 5% |
| Olli-Pekka Heinimäki | 10/10 | 1709 days | 5% |
| Sam Pillidge | 10/10 | 1770 days | 5% |
| Jason Longhos | 10/10 | 1770 days | 5% |
| Nakita | 10/10 | 1923 days | 4% |
| Charles E Wilber | 9/10 | 4966 days | 0% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Mad Campers experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-5.01% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 124 days. The Mad Campers experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.83% |
| 2 | -2.33% |
| 3 | -1.50% |
| 4 | -0.67% |
| 5 | -0.17% |
| 6 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Mad Campers experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -1.98% |
| 198 | -1.99% |
| 199 | -2.00% |
| 200 | -2.01% |
| 201 | -2.02% |
| 202 | -2.03% |
| 203 | -2.04% |
| … | … |
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
91%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz.