Ranking Score Explained

Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Mad Campers.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Cymen Crick's avatar

Cymen Crick

Rankers Owner

Mad Campers

Valid Reviews

69 Valid Reviews

The Mad Campers experience has a total of 73 reviews. There are 69 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 69 valid reviews:

Rating Count Percentage
10/10 51
74%
9/10 14
20%
8/10 4
6%
7/10 0
0%
6/10 0
0%
5/10 0
0%
4/10 0
0%
3/10 0
0%
2/10 0
0%
1/10 0
0%

96.81% Average

The raw data average (mean) for all the Mad Campers valid reviews is 96.81% and is based on 69 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Weighted Average

96.30%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Relative Weight
Libby Simmonds 9/10 521 days 100%
Diana 10/10 521 days 100%
Franco Sabadini 9/10 552 days 91%
louise peel 10/10 583 days 81%
Brooke O'Connell 10/10 766 days 38%
Ann Boekstegers 10/10 858 days 23%
Kat Suddaby 10/10 887 days 19%
Adam Mitchell 10/10 887 days 19%
Alexander Ruhland 10/10 918 days 16%
Silvere VERACRUZ 8/10 918 days 15%
Lizzie Lacey-Brennan 9/10 949 days 13%
Jonas Gemmel 10/10 949 days 13%
Valerie LaCrosse 10/10 979 days 11%
Laura Collins 10/10 1040 days 8%
Amandine CHATAIN 9/10 1071 days 7%
Justine Senée 9/10 1071 days 7%
Indra Prasetyo 10/10 1163 days 7%
SCOTT HASSLER 9/10 1163 days 7%
Summer Peterman 10/10 1163 days 7%
Lorrie Kaplan 10/10 1193 days 7%
Stephanie Hill 10/10 1193 days 7%
Will Johnson 10/10 1193 days 7%
Bob Bergman 10/10 1224 days 7%
Milena Tkotz 10/10 1224 days 7%
William Nash 10/10 1224 days 7%
Alan Whitlock 10/10 1224 days 7%
Sean Seguin 10/10 1252 days 7%
Chris Bollington 8/10 1252 days 6%
Sam Atkins 10/10 1252 days 7%
Laura Morley 10/10 1283 days 6%
Kristen Rodgers 10/10 1283 days 6%
fabien Lafond 9/10 1283 days 6%
Matthijs de Jong 10/10 1283 days 6%
Caroline Creekman 10/10 1314 days 6%
Julie Robinson 10/10 1314 days 6%
William Swann 10/10 1314 days 6%
Catherine Henry 10/10 1314 days 6%
Richard Arnot 10/10 1344 days 6%
Tety Kusuma Wardani Tety 9/10 1344 days 6%
Benjamin Becker 10/10 1344 days 6%
Marieke & Wieteke 10/10 1375 days 6%
Nurrin Akhyar Nurrinanuwar 9/10 1405 days 6%
James Campos 10/10 1436 days 6%
Fernando & Andrea 9/10 1436 days 6%
Andrew Korson 10/10 1467 days 6%
jarren Verbeek 10/10 1497 days 6%
Hamish Wedd 8/10 1558 days 5%
María Casanova 10/10 1558 days 6%
Janine Shaw 10/10 1589 days 5%
Karine 9/10 1589 days 5%
Maria Sol Fresard Disselkoen 10/10 1589 days 5%
Logan 10/10 1589 days 5%
Nick 10/10 1589 days 5%
Sandi Fukumoto 10/10 1617 days 5%
Theo and Rachel 10/10 1617 days 5%
Peter & Vicki 10/10 1617 days 5%
BoRoTravel 10/10 1617 days 5%
Stefano Muratore 10/10 1617 days 5%
Jane 10/10 1617 days 5%
Rick Karsten 10/10 1648 days 5%
Joel McDowell 10/10 1648 days 5%
Rogier van Hei 8/10 1648 days 5%
Hayley Diakiw 9/10 1709 days 5%
LIZ WATKINS 9/10 1709 days 5%
Olli-Pekka Heinimäki 10/10 1709 days 5%
Sam Pillidge 10/10 1770 days 5%
Jason Longhos 10/10 1770 days 5%
Nakita 10/10 1923 days 4%
Charles E Wilber 9/10 4966 days 0%

Adjustments

Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.

Sample Size Adjustment

No Adjustment

A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Mad Campers experience has plenty of reviews and does not meet the criteria for any adjustment.

Recent Reviews Adjustment

-5.01% Adjustment

Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.

What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.

There may be an adjustment if this experience hasn't received enough reviews within the last 124 days. The Mad Campers experience has 0 recent rankings. Adjustments are according to the following table:

Recent Reviews Adjustment
0 -3.00%
1 -2.83%
2 -2.33%
3 -1.50%
4 -0.67%
5 -0.17%
6 -0.00%

In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.

The Mad Campers experience has been adjusted for 200 days. Adjustments are according to the following table.

Days Adjustment
197 -1.98%
198 -1.99%
199 -2.00%
200 -2.01%
201 -2.02%
202 -2.03%
203 -2.04%

Onboarding Rating

This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.

All metrics come from actual customer interactions.

Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.

Final Ranking Score

91%

The final ranking score once any adjustments, ratings, and rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz.