Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Tongariro River Rafting.
If you have any questions or comments about our ranking score calculation please get in touch at email@example.com. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
160 Valid Reviews
The Tongariro River Rafting experience has a total of 161 reviews. There are 160 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 160 valid reviews:
The raw data average (mean) for all the Tongariro River Rafting valid reviews is 97.94% and is based on 160 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
14 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
Within the 160 valid reviews, the experience has 14 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 14 face-to-face reviews:
The raw data average (mean) for all the Tongariro River Rafting face-to-face reviews is 92.14% and is based on 14 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
|Gary Koh||10/10||188 days||94.4||100%|
|Alison B.||10/10||218 days||92.47||98%|
|John Olsen||10/10||249 days||90.18||96%|
|Gary Walker||10/10||432 days||70.43||75%|
|Rowella Bacwaden||10/10||463 days||66.03||70%|
|Eileen H||10/10||522 days||56.82||60%|
|Jared London||10/10||614 days||41.66||44%|
|Helen Turner||10/10||644 days||37.23||39%|
|ACE Richardson||10/10||767 days||22.05||23%|
|Thea :-)||10/10||828 days||16.3||17%|
|William Webb||10/10||856 days||14.05||15%|
|Katelyn Mills||10/10||856 days||14.05||15%|
|Mrs Smith||10/10||856 days||14.05||15%|
|Wayne Smith||10/10||856 days||14.05||15%|
|Songyang Liu||10/10||887 days||11.86||13%|
|Mark Haydon||10/10||1221 days||4.75||5%|
|Kathryn Sherlock||10/10||1436 days||4.33||5%|
|Cherie Kemp||10/10||1436 days||4.33||5%|
|Renee Kemp||10/10||1436 days||4.33||5%|
|Patrick McIvor||10/10||1558 days||4.09||4%|
|Uschi Pongratz||10/10||1592 days||4.03||4%|
|Jessica Ruhland||10/10||1592 days||4.03||4%|
|Philip Piel||8/10||1597 days||3.82||4%|
|Funny Schutt||10/10||1649 days||3.92||4%|
|Craig McCarthy||10/10||1679 days||3.86||4%|
|Tim K||10/10||1679 days||3.86||4%|
|Jack Shearer||10/10||1802 days||3.62||4%|
|Monika M||10/10||1832 days||3.56||4%|
|Ian Wilmot||10/10||1893 days||3.44||4%|
|Rodger Lamb||10/10||1924 days||3.38||4%|
|Leah Kyllo||10/10||1983 days||3.26||3%|
|Juliet Battersby||10/10||1983 days||3.26||3%|
|Chris C||10/10||2044 days||3.14||3%|
|Mike Hollows||10/10||2228 days||2.78||3%|
|Monique Hollows||10/10||2289 days||2.66||3%|
|Thomas Subritzky||10/10||2289 days||2.66||3%|
|andy godfrey||9/10||2348 days||2.55||3%|
|Chris Nisbet||8/10||2348 days||2.42||3%|
|Michelle Sanders||9/10||2379 days||2.49||3%|
|phil costello||8/10||2409 days||2.31||2%|
|Robyn Orchard||10/10||2440 days||2.37||3%|
|Gisele Phillips||9/10||2440 days||2.37||3%|
|E Wall||10/10||2440 days||2.37||3%|
|Grahame Keast||10/10||2501 days||2.25||2%|
|Linda Bates||10/10||2501 days||2.25||2%|
|Morgan Buckingham||10/10||2501 days||2.25||2%|
|Julian Roots||10/10||2654 days||1.95||2%|
|Lynette Nicolson||10/10||2713 days||1.83||2%|
|RENs Rens||10/10||2713 days||1.83||2%|
|Mats Harstedt||9/10||3028 days||1.22||1%|
|Ravi Chand||10/10||3809 days||0.0||0%|
|anthony mcclaren||9/10||3809 days||0.0||0%|
|Stefanie Micheler||10/10||3851 days||0.0||0%|
|Jake Volle||10/10||3870 days||0.0||0%|
|Jess Woods||10/10||3931 days||0.0||0%|
|Dave Roebuck||10/10||3993 days||0.0||0%|
|Tanja Kirschmann||10/10||4098 days||0.0||0%|
|karlijn schaap||10/10||4205 days||0.0||0%|
|Jan Burch||9/10||4347 days||0.0||0%|
|zane mirfin||10/10||4404 days||0.0||0%|
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Tongariro River Rafting experience has plenty of reviews and does not meet the criteria for any adjustment.
There may be an adjustment if this experience hasn't received any reviews within the last 110 days. However the Tongariro River Rafting experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Tongariro River Rafting experience has been adjusted for 181 days. Adjustments are according to the following table.
The final ranking score once adjustments and rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.
If you have any questions or comments about our ranking score calculation please get in touch at firstname.lastname@example.org.