Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Tongariro River Rafting.
If you have any questions or comments about our ranking score calculation please get in touch at email@example.com. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
137 Valid Reviews
The Tongariro River Rafting experience has a total of 137 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 137 valid reviews:
The raw data average (mean) for all the Tongariro River Rafting valid reviews is 97.59% and is based on 137 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
14 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
Within the 137 valid reviews, the experience has 14 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 14 face-to-face reviews:
The raw data average (mean) for all the Tongariro River Rafting face-to-face reviews is 92.14% and is based on 14 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
|Songyang Liu||10/10||47 days||100%|
|Mark Haydon||10/10||381 days||77%|
|Kathryn Sherlock||10/10||596 days||44%|
|Cherie Kemp||10/10||596 days||44%|
|Renee Kemp||10/10||596 days||44%|
|Patrick McIvor||10/10||718 days||27%|
|Uschi Pongratz||10/10||753 days||27%|
|Jessica Ruhland||10/10||753 days||27%|
|Philip Piel||8/10||758 days||27%|
|Funny Schutt||10/10||809 days||17%|
|Craig McCarthy||10/10||840 days||14%|
|Tim K||10/10||840 days||14%|
|Jack Shearer||10/10||962 days||6%|
|Monika M||10/10||993 days||5%|
|Ian Wilmot||10/10||1053 days||4%|
|Rodger Lamb||10/10||1084 days||4%|
|Leah Kyllo||10/10||1143 days||4%|
|Juliet Battersby||10/10||1143 days||4%|
|Chris C||10/10||1204 days||3%|
|Mike Hollows||10/10||1388 days||3%|
|Monique Hollows||10/10||1449 days||3%|
|Thomas Subritzky||10/10||1450 days||3%|
|Helen Steele||10/10||1478 days||3%|
|andy godfrey||9/10||1509 days||3%|
|Chris Nisbet||8/10||1509 days||3%|
|Michelle Sanders||9/10||1540 days||3%|
|phil costello||8/10||1570 days||3%|
|Robyn Orchard||10/10||1601 days||3%|
|Gisele Phillips||9/10||1601 days||3%|
|E Wall||10/10||1601 days||3%|
|Grahame Keast||10/10||1662 days||3%|
|Linda Bates||10/10||1662 days||3%|
|Morgan Buckingham||10/10||1662 days||3%|
|Julian Roots||10/10||1815 days||3%|
|Lynette Nicolson||10/10||1874 days||2%|
|RENs Rens||10/10||1874 days||2%|
|Mats Harstedt||9/10||2189 days||3%|
|Ravi Chand||10/10||2970 days||1%|
|anthony mcclaren||9/10||2970 days||1%|
|Stefanie Micheler||10/10||3012 days||1%|
|Jake Volle||10/10||3031 days||1%|
|Jess Woods||10/10||3092 days||1%|
|Dave Roebuck||10/10||3154 days||1%|
|Tanja Kirschmann||10/10||3259 days||1%|
|karlijn schaap||10/10||3365 days||0%|
|Jan Burch||9/10||3508 days||0%|
|zane mirfin||10/10||3564 days||0%|
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Tongariro River Rafting experience has plenty of reviews and does not meet the criteria for any adjustment.
There may be an adjustment if an experience hasn't received any reviews within the last 60 days. However the Tongariro River Rafting experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 364 days.
The Tongariro River Rafting experience has been adjusted for 11 days. Adjustments are according to the following table.
The final ranking score once adjustments and rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.
If you have any questions or comments about our ranking score calculation please get in touch at firstname.lastname@example.org.