Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Budgy Campers.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Budgy Campers
Valid Reviews
64 Valid Reviews
The Budgy Campers experience has a total of 66 reviews. There are 64 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Within these 64 valid reviews, the experience has 1 face-to-face review collected during interviews by our team.
Below is the distribution of ratings for the 64 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 41 |
|
64% |
| 9/10 | 6 |
|
9% |
| 8/10 | 4 |
|
6% |
| 7/10 | 3 |
|
5% |
| 6/10 | 0 |
|
0% |
| 5/10 | 1 |
|
2% |
| 4/10 | 2 |
|
3% |
| 3/10 | 2 |
|
3% |
| 2/10 | 1 |
|
2% |
| 1/10 | 4 |
|
6% |
84.69% Average
The raw data average (mean) for all the Budgy Campers valid reviews is 84.69% and is based on 64 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Weighted Average
85.57%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Anon | 1/10 | 2282 days | 47% |
| Xiass | 1/10 | 2342 days | 45% |
| June Pascal | 10/10 | 2738 days | 100% |
| Geoff Scott | 10/10 | 2738 days | 100% |
| Fabian Kerchere | 10/10 | 2738 days | 100% |
| Sasha Mieler | 9/10 | 2860 days | 91% |
| Martha Godon | 4/10 | 2952 days | 52% |
| Xin Zhough | 10/10 | 2952 days | 86% |
| David Mooney | 3/10 | 3013 days | 40% |
| Jasmin | 3/10 | 3013 days | 40% |
| Cynthia Cilyo | 2/10 | 3041 days | 31% |
| Annika Schmitt | 7/10 | 3041 days | 73% |
| Jo Hoggi | 10/10 | 3072 days | 78% |
| Raphael HANNOIR | 7/10 | 3072 days | 72% |
| Nikki Walker | 8/10 | 3103 days | 74% |
| Eva Hantke | 10/10 | 3133 days | 74% |
| Guilherme Quintela | 9/10 | 3164 days | 71% |
| Glenn Jakbsen | 8/10 | 3164 days | 70% |
| Bethany Johnson | 8/10 | 3286 days | 62% |
| Laura Weix | 8/10 | 3391 days | 55% |
| Rebecca Tavernor | 7/10 | 3394 days | 25% |
| Florian Friesecke | 1/10 | 3406 days | 16% |
| James Salamanca | 10/10 | 3437 days | 53% |
| Nadine | 10/10 | 3468 days | 51% |
| Per | 10/10 | 3498 days | 49% |
| Nicolas Brophy | 10/10 | 3498 days | 49% |
| Vally May | 10/10 | 3529 days | 47% |
| Bennie | 10/10 | 3529 days | 47% |
| Lena | 10/10 | 3529 days | 47% |
| Robbie Rocks | 10/10 | 3590 days | 43% |
| Donatella | 10/10 | 3590 days | 43% |
| Jojo Tab | 10/10 | 3590 days | 43% |
| Julia inNZ | 10/10 | 3621 days | 41% |
| André Timm | 9/10 | 3621 days | 40% |
| Niccolo' Lorenzi | 10/10 | 3621 days | 41% |
| Dan D | 10/10 | 3651 days | 39% |
| Michael Kammer | 10/10 | 3651 days | 39% |
| Lucky Ahmad | 10/10 | 3682 days | 37% |
| W F | 4/10 | 3682 days | 20% |
| Kristy McRae | 10/10 | 3743 days | 33% |
| Andy Paul | 1/10 | 3743 days | 7% |
| Dirk Mahler | 10/10 | 3743 days | 33% |
| Marie Bruns-Strenge | 10/10 | 3772 days | 31% |
| Justine ROUSSARIE | 10/10 | 3772 days | 31% |
| Sandra P | 10/10 | 3803 days | 29% |
| Matthew Toms | 9/10 | 3803 days | 28% |
| Nina Grimaldi | 9/10 | 3803 days | 28% |
| Sandra Steinleitner | 10/10 | 3803 days | 29% |
| Xue Rong Kok | 5/10 | 3834 days | 18% |
| Susan Hanley | 10/10 | 3834 days | 26% |
| David Mcgloin | 10/10 | 3864 days | 24% |
| Renate | 10/10 | 3864 days | 24% |
| Sadeque Ahmed | 10/10 | 3895 days | 22% |
| Linda Miarka | 9/10 | 3956 days | 18% |
| Georg S | 10/10 | 4048 days | 12% |
| Sabrina Gärtner | 10/10 | 4109 days | 8% |
| Katharina Pagel | 10/10 | 4109 days | 8% |
| Anna Ge | 10/10 | 4109 days | 8% |
| Kim Cheung | 10/10 | 4137 days | 6% |
| Bettina Kaatz | 10/10 | 4137 days | 6% |
| Manolis Pavlakis | 10/10 | 4168 days | 4% |
| Silvia Noggler | 10/10 | 4168 days | 4% |
| KARL ANDERGASSEN | 10/10 | 4229 days | 0% |
| Theo Conrads | 10/10 | 4382 days | 24% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Budgy Campers experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-5.47% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 105 days. The Budgy Campers experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Budgy Campers experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -2.43% |
| 198 | -2.45% |
| 199 | -2.46% |
| 200 | -2.47% |
| 201 | -2.48% |
| 202 | -2.50% |
| 203 | -2.51% |
| … | … |
Balancing Adjustment
2.97% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
77%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.