Heron Campers

Heron Campers



45 Rankers Reviews

2 Face-to-Face

22 Motorhomes



Showing 8 reviews of 45.

Chris Helliwell's avatar

Chris Helliwell


Ranking: 9/10

Hired the 2+1 for a short trip 2 adults and a two year old. Communication before the trip was really good and all the questions we had were answered. The van was well equipped and good value for the hire price. Everything worked well in the van and it was powerful enough to keep up with traffic pretty well. A few niggles; the side door was hard to open as the handle is between the bench and door, and it needed a good slam to get closed. The third bed is OK for a child, but ours didn't like the safety net and could get between the bed and back door. The service from the team at Heron was good, there were emails to warn us of severe weather events and where the best dump stations were for our return. Would book with them again.

Reviewed about 1 month ago

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Ulli K's avatar

Ulli K

Ranking: 1/10

We rented the 2 + 1 in March. On the day we got the 2 + 1 handed over, we were picked up by the team from our hotel. On site we were told that the 2 + 1 would have to be repaid. That would take hours. It was a bit of a joke to say this on the spot and not when we were in the hotel. We got a replacement car for the time of the repair. They would call each other after 3 hours. After 3 hours, the message came that the repair would take another hour or more. After another 1.5 hours came a call that the 2 + 1 is now ready and we could come to the office. Arrived at the office we were told that the 2 + 1 would still need a while. After waiting another hour, the 2 + 1 finally came out of the workshop. Of course our planning for the day was broken. The communication was extremely bad. The 2 + 1 had already been returned to Heron Campers (tat office) for several days, leaving enough time for a repair. We had to wait about 6 hours. What a waste of time! The woman with whom we went through the contracts promised us that, of course, that day would be reimbursed. This refund has not been received to date. We sent quite a few e-mails and we were always promised that the credit would be transferred soon. But even after more than 3 months, no refund has been received. That's an absolute impudence. I would never rent a car here again! I can only advise against this unprofessional store!

Reviewed 7 months ago and experienced in March 2019

Heron Campers responds:

Hi Ulli,

Thank you for our online feedback. The Euro Campers team has discussed this with you directly.

All the best
Sally - Euro Campers

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Richard D'Silva's avatar

Richard D'Silva

United Kingdom

Ranking: 9/10

Friendly and professional. Good camper van, compact but good for a couple (it was a 2+1, the extra space was useful for storage, I'm not sure I would want to put a child up there...!) Liked to solar panels and the USB charging sockets.

Reviewed 10 months ago

Heron Campers responds:

Hi Richard,

Thank you for taking the time to write a review. Fantastic to meet you and your wife and it Karolina enjoyed the correspondence with you to match you with the perfect camper. The 2 + 1 offers all the necessities you need for a camping holiday - a home away from home.

All the best
Sally - Euro Campers Team

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Til Roquette's avatar

Til Roquette


Ranking: 8/10

We rented with Heron, which is the brand of Euro which rents the "older" camper vehicles formerly rented by Euro Campers. Considering, that we were renting a (I believe) 2015 campervan we were satisfied. There were a number of shortcomings. At return, Heron offered compensation, but we declined, said these were not as important to impair our journey. The only thing I have to criticise: since the provided NZ mobile phone did not work we tried to communicate with the staff via email. However, we did not receive a reaction to our mails. Later, Heron asked us to buy a new mobile phone contract (unfortunately, the phone was locked to Vodafone, which I did not know, when I bought 2degrees) and reimbursed us the costs.

Reviewed about 1 year ago

Heron Campers responds:

Hi Til,

Thanks for your review and great to speak to you about your holiday and the camper on your return. We have reviewed our 'One Price Package' and do not include the cell phone, as many customers used their own device.

Lovely to meet you, and see you back in New Zealand again.
Sally - Euro Campers

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Shian Miller's avatar

Shian Miller


Ranking: 9/10

Friendly and helpful service, all-inclusive price (including insurance), smooth pickup and dropoff. The Heron 4 is well-designed and the layout was good - the back storage area was very handy. Only issues were the fridge (not working great unless the motorhome was plugged in but I think this is probably true for many motorhomes) and the BBQ was useless.

Reviewed over 1 year ago

Heron Campers responds:

Hi Shian,

Cheers for your feedback. The 'One Price Package' works very well - taking the stress out of having to think about the extras that you may need to hire for your journey - including champing chairs, bedding, kitchen utensils etc - a home away from home. Sorry, you had a bad experience with using the BBQ - sometimes if you light them up in the windy NZ weather, the flame doesn't burn as well.

Again, we loved meeting you and look forward to seeing you again back here,
Kind regards

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Thomas and Lou's avatar

Thomas and Lou

Ranking: 10/10

We rented the Heron 2 berth for 20 days for our honeymoon and we really couldn't have imagined better. The camper was spacious, cozy, new with everything you could need and an absolute delight to drive on the road. The staff was caring and always ready to help.
Wouldn't dream of renting anywhere else when we return. Thank you for helping in making our honeymoon such a special holiday.
Thomas and Lou

Reviewed over 1 year ago

Heron Campers responds:

Hi Thomas,

We were really pleased to provide you with the perfect vehicle for your honeymoon. For first time motorhome travellers - the Heron 2 berth couldn't have been a better choice. Due to the size of the vehicle, it is very easy to handle on the road and all weather conditions (unlike some of the larger motorhomes) and of course the compact living arrangement adds to an experience.

We wish you all the best with your new adventures together,
Heron Campers

Shelby Hantz's avatar

Shelby Hantz

New Zealand

Ranking: 10/10

A huge thank you to Lena from Heron Campers who helped us find the perfect camper for our anniversary weekend away in Lake Tekapo. Lena also went the extra mile and helped us with itinerary planning. The camper was clean and well maintained. We will definitely travel with Heron Campers in the future and recommend them to family and friends.

Reviewed over 1 year ago

Heron Campers responds:

Hi Shelby,

Lena says Hello! - And was very pleased to be able to help you out. Itinerary planning is part of our service, and we were happy to put together an itinerary that suited your needs.

Please call us again if you are coming back to New Zealand for another motorhome holiday,
All the best
Heron Campers

Allienia  Pietzner's avatar

Allienia Pietzner


Ranking: 10/10

We rented the Heron 2 berth for 21 days. Staff were friendly, camper home was well maintained and clean. Weather was cold but next time we come in summer. Would use Heron again.

Reviewed over 1 year ago and experienced in June 2018

Heron Campers responds:

Dear Allienia,

Fantastic to meet you, and pleased that the Heron 2 berth was a suitable home for you for 21 days. The weather is a bit colder in June - generally snow capped mountain tops! - But the heating system in the Heron 2 berth warms you up nicely once you are back in the camper.

All the best Allienia,

Heron Campers