Ranking Score Explained

G'day there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Rapids Jet.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Cymen Crick's avatar

Cymen Crick

Rankers Owner

Rapids Jet

Valid Reviews

32 Valid Reviews

The Rapids Jet experience has a total of 33 reviews. There are 32 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 32 valid reviews:

Rating Count Percentage
10/10 9
28%
9/10 10
31%
8/10 8
25%
7/10 4
13%
6/10 0
0%
5/10 1
3%
4/10 0
0%
3/10 0
0%
2/10 0
0%
1/10 0
0%

86.56% Average

The raw data average (mean) for all the Rapids Jet valid reviews is 86.56% and is based on 32 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

22 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 32 valid reviews, the experience has 22 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 22 face-to-face reviews:

Rating Count Percentage
10/10 4
18%
9/10 5
23%
8/10 8
36%
7/10 4
18%
6/10 0
0%
5/10 1
5%
4/10 0
0%
3/10 0
0%
2/10 0
0%
1/10 0
0%

82.73% Average

The raw data average (mean) for all the Rapids Jet face-to-face reviews is 82.73% and is based on 22 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

85.46%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Relative Weight
orit almog 9/10 1617 days 100%
Linnea Sahlberg 8/10 1723 days 89%
Signe Broedbaek 5/10 2329 days 49%
Therese and Matthias 8/10 2365 days 57%
Laura Pugh 9/10 3019 days 26%
Marie Lillieskold 8/10 3109 days 20%
Gary Brooks 8/10 3505 days 0%
R Laurysen 7/10 3806 days 17%
cindyd 9/10 3871 days 20%
Robert Hunter 10/10 3993 days 20%
Claudia Naier 10/10 4124 days 20%
Mr Stanley and Miss Christy 8/10 4136 days 18%
Chris White 7/10 4153 days 17%
Simon Vallis 9/10 4165 days 20%
Karen Phillips 10/10 4171 days 20%
KarenKennedy 10/10 4205 days 20%
Rob 9/10 4428 days 20%
fdrspins 10/10 4450 days 20%
Chance McGuire 10/10 4539 days 20%
Angela Stringer 10/10 4570 days 20%
Patricia Fleetwood 9/10 4692 days 20%
GemmaC 8/10 4837 days 18%
Russ C 9/10 4845 days 20%
Michael 10/10 4909 days 20%
Eline 7/10 5222 days 17%
Tony and Olivia Flynn Murphy 7/10 5250 days 17%
Millie 9/10 5555 days 20%
Bob 10/10 5555 days 20%
SueLinsk 9/10 5575 days 20%
Uri 8/10 5575 days 18%
Lucy 8/10 5608 days 18%
Nissa 9/10 5610 days 20%

Adjustments

Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.

Sample Size Adjustment

No Adjustment

A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Rapids Jet experience has plenty of reviews and does not meet the criteria for any adjustment.

Recent Reviews Adjustment

-2.01% Adjustment

There may be an adjustment if this experience hasn't received any reviews within the last 124 days. However the Rapids Jet experience does not meet the criteria for any adjustment.

In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.

The Rapids Jet experience has been adjusted for 200 days. Adjustments are according to the following table.

Days Adjustment
197 -1.98%
198 -1.99%
199 -2.00%
200 -2.01%
201 -2.02%
202 -2.03%
203 -2.04%

Final Ranking Score

83%

The final ranking score once any adjustments, ratings, and rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz.