G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Te Puia Daytime Experience.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
344 Valid Reviews
The Te Puia Daytime Experience experience has a total of 347 reviews. There are 344 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 344 valid reviews:
Rating | Count | Percentage | |
---|---|---|---|
10/10 | 40 |
|
12% |
9/10 | 46 |
|
13% |
8/10 | 95 |
|
28% |
7/10 | 65 |
|
19% |
6/10 | 46 |
|
13% |
5/10 | 25 |
|
7% |
4/10 | 10 |
|
3% |
3/10 | 11 |
|
3% |
2/10 | 3 |
|
1% |
1/10 | 3 |
|
1% |
73.02% Average
The raw data average (mean) for all the Te Puia Daytime Experience valid reviews is 73.02% and is based on 344 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
319 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 344 valid reviews, the experience has 319 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 319 face-to-face reviews:
Rating | Count | Percentage | |
---|---|---|---|
10/10 | 33 |
|
10% |
9/10 | 42 |
|
13% |
8/10 | 94 |
|
29% |
7/10 | 60 |
|
19% |
6/10 | 42 |
|
13% |
5/10 | 23 |
|
7% |
4/10 | 10 |
|
3% |
3/10 | 9 |
|
3% |
2/10 | 3 |
|
1% |
1/10 | 3 |
|
1% |
72.82% Average
The raw data average (mean) for all the Te Puia Daytime Experience face-to-face reviews is 72.82% and is based on 319 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
75.85%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
Reviewer | Rating | Age | Relative Weight |
---|---|---|---|
Stefano Clerici | 10/10 | 2460 days | 100% |
Eva Cordemeyer | 8/10 | 2699 days | 86% |
Pete Martin | 10/10 | 2956 days | 74% |
Sam Wolfe | 9/10 | 2966 days | 73% |
Benedikt Lorenz | 8/10 | 2987 days | 71% |
Sheila Webb | 10/10 | 2987 days | 72% |
Thomas Klinting | 8/10 | 2991 days | 71% |
Felix Koehler | 7/10 | 2995 days | 67% |
Simon Barber | 5/10 | 2995 days | 55% |
Antoine | 7/10 | 3019 days | 66% |
Tom Rogers | 10/10 | 3039 days | 70% |
Tim | 7/10 | 3043 days | 65% |
Jendrik | 6/10 | 3043 days | 60% |
Josh Bird | 6/10 | 3045 days | 60% |
Alonso | 7/10 | 3045 days | 65% |
Andres Gonzalez | 9/10 | 3063 days | 68% |
Steven Chong | 9/10 | 3066 days | 68% |
Johannes Wassner | 10/10 | 3287 days | 57% |
Volker Stroenisch | 5/10 | 3298 days | 43% |
Mette Elholm | 8/10 | 3298 days | 55% |
Sam Fenton-Elston | 5/10 | 3299 days | 43% |
Math Meyer | 5/10 | 3300 days | 43% |
Marie Bocquier | 9/10 | 3300 days | 56% |
S Black | 7/10 | 3306 days | 52% |
Stephan Kirchenbaur | 7/10 | 3307 days | 52% |
Clara Guinard | 6/10 | 3309 days | 48% |
Lilith Hirt | 4/10 | 3311 days | 36% |
Calum Penn | 10/10 | 3312 days | 56% |
Nancy Logan | 7/10 | 3316 days | 51% |
Talissa Missiato | 10/10 | 3318 days | 55% |
Annalies Beard | 7/10 | 3322 days | 51% |
Dawn Howard | 7/10 | 3329 days | 51% |
Melanie Kronbichler | 10/10 | 3342 days | 54% |
Veronique Kaplan | 2/10 | 3345 days | 24% |
Stula Vladimir | 10/10 | 3347 days | 54% |
Florian Mueller | 9/10 | 3357 days | 53% |
Pekka and Jonna | 5/10 | 3362 days | 40% |
Eline Meijer | 8/10 | 3384 days | 51% |
Henri | 6/10 | 3384 days | 45% |
Elodie | 6/10 | 3391 days | 44% |
Mette and Jesper | 6/10 | 3393 days | 44% |
Elsa Caniato | 6/10 | 3403 days | 44% |
Ahmed Mohsen Aly | 10/10 | 3432 days | 49% |
Christian Maruhn | 10/10 | 3464 days | 48% |
Alex | 5/10 | 3696 days | 27% |
R J Pearson | 7/10 | 3713 days | 32% |
Marion and Ralf | 9/10 | 3768 days | 31% |
Richard | 9/10 | 3921 days | 23% |
Julia Schabenberger | 3/10 | 4011 days | 10% |
Lola | 4/10 | 4011 days | 12% |
Laura | 3/10 | 4011 days | 10% |
Janek Belcher | 4/10 | 4020 days | 12% |
Laura | 10/10 | 4026 days | 18% |
Andreas Schindler | 8/10 | 4026 days | 18% |
Herman Schulz | 7/10 | 4045 days | 16% |
Tobias Thull | 6/10 | 4046 days | 15% |
van Linda Werner | 8/10 | 4049 days | 17% |
Aurelien Noailly | 5/10 | 4051 days | 13% |
Sarah | 4/10 | 4051 days | 11% |
Steven Lotrian | 9/10 | 4057 days | 16% |
Emeline Brocard | 9/10 | 4057 days | 16% |
Philip Donachie | 10/10 | 4059 days | 17% |
Luisa Bach | 10/10 | 4059 days | 17% |
Benedict Seite | 8/10 | 4085 days | 15% |
Valerio Penita | 8/10 | 4085 days | 15% |
Piotr Jurkowski | 8/10 | 4087 days | 15% |
Roland Beer | 7/10 | 4090 days | 14% |
Alexia Greasbaum | 9/10 | 4090 days | 15% |
Bet | 8/10 | 4101 days | 14% |
Anja | 9/10 | 4109 days | 14% |
Peter elsleysams | 9/10 | 4109 days | 14% |
Memain | 6/10 | 4374 days | 0% |
Konza | 7/10 | 4375 days | 0% |
Elodie and jo | 6/10 | 4431 days | 23% |
Andre and Marina | 9/10 | 4441 days | 26% |
Hanneke P | 6/10 | 4467 days | 23% |
Harmer de Boer | 8/10 | 4483 days | 26% |
Tony Hines | 7/10 | 4484 days | 25% |
Brigitte | 8/10 | 4486 days | 26% |
Terry Coles | 7/10 | 4498 days | 25% |
Claudia Mueller | 10/10 | 4503 days | 26% |
Presot | 9/10 | 4503 days | 26% |
Faassen | 6/10 | 4506 days | 23% |
Eric and Jen Popma | 8/10 | 4508 days | 26% |
Moss | 10/10 | 4758 days | 26% |
Heiner Reinecke | 8/10 | 4765 days | 26% |
Frank Claassen | 8/10 | 4769 days | 26% |
A Ormsby | 10/10 | 4770 days | 26% |
Fritschi | 8/10 | 4775 days | 26% |
Melanie Friessen | 1/10 | 4775 days | 11% |
Daniel & Manuela | 2/10 | 4779 days | 12% |
Melinda Moir | 1/10 | 4779 days | 11% |
Mats Harstedt | 8/10 | 4782 days | 26% |
Geoffrey Kuppens | 6/10 | 4782 days | 23% |
Lotte Zwail | 6/10 | 4782 days | 23% |
Carolin Haas | 8/10 | 4783 days | 26% |
Christian & Julia | 7/10 | 4783 days | 25% |
Mike & Suzann | 10/10 | 4784 days | 26% |
Frans | 8/10 | 4785 days | 26% |
Jansen | 4/10 | 4785 days | 17% |
Kolen | 7/10 | 4785 days | 25% |
Briulier | 8/10 | 4786 days | 26% |
Rick & Suus | 8/10 | 4786 days | 26% |
Jim Addicott | 10/10 | 4786 days | 26% |
Rachel | 7/10 | 4787 days | 25% |
Verne Heath | 8/10 | 4787 days | 26% |
Astrid Boon | 7/10 | 4787 days | 25% |
Christina | 3/10 | 4788 days | 14% |
Marilyn Mobley | 9/10 | 4788 days | 26% |
Susie Christensen | 7/10 | 4788 days | 25% |
Paul Weidenfeld | 8/10 | 4789 days | 26% |
Langerak | 8/10 | 4789 days | 26% |
Liz Stokes | 7/10 | 4789 days | 25% |
Ole Klothrop | 8/10 | 4796 days | 26% |
Samplonius | 8/10 | 4797 days | 26% |
Cick Pouw | 7/10 | 4801 days | 25% |
Kroepfl | 9/10 | 4801 days | 26% |
Kurt Furuskar | 9/10 | 4813 days | 26% |
Johan Kroese | 5/10 | 4813 days | 20% |
Henriette Haugan | 5/10 | 4815 days | 20% |
Asha | 9/10 | 4833 days | 26% |
Steveuk21 | 6/10 | 4833 days | 23% |
kiwifrenchy | 8/10 | 4833 days | 26% |
Peter Broosder | 8/10 | 4863 days | 26% |
Marek Woznica | 9/10 | 4871 days | 26% |
Nina Bille-Knudsen | 9/10 | 4873 days | 26% |
Willem & Lilian | 7/10 | 4873 days | 25% |
Jan & Marian | 4/10 | 4876 days | 17% |
Oliver Graf | 5/10 | 4878 days | 20% |
Benjamin Meier | 3/10 | 4879 days | 14% |
Herman Plasman | 8/10 | 4879 days | 26% |
Theresa | 6/10 | 4880 days | 23% |
Remco te Lintum | 8/10 | 4880 days | 26% |
Willi & Elke Breier | 10/10 | 4881 days | 26% |
Elke & Charlotte | 6/10 | 4884 days | 23% |
Mark de Boer | 7/10 | 4884 days | 25% |
bdel1963 | 7/10 | 5078 days | 25% |
Claudia Naier | 7/10 | 5117 days | 25% |
Andreas Blessing | 9/10 | 5119 days | 26% |
Marianne Swauger | 6/10 | 5122 days | 23% |
De Groot | 8/10 | 5123 days | 26% |
Steve Waterhouse | 8/10 | 5124 days | 26% |
Barry Digby | 7/10 | 5126 days | 25% |
Michael Simmang | 6/10 | 5127 days | 23% |
Tim | 6/10 | 5129 days | 23% |
Rolf | 6/10 | 5130 days | 23% |
Tina Baun | 5/10 | 5131 days | 20% |
Leanne Shepherd | 9/10 | 5131 days | 26% |
Monica | 8/10 | 5135 days | 26% |
Jan Visser | 6/10 | 5139 days | 23% |
Viola Rickert | 9/10 | 5141 days | 26% |
Ursula Scherch | 8/10 | 5143 days | 26% |
Sanne | 7/10 | 5143 days | 25% |
Jan Vlasblom | 8/10 | 5147 days | 26% |
Walter Peters | 8/10 | 5151 days | 26% |
Anita Aleva | 7/10 | 5151 days | 25% |
Claire Hoyland | 10/10 | 5154 days | 26% |
Rob | 5/10 | 5154 days | 20% |
Faucon | 8/10 | 5154 days | 26% |
Julian Seizinger | 7/10 | 5154 days | 25% |
Mike | 8/10 | 5155 days | 26% |
Trevor Gibbins | 8/10 | 5155 days | 26% |
David and Wendy Lucas | 10/10 | 5156 days | 26% |
David | 8/10 | 5157 days | 26% |
Philipp Rau | 6/10 | 5158 days | 23% |
Georg Hofer | 4/10 | 5160 days | 17% |
G R Vangerven | 7/10 | 5160 days | 25% |
Jarob Brezigar | 9/10 | 5160 days | 26% |
Daniel Lang | 7/10 | 5160 days | 25% |
Lili | 8/10 | 5160 days | 26% |
Jean-Paul Le Clair | 6/10 | 5161 days | 23% |
John Allen | 8/10 | 5162 days | 26% |
Fabi & Sabi | 1/10 | 5162 days | 11% |
Katherine Bernsdorf | 6/10 | 5163 days | 23% |
Daniel Fischer | 5/10 | 5165 days | 20% |
Bekema | 7/10 | 5165 days | 25% |
Augelika Berugard | 8/10 | 5166 days | 26% |
hendrik king | 7/10 | 5198 days | 25% |
Rosey834 | 9/10 | 5229 days | 26% |
kempt | 7/10 | 5443 days | 25% |
astridaus | 5/10 | 5473 days | 20% |
hooperuk | 10/10 | 5473 days | 26% |
Brian Bishop | 9/10 | 5490 days | 26% |
Hans | 6/10 | 5494 days | 23% |
George Lepple | 8/10 | 5497 days | 26% |
Ed & Pat Mitchell | 8/10 | 5512 days | 26% |
Heike Pless | 10/10 | 5513 days | 26% |
Peter Koeck | 5/10 | 5513 days | 20% |
Krause | 4/10 | 5513 days | 17% |
Sue Bennett | 8/10 | 5514 days | 26% |
Mieke Knoops | 7/10 | 5514 days | 25% |
Jakob Pedersen | 5/10 | 5514 days | 20% |
Vandeput | 6/10 | 5518 days | 23% |
Mark | 5/10 | 5523 days | 20% |
Martÿn Steenvoorden | 6/10 | 5524 days | 23% |
Irene Turley | 5/10 | 5527 days | 20% |
Arne van Schol | 6/10 | 5528 days | 23% |
Susan | 9/10 | 5528 days | 26% |
uleugel | 8/10 | 5541 days | 26% |
Hailey & Fin | 3/10 | 5544 days | 14% |
Beute Hjel | 8/10 | 5548 days | 26% |
Kane Chain | 6/10 | 5549 days | 23% |
Family van Hessem | 7/10 | 5552 days | 25% |
Helen and Hans Walser | 10/10 | 5552 days | 26% |
deanlaw | 8/10 | 5577 days | 26% |
annett | 8/10 | 5579 days | 26% |
keane | 8/10 | 5579 days | 26% |
usigmund | 3/10 | 5583 days | 14% |
nadinef | 8/10 | 5586 days | 26% |
andres | 3/10 | 5586 days | 14% |
jameswhite | 7/10 | 5586 days | 25% |
aages | 7/10 | 5587 days | 25% |
thomash | 6/10 | 5588 days | 23% |
Arran J | 7/10 | 5594 days | 25% |
Bill Nash | 5/10 | 5598 days | 20% |
Frank de Voogd | 8/10 | 5598 days | 26% |
Hanne Wichmann | 10/10 | 5598 days | 26% |
Hans & Karin | 7/10 | 5598 days | 25% |
Bue Verrept | 8/10 | 5601 days | 26% |
Hans Hoff | 10/10 | 5602 days | 26% |
Lisette X | 8/10 | 5602 days | 26% |
Gaelle | 8/10 | 5604 days | 26% |
Ulyate | 8/10 | 5605 days | 26% |
Mille Winther | 5/10 | 5605 days | 20% |
Hansjoerg Ehrmann | 7/10 | 5605 days | 25% |
Anayara Diaz Torres | 9/10 | 5605 days | 26% |
Jessica Clarisse | 4/10 | 5606 days | 17% |
Jeanette Larsen | 8/10 | 5606 days | 26% |
Serge Yken | 3/10 | 5620 days | 14% |
barp | 9/10 | 5655 days | 26% |
Evan | 8/10 | 5655 days | 26% |
travelgeek | 5/10 | 5685 days | 20% |
richardh | 8/10 | 5719 days | 26% |
nickm | 10/10 | 5793 days | 26% |
minniemags | 10/10 | 5808 days | 26% |
AndyEngland | 10/10 | 5826 days | 26% |
KatieR | 5/10 | 5836 days | 20% |
straw64 | 3/10 | 5838 days | 14% |
Sally477 | 6/10 | 5839 days | 23% |
Ide | 7/10 | 5839 days | 25% |
Olga | 7/10 | 5839 days | 25% |
AliR | 7/10 | 5854 days | 25% |
AmyBarrett | 5/10 | 5854 days | 20% |
WiebkeS | 8/10 | 5854 days | 26% |
Falk | 8/10 | 5854 days | 26% |
DaveV | 9/10 | 5854 days | 26% |
StefanieGermany | 10/10 | 5855 days | 26% |
FiensG | 8/10 | 5857 days | 26% |
Zeeman | 8/10 | 5857 days | 26% |
Silhan | 9/10 | 5858 days | 26% |
PBouwmessten | 8/10 | 5858 days | 26% |
LucyPoland | 8/10 | 5859 days | 26% |
Erik | 7/10 | 5860 days | 25% |
Gill | 9/10 | 5861 days | 26% |
Ian | 10/10 | 5861 days | 26% |
Stefanie | 6/10 | 5863 days | 23% |
PeteH1 | 8/10 | 5864 days | 26% |
Anneleen | 8/10 | 5868 days | 26% |
FrankFlemming | 6/10 | 5872 days | 23% |
Manfred | 8/10 | 5874 days | 26% |
Ed | 9/10 | 5874 days | 26% |
Kay | 8/10 | 5881 days | 26% |
Krapels | 5/10 | 5882 days | 20% |
AbigailB | 6/10 | 5883 days | 23% |
AurelieD | 10/10 | 5885 days | 26% |
Ian S | 7/10 | 5887 days | 25% |
Lorna | 10/10 | 5887 days | 26% |
Bruce | 10/10 | 5888 days | 26% |
Annemarie | 6/10 | 5888 days | 23% |
orianne | 7/10 | 5894 days | 25% |
RasmusB | 6/10 | 5895 days | 23% |
GrillGermany | 7/10 | 5896 days | 25% |
Daniel | 7/10 | 5897 days | 25% |
BauerGermany | 7/10 | 5897 days | 25% |
Jessica | 9/10 | 5902 days | 26% |
Bert | 7/10 | 5902 days | 25% |
G Lart | 10/10 | 5902 days | 26% |
Ulrike | 6/10 | 5902 days | 23% |
Carolyn | 2/10 | 5906 days | 12% |
Erik | 7/10 | 5910 days | 25% |
Hove | 8/10 | 5910 days | 26% |
Thierry | 8/10 | 5910 days | 26% |
Sandra | 6/10 | 5910 days | 23% |
Joachim | 7/10 | 5910 days | 25% |
Zylstra | 8/10 | 5918 days | 26% |
Spyfox | 10/10 | 5944 days | 26% |
Sandra | 8/10 | 5950 days | 26% |
Eveline | 6/10 | 5951 days | 23% |
Lynne | 8/10 | 5951 days | 26% |
Getkate | 9/10 | 5959 days | 26% |
Elke | 8/10 | 5959 days | 26% |
Kath | 10/10 | 6015 days | 26% |
Charlotte | 7/10 | 6048 days | 25% |
Talitia | 8/10 | 6057 days | 26% |
Shannon | 6/10 | 6086 days | 23% |
BexStar | 3/10 | 6186 days | 14% |
Leanne Priestley | 3/10 | 6209 days | 14% |
Amy Clark | 9/10 | 6209 days | 26% |
Toby | 8/10 | 6210 days | 26% |
AlanN316 | 10/10 | 6219 days | 26% |
Annette Hurst | 9/10 | 6228 days | 26% |
Olaf Penn | 7/10 | 6229 days | 25% |
Roger Repolusk | 8/10 | 6235 days | 26% |
Nancy Dol | 8/10 | 6235 days | 26% |
John Woodrow | 9/10 | 6239 days | 26% |
Myrtille de Vries | 9/10 | 6242 days | 26% |
Roman | 7/10 | 6249 days | 25% |
ranker_851 | 8/10 | 6249 days | 26% |
Atara | 8/10 | 6249 days | 26% |
Christoph&Isabell | 7/10 | 6251 days | 25% |
Stephanie Noverraz | 6/10 | 6258 days | 23% |
Laura | 7/10 | 6274 days | 25% |
Hans Olthof | 9/10 | 6281 days | 26% |
Gail | 8/10 | 6284 days | 26% |
Hans | 8/10 | 6314 days | 26% |
Valeria Barouch | 6/10 | 6320 days | 23% |
Neil Cooke | 9/10 | 6320 days | 26% |
Samuel Brejeon | 9/10 | 6323 days | 26% |
Ole Weber | 9/10 | 6327 days | 26% |
Glyn Jones | 8/10 | 6328 days | 26% |
Anthony | 7/10 | 6328 days | 25% |
Martina | 8/10 | 6328 days | 26% |
Lara Gema Conde | 8/10 | 6330 days | 26% |
ranker_46 | 7/10 | 6440 days | 25% |
Hans Knappmann | 10/10 | 6440 days | 26% |
Andy Chapman | 8/10 | 6440 days | 26% |
Lisbeth Johansson | 4/10 | 6440 days | 17% |
JanKovar | 8/10 | 6556 days | 26% |
ShoshanaAbrams | 8/10 | 6559 days | 26% |
Elaine | 6/10 | 6559 days | 23% |
Marcus | 7/10 | 6566 days | 25% |
Jonas | 5/10 | 6573 days | 20% |
Susan | 8/10 | 6588 days | 26% |
Frederik | 9/10 | 6592 days | 26% |
Delgroot | 6/10 | 6596 days | 23% |
Mary | 7/10 | 6603 days | 25% |
beesom | 8/10 | 6604 days | 26% |
Jensen | 8/10 | 6608 days | 26% |
Frauke | 8/10 | 6610 days | 26% |
Fiona | 7/10 | 6614 days | 25% |
Gordon | 9/10 | 6615 days | 26% |
Rolf | 7/10 | 6616 days | 25% |
Nicole | 6/10 | 6616 days | 23% |
Bridget Mitchell | 9/10 | 6627 days | 26% |
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Te Puia Daytime Experience experience has plenty of reviews and does not meet the criteria for any adjustment.
-3.84% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 59 days. However the Te Puia Daytime Experience experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Te Puia Daytime Experience experience has been adjusted for 200 days. Adjustments are according to the following table.
Days | Adjustment |
---|---|
… | … |
197 | -3.78% |
198 | -3.80% |
199 | -3.82% |
200 | -3.84% |
201 | -3.86% |
202 | -3.88% |
203 | -3.90% |
… | … |
5.95% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
78%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.