G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Te Puia Daytime Experience.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
344 Valid Reviews
The Te Puia Daytime Experience experience has a total of 347 reviews. There are 344 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 344 valid reviews:
Rating | Count | Percentage | |
---|---|---|---|
10/10 | 40 |
|
12% |
9/10 | 46 |
|
13% |
8/10 | 95 |
|
28% |
7/10 | 65 |
|
19% |
6/10 | 46 |
|
13% |
5/10 | 25 |
|
7% |
4/10 | 10 |
|
3% |
3/10 | 11 |
|
3% |
2/10 | 3 |
|
1% |
1/10 | 3 |
|
1% |
73.02% Average
The raw data average (mean) for all the Te Puia Daytime Experience valid reviews is 73.02% and is based on 344 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
319 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 344 valid reviews, the experience has 319 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 319 face-to-face reviews:
Rating | Count | Percentage | |
---|---|---|---|
10/10 | 33 |
|
10% |
9/10 | 42 |
|
13% |
8/10 | 94 |
|
29% |
7/10 | 60 |
|
19% |
6/10 | 42 |
|
13% |
5/10 | 23 |
|
7% |
4/10 | 10 |
|
3% |
3/10 | 9 |
|
3% |
2/10 | 3 |
|
1% |
1/10 | 3 |
|
1% |
72.82% Average
The raw data average (mean) for all the Te Puia Daytime Experience face-to-face reviews is 72.82% and is based on 319 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
75.91%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
Reviewer | Rating | Age | Relative Weight |
---|---|---|---|
Stefano Clerici | 10/10 | 2346 days | 100% |
Eva Cordemeyer | 8/10 | 2585 days | 86% |
Pete Martin | 10/10 | 2842 days | 76% |
Sam Wolfe | 9/10 | 2852 days | 74% |
Benedikt Lorenz | 8/10 | 2873 days | 73% |
Sheila Webb | 10/10 | 2873 days | 74% |
Thomas Klinting | 8/10 | 2877 days | 72% |
Felix Koehler | 7/10 | 2881 days | 68% |
Simon Barber | 5/10 | 2881 days | 56% |
Antoine | 7/10 | 2905 days | 67% |
Tom Rogers | 10/10 | 2925 days | 71% |
Tim | 7/10 | 2929 days | 66% |
Jendrik | 6/10 | 2929 days | 61% |
Josh Bird | 6/10 | 2931 days | 61% |
Alonso | 7/10 | 2931 days | 66% |
Andres Gonzalez | 9/10 | 2949 days | 70% |
Steven Chong | 9/10 | 2952 days | 69% |
Johannes Wassner | 10/10 | 3173 days | 59% |
Volker Stroenisch | 5/10 | 3184 days | 45% |
Mette Elholm | 8/10 | 3184 days | 57% |
Sam Fenton-Elston | 5/10 | 3185 days | 45% |
Math Meyer | 5/10 | 3186 days | 45% |
Marie Bocquier | 9/10 | 3186 days | 58% |
S Black | 7/10 | 3192 days | 54% |
Stephan Kirchenbaur | 7/10 | 3193 days | 54% |
Clara Guinard | 6/10 | 3195 days | 50% |
Lilith Hirt | 4/10 | 3197 days | 38% |
Calum Penn | 10/10 | 3198 days | 58% |
Nancy Logan | 7/10 | 3202 days | 54% |
Talissa Missiato | 10/10 | 3204 days | 58% |
Annalies Beard | 7/10 | 3208 days | 53% |
Dawn Howard | 7/10 | 3215 days | 53% |
Melanie Kronbichler | 10/10 | 3228 days | 56% |
Veronique Kaplan | 2/10 | 3231 days | 25% |
Stula Vladimir | 10/10 | 3233 days | 56% |
Florian Mueller | 9/10 | 3243 days | 55% |
Pekka and Jonna | 5/10 | 3248 days | 42% |
Eline Meijer | 8/10 | 3270 days | 53% |
Henri | 6/10 | 3270 days | 47% |
Elodie | 6/10 | 3277 days | 47% |
Mette and Jesper | 6/10 | 3279 days | 46% |
Elsa Caniato | 6/10 | 3289 days | 46% |
Ahmed Mohsen Aly | 10/10 | 3318 days | 52% |
Christian Maruhn | 10/10 | 3350 days | 50% |
Alex | 5/10 | 3582 days | 30% |
R J Pearson | 7/10 | 3599 days | 35% |
Marion and Ralf | 9/10 | 3654 days | 35% |
Richard | 9/10 | 3807 days | 28% |
Julia Schabenberger | 3/10 | 3897 days | 13% |
Lola | 4/10 | 3897 days | 15% |
Laura | 3/10 | 3897 days | 13% |
Janek Belcher | 4/10 | 3906 days | 15% |
Laura | 10/10 | 3912 days | 23% |
Andreas Schindler | 8/10 | 3912 days | 22% |
Herman Schulz | 7/10 | 3931 days | 20% |
Tobias Thull | 6/10 | 3932 days | 19% |
van Linda Werner | 8/10 | 3935 days | 21% |
Aurelien Noailly | 5/10 | 3937 days | 16% |
Sarah | 4/10 | 3937 days | 14% |
Steven Lotrian | 9/10 | 3943 days | 21% |
Emeline Brocard | 9/10 | 3943 days | 21% |
Philip Donachie | 10/10 | 3945 days | 21% |
Luisa Bach | 10/10 | 3945 days | 21% |
Benedict Seite | 8/10 | 3971 days | 19% |
Valerio Penita | 8/10 | 3971 days | 19% |
Piotr Jurkowski | 8/10 | 3973 days | 19% |
Roland Beer | 7/10 | 3976 days | 18% |
Alexia Greasbaum | 9/10 | 3976 days | 19% |
Bet | 8/10 | 3987 days | 19% |
Anja | 9/10 | 3995 days | 18% |
Peter elsleysams | 9/10 | 3995 days | 18% |
Memain | 6/10 | 4260 days | 5% |
Konza | 7/10 | 4261 days | 5% |
Elodie and jo | 6/10 | 4317 days | 2% |
Andre and Marina | 9/10 | 4327 days | 2% |
Hanneke P | 6/10 | 4353 days | 1% |
Harmer de Boer | 8/10 | 4369 days | 0% |
Tony Hines | 7/10 | 4370 days | 0% |
Brigitte | 8/10 | 4372 days | 0% |
Terry Coles | 7/10 | 4384 days | 23% |
Claudia Mueller | 10/10 | 4389 days | 25% |
Presot | 9/10 | 4389 days | 25% |
Faassen | 6/10 | 4392 days | 21% |
Eric and Jen Popma | 8/10 | 4394 days | 24% |
Moss | 10/10 | 4644 days | 25% |
Heiner Reinecke | 8/10 | 4651 days | 24% |
Frank Claassen | 8/10 | 4655 days | 24% |
A Ormsby | 10/10 | 4656 days | 25% |
Fritschi | 8/10 | 4661 days | 24% |
Melanie Friessen | 1/10 | 4661 days | 10% |
Daniel & Manuela | 2/10 | 4665 days | 11% |
Melinda Moir | 1/10 | 4665 days | 10% |
Mats Harstedt | 8/10 | 4668 days | 24% |
Geoffrey Kuppens | 6/10 | 4668 days | 21% |
Lotte Zwail | 6/10 | 4668 days | 21% |
Carolin Haas | 8/10 | 4669 days | 24% |
Christian & Julia | 7/10 | 4669 days | 23% |
Mike & Suzann | 10/10 | 4670 days | 25% |
Frans | 8/10 | 4671 days | 24% |
Jansen | 4/10 | 4671 days | 16% |
Kolen | 7/10 | 4671 days | 23% |
Briulier | 8/10 | 4672 days | 24% |
Rick & Suus | 8/10 | 4672 days | 24% |
Jim Addicott | 10/10 | 4672 days | 25% |
Rachel | 7/10 | 4673 days | 23% |
Verne Heath | 8/10 | 4673 days | 24% |
Astrid Boon | 7/10 | 4673 days | 23% |
Christina | 3/10 | 4674 days | 13% |
Marilyn Mobley | 9/10 | 4674 days | 25% |
Susie Christensen | 7/10 | 4674 days | 23% |
Paul Weidenfeld | 8/10 | 4675 days | 24% |
Langerak | 8/10 | 4675 days | 24% |
Liz Stokes | 7/10 | 4675 days | 23% |
Ole Klothrop | 8/10 | 4682 days | 24% |
Samplonius | 8/10 | 4683 days | 24% |
Cick Pouw | 7/10 | 4687 days | 23% |
Kroepfl | 9/10 | 4687 days | 25% |
Kurt Furuskar | 9/10 | 4699 days | 25% |
Johan Kroese | 5/10 | 4699 days | 19% |
Henriette Haugan | 5/10 | 4701 days | 19% |
Asha | 9/10 | 4719 days | 25% |
Steveuk21 | 6/10 | 4719 days | 21% |
kiwifrenchy | 8/10 | 4719 days | 24% |
Peter Broosder | 8/10 | 4749 days | 24% |
Marek Woznica | 9/10 | 4757 days | 25% |
Nina Bille-Knudsen | 9/10 | 4759 days | 25% |
Willem & Lilian | 7/10 | 4759 days | 23% |
Jan & Marian | 4/10 | 4762 days | 16% |
Oliver Graf | 5/10 | 4764 days | 19% |
Benjamin Meier | 3/10 | 4765 days | 13% |
Herman Plasman | 8/10 | 4765 days | 24% |
Theresa | 6/10 | 4766 days | 21% |
Remco te Lintum | 8/10 | 4766 days | 24% |
Willi & Elke Breier | 10/10 | 4767 days | 25% |
Elke & Charlotte | 6/10 | 4770 days | 21% |
Mark de Boer | 7/10 | 4770 days | 23% |
bdel1963 | 7/10 | 4964 days | 23% |
Claudia Naier | 7/10 | 5003 days | 23% |
Andreas Blessing | 9/10 | 5005 days | 25% |
Marianne Swauger | 6/10 | 5008 days | 21% |
De Groot | 8/10 | 5009 days | 24% |
Steve Waterhouse | 8/10 | 5010 days | 24% |
Barry Digby | 7/10 | 5012 days | 23% |
Michael Simmang | 6/10 | 5013 days | 21% |
Tim | 6/10 | 5015 days | 21% |
Rolf | 6/10 | 5016 days | 21% |
Tina Baun | 5/10 | 5017 days | 19% |
Leanne Shepherd | 9/10 | 5017 days | 25% |
Monica | 8/10 | 5021 days | 24% |
Jan Visser | 6/10 | 5025 days | 21% |
Viola Rickert | 9/10 | 5027 days | 25% |
Ursula Scherch | 8/10 | 5029 days | 24% |
Sanne | 7/10 | 5029 days | 23% |
Jan Vlasblom | 8/10 | 5033 days | 24% |
Walter Peters | 8/10 | 5037 days | 24% |
Anita Aleva | 7/10 | 5037 days | 23% |
Claire Hoyland | 10/10 | 5040 days | 25% |
Rob | 5/10 | 5040 days | 19% |
Faucon | 8/10 | 5040 days | 24% |
Julian Seizinger | 7/10 | 5040 days | 23% |
Mike | 8/10 | 5041 days | 24% |
Trevor Gibbins | 8/10 | 5041 days | 24% |
David and Wendy Lucas | 10/10 | 5042 days | 25% |
David | 8/10 | 5043 days | 24% |
Philipp Rau | 6/10 | 5044 days | 21% |
Georg Hofer | 4/10 | 5046 days | 16% |
G R Vangerven | 7/10 | 5046 days | 23% |
Jarob Brezigar | 9/10 | 5046 days | 25% |
Daniel Lang | 7/10 | 5046 days | 23% |
Lili | 8/10 | 5046 days | 24% |
Jean-Paul Le Clair | 6/10 | 5047 days | 21% |
John Allen | 8/10 | 5048 days | 24% |
Fabi & Sabi | 1/10 | 5048 days | 10% |
Katherine Bernsdorf | 6/10 | 5049 days | 21% |
Daniel Fischer | 5/10 | 5051 days | 19% |
Bekema | 7/10 | 5051 days | 23% |
Augelika Berugard | 8/10 | 5052 days | 24% |
hendrik king | 7/10 | 5084 days | 23% |
Rosey834 | 9/10 | 5115 days | 25% |
kempt | 7/10 | 5329 days | 23% |
astridaus | 5/10 | 5359 days | 19% |
hooperuk | 10/10 | 5359 days | 25% |
Brian Bishop | 9/10 | 5376 days | 25% |
Hans | 6/10 | 5380 days | 21% |
George Lepple | 8/10 | 5383 days | 24% |
Ed & Pat Mitchell | 8/10 | 5398 days | 24% |
Heike Pless | 10/10 | 5399 days | 25% |
Peter Koeck | 5/10 | 5399 days | 19% |
Krause | 4/10 | 5399 days | 16% |
Sue Bennett | 8/10 | 5400 days | 24% |
Mieke Knoops | 7/10 | 5400 days | 23% |
Jakob Pedersen | 5/10 | 5400 days | 19% |
Vandeput | 6/10 | 5404 days | 21% |
Mark | 5/10 | 5409 days | 19% |
Martÿn Steenvoorden | 6/10 | 5410 days | 21% |
Irene Turley | 5/10 | 5413 days | 19% |
Arne van Schol | 6/10 | 5414 days | 21% |
Susan | 9/10 | 5414 days | 25% |
uleugel | 8/10 | 5427 days | 24% |
Hailey & Fin | 3/10 | 5430 days | 13% |
Beute Hjel | 8/10 | 5434 days | 24% |
Kane Chain | 6/10 | 5435 days | 21% |
Family van Hessem | 7/10 | 5438 days | 23% |
Helen and Hans Walser | 10/10 | 5438 days | 25% |
deanlaw | 8/10 | 5463 days | 24% |
annett | 8/10 | 5465 days | 24% |
keane | 8/10 | 5465 days | 24% |
usigmund | 3/10 | 5469 days | 13% |
nadinef | 8/10 | 5472 days | 24% |
andres | 3/10 | 5472 days | 13% |
jameswhite | 7/10 | 5472 days | 23% |
aages | 7/10 | 5473 days | 23% |
thomash | 6/10 | 5474 days | 21% |
Arran J | 7/10 | 5480 days | 23% |
Bill Nash | 5/10 | 5484 days | 19% |
Frank de Voogd | 8/10 | 5484 days | 24% |
Hanne Wichmann | 10/10 | 5484 days | 25% |
Hans & Karin | 7/10 | 5484 days | 23% |
Bue Verrept | 8/10 | 5487 days | 24% |
Hans Hoff | 10/10 | 5488 days | 25% |
Lisette X | 8/10 | 5488 days | 24% |
Gaelle | 8/10 | 5490 days | 24% |
Ulyate | 8/10 | 5491 days | 24% |
Mille Winther | 5/10 | 5491 days | 19% |
Hansjoerg Ehrmann | 7/10 | 5491 days | 23% |
Anayara Diaz Torres | 9/10 | 5491 days | 25% |
Jessica Clarisse | 4/10 | 5492 days | 16% |
Jeanette Larsen | 8/10 | 5492 days | 24% |
Serge Yken | 3/10 | 5506 days | 13% |
barp | 9/10 | 5541 days | 25% |
Evan | 8/10 | 5541 days | 24% |
travelgeek | 5/10 | 5571 days | 19% |
richardh | 8/10 | 5605 days | 24% |
nickm | 10/10 | 5679 days | 25% |
minniemags | 10/10 | 5694 days | 25% |
AndyEngland | 10/10 | 5712 days | 25% |
KatieR | 5/10 | 5722 days | 19% |
straw64 | 3/10 | 5724 days | 13% |
Sally477 | 6/10 | 5725 days | 21% |
Ide | 7/10 | 5725 days | 23% |
Olga | 7/10 | 5725 days | 23% |
AliR | 7/10 | 5740 days | 23% |
AmyBarrett | 5/10 | 5740 days | 19% |
WiebkeS | 8/10 | 5740 days | 24% |
Falk | 8/10 | 5740 days | 24% |
DaveV | 9/10 | 5740 days | 25% |
StefanieGermany | 10/10 | 5741 days | 25% |
FiensG | 8/10 | 5743 days | 24% |
Zeeman | 8/10 | 5743 days | 24% |
Silhan | 9/10 | 5744 days | 25% |
PBouwmessten | 8/10 | 5744 days | 24% |
LucyPoland | 8/10 | 5745 days | 24% |
Erik | 7/10 | 5746 days | 23% |
Gill | 9/10 | 5747 days | 25% |
Ian | 10/10 | 5748 days | 25% |
Stefanie | 6/10 | 5749 days | 21% |
PeteH1 | 8/10 | 5750 days | 24% |
Anneleen | 8/10 | 5754 days | 24% |
FrankFlemming | 6/10 | 5758 days | 21% |
Manfred | 8/10 | 5760 days | 24% |
Ed | 9/10 | 5760 days | 25% |
Kay | 8/10 | 5767 days | 24% |
Krapels | 5/10 | 5768 days | 19% |
AbigailB | 6/10 | 5769 days | 21% |
AurelieD | 10/10 | 5771 days | 25% |
Ian S | 7/10 | 5773 days | 23% |
Lorna | 10/10 | 5773 days | 25% |
Bruce | 10/10 | 5774 days | 25% |
Annemarie | 6/10 | 5774 days | 21% |
orianne | 7/10 | 5781 days | 23% |
RasmusB | 6/10 | 5781 days | 21% |
GrillGermany | 7/10 | 5782 days | 23% |
Daniel | 7/10 | 5783 days | 23% |
BauerGermany | 7/10 | 5783 days | 23% |
Jessica | 9/10 | 5788 days | 25% |
Bert | 7/10 | 5788 days | 23% |
G Lart | 10/10 | 5788 days | 25% |
Ulrike | 6/10 | 5788 days | 21% |
Carolyn | 2/10 | 5792 days | 11% |
Erik | 7/10 | 5796 days | 23% |
Hove | 8/10 | 5796 days | 24% |
Thierry | 8/10 | 5796 days | 24% |
Sandra | 6/10 | 5796 days | 21% |
Joachim | 7/10 | 5796 days | 23% |
Zylstra | 8/10 | 5804 days | 24% |
Spyfox | 10/10 | 5830 days | 25% |
Sandra | 8/10 | 5836 days | 24% |
Eveline | 6/10 | 5837 days | 21% |
Lynne | 8/10 | 5837 days | 24% |
Getkate | 9/10 | 5845 days | 25% |
Elke | 8/10 | 5845 days | 24% |
Kath | 10/10 | 5901 days | 25% |
Charlotte | 7/10 | 5934 days | 23% |
Talitia | 8/10 | 5943 days | 24% |
Shannon | 6/10 | 5972 days | 21% |
BexStar | 3/10 | 6072 days | 13% |
Leanne Priestley | 3/10 | 6095 days | 13% |
Amy Clark | 9/10 | 6095 days | 25% |
Toby | 8/10 | 6096 days | 24% |
AlanN316 | 10/10 | 6105 days | 25% |
Annette Hurst | 9/10 | 6114 days | 25% |
Olaf Penn | 7/10 | 6115 days | 23% |
Roger Repolusk | 8/10 | 6121 days | 24% |
Nancy Dol | 8/10 | 6121 days | 24% |
John Woodrow | 9/10 | 6125 days | 25% |
Myrtille de Vries | 9/10 | 6128 days | 25% |
Roman | 7/10 | 6135 days | 23% |
ranker_851 | 8/10 | 6135 days | 24% |
Atara | 8/10 | 6135 days | 24% |
Christoph&Isabell | 7/10 | 6137 days | 23% |
Stephanie Noverraz | 6/10 | 6144 days | 21% |
Laura | 7/10 | 6160 days | 23% |
Hans Olthof | 9/10 | 6167 days | 25% |
Gail | 8/10 | 6170 days | 24% |
Hans | 8/10 | 6200 days | 24% |
Valeria Barouch | 6/10 | 6206 days | 21% |
Neil Cooke | 9/10 | 6206 days | 25% |
Samuel Brejeon | 9/10 | 6209 days | 25% |
Ole Weber | 9/10 | 6213 days | 25% |
Glyn Jones | 8/10 | 6214 days | 24% |
Anthony | 7/10 | 6214 days | 23% |
Martina | 8/10 | 6214 days | 24% |
Lara Gema Conde | 8/10 | 6216 days | 24% |
ranker_46 | 7/10 | 6326 days | 23% |
Hans Knappmann | 10/10 | 6326 days | 25% |
Andy Chapman | 8/10 | 6326 days | 24% |
Lisbeth Johansson | 4/10 | 6326 days | 16% |
JanKovar | 8/10 | 6442 days | 24% |
ShoshanaAbrams | 8/10 | 6445 days | 24% |
Elaine | 6/10 | 6445 days | 21% |
Marcus | 7/10 | 6452 days | 23% |
Jonas | 5/10 | 6459 days | 19% |
Susan | 8/10 | 6474 days | 24% |
Frederik | 9/10 | 6478 days | 25% |
Delgroot | 6/10 | 6482 days | 21% |
Mary | 7/10 | 6489 days | 23% |
beesom | 8/10 | 6490 days | 24% |
Jensen | 8/10 | 6494 days | 24% |
Frauke | 8/10 | 6496 days | 24% |
Fiona | 7/10 | 6500 days | 23% |
Gordon | 9/10 | 6501 days | 25% |
Rolf | 7/10 | 6502 days | 23% |
Nicole | 6/10 | 6502 days | 21% |
Bridget Mitchell | 9/10 | 6513 days | 25% |
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Te Puia Daytime Experience experience has plenty of reviews and does not meet the criteria for any adjustment.
-4.07% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 43 days. However the Te Puia Daytime Experience experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Te Puia Daytime Experience experience has been adjusted for 200 days. Adjustments are according to the following table.
Days | Adjustment |
---|---|
… | … |
197 | -4.01% |
198 | -4.03% |
199 | -4.05% |
200 | -4.07% |
201 | -4.09% |
202 | -4.11% |
203 | -4.13% |
… | … |
6.04% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
78%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.