Ranking Score Explained

Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Waikite Valley Thermal Pools.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Nick Morrison's avatar

Nick Morrison

Rankers owner

Waikite Valley Thermal Pools

Valid Reviews

77 Valid Reviews

The Waikite Valley Thermal Pools experience has a total of 78 reviews. There are 77 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 77 valid reviews:

Rating Count Percentage
10/10 31
40%
9/10 23
30%
8/10 18
23%
7/10 2
3%
6/10 1
1%
5/10 1
1%
4/10 0
0%
3/10 0
0%
2/10 0
0%
1/10 1
1%

89.22% Average

The raw data average (mean) for all the Waikite Valley Thermal Pools valid reviews is 89.22% and is based on 77 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

56 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 77 valid reviews, the experience has 56 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 56 face-to-face reviews:

Rating Count Percentage
10/10 17
30%
9/10 19
34%
8/10 16
29%
7/10 2
4%
6/10 1
2%
5/10 1
2%
4/10 0
0%
3/10 0
0%
2/10 0
0%
1/10 0
0%

88.21% Average

The raw data average (mean) for all the Waikite Valley Thermal Pools face-to-face reviews is 88.21% and is based on 56 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

93.37%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Face-to-Face Weight Relative Weight
Mike Fricker 10/10 140 days 96.89 100%
Rose 10/10 171 days 95.37 98%
Michael Smith 10/10 507 days 59.27 61%
Ben Cunningham 10/10 535 days 54.64 56%
Mark Haydon 10/10 716 days 27.76 28%
Anders Frank 8/10 727 days true 31.75 32%
Joonas Lehtomaki 10/10 763 days true 26.96 27%
Peter 10/10 768 days true 26.33 27%
Maaike 8/10 768 days true 26.33 27%
T Geelen 7/10 768 days true 26.33 27%
Alexandra Luerner 10/10 779 days true 24.99 25%
Eva Hesse 9/10 825 days true 19.86 20%
Jane Scott 9/10 869 days 13.09 13%
S Black 10/10 1048 days true 6.42 6%
John and Jan 9/10 1056 days true 6.29 6%
Nicola Kersey 8/10 1064 days true 6.18 6%
Dawn Howard 8/10 1071 days true 6.11 6%
Josef Biller 9/10 1078 days true 6.05 6%
Lengxi 9/10 1080 days true 6.04 6%
Pauline Fontenay 8/10 1086 days true 6.02 6%
Bernard Welschen 6/10 1088 days true 6.01 6%
Jan B 10/10 1154 days true 5.9 5%
Lee Farrington 10/10 1174 days 4.89 4%
Jan Meik Stegmann 9/10 1413 days true 5.48 5%
Wilma Senior 10/10 1478 days 4.48 4%
Michal Kamradek 8/10 1489 days true 5.35 5%
Phil Bromby 10/10 1782 days true 4.87 4%
Aurelien Noailly 9/10 1793 days true 4.85 4%
Kristina 5/10 1803 days true 4.84 4%
Bet 8/10 1843 days true 4.77 4%
Humphrey 9/10 2119 days 3.6 3%
Cloarec Guillaume 9/10 2145 days true 4.27 4%
Clodec 7/10 2145 days true 4.27 4%
Florent Corino 9/10 2154 days true 4.26 4%
Amiot Cyriane 9/10 2154 days true 4.26 4%
Wenmechers 8/10 2230 days true 4.13 4%
Shannon Taylor 10/10 2249 days true 4.1 4%
Mike & Suzann 10/10 2526 days true 3.65 3%
Annie 10/10 2527 days true 3.65 3%
Mickey 9/10 2527 days true 3.65 3%
Cynthia 10/10 2527 days true 3.65 3%
Rene 10/10 2527 days true 3.65 3%
Monica 9/10 2530 days true 3.64 3%
Mike1952 9/10 2544 days 3.02 2%
kiwifrenchy 9/10 2544 days 3.02 2%
CMJ 8/10 2575 days 2.97 2%
Ron & Hannah de Reuver 9/10 2620 days true 3.49 3%
R & M Willows 9/10 2623 days true 3.49 3%
Alice Bastiman 8/10 2858 days true 3.1 3%
Franzi & Tobi 10/10 2861 days true 3.1 3%
Janey Chamberlain 8/10 2872 days true 3.08 3%
Tamara Clark 9/10 2884 days true 3.06 3%
mr Schumader 9/10 2895 days true 3.04 2%
Kat Fleming 8/10 2895 days true 3.04 2%
Lili 8/10 2902 days true 3.03 2%
Kylie Carson 10/10 2940 days 2.47 2%
pipling 10/10 2971 days 2.43 2%
Andrew Hammond 10/10 3032 days 2.35 2%
shanelle 1/10 3062 days 1.96 1%
laver2010 10/10 3246 days 2.05 1%
Helen Power 8/10 3269 days true 2.43 2%
Moana Cook 10/10 3305 days 1.97 1%
ilkal 9/10 3322 days true 2.34 2%
Ann S 10/10 3344 days true 2.3 2%
Ietje van Beers 8/10 3397 days 1.85 1%
UlaR 9/10 3572 days true 1.93 1%
Philip 9/10 3629 days true 1.83 1%
Michael 10/10 3643 days true 1.81 1%
G Lart 8/10 3644 days true 1.81 1%
Kirk 10/10 3648 days true 1.8 1%
Hove 8/10 3652 days true 1.8 1%
Marc 10/10 3697 days true 1.72 1%
Andrew 9/10 3763 days true 1.61 1%
Robin 10/10 3769 days 1.34 1%
Ele 10/10 3805 days 1.29 1%
Miriam&Eva 8/10 4270 days true 0.78 0%
Herman&Ineke 10/10 4349 days true 0.65 0%

Adjustments

Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.

Sample Size Adjustment

No Adjustment

A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Waikite Valley Thermal Pools experience has plenty of reviews and does not meet the criteria for any adjustment.

Recent Reviews Adjustment

-1.98% Adjustment

There may be an adjustment if an experience hasn't received any reviews within the last 60 days. However the Waikite Valley Thermal Pools experience does not meet the criteria for any adjustment.

In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 364 days.

The Waikite Valley Thermal Pools experience has been adjusted for 99 days. Adjustments are according to the following table.

Days Adjustment
96 -1.92%
97 -1.94%
98 -1.96%
99 -1.98%
100 -2.00%
101 -2.02%
102 -2.04%

Final Ranking Score

91%

The final ranking score once adjustments and rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz.