Ranking Score Explained

Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Waikite Valley Thermal Pools.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Nick Morrison's avatar

Nick Morrison

Rankers owner

Waikite Valley Thermal Pools

Valid Reviews

77 Valid Reviews

The Waikite Valley Thermal Pools experience has a total of 78 reviews. There are 77 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 77 valid reviews:

Rating Count Percentage
10/10 31
40%
9/10 23
30%
8/10 18
23%
7/10 2
3%
6/10 1
1%
5/10 1
1%
4/10 0
0%
3/10 0
0%
2/10 0
0%
1/10 1
1%

89.22% Average

The raw data average (mean) for all the Waikite Valley Thermal Pools valid reviews is 89.22% and is based on 77 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

56 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 77 valid reviews, the experience has 56 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 56 face-to-face reviews:

Rating Count Percentage
10/10 17
30%
9/10 19
34%
8/10 16
29%
7/10 2
4%
6/10 1
2%
5/10 1
2%
4/10 0
0%
3/10 0
0%
2/10 0
0%
1/10 0
0%

88.21% Average

The raw data average (mean) for all the Waikite Valley Thermal Pools face-to-face reviews is 88.21% and is based on 56 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

94.38%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Face-to-Face Weight Relative Weight
Mike Fricker 10/10 411 days 73.23 100%
Rose 10/10 442 days 69.04 94%
Michael Smith 10/10 778 days 20.92 29%
Ben Cunningham 10/10 807 days 18.14 25%
Mark Haydon 10/10 988 days 6.81 9%
Anders Frank 8/10 998 days true 6.17 8%
Joonas Lehtomaki 10/10 1034 days true 5.59 8%
Peter 10/10 1039 days true 5.5 8%
Maaike 8/10 1039 days true 5.22 7%
T Geelen 7/10 1039 days true 5.0 7%
Alexandra Luerner 10/10 1050 days true 5.32 7%
Eva Hesse 9/10 1096 days true 5.0 7%
Jane Scott 9/10 1141 days 4.92 7%
S Black 10/10 1319 days true 4.62 6%
John and Jan 9/10 1327 days true 4.6 6%
Nicola Kersey 8/10 1335 days true 4.36 6%
Dawn Howard 8/10 1342 days true 4.35 6%
Josef Biller 9/10 1349 days true 4.57 6%
Lengxi 9/10 1351 days true 4.56 6%
Pauline Fontenay 8/10 1357 days true 4.32 6%
Bernard Welschen 6/10 1359 days true 3.77 5%
Jan B 10/10 1425 days true 4.43 6%
Lee Farrington 10/10 1446 days 4.4 6%
Jan Meik Stegmann 9/10 1684 days true 3.99 5%
Wilma Senior 10/10 1750 days 3.88 5%
Michal Kamradek 8/10 1760 days true 3.67 5%
Phil Bromby 10/10 2053 days true 3.36 5%
Aurelien Noailly 9/10 2064 days true 3.34 5%
Kristina 5/10 2074 days true 2.69 4%
Bet 8/10 2114 days true 3.09 4%
Humphrey 9/10 2390 days 2.78 4%
Cloarec Guillaume 9/10 2416 days true 2.74 4%
Clodec 7/10 2416 days true 2.49 3%
Florent Corino 9/10 2425 days true 2.72 4%
Amiot Cyriane 9/10 2425 days true 2.72 4%
Wenmechers 8/10 2501 days true 2.46 3%
Shannon Taylor 10/10 2520 days true 2.56 3%
Mike & Suzann 10/10 2797 days true 2.09 3%
Annie 10/10 2798 days true 2.08 3%
Mickey 9/10 2798 days true 2.08 3%
Cynthia 10/10 2798 days true 2.08 3%
Rene 10/10 2798 days true 2.08 3%
Monica 9/10 2801 days true 2.08 3%
Mike1952 9/10 2815 days 2.05 3%
kiwifrenchy 9/10 2815 days 2.05 3%
CMJ 8/10 2846 days 1.9 3%
Ron & Hannah de Reuver 9/10 2891 days true 1.92 3%
R & M Willows 9/10 2894 days true 1.92 3%
Alice Bastiman 8/10 3129 days true 1.44 2%
Franzi & Tobi 10/10 3132 days true 1.51 2%
Janey Chamberlain 8/10 3143 days true 1.42 2%
Tamara Clark 9/10 3155 days true 1.47 2%
mr Schumader 9/10 3166 days true 1.45 2%
Kat Fleming 8/10 3166 days true 1.38 2%
Lili 8/10 3173 days true 1.37 2%
Kylie Carson 10/10 3211 days 1.38 2%
pipling 10/10 3242 days 1.32 2%
Andrew Hammond 10/10 3303 days 1.22 2%
shanelle 1/10 3333 days 0.85 1%
laver2010 10/10 3517 days 0.85 1%
Helen Power 8/10 3540 days true 0.77 1%
Moana Cook 10/10 3576 days 0.75 1%
ilkal 9/10 3593 days true 0.72 1%
Ann S 10/10 3615 days true 0.68 1%
Ietje van Beers 8/10 3668 days 0.56 1%
UlaR 9/10 3843 days true 0.29 0%
Philip 9/10 3901 days true 0.2 0%
Michael 10/10 3915 days true 0.17 0%
G Lart 8/10 3916 days true 0.16 0%
Kirk 10/10 3920 days true 0.16 0%
Hove 8/10 3924 days true 0.15 0%
Marc 10/10 3969 days true 0.08 0%
Andrew 9/10 4035 days true 0.0 0%
Robin 10/10 4041 days 0.0 0%
Ele 10/10 4077 days 0.0 0%
Miriam&Eva 8/10 4541 days true 0.0 0%
Herman&Ineke 10/10 4620 days true 0.0 0%

Adjustments

Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.

Sample Size Adjustment

No Adjustment

A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Waikite Valley Thermal Pools experience has plenty of reviews and does not meet the criteria for any adjustment.

Recent Reviews Adjustment

-3.98% Adjustment

There may be an adjustment if an experience hasn't received any reviews within the last 60 days. However the Waikite Valley Thermal Pools experience does not meet the criteria for any adjustment.

In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 199 days.

The Waikite Valley Thermal Pools experience has been adjusted for 199 days. Adjustments are according to the following table.

Days Adjustment
196 -3.92%
197 -3.94%
198 -3.96%
199 -3.98%
200 -4.00%
201 -4.02%
202 -4.04%

Final Ranking Score

90%

The final ranking score once adjustments and rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz.