Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Waikite Valley Thermal Pools.
If you have any questions or comments about our ranking score calculation please get in touch at firstname.lastname@example.org. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
78 Valid Reviews
The Waikite Valley Thermal Pools experience has a total of 79 reviews. There are 78 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 78 valid reviews:
The raw data average (mean) for all the Waikite Valley Thermal Pools valid reviews is 89.10% and is based on 78 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
56 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
Within the 78 valid reviews, the experience has 56 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 56 face-to-face reviews:
The raw data average (mean) for all the Waikite Valley Thermal Pools face-to-face reviews is 88.21% and is based on 56 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
|Mike Fricker||10/10||753 days||23.53||27%|
|Michael Smith||10/10||1120 days||4.95||6%|
|Ben Cunningham||10/10||1148 days||4.9||6%|
|Mark Haydon||10/10||1329 days||4.54||5%|
|Anders Frank||8/10||1340 days||4.29||5%|
|Joonas Lehtomaki||10/10||1376 days||4.45||5%|
|T Geelen||7/10||1381 days||4.04||5%|
|Alexandra Luerner||10/10||1392 days||4.42||5%|
|Eva Hesse||9/10||1438 days||4.33||5%|
|Jane Scott||9/10||1482 days||4.24||5%|
|S Black||10/10||1661 days||3.89||4%|
|John and Jan||9/10||1669 days||3.88||4%|
|Nicola Kersey||8/10||1677 days||3.67||4%|
|Dawn Howard||8/10||1684 days||3.65||4%|
|Josef Biller||9/10||1691 days||3.83||4%|
|Pauline Fontenay||8/10||1699 days||3.63||4%|
|Bernard Welschen||6/10||1701 days||3.17||4%|
|Jan B||10/10||1767 days||3.68||4%|
|Lee Farrington||10/10||1787 days||3.65||4%|
|Jan Meik Stegmann||9/10||2026 days||3.18||4%|
|Wilma Senior||10/10||2091 days||3.05||4%|
|Michal Kamradek||8/10||2102 days||2.88||3%|
|Phil Bromby||10/10||2395 days||2.46||3%|
|Aurelien Noailly||9/10||2406 days||2.43||3%|
|Cloarec Guillaume||9/10||2758 days||1.75||2%|
|Florent Corino||9/10||2767 days||1.73||2%|
|Amiot Cyriane||9/10||2767 days||1.73||2%|
|Shannon Taylor||10/10||2862 days||1.54||2%|
|Mike & Suzann||10/10||3139 days||1.0||1%|
|Ron & Hannah de Reuver||9/10||3233 days||0.82||1%|
|R & M Willows||9/10||3236 days||0.81||1%|
|Alice Bastiman||8/10||3471 days||0.33||0%|
|Franzi & Tobi||10/10||3474 days||0.34||0%|
|Janey Chamberlain||8/10||3485 days||0.31||0%|
|Tamara Clark||9/10||3497 days||0.3||0%|
|mr Schumader||9/10||3508 days||0.28||0%|
|Kat Fleming||8/10||3508 days||0.26||0%|
|Kylie Carson||10/10||3553 days||0.19||0%|
|Andrew Hammond||10/10||3645 days||0.01||0%|
|Helen Power||8/10||3882 days||0.0||0%|
|Moana Cook||10/10||3918 days||0.0||0%|
|Ann S||10/10||3957 days||0.0||0%|
|Ietje van Beers||8/10||4010 days||0.0||0%|
|G Lart||8/10||4257 days||0.0||0%|
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Waikite Valley Thermal Pools experience has plenty of reviews and does not meet the criteria for any adjustment.
There may be an adjustment if this experience hasn't received any reviews within the last 72 days. However the Waikite Valley Thermal Pools experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Waikite Valley Thermal Pools experience has been adjusted for 199 days. Adjustments are according to the following table.
The final ranking score once adjustments and rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.
If you have any questions or comments about our ranking score calculation please get in touch at email@example.com.