Ranking Score Explained

Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Waikite Valley Thermal Pools.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Cymen Crick's avatar

Cymen Crick

Waikite Valley Thermal Pools

Valid Reviews

78 Valid Reviews

The Waikite Valley Thermal Pools experience has a total of 79 reviews. There are 78 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 78 valid reviews:

Rating Count Percentage
10/10 31
40%
9/10 23
29%
8/10 19
24%
7/10 2
3%
6/10 1
1%
5/10 1
1%
4/10 0
0%
3/10 0
0%
2/10 0
0%
1/10 1
1%

89.10% Average

The raw data average (mean) for all the Waikite Valley Thermal Pools valid reviews is 89.10% and is based on 78 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

56 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 78 valid reviews, the experience has 56 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 56 face-to-face reviews:

Rating Count Percentage
10/10 17
30%
9/10 19
34%
8/10 16
29%
7/10 2
4%
6/10 1
2%
5/10 1
2%
4/10 0
0%
3/10 0
0%
2/10 0
0%
1/10 0
0%

88.21% Average

The raw data average (mean) for all the Waikite Valley Thermal Pools face-to-face reviews is 88.21% and is based on 56 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

89.51%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Relative Weight
Chantelle 8/10 840 days 100%
Mike Fricker 10/10 1358 days 29%
Rose 10/10 1389 days 29%
Michael Smith 10/10 1725 days 24%
Ben Cunningham 10/10 1753 days 24%
Mark Haydon 10/10 1934 days 21%
Anders Frank 8/10 1945 days 20%
Joonas Lehtomaki 10/10 1981 days 21%
Peter 10/10 1986 days 20%
Maaike 8/10 1986 days 19%
T Geelen 7/10 1986 days 18%
Alexandra Luerner 10/10 1997 days 20%
Eva Hesse 9/10 2043 days 20%
Jane Scott 9/10 2087 days 19%
S Black 10/10 2266 days 17%
John and Jan 9/10 2274 days 16%
Nicola Kersey 8/10 2282 days 15%
Dawn Howard 8/10 2289 days 15%
Josef Biller 9/10 2296 days 16%
Lengxi 9/10 2298 days 16%
Pauline Fontenay 8/10 2304 days 15%
Bernard Welschen 6/10 2306 days 13%
Jan B 10/10 2372 days 15%
Lee Farrington 10/10 2392 days 15%
Jan Meik Stegmann 9/10 2631 days 12%
Wilma Senior 10/10 2696 days 11%
Michal Kamradek 8/10 2707 days 10%
Phil Bromby 10/10 3000 days 6%
Aurelien Noailly 9/10 3011 days 6%
Kristina 5/10 3021 days 5%
Bet 8/10 3061 days 5%
Humphrey 9/10 3337 days 2%
Cloarec Guillaume 9/10 3363 days 1%
Clodec 7/10 3363 days 1%
Florent Corino 9/10 3372 days 1%
Amiot Cyriane 9/10 3372 days 1%
Wenmechers 8/10 3448 days 0%
Shannon Taylor 10/10 3467 days 0%
Mike & Suzann 10/10 3744 days 5%
Annie 10/10 3745 days 5%
Mickey 9/10 3745 days 5%
Cynthia 10/10 3745 days 5%
Rene 10/10 3745 days 5%
Monica 9/10 3748 days 5%
Mike1952 9/10 3762 days 5%
kiwifrenchy 9/10 3762 days 5%
CMJ 8/10 3793 days 4%
Ron & Hannah de Reuver 9/10 3838 days 5%
R & M Willows 9/10 3841 days 5%
Alice Bastiman 8/10 4076 days 4%
Franzi & Tobi 10/10 4079 days 5%
Janey Chamberlain 8/10 4090 days 4%
Tamara Clark 9/10 4102 days 5%
mr Schumader 9/10 4113 days 5%
Kat Fleming 8/10 4113 days 4%
Lili 8/10 4120 days 4%
Kylie Carson 10/10 4158 days 5%
pipling 10/10 4189 days 5%
Andrew Hammond 10/10 4250 days 5%
shanelle 1/10 4280 days 3%
laver2010 10/10 4464 days 5%
Helen Power 8/10 4487 days 4%
Moana Cook 10/10 4523 days 5%
ilkal 9/10 4540 days 5%
Ann S 10/10 4562 days 5%
Ietje van Beers 8/10 4615 days 4%
UlaR 9/10 4790 days 5%
Philip 9/10 4847 days 5%
Michael 10/10 4861 days 5%
G Lart 8/10 4862 days 4%
Kirk 10/10 4866 days 5%
Hove 8/10 4870 days 4%
Marc 10/10 4915 days 5%
Andrew 9/10 4981 days 5%
Robin 10/10 4987 days 5%
Ele 10/10 5023 days 5%
Miriam&Eva 8/10 5488 days 4%
Herman&Ineke 10/10 5567 days 5%

Adjustments

Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.

Sample Size Adjustment

No Adjustment

A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Waikite Valley Thermal Pools experience has plenty of reviews and does not meet the criteria for any adjustment.

Recent Reviews Adjustment

-2.67% Adjustment

There may be an adjustment if this experience hasn't received any reviews within the last 96 days. However the Waikite Valley Thermal Pools experience does not meet the criteria for any adjustment.

In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.

The Waikite Valley Thermal Pools experience has been adjusted for 200 days. Adjustments are according to the following table.

Days Adjustment
197 -2.63%
198 -2.65%
199 -2.66%
200 -2.67%
201 -2.69%
202 -2.70%
203 -2.71%

Final Ranking Score

87%

The final ranking score once adjustments and rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz.