Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Waikite Valley Thermal Pools.
If you have any questions or comments about our ranking score calculation please get in touch at email@example.com. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
77 Valid Reviews
The Waikite Valley Thermal Pools experience has a total of 78 reviews. There are 77 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 77 valid reviews:
The raw data average (mean) for all the Waikite Valley Thermal Pools valid reviews is 89.22% and is based on 77 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
56 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
Within the 77 valid reviews, the experience has 56 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 56 face-to-face reviews:
The raw data average (mean) for all the Waikite Valley Thermal Pools face-to-face reviews is 88.21% and is based on 56 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
|Mike Fricker||10/10||411 days||73.23||100%|
|Michael Smith||10/10||778 days||20.92||29%|
|Ben Cunningham||10/10||807 days||18.14||25%|
|Mark Haydon||10/10||988 days||6.81||9%|
|Anders Frank||8/10||998 days||6.17||8%|
|Joonas Lehtomaki||10/10||1034 days||5.59||8%|
|T Geelen||7/10||1039 days||5.0||7%|
|Alexandra Luerner||10/10||1050 days||5.32||7%|
|Eva Hesse||9/10||1096 days||5.0||7%|
|Jane Scott||9/10||1141 days||4.92||7%|
|S Black||10/10||1319 days||4.62||6%|
|John and Jan||9/10||1327 days||4.6||6%|
|Nicola Kersey||8/10||1335 days||4.36||6%|
|Dawn Howard||8/10||1342 days||4.35||6%|
|Josef Biller||9/10||1349 days||4.57||6%|
|Pauline Fontenay||8/10||1357 days||4.32||6%|
|Bernard Welschen||6/10||1359 days||3.77||5%|
|Jan B||10/10||1425 days||4.43||6%|
|Lee Farrington||10/10||1446 days||4.4||6%|
|Jan Meik Stegmann||9/10||1684 days||3.99||5%|
|Wilma Senior||10/10||1750 days||3.88||5%|
|Michal Kamradek||8/10||1760 days||3.67||5%|
|Phil Bromby||10/10||2053 days||3.36||5%|
|Aurelien Noailly||9/10||2064 days||3.34||5%|
|Cloarec Guillaume||9/10||2416 days||2.74||4%|
|Florent Corino||9/10||2425 days||2.72||4%|
|Amiot Cyriane||9/10||2425 days||2.72||4%|
|Shannon Taylor||10/10||2520 days||2.56||3%|
|Mike & Suzann||10/10||2797 days||2.09||3%|
|Ron & Hannah de Reuver||9/10||2891 days||1.92||3%|
|R & M Willows||9/10||2894 days||1.92||3%|
|Alice Bastiman||8/10||3129 days||1.44||2%|
|Franzi & Tobi||10/10||3132 days||1.51||2%|
|Janey Chamberlain||8/10||3143 days||1.42||2%|
|Tamara Clark||9/10||3155 days||1.47||2%|
|mr Schumader||9/10||3166 days||1.45||2%|
|Kat Fleming||8/10||3166 days||1.38||2%|
|Kylie Carson||10/10||3211 days||1.38||2%|
|Andrew Hammond||10/10||3303 days||1.22||2%|
|Helen Power||8/10||3540 days||0.77||1%|
|Moana Cook||10/10||3576 days||0.75||1%|
|Ann S||10/10||3615 days||0.68||1%|
|Ietje van Beers||8/10||3668 days||0.56||1%|
|G Lart||8/10||3916 days||0.16||0%|
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Waikite Valley Thermal Pools experience has plenty of reviews and does not meet the criteria for any adjustment.
There may be an adjustment if an experience hasn't received any reviews within the last 60 days. However the Waikite Valley Thermal Pools experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 199 days.
The Waikite Valley Thermal Pools experience has been adjusted for 199 days. Adjustments are according to the following table.
The final ranking score once adjustments and rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.
If you have any questions or comments about our ranking score calculation please get in touch at firstname.lastname@example.org.