Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Polynesian Spa.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Polynesian Spa
Valid Reviews
132 Valid Reviews
The Polynesian Spa experience has a total of 135 reviews. There are 132 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 132 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 21 |
|
16% |
| 9/10 | 31 |
|
23% |
| 8/10 | 34 |
|
26% |
| 7/10 | 26 |
|
20% |
| 6/10 | 10 |
|
8% |
| 5/10 | 2 |
|
2% |
| 4/10 | 4 |
|
3% |
| 3/10 | 4 |
|
3% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
78.86% Average
The raw data average (mean) for all the Polynesian Spa valid reviews is 78.86% and is based on 132 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
122 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 132 valid reviews, the experience has 122 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 122 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 19 |
|
16% |
| 9/10 | 26 |
|
21% |
| 8/10 | 33 |
|
27% |
| 7/10 | 26 |
|
21% |
| 6/10 | 9 |
|
7% |
| 5/10 | 2 |
|
2% |
| 4/10 | 4 |
|
3% |
| 3/10 | 3 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
78.61% Average
The raw data average (mean) for all the Polynesian Spa face-to-face reviews is 78.61% and is based on 122 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
79.83%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Joonas Lehtomaki | 4/10 | 3274 days | 67% |
| Margot | 7/10 | 3277 days | 96% |
| Philip Sheridan | 7/10 | 3286 days | 95% |
| John Edwards | 9/10 | 3303 days | 100% |
| Cathy La Frenais | 8/10 | 3544 days | 76% |
| Marie Bocquier | 8/10 | 3553 days | 76% |
| Felix | 8/10 | 3588 days | 72% |
| Fabian | 7/10 | 3589 days | 68% |
| Juro | 7/10 | 3589 days | 68% |
| Sandra | 7/10 | 3599 days | 68% |
| Franziska and Sabine | 8/10 | 3607 days | 71% |
| Martina | 8/10 | 3615 days | 70% |
| Jessie Sabine | 7/10 | 4315 days | 4% |
| Matthew Trezise | 7/10 | 4315 days | 4% |
| Frederic Gazzarin | 10/10 | 4320 days | 4% |
| Patricia Gazzarin | 9/10 | 4320 days | 4% |
| Melissa Hermansson | 8/10 | 4323 days | 3% |
| Thi Baut | 9/10 | 4360 days | 0% |
| Alice Berg | 8/10 | 4654 days | 46% |
| nl | 9/10 | 4763 days | 46% |
| Peter Kent | 9/10 | 5013 days | 46% |
| Antoine Lacoste | 6/10 | 5019 days | 40% |
| Hanna Clement | 6/10 | 5020 days | 40% |
| Numa Brouimet | 8/10 | 5022 days | 46% |
| Darina Kvasnicova | 8/10 | 5028 days | 46% |
| Richard Harvey | 9/10 | 5035 days | 46% |
| Mark Bogton | 9/10 | 5035 days | 46% |
| Hannah Bean | 7/10 | 5037 days | 44% |
| Elise Violet | 7/10 | 5039 days | 44% |
| Dominique | 8/10 | 5039 days | 46% |
| Lepied | 8/10 | 5042 days | 46% |
| Kimberley Mills | 10/10 | 5042 days | 47% |
| John Reynolds | 8/10 | 5050 days | 46% |
| Kurt Furuskar | 9/10 | 5066 days | 46% |
| Barsch, Arwed & Gertrud | 10/10 | 5086 days | 47% |
| Jan & Marian | 10/10 | 5129 days | 47% |
| Natascha Rachel | 3/10 | 5337 days | 25% |
| P Bukal | 10/10 | 5371 days | 47% |
| Kendall | 8/10 | 5375 days | 46% |
| Michael Simmang | 10/10 | 5380 days | 47% |
| Dave Patterson | 8/10 | 5383 days | 46% |
| Jerven and Kim | 3/10 | 5385 days | 25% |
| Katy Bourne | 7/10 | 5386 days | 44% |
| Claudio | 3/10 | 5398 days | 25% |
| Walter Peters | 9/10 | 5404 days | 46% |
| Claire Hoyland | 9/10 | 5407 days | 46% |
| Eva Stauderova | 9/10 | 5411 days | 46% |
| Amanda Craig | 7/10 | 5414 days | 44% |
| D Oostrum | 8/10 | 5415 days | 46% |
| C Gobl | 8/10 | 5419 days | 46% |
| Rosey834 | 9/10 | 5482 days | 46% |
| JimBradshaw | 9/10 | 5635 days | 46% |
| KieranE | 7/10 | 5696 days | 44% |
| Victoria Slater | 10/10 | 5731 days | 47% |
| Andy & Louise Dutton | 10/10 | 5744 days | 47% |
| Leonard Vans | 7/10 | 5757 days | 44% |
| Cecile | 9/10 | 5760 days | 46% |
| Maria Lorentzen | 9/10 | 5764 days | 46% |
| Sue Bennett | 9/10 | 5767 days | 46% |
| Robert Trostle | 10/10 | 5770 days | 47% |
| Mark | 8/10 | 5776 days | 46% |
| Bram-Jan M | 8/10 | 5784 days | 46% |
| Sebastian Kramer | 4/10 | 5791 days | 30% |
| Maarten | 9/10 | 5794 days | 46% |
| varenaee | 9/10 | 5832 days | 46% |
| Trisha T | 9/10 | 5847 days | 46% |
| Bue Verrept | 8/10 | 5854 days | 46% |
| Wim Put | 9/10 | 5873 days | 46% |
| Poonam Patel | 10/10 | 5988 days | 47% |
| KYinNZ | 9/10 | 6000 days | 46% |
| monniere | 8/10 | 6001 days | 46% |
| YohanM | 7/10 | 6086 days | 44% |
| David | 9/10 | 6091 days | 46% |
| Andrew | 8/10 | 6091 days | 46% |
| Yvanna | 7/10 | 6110 days | 44% |
| Maria | 8/10 | 6115 days | 46% |
| SarahK | 10/10 | 6124 days | 47% |
| RachelR | 9/10 | 6124 days | 46% |
| SofiaBrazil | 10/10 | 6124 days | 47% |
| MartinG | 8/10 | 6124 days | 46% |
| TatiamT | 10/10 | 6124 days | 47% |
| PellucoFrance | 8/10 | 6125 days | 46% |
| Ole | 8/10 | 6131 days | 46% |
| Tessa | 10/10 | 6142 days | 47% |
| DaraghD | 8/10 | 6148 days | 46% |
| Annika | 4/10 | 6156 days | 30% |
| Kirk | 6/10 | 6159 days | 40% |
| Evangelista | 6/10 | 6163 days | 40% |
| Corinna | 7/10 | 6165 days | 44% |
| Maud | 7/10 | 6195 days | 44% |
| Spyfox | 10/10 | 6198 days | 47% |
| Inga | 7/10 | 6217 days | 44% |
| Sabrina | 9/10 | 6222 days | 46% |
| Nadia | 7/10 | 6224 days | 44% |
| Gayle | 8/10 | 6248 days | 46% |
| Rebekka | 9/10 | 6255 days | 46% |
| Antonella | 10/10 | 6266 days | 47% |
| teamaustria | 9/10 | 6280 days | 46% |
| Katja | 7/10 | 6297 days | 44% |
| Fiona | 10/10 | 6311 days | 47% |
| Louise | 8/10 | 6311 days | 46% |
| fgregory | 10/10 | 6354 days | 47% |
| Bonny Doon | 6/10 | 6354 days | 40% |
| Toni Keown | 3/10 | 6446 days | 25% |
| Naoko | 5/10 | 6457 days | 35% |
| Olaf Penn | 7/10 | 6482 days | 44% |
| Mie Toft Pedersen | 10/10 | 6487 days | 47% |
| Tobias Rahm | 6/10 | 6496 days | 40% |
| Haemnerli | 8/10 | 6496 days | 46% |
| Maruja | 9/10 | 6534 days | 46% |
| Maria | 5/10 | 6534 days | 35% |
| Amanda Finger | 9/10 | 6539 days | 46% |
| Desiree Muri | 10/10 | 6539 days | 47% |
| Andrew Porter | 8/10 | 6539 days | 46% |
| Kay | 9/10 | 6562 days | 46% |
| Martin Nigschit | 6/10 | 6565 days | 40% |
| lawrence Walker | 8/10 | 6565 days | 46% |
| Fiona | 9/10 | 6572 days | 46% |
| Neil Cooke | 7/10 | 6573 days | 44% |
| Willemien | 8/10 | 6583 days | 46% |
| Kimberley Mayer | 9/10 | 6583 days | 46% |
| Kim | 10/10 | 6778 days | 47% |
| Stacey | 7/10 | 6801 days | 44% |
| Michael | 8/10 | 6814 days | 46% |
| Jules | 6/10 | 6819 days | 40% |
| Fran | 7/10 | 6821 days | 44% |
| Dave | 6/10 | 6821 days | 40% |
| Bas Marieke | 8/10 | 6832 days | 46% |
| Detlef | 4/10 | 6835 days | 30% |
| Jenny | 7/10 | 6837 days | 44% |
| Duncan | 7/10 | 6850 days | 44% |
| Nissa | 6/10 | 6856 days | 40% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Polynesian Spa experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.07% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the Polynesian Spa experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Polynesian Spa experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.01% |
| 198 | -4.03% |
| 199 | -4.05% |
| 200 | -4.07% |
| 201 | -4.09% |
| 202 | -4.11% |
| 203 | -4.13% |
| … | … |
Balancing Adjustment
4.36% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
80%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.