Matthew Rentals

Matthew Rentals

72%

Details

2 Rankers Reviews

0 Face-to-Face

19 Rental Cars

135 Auckland

Maps

Reviews

Piri Ratana's avatar

Piri Ratana

Ranking: 10/10

He has served my family and late mothers needs diligently for 25 years and we are exceptionally grateful.

Reviewed 6 months ago

Conservation Campsite Pass

Save up to 70% on campsite fees! Support conservation and experience the natural beauty of NZ. 79 Department of Conservation campsites, one convenient pass.

Get the Pass

Fi Kos's avatar

Fi Kos

New Zealand

Ranking: 1/10

Last month I made a booking over the phone, and was clear on what I wanted and would be getting. My husband collected the rental for me, an hour before I was due to go away. I was shocked to find it was not what I had booked. It was old and tired. The interior was coated in dog hair. The driver's arm rest was jammed up, so was useless. This was rather inconvenient for the 4 hour drive ahead of me. I phoned to ask why I had been given this vehicle, and was told that the vehicle I had booked had broken down. The staff member was extremely rude and sarcastic. I was told I could return the vehicle for a full refund, but that they could do nothing else about it. I had 6 passengers packed and waiting, and a deadline to meet at my destination, so decided to get over myself and just get on the road. The car made a shuddering sound for a lot of the journey, and the smell that came out of the air con (sort of like wet dog) was sickening. The dashboard was grimy and dusty. The following morning, we discovered one of the tyres was flat. Matthew Rentals did help by organising someone to come and fix it, but that was only after I once again expressed my dissatisfaction with the entire experience I'd had so far and basically demanded they help. The tyre man said the spare tyre wasn't pumped up enough so wasn't actually safe. I have tried to correspond with Matthew Rentals, but they have chosen to ignore 2 emails and I have just sent them a third. I feel I have no choice but to spread the word of their absolute lack of customer service skills. I requested a partial refund, given that I was not provided with the car I had actually booked and paid for, but they have ignored me. Overall, I would never recommend you use this company. If they had shown some professionalism and respect, I would not have written this review.

Reviewed almost 5 years ago

Rankers works with a local (NZ owned) car rental booking agent, so our customers receive the best service, at the best price.

Simply enter your details and choose the best quote from major car rental companies in NZ.

No booking fees, lowest price guarantee and Rankers will be with you all the way with our own local advice.

Rental Cars bookings…  Compare and Book Rental Cars  … best service, best price!