Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Mitai Maori Village.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Mitai Maori Village
Valid Reviews
147 Valid Reviews
The Mitai Maori Village experience has a total of 147 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 147 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 29 |
|
20% |
| 9/10 | 43 |
|
29% |
| 8/10 | 34 |
|
23% |
| 7/10 | 19 |
|
13% |
| 6/10 | 12 |
|
8% |
| 5/10 | 6 |
|
4% |
| 4/10 | 2 |
|
1% |
| 3/10 | 0 |
|
0% |
| 2/10 | 2 |
|
1% |
| 1/10 | 0 |
|
0% |
81.36% Average
The raw data average (mean) for all the Mitai Maori Village valid reviews is 81.36% and is based on 147 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
135 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 147 valid reviews, the experience has 135 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 135 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 26 |
|
19% |
| 9/10 | 39 |
|
29% |
| 8/10 | 31 |
|
23% |
| 7/10 | 17 |
|
13% |
| 6/10 | 12 |
|
9% |
| 5/10 | 6 |
|
4% |
| 4/10 | 2 |
|
1% |
| 3/10 | 0 |
|
0% |
| 2/10 | 2 |
|
1% |
| 1/10 | 0 |
|
0% |
80.89% Average
The raw data average (mean) for all the Mitai Maori Village face-to-face reviews is 80.89% and is based on 135 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
82.94%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Michele Geillon | 10/10 | 3365 days | 100% |
| Stephanie Still | 8/10 | 3381 days | 96% |
| Anna Scholten | 8/10 | 3420 days | 91% |
| Sascha Daub | 9/10 | 3421 days | 92% |
| Ulli | 6/10 | 3425 days | 77% |
| Bram and Laura | 7/10 | 3847 days | 37% |
| Lagarde | 9/10 | 4089 days | 12% |
| Florian Littmann | 7/10 | 4152 days | 3% |
| Anna | 7/10 | 4152 days | 3% |
| Celine Darde | 6/10 | 4162 days | 0% |
| Ludovic Denee | 6/10 | 4162 days | 0% |
| Constanze | 10/10 | 4491 days | 39% |
| Soren and Inelase Lindhardbell | 9/10 | 4559 days | 38% |
| Soren and Inelase Lindhardbell | 9/10 | 4559 days | 38% |
| Wouter Trumpie | 7/10 | 4566 days | 35% |
| Timo Maschke | 9/10 | 4568 days | 38% |
| Cennart ud Brock | 8/10 | 4576 days | 38% |
| Alexander Klein | 6/10 | 4581 days | 31% |
| Thibault Bonenfant | 10/10 | 4583 days | 39% |
| Roshnie | 8/10 | 4607 days | 38% |
| Moss | 9/10 | 4837 days | 38% |
| Paul & Jayne Smith | 5/10 | 4862 days | 24% |
| Tamara McVey | 10/10 | 4864 days | 39% |
| M H Hansen | 5/10 | 4864 days | 24% |
| Dirk & Marlene | 9/10 | 4864 days | 38% |
| Lesley Nicolas | 9/10 | 4864 days | 38% |
| Hans Oudenbroek | 7/10 | 4866 days | 35% |
| Hayo Heerink | 8/10 | 4867 days | 38% |
| de Weijer | 2/10 | 4869 days | 5% |
| Magda Savels | 9/10 | 4874 days | 38% |
| Dugald McCallum | 10/10 | 4880 days | 39% |
| van Rees | 8/10 | 4952 days | 38% |
| John & Myra Sloan | 2/10 | 4952 days | 5% |
| Ron & Hannah de Reuver | 5/10 | 4957 days | 24% |
| GenH | 7/10 | 5187 days | 35% |
| Zoe Barker | 6/10 | 5192 days | 31% |
| Knapen | 7/10 | 5198 days | 35% |
| Jason & Beth Berlin | 10/10 | 5204 days | 39% |
| Nicola Thackray | 9/10 | 5205 days | 38% |
| Gillian Powell | 8/10 | 5219 days | 38% |
| J Blake | 9/10 | 5222 days | 38% |
| Adam Hayley | 5/10 | 5230 days | 24% |
| Valerie | 10/10 | 5232 days | 39% |
| Annie Pennington | 8/10 | 5233 days | 38% |
| Tayler Gray | 5/10 | 5233 days | 24% |
| Rich Butler | 4/10 | 5236 days | 18% |
| Seifert | 10/10 | 5238 days | 39% |
| Henrik Petersen | 8/10 | 5239 days | 38% |
| Barry | 9/10 | 5239 days | 38% |
| Petersen | 10/10 | 5239 days | 39% |
| Elinor Bell | 6/10 | 5241 days | 31% |
| Clamdine | 8/10 | 5241 days | 38% |
| Emma Wilkinson | 9/10 | 5245 days | 38% |
| Jenny | 8/10 | 5247 days | 38% |
| janrip | 9/10 | 5308 days | 38% |
| allesca | 9/10 | 5369 days | 38% |
| Jon van Hanten | 8/10 | 5508 days | 38% |
| Charli Skinner | 8/10 | 5513 days | 38% |
| Katy | 7/10 | 5516 days | 35% |
| Jake Webster | 4/10 | 5569 days | 18% |
| Andy & Louise Dutton | 9/10 | 5570 days | 38% |
| Andy | 7/10 | 5573 days | 35% |
| Matt Roper | 9/10 | 5574 days | 38% |
| Michele Prevost | 9/10 | 5578 days | 38% |
| Gerhard Kronen | 6/10 | 5580 days | 31% |
| snodge | 9/10 | 5583 days | 38% |
| Barbara Peddie | 8/10 | 5583 days | 38% |
| Wender Jakoleseu | 8/10 | 5585 days | 38% |
| M and H Lunn | 8/10 | 5592 days | 38% |
| Johan | 10/10 | 5593 days | 39% |
| Roger Trusedale | 9/10 | 5593 days | 38% |
| Will Jemma | 8/10 | 5596 days | 38% |
| David Rich | 9/10 | 5596 days | 38% |
| Lousie Hug | 9/10 | 5597 days | 38% |
| Anne Veser | 10/10 | 5603 days | 39% |
| Caitriona Doyle | 9/10 | 5605 days | 38% |
| Pam K | 10/10 | 5610 days | 39% |
| Douglas Kirby | 9/10 | 5624 days | 38% |
| Annemiek and Rianne | 9/10 | 5624 days | 38% |
| Connie Graae | 8/10 | 5628 days | 38% |
| Torsten Gehrke | 7/10 | 5628 days | 35% |
| maleta | 7/10 | 5694 days | 35% |
| canadianislandgirl | 8/10 | 5703 days | 38% |
| bhb | 8/10 | 5734 days | 38% |
| mizzsharon | 10/10 | 5734 days | 39% |
| bondd | 10/10 | 5782 days | 39% |
| Andrew | 7/10 | 5887 days | 35% |
| MorganK | 8/10 | 5909 days | 38% |
| BouterG | 9/10 | 5913 days | 38% |
| straw64 | 8/10 | 5917 days | 38% |
| caroldarren | 8/10 | 5917 days | 38% |
| Adi | 10/10 | 5917 days | 39% |
| Jake1 | 8/10 | 5919 days | 38% |
| Katharina | 9/10 | 5921 days | 38% |
| AlbertF | 7/10 | 5923 days | 35% |
| LosItaly | 10/10 | 5929 days | 39% |
| ClodaghM | 7/10 | 5934 days | 35% |
| Andrew Wilson | 9/10 | 5934 days | 38% |
| Robert | 7/10 | 5940 days | 35% |
| Maria | 8/10 | 5940 days | 38% |
| JohnE | 5/10 | 5943 days | 24% |
| RachelR | 8/10 | 5950 days | 38% |
| DavidMurray | 10/10 | 5951 days | 39% |
| Lorna | 9/10 | 5966 days | 38% |
| NinaH1 | 9/10 | 5967 days | 38% |
| Bruce | 8/10 | 5967 days | 38% |
| Katy | 6/10 | 5967 days | 31% |
| Daniel | 6/10 | 5976 days | 31% |
| ArnarF | 8/10 | 5976 days | 38% |
| SonjaS | 9/10 | 5976 days | 38% |
| HenkR | 8/10 | 5976 days | 38% |
| Salick | 6/10 | 5981 days | 31% |
| Corien | 7/10 | 5981 days | 35% |
| Stijn | 8/10 | 5984 days | 38% |
| Andie | 9/10 | 5989 days | 38% |
| Amy | 9/10 | 5995 days | 38% |
| Zylstra | 9/10 | 5997 days | 38% |
| Melinda | 7/10 | 6001 days | 35% |
| landlord | 9/10 | 6004 days | 38% |
| Helen | 8/10 | 6029 days | 38% |
| David | 9/10 | 6030 days | 38% |
| Tony | 10/10 | 6034 days | 39% |
| Paul | 10/10 | 6034 days | 39% |
| Sabrina | 9/10 | 6048 days | 38% |
| Hanna | 8/10 | 6062 days | 38% |
| Gayle | 9/10 | 6074 days | 38% |
| Rebekka | 10/10 | 6081 days | 39% |
| Gemma | 10/10 | 6084 days | 39% |
| Jeni | 9/10 | 6103 days | 38% |
| Daniela Bell | 7/10 | 6123 days | 35% |
| fgregory | 10/10 | 6179 days | 39% |
| Liz Brown | 10/10 | 6253 days | 39% |
| Naoko | 10/10 | 6283 days | 39% |
| Ivan | 10/10 | 6345 days | 39% |
| Jenny Hulsebosch | 9/10 | 6345 days | 38% |
| Gail | 10/10 | 6363 days | 39% |
| Stella | 9/10 | 6386 days | 38% |
| marie-pier Poulin | 10/10 | 6387 days | 39% |
| Michelle Orr | 10/10 | 6399 days | 39% |
| Kevin | 6/10 | 6402 days | 31% |
| JanKovar | 10/10 | 6635 days | 39% |
| Flinders | 7/10 | 6641 days | 35% |
| Dave | 8/10 | 6647 days | 38% |
| Janning | 8/10 | 6653 days | 38% |
| Hannah | 9/10 | 6657 days | 38% |
| KikiNelissen | 9/10 | 6695 days | 38% |
| Geert | 6/10 | 6697 days | 31% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Mitai Maori Village experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-2.25% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 114 days. However the Mitai Maori Village experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Mitai Maori Village experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -2.21% |
| 198 | -2.23% |
| 199 | -2.24% |
| 200 | -2.25% |
| 201 | -2.26% |
| 202 | -2.27% |
| 203 | -2.28% |
| … | … |
Balancing Adjustment
2.81% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
83%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.