G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Mitai Maori Village.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Mitai Maori Village
Valid Reviews
147 Valid Reviews
The Mitai Maori Village experience has a total of 147 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 147 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 29 |
|
20% |
| 9/10 | 43 |
|
29% |
| 8/10 | 34 |
|
23% |
| 7/10 | 19 |
|
13% |
| 6/10 | 12 |
|
8% |
| 5/10 | 6 |
|
4% |
| 4/10 | 2 |
|
1% |
| 3/10 | 0 |
|
0% |
| 2/10 | 2 |
|
1% |
| 1/10 | 0 |
|
0% |
81.36% Average
The raw data average (mean) for all the Mitai Maori Village valid reviews is 81.36% and is based on 147 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
135 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 147 valid reviews, the experience has 135 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 135 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 26 |
|
19% |
| 9/10 | 39 |
|
29% |
| 8/10 | 31 |
|
23% |
| 7/10 | 17 |
|
13% |
| 6/10 | 12 |
|
9% |
| 5/10 | 6 |
|
4% |
| 4/10 | 2 |
|
1% |
| 3/10 | 0 |
|
0% |
| 2/10 | 2 |
|
1% |
| 1/10 | 0 |
|
0% |
80.89% Average
The raw data average (mean) for all the Mitai Maori Village face-to-face reviews is 80.89% and is based on 135 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
82.71%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Michele Geillon | 10/10 | 3636 days | 100% |
| Stephanie Still | 8/10 | 3652 days | 96% |
| Anna Scholten | 8/10 | 3691 days | 91% |
| Sascha Daub | 9/10 | 3692 days | 91% |
| Ulli | 6/10 | 3696 days | 79% |
| Bram and Laura | 7/10 | 4118 days | 31% |
| Lagarde | 9/10 | 4360 days | 0% |
| Florian Littmann | 7/10 | 4423 days | 63% |
| Anna | 7/10 | 4423 days | 63% |
| Celine Darde | 6/10 | 4433 days | 58% |
| Ludovic Denee | 6/10 | 4433 days | 58% |
| Constanze | 10/10 | 4762 days | 68% |
| Soren and Inelase Lindhardbell | 9/10 | 4830 days | 67% |
| Soren and Inelase Lindhardbell | 9/10 | 4830 days | 67% |
| Wouter Trumpie | 7/10 | 4837 days | 63% |
| Timo Maschke | 9/10 | 4839 days | 67% |
| Cennart ud Brock | 8/10 | 4847 days | 66% |
| Alexander Klein | 6/10 | 4852 days | 58% |
| Thibault Bonenfant | 10/10 | 4854 days | 68% |
| Roshnie | 8/10 | 4878 days | 66% |
| Moss | 9/10 | 5108 days | 67% |
| Paul & Jayne Smith | 5/10 | 5133 days | 51% |
| Tamara McVey | 10/10 | 5135 days | 68% |
| M H Hansen | 5/10 | 5135 days | 51% |
| Dirk & Marlene | 9/10 | 5135 days | 67% |
| Lesley Nicolas | 9/10 | 5135 days | 67% |
| Hans Oudenbroek | 7/10 | 5137 days | 63% |
| Hayo Heerink | 8/10 | 5138 days | 66% |
| de Weijer | 2/10 | 5140 days | 29% |
| Magda Savels | 9/10 | 5145 days | 67% |
| Dugald McCallum | 10/10 | 5151 days | 68% |
| van Rees | 8/10 | 5223 days | 66% |
| John & Myra Sloan | 2/10 | 5223 days | 29% |
| Ron & Hannah de Reuver | 5/10 | 5228 days | 51% |
| GenH | 7/10 | 5458 days | 63% |
| Zoe Barker | 6/10 | 5463 days | 58% |
| Knapen | 7/10 | 5469 days | 63% |
| Jason & Beth Berlin | 10/10 | 5475 days | 68% |
| Nicola Thackray | 9/10 | 5476 days | 67% |
| Gillian Powell | 8/10 | 5490 days | 66% |
| J Blake | 9/10 | 5493 days | 67% |
| Adam Hayley | 5/10 | 5501 days | 51% |
| Valerie | 10/10 | 5503 days | 68% |
| Annie Pennington | 8/10 | 5504 days | 66% |
| Tayler Gray | 5/10 | 5504 days | 51% |
| Rich Butler | 4/10 | 5507 days | 43% |
| Seifert | 10/10 | 5509 days | 68% |
| Henrik Petersen | 8/10 | 5510 days | 66% |
| Barry | 9/10 | 5510 days | 67% |
| Petersen | 10/10 | 5510 days | 68% |
| Elinor Bell | 6/10 | 5512 days | 58% |
| Clamdine | 8/10 | 5512 days | 66% |
| Emma Wilkinson | 9/10 | 5516 days | 67% |
| Jenny | 8/10 | 5518 days | 66% |
| janrip | 9/10 | 5579 days | 67% |
| allesca | 9/10 | 5640 days | 67% |
| Jon van Hanten | 8/10 | 5779 days | 66% |
| Charli Skinner | 8/10 | 5784 days | 66% |
| Katy | 7/10 | 5787 days | 63% |
| Jake Webster | 4/10 | 5840 days | 43% |
| Andy & Louise Dutton | 9/10 | 5841 days | 67% |
| Andy | 7/10 | 5844 days | 63% |
| Matt Roper | 9/10 | 5845 days | 67% |
| Michele Prevost | 9/10 | 5849 days | 67% |
| Gerhard Kronen | 6/10 | 5851 days | 58% |
| snodge | 9/10 | 5854 days | 67% |
| Barbara Peddie | 8/10 | 5854 days | 66% |
| Wender Jakoleseu | 8/10 | 5856 days | 66% |
| M and H Lunn | 8/10 | 5863 days | 66% |
| Johan | 10/10 | 5864 days | 68% |
| Roger Trusedale | 9/10 | 5864 days | 67% |
| Will Jemma | 8/10 | 5867 days | 66% |
| David Rich | 9/10 | 5867 days | 67% |
| Lousie Hug | 9/10 | 5868 days | 67% |
| Anne Veser | 10/10 | 5874 days | 68% |
| Caitriona Doyle | 9/10 | 5876 days | 67% |
| Pam K | 10/10 | 5881 days | 68% |
| Douglas Kirby | 9/10 | 5895 days | 67% |
| Annemiek and Rianne | 9/10 | 5895 days | 67% |
| Connie Graae | 8/10 | 5899 days | 66% |
| Torsten Gehrke | 7/10 | 5899 days | 63% |
| maleta | 7/10 | 5965 days | 63% |
| canadianislandgirl | 8/10 | 5974 days | 66% |
| bhb | 8/10 | 6005 days | 66% |
| mizzsharon | 10/10 | 6005 days | 68% |
| bondd | 10/10 | 6053 days | 68% |
| Andrew | 7/10 | 6158 days | 63% |
| MorganK | 8/10 | 6180 days | 66% |
| BouterG | 9/10 | 6184 days | 67% |
| straw64 | 8/10 | 6188 days | 66% |
| caroldarren | 8/10 | 6188 days | 66% |
| Adi | 10/10 | 6188 days | 68% |
| Jake1 | 8/10 | 6190 days | 66% |
| Katharina | 9/10 | 6192 days | 67% |
| AlbertF | 7/10 | 6194 days | 63% |
| LosItaly | 10/10 | 6200 days | 68% |
| ClodaghM | 7/10 | 6205 days | 63% |
| Andrew Wilson | 9/10 | 6205 days | 67% |
| Robert | 7/10 | 6211 days | 63% |
| Maria | 8/10 | 6211 days | 66% |
| JohnE | 5/10 | 6214 days | 51% |
| RachelR | 8/10 | 6221 days | 66% |
| DavidMurray | 10/10 | 6222 days | 68% |
| Lorna | 9/10 | 6237 days | 67% |
| NinaH1 | 9/10 | 6238 days | 67% |
| Bruce | 8/10 | 6238 days | 66% |
| Katy | 6/10 | 6238 days | 58% |
| Daniel | 6/10 | 6247 days | 58% |
| ArnarF | 8/10 | 6247 days | 66% |
| SonjaS | 9/10 | 6247 days | 67% |
| HenkR | 8/10 | 6247 days | 66% |
| Salick | 6/10 | 6252 days | 58% |
| Corien | 7/10 | 6252 days | 63% |
| Stijn | 8/10 | 6255 days | 66% |
| Andie | 9/10 | 6260 days | 67% |
| Amy | 9/10 | 6266 days | 67% |
| Zylstra | 9/10 | 6268 days | 67% |
| Melinda | 7/10 | 6272 days | 63% |
| landlord | 9/10 | 6275 days | 67% |
| Helen | 8/10 | 6300 days | 66% |
| David | 9/10 | 6301 days | 67% |
| Tony | 10/10 | 6305 days | 68% |
| Paul | 10/10 | 6305 days | 68% |
| Sabrina | 9/10 | 6319 days | 67% |
| Hanna | 8/10 | 6333 days | 66% |
| Gayle | 9/10 | 6345 days | 67% |
| Rebekka | 10/10 | 6352 days | 68% |
| Gemma | 10/10 | 6354 days | 68% |
| Jeni | 9/10 | 6374 days | 67% |
| Daniela Bell | 7/10 | 6394 days | 63% |
| fgregory | 10/10 | 6450 days | 68% |
| Liz Brown | 10/10 | 6524 days | 68% |
| Naoko | 10/10 | 6554 days | 68% |
| Ivan | 10/10 | 6616 days | 68% |
| Jenny Hulsebosch | 9/10 | 6616 days | 67% |
| Gail | 10/10 | 6634 days | 68% |
| Stella | 9/10 | 6657 days | 67% |
| marie-pier Poulin | 10/10 | 6658 days | 68% |
| Michelle Orr | 10/10 | 6670 days | 68% |
| Kevin | 6/10 | 6673 days | 58% |
| JanKovar | 10/10 | 6906 days | 68% |
| Flinders | 7/10 | 6912 days | 63% |
| Dave | 8/10 | 6918 days | 66% |
| Janning | 8/10 | 6924 days | 66% |
| Hannah | 9/10 | 6928 days | 67% |
| KikiNelissen | 9/10 | 6966 days | 67% |
| Geert | 6/10 | 6968 days | 58% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Mitai Maori Village experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.03% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 57 days. However the Mitai Maori Village experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Mitai Maori Village experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.97% |
| 198 | -3.99% |
| 199 | -4.01% |
| 200 | -4.03% |
| 201 | -4.05% |
| 202 | -4.07% |
| 203 | -4.09% |
| … | … |
Balancing Adjustment
3.38% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
82%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.