Ranking Score Explained

Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Mitai Maori Village.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Cymen Crick's avatar

Cymen Crick

Rankers Owner

Mitai Maori Village

Valid Reviews

147 Valid Reviews

The Mitai Maori Village experience has a total of 147 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 147 valid reviews:

Rating Count Percentage
10/10 29
20%
9/10 43
29%
8/10 34
23%
7/10 19
13%
6/10 12
8%
5/10 6
4%
4/10 2
1%
3/10 0
0%
2/10 2
1%
1/10 0
0%

81.36% Average

The raw data average (mean) for all the Mitai Maori Village valid reviews is 81.36% and is based on 147 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

135 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 147 valid reviews, the experience has 135 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 135 face-to-face reviews:

Rating Count Percentage
10/10 26
19%
9/10 39
29%
8/10 31
23%
7/10 17
13%
6/10 12
9%
5/10 6
4%
4/10 2
1%
3/10 0
0%
2/10 2
1%
1/10 0
0%

80.89% Average

The raw data average (mean) for all the Mitai Maori Village face-to-face reviews is 80.89% and is based on 135 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

82.94%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Relative Weight
Michele Geillon 10/10 3365 days 100%
Stephanie Still 8/10 3381 days 96%
Anna Scholten 8/10 3420 days 91%
Sascha Daub 9/10 3421 days 92%
Ulli 6/10 3425 days 77%
Bram and Laura 7/10 3847 days 37%
Lagarde 9/10 4089 days 12%
Florian Littmann 7/10 4152 days 3%
Anna 7/10 4152 days 3%
Celine Darde 6/10 4162 days 0%
Ludovic Denee 6/10 4162 days 0%
Constanze 10/10 4491 days 39%
Soren and Inelase Lindhardbell 9/10 4559 days 38%
Soren and Inelase Lindhardbell 9/10 4559 days 38%
Wouter Trumpie 7/10 4566 days 35%
Timo Maschke 9/10 4568 days 38%
Cennart ud Brock 8/10 4576 days 38%
Alexander Klein 6/10 4581 days 31%
Thibault Bonenfant 10/10 4583 days 39%
Roshnie 8/10 4607 days 38%
Moss 9/10 4837 days 38%
Paul & Jayne Smith 5/10 4862 days 24%
Tamara McVey 10/10 4864 days 39%
M H Hansen 5/10 4864 days 24%
Dirk & Marlene 9/10 4864 days 38%
Lesley Nicolas 9/10 4864 days 38%
Hans Oudenbroek 7/10 4866 days 35%
Hayo Heerink 8/10 4867 days 38%
de Weijer 2/10 4869 days 5%
Magda Savels 9/10 4874 days 38%
Dugald McCallum 10/10 4880 days 39%
van Rees 8/10 4952 days 38%
John & Myra Sloan 2/10 4952 days 5%
Ron & Hannah de Reuver 5/10 4957 days 24%
GenH 7/10 5187 days 35%
Zoe Barker 6/10 5192 days 31%
Knapen 7/10 5198 days 35%
Jason & Beth Berlin 10/10 5204 days 39%
Nicola Thackray 9/10 5205 days 38%
Gillian Powell 8/10 5219 days 38%
J Blake 9/10 5222 days 38%
Adam Hayley 5/10 5230 days 24%
Valerie 10/10 5232 days 39%
Annie Pennington 8/10 5233 days 38%
Tayler Gray 5/10 5233 days 24%
Rich Butler 4/10 5236 days 18%
Seifert 10/10 5238 days 39%
Henrik Petersen 8/10 5239 days 38%
Barry 9/10 5239 days 38%
Petersen 10/10 5239 days 39%
Elinor Bell 6/10 5241 days 31%
Clamdine 8/10 5241 days 38%
Emma Wilkinson 9/10 5245 days 38%
Jenny 8/10 5247 days 38%
janrip 9/10 5308 days 38%
allesca 9/10 5369 days 38%
Jon van Hanten 8/10 5508 days 38%
Charli Skinner 8/10 5513 days 38%
Katy 7/10 5516 days 35%
Jake Webster 4/10 5569 days 18%
Andy & Louise Dutton 9/10 5570 days 38%
Andy 7/10 5573 days 35%
Matt Roper 9/10 5574 days 38%
Michele Prevost 9/10 5578 days 38%
Gerhard Kronen 6/10 5580 days 31%
snodge 9/10 5583 days 38%
Barbara Peddie 8/10 5583 days 38%
Wender Jakoleseu 8/10 5585 days 38%
M and H Lunn 8/10 5592 days 38%
Johan 10/10 5593 days 39%
Roger Trusedale 9/10 5593 days 38%
Will Jemma 8/10 5596 days 38%
David Rich 9/10 5596 days 38%
Lousie Hug 9/10 5597 days 38%
Anne Veser 10/10 5603 days 39%
Caitriona Doyle 9/10 5605 days 38%
Pam K 10/10 5610 days 39%
Douglas Kirby 9/10 5624 days 38%
Annemiek and Rianne 9/10 5624 days 38%
Connie Graae 8/10 5628 days 38%
Torsten Gehrke 7/10 5628 days 35%
maleta 7/10 5694 days 35%
canadianislandgirl 8/10 5703 days 38%
bhb 8/10 5734 days 38%
mizzsharon 10/10 5734 days 39%
bondd 10/10 5782 days 39%
Andrew 7/10 5887 days 35%
MorganK 8/10 5909 days 38%
BouterG 9/10 5913 days 38%
straw64 8/10 5917 days 38%
caroldarren 8/10 5917 days 38%
Adi 10/10 5917 days 39%
Jake1 8/10 5919 days 38%
Katharina 9/10 5921 days 38%
AlbertF 7/10 5923 days 35%
LosItaly 10/10 5929 days 39%
ClodaghM 7/10 5934 days 35%
Andrew Wilson 9/10 5934 days 38%
Robert 7/10 5940 days 35%
Maria 8/10 5940 days 38%
JohnE 5/10 5943 days 24%
RachelR 8/10 5950 days 38%
DavidMurray 10/10 5951 days 39%
Lorna 9/10 5966 days 38%
NinaH1 9/10 5967 days 38%
Bruce 8/10 5967 days 38%
Katy 6/10 5967 days 31%
Daniel 6/10 5976 days 31%
ArnarF 8/10 5976 days 38%
SonjaS 9/10 5976 days 38%
HenkR 8/10 5976 days 38%
Salick 6/10 5981 days 31%
Corien 7/10 5981 days 35%
Stijn 8/10 5984 days 38%
Andie 9/10 5989 days 38%
Amy 9/10 5995 days 38%
Zylstra 9/10 5997 days 38%
Melinda 7/10 6001 days 35%
landlord 9/10 6004 days 38%
Helen 8/10 6029 days 38%
David 9/10 6030 days 38%
Tony 10/10 6034 days 39%
Paul 10/10 6034 days 39%
Sabrina 9/10 6048 days 38%
Hanna 8/10 6062 days 38%
Gayle 9/10 6074 days 38%
Rebekka 10/10 6081 days 39%
Gemma 10/10 6084 days 39%
Jeni 9/10 6103 days 38%
Daniela Bell 7/10 6123 days 35%
fgregory 10/10 6179 days 39%
Liz Brown 10/10 6253 days 39%
Naoko 10/10 6283 days 39%
Ivan 10/10 6345 days 39%
Jenny Hulsebosch 9/10 6345 days 38%
Gail 10/10 6363 days 39%
Stella 9/10 6386 days 38%
marie-pier Poulin 10/10 6387 days 39%
Michelle Orr 10/10 6399 days 39%
Kevin 6/10 6402 days 31%
JanKovar 10/10 6635 days 39%
Flinders 7/10 6641 days 35%
Dave 8/10 6647 days 38%
Janning 8/10 6653 days 38%
Hannah 9/10 6657 days 38%
KikiNelissen 9/10 6695 days 38%
Geert 6/10 6697 days 31%

Adjustments

Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.

Sample Size Adjustment

No Adjustment

A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Mitai Maori Village experience has plenty of reviews and does not meet the criteria for any adjustment.

Recent Reviews Adjustment

-2.25% Adjustment

There may be an adjustment if this experience hasn't received any reviews within the last 114 days. However the Mitai Maori Village experience does not meet the criteria for any adjustment.

In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.

The Mitai Maori Village experience has been adjusted for 200 days. Adjustments are according to the following table.

Days Adjustment
197 -2.21%
198 -2.23%
199 -2.24%
200 -2.25%
201 -2.26%
202 -2.27%
203 -2.28%

Balancing Adjustment

2.81% Adjustment

Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.

You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.

We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.

Final Ranking Score

83%

The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.