Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Mitai Maori Village.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Mitai Maori Village
Valid Reviews
147 Valid Reviews
The Mitai Maori Village experience has a total of 147 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 147 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 29 |
|
20% |
| 9/10 | 43 |
|
29% |
| 8/10 | 34 |
|
23% |
| 7/10 | 19 |
|
13% |
| 6/10 | 12 |
|
8% |
| 5/10 | 6 |
|
4% |
| 4/10 | 2 |
|
1% |
| 3/10 | 0 |
|
0% |
| 2/10 | 2 |
|
1% |
| 1/10 | 0 |
|
0% |
81.36% Average
The raw data average (mean) for all the Mitai Maori Village valid reviews is 81.36% and is based on 147 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
135 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 147 valid reviews, the experience has 135 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 135 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 26 |
|
19% |
| 9/10 | 39 |
|
29% |
| 8/10 | 31 |
|
23% |
| 7/10 | 17 |
|
13% |
| 6/10 | 12 |
|
9% |
| 5/10 | 6 |
|
4% |
| 4/10 | 2 |
|
1% |
| 3/10 | 0 |
|
0% |
| 2/10 | 2 |
|
1% |
| 1/10 | 0 |
|
0% |
80.89% Average
The raw data average (mean) for all the Mitai Maori Village face-to-face reviews is 80.89% and is based on 135 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
83.16%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Michele Geillon | 10/10 | 3579 days | 100% |
| Stephanie Still | 8/10 | 3595 days | 96% |
| Anna Scholten | 8/10 | 3634 days | 91% |
| Sascha Daub | 9/10 | 3635 days | 92% |
| Ulli | 6/10 | 3639 days | 80% |
| Bram and Laura | 7/10 | 4061 days | 37% |
| Lagarde | 9/10 | 4303 days | 9% |
| Florian Littmann | 7/10 | 4366 days | 1% |
| Anna | 7/10 | 4366 days | 1% |
| Celine Darde | 6/10 | 4376 days | 0% |
| Ludovic Denee | 6/10 | 4376 days | 0% |
| Constanze | 10/10 | 4705 days | 64% |
| Soren and Inelase Lindhardbell | 9/10 | 4773 days | 63% |
| Soren and Inelase Lindhardbell | 9/10 | 4773 days | 63% |
| Wouter Trumpie | 7/10 | 4780 days | 59% |
| Timo Maschke | 9/10 | 4782 days | 63% |
| Cennart ud Brock | 8/10 | 4790 days | 62% |
| Alexander Klein | 6/10 | 4795 days | 55% |
| Thibault Bonenfant | 10/10 | 4797 days | 64% |
| Roshnie | 8/10 | 4821 days | 62% |
| Moss | 9/10 | 5051 days | 63% |
| Paul & Jayne Smith | 5/10 | 5076 days | 48% |
| Tamara McVey | 10/10 | 5078 days | 64% |
| M H Hansen | 5/10 | 5078 days | 48% |
| Dirk & Marlene | 9/10 | 5078 days | 63% |
| Lesley Nicolas | 9/10 | 5078 days | 63% |
| Hans Oudenbroek | 7/10 | 5080 days | 59% |
| Hayo Heerink | 8/10 | 5081 days | 62% |
| de Weijer | 2/10 | 5083 days | 29% |
| Magda Savels | 9/10 | 5088 days | 63% |
| Dugald McCallum | 10/10 | 5094 days | 64% |
| van Rees | 8/10 | 5166 days | 62% |
| John & Myra Sloan | 2/10 | 5166 days | 29% |
| Ron & Hannah de Reuver | 5/10 | 5171 days | 48% |
| GenH | 7/10 | 5401 days | 59% |
| Zoe Barker | 6/10 | 5406 days | 55% |
| Knapen | 7/10 | 5412 days | 59% |
| Jason & Beth Berlin | 10/10 | 5418 days | 64% |
| Nicola Thackray | 9/10 | 5419 days | 63% |
| Gillian Powell | 8/10 | 5433 days | 62% |
| J Blake | 9/10 | 5436 days | 63% |
| Adam Hayley | 5/10 | 5444 days | 48% |
| Valerie | 10/10 | 5446 days | 64% |
| Annie Pennington | 8/10 | 5447 days | 62% |
| Tayler Gray | 5/10 | 5447 days | 48% |
| Rich Butler | 4/10 | 5450 days | 41% |
| Seifert | 10/10 | 5452 days | 64% |
| Henrik Petersen | 8/10 | 5453 days | 62% |
| Barry | 9/10 | 5453 days | 63% |
| Petersen | 10/10 | 5453 days | 64% |
| Elinor Bell | 6/10 | 5455 days | 55% |
| Clamdine | 8/10 | 5455 days | 62% |
| Emma Wilkinson | 9/10 | 5459 days | 63% |
| Jenny | 8/10 | 5461 days | 62% |
| janrip | 9/10 | 5522 days | 63% |
| allesca | 9/10 | 5583 days | 63% |
| Jon van Hanten | 8/10 | 5722 days | 62% |
| Charli Skinner | 8/10 | 5727 days | 62% |
| Katy | 7/10 | 5730 days | 59% |
| Jake Webster | 4/10 | 5783 days | 41% |
| Andy & Louise Dutton | 9/10 | 5784 days | 63% |
| Andy | 7/10 | 5787 days | 59% |
| Matt Roper | 9/10 | 5788 days | 63% |
| Michele Prevost | 9/10 | 5792 days | 63% |
| Gerhard Kronen | 6/10 | 5794 days | 55% |
| snodge | 9/10 | 5797 days | 63% |
| Barbara Peddie | 8/10 | 5797 days | 62% |
| Wender Jakoleseu | 8/10 | 5799 days | 62% |
| M and H Lunn | 8/10 | 5806 days | 62% |
| Johan | 10/10 | 5807 days | 64% |
| Roger Trusedale | 9/10 | 5807 days | 63% |
| Will Jemma | 8/10 | 5810 days | 62% |
| David Rich | 9/10 | 5810 days | 63% |
| Lousie Hug | 9/10 | 5811 days | 63% |
| Anne Veser | 10/10 | 5817 days | 64% |
| Caitriona Doyle | 9/10 | 5819 days | 63% |
| Pam K | 10/10 | 5824 days | 64% |
| Douglas Kirby | 9/10 | 5838 days | 63% |
| Annemiek and Rianne | 9/10 | 5838 days | 63% |
| Connie Graae | 8/10 | 5842 days | 62% |
| Torsten Gehrke | 7/10 | 5842 days | 59% |
| maleta | 7/10 | 5908 days | 59% |
| canadianislandgirl | 8/10 | 5917 days | 62% |
| bhb | 8/10 | 5948 days | 62% |
| mizzsharon | 10/10 | 5948 days | 64% |
| bondd | 10/10 | 5996 days | 64% |
| Andrew | 7/10 | 6101 days | 59% |
| MorganK | 8/10 | 6123 days | 62% |
| BouterG | 9/10 | 6127 days | 63% |
| straw64 | 8/10 | 6131 days | 62% |
| caroldarren | 8/10 | 6131 days | 62% |
| Adi | 10/10 | 6131 days | 64% |
| Jake1 | 8/10 | 6133 days | 62% |
| Katharina | 9/10 | 6135 days | 63% |
| AlbertF | 7/10 | 6138 days | 59% |
| LosItaly | 10/10 | 6143 days | 64% |
| ClodaghM | 7/10 | 6148 days | 59% |
| Andrew Wilson | 9/10 | 6148 days | 63% |
| Robert | 7/10 | 6155 days | 59% |
| Maria | 8/10 | 6155 days | 62% |
| JohnE | 5/10 | 6157 days | 48% |
| RachelR | 8/10 | 6164 days | 62% |
| DavidMurray | 10/10 | 6165 days | 64% |
| Lorna | 9/10 | 6180 days | 63% |
| NinaH1 | 9/10 | 6181 days | 63% |
| Bruce | 8/10 | 6182 days | 62% |
| Katy | 6/10 | 6182 days | 55% |
| Daniel | 6/10 | 6190 days | 55% |
| ArnarF | 8/10 | 6190 days | 62% |
| SonjaS | 9/10 | 6190 days | 63% |
| HenkR | 8/10 | 6190 days | 62% |
| Salick | 6/10 | 6196 days | 55% |
| Corien | 7/10 | 6196 days | 59% |
| Stijn | 8/10 | 6198 days | 62% |
| Andie | 9/10 | 6203 days | 63% |
| Amy | 9/10 | 6210 days | 63% |
| Zylstra | 9/10 | 6212 days | 63% |
| Melinda | 7/10 | 6216 days | 59% |
| landlord | 9/10 | 6218 days | 63% |
| Helen | 8/10 | 6244 days | 62% |
| David | 9/10 | 6244 days | 63% |
| Tony | 10/10 | 6248 days | 64% |
| Paul | 10/10 | 6248 days | 64% |
| Sabrina | 9/10 | 6263 days | 63% |
| Hanna | 8/10 | 6277 days | 62% |
| Gayle | 9/10 | 6288 days | 63% |
| Rebekka | 10/10 | 6295 days | 64% |
| Gemma | 10/10 | 6298 days | 64% |
| Jeni | 9/10 | 6318 days | 63% |
| Daniela Bell | 7/10 | 6338 days | 59% |
| fgregory | 10/10 | 6394 days | 64% |
| Liz Brown | 10/10 | 6468 days | 64% |
| Naoko | 10/10 | 6497 days | 64% |
| Ivan | 10/10 | 6559 days | 64% |
| Jenny Hulsebosch | 9/10 | 6559 days | 63% |
| Gail | 10/10 | 6577 days | 64% |
| Stella | 9/10 | 6600 days | 63% |
| marie-pier Poulin | 10/10 | 6601 days | 64% |
| Michelle Orr | 10/10 | 6613 days | 64% |
| Kevin | 6/10 | 6616 days | 55% |
| JanKovar | 10/10 | 6849 days | 64% |
| Flinders | 7/10 | 6855 days | 59% |
| Dave | 8/10 | 6861 days | 62% |
| Janning | 8/10 | 6867 days | 62% |
| Hannah | 9/10 | 6871 days | 63% |
| KikiNelissen | 9/10 | 6909 days | 63% |
| Geert | 6/10 | 6911 days | 55% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Mitai Maori Village experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.07% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 45 days. However the Mitai Maori Village experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Mitai Maori Village experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.01% |
| 198 | -4.03% |
| 199 | -4.05% |
| 200 | -4.07% |
| 201 | -4.09% |
| 202 | -4.11% |
| 203 | -4.13% |
| … | … |
Balancing Adjustment
3.26% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
82%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.