Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Mitai Maori Village.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Mitai Maori Village
Valid Reviews
147 Valid Reviews
The Mitai Maori Village experience has a total of 147 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 147 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 29 |
|
20% |
| 9/10 | 43 |
|
29% |
| 8/10 | 34 |
|
23% |
| 7/10 | 19 |
|
13% |
| 6/10 | 12 |
|
8% |
| 5/10 | 6 |
|
4% |
| 4/10 | 2 |
|
1% |
| 3/10 | 0 |
|
0% |
| 2/10 | 2 |
|
1% |
| 1/10 | 0 |
|
0% |
81.36% Average
The raw data average (mean) for all the Mitai Maori Village valid reviews is 81.36% and is based on 147 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
135 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 147 valid reviews, the experience has 135 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 135 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 26 |
|
19% |
| 9/10 | 39 |
|
29% |
| 8/10 | 31 |
|
23% |
| 7/10 | 17 |
|
13% |
| 6/10 | 12 |
|
9% |
| 5/10 | 6 |
|
4% |
| 4/10 | 2 |
|
1% |
| 3/10 | 0 |
|
0% |
| 2/10 | 2 |
|
1% |
| 1/10 | 0 |
|
0% |
80.89% Average
The raw data average (mean) for all the Mitai Maori Village face-to-face reviews is 80.89% and is based on 135 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
83.15%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Michele Geillon | 10/10 | 3576 days | 100% |
| Stephanie Still | 8/10 | 3592 days | 96% |
| Anna Scholten | 8/10 | 3631 days | 91% |
| Sascha Daub | 9/10 | 3632 days | 92% |
| Ulli | 6/10 | 3636 days | 80% |
| Bram and Laura | 7/10 | 4058 days | 37% |
| Lagarde | 9/10 | 4300 days | 9% |
| Florian Littmann | 7/10 | 4363 days | 1% |
| Anna | 7/10 | 4363 days | 1% |
| Celine Darde | 6/10 | 4373 days | 0% |
| Ludovic Denee | 6/10 | 4373 days | 0% |
| Constanze | 10/10 | 4702 days | 63% |
| Soren and Inelase Lindhardbell | 9/10 | 4770 days | 63% |
| Soren and Inelase Lindhardbell | 9/10 | 4770 days | 63% |
| Wouter Trumpie | 7/10 | 4777 days | 59% |
| Timo Maschke | 9/10 | 4779 days | 63% |
| Cennart ud Brock | 8/10 | 4787 days | 62% |
| Alexander Klein | 6/10 | 4792 days | 54% |
| Thibault Bonenfant | 10/10 | 4794 days | 63% |
| Roshnie | 8/10 | 4818 days | 62% |
| Moss | 9/10 | 5048 days | 63% |
| Paul & Jayne Smith | 5/10 | 5073 days | 48% |
| Tamara McVey | 10/10 | 5075 days | 63% |
| M H Hansen | 5/10 | 5075 days | 48% |
| Dirk & Marlene | 9/10 | 5075 days | 63% |
| Lesley Nicolas | 9/10 | 5075 days | 63% |
| Hans Oudenbroek | 7/10 | 5077 days | 59% |
| Hayo Heerink | 8/10 | 5078 days | 62% |
| de Weijer | 2/10 | 5080 days | 28% |
| Magda Savels | 9/10 | 5085 days | 63% |
| Dugald McCallum | 10/10 | 5091 days | 63% |
| van Rees | 8/10 | 5163 days | 62% |
| John & Myra Sloan | 2/10 | 5163 days | 28% |
| Ron & Hannah de Reuver | 5/10 | 5168 days | 48% |
| GenH | 7/10 | 5398 days | 59% |
| Zoe Barker | 6/10 | 5403 days | 54% |
| Knapen | 7/10 | 5409 days | 59% |
| Jason & Beth Berlin | 10/10 | 5415 days | 63% |
| Nicola Thackray | 9/10 | 5416 days | 63% |
| Gillian Powell | 8/10 | 5430 days | 62% |
| J Blake | 9/10 | 5433 days | 63% |
| Adam Hayley | 5/10 | 5441 days | 48% |
| Valerie | 10/10 | 5443 days | 63% |
| Annie Pennington | 8/10 | 5444 days | 62% |
| Tayler Gray | 5/10 | 5444 days | 48% |
| Rich Butler | 4/10 | 5447 days | 41% |
| Seifert | 10/10 | 5449 days | 63% |
| Henrik Petersen | 8/10 | 5450 days | 62% |
| Barry | 9/10 | 5450 days | 63% |
| Petersen | 10/10 | 5450 days | 63% |
| Elinor Bell | 6/10 | 5452 days | 54% |
| Clamdine | 8/10 | 5452 days | 62% |
| Emma Wilkinson | 9/10 | 5456 days | 63% |
| Jenny | 8/10 | 5458 days | 62% |
| janrip | 9/10 | 5519 days | 63% |
| allesca | 9/10 | 5580 days | 63% |
| Jon van Hanten | 8/10 | 5719 days | 62% |
| Charli Skinner | 8/10 | 5724 days | 62% |
| Katy | 7/10 | 5727 days | 59% |
| Jake Webster | 4/10 | 5780 days | 41% |
| Andy & Louise Dutton | 9/10 | 5781 days | 63% |
| Andy | 7/10 | 5784 days | 59% |
| Matt Roper | 9/10 | 5785 days | 63% |
| Michele Prevost | 9/10 | 5789 days | 63% |
| Gerhard Kronen | 6/10 | 5791 days | 54% |
| snodge | 9/10 | 5794 days | 63% |
| Barbara Peddie | 8/10 | 5794 days | 62% |
| Wender Jakoleseu | 8/10 | 5796 days | 62% |
| M and H Lunn | 8/10 | 5803 days | 62% |
| Johan | 10/10 | 5804 days | 63% |
| Roger Trusedale | 9/10 | 5804 days | 63% |
| Will Jemma | 8/10 | 5807 days | 62% |
| David Rich | 9/10 | 5807 days | 63% |
| Lousie Hug | 9/10 | 5808 days | 63% |
| Anne Veser | 10/10 | 5814 days | 63% |
| Caitriona Doyle | 9/10 | 5816 days | 63% |
| Pam K | 10/10 | 5821 days | 63% |
| Douglas Kirby | 9/10 | 5835 days | 63% |
| Annemiek and Rianne | 9/10 | 5835 days | 63% |
| Connie Graae | 8/10 | 5839 days | 62% |
| Torsten Gehrke | 7/10 | 5839 days | 59% |
| maleta | 7/10 | 5905 days | 59% |
| canadianislandgirl | 8/10 | 5914 days | 62% |
| bhb | 8/10 | 5945 days | 62% |
| mizzsharon | 10/10 | 5945 days | 63% |
| bondd | 10/10 | 5993 days | 63% |
| Andrew | 7/10 | 6098 days | 59% |
| MorganK | 8/10 | 6120 days | 62% |
| BouterG | 9/10 | 6124 days | 63% |
| straw64 | 8/10 | 6128 days | 62% |
| caroldarren | 8/10 | 6128 days | 62% |
| Adi | 10/10 | 6129 days | 63% |
| Jake1 | 8/10 | 6130 days | 62% |
| Katharina | 9/10 | 6132 days | 63% |
| AlbertF | 7/10 | 6135 days | 59% |
| LosItaly | 10/10 | 6140 days | 63% |
| ClodaghM | 7/10 | 6145 days | 59% |
| Andrew Wilson | 9/10 | 6145 days | 63% |
| Robert | 7/10 | 6152 days | 59% |
| Maria | 8/10 | 6152 days | 62% |
| JohnE | 5/10 | 6154 days | 48% |
| RachelR | 8/10 | 6161 days | 62% |
| DavidMurray | 10/10 | 6162 days | 63% |
| Lorna | 9/10 | 6178 days | 63% |
| NinaH1 | 9/10 | 6178 days | 63% |
| Bruce | 8/10 | 6179 days | 62% |
| Katy | 6/10 | 6179 days | 54% |
| Daniel | 6/10 | 6187 days | 54% |
| ArnarF | 8/10 | 6187 days | 62% |
| SonjaS | 9/10 | 6187 days | 63% |
| HenkR | 8/10 | 6187 days | 62% |
| Salick | 6/10 | 6193 days | 54% |
| Corien | 7/10 | 6193 days | 59% |
| Stijn | 8/10 | 6195 days | 62% |
| Andie | 9/10 | 6200 days | 63% |
| Amy | 9/10 | 6207 days | 63% |
| Zylstra | 9/10 | 6209 days | 63% |
| Melinda | 7/10 | 6213 days | 59% |
| landlord | 9/10 | 6215 days | 63% |
| Helen | 8/10 | 6241 days | 62% |
| David | 9/10 | 6242 days | 63% |
| Tony | 10/10 | 6245 days | 63% |
| Paul | 10/10 | 6245 days | 63% |
| Sabrina | 9/10 | 6260 days | 63% |
| Hanna | 8/10 | 6274 days | 62% |
| Gayle | 9/10 | 6285 days | 63% |
| Rebekka | 10/10 | 6292 days | 63% |
| Gemma | 10/10 | 6295 days | 63% |
| Jeni | 9/10 | 6315 days | 63% |
| Daniela Bell | 7/10 | 6335 days | 59% |
| fgregory | 10/10 | 6391 days | 63% |
| Liz Brown | 10/10 | 6465 days | 63% |
| Naoko | 10/10 | 6494 days | 63% |
| Ivan | 10/10 | 6556 days | 63% |
| Jenny Hulsebosch | 9/10 | 6556 days | 63% |
| Gail | 10/10 | 6574 days | 63% |
| Stella | 9/10 | 6597 days | 63% |
| marie-pier Poulin | 10/10 | 6598 days | 63% |
| Michelle Orr | 10/10 | 6610 days | 63% |
| Kevin | 6/10 | 6613 days | 54% |
| JanKovar | 10/10 | 6846 days | 63% |
| Flinders | 7/10 | 6852 days | 59% |
| Dave | 8/10 | 6858 days | 62% |
| Janning | 8/10 | 6864 days | 62% |
| Hannah | 9/10 | 6868 days | 63% |
| KikiNelissen | 9/10 | 6906 days | 63% |
| Geert | 6/10 | 6908 days | 54% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Mitai Maori Village experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.05% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 44 days. However the Mitai Maori Village experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Mitai Maori Village experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.99% |
| 198 | -4.01% |
| 199 | -4.03% |
| 200 | -4.05% |
| 201 | -4.07% |
| 202 | -4.09% |
| 203 | -4.11% |
| … | … |
Balancing Adjustment
3.26% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
82%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.