Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Mitai Maori Village.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Mitai Maori Village
Valid Reviews
147 Valid Reviews
The Mitai Maori Village experience has a total of 147 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 147 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 29 |
|
20% |
| 9/10 | 43 |
|
29% |
| 8/10 | 34 |
|
23% |
| 7/10 | 19 |
|
13% |
| 6/10 | 12 |
|
8% |
| 5/10 | 6 |
|
4% |
| 4/10 | 2 |
|
1% |
| 3/10 | 0 |
|
0% |
| 2/10 | 2 |
|
1% |
| 1/10 | 0 |
|
0% |
81.36% Average
The raw data average (mean) for all the Mitai Maori Village valid reviews is 81.36% and is based on 147 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
135 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 147 valid reviews, the experience has 135 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 135 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 26 |
|
19% |
| 9/10 | 39 |
|
29% |
| 8/10 | 31 |
|
23% |
| 7/10 | 17 |
|
13% |
| 6/10 | 12 |
|
9% |
| 5/10 | 6 |
|
4% |
| 4/10 | 2 |
|
1% |
| 3/10 | 0 |
|
0% |
| 2/10 | 2 |
|
1% |
| 1/10 | 0 |
|
0% |
80.89% Average
The raw data average (mean) for all the Mitai Maori Village face-to-face reviews is 80.89% and is based on 135 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
82.78%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Michele Geillon | 10/10 | 3759 days | 100% |
| Stephanie Still | 8/10 | 3775 days | 94% |
| Anna Scholten | 8/10 | 3814 days | 87% |
| Sascha Daub | 9/10 | 3815 days | 87% |
| Ulli | 6/10 | 3819 days | 72% |
| Bram and Laura | 7/10 | 4241 days | 0% |
| Lagarde | 9/10 | 4483 days | 77% |
| Florian Littmann | 7/10 | 4546 days | 70% |
| Anna | 7/10 | 4546 days | 70% |
| Celine Darde | 6/10 | 4556 days | 63% |
| Ludovic Denee | 6/10 | 4556 days | 63% |
| Constanze | 10/10 | 4885 days | 78% |
| Soren and Inelase Lindhardbell | 9/10 | 4953 days | 77% |
| Soren and Inelase Lindhardbell | 9/10 | 4953 days | 77% |
| Wouter Trumpie | 7/10 | 4960 days | 70% |
| Timo Maschke | 9/10 | 4962 days | 77% |
| Cennart ud Brock | 8/10 | 4970 days | 76% |
| Alexander Klein | 6/10 | 4975 days | 63% |
| Thibault Bonenfant | 10/10 | 4977 days | 78% |
| Roshnie | 8/10 | 5001 days | 76% |
| Moss | 9/10 | 5231 days | 77% |
| Paul & Jayne Smith | 5/10 | 5256 days | 53% |
| Tamara McVey | 10/10 | 5258 days | 78% |
| M H Hansen | 5/10 | 5258 days | 53% |
| Dirk & Marlene | 9/10 | 5258 days | 77% |
| Lesley Nicolas | 9/10 | 5258 days | 77% |
| Hans Oudenbroek | 7/10 | 5260 days | 70% |
| Hayo Heerink | 8/10 | 5261 days | 76% |
| de Weijer | 2/10 | 5263 days | 21% |
| Magda Savels | 9/10 | 5268 days | 77% |
| Dugald McCallum | 10/10 | 5274 days | 78% |
| van Rees | 8/10 | 5346 days | 76% |
| John & Myra Sloan | 2/10 | 5346 days | 21% |
| Ron & Hannah de Reuver | 5/10 | 5351 days | 53% |
| GenH | 7/10 | 5581 days | 70% |
| Zoe Barker | 6/10 | 5586 days | 63% |
| Knapen | 7/10 | 5592 days | 70% |
| Jason & Beth Berlin | 10/10 | 5598 days | 78% |
| Nicola Thackray | 9/10 | 5599 days | 77% |
| Gillian Powell | 8/10 | 5613 days | 76% |
| J Blake | 9/10 | 5616 days | 77% |
| Adam Hayley | 5/10 | 5624 days | 53% |
| Valerie | 10/10 | 5626 days | 78% |
| Annie Pennington | 8/10 | 5627 days | 76% |
| Tayler Gray | 5/10 | 5627 days | 53% |
| Rich Butler | 4/10 | 5630 days | 42% |
| Seifert | 10/10 | 5632 days | 78% |
| Henrik Petersen | 8/10 | 5633 days | 76% |
| Barry | 9/10 | 5633 days | 77% |
| Petersen | 10/10 | 5633 days | 78% |
| Elinor Bell | 6/10 | 5635 days | 63% |
| Clamdine | 8/10 | 5635 days | 76% |
| Emma Wilkinson | 9/10 | 5639 days | 77% |
| Jenny | 8/10 | 5641 days | 76% |
| janrip | 9/10 | 5702 days | 77% |
| allesca | 9/10 | 5763 days | 77% |
| Jon van Hanten | 8/10 | 5902 days | 76% |
| Charli Skinner | 8/10 | 5907 days | 76% |
| Katy | 7/10 | 5910 days | 70% |
| Jake Webster | 4/10 | 5963 days | 42% |
| Andy & Louise Dutton | 9/10 | 5964 days | 77% |
| Andy | 7/10 | 5967 days | 70% |
| Matt Roper | 9/10 | 5968 days | 77% |
| Michele Prevost | 9/10 | 5972 days | 77% |
| Gerhard Kronen | 6/10 | 5974 days | 63% |
| snodge | 9/10 | 5977 days | 77% |
| Barbara Peddie | 8/10 | 5977 days | 76% |
| Wender Jakoleseu | 8/10 | 5979 days | 76% |
| M and H Lunn | 8/10 | 5986 days | 76% |
| Johan | 10/10 | 5987 days | 78% |
| Roger Trusedale | 9/10 | 5987 days | 77% |
| Will Jemma | 8/10 | 5990 days | 76% |
| David Rich | 9/10 | 5990 days | 77% |
| Lousie Hug | 9/10 | 5991 days | 77% |
| Anne Veser | 10/10 | 5997 days | 78% |
| Caitriona Doyle | 9/10 | 5999 days | 77% |
| Pam K | 10/10 | 6004 days | 78% |
| Douglas Kirby | 9/10 | 6018 days | 77% |
| Annemiek and Rianne | 9/10 | 6018 days | 77% |
| Connie Graae | 8/10 | 6022 days | 76% |
| Torsten Gehrke | 7/10 | 6022 days | 70% |
| maleta | 7/10 | 6088 days | 70% |
| canadianislandgirl | 8/10 | 6097 days | 76% |
| bhb | 8/10 | 6128 days | 76% |
| mizzsharon | 10/10 | 6128 days | 78% |
| bondd | 10/10 | 6176 days | 78% |
| Andrew | 7/10 | 6281 days | 70% |
| MorganK | 8/10 | 6303 days | 76% |
| BouterG | 9/10 | 6307 days | 77% |
| straw64 | 8/10 | 6311 days | 76% |
| caroldarren | 8/10 | 6311 days | 76% |
| Adi | 10/10 | 6311 days | 78% |
| Jake1 | 8/10 | 6313 days | 76% |
| Katharina | 9/10 | 6315 days | 77% |
| AlbertF | 7/10 | 6317 days | 70% |
| LosItaly | 10/10 | 6323 days | 78% |
| ClodaghM | 7/10 | 6328 days | 70% |
| Andrew Wilson | 9/10 | 6328 days | 77% |
| Robert | 7/10 | 6334 days | 70% |
| Maria | 8/10 | 6334 days | 76% |
| JohnE | 5/10 | 6337 days | 53% |
| RachelR | 8/10 | 6344 days | 76% |
| DavidMurray | 10/10 | 6345 days | 78% |
| Lorna | 9/10 | 6360 days | 77% |
| NinaH1 | 9/10 | 6361 days | 77% |
| Bruce | 8/10 | 6361 days | 76% |
| Katy | 6/10 | 6361 days | 63% |
| Daniel | 6/10 | 6370 days | 63% |
| ArnarF | 8/10 | 6370 days | 76% |
| SonjaS | 9/10 | 6370 days | 77% |
| HenkR | 8/10 | 6370 days | 76% |
| Salick | 6/10 | 6375 days | 63% |
| Corien | 7/10 | 6375 days | 70% |
| Stijn | 8/10 | 6378 days | 76% |
| Andie | 9/10 | 6383 days | 77% |
| Amy | 9/10 | 6389 days | 77% |
| Zylstra | 9/10 | 6391 days | 77% |
| Melinda | 7/10 | 6395 days | 70% |
| landlord | 9/10 | 6398 days | 77% |
| Helen | 8/10 | 6423 days | 76% |
| David | 9/10 | 6424 days | 77% |
| Tony | 10/10 | 6428 days | 78% |
| Paul | 10/10 | 6428 days | 78% |
| Sabrina | 9/10 | 6442 days | 77% |
| Hanna | 8/10 | 6456 days | 76% |
| Gayle | 9/10 | 6467 days | 77% |
| Rebekka | 10/10 | 6474 days | 78% |
| Gemma | 10/10 | 6477 days | 78% |
| Jeni | 9/10 | 6497 days | 77% |
| Daniela Bell | 7/10 | 6517 days | 70% |
| fgregory | 10/10 | 6573 days | 78% |
| Liz Brown | 10/10 | 6647 days | 78% |
| Naoko | 10/10 | 6677 days | 78% |
| Ivan | 10/10 | 6739 days | 78% |
| Jenny Hulsebosch | 9/10 | 6739 days | 77% |
| Gail | 10/10 | 6757 days | 78% |
| Stella | 9/10 | 6780 days | 77% |
| marie-pier Poulin | 10/10 | 6781 days | 78% |
| Michelle Orr | 10/10 | 6793 days | 78% |
| Kevin | 6/10 | 6796 days | 63% |
| JanKovar | 10/10 | 7029 days | 78% |
| Flinders | 7/10 | 7035 days | 70% |
| Dave | 8/10 | 7041 days | 76% |
| Janning | 8/10 | 7047 days | 76% |
| Hannah | 9/10 | 7051 days | 77% |
| KikiNelissen | 9/10 | 7089 days | 77% |
| Geert | 6/10 | 7091 days | 63% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Mitai Maori Village experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-2.00% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 125 days. However the Mitai Maori Village experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Mitai Maori Village experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -1.97% |
| 198 | -1.98% |
| 199 | -1.99% |
| 200 | -2.00% |
| 201 | -2.01% |
| 202 | -2.02% |
| 203 | -2.03% |
| … | … |
Balancing Adjustment
2.79% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
84%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.