Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Mitai Maori Village.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Mitai Maori Village
Valid Reviews
147 Valid Reviews
The Mitai Maori Village experience has a total of 147 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 147 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 29 |
|
20% |
| 9/10 | 43 |
|
29% |
| 8/10 | 34 |
|
23% |
| 7/10 | 19 |
|
13% |
| 6/10 | 12 |
|
8% |
| 5/10 | 6 |
|
4% |
| 4/10 | 2 |
|
1% |
| 3/10 | 0 |
|
0% |
| 2/10 | 2 |
|
1% |
| 1/10 | 0 |
|
0% |
81.36% Average
The raw data average (mean) for all the Mitai Maori Village valid reviews is 81.36% and is based on 147 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
135 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 147 valid reviews, the experience has 135 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 135 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 26 |
|
19% |
| 9/10 | 39 |
|
29% |
| 8/10 | 31 |
|
23% |
| 7/10 | 17 |
|
13% |
| 6/10 | 12 |
|
9% |
| 5/10 | 6 |
|
4% |
| 4/10 | 2 |
|
1% |
| 3/10 | 0 |
|
0% |
| 2/10 | 2 |
|
1% |
| 1/10 | 0 |
|
0% |
80.89% Average
The raw data average (mean) for all the Mitai Maori Village face-to-face reviews is 80.89% and is based on 135 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
82.71%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Michele Geillon | 10/10 | 3616 days | 100% |
| Stephanie Still | 8/10 | 3632 days | 96% |
| Anna Scholten | 8/10 | 3671 days | 90% |
| Sascha Daub | 9/10 | 3672 days | 91% |
| Ulli | 6/10 | 3676 days | 78% |
| Bram and Laura | 7/10 | 4098 days | 31% |
| Lagarde | 9/10 | 4340 days | 0% |
| Florian Littmann | 7/10 | 4403 days | 60% |
| Anna | 7/10 | 4403 days | 60% |
| Celine Darde | 6/10 | 4413 days | 55% |
| Ludovic Denee | 6/10 | 4413 days | 55% |
| Constanze | 10/10 | 4742 days | 65% |
| Soren and Inelase Lindhardbell | 9/10 | 4810 days | 64% |
| Soren and Inelase Lindhardbell | 9/10 | 4810 days | 64% |
| Wouter Trumpie | 7/10 | 4817 days | 60% |
| Timo Maschke | 9/10 | 4819 days | 64% |
| Cennart ud Brock | 8/10 | 4827 days | 64% |
| Alexander Klein | 6/10 | 4832 days | 55% |
| Thibault Bonenfant | 10/10 | 4834 days | 65% |
| Roshnie | 8/10 | 4858 days | 64% |
| Moss | 9/10 | 5088 days | 64% |
| Paul & Jayne Smith | 5/10 | 5113 days | 48% |
| Tamara McVey | 10/10 | 5115 days | 65% |
| M H Hansen | 5/10 | 5115 days | 48% |
| Dirk & Marlene | 9/10 | 5115 days | 64% |
| Lesley Nicolas | 9/10 | 5115 days | 64% |
| Hans Oudenbroek | 7/10 | 5117 days | 60% |
| Hayo Heerink | 8/10 | 5118 days | 64% |
| de Weijer | 2/10 | 5120 days | 27% |
| Magda Savels | 9/10 | 5125 days | 64% |
| Dugald McCallum | 10/10 | 5131 days | 65% |
| van Rees | 8/10 | 5203 days | 64% |
| John & Myra Sloan | 2/10 | 5203 days | 27% |
| Ron & Hannah de Reuver | 5/10 | 5208 days | 48% |
| GenH | 7/10 | 5438 days | 60% |
| Zoe Barker | 6/10 | 5443 days | 55% |
| Knapen | 7/10 | 5449 days | 60% |
| Jason & Beth Berlin | 10/10 | 5455 days | 65% |
| Nicola Thackray | 9/10 | 5456 days | 64% |
| Gillian Powell | 8/10 | 5470 days | 64% |
| J Blake | 9/10 | 5473 days | 64% |
| Adam Hayley | 5/10 | 5481 days | 48% |
| Valerie | 10/10 | 5483 days | 65% |
| Annie Pennington | 8/10 | 5484 days | 64% |
| Tayler Gray | 5/10 | 5484 days | 48% |
| Rich Butler | 4/10 | 5487 days | 41% |
| Seifert | 10/10 | 5489 days | 65% |
| Henrik Petersen | 8/10 | 5490 days | 64% |
| Barry | 9/10 | 5490 days | 64% |
| Petersen | 10/10 | 5490 days | 65% |
| Elinor Bell | 6/10 | 5492 days | 55% |
| Clamdine | 8/10 | 5492 days | 64% |
| Emma Wilkinson | 9/10 | 5496 days | 64% |
| Jenny | 8/10 | 5498 days | 64% |
| janrip | 9/10 | 5559 days | 64% |
| allesca | 9/10 | 5620 days | 64% |
| Jon van Hanten | 8/10 | 5759 days | 64% |
| Charli Skinner | 8/10 | 5764 days | 64% |
| Katy | 7/10 | 5767 days | 60% |
| Jake Webster | 4/10 | 5820 days | 41% |
| Andy & Louise Dutton | 9/10 | 5821 days | 64% |
| Andy | 7/10 | 5824 days | 60% |
| Matt Roper | 9/10 | 5825 days | 64% |
| Michele Prevost | 9/10 | 5829 days | 64% |
| Gerhard Kronen | 6/10 | 5831 days | 55% |
| snodge | 9/10 | 5834 days | 64% |
| Barbara Peddie | 8/10 | 5834 days | 64% |
| Wender Jakoleseu | 8/10 | 5836 days | 64% |
| M and H Lunn | 8/10 | 5843 days | 64% |
| Johan | 10/10 | 5844 days | 65% |
| Roger Trusedale | 9/10 | 5844 days | 64% |
| Will Jemma | 8/10 | 5847 days | 64% |
| David Rich | 9/10 | 5847 days | 64% |
| Lousie Hug | 9/10 | 5848 days | 64% |
| Anne Veser | 10/10 | 5854 days | 65% |
| Caitriona Doyle | 9/10 | 5856 days | 64% |
| Pam K | 10/10 | 5861 days | 65% |
| Douglas Kirby | 9/10 | 5875 days | 64% |
| Annemiek and Rianne | 9/10 | 5875 days | 64% |
| Connie Graae | 8/10 | 5879 days | 64% |
| Torsten Gehrke | 7/10 | 5879 days | 60% |
| maleta | 7/10 | 5945 days | 60% |
| canadianislandgirl | 8/10 | 5954 days | 64% |
| bhb | 8/10 | 5985 days | 64% |
| mizzsharon | 10/10 | 5985 days | 65% |
| bondd | 10/10 | 6033 days | 65% |
| Andrew | 7/10 | 6138 days | 60% |
| MorganK | 8/10 | 6160 days | 64% |
| BouterG | 9/10 | 6164 days | 64% |
| straw64 | 8/10 | 6168 days | 64% |
| caroldarren | 8/10 | 6168 days | 64% |
| Adi | 10/10 | 6168 days | 65% |
| Jake1 | 8/10 | 6170 days | 64% |
| Katharina | 9/10 | 6172 days | 64% |
| AlbertF | 7/10 | 6174 days | 60% |
| LosItaly | 10/10 | 6180 days | 65% |
| ClodaghM | 7/10 | 6185 days | 60% |
| Andrew Wilson | 9/10 | 6185 days | 64% |
| Robert | 7/10 | 6191 days | 60% |
| Maria | 8/10 | 6191 days | 64% |
| JohnE | 5/10 | 6194 days | 48% |
| RachelR | 8/10 | 6201 days | 64% |
| DavidMurray | 10/10 | 6202 days | 65% |
| Lorna | 9/10 | 6217 days | 64% |
| NinaH1 | 9/10 | 6218 days | 64% |
| Bruce | 8/10 | 6218 days | 64% |
| Katy | 6/10 | 6218 days | 55% |
| Daniel | 6/10 | 6227 days | 55% |
| ArnarF | 8/10 | 6227 days | 64% |
| SonjaS | 9/10 | 6227 days | 64% |
| HenkR | 8/10 | 6227 days | 64% |
| Salick | 6/10 | 6232 days | 55% |
| Corien | 7/10 | 6232 days | 60% |
| Stijn | 8/10 | 6235 days | 64% |
| Andie | 9/10 | 6240 days | 64% |
| Amy | 9/10 | 6246 days | 64% |
| Zylstra | 9/10 | 6248 days | 64% |
| Melinda | 7/10 | 6252 days | 60% |
| landlord | 9/10 | 6255 days | 64% |
| Helen | 8/10 | 6280 days | 64% |
| David | 9/10 | 6281 days | 64% |
| Tony | 10/10 | 6285 days | 65% |
| Paul | 10/10 | 6285 days | 65% |
| Sabrina | 9/10 | 6299 days | 64% |
| Hanna | 8/10 | 6313 days | 64% |
| Gayle | 9/10 | 6324 days | 64% |
| Rebekka | 10/10 | 6331 days | 65% |
| Gemma | 10/10 | 6334 days | 65% |
| Jeni | 9/10 | 6354 days | 64% |
| Daniela Bell | 7/10 | 6374 days | 60% |
| fgregory | 10/10 | 6430 days | 65% |
| Liz Brown | 10/10 | 6504 days | 65% |
| Naoko | 10/10 | 6534 days | 65% |
| Ivan | 10/10 | 6596 days | 65% |
| Jenny Hulsebosch | 9/10 | 6596 days | 64% |
| Gail | 10/10 | 6614 days | 65% |
| Stella | 9/10 | 6637 days | 64% |
| marie-pier Poulin | 10/10 | 6638 days | 65% |
| Michelle Orr | 10/10 | 6650 days | 65% |
| Kevin | 6/10 | 6653 days | 55% |
| JanKovar | 10/10 | 6886 days | 65% |
| Flinders | 7/10 | 6892 days | 60% |
| Dave | 8/10 | 6898 days | 64% |
| Janning | 8/10 | 6904 days | 64% |
| Hannah | 9/10 | 6908 days | 64% |
| KikiNelissen | 9/10 | 6946 days | 64% |
| Geert | 6/10 | 6948 days | 55% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Mitai Maori Village experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.15% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 53 days. However the Mitai Maori Village experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Mitai Maori Village experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.08% |
| 198 | -4.10% |
| 199 | -4.13% |
| 200 | -4.15% |
| 201 | -4.17% |
| 202 | -4.19% |
| 203 | -4.21% |
| … | … |
Balancing Adjustment
3.42% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
82%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.