Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Mitai Maori Village.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Mitai Maori Village
Valid Reviews
147 Valid Reviews
The Mitai Maori Village experience has a total of 147 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 147 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 29 |
|
20% |
| 9/10 | 43 |
|
29% |
| 8/10 | 34 |
|
23% |
| 7/10 | 19 |
|
13% |
| 6/10 | 12 |
|
8% |
| 5/10 | 6 |
|
4% |
| 4/10 | 2 |
|
1% |
| 3/10 | 0 |
|
0% |
| 2/10 | 2 |
|
1% |
| 1/10 | 0 |
|
0% |
81.36% Average
The raw data average (mean) for all the Mitai Maori Village valid reviews is 81.36% and is based on 147 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
135 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 147 valid reviews, the experience has 135 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 135 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 26 |
|
19% |
| 9/10 | 39 |
|
29% |
| 8/10 | 31 |
|
23% |
| 7/10 | 17 |
|
13% |
| 6/10 | 12 |
|
9% |
| 5/10 | 6 |
|
4% |
| 4/10 | 2 |
|
1% |
| 3/10 | 0 |
|
0% |
| 2/10 | 2 |
|
1% |
| 1/10 | 0 |
|
0% |
80.89% Average
The raw data average (mean) for all the Mitai Maori Village face-to-face reviews is 80.89% and is based on 135 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
82.76%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Michele Geillon | 10/10 | 3657 days | 100% |
| Stephanie Still | 8/10 | 3673 days | 94% |
| Anna Scholten | 8/10 | 3712 days | 86% |
| Sascha Daub | 9/10 | 3713 days | 87% |
| Ulli | 6/10 | 3717 days | 70% |
| Bram and Laura | 7/10 | 4139 days | 0% |
| Lagarde | 9/10 | 4381 days | 56% |
| Florian Littmann | 7/10 | 4444 days | 50% |
| Anna | 7/10 | 4444 days | 50% |
| Celine Darde | 6/10 | 4454 days | 43% |
| Ludovic Denee | 6/10 | 4454 days | 43% |
| Constanze | 10/10 | 4783 days | 57% |
| Soren and Inelase Lindhardbell | 9/10 | 4851 days | 56% |
| Soren and Inelase Lindhardbell | 9/10 | 4851 days | 56% |
| Wouter Trumpie | 7/10 | 4858 days | 50% |
| Timo Maschke | 9/10 | 4860 days | 56% |
| Cennart ud Brock | 8/10 | 4868 days | 55% |
| Alexander Klein | 6/10 | 4873 days | 43% |
| Thibault Bonenfant | 10/10 | 4875 days | 57% |
| Roshnie | 8/10 | 4899 days | 55% |
| Moss | 9/10 | 5129 days | 56% |
| Paul & Jayne Smith | 5/10 | 5154 days | 33% |
| Tamara McVey | 10/10 | 5156 days | 57% |
| M H Hansen | 5/10 | 5156 days | 33% |
| Dirk & Marlene | 9/10 | 5156 days | 56% |
| Lesley Nicolas | 9/10 | 5156 days | 56% |
| Hans Oudenbroek | 7/10 | 5158 days | 50% |
| Hayo Heerink | 8/10 | 5159 days | 55% |
| de Weijer | 2/10 | 5161 days | 2% |
| Magda Savels | 9/10 | 5166 days | 56% |
| Dugald McCallum | 10/10 | 5172 days | 57% |
| van Rees | 8/10 | 5244 days | 55% |
| John & Myra Sloan | 2/10 | 5244 days | 2% |
| Ron & Hannah de Reuver | 5/10 | 5249 days | 33% |
| GenH | 7/10 | 5479 days | 50% |
| Zoe Barker | 6/10 | 5484 days | 43% |
| Knapen | 7/10 | 5490 days | 50% |
| Jason & Beth Berlin | 10/10 | 5496 days | 57% |
| Nicola Thackray | 9/10 | 5497 days | 56% |
| Gillian Powell | 8/10 | 5511 days | 55% |
| J Blake | 9/10 | 5514 days | 56% |
| Adam Hayley | 5/10 | 5522 days | 33% |
| Valerie | 10/10 | 5524 days | 57% |
| Annie Pennington | 8/10 | 5525 days | 55% |
| Tayler Gray | 5/10 | 5525 days | 33% |
| Rich Butler | 4/10 | 5528 days | 22% |
| Seifert | 10/10 | 5530 days | 57% |
| Henrik Petersen | 8/10 | 5531 days | 55% |
| Barry | 9/10 | 5531 days | 56% |
| Petersen | 10/10 | 5531 days | 57% |
| Elinor Bell | 6/10 | 5533 days | 43% |
| Clamdine | 8/10 | 5533 days | 55% |
| Emma Wilkinson | 9/10 | 5537 days | 56% |
| Jenny | 8/10 | 5539 days | 55% |
| janrip | 9/10 | 5600 days | 56% |
| allesca | 9/10 | 5661 days | 56% |
| Jon van Hanten | 8/10 | 5800 days | 55% |
| Charli Skinner | 8/10 | 5805 days | 55% |
| Katy | 7/10 | 5808 days | 50% |
| Jake Webster | 4/10 | 5861 days | 22% |
| Andy & Louise Dutton | 9/10 | 5862 days | 56% |
| Andy | 7/10 | 5865 days | 50% |
| Matt Roper | 9/10 | 5866 days | 56% |
| Michele Prevost | 9/10 | 5870 days | 56% |
| Gerhard Kronen | 6/10 | 5872 days | 43% |
| snodge | 9/10 | 5875 days | 56% |
| Barbara Peddie | 8/10 | 5875 days | 55% |
| Wender Jakoleseu | 8/10 | 5877 days | 55% |
| M and H Lunn | 8/10 | 5884 days | 55% |
| Johan | 10/10 | 5885 days | 57% |
| Roger Trusedale | 9/10 | 5885 days | 56% |
| Will Jemma | 8/10 | 5888 days | 55% |
| David Rich | 9/10 | 5888 days | 56% |
| Lousie Hug | 9/10 | 5889 days | 56% |
| Anne Veser | 10/10 | 5895 days | 57% |
| Caitriona Doyle | 9/10 | 5897 days | 56% |
| Pam K | 10/10 | 5902 days | 57% |
| Douglas Kirby | 9/10 | 5916 days | 56% |
| Annemiek and Rianne | 9/10 | 5916 days | 56% |
| Connie Graae | 8/10 | 5920 days | 55% |
| Torsten Gehrke | 7/10 | 5920 days | 50% |
| maleta | 7/10 | 5986 days | 50% |
| canadianislandgirl | 8/10 | 5995 days | 55% |
| bhb | 8/10 | 6026 days | 55% |
| mizzsharon | 10/10 | 6026 days | 57% |
| bondd | 10/10 | 6074 days | 57% |
| Andrew | 7/10 | 6179 days | 50% |
| MorganK | 8/10 | 6201 days | 55% |
| BouterG | 9/10 | 6205 days | 56% |
| straw64 | 8/10 | 6209 days | 55% |
| caroldarren | 8/10 | 6209 days | 55% |
| Adi | 10/10 | 6209 days | 57% |
| Jake1 | 8/10 | 6211 days | 55% |
| Katharina | 9/10 | 6213 days | 56% |
| AlbertF | 7/10 | 6215 days | 50% |
| LosItaly | 10/10 | 6221 days | 57% |
| ClodaghM | 7/10 | 6226 days | 50% |
| Andrew Wilson | 9/10 | 6226 days | 56% |
| Robert | 7/10 | 6232 days | 50% |
| Maria | 8/10 | 6232 days | 55% |
| JohnE | 5/10 | 6235 days | 33% |
| RachelR | 8/10 | 6242 days | 55% |
| DavidMurray | 10/10 | 6243 days | 57% |
| Lorna | 9/10 | 6258 days | 56% |
| NinaH1 | 9/10 | 6259 days | 56% |
| Bruce | 8/10 | 6259 days | 55% |
| Katy | 6/10 | 6259 days | 43% |
| Daniel | 6/10 | 6268 days | 43% |
| ArnarF | 8/10 | 6268 days | 55% |
| SonjaS | 9/10 | 6268 days | 56% |
| HenkR | 8/10 | 6268 days | 55% |
| Salick | 6/10 | 6273 days | 43% |
| Corien | 7/10 | 6273 days | 50% |
| Stijn | 8/10 | 6276 days | 55% |
| Andie | 9/10 | 6281 days | 56% |
| Amy | 9/10 | 6287 days | 56% |
| Zylstra | 9/10 | 6289 days | 56% |
| Melinda | 7/10 | 6293 days | 50% |
| landlord | 9/10 | 6296 days | 56% |
| Helen | 8/10 | 6321 days | 55% |
| David | 9/10 | 6322 days | 56% |
| Tony | 10/10 | 6326 days | 57% |
| Paul | 10/10 | 6326 days | 57% |
| Sabrina | 9/10 | 6340 days | 56% |
| Hanna | 8/10 | 6354 days | 55% |
| Gayle | 9/10 | 6365 days | 56% |
| Rebekka | 10/10 | 6372 days | 57% |
| Gemma | 10/10 | 6375 days | 57% |
| Jeni | 9/10 | 6395 days | 56% |
| Daniela Bell | 7/10 | 6415 days | 50% |
| fgregory | 10/10 | 6471 days | 57% |
| Liz Brown | 10/10 | 6545 days | 57% |
| Naoko | 10/10 | 6575 days | 57% |
| Ivan | 10/10 | 6637 days | 57% |
| Jenny Hulsebosch | 9/10 | 6637 days | 56% |
| Gail | 10/10 | 6655 days | 57% |
| Stella | 9/10 | 6678 days | 56% |
| marie-pier Poulin | 10/10 | 6679 days | 57% |
| Michelle Orr | 10/10 | 6691 days | 57% |
| Kevin | 6/10 | 6694 days | 43% |
| JanKovar | 10/10 | 6927 days | 57% |
| Flinders | 7/10 | 6933 days | 50% |
| Dave | 8/10 | 6939 days | 55% |
| Janning | 8/10 | 6945 days | 55% |
| Hannah | 9/10 | 6949 days | 56% |
| KikiNelissen | 9/10 | 6987 days | 56% |
| Geert | 6/10 | 6989 days | 43% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Mitai Maori Village experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.74% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 60 days. However the Mitai Maori Village experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Mitai Maori Village experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.68% |
| 198 | -3.70% |
| 199 | -3.72% |
| 200 | -3.74% |
| 201 | -3.76% |
| 202 | -3.77% |
| 203 | -3.79% |
| … | … |
Balancing Adjustment
3.28% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
82%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.