G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Mitai Maori Village.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Mitai Maori Village
Valid Reviews
147 Valid Reviews
The Mitai Maori Village experience has a total of 147 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 147 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 29 |
|
20% |
| 9/10 | 43 |
|
29% |
| 8/10 | 34 |
|
23% |
| 7/10 | 19 |
|
13% |
| 6/10 | 12 |
|
8% |
| 5/10 | 6 |
|
4% |
| 4/10 | 2 |
|
1% |
| 3/10 | 0 |
|
0% |
| 2/10 | 2 |
|
1% |
| 1/10 | 0 |
|
0% |
81.36% Average
The raw data average (mean) for all the Mitai Maori Village valid reviews is 81.36% and is based on 147 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
135 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 147 valid reviews, the experience has 135 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 135 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 26 |
|
19% |
| 9/10 | 39 |
|
29% |
| 8/10 | 31 |
|
23% |
| 7/10 | 17 |
|
13% |
| 6/10 | 12 |
|
9% |
| 5/10 | 6 |
|
4% |
| 4/10 | 2 |
|
1% |
| 3/10 | 0 |
|
0% |
| 2/10 | 2 |
|
1% |
| 1/10 | 0 |
|
0% |
80.89% Average
The raw data average (mean) for all the Mitai Maori Village face-to-face reviews is 80.89% and is based on 135 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
83.13%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Michele Geillon | 10/10 | 3554 days | 100% |
| Stephanie Still | 8/10 | 3570 days | 96% |
| Anna Scholten | 8/10 | 3609 days | 91% |
| Sascha Daub | 9/10 | 3610 days | 92% |
| Ulli | 6/10 | 3614 days | 79% |
| Bram and Laura | 7/10 | 4036 days | 37% |
| Lagarde | 9/10 | 4278 days | 9% |
| Florian Littmann | 7/10 | 4341 days | 1% |
| Anna | 7/10 | 4341 days | 1% |
| Celine Darde | 6/10 | 4351 days | 0% |
| Ludovic Denee | 6/10 | 4351 days | 0% |
| Constanze | 10/10 | 4680 days | 61% |
| Soren and Inelase Lindhardbell | 9/10 | 4748 days | 60% |
| Soren and Inelase Lindhardbell | 9/10 | 4748 days | 60% |
| Wouter Trumpie | 7/10 | 4755 days | 56% |
| Timo Maschke | 9/10 | 4757 days | 60% |
| Cennart ud Brock | 8/10 | 4765 days | 59% |
| Alexander Klein | 6/10 | 4770 days | 52% |
| Thibault Bonenfant | 10/10 | 4772 days | 61% |
| Roshnie | 8/10 | 4796 days | 59% |
| Moss | 9/10 | 5026 days | 60% |
| Paul & Jayne Smith | 5/10 | 5051 days | 46% |
| Tamara McVey | 10/10 | 5053 days | 61% |
| M H Hansen | 5/10 | 5053 days | 46% |
| Dirk & Marlene | 9/10 | 5053 days | 60% |
| Lesley Nicolas | 9/10 | 5053 days | 60% |
| Hans Oudenbroek | 7/10 | 5055 days | 56% |
| Hayo Heerink | 8/10 | 5056 days | 59% |
| de Weijer | 2/10 | 5058 days | 26% |
| Magda Savels | 9/10 | 5063 days | 60% |
| Dugald McCallum | 10/10 | 5069 days | 61% |
| van Rees | 8/10 | 5141 days | 59% |
| John & Myra Sloan | 2/10 | 5141 days | 26% |
| Ron & Hannah de Reuver | 5/10 | 5146 days | 46% |
| GenH | 7/10 | 5376 days | 56% |
| Zoe Barker | 6/10 | 5381 days | 52% |
| Knapen | 7/10 | 5387 days | 56% |
| Jason & Beth Berlin | 10/10 | 5393 days | 61% |
| Nicola Thackray | 9/10 | 5394 days | 60% |
| Gillian Powell | 8/10 | 5408 days | 59% |
| J Blake | 9/10 | 5411 days | 60% |
| Adam Hayley | 5/10 | 5419 days | 46% |
| Valerie | 10/10 | 5421 days | 61% |
| Annie Pennington | 8/10 | 5422 days | 59% |
| Tayler Gray | 5/10 | 5422 days | 46% |
| Rich Butler | 4/10 | 5425 days | 39% |
| Seifert | 10/10 | 5427 days | 61% |
| Henrik Petersen | 8/10 | 5428 days | 59% |
| Barry | 9/10 | 5428 days | 60% |
| Petersen | 10/10 | 5428 days | 61% |
| Elinor Bell | 6/10 | 5430 days | 52% |
| Clamdine | 8/10 | 5430 days | 59% |
| Emma Wilkinson | 9/10 | 5434 days | 60% |
| Jenny | 8/10 | 5436 days | 59% |
| janrip | 9/10 | 5497 days | 60% |
| allesca | 9/10 | 5558 days | 60% |
| Jon van Hanten | 8/10 | 5697 days | 59% |
| Charli Skinner | 8/10 | 5702 days | 59% |
| Katy | 7/10 | 5705 days | 56% |
| Jake Webster | 4/10 | 5758 days | 39% |
| Andy & Louise Dutton | 9/10 | 5759 days | 60% |
| Andy | 7/10 | 5762 days | 56% |
| Matt Roper | 9/10 | 5763 days | 60% |
| Michele Prevost | 9/10 | 5767 days | 60% |
| Gerhard Kronen | 6/10 | 5769 days | 52% |
| snodge | 9/10 | 5772 days | 60% |
| Barbara Peddie | 8/10 | 5772 days | 59% |
| Wender Jakoleseu | 8/10 | 5774 days | 59% |
| M and H Lunn | 8/10 | 5781 days | 59% |
| Johan | 10/10 | 5782 days | 61% |
| Roger Trusedale | 9/10 | 5782 days | 60% |
| Will Jemma | 8/10 | 5785 days | 59% |
| David Rich | 9/10 | 5785 days | 60% |
| Lousie Hug | 9/10 | 5786 days | 60% |
| Anne Veser | 10/10 | 5792 days | 61% |
| Caitriona Doyle | 9/10 | 5794 days | 60% |
| Pam K | 10/10 | 5799 days | 61% |
| Douglas Kirby | 9/10 | 5813 days | 60% |
| Annemiek and Rianne | 9/10 | 5813 days | 60% |
| Connie Graae | 8/10 | 5817 days | 59% |
| Torsten Gehrke | 7/10 | 5817 days | 56% |
| maleta | 7/10 | 5883 days | 56% |
| canadianislandgirl | 8/10 | 5892 days | 59% |
| bhb | 8/10 | 5923 days | 59% |
| mizzsharon | 10/10 | 5923 days | 61% |
| bondd | 10/10 | 5971 days | 61% |
| Andrew | 7/10 | 6076 days | 56% |
| MorganK | 8/10 | 6098 days | 59% |
| BouterG | 9/10 | 6102 days | 60% |
| straw64 | 8/10 | 6106 days | 59% |
| caroldarren | 8/10 | 6106 days | 59% |
| Adi | 10/10 | 6107 days | 61% |
| Jake1 | 8/10 | 6108 days | 59% |
| Katharina | 9/10 | 6111 days | 60% |
| AlbertF | 7/10 | 6113 days | 56% |
| LosItaly | 10/10 | 6118 days | 61% |
| ClodaghM | 7/10 | 6123 days | 56% |
| Andrew Wilson | 9/10 | 6123 days | 60% |
| Robert | 7/10 | 6130 days | 56% |
| Maria | 8/10 | 6130 days | 59% |
| JohnE | 5/10 | 6132 days | 46% |
| RachelR | 8/10 | 6139 days | 59% |
| DavidMurray | 10/10 | 6140 days | 61% |
| Lorna | 9/10 | 6156 days | 60% |
| NinaH1 | 9/10 | 6156 days | 60% |
| Bruce | 8/10 | 6157 days | 59% |
| Katy | 6/10 | 6157 days | 52% |
| Daniel | 6/10 | 6165 days | 52% |
| ArnarF | 8/10 | 6165 days | 59% |
| SonjaS | 9/10 | 6165 days | 60% |
| HenkR | 8/10 | 6165 days | 59% |
| Salick | 6/10 | 6171 days | 52% |
| Corien | 7/10 | 6171 days | 56% |
| Stijn | 8/10 | 6174 days | 59% |
| Andie | 9/10 | 6179 days | 60% |
| Amy | 9/10 | 6185 days | 60% |
| Zylstra | 9/10 | 6187 days | 60% |
| Melinda | 7/10 | 6191 days | 56% |
| landlord | 9/10 | 6194 days | 60% |
| Helen | 8/10 | 6219 days | 59% |
| David | 9/10 | 6220 days | 60% |
| Tony | 10/10 | 6224 days | 61% |
| Paul | 10/10 | 6224 days | 61% |
| Sabrina | 9/10 | 6238 days | 60% |
| Hanna | 8/10 | 6252 days | 59% |
| Gayle | 9/10 | 6263 days | 60% |
| Rebekka | 10/10 | 6270 days | 61% |
| Gemma | 10/10 | 6273 days | 61% |
| Jeni | 9/10 | 6293 days | 60% |
| Daniela Bell | 7/10 | 6313 days | 56% |
| fgregory | 10/10 | 6369 days | 61% |
| Liz Brown | 10/10 | 6443 days | 61% |
| Naoko | 10/10 | 6472 days | 61% |
| Ivan | 10/10 | 6534 days | 61% |
| Jenny Hulsebosch | 9/10 | 6534 days | 60% |
| Gail | 10/10 | 6552 days | 61% |
| Stella | 9/10 | 6575 days | 60% |
| marie-pier Poulin | 10/10 | 6576 days | 61% |
| Michelle Orr | 10/10 | 6588 days | 61% |
| Kevin | 6/10 | 6591 days | 52% |
| JanKovar | 10/10 | 6824 days | 61% |
| Flinders | 7/10 | 6830 days | 56% |
| Dave | 8/10 | 6836 days | 59% |
| Janning | 8/10 | 6842 days | 59% |
| Hannah | 9/10 | 6846 days | 60% |
| KikiNelissen | 9/10 | 6884 days | 60% |
| Geert | 6/10 | 6886 days | 52% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Mitai Maori Village experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.05% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the Mitai Maori Village experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Mitai Maori Village experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.98% |
| 198 | -4.01% |
| 199 | -4.03% |
| 200 | -4.05% |
| 201 | -4.07% |
| 202 | -4.09% |
| 203 | -4.11% |
| … | … |
Balancing Adjustment
3.26% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
82%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.