Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Wai Hire Cars.
If you have any questions or comments about our ranking score calculation please get in touch at firstname.lastname@example.org. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
21 Valid Reviews
The Wai Hire Cars experience has a total of 23 reviews. There are 21 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 21 valid reviews:
The raw data average (mean) for all the Wai Hire Cars valid reviews is 95.24% and is based on 21 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
|Jan Guy||10/10||26 days||99.89||100%|
|Tanya Snowden||10/10||1487 days||4.23||1%|
|David H||1/10||1579 days||2.96||0%|
|Andrew Braun||10/10||1640 days||3.93||1%|
|Helena Miles||10/10||1640 days||3.93||1%|
|Henry Lim||10/10||1671 days||3.87||1%|
|Nicholas W||10/10||1702 days||3.81||1%|
|Monique Kerrisk||10/10||1793 days||3.63||1%|
|Cathy O'Shea||10/10||1793 days||3.63||1%|
|Gareth McMiles||10/10||1793 days||3.63||1%|
|Brian McKinlay||10/10||1824 days||3.57||1%|
|Laura Harris||10/10||1883 days||3.46||1%|
|Jason Panett||10/10||1944 days||3.34||0%|
|Olivia Milton||10/10||1975 days||3.28||0%|
|Dawn Simmons||10/10||1975 days||3.28||0%|
|Owen S. Ley||10/10||1975 days||3.28||0%|
|Hollis Heidelberg||10/10||1975 days||3.28||0%|
|Arthur Garland||10/10||2005 days||3.22||0%|
|Jo Clare||10/10||2005 days||3.22||0%|
|Ben Brockway||9/10||2036 days||3.16||0%|
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Wai Hire Cars experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner. There may be an adjustment if an experience hasn't received any reviews within the last 60 days.
The Wai Hire Cars experience has 1 recent ranking. Adjustments are according to the following table:
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. However the Wai Hire Cars experience does not meet the criteria for any adjustment.
The final ranking score once adjustments and rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.
If you have any questions or comments about our ranking score calculation please get in touch at email@example.com.