Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Skyline Luge Queenstown.
If you have any questions or comments about our ranking score calculation please get in touch at firstname.lastname@example.org. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
162 Valid Reviews
The Skyline Luge Queenstown experience has a total of 163 reviews. There are 162 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 162 valid reviews:
The raw data average (mean) for all the Skyline Luge Queenstown valid reviews is 84.38% and is based on 162 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
121 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
Within the 162 valid reviews, the experience has 121 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 121 face-to-face reviews:
The raw data average (mean) for all the Skyline Luge Queenstown face-to-face reviews is 83.39% and is based on 121 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
|Nicole and Timm||10/10||1454 days||100%|
|Phil Baker||8/10||1456 days||95%|
|Jessica and Henry||9/10||1694 days||89%|
|Audeme Mechain||9/10||1696 days||89%|
|C Clarke||10/10||1718 days||88%|
|Alice Ormandy||7/10||1740 days||79%|
|Chloe Olsen||6/10||1743 days||72%|
|Barbara Knops||8/10||1775 days||81%|
|Rebecca Holmes||6/10||1777 days||71%|
|Hannah Phoenix||9/10||1784 days||85%|
|Manu Liberta||10/10||1785 days||85%|
|Yee How||8/10||1793 days||80%|
|Nanda Dyke||8/10||1801 days||80%|
|Austin Jurgensmeyer||9/10||1824 days||83%|
|Niall Regan||8/10||1832 days||79%|
|Dita Vasquez||9/10||1845 days||82%|
|Chadd Holland||10/10||2033 days||74%|
|Josh Legge||8/10||2046 days||69%|
|Sonya Grimm||9/10||2047 days||73%|
|Laura Schafer||9/10||2080 days||71%|
|Remi Lopez||7/10||2081 days||65%|
|David Tholander||5/10||2081 days||58%|
|Melanie Kronbichler||8/10||2092 days||67%|
|Lea Watterson||9/10||2095 days||71%|
|Nicola Wiggan||8/10||2135 days||65%|
|Sam Smith||7/10||2427 days||51%|
|Ane Didriksen||9/10||2759 days||40%|
|Iris Anette Berger||9/10||2759 days||40%|
|Penny Lee||8/10||2766 days||38%|
|Kiernan Matthew||9/10||2820 days||38%|
|Paul Wallace||8/10||2827 days||35%|
|Daniel Danamer||9/10||2830 days||37%|
|Andrew Cattanach||8/10||2852 days||34%|
|Pioter Jurkowski||10/10||2852 days||36%|
|Rory Seaton||7/10||2853 days||33%|
|Emeline Dupre||7/10||2853 days||33%|
|Matthew H||10/10||3005 days||29%|
|hendrik king||8/10||3066 days||25%|
|Yves Vennewald||7/10||3145 days||21%|
|Pia Pitkala||8/10||3147 days||22%|
|Billy Koichopolos||10/10||3151 days||23%|
|Gina Lisi||10/10||3151 days||23%|
|Dave Mertzig||6/10||3158 days||18%|
|Lorna and Seb||5/10||3161 days||18%|
|Roeland Driessen||9/10||3217 days||20%|
|Paul Kelly||10/10||3339 days||14%|
|Esther Goh||10/10||3462 days||8%|
|Jill Homewood||8/10||3516 days||6%|
|Armin Boehmer||7/10||3518 days||5%|
|Anne King||8/10||3532 days||5%|
|Hayley Atkinson||10/10||3534 days||5%|
|Seth & Carla||10/10||3537 days||5%|
|J Bliss||9/10||3614 days||1%|
|James McColl||7/10||3644 days||0%|
|Sam papworth||10/10||3857 days||23%|
|Gronewold Harm-Dierchs||9/10||3873 days||23%|
|Steve & Pearl Baker||9/10||3879 days||23%|
|Victoria Boolsen||9/10||3881 days||23%|
|Tanya & Florian||10/10||3883 days||23%|
|Katie Mitchell||10/10||3889 days||23%|
|Lenore Dejong||9/10||3891 days||23%|
|Caroline Sheridan||7/10||3893 days||21%|
|Jacqueline Comer||9/10||3896 days||23%|
|Lauren Pestell||10/10||3896 days||23%|
|Van den Borne||8/10||3903 days||22%|
|Andrew Hammond||10/10||4040 days||23%|
|thomas merrin||10/10||4223 days||23%|
|Marcus Kippner||8/10||4245 days||22%|
|John Bost||8/10||4254 days||22%|
|Jann Clar||9/10||4263 days||23%|
|Pete Hallam||8/10||4281 days||22%|
|Samantha Piekuta||8/10||4291 days||22%|
|Andy Baker||8/10||4608 days||22%|
|Amanda Williams||10/10||4628 days||23%|
|Zoe Summers||7/10||4800 days||21%|
|Annie Walsh||6/10||4804 days||19%|
|Charlie Bond||9/10||4869 days||23%|
|Rhys Howell||10/10||4930 days||23%|
|Benjamin Throk||8/10||4967 days||22%|
|Elizabeth Woodruff||9/10||4968 days||23%|
|Jason Page||7/10||4968 days||21%|
|Stuart Bartram||9/10||4971 days||23%|
|Klaus Uhl||6/10||4971 days||19%|
|Beixin Wang||10/10||4974 days||23%|
|Emily Houston||7/10||4985 days||21%|
|Kenneth and Mette||10/10||4988 days||23%|
|Pauline Thai||8/10||5007 days||22%|
|Rebekah Holbrook||8/10||5016 days||22%|
|Simon Chettleburgh||7/10||5016 days||21%|
|Stephen Brightman||7/10||5016 days||21%|
|Hugh McCarthy||7/10||5035 days||21%|
|Dave Simmons||10/10||5063 days||23%|
|Wendy Williams||7/10||5080 days||21%|
|Rene Schotvanger||8/10||5190 days||22%|
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Skyline Luge Queenstown experience has plenty of reviews and does not meet the criteria for any adjustment.
There may be an adjustment if this experience hasn't received any reviews within the last 55 days. However the Skyline Luge Queenstown experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Skyline Luge Queenstown experience has been adjusted for 200 days. Adjustments are according to the following table.
The final ranking score once adjustments and rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.
If you have any questions or comments about our ranking score calculation please get in touch at email@example.com.