Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Skyline Luge Queenstown.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Skyline Luge Queenstown
Valid Reviews
162 Valid Reviews
The Skyline Luge Queenstown experience has a total of 163 reviews. There are 162 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 162 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 39 |
|
24% |
| 9/10 | 47 |
|
29% |
| 8/10 | 40 |
|
25% |
| 7/10 | 23 |
|
14% |
| 6/10 | 9 |
|
6% |
| 5/10 | 3 |
|
2% |
| 4/10 | 1 |
|
1% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
84.38% Average
The raw data average (mean) for all the Skyline Luge Queenstown valid reviews is 84.38% and is based on 162 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
121 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 162 valid reviews, the experience has 121 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 121 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 25 |
|
21% |
| 9/10 | 35 |
|
29% |
| 8/10 | 32 |
|
26% |
| 7/10 | 18 |
|
15% |
| 6/10 | 8 |
|
7% |
| 5/10 | 2 |
|
2% |
| 4/10 | 1 |
|
1% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
83.39% Average
The raw data average (mean) for all the Skyline Luge Queenstown face-to-face reviews is 83.39% and is based on 121 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
84.99%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Katrina | 5/10 | 3244 days | 76% |
| Nicole and Timm | 10/10 | 3276 days | 100% |
| Phil Baker | 8/10 | 3278 days | 98% |
| Jessica and Henry | 9/10 | 3516 days | 75% |
| Audeme Mechain | 9/10 | 3518 days | 75% |
| C Clarke | 10/10 | 3540 days | 73% |
| Alice Ormandy | 7/10 | 3562 days | 65% |
| Chloe Olsen | 6/10 | 3565 days | 59% |
| Natasha | 9/10 | 3592 days | 67% |
| Barbara Knops | 8/10 | 3597 days | 66% |
| Dries | 9/10 | 3598 days | 66% |
| Rebecca Holmes | 6/10 | 3599 days | 56% |
| Nathalie | 10/10 | 3602 days | 67% |
| Hannah Phoenix | 9/10 | 3606 days | 66% |
| Manu Liberta | 10/10 | 3607 days | 66% |
| Yee How | 8/10 | 3615 days | 64% |
| Nanda Dyke | 8/10 | 3623 days | 63% |
| Austin Jurgensmeyer | 9/10 | 3646 days | 62% |
| Niall Regan | 8/10 | 3654 days | 60% |
| Dita Vasquez | 9/10 | 3667 days | 60% |
| Chadd Holland | 10/10 | 3855 days | 41% |
| Josh Legge | 8/10 | 3868 days | 39% |
| Sonya Grimm | 9/10 | 3869 days | 39% |
| Laura Schafer | 9/10 | 3902 days | 36% |
| Remi Lopez | 7/10 | 3903 days | 33% |
| David Tholander | 5/10 | 3903 days | 25% |
| Melanie Kronbichler | 8/10 | 3914 days | 34% |
| Lea Watterson | 9/10 | 3917 days | 34% |
| Nicola Wiggan | 8/10 | 3957 days | 30% |
| Vanessa | 9/10 | 4240 days | 2% |
| Chris | 7/10 | 4240 days | 1% |
| Sam Smith | 7/10 | 4250 days | 0% |
| Ane Didriksen | 9/10 | 4581 days | 39% |
| Iris Anette Berger | 9/10 | 4581 days | 39% |
| Penny Lee | 8/10 | 4588 days | 39% |
| Kiernan Matthew | 9/10 | 4642 days | 39% |
| Paul Wallace | 8/10 | 4649 days | 39% |
| Daniel Danamer | 9/10 | 4652 days | 39% |
| Andrew Cattanach | 8/10 | 4674 days | 39% |
| Pioter Jurkowski | 10/10 | 4674 days | 40% |
| Rory Seaton | 7/10 | 4675 days | 36% |
| Emeline Dupre | 7/10 | 4675 days | 36% |
| Matthew H | 10/10 | 4827 days | 40% |
| hendrik king | 8/10 | 4888 days | 39% |
| Yves Vennewald | 7/10 | 4967 days | 36% |
| Pia Pitkala | 8/10 | 4969 days | 39% |
| Billy Koichopolos | 10/10 | 4973 days | 40% |
| Gina Lisi | 10/10 | 4973 days | 40% |
| Dave Mertzig | 6/10 | 4980 days | 32% |
| Lorna and Seb | 5/10 | 4983 days | 27% |
| Roeland Driessen | 9/10 | 5039 days | 39% |
| Dagette | 10/10 | 5131 days | 40% |
| Paul Kelly | 10/10 | 5161 days | 40% |
| Esther Goh | 10/10 | 5284 days | 40% |
| Steffien | 10/10 | 5314 days | 40% |
| Jill Homewood | 8/10 | 5338 days | 39% |
| Armin Boehmer | 7/10 | 5340 days | 36% |
| Anne King | 8/10 | 5354 days | 39% |
| Hayley Atkinson | 10/10 | 5356 days | 40% |
| Melanie | 6/10 | 5357 days | 32% |
| Seth & Carla | 10/10 | 5359 days | 40% |
| ToGy | 8/10 | 5374 days | 39% |
| J Bliss | 9/10 | 5436 days | 39% |
| James McColl | 7/10 | 5466 days | 36% |
| neilqecosse | 9/10 | 5527 days | 39% |
| cruisysue | 7/10 | 5558 days | 36% |
| Sam papworth | 10/10 | 5679 days | 40% |
| Jon_and_Family | 10/10 | 5680 days | 40% |
| Gronewold Harm-Dierchs | 9/10 | 5695 days | 39% |
| Steve & Pearl Baker | 9/10 | 5701 days | 39% |
| Victoria Boolsen | 9/10 | 5703 days | 39% |
| Tanya & Florian | 10/10 | 5705 days | 40% |
| taniadeanryanbrittany | 9/10 | 5711 days | 39% |
| Katie Mitchell | 10/10 | 5711 days | 40% |
| Lenore Dejong | 9/10 | 5713 days | 39% |
| Caroline Sheridan | 7/10 | 5715 days | 36% |
| Jacqueline Comer | 9/10 | 5718 days | 39% |
| Lauren Pestell | 10/10 | 5718 days | 40% |
| John | 8/10 | 5723 days | 39% |
| Van den Borne | 8/10 | 5725 days | 39% |
| Julia | 9/10 | 5731 days | 39% |
| georgiarose89 | 7/10 | 5770 days | 36% |
| Lyndell | 7/10 | 5801 days | 36% |
| Jill | 9/10 | 5831 days | 39% |
| Andrew Hammond | 10/10 | 5862 days | 40% |
| thomas merrin | 10/10 | 6045 days | 40% |
| Marcus Kippner | 8/10 | 6067 days | 39% |
| John Bost | 8/10 | 6076 days | 39% |
| Jann Clar | 9/10 | 6085 days | 39% |
| Pete Hallam | 8/10 | 6103 days | 39% |
| Samantha Piekuta | 8/10 | 6113 days | 39% |
| Gracieb | 9/10 | 6135 days | 39% |
| wenerz | 8/10 | 6151 days | 39% |
| TomL | 8/10 | 6196 days | 39% |
| eowyn2k | 9/10 | 6196 days | 39% |
| rincoln | 8/10 | 6196 days | 39% |
| paulandcathy | 9/10 | 6227 days | 39% |
| ToryL | 6/10 | 6288 days | 32% |
| jessica | 8/10 | 6331 days | 39% |
| DustyLaptop | 8/10 | 6349 days | 39% |
| gerrys | 8/10 | 6365 days | 39% |
| Sofie | 9/10 | 6380 days | 39% |
| Johnnie | 8/10 | 6391 days | 39% |
| Sally477 | 9/10 | 6411 days | 39% |
| kymberlyw | 10/10 | 6412 days | 40% |
| Becca1 | 10/10 | 6412 days | 40% |
| Andy Baker | 8/10 | 6430 days | 39% |
| amyd | 8/10 | 6441 days | 39% |
| RichardB1 | 9/10 | 6445 days | 39% |
| RobH | 10/10 | 6446 days | 40% |
| Theresa | 10/10 | 6447 days | 40% |
| Brian | 8/10 | 6450 days | 39% |
| Amanda Williams | 10/10 | 6451 days | 40% |
| Kelly23 | 10/10 | 6489 days | 40% |
| Ellen | 10/10 | 6524 days | 40% |
| Laura | 9/10 | 6536 days | 39% |
| Jess | 10/10 | 6536 days | 40% |
| Peter | 8/10 | 6586 days | 39% |
| Davina | 8/10 | 6586 days | 39% |
| Jennie | 8/10 | 6617 days | 39% |
| Spike | 10/10 | 6617 days | 40% |
| Zoe Summers | 7/10 | 6622 days | 36% |
| Annie Walsh | 6/10 | 6626 days | 32% |
| Tsmith | 9/10 | 6653 days | 39% |
| Charlie Bond | 9/10 | 6692 days | 39% |
| Rhys Howell | 10/10 | 6752 days | 40% |
| Ben | 10/10 | 6781 days | 40% |
| Benjamin Throk | 8/10 | 6789 days | 39% |
| Elizabeth Woodruff | 9/10 | 6790 days | 39% |
| Jason Page | 7/10 | 6790 days | 36% |
| Stuart Bartram | 9/10 | 6793 days | 39% |
| Klaus Uhl | 6/10 | 6793 days | 32% |
| Beixin Wang | 10/10 | 6796 days | 40% |
| Neil | 10/10 | 6801 days | 40% |
| Emily Houston | 7/10 | 6807 days | 36% |
| Kenneth and Mette | 10/10 | 6810 days | 40% |
| Lena1 | 9/10 | 6811 days | 39% |
| Pauline Thai | 8/10 | 6829 days | 39% |
| Bex | 9/10 | 6838 days | 39% |
| Rebekah Holbrook | 8/10 | 6838 days | 39% |
| Simon Chettleburgh | 7/10 | 6838 days | 36% |
| Stephen Brightman | 7/10 | 6838 days | 36% |
| Tim | 9/10 | 6850 days | 39% |
| Hugh McCarthy | 7/10 | 6857 days | 36% |
| Dave Simmons | 10/10 | 6885 days | 40% |
| purplekat99 | 10/10 | 6897 days | 40% |
| Wendy Williams | 7/10 | 6902 days | 36% |
| Rene Schotvanger | 8/10 | 7012 days | 39% |
| Julie | 7/10 | 7096 days | 36% |
| Svenja | 9/10 | 7126 days | 39% |
| Michael | 9/10 | 7128 days | 39% |
| Adi | 10/10 | 7136 days | 40% |
| Kate | 7/10 | 7136 days | 36% |
| Raul | 9/10 | 7145 days | 39% |
| Hanneke | 7/10 | 7154 days | 36% |
| Jennifer | 9/10 | 7164 days | 39% |
| Ian | 9/10 | 7164 days | 39% |
| Pam | 4/10 | 7166 days | 22% |
| Fabian | 8/10 | 7168 days | 39% |
| Helle | 9/10 | 7175 days | 39% |
| beesom | 6/10 | 7176 days | 32% |
| Albert | 6/10 | 7193 days | 32% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Skyline Luge Queenstown experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.64% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 57 days. However the Skyline Luge Queenstown experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Skyline Luge Queenstown experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.59% |
| 198 | -3.60% |
| 199 | -3.62% |
| 200 | -3.64% |
| 201 | -3.66% |
| 202 | -3.68% |
| 203 | -3.70% |
| … | … |
Balancing Adjustment
2.64% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
84%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.