Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for The Pod Campervan Rentals.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
The Pod Campervan Rentals
Valid Reviews
243 Valid Reviews
The The Pod Campervan Rentals experience has a total of 245 reviews. There are 243 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Within these 243 valid reviews, the experience has 3 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 243 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 172 |
|
71% |
| 9/10 | 50 |
|
21% |
| 8/10 | 18 |
|
7% |
| 7/10 | 3 |
|
1% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
96.09% Average
The raw data average (mean) for all the The Pod Campervan Rentals valid reviews is 96.09% and is based on 243 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Weighted Average
96.53%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Brenda | 10/10 | 1902 days | 100% |
| Rog | 10/10 | 1933 days | 99% |
| Joel | 10/10 | 1933 days | 99% |
| Brendan Donnithorne | 10/10 | 1962 days | 97% |
| Beck and Neil | 10/10 | 1963 days | 97% |
| Tina | 10/10 | 2024 days | 95% |
| Olivia Winbush | 10/10 | 2055 days | 93% |
| Kerry FEGAN | 10/10 | 2055 days | 93% |
| Kristie Newton | 10/10 | 2086 days | 92% |
| Irene Lanser | 9/10 | 2176 days | 87% |
| Austin Miller | 10/10 | 2207 days | 86% |
| Emma Masterman | 10/10 | 2207 days | 86% |
| Jessica Calvey | 10/10 | 2208 days | 86% |
| Ben Ursell | 10/10 | 2208 days | 86% |
| Gemma Bagge | 10/10 | 2208 days | 86% |
| Charlie Green | 10/10 | 2208 days | 86% |
| Susan Brown | 10/10 | 2236 days | 85% |
| evan connick | 8/10 | 2236 days | 83% |
| Liselotte Hoogewerf | 10/10 | 2236 days | 85% |
| Jessica Mullery | 9/10 | 2236 days | 84% |
| The Happy Swedes | 10/10 | 2237 days | 85% |
| Kelly Thomas | 9/10 | 2237 days | 84% |
| Chad Garrety | 10/10 | 2237 days | 85% |
| James Hayward | 10/10 | 2237 days | 85% |
| Jeck Lau | 10/10 | 2237 days | 85% |
| Marie Hougaard | 10/10 | 2237 days | 85% |
| Stijn Verheggen | 10/10 | 2237 days | 85% |
| Amber F. | 10/10 | 2237 days | 85% |
| Lisa Pearson | 10/10 | 2237 days | 85% |
| Sarah Watson | 10/10 | 2237 days | 85% |
| Madison Boynton | 10/10 | 2267 days | 84% |
| David Lorfeld | 10/10 | 2267 days | 84% |
| James F | 10/10 | 2267 days | 84% |
| Bryce Robinson | 10/10 | 2267 days | 84% |
| Mitch Darling | 9/10 | 2268 days | 83% |
| Lucas Gockel | 10/10 | 2268 days | 84% |
| mary gibbs | 10/10 | 2298 days | 82% |
| RuthEllen | 10/10 | 2298 days | 82% |
| Rachel Medin | 10/10 | 2299 days | 82% |
| Gil Chen-Zion | 10/10 | 2299 days | 82% |
| Vince | 10/10 | 2299 days | 82% |
| Tim O'Brien | 10/10 | 2299 days | 82% |
| Khristian Snyder | 8/10 | 2299 days | 81% |
| Ramakrishna Bijanapalli | 9/10 | 2299 days | 81% |
| Keriann M | 10/10 | 2299 days | 82% |
| Christine R | 9/10 | 2328 days | 80% |
| Sylvain Ferreira | 10/10 | 2328 days | 81% |
| Alyssa Catlin | 10/10 | 2328 days | 81% |
| Sebastian | 8/10 | 2329 days | 79% |
| Brodi F | 10/10 | 2329 days | 81% |
| Paula Morris | 10/10 | 2329 days | 81% |
| Gwyn page | 10/10 | 2329 days | 81% |
| Olivia cowie | 9/10 | 2329 days | 80% |
| Dom Wilson | 7/10 | 2329 days | 75% |
| Karina Anderson | 10/10 | 2329 days | 81% |
| Roman Iten | 9/10 | 2329 days | 80% |
| Esther Alvarez Alvarez | 10/10 | 2329 days | 81% |
| Tania Millard Jacobs | 9/10 | 2359 days | 79% |
| jade gallaher | 10/10 | 2359 days | 80% |
| Jon Haeffele | 10/10 | 2359 days | 80% |
| Lauren Koerner | 10/10 | 2360 days | 80% |
| Rory Walshe | 10/10 | 2360 days | 80% |
| Dennis Vosshenrich | 10/10 | 2360 days | 80% |
| Tyler Devonport | 10/10 | 2360 days | 80% |
| Richard Clapton | 10/10 | 2389 days | 78% |
| Alex Bick | 10/10 | 2389 days | 78% |
| Rebecca Barbrow | 10/10 | 2390 days | 78% |
| Aleix Roca | 10/10 | 2390 days | 78% |
| Chai | 10/10 | 2421 days | 77% |
| Natalie T | 10/10 | 2421 days | 77% |
| Roadies | 10/10 | 2482 days | 74% |
| Jess | 10/10 | 2482 days | 74% |
| Stu Johnson | 10/10 | 2513 days | 73% |
| Dominique Q | 10/10 | 2542 days | 72% |
| hugo sands | 10/10 | 2542 days | 72% |
| Matthew Slover | 10/10 | 2543 days | 72% |
| Iker&Janire | 10/10 | 2543 days | 72% |
| PHIL BICKERSTAFF | 10/10 | 2543 days | 72% |
| Rodolfo Perottoni | 10/10 | 2543 days | 72% |
| Tyler Umansky | 10/10 | 2543 days | 72% |
| Ayse Terzioglu | 10/10 | 2543 days | 72% |
| Silas Hulbert | 10/10 | 2543 days | 72% |
| Emily | 10/10 | 2543 days | 72% |
| Elise Hopkins | 8/10 | 2543 days | 70% |
| Alison | 10/10 | 2543 days | 72% |
| David O'Brien | 10/10 | 2573 days | 70% |
| Daphne Hosie | 9/10 | 2573 days | 69% |
| Miche Rombouts | 9/10 | 2573 days | 69% |
| Nicky Westlake | 10/10 | 2573 days | 70% |
| Eva | 9/10 | 2573 days | 69% |
| Josh | 10/10 | 2574 days | 70% |
| NATHAN ANDREW | 9/10 | 2574 days | 69% |
| Ximena | 8/10 | 2574 days | 69% |
| Kathryn Whiting | 9/10 | 2574 days | 69% |
| Megan Hunt | 8/10 | 2574 days | 69% |
| Kerry | 10/10 | 2574 days | 70% |
| Tommy Shi | 9/10 | 2574 days | 69% |
| Lisa Potter | 10/10 | 2574 days | 70% |
| Olallo | 9/10 | 2574 days | 69% |
| Joanne Skinner | 10/10 | 2574 days | 70% |
| Janna Schneppenheim | 10/10 | 2574 days | 70% |
| Eoin Murray | 10/10 | 2574 days | 70% |
| Dorian MAHE | 8/10 | 2574 days | 69% |
| CC | 10/10 | 2574 days | 70% |
| Mark Westlake | 10/10 | 2574 days | 70% |
| Alastair Todd | 9/10 | 2574 days | 69% |
| Ella Taylor | 10/10 | 2574 days | 70% |
| Gabrielle Lui | 10/10 | 2601 days | 69% |
| Miia Komi | 10/10 | 2601 days | 69% |
| Amélie Paquin | 10/10 | 2601 days | 69% |
| Jamie Green | 10/10 | 2601 days | 69% |
| Lauren Torregrossa | 10/10 | 2601 days | 69% |
| Linsey and Callum | 10/10 | 2602 days | 69% |
| Kurt Walker | 10/10 | 2602 days | 69% |
| Matteo LoBianco | 10/10 | 2602 days | 69% |
| Will | 9/10 | 2602 days | 68% |
| Dec | 10/10 | 2602 days | 69% |
| Heather Jones | 8/10 | 2602 days | 67% |
| Kerrie Holloway | 10/10 | 2602 days | 69% |
| Kath Cox | 10/10 | 2632 days | 68% |
| Grant Canary | 10/10 | 2632 days | 68% |
| Marissa Lopers | 10/10 | 2632 days | 68% |
| Chris | 10/10 | 2633 days | 68% |
| Elsbeth Haenggi | 10/10 | 2633 days | 68% |
| Rebecca Bottoms | 10/10 | 2633 days | 68% |
| alycia | 10/10 | 2633 days | 68% |
| Andrew Harms | 10/10 | 2633 days | 68% |
| Samuli Hietala | 10/10 | 2633 days | 68% |
| James Killeen | 9/10 | 2633 days | 67% |
| Georgia Dix | 10/10 | 2633 days | 68% |
| Stephen | 10/10 | 2633 days | 68% |
| Matteo Ponti | 10/10 | 2633 days | 68% |
| Dan Creaser | 9/10 | 2633 days | 67% |
| Debra Stenmark | 9/10 | 2663 days | 65% |
| Rachel | 9/10 | 2663 days | 65% |
| Mary & Charlie | 9/10 | 2663 days | 65% |
| Jon | 10/10 | 2664 days | 66% |
| Susie | 10/10 | 2664 days | 66% |
| Nicolas Granja | 10/10 | 2664 days | 66% |
| Yisrael Katz | 10/10 | 2664 days | 66% |
| Steven Cranney | 9/10 | 2664 days | 65% |
| Aaron Eastmure | 9/10 | 2664 days | 65% |
| Em & Al | 10/10 | 2664 days | 66% |
| Jon Ander Diez Bilbao | 10/10 | 2664 days | 66% |
| Heather Kelly | 10/10 | 2664 days | 66% |
| Abrianna | 10/10 | 2664 days | 66% |
| Jeewei & Eve | 10/10 | 2664 days | 66% |
| Florence S | 10/10 | 2664 days | 66% |
| Layna Levorson | 10/10 | 2693 days | 65% |
| Tim Lambert | 9/10 | 2693 days | 64% |
| Lisa Marshall | 10/10 | 2693 days | 65% |
| Claire Schlafmunter | 10/10 | 2693 days | 65% |
| Sivert Berg | 9/10 | 2694 days | 64% |
| Cindy B. | 10/10 | 2694 days | 65% |
| Caroline Massart | 10/10 | 2694 days | 65% |
| Lucas Thygesen | 10/10 | 2694 days | 65% |
| Paul Bradshaw | 10/10 | 2694 days | 65% |
| Kate | 10/10 | 2694 days | 65% |
| Hayley Surgeson | 10/10 | 2694 days | 65% |
| Cathy | 10/10 | 2694 days | 65% |
| Sim | 10/10 | 2694 days | 65% |
| Charli Brewerton | 10/10 | 2694 days | 65% |
| Magnus Hovind | 10/10 | 2694 days | 65% |
| Kristiana Dragneva | 10/10 | 2694 days | 65% |
| Joseph Dunleavy | 9/10 | 2724 days | 63% |
| Nina and Nolwenn | 9/10 | 2725 days | 63% |
| Andy C | 10/10 | 2725 days | 63% |
| Ryan | 10/10 | 2725 days | 63% |
| Meg-Anne Bergeron | 10/10 | 2725 days | 63% |
| Ann Cheong | 9/10 | 2725 days | 63% |
| Floatyurboater | 10/10 | 2725 days | 63% |
| Dannika J | 10/10 | 2725 days | 63% |
| Ellen Kirkpatrick | 10/10 | 2725 days | 63% |
| Jo Ann Dillion | 10/10 | 2725 days | 63% |
| Lea Burgess | 10/10 | 2754 days | 62% |
| Kyal | 10/10 | 2755 days | 62% |
| Cody Collins | 10/10 | 2755 days | 62% |
| Nicholas Wareham | 10/10 | 2755 days | 62% |
| Elisa Almada | 9/10 | 2755 days | 61% |
| Robert Washam | 9/10 | 2877 days | 56% |
| Glenn Moynihan | 8/10 | 2907 days | 54% |
| Sandy Kegley | 8/10 | 2907 days | 54% |
| Ugo Vinette | 10/10 | 2907 days | 55% |
| Stephen Gabrielsson | 9/10 | 2908 days | 55% |
| celia mach | 10/10 | 2908 days | 55% |
| Sean Blahovici | 9/10 | 2938 days | 53% |
| Heather McManus | 9/10 | 2938 days | 53% |
| Josephine Weaver | 8/10 | 2938 days | 53% |
| Laure Rasendrason | 9/10 | 2938 days | 53% |
| Antti Erkkila | 10/10 | 2939 days | 54% |
| CARLOS HUGO LOPEZ GARCIA | 10/10 | 2939 days | 54% |
| Virginia Fumagalli | 10/10 | 2939 days | 54% |
| Kay Shirt | 9/10 | 2966 days | 52% |
| samuel galvin | 10/10 | 2967 days | 53% |
| Astrid | 10/10 | 2967 days | 53% |
| Aline Mathieu | 8/10 | 2997 days | 50% |
| Annalise Bolt | 8/10 | 2997 days | 50% |
| Donald Craig | 9/10 | 2997 days | 51% |
| Andrew Doull | 10/10 | 2997 days | 51% |
| Jesse Hawley | 10/10 | 2997 days | 51% |
| EnjoingNZ EnjoingNZ | 10/10 | 2997 days | 51% |
| Katie Leiter | 9/10 | 3028 days | 49% |
| Elizabeth Clark | 10/10 | 3058 days | 49% |
| Zoe Osbourne | 10/10 | 3089 days | 47% |
| Walter van der Eng | 9/10 | 3292 days | 19% |
| Carol Brislane | 8/10 | 3303 days | 37% |
| Michal Matika | 7/10 | 3303 days | 35% |
| Ruth Rogers | 10/10 | 3331 days | 37% |
| lemennais perrine | 9/10 | 3331 days | 36% |
| Natalie Kershaw | 10/10 | 3331 days | 37% |
| Grace P | 10/10 | 3331 days | 37% |
| Richard Owen | 9/10 | 3331 days | 36% |
| Margaret Cowtan | 9/10 | 3331 days | 36% |
| Ruth Henderson | 10/10 | 3362 days | 35% |
| Christopher Saunders | 8/10 | 3362 days | 34% |
| Andrew Coolidge | 9/10 | 3362 days | 35% |
| Willeke Rietdijk | 8/10 | 3362 days | 34% |
| Cyril Marques | 9/10 | 3362 days | 35% |
| Dominik Gruenenfelder | 10/10 | 3362 days | 35% |
| Ella Brandt | 10/10 | 3362 days | 35% |
| Nikos Derleres | 10/10 | 3362 days | 35% |
| Sam Archibald | 10/10 | 3393 days | 34% |
| Matthew Long | 9/10 | 3408 days | 16% |
| Christian Stivactas | 7/10 | 3423 days | 30% |
| Lachlan Cooper | 10/10 | 3423 days | 32% |
| Guy Sheaffer | 9/10 | 3454 days | 31% |
| Kristie Newton | 10/10 | 3515 days | 28% |
| stuart Adams | 9/10 | 3669 days | 21% |
| Adele Campbell | 10/10 | 3697 days | 20% |
| Brydie McMullan | 8/10 | 3729 days | 18% |
| Daniela Keiser | 10/10 | 3729 days | 19% |
| Dan Cohen | 10/10 | 3729 days | 19% |
| Darren Cox | 10/10 | 3729 days | 19% |
| Rachel | 9/10 | 3729 days | 19% |
| Graham Lighner | 8/10 | 3770 days | 6% |
| Neil L | 9/10 | 3790 days | 16% |
| Sheree E | 10/10 | 4155 days | 0% |
| Peter Cursley | 10/10 | 4459 days | 13% |
| Lara MR | 10/10 | 4459 days | 13% |
| Megan Cursley | 10/10 | 4490 days | 13% |
| Karen Thompson | 10/10 | 4520 days | 13% |
| Hans Rethmann | 10/10 | 4520 days | 13% |
| josh harris | 10/10 | 4551 days | 13% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The The Pod Campervan Rentals experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-6.95% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 58 days. The The Pod Campervan Rentals experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The The Pod Campervan Rentals experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.89% |
| 198 | -3.91% |
| 199 | -3.93% |
| 200 | -3.95% |
| 201 | -3.97% |
| 202 | -3.99% |
| 203 | -4.01% |
| … | … |
Balancing Adjustment
1.06% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
82%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.