G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for The Pod Campervan Rentals.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
The Pod Campervan Rentals
Valid Reviews
243 Valid Reviews
The The Pod Campervan Rentals experience has a total of 245 reviews. There are 243 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Within these 243 valid reviews, the experience has 3 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 243 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 172 |
|
71% |
| 9/10 | 50 |
|
21% |
| 8/10 | 18 |
|
7% |
| 7/10 | 3 |
|
1% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
96.09% Average
The raw data average (mean) for all the The Pod Campervan Rentals valid reviews is 96.09% and is based on 243 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Weighted Average
96.56%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Brenda | 10/10 | 2016 days | 100% |
| Rog | 10/10 | 2047 days | 99% |
| Joel | 10/10 | 2047 days | 99% |
| Brendan Donnithorne | 10/10 | 2076 days | 97% |
| Beck and Neil | 10/10 | 2077 days | 97% |
| Tina | 10/10 | 2138 days | 95% |
| Olivia Winbush | 10/10 | 2169 days | 93% |
| Kerry FEGAN | 10/10 | 2169 days | 93% |
| Kristie Newton | 10/10 | 2200 days | 92% |
| Irene Lanser | 9/10 | 2290 days | 87% |
| Austin Miller | 10/10 | 2321 days | 86% |
| Emma Masterman | 10/10 | 2321 days | 86% |
| Jessica Calvey | 10/10 | 2322 days | 86% |
| Ben Ursell | 10/10 | 2322 days | 86% |
| Gemma Bagge | 10/10 | 2322 days | 86% |
| Charlie Green | 10/10 | 2322 days | 86% |
| Susan Brown | 10/10 | 2350 days | 85% |
| evan connick | 8/10 | 2350 days | 83% |
| Liselotte Hoogewerf | 10/10 | 2350 days | 85% |
| Jessica Mullery | 9/10 | 2350 days | 84% |
| The Happy Swedes | 10/10 | 2351 days | 85% |
| Kelly Thomas | 9/10 | 2351 days | 84% |
| Chad Garrety | 10/10 | 2351 days | 85% |
| James Hayward | 10/10 | 2351 days | 85% |
| Jeck Lau | 10/10 | 2351 days | 85% |
| Marie Hougaard | 10/10 | 2351 days | 85% |
| Stijn Verheggen | 10/10 | 2351 days | 85% |
| Amber F. | 10/10 | 2351 days | 85% |
| Lisa Pearson | 10/10 | 2351 days | 85% |
| Sarah Watson | 10/10 | 2351 days | 85% |
| Madison Boynton | 10/10 | 2381 days | 84% |
| David Lorfeld | 10/10 | 2381 days | 84% |
| James F | 10/10 | 2381 days | 84% |
| Bryce Robinson | 10/10 | 2381 days | 84% |
| Mitch Darling | 9/10 | 2382 days | 83% |
| Lucas Gockel | 10/10 | 2382 days | 84% |
| mary gibbs | 10/10 | 2412 days | 82% |
| RuthEllen | 10/10 | 2412 days | 82% |
| Rachel Medin | 10/10 | 2413 days | 82% |
| Gil Chen-Zion | 10/10 | 2413 days | 82% |
| Vince | 10/10 | 2413 days | 82% |
| Tim O'Brien | 10/10 | 2413 days | 82% |
| Khristian Snyder | 8/10 | 2413 days | 81% |
| Ramakrishna Bijanapalli | 9/10 | 2413 days | 82% |
| Keriann M | 10/10 | 2413 days | 82% |
| Christine R | 9/10 | 2442 days | 80% |
| Sylvain Ferreira | 10/10 | 2442 days | 81% |
| Alyssa Catlin | 10/10 | 2442 days | 81% |
| Sebastian | 8/10 | 2443 days | 79% |
| Brodi F | 10/10 | 2443 days | 81% |
| Paula Morris | 10/10 | 2443 days | 81% |
| Gwyn page | 10/10 | 2443 days | 81% |
| Olivia cowie | 9/10 | 2443 days | 80% |
| Dom Wilson | 7/10 | 2443 days | 75% |
| Karina Anderson | 10/10 | 2443 days | 81% |
| Roman Iten | 9/10 | 2443 days | 80% |
| Esther Alvarez Alvarez | 10/10 | 2443 days | 81% |
| Tania Millard Jacobs | 9/10 | 2473 days | 79% |
| jade gallaher | 10/10 | 2473 days | 80% |
| Jon Haeffele | 10/10 | 2473 days | 80% |
| Lauren Koerner | 10/10 | 2474 days | 80% |
| Rory Walshe | 10/10 | 2474 days | 80% |
| Dennis Vosshenrich | 10/10 | 2474 days | 80% |
| Tyler Devonport | 10/10 | 2474 days | 80% |
| Richard Clapton | 10/10 | 2503 days | 78% |
| Alex Bick | 10/10 | 2503 days | 78% |
| Rebecca Barbrow | 10/10 | 2504 days | 78% |
| Aleix Roca | 10/10 | 2504 days | 78% |
| Chai | 10/10 | 2535 days | 77% |
| Natalie T | 10/10 | 2535 days | 77% |
| Roadies | 10/10 | 2596 days | 74% |
| Jess | 10/10 | 2596 days | 74% |
| Stu Johnson | 10/10 | 2627 days | 73% |
| Dominique Q | 10/10 | 2656 days | 72% |
| hugo sands | 10/10 | 2656 days | 72% |
| Matthew Slover | 10/10 | 2657 days | 72% |
| Iker&Janire | 10/10 | 2657 days | 72% |
| PHIL BICKERSTAFF | 10/10 | 2657 days | 72% |
| Rodolfo Perottoni | 10/10 | 2657 days | 72% |
| Tyler Umansky | 10/10 | 2657 days | 72% |
| Ayse Terzioglu | 10/10 | 2657 days | 72% |
| Silas Hulbert | 10/10 | 2657 days | 72% |
| Emily | 10/10 | 2657 days | 72% |
| Elise Hopkins | 8/10 | 2657 days | 70% |
| Alison | 10/10 | 2657 days | 72% |
| David O'Brien | 10/10 | 2687 days | 70% |
| Daphne Hosie | 9/10 | 2687 days | 69% |
| Miche Rombouts | 9/10 | 2687 days | 69% |
| Nicky Westlake | 10/10 | 2687 days | 70% |
| Eva | 9/10 | 2687 days | 69% |
| Josh | 10/10 | 2688 days | 70% |
| NATHAN ANDREW | 9/10 | 2688 days | 69% |
| Ximena | 8/10 | 2688 days | 69% |
| Kathryn Whiting | 9/10 | 2688 days | 69% |
| Megan Hunt | 8/10 | 2688 days | 69% |
| Kerry | 10/10 | 2688 days | 70% |
| Tommy Shi | 9/10 | 2688 days | 69% |
| Lisa Potter | 10/10 | 2688 days | 70% |
| Olallo | 9/10 | 2688 days | 69% |
| Joanne Skinner | 10/10 | 2688 days | 70% |
| Janna Schneppenheim | 10/10 | 2688 days | 70% |
| Eoin Murray | 10/10 | 2688 days | 70% |
| Dorian MAHE | 8/10 | 2688 days | 69% |
| CC | 10/10 | 2688 days | 70% |
| Mark Westlake | 10/10 | 2688 days | 70% |
| Alastair Todd | 9/10 | 2688 days | 69% |
| Ella Taylor | 10/10 | 2688 days | 70% |
| Gabrielle Lui | 10/10 | 2715 days | 69% |
| Miia Komi | 10/10 | 2715 days | 69% |
| Amélie Paquin | 10/10 | 2715 days | 69% |
| Jamie Green | 10/10 | 2715 days | 69% |
| Lauren Torregrossa | 10/10 | 2715 days | 69% |
| Linsey and Callum | 10/10 | 2716 days | 69% |
| Kurt Walker | 10/10 | 2716 days | 69% |
| Matteo LoBianco | 10/10 | 2716 days | 69% |
| Will | 9/10 | 2716 days | 68% |
| Dec | 10/10 | 2716 days | 69% |
| Heather Jones | 8/10 | 2716 days | 67% |
| Kerrie Holloway | 10/10 | 2716 days | 69% |
| Kath Cox | 10/10 | 2746 days | 68% |
| Grant Canary | 10/10 | 2746 days | 68% |
| Marissa Lopers | 10/10 | 2746 days | 68% |
| Chris | 10/10 | 2747 days | 68% |
| Elsbeth Haenggi | 10/10 | 2747 days | 68% |
| Rebecca Bottoms | 10/10 | 2747 days | 68% |
| alycia | 10/10 | 2747 days | 68% |
| Andrew Harms | 10/10 | 2747 days | 68% |
| Samuli Hietala | 10/10 | 2747 days | 68% |
| James Killeen | 9/10 | 2747 days | 67% |
| Georgia Dix | 10/10 | 2747 days | 68% |
| Stephen | 10/10 | 2747 days | 68% |
| Matteo Ponti | 10/10 | 2747 days | 68% |
| Dan Creaser | 9/10 | 2747 days | 67% |
| Debra Stenmark | 9/10 | 2777 days | 66% |
| Rachel | 9/10 | 2777 days | 66% |
| Mary & Charlie | 9/10 | 2777 days | 66% |
| Jon | 10/10 | 2778 days | 66% |
| Susie | 10/10 | 2778 days | 66% |
| Nicolas Granja | 10/10 | 2778 days | 66% |
| Yisrael Katz | 10/10 | 2778 days | 66% |
| Steven Cranney | 9/10 | 2778 days | 65% |
| Aaron Eastmure | 9/10 | 2778 days | 65% |
| Em & Al | 10/10 | 2778 days | 66% |
| Jon Ander Diez Bilbao | 10/10 | 2778 days | 66% |
| Heather Kelly | 10/10 | 2778 days | 66% |
| Abrianna | 10/10 | 2778 days | 66% |
| Jeewei & Eve | 10/10 | 2778 days | 66% |
| Florence S | 10/10 | 2778 days | 66% |
| Layna Levorson | 10/10 | 2807 days | 65% |
| Tim Lambert | 9/10 | 2807 days | 64% |
| Lisa Marshall | 10/10 | 2807 days | 65% |
| Claire Schlafmunter | 10/10 | 2807 days | 65% |
| Sivert Berg | 9/10 | 2808 days | 64% |
| Cindy B. | 10/10 | 2808 days | 65% |
| Caroline Massart | 10/10 | 2808 days | 65% |
| Lucas Thygesen | 10/10 | 2808 days | 65% |
| Paul Bradshaw | 10/10 | 2808 days | 65% |
| Kate | 10/10 | 2808 days | 65% |
| Hayley Surgeson | 10/10 | 2808 days | 65% |
| Cathy | 10/10 | 2808 days | 65% |
| Sim | 10/10 | 2808 days | 65% |
| Charli Brewerton | 10/10 | 2808 days | 65% |
| Magnus Hovind | 10/10 | 2808 days | 65% |
| Kristiana Dragneva | 10/10 | 2808 days | 65% |
| Joseph Dunleavy | 9/10 | 2838 days | 63% |
| Nina and Nolwenn | 9/10 | 2839 days | 63% |
| Andy C | 10/10 | 2839 days | 63% |
| Ryan | 10/10 | 2839 days | 63% |
| Meg-Anne Bergeron | 10/10 | 2839 days | 63% |
| Ann Cheong | 9/10 | 2839 days | 63% |
| Floatyurboater | 10/10 | 2839 days | 63% |
| Dannika J | 10/10 | 2839 days | 63% |
| Ellen Kirkpatrick | 10/10 | 2839 days | 63% |
| Jo Ann Dillion | 10/10 | 2839 days | 63% |
| Lea Burgess | 10/10 | 2868 days | 62% |
| Kyal | 10/10 | 2869 days | 62% |
| Cody Collins | 10/10 | 2869 days | 62% |
| Nicholas Wareham | 10/10 | 2869 days | 62% |
| Elisa Almada | 9/10 | 2869 days | 61% |
| Robert Washam | 9/10 | 2991 days | 56% |
| Glenn Moynihan | 8/10 | 3021 days | 54% |
| Sandy Kegley | 8/10 | 3021 days | 54% |
| Ugo Vinette | 10/10 | 3021 days | 55% |
| Stephen Gabrielsson | 9/10 | 3022 days | 55% |
| celia mach | 10/10 | 3022 days | 55% |
| Sean Blahovici | 9/10 | 3052 days | 53% |
| Heather McManus | 9/10 | 3052 days | 53% |
| Josephine Weaver | 8/10 | 3052 days | 53% |
| Laure Rasendrason | 9/10 | 3052 days | 53% |
| Antti Erkkila | 10/10 | 3053 days | 54% |
| CARLOS HUGO LOPEZ GARCIA | 10/10 | 3053 days | 54% |
| Virginia Fumagalli | 10/10 | 3053 days | 54% |
| Kay Shirt | 9/10 | 3080 days | 52% |
| samuel galvin | 10/10 | 3081 days | 53% |
| Astrid | 10/10 | 3081 days | 53% |
| Aline Mathieu | 8/10 | 3111 days | 50% |
| Annalise Bolt | 8/10 | 3111 days | 50% |
| Donald Craig | 9/10 | 3111 days | 51% |
| Andrew Doull | 10/10 | 3111 days | 51% |
| Jesse Hawley | 10/10 | 3111 days | 51% |
| EnjoingNZ EnjoingNZ | 10/10 | 3111 days | 51% |
| Katie Leiter | 9/10 | 3142 days | 49% |
| Elizabeth Clark | 10/10 | 3172 days | 49% |
| Zoe Osbourne | 10/10 | 3203 days | 47% |
| Walter van der Eng | 9/10 | 3406 days | 21% |
| Carol Brislane | 8/10 | 3417 days | 37% |
| Michal Matika | 7/10 | 3417 days | 35% |
| Ruth Rogers | 10/10 | 3445 days | 37% |
| lemennais perrine | 9/10 | 3445 days | 36% |
| Natalie Kershaw | 10/10 | 3445 days | 37% |
| Grace P | 10/10 | 3445 days | 37% |
| Richard Owen | 9/10 | 3445 days | 36% |
| Margaret Cowtan | 9/10 | 3445 days | 36% |
| Ruth Henderson | 10/10 | 3476 days | 35% |
| Christopher Saunders | 8/10 | 3476 days | 34% |
| Andrew Coolidge | 9/10 | 3476 days | 35% |
| Willeke Rietdijk | 8/10 | 3476 days | 34% |
| Cyril Marques | 9/10 | 3476 days | 35% |
| Dominik Gruenenfelder | 10/10 | 3476 days | 35% |
| Ella Brandt | 10/10 | 3476 days | 35% |
| Nikos Derleres | 10/10 | 3476 days | 35% |
| Sam Archibald | 10/10 | 3507 days | 34% |
| Matthew Long | 9/10 | 3522 days | 18% |
| Christian Stivactas | 7/10 | 3537 days | 30% |
| Lachlan Cooper | 10/10 | 3537 days | 32% |
| Guy Sheaffer | 9/10 | 3568 days | 31% |
| Kristie Newton | 10/10 | 3629 days | 28% |
| stuart Adams | 9/10 | 3783 days | 21% |
| Adele Campbell | 10/10 | 3811 days | 20% |
| Brydie McMullan | 8/10 | 3843 days | 18% |
| Daniela Keiser | 10/10 | 3843 days | 19% |
| Dan Cohen | 10/10 | 3843 days | 19% |
| Darren Cox | 10/10 | 3843 days | 19% |
| Rachel | 9/10 | 3843 days | 19% |
| Graham Lighner | 8/10 | 3884 days | 8% |
| Neil L | 9/10 | 3904 days | 16% |
| Sheree E | 10/10 | 4269 days | 0% |
| Peter Cursley | 10/10 | 4573 days | 18% |
| Lara MR | 10/10 | 4573 days | 18% |
| Megan Cursley | 10/10 | 4604 days | 18% |
| Karen Thompson | 10/10 | 4634 days | 18% |
| Hans Rethmann | 10/10 | 4634 days | 18% |
| josh harris | 10/10 | 4665 days | 18% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The The Pod Campervan Rentals experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-5.00% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 125 days. The The Pod Campervan Rentals experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The The Pod Campervan Rentals experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -1.97% |
| 198 | -1.98% |
| 199 | -1.99% |
| 200 | -2.00% |
| 201 | -2.01% |
| 202 | -2.02% |
| 203 | -2.03% |
| … | … |
Balancing Adjustment
0.80% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
83%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.