Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for The Pod Campervan Rentals.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
The Pod Campervan Rentals
Valid Reviews
243 Valid Reviews
The The Pod Campervan Rentals experience has a total of 245 reviews. There are 243 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Within these 243 valid reviews, the experience has 3 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 243 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 172 |
|
71% |
| 9/10 | 50 |
|
21% |
| 8/10 | 18 |
|
7% |
| 7/10 | 3 |
|
1% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
96.09% Average
The raw data average (mean) for all the The Pod Campervan Rentals valid reviews is 96.09% and is based on 243 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Weighted Average
96.57%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Brenda | 10/10 | 2057 days | 100% |
| Rog | 10/10 | 2088 days | 99% |
| Joel | 10/10 | 2088 days | 99% |
| Brendan Donnithorne | 10/10 | 2117 days | 97% |
| Beck and Neil | 10/10 | 2118 days | 97% |
| Tina | 10/10 | 2179 days | 95% |
| Olivia Winbush | 10/10 | 2210 days | 93% |
| Kerry FEGAN | 10/10 | 2210 days | 93% |
| Kristie Newton | 10/10 | 2241 days | 92% |
| Irene Lanser | 9/10 | 2331 days | 87% |
| Austin Miller | 10/10 | 2362 days | 86% |
| Emma Masterman | 10/10 | 2362 days | 86% |
| Jessica Calvey | 10/10 | 2363 days | 86% |
| Ben Ursell | 10/10 | 2363 days | 86% |
| Gemma Bagge | 10/10 | 2363 days | 86% |
| Charlie Green | 10/10 | 2363 days | 86% |
| Susan Brown | 10/10 | 2391 days | 85% |
| evan connick | 8/10 | 2391 days | 83% |
| Liselotte Hoogewerf | 10/10 | 2391 days | 85% |
| Jessica Mullery | 9/10 | 2391 days | 84% |
| The Happy Swedes | 10/10 | 2392 days | 85% |
| Kelly Thomas | 9/10 | 2392 days | 84% |
| Chad Garrety | 10/10 | 2392 days | 85% |
| James Hayward | 10/10 | 2392 days | 85% |
| Jeck Lau | 10/10 | 2392 days | 85% |
| Marie Hougaard | 10/10 | 2392 days | 85% |
| Stijn Verheggen | 10/10 | 2392 days | 85% |
| Amber F. | 10/10 | 2392 days | 85% |
| Lisa Pearson | 10/10 | 2392 days | 85% |
| Sarah Watson | 10/10 | 2392 days | 85% |
| Madison Boynton | 10/10 | 2422 days | 84% |
| David Lorfeld | 10/10 | 2422 days | 84% |
| James F | 10/10 | 2422 days | 84% |
| Bryce Robinson | 10/10 | 2422 days | 84% |
| Mitch Darling | 9/10 | 2423 days | 83% |
| Lucas Gockel | 10/10 | 2423 days | 84% |
| mary gibbs | 10/10 | 2453 days | 82% |
| RuthEllen | 10/10 | 2453 days | 82% |
| Rachel Medin | 10/10 | 2454 days | 82% |
| Gil Chen-Zion | 10/10 | 2454 days | 82% |
| Vince | 10/10 | 2454 days | 82% |
| Tim O'Brien | 10/10 | 2454 days | 82% |
| Khristian Snyder | 8/10 | 2454 days | 81% |
| Ramakrishna Bijanapalli | 9/10 | 2454 days | 82% |
| Keriann M | 10/10 | 2454 days | 82% |
| Christine R | 9/10 | 2483 days | 80% |
| Sylvain Ferreira | 10/10 | 2483 days | 81% |
| Alyssa Catlin | 10/10 | 2483 days | 81% |
| Sebastian | 8/10 | 2484 days | 79% |
| Brodi F | 10/10 | 2484 days | 81% |
| Paula Morris | 10/10 | 2484 days | 81% |
| Gwyn page | 10/10 | 2484 days | 81% |
| Olivia cowie | 9/10 | 2484 days | 80% |
| Dom Wilson | 7/10 | 2484 days | 75% |
| Karina Anderson | 10/10 | 2484 days | 81% |
| Roman Iten | 9/10 | 2484 days | 80% |
| Esther Alvarez Alvarez | 10/10 | 2484 days | 81% |
| Tania Millard Jacobs | 9/10 | 2514 days | 79% |
| jade gallaher | 10/10 | 2514 days | 80% |
| Jon Haeffele | 10/10 | 2514 days | 80% |
| Lauren Koerner | 10/10 | 2515 days | 80% |
| Rory Walshe | 10/10 | 2515 days | 80% |
| Dennis Vosshenrich | 10/10 | 2515 days | 80% |
| Tyler Devonport | 10/10 | 2515 days | 80% |
| Richard Clapton | 10/10 | 2544 days | 78% |
| Alex Bick | 10/10 | 2544 days | 78% |
| Rebecca Barbrow | 10/10 | 2545 days | 78% |
| Aleix Roca | 10/10 | 2545 days | 78% |
| Chai | 10/10 | 2576 days | 77% |
| Natalie T | 10/10 | 2576 days | 77% |
| Roadies | 10/10 | 2637 days | 74% |
| Jess | 10/10 | 2637 days | 74% |
| Stu Johnson | 10/10 | 2668 days | 73% |
| Dominique Q | 10/10 | 2697 days | 72% |
| hugo sands | 10/10 | 2697 days | 72% |
| Matthew Slover | 10/10 | 2698 days | 72% |
| Iker&Janire | 10/10 | 2698 days | 72% |
| PHIL BICKERSTAFF | 10/10 | 2698 days | 72% |
| Rodolfo Perottoni | 10/10 | 2698 days | 72% |
| Tyler Umansky | 10/10 | 2698 days | 72% |
| Ayse Terzioglu | 10/10 | 2698 days | 72% |
| Silas Hulbert | 10/10 | 2698 days | 72% |
| Emily | 10/10 | 2698 days | 72% |
| Elise Hopkins | 8/10 | 2698 days | 70% |
| Alison | 10/10 | 2698 days | 72% |
| David O'Brien | 10/10 | 2728 days | 70% |
| Daphne Hosie | 9/10 | 2728 days | 69% |
| Miche Rombouts | 9/10 | 2728 days | 69% |
| Nicky Westlake | 10/10 | 2728 days | 70% |
| Eva | 9/10 | 2728 days | 69% |
| Josh | 10/10 | 2729 days | 70% |
| NATHAN ANDREW | 9/10 | 2729 days | 69% |
| Ximena | 8/10 | 2729 days | 69% |
| Kathryn Whiting | 9/10 | 2729 days | 69% |
| Megan Hunt | 8/10 | 2729 days | 69% |
| Kerry | 10/10 | 2729 days | 70% |
| Tommy Shi | 9/10 | 2729 days | 69% |
| Lisa Potter | 10/10 | 2729 days | 70% |
| Olallo | 9/10 | 2729 days | 69% |
| Joanne Skinner | 10/10 | 2729 days | 70% |
| Janna Schneppenheim | 10/10 | 2729 days | 70% |
| Eoin Murray | 10/10 | 2729 days | 70% |
| Dorian MAHE | 8/10 | 2729 days | 69% |
| CC | 10/10 | 2729 days | 70% |
| Mark Westlake | 10/10 | 2729 days | 70% |
| Alastair Todd | 9/10 | 2729 days | 69% |
| Ella Taylor | 10/10 | 2729 days | 70% |
| Gabrielle Lui | 10/10 | 2756 days | 69% |
| Miia Komi | 10/10 | 2756 days | 69% |
| Amélie Paquin | 10/10 | 2756 days | 69% |
| Jamie Green | 10/10 | 2756 days | 69% |
| Lauren Torregrossa | 10/10 | 2756 days | 69% |
| Linsey and Callum | 10/10 | 2757 days | 69% |
| Kurt Walker | 10/10 | 2757 days | 69% |
| Matteo LoBianco | 10/10 | 2757 days | 69% |
| Will | 9/10 | 2757 days | 68% |
| Dec | 10/10 | 2757 days | 69% |
| Heather Jones | 8/10 | 2757 days | 68% |
| Kerrie Holloway | 10/10 | 2757 days | 69% |
| Kath Cox | 10/10 | 2787 days | 68% |
| Grant Canary | 10/10 | 2787 days | 68% |
| Marissa Lopers | 10/10 | 2787 days | 68% |
| Chris | 10/10 | 2788 days | 68% |
| Elsbeth Haenggi | 10/10 | 2788 days | 68% |
| Rebecca Bottoms | 10/10 | 2788 days | 68% |
| alycia | 10/10 | 2788 days | 68% |
| Andrew Harms | 10/10 | 2788 days | 68% |
| Samuli Hietala | 10/10 | 2788 days | 68% |
| James Killeen | 9/10 | 2788 days | 67% |
| Georgia Dix | 10/10 | 2788 days | 68% |
| Stephen | 10/10 | 2788 days | 68% |
| Matteo Ponti | 10/10 | 2788 days | 68% |
| Dan Creaser | 9/10 | 2788 days | 67% |
| Debra Stenmark | 9/10 | 2818 days | 66% |
| Rachel | 9/10 | 2818 days | 66% |
| Mary & Charlie | 9/10 | 2818 days | 66% |
| Jon | 10/10 | 2819 days | 66% |
| Susie | 10/10 | 2819 days | 66% |
| Nicolas Granja | 10/10 | 2819 days | 66% |
| Yisrael Katz | 10/10 | 2819 days | 66% |
| Steven Cranney | 9/10 | 2819 days | 65% |
| Aaron Eastmure | 9/10 | 2819 days | 65% |
| Em & Al | 10/10 | 2819 days | 66% |
| Jon Ander Diez Bilbao | 10/10 | 2819 days | 66% |
| Heather Kelly | 10/10 | 2819 days | 66% |
| Abrianna | 10/10 | 2819 days | 66% |
| Jeewei & Eve | 10/10 | 2819 days | 66% |
| Florence S | 10/10 | 2819 days | 66% |
| Layna Levorson | 10/10 | 2848 days | 65% |
| Tim Lambert | 9/10 | 2848 days | 64% |
| Lisa Marshall | 10/10 | 2848 days | 65% |
| Claire Schlafmunter | 10/10 | 2848 days | 65% |
| Sivert Berg | 9/10 | 2849 days | 64% |
| Cindy B. | 10/10 | 2849 days | 65% |
| Caroline Massart | 10/10 | 2849 days | 65% |
| Lucas Thygesen | 10/10 | 2849 days | 65% |
| Paul Bradshaw | 10/10 | 2849 days | 65% |
| Kate | 10/10 | 2849 days | 65% |
| Hayley Surgeson | 10/10 | 2849 days | 65% |
| Cathy | 10/10 | 2849 days | 65% |
| Sim | 10/10 | 2849 days | 65% |
| Charli Brewerton | 10/10 | 2849 days | 65% |
| Magnus Hovind | 10/10 | 2849 days | 65% |
| Kristiana Dragneva | 10/10 | 2849 days | 65% |
| Joseph Dunleavy | 9/10 | 2879 days | 63% |
| Nina and Nolwenn | 9/10 | 2880 days | 63% |
| Andy C | 10/10 | 2880 days | 63% |
| Ryan | 10/10 | 2880 days | 63% |
| Meg-Anne Bergeron | 10/10 | 2880 days | 63% |
| Ann Cheong | 9/10 | 2880 days | 63% |
| Floatyurboater | 10/10 | 2880 days | 63% |
| Dannika J | 10/10 | 2880 days | 63% |
| Ellen Kirkpatrick | 10/10 | 2880 days | 63% |
| Jo Ann Dillion | 10/10 | 2880 days | 63% |
| Lea Burgess | 10/10 | 2909 days | 62% |
| Kyal | 10/10 | 2910 days | 62% |
| Cody Collins | 10/10 | 2910 days | 62% |
| Nicholas Wareham | 10/10 | 2910 days | 62% |
| Elisa Almada | 9/10 | 2910 days | 61% |
| Robert Washam | 9/10 | 3032 days | 56% |
| Glenn Moynihan | 8/10 | 3062 days | 54% |
| Sandy Kegley | 8/10 | 3062 days | 54% |
| Ugo Vinette | 10/10 | 3062 days | 55% |
| Stephen Gabrielsson | 9/10 | 3063 days | 55% |
| celia mach | 10/10 | 3063 days | 55% |
| Sean Blahovici | 9/10 | 3093 days | 53% |
| Heather McManus | 9/10 | 3093 days | 53% |
| Josephine Weaver | 8/10 | 3093 days | 53% |
| Laure Rasendrason | 9/10 | 3093 days | 53% |
| Antti Erkkila | 10/10 | 3094 days | 54% |
| CARLOS HUGO LOPEZ GARCIA | 10/10 | 3094 days | 54% |
| Virginia Fumagalli | 10/10 | 3094 days | 54% |
| Kay Shirt | 9/10 | 3121 days | 52% |
| samuel galvin | 10/10 | 3122 days | 53% |
| Astrid | 10/10 | 3122 days | 53% |
| Aline Mathieu | 8/10 | 3152 days | 50% |
| Annalise Bolt | 8/10 | 3152 days | 50% |
| Donald Craig | 9/10 | 3152 days | 51% |
| Andrew Doull | 10/10 | 3152 days | 51% |
| Jesse Hawley | 10/10 | 3152 days | 51% |
| EnjoingNZ EnjoingNZ | 10/10 | 3152 days | 51% |
| Katie Leiter | 9/10 | 3183 days | 49% |
| Elizabeth Clark | 10/10 | 3213 days | 49% |
| Zoe Osbourne | 10/10 | 3244 days | 47% |
| Walter van der Eng | 9/10 | 3447 days | 21% |
| Carol Brislane | 8/10 | 3458 days | 37% |
| Michal Matika | 7/10 | 3458 days | 35% |
| Ruth Rogers | 10/10 | 3486 days | 37% |
| lemennais perrine | 9/10 | 3486 days | 36% |
| Natalie Kershaw | 10/10 | 3486 days | 37% |
| Grace P | 10/10 | 3486 days | 37% |
| Richard Owen | 9/10 | 3486 days | 36% |
| Margaret Cowtan | 9/10 | 3486 days | 36% |
| Ruth Henderson | 10/10 | 3517 days | 35% |
| Christopher Saunders | 8/10 | 3517 days | 34% |
| Andrew Coolidge | 9/10 | 3517 days | 35% |
| Willeke Rietdijk | 8/10 | 3517 days | 34% |
| Cyril Marques | 9/10 | 3517 days | 35% |
| Dominik Gruenenfelder | 10/10 | 3517 days | 35% |
| Ella Brandt | 10/10 | 3517 days | 35% |
| Nikos Derleres | 10/10 | 3517 days | 35% |
| Sam Archibald | 10/10 | 3548 days | 34% |
| Matthew Long | 9/10 | 3563 days | 18% |
| Christian Stivactas | 7/10 | 3578 days | 30% |
| Lachlan Cooper | 10/10 | 3578 days | 32% |
| Guy Sheaffer | 9/10 | 3609 days | 31% |
| Kristie Newton | 10/10 | 3670 days | 28% |
| stuart Adams | 9/10 | 3824 days | 21% |
| Adele Campbell | 10/10 | 3852 days | 20% |
| Brydie McMullan | 8/10 | 3884 days | 18% |
| Daniela Keiser | 10/10 | 3884 days | 19% |
| Dan Cohen | 10/10 | 3884 days | 19% |
| Darren Cox | 10/10 | 3884 days | 19% |
| Rachel | 9/10 | 3884 days | 19% |
| Graham Lighner | 8/10 | 3925 days | 9% |
| Neil L | 9/10 | 3945 days | 16% |
| Sheree E | 10/10 | 4310 days | 0% |
| Peter Cursley | 10/10 | 4614 days | 20% |
| Lara MR | 10/10 | 4614 days | 20% |
| Megan Cursley | 10/10 | 4645 days | 20% |
| Karen Thompson | 10/10 | 4675 days | 20% |
| Hans Rethmann | 10/10 | 4675 days | 20% |
| josh harris | 10/10 | 4706 days | 20% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The The Pod Campervan Rentals experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-5.38% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 109 days. The The Pod Campervan Rentals experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The The Pod Campervan Rentals experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -2.34% |
| 198 | -2.36% |
| 199 | -2.37% |
| 200 | -2.38% |
| 201 | -2.39% |
| 202 | -2.40% |
| 203 | -2.42% |
| … | … |
Balancing Adjustment
0.84% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
83%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.