Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for The Pod Campervan Rentals.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
The Pod Campervan Rentals
Valid Reviews
243 Valid Reviews
The The Pod Campervan Rentals experience has a total of 245 reviews. There are 243 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Within these 243 valid reviews, the experience has 3 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 243 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 172 |
|
71% |
| 9/10 | 50 |
|
21% |
| 8/10 | 18 |
|
7% |
| 7/10 | 3 |
|
1% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
96.09% Average
The raw data average (mean) for all the The Pod Campervan Rentals valid reviews is 96.09% and is based on 243 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Weighted Average
96.59%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Brenda | 10/10 | 2116 days | 100% |
| Rog | 10/10 | 2147 days | 99% |
| Joel | 10/10 | 2147 days | 99% |
| Brendan Donnithorne | 10/10 | 2177 days | 97% |
| Beck and Neil | 10/10 | 2177 days | 97% |
| Tina | 10/10 | 2238 days | 95% |
| Olivia Winbush | 10/10 | 2269 days | 93% |
| Kerry FEGAN | 10/10 | 2269 days | 93% |
| Kristie Newton | 10/10 | 2300 days | 92% |
| Irene Lanser | 9/10 | 2391 days | 87% |
| Austin Miller | 10/10 | 2422 days | 86% |
| Emma Masterman | 10/10 | 2422 days | 86% |
| Jessica Calvey | 10/10 | 2422 days | 86% |
| Ben Ursell | 10/10 | 2422 days | 86% |
| Gemma Bagge | 10/10 | 2422 days | 86% |
| Charlie Green | 10/10 | 2422 days | 86% |
| Susan Brown | 10/10 | 2451 days | 85% |
| evan connick | 8/10 | 2451 days | 83% |
| Liselotte Hoogewerf | 10/10 | 2451 days | 85% |
| Jessica Mullery | 9/10 | 2451 days | 84% |
| The Happy Swedes | 10/10 | 2451 days | 85% |
| Kelly Thomas | 9/10 | 2451 days | 84% |
| Chad Garrety | 10/10 | 2451 days | 85% |
| James Hayward | 10/10 | 2451 days | 85% |
| Jeck Lau | 10/10 | 2451 days | 85% |
| Marie Hougaard | 10/10 | 2451 days | 85% |
| Stijn Verheggen | 10/10 | 2451 days | 85% |
| Amber F. | 10/10 | 2451 days | 85% |
| Lisa Pearson | 10/10 | 2451 days | 85% |
| Sarah Watson | 10/10 | 2451 days | 85% |
| Madison Boynton | 10/10 | 2482 days | 84% |
| David Lorfeld | 10/10 | 2482 days | 84% |
| James F | 10/10 | 2482 days | 84% |
| Bryce Robinson | 10/10 | 2482 days | 84% |
| Mitch Darling | 9/10 | 2482 days | 83% |
| Lucas Gockel | 10/10 | 2482 days | 84% |
| mary gibbs | 10/10 | 2513 days | 82% |
| RuthEllen | 10/10 | 2513 days | 82% |
| Rachel Medin | 10/10 | 2513 days | 82% |
| Gil Chen-Zion | 10/10 | 2513 days | 82% |
| Vince | 10/10 | 2513 days | 82% |
| Tim O'Brien | 10/10 | 2513 days | 82% |
| Khristian Snyder | 8/10 | 2513 days | 81% |
| Ramakrishna Bijanapalli | 9/10 | 2513 days | 82% |
| Keriann M | 10/10 | 2513 days | 82% |
| Christine R | 9/10 | 2543 days | 80% |
| Sylvain Ferreira | 10/10 | 2543 days | 81% |
| Alyssa Catlin | 10/10 | 2543 days | 81% |
| Sebastian | 8/10 | 2543 days | 79% |
| Brodi F | 10/10 | 2543 days | 81% |
| Paula Morris | 10/10 | 2543 days | 81% |
| Gwyn page | 10/10 | 2543 days | 81% |
| Olivia cowie | 9/10 | 2543 days | 80% |
| Dom Wilson | 7/10 | 2543 days | 75% |
| Karina Anderson | 10/10 | 2543 days | 81% |
| Roman Iten | 9/10 | 2543 days | 80% |
| Esther Alvarez Alvarez | 10/10 | 2543 days | 81% |
| Tania Millard Jacobs | 9/10 | 2574 days | 79% |
| jade gallaher | 10/10 | 2574 days | 80% |
| Jon Haeffele | 10/10 | 2574 days | 80% |
| Lauren Koerner | 10/10 | 2574 days | 80% |
| Rory Walshe | 10/10 | 2574 days | 80% |
| Dennis Vosshenrich | 10/10 | 2574 days | 80% |
| Tyler Devonport | 10/10 | 2574 days | 80% |
| Richard Clapton | 10/10 | 2604 days | 78% |
| Alex Bick | 10/10 | 2604 days | 78% |
| Rebecca Barbrow | 10/10 | 2604 days | 78% |
| Aleix Roca | 10/10 | 2604 days | 78% |
| Chai | 10/10 | 2635 days | 77% |
| Natalie T | 10/10 | 2635 days | 77% |
| Roadies | 10/10 | 2696 days | 74% |
| Jess | 10/10 | 2696 days | 74% |
| Stu Johnson | 10/10 | 2727 days | 73% |
| Dominique Q | 10/10 | 2757 days | 72% |
| hugo sands | 10/10 | 2757 days | 72% |
| Matthew Slover | 10/10 | 2757 days | 72% |
| Iker&Janire | 10/10 | 2757 days | 72% |
| PHIL BICKERSTAFF | 10/10 | 2757 days | 72% |
| Rodolfo Perottoni | 10/10 | 2757 days | 72% |
| Tyler Umansky | 10/10 | 2757 days | 72% |
| Ayse Terzioglu | 10/10 | 2757 days | 72% |
| Silas Hulbert | 10/10 | 2757 days | 72% |
| Emily | 10/10 | 2757 days | 72% |
| Elise Hopkins | 8/10 | 2757 days | 70% |
| Alison | 10/10 | 2757 days | 72% |
| David O'Brien | 10/10 | 2788 days | 70% |
| Daphne Hosie | 9/10 | 2788 days | 69% |
| Miche Rombouts | 9/10 | 2788 days | 69% |
| Nicky Westlake | 10/10 | 2788 days | 70% |
| Eva | 9/10 | 2788 days | 69% |
| Josh | 10/10 | 2788 days | 70% |
| NATHAN ANDREW | 9/10 | 2788 days | 69% |
| Ximena | 8/10 | 2788 days | 69% |
| Kathryn Whiting | 9/10 | 2788 days | 69% |
| Megan Hunt | 8/10 | 2788 days | 69% |
| Kerry | 10/10 | 2788 days | 70% |
| Tommy Shi | 9/10 | 2788 days | 69% |
| Lisa Potter | 10/10 | 2788 days | 70% |
| Olallo | 9/10 | 2788 days | 69% |
| Joanne Skinner | 10/10 | 2788 days | 70% |
| Janna Schneppenheim | 10/10 | 2788 days | 70% |
| Eoin Murray | 10/10 | 2788 days | 70% |
| Dorian MAHE | 8/10 | 2788 days | 69% |
| CC | 10/10 | 2788 days | 70% |
| Mark Westlake | 10/10 | 2788 days | 70% |
| Alastair Todd | 9/10 | 2788 days | 69% |
| Ella Taylor | 10/10 | 2788 days | 70% |
| Gabrielle Lui | 10/10 | 2816 days | 69% |
| Miia Komi | 10/10 | 2816 days | 69% |
| Amélie Paquin | 10/10 | 2816 days | 69% |
| Jamie Green | 10/10 | 2816 days | 69% |
| Lauren Torregrossa | 10/10 | 2816 days | 69% |
| Linsey and Callum | 10/10 | 2816 days | 69% |
| Kurt Walker | 10/10 | 2816 days | 69% |
| Matteo LoBianco | 10/10 | 2816 days | 69% |
| Will | 9/10 | 2816 days | 68% |
| Dec | 10/10 | 2816 days | 69% |
| Heather Jones | 8/10 | 2816 days | 68% |
| Kerrie Holloway | 10/10 | 2816 days | 69% |
| Kath Cox | 10/10 | 2847 days | 68% |
| Grant Canary | 10/10 | 2847 days | 68% |
| Marissa Lopers | 10/10 | 2847 days | 68% |
| Chris | 10/10 | 2847 days | 68% |
| Elsbeth Haenggi | 10/10 | 2847 days | 68% |
| Rebecca Bottoms | 10/10 | 2847 days | 68% |
| alycia | 10/10 | 2847 days | 68% |
| Andrew Harms | 10/10 | 2847 days | 68% |
| Samuli Hietala | 10/10 | 2847 days | 68% |
| James Killeen | 9/10 | 2847 days | 67% |
| Georgia Dix | 10/10 | 2847 days | 68% |
| Stephen | 10/10 | 2847 days | 68% |
| Matteo Ponti | 10/10 | 2847 days | 68% |
| Dan Creaser | 9/10 | 2847 days | 67% |
| Debra Stenmark | 9/10 | 2878 days | 66% |
| Rachel | 9/10 | 2878 days | 66% |
| Mary & Charlie | 9/10 | 2878 days | 66% |
| Jon | 10/10 | 2878 days | 66% |
| Susie | 10/10 | 2878 days | 66% |
| Nicolas Granja | 10/10 | 2878 days | 66% |
| Yisrael Katz | 10/10 | 2878 days | 66% |
| Steven Cranney | 9/10 | 2878 days | 66% |
| Aaron Eastmure | 9/10 | 2878 days | 66% |
| Em & Al | 10/10 | 2878 days | 66% |
| Jon Ander Diez Bilbao | 10/10 | 2878 days | 66% |
| Heather Kelly | 10/10 | 2878 days | 66% |
| Abrianna | 10/10 | 2878 days | 66% |
| Jeewei & Eve | 10/10 | 2878 days | 66% |
| Florence S | 10/10 | 2878 days | 66% |
| Layna Levorson | 10/10 | 2908 days | 65% |
| Tim Lambert | 9/10 | 2908 days | 64% |
| Lisa Marshall | 10/10 | 2908 days | 65% |
| Claire Schlafmunter | 10/10 | 2908 days | 65% |
| Sivert Berg | 9/10 | 2908 days | 64% |
| Cindy B. | 10/10 | 2908 days | 65% |
| Caroline Massart | 10/10 | 2908 days | 65% |
| Lucas Thygesen | 10/10 | 2908 days | 65% |
| Paul Bradshaw | 10/10 | 2908 days | 65% |
| Kate | 10/10 | 2908 days | 65% |
| Hayley Surgeson | 10/10 | 2908 days | 65% |
| Cathy | 10/10 | 2908 days | 65% |
| Sim | 10/10 | 2908 days | 65% |
| Charli Brewerton | 10/10 | 2908 days | 65% |
| Magnus Hovind | 10/10 | 2908 days | 65% |
| Kristiana Dragneva | 10/10 | 2908 days | 65% |
| Joseph Dunleavy | 9/10 | 2939 days | 63% |
| Nina and Nolwenn | 9/10 | 2939 days | 63% |
| Andy C | 10/10 | 2939 days | 63% |
| Ryan | 10/10 | 2939 days | 63% |
| Meg-Anne Bergeron | 10/10 | 2939 days | 63% |
| Ann Cheong | 9/10 | 2939 days | 63% |
| Floatyurboater | 10/10 | 2939 days | 63% |
| Dannika J | 10/10 | 2939 days | 63% |
| Ellen Kirkpatrick | 10/10 | 2939 days | 63% |
| Jo Ann Dillion | 10/10 | 2939 days | 63% |
| Lea Burgess | 10/10 | 2969 days | 62% |
| Kyal | 10/10 | 2969 days | 62% |
| Cody Collins | 10/10 | 2969 days | 62% |
| Nicholas Wareham | 10/10 | 2969 days | 62% |
| Elisa Almada | 9/10 | 2969 days | 62% |
| Robert Washam | 9/10 | 3092 days | 56% |
| Glenn Moynihan | 8/10 | 3122 days | 54% |
| Sandy Kegley | 8/10 | 3122 days | 54% |
| Ugo Vinette | 10/10 | 3122 days | 55% |
| Stephen Gabrielsson | 9/10 | 3122 days | 55% |
| celia mach | 10/10 | 3122 days | 55% |
| Sean Blahovici | 9/10 | 3153 days | 53% |
| Heather McManus | 9/10 | 3153 days | 53% |
| Josephine Weaver | 8/10 | 3153 days | 53% |
| Laure Rasendrason | 9/10 | 3153 days | 53% |
| Antti Erkkila | 10/10 | 3153 days | 54% |
| CARLOS HUGO LOPEZ GARCIA | 10/10 | 3153 days | 54% |
| Virginia Fumagalli | 10/10 | 3153 days | 54% |
| Kay Shirt | 9/10 | 3181 days | 52% |
| samuel galvin | 10/10 | 3181 days | 53% |
| Astrid | 10/10 | 3181 days | 53% |
| Aline Mathieu | 8/10 | 3212 days | 50% |
| Annalise Bolt | 8/10 | 3212 days | 50% |
| Donald Craig | 9/10 | 3212 days | 51% |
| Andrew Doull | 10/10 | 3212 days | 51% |
| Jesse Hawley | 10/10 | 3212 days | 51% |
| EnjoingNZ EnjoingNZ | 10/10 | 3212 days | 51% |
| Katie Leiter | 9/10 | 3243 days | 49% |
| Elizabeth Clark | 10/10 | 3273 days | 49% |
| Zoe Osbourne | 10/10 | 3304 days | 47% |
| Walter van der Eng | 9/10 | 3506 days | 23% |
| Carol Brislane | 8/10 | 3518 days | 37% |
| Michal Matika | 7/10 | 3518 days | 35% |
| Ruth Rogers | 10/10 | 3546 days | 37% |
| lemennais perrine | 9/10 | 3546 days | 36% |
| Natalie Kershaw | 10/10 | 3546 days | 37% |
| Grace P | 10/10 | 3546 days | 37% |
| Richard Owen | 9/10 | 3546 days | 36% |
| Margaret Cowtan | 9/10 | 3546 days | 36% |
| Ruth Henderson | 10/10 | 3577 days | 35% |
| Christopher Saunders | 8/10 | 3577 days | 34% |
| Andrew Coolidge | 9/10 | 3577 days | 35% |
| Willeke Rietdijk | 8/10 | 3577 days | 34% |
| Cyril Marques | 9/10 | 3577 days | 35% |
| Dominik Gruenenfelder | 10/10 | 3577 days | 35% |
| Ella Brandt | 10/10 | 3577 days | 35% |
| Nikos Derleres | 10/10 | 3577 days | 35% |
| Sam Archibald | 10/10 | 3608 days | 34% |
| Matthew Long | 9/10 | 3622 days | 19% |
| Christian Stivactas | 7/10 | 3638 days | 30% |
| Lachlan Cooper | 10/10 | 3638 days | 32% |
| Guy Sheaffer | 9/10 | 3669 days | 31% |
| Kristie Newton | 10/10 | 3730 days | 28% |
| stuart Adams | 9/10 | 3883 days | 21% |
| Adele Campbell | 10/10 | 3912 days | 20% |
| Brydie McMullan | 8/10 | 3943 days | 19% |
| Daniela Keiser | 10/10 | 3943 days | 19% |
| Dan Cohen | 10/10 | 3943 days | 19% |
| Darren Cox | 10/10 | 3943 days | 19% |
| Rachel | 9/10 | 3943 days | 19% |
| Graham Lighner | 8/10 | 3984 days | 10% |
| Neil L | 9/10 | 4004 days | 16% |
| Sheree E | 10/10 | 4369 days | 0% |
| Peter Cursley | 10/10 | 4673 days | 22% |
| Lara MR | 10/10 | 4673 days | 22% |
| Megan Cursley | 10/10 | 4704 days | 22% |
| Karen Thompson | 10/10 | 4734 days | 22% |
| Hans Rethmann | 10/10 | 4734 days | 22% |
| josh harris | 10/10 | 4765 days | 22% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The The Pod Campervan Rentals experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-6.62% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 58 days. The The Pod Campervan Rentals experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The The Pod Campervan Rentals experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.57% |
| 198 | -3.59% |
| 199 | -3.60% |
| 200 | -3.62% |
| 201 | -3.64% |
| 202 | -3.66% |
| 203 | -3.68% |
| … | … |
Balancing Adjustment
1.00% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
82%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.