Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for The Pod Campervan Rentals.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
The Pod Campervan Rentals
Valid Reviews
243 Valid Reviews
The The Pod Campervan Rentals experience has a total of 245 reviews. There are 243 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Within these 243 valid reviews, the experience has 3 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 243 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 172 |
|
71% |
| 9/10 | 50 |
|
21% |
| 8/10 | 18 |
|
7% |
| 7/10 | 3 |
|
1% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
96.09% Average
The raw data average (mean) for all the The Pod Campervan Rentals valid reviews is 96.09% and is based on 243 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Weighted Average
96.54%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Brenda | 10/10 | 1944 days | 100% |
| Rog | 10/10 | 1975 days | 99% |
| Joel | 10/10 | 1975 days | 99% |
| Brendan Donnithorne | 10/10 | 2004 days | 97% |
| Beck and Neil | 10/10 | 2005 days | 97% |
| Tina | 10/10 | 2066 days | 95% |
| Olivia Winbush | 10/10 | 2097 days | 93% |
| Kerry FEGAN | 10/10 | 2097 days | 93% |
| Kristie Newton | 10/10 | 2128 days | 92% |
| Irene Lanser | 9/10 | 2218 days | 87% |
| Austin Miller | 10/10 | 2249 days | 86% |
| Emma Masterman | 10/10 | 2249 days | 86% |
| Jessica Calvey | 10/10 | 2250 days | 86% |
| Ben Ursell | 10/10 | 2250 days | 86% |
| Gemma Bagge | 10/10 | 2250 days | 86% |
| Charlie Green | 10/10 | 2250 days | 86% |
| Susan Brown | 10/10 | 2278 days | 85% |
| evan connick | 8/10 | 2278 days | 83% |
| Liselotte Hoogewerf | 10/10 | 2278 days | 85% |
| Jessica Mullery | 9/10 | 2278 days | 84% |
| The Happy Swedes | 10/10 | 2279 days | 85% |
| Kelly Thomas | 9/10 | 2279 days | 84% |
| Chad Garrety | 10/10 | 2279 days | 85% |
| James Hayward | 10/10 | 2279 days | 85% |
| Jeck Lau | 10/10 | 2279 days | 85% |
| Marie Hougaard | 10/10 | 2279 days | 85% |
| Stijn Verheggen | 10/10 | 2279 days | 85% |
| Amber F. | 10/10 | 2279 days | 85% |
| Lisa Pearson | 10/10 | 2279 days | 85% |
| Sarah Watson | 10/10 | 2279 days | 85% |
| Madison Boynton | 10/10 | 2309 days | 84% |
| David Lorfeld | 10/10 | 2309 days | 84% |
| James F | 10/10 | 2309 days | 84% |
| Bryce Robinson | 10/10 | 2309 days | 84% |
| Mitch Darling | 9/10 | 2310 days | 83% |
| Lucas Gockel | 10/10 | 2310 days | 84% |
| mary gibbs | 10/10 | 2340 days | 82% |
| RuthEllen | 10/10 | 2340 days | 82% |
| Rachel Medin | 10/10 | 2341 days | 82% |
| Gil Chen-Zion | 10/10 | 2341 days | 82% |
| Vince | 10/10 | 2341 days | 82% |
| Tim O'Brien | 10/10 | 2341 days | 82% |
| Khristian Snyder | 8/10 | 2341 days | 81% |
| Ramakrishna Bijanapalli | 9/10 | 2341 days | 81% |
| Keriann M | 10/10 | 2341 days | 82% |
| Christine R | 9/10 | 2370 days | 80% |
| Sylvain Ferreira | 10/10 | 2370 days | 81% |
| Alyssa Catlin | 10/10 | 2370 days | 81% |
| Sebastian | 8/10 | 2371 days | 79% |
| Brodi F | 10/10 | 2371 days | 81% |
| Paula Morris | 10/10 | 2371 days | 81% |
| Gwyn page | 10/10 | 2371 days | 81% |
| Olivia cowie | 9/10 | 2371 days | 80% |
| Dom Wilson | 7/10 | 2371 days | 75% |
| Karina Anderson | 10/10 | 2371 days | 81% |
| Roman Iten | 9/10 | 2371 days | 80% |
| Esther Alvarez Alvarez | 10/10 | 2371 days | 81% |
| Tania Millard Jacobs | 9/10 | 2401 days | 79% |
| jade gallaher | 10/10 | 2401 days | 80% |
| Jon Haeffele | 10/10 | 2401 days | 80% |
| Lauren Koerner | 10/10 | 2402 days | 80% |
| Rory Walshe | 10/10 | 2402 days | 80% |
| Dennis Vosshenrich | 10/10 | 2402 days | 80% |
| Tyler Devonport | 10/10 | 2402 days | 80% |
| Richard Clapton | 10/10 | 2431 days | 78% |
| Alex Bick | 10/10 | 2431 days | 78% |
| Rebecca Barbrow | 10/10 | 2432 days | 78% |
| Aleix Roca | 10/10 | 2432 days | 78% |
| Chai | 10/10 | 2463 days | 77% |
| Natalie T | 10/10 | 2463 days | 77% |
| Roadies | 10/10 | 2524 days | 74% |
| Jess | 10/10 | 2524 days | 74% |
| Stu Johnson | 10/10 | 2555 days | 73% |
| Dominique Q | 10/10 | 2584 days | 72% |
| hugo sands | 10/10 | 2584 days | 72% |
| Matthew Slover | 10/10 | 2585 days | 72% |
| Iker&Janire | 10/10 | 2585 days | 72% |
| PHIL BICKERSTAFF | 10/10 | 2585 days | 72% |
| Rodolfo Perottoni | 10/10 | 2585 days | 72% |
| Tyler Umansky | 10/10 | 2585 days | 72% |
| Ayse Terzioglu | 10/10 | 2585 days | 72% |
| Silas Hulbert | 10/10 | 2585 days | 72% |
| Emily | 10/10 | 2585 days | 72% |
| Elise Hopkins | 8/10 | 2585 days | 70% |
| Alison | 10/10 | 2585 days | 72% |
| David O'Brien | 10/10 | 2615 days | 70% |
| Daphne Hosie | 9/10 | 2615 days | 69% |
| Miche Rombouts | 9/10 | 2615 days | 69% |
| Nicky Westlake | 10/10 | 2615 days | 70% |
| Eva | 9/10 | 2615 days | 69% |
| Josh | 10/10 | 2616 days | 70% |
| NATHAN ANDREW | 9/10 | 2616 days | 69% |
| Ximena | 8/10 | 2616 days | 69% |
| Kathryn Whiting | 9/10 | 2616 days | 69% |
| Megan Hunt | 8/10 | 2616 days | 69% |
| Kerry | 10/10 | 2616 days | 70% |
| Tommy Shi | 9/10 | 2616 days | 69% |
| Lisa Potter | 10/10 | 2616 days | 70% |
| Olallo | 9/10 | 2616 days | 69% |
| Joanne Skinner | 10/10 | 2616 days | 70% |
| Janna Schneppenheim | 10/10 | 2616 days | 70% |
| Eoin Murray | 10/10 | 2616 days | 70% |
| Dorian MAHE | 8/10 | 2616 days | 69% |
| CC | 10/10 | 2616 days | 70% |
| Mark Westlake | 10/10 | 2616 days | 70% |
| Alastair Todd | 9/10 | 2616 days | 69% |
| Ella Taylor | 10/10 | 2616 days | 70% |
| Gabrielle Lui | 10/10 | 2643 days | 69% |
| Miia Komi | 10/10 | 2643 days | 69% |
| Amélie Paquin | 10/10 | 2643 days | 69% |
| Jamie Green | 10/10 | 2643 days | 69% |
| Lauren Torregrossa | 10/10 | 2643 days | 69% |
| Linsey and Callum | 10/10 | 2644 days | 69% |
| Kurt Walker | 10/10 | 2644 days | 69% |
| Matteo LoBianco | 10/10 | 2644 days | 69% |
| Will | 9/10 | 2644 days | 68% |
| Dec | 10/10 | 2644 days | 69% |
| Heather Jones | 8/10 | 2644 days | 67% |
| Kerrie Holloway | 10/10 | 2644 days | 69% |
| Kath Cox | 10/10 | 2674 days | 68% |
| Grant Canary | 10/10 | 2674 days | 68% |
| Marissa Lopers | 10/10 | 2674 days | 68% |
| Chris | 10/10 | 2675 days | 68% |
| Elsbeth Haenggi | 10/10 | 2675 days | 68% |
| Rebecca Bottoms | 10/10 | 2675 days | 68% |
| alycia | 10/10 | 2675 days | 68% |
| Andrew Harms | 10/10 | 2675 days | 68% |
| Samuli Hietala | 10/10 | 2675 days | 68% |
| James Killeen | 9/10 | 2675 days | 67% |
| Georgia Dix | 10/10 | 2675 days | 68% |
| Stephen | 10/10 | 2675 days | 68% |
| Matteo Ponti | 10/10 | 2675 days | 68% |
| Dan Creaser | 9/10 | 2675 days | 67% |
| Debra Stenmark | 9/10 | 2705 days | 65% |
| Rachel | 9/10 | 2705 days | 65% |
| Mary & Charlie | 9/10 | 2705 days | 65% |
| Jon | 10/10 | 2706 days | 66% |
| Susie | 10/10 | 2706 days | 66% |
| Nicolas Granja | 10/10 | 2706 days | 66% |
| Yisrael Katz | 10/10 | 2706 days | 66% |
| Steven Cranney | 9/10 | 2706 days | 65% |
| Aaron Eastmure | 9/10 | 2706 days | 65% |
| Em & Al | 10/10 | 2706 days | 66% |
| Jon Ander Diez Bilbao | 10/10 | 2706 days | 66% |
| Heather Kelly | 10/10 | 2706 days | 66% |
| Abrianna | 10/10 | 2706 days | 66% |
| Jeewei & Eve | 10/10 | 2706 days | 66% |
| Florence S | 10/10 | 2706 days | 66% |
| Layna Levorson | 10/10 | 2735 days | 65% |
| Tim Lambert | 9/10 | 2735 days | 64% |
| Lisa Marshall | 10/10 | 2735 days | 65% |
| Claire Schlafmunter | 10/10 | 2735 days | 65% |
| Sivert Berg | 9/10 | 2736 days | 64% |
| Cindy B. | 10/10 | 2736 days | 65% |
| Caroline Massart | 10/10 | 2736 days | 65% |
| Lucas Thygesen | 10/10 | 2736 days | 65% |
| Paul Bradshaw | 10/10 | 2736 days | 65% |
| Kate | 10/10 | 2736 days | 65% |
| Hayley Surgeson | 10/10 | 2736 days | 65% |
| Cathy | 10/10 | 2736 days | 65% |
| Sim | 10/10 | 2736 days | 65% |
| Charli Brewerton | 10/10 | 2736 days | 65% |
| Magnus Hovind | 10/10 | 2736 days | 65% |
| Kristiana Dragneva | 10/10 | 2736 days | 65% |
| Joseph Dunleavy | 9/10 | 2766 days | 63% |
| Nina and Nolwenn | 9/10 | 2767 days | 63% |
| Andy C | 10/10 | 2767 days | 63% |
| Ryan | 10/10 | 2767 days | 63% |
| Meg-Anne Bergeron | 10/10 | 2767 days | 63% |
| Ann Cheong | 9/10 | 2767 days | 63% |
| Floatyurboater | 10/10 | 2767 days | 63% |
| Dannika J | 10/10 | 2767 days | 63% |
| Ellen Kirkpatrick | 10/10 | 2767 days | 63% |
| Jo Ann Dillion | 10/10 | 2767 days | 63% |
| Lea Burgess | 10/10 | 2796 days | 62% |
| Kyal | 10/10 | 2797 days | 62% |
| Cody Collins | 10/10 | 2797 days | 62% |
| Nicholas Wareham | 10/10 | 2797 days | 62% |
| Elisa Almada | 9/10 | 2797 days | 61% |
| Robert Washam | 9/10 | 2919 days | 56% |
| Glenn Moynihan | 8/10 | 2949 days | 54% |
| Sandy Kegley | 8/10 | 2949 days | 54% |
| Ugo Vinette | 10/10 | 2949 days | 55% |
| Stephen Gabrielsson | 9/10 | 2950 days | 55% |
| celia mach | 10/10 | 2950 days | 55% |
| Sean Blahovici | 9/10 | 2980 days | 53% |
| Heather McManus | 9/10 | 2980 days | 53% |
| Josephine Weaver | 8/10 | 2980 days | 53% |
| Laure Rasendrason | 9/10 | 2980 days | 53% |
| Antti Erkkila | 10/10 | 2981 days | 54% |
| CARLOS HUGO LOPEZ GARCIA | 10/10 | 2981 days | 54% |
| Virginia Fumagalli | 10/10 | 2981 days | 54% |
| Kay Shirt | 9/10 | 3008 days | 52% |
| samuel galvin | 10/10 | 3009 days | 53% |
| Astrid | 10/10 | 3009 days | 53% |
| Aline Mathieu | 8/10 | 3039 days | 50% |
| Annalise Bolt | 8/10 | 3039 days | 50% |
| Donald Craig | 9/10 | 3039 days | 51% |
| Andrew Doull | 10/10 | 3039 days | 51% |
| Jesse Hawley | 10/10 | 3039 days | 51% |
| EnjoingNZ EnjoingNZ | 10/10 | 3039 days | 51% |
| Katie Leiter | 9/10 | 3070 days | 49% |
| Elizabeth Clark | 10/10 | 3100 days | 49% |
| Zoe Osbourne | 10/10 | 3131 days | 47% |
| Walter van der Eng | 9/10 | 3334 days | 19% |
| Carol Brislane | 8/10 | 3345 days | 37% |
| Michal Matika | 7/10 | 3345 days | 35% |
| Ruth Rogers | 10/10 | 3373 days | 37% |
| lemennais perrine | 9/10 | 3373 days | 36% |
| Natalie Kershaw | 10/10 | 3373 days | 37% |
| Grace P | 10/10 | 3373 days | 37% |
| Richard Owen | 9/10 | 3373 days | 36% |
| Margaret Cowtan | 9/10 | 3373 days | 36% |
| Ruth Henderson | 10/10 | 3404 days | 35% |
| Christopher Saunders | 8/10 | 3404 days | 34% |
| Andrew Coolidge | 9/10 | 3404 days | 35% |
| Willeke Rietdijk | 8/10 | 3404 days | 34% |
| Cyril Marques | 9/10 | 3404 days | 35% |
| Dominik Gruenenfelder | 10/10 | 3404 days | 35% |
| Ella Brandt | 10/10 | 3404 days | 35% |
| Nikos Derleres | 10/10 | 3404 days | 35% |
| Sam Archibald | 10/10 | 3435 days | 34% |
| Matthew Long | 9/10 | 3450 days | 16% |
| Christian Stivactas | 7/10 | 3465 days | 30% |
| Lachlan Cooper | 10/10 | 3465 days | 32% |
| Guy Sheaffer | 9/10 | 3496 days | 31% |
| Kristie Newton | 10/10 | 3557 days | 28% |
| stuart Adams | 9/10 | 3711 days | 21% |
| Adele Campbell | 10/10 | 3739 days | 20% |
| Brydie McMullan | 8/10 | 3771 days | 18% |
| Daniela Keiser | 10/10 | 3771 days | 19% |
| Dan Cohen | 10/10 | 3771 days | 19% |
| Darren Cox | 10/10 | 3771 days | 19% |
| Rachel | 9/10 | 3771 days | 19% |
| Graham Lighner | 8/10 | 3812 days | 7% |
| Neil L | 9/10 | 3832 days | 16% |
| Sheree E | 10/10 | 4197 days | 0% |
| Peter Cursley | 10/10 | 4501 days | 15% |
| Lara MR | 10/10 | 4501 days | 15% |
| Megan Cursley | 10/10 | 4532 days | 15% |
| Karen Thompson | 10/10 | 4562 days | 15% |
| Hans Rethmann | 10/10 | 4562 days | 15% |
| josh harris | 10/10 | 4593 days | 15% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The The Pod Campervan Rentals experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-6.16% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 76 days. The The Pod Campervan Rentals experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The The Pod Campervan Rentals experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.11% |
| 198 | -3.13% |
| 199 | -3.14% |
| 200 | -3.16% |
| 201 | -3.17% |
| 202 | -3.19% |
| 203 | -3.21% |
| … | … |
Balancing Adjustment
0.95% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
82%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.