G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for The Pod Campervan Rentals.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
The Pod Campervan Rentals
Valid Reviews
243 Valid Reviews
The The Pod Campervan Rentals experience has a total of 246 reviews. There are 243 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Within these 243 valid reviews, the experience has 3 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 243 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 172 |
|
71% |
| 9/10 | 50 |
|
21% |
| 8/10 | 18 |
|
7% |
| 7/10 | 3 |
|
1% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
96.09% Average
The raw data average (mean) for all the The Pod Campervan Rentals valid reviews is 96.09% and is based on 243 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Weighted Average
96.51%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Brenda | 10/10 | 1836 days | 100% |
| Rog | 10/10 | 1867 days | 99% |
| Joel | 10/10 | 1867 days | 99% |
| Brendan Donnithorne | 10/10 | 1896 days | 97% |
| Beck and Neil | 10/10 | 1897 days | 97% |
| Tina | 10/10 | 1958 days | 95% |
| Olivia Winbush | 10/10 | 1989 days | 93% |
| Kerry FEGAN | 10/10 | 1989 days | 93% |
| Kristie Newton | 10/10 | 2020 days | 92% |
| Irene Lanser | 9/10 | 2110 days | 87% |
| Austin Miller | 10/10 | 2141 days | 86% |
| Emma Masterman | 10/10 | 2141 days | 86% |
| Jessica Calvey | 10/10 | 2142 days | 86% |
| Ben Ursell | 10/10 | 2142 days | 86% |
| Gemma Bagge | 10/10 | 2142 days | 86% |
| Charlie Green | 10/10 | 2142 days | 86% |
| Susan Brown | 10/10 | 2170 days | 85% |
| evan connick | 8/10 | 2170 days | 83% |
| Liselotte Hoogewerf | 10/10 | 2170 days | 85% |
| Jessica Mullery | 9/10 | 2170 days | 84% |
| The Happy Swedes | 10/10 | 2171 days | 85% |
| Kelly Thomas | 9/10 | 2171 days | 84% |
| Chad Garrety | 10/10 | 2171 days | 85% |
| James Hayward | 10/10 | 2171 days | 85% |
| Jeck Lau | 10/10 | 2171 days | 85% |
| Marie Hougaard | 10/10 | 2171 days | 85% |
| Stijn Verheggen | 10/10 | 2171 days | 85% |
| Amber F. | 10/10 | 2171 days | 85% |
| Lisa Pearson | 10/10 | 2171 days | 85% |
| Sarah Watson | 10/10 | 2171 days | 85% |
| Madison Boynton | 10/10 | 2201 days | 84% |
| David Lorfeld | 10/10 | 2201 days | 84% |
| James F | 10/10 | 2201 days | 84% |
| Bryce Robinson | 10/10 | 2201 days | 84% |
| Mitch Darling | 9/10 | 2202 days | 83% |
| Lucas Gockel | 10/10 | 2202 days | 84% |
| mary gibbs | 10/10 | 2232 days | 82% |
| RuthEllen | 10/10 | 2232 days | 82% |
| Rachel Medin | 10/10 | 2233 days | 82% |
| Gil Chen-Zion | 10/10 | 2233 days | 82% |
| Vince | 10/10 | 2233 days | 82% |
| Tim O'Brien | 10/10 | 2233 days | 82% |
| Khristian Snyder | 8/10 | 2233 days | 80% |
| Ramakrishna Bijanapalli | 9/10 | 2233 days | 81% |
| Keriann M | 10/10 | 2233 days | 82% |
| Christine R | 9/10 | 2262 days | 80% |
| Sylvain Ferreira | 10/10 | 2262 days | 81% |
| Alyssa Catlin | 10/10 | 2262 days | 81% |
| Sebastian | 8/10 | 2263 days | 79% |
| Brodi F | 10/10 | 2263 days | 81% |
| Paula Morris | 10/10 | 2263 days | 81% |
| Gwyn page | 10/10 | 2263 days | 81% |
| Olivia cowie | 9/10 | 2263 days | 80% |
| Dom Wilson | 7/10 | 2263 days | 75% |
| Karina Anderson | 10/10 | 2263 days | 81% |
| Roman Iten | 9/10 | 2263 days | 80% |
| Esther Alvarez Alvarez | 10/10 | 2263 days | 81% |
| Tania Millard Jacobs | 9/10 | 2293 days | 79% |
| jade gallaher | 10/10 | 2293 days | 80% |
| Jon Haeffele | 10/10 | 2293 days | 80% |
| Lauren Koerner | 10/10 | 2294 days | 80% |
| Rory Walshe | 10/10 | 2294 days | 80% |
| Dennis Vosshenrich | 10/10 | 2294 days | 80% |
| Tyler Devonport | 10/10 | 2294 days | 80% |
| Richard Clapton | 10/10 | 2323 days | 78% |
| Alex Bick | 10/10 | 2323 days | 78% |
| Rebecca Barbrow | 10/10 | 2324 days | 78% |
| Aleix Roca | 10/10 | 2324 days | 78% |
| Chai | 10/10 | 2355 days | 77% |
| Natalie T | 10/10 | 2355 days | 77% |
| Roadies | 10/10 | 2416 days | 74% |
| Jess | 10/10 | 2416 days | 74% |
| Stu Johnson | 10/10 | 2447 days | 73% |
| Dominique Q | 10/10 | 2476 days | 72% |
| hugo sands | 10/10 | 2476 days | 72% |
| Matthew Slover | 10/10 | 2477 days | 72% |
| Iker&Janire | 10/10 | 2477 days | 72% |
| PHIL BICKERSTAFF | 10/10 | 2477 days | 72% |
| Rodolfo Perottoni | 10/10 | 2477 days | 72% |
| Tyler Umansky | 10/10 | 2477 days | 72% |
| Ayse Terzioglu | 10/10 | 2477 days | 72% |
| Silas Hulbert | 10/10 | 2477 days | 72% |
| Emily | 10/10 | 2477 days | 72% |
| Elise Hopkins | 8/10 | 2477 days | 70% |
| Alison | 10/10 | 2477 days | 72% |
| David O'Brien | 10/10 | 2507 days | 70% |
| Daphne Hosie | 9/10 | 2507 days | 69% |
| Miche Rombouts | 9/10 | 2507 days | 69% |
| Nicky Westlake | 10/10 | 2507 days | 70% |
| Eva | 9/10 | 2507 days | 69% |
| Josh | 10/10 | 2508 days | 70% |
| NATHAN ANDREW | 9/10 | 2508 days | 69% |
| Ximena | 8/10 | 2508 days | 69% |
| Kathryn Whiting | 9/10 | 2508 days | 69% |
| Megan Hunt | 8/10 | 2508 days | 69% |
| Kerry | 10/10 | 2508 days | 70% |
| Tommy Shi | 9/10 | 2508 days | 69% |
| Lisa Potter | 10/10 | 2508 days | 70% |
| Olallo | 9/10 | 2508 days | 69% |
| Joanne Skinner | 10/10 | 2508 days | 70% |
| Janna Schneppenheim | 10/10 | 2508 days | 70% |
| Eoin Murray | 10/10 | 2508 days | 70% |
| Dorian MAHE | 8/10 | 2508 days | 69% |
| CC | 10/10 | 2508 days | 70% |
| Mark Westlake | 10/10 | 2508 days | 70% |
| Alastair Todd | 9/10 | 2508 days | 69% |
| Ella Taylor | 10/10 | 2508 days | 70% |
| Gabrielle Lui | 10/10 | 2535 days | 69% |
| Miia Komi | 10/10 | 2535 days | 69% |
| Amélie Paquin | 10/10 | 2535 days | 69% |
| Jamie Green | 10/10 | 2535 days | 69% |
| Lauren Torregrossa | 10/10 | 2535 days | 69% |
| Linsey and Callum | 10/10 | 2536 days | 69% |
| Kurt Walker | 10/10 | 2536 days | 69% |
| Matteo LoBianco | 10/10 | 2536 days | 69% |
| Will | 9/10 | 2536 days | 68% |
| Dec | 10/10 | 2536 days | 69% |
| Heather Jones | 8/10 | 2536 days | 67% |
| Kerrie Holloway | 10/10 | 2536 days | 69% |
| Kath Cox | 10/10 | 2566 days | 68% |
| Grant Canary | 10/10 | 2566 days | 68% |
| Marissa Lopers | 10/10 | 2566 days | 68% |
| Chris | 10/10 | 2567 days | 68% |
| Elsbeth Haenggi | 10/10 | 2567 days | 68% |
| Rebecca Bottoms | 10/10 | 2567 days | 68% |
| alycia | 10/10 | 2567 days | 68% |
| Andrew Harms | 10/10 | 2567 days | 68% |
| Samuli Hietala | 10/10 | 2567 days | 68% |
| James Killeen | 9/10 | 2567 days | 67% |
| Georgia Dix | 10/10 | 2567 days | 68% |
| Stephen | 10/10 | 2567 days | 68% |
| Matteo Ponti | 10/10 | 2567 days | 68% |
| Dan Creaser | 9/10 | 2567 days | 67% |
| Debra Stenmark | 9/10 | 2597 days | 65% |
| Rachel | 9/10 | 2597 days | 65% |
| Mary & Charlie | 9/10 | 2597 days | 65% |
| Jon | 10/10 | 2598 days | 66% |
| Susie | 10/10 | 2598 days | 66% |
| Nicolas Granja | 10/10 | 2598 days | 66% |
| Yisrael Katz | 10/10 | 2598 days | 66% |
| Steven Cranney | 9/10 | 2598 days | 65% |
| Aaron Eastmure | 9/10 | 2598 days | 65% |
| Em & Al | 10/10 | 2598 days | 66% |
| Jon Ander Diez Bilbao | 10/10 | 2598 days | 66% |
| Heather Kelly | 10/10 | 2598 days | 66% |
| Abrianna | 10/10 | 2598 days | 66% |
| Jeewei & Eve | 10/10 | 2598 days | 66% |
| Florence S | 10/10 | 2598 days | 66% |
| Layna Levorson | 10/10 | 2627 days | 65% |
| Tim Lambert | 9/10 | 2627 days | 64% |
| Lisa Marshall | 10/10 | 2627 days | 65% |
| Claire Schlafmunter | 10/10 | 2627 days | 65% |
| Sivert Berg | 9/10 | 2628 days | 64% |
| Cindy B. | 10/10 | 2628 days | 65% |
| Caroline Massart | 10/10 | 2628 days | 65% |
| Lucas Thygesen | 10/10 | 2628 days | 65% |
| Paul Bradshaw | 10/10 | 2628 days | 65% |
| Kate | 10/10 | 2628 days | 65% |
| Hayley Surgeson | 10/10 | 2628 days | 65% |
| Cathy | 10/10 | 2628 days | 65% |
| Sim | 10/10 | 2628 days | 65% |
| Charli Brewerton | 10/10 | 2628 days | 65% |
| Magnus Hovind | 10/10 | 2628 days | 65% |
| Kristiana Dragneva | 10/10 | 2628 days | 65% |
| Joseph Dunleavy | 9/10 | 2658 days | 63% |
| Nina and Nolwenn | 9/10 | 2659 days | 63% |
| Andy C | 10/10 | 2659 days | 63% |
| Ryan | 10/10 | 2659 days | 63% |
| Meg-Anne Bergeron | 10/10 | 2659 days | 63% |
| Ann Cheong | 9/10 | 2659 days | 63% |
| Floatyurboater | 10/10 | 2659 days | 63% |
| Dannika J | 10/10 | 2659 days | 63% |
| Ellen Kirkpatrick | 10/10 | 2659 days | 63% |
| Jo Ann Dillion | 10/10 | 2659 days | 63% |
| Lea Burgess | 10/10 | 2688 days | 62% |
| Kyal | 10/10 | 2689 days | 62% |
| Cody Collins | 10/10 | 2689 days | 62% |
| Nicholas Wareham | 10/10 | 2689 days | 62% |
| Elisa Almada | 9/10 | 2689 days | 61% |
| Robert Washam | 9/10 | 2811 days | 56% |
| Glenn Moynihan | 8/10 | 2841 days | 54% |
| Sandy Kegley | 8/10 | 2841 days | 54% |
| Ugo Vinette | 10/10 | 2841 days | 55% |
| Stephen Gabrielsson | 9/10 | 2842 days | 55% |
| celia mach | 10/10 | 2842 days | 55% |
| Sean Blahovici | 9/10 | 2872 days | 53% |
| Heather McManus | 9/10 | 2872 days | 53% |
| Josephine Weaver | 8/10 | 2872 days | 53% |
| Laure Rasendrason | 9/10 | 2872 days | 53% |
| Antti Erkkila | 10/10 | 2873 days | 54% |
| CARLOS HUGO LOPEZ GARCIA | 10/10 | 2873 days | 54% |
| Virginia Fumagalli | 10/10 | 2873 days | 54% |
| Kay Shirt | 9/10 | 2900 days | 52% |
| samuel galvin | 10/10 | 2901 days | 53% |
| Astrid | 10/10 | 2901 days | 53% |
| Aline Mathieu | 8/10 | 2931 days | 50% |
| Annalise Bolt | 8/10 | 2931 days | 50% |
| Donald Craig | 9/10 | 2931 days | 51% |
| Andrew Doull | 10/10 | 2931 days | 51% |
| Jesse Hawley | 10/10 | 2931 days | 51% |
| EnjoingNZ EnjoingNZ | 10/10 | 2931 days | 51% |
| Katie Leiter | 9/10 | 2962 days | 49% |
| Elizabeth Clark | 10/10 | 2992 days | 49% |
| Zoe Osbourne | 10/10 | 3023 days | 47% |
| Walter van der Eng | 9/10 | 3226 days | 18% |
| Carol Brislane | 8/10 | 3237 days | 37% |
| Michal Matika | 7/10 | 3237 days | 34% |
| Ruth Rogers | 10/10 | 3265 days | 37% |
| lemennais perrine | 9/10 | 3265 days | 36% |
| Natalie Kershaw | 10/10 | 3265 days | 37% |
| Grace P | 10/10 | 3265 days | 37% |
| Richard Owen | 9/10 | 3265 days | 36% |
| Margaret Cowtan | 9/10 | 3265 days | 36% |
| Ruth Henderson | 10/10 | 3296 days | 35% |
| Christopher Saunders | 8/10 | 3296 days | 34% |
| Andrew Coolidge | 9/10 | 3296 days | 35% |
| Willeke Rietdijk | 8/10 | 3296 days | 34% |
| Cyril Marques | 9/10 | 3296 days | 35% |
| Dominik Gruenenfelder | 10/10 | 3296 days | 35% |
| Ella Brandt | 10/10 | 3296 days | 35% |
| Nikos Derleres | 10/10 | 3296 days | 35% |
| Sam Archibald | 10/10 | 3327 days | 34% |
| Matthew Long | 9/10 | 3342 days | 14% |
| Christian Stivactas | 7/10 | 3357 days | 29% |
| Lachlan Cooper | 10/10 | 3357 days | 32% |
| Guy Sheaffer | 9/10 | 3388 days | 31% |
| Kristie Newton | 10/10 | 3449 days | 28% |
| stuart Adams | 9/10 | 3603 days | 21% |
| Adele Campbell | 10/10 | 3631 days | 20% |
| Brydie McMullan | 8/10 | 3663 days | 18% |
| Daniela Keiser | 10/10 | 3663 days | 19% |
| Dan Cohen | 10/10 | 3663 days | 19% |
| Darren Cox | 10/10 | 3663 days | 19% |
| Rachel | 9/10 | 3663 days | 19% |
| Graham Lighner | 8/10 | 3704 days | 5% |
| Neil L | 9/10 | 3724 days | 16% |
| Sheree E | 10/10 | 4089 days | 0% |
| Peter Cursley | 10/10 | 4393 days | 10% |
| Lara MR | 10/10 | 4393 days | 10% |
| Megan Cursley | 10/10 | 4424 days | 10% |
| Karen Thompson | 10/10 | 4454 days | 10% |
| Hans Rethmann | 10/10 | 4454 days | 10% |
| josh harris | 10/10 | 4485 days | 10% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The The Pod Campervan Rentals experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-7.06% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 44 days. The The Pod Campervan Rentals experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The The Pod Campervan Rentals experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.00% |
| 198 | -4.02% |
| 199 | -4.04% |
| 200 | -4.06% |
| 201 | -4.08% |
| 202 | -4.10% |
| 203 | -4.12% |
| … | … |
Balancing Adjustment
1.08% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
82%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.