Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for The Pod Campervan Rentals.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
The Pod Campervan Rentals
Valid Reviews
243 Valid Reviews
The The Pod Campervan Rentals experience has a total of 245 reviews. There are 243 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Within these 243 valid reviews, the experience has 3 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 243 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 172 |
|
71% |
| 9/10 | 50 |
|
21% |
| 8/10 | 18 |
|
7% |
| 7/10 | 3 |
|
1% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
96.09% Average
The raw data average (mean) for all the The Pod Campervan Rentals valid reviews is 96.09% and is based on 243 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Weighted Average
96.55%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Brenda | 10/10 | 1986 days | 100% |
| Rog | 10/10 | 2017 days | 99% |
| Joel | 10/10 | 2017 days | 99% |
| Brendan Donnithorne | 10/10 | 2047 days | 97% |
| Beck and Neil | 10/10 | 2047 days | 97% |
| Tina | 10/10 | 2108 days | 95% |
| Olivia Winbush | 10/10 | 2139 days | 93% |
| Kerry FEGAN | 10/10 | 2139 days | 93% |
| Kristie Newton | 10/10 | 2170 days | 92% |
| Irene Lanser | 9/10 | 2261 days | 87% |
| Austin Miller | 10/10 | 2292 days | 86% |
| Emma Masterman | 10/10 | 2292 days | 86% |
| Jessica Calvey | 10/10 | 2292 days | 86% |
| Ben Ursell | 10/10 | 2292 days | 86% |
| Gemma Bagge | 10/10 | 2292 days | 86% |
| Charlie Green | 10/10 | 2292 days | 86% |
| Susan Brown | 10/10 | 2321 days | 85% |
| evan connick | 8/10 | 2321 days | 83% |
| Liselotte Hoogewerf | 10/10 | 2321 days | 85% |
| Jessica Mullery | 9/10 | 2321 days | 84% |
| The Happy Swedes | 10/10 | 2321 days | 85% |
| Kelly Thomas | 9/10 | 2321 days | 84% |
| Chad Garrety | 10/10 | 2321 days | 85% |
| James Hayward | 10/10 | 2321 days | 85% |
| Jeck Lau | 10/10 | 2321 days | 85% |
| Marie Hougaard | 10/10 | 2321 days | 85% |
| Stijn Verheggen | 10/10 | 2321 days | 85% |
| Amber F. | 10/10 | 2321 days | 85% |
| Lisa Pearson | 10/10 | 2321 days | 85% |
| Sarah Watson | 10/10 | 2321 days | 85% |
| Madison Boynton | 10/10 | 2352 days | 84% |
| David Lorfeld | 10/10 | 2352 days | 84% |
| James F | 10/10 | 2352 days | 84% |
| Bryce Robinson | 10/10 | 2352 days | 84% |
| Mitch Darling | 9/10 | 2352 days | 83% |
| Lucas Gockel | 10/10 | 2352 days | 84% |
| mary gibbs | 10/10 | 2383 days | 82% |
| RuthEllen | 10/10 | 2383 days | 82% |
| Rachel Medin | 10/10 | 2383 days | 82% |
| Gil Chen-Zion | 10/10 | 2383 days | 82% |
| Vince | 10/10 | 2383 days | 82% |
| Tim O'Brien | 10/10 | 2383 days | 82% |
| Khristian Snyder | 8/10 | 2383 days | 81% |
| Ramakrishna Bijanapalli | 9/10 | 2383 days | 82% |
| Keriann M | 10/10 | 2383 days | 82% |
| Christine R | 9/10 | 2413 days | 80% |
| Sylvain Ferreira | 10/10 | 2413 days | 81% |
| Alyssa Catlin | 10/10 | 2413 days | 81% |
| Sebastian | 8/10 | 2413 days | 79% |
| Brodi F | 10/10 | 2413 days | 81% |
| Paula Morris | 10/10 | 2413 days | 81% |
| Gwyn page | 10/10 | 2413 days | 81% |
| Olivia cowie | 9/10 | 2413 days | 80% |
| Dom Wilson | 7/10 | 2413 days | 75% |
| Karina Anderson | 10/10 | 2413 days | 81% |
| Roman Iten | 9/10 | 2413 days | 80% |
| Esther Alvarez Alvarez | 10/10 | 2413 days | 81% |
| Tania Millard Jacobs | 9/10 | 2444 days | 79% |
| jade gallaher | 10/10 | 2444 days | 80% |
| Jon Haeffele | 10/10 | 2444 days | 80% |
| Lauren Koerner | 10/10 | 2444 days | 80% |
| Rory Walshe | 10/10 | 2444 days | 80% |
| Dennis Vosshenrich | 10/10 | 2444 days | 80% |
| Tyler Devonport | 10/10 | 2444 days | 80% |
| Richard Clapton | 10/10 | 2474 days | 78% |
| Alex Bick | 10/10 | 2474 days | 78% |
| Rebecca Barbrow | 10/10 | 2474 days | 78% |
| Aleix Roca | 10/10 | 2474 days | 78% |
| Chai | 10/10 | 2505 days | 77% |
| Natalie T | 10/10 | 2505 days | 77% |
| Roadies | 10/10 | 2566 days | 74% |
| Jess | 10/10 | 2566 days | 74% |
| Stu Johnson | 10/10 | 2597 days | 73% |
| Dominique Q | 10/10 | 2627 days | 72% |
| hugo sands | 10/10 | 2627 days | 72% |
| Matthew Slover | 10/10 | 2627 days | 72% |
| Iker&Janire | 10/10 | 2627 days | 72% |
| PHIL BICKERSTAFF | 10/10 | 2627 days | 72% |
| Rodolfo Perottoni | 10/10 | 2627 days | 72% |
| Tyler Umansky | 10/10 | 2627 days | 72% |
| Ayse Terzioglu | 10/10 | 2627 days | 72% |
| Silas Hulbert | 10/10 | 2627 days | 72% |
| Emily | 10/10 | 2627 days | 72% |
| Elise Hopkins | 8/10 | 2627 days | 70% |
| Alison | 10/10 | 2627 days | 72% |
| David O'Brien | 10/10 | 2658 days | 70% |
| Daphne Hosie | 9/10 | 2658 days | 69% |
| Miche Rombouts | 9/10 | 2658 days | 69% |
| Nicky Westlake | 10/10 | 2658 days | 70% |
| Eva | 9/10 | 2658 days | 69% |
| Josh | 10/10 | 2658 days | 70% |
| NATHAN ANDREW | 9/10 | 2658 days | 69% |
| Ximena | 8/10 | 2658 days | 69% |
| Kathryn Whiting | 9/10 | 2658 days | 69% |
| Megan Hunt | 8/10 | 2658 days | 69% |
| Kerry | 10/10 | 2658 days | 70% |
| Tommy Shi | 9/10 | 2658 days | 69% |
| Lisa Potter | 10/10 | 2658 days | 70% |
| Olallo | 9/10 | 2658 days | 69% |
| Joanne Skinner | 10/10 | 2658 days | 70% |
| Janna Schneppenheim | 10/10 | 2658 days | 70% |
| Eoin Murray | 10/10 | 2658 days | 70% |
| Dorian MAHE | 8/10 | 2658 days | 69% |
| CC | 10/10 | 2658 days | 70% |
| Mark Westlake | 10/10 | 2658 days | 70% |
| Alastair Todd | 9/10 | 2658 days | 69% |
| Ella Taylor | 10/10 | 2658 days | 70% |
| Gabrielle Lui | 10/10 | 2686 days | 69% |
| Miia Komi | 10/10 | 2686 days | 69% |
| Amélie Paquin | 10/10 | 2686 days | 69% |
| Jamie Green | 10/10 | 2686 days | 69% |
| Lauren Torregrossa | 10/10 | 2686 days | 69% |
| Linsey and Callum | 10/10 | 2686 days | 69% |
| Kurt Walker | 10/10 | 2686 days | 69% |
| Matteo LoBianco | 10/10 | 2686 days | 69% |
| Will | 9/10 | 2686 days | 68% |
| Dec | 10/10 | 2686 days | 69% |
| Heather Jones | 8/10 | 2686 days | 67% |
| Kerrie Holloway | 10/10 | 2686 days | 69% |
| Kath Cox | 10/10 | 2717 days | 68% |
| Grant Canary | 10/10 | 2717 days | 68% |
| Marissa Lopers | 10/10 | 2717 days | 68% |
| Chris | 10/10 | 2717 days | 68% |
| Elsbeth Haenggi | 10/10 | 2717 days | 68% |
| Rebecca Bottoms | 10/10 | 2717 days | 68% |
| alycia | 10/10 | 2717 days | 68% |
| Andrew Harms | 10/10 | 2717 days | 68% |
| Samuli Hietala | 10/10 | 2717 days | 68% |
| James Killeen | 9/10 | 2717 days | 67% |
| Georgia Dix | 10/10 | 2717 days | 68% |
| Stephen | 10/10 | 2717 days | 68% |
| Matteo Ponti | 10/10 | 2717 days | 68% |
| Dan Creaser | 9/10 | 2717 days | 67% |
| Debra Stenmark | 9/10 | 2748 days | 65% |
| Rachel | 9/10 | 2748 days | 65% |
| Mary & Charlie | 9/10 | 2748 days | 65% |
| Jon | 10/10 | 2748 days | 66% |
| Susie | 10/10 | 2748 days | 66% |
| Nicolas Granja | 10/10 | 2748 days | 66% |
| Yisrael Katz | 10/10 | 2748 days | 66% |
| Steven Cranney | 9/10 | 2748 days | 65% |
| Aaron Eastmure | 9/10 | 2748 days | 65% |
| Em & Al | 10/10 | 2748 days | 66% |
| Jon Ander Diez Bilbao | 10/10 | 2748 days | 66% |
| Heather Kelly | 10/10 | 2748 days | 66% |
| Abrianna | 10/10 | 2748 days | 66% |
| Jeewei & Eve | 10/10 | 2748 days | 66% |
| Florence S | 10/10 | 2748 days | 66% |
| Layna Levorson | 10/10 | 2778 days | 65% |
| Tim Lambert | 9/10 | 2778 days | 64% |
| Lisa Marshall | 10/10 | 2778 days | 65% |
| Claire Schlafmunter | 10/10 | 2778 days | 65% |
| Sivert Berg | 9/10 | 2778 days | 64% |
| Cindy B. | 10/10 | 2778 days | 65% |
| Caroline Massart | 10/10 | 2778 days | 65% |
| Lucas Thygesen | 10/10 | 2778 days | 65% |
| Paul Bradshaw | 10/10 | 2778 days | 65% |
| Kate | 10/10 | 2778 days | 65% |
| Hayley Surgeson | 10/10 | 2778 days | 65% |
| Cathy | 10/10 | 2778 days | 65% |
| Sim | 10/10 | 2778 days | 65% |
| Charli Brewerton | 10/10 | 2778 days | 65% |
| Magnus Hovind | 10/10 | 2778 days | 65% |
| Kristiana Dragneva | 10/10 | 2778 days | 65% |
| Joseph Dunleavy | 9/10 | 2809 days | 63% |
| Nina and Nolwenn | 9/10 | 2809 days | 63% |
| Andy C | 10/10 | 2809 days | 63% |
| Ryan | 10/10 | 2809 days | 63% |
| Meg-Anne Bergeron | 10/10 | 2809 days | 63% |
| Ann Cheong | 9/10 | 2809 days | 63% |
| Floatyurboater | 10/10 | 2809 days | 63% |
| Dannika J | 10/10 | 2809 days | 63% |
| Ellen Kirkpatrick | 10/10 | 2809 days | 63% |
| Jo Ann Dillion | 10/10 | 2809 days | 63% |
| Lea Burgess | 10/10 | 2839 days | 62% |
| Kyal | 10/10 | 2839 days | 62% |
| Cody Collins | 10/10 | 2839 days | 62% |
| Nicholas Wareham | 10/10 | 2839 days | 62% |
| Elisa Almada | 9/10 | 2839 days | 61% |
| Robert Washam | 9/10 | 2962 days | 56% |
| Glenn Moynihan | 8/10 | 2992 days | 54% |
| Sandy Kegley | 8/10 | 2992 days | 54% |
| Ugo Vinette | 10/10 | 2992 days | 55% |
| Stephen Gabrielsson | 9/10 | 2992 days | 55% |
| celia mach | 10/10 | 2992 days | 55% |
| Sean Blahovici | 9/10 | 3023 days | 53% |
| Heather McManus | 9/10 | 3023 days | 53% |
| Josephine Weaver | 8/10 | 3023 days | 53% |
| Laure Rasendrason | 9/10 | 3023 days | 53% |
| Antti Erkkila | 10/10 | 3023 days | 54% |
| CARLOS HUGO LOPEZ GARCIA | 10/10 | 3023 days | 54% |
| Virginia Fumagalli | 10/10 | 3023 days | 54% |
| Kay Shirt | 9/10 | 3051 days | 52% |
| samuel galvin | 10/10 | 3051 days | 53% |
| Astrid | 10/10 | 3051 days | 53% |
| Aline Mathieu | 8/10 | 3082 days | 50% |
| Annalise Bolt | 8/10 | 3082 days | 50% |
| Donald Craig | 9/10 | 3082 days | 51% |
| Andrew Doull | 10/10 | 3082 days | 51% |
| Jesse Hawley | 10/10 | 3082 days | 51% |
| EnjoingNZ EnjoingNZ | 10/10 | 3082 days | 51% |
| Katie Leiter | 9/10 | 3113 days | 49% |
| Elizabeth Clark | 10/10 | 3143 days | 49% |
| Zoe Osbourne | 10/10 | 3174 days | 47% |
| Walter van der Eng | 9/10 | 3376 days | 20% |
| Carol Brislane | 8/10 | 3388 days | 37% |
| Michal Matika | 7/10 | 3388 days | 35% |
| Ruth Rogers | 10/10 | 3416 days | 37% |
| lemennais perrine | 9/10 | 3416 days | 36% |
| Natalie Kershaw | 10/10 | 3416 days | 37% |
| Grace P | 10/10 | 3416 days | 37% |
| Richard Owen | 9/10 | 3416 days | 36% |
| Margaret Cowtan | 9/10 | 3416 days | 36% |
| Ruth Henderson | 10/10 | 3447 days | 35% |
| Christopher Saunders | 8/10 | 3447 days | 34% |
| Andrew Coolidge | 9/10 | 3447 days | 35% |
| Willeke Rietdijk | 8/10 | 3447 days | 34% |
| Cyril Marques | 9/10 | 3447 days | 35% |
| Dominik Gruenenfelder | 10/10 | 3447 days | 35% |
| Ella Brandt | 10/10 | 3447 days | 35% |
| Nikos Derleres | 10/10 | 3447 days | 35% |
| Sam Archibald | 10/10 | 3478 days | 34% |
| Matthew Long | 9/10 | 3492 days | 17% |
| Christian Stivactas | 7/10 | 3508 days | 30% |
| Lachlan Cooper | 10/10 | 3508 days | 32% |
| Guy Sheaffer | 9/10 | 3539 days | 31% |
| Kristie Newton | 10/10 | 3600 days | 28% |
| stuart Adams | 9/10 | 3753 days | 21% |
| Adele Campbell | 10/10 | 3782 days | 20% |
| Brydie McMullan | 8/10 | 3813 days | 18% |
| Daniela Keiser | 10/10 | 3813 days | 19% |
| Dan Cohen | 10/10 | 3813 days | 19% |
| Darren Cox | 10/10 | 3813 days | 19% |
| Rachel | 9/10 | 3813 days | 19% |
| Graham Lighner | 8/10 | 3854 days | 7% |
| Neil L | 9/10 | 3874 days | 16% |
| Sheree E | 10/10 | 4239 days | 0% |
| Peter Cursley | 10/10 | 4543 days | 16% |
| Lara MR | 10/10 | 4543 days | 16% |
| Megan Cursley | 10/10 | 4574 days | 16% |
| Karen Thompson | 10/10 | 4604 days | 16% |
| Hans Rethmann | 10/10 | 4604 days | 16% |
| josh harris | 10/10 | 4635 days | 16% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The The Pod Campervan Rentals experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-5.29% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 112 days. The The Pod Campervan Rentals experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The The Pod Campervan Rentals experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -2.26% |
| 198 | -2.27% |
| 199 | -2.28% |
| 200 | -2.29% |
| 201 | -2.31% |
| 202 | -2.32% |
| 203 | -2.33% |
| … | … |
Balancing Adjustment
0.84% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
83%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.