G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for The Pod Campervan Rentals.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
The Pod Campervan Rentals
Valid Reviews
243 Valid Reviews
The The Pod Campervan Rentals experience has a total of 245 reviews. There are 243 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Within these 243 valid reviews, the experience has 3 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 243 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 172 |
|
71% |
| 9/10 | 50 |
|
21% |
| 8/10 | 18 |
|
7% |
| 7/10 | 3 |
|
1% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
96.09% Average
The raw data average (mean) for all the The Pod Campervan Rentals valid reviews is 96.09% and is based on 243 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Weighted Average
96.54%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Brenda | 10/10 | 1965 days | 100% |
| Rog | 10/10 | 1996 days | 99% |
| Joel | 10/10 | 1996 days | 99% |
| Brendan Donnithorne | 10/10 | 2025 days | 97% |
| Beck and Neil | 10/10 | 2026 days | 97% |
| Tina | 10/10 | 2087 days | 95% |
| Olivia Winbush | 10/10 | 2118 days | 93% |
| Kerry FEGAN | 10/10 | 2118 days | 93% |
| Kristie Newton | 10/10 | 2149 days | 92% |
| Irene Lanser | 9/10 | 2239 days | 87% |
| Austin Miller | 10/10 | 2270 days | 86% |
| Emma Masterman | 10/10 | 2270 days | 86% |
| Jessica Calvey | 10/10 | 2271 days | 86% |
| Ben Ursell | 10/10 | 2271 days | 86% |
| Gemma Bagge | 10/10 | 2271 days | 86% |
| Charlie Green | 10/10 | 2271 days | 86% |
| Susan Brown | 10/10 | 2299 days | 85% |
| evan connick | 8/10 | 2299 days | 83% |
| Liselotte Hoogewerf | 10/10 | 2299 days | 85% |
| Jessica Mullery | 9/10 | 2299 days | 84% |
| The Happy Swedes | 10/10 | 2300 days | 85% |
| Kelly Thomas | 9/10 | 2300 days | 84% |
| Chad Garrety | 10/10 | 2300 days | 85% |
| James Hayward | 10/10 | 2300 days | 85% |
| Jeck Lau | 10/10 | 2300 days | 85% |
| Marie Hougaard | 10/10 | 2300 days | 85% |
| Stijn Verheggen | 10/10 | 2300 days | 85% |
| Amber F. | 10/10 | 2300 days | 85% |
| Lisa Pearson | 10/10 | 2300 days | 85% |
| Sarah Watson | 10/10 | 2300 days | 85% |
| Madison Boynton | 10/10 | 2330 days | 84% |
| David Lorfeld | 10/10 | 2330 days | 84% |
| James F | 10/10 | 2330 days | 84% |
| Bryce Robinson | 10/10 | 2330 days | 84% |
| Mitch Darling | 9/10 | 2331 days | 83% |
| Lucas Gockel | 10/10 | 2331 days | 84% |
| mary gibbs | 10/10 | 2361 days | 82% |
| RuthEllen | 10/10 | 2361 days | 82% |
| Rachel Medin | 10/10 | 2362 days | 82% |
| Gil Chen-Zion | 10/10 | 2362 days | 82% |
| Vince | 10/10 | 2362 days | 82% |
| Tim O'Brien | 10/10 | 2362 days | 82% |
| Khristian Snyder | 8/10 | 2362 days | 81% |
| Ramakrishna Bijanapalli | 9/10 | 2362 days | 81% |
| Keriann M | 10/10 | 2362 days | 82% |
| Christine R | 9/10 | 2391 days | 80% |
| Sylvain Ferreira | 10/10 | 2391 days | 81% |
| Alyssa Catlin | 10/10 | 2391 days | 81% |
| Sebastian | 8/10 | 2392 days | 79% |
| Brodi F | 10/10 | 2392 days | 81% |
| Paula Morris | 10/10 | 2392 days | 81% |
| Gwyn page | 10/10 | 2392 days | 81% |
| Olivia cowie | 9/10 | 2392 days | 80% |
| Dom Wilson | 7/10 | 2392 days | 75% |
| Karina Anderson | 10/10 | 2392 days | 81% |
| Roman Iten | 9/10 | 2392 days | 80% |
| Esther Alvarez Alvarez | 10/10 | 2392 days | 81% |
| Tania Millard Jacobs | 9/10 | 2422 days | 79% |
| jade gallaher | 10/10 | 2422 days | 80% |
| Jon Haeffele | 10/10 | 2422 days | 80% |
| Lauren Koerner | 10/10 | 2423 days | 80% |
| Rory Walshe | 10/10 | 2423 days | 80% |
| Dennis Vosshenrich | 10/10 | 2423 days | 80% |
| Tyler Devonport | 10/10 | 2423 days | 80% |
| Richard Clapton | 10/10 | 2452 days | 78% |
| Alex Bick | 10/10 | 2452 days | 78% |
| Rebecca Barbrow | 10/10 | 2453 days | 78% |
| Aleix Roca | 10/10 | 2453 days | 78% |
| Chai | 10/10 | 2484 days | 77% |
| Natalie T | 10/10 | 2484 days | 77% |
| Roadies | 10/10 | 2545 days | 74% |
| Jess | 10/10 | 2545 days | 74% |
| Stu Johnson | 10/10 | 2576 days | 73% |
| Dominique Q | 10/10 | 2605 days | 72% |
| hugo sands | 10/10 | 2605 days | 72% |
| Matthew Slover | 10/10 | 2606 days | 72% |
| Iker&Janire | 10/10 | 2606 days | 72% |
| PHIL BICKERSTAFF | 10/10 | 2606 days | 72% |
| Rodolfo Perottoni | 10/10 | 2606 days | 72% |
| Tyler Umansky | 10/10 | 2606 days | 72% |
| Ayse Terzioglu | 10/10 | 2606 days | 72% |
| Silas Hulbert | 10/10 | 2606 days | 72% |
| Emily | 10/10 | 2606 days | 72% |
| Elise Hopkins | 8/10 | 2606 days | 70% |
| Alison | 10/10 | 2606 days | 72% |
| David O'Brien | 10/10 | 2636 days | 70% |
| Daphne Hosie | 9/10 | 2636 days | 69% |
| Miche Rombouts | 9/10 | 2636 days | 69% |
| Nicky Westlake | 10/10 | 2636 days | 70% |
| Eva | 9/10 | 2636 days | 69% |
| Josh | 10/10 | 2637 days | 70% |
| NATHAN ANDREW | 9/10 | 2637 days | 69% |
| Ximena | 8/10 | 2637 days | 69% |
| Kathryn Whiting | 9/10 | 2637 days | 69% |
| Megan Hunt | 8/10 | 2637 days | 69% |
| Kerry | 10/10 | 2637 days | 70% |
| Tommy Shi | 9/10 | 2637 days | 69% |
| Lisa Potter | 10/10 | 2637 days | 70% |
| Olallo | 9/10 | 2637 days | 69% |
| Joanne Skinner | 10/10 | 2637 days | 70% |
| Janna Schneppenheim | 10/10 | 2637 days | 70% |
| Eoin Murray | 10/10 | 2637 days | 70% |
| Dorian MAHE | 8/10 | 2637 days | 69% |
| CC | 10/10 | 2637 days | 70% |
| Mark Westlake | 10/10 | 2637 days | 70% |
| Alastair Todd | 9/10 | 2637 days | 69% |
| Ella Taylor | 10/10 | 2637 days | 70% |
| Gabrielle Lui | 10/10 | 2664 days | 69% |
| Miia Komi | 10/10 | 2664 days | 69% |
| Amélie Paquin | 10/10 | 2664 days | 69% |
| Jamie Green | 10/10 | 2664 days | 69% |
| Lauren Torregrossa | 10/10 | 2664 days | 69% |
| Linsey and Callum | 10/10 | 2665 days | 69% |
| Kurt Walker | 10/10 | 2665 days | 69% |
| Matteo LoBianco | 10/10 | 2665 days | 69% |
| Will | 9/10 | 2665 days | 68% |
| Dec | 10/10 | 2665 days | 69% |
| Heather Jones | 8/10 | 2665 days | 67% |
| Kerrie Holloway | 10/10 | 2665 days | 69% |
| Kath Cox | 10/10 | 2695 days | 68% |
| Grant Canary | 10/10 | 2695 days | 68% |
| Marissa Lopers | 10/10 | 2695 days | 68% |
| Chris | 10/10 | 2696 days | 68% |
| Elsbeth Haenggi | 10/10 | 2696 days | 68% |
| Rebecca Bottoms | 10/10 | 2696 days | 68% |
| alycia | 10/10 | 2696 days | 68% |
| Andrew Harms | 10/10 | 2696 days | 68% |
| Samuli Hietala | 10/10 | 2696 days | 68% |
| James Killeen | 9/10 | 2696 days | 67% |
| Georgia Dix | 10/10 | 2696 days | 68% |
| Stephen | 10/10 | 2696 days | 68% |
| Matteo Ponti | 10/10 | 2696 days | 68% |
| Dan Creaser | 9/10 | 2696 days | 67% |
| Debra Stenmark | 9/10 | 2726 days | 65% |
| Rachel | 9/10 | 2726 days | 65% |
| Mary & Charlie | 9/10 | 2726 days | 65% |
| Jon | 10/10 | 2727 days | 66% |
| Susie | 10/10 | 2727 days | 66% |
| Nicolas Granja | 10/10 | 2727 days | 66% |
| Yisrael Katz | 10/10 | 2727 days | 66% |
| Steven Cranney | 9/10 | 2727 days | 65% |
| Aaron Eastmure | 9/10 | 2727 days | 65% |
| Em & Al | 10/10 | 2727 days | 66% |
| Jon Ander Diez Bilbao | 10/10 | 2727 days | 66% |
| Heather Kelly | 10/10 | 2727 days | 66% |
| Abrianna | 10/10 | 2727 days | 66% |
| Jeewei & Eve | 10/10 | 2727 days | 66% |
| Florence S | 10/10 | 2727 days | 66% |
| Layna Levorson | 10/10 | 2756 days | 65% |
| Tim Lambert | 9/10 | 2756 days | 64% |
| Lisa Marshall | 10/10 | 2756 days | 65% |
| Claire Schlafmunter | 10/10 | 2756 days | 65% |
| Sivert Berg | 9/10 | 2757 days | 64% |
| Cindy B. | 10/10 | 2757 days | 65% |
| Caroline Massart | 10/10 | 2757 days | 65% |
| Lucas Thygesen | 10/10 | 2757 days | 65% |
| Paul Bradshaw | 10/10 | 2757 days | 65% |
| Kate | 10/10 | 2757 days | 65% |
| Hayley Surgeson | 10/10 | 2757 days | 65% |
| Cathy | 10/10 | 2757 days | 65% |
| Sim | 10/10 | 2757 days | 65% |
| Charli Brewerton | 10/10 | 2757 days | 65% |
| Magnus Hovind | 10/10 | 2757 days | 65% |
| Kristiana Dragneva | 10/10 | 2757 days | 65% |
| Joseph Dunleavy | 9/10 | 2787 days | 63% |
| Nina and Nolwenn | 9/10 | 2788 days | 63% |
| Andy C | 10/10 | 2788 days | 63% |
| Ryan | 10/10 | 2788 days | 63% |
| Meg-Anne Bergeron | 10/10 | 2788 days | 63% |
| Ann Cheong | 9/10 | 2788 days | 63% |
| Floatyurboater | 10/10 | 2788 days | 63% |
| Dannika J | 10/10 | 2788 days | 63% |
| Ellen Kirkpatrick | 10/10 | 2788 days | 63% |
| Jo Ann Dillion | 10/10 | 2788 days | 63% |
| Lea Burgess | 10/10 | 2817 days | 62% |
| Kyal | 10/10 | 2818 days | 62% |
| Cody Collins | 10/10 | 2818 days | 62% |
| Nicholas Wareham | 10/10 | 2818 days | 62% |
| Elisa Almada | 9/10 | 2818 days | 61% |
| Robert Washam | 9/10 | 2940 days | 56% |
| Glenn Moynihan | 8/10 | 2970 days | 54% |
| Sandy Kegley | 8/10 | 2970 days | 54% |
| Ugo Vinette | 10/10 | 2970 days | 55% |
| Stephen Gabrielsson | 9/10 | 2971 days | 55% |
| celia mach | 10/10 | 2971 days | 55% |
| Sean Blahovici | 9/10 | 3001 days | 53% |
| Heather McManus | 9/10 | 3001 days | 53% |
| Josephine Weaver | 8/10 | 3001 days | 53% |
| Laure Rasendrason | 9/10 | 3001 days | 53% |
| Antti Erkkila | 10/10 | 3002 days | 54% |
| CARLOS HUGO LOPEZ GARCIA | 10/10 | 3002 days | 54% |
| Virginia Fumagalli | 10/10 | 3002 days | 54% |
| Kay Shirt | 9/10 | 3029 days | 52% |
| samuel galvin | 10/10 | 3030 days | 53% |
| Astrid | 10/10 | 3030 days | 53% |
| Aline Mathieu | 8/10 | 3060 days | 50% |
| Annalise Bolt | 8/10 | 3060 days | 50% |
| Donald Craig | 9/10 | 3060 days | 51% |
| Andrew Doull | 10/10 | 3060 days | 51% |
| Jesse Hawley | 10/10 | 3060 days | 51% |
| EnjoingNZ EnjoingNZ | 10/10 | 3060 days | 51% |
| Katie Leiter | 9/10 | 3091 days | 49% |
| Elizabeth Clark | 10/10 | 3121 days | 49% |
| Zoe Osbourne | 10/10 | 3152 days | 47% |
| Walter van der Eng | 9/10 | 3355 days | 20% |
| Carol Brislane | 8/10 | 3366 days | 37% |
| Michal Matika | 7/10 | 3366 days | 35% |
| Ruth Rogers | 10/10 | 3394 days | 37% |
| lemennais perrine | 9/10 | 3394 days | 36% |
| Natalie Kershaw | 10/10 | 3394 days | 37% |
| Grace P | 10/10 | 3394 days | 37% |
| Richard Owen | 9/10 | 3394 days | 36% |
| Margaret Cowtan | 9/10 | 3394 days | 36% |
| Ruth Henderson | 10/10 | 3425 days | 35% |
| Christopher Saunders | 8/10 | 3425 days | 34% |
| Andrew Coolidge | 9/10 | 3425 days | 35% |
| Willeke Rietdijk | 8/10 | 3425 days | 34% |
| Cyril Marques | 9/10 | 3425 days | 35% |
| Dominik Gruenenfelder | 10/10 | 3425 days | 35% |
| Ella Brandt | 10/10 | 3425 days | 35% |
| Nikos Derleres | 10/10 | 3425 days | 35% |
| Sam Archibald | 10/10 | 3456 days | 34% |
| Matthew Long | 9/10 | 3471 days | 17% |
| Christian Stivactas | 7/10 | 3486 days | 30% |
| Lachlan Cooper | 10/10 | 3486 days | 32% |
| Guy Sheaffer | 9/10 | 3517 days | 31% |
| Kristie Newton | 10/10 | 3578 days | 28% |
| stuart Adams | 9/10 | 3732 days | 21% |
| Adele Campbell | 10/10 | 3760 days | 20% |
| Brydie McMullan | 8/10 | 3792 days | 18% |
| Daniela Keiser | 10/10 | 3792 days | 19% |
| Dan Cohen | 10/10 | 3792 days | 19% |
| Darren Cox | 10/10 | 3792 days | 19% |
| Rachel | 9/10 | 3792 days | 19% |
| Graham Lighner | 8/10 | 3833 days | 7% |
| Neil L | 9/10 | 3853 days | 16% |
| Sheree E | 10/10 | 4218 days | 0% |
| Peter Cursley | 10/10 | 4522 days | 15% |
| Lara MR | 10/10 | 4522 days | 15% |
| Megan Cursley | 10/10 | 4553 days | 15% |
| Karen Thompson | 10/10 | 4583 days | 15% |
| Hans Rethmann | 10/10 | 4583 days | 15% |
| josh harris | 10/10 | 4614 days | 15% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The The Pod Campervan Rentals experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-5.69% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 96 days. The The Pod Campervan Rentals experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The The Pod Campervan Rentals experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -2.65% |
| 198 | -2.67% |
| 199 | -2.68% |
| 200 | -2.69% |
| 201 | -2.71% |
| 202 | -2.72% |
| 203 | -2.73% |
| … | … |
Balancing Adjustment
0.89% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
83%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.