Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for The Pod Campervan Rentals.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
The Pod Campervan Rentals
Valid Reviews
243 Valid Reviews
The The Pod Campervan Rentals experience has a total of 246 reviews. There are 243 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Within these 243 valid reviews, the experience has 3 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 243 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 172 |
|
71% |
| 9/10 | 50 |
|
21% |
| 8/10 | 18 |
|
7% |
| 7/10 | 3 |
|
1% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
96.09% Average
The raw data average (mean) for all the The Pod Campervan Rentals valid reviews is 96.09% and is based on 243 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Weighted Average
96.51%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Brenda | 10/10 | 1857 days | 100% |
| Rog | 10/10 | 1888 days | 99% |
| Joel | 10/10 | 1888 days | 99% |
| Brendan Donnithorne | 10/10 | 1918 days | 97% |
| Beck and Neil | 10/10 | 1918 days | 97% |
| Tina | 10/10 | 1979 days | 95% |
| Olivia Winbush | 10/10 | 2010 days | 93% |
| Kerry FEGAN | 10/10 | 2010 days | 93% |
| Kristie Newton | 10/10 | 2041 days | 92% |
| Irene Lanser | 9/10 | 2132 days | 87% |
| Austin Miller | 10/10 | 2163 days | 86% |
| Emma Masterman | 10/10 | 2163 days | 86% |
| Jessica Calvey | 10/10 | 2163 days | 86% |
| Ben Ursell | 10/10 | 2163 days | 86% |
| Gemma Bagge | 10/10 | 2163 days | 86% |
| Charlie Green | 10/10 | 2163 days | 86% |
| Susan Brown | 10/10 | 2192 days | 85% |
| evan connick | 8/10 | 2192 days | 83% |
| Liselotte Hoogewerf | 10/10 | 2192 days | 85% |
| Jessica Mullery | 9/10 | 2192 days | 84% |
| The Happy Swedes | 10/10 | 2192 days | 85% |
| Kelly Thomas | 9/10 | 2192 days | 84% |
| Chad Garrety | 10/10 | 2192 days | 85% |
| James Hayward | 10/10 | 2192 days | 85% |
| Jeck Lau | 10/10 | 2192 days | 85% |
| Marie Hougaard | 10/10 | 2192 days | 85% |
| Stijn Verheggen | 10/10 | 2192 days | 85% |
| Amber F. | 10/10 | 2192 days | 85% |
| Lisa Pearson | 10/10 | 2192 days | 85% |
| Sarah Watson | 10/10 | 2192 days | 85% |
| Madison Boynton | 10/10 | 2223 days | 84% |
| David Lorfeld | 10/10 | 2223 days | 84% |
| James F | 10/10 | 2223 days | 84% |
| Bryce Robinson | 10/10 | 2223 days | 84% |
| Mitch Darling | 9/10 | 2223 days | 83% |
| Lucas Gockel | 10/10 | 2223 days | 84% |
| mary gibbs | 10/10 | 2254 days | 82% |
| RuthEllen | 10/10 | 2254 days | 82% |
| Rachel Medin | 10/10 | 2254 days | 82% |
| Gil Chen-Zion | 10/10 | 2254 days | 82% |
| Vince | 10/10 | 2254 days | 82% |
| Tim O'Brien | 10/10 | 2254 days | 82% |
| Khristian Snyder | 8/10 | 2254 days | 81% |
| Ramakrishna Bijanapalli | 9/10 | 2254 days | 81% |
| Keriann M | 10/10 | 2254 days | 82% |
| Christine R | 9/10 | 2284 days | 80% |
| Sylvain Ferreira | 10/10 | 2284 days | 81% |
| Alyssa Catlin | 10/10 | 2284 days | 81% |
| Sebastian | 8/10 | 2284 days | 79% |
| Brodi F | 10/10 | 2284 days | 81% |
| Paula Morris | 10/10 | 2284 days | 81% |
| Gwyn page | 10/10 | 2284 days | 81% |
| Olivia cowie | 9/10 | 2284 days | 80% |
| Dom Wilson | 7/10 | 2284 days | 75% |
| Karina Anderson | 10/10 | 2284 days | 81% |
| Roman Iten | 9/10 | 2284 days | 80% |
| Esther Alvarez Alvarez | 10/10 | 2284 days | 81% |
| Tania Millard Jacobs | 9/10 | 2315 days | 79% |
| jade gallaher | 10/10 | 2315 days | 80% |
| Jon Haeffele | 10/10 | 2315 days | 80% |
| Lauren Koerner | 10/10 | 2315 days | 80% |
| Rory Walshe | 10/10 | 2315 days | 80% |
| Dennis Vosshenrich | 10/10 | 2315 days | 80% |
| Tyler Devonport | 10/10 | 2315 days | 80% |
| Richard Clapton | 10/10 | 2345 days | 78% |
| Alex Bick | 10/10 | 2345 days | 78% |
| Rebecca Barbrow | 10/10 | 2345 days | 78% |
| Aleix Roca | 10/10 | 2345 days | 78% |
| Chai | 10/10 | 2376 days | 77% |
| Natalie T | 10/10 | 2376 days | 77% |
| Roadies | 10/10 | 2437 days | 74% |
| Jess | 10/10 | 2437 days | 74% |
| Stu Johnson | 10/10 | 2468 days | 73% |
| Dominique Q | 10/10 | 2498 days | 72% |
| hugo sands | 10/10 | 2498 days | 72% |
| Matthew Slover | 10/10 | 2498 days | 72% |
| Iker&Janire | 10/10 | 2498 days | 72% |
| PHIL BICKERSTAFF | 10/10 | 2498 days | 72% |
| Rodolfo Perottoni | 10/10 | 2498 days | 72% |
| Tyler Umansky | 10/10 | 2498 days | 72% |
| Ayse Terzioglu | 10/10 | 2498 days | 72% |
| Silas Hulbert | 10/10 | 2498 days | 72% |
| Emily | 10/10 | 2498 days | 72% |
| Elise Hopkins | 8/10 | 2498 days | 70% |
| Alison | 10/10 | 2498 days | 72% |
| David O'Brien | 10/10 | 2529 days | 70% |
| Daphne Hosie | 9/10 | 2529 days | 69% |
| Miche Rombouts | 9/10 | 2529 days | 69% |
| Nicky Westlake | 10/10 | 2529 days | 70% |
| Eva | 9/10 | 2529 days | 69% |
| Josh | 10/10 | 2529 days | 70% |
| NATHAN ANDREW | 9/10 | 2529 days | 69% |
| Ximena | 8/10 | 2529 days | 69% |
| Kathryn Whiting | 9/10 | 2529 days | 69% |
| Megan Hunt | 8/10 | 2529 days | 69% |
| Kerry | 10/10 | 2529 days | 70% |
| Tommy Shi | 9/10 | 2529 days | 69% |
| Lisa Potter | 10/10 | 2529 days | 70% |
| Olallo | 9/10 | 2529 days | 69% |
| Joanne Skinner | 10/10 | 2529 days | 70% |
| Janna Schneppenheim | 10/10 | 2529 days | 70% |
| Eoin Murray | 10/10 | 2529 days | 70% |
| Dorian MAHE | 8/10 | 2529 days | 69% |
| CC | 10/10 | 2529 days | 70% |
| Mark Westlake | 10/10 | 2529 days | 70% |
| Alastair Todd | 9/10 | 2529 days | 69% |
| Ella Taylor | 10/10 | 2529 days | 70% |
| Gabrielle Lui | 10/10 | 2557 days | 69% |
| Miia Komi | 10/10 | 2557 days | 69% |
| Amélie Paquin | 10/10 | 2557 days | 69% |
| Jamie Green | 10/10 | 2557 days | 69% |
| Lauren Torregrossa | 10/10 | 2557 days | 69% |
| Linsey and Callum | 10/10 | 2557 days | 69% |
| Kurt Walker | 10/10 | 2557 days | 69% |
| Matteo LoBianco | 10/10 | 2557 days | 69% |
| Will | 9/10 | 2557 days | 68% |
| Dec | 10/10 | 2557 days | 69% |
| Heather Jones | 8/10 | 2557 days | 67% |
| Kerrie Holloway | 10/10 | 2557 days | 69% |
| Kath Cox | 10/10 | 2588 days | 68% |
| Grant Canary | 10/10 | 2588 days | 68% |
| Marissa Lopers | 10/10 | 2588 days | 68% |
| Chris | 10/10 | 2588 days | 68% |
| Elsbeth Haenggi | 10/10 | 2588 days | 68% |
| Rebecca Bottoms | 10/10 | 2588 days | 68% |
| alycia | 10/10 | 2588 days | 68% |
| Andrew Harms | 10/10 | 2588 days | 68% |
| Samuli Hietala | 10/10 | 2588 days | 68% |
| James Killeen | 9/10 | 2588 days | 67% |
| Georgia Dix | 10/10 | 2588 days | 68% |
| Stephen | 10/10 | 2588 days | 68% |
| Matteo Ponti | 10/10 | 2588 days | 68% |
| Dan Creaser | 9/10 | 2588 days | 67% |
| Debra Stenmark | 9/10 | 2619 days | 65% |
| Rachel | 9/10 | 2619 days | 65% |
| Mary & Charlie | 9/10 | 2619 days | 65% |
| Jon | 10/10 | 2619 days | 66% |
| Susie | 10/10 | 2619 days | 66% |
| Nicolas Granja | 10/10 | 2619 days | 66% |
| Yisrael Katz | 10/10 | 2619 days | 66% |
| Steven Cranney | 9/10 | 2619 days | 65% |
| Aaron Eastmure | 9/10 | 2619 days | 65% |
| Em & Al | 10/10 | 2619 days | 66% |
| Jon Ander Diez Bilbao | 10/10 | 2619 days | 66% |
| Heather Kelly | 10/10 | 2619 days | 66% |
| Abrianna | 10/10 | 2619 days | 66% |
| Jeewei & Eve | 10/10 | 2619 days | 66% |
| Florence S | 10/10 | 2619 days | 66% |
| Layna Levorson | 10/10 | 2649 days | 65% |
| Tim Lambert | 9/10 | 2649 days | 64% |
| Lisa Marshall | 10/10 | 2649 days | 65% |
| Claire Schlafmunter | 10/10 | 2649 days | 65% |
| Sivert Berg | 9/10 | 2649 days | 64% |
| Cindy B. | 10/10 | 2649 days | 65% |
| Caroline Massart | 10/10 | 2649 days | 65% |
| Lucas Thygesen | 10/10 | 2649 days | 65% |
| Paul Bradshaw | 10/10 | 2649 days | 65% |
| Kate | 10/10 | 2649 days | 65% |
| Hayley Surgeson | 10/10 | 2649 days | 65% |
| Cathy | 10/10 | 2649 days | 65% |
| Sim | 10/10 | 2649 days | 65% |
| Charli Brewerton | 10/10 | 2649 days | 65% |
| Magnus Hovind | 10/10 | 2649 days | 65% |
| Kristiana Dragneva | 10/10 | 2649 days | 65% |
| Joseph Dunleavy | 9/10 | 2680 days | 63% |
| Nina and Nolwenn | 9/10 | 2680 days | 63% |
| Andy C | 10/10 | 2680 days | 63% |
| Ryan | 10/10 | 2680 days | 63% |
| Meg-Anne Bergeron | 10/10 | 2680 days | 63% |
| Ann Cheong | 9/10 | 2680 days | 63% |
| Floatyurboater | 10/10 | 2680 days | 63% |
| Dannika J | 10/10 | 2680 days | 63% |
| Ellen Kirkpatrick | 10/10 | 2680 days | 63% |
| Jo Ann Dillion | 10/10 | 2680 days | 63% |
| Lea Burgess | 10/10 | 2710 days | 62% |
| Kyal | 10/10 | 2710 days | 62% |
| Cody Collins | 10/10 | 2710 days | 62% |
| Nicholas Wareham | 10/10 | 2710 days | 62% |
| Elisa Almada | 9/10 | 2710 days | 61% |
| Robert Washam | 9/10 | 2833 days | 56% |
| Glenn Moynihan | 8/10 | 2863 days | 54% |
| Sandy Kegley | 8/10 | 2863 days | 54% |
| Ugo Vinette | 10/10 | 2863 days | 55% |
| Stephen Gabrielsson | 9/10 | 2863 days | 55% |
| celia mach | 10/10 | 2863 days | 55% |
| Sean Blahovici | 9/10 | 2894 days | 53% |
| Heather McManus | 9/10 | 2894 days | 53% |
| Josephine Weaver | 8/10 | 2894 days | 53% |
| Laure Rasendrason | 9/10 | 2894 days | 53% |
| Antti Erkkila | 10/10 | 2894 days | 54% |
| CARLOS HUGO LOPEZ GARCIA | 10/10 | 2894 days | 54% |
| Virginia Fumagalli | 10/10 | 2894 days | 54% |
| Kay Shirt | 9/10 | 2922 days | 52% |
| samuel galvin | 10/10 | 2922 days | 53% |
| Astrid | 10/10 | 2922 days | 53% |
| Aline Mathieu | 8/10 | 2953 days | 50% |
| Annalise Bolt | 8/10 | 2953 days | 50% |
| Donald Craig | 9/10 | 2953 days | 51% |
| Andrew Doull | 10/10 | 2953 days | 51% |
| Jesse Hawley | 10/10 | 2953 days | 51% |
| EnjoingNZ EnjoingNZ | 10/10 | 2953 days | 51% |
| Katie Leiter | 9/10 | 2984 days | 49% |
| Elizabeth Clark | 10/10 | 3014 days | 49% |
| Zoe Osbourne | 10/10 | 3045 days | 47% |
| Walter van der Eng | 9/10 | 3247 days | 18% |
| Carol Brislane | 8/10 | 3259 days | 37% |
| Michal Matika | 7/10 | 3259 days | 34% |
| Ruth Rogers | 10/10 | 3287 days | 37% |
| lemennais perrine | 9/10 | 3287 days | 36% |
| Natalie Kershaw | 10/10 | 3287 days | 37% |
| Grace P | 10/10 | 3287 days | 37% |
| Richard Owen | 9/10 | 3287 days | 36% |
| Margaret Cowtan | 9/10 | 3287 days | 36% |
| Ruth Henderson | 10/10 | 3318 days | 35% |
| Christopher Saunders | 8/10 | 3318 days | 34% |
| Andrew Coolidge | 9/10 | 3318 days | 35% |
| Willeke Rietdijk | 8/10 | 3318 days | 34% |
| Cyril Marques | 9/10 | 3318 days | 35% |
| Dominik Gruenenfelder | 10/10 | 3318 days | 35% |
| Ella Brandt | 10/10 | 3318 days | 35% |
| Nikos Derleres | 10/10 | 3318 days | 35% |
| Sam Archibald | 10/10 | 3349 days | 34% |
| Matthew Long | 9/10 | 3363 days | 15% |
| Christian Stivactas | 7/10 | 3379 days | 29% |
| Lachlan Cooper | 10/10 | 3379 days | 32% |
| Guy Sheaffer | 9/10 | 3410 days | 31% |
| Kristie Newton | 10/10 | 3471 days | 28% |
| stuart Adams | 9/10 | 3624 days | 21% |
| Adele Campbell | 10/10 | 3653 days | 20% |
| Brydie McMullan | 8/10 | 3684 days | 18% |
| Daniela Keiser | 10/10 | 3684 days | 19% |
| Dan Cohen | 10/10 | 3684 days | 19% |
| Darren Cox | 10/10 | 3684 days | 19% |
| Rachel | 9/10 | 3684 days | 19% |
| Graham Lighner | 8/10 | 3725 days | 5% |
| Neil L | 9/10 | 3745 days | 16% |
| Sheree E | 10/10 | 4110 days | 0% |
| Peter Cursley | 10/10 | 4414 days | 11% |
| Lara MR | 10/10 | 4414 days | 11% |
| Megan Cursley | 10/10 | 4445 days | 11% |
| Karen Thompson | 10/10 | 4475 days | 11% |
| Hans Rethmann | 10/10 | 4475 days | 11% |
| josh harris | 10/10 | 4506 days | 11% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The The Pod Campervan Rentals experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-7.14% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 50 days. The The Pod Campervan Rentals experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The The Pod Campervan Rentals experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.08% |
| 198 | -4.10% |
| 199 | -4.12% |
| 200 | -4.14% |
| 201 | -4.16% |
| 202 | -4.18% |
| 203 | -4.20% |
| … | … |
Balancing Adjustment
1.09% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
81%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.