Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for The Pod Campervan Rentals.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
The Pod Campervan Rentals
Valid Reviews
243 Valid Reviews
The The Pod Campervan Rentals experience has a total of 245 reviews. There are 243 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Within these 243 valid reviews, the experience has 3 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 243 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 172 |
|
71% |
| 9/10 | 50 |
|
21% |
| 8/10 | 18 |
|
7% |
| 7/10 | 3 |
|
1% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
96.09% Average
The raw data average (mean) for all the The Pod Campervan Rentals valid reviews is 96.09% and is based on 243 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Weighted Average
96.53%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Brenda | 10/10 | 1922 days | 100% |
| Rog | 10/10 | 1953 days | 99% |
| Joel | 10/10 | 1953 days | 99% |
| Brendan Donnithorne | 10/10 | 1983 days | 97% |
| Beck and Neil | 10/10 | 1983 days | 97% |
| Tina | 10/10 | 2044 days | 95% |
| Olivia Winbush | 10/10 | 2075 days | 93% |
| Kerry FEGAN | 10/10 | 2075 days | 93% |
| Kristie Newton | 10/10 | 2106 days | 92% |
| Irene Lanser | 9/10 | 2197 days | 87% |
| Austin Miller | 10/10 | 2228 days | 86% |
| Emma Masterman | 10/10 | 2228 days | 86% |
| Jessica Calvey | 10/10 | 2228 days | 86% |
| Ben Ursell | 10/10 | 2228 days | 86% |
| Gemma Bagge | 10/10 | 2228 days | 86% |
| Charlie Green | 10/10 | 2228 days | 86% |
| Susan Brown | 10/10 | 2257 days | 85% |
| evan connick | 8/10 | 2257 days | 83% |
| Liselotte Hoogewerf | 10/10 | 2257 days | 85% |
| Jessica Mullery | 9/10 | 2257 days | 84% |
| The Happy Swedes | 10/10 | 2257 days | 85% |
| Kelly Thomas | 9/10 | 2257 days | 84% |
| Chad Garrety | 10/10 | 2257 days | 85% |
| James Hayward | 10/10 | 2257 days | 85% |
| Jeck Lau | 10/10 | 2257 days | 85% |
| Marie Hougaard | 10/10 | 2257 days | 85% |
| Stijn Verheggen | 10/10 | 2257 days | 85% |
| Amber F. | 10/10 | 2257 days | 85% |
| Lisa Pearson | 10/10 | 2257 days | 85% |
| Sarah Watson | 10/10 | 2257 days | 85% |
| Madison Boynton | 10/10 | 2288 days | 84% |
| David Lorfeld | 10/10 | 2288 days | 84% |
| James F | 10/10 | 2288 days | 84% |
| Bryce Robinson | 10/10 | 2288 days | 84% |
| Mitch Darling | 9/10 | 2288 days | 83% |
| Lucas Gockel | 10/10 | 2288 days | 84% |
| mary gibbs | 10/10 | 2319 days | 82% |
| RuthEllen | 10/10 | 2319 days | 82% |
| Rachel Medin | 10/10 | 2319 days | 82% |
| Gil Chen-Zion | 10/10 | 2319 days | 82% |
| Vince | 10/10 | 2319 days | 82% |
| Tim O'Brien | 10/10 | 2319 days | 82% |
| Khristian Snyder | 8/10 | 2319 days | 81% |
| Ramakrishna Bijanapalli | 9/10 | 2319 days | 81% |
| Keriann M | 10/10 | 2319 days | 82% |
| Christine R | 9/10 | 2349 days | 80% |
| Sylvain Ferreira | 10/10 | 2349 days | 81% |
| Alyssa Catlin | 10/10 | 2349 days | 81% |
| Sebastian | 8/10 | 2349 days | 79% |
| Brodi F | 10/10 | 2349 days | 81% |
| Paula Morris | 10/10 | 2349 days | 81% |
| Gwyn page | 10/10 | 2349 days | 81% |
| Olivia cowie | 9/10 | 2349 days | 80% |
| Dom Wilson | 7/10 | 2349 days | 75% |
| Karina Anderson | 10/10 | 2349 days | 81% |
| Roman Iten | 9/10 | 2349 days | 80% |
| Esther Alvarez Alvarez | 10/10 | 2349 days | 81% |
| Tania Millard Jacobs | 9/10 | 2380 days | 79% |
| jade gallaher | 10/10 | 2380 days | 80% |
| Jon Haeffele | 10/10 | 2380 days | 80% |
| Lauren Koerner | 10/10 | 2380 days | 80% |
| Rory Walshe | 10/10 | 2380 days | 80% |
| Dennis Vosshenrich | 10/10 | 2380 days | 80% |
| Tyler Devonport | 10/10 | 2380 days | 80% |
| Richard Clapton | 10/10 | 2410 days | 78% |
| Alex Bick | 10/10 | 2410 days | 78% |
| Rebecca Barbrow | 10/10 | 2410 days | 78% |
| Aleix Roca | 10/10 | 2410 days | 78% |
| Chai | 10/10 | 2441 days | 77% |
| Natalie T | 10/10 | 2441 days | 77% |
| Roadies | 10/10 | 2502 days | 74% |
| Jess | 10/10 | 2502 days | 74% |
| Stu Johnson | 10/10 | 2533 days | 73% |
| Dominique Q | 10/10 | 2563 days | 72% |
| hugo sands | 10/10 | 2563 days | 72% |
| Matthew Slover | 10/10 | 2563 days | 72% |
| Iker&Janire | 10/10 | 2563 days | 72% |
| PHIL BICKERSTAFF | 10/10 | 2563 days | 72% |
| Rodolfo Perottoni | 10/10 | 2563 days | 72% |
| Tyler Umansky | 10/10 | 2563 days | 72% |
| Ayse Terzioglu | 10/10 | 2563 days | 72% |
| Silas Hulbert | 10/10 | 2563 days | 72% |
| Emily | 10/10 | 2563 days | 72% |
| Elise Hopkins | 8/10 | 2563 days | 70% |
| Alison | 10/10 | 2563 days | 72% |
| David O'Brien | 10/10 | 2594 days | 70% |
| Daphne Hosie | 9/10 | 2594 days | 69% |
| Miche Rombouts | 9/10 | 2594 days | 69% |
| Nicky Westlake | 10/10 | 2594 days | 70% |
| Eva | 9/10 | 2594 days | 69% |
| Josh | 10/10 | 2594 days | 70% |
| NATHAN ANDREW | 9/10 | 2594 days | 69% |
| Ximena | 8/10 | 2594 days | 69% |
| Kathryn Whiting | 9/10 | 2594 days | 69% |
| Megan Hunt | 8/10 | 2594 days | 69% |
| Kerry | 10/10 | 2594 days | 70% |
| Tommy Shi | 9/10 | 2594 days | 69% |
| Lisa Potter | 10/10 | 2594 days | 70% |
| Olallo | 9/10 | 2594 days | 69% |
| Joanne Skinner | 10/10 | 2594 days | 70% |
| Janna Schneppenheim | 10/10 | 2594 days | 70% |
| Eoin Murray | 10/10 | 2594 days | 70% |
| Dorian MAHE | 8/10 | 2594 days | 69% |
| CC | 10/10 | 2594 days | 70% |
| Mark Westlake | 10/10 | 2594 days | 70% |
| Alastair Todd | 9/10 | 2594 days | 69% |
| Ella Taylor | 10/10 | 2594 days | 70% |
| Gabrielle Lui | 10/10 | 2622 days | 69% |
| Miia Komi | 10/10 | 2622 days | 69% |
| Amélie Paquin | 10/10 | 2622 days | 69% |
| Jamie Green | 10/10 | 2622 days | 69% |
| Lauren Torregrossa | 10/10 | 2622 days | 69% |
| Linsey and Callum | 10/10 | 2622 days | 69% |
| Kurt Walker | 10/10 | 2622 days | 69% |
| Matteo LoBianco | 10/10 | 2622 days | 69% |
| Will | 9/10 | 2622 days | 68% |
| Dec | 10/10 | 2622 days | 69% |
| Heather Jones | 8/10 | 2622 days | 67% |
| Kerrie Holloway | 10/10 | 2622 days | 69% |
| Kath Cox | 10/10 | 2653 days | 68% |
| Grant Canary | 10/10 | 2653 days | 68% |
| Marissa Lopers | 10/10 | 2653 days | 68% |
| Chris | 10/10 | 2653 days | 68% |
| Elsbeth Haenggi | 10/10 | 2653 days | 68% |
| Rebecca Bottoms | 10/10 | 2653 days | 68% |
| alycia | 10/10 | 2653 days | 68% |
| Andrew Harms | 10/10 | 2653 days | 68% |
| Samuli Hietala | 10/10 | 2653 days | 68% |
| James Killeen | 9/10 | 2653 days | 67% |
| Georgia Dix | 10/10 | 2653 days | 68% |
| Stephen | 10/10 | 2653 days | 68% |
| Matteo Ponti | 10/10 | 2653 days | 68% |
| Dan Creaser | 9/10 | 2653 days | 67% |
| Debra Stenmark | 9/10 | 2684 days | 65% |
| Rachel | 9/10 | 2684 days | 65% |
| Mary & Charlie | 9/10 | 2684 days | 65% |
| Jon | 10/10 | 2684 days | 66% |
| Susie | 10/10 | 2684 days | 66% |
| Nicolas Granja | 10/10 | 2684 days | 66% |
| Yisrael Katz | 10/10 | 2684 days | 66% |
| Steven Cranney | 9/10 | 2684 days | 65% |
| Aaron Eastmure | 9/10 | 2684 days | 65% |
| Em & Al | 10/10 | 2684 days | 66% |
| Jon Ander Diez Bilbao | 10/10 | 2684 days | 66% |
| Heather Kelly | 10/10 | 2684 days | 66% |
| Abrianna | 10/10 | 2684 days | 66% |
| Jeewei & Eve | 10/10 | 2684 days | 66% |
| Florence S | 10/10 | 2684 days | 66% |
| Layna Levorson | 10/10 | 2714 days | 65% |
| Tim Lambert | 9/10 | 2714 days | 64% |
| Lisa Marshall | 10/10 | 2714 days | 65% |
| Claire Schlafmunter | 10/10 | 2714 days | 65% |
| Sivert Berg | 9/10 | 2714 days | 64% |
| Cindy B. | 10/10 | 2714 days | 65% |
| Caroline Massart | 10/10 | 2714 days | 65% |
| Lucas Thygesen | 10/10 | 2714 days | 65% |
| Paul Bradshaw | 10/10 | 2714 days | 65% |
| Kate | 10/10 | 2714 days | 65% |
| Hayley Surgeson | 10/10 | 2714 days | 65% |
| Cathy | 10/10 | 2714 days | 65% |
| Sim | 10/10 | 2714 days | 65% |
| Charli Brewerton | 10/10 | 2714 days | 65% |
| Magnus Hovind | 10/10 | 2714 days | 65% |
| Kristiana Dragneva | 10/10 | 2714 days | 65% |
| Joseph Dunleavy | 9/10 | 2745 days | 63% |
| Nina and Nolwenn | 9/10 | 2745 days | 63% |
| Andy C | 10/10 | 2745 days | 63% |
| Ryan | 10/10 | 2745 days | 63% |
| Meg-Anne Bergeron | 10/10 | 2745 days | 63% |
| Ann Cheong | 9/10 | 2745 days | 63% |
| Floatyurboater | 10/10 | 2745 days | 63% |
| Dannika J | 10/10 | 2745 days | 63% |
| Ellen Kirkpatrick | 10/10 | 2745 days | 63% |
| Jo Ann Dillion | 10/10 | 2745 days | 63% |
| Lea Burgess | 10/10 | 2775 days | 62% |
| Kyal | 10/10 | 2775 days | 62% |
| Cody Collins | 10/10 | 2775 days | 62% |
| Nicholas Wareham | 10/10 | 2775 days | 62% |
| Elisa Almada | 9/10 | 2775 days | 61% |
| Robert Washam | 9/10 | 2898 days | 56% |
| Glenn Moynihan | 8/10 | 2928 days | 54% |
| Sandy Kegley | 8/10 | 2928 days | 54% |
| Ugo Vinette | 10/10 | 2928 days | 55% |
| Stephen Gabrielsson | 9/10 | 2928 days | 55% |
| celia mach | 10/10 | 2928 days | 55% |
| Sean Blahovici | 9/10 | 2959 days | 53% |
| Heather McManus | 9/10 | 2959 days | 53% |
| Josephine Weaver | 8/10 | 2959 days | 53% |
| Laure Rasendrason | 9/10 | 2959 days | 53% |
| Antti Erkkila | 10/10 | 2959 days | 54% |
| CARLOS HUGO LOPEZ GARCIA | 10/10 | 2959 days | 54% |
| Virginia Fumagalli | 10/10 | 2959 days | 54% |
| Kay Shirt | 9/10 | 2987 days | 52% |
| samuel galvin | 10/10 | 2987 days | 53% |
| Astrid | 10/10 | 2987 days | 53% |
| Aline Mathieu | 8/10 | 3018 days | 50% |
| Annalise Bolt | 8/10 | 3018 days | 50% |
| Donald Craig | 9/10 | 3018 days | 51% |
| Andrew Doull | 10/10 | 3018 days | 51% |
| Jesse Hawley | 10/10 | 3018 days | 51% |
| EnjoingNZ EnjoingNZ | 10/10 | 3018 days | 51% |
| Katie Leiter | 9/10 | 3049 days | 49% |
| Elizabeth Clark | 10/10 | 3079 days | 49% |
| Zoe Osbourne | 10/10 | 3110 days | 47% |
| Walter van der Eng | 9/10 | 3312 days | 19% |
| Carol Brislane | 8/10 | 3324 days | 37% |
| Michal Matika | 7/10 | 3324 days | 35% |
| Ruth Rogers | 10/10 | 3352 days | 37% |
| lemennais perrine | 9/10 | 3352 days | 36% |
| Natalie Kershaw | 10/10 | 3352 days | 37% |
| Grace P | 10/10 | 3352 days | 37% |
| Richard Owen | 9/10 | 3352 days | 36% |
| Margaret Cowtan | 9/10 | 3352 days | 36% |
| Ruth Henderson | 10/10 | 3383 days | 35% |
| Christopher Saunders | 8/10 | 3383 days | 34% |
| Andrew Coolidge | 9/10 | 3383 days | 35% |
| Willeke Rietdijk | 8/10 | 3383 days | 34% |
| Cyril Marques | 9/10 | 3383 days | 35% |
| Dominik Gruenenfelder | 10/10 | 3383 days | 35% |
| Ella Brandt | 10/10 | 3383 days | 35% |
| Nikos Derleres | 10/10 | 3383 days | 35% |
| Sam Archibald | 10/10 | 3414 days | 34% |
| Matthew Long | 9/10 | 3428 days | 16% |
| Christian Stivactas | 7/10 | 3444 days | 30% |
| Lachlan Cooper | 10/10 | 3444 days | 32% |
| Guy Sheaffer | 9/10 | 3475 days | 31% |
| Kristie Newton | 10/10 | 3536 days | 28% |
| stuart Adams | 9/10 | 3689 days | 21% |
| Adele Campbell | 10/10 | 3718 days | 20% |
| Brydie McMullan | 8/10 | 3749 days | 18% |
| Daniela Keiser | 10/10 | 3749 days | 19% |
| Dan Cohen | 10/10 | 3749 days | 19% |
| Darren Cox | 10/10 | 3749 days | 19% |
| Rachel | 9/10 | 3749 days | 19% |
| Graham Lighner | 8/10 | 3790 days | 6% |
| Neil L | 9/10 | 3810 days | 16% |
| Sheree E | 10/10 | 4175 days | 0% |
| Peter Cursley | 10/10 | 4479 days | 14% |
| Lara MR | 10/10 | 4479 days | 14% |
| Megan Cursley | 10/10 | 4510 days | 14% |
| Karen Thompson | 10/10 | 4540 days | 14% |
| Hans Rethmann | 10/10 | 4540 days | 14% |
| josh harris | 10/10 | 4571 days | 14% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The The Pod Campervan Rentals experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-6.63% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 62 days. The The Pod Campervan Rentals experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The The Pod Campervan Rentals experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.57% |
| 198 | -3.59% |
| 199 | -3.61% |
| 200 | -3.63% |
| 201 | -3.64% |
| 202 | -3.66% |
| 203 | -3.68% |
| … | … |
Balancing Adjustment
1.01% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
82%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.