Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for The Pod Campervan Rentals.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
The Pod Campervan Rentals
Valid Reviews
243 Valid Reviews
The The Pod Campervan Rentals experience has a total of 245 reviews. There are 243 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Within these 243 valid reviews, the experience has 3 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 243 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 172 |
|
71% |
| 9/10 | 50 |
|
21% |
| 8/10 | 18 |
|
7% |
| 7/10 | 3 |
|
1% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
96.09% Average
The raw data average (mean) for all the The Pod Campervan Rentals valid reviews is 96.09% and is based on 243 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Weighted Average
96.57%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Brenda | 10/10 | 2077 days | 100% |
| Rog | 10/10 | 2108 days | 99% |
| Joel | 10/10 | 2108 days | 99% |
| Brendan Donnithorne | 10/10 | 2137 days | 97% |
| Beck and Neil | 10/10 | 2138 days | 97% |
| Tina | 10/10 | 2199 days | 95% |
| Olivia Winbush | 10/10 | 2230 days | 93% |
| Kerry FEGAN | 10/10 | 2230 days | 93% |
| Kristie Newton | 10/10 | 2261 days | 92% |
| Irene Lanser | 9/10 | 2351 days | 87% |
| Austin Miller | 10/10 | 2382 days | 86% |
| Emma Masterman | 10/10 | 2382 days | 86% |
| Jessica Calvey | 10/10 | 2383 days | 86% |
| Ben Ursell | 10/10 | 2383 days | 86% |
| Gemma Bagge | 10/10 | 2383 days | 86% |
| Charlie Green | 10/10 | 2383 days | 86% |
| Susan Brown | 10/10 | 2411 days | 85% |
| evan connick | 8/10 | 2411 days | 83% |
| Liselotte Hoogewerf | 10/10 | 2411 days | 85% |
| Jessica Mullery | 9/10 | 2411 days | 84% |
| The Happy Swedes | 10/10 | 2412 days | 85% |
| Kelly Thomas | 9/10 | 2412 days | 84% |
| Chad Garrety | 10/10 | 2412 days | 85% |
| James Hayward | 10/10 | 2412 days | 85% |
| Jeck Lau | 10/10 | 2412 days | 85% |
| Marie Hougaard | 10/10 | 2412 days | 85% |
| Stijn Verheggen | 10/10 | 2412 days | 85% |
| Amber F. | 10/10 | 2412 days | 85% |
| Lisa Pearson | 10/10 | 2412 days | 85% |
| Sarah Watson | 10/10 | 2412 days | 85% |
| Madison Boynton | 10/10 | 2442 days | 84% |
| David Lorfeld | 10/10 | 2442 days | 84% |
| James F | 10/10 | 2442 days | 84% |
| Bryce Robinson | 10/10 | 2442 days | 84% |
| Mitch Darling | 9/10 | 2443 days | 83% |
| Lucas Gockel | 10/10 | 2443 days | 84% |
| mary gibbs | 10/10 | 2473 days | 82% |
| RuthEllen | 10/10 | 2473 days | 82% |
| Rachel Medin | 10/10 | 2474 days | 82% |
| Gil Chen-Zion | 10/10 | 2474 days | 82% |
| Vince | 10/10 | 2474 days | 82% |
| Tim O'Brien | 10/10 | 2474 days | 82% |
| Khristian Snyder | 8/10 | 2474 days | 81% |
| Ramakrishna Bijanapalli | 9/10 | 2474 days | 82% |
| Keriann M | 10/10 | 2474 days | 82% |
| Christine R | 9/10 | 2503 days | 80% |
| Sylvain Ferreira | 10/10 | 2503 days | 81% |
| Alyssa Catlin | 10/10 | 2503 days | 81% |
| Sebastian | 8/10 | 2504 days | 79% |
| Brodi F | 10/10 | 2504 days | 81% |
| Paula Morris | 10/10 | 2504 days | 81% |
| Gwyn page | 10/10 | 2504 days | 81% |
| Olivia cowie | 9/10 | 2504 days | 80% |
| Dom Wilson | 7/10 | 2504 days | 75% |
| Karina Anderson | 10/10 | 2504 days | 81% |
| Roman Iten | 9/10 | 2504 days | 80% |
| Esther Alvarez Alvarez | 10/10 | 2504 days | 81% |
| Tania Millard Jacobs | 9/10 | 2534 days | 79% |
| jade gallaher | 10/10 | 2534 days | 80% |
| Jon Haeffele | 10/10 | 2534 days | 80% |
| Lauren Koerner | 10/10 | 2535 days | 80% |
| Rory Walshe | 10/10 | 2535 days | 80% |
| Dennis Vosshenrich | 10/10 | 2535 days | 80% |
| Tyler Devonport | 10/10 | 2535 days | 80% |
| Richard Clapton | 10/10 | 2564 days | 78% |
| Alex Bick | 10/10 | 2564 days | 78% |
| Rebecca Barbrow | 10/10 | 2565 days | 78% |
| Aleix Roca | 10/10 | 2565 days | 78% |
| Chai | 10/10 | 2596 days | 77% |
| Natalie T | 10/10 | 2596 days | 77% |
| Roadies | 10/10 | 2657 days | 74% |
| Jess | 10/10 | 2657 days | 74% |
| Stu Johnson | 10/10 | 2688 days | 73% |
| Dominique Q | 10/10 | 2717 days | 72% |
| hugo sands | 10/10 | 2717 days | 72% |
| Matthew Slover | 10/10 | 2718 days | 72% |
| Iker&Janire | 10/10 | 2718 days | 72% |
| PHIL BICKERSTAFF | 10/10 | 2718 days | 72% |
| Rodolfo Perottoni | 10/10 | 2718 days | 72% |
| Tyler Umansky | 10/10 | 2718 days | 72% |
| Ayse Terzioglu | 10/10 | 2718 days | 72% |
| Silas Hulbert | 10/10 | 2718 days | 72% |
| Emily | 10/10 | 2718 days | 72% |
| Elise Hopkins | 8/10 | 2718 days | 70% |
| Alison | 10/10 | 2718 days | 72% |
| David O'Brien | 10/10 | 2748 days | 70% |
| Daphne Hosie | 9/10 | 2748 days | 70% |
| Miche Rombouts | 9/10 | 2748 days | 70% |
| Nicky Westlake | 10/10 | 2748 days | 70% |
| Eva | 9/10 | 2748 days | 70% |
| Josh | 10/10 | 2749 days | 70% |
| NATHAN ANDREW | 9/10 | 2749 days | 69% |
| Ximena | 8/10 | 2749 days | 69% |
| Kathryn Whiting | 9/10 | 2749 days | 69% |
| Megan Hunt | 8/10 | 2749 days | 69% |
| Kerry | 10/10 | 2749 days | 70% |
| Tommy Shi | 9/10 | 2749 days | 69% |
| Lisa Potter | 10/10 | 2749 days | 70% |
| Olallo | 9/10 | 2749 days | 69% |
| Joanne Skinner | 10/10 | 2749 days | 70% |
| Janna Schneppenheim | 10/10 | 2749 days | 70% |
| Eoin Murray | 10/10 | 2749 days | 70% |
| Dorian MAHE | 8/10 | 2749 days | 69% |
| CC | 10/10 | 2749 days | 70% |
| Mark Westlake | 10/10 | 2749 days | 70% |
| Alastair Todd | 9/10 | 2749 days | 69% |
| Ella Taylor | 10/10 | 2749 days | 70% |
| Gabrielle Lui | 10/10 | 2776 days | 69% |
| Miia Komi | 10/10 | 2776 days | 69% |
| Amélie Paquin | 10/10 | 2776 days | 69% |
| Jamie Green | 10/10 | 2776 days | 69% |
| Lauren Torregrossa | 10/10 | 2776 days | 69% |
| Linsey and Callum | 10/10 | 2777 days | 69% |
| Kurt Walker | 10/10 | 2777 days | 69% |
| Matteo LoBianco | 10/10 | 2777 days | 69% |
| Will | 9/10 | 2777 days | 68% |
| Dec | 10/10 | 2777 days | 69% |
| Heather Jones | 8/10 | 2777 days | 68% |
| Kerrie Holloway | 10/10 | 2777 days | 69% |
| Kath Cox | 10/10 | 2807 days | 68% |
| Grant Canary | 10/10 | 2807 days | 68% |
| Marissa Lopers | 10/10 | 2807 days | 68% |
| Chris | 10/10 | 2808 days | 68% |
| Elsbeth Haenggi | 10/10 | 2808 days | 68% |
| Rebecca Bottoms | 10/10 | 2808 days | 68% |
| alycia | 10/10 | 2808 days | 68% |
| Andrew Harms | 10/10 | 2808 days | 68% |
| Samuli Hietala | 10/10 | 2808 days | 68% |
| James Killeen | 9/10 | 2808 days | 67% |
| Georgia Dix | 10/10 | 2808 days | 68% |
| Stephen | 10/10 | 2808 days | 68% |
| Matteo Ponti | 10/10 | 2808 days | 68% |
| Dan Creaser | 9/10 | 2808 days | 67% |
| Debra Stenmark | 9/10 | 2838 days | 66% |
| Rachel | 9/10 | 2838 days | 66% |
| Mary & Charlie | 9/10 | 2838 days | 66% |
| Jon | 10/10 | 2839 days | 66% |
| Susie | 10/10 | 2839 days | 66% |
| Nicolas Granja | 10/10 | 2839 days | 66% |
| Yisrael Katz | 10/10 | 2839 days | 66% |
| Steven Cranney | 9/10 | 2839 days | 66% |
| Aaron Eastmure | 9/10 | 2839 days | 66% |
| Em & Al | 10/10 | 2839 days | 66% |
| Jon Ander Diez Bilbao | 10/10 | 2839 days | 66% |
| Heather Kelly | 10/10 | 2839 days | 66% |
| Abrianna | 10/10 | 2839 days | 66% |
| Jeewei & Eve | 10/10 | 2839 days | 66% |
| Florence S | 10/10 | 2839 days | 66% |
| Layna Levorson | 10/10 | 2868 days | 65% |
| Tim Lambert | 9/10 | 2868 days | 64% |
| Lisa Marshall | 10/10 | 2868 days | 65% |
| Claire Schlafmunter | 10/10 | 2868 days | 65% |
| Sivert Berg | 9/10 | 2869 days | 64% |
| Cindy B. | 10/10 | 2869 days | 65% |
| Caroline Massart | 10/10 | 2869 days | 65% |
| Lucas Thygesen | 10/10 | 2869 days | 65% |
| Paul Bradshaw | 10/10 | 2869 days | 65% |
| Kate | 10/10 | 2869 days | 65% |
| Hayley Surgeson | 10/10 | 2869 days | 65% |
| Cathy | 10/10 | 2869 days | 65% |
| Sim | 10/10 | 2869 days | 65% |
| Charli Brewerton | 10/10 | 2869 days | 65% |
| Magnus Hovind | 10/10 | 2869 days | 65% |
| Kristiana Dragneva | 10/10 | 2869 days | 65% |
| Joseph Dunleavy | 9/10 | 2899 days | 63% |
| Nina and Nolwenn | 9/10 | 2900 days | 63% |
| Andy C | 10/10 | 2900 days | 63% |
| Ryan | 10/10 | 2900 days | 63% |
| Meg-Anne Bergeron | 10/10 | 2900 days | 63% |
| Ann Cheong | 9/10 | 2900 days | 63% |
| Floatyurboater | 10/10 | 2900 days | 63% |
| Dannika J | 10/10 | 2900 days | 63% |
| Ellen Kirkpatrick | 10/10 | 2900 days | 63% |
| Jo Ann Dillion | 10/10 | 2900 days | 63% |
| Lea Burgess | 10/10 | 2929 days | 62% |
| Kyal | 10/10 | 2930 days | 62% |
| Cody Collins | 10/10 | 2930 days | 62% |
| Nicholas Wareham | 10/10 | 2930 days | 62% |
| Elisa Almada | 9/10 | 2930 days | 62% |
| Robert Washam | 9/10 | 3052 days | 56% |
| Glenn Moynihan | 8/10 | 3082 days | 54% |
| Sandy Kegley | 8/10 | 3082 days | 54% |
| Ugo Vinette | 10/10 | 3082 days | 55% |
| Stephen Gabrielsson | 9/10 | 3083 days | 55% |
| celia mach | 10/10 | 3083 days | 55% |
| Sean Blahovici | 9/10 | 3113 days | 53% |
| Heather McManus | 9/10 | 3113 days | 53% |
| Josephine Weaver | 8/10 | 3113 days | 53% |
| Laure Rasendrason | 9/10 | 3113 days | 53% |
| Antti Erkkila | 10/10 | 3114 days | 54% |
| CARLOS HUGO LOPEZ GARCIA | 10/10 | 3114 days | 54% |
| Virginia Fumagalli | 10/10 | 3114 days | 54% |
| Kay Shirt | 9/10 | 3141 days | 52% |
| samuel galvin | 10/10 | 3142 days | 53% |
| Astrid | 10/10 | 3142 days | 53% |
| Aline Mathieu | 8/10 | 3172 days | 50% |
| Annalise Bolt | 8/10 | 3172 days | 50% |
| Donald Craig | 9/10 | 3172 days | 51% |
| Andrew Doull | 10/10 | 3172 days | 51% |
| Jesse Hawley | 10/10 | 3172 days | 51% |
| EnjoingNZ EnjoingNZ | 10/10 | 3172 days | 51% |
| Katie Leiter | 9/10 | 3203 days | 50% |
| Elizabeth Clark | 10/10 | 3233 days | 49% |
| Zoe Osbourne | 10/10 | 3264 days | 47% |
| Walter van der Eng | 9/10 | 3467 days | 22% |
| Carol Brislane | 8/10 | 3478 days | 37% |
| Michal Matika | 7/10 | 3478 days | 35% |
| Ruth Rogers | 10/10 | 3506 days | 37% |
| lemennais perrine | 9/10 | 3506 days | 36% |
| Natalie Kershaw | 10/10 | 3506 days | 37% |
| Grace P | 10/10 | 3506 days | 37% |
| Richard Owen | 9/10 | 3506 days | 36% |
| Margaret Cowtan | 9/10 | 3506 days | 36% |
| Ruth Henderson | 10/10 | 3537 days | 35% |
| Christopher Saunders | 8/10 | 3537 days | 34% |
| Andrew Coolidge | 9/10 | 3537 days | 35% |
| Willeke Rietdijk | 8/10 | 3537 days | 34% |
| Cyril Marques | 9/10 | 3537 days | 35% |
| Dominik Gruenenfelder | 10/10 | 3537 days | 35% |
| Ella Brandt | 10/10 | 3537 days | 35% |
| Nikos Derleres | 10/10 | 3537 days | 35% |
| Sam Archibald | 10/10 | 3568 days | 34% |
| Matthew Long | 9/10 | 3583 days | 19% |
| Christian Stivactas | 7/10 | 3598 days | 30% |
| Lachlan Cooper | 10/10 | 3598 days | 32% |
| Guy Sheaffer | 9/10 | 3629 days | 31% |
| Kristie Newton | 10/10 | 3690 days | 28% |
| stuart Adams | 9/10 | 3844 days | 21% |
| Adele Campbell | 10/10 | 3872 days | 20% |
| Brydie McMullan | 8/10 | 3904 days | 18% |
| Daniela Keiser | 10/10 | 3904 days | 19% |
| Dan Cohen | 10/10 | 3904 days | 19% |
| Darren Cox | 10/10 | 3904 days | 19% |
| Rachel | 9/10 | 3904 days | 19% |
| Graham Lighner | 8/10 | 3945 days | 9% |
| Neil L | 9/10 | 3965 days | 16% |
| Sheree E | 10/10 | 4330 days | 0% |
| Peter Cursley | 10/10 | 4634 days | 20% |
| Lara MR | 10/10 | 4634 days | 20% |
| Megan Cursley | 10/10 | 4665 days | 20% |
| Karen Thompson | 10/10 | 4695 days | 20% |
| Hans Rethmann | 10/10 | 4695 days | 20% |
| josh harris | 10/10 | 4726 days | 20% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The The Pod Campervan Rentals experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-5.78% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 85 days. The The Pod Campervan Rentals experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The The Pod Campervan Rentals experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -2.74% |
| 198 | -2.76% |
| 199 | -2.77% |
| 200 | -2.78% |
| 201 | -2.80% |
| 202 | -2.81% |
| 203 | -2.83% |
| … | … |
Balancing Adjustment
0.90% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
83%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.