Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for The Pod Campervan Rentals.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
The Pod Campervan Rentals
Valid Reviews
243 Valid Reviews
The The Pod Campervan Rentals experience has a total of 246 reviews. There are 243 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Within these 243 valid reviews, the experience has 3 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 243 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 172 |
|
71% |
| 9/10 | 50 |
|
21% |
| 8/10 | 18 |
|
7% |
| 7/10 | 3 |
|
1% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
96.09% Average
The raw data average (mean) for all the The Pod Campervan Rentals valid reviews is 96.09% and is based on 243 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Weighted Average
96.50%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Brenda | 10/10 | 1809 days | 100% |
| Rog | 10/10 | 1840 days | 99% |
| Joel | 10/10 | 1840 days | 99% |
| Brendan Donnithorne | 10/10 | 1870 days | 98% |
| Beck and Neil | 10/10 | 1870 days | 98% |
| Tina | 10/10 | 1931 days | 96% |
| Olivia Winbush | 10/10 | 1962 days | 94% |
| Kerry FEGAN | 10/10 | 1962 days | 94% |
| Kristie Newton | 10/10 | 1993 days | 93% |
| Irene Lanser | 9/10 | 2084 days | 89% |
| Austin Miller | 10/10 | 2115 days | 88% |
| Emma Masterman | 10/10 | 2115 days | 88% |
| Jessica Calvey | 10/10 | 2115 days | 88% |
| Ben Ursell | 10/10 | 2115 days | 88% |
| Gemma Bagge | 10/10 | 2115 days | 88% |
| Charlie Green | 10/10 | 2115 days | 88% |
| Susan Brown | 10/10 | 2144 days | 87% |
| evan connick | 8/10 | 2144 days | 85% |
| Liselotte Hoogewerf | 10/10 | 2144 days | 87% |
| Jessica Mullery | 9/10 | 2144 days | 86% |
| The Happy Swedes | 10/10 | 2144 days | 87% |
| Kelly Thomas | 9/10 | 2144 days | 86% |
| Chad Garrety | 10/10 | 2144 days | 87% |
| James Hayward | 10/10 | 2144 days | 87% |
| Jeck Lau | 10/10 | 2144 days | 87% |
| Marie Hougaard | 10/10 | 2144 days | 87% |
| Stijn Verheggen | 10/10 | 2144 days | 87% |
| Amber F. | 10/10 | 2144 days | 87% |
| Lisa Pearson | 10/10 | 2144 days | 87% |
| Sarah Watson | 10/10 | 2144 days | 87% |
| Madison Boynton | 10/10 | 2175 days | 86% |
| David Lorfeld | 10/10 | 2175 days | 86% |
| James F | 10/10 | 2175 days | 86% |
| Bryce Robinson | 10/10 | 2175 days | 86% |
| Mitch Darling | 9/10 | 2175 days | 85% |
| Lucas Gockel | 10/10 | 2175 days | 86% |
| mary gibbs | 10/10 | 2206 days | 85% |
| RuthEllen | 10/10 | 2206 days | 85% |
| Rachel Medin | 10/10 | 2206 days | 85% |
| Gil Chen-Zion | 10/10 | 2206 days | 85% |
| Vince | 10/10 | 2206 days | 85% |
| Tim O'Brien | 10/10 | 2206 days | 85% |
| Khristian Snyder | 8/10 | 2206 days | 83% |
| Ramakrishna Bijanapalli | 9/10 | 2206 days | 84% |
| Keriann M | 10/10 | 2206 days | 85% |
| Christine R | 9/10 | 2236 days | 83% |
| Sylvain Ferreira | 10/10 | 2236 days | 84% |
| Alyssa Catlin | 10/10 | 2236 days | 84% |
| Sebastian | 8/10 | 2236 days | 82% |
| Brodi F | 10/10 | 2236 days | 84% |
| Paula Morris | 10/10 | 2236 days | 84% |
| Gwyn page | 10/10 | 2236 days | 84% |
| Olivia cowie | 9/10 | 2236 days | 83% |
| Dom Wilson | 7/10 | 2236 days | 78% |
| Karina Anderson | 10/10 | 2236 days | 84% |
| Roman Iten | 9/10 | 2236 days | 83% |
| Esther Alvarez Alvarez | 10/10 | 2236 days | 84% |
| Tania Millard Jacobs | 9/10 | 2267 days | 82% |
| jade gallaher | 10/10 | 2267 days | 82% |
| Jon Haeffele | 10/10 | 2267 days | 82% |
| Lauren Koerner | 10/10 | 2267 days | 82% |
| Rory Walshe | 10/10 | 2267 days | 82% |
| Dennis Vosshenrich | 10/10 | 2267 days | 82% |
| Tyler Devonport | 10/10 | 2267 days | 82% |
| Richard Clapton | 10/10 | 2297 days | 81% |
| Alex Bick | 10/10 | 2297 days | 81% |
| Rebecca Barbrow | 10/10 | 2297 days | 81% |
| Aleix Roca | 10/10 | 2297 days | 81% |
| Chai | 10/10 | 2328 days | 80% |
| Natalie T | 10/10 | 2328 days | 80% |
| Roadies | 10/10 | 2389 days | 78% |
| Jess | 10/10 | 2389 days | 78% |
| Stu Johnson | 10/10 | 2420 days | 76% |
| Dominique Q | 10/10 | 2450 days | 75% |
| hugo sands | 10/10 | 2450 days | 75% |
| Matthew Slover | 10/10 | 2450 days | 75% |
| Iker&Janire | 10/10 | 2450 days | 75% |
| PHIL BICKERSTAFF | 10/10 | 2450 days | 75% |
| Rodolfo Perottoni | 10/10 | 2450 days | 75% |
| Tyler Umansky | 10/10 | 2450 days | 75% |
| Ayse Terzioglu | 10/10 | 2450 days | 75% |
| Silas Hulbert | 10/10 | 2450 days | 75% |
| Emily | 10/10 | 2450 days | 75% |
| Elise Hopkins | 8/10 | 2450 days | 74% |
| Alison | 10/10 | 2450 days | 75% |
| David O'Brien | 10/10 | 2481 days | 74% |
| Daphne Hosie | 9/10 | 2481 days | 73% |
| Miche Rombouts | 9/10 | 2481 days | 73% |
| Nicky Westlake | 10/10 | 2481 days | 74% |
| Eva | 9/10 | 2481 days | 73% |
| Josh | 10/10 | 2481 days | 74% |
| NATHAN ANDREW | 9/10 | 2481 days | 73% |
| Ximena | 8/10 | 2481 days | 72% |
| Kathryn Whiting | 9/10 | 2481 days | 73% |
| Megan Hunt | 8/10 | 2481 days | 72% |
| Kerry | 10/10 | 2481 days | 74% |
| Tommy Shi | 9/10 | 2481 days | 73% |
| Lisa Potter | 10/10 | 2481 days | 74% |
| Olallo | 9/10 | 2481 days | 73% |
| Joanne Skinner | 10/10 | 2481 days | 74% |
| Janna Schneppenheim | 10/10 | 2481 days | 74% |
| Eoin Murray | 10/10 | 2481 days | 74% |
| Dorian MAHE | 8/10 | 2481 days | 72% |
| CC | 10/10 | 2481 days | 74% |
| Mark Westlake | 10/10 | 2481 days | 74% |
| Alastair Todd | 9/10 | 2481 days | 73% |
| Ella Taylor | 10/10 | 2481 days | 74% |
| Gabrielle Lui | 10/10 | 2509 days | 73% |
| Miia Komi | 10/10 | 2509 days | 73% |
| Amélie Paquin | 10/10 | 2509 days | 73% |
| Jamie Green | 10/10 | 2509 days | 73% |
| Lauren Torregrossa | 10/10 | 2509 days | 73% |
| Linsey and Callum | 10/10 | 2509 days | 73% |
| Kurt Walker | 10/10 | 2509 days | 73% |
| Matteo LoBianco | 10/10 | 2509 days | 73% |
| Will | 9/10 | 2509 days | 72% |
| Dec | 10/10 | 2509 days | 73% |
| Heather Jones | 8/10 | 2509 days | 71% |
| Kerrie Holloway | 10/10 | 2509 days | 73% |
| Kath Cox | 10/10 | 2540 days | 72% |
| Grant Canary | 10/10 | 2540 days | 72% |
| Marissa Lopers | 10/10 | 2540 days | 72% |
| Chris | 10/10 | 2540 days | 72% |
| Elsbeth Haenggi | 10/10 | 2540 days | 72% |
| Rebecca Bottoms | 10/10 | 2540 days | 72% |
| alycia | 10/10 | 2540 days | 72% |
| Andrew Harms | 10/10 | 2540 days | 72% |
| Samuli Hietala | 10/10 | 2540 days | 72% |
| James Killeen | 9/10 | 2540 days | 71% |
| Georgia Dix | 10/10 | 2540 days | 72% |
| Stephen | 10/10 | 2540 days | 72% |
| Matteo Ponti | 10/10 | 2540 days | 72% |
| Dan Creaser | 9/10 | 2540 days | 71% |
| Debra Stenmark | 9/10 | 2571 days | 70% |
| Rachel | 9/10 | 2571 days | 70% |
| Mary & Charlie | 9/10 | 2571 days | 70% |
| Jon | 10/10 | 2571 days | 70% |
| Susie | 10/10 | 2571 days | 70% |
| Nicolas Granja | 10/10 | 2571 days | 70% |
| Yisrael Katz | 10/10 | 2571 days | 70% |
| Steven Cranney | 9/10 | 2571 days | 70% |
| Aaron Eastmure | 9/10 | 2571 days | 70% |
| Em & Al | 10/10 | 2571 days | 70% |
| Jon Ander Diez Bilbao | 10/10 | 2571 days | 70% |
| Heather Kelly | 10/10 | 2571 days | 70% |
| Abrianna | 10/10 | 2571 days | 70% |
| Jeewei & Eve | 10/10 | 2571 days | 70% |
| Florence S | 10/10 | 2571 days | 70% |
| Layna Levorson | 10/10 | 2601 days | 69% |
| Tim Lambert | 9/10 | 2601 days | 69% |
| Lisa Marshall | 10/10 | 2601 days | 69% |
| Claire Schlafmunter | 10/10 | 2601 days | 69% |
| Sivert Berg | 9/10 | 2601 days | 69% |
| Cindy B. | 10/10 | 2601 days | 69% |
| Caroline Massart | 10/10 | 2601 days | 69% |
| Lucas Thygesen | 10/10 | 2601 days | 69% |
| Paul Bradshaw | 10/10 | 2601 days | 69% |
| Kate | 10/10 | 2601 days | 69% |
| Hayley Surgeson | 10/10 | 2601 days | 69% |
| Cathy | 10/10 | 2601 days | 69% |
| Sim | 10/10 | 2601 days | 69% |
| Charli Brewerton | 10/10 | 2601 days | 69% |
| Magnus Hovind | 10/10 | 2601 days | 69% |
| Kristiana Dragneva | 10/10 | 2601 days | 69% |
| Joseph Dunleavy | 9/10 | 2632 days | 67% |
| Nina and Nolwenn | 9/10 | 2632 days | 67% |
| Andy C | 10/10 | 2632 days | 68% |
| Ryan | 10/10 | 2632 days | 68% |
| Meg-Anne Bergeron | 10/10 | 2632 days | 68% |
| Ann Cheong | 9/10 | 2632 days | 67% |
| Floatyurboater | 10/10 | 2632 days | 68% |
| Dannika J | 10/10 | 2632 days | 68% |
| Ellen Kirkpatrick | 10/10 | 2632 days | 68% |
| Jo Ann Dillion | 10/10 | 2632 days | 68% |
| Lea Burgess | 10/10 | 2662 days | 67% |
| Kyal | 10/10 | 2662 days | 67% |
| Cody Collins | 10/10 | 2662 days | 67% |
| Nicholas Wareham | 10/10 | 2662 days | 67% |
| Elisa Almada | 9/10 | 2662 days | 66% |
| Robert Washam | 9/10 | 2785 days | 61% |
| Glenn Moynihan | 8/10 | 2815 days | 60% |
| Sandy Kegley | 8/10 | 2815 days | 60% |
| Ugo Vinette | 10/10 | 2815 days | 61% |
| Stephen Gabrielsson | 9/10 | 2815 days | 60% |
| celia mach | 10/10 | 2815 days | 61% |
| Sean Blahovici | 9/10 | 2846 days | 59% |
| Heather McManus | 9/10 | 2846 days | 59% |
| Josephine Weaver | 8/10 | 2846 days | 58% |
| Laure Rasendrason | 9/10 | 2846 days | 59% |
| Antti Erkkila | 10/10 | 2846 days | 60% |
| CARLOS HUGO LOPEZ GARCIA | 10/10 | 2846 days | 60% |
| Virginia Fumagalli | 10/10 | 2846 days | 60% |
| Kay Shirt | 9/10 | 2874 days | 58% |
| samuel galvin | 10/10 | 2874 days | 59% |
| Astrid | 10/10 | 2874 days | 59% |
| Aline Mathieu | 8/10 | 2905 days | 56% |
| Annalise Bolt | 8/10 | 2905 days | 56% |
| Donald Craig | 9/10 | 2905 days | 57% |
| Andrew Doull | 10/10 | 2905 days | 57% |
| Jesse Hawley | 10/10 | 2905 days | 57% |
| EnjoingNZ EnjoingNZ | 10/10 | 2905 days | 57% |
| Katie Leiter | 9/10 | 2936 days | 56% |
| Elizabeth Clark | 10/10 | 2966 days | 55% |
| Zoe Osbourne | 10/10 | 2997 days | 54% |
| Walter van der Eng | 9/10 | 3199 days | 27% |
| Carol Brislane | 8/10 | 3211 days | 44% |
| Michal Matika | 7/10 | 3211 days | 42% |
| Ruth Rogers | 10/10 | 3239 days | 44% |
| lemennais perrine | 9/10 | 3239 days | 44% |
| Natalie Kershaw | 10/10 | 3239 days | 44% |
| Grace P | 10/10 | 3239 days | 44% |
| Richard Owen | 9/10 | 3239 days | 44% |
| Margaret Cowtan | 9/10 | 3239 days | 44% |
| Ruth Henderson | 10/10 | 3270 days | 43% |
| Christopher Saunders | 8/10 | 3270 days | 42% |
| Andrew Coolidge | 9/10 | 3270 days | 43% |
| Willeke Rietdijk | 8/10 | 3270 days | 42% |
| Cyril Marques | 9/10 | 3270 days | 43% |
| Dominik Gruenenfelder | 10/10 | 3270 days | 43% |
| Ella Brandt | 10/10 | 3270 days | 43% |
| Nikos Derleres | 10/10 | 3270 days | 43% |
| Sam Archibald | 10/10 | 3301 days | 42% |
| Matthew Long | 9/10 | 3315 days | 24% |
| Christian Stivactas | 7/10 | 3331 days | 38% |
| Lachlan Cooper | 10/10 | 3331 days | 41% |
| Guy Sheaffer | 9/10 | 3362 days | 39% |
| Kristie Newton | 10/10 | 3423 days | 37% |
| stuart Adams | 9/10 | 3576 days | 31% |
| Adele Campbell | 10/10 | 3605 days | 30% |
| Brydie McMullan | 8/10 | 3636 days | 28% |
| Daniela Keiser | 10/10 | 3636 days | 29% |
| Dan Cohen | 10/10 | 3636 days | 29% |
| Darren Cox | 10/10 | 3636 days | 29% |
| Rachel | 9/10 | 3636 days | 28% |
| Graham Lighner | 8/10 | 3677 days | 16% |
| Neil L | 9/10 | 3697 days | 26% |
| Sheree E | 10/10 | 4062 days | 12% |
| Peter Cursley | 10/10 | 4366 days | 0% |
| Lara MR | 10/10 | 4366 days | 0% |
| Megan Cursley | 10/10 | 4397 days | 20% |
| Karen Thompson | 10/10 | 4427 days | 20% |
| Hans Rethmann | 10/10 | 4427 days | 20% |
| josh harris | 10/10 | 4458 days | 20% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The The Pod Campervan Rentals experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-7.06% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 42 days. The The Pod Campervan Rentals experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The The Pod Campervan Rentals experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.00% |
| 198 | -4.02% |
| 199 | -4.04% |
| 200 | -4.06% |
| 201 | -4.08% |
| 202 | -4.10% |
| 203 | -4.12% |
| … | … |
Balancing Adjustment
1.08% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
82%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.