G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for The Pod Campervan Rentals.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
The Pod Campervan Rentals
Valid Reviews
243 Valid Reviews
The The Pod Campervan Rentals experience has a total of 246 reviews. There are 243 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Within these 243 valid reviews, the experience has 3 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 243 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 172 |
|
71% |
| 9/10 | 50 |
|
21% |
| 8/10 | 18 |
|
7% |
| 7/10 | 3 |
|
1% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
96.09% Average
The raw data average (mean) for all the The Pod Campervan Rentals valid reviews is 96.09% and is based on 243 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Weighted Average
96.49%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Brenda | 10/10 | 1799 days | 100% |
| Rog | 10/10 | 1830 days | 99% |
| Joel | 10/10 | 1830 days | 99% |
| Brendan Donnithorne | 10/10 | 1860 days | 98% |
| Beck and Neil | 10/10 | 1860 days | 98% |
| Tina | 10/10 | 1921 days | 95% |
| Olivia Winbush | 10/10 | 1952 days | 94% |
| Kerry FEGAN | 10/10 | 1952 days | 94% |
| Kristie Newton | 10/10 | 1983 days | 93% |
| Irene Lanser | 9/10 | 2074 days | 89% |
| Austin Miller | 10/10 | 2105 days | 88% |
| Emma Masterman | 10/10 | 2105 days | 88% |
| Jessica Calvey | 10/10 | 2105 days | 88% |
| Ben Ursell | 10/10 | 2105 days | 88% |
| Gemma Bagge | 10/10 | 2105 days | 88% |
| Charlie Green | 10/10 | 2105 days | 88% |
| Susan Brown | 10/10 | 2134 days | 87% |
| evan connick | 8/10 | 2134 days | 85% |
| Liselotte Hoogewerf | 10/10 | 2134 days | 87% |
| Jessica Mullery | 9/10 | 2134 days | 86% |
| The Happy Swedes | 10/10 | 2134 days | 87% |
| Kelly Thomas | 9/10 | 2134 days | 86% |
| Chad Garrety | 10/10 | 2134 days | 87% |
| James Hayward | 10/10 | 2134 days | 87% |
| Jeck Lau | 10/10 | 2134 days | 87% |
| Marie Hougaard | 10/10 | 2134 days | 87% |
| Stijn Verheggen | 10/10 | 2134 days | 87% |
| Amber F. | 10/10 | 2134 days | 87% |
| Lisa Pearson | 10/10 | 2134 days | 87% |
| Sarah Watson | 10/10 | 2134 days | 87% |
| Madison Boynton | 10/10 | 2165 days | 86% |
| David Lorfeld | 10/10 | 2165 days | 86% |
| James F | 10/10 | 2165 days | 86% |
| Bryce Robinson | 10/10 | 2165 days | 86% |
| Mitch Darling | 9/10 | 2165 days | 85% |
| Lucas Gockel | 10/10 | 2165 days | 86% |
| mary gibbs | 10/10 | 2196 days | 85% |
| RuthEllen | 10/10 | 2196 days | 85% |
| Rachel Medin | 10/10 | 2196 days | 85% |
| Gil Chen-Zion | 10/10 | 2196 days | 85% |
| Vince | 10/10 | 2196 days | 85% |
| Tim O'Brien | 10/10 | 2196 days | 85% |
| Khristian Snyder | 8/10 | 2196 days | 83% |
| Ramakrishna Bijanapalli | 9/10 | 2196 days | 84% |
| Keriann M | 10/10 | 2196 days | 85% |
| Christine R | 9/10 | 2226 days | 83% |
| Sylvain Ferreira | 10/10 | 2226 days | 84% |
| Alyssa Catlin | 10/10 | 2226 days | 84% |
| Sebastian | 8/10 | 2226 days | 82% |
| Brodi F | 10/10 | 2226 days | 84% |
| Paula Morris | 10/10 | 2226 days | 84% |
| Gwyn page | 10/10 | 2226 days | 84% |
| Olivia cowie | 9/10 | 2226 days | 83% |
| Dom Wilson | 7/10 | 2226 days | 78% |
| Karina Anderson | 10/10 | 2226 days | 84% |
| Roman Iten | 9/10 | 2226 days | 83% |
| Esther Alvarez Alvarez | 10/10 | 2226 days | 84% |
| Tania Millard Jacobs | 9/10 | 2257 days | 81% |
| jade gallaher | 10/10 | 2257 days | 82% |
| Jon Haeffele | 10/10 | 2257 days | 82% |
| Lauren Koerner | 10/10 | 2257 days | 82% |
| Rory Walshe | 10/10 | 2257 days | 82% |
| Dennis Vosshenrich | 10/10 | 2257 days | 82% |
| Tyler Devonport | 10/10 | 2257 days | 82% |
| Richard Clapton | 10/10 | 2287 days | 81% |
| Alex Bick | 10/10 | 2287 days | 81% |
| Rebecca Barbrow | 10/10 | 2287 days | 81% |
| Aleix Roca | 10/10 | 2287 days | 81% |
| Chai | 10/10 | 2318 days | 80% |
| Natalie T | 10/10 | 2318 days | 80% |
| Roadies | 10/10 | 2379 days | 78% |
| Jess | 10/10 | 2379 days | 78% |
| Stu Johnson | 10/10 | 2410 days | 76% |
| Dominique Q | 10/10 | 2440 days | 75% |
| hugo sands | 10/10 | 2440 days | 75% |
| Matthew Slover | 10/10 | 2440 days | 75% |
| Iker&Janire | 10/10 | 2440 days | 75% |
| PHIL BICKERSTAFF | 10/10 | 2440 days | 75% |
| Rodolfo Perottoni | 10/10 | 2440 days | 75% |
| Tyler Umansky | 10/10 | 2440 days | 75% |
| Ayse Terzioglu | 10/10 | 2440 days | 75% |
| Silas Hulbert | 10/10 | 2440 days | 75% |
| Emily | 10/10 | 2440 days | 75% |
| Elise Hopkins | 8/10 | 2440 days | 74% |
| Alison | 10/10 | 2440 days | 75% |
| David O'Brien | 10/10 | 2471 days | 74% |
| Daphne Hosie | 9/10 | 2471 days | 73% |
| Miche Rombouts | 9/10 | 2471 days | 73% |
| Nicky Westlake | 10/10 | 2471 days | 74% |
| Eva | 9/10 | 2471 days | 73% |
| Josh | 10/10 | 2471 days | 74% |
| NATHAN ANDREW | 9/10 | 2471 days | 73% |
| Ximena | 8/10 | 2471 days | 72% |
| Kathryn Whiting | 9/10 | 2471 days | 73% |
| Megan Hunt | 8/10 | 2471 days | 72% |
| Kerry | 10/10 | 2471 days | 74% |
| Tommy Shi | 9/10 | 2471 days | 73% |
| Lisa Potter | 10/10 | 2471 days | 74% |
| Olallo | 9/10 | 2471 days | 73% |
| Joanne Skinner | 10/10 | 2471 days | 74% |
| Janna Schneppenheim | 10/10 | 2471 days | 74% |
| Eoin Murray | 10/10 | 2471 days | 74% |
| Dorian MAHE | 8/10 | 2471 days | 72% |
| CC | 10/10 | 2471 days | 74% |
| Mark Westlake | 10/10 | 2471 days | 74% |
| Alastair Todd | 9/10 | 2471 days | 73% |
| Ella Taylor | 10/10 | 2471 days | 74% |
| Gabrielle Lui | 10/10 | 2499 days | 73% |
| Miia Komi | 10/10 | 2499 days | 73% |
| Amélie Paquin | 10/10 | 2499 days | 73% |
| Jamie Green | 10/10 | 2499 days | 73% |
| Lauren Torregrossa | 10/10 | 2499 days | 73% |
| Linsey and Callum | 10/10 | 2499 days | 73% |
| Kurt Walker | 10/10 | 2499 days | 73% |
| Matteo LoBianco | 10/10 | 2499 days | 73% |
| Will | 9/10 | 2499 days | 72% |
| Dec | 10/10 | 2499 days | 73% |
| Heather Jones | 8/10 | 2499 days | 71% |
| Kerrie Holloway | 10/10 | 2499 days | 73% |
| Kath Cox | 10/10 | 2530 days | 72% |
| Grant Canary | 10/10 | 2530 days | 72% |
| Marissa Lopers | 10/10 | 2530 days | 72% |
| Chris | 10/10 | 2530 days | 72% |
| Elsbeth Haenggi | 10/10 | 2530 days | 72% |
| Rebecca Bottoms | 10/10 | 2530 days | 72% |
| alycia | 10/10 | 2530 days | 72% |
| Andrew Harms | 10/10 | 2530 days | 72% |
| Samuli Hietala | 10/10 | 2530 days | 72% |
| James Killeen | 9/10 | 2530 days | 71% |
| Georgia Dix | 10/10 | 2530 days | 72% |
| Stephen | 10/10 | 2530 days | 72% |
| Matteo Ponti | 10/10 | 2530 days | 72% |
| Dan Creaser | 9/10 | 2530 days | 71% |
| Debra Stenmark | 9/10 | 2561 days | 70% |
| Rachel | 9/10 | 2561 days | 70% |
| Mary & Charlie | 9/10 | 2561 days | 70% |
| Jon | 10/10 | 2561 days | 70% |
| Susie | 10/10 | 2561 days | 70% |
| Nicolas Granja | 10/10 | 2561 days | 70% |
| Yisrael Katz | 10/10 | 2561 days | 70% |
| Steven Cranney | 9/10 | 2561 days | 70% |
| Aaron Eastmure | 9/10 | 2561 days | 70% |
| Em & Al | 10/10 | 2561 days | 70% |
| Jon Ander Diez Bilbao | 10/10 | 2561 days | 70% |
| Heather Kelly | 10/10 | 2561 days | 70% |
| Abrianna | 10/10 | 2561 days | 70% |
| Jeewei & Eve | 10/10 | 2561 days | 70% |
| Florence S | 10/10 | 2561 days | 70% |
| Layna Levorson | 10/10 | 2591 days | 69% |
| Tim Lambert | 9/10 | 2591 days | 69% |
| Lisa Marshall | 10/10 | 2591 days | 69% |
| Claire Schlafmunter | 10/10 | 2591 days | 69% |
| Sivert Berg | 9/10 | 2591 days | 69% |
| Cindy B. | 10/10 | 2591 days | 69% |
| Caroline Massart | 10/10 | 2591 days | 69% |
| Lucas Thygesen | 10/10 | 2591 days | 69% |
| Paul Bradshaw | 10/10 | 2591 days | 69% |
| Kate | 10/10 | 2591 days | 69% |
| Hayley Surgeson | 10/10 | 2591 days | 69% |
| Cathy | 10/10 | 2591 days | 69% |
| Sim | 10/10 | 2591 days | 69% |
| Charli Brewerton | 10/10 | 2591 days | 69% |
| Magnus Hovind | 10/10 | 2591 days | 69% |
| Kristiana Dragneva | 10/10 | 2591 days | 69% |
| Joseph Dunleavy | 9/10 | 2622 days | 67% |
| Nina and Nolwenn | 9/10 | 2622 days | 67% |
| Andy C | 10/10 | 2622 days | 68% |
| Ryan | 10/10 | 2622 days | 68% |
| Meg-Anne Bergeron | 10/10 | 2622 days | 68% |
| Ann Cheong | 9/10 | 2622 days | 67% |
| Floatyurboater | 10/10 | 2622 days | 68% |
| Dannika J | 10/10 | 2622 days | 68% |
| Ellen Kirkpatrick | 10/10 | 2622 days | 68% |
| Jo Ann Dillion | 10/10 | 2622 days | 68% |
| Lea Burgess | 10/10 | 2652 days | 67% |
| Kyal | 10/10 | 2652 days | 67% |
| Cody Collins | 10/10 | 2652 days | 67% |
| Nicholas Wareham | 10/10 | 2652 days | 67% |
| Elisa Almada | 9/10 | 2652 days | 66% |
| Robert Washam | 9/10 | 2775 days | 61% |
| Glenn Moynihan | 8/10 | 2805 days | 60% |
| Sandy Kegley | 8/10 | 2805 days | 60% |
| Ugo Vinette | 10/10 | 2805 days | 61% |
| Stephen Gabrielsson | 9/10 | 2805 days | 60% |
| celia mach | 10/10 | 2805 days | 61% |
| Sean Blahovici | 9/10 | 2836 days | 59% |
| Heather McManus | 9/10 | 2836 days | 59% |
| Josephine Weaver | 8/10 | 2836 days | 58% |
| Laure Rasendrason | 9/10 | 2836 days | 59% |
| Antti Erkkila | 10/10 | 2836 days | 60% |
| CARLOS HUGO LOPEZ GARCIA | 10/10 | 2836 days | 60% |
| Virginia Fumagalli | 10/10 | 2836 days | 60% |
| Kay Shirt | 9/10 | 2864 days | 58% |
| samuel galvin | 10/10 | 2864 days | 58% |
| Astrid | 10/10 | 2864 days | 58% |
| Aline Mathieu | 8/10 | 2895 days | 56% |
| Annalise Bolt | 8/10 | 2895 days | 56% |
| Donald Craig | 9/10 | 2895 days | 57% |
| Andrew Doull | 10/10 | 2895 days | 57% |
| Jesse Hawley | 10/10 | 2895 days | 57% |
| EnjoingNZ EnjoingNZ | 10/10 | 2895 days | 57% |
| Katie Leiter | 9/10 | 2926 days | 55% |
| Elizabeth Clark | 10/10 | 2956 days | 55% |
| Zoe Osbourne | 10/10 | 2987 days | 54% |
| Walter van der Eng | 9/10 | 3189 days | 27% |
| Carol Brislane | 8/10 | 3201 days | 44% |
| Michal Matika | 7/10 | 3201 days | 42% |
| Ruth Rogers | 10/10 | 3229 days | 44% |
| lemennais perrine | 9/10 | 3229 days | 44% |
| Natalie Kershaw | 10/10 | 3229 days | 44% |
| Grace P | 10/10 | 3229 days | 44% |
| Richard Owen | 9/10 | 3229 days | 44% |
| Margaret Cowtan | 9/10 | 3229 days | 44% |
| Ruth Henderson | 10/10 | 3260 days | 43% |
| Christopher Saunders | 8/10 | 3260 days | 42% |
| Andrew Coolidge | 9/10 | 3260 days | 43% |
| Willeke Rietdijk | 8/10 | 3260 days | 42% |
| Cyril Marques | 9/10 | 3260 days | 43% |
| Dominik Gruenenfelder | 10/10 | 3260 days | 43% |
| Ella Brandt | 10/10 | 3260 days | 43% |
| Nikos Derleres | 10/10 | 3260 days | 43% |
| Sam Archibald | 10/10 | 3291 days | 42% |
| Matthew Long | 9/10 | 3305 days | 24% |
| Christian Stivactas | 7/10 | 3321 days | 38% |
| Lachlan Cooper | 10/10 | 3321 days | 41% |
| Guy Sheaffer | 9/10 | 3352 days | 39% |
| Kristie Newton | 10/10 | 3413 days | 37% |
| stuart Adams | 9/10 | 3566 days | 31% |
| Adele Campbell | 10/10 | 3595 days | 30% |
| Brydie McMullan | 8/10 | 3626 days | 28% |
| Daniela Keiser | 10/10 | 3626 days | 29% |
| Dan Cohen | 10/10 | 3626 days | 29% |
| Darren Cox | 10/10 | 3626 days | 29% |
| Rachel | 9/10 | 3626 days | 28% |
| Graham Lighner | 8/10 | 3667 days | 15% |
| Neil L | 9/10 | 3687 days | 26% |
| Sheree E | 10/10 | 4052 days | 12% |
| Peter Cursley | 10/10 | 4356 days | 0% |
| Lara MR | 10/10 | 4356 days | 0% |
| Megan Cursley | 10/10 | 4387 days | 19% |
| Karen Thompson | 10/10 | 4417 days | 19% |
| Hans Rethmann | 10/10 | 4417 days | 19% |
| josh harris | 10/10 | 4448 days | 19% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The The Pod Campervan Rentals experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-7.07% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 42 days. The The Pod Campervan Rentals experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The The Pod Campervan Rentals experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.01% |
| 198 | -4.03% |
| 199 | -4.05% |
| 200 | -4.07% |
| 201 | -4.09% |
| 202 | -4.11% |
| 203 | -4.13% |
| … | … |
Balancing Adjustment
1.08% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
81%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.