Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for The Pod Campervan Rentals.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
The Pod Campervan Rentals
Valid Reviews
243 Valid Reviews
The The Pod Campervan Rentals experience has a total of 245 reviews. There are 243 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Within these 243 valid reviews, the experience has 3 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 243 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 172 |
|
71% |
| 9/10 | 50 |
|
21% |
| 8/10 | 18 |
|
7% |
| 7/10 | 3 |
|
1% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
96.09% Average
The raw data average (mean) for all the The Pod Campervan Rentals valid reviews is 96.09% and is based on 243 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Weighted Average
96.52%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Brenda | 10/10 | 1881 days | 100% |
| Rog | 10/10 | 1912 days | 99% |
| Joel | 10/10 | 1912 days | 99% |
| Brendan Donnithorne | 10/10 | 1942 days | 97% |
| Beck and Neil | 10/10 | 1942 days | 97% |
| Tina | 10/10 | 2003 days | 95% |
| Olivia Winbush | 10/10 | 2034 days | 93% |
| Kerry FEGAN | 10/10 | 2034 days | 93% |
| Kristie Newton | 10/10 | 2065 days | 92% |
| Irene Lanser | 9/10 | 2156 days | 87% |
| Austin Miller | 10/10 | 2187 days | 86% |
| Emma Masterman | 10/10 | 2187 days | 86% |
| Jessica Calvey | 10/10 | 2187 days | 86% |
| Ben Ursell | 10/10 | 2187 days | 86% |
| Gemma Bagge | 10/10 | 2187 days | 86% |
| Charlie Green | 10/10 | 2187 days | 86% |
| Susan Brown | 10/10 | 2216 days | 85% |
| evan connick | 8/10 | 2216 days | 83% |
| Liselotte Hoogewerf | 10/10 | 2216 days | 85% |
| Jessica Mullery | 9/10 | 2216 days | 84% |
| The Happy Swedes | 10/10 | 2216 days | 85% |
| Kelly Thomas | 9/10 | 2216 days | 84% |
| Chad Garrety | 10/10 | 2216 days | 85% |
| James Hayward | 10/10 | 2216 days | 85% |
| Jeck Lau | 10/10 | 2216 days | 85% |
| Marie Hougaard | 10/10 | 2216 days | 85% |
| Stijn Verheggen | 10/10 | 2216 days | 85% |
| Amber F. | 10/10 | 2216 days | 85% |
| Lisa Pearson | 10/10 | 2216 days | 85% |
| Sarah Watson | 10/10 | 2216 days | 85% |
| Madison Boynton | 10/10 | 2247 days | 84% |
| David Lorfeld | 10/10 | 2247 days | 84% |
| James F | 10/10 | 2247 days | 84% |
| Bryce Robinson | 10/10 | 2247 days | 84% |
| Mitch Darling | 9/10 | 2247 days | 83% |
| Lucas Gockel | 10/10 | 2247 days | 84% |
| mary gibbs | 10/10 | 2278 days | 82% |
| RuthEllen | 10/10 | 2278 days | 82% |
| Rachel Medin | 10/10 | 2278 days | 82% |
| Gil Chen-Zion | 10/10 | 2278 days | 82% |
| Vince | 10/10 | 2278 days | 82% |
| Tim O'Brien | 10/10 | 2278 days | 82% |
| Khristian Snyder | 8/10 | 2278 days | 81% |
| Ramakrishna Bijanapalli | 9/10 | 2278 days | 81% |
| Keriann M | 10/10 | 2278 days | 82% |
| Christine R | 9/10 | 2308 days | 80% |
| Sylvain Ferreira | 10/10 | 2308 days | 81% |
| Alyssa Catlin | 10/10 | 2308 days | 81% |
| Sebastian | 8/10 | 2308 days | 79% |
| Brodi F | 10/10 | 2308 days | 81% |
| Paula Morris | 10/10 | 2308 days | 81% |
| Gwyn page | 10/10 | 2308 days | 81% |
| Olivia cowie | 9/10 | 2308 days | 80% |
| Dom Wilson | 7/10 | 2308 days | 75% |
| Karina Anderson | 10/10 | 2308 days | 81% |
| Roman Iten | 9/10 | 2308 days | 80% |
| Esther Alvarez Alvarez | 10/10 | 2308 days | 81% |
| Tania Millard Jacobs | 9/10 | 2339 days | 79% |
| jade gallaher | 10/10 | 2339 days | 80% |
| Jon Haeffele | 10/10 | 2339 days | 80% |
| Lauren Koerner | 10/10 | 2339 days | 80% |
| Rory Walshe | 10/10 | 2339 days | 80% |
| Dennis Vosshenrich | 10/10 | 2339 days | 80% |
| Tyler Devonport | 10/10 | 2339 days | 80% |
| Richard Clapton | 10/10 | 2369 days | 78% |
| Alex Bick | 10/10 | 2369 days | 78% |
| Rebecca Barbrow | 10/10 | 2369 days | 78% |
| Aleix Roca | 10/10 | 2369 days | 78% |
| Chai | 10/10 | 2400 days | 77% |
| Natalie T | 10/10 | 2400 days | 77% |
| Roadies | 10/10 | 2461 days | 74% |
| Jess | 10/10 | 2461 days | 74% |
| Stu Johnson | 10/10 | 2492 days | 73% |
| Dominique Q | 10/10 | 2522 days | 72% |
| hugo sands | 10/10 | 2522 days | 72% |
| Matthew Slover | 10/10 | 2522 days | 72% |
| Iker&Janire | 10/10 | 2522 days | 72% |
| PHIL BICKERSTAFF | 10/10 | 2522 days | 72% |
| Rodolfo Perottoni | 10/10 | 2522 days | 72% |
| Tyler Umansky | 10/10 | 2522 days | 72% |
| Ayse Terzioglu | 10/10 | 2522 days | 72% |
| Silas Hulbert | 10/10 | 2522 days | 72% |
| Emily | 10/10 | 2522 days | 72% |
| Elise Hopkins | 8/10 | 2522 days | 70% |
| Alison | 10/10 | 2522 days | 72% |
| David O'Brien | 10/10 | 2553 days | 70% |
| Daphne Hosie | 9/10 | 2553 days | 69% |
| Miche Rombouts | 9/10 | 2553 days | 69% |
| Nicky Westlake | 10/10 | 2553 days | 70% |
| Eva | 9/10 | 2553 days | 69% |
| Josh | 10/10 | 2553 days | 70% |
| NATHAN ANDREW | 9/10 | 2553 days | 69% |
| Ximena | 8/10 | 2553 days | 69% |
| Kathryn Whiting | 9/10 | 2553 days | 69% |
| Megan Hunt | 8/10 | 2553 days | 69% |
| Kerry | 10/10 | 2553 days | 70% |
| Tommy Shi | 9/10 | 2553 days | 69% |
| Lisa Potter | 10/10 | 2553 days | 70% |
| Olallo | 9/10 | 2553 days | 69% |
| Joanne Skinner | 10/10 | 2553 days | 70% |
| Janna Schneppenheim | 10/10 | 2553 days | 70% |
| Eoin Murray | 10/10 | 2553 days | 70% |
| Dorian MAHE | 8/10 | 2553 days | 69% |
| CC | 10/10 | 2553 days | 70% |
| Mark Westlake | 10/10 | 2553 days | 70% |
| Alastair Todd | 9/10 | 2553 days | 69% |
| Ella Taylor | 10/10 | 2553 days | 70% |
| Gabrielle Lui | 10/10 | 2581 days | 69% |
| Miia Komi | 10/10 | 2581 days | 69% |
| Amélie Paquin | 10/10 | 2581 days | 69% |
| Jamie Green | 10/10 | 2581 days | 69% |
| Lauren Torregrossa | 10/10 | 2581 days | 69% |
| Linsey and Callum | 10/10 | 2581 days | 69% |
| Kurt Walker | 10/10 | 2581 days | 69% |
| Matteo LoBianco | 10/10 | 2581 days | 69% |
| Will | 9/10 | 2581 days | 68% |
| Dec | 10/10 | 2581 days | 69% |
| Heather Jones | 8/10 | 2581 days | 67% |
| Kerrie Holloway | 10/10 | 2581 days | 69% |
| Kath Cox | 10/10 | 2612 days | 68% |
| Grant Canary | 10/10 | 2612 days | 68% |
| Marissa Lopers | 10/10 | 2612 days | 68% |
| Chris | 10/10 | 2612 days | 68% |
| Elsbeth Haenggi | 10/10 | 2612 days | 68% |
| Rebecca Bottoms | 10/10 | 2612 days | 68% |
| alycia | 10/10 | 2612 days | 68% |
| Andrew Harms | 10/10 | 2612 days | 68% |
| Samuli Hietala | 10/10 | 2612 days | 68% |
| James Killeen | 9/10 | 2612 days | 67% |
| Georgia Dix | 10/10 | 2612 days | 68% |
| Stephen | 10/10 | 2612 days | 68% |
| Matteo Ponti | 10/10 | 2612 days | 68% |
| Dan Creaser | 9/10 | 2612 days | 67% |
| Debra Stenmark | 9/10 | 2643 days | 65% |
| Rachel | 9/10 | 2643 days | 65% |
| Mary & Charlie | 9/10 | 2643 days | 65% |
| Jon | 10/10 | 2643 days | 66% |
| Susie | 10/10 | 2643 days | 66% |
| Nicolas Granja | 10/10 | 2643 days | 66% |
| Yisrael Katz | 10/10 | 2643 days | 66% |
| Steven Cranney | 9/10 | 2643 days | 65% |
| Aaron Eastmure | 9/10 | 2643 days | 65% |
| Em & Al | 10/10 | 2643 days | 66% |
| Jon Ander Diez Bilbao | 10/10 | 2643 days | 66% |
| Heather Kelly | 10/10 | 2643 days | 66% |
| Abrianna | 10/10 | 2643 days | 66% |
| Jeewei & Eve | 10/10 | 2643 days | 66% |
| Florence S | 10/10 | 2643 days | 66% |
| Layna Levorson | 10/10 | 2673 days | 65% |
| Tim Lambert | 9/10 | 2673 days | 64% |
| Lisa Marshall | 10/10 | 2673 days | 65% |
| Claire Schlafmunter | 10/10 | 2673 days | 65% |
| Sivert Berg | 9/10 | 2673 days | 64% |
| Cindy B. | 10/10 | 2673 days | 65% |
| Caroline Massart | 10/10 | 2673 days | 65% |
| Lucas Thygesen | 10/10 | 2673 days | 65% |
| Paul Bradshaw | 10/10 | 2673 days | 65% |
| Kate | 10/10 | 2673 days | 65% |
| Hayley Surgeson | 10/10 | 2673 days | 65% |
| Cathy | 10/10 | 2673 days | 65% |
| Sim | 10/10 | 2673 days | 65% |
| Charli Brewerton | 10/10 | 2673 days | 65% |
| Magnus Hovind | 10/10 | 2673 days | 65% |
| Kristiana Dragneva | 10/10 | 2673 days | 65% |
| Joseph Dunleavy | 9/10 | 2704 days | 63% |
| Nina and Nolwenn | 9/10 | 2704 days | 63% |
| Andy C | 10/10 | 2704 days | 63% |
| Ryan | 10/10 | 2704 days | 63% |
| Meg-Anne Bergeron | 10/10 | 2704 days | 63% |
| Ann Cheong | 9/10 | 2704 days | 63% |
| Floatyurboater | 10/10 | 2704 days | 63% |
| Dannika J | 10/10 | 2704 days | 63% |
| Ellen Kirkpatrick | 10/10 | 2704 days | 63% |
| Jo Ann Dillion | 10/10 | 2704 days | 63% |
| Lea Burgess | 10/10 | 2734 days | 62% |
| Kyal | 10/10 | 2734 days | 62% |
| Cody Collins | 10/10 | 2734 days | 62% |
| Nicholas Wareham | 10/10 | 2734 days | 62% |
| Elisa Almada | 9/10 | 2734 days | 61% |
| Robert Washam | 9/10 | 2857 days | 56% |
| Glenn Moynihan | 8/10 | 2887 days | 54% |
| Sandy Kegley | 8/10 | 2887 days | 54% |
| Ugo Vinette | 10/10 | 2887 days | 55% |
| Stephen Gabrielsson | 9/10 | 2887 days | 55% |
| celia mach | 10/10 | 2887 days | 55% |
| Sean Blahovici | 9/10 | 2918 days | 53% |
| Heather McManus | 9/10 | 2918 days | 53% |
| Josephine Weaver | 8/10 | 2918 days | 53% |
| Laure Rasendrason | 9/10 | 2918 days | 53% |
| Antti Erkkila | 10/10 | 2918 days | 54% |
| CARLOS HUGO LOPEZ GARCIA | 10/10 | 2918 days | 54% |
| Virginia Fumagalli | 10/10 | 2918 days | 54% |
| Kay Shirt | 9/10 | 2946 days | 52% |
| samuel galvin | 10/10 | 2946 days | 53% |
| Astrid | 10/10 | 2946 days | 53% |
| Aline Mathieu | 8/10 | 2977 days | 50% |
| Annalise Bolt | 8/10 | 2977 days | 50% |
| Donald Craig | 9/10 | 2977 days | 51% |
| Andrew Doull | 10/10 | 2977 days | 51% |
| Jesse Hawley | 10/10 | 2977 days | 51% |
| EnjoingNZ EnjoingNZ | 10/10 | 2977 days | 51% |
| Katie Leiter | 9/10 | 3008 days | 49% |
| Elizabeth Clark | 10/10 | 3038 days | 49% |
| Zoe Osbourne | 10/10 | 3069 days | 47% |
| Walter van der Eng | 9/10 | 3271 days | 18% |
| Carol Brislane | 8/10 | 3283 days | 37% |
| Michal Matika | 7/10 | 3283 days | 34% |
| Ruth Rogers | 10/10 | 3311 days | 37% |
| lemennais perrine | 9/10 | 3311 days | 36% |
| Natalie Kershaw | 10/10 | 3311 days | 37% |
| Grace P | 10/10 | 3311 days | 37% |
| Richard Owen | 9/10 | 3311 days | 36% |
| Margaret Cowtan | 9/10 | 3311 days | 36% |
| Ruth Henderson | 10/10 | 3342 days | 35% |
| Christopher Saunders | 8/10 | 3342 days | 34% |
| Andrew Coolidge | 9/10 | 3342 days | 35% |
| Willeke Rietdijk | 8/10 | 3342 days | 34% |
| Cyril Marques | 9/10 | 3342 days | 35% |
| Dominik Gruenenfelder | 10/10 | 3342 days | 35% |
| Ella Brandt | 10/10 | 3342 days | 35% |
| Nikos Derleres | 10/10 | 3342 days | 35% |
| Sam Archibald | 10/10 | 3373 days | 34% |
| Matthew Long | 9/10 | 3387 days | 15% |
| Christian Stivactas | 7/10 | 3403 days | 29% |
| Lachlan Cooper | 10/10 | 3403 days | 32% |
| Guy Sheaffer | 9/10 | 3434 days | 31% |
| Kristie Newton | 10/10 | 3495 days | 28% |
| stuart Adams | 9/10 | 3648 days | 21% |
| Adele Campbell | 10/10 | 3677 days | 20% |
| Brydie McMullan | 8/10 | 3708 days | 18% |
| Daniela Keiser | 10/10 | 3708 days | 19% |
| Dan Cohen | 10/10 | 3708 days | 19% |
| Darren Cox | 10/10 | 3708 days | 19% |
| Rachel | 9/10 | 3708 days | 19% |
| Graham Lighner | 8/10 | 3749 days | 5% |
| Neil L | 9/10 | 3769 days | 16% |
| Sheree E | 10/10 | 4134 days | 0% |
| Peter Cursley | 10/10 | 4438 days | 12% |
| Lara MR | 10/10 | 4438 days | 12% |
| Megan Cursley | 10/10 | 4469 days | 12% |
| Karen Thompson | 10/10 | 4499 days | 12% |
| Hans Rethmann | 10/10 | 4499 days | 12% |
| josh harris | 10/10 | 4530 days | 12% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The The Pod Campervan Rentals experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-7.13% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 54 days. The The Pod Campervan Rentals experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The The Pod Campervan Rentals experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.07% |
| 198 | -4.09% |
| 199 | -4.11% |
| 200 | -4.13% |
| 201 | -4.15% |
| 202 | -4.17% |
| 203 | -4.19% |
| … | … |
Balancing Adjustment
1.08% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
81%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.