Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for The Pod Campervan Rentals.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
The Pod Campervan Rentals
Valid Reviews
243 Valid Reviews
The The Pod Campervan Rentals experience has a total of 245 reviews. There are 243 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Within these 243 valid reviews, the experience has 3 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 243 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 172 |
|
71% |
| 9/10 | 50 |
|
21% |
| 8/10 | 18 |
|
7% |
| 7/10 | 3 |
|
1% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
96.09% Average
The raw data average (mean) for all the The Pod Campervan Rentals valid reviews is 96.09% and is based on 243 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Weighted Average
96.60%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Brenda | 10/10 | 2137 days | 100% |
| Rog | 10/10 | 2168 days | 98% |
| Joel | 10/10 | 2168 days | 98% |
| Brendan Donnithorne | 10/10 | 2198 days | 97% |
| Beck and Neil | 10/10 | 2198 days | 97% |
| Tina | 10/10 | 2259 days | 94% |
| Olivia Winbush | 10/10 | 2290 days | 92% |
| Kerry FEGAN | 10/10 | 2290 days | 92% |
| Kristie Newton | 10/10 | 2321 days | 90% |
| Irene Lanser | 9/10 | 2412 days | 84% |
| Austin Miller | 10/10 | 2443 days | 84% |
| Emma Masterman | 10/10 | 2443 days | 84% |
| Jessica Calvey | 10/10 | 2443 days | 84% |
| Ben Ursell | 10/10 | 2443 days | 84% |
| Gemma Bagge | 10/10 | 2443 days | 84% |
| Charlie Green | 10/10 | 2443 days | 84% |
| Susan Brown | 10/10 | 2472 days | 82% |
| evan connick | 8/10 | 2472 days | 80% |
| Liselotte Hoogewerf | 10/10 | 2472 days | 82% |
| Jessica Mullery | 9/10 | 2472 days | 81% |
| The Happy Swedes | 10/10 | 2472 days | 82% |
| Kelly Thomas | 9/10 | 2472 days | 81% |
| Chad Garrety | 10/10 | 2472 days | 82% |
| James Hayward | 10/10 | 2472 days | 82% |
| Jeck Lau | 10/10 | 2472 days | 82% |
| Marie Hougaard | 10/10 | 2472 days | 82% |
| Stijn Verheggen | 10/10 | 2472 days | 82% |
| Amber F. | 10/10 | 2472 days | 82% |
| Lisa Pearson | 10/10 | 2472 days | 82% |
| Sarah Watson | 10/10 | 2472 days | 82% |
| Madison Boynton | 10/10 | 2503 days | 81% |
| David Lorfeld | 10/10 | 2503 days | 81% |
| James F | 10/10 | 2503 days | 81% |
| Bryce Robinson | 10/10 | 2503 days | 81% |
| Mitch Darling | 9/10 | 2503 days | 80% |
| Lucas Gockel | 10/10 | 2503 days | 81% |
| mary gibbs | 10/10 | 2534 days | 79% |
| RuthEllen | 10/10 | 2534 days | 79% |
| Rachel Medin | 10/10 | 2534 days | 79% |
| Gil Chen-Zion | 10/10 | 2534 days | 79% |
| Vince | 10/10 | 2534 days | 79% |
| Tim O'Brien | 10/10 | 2534 days | 79% |
| Khristian Snyder | 8/10 | 2534 days | 77% |
| Ramakrishna Bijanapalli | 9/10 | 2534 days | 78% |
| Keriann M | 10/10 | 2534 days | 79% |
| Christine R | 9/10 | 2564 days | 76% |
| Sylvain Ferreira | 10/10 | 2564 days | 77% |
| Alyssa Catlin | 10/10 | 2564 days | 77% |
| Sebastian | 8/10 | 2564 days | 76% |
| Brodi F | 10/10 | 2564 days | 77% |
| Paula Morris | 10/10 | 2564 days | 77% |
| Gwyn page | 10/10 | 2564 days | 77% |
| Olivia cowie | 9/10 | 2564 days | 76% |
| Dom Wilson | 7/10 | 2564 days | 71% |
| Karina Anderson | 10/10 | 2564 days | 77% |
| Roman Iten | 9/10 | 2564 days | 76% |
| Esther Alvarez Alvarez | 10/10 | 2564 days | 77% |
| Tania Millard Jacobs | 9/10 | 2595 days | 75% |
| jade gallaher | 10/10 | 2595 days | 76% |
| Jon Haeffele | 10/10 | 2595 days | 76% |
| Lauren Koerner | 10/10 | 2595 days | 76% |
| Rory Walshe | 10/10 | 2595 days | 76% |
| Dennis Vosshenrich | 10/10 | 2595 days | 76% |
| Tyler Devonport | 10/10 | 2595 days | 76% |
| Richard Clapton | 10/10 | 2625 days | 74% |
| Alex Bick | 10/10 | 2625 days | 74% |
| Rebecca Barbrow | 10/10 | 2625 days | 74% |
| Aleix Roca | 10/10 | 2625 days | 74% |
| Chai | 10/10 | 2656 days | 73% |
| Natalie T | 10/10 | 2656 days | 73% |
| Roadies | 10/10 | 2717 days | 69% |
| Jess | 10/10 | 2717 days | 69% |
| Stu Johnson | 10/10 | 2748 days | 68% |
| Dominique Q | 10/10 | 2778 days | 66% |
| hugo sands | 10/10 | 2778 days | 66% |
| Matthew Slover | 10/10 | 2778 days | 66% |
| Iker&Janire | 10/10 | 2778 days | 66% |
| PHIL BICKERSTAFF | 10/10 | 2778 days | 66% |
| Rodolfo Perottoni | 10/10 | 2778 days | 66% |
| Tyler Umansky | 10/10 | 2778 days | 66% |
| Ayse Terzioglu | 10/10 | 2778 days | 66% |
| Silas Hulbert | 10/10 | 2778 days | 66% |
| Emily | 10/10 | 2778 days | 66% |
| Elise Hopkins | 8/10 | 2778 days | 64% |
| Alison | 10/10 | 2778 days | 66% |
| David O'Brien | 10/10 | 2809 days | 64% |
| Daphne Hosie | 9/10 | 2809 days | 64% |
| Miche Rombouts | 9/10 | 2809 days | 64% |
| Nicky Westlake | 10/10 | 2809 days | 64% |
| Eva | 9/10 | 2809 days | 64% |
| Josh | 10/10 | 2809 days | 64% |
| NATHAN ANDREW | 9/10 | 2809 days | 64% |
| Ximena | 8/10 | 2809 days | 63% |
| Kathryn Whiting | 9/10 | 2809 days | 64% |
| Megan Hunt | 8/10 | 2809 days | 63% |
| Kerry | 10/10 | 2809 days | 64% |
| Tommy Shi | 9/10 | 2809 days | 64% |
| Lisa Potter | 10/10 | 2809 days | 64% |
| Olallo | 9/10 | 2809 days | 64% |
| Joanne Skinner | 10/10 | 2809 days | 64% |
| Janna Schneppenheim | 10/10 | 2809 days | 64% |
| Eoin Murray | 10/10 | 2809 days | 64% |
| Dorian MAHE | 8/10 | 2809 days | 63% |
| CC | 10/10 | 2809 days | 64% |
| Mark Westlake | 10/10 | 2809 days | 64% |
| Alastair Todd | 9/10 | 2809 days | 64% |
| Ella Taylor | 10/10 | 2809 days | 64% |
| Gabrielle Lui | 10/10 | 2837 days | 63% |
| Miia Komi | 10/10 | 2837 days | 63% |
| Amélie Paquin | 10/10 | 2837 days | 63% |
| Jamie Green | 10/10 | 2837 days | 63% |
| Lauren Torregrossa | 10/10 | 2837 days | 63% |
| Linsey and Callum | 10/10 | 2837 days | 63% |
| Kurt Walker | 10/10 | 2837 days | 63% |
| Matteo LoBianco | 10/10 | 2837 days | 63% |
| Will | 9/10 | 2837 days | 62% |
| Dec | 10/10 | 2837 days | 63% |
| Heather Jones | 8/10 | 2837 days | 61% |
| Kerrie Holloway | 10/10 | 2837 days | 63% |
| Kath Cox | 10/10 | 2868 days | 61% |
| Grant Canary | 10/10 | 2868 days | 61% |
| Marissa Lopers | 10/10 | 2868 days | 61% |
| Chris | 10/10 | 2868 days | 61% |
| Elsbeth Haenggi | 10/10 | 2868 days | 61% |
| Rebecca Bottoms | 10/10 | 2868 days | 61% |
| alycia | 10/10 | 2868 days | 61% |
| Andrew Harms | 10/10 | 2868 days | 61% |
| Samuli Hietala | 10/10 | 2868 days | 61% |
| James Killeen | 9/10 | 2868 days | 61% |
| Georgia Dix | 10/10 | 2868 days | 61% |
| Stephen | 10/10 | 2868 days | 61% |
| Matteo Ponti | 10/10 | 2868 days | 61% |
| Dan Creaser | 9/10 | 2868 days | 61% |
| Debra Stenmark | 9/10 | 2899 days | 59% |
| Rachel | 9/10 | 2899 days | 59% |
| Mary & Charlie | 9/10 | 2899 days | 59% |
| Jon | 10/10 | 2899 days | 60% |
| Susie | 10/10 | 2899 days | 60% |
| Nicolas Granja | 10/10 | 2899 days | 60% |
| Yisrael Katz | 10/10 | 2899 days | 60% |
| Steven Cranney | 9/10 | 2899 days | 59% |
| Aaron Eastmure | 9/10 | 2899 days | 59% |
| Em & Al | 10/10 | 2899 days | 60% |
| Jon Ander Diez Bilbao | 10/10 | 2899 days | 60% |
| Heather Kelly | 10/10 | 2899 days | 60% |
| Abrianna | 10/10 | 2899 days | 60% |
| Jeewei & Eve | 10/10 | 2899 days | 60% |
| Florence S | 10/10 | 2899 days | 60% |
| Layna Levorson | 10/10 | 2929 days | 58% |
| Tim Lambert | 9/10 | 2929 days | 57% |
| Lisa Marshall | 10/10 | 2929 days | 58% |
| Claire Schlafmunter | 10/10 | 2929 days | 58% |
| Sivert Berg | 9/10 | 2929 days | 57% |
| Cindy B. | 10/10 | 2929 days | 58% |
| Caroline Massart | 10/10 | 2929 days | 58% |
| Lucas Thygesen | 10/10 | 2929 days | 58% |
| Paul Bradshaw | 10/10 | 2929 days | 58% |
| Kate | 10/10 | 2929 days | 58% |
| Hayley Surgeson | 10/10 | 2929 days | 58% |
| Cathy | 10/10 | 2929 days | 58% |
| Sim | 10/10 | 2929 days | 58% |
| Charli Brewerton | 10/10 | 2929 days | 58% |
| Magnus Hovind | 10/10 | 2929 days | 58% |
| Kristiana Dragneva | 10/10 | 2929 days | 58% |
| Joseph Dunleavy | 9/10 | 2960 days | 56% |
| Nina and Nolwenn | 9/10 | 2960 days | 56% |
| Andy C | 10/10 | 2960 days | 56% |
| Ryan | 10/10 | 2960 days | 56% |
| Meg-Anne Bergeron | 10/10 | 2960 days | 56% |
| Ann Cheong | 9/10 | 2960 days | 56% |
| Floatyurboater | 10/10 | 2960 days | 56% |
| Dannika J | 10/10 | 2960 days | 56% |
| Ellen Kirkpatrick | 10/10 | 2960 days | 56% |
| Jo Ann Dillion | 10/10 | 2960 days | 56% |
| Lea Burgess | 10/10 | 2990 days | 55% |
| Kyal | 10/10 | 2990 days | 55% |
| Cody Collins | 10/10 | 2990 days | 55% |
| Nicholas Wareham | 10/10 | 2990 days | 55% |
| Elisa Almada | 9/10 | 2990 days | 54% |
| Robert Washam | 9/10 | 3113 days | 48% |
| Glenn Moynihan | 8/10 | 3143 days | 46% |
| Sandy Kegley | 8/10 | 3143 days | 46% |
| Ugo Vinette | 10/10 | 3143 days | 47% |
| Stephen Gabrielsson | 9/10 | 3143 days | 46% |
| celia mach | 10/10 | 3143 days | 47% |
| Sean Blahovici | 9/10 | 3174 days | 45% |
| Heather McManus | 9/10 | 3174 days | 45% |
| Josephine Weaver | 8/10 | 3174 days | 44% |
| Laure Rasendrason | 9/10 | 3174 days | 45% |
| Antti Erkkila | 10/10 | 3174 days | 45% |
| CARLOS HUGO LOPEZ GARCIA | 10/10 | 3174 days | 45% |
| Virginia Fumagalli | 10/10 | 3174 days | 45% |
| Kay Shirt | 9/10 | 3202 days | 43% |
| samuel galvin | 10/10 | 3202 days | 44% |
| Astrid | 10/10 | 3202 days | 44% |
| Aline Mathieu | 8/10 | 3233 days | 41% |
| Annalise Bolt | 8/10 | 3233 days | 41% |
| Donald Craig | 9/10 | 3233 days | 41% |
| Andrew Doull | 10/10 | 3233 days | 42% |
| Jesse Hawley | 10/10 | 3233 days | 42% |
| EnjoingNZ EnjoingNZ | 10/10 | 3233 days | 42% |
| Katie Leiter | 9/10 | 3264 days | 40% |
| Elizabeth Clark | 10/10 | 3294 days | 39% |
| Zoe Osbourne | 10/10 | 3325 days | 37% |
| Walter van der Eng | 9/10 | 3527 days | 8% |
| Carol Brislane | 8/10 | 3539 days | 25% |
| Michal Matika | 7/10 | 3539 days | 23% |
| Ruth Rogers | 10/10 | 3567 days | 24% |
| lemennais perrine | 9/10 | 3567 days | 24% |
| Natalie Kershaw | 10/10 | 3567 days | 24% |
| Grace P | 10/10 | 3567 days | 24% |
| Richard Owen | 9/10 | 3567 days | 24% |
| Margaret Cowtan | 9/10 | 3567 days | 24% |
| Ruth Henderson | 10/10 | 3598 days | 23% |
| Christopher Saunders | 8/10 | 3598 days | 22% |
| Andrew Coolidge | 9/10 | 3598 days | 22% |
| Willeke Rietdijk | 8/10 | 3598 days | 22% |
| Cyril Marques | 9/10 | 3598 days | 22% |
| Dominik Gruenenfelder | 10/10 | 3598 days | 23% |
| Ella Brandt | 10/10 | 3598 days | 23% |
| Nikos Derleres | 10/10 | 3598 days | 23% |
| Sam Archibald | 10/10 | 3629 days | 21% |
| Matthew Long | 9/10 | 3643 days | 5% |
| Christian Stivactas | 7/10 | 3659 days | 17% |
| Lachlan Cooper | 10/10 | 3659 days | 20% |
| Guy Sheaffer | 9/10 | 3690 days | 18% |
| Kristie Newton | 10/10 | 3751 days | 15% |
| stuart Adams | 9/10 | 3904 days | 6% |
| Adele Campbell | 10/10 | 3933 days | 5% |
| Brydie McMullan | 8/10 | 3964 days | 3% |
| Daniela Keiser | 10/10 | 3964 days | 3% |
| Dan Cohen | 10/10 | 3964 days | 3% |
| Darren Cox | 10/10 | 3964 days | 3% |
| Rachel | 9/10 | 3964 days | 3% |
| Graham Lighner | 8/10 | 4005 days | -7% |
| Neil L | 9/10 | 4025 days | 0% |
| Sheree E | 10/10 | 4390 days | 8% |
| Peter Cursley | 10/10 | 4694 days | 8% |
| Lara MR | 10/10 | 4694 days | 8% |
| Megan Cursley | 10/10 | 4725 days | 8% |
| Karen Thompson | 10/10 | 4755 days | 8% |
| Hans Rethmann | 10/10 | 4755 days | 8% |
| josh harris | 10/10 | 4786 days | 8% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The The Pod Campervan Rentals experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-6.94% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 47 days. The The Pod Campervan Rentals experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The The Pod Campervan Rentals experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.88% |
| 198 | -3.90% |
| 199 | -3.92% |
| 200 | -3.94% |
| 201 | -3.96% |
| 202 | -3.98% |
| 203 | -4.00% |
| … | … |
Balancing Adjustment
1.05% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
82%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.