Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for The Pod Campervan Rentals.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
The Pod Campervan Rentals
Valid Reviews
243 Valid Reviews
The The Pod Campervan Rentals experience has a total of 245 reviews. There are 243 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Within these 243 valid reviews, the experience has 3 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 243 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 172 |
|
71% |
| 9/10 | 50 |
|
21% |
| 8/10 | 18 |
|
7% |
| 7/10 | 3 |
|
1% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
96.09% Average
The raw data average (mean) for all the The Pod Campervan Rentals valid reviews is 96.09% and is based on 243 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Weighted Average
96.56%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Brenda | 10/10 | 2036 days | 100% |
| Rog | 10/10 | 2067 days | 99% |
| Joel | 10/10 | 2067 days | 99% |
| Brendan Donnithorne | 10/10 | 2097 days | 97% |
| Beck and Neil | 10/10 | 2097 days | 97% |
| Tina | 10/10 | 2158 days | 95% |
| Olivia Winbush | 10/10 | 2189 days | 93% |
| Kerry FEGAN | 10/10 | 2189 days | 93% |
| Kristie Newton | 10/10 | 2220 days | 92% |
| Irene Lanser | 9/10 | 2311 days | 87% |
| Austin Miller | 10/10 | 2342 days | 86% |
| Emma Masterman | 10/10 | 2342 days | 86% |
| Jessica Calvey | 10/10 | 2342 days | 86% |
| Ben Ursell | 10/10 | 2342 days | 86% |
| Gemma Bagge | 10/10 | 2342 days | 86% |
| Charlie Green | 10/10 | 2342 days | 86% |
| Susan Brown | 10/10 | 2371 days | 85% |
| evan connick | 8/10 | 2371 days | 83% |
| Liselotte Hoogewerf | 10/10 | 2371 days | 85% |
| Jessica Mullery | 9/10 | 2371 days | 84% |
| The Happy Swedes | 10/10 | 2371 days | 85% |
| Kelly Thomas | 9/10 | 2371 days | 84% |
| Chad Garrety | 10/10 | 2371 days | 85% |
| James Hayward | 10/10 | 2371 days | 85% |
| Jeck Lau | 10/10 | 2371 days | 85% |
| Marie Hougaard | 10/10 | 2371 days | 85% |
| Stijn Verheggen | 10/10 | 2371 days | 85% |
| Amber F. | 10/10 | 2371 days | 85% |
| Lisa Pearson | 10/10 | 2371 days | 85% |
| Sarah Watson | 10/10 | 2371 days | 85% |
| Madison Boynton | 10/10 | 2402 days | 84% |
| David Lorfeld | 10/10 | 2402 days | 84% |
| James F | 10/10 | 2402 days | 84% |
| Bryce Robinson | 10/10 | 2402 days | 84% |
| Mitch Darling | 9/10 | 2402 days | 83% |
| Lucas Gockel | 10/10 | 2402 days | 84% |
| mary gibbs | 10/10 | 2433 days | 82% |
| RuthEllen | 10/10 | 2433 days | 82% |
| Rachel Medin | 10/10 | 2433 days | 82% |
| Gil Chen-Zion | 10/10 | 2433 days | 82% |
| Vince | 10/10 | 2433 days | 82% |
| Tim O'Brien | 10/10 | 2433 days | 82% |
| Khristian Snyder | 8/10 | 2433 days | 81% |
| Ramakrishna Bijanapalli | 9/10 | 2433 days | 82% |
| Keriann M | 10/10 | 2433 days | 82% |
| Christine R | 9/10 | 2463 days | 80% |
| Sylvain Ferreira | 10/10 | 2463 days | 81% |
| Alyssa Catlin | 10/10 | 2463 days | 81% |
| Sebastian | 8/10 | 2463 days | 79% |
| Brodi F | 10/10 | 2463 days | 81% |
| Paula Morris | 10/10 | 2463 days | 81% |
| Gwyn page | 10/10 | 2463 days | 81% |
| Olivia cowie | 9/10 | 2463 days | 80% |
| Dom Wilson | 7/10 | 2463 days | 75% |
| Karina Anderson | 10/10 | 2463 days | 81% |
| Roman Iten | 9/10 | 2463 days | 80% |
| Esther Alvarez Alvarez | 10/10 | 2463 days | 81% |
| Tania Millard Jacobs | 9/10 | 2494 days | 79% |
| jade gallaher | 10/10 | 2494 days | 80% |
| Jon Haeffele | 10/10 | 2494 days | 80% |
| Lauren Koerner | 10/10 | 2494 days | 80% |
| Rory Walshe | 10/10 | 2494 days | 80% |
| Dennis Vosshenrich | 10/10 | 2494 days | 80% |
| Tyler Devonport | 10/10 | 2494 days | 80% |
| Richard Clapton | 10/10 | 2524 days | 78% |
| Alex Bick | 10/10 | 2524 days | 78% |
| Rebecca Barbrow | 10/10 | 2524 days | 78% |
| Aleix Roca | 10/10 | 2524 days | 78% |
| Chai | 10/10 | 2555 days | 77% |
| Natalie T | 10/10 | 2555 days | 77% |
| Roadies | 10/10 | 2616 days | 74% |
| Jess | 10/10 | 2616 days | 74% |
| Stu Johnson | 10/10 | 2647 days | 73% |
| Dominique Q | 10/10 | 2677 days | 72% |
| hugo sands | 10/10 | 2677 days | 72% |
| Matthew Slover | 10/10 | 2677 days | 72% |
| Iker&Janire | 10/10 | 2677 days | 72% |
| PHIL BICKERSTAFF | 10/10 | 2677 days | 72% |
| Rodolfo Perottoni | 10/10 | 2677 days | 72% |
| Tyler Umansky | 10/10 | 2677 days | 72% |
| Ayse Terzioglu | 10/10 | 2677 days | 72% |
| Silas Hulbert | 10/10 | 2677 days | 72% |
| Emily | 10/10 | 2677 days | 72% |
| Elise Hopkins | 8/10 | 2677 days | 70% |
| Alison | 10/10 | 2677 days | 72% |
| David O'Brien | 10/10 | 2708 days | 70% |
| Daphne Hosie | 9/10 | 2708 days | 69% |
| Miche Rombouts | 9/10 | 2708 days | 69% |
| Nicky Westlake | 10/10 | 2708 days | 70% |
| Eva | 9/10 | 2708 days | 69% |
| Josh | 10/10 | 2708 days | 70% |
| NATHAN ANDREW | 9/10 | 2708 days | 69% |
| Ximena | 8/10 | 2708 days | 69% |
| Kathryn Whiting | 9/10 | 2708 days | 69% |
| Megan Hunt | 8/10 | 2708 days | 69% |
| Kerry | 10/10 | 2708 days | 70% |
| Tommy Shi | 9/10 | 2708 days | 69% |
| Lisa Potter | 10/10 | 2708 days | 70% |
| Olallo | 9/10 | 2708 days | 69% |
| Joanne Skinner | 10/10 | 2708 days | 70% |
| Janna Schneppenheim | 10/10 | 2708 days | 70% |
| Eoin Murray | 10/10 | 2708 days | 70% |
| Dorian MAHE | 8/10 | 2708 days | 69% |
| CC | 10/10 | 2708 days | 70% |
| Mark Westlake | 10/10 | 2708 days | 70% |
| Alastair Todd | 9/10 | 2708 days | 69% |
| Ella Taylor | 10/10 | 2708 days | 70% |
| Gabrielle Lui | 10/10 | 2736 days | 69% |
| Miia Komi | 10/10 | 2736 days | 69% |
| Amélie Paquin | 10/10 | 2736 days | 69% |
| Jamie Green | 10/10 | 2736 days | 69% |
| Lauren Torregrossa | 10/10 | 2736 days | 69% |
| Linsey and Callum | 10/10 | 2736 days | 69% |
| Kurt Walker | 10/10 | 2736 days | 69% |
| Matteo LoBianco | 10/10 | 2736 days | 69% |
| Will | 9/10 | 2736 days | 68% |
| Dec | 10/10 | 2736 days | 69% |
| Heather Jones | 8/10 | 2736 days | 67% |
| Kerrie Holloway | 10/10 | 2736 days | 69% |
| Kath Cox | 10/10 | 2767 days | 68% |
| Grant Canary | 10/10 | 2767 days | 68% |
| Marissa Lopers | 10/10 | 2767 days | 68% |
| Chris | 10/10 | 2767 days | 68% |
| Elsbeth Haenggi | 10/10 | 2767 days | 68% |
| Rebecca Bottoms | 10/10 | 2767 days | 68% |
| alycia | 10/10 | 2767 days | 68% |
| Andrew Harms | 10/10 | 2767 days | 68% |
| Samuli Hietala | 10/10 | 2767 days | 68% |
| James Killeen | 9/10 | 2767 days | 67% |
| Georgia Dix | 10/10 | 2767 days | 68% |
| Stephen | 10/10 | 2767 days | 68% |
| Matteo Ponti | 10/10 | 2767 days | 68% |
| Dan Creaser | 9/10 | 2767 days | 67% |
| Debra Stenmark | 9/10 | 2798 days | 65% |
| Rachel | 9/10 | 2798 days | 65% |
| Mary & Charlie | 9/10 | 2798 days | 65% |
| Jon | 10/10 | 2798 days | 66% |
| Susie | 10/10 | 2798 days | 66% |
| Nicolas Granja | 10/10 | 2798 days | 66% |
| Yisrael Katz | 10/10 | 2798 days | 66% |
| Steven Cranney | 9/10 | 2798 days | 65% |
| Aaron Eastmure | 9/10 | 2798 days | 65% |
| Em & Al | 10/10 | 2798 days | 66% |
| Jon Ander Diez Bilbao | 10/10 | 2798 days | 66% |
| Heather Kelly | 10/10 | 2798 days | 66% |
| Abrianna | 10/10 | 2798 days | 66% |
| Jeewei & Eve | 10/10 | 2798 days | 66% |
| Florence S | 10/10 | 2798 days | 66% |
| Layna Levorson | 10/10 | 2828 days | 65% |
| Tim Lambert | 9/10 | 2828 days | 64% |
| Lisa Marshall | 10/10 | 2828 days | 65% |
| Claire Schlafmunter | 10/10 | 2828 days | 65% |
| Sivert Berg | 9/10 | 2828 days | 64% |
| Cindy B. | 10/10 | 2828 days | 65% |
| Caroline Massart | 10/10 | 2828 days | 65% |
| Lucas Thygesen | 10/10 | 2828 days | 65% |
| Paul Bradshaw | 10/10 | 2828 days | 65% |
| Kate | 10/10 | 2828 days | 65% |
| Hayley Surgeson | 10/10 | 2828 days | 65% |
| Cathy | 10/10 | 2828 days | 65% |
| Sim | 10/10 | 2828 days | 65% |
| Charli Brewerton | 10/10 | 2828 days | 65% |
| Magnus Hovind | 10/10 | 2828 days | 65% |
| Kristiana Dragneva | 10/10 | 2828 days | 65% |
| Joseph Dunleavy | 9/10 | 2859 days | 63% |
| Nina and Nolwenn | 9/10 | 2859 days | 63% |
| Andy C | 10/10 | 2859 days | 63% |
| Ryan | 10/10 | 2859 days | 63% |
| Meg-Anne Bergeron | 10/10 | 2859 days | 63% |
| Ann Cheong | 9/10 | 2859 days | 63% |
| Floatyurboater | 10/10 | 2859 days | 63% |
| Dannika J | 10/10 | 2859 days | 63% |
| Ellen Kirkpatrick | 10/10 | 2859 days | 63% |
| Jo Ann Dillion | 10/10 | 2859 days | 63% |
| Lea Burgess | 10/10 | 2889 days | 62% |
| Kyal | 10/10 | 2889 days | 62% |
| Cody Collins | 10/10 | 2889 days | 62% |
| Nicholas Wareham | 10/10 | 2889 days | 62% |
| Elisa Almada | 9/10 | 2889 days | 61% |
| Robert Washam | 9/10 | 3012 days | 56% |
| Glenn Moynihan | 8/10 | 3042 days | 54% |
| Sandy Kegley | 8/10 | 3042 days | 54% |
| Ugo Vinette | 10/10 | 3042 days | 55% |
| Stephen Gabrielsson | 9/10 | 3042 days | 55% |
| celia mach | 10/10 | 3042 days | 55% |
| Sean Blahovici | 9/10 | 3073 days | 53% |
| Heather McManus | 9/10 | 3073 days | 53% |
| Josephine Weaver | 8/10 | 3073 days | 53% |
| Laure Rasendrason | 9/10 | 3073 days | 53% |
| Antti Erkkila | 10/10 | 3073 days | 54% |
| CARLOS HUGO LOPEZ GARCIA | 10/10 | 3073 days | 54% |
| Virginia Fumagalli | 10/10 | 3073 days | 54% |
| Kay Shirt | 9/10 | 3101 days | 52% |
| samuel galvin | 10/10 | 3101 days | 53% |
| Astrid | 10/10 | 3101 days | 53% |
| Aline Mathieu | 8/10 | 3132 days | 50% |
| Annalise Bolt | 8/10 | 3132 days | 50% |
| Donald Craig | 9/10 | 3132 days | 51% |
| Andrew Doull | 10/10 | 3132 days | 51% |
| Jesse Hawley | 10/10 | 3132 days | 51% |
| EnjoingNZ EnjoingNZ | 10/10 | 3132 days | 51% |
| Katie Leiter | 9/10 | 3163 days | 49% |
| Elizabeth Clark | 10/10 | 3193 days | 49% |
| Zoe Osbourne | 10/10 | 3224 days | 47% |
| Walter van der Eng | 9/10 | 3426 days | 21% |
| Carol Brislane | 8/10 | 3438 days | 37% |
| Michal Matika | 7/10 | 3438 days | 35% |
| Ruth Rogers | 10/10 | 3466 days | 37% |
| lemennais perrine | 9/10 | 3466 days | 36% |
| Natalie Kershaw | 10/10 | 3466 days | 37% |
| Grace P | 10/10 | 3466 days | 37% |
| Richard Owen | 9/10 | 3466 days | 36% |
| Margaret Cowtan | 9/10 | 3466 days | 36% |
| Ruth Henderson | 10/10 | 3497 days | 35% |
| Christopher Saunders | 8/10 | 3497 days | 34% |
| Andrew Coolidge | 9/10 | 3497 days | 35% |
| Willeke Rietdijk | 8/10 | 3497 days | 34% |
| Cyril Marques | 9/10 | 3497 days | 35% |
| Dominik Gruenenfelder | 10/10 | 3497 days | 35% |
| Ella Brandt | 10/10 | 3497 days | 35% |
| Nikos Derleres | 10/10 | 3497 days | 35% |
| Sam Archibald | 10/10 | 3528 days | 34% |
| Matthew Long | 9/10 | 3542 days | 18% |
| Christian Stivactas | 7/10 | 3558 days | 30% |
| Lachlan Cooper | 10/10 | 3558 days | 32% |
| Guy Sheaffer | 9/10 | 3589 days | 31% |
| Kristie Newton | 10/10 | 3650 days | 28% |
| stuart Adams | 9/10 | 3803 days | 21% |
| Adele Campbell | 10/10 | 3832 days | 20% |
| Brydie McMullan | 8/10 | 3863 days | 18% |
| Daniela Keiser | 10/10 | 3863 days | 19% |
| Dan Cohen | 10/10 | 3863 days | 19% |
| Darren Cox | 10/10 | 3863 days | 19% |
| Rachel | 9/10 | 3863 days | 19% |
| Graham Lighner | 8/10 | 3904 days | 8% |
| Neil L | 9/10 | 3924 days | 16% |
| Sheree E | 10/10 | 4289 days | 0% |
| Peter Cursley | 10/10 | 4593 days | 19% |
| Lara MR | 10/10 | 4593 days | 19% |
| Megan Cursley | 10/10 | 4624 days | 19% |
| Karen Thompson | 10/10 | 4654 days | 19% |
| Hans Rethmann | 10/10 | 4654 days | 19% |
| josh harris | 10/10 | 4685 days | 19% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The The Pod Campervan Rentals experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-5.08% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 123 days. The The Pod Campervan Rentals experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The The Pod Campervan Rentals experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -2.05% |
| 198 | -2.06% |
| 199 | -2.07% |
| 200 | -2.08% |
| 201 | -2.09% |
| 202 | -2.11% |
| 203 | -2.12% |
| … | … |
Balancing Adjustment
0.81% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
83%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.