G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Affordable Motor Home Rentals.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Affordable Motor Home Rentals
Valid Reviews
299 Valid Reviews
The Affordable Motor Home Rentals experience has a total of 303 reviews. There are 299 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 299 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 205 |
|
69% |
| 9/10 | 61 |
|
20% |
| 8/10 | 17 |
|
6% |
| 7/10 | 8 |
|
3% |
| 6/10 | 3 |
|
1% |
| 5/10 | 0 |
|
0% |
| 4/10 | 1 |
|
0% |
| 3/10 | 1 |
|
0% |
| 2/10 | 2 |
|
1% |
| 1/10 | 1 |
|
0% |
94.35% Average
The raw data average (mean) for all the Affordable Motor Home Rentals valid reviews is 94.35% and is based on 299 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
22 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 299 valid reviews, the experience has 22 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 22 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 7 |
|
32% |
| 9/10 | 6 |
|
27% |
| 8/10 | 6 |
|
27% |
| 7/10 | 3 |
|
14% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
87.73% Average
The raw data average (mean) for all the Affordable Motor Home Rentals face-to-face reviews is 87.73% and is based on 22 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
95.61%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Pam | 10/10 | 2057 days | 100% |
| C & A Betts | 10/10 | 2085 days | 99% |
| Joy | 10/10 | 2270 days | 91% |
| Julie Ng | 10/10 | 2270 days | 91% |
| David Jones | 10/10 | 2301 days | 89% |
| Leandro Haedo | 10/10 | 2301 days | 89% |
| Amanda Lawson | 10/10 | 2301 days | 89% |
| Ken Clearwater | 10/10 | 2301 days | 89% |
| Jennifer Bixby | 10/10 | 2422 days | 84% |
| Michiel Jelijs | 10/10 | 2423 days | 84% |
| Jamie Carey | 10/10 | 2423 days | 84% |
| Robert Schwall | 10/10 | 2423 days | 84% |
| Nicky Bromhall | 9/10 | 2451 days | 82% |
| Timthang | 9/10 | 2451 days | 82% |
| Pastore pierrick | 9/10 | 2482 days | 81% |
| Chiara Rossi | 9/10 | 2482 days | 81% |
| Mike Bromfield | 9/10 | 2482 days | 81% |
| Daniel Lamere | 10/10 | 2483 days | 82% |
| NICHOLAS JEUNE | 10/10 | 2483 days | 82% |
| Matthias Van de veire | 9/10 | 2483 days | 81% |
| neil dougall | 10/10 | 2483 days | 82% |
| Tracey Armstrong | 9/10 | 2483 days | 81% |
| Maria Sainis | 10/10 | 2483 days | 82% |
| Christine Wegener | 10/10 | 2513 days | 80% |
| Olli Jääsaari | 9/10 | 2513 days | 79% |
| JACKIE EHRHARDT | 10/10 | 2514 days | 80% |
| Mandy Chee | 6/10 | 2543 days | 68% |
| lainie epstein | 8/10 | 2543 days | 77% |
| John van Herk | 10/10 | 2543 days | 79% |
| Bernard | 9/10 | 2544 days | 78% |
| Paul Russell | 10/10 | 2574 days | 78% |
| Sara Jensen | 10/10 | 2574 days | 78% |
| Stella Wilson | 10/10 | 2574 days | 78% |
| Dennis Rijbroek | 9/10 | 2604 days | 76% |
| Linda Gallagher | 10/10 | 2605 days | 76% |
| Marco Moreira | 9/10 | 2635 days | 74% |
| Happy camper | 10/10 | 2636 days | 75% |
| Jan Grävemeyer | 9/10 | 2666 days | 73% |
| Graça Roquette | 10/10 | 2697 days | 72% |
| Danny Mao | 10/10 | 2697 days | 72% |
| Chloe Bullock | 10/10 | 2697 days | 72% |
| Kate Tipton | 10/10 | 2727 days | 71% |
| Savilla Manuel | 10/10 | 2728 days | 71% |
| Olivier Gergaud | 10/10 | 2757 days | 70% |
| sheena tan | 8/10 | 2758 days | 68% |
| Christine Pooley | 10/10 | 2758 days | 70% |
| Alisa Failor | 10/10 | 2758 days | 70% |
| Aimee Spevak | 10/10 | 2788 days | 68% |
| Winston Bell | 10/10 | 2788 days | 68% |
| Irene Weinkogl | 8/10 | 2788 days | 67% |
| Cory | 10/10 | 2789 days | 68% |
| Tony O’Neill | 9/10 | 2789 days | 68% |
| Jim Lundy and Sherryl Livingston | 10/10 | 2789 days | 68% |
| paul engerand | 10/10 | 2789 days | 68% |
| Paul Smith | 10/10 | 2789 days | 68% |
| Tobias Geiger | 8/10 | 2816 days | 66% |
| Pierre Lemaistre | 9/10 | 2816 days | 67% |
| Melanie Berger | 8/10 | 2816 days | 66% |
| Georges BOUDIN | 9/10 | 2816 days | 67% |
| Tami Bass | 10/10 | 2816 days | 67% |
| Jonathan Taverner | 10/10 | 2816 days | 67% |
| Joanne Enders | 10/10 | 2817 days | 67% |
| Theo Stockmann | 10/10 | 2817 days | 67% |
| agnes janszen | 10/10 | 2847 days | 66% |
| Claire Cherrington | 10/10 | 2847 days | 66% |
| Maria van Loon | 10/10 | 2847 days | 66% |
| Jackie Sue | 10/10 | 2848 days | 66% |
| Alexandra Brown | 10/10 | 2848 days | 66% |
| Paolo Mauro | 10/10 | 2848 days | 66% |
| Matthew Parkman | 10/10 | 2848 days | 66% |
| Tom | 10/10 | 2848 days | 66% |
| Timothy McFadden | 10/10 | 2878 days | 64% |
| Jan Hoffmann | 10/10 | 2878 days | 64% |
| aneta thomsen | 8/10 | 2878 days | 63% |
| Xavier Bracquart | 9/10 | 2878 days | 64% |
| NZroadtrippers | 10/10 | 2879 days | 64% |
| Annabel Mason | 10/10 | 2879 days | 64% |
| Oz and Tina | 10/10 | 2879 days | 64% |
| t h | 10/10 | 2879 days | 64% |
| Claire | 10/10 | 2879 days | 64% |
| Cindy | 10/10 | 2879 days | 64% |
| Sharon Burgess | 10/10 | 2908 days | 63% |
| Boris Leroy | 9/10 | 2908 days | 63% |
| John Wells | 10/10 | 2908 days | 63% |
| javier garcia | 9/10 | 2908 days | 63% |
| Rosanna Nolan | 10/10 | 2908 days | 63% |
| Omid Shahani | 10/10 | 2908 days | 63% |
| Thierry GACHES | 9/10 | 2909 days | 63% |
| Steve Mitchell | 9/10 | 2909 days | 63% |
| Dallas Cluff | 10/10 | 2909 days | 63% |
| Mustaqeem | 10/10 | 2909 days | 63% |
| Diogo Loureiro | 10/10 | 2909 days | 63% |
| Thibaut Drevet | 10/10 | 2909 days | 63% |
| Jude Ong | 10/10 | 2939 days | 62% |
| Todd Weibel | 3/10 | 2940 days | 33% |
| Andrew Brealey | 10/10 | 2940 days | 62% |
| Edward Lowe | 10/10 | 2940 days | 62% |
| Georgia Nery | 10/10 | 2969 days | 61% |
| Kelli Rumore | 10/10 | 2969 days | 61% |
| Kristy | 10/10 | 2970 days | 61% |
| Gillian Hancock | 10/10 | 2970 days | 61% |
| Nichola Stretch | 10/10 | 3000 days | 59% |
| Loh | 10/10 | 3001 days | 59% |
| Vivien Soh | 10/10 | 3001 days | 59% |
| Melissa Hsu | 10/10 | 3032 days | 58% |
| Nicolas Mollet | 10/10 | 3092 days | 55% |
| Jess Ballard | 10/10 | 3092 days | 55% |
| Steve Wilkinson | 10/10 | 3093 days | 55% |
| Jack | 10/10 | 3093 days | 55% |
| Karyn Rayner | 9/10 | 3122 days | 53% |
| Julie Crawshaw | 9/10 | 3122 days | 53% |
| Debbie Wight | 9/10 | 3122 days | 53% |
| David Elliott | 10/10 | 3123 days | 54% |
| Donna Green | 10/10 | 3123 days | 54% |
| anaisbitt@live.com | 10/10 | 3123 days | 54% |
| Jarrod Pudsey | 10/10 | 3123 days | 54% |
| Tabea | 10/10 | 3123 days | 54% |
| Gabriel Santos | 10/10 | 3123 days | 54% |
| Dan Parker | 4/10 | 3153 days | 34% |
| Greg Parry | 10/10 | 3153 days | 53% |
| Laura Porter | 10/10 | 3153 days | 53% |
| Jesper Christensen | 10/10 | 3153 days | 53% |
| Anna Leonard | 10/10 | 3154 days | 53% |
| Ruben Roa Hernandez | 9/10 | 3154 days | 52% |
| Rory Baynes | 10/10 | 3181 days | 51% |
| Sally Irving | 10/10 | 3181 days | 51% |
| jason bassett | 10/10 | 3181 days | 51% |
| Chris Blackwell | 9/10 | 3182 days | 51% |
| Rachelle Philippen | 9/10 | 3182 days | 51% |
| Gordon Hughes | 9/10 | 3212 days | 50% |
| Henk Siegers | 7/10 | 3212 days | 47% |
| Johannes Partheymueller | 10/10 | 3212 days | 50% |
| Emily Freistatter | 9/10 | 3212 days | 50% |
| Pierre Mangin | 9/10 | 3212 days | 50% |
| Nz Traveller | 10/10 | 3212 days | 50% |
| Andy Grayshon | 10/10 | 3212 days | 50% |
| Rozanna Kyle-Robinson | 10/10 | 3212 days | 50% |
| Don Rostedt | 9/10 | 3212 days | 50% |
| martin shale | 10/10 | 3212 days | 50% |
| Mick Havill | 10/10 | 3243 days | 49% |
| Nicole Long | 7/10 | 3243 days | 45% |
| Lindsay Baugh | 10/10 | 3243 days | 49% |
| Pete Halsall | 10/10 | 3243 days | 49% |
| Anika Lakhani | 10/10 | 3243 days | 49% |
| Marjeta Kuralt | 10/10 | 3243 days | 49% |
| Michael Thomas Hermawan | 10/10 | 3273 days | 47% |
| Chris Oberson | 10/10 | 3273 days | 47% |
| Wilson Ting | 9/10 | 3273 days | 47% |
| NOR HISHAM HAJI ALI | 10/10 | 3304 days | 46% |
| Faustino Merlo | 9/10 | 3304 days | 46% |
| Anya Staal | 10/10 | 3304 days | 46% |
| Alan Bannister | 10/10 | 3304 days | 46% |
| Scott Wallis | 8/10 | 3304 days | 45% |
| Ed Shaddick | 10/10 | 3334 days | 45% |
| Rick Hall | 10/10 | 3334 days | 45% |
| Vanessa Paran | 10/10 | 3334 days | 45% |
| Che Junaid Mayet | 10/10 | 3334 days | 45% |
| Happy camper | 10/10 | 3365 days | 43% |
| meghan cuming | 10/10 | 3365 days | 43% |
| Viki Withers | 10/10 | 3396 days | 42% |
| Paul Thompson | 10/10 | 3426 days | 41% |
| Carl Murray | 2/10 | 3457 days | 18% |
| Jared Sartee | 10/10 | 3487 days | 38% |
| Shardul Phadnis | 6/10 | 3487 days | 33% |
| Judy Lawlor | 10/10 | 3487 days | 38% |
| Craig Mckay | 9/10 | 3487 days | 38% |
| Tracy Mering Stephen Law | 9/10 | 3487 days | 38% |
| Dennis Andrews | 10/10 | 3487 days | 38% |
| Nick Borland | 10/10 | 3487 days | 38% |
| Sjoerd Tolsma | 9/10 | 3497 days | 22% |
| Craig McKay | 10/10 | 3507 days | 22% |
| Rosalind Russell | 9/10 | 3518 days | 36% |
| Michal Snehota | 10/10 | 3518 days | 37% |
| murray keig | 10/10 | 3518 days | 37% |
| C Clarke | 8/10 | 3540 days | 21% |
| Clare Yeh | 10/10 | 3546 days | 36% |
| Cadey Korson | 9/10 | 3546 days | 35% |
| Matthew Parkman | 10/10 | 3546 days | 36% |
| Lynn Newhouse | 10/10 | 3546 days | 36% |
| Judy Little | 10/10 | 3546 days | 36% |
| Alice Ormandy | 9/10 | 3562 days | 21% |
| David Tomlinson | 10/10 | 3577 days | 34% |
| John Malone | 8/10 | 3577 days | 34% |
| Marcello Rossini | 9/10 | 3577 days | 34% |
| Leonie Westerhot | 10/10 | 3595 days | 20% |
| Jesse Arthur | 10/10 | 3608 days | 33% |
| Julie Manchester | 10/10 | 3608 days | 33% |
| Carine Av | 10/10 | 3638 days | 32% |
| hans soerensen | 10/10 | 3638 days | 32% |
| Jude Ong | 10/10 | 3638 days | 32% |
| liwen chan | 10/10 | 3638 days | 32% |
| Dalila Mohammed Isa | 8/10 | 3638 days | 31% |
| Wayne Fisher | 9/10 | 3638 days | 31% |
| Gary Ong | 1/10 | 3669 days | 12% |
| Tanya Davies | 9/10 | 3669 days | 30% |
| Heather D | 10/10 | 3699 days | 29% |
| Chea Hao Wong | 10/10 | 3699 days | 29% |
| Ashleigh McCord | 9/10 | 3699 days | 29% |
| Russel Brewty | 9/10 | 3730 days | 27% |
| Pieter Jacobs | 10/10 | 3730 days | 28% |
| Franck Mazas | 9/10 | 3730 days | 27% |
| Matt Tsagopoulos | 10/10 | 3730 days | 28% |
| Kuldeep Nandurkar | 10/10 | 3761 days | 26% |
| weeping ng | 10/10 | 3791 days | 25% |
| Brent Grohman | 10/10 | 3822 days | 24% |
| Ainsley Farrell | 10/10 | 3822 days | 24% |
| Anne Coleman | 10/10 | 3822 days | 24% |
| Casey Blyth | 10/10 | 3852 days | 22% |
| Sim | 10/10 | 3852 days | 22% |
| Lisa Lomas | 10/10 | 3852 days | 22% |
| Amber Jordan | 9/10 | 3852 days | 22% |
| Maarten Simons | 8/10 | 3863 days | 13% |
| Jenny Young | 10/10 | 3873 days | 13% |
| Bob van Hest | 10/10 | 3883 days | 21% |
| Maike Santelmann | 8/10 | 3902 days | 12% |
| Hakim Naj | 9/10 | 3912 days | 20% |
| costa | 9/10 | 3912 days | 20% |
| haslina mohamad | 10/10 | 3913 days | 20% |
| delphine | 7/10 | 3913 days | 18% |
| Damien Brocklejhurst | 9/10 | 3913 days | 20% |
| Chris Simpson | 10/10 | 3934 days | 11% |
| Martin S | 10/10 | 3943 days | 18% |
| Douglas Pinn | 10/10 | 3943 days | 18% |
| Alison Firth | 10/10 | 3944 days | 18% |
| Ben Chong | 9/10 | 3974 days | 17% |
| Konstantinos Parsalidis | 10/10 | 3974 days | 17% |
| Silke Richter | 10/10 | 3975 days | 17% |
| Mónica García | 10/10 | 4005 days | 16% |
| streviews | 10/10 | 4035 days | 14% |
| Lynne Cornish | 10/10 | 4036 days | 14% |
| thomas boutard | 10/10 | 4097 days | 12% |
| Marianne Smith | 10/10 | 4127 days | 10% |
| Melinda McNamara | 9/10 | 4127 days | 10% |
| M E Black | 10/10 | 4157 days | 9% |
| michellehendriks5 | 10/10 | 4157 days | 9% |
| Brendan Collins | 10/10 | 4188 days | 8% |
| Adam Munro | 10/10 | 4218 days | 7% |
| Angela Yore | 10/10 | 4218 days | 7% |
| Emma Keegan | 6/10 | 4218 days | 6% |
| Andy Biggins | 8/10 | 4249 days | 5% |
| P Kolk | 10/10 | 4249 days | 5% |
| Dimitri Jacobs | 10/10 | 4277 days | 4% |
| Thomas Sartorius | 10/10 | 4277 days | 4% |
| Jane Curren | 10/10 | 4277 days | 4% |
| Morgan Thomas | 10/10 | 4339 days | 1% |
| Autocaravanista | 10/10 | 4369 days | 0% |
| M Bailey | 10/10 | 4400 days | 22% |
| Dustin Strong | 10/10 | 4430 days | 22% |
| Daniel Field | 10/10 | 4462 days | 22% |
| Nuria Rivas | 10/10 | 4493 days | 22% |
| Ash K | 10/10 | 4523 days | 22% |
| ashbyg | 10/10 | 4554 days | 22% |
| Andrei Kuek | 10/10 | 4554 days | 22% |
| Wilma Heij | 9/10 | 4584 days | 21% |
| Mark McCadden | 10/10 | 4584 days | 22% |
| Chris Jackson | 10/10 | 4584 days | 22% |
| Vince V. | 10/10 | 4584 days | 22% |
| Nicholas Chapman | 10/10 | 4584 days | 22% |
| Thomas Chacko | 10/10 | 4615 days | 22% |
| Linda Simpson | 9/10 | 4615 days | 21% |
| Tim | 9/10 | 4643 days | 21% |
| Eran Israel | 10/10 | 4643 days | 22% |
| Filip Goles | 10/10 | 4674 days | 22% |
| Johan Hereora Hummerhielm | 2/10 | 4674 days | 10% |
| JoMary Smith | 7/10 | 4674 days | 20% |
| Christine Jepp | 10/10 | 4674 days | 22% |
| Simon Fayers | 10/10 | 4705 days | 22% |
| Dutchie | 9/10 | 4705 days | 21% |
| Peter Krivanek | 10/10 | 4705 days | 22% |
| Anne Beveridge | 9/10 | 4735 days | 21% |
| John | 10/10 | 4735 days | 22% |
| Michael M | 10/10 | 4796 days | 22% |
| marianne van eykelenborg | 10/10 | 4796 days | 22% |
| Paul Molloy | 10/10 | 4796 days | 22% |
| Poko Tapurau | 10/10 | 4827 days | 22% |
| Brent Gowan | 10/10 | 4888 days | 22% |
| Mirza | 8/10 | 5039 days | 21% |
| Ann | 10/10 | 5039 days | 22% |
| Jonathan Falgren | 10/10 | 5039 days | 22% |
| Philip Dickie | 10/10 | 5313 days | 22% |
| DavidB | 7/10 | 5345 days | 20% |
| Alan Findlay | 9/10 | 5360 days | 13% |
| Whistlerdewd | 10/10 | 5374 days | 22% |
| Dexter | 10/10 | 5650 days | 22% |
| G Elliason | 7/10 | 5725 days | 11% |
| paris claire | 10/10 | 5726 days | 13% |
| Ron | 9/10 | 5831 days | 21% |
| Bob Kusesia | 10/10 | 6077 days | 13% |
| Ian Watson | 10/10 | 6077 days | 13% |
| M and H Lunn | 8/10 | 6085 days | 12% |
| David Hobson | 8/10 | 6096 days | 12% |
| Carina Raeder | 9/10 | 6102 days | 13% |
| Hans & Karin | 7/10 | 6170 days | 11% |
| andrew walmsley | 10/10 | 6380 days | 22% |
| MiepS | 9/10 | 6398 days | 13% |
| Ning Chan | 9/10 | 6410 days | 21% |
| LindaV | 8/10 | 6444 days | 12% |
| Oscar | 7/10 | 6790 days | 11% |
| Peter | 9/10 | 7192 days | 13% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Affordable Motor Home Rentals experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-6.64% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 57 days. The Affordable Motor Home Rentals experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Affordable Motor Home Rentals experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.59% |
| 198 | -3.60% |
| 199 | -3.62% |
| 200 | -3.64% |
| 201 | -3.66% |
| 202 | -3.68% |
| 203 | -3.70% |
| … | … |
Balancing Adjustment
1.15% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
81%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.