Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Affordable Motor Home Rentals.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Affordable Motor Home Rentals
Valid Reviews
300 Valid Reviews
The Affordable Motor Home Rentals experience has a total of 305 reviews. There are 300 valid reviews that are included when calculating the ranking score and 5 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 300 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 205 |
|
68% |
| 9/10 | 62 |
|
21% |
| 8/10 | 17 |
|
6% |
| 7/10 | 8 |
|
3% |
| 6/10 | 3 |
|
1% |
| 5/10 | 0 |
|
0% |
| 4/10 | 1 |
|
0% |
| 3/10 | 1 |
|
0% |
| 2/10 | 2 |
|
1% |
| 1/10 | 1 |
|
0% |
94.33% Average
The raw data average (mean) for all the Affordable Motor Home Rentals valid reviews is 94.33% and is based on 300 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
22 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 300 valid reviews, the experience has 22 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 22 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 7 |
|
32% |
| 9/10 | 6 |
|
27% |
| 8/10 | 6 |
|
27% |
| 7/10 | 3 |
|
14% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
87.73% Average
The raw data average (mean) for all the Affordable Motor Home Rentals face-to-face reviews is 87.73% and is based on 22 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
95.60%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Pam | 10/10 | 1754 days | 100% |
| C & A Betts | 10/10 | 1782 days | 97% |
| Joy | 10/10 | 1967 days | 89% |
| Julie Ng | 10/10 | 1967 days | 89% |
| David Jones | 10/10 | 1998 days | 88% |
| Leandro Haedo | 10/10 | 1998 days | 88% |
| Amanda Lawson | 10/10 | 1998 days | 88% |
| Ken Clearwater | 10/10 | 1998 days | 88% |
| Jennifer Bixby | 10/10 | 2119 days | 84% |
| Michiel Jelijs | 10/10 | 2120 days | 84% |
| Jamie Carey | 10/10 | 2120 days | 84% |
| Robert Schwall | 10/10 | 2120 days | 84% |
| Nicky Bromhall | 9/10 | 2148 days | 82% |
| Timthang | 9/10 | 2148 days | 82% |
| Pastore pierrick | 9/10 | 2179 days | 81% |
| Chiara Rossi | 9/10 | 2179 days | 81% |
| Chiara Rossi | 9/10 | 2179 days | 81% |
| Mike Bromfield | 9/10 | 2179 days | 81% |
| Daniel Lamere | 10/10 | 2180 days | 81% |
| NICHOLAS JEUNE | 10/10 | 2180 days | 81% |
| Matthias Van de veire | 9/10 | 2180 days | 81% |
| neil dougall | 10/10 | 2180 days | 81% |
| Tracey Armstrong | 9/10 | 2180 days | 81% |
| Maria Sainis | 10/10 | 2180 days | 81% |
| Christine Wegener | 10/10 | 2210 days | 80% |
| Olli Jääsaari | 9/10 | 2210 days | 79% |
| JACKIE EHRHARDT | 10/10 | 2211 days | 80% |
| Mandy Chee | 6/10 | 2240 days | 68% |
| lainie epstein | 8/10 | 2240 days | 78% |
| John van Herk | 10/10 | 2240 days | 79% |
| Bernard | 9/10 | 2241 days | 78% |
| Paul Russell | 10/10 | 2271 days | 78% |
| Sara Jensen | 10/10 | 2271 days | 78% |
| Stella Wilson | 10/10 | 2271 days | 78% |
| Dennis Rijbroek | 9/10 | 2301 days | 76% |
| Linda Gallagher | 10/10 | 2302 days | 77% |
| Marco Moreira | 9/10 | 2332 days | 75% |
| Happy camper | 10/10 | 2333 days | 76% |
| Jan Grävemeyer | 9/10 | 2363 days | 74% |
| Graça Roquette | 10/10 | 2394 days | 73% |
| Danny Mao | 10/10 | 2394 days | 73% |
| Chloe Bullock | 10/10 | 2394 days | 73% |
| Kate Tipton | 10/10 | 2424 days | 72% |
| Savilla Manuel | 10/10 | 2425 days | 72% |
| Olivier Gergaud | 10/10 | 2454 days | 71% |
| sheena tan | 8/10 | 2455 days | 70% |
| Christine Pooley | 10/10 | 2455 days | 71% |
| Alisa Failor | 10/10 | 2455 days | 71% |
| Aimee Spevak | 10/10 | 2485 days | 70% |
| Winston Bell | 10/10 | 2485 days | 70% |
| Irene Weinkogl | 8/10 | 2485 days | 69% |
| Cory | 10/10 | 2486 days | 70% |
| Tony O’Neill | 9/10 | 2486 days | 69% |
| Jim Lundy and Sherryl Livingston | 10/10 | 2486 days | 70% |
| paul engerand | 10/10 | 2486 days | 70% |
| Paul Smith | 10/10 | 2486 days | 70% |
| Tobias Geiger | 8/10 | 2513 days | 68% |
| Pierre Lemaistre | 9/10 | 2513 days | 68% |
| Melanie Berger | 8/10 | 2513 days | 68% |
| Georges BOUDIN | 9/10 | 2513 days | 68% |
| Tami Bass | 10/10 | 2513 days | 69% |
| Jonathan Taverner | 10/10 | 2513 days | 69% |
| Joanne Enders | 10/10 | 2514 days | 69% |
| Theo Stockmann | 10/10 | 2514 days | 69% |
| agnes janszen | 10/10 | 2544 days | 68% |
| Claire Cherrington | 10/10 | 2544 days | 68% |
| Maria van Loon | 10/10 | 2544 days | 68% |
| Jackie Sue | 10/10 | 2545 days | 68% |
| Alexandra Brown | 10/10 | 2545 days | 68% |
| Paolo Mauro | 10/10 | 2545 days | 68% |
| Matthew Parkman | 10/10 | 2545 days | 68% |
| Tom | 10/10 | 2545 days | 68% |
| Timothy McFadden | 10/10 | 2575 days | 67% |
| Jan Hoffmann | 10/10 | 2575 days | 67% |
| aneta thomsen | 8/10 | 2575 days | 65% |
| Xavier Bracquart | 9/10 | 2575 days | 66% |
| NZroadtrippers | 10/10 | 2576 days | 67% |
| Annabel Mason | 10/10 | 2576 days | 67% |
| Oz and Tina | 10/10 | 2576 days | 67% |
| t h | 10/10 | 2576 days | 67% |
| Claire | 10/10 | 2576 days | 67% |
| Cindy | 10/10 | 2576 days | 67% |
| Sharon Burgess | 10/10 | 2605 days | 66% |
| Boris Leroy | 9/10 | 2605 days | 65% |
| John Wells | 10/10 | 2605 days | 66% |
| javier garcia | 9/10 | 2605 days | 65% |
| Rosanna Nolan | 10/10 | 2605 days | 66% |
| Omid Shahani | 10/10 | 2605 days | 66% |
| Thierry GACHES | 9/10 | 2606 days | 65% |
| Steve Mitchell | 9/10 | 2606 days | 65% |
| Dallas Cluff | 10/10 | 2606 days | 66% |
| Mustaqeem | 10/10 | 2606 days | 66% |
| Diogo Loureiro | 10/10 | 2606 days | 66% |
| Thibaut Drevet | 10/10 | 2606 days | 66% |
| Jude Ong | 10/10 | 2636 days | 64% |
| Todd Weibel | 3/10 | 2637 days | 35% |
| Andrew Brealey | 10/10 | 2637 days | 64% |
| Edward Lowe | 10/10 | 2637 days | 64% |
| Georgia Nery | 10/10 | 2666 days | 63% |
| Kelli Rumore | 10/10 | 2666 days | 63% |
| Kristy | 10/10 | 2667 days | 63% |
| Gillian Hancock | 10/10 | 2667 days | 63% |
| Nichola Stretch | 10/10 | 2697 days | 62% |
| Loh | 10/10 | 2698 days | 62% |
| Vivien Soh | 10/10 | 2698 days | 62% |
| Melissa Hsu | 10/10 | 2729 days | 61% |
| Nicolas Mollet | 10/10 | 2789 days | 59% |
| Jess Ballard | 10/10 | 2789 days | 59% |
| Steve Wilkinson | 10/10 | 2790 days | 59% |
| Jack | 10/10 | 2790 days | 59% |
| Karyn Rayner | 9/10 | 2819 days | 57% |
| Julie Crawshaw | 9/10 | 2819 days | 57% |
| Debbie Wight | 9/10 | 2819 days | 57% |
| David Elliott | 10/10 | 2820 days | 58% |
| Donna Green | 10/10 | 2820 days | 58% |
| anaisbitt@live.com | 10/10 | 2820 days | 58% |
| Jarrod Pudsey | 10/10 | 2820 days | 58% |
| Tabea | 10/10 | 2820 days | 58% |
| Gabriel Santos | 10/10 | 2820 days | 58% |
| Dan Parker | 4/10 | 2850 days | 37% |
| Greg Parry | 10/10 | 2850 days | 57% |
| Laura Porter | 10/10 | 2850 days | 57% |
| Jesper Christensen | 10/10 | 2850 days | 57% |
| Anna Leonard | 10/10 | 2851 days | 57% |
| Ruben Roa Hernandez | 9/10 | 2851 days | 56% |
| Rory Baynes | 10/10 | 2878 days | 56% |
| Sally Irving | 10/10 | 2878 days | 56% |
| jason bassett | 10/10 | 2878 days | 56% |
| Chris Blackwell | 9/10 | 2879 days | 55% |
| Rachelle Philippen | 9/10 | 2879 days | 55% |
| Gordon Hughes | 9/10 | 2909 days | 54% |
| Henk Siegers | 7/10 | 2909 days | 51% |
| Johannes Partheymueller | 10/10 | 2909 days | 54% |
| Emily Freistatter | 9/10 | 2909 days | 54% |
| Pierre Mangin | 9/10 | 2909 days | 54% |
| Nz Traveller | 10/10 | 2909 days | 54% |
| Andy Grayshon | 10/10 | 2909 days | 54% |
| Rozanna Kyle-Robinson | 10/10 | 2909 days | 54% |
| Don Rostedt | 9/10 | 2909 days | 54% |
| martin shale | 10/10 | 2909 days | 54% |
| Mick Havill | 10/10 | 2940 days | 53% |
| Nicole Long | 7/10 | 2940 days | 50% |
| Lindsay Baugh | 10/10 | 2940 days | 53% |
| Pete Halsall | 10/10 | 2940 days | 53% |
| Anika Lakhani | 10/10 | 2940 days | 53% |
| Marjeta Kuralt | 10/10 | 2940 days | 53% |
| Michael Thomas Hermawan | 10/10 | 2970 days | 52% |
| Chris Oberson | 10/10 | 2970 days | 52% |
| Wilson Ting | 9/10 | 2970 days | 52% |
| NOR HISHAM HAJI ALI | 10/10 | 3001 days | 51% |
| Faustino Merlo | 9/10 | 3001 days | 50% |
| Anya Staal | 10/10 | 3001 days | 51% |
| Alan Bannister | 10/10 | 3001 days | 51% |
| Scott Wallis | 8/10 | 3001 days | 50% |
| Ed Shaddick | 10/10 | 3031 days | 50% |
| Rick Hall | 10/10 | 3031 days | 50% |
| Vanessa Paran | 10/10 | 3031 days | 50% |
| Che Junaid Mayet | 10/10 | 3031 days | 50% |
| Happy camper | 10/10 | 3062 days | 49% |
| meghan cuming | 10/10 | 3062 days | 49% |
| Viki Withers | 10/10 | 3093 days | 48% |
| Paul Thompson | 10/10 | 3123 days | 46% |
| Carl Murray | 2/10 | 3154 days | 21% |
| Jared Sartee | 10/10 | 3184 days | 44% |
| Shardul Phadnis | 6/10 | 3184 days | 38% |
| Judy Lawlor | 10/10 | 3184 days | 44% |
| Craig Mckay | 9/10 | 3184 days | 44% |
| Tracy Mering Stephen Law | 9/10 | 3184 days | 44% |
| Dennis Andrews | 10/10 | 3184 days | 44% |
| Nick Borland | 10/10 | 3184 days | 44% |
| Sjoerd Tolsma | 9/10 | 3194 days | 26% |
| Craig McKay | 10/10 | 3204 days | 26% |
| Rosalind Russell | 9/10 | 3215 days | 43% |
| Michal Snehota | 10/10 | 3215 days | 43% |
| murray keig | 10/10 | 3215 days | 43% |
| C Clarke | 8/10 | 3237 days | 25% |
| Clare Yeh | 10/10 | 3243 days | 42% |
| Cadey Korson | 9/10 | 3243 days | 42% |
| Matthew Parkman | 10/10 | 3243 days | 42% |
| Lynn Newhouse | 10/10 | 3243 days | 42% |
| Judy Little | 10/10 | 3243 days | 42% |
| Alice Ormandy | 9/10 | 3259 days | 25% |
| David Tomlinson | 10/10 | 3274 days | 41% |
| John Malone | 8/10 | 3274 days | 40% |
| Marcello Rossini | 9/10 | 3274 days | 40% |
| Leonie Westerhot | 10/10 | 3292 days | 24% |
| Jesse Arthur | 10/10 | 3305 days | 40% |
| Julie Manchester | 10/10 | 3305 days | 40% |
| Carine Av | 10/10 | 3335 days | 39% |
| hans soerensen | 10/10 | 3335 days | 39% |
| Jude Ong | 10/10 | 3335 days | 39% |
| liwen chan | 10/10 | 3335 days | 39% |
| Dalila Mohammed Isa | 8/10 | 3335 days | 38% |
| Wayne Fisher | 9/10 | 3335 days | 38% |
| Gary Ong | 1/10 | 3366 days | 15% |
| Tanya Davies | 9/10 | 3366 days | 37% |
| Heather D | 10/10 | 3396 days | 36% |
| Chea Hao Wong | 10/10 | 3396 days | 36% |
| Ashleigh McCord | 9/10 | 3396 days | 36% |
| Russel Brewty | 9/10 | 3427 days | 35% |
| Pieter Jacobs | 10/10 | 3427 days | 35% |
| Franck Mazas | 9/10 | 3427 days | 35% |
| Matt Tsagopoulos | 10/10 | 3427 days | 35% |
| Kuldeep Nandurkar | 10/10 | 3458 days | 34% |
| weeping ng | 10/10 | 3488 days | 33% |
| Brent Grohman | 10/10 | 3519 days | 32% |
| Ainsley Farrell | 10/10 | 3519 days | 32% |
| Anne Coleman | 10/10 | 3519 days | 32% |
| Casey Blyth | 10/10 | 3549 days | 31% |
| Sim | 10/10 | 3549 days | 31% |
| Lisa Lomas | 10/10 | 3549 days | 31% |
| Amber Jordan | 9/10 | 3549 days | 30% |
| Maarten Simons | 8/10 | 3560 days | 18% |
| Jenny Young | 10/10 | 3570 days | 18% |
| Bob van Hest | 10/10 | 3580 days | 30% |
| Maike Santelmann | 8/10 | 3599 days | 17% |
| Hakim Naj | 9/10 | 3609 days | 28% |
| costa | 9/10 | 3609 days | 28% |
| haslina mohamad | 10/10 | 3610 days | 28% |
| delphine | 7/10 | 3610 days | 26% |
| Damien Brocklejhurst | 9/10 | 3610 days | 28% |
| Chris Simpson | 10/10 | 3631 days | 17% |
| Martin S | 10/10 | 3640 days | 27% |
| Douglas Pinn | 10/10 | 3640 days | 27% |
| Alison Firth | 10/10 | 3641 days | 27% |
| Ben Chong | 9/10 | 3671 days | 26% |
| Konstantinos Parsalidis | 10/10 | 3671 days | 26% |
| Silke Richter | 10/10 | 3672 days | 26% |
| Mónica García | 10/10 | 3702 days | 25% |
| streviews | 10/10 | 3732 days | 24% |
| Lynne Cornish | 10/10 | 3733 days | 24% |
| thomas boutard | 10/10 | 3794 days | 22% |
| Marianne Smith | 10/10 | 3824 days | 20% |
| Melinda McNamara | 9/10 | 3824 days | 20% |
| M E Black | 10/10 | 3854 days | 19% |
| michellehendriks5 | 10/10 | 3854 days | 19% |
| Brendan Collins | 10/10 | 3885 days | 18% |
| Adam Munro | 10/10 | 3915 days | 17% |
| Angela Yore | 10/10 | 3915 days | 17% |
| Emma Keegan | 6/10 | 3915 days | 15% |
| Andy Biggins | 8/10 | 3946 days | 16% |
| P Kolk | 10/10 | 3946 days | 16% |
| Dimitri Jacobs | 10/10 | 3974 days | 15% |
| Thomas Sartorius | 10/10 | 3974 days | 15% |
| Jane Curren | 10/10 | 3974 days | 15% |
| Morgan Thomas | 10/10 | 4036 days | 13% |
| Autocaravanista | 10/10 | 4066 days | 11% |
| M Bailey | 10/10 | 4097 days | 10% |
| Dustin Strong | 10/10 | 4127 days | 9% |
| Daniel Field | 10/10 | 4159 days | 8% |
| Nuria Rivas | 10/10 | 4190 days | 7% |
| Ash K | 10/10 | 4220 days | 6% |
| ashbyg | 10/10 | 4251 days | 5% |
| Andrei Kuek | 10/10 | 4251 days | 5% |
| Wilma Heij | 9/10 | 4281 days | 3% |
| Mark McCadden | 10/10 | 4281 days | 4% |
| Chris Jackson | 10/10 | 4281 days | 4% |
| Vince V. | 10/10 | 4281 days | 4% |
| Nicholas Chapman | 10/10 | 4281 days | 4% |
| Thomas Chacko | 10/10 | 4312 days | 2% |
| Linda Simpson | 9/10 | 4312 days | 2% |
| Tim | 9/10 | 4340 days | 1% |
| Eran Israel | 10/10 | 4340 days | 1% |
| Filip Goles | 10/10 | 4371 days | 0% |
| Johan Hereora Hummerhielm | 2/10 | 4371 days | 0% |
| JoMary Smith | 7/10 | 4371 days | 0% |
| Christine Jepp | 10/10 | 4371 days | 0% |
| Simon Fayers | 10/10 | 4402 days | 19% |
| Dutchie | 9/10 | 4402 days | 19% |
| Peter Krivanek | 10/10 | 4402 days | 19% |
| Anne Beveridge | 9/10 | 4432 days | 19% |
| John | 10/10 | 4432 days | 19% |
| Michael M | 10/10 | 4493 days | 19% |
| marianne van eykelenborg | 10/10 | 4493 days | 19% |
| Paul Molloy | 10/10 | 4493 days | 19% |
| Poko Tapurau | 10/10 | 4524 days | 19% |
| Brent Gowan | 10/10 | 4585 days | 19% |
| Mirza | 8/10 | 4736 days | 18% |
| Ann | 10/10 | 4736 days | 19% |
| Jonathan Falgren | 10/10 | 4736 days | 19% |
| Philip Dickie | 10/10 | 5010 days | 19% |
| DavidB | 7/10 | 5042 days | 17% |
| Alan Findlay | 9/10 | 5057 days | 11% |
| Whistlerdewd | 10/10 | 5071 days | 19% |
| Dexter | 10/10 | 5347 days | 19% |
| G Elliason | 7/10 | 5422 days | 10% |
| paris claire | 10/10 | 5423 days | 11% |
| Ron | 9/10 | 5528 days | 19% |
| Bob Kusesia | 10/10 | 5774 days | 11% |
| Ian Watson | 10/10 | 5774 days | 11% |
| M and H Lunn | 8/10 | 5782 days | 11% |
| David Hobson | 8/10 | 5793 days | 11% |
| Carina Raeder | 9/10 | 5799 days | 11% |
| Hans & Karin | 7/10 | 5867 days | 10% |
| andrew walmsley | 10/10 | 6077 days | 19% |
| MiepS | 9/10 | 6095 days | 11% |
| Ning Chan | 9/10 | 6107 days | 19% |
| LindaV | 8/10 | 6141 days | 11% |
| Oscar | 7/10 | 6487 days | 10% |
| Peter | 9/10 | 6889 days | 11% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Affordable Motor Home Rentals experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-7.04% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 41 days. The Affordable Motor Home Rentals experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Affordable Motor Home Rentals experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.98% |
| 198 | -4.00% |
| 199 | -4.02% |
| 200 | -4.04% |
| 201 | -4.06% |
| 202 | -4.08% |
| 203 | -4.10% |
| … | … |
Balancing Adjustment
1.21% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
81%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.