G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Affordable Motor Home Rentals.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Affordable Motor Home Rentals
Valid Reviews
300 Valid Reviews
The Affordable Motor Home Rentals experience has a total of 305 reviews. There are 300 valid reviews that are included when calculating the ranking score and 5 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 300 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 205 |
|
68% |
| 9/10 | 62 |
|
21% |
| 8/10 | 17 |
|
6% |
| 7/10 | 8 |
|
3% |
| 6/10 | 3 |
|
1% |
| 5/10 | 0 |
|
0% |
| 4/10 | 1 |
|
0% |
| 3/10 | 1 |
|
0% |
| 2/10 | 2 |
|
1% |
| 1/10 | 1 |
|
0% |
94.33% Average
The raw data average (mean) for all the Affordable Motor Home Rentals valid reviews is 94.33% and is based on 300 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
22 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 300 valid reviews, the experience has 22 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 22 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 7 |
|
32% |
| 9/10 | 6 |
|
27% |
| 8/10 | 6 |
|
27% |
| 7/10 | 3 |
|
14% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
87.73% Average
The raw data average (mean) for all the Affordable Motor Home Rentals face-to-face reviews is 87.73% and is based on 22 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
95.53%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Pam | 10/10 | 1801 days | 100% |
| C & A Betts | 10/10 | 1829 days | 99% |
| Joy | 10/10 | 2014 days | 92% |
| Julie Ng | 10/10 | 2014 days | 92% |
| David Jones | 10/10 | 2045 days | 91% |
| Leandro Haedo | 10/10 | 2045 days | 91% |
| Amanda Lawson | 10/10 | 2045 days | 91% |
| Ken Clearwater | 10/10 | 2045 days | 91% |
| Jennifer Bixby | 10/10 | 2166 days | 86% |
| Michiel Jelijs | 10/10 | 2167 days | 86% |
| Jamie Carey | 10/10 | 2167 days | 86% |
| Robert Schwall | 10/10 | 2167 days | 86% |
| Nicky Bromhall | 9/10 | 2195 days | 84% |
| Timthang | 9/10 | 2195 days | 84% |
| Pastore pierrick | 9/10 | 2226 days | 83% |
| Chiara Rossi | 9/10 | 2226 days | 83% |
| Chiara Rossi | 9/10 | 2226 days | 83% |
| Mike Bromfield | 9/10 | 2226 days | 83% |
| Daniel Lamere | 10/10 | 2227 days | 84% |
| NICHOLAS JEUNE | 10/10 | 2227 days | 84% |
| Matthias Van de veire | 9/10 | 2227 days | 83% |
| neil dougall | 10/10 | 2227 days | 84% |
| Tracey Armstrong | 9/10 | 2227 days | 83% |
| Maria Sainis | 10/10 | 2227 days | 84% |
| Christine Wegener | 10/10 | 2257 days | 82% |
| Olli Jääsaari | 9/10 | 2257 days | 82% |
| JACKIE EHRHARDT | 10/10 | 2258 days | 82% |
| Mandy Chee | 6/10 | 2287 days | 70% |
| lainie epstein | 8/10 | 2287 days | 80% |
| John van Herk | 10/10 | 2287 days | 81% |
| Bernard | 9/10 | 2288 days | 80% |
| Paul Russell | 10/10 | 2318 days | 80% |
| Sara Jensen | 10/10 | 2318 days | 80% |
| Stella Wilson | 10/10 | 2318 days | 80% |
| Dennis Rijbroek | 9/10 | 2348 days | 78% |
| Linda Gallagher | 10/10 | 2349 days | 79% |
| Marco Moreira | 9/10 | 2379 days | 77% |
| Happy camper | 10/10 | 2380 days | 78% |
| Jan Grävemeyer | 9/10 | 2410 days | 76% |
| Graça Roquette | 10/10 | 2441 days | 75% |
| Danny Mao | 10/10 | 2441 days | 75% |
| Chloe Bullock | 10/10 | 2441 days | 75% |
| Kate Tipton | 10/10 | 2471 days | 74% |
| Savilla Manuel | 10/10 | 2472 days | 74% |
| Olivier Gergaud | 10/10 | 2501 days | 73% |
| sheena tan | 8/10 | 2502 days | 71% |
| Christine Pooley | 10/10 | 2502 days | 73% |
| Alisa Failor | 10/10 | 2502 days | 73% |
| Aimee Spevak | 10/10 | 2532 days | 72% |
| Winston Bell | 10/10 | 2532 days | 72% |
| Irene Weinkogl | 8/10 | 2532 days | 70% |
| Cory | 10/10 | 2533 days | 72% |
| Tony O’Neill | 9/10 | 2533 days | 71% |
| Jim Lundy and Sherryl Livingston | 10/10 | 2533 days | 72% |
| paul engerand | 10/10 | 2533 days | 72% |
| Paul Smith | 10/10 | 2533 days | 72% |
| Tobias Geiger | 8/10 | 2560 days | 69% |
| Pierre Lemaistre | 9/10 | 2560 days | 70% |
| Melanie Berger | 8/10 | 2560 days | 69% |
| Georges BOUDIN | 9/10 | 2560 days | 70% |
| Tami Bass | 10/10 | 2560 days | 71% |
| Jonathan Taverner | 10/10 | 2560 days | 71% |
| Joanne Enders | 10/10 | 2561 days | 70% |
| Theo Stockmann | 10/10 | 2561 days | 70% |
| agnes janszen | 10/10 | 2591 days | 69% |
| Claire Cherrington | 10/10 | 2591 days | 69% |
| Maria van Loon | 10/10 | 2591 days | 69% |
| Jackie Sue | 10/10 | 2592 days | 69% |
| Alexandra Brown | 10/10 | 2592 days | 69% |
| Paolo Mauro | 10/10 | 2592 days | 69% |
| Matthew Parkman | 10/10 | 2592 days | 69% |
| Tom | 10/10 | 2592 days | 69% |
| Timothy McFadden | 10/10 | 2622 days | 68% |
| Jan Hoffmann | 10/10 | 2622 days | 68% |
| aneta thomsen | 8/10 | 2622 days | 67% |
| Xavier Bracquart | 9/10 | 2622 days | 67% |
| NZroadtrippers | 10/10 | 2623 days | 68% |
| Annabel Mason | 10/10 | 2623 days | 68% |
| Oz and Tina | 10/10 | 2623 days | 68% |
| t h | 10/10 | 2623 days | 68% |
| Claire | 10/10 | 2623 days | 68% |
| Cindy | 10/10 | 2623 days | 68% |
| Sharon Burgess | 10/10 | 2652 days | 67% |
| Boris Leroy | 9/10 | 2652 days | 66% |
| John Wells | 10/10 | 2652 days | 67% |
| javier garcia | 9/10 | 2652 days | 66% |
| Rosanna Nolan | 10/10 | 2652 days | 67% |
| Omid Shahani | 10/10 | 2652 days | 67% |
| Thierry GACHES | 9/10 | 2653 days | 66% |
| Steve Mitchell | 9/10 | 2653 days | 66% |
| Dallas Cluff | 10/10 | 2653 days | 67% |
| Mustaqeem | 10/10 | 2653 days | 67% |
| Diogo Loureiro | 10/10 | 2653 days | 67% |
| Thibaut Drevet | 10/10 | 2653 days | 67% |
| Jude Ong | 10/10 | 2683 days | 66% |
| Todd Weibel | 3/10 | 2684 days | 35% |
| Andrew Brealey | 10/10 | 2684 days | 66% |
| Edward Lowe | 10/10 | 2684 days | 66% |
| Georgia Nery | 10/10 | 2713 days | 65% |
| Kelli Rumore | 10/10 | 2713 days | 65% |
| Kristy | 10/10 | 2714 days | 64% |
| Gillian Hancock | 10/10 | 2714 days | 64% |
| Nichola Stretch | 10/10 | 2744 days | 63% |
| Loh | 10/10 | 2745 days | 63% |
| Vivien Soh | 10/10 | 2745 days | 63% |
| Melissa Hsu | 10/10 | 2776 days | 62% |
| Nicolas Mollet | 10/10 | 2836 days | 60% |
| Jess Ballard | 10/10 | 2836 days | 60% |
| Steve Wilkinson | 10/10 | 2837 days | 60% |
| Jack | 10/10 | 2837 days | 60% |
| Karyn Rayner | 9/10 | 2866 days | 58% |
| Julie Crawshaw | 9/10 | 2866 days | 58% |
| Debbie Wight | 9/10 | 2866 days | 58% |
| David Elliott | 10/10 | 2867 days | 58% |
| Donna Green | 10/10 | 2867 days | 58% |
| anaisbitt@live.com | 10/10 | 2867 days | 58% |
| Jarrod Pudsey | 10/10 | 2867 days | 58% |
| Tabea | 10/10 | 2867 days | 58% |
| Gabriel Santos | 10/10 | 2867 days | 58% |
| Dan Parker | 4/10 | 2897 days | 37% |
| Greg Parry | 10/10 | 2897 days | 57% |
| Laura Porter | 10/10 | 2897 days | 57% |
| Jesper Christensen | 10/10 | 2897 days | 57% |
| Anna Leonard | 10/10 | 2898 days | 57% |
| Ruben Roa Hernandez | 9/10 | 2898 days | 57% |
| Rory Baynes | 10/10 | 2925 days | 56% |
| Sally Irving | 10/10 | 2925 days | 56% |
| jason bassett | 10/10 | 2925 days | 56% |
| Chris Blackwell | 9/10 | 2926 days | 56% |
| Rachelle Philippen | 9/10 | 2926 days | 56% |
| Gordon Hughes | 9/10 | 2956 days | 54% |
| Henk Siegers | 7/10 | 2956 days | 51% |
| Johannes Partheymueller | 10/10 | 2956 days | 55% |
| Emily Freistatter | 9/10 | 2956 days | 54% |
| Pierre Mangin | 9/10 | 2956 days | 54% |
| Nz Traveller | 10/10 | 2956 days | 55% |
| Andy Grayshon | 10/10 | 2956 days | 55% |
| Rozanna Kyle-Robinson | 10/10 | 2956 days | 55% |
| Don Rostedt | 9/10 | 2956 days | 54% |
| martin shale | 10/10 | 2956 days | 55% |
| Mick Havill | 10/10 | 2987 days | 54% |
| Nicole Long | 7/10 | 2987 days | 50% |
| Lindsay Baugh | 10/10 | 2987 days | 54% |
| Pete Halsall | 10/10 | 2987 days | 54% |
| Anika Lakhani | 10/10 | 2987 days | 54% |
| Marjeta Kuralt | 10/10 | 2987 days | 54% |
| Michael Thomas Hermawan | 10/10 | 3017 days | 53% |
| Chris Oberson | 10/10 | 3017 days | 53% |
| Wilson Ting | 9/10 | 3017 days | 52% |
| NOR HISHAM HAJI ALI | 10/10 | 3048 days | 51% |
| Faustino Merlo | 9/10 | 3048 days | 51% |
| Anya Staal | 10/10 | 3048 days | 51% |
| Alan Bannister | 10/10 | 3048 days | 51% |
| Scott Wallis | 8/10 | 3048 days | 50% |
| Ed Shaddick | 10/10 | 3078 days | 50% |
| Rick Hall | 10/10 | 3078 days | 50% |
| Vanessa Paran | 10/10 | 3078 days | 50% |
| Che Junaid Mayet | 10/10 | 3078 days | 50% |
| Happy camper | 10/10 | 3109 days | 49% |
| meghan cuming | 10/10 | 3109 days | 49% |
| Viki Withers | 10/10 | 3140 days | 48% |
| Paul Thompson | 10/10 | 3170 days | 47% |
| Carl Murray | 2/10 | 3201 days | 20% |
| Jared Sartee | 10/10 | 3231 days | 44% |
| Shardul Phadnis | 6/10 | 3231 days | 38% |
| Judy Lawlor | 10/10 | 3231 days | 44% |
| Craig Mckay | 9/10 | 3231 days | 44% |
| Tracy Mering Stephen Law | 9/10 | 3231 days | 44% |
| Dennis Andrews | 10/10 | 3231 days | 44% |
| Nick Borland | 10/10 | 3231 days | 44% |
| Sjoerd Tolsma | 9/10 | 3241 days | 26% |
| Craig McKay | 10/10 | 3251 days | 26% |
| Rosalind Russell | 9/10 | 3262 days | 43% |
| Michal Snehota | 10/10 | 3262 days | 43% |
| murray keig | 10/10 | 3262 days | 43% |
| C Clarke | 8/10 | 3284 days | 24% |
| Clare Yeh | 10/10 | 3290 days | 42% |
| Cadey Korson | 9/10 | 3290 days | 41% |
| Matthew Parkman | 10/10 | 3290 days | 42% |
| Lynn Newhouse | 10/10 | 3290 days | 42% |
| Judy Little | 10/10 | 3290 days | 42% |
| Alice Ormandy | 9/10 | 3306 days | 24% |
| David Tomlinson | 10/10 | 3321 days | 41% |
| John Malone | 8/10 | 3321 days | 40% |
| Marcello Rossini | 9/10 | 3321 days | 40% |
| Leonie Westerhot | 10/10 | 3339 days | 24% |
| Jesse Arthur | 10/10 | 3352 days | 39% |
| Julie Manchester | 10/10 | 3352 days | 39% |
| Carine Av | 10/10 | 3382 days | 38% |
| hans soerensen | 10/10 | 3382 days | 38% |
| Jude Ong | 10/10 | 3382 days | 38% |
| liwen chan | 10/10 | 3382 days | 38% |
| Dalila Mohammed Isa | 8/10 | 3382 days | 38% |
| Wayne Fisher | 9/10 | 3382 days | 38% |
| Gary Ong | 1/10 | 3413 days | 15% |
| Tanya Davies | 9/10 | 3413 days | 37% |
| Heather D | 10/10 | 3443 days | 36% |
| Chea Hao Wong | 10/10 | 3443 days | 36% |
| Ashleigh McCord | 9/10 | 3443 days | 36% |
| Russel Brewty | 9/10 | 3474 days | 34% |
| Pieter Jacobs | 10/10 | 3474 days | 35% |
| Franck Mazas | 9/10 | 3474 days | 34% |
| Matt Tsagopoulos | 10/10 | 3474 days | 35% |
| Kuldeep Nandurkar | 10/10 | 3505 days | 33% |
| weeping ng | 10/10 | 3535 days | 32% |
| Brent Grohman | 10/10 | 3566 days | 31% |
| Ainsley Farrell | 10/10 | 3566 days | 31% |
| Anne Coleman | 10/10 | 3566 days | 31% |
| Casey Blyth | 10/10 | 3596 days | 30% |
| Sim | 10/10 | 3596 days | 30% |
| Lisa Lomas | 10/10 | 3596 days | 30% |
| Amber Jordan | 9/10 | 3596 days | 30% |
| Maarten Simons | 8/10 | 3607 days | 17% |
| Jenny Young | 10/10 | 3617 days | 17% |
| Bob van Hest | 10/10 | 3627 days | 29% |
| Maike Santelmann | 8/10 | 3646 days | 16% |
| Hakim Naj | 9/10 | 3656 days | 27% |
| costa | 9/10 | 3656 days | 27% |
| haslina mohamad | 10/10 | 3657 days | 28% |
| delphine | 7/10 | 3657 days | 26% |
| Damien Brocklejhurst | 9/10 | 3657 days | 27% |
| Chris Simpson | 10/10 | 3678 days | 16% |
| Martin S | 10/10 | 3687 days | 26% |
| Douglas Pinn | 10/10 | 3687 days | 26% |
| Alison Firth | 10/10 | 3688 days | 26% |
| Ben Chong | 9/10 | 3718 days | 25% |
| Konstantinos Parsalidis | 10/10 | 3718 days | 25% |
| Silke Richter | 10/10 | 3719 days | 25% |
| Mónica García | 10/10 | 3749 days | 24% |
| streviews | 10/10 | 3779 days | 23% |
| Lynne Cornish | 10/10 | 3780 days | 23% |
| thomas boutard | 10/10 | 3841 days | 20% |
| Marianne Smith | 10/10 | 3871 days | 19% |
| Melinda McNamara | 9/10 | 3871 days | 19% |
| M E Black | 10/10 | 3901 days | 18% |
| michellehendriks5 | 10/10 | 3901 days | 18% |
| Brendan Collins | 10/10 | 3932 days | 17% |
| Adam Munro | 10/10 | 3962 days | 16% |
| Angela Yore | 10/10 | 3962 days | 16% |
| Emma Keegan | 6/10 | 3962 days | 13% |
| Andy Biggins | 8/10 | 3993 days | 14% |
| P Kolk | 10/10 | 3993 days | 14% |
| Dimitri Jacobs | 10/10 | 4021 days | 13% |
| Thomas Sartorius | 10/10 | 4021 days | 13% |
| Jane Curren | 10/10 | 4021 days | 13% |
| Morgan Thomas | 10/10 | 4083 days | 11% |
| Autocaravanista | 10/10 | 4113 days | 10% |
| M Bailey | 10/10 | 4144 days | 8% |
| Dustin Strong | 10/10 | 4174 days | 7% |
| Daniel Field | 10/10 | 4206 days | 6% |
| Nuria Rivas | 10/10 | 4237 days | 5% |
| Ash K | 10/10 | 4267 days | 4% |
| ashbyg | 10/10 | 4298 days | 2% |
| Andrei Kuek | 10/10 | 4298 days | 2% |
| Wilma Heij | 9/10 | 4328 days | 1% |
| Mark McCadden | 10/10 | 4328 days | 1% |
| Chris Jackson | 10/10 | 4328 days | 1% |
| Vince V. | 10/10 | 4328 days | 1% |
| Nicholas Chapman | 10/10 | 4328 days | 1% |
| Thomas Chacko | 10/10 | 4359 days | 0% |
| Linda Simpson | 9/10 | 4359 days | 0% |
| Tim | 9/10 | 4387 days | 19% |
| Eran Israel | 10/10 | 4387 days | 19% |
| Filip Goles | 10/10 | 4418 days | 19% |
| Johan Hereora Hummerhielm | 2/10 | 4418 days | 8% |
| JoMary Smith | 7/10 | 4418 days | 18% |
| Christine Jepp | 10/10 | 4418 days | 19% |
| Simon Fayers | 10/10 | 4449 days | 19% |
| Dutchie | 9/10 | 4449 days | 19% |
| Peter Krivanek | 10/10 | 4449 days | 19% |
| Anne Beveridge | 9/10 | 4479 days | 19% |
| John | 10/10 | 4479 days | 19% |
| Michael M | 10/10 | 4540 days | 19% |
| marianne van eykelenborg | 10/10 | 4540 days | 19% |
| Paul Molloy | 10/10 | 4540 days | 19% |
| Poko Tapurau | 10/10 | 4571 days | 19% |
| Brent Gowan | 10/10 | 4632 days | 19% |
| Mirza | 8/10 | 4783 days | 19% |
| Ann | 10/10 | 4783 days | 19% |
| Jonathan Falgren | 10/10 | 4783 days | 19% |
| Philip Dickie | 10/10 | 5057 days | 19% |
| DavidB | 7/10 | 5089 days | 18% |
| Alan Findlay | 9/10 | 5104 days | 11% |
| Whistlerdewd | 10/10 | 5118 days | 19% |
| Dexter | 10/10 | 5394 days | 19% |
| G Elliason | 7/10 | 5469 days | 10% |
| paris claire | 10/10 | 5470 days | 11% |
| Ron | 9/10 | 5575 days | 19% |
| Bob Kusesia | 10/10 | 5821 days | 11% |
| Ian Watson | 10/10 | 5821 days | 11% |
| M and H Lunn | 8/10 | 5829 days | 11% |
| David Hobson | 8/10 | 5840 days | 11% |
| Carina Raeder | 9/10 | 5846 days | 11% |
| Hans & Karin | 7/10 | 5914 days | 10% |
| andrew walmsley | 10/10 | 6124 days | 19% |
| MiepS | 9/10 | 6142 days | 11% |
| Ning Chan | 9/10 | 6154 days | 19% |
| LindaV | 8/10 | 6188 days | 11% |
| Oscar | 7/10 | 6534 days | 10% |
| Peter | 9/10 | 6936 days | 11% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Affordable Motor Home Rentals experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-7.15% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 50 days. The Affordable Motor Home Rentals experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Affordable Motor Home Rentals experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.09% |
| 198 | -4.11% |
| 199 | -4.13% |
| 200 | -4.15% |
| 201 | -4.17% |
| 202 | -4.19% |
| 203 | -4.21% |
| … | … |
Balancing Adjustment
1.23% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
81%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.