Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Affordable Motor Home Rentals.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Affordable Motor Home Rentals
Valid Reviews
299 Valid Reviews
The Affordable Motor Home Rentals experience has a total of 303 reviews. There are 299 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 299 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 205 |
|
69% |
| 9/10 | 61 |
|
20% |
| 8/10 | 17 |
|
6% |
| 7/10 | 8 |
|
3% |
| 6/10 | 3 |
|
1% |
| 5/10 | 0 |
|
0% |
| 4/10 | 1 |
|
0% |
| 3/10 | 1 |
|
0% |
| 2/10 | 2 |
|
1% |
| 1/10 | 1 |
|
0% |
94.35% Average
The raw data average (mean) for all the Affordable Motor Home Rentals valid reviews is 94.35% and is based on 299 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
22 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 299 valid reviews, the experience has 22 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 22 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 7 |
|
32% |
| 9/10 | 6 |
|
27% |
| 8/10 | 6 |
|
27% |
| 7/10 | 3 |
|
14% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
87.73% Average
The raw data average (mean) for all the Affordable Motor Home Rentals face-to-face reviews is 87.73% and is based on 22 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
95.60%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Pam | 10/10 | 2017 days | 100% |
| C & A Betts | 10/10 | 2045 days | 99% |
| Joy | 10/10 | 2230 days | 91% |
| Julie Ng | 10/10 | 2230 days | 91% |
| David Jones | 10/10 | 2261 days | 90% |
| Leandro Haedo | 10/10 | 2261 days | 90% |
| Amanda Lawson | 10/10 | 2261 days | 90% |
| Ken Clearwater | 10/10 | 2261 days | 90% |
| Jennifer Bixby | 10/10 | 2382 days | 84% |
| Michiel Jelijs | 10/10 | 2383 days | 84% |
| Jamie Carey | 10/10 | 2383 days | 84% |
| Robert Schwall | 10/10 | 2383 days | 84% |
| Nicky Bromhall | 9/10 | 2411 days | 82% |
| Timthang | 9/10 | 2411 days | 82% |
| Pastore pierrick | 9/10 | 2442 days | 81% |
| Chiara Rossi | 9/10 | 2442 days | 81% |
| Mike Bromfield | 9/10 | 2442 days | 81% |
| Daniel Lamere | 10/10 | 2443 days | 82% |
| NICHOLAS JEUNE | 10/10 | 2443 days | 82% |
| Matthias Van de veire | 9/10 | 2443 days | 81% |
| neil dougall | 10/10 | 2443 days | 82% |
| Tracey Armstrong | 9/10 | 2443 days | 81% |
| Maria Sainis | 10/10 | 2443 days | 82% |
| Christine Wegener | 10/10 | 2473 days | 81% |
| Olli Jääsaari | 9/10 | 2473 days | 80% |
| JACKIE EHRHARDT | 10/10 | 2474 days | 80% |
| Mandy Chee | 6/10 | 2503 days | 68% |
| lainie epstein | 8/10 | 2503 days | 78% |
| John van Herk | 10/10 | 2503 days | 79% |
| Bernard | 9/10 | 2504 days | 78% |
| Paul Russell | 10/10 | 2534 days | 78% |
| Sara Jensen | 10/10 | 2534 days | 78% |
| Stella Wilson | 10/10 | 2534 days | 78% |
| Dennis Rijbroek | 9/10 | 2564 days | 76% |
| Linda Gallagher | 10/10 | 2565 days | 77% |
| Marco Moreira | 9/10 | 2595 days | 75% |
| Happy camper | 10/10 | 2596 days | 75% |
| Jan Grävemeyer | 9/10 | 2626 days | 73% |
| Graça Roquette | 10/10 | 2657 days | 73% |
| Danny Mao | 10/10 | 2657 days | 73% |
| Chloe Bullock | 10/10 | 2657 days | 73% |
| Kate Tipton | 10/10 | 2687 days | 71% |
| Savilla Manuel | 10/10 | 2688 days | 71% |
| Olivier Gergaud | 10/10 | 2717 days | 70% |
| sheena tan | 8/10 | 2718 days | 69% |
| Christine Pooley | 10/10 | 2718 days | 70% |
| Alisa Failor | 10/10 | 2718 days | 70% |
| Aimee Spevak | 10/10 | 2748 days | 69% |
| Winston Bell | 10/10 | 2748 days | 69% |
| Irene Weinkogl | 8/10 | 2748 days | 67% |
| Cory | 10/10 | 2749 days | 69% |
| Tony O’Neill | 9/10 | 2749 days | 68% |
| Jim Lundy and Sherryl Livingston | 10/10 | 2749 days | 69% |
| paul engerand | 10/10 | 2749 days | 69% |
| Paul Smith | 10/10 | 2749 days | 69% |
| Tobias Geiger | 8/10 | 2776 days | 66% |
| Pierre Lemaistre | 9/10 | 2776 days | 67% |
| Melanie Berger | 8/10 | 2776 days | 66% |
| Georges BOUDIN | 9/10 | 2776 days | 67% |
| Tami Bass | 10/10 | 2776 days | 68% |
| Jonathan Taverner | 10/10 | 2776 days | 68% |
| Joanne Enders | 10/10 | 2777 days | 68% |
| Theo Stockmann | 10/10 | 2777 days | 68% |
| agnes janszen | 10/10 | 2807 days | 66% |
| Claire Cherrington | 10/10 | 2807 days | 66% |
| Maria van Loon | 10/10 | 2807 days | 66% |
| Jackie Sue | 10/10 | 2808 days | 66% |
| Alexandra Brown | 10/10 | 2808 days | 66% |
| Paolo Mauro | 10/10 | 2808 days | 66% |
| Matthew Parkman | 10/10 | 2808 days | 66% |
| Tom | 10/10 | 2808 days | 66% |
| Timothy McFadden | 10/10 | 2838 days | 65% |
| Jan Hoffmann | 10/10 | 2838 days | 65% |
| aneta thomsen | 8/10 | 2838 days | 64% |
| Xavier Bracquart | 9/10 | 2838 days | 64% |
| NZroadtrippers | 10/10 | 2839 days | 65% |
| Annabel Mason | 10/10 | 2839 days | 65% |
| Oz and Tina | 10/10 | 2839 days | 65% |
| t h | 10/10 | 2839 days | 65% |
| Claire | 10/10 | 2839 days | 65% |
| Cindy | 10/10 | 2839 days | 65% |
| Sharon Burgess | 10/10 | 2868 days | 64% |
| Boris Leroy | 9/10 | 2868 days | 63% |
| John Wells | 10/10 | 2868 days | 64% |
| javier garcia | 9/10 | 2868 days | 63% |
| Rosanna Nolan | 10/10 | 2868 days | 64% |
| Omid Shahani | 10/10 | 2868 days | 64% |
| Thierry GACHES | 9/10 | 2869 days | 63% |
| Steve Mitchell | 9/10 | 2869 days | 63% |
| Dallas Cluff | 10/10 | 2869 days | 64% |
| Mustaqeem | 10/10 | 2869 days | 64% |
| Diogo Loureiro | 10/10 | 2869 days | 64% |
| Thibaut Drevet | 10/10 | 2869 days | 64% |
| Jude Ong | 10/10 | 2899 days | 62% |
| Todd Weibel | 3/10 | 2900 days | 34% |
| Andrew Brealey | 10/10 | 2900 days | 62% |
| Edward Lowe | 10/10 | 2900 days | 62% |
| Georgia Nery | 10/10 | 2929 days | 61% |
| Kelli Rumore | 10/10 | 2929 days | 61% |
| Kristy | 10/10 | 2930 days | 61% |
| Gillian Hancock | 10/10 | 2930 days | 61% |
| Nichola Stretch | 10/10 | 2960 days | 60% |
| Loh | 10/10 | 2961 days | 60% |
| Vivien Soh | 10/10 | 2961 days | 60% |
| Melissa Hsu | 10/10 | 2992 days | 58% |
| Nicolas Mollet | 10/10 | 3052 days | 56% |
| Jess Ballard | 10/10 | 3052 days | 56% |
| Steve Wilkinson | 10/10 | 3053 days | 56% |
| Jack | 10/10 | 3053 days | 56% |
| Karyn Rayner | 9/10 | 3082 days | 54% |
| Julie Crawshaw | 9/10 | 3082 days | 54% |
| Debbie Wight | 9/10 | 3082 days | 54% |
| David Elliott | 10/10 | 3083 days | 55% |
| Donna Green | 10/10 | 3083 days | 55% |
| anaisbitt@live.com | 10/10 | 3083 days | 55% |
| Jarrod Pudsey | 10/10 | 3083 days | 55% |
| Tabea | 10/10 | 3083 days | 55% |
| Gabriel Santos | 10/10 | 3083 days | 55% |
| Dan Parker | 4/10 | 3113 days | 34% |
| Greg Parry | 10/10 | 3113 days | 53% |
| Laura Porter | 10/10 | 3113 days | 53% |
| Jesper Christensen | 10/10 | 3113 days | 53% |
| Anna Leonard | 10/10 | 3114 days | 53% |
| Ruben Roa Hernandez | 9/10 | 3114 days | 53% |
| Rory Baynes | 10/10 | 3141 days | 52% |
| Sally Irving | 10/10 | 3141 days | 52% |
| jason bassett | 10/10 | 3141 days | 52% |
| Chris Blackwell | 9/10 | 3142 days | 51% |
| Rachelle Philippen | 9/10 | 3142 days | 51% |
| Gordon Hughes | 9/10 | 3172 days | 50% |
| Henk Siegers | 7/10 | 3172 days | 47% |
| Johannes Partheymueller | 10/10 | 3172 days | 51% |
| Emily Freistatter | 9/10 | 3172 days | 50% |
| Pierre Mangin | 9/10 | 3172 days | 50% |
| Nz Traveller | 10/10 | 3172 days | 51% |
| Andy Grayshon | 10/10 | 3172 days | 51% |
| Rozanna Kyle-Robinson | 10/10 | 3172 days | 51% |
| Don Rostedt | 9/10 | 3172 days | 50% |
| martin shale | 10/10 | 3172 days | 51% |
| Mick Havill | 10/10 | 3203 days | 49% |
| Nicole Long | 7/10 | 3203 days | 46% |
| Lindsay Baugh | 10/10 | 3203 days | 49% |
| Pete Halsall | 10/10 | 3203 days | 49% |
| Anika Lakhani | 10/10 | 3203 days | 49% |
| Marjeta Kuralt | 10/10 | 3203 days | 49% |
| Michael Thomas Hermawan | 10/10 | 3233 days | 48% |
| Chris Oberson | 10/10 | 3233 days | 48% |
| Wilson Ting | 9/10 | 3233 days | 48% |
| NOR HISHAM HAJI ALI | 10/10 | 3264 days | 47% |
| Faustino Merlo | 9/10 | 3264 days | 46% |
| Anya Staal | 10/10 | 3264 days | 47% |
| Alan Bannister | 10/10 | 3264 days | 47% |
| Scott Wallis | 8/10 | 3264 days | 46% |
| Ed Shaddick | 10/10 | 3294 days | 45% |
| Rick Hall | 10/10 | 3294 days | 45% |
| Vanessa Paran | 10/10 | 3294 days | 45% |
| Che Junaid Mayet | 10/10 | 3294 days | 45% |
| Happy camper | 10/10 | 3325 days | 44% |
| meghan cuming | 10/10 | 3325 days | 44% |
| Viki Withers | 10/10 | 3356 days | 43% |
| Paul Thompson | 10/10 | 3386 days | 42% |
| Carl Murray | 2/10 | 3417 days | 18% |
| Jared Sartee | 10/10 | 3447 days | 39% |
| Shardul Phadnis | 6/10 | 3447 days | 33% |
| Judy Lawlor | 10/10 | 3447 days | 39% |
| Craig Mckay | 9/10 | 3447 days | 39% |
| Tracy Mering Stephen Law | 9/10 | 3447 days | 39% |
| Dennis Andrews | 10/10 | 3447 days | 39% |
| Nick Borland | 10/10 | 3447 days | 39% |
| Sjoerd Tolsma | 9/10 | 3457 days | 23% |
| Craig McKay | 10/10 | 3467 days | 23% |
| Rosalind Russell | 9/10 | 3478 days | 37% |
| Michal Snehota | 10/10 | 3478 days | 38% |
| murray keig | 10/10 | 3478 days | 38% |
| C Clarke | 8/10 | 3500 days | 21% |
| Clare Yeh | 10/10 | 3506 days | 36% |
| Cadey Korson | 9/10 | 3506 days | 36% |
| Matthew Parkman | 10/10 | 3506 days | 36% |
| Lynn Newhouse | 10/10 | 3506 days | 36% |
| Judy Little | 10/10 | 3506 days | 36% |
| Alice Ormandy | 9/10 | 3522 days | 21% |
| David Tomlinson | 10/10 | 3537 days | 35% |
| John Malone | 8/10 | 3537 days | 34% |
| Marcello Rossini | 9/10 | 3537 days | 35% |
| Leonie Westerhot | 10/10 | 3555 days | 20% |
| Jesse Arthur | 10/10 | 3568 days | 34% |
| Julie Manchester | 10/10 | 3568 days | 34% |
| Carine Av | 10/10 | 3598 days | 33% |
| hans soerensen | 10/10 | 3598 days | 33% |
| Jude Ong | 10/10 | 3598 days | 33% |
| liwen chan | 10/10 | 3598 days | 33% |
| Dalila Mohammed Isa | 8/10 | 3598 days | 32% |
| Wayne Fisher | 9/10 | 3598 days | 32% |
| Gary Ong | 1/10 | 3629 days | 12% |
| Tanya Davies | 9/10 | 3629 days | 31% |
| Heather D | 10/10 | 3659 days | 30% |
| Chea Hao Wong | 10/10 | 3659 days | 30% |
| Ashleigh McCord | 9/10 | 3659 days | 30% |
| Russel Brewty | 9/10 | 3690 days | 28% |
| Pieter Jacobs | 10/10 | 3690 days | 29% |
| Franck Mazas | 9/10 | 3690 days | 28% |
| Matt Tsagopoulos | 10/10 | 3690 days | 29% |
| Kuldeep Nandurkar | 10/10 | 3721 days | 27% |
| weeping ng | 10/10 | 3751 days | 26% |
| Brent Grohman | 10/10 | 3782 days | 25% |
| Ainsley Farrell | 10/10 | 3782 days | 25% |
| Anne Coleman | 10/10 | 3782 days | 25% |
| Casey Blyth | 10/10 | 3812 days | 23% |
| Sim | 10/10 | 3812 days | 23% |
| Lisa Lomas | 10/10 | 3812 days | 23% |
| Amber Jordan | 9/10 | 3812 days | 23% |
| Maarten Simons | 8/10 | 3823 days | 13% |
| Jenny Young | 10/10 | 3833 days | 13% |
| Bob van Hest | 10/10 | 3843 days | 22% |
| Maike Santelmann | 8/10 | 3862 days | 12% |
| Hakim Naj | 9/10 | 3872 days | 21% |
| costa | 9/10 | 3872 days | 21% |
| haslina mohamad | 10/10 | 3873 days | 21% |
| delphine | 7/10 | 3873 days | 19% |
| Damien Brocklejhurst | 9/10 | 3873 days | 21% |
| Chris Simpson | 10/10 | 3894 days | 12% |
| Martin S | 10/10 | 3903 days | 20% |
| Douglas Pinn | 10/10 | 3903 days | 20% |
| Alison Firth | 10/10 | 3904 days | 19% |
| Ben Chong | 9/10 | 3934 days | 18% |
| Konstantinos Parsalidis | 10/10 | 3934 days | 18% |
| Silke Richter | 10/10 | 3935 days | 18% |
| Mónica García | 10/10 | 3965 days | 17% |
| streviews | 10/10 | 3995 days | 16% |
| Lynne Cornish | 10/10 | 3996 days | 16% |
| thomas boutard | 10/10 | 4057 days | 13% |
| Marianne Smith | 10/10 | 4087 days | 12% |
| Melinda McNamara | 9/10 | 4087 days | 12% |
| M E Black | 10/10 | 4117 days | 10% |
| michellehendriks5 | 10/10 | 4117 days | 10% |
| Brendan Collins | 10/10 | 4148 days | 9% |
| Adam Munro | 10/10 | 4178 days | 8% |
| Angela Yore | 10/10 | 4178 days | 8% |
| Emma Keegan | 6/10 | 4178 days | 7% |
| Andy Biggins | 8/10 | 4209 days | 6% |
| P Kolk | 10/10 | 4209 days | 6% |
| Dimitri Jacobs | 10/10 | 4237 days | 5% |
| Thomas Sartorius | 10/10 | 4237 days | 5% |
| Jane Curren | 10/10 | 4237 days | 5% |
| Morgan Thomas | 10/10 | 4299 days | 3% |
| Autocaravanista | 10/10 | 4329 days | 1% |
| M Bailey | 10/10 | 4360 days | 0% |
| Dustin Strong | 10/10 | 4390 days | 21% |
| Daniel Field | 10/10 | 4422 days | 21% |
| Nuria Rivas | 10/10 | 4453 days | 21% |
| Ash K | 10/10 | 4483 days | 21% |
| ashbyg | 10/10 | 4514 days | 21% |
| Andrei Kuek | 10/10 | 4514 days | 21% |
| Wilma Heij | 9/10 | 4544 days | 21% |
| Mark McCadden | 10/10 | 4544 days | 21% |
| Chris Jackson | 10/10 | 4544 days | 21% |
| Vince V. | 10/10 | 4544 days | 21% |
| Nicholas Chapman | 10/10 | 4544 days | 21% |
| Thomas Chacko | 10/10 | 4575 days | 21% |
| Linda Simpson | 9/10 | 4575 days | 21% |
| Tim | 9/10 | 4603 days | 21% |
| Eran Israel | 10/10 | 4603 days | 21% |
| Filip Goles | 10/10 | 4634 days | 21% |
| Johan Hereora Hummerhielm | 2/10 | 4634 days | 9% |
| JoMary Smith | 7/10 | 4634 days | 19% |
| Christine Jepp | 10/10 | 4634 days | 21% |
| Simon Fayers | 10/10 | 4665 days | 21% |
| Dutchie | 9/10 | 4665 days | 21% |
| Peter Krivanek | 10/10 | 4665 days | 21% |
| Anne Beveridge | 9/10 | 4695 days | 21% |
| John | 10/10 | 4695 days | 21% |
| Michael M | 10/10 | 4756 days | 21% |
| marianne van eykelenborg | 10/10 | 4756 days | 21% |
| Paul Molloy | 10/10 | 4756 days | 21% |
| Poko Tapurau | 10/10 | 4787 days | 21% |
| Brent Gowan | 10/10 | 4848 days | 21% |
| Mirza | 8/10 | 4999 days | 21% |
| Ann | 10/10 | 4999 days | 21% |
| Jonathan Falgren | 10/10 | 4999 days | 21% |
| Philip Dickie | 10/10 | 5273 days | 21% |
| DavidB | 7/10 | 5305 days | 19% |
| Alan Findlay | 9/10 | 5320 days | 12% |
| Whistlerdewd | 10/10 | 5334 days | 21% |
| Dexter | 10/10 | 5610 days | 21% |
| G Elliason | 7/10 | 5685 days | 11% |
| paris claire | 10/10 | 5686 days | 12% |
| Ron | 9/10 | 5791 days | 21% |
| Bob Kusesia | 10/10 | 6037 days | 12% |
| Ian Watson | 10/10 | 6037 days | 12% |
| M and H Lunn | 8/10 | 6045 days | 12% |
| David Hobson | 8/10 | 6056 days | 12% |
| Carina Raeder | 9/10 | 6062 days | 12% |
| Hans & Karin | 7/10 | 6130 days | 11% |
| andrew walmsley | 10/10 | 6340 days | 21% |
| MiepS | 9/10 | 6358 days | 12% |
| Ning Chan | 9/10 | 6370 days | 21% |
| LindaV | 8/10 | 6404 days | 12% |
| Oscar | 7/10 | 6750 days | 11% |
| Peter | 9/10 | 7152 days | 12% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Affordable Motor Home Rentals experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-5.78% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 85 days. The Affordable Motor Home Rentals experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Affordable Motor Home Rentals experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -2.74% |
| 198 | -2.76% |
| 199 | -2.77% |
| 200 | -2.78% |
| 201 | -2.80% |
| 202 | -2.81% |
| 203 | -2.83% |
| … | … |
Balancing Adjustment
1.02% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
82%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.