Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Affordable Motor Home Rentals.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Affordable Motor Home Rentals
Valid Reviews
299 Valid Reviews
The Affordable Motor Home Rentals experience has a total of 303 reviews. There are 299 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 299 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 205 |
|
69% |
| 9/10 | 61 |
|
20% |
| 8/10 | 17 |
|
6% |
| 7/10 | 8 |
|
3% |
| 6/10 | 3 |
|
1% |
| 5/10 | 0 |
|
0% |
| 4/10 | 1 |
|
0% |
| 3/10 | 1 |
|
0% |
| 2/10 | 2 |
|
1% |
| 1/10 | 1 |
|
0% |
94.35% Average
The raw data average (mean) for all the Affordable Motor Home Rentals valid reviews is 94.35% and is based on 299 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
22 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 299 valid reviews, the experience has 22 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 22 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 7 |
|
32% |
| 9/10 | 6 |
|
27% |
| 8/10 | 6 |
|
27% |
| 7/10 | 3 |
|
14% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
87.73% Average
The raw data average (mean) for all the Affordable Motor Home Rentals face-to-face reviews is 87.73% and is based on 22 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
95.56%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Pam | 10/10 | 1830 days | 100% |
| C & A Betts | 10/10 | 1858 days | 99% |
| Joy | 10/10 | 2042 days | 92% |
| Julie Ng | 10/10 | 2042 days | 92% |
| David Jones | 10/10 | 2073 days | 90% |
| Leandro Haedo | 10/10 | 2073 days | 90% |
| Amanda Lawson | 10/10 | 2073 days | 90% |
| Ken Clearwater | 10/10 | 2073 days | 90% |
| Jennifer Bixby | 10/10 | 2195 days | 86% |
| Michiel Jelijs | 10/10 | 2195 days | 86% |
| Jamie Carey | 10/10 | 2195 days | 86% |
| Robert Schwall | 10/10 | 2195 days | 86% |
| Nicky Bromhall | 9/10 | 2224 days | 84% |
| Timthang | 9/10 | 2224 days | 84% |
| Pastore pierrick | 9/10 | 2255 days | 82% |
| Chiara Rossi | 9/10 | 2255 days | 82% |
| Mike Bromfield | 9/10 | 2255 days | 82% |
| Daniel Lamere | 10/10 | 2255 days | 83% |
| NICHOLAS JEUNE | 10/10 | 2255 days | 83% |
| Matthias Van de veire | 9/10 | 2255 days | 82% |
| neil dougall | 10/10 | 2255 days | 83% |
| Tracey Armstrong | 9/10 | 2255 days | 82% |
| Maria Sainis | 10/10 | 2255 days | 83% |
| Christine Wegener | 10/10 | 2286 days | 82% |
| Olli Jääsaari | 9/10 | 2286 days | 81% |
| JACKIE EHRHARDT | 10/10 | 2286 days | 82% |
| Mandy Chee | 6/10 | 2316 days | 69% |
| lainie epstein | 8/10 | 2316 days | 79% |
| John van Herk | 10/10 | 2316 days | 81% |
| Bernard | 9/10 | 2316 days | 80% |
| Paul Russell | 10/10 | 2347 days | 80% |
| Sara Jensen | 10/10 | 2347 days | 80% |
| Stella Wilson | 10/10 | 2347 days | 80% |
| Dennis Rijbroek | 9/10 | 2377 days | 78% |
| Linda Gallagher | 10/10 | 2377 days | 78% |
| Marco Moreira | 9/10 | 2408 days | 76% |
| Happy camper | 10/10 | 2408 days | 77% |
| Jan Grävemeyer | 9/10 | 2439 days | 75% |
| Graça Roquette | 10/10 | 2469 days | 75% |
| Danny Mao | 10/10 | 2469 days | 75% |
| Chloe Bullock | 10/10 | 2469 days | 75% |
| Kate Tipton | 10/10 | 2500 days | 73% |
| Savilla Manuel | 10/10 | 2500 days | 73% |
| Olivier Gergaud | 10/10 | 2530 days | 72% |
| sheena tan | 8/10 | 2530 days | 71% |
| Christine Pooley | 10/10 | 2530 days | 72% |
| Alisa Failor | 10/10 | 2530 days | 72% |
| Aimee Spevak | 10/10 | 2561 days | 71% |
| Winston Bell | 10/10 | 2561 days | 71% |
| Irene Weinkogl | 8/10 | 2561 days | 70% |
| Cory | 10/10 | 2561 days | 71% |
| Tony O’Neill | 9/10 | 2561 days | 70% |
| Jim Lundy and Sherryl Livingston | 10/10 | 2561 days | 71% |
| paul engerand | 10/10 | 2561 days | 71% |
| Paul Smith | 10/10 | 2561 days | 71% |
| Tobias Geiger | 8/10 | 2589 days | 69% |
| Pierre Lemaistre | 9/10 | 2589 days | 69% |
| Melanie Berger | 8/10 | 2589 days | 69% |
| Georges BOUDIN | 9/10 | 2589 days | 69% |
| Tami Bass | 10/10 | 2589 days | 70% |
| Jonathan Taverner | 10/10 | 2589 days | 70% |
| Joanne Enders | 10/10 | 2589 days | 70% |
| Theo Stockmann | 10/10 | 2589 days | 70% |
| agnes janszen | 10/10 | 2620 days | 69% |
| Claire Cherrington | 10/10 | 2620 days | 69% |
| Maria van Loon | 10/10 | 2620 days | 69% |
| Jackie Sue | 10/10 | 2620 days | 69% |
| Alexandra Brown | 10/10 | 2620 days | 69% |
| Paolo Mauro | 10/10 | 2620 days | 69% |
| Matthew Parkman | 10/10 | 2620 days | 69% |
| Tom | 10/10 | 2620 days | 69% |
| Timothy McFadden | 10/10 | 2651 days | 68% |
| Jan Hoffmann | 10/10 | 2651 days | 68% |
| aneta thomsen | 8/10 | 2651 days | 66% |
| Xavier Bracquart | 9/10 | 2651 days | 67% |
| NZroadtrippers | 10/10 | 2651 days | 68% |
| Annabel Mason | 10/10 | 2651 days | 68% |
| Oz and Tina | 10/10 | 2651 days | 68% |
| t h | 10/10 | 2651 days | 68% |
| Claire | 10/10 | 2651 days | 68% |
| Cindy | 10/10 | 2651 days | 68% |
| Sharon Burgess | 10/10 | 2681 days | 66% |
| Boris Leroy | 9/10 | 2681 days | 66% |
| John Wells | 10/10 | 2681 days | 66% |
| javier garcia | 9/10 | 2681 days | 66% |
| Rosanna Nolan | 10/10 | 2681 days | 66% |
| Omid Shahani | 10/10 | 2681 days | 66% |
| Thierry GACHES | 9/10 | 2681 days | 66% |
| Steve Mitchell | 9/10 | 2681 days | 66% |
| Dallas Cluff | 10/10 | 2681 days | 66% |
| Mustaqeem | 10/10 | 2681 days | 66% |
| Diogo Loureiro | 10/10 | 2681 days | 66% |
| Thibaut Drevet | 10/10 | 2681 days | 66% |
| Jude Ong | 10/10 | 2712 days | 65% |
| Todd Weibel | 3/10 | 2712 days | 35% |
| Andrew Brealey | 10/10 | 2712 days | 65% |
| Edward Lowe | 10/10 | 2712 days | 65% |
| Georgia Nery | 10/10 | 2742 days | 64% |
| Kelli Rumore | 10/10 | 2742 days | 64% |
| Kristy | 10/10 | 2742 days | 64% |
| Gillian Hancock | 10/10 | 2742 days | 64% |
| Nichola Stretch | 10/10 | 2773 days | 63% |
| Loh | 10/10 | 2773 days | 63% |
| Vivien Soh | 10/10 | 2773 days | 63% |
| Melissa Hsu | 10/10 | 2804 days | 61% |
| Nicolas Mollet | 10/10 | 2865 days | 59% |
| Jess Ballard | 10/10 | 2865 days | 59% |
| Steve Wilkinson | 10/10 | 2865 days | 59% |
| Jack | 10/10 | 2865 days | 59% |
| Karyn Rayner | 9/10 | 2895 days | 57% |
| Julie Crawshaw | 9/10 | 2895 days | 57% |
| Debbie Wight | 9/10 | 2895 days | 57% |
| David Elliott | 10/10 | 2895 days | 58% |
| Donna Green | 10/10 | 2895 days | 58% |
| anaisbitt@live.com | 10/10 | 2895 days | 58% |
| Jarrod Pudsey | 10/10 | 2895 days | 58% |
| Tabea | 10/10 | 2895 days | 58% |
| Gabriel Santos | 10/10 | 2895 days | 58% |
| Dan Parker | 4/10 | 2926 days | 37% |
| Greg Parry | 10/10 | 2926 days | 57% |
| Laura Porter | 10/10 | 2926 days | 57% |
| Jesper Christensen | 10/10 | 2926 days | 57% |
| Anna Leonard | 10/10 | 2926 days | 57% |
| Ruben Roa Hernandez | 9/10 | 2926 days | 56% |
| Rory Baynes | 10/10 | 2954 days | 56% |
| Sally Irving | 10/10 | 2954 days | 56% |
| jason bassett | 10/10 | 2954 days | 56% |
| Chris Blackwell | 9/10 | 2954 days | 55% |
| Rachelle Philippen | 9/10 | 2954 days | 55% |
| Gordon Hughes | 9/10 | 2985 days | 54% |
| Henk Siegers | 7/10 | 2985 days | 50% |
| Johannes Partheymueller | 10/10 | 2985 days | 54% |
| Emily Freistatter | 9/10 | 2985 days | 54% |
| Pierre Mangin | 9/10 | 2985 days | 54% |
| Nz Traveller | 10/10 | 2985 days | 54% |
| Andy Grayshon | 10/10 | 2985 days | 54% |
| Rozanna Kyle-Robinson | 10/10 | 2985 days | 54% |
| Don Rostedt | 9/10 | 2985 days | 54% |
| martin shale | 10/10 | 2985 days | 54% |
| Mick Havill | 10/10 | 3016 days | 53% |
| Nicole Long | 7/10 | 3016 days | 49% |
| Lindsay Baugh | 10/10 | 3016 days | 53% |
| Pete Halsall | 10/10 | 3016 days | 53% |
| Anika Lakhani | 10/10 | 3016 days | 53% |
| Marjeta Kuralt | 10/10 | 3016 days | 53% |
| Michael Thomas Hermawan | 10/10 | 3046 days | 52% |
| Chris Oberson | 10/10 | 3046 days | 52% |
| Wilson Ting | 9/10 | 3046 days | 51% |
| NOR HISHAM HAJI ALI | 10/10 | 3077 days | 51% |
| Faustino Merlo | 9/10 | 3077 days | 50% |
| Anya Staal | 10/10 | 3077 days | 51% |
| Alan Bannister | 10/10 | 3077 days | 51% |
| Scott Wallis | 8/10 | 3077 days | 50% |
| Ed Shaddick | 10/10 | 3107 days | 49% |
| Rick Hall | 10/10 | 3107 days | 49% |
| Vanessa Paran | 10/10 | 3107 days | 49% |
| Che Junaid Mayet | 10/10 | 3107 days | 49% |
| Happy camper | 10/10 | 3138 days | 48% |
| meghan cuming | 10/10 | 3138 days | 48% |
| Viki Withers | 10/10 | 3169 days | 47% |
| Paul Thompson | 10/10 | 3199 days | 46% |
| Carl Murray | 2/10 | 3230 days | 20% |
| Jared Sartee | 10/10 | 3260 days | 43% |
| Shardul Phadnis | 6/10 | 3260 days | 37% |
| Judy Lawlor | 10/10 | 3260 days | 43% |
| Craig Mckay | 9/10 | 3260 days | 43% |
| Tracy Mering Stephen Law | 9/10 | 3260 days | 43% |
| Dennis Andrews | 10/10 | 3260 days | 43% |
| Nick Borland | 10/10 | 3260 days | 43% |
| Sjoerd Tolsma | 9/10 | 3269 days | 25% |
| Craig McKay | 10/10 | 3279 days | 25% |
| Rosalind Russell | 9/10 | 3291 days | 42% |
| Michal Snehota | 10/10 | 3291 days | 42% |
| murray keig | 10/10 | 3291 days | 42% |
| C Clarke | 8/10 | 3312 days | 24% |
| Clare Yeh | 10/10 | 3319 days | 41% |
| Cadey Korson | 9/10 | 3319 days | 41% |
| Matthew Parkman | 10/10 | 3319 days | 41% |
| Lynn Newhouse | 10/10 | 3319 days | 41% |
| Judy Little | 10/10 | 3319 days | 41% |
| Alice Ormandy | 9/10 | 3334 days | 24% |
| David Tomlinson | 10/10 | 3350 days | 40% |
| John Malone | 8/10 | 3350 days | 39% |
| Marcello Rossini | 9/10 | 3350 days | 39% |
| Leonie Westerhot | 10/10 | 3367 days | 23% |
| Jesse Arthur | 10/10 | 3381 days | 39% |
| Julie Manchester | 10/10 | 3381 days | 39% |
| Carine Av | 10/10 | 3411 days | 37% |
| hans soerensen | 10/10 | 3411 days | 37% |
| Jude Ong | 10/10 | 3411 days | 37% |
| liwen chan | 10/10 | 3411 days | 37% |
| Dalila Mohammed Isa | 8/10 | 3411 days | 37% |
| Wayne Fisher | 9/10 | 3411 days | 37% |
| Gary Ong | 1/10 | 3442 days | 14% |
| Tanya Davies | 9/10 | 3442 days | 36% |
| Heather D | 10/10 | 3472 days | 35% |
| Chea Hao Wong | 10/10 | 3472 days | 35% |
| Ashleigh McCord | 9/10 | 3472 days | 35% |
| Russel Brewty | 9/10 | 3503 days | 33% |
| Pieter Jacobs | 10/10 | 3503 days | 34% |
| Franck Mazas | 9/10 | 3503 days | 33% |
| Matt Tsagopoulos | 10/10 | 3503 days | 34% |
| Kuldeep Nandurkar | 10/10 | 3534 days | 33% |
| weeping ng | 10/10 | 3564 days | 31% |
| Brent Grohman | 10/10 | 3595 days | 30% |
| Ainsley Farrell | 10/10 | 3595 days | 30% |
| Anne Coleman | 10/10 | 3595 days | 30% |
| Casey Blyth | 10/10 | 3625 days | 29% |
| Sim | 10/10 | 3625 days | 29% |
| Lisa Lomas | 10/10 | 3625 days | 29% |
| Amber Jordan | 9/10 | 3625 days | 29% |
| Maarten Simons | 8/10 | 3635 days | 16% |
| Jenny Young | 10/10 | 3645 days | 17% |
| Bob van Hest | 10/10 | 3656 days | 28% |
| Maike Santelmann | 8/10 | 3674 days | 15% |
| Hakim Naj | 9/10 | 3685 days | 26% |
| costa | 9/10 | 3685 days | 26% |
| haslina mohamad | 10/10 | 3685 days | 27% |
| delphine | 7/10 | 3685 days | 25% |
| Damien Brocklejhurst | 9/10 | 3685 days | 26% |
| Chris Simpson | 10/10 | 3706 days | 15% |
| Martin S | 10/10 | 3716 days | 25% |
| Douglas Pinn | 10/10 | 3716 days | 25% |
| Alison Firth | 10/10 | 3716 days | 25% |
| Ben Chong | 9/10 | 3747 days | 24% |
| Konstantinos Parsalidis | 10/10 | 3747 days | 24% |
| Silke Richter | 10/10 | 3747 days | 24% |
| Mónica García | 10/10 | 3777 days | 23% |
| streviews | 10/10 | 3808 days | 22% |
| Lynne Cornish | 10/10 | 3808 days | 22% |
| thomas boutard | 10/10 | 3869 days | 19% |
| Marianne Smith | 10/10 | 3900 days | 18% |
| Melinda McNamara | 9/10 | 3900 days | 18% |
| M E Black | 10/10 | 3930 days | 17% |
| michellehendriks5 | 10/10 | 3930 days | 17% |
| Brendan Collins | 10/10 | 3961 days | 16% |
| Adam Munro | 10/10 | 3991 days | 14% |
| Angela Yore | 10/10 | 3991 days | 14% |
| Emma Keegan | 6/10 | 3991 days | 12% |
| Andy Biggins | 8/10 | 4022 days | 13% |
| P Kolk | 10/10 | 4022 days | 13% |
| Dimitri Jacobs | 10/10 | 4050 days | 12% |
| Thomas Sartorius | 10/10 | 4050 days | 12% |
| Jane Curren | 10/10 | 4050 days | 12% |
| Morgan Thomas | 10/10 | 4112 days | 10% |
| Autocaravanista | 10/10 | 4142 days | 8% |
| M Bailey | 10/10 | 4173 days | 7% |
| Dustin Strong | 10/10 | 4203 days | 6% |
| Daniel Field | 10/10 | 4234 days | 5% |
| Nuria Rivas | 10/10 | 4265 days | 4% |
| Ash K | 10/10 | 4295 days | 2% |
| ashbyg | 10/10 | 4326 days | 1% |
| Andrei Kuek | 10/10 | 4326 days | 1% |
| Wilma Heij | 9/10 | 4356 days | 0% |
| Mark McCadden | 10/10 | 4356 days | 0% |
| Chris Jackson | 10/10 | 4356 days | 0% |
| Vince V. | 10/10 | 4356 days | 0% |
| Nicholas Chapman | 10/10 | 4356 days | 0% |
| Thomas Chacko | 10/10 | 4387 days | 19% |
| Linda Simpson | 9/10 | 4387 days | 19% |
| Tim | 9/10 | 4415 days | 19% |
| Eran Israel | 10/10 | 4415 days | 19% |
| Filip Goles | 10/10 | 4446 days | 19% |
| Johan Hereora Hummerhielm | 2/10 | 4446 days | 8% |
| JoMary Smith | 7/10 | 4446 days | 18% |
| Christine Jepp | 10/10 | 4446 days | 19% |
| Simon Fayers | 10/10 | 4477 days | 19% |
| Dutchie | 9/10 | 4477 days | 19% |
| Peter Krivanek | 10/10 | 4477 days | 19% |
| Anne Beveridge | 9/10 | 4507 days | 19% |
| John | 10/10 | 4507 days | 19% |
| Michael M | 10/10 | 4568 days | 19% |
| marianne van eykelenborg | 10/10 | 4568 days | 19% |
| Paul Molloy | 10/10 | 4568 days | 19% |
| Poko Tapurau | 10/10 | 4599 days | 19% |
| Brent Gowan | 10/10 | 4660 days | 19% |
| Mirza | 8/10 | 4811 days | 19% |
| Ann | 10/10 | 4811 days | 19% |
| Jonathan Falgren | 10/10 | 4811 days | 19% |
| Philip Dickie | 10/10 | 5086 days | 19% |
| DavidB | 7/10 | 5117 days | 18% |
| Alan Findlay | 9/10 | 5132 days | 11% |
| Whistlerdewd | 10/10 | 5146 days | 19% |
| Dexter | 10/10 | 5422 days | 19% |
| G Elliason | 7/10 | 5497 days | 10% |
| paris claire | 10/10 | 5498 days | 11% |
| Ron | 9/10 | 5603 days | 19% |
| Bob Kusesia | 10/10 | 5849 days | 11% |
| Ian Watson | 10/10 | 5849 days | 11% |
| M and H Lunn | 8/10 | 5857 days | 11% |
| David Hobson | 8/10 | 5868 days | 11% |
| Carina Raeder | 9/10 | 5874 days | 11% |
| Hans & Karin | 7/10 | 5942 days | 10% |
| andrew walmsley | 10/10 | 6152 days | 19% |
| MiepS | 9/10 | 6170 days | 11% |
| Ning Chan | 9/10 | 6182 days | 19% |
| LindaV | 8/10 | 6216 days | 11% |
| Oscar | 7/10 | 6562 days | 10% |
| Peter | 9/10 | 6964 days | 11% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Affordable Motor Home Rentals experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-7.08% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 56 days. The Affordable Motor Home Rentals experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Affordable Motor Home Rentals experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.02% |
| 198 | -4.04% |
| 199 | -4.06% |
| 200 | -4.08% |
| 201 | -4.10% |
| 202 | -4.12% |
| 203 | -4.14% |
| … | … |
Balancing Adjustment
1.22% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
81%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.