Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Affordable Motor Home Rentals.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Affordable Motor Home Rentals
Valid Reviews
299 Valid Reviews
The Affordable Motor Home Rentals experience has a total of 303 reviews. There are 299 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 299 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 205 |
|
69% |
| 9/10 | 61 |
|
20% |
| 8/10 | 17 |
|
6% |
| 7/10 | 8 |
|
3% |
| 6/10 | 3 |
|
1% |
| 5/10 | 0 |
|
0% |
| 4/10 | 1 |
|
0% |
| 3/10 | 1 |
|
0% |
| 2/10 | 2 |
|
1% |
| 1/10 | 1 |
|
0% |
94.35% Average
The raw data average (mean) for all the Affordable Motor Home Rentals valid reviews is 94.35% and is based on 299 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
22 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 299 valid reviews, the experience has 22 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 22 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 7 |
|
32% |
| 9/10 | 6 |
|
27% |
| 8/10 | 6 |
|
27% |
| 7/10 | 3 |
|
14% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
87.73% Average
The raw data average (mean) for all the Affordable Motor Home Rentals face-to-face reviews is 87.73% and is based on 22 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
95.59%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Pam | 10/10 | 1916 days | 100% |
| C & A Betts | 10/10 | 1944 days | 99% |
| Joy | 10/10 | 2128 days | 91% |
| Julie Ng | 10/10 | 2128 days | 91% |
| David Jones | 10/10 | 2159 days | 90% |
| Leandro Haedo | 10/10 | 2159 days | 90% |
| Amanda Lawson | 10/10 | 2159 days | 90% |
| Ken Clearwater | 10/10 | 2159 days | 90% |
| Jennifer Bixby | 10/10 | 2281 days | 85% |
| Michiel Jelijs | 10/10 | 2281 days | 85% |
| Jamie Carey | 10/10 | 2281 days | 85% |
| Robert Schwall | 10/10 | 2281 days | 85% |
| Nicky Bromhall | 9/10 | 2310 days | 83% |
| Timthang | 9/10 | 2310 days | 83% |
| Pastore pierrick | 9/10 | 2341 days | 82% |
| Chiara Rossi | 9/10 | 2341 days | 82% |
| Mike Bromfield | 9/10 | 2341 days | 82% |
| Daniel Lamere | 10/10 | 2341 days | 83% |
| NICHOLAS JEUNE | 10/10 | 2341 days | 83% |
| Matthias Van de veire | 9/10 | 2341 days | 82% |
| neil dougall | 10/10 | 2341 days | 83% |
| Tracey Armstrong | 9/10 | 2341 days | 82% |
| Maria Sainis | 10/10 | 2341 days | 83% |
| Christine Wegener | 10/10 | 2372 days | 81% |
| Olli Jääsaari | 9/10 | 2372 days | 80% |
| JACKIE EHRHARDT | 10/10 | 2372 days | 81% |
| Mandy Chee | 6/10 | 2402 days | 69% |
| lainie epstein | 8/10 | 2402 days | 78% |
| John van Herk | 10/10 | 2402 days | 80% |
| Bernard | 9/10 | 2402 days | 79% |
| Paul Russell | 10/10 | 2433 days | 79% |
| Sara Jensen | 10/10 | 2433 days | 79% |
| Stella Wilson | 10/10 | 2433 days | 79% |
| Dennis Rijbroek | 9/10 | 2463 days | 77% |
| Linda Gallagher | 10/10 | 2463 days | 78% |
| Marco Moreira | 9/10 | 2494 days | 75% |
| Happy camper | 10/10 | 2494 days | 76% |
| Jan Grävemeyer | 9/10 | 2525 days | 74% |
| Graça Roquette | 10/10 | 2555 days | 74% |
| Danny Mao | 10/10 | 2555 days | 74% |
| Chloe Bullock | 10/10 | 2555 days | 74% |
| Kate Tipton | 10/10 | 2586 days | 72% |
| Savilla Manuel | 10/10 | 2586 days | 72% |
| Olivier Gergaud | 10/10 | 2616 days | 71% |
| sheena tan | 8/10 | 2616 days | 70% |
| Christine Pooley | 10/10 | 2616 days | 71% |
| Alisa Failor | 10/10 | 2616 days | 71% |
| Aimee Spevak | 10/10 | 2647 days | 70% |
| Winston Bell | 10/10 | 2647 days | 70% |
| Irene Weinkogl | 8/10 | 2647 days | 69% |
| Cory | 10/10 | 2647 days | 70% |
| Tony O’Neill | 9/10 | 2647 days | 69% |
| Jim Lundy and Sherryl Livingston | 10/10 | 2647 days | 70% |
| paul engerand | 10/10 | 2647 days | 70% |
| Paul Smith | 10/10 | 2647 days | 70% |
| Tobias Geiger | 8/10 | 2675 days | 67% |
| Pierre Lemaistre | 9/10 | 2675 days | 68% |
| Melanie Berger | 8/10 | 2675 days | 67% |
| Georges BOUDIN | 9/10 | 2675 days | 68% |
| Tami Bass | 10/10 | 2675 days | 69% |
| Jonathan Taverner | 10/10 | 2675 days | 69% |
| Joanne Enders | 10/10 | 2675 days | 69% |
| Theo Stockmann | 10/10 | 2675 days | 69% |
| agnes janszen | 10/10 | 2706 days | 68% |
| Claire Cherrington | 10/10 | 2706 days | 68% |
| Maria van Loon | 10/10 | 2706 days | 68% |
| Jackie Sue | 10/10 | 2706 days | 68% |
| Alexandra Brown | 10/10 | 2706 days | 68% |
| Paolo Mauro | 10/10 | 2706 days | 68% |
| Matthew Parkman | 10/10 | 2706 days | 68% |
| Tom | 10/10 | 2706 days | 68% |
| Timothy McFadden | 10/10 | 2737 days | 66% |
| Jan Hoffmann | 10/10 | 2737 days | 66% |
| aneta thomsen | 8/10 | 2737 days | 65% |
| Xavier Bracquart | 9/10 | 2737 days | 66% |
| NZroadtrippers | 10/10 | 2737 days | 66% |
| Annabel Mason | 10/10 | 2737 days | 66% |
| Oz and Tina | 10/10 | 2737 days | 66% |
| t h | 10/10 | 2737 days | 66% |
| Claire | 10/10 | 2737 days | 66% |
| Cindy | 10/10 | 2737 days | 66% |
| Sharon Burgess | 10/10 | 2767 days | 65% |
| Boris Leroy | 9/10 | 2767 days | 64% |
| John Wells | 10/10 | 2767 days | 65% |
| javier garcia | 9/10 | 2767 days | 64% |
| Rosanna Nolan | 10/10 | 2767 days | 65% |
| Omid Shahani | 10/10 | 2767 days | 65% |
| Thierry GACHES | 9/10 | 2767 days | 64% |
| Steve Mitchell | 9/10 | 2767 days | 64% |
| Dallas Cluff | 10/10 | 2767 days | 65% |
| Mustaqeem | 10/10 | 2767 days | 65% |
| Diogo Loureiro | 10/10 | 2767 days | 65% |
| Thibaut Drevet | 10/10 | 2767 days | 65% |
| Jude Ong | 10/10 | 2798 days | 64% |
| Todd Weibel | 3/10 | 2798 days | 34% |
| Andrew Brealey | 10/10 | 2798 days | 64% |
| Edward Lowe | 10/10 | 2798 days | 64% |
| Georgia Nery | 10/10 | 2828 days | 63% |
| Kelli Rumore | 10/10 | 2828 days | 63% |
| Kristy | 10/10 | 2828 days | 63% |
| Gillian Hancock | 10/10 | 2828 days | 63% |
| Nichola Stretch | 10/10 | 2859 days | 61% |
| Loh | 10/10 | 2859 days | 61% |
| Vivien Soh | 10/10 | 2859 days | 61% |
| Melissa Hsu | 10/10 | 2890 days | 60% |
| Nicolas Mollet | 10/10 | 2951 days | 57% |
| Jess Ballard | 10/10 | 2951 days | 57% |
| Steve Wilkinson | 10/10 | 2951 days | 57% |
| Jack | 10/10 | 2951 days | 57% |
| Karyn Rayner | 9/10 | 2981 days | 56% |
| Julie Crawshaw | 9/10 | 2981 days | 56% |
| Debbie Wight | 9/10 | 2981 days | 56% |
| David Elliott | 10/10 | 2981 days | 56% |
| Donna Green | 10/10 | 2981 days | 56% |
| anaisbitt@live.com | 10/10 | 2981 days | 56% |
| Jarrod Pudsey | 10/10 | 2981 days | 56% |
| Tabea | 10/10 | 2981 days | 56% |
| Gabriel Santos | 10/10 | 2981 days | 56% |
| Dan Parker | 4/10 | 3012 days | 36% |
| Greg Parry | 10/10 | 3012 days | 55% |
| Laura Porter | 10/10 | 3012 days | 55% |
| Jesper Christensen | 10/10 | 3012 days | 55% |
| Anna Leonard | 10/10 | 3012 days | 55% |
| Ruben Roa Hernandez | 9/10 | 3012 days | 54% |
| Rory Baynes | 10/10 | 3040 days | 54% |
| Sally Irving | 10/10 | 3040 days | 54% |
| jason bassett | 10/10 | 3040 days | 54% |
| Chris Blackwell | 9/10 | 3040 days | 53% |
| Rachelle Philippen | 9/10 | 3040 days | 53% |
| Gordon Hughes | 9/10 | 3071 days | 52% |
| Henk Siegers | 7/10 | 3071 days | 49% |
| Johannes Partheymueller | 10/10 | 3071 days | 53% |
| Emily Freistatter | 9/10 | 3071 days | 52% |
| Pierre Mangin | 9/10 | 3071 days | 52% |
| Nz Traveller | 10/10 | 3071 days | 53% |
| Andy Grayshon | 10/10 | 3071 days | 53% |
| Rozanna Kyle-Robinson | 10/10 | 3071 days | 53% |
| Don Rostedt | 9/10 | 3071 days | 52% |
| martin shale | 10/10 | 3071 days | 53% |
| Mick Havill | 10/10 | 3102 days | 51% |
| Nicole Long | 7/10 | 3102 days | 48% |
| Lindsay Baugh | 10/10 | 3102 days | 51% |
| Pete Halsall | 10/10 | 3102 days | 51% |
| Anika Lakhani | 10/10 | 3102 days | 51% |
| Marjeta Kuralt | 10/10 | 3102 days | 51% |
| Michael Thomas Hermawan | 10/10 | 3132 days | 50% |
| Chris Oberson | 10/10 | 3132 days | 50% |
| Wilson Ting | 9/10 | 3132 days | 50% |
| NOR HISHAM HAJI ALI | 10/10 | 3163 days | 49% |
| Faustino Merlo | 9/10 | 3163 days | 48% |
| Anya Staal | 10/10 | 3163 days | 49% |
| Alan Bannister | 10/10 | 3163 days | 49% |
| Scott Wallis | 8/10 | 3163 days | 48% |
| Ed Shaddick | 10/10 | 3193 days | 48% |
| Rick Hall | 10/10 | 3193 days | 48% |
| Vanessa Paran | 10/10 | 3193 days | 48% |
| Che Junaid Mayet | 10/10 | 3193 days | 48% |
| Happy camper | 10/10 | 3224 days | 46% |
| meghan cuming | 10/10 | 3224 days | 46% |
| Viki Withers | 10/10 | 3255 days | 45% |
| Paul Thompson | 10/10 | 3285 days | 44% |
| Carl Murray | 2/10 | 3316 days | 19% |
| Jared Sartee | 10/10 | 3346 days | 41% |
| Shardul Phadnis | 6/10 | 3346 days | 35% |
| Judy Lawlor | 10/10 | 3346 days | 41% |
| Craig Mckay | 9/10 | 3346 days | 41% |
| Tracy Mering Stephen Law | 9/10 | 3346 days | 41% |
| Dennis Andrews | 10/10 | 3346 days | 41% |
| Nick Borland | 10/10 | 3346 days | 41% |
| Sjoerd Tolsma | 9/10 | 3355 days | 24% |
| Craig McKay | 10/10 | 3365 days | 24% |
| Rosalind Russell | 9/10 | 3377 days | 40% |
| Michal Snehota | 10/10 | 3377 days | 40% |
| murray keig | 10/10 | 3377 days | 40% |
| C Clarke | 8/10 | 3398 days | 22% |
| Clare Yeh | 10/10 | 3405 days | 39% |
| Cadey Korson | 9/10 | 3405 days | 38% |
| Matthew Parkman | 10/10 | 3405 days | 39% |
| Lynn Newhouse | 10/10 | 3405 days | 39% |
| Judy Little | 10/10 | 3405 days | 39% |
| Alice Ormandy | 9/10 | 3420 days | 22% |
| David Tomlinson | 10/10 | 3436 days | 38% |
| John Malone | 8/10 | 3436 days | 37% |
| Marcello Rossini | 9/10 | 3436 days | 37% |
| Leonie Westerhot | 10/10 | 3453 days | 22% |
| Jesse Arthur | 10/10 | 3467 days | 36% |
| Julie Manchester | 10/10 | 3467 days | 36% |
| Carine Av | 10/10 | 3497 days | 35% |
| hans soerensen | 10/10 | 3497 days | 35% |
| Jude Ong | 10/10 | 3497 days | 35% |
| liwen chan | 10/10 | 3497 days | 35% |
| Dalila Mohammed Isa | 8/10 | 3497 days | 34% |
| Wayne Fisher | 9/10 | 3497 days | 35% |
| Gary Ong | 1/10 | 3528 days | 13% |
| Tanya Davies | 9/10 | 3528 days | 33% |
| Heather D | 10/10 | 3558 days | 33% |
| Chea Hao Wong | 10/10 | 3558 days | 33% |
| Ashleigh McCord | 9/10 | 3558 days | 32% |
| Russel Brewty | 9/10 | 3589 days | 31% |
| Pieter Jacobs | 10/10 | 3589 days | 31% |
| Franck Mazas | 9/10 | 3589 days | 31% |
| Matt Tsagopoulos | 10/10 | 3589 days | 31% |
| Kuldeep Nandurkar | 10/10 | 3620 days | 30% |
| weeping ng | 10/10 | 3650 days | 29% |
| Brent Grohman | 10/10 | 3681 days | 28% |
| Ainsley Farrell | 10/10 | 3681 days | 28% |
| Anne Coleman | 10/10 | 3681 days | 28% |
| Casey Blyth | 10/10 | 3711 days | 26% |
| Sim | 10/10 | 3711 days | 26% |
| Lisa Lomas | 10/10 | 3711 days | 26% |
| Amber Jordan | 9/10 | 3711 days | 26% |
| Maarten Simons | 8/10 | 3721 days | 15% |
| Jenny Young | 10/10 | 3731 days | 15% |
| Bob van Hest | 10/10 | 3742 days | 25% |
| Maike Santelmann | 8/10 | 3760 days | 14% |
| Hakim Naj | 9/10 | 3771 days | 24% |
| costa | 9/10 | 3771 days | 24% |
| haslina mohamad | 10/10 | 3771 days | 24% |
| delphine | 7/10 | 3771 days | 22% |
| Damien Brocklejhurst | 9/10 | 3771 days | 24% |
| Chris Simpson | 10/10 | 3792 days | 13% |
| Martin S | 10/10 | 3802 days | 23% |
| Douglas Pinn | 10/10 | 3802 days | 23% |
| Alison Firth | 10/10 | 3802 days | 23% |
| Ben Chong | 9/10 | 3833 days | 21% |
| Konstantinos Parsalidis | 10/10 | 3833 days | 21% |
| Silke Richter | 10/10 | 3833 days | 21% |
| Mónica García | 10/10 | 3863 days | 20% |
| streviews | 10/10 | 3894 days | 19% |
| Lynne Cornish | 10/10 | 3894 days | 19% |
| thomas boutard | 10/10 | 3955 days | 16% |
| Marianne Smith | 10/10 | 3986 days | 15% |
| Melinda McNamara | 9/10 | 3986 days | 15% |
| M E Black | 10/10 | 4016 days | 14% |
| michellehendriks5 | 10/10 | 4016 days | 14% |
| Brendan Collins | 10/10 | 4047 days | 12% |
| Adam Munro | 10/10 | 4077 days | 11% |
| Angela Yore | 10/10 | 4077 days | 11% |
| Emma Keegan | 6/10 | 4077 days | 10% |
| Andy Biggins | 8/10 | 4108 days | 10% |
| P Kolk | 10/10 | 4108 days | 10% |
| Dimitri Jacobs | 10/10 | 4136 days | 9% |
| Thomas Sartorius | 10/10 | 4136 days | 9% |
| Jane Curren | 10/10 | 4136 days | 9% |
| Morgan Thomas | 10/10 | 4198 days | 6% |
| Autocaravanista | 10/10 | 4228 days | 5% |
| M Bailey | 10/10 | 4259 days | 4% |
| Dustin Strong | 10/10 | 4289 days | 3% |
| Daniel Field | 10/10 | 4320 days | 1% |
| Nuria Rivas | 10/10 | 4351 days | 0% |
| Ash K | 10/10 | 4381 days | 20% |
| ashbyg | 10/10 | 4412 days | 20% |
| Andrei Kuek | 10/10 | 4412 days | 20% |
| Wilma Heij | 9/10 | 4442 days | 20% |
| Mark McCadden | 10/10 | 4442 days | 20% |
| Chris Jackson | 10/10 | 4442 days | 20% |
| Vince V. | 10/10 | 4442 days | 20% |
| Nicholas Chapman | 10/10 | 4442 days | 20% |
| Thomas Chacko | 10/10 | 4473 days | 20% |
| Linda Simpson | 9/10 | 4473 days | 20% |
| Tim | 9/10 | 4501 days | 20% |
| Eran Israel | 10/10 | 4501 days | 20% |
| Filip Goles | 10/10 | 4532 days | 20% |
| Johan Hereora Hummerhielm | 2/10 | 4532 days | 8% |
| JoMary Smith | 7/10 | 4532 days | 18% |
| Christine Jepp | 10/10 | 4532 days | 20% |
| Simon Fayers | 10/10 | 4563 days | 20% |
| Dutchie | 9/10 | 4563 days | 20% |
| Peter Krivanek | 10/10 | 4563 days | 20% |
| Anne Beveridge | 9/10 | 4593 days | 20% |
| John | 10/10 | 4593 days | 20% |
| Michael M | 10/10 | 4654 days | 20% |
| marianne van eykelenborg | 10/10 | 4654 days | 20% |
| Paul Molloy | 10/10 | 4654 days | 20% |
| Poko Tapurau | 10/10 | 4685 days | 20% |
| Brent Gowan | 10/10 | 4746 days | 20% |
| Mirza | 8/10 | 4897 days | 19% |
| Ann | 10/10 | 4897 days | 20% |
| Jonathan Falgren | 10/10 | 4897 days | 20% |
| Philip Dickie | 10/10 | 5172 days | 20% |
| DavidB | 7/10 | 5203 days | 18% |
| Alan Findlay | 9/10 | 5218 days | 11% |
| Whistlerdewd | 10/10 | 5232 days | 20% |
| Dexter | 10/10 | 5508 days | 20% |
| G Elliason | 7/10 | 5583 days | 10% |
| paris claire | 10/10 | 5584 days | 11% |
| Ron | 9/10 | 5689 days | 20% |
| Bob Kusesia | 10/10 | 5935 days | 11% |
| Ian Watson | 10/10 | 5935 days | 11% |
| M and H Lunn | 8/10 | 5943 days | 11% |
| David Hobson | 8/10 | 5954 days | 11% |
| Carina Raeder | 9/10 | 5960 days | 11% |
| Hans & Karin | 7/10 | 6028 days | 10% |
| andrew walmsley | 10/10 | 6238 days | 20% |
| MiepS | 9/10 | 6256 days | 11% |
| Ning Chan | 9/10 | 6268 days | 20% |
| LindaV | 8/10 | 6302 days | 11% |
| Oscar | 7/10 | 6648 days | 10% |
| Peter | 9/10 | 7050 days | 11% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Affordable Motor Home Rentals experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-5.49% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 104 days. The Affordable Motor Home Rentals experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Affordable Motor Home Rentals experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -2.45% |
| 198 | -2.47% |
| 199 | -2.48% |
| 200 | -2.49% |
| 201 | -2.50% |
| 202 | -2.52% |
| 203 | -2.53% |
| … | … |
Balancing Adjustment
0.99% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
82%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.