Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Affordable Motor Home Rentals.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Affordable Motor Home Rentals
Valid Reviews
300 Valid Reviews
The Affordable Motor Home Rentals experience has a total of 305 reviews. There are 300 valid reviews that are included when calculating the ranking score and 5 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 300 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 205 |
|
68% |
| 9/10 | 62 |
|
21% |
| 8/10 | 17 |
|
6% |
| 7/10 | 8 |
|
3% |
| 6/10 | 3 |
|
1% |
| 5/10 | 0 |
|
0% |
| 4/10 | 1 |
|
0% |
| 3/10 | 1 |
|
0% |
| 2/10 | 2 |
|
1% |
| 1/10 | 1 |
|
0% |
94.33% Average
The raw data average (mean) for all the Affordable Motor Home Rentals valid reviews is 94.33% and is based on 300 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
22 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 300 valid reviews, the experience has 22 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 22 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 7 |
|
32% |
| 9/10 | 6 |
|
27% |
| 8/10 | 6 |
|
27% |
| 7/10 | 3 |
|
14% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
87.73% Average
The raw data average (mean) for all the Affordable Motor Home Rentals face-to-face reviews is 87.73% and is based on 22 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
95.53%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Pam | 10/10 | 1775 days | 100% |
| C & A Betts | 10/10 | 1803 days | 98% |
| Joy | 10/10 | 1988 days | 91% |
| Julie Ng | 10/10 | 1988 days | 91% |
| David Jones | 10/10 | 2019 days | 90% |
| Leandro Haedo | 10/10 | 2019 days | 90% |
| Amanda Lawson | 10/10 | 2019 days | 90% |
| Ken Clearwater | 10/10 | 2019 days | 90% |
| Jennifer Bixby | 10/10 | 2140 days | 85% |
| Michiel Jelijs | 10/10 | 2141 days | 85% |
| Jamie Carey | 10/10 | 2141 days | 85% |
| Robert Schwall | 10/10 | 2141 days | 85% |
| Nicky Bromhall | 9/10 | 2169 days | 83% |
| Timthang | 9/10 | 2169 days | 83% |
| Pastore pierrick | 9/10 | 2200 days | 82% |
| Chiara Rossi | 9/10 | 2200 days | 82% |
| Chiara Rossi | 9/10 | 2200 days | 82% |
| Mike Bromfield | 9/10 | 2200 days | 82% |
| Daniel Lamere | 10/10 | 2201 days | 83% |
| NICHOLAS JEUNE | 10/10 | 2201 days | 83% |
| Matthias Van de veire | 9/10 | 2201 days | 82% |
| neil dougall | 10/10 | 2201 days | 83% |
| Tracey Armstrong | 9/10 | 2201 days | 82% |
| Maria Sainis | 10/10 | 2201 days | 83% |
| Christine Wegener | 10/10 | 2231 days | 82% |
| Olli Jääsaari | 9/10 | 2231 days | 81% |
| JACKIE EHRHARDT | 10/10 | 2232 days | 82% |
| Mandy Chee | 6/10 | 2261 days | 69% |
| lainie epstein | 8/10 | 2261 days | 79% |
| John van Herk | 10/10 | 2261 days | 80% |
| Bernard | 9/10 | 2262 days | 80% |
| Paul Russell | 10/10 | 2292 days | 79% |
| Sara Jensen | 10/10 | 2292 days | 79% |
| Stella Wilson | 10/10 | 2292 days | 79% |
| Dennis Rijbroek | 9/10 | 2322 days | 77% |
| Linda Gallagher | 10/10 | 2323 days | 78% |
| Marco Moreira | 9/10 | 2353 days | 76% |
| Happy camper | 10/10 | 2354 days | 77% |
| Jan Grävemeyer | 9/10 | 2384 days | 75% |
| Graça Roquette | 10/10 | 2415 days | 75% |
| Danny Mao | 10/10 | 2415 days | 75% |
| Chloe Bullock | 10/10 | 2415 days | 75% |
| Kate Tipton | 10/10 | 2445 days | 73% |
| Savilla Manuel | 10/10 | 2446 days | 73% |
| Olivier Gergaud | 10/10 | 2475 days | 72% |
| sheena tan | 8/10 | 2476 days | 71% |
| Christine Pooley | 10/10 | 2476 days | 72% |
| Alisa Failor | 10/10 | 2476 days | 72% |
| Aimee Spevak | 10/10 | 2506 days | 71% |
| Winston Bell | 10/10 | 2506 days | 71% |
| Irene Weinkogl | 8/10 | 2506 days | 70% |
| Cory | 10/10 | 2507 days | 71% |
| Tony O’Neill | 9/10 | 2507 days | 70% |
| Jim Lundy and Sherryl Livingston | 10/10 | 2507 days | 71% |
| paul engerand | 10/10 | 2507 days | 71% |
| Paul Smith | 10/10 | 2507 days | 71% |
| Tobias Geiger | 8/10 | 2534 days | 69% |
| Pierre Lemaistre | 9/10 | 2534 days | 69% |
| Melanie Berger | 8/10 | 2534 days | 69% |
| Georges BOUDIN | 9/10 | 2534 days | 69% |
| Tami Bass | 10/10 | 2534 days | 70% |
| Jonathan Taverner | 10/10 | 2534 days | 70% |
| Joanne Enders | 10/10 | 2535 days | 70% |
| Theo Stockmann | 10/10 | 2535 days | 70% |
| agnes janszen | 10/10 | 2565 days | 69% |
| Claire Cherrington | 10/10 | 2565 days | 69% |
| Maria van Loon | 10/10 | 2565 days | 69% |
| Jackie Sue | 10/10 | 2566 days | 69% |
| Alexandra Brown | 10/10 | 2566 days | 69% |
| Paolo Mauro | 10/10 | 2566 days | 69% |
| Matthew Parkman | 10/10 | 2566 days | 69% |
| Tom | 10/10 | 2566 days | 69% |
| Timothy McFadden | 10/10 | 2596 days | 68% |
| Jan Hoffmann | 10/10 | 2596 days | 68% |
| aneta thomsen | 8/10 | 2596 days | 66% |
| Xavier Bracquart | 9/10 | 2596 days | 67% |
| NZroadtrippers | 10/10 | 2597 days | 68% |
| Annabel Mason | 10/10 | 2597 days | 68% |
| Oz and Tina | 10/10 | 2597 days | 68% |
| t h | 10/10 | 2597 days | 68% |
| Claire | 10/10 | 2597 days | 68% |
| Cindy | 10/10 | 2597 days | 68% |
| Sharon Burgess | 10/10 | 2626 days | 67% |
| Boris Leroy | 9/10 | 2626 days | 66% |
| John Wells | 10/10 | 2626 days | 67% |
| javier garcia | 9/10 | 2626 days | 66% |
| Rosanna Nolan | 10/10 | 2626 days | 67% |
| Omid Shahani | 10/10 | 2626 days | 67% |
| Thierry GACHES | 9/10 | 2627 days | 66% |
| Steve Mitchell | 9/10 | 2627 days | 66% |
| Dallas Cluff | 10/10 | 2627 days | 66% |
| Mustaqeem | 10/10 | 2627 days | 66% |
| Diogo Loureiro | 10/10 | 2627 days | 66% |
| Thibaut Drevet | 10/10 | 2627 days | 66% |
| Jude Ong | 10/10 | 2657 days | 65% |
| Todd Weibel | 3/10 | 2658 days | 35% |
| Andrew Brealey | 10/10 | 2658 days | 65% |
| Edward Lowe | 10/10 | 2658 days | 65% |
| Georgia Nery | 10/10 | 2687 days | 64% |
| Kelli Rumore | 10/10 | 2687 days | 64% |
| Kristy | 10/10 | 2688 days | 64% |
| Gillian Hancock | 10/10 | 2688 days | 64% |
| Nichola Stretch | 10/10 | 2718 days | 63% |
| Loh | 10/10 | 2719 days | 63% |
| Vivien Soh | 10/10 | 2719 days | 63% |
| Melissa Hsu | 10/10 | 2750 days | 62% |
| Nicolas Mollet | 10/10 | 2810 days | 59% |
| Jess Ballard | 10/10 | 2810 days | 59% |
| Steve Wilkinson | 10/10 | 2811 days | 59% |
| Jack | 10/10 | 2811 days | 59% |
| Karyn Rayner | 9/10 | 2840 days | 58% |
| Julie Crawshaw | 9/10 | 2840 days | 58% |
| Debbie Wight | 9/10 | 2840 days | 58% |
| David Elliott | 10/10 | 2841 days | 58% |
| Donna Green | 10/10 | 2841 days | 58% |
| anaisbitt@live.com | 10/10 | 2841 days | 58% |
| Jarrod Pudsey | 10/10 | 2841 days | 58% |
| Tabea | 10/10 | 2841 days | 58% |
| Gabriel Santos | 10/10 | 2841 days | 58% |
| Dan Parker | 4/10 | 2871 days | 37% |
| Greg Parry | 10/10 | 2871 days | 57% |
| Laura Porter | 10/10 | 2871 days | 57% |
| Jesper Christensen | 10/10 | 2871 days | 57% |
| Anna Leonard | 10/10 | 2872 days | 57% |
| Ruben Roa Hernandez | 9/10 | 2872 days | 57% |
| Rory Baynes | 10/10 | 2899 days | 56% |
| Sally Irving | 10/10 | 2899 days | 56% |
| jason bassett | 10/10 | 2899 days | 56% |
| Chris Blackwell | 9/10 | 2900 days | 55% |
| Rachelle Philippen | 9/10 | 2900 days | 55% |
| Gordon Hughes | 9/10 | 2930 days | 54% |
| Henk Siegers | 7/10 | 2930 days | 51% |
| Johannes Partheymueller | 10/10 | 2930 days | 55% |
| Emily Freistatter | 9/10 | 2930 days | 54% |
| Pierre Mangin | 9/10 | 2930 days | 54% |
| Nz Traveller | 10/10 | 2930 days | 55% |
| Andy Grayshon | 10/10 | 2930 days | 55% |
| Rozanna Kyle-Robinson | 10/10 | 2930 days | 55% |
| Don Rostedt | 9/10 | 2930 days | 54% |
| martin shale | 10/10 | 2930 days | 55% |
| Mick Havill | 10/10 | 2961 days | 54% |
| Nicole Long | 7/10 | 2961 days | 50% |
| Lindsay Baugh | 10/10 | 2961 days | 54% |
| Pete Halsall | 10/10 | 2961 days | 54% |
| Anika Lakhani | 10/10 | 2961 days | 54% |
| Marjeta Kuralt | 10/10 | 2961 days | 54% |
| Michael Thomas Hermawan | 10/10 | 2991 days | 53% |
| Chris Oberson | 10/10 | 2991 days | 53% |
| Wilson Ting | 9/10 | 2991 days | 52% |
| NOR HISHAM HAJI ALI | 10/10 | 3022 days | 51% |
| Faustino Merlo | 9/10 | 3022 days | 51% |
| Anya Staal | 10/10 | 3022 days | 51% |
| Alan Bannister | 10/10 | 3022 days | 51% |
| Scott Wallis | 8/10 | 3022 days | 50% |
| Ed Shaddick | 10/10 | 3052 days | 50% |
| Rick Hall | 10/10 | 3052 days | 50% |
| Vanessa Paran | 10/10 | 3052 days | 50% |
| Che Junaid Mayet | 10/10 | 3052 days | 50% |
| Happy camper | 10/10 | 3083 days | 49% |
| meghan cuming | 10/10 | 3083 days | 49% |
| Viki Withers | 10/10 | 3114 days | 48% |
| Paul Thompson | 10/10 | 3144 days | 47% |
| Carl Murray | 2/10 | 3175 days | 20% |
| Jared Sartee | 10/10 | 3205 days | 44% |
| Shardul Phadnis | 6/10 | 3205 days | 38% |
| Judy Lawlor | 10/10 | 3205 days | 44% |
| Craig Mckay | 9/10 | 3205 days | 44% |
| Tracy Mering Stephen Law | 9/10 | 3205 days | 44% |
| Dennis Andrews | 10/10 | 3205 days | 44% |
| Nick Borland | 10/10 | 3205 days | 44% |
| Sjoerd Tolsma | 9/10 | 3215 days | 26% |
| Craig McKay | 10/10 | 3225 days | 26% |
| Rosalind Russell | 9/10 | 3236 days | 43% |
| Michal Snehota | 10/10 | 3236 days | 43% |
| murray keig | 10/10 | 3236 days | 43% |
| C Clarke | 8/10 | 3258 days | 24% |
| Clare Yeh | 10/10 | 3264 days | 42% |
| Cadey Korson | 9/10 | 3264 days | 42% |
| Matthew Parkman | 10/10 | 3264 days | 42% |
| Lynn Newhouse | 10/10 | 3264 days | 42% |
| Judy Little | 10/10 | 3264 days | 42% |
| Alice Ormandy | 9/10 | 3280 days | 24% |
| David Tomlinson | 10/10 | 3295 days | 41% |
| John Malone | 8/10 | 3295 days | 40% |
| Marcello Rossini | 9/10 | 3295 days | 40% |
| Leonie Westerhot | 10/10 | 3313 days | 24% |
| Jesse Arthur | 10/10 | 3326 days | 40% |
| Julie Manchester | 10/10 | 3326 days | 40% |
| Carine Av | 10/10 | 3356 days | 39% |
| hans soerensen | 10/10 | 3356 days | 39% |
| Jude Ong | 10/10 | 3356 days | 39% |
| liwen chan | 10/10 | 3356 days | 39% |
| Dalila Mohammed Isa | 8/10 | 3356 days | 38% |
| Wayne Fisher | 9/10 | 3356 days | 38% |
| Gary Ong | 1/10 | 3387 days | 15% |
| Tanya Davies | 9/10 | 3387 days | 37% |
| Heather D | 10/10 | 3417 days | 36% |
| Chea Hao Wong | 10/10 | 3417 days | 36% |
| Ashleigh McCord | 9/10 | 3417 days | 36% |
| Russel Brewty | 9/10 | 3448 days | 35% |
| Pieter Jacobs | 10/10 | 3448 days | 35% |
| Franck Mazas | 9/10 | 3448 days | 35% |
| Matt Tsagopoulos | 10/10 | 3448 days | 35% |
| Kuldeep Nandurkar | 10/10 | 3479 days | 34% |
| weeping ng | 10/10 | 3509 days | 33% |
| Brent Grohman | 10/10 | 3540 days | 31% |
| Ainsley Farrell | 10/10 | 3540 days | 31% |
| Anne Coleman | 10/10 | 3540 days | 31% |
| Casey Blyth | 10/10 | 3570 days | 30% |
| Sim | 10/10 | 3570 days | 30% |
| Lisa Lomas | 10/10 | 3570 days | 30% |
| Amber Jordan | 9/10 | 3570 days | 30% |
| Maarten Simons | 8/10 | 3581 days | 17% |
| Jenny Young | 10/10 | 3591 days | 18% |
| Bob van Hest | 10/10 | 3601 days | 29% |
| Maike Santelmann | 8/10 | 3620 days | 16% |
| Hakim Naj | 9/10 | 3630 days | 28% |
| costa | 9/10 | 3630 days | 28% |
| haslina mohamad | 10/10 | 3631 days | 28% |
| delphine | 7/10 | 3631 days | 26% |
| Damien Brocklejhurst | 9/10 | 3631 days | 28% |
| Chris Simpson | 10/10 | 3652 days | 16% |
| Martin S | 10/10 | 3661 days | 27% |
| Douglas Pinn | 10/10 | 3661 days | 27% |
| Alison Firth | 10/10 | 3662 days | 27% |
| Ben Chong | 9/10 | 3692 days | 25% |
| Konstantinos Parsalidis | 10/10 | 3692 days | 26% |
| Silke Richter | 10/10 | 3693 days | 26% |
| Mónica García | 10/10 | 3723 days | 24% |
| streviews | 10/10 | 3753 days | 23% |
| Lynne Cornish | 10/10 | 3754 days | 23% |
| thomas boutard | 10/10 | 3815 days | 21% |
| Marianne Smith | 10/10 | 3845 days | 20% |
| Melinda McNamara | 9/10 | 3845 days | 20% |
| M E Black | 10/10 | 3875 days | 19% |
| michellehendriks5 | 10/10 | 3875 days | 19% |
| Brendan Collins | 10/10 | 3906 days | 17% |
| Adam Munro | 10/10 | 3936 days | 16% |
| Angela Yore | 10/10 | 3936 days | 16% |
| Emma Keegan | 6/10 | 3936 days | 14% |
| Andy Biggins | 8/10 | 3967 days | 15% |
| P Kolk | 10/10 | 3967 days | 15% |
| Dimitri Jacobs | 10/10 | 3995 days | 14% |
| Thomas Sartorius | 10/10 | 3995 days | 14% |
| Jane Curren | 10/10 | 3995 days | 14% |
| Morgan Thomas | 10/10 | 4057 days | 12% |
| Autocaravanista | 10/10 | 4087 days | 11% |
| M Bailey | 10/10 | 4118 days | 9% |
| Dustin Strong | 10/10 | 4148 days | 8% |
| Daniel Field | 10/10 | 4180 days | 7% |
| Nuria Rivas | 10/10 | 4211 days | 6% |
| Ash K | 10/10 | 4241 days | 5% |
| ashbyg | 10/10 | 4272 days | 3% |
| Andrei Kuek | 10/10 | 4272 days | 3% |
| Wilma Heij | 9/10 | 4302 days | 2% |
| Mark McCadden | 10/10 | 4302 days | 2% |
| Chris Jackson | 10/10 | 4302 days | 2% |
| Vince V. | 10/10 | 4302 days | 2% |
| Nicholas Chapman | 10/10 | 4302 days | 2% |
| Thomas Chacko | 10/10 | 4333 days | 1% |
| Linda Simpson | 9/10 | 4333 days | 1% |
| Tim | 9/10 | 4361 days | 0% |
| Eran Israel | 10/10 | 4361 days | 0% |
| Filip Goles | 10/10 | 4392 days | 19% |
| Johan Hereora Hummerhielm | 2/10 | 4392 days | 8% |
| JoMary Smith | 7/10 | 4392 days | 18% |
| Christine Jepp | 10/10 | 4392 days | 19% |
| Simon Fayers | 10/10 | 4423 days | 19% |
| Dutchie | 9/10 | 4423 days | 19% |
| Peter Krivanek | 10/10 | 4423 days | 19% |
| Anne Beveridge | 9/10 | 4453 days | 19% |
| John | 10/10 | 4453 days | 19% |
| Michael M | 10/10 | 4514 days | 19% |
| marianne van eykelenborg | 10/10 | 4514 days | 19% |
| Paul Molloy | 10/10 | 4514 days | 19% |
| Poko Tapurau | 10/10 | 4545 days | 19% |
| Brent Gowan | 10/10 | 4606 days | 19% |
| Mirza | 8/10 | 4757 days | 18% |
| Ann | 10/10 | 4757 days | 19% |
| Jonathan Falgren | 10/10 | 4757 days | 19% |
| Philip Dickie | 10/10 | 5031 days | 19% |
| DavidB | 7/10 | 5063 days | 18% |
| Alan Findlay | 9/10 | 5078 days | 11% |
| Whistlerdewd | 10/10 | 5092 days | 19% |
| Dexter | 10/10 | 5368 days | 19% |
| G Elliason | 7/10 | 5443 days | 10% |
| paris claire | 10/10 | 5444 days | 11% |
| Ron | 9/10 | 5549 days | 19% |
| Bob Kusesia | 10/10 | 5795 days | 11% |
| Ian Watson | 10/10 | 5795 days | 11% |
| M and H Lunn | 8/10 | 5803 days | 11% |
| David Hobson | 8/10 | 5814 days | 11% |
| Carina Raeder | 9/10 | 5820 days | 11% |
| Hans & Karin | 7/10 | 5888 days | 10% |
| andrew walmsley | 10/10 | 6098 days | 19% |
| MiepS | 9/10 | 6116 days | 11% |
| Ning Chan | 9/10 | 6128 days | 19% |
| LindaV | 8/10 | 6162 days | 11% |
| Oscar | 7/10 | 6508 days | 10% |
| Peter | 9/10 | 6910 days | 11% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Affordable Motor Home Rentals experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-7.05% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 44 days. The Affordable Motor Home Rentals experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Affordable Motor Home Rentals experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.99% |
| 198 | -4.01% |
| 199 | -4.03% |
| 200 | -4.05% |
| 201 | -4.07% |
| 202 | -4.09% |
| 203 | -4.11% |
| … | … |
Balancing Adjustment
1.22% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
81%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.