Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Affordable Motor Home Rentals.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Affordable Motor Home Rentals
Valid Reviews
300 Valid Reviews
The Affordable Motor Home Rentals experience has a total of 305 reviews. There are 300 valid reviews that are included when calculating the ranking score and 5 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 300 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 205 |
|
68% |
| 9/10 | 62 |
|
21% |
| 8/10 | 17 |
|
6% |
| 7/10 | 8 |
|
3% |
| 6/10 | 3 |
|
1% |
| 5/10 | 0 |
|
0% |
| 4/10 | 1 |
|
0% |
| 3/10 | 1 |
|
0% |
| 2/10 | 2 |
|
1% |
| 1/10 | 1 |
|
0% |
94.33% Average
The raw data average (mean) for all the Affordable Motor Home Rentals valid reviews is 94.33% and is based on 300 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
22 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 300 valid reviews, the experience has 22 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 22 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 7 |
|
32% |
| 9/10 | 6 |
|
27% |
| 8/10 | 6 |
|
27% |
| 7/10 | 3 |
|
14% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
87.73% Average
The raw data average (mean) for all the Affordable Motor Home Rentals face-to-face reviews is 87.73% and is based on 22 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
95.60%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Pam | 10/10 | 1749 days | 100% |
| C & A Betts | 10/10 | 1777 days | 96% |
| Joy | 10/10 | 1961 days | 89% |
| Julie Ng | 10/10 | 1961 days | 89% |
| David Jones | 10/10 | 1992 days | 88% |
| Leandro Haedo | 10/10 | 1992 days | 88% |
| Amanda Lawson | 10/10 | 1992 days | 88% |
| Ken Clearwater | 10/10 | 1992 days | 88% |
| Jennifer Bixby | 10/10 | 2114 days | 83% |
| Michiel Jelijs | 10/10 | 2114 days | 83% |
| Jamie Carey | 10/10 | 2114 days | 83% |
| Robert Schwall | 10/10 | 2114 days | 83% |
| Nicky Bromhall | 9/10 | 2143 days | 81% |
| Timthang | 9/10 | 2143 days | 81% |
| Pastore pierrick | 9/10 | 2174 days | 80% |
| Chiara Rossi | 9/10 | 2174 days | 80% |
| Chiara Rossi | 9/10 | 2174 days | 80% |
| Mike Bromfield | 9/10 | 2174 days | 80% |
| Daniel Lamere | 10/10 | 2174 days | 81% |
| NICHOLAS JEUNE | 10/10 | 2174 days | 81% |
| Matthias Van de veire | 9/10 | 2174 days | 80% |
| neil dougall | 10/10 | 2174 days | 81% |
| Tracey Armstrong | 9/10 | 2174 days | 80% |
| Maria Sainis | 10/10 | 2174 days | 81% |
| Christine Wegener | 10/10 | 2205 days | 80% |
| Olli Jääsaari | 9/10 | 2205 days | 79% |
| JACKIE EHRHARDT | 10/10 | 2205 days | 80% |
| Mandy Chee | 6/10 | 2235 days | 68% |
| lainie epstein | 8/10 | 2235 days | 77% |
| John van Herk | 10/10 | 2235 days | 79% |
| Bernard | 9/10 | 2235 days | 78% |
| Paul Russell | 10/10 | 2266 days | 78% |
| Sara Jensen | 10/10 | 2266 days | 78% |
| Stella Wilson | 10/10 | 2266 days | 78% |
| Dennis Rijbroek | 9/10 | 2296 days | 76% |
| Linda Gallagher | 10/10 | 2296 days | 76% |
| Marco Moreira | 9/10 | 2327 days | 75% |
| Happy camper | 10/10 | 2327 days | 75% |
| Jan Grävemeyer | 9/10 | 2358 days | 73% |
| Graça Roquette | 10/10 | 2388 days | 73% |
| Danny Mao | 10/10 | 2388 days | 73% |
| Chloe Bullock | 10/10 | 2388 days | 73% |
| Kate Tipton | 10/10 | 2419 days | 72% |
| Savilla Manuel | 10/10 | 2419 days | 72% |
| Olivier Gergaud | 10/10 | 2449 days | 71% |
| sheena tan | 8/10 | 2449 days | 69% |
| Christine Pooley | 10/10 | 2449 days | 71% |
| Alisa Failor | 10/10 | 2449 days | 71% |
| Aimee Spevak | 10/10 | 2480 days | 70% |
| Winston Bell | 10/10 | 2480 days | 70% |
| Irene Weinkogl | 8/10 | 2480 days | 68% |
| Cory | 10/10 | 2480 days | 70% |
| Tony O’Neill | 9/10 | 2480 days | 69% |
| Jim Lundy and Sherryl Livingston | 10/10 | 2480 days | 70% |
| paul engerand | 10/10 | 2480 days | 70% |
| Paul Smith | 10/10 | 2480 days | 70% |
| Tobias Geiger | 8/10 | 2508 days | 67% |
| Pierre Lemaistre | 9/10 | 2508 days | 68% |
| Melanie Berger | 8/10 | 2508 days | 67% |
| Georges BOUDIN | 9/10 | 2508 days | 68% |
| Tami Bass | 10/10 | 2508 days | 69% |
| Jonathan Taverner | 10/10 | 2508 days | 69% |
| Joanne Enders | 10/10 | 2508 days | 69% |
| Theo Stockmann | 10/10 | 2508 days | 69% |
| agnes janszen | 10/10 | 2539 days | 68% |
| Claire Cherrington | 10/10 | 2539 days | 68% |
| Maria van Loon | 10/10 | 2539 days | 68% |
| Jackie Sue | 10/10 | 2539 days | 68% |
| Alexandra Brown | 10/10 | 2539 days | 68% |
| Paolo Mauro | 10/10 | 2539 days | 68% |
| Matthew Parkman | 10/10 | 2539 days | 68% |
| Tom | 10/10 | 2539 days | 68% |
| Timothy McFadden | 10/10 | 2570 days | 66% |
| Jan Hoffmann | 10/10 | 2570 days | 66% |
| aneta thomsen | 8/10 | 2570 days | 65% |
| Xavier Bracquart | 9/10 | 2570 days | 66% |
| NZroadtrippers | 10/10 | 2570 days | 66% |
| Annabel Mason | 10/10 | 2570 days | 66% |
| Oz and Tina | 10/10 | 2570 days | 66% |
| t h | 10/10 | 2570 days | 66% |
| Claire | 10/10 | 2570 days | 66% |
| Cindy | 10/10 | 2570 days | 66% |
| Sharon Burgess | 10/10 | 2600 days | 65% |
| Boris Leroy | 9/10 | 2600 days | 65% |
| John Wells | 10/10 | 2600 days | 65% |
| javier garcia | 9/10 | 2600 days | 65% |
| Rosanna Nolan | 10/10 | 2600 days | 65% |
| Omid Shahani | 10/10 | 2600 days | 65% |
| Thierry GACHES | 9/10 | 2600 days | 65% |
| Steve Mitchell | 9/10 | 2600 days | 65% |
| Dallas Cluff | 10/10 | 2600 days | 65% |
| Mustaqeem | 10/10 | 2600 days | 65% |
| Diogo Loureiro | 10/10 | 2600 days | 65% |
| Thibaut Drevet | 10/10 | 2600 days | 65% |
| Jude Ong | 10/10 | 2631 days | 64% |
| Todd Weibel | 3/10 | 2631 days | 35% |
| Andrew Brealey | 10/10 | 2631 days | 64% |
| Edward Lowe | 10/10 | 2631 days | 64% |
| Georgia Nery | 10/10 | 2661 days | 63% |
| Kelli Rumore | 10/10 | 2661 days | 63% |
| Kristy | 10/10 | 2661 days | 63% |
| Gillian Hancock | 10/10 | 2661 days | 63% |
| Nichola Stretch | 10/10 | 2692 days | 62% |
| Loh | 10/10 | 2692 days | 62% |
| Vivien Soh | 10/10 | 2692 days | 62% |
| Melissa Hsu | 10/10 | 2723 days | 61% |
| Nicolas Mollet | 10/10 | 2784 days | 58% |
| Jess Ballard | 10/10 | 2784 days | 58% |
| Steve Wilkinson | 10/10 | 2784 days | 58% |
| Jack | 10/10 | 2784 days | 58% |
| Karyn Rayner | 9/10 | 2814 days | 57% |
| Julie Crawshaw | 9/10 | 2814 days | 57% |
| Debbie Wight | 9/10 | 2814 days | 57% |
| David Elliott | 10/10 | 2814 days | 57% |
| Donna Green | 10/10 | 2814 days | 57% |
| anaisbitt@live.com | 10/10 | 2814 days | 57% |
| Jarrod Pudsey | 10/10 | 2814 days | 57% |
| Tabea | 10/10 | 2814 days | 57% |
| Gabriel Santos | 10/10 | 2814 days | 57% |
| Dan Parker | 4/10 | 2845 days | 37% |
| Greg Parry | 10/10 | 2845 days | 56% |
| Laura Porter | 10/10 | 2845 days | 56% |
| Jesper Christensen | 10/10 | 2845 days | 56% |
| Anna Leonard | 10/10 | 2845 days | 56% |
| Ruben Roa Hernandez | 9/10 | 2845 days | 56% |
| Rory Baynes | 10/10 | 2873 days | 55% |
| Sally Irving | 10/10 | 2873 days | 55% |
| jason bassett | 10/10 | 2873 days | 55% |
| Chris Blackwell | 9/10 | 2873 days | 55% |
| Rachelle Philippen | 9/10 | 2873 days | 55% |
| Gordon Hughes | 9/10 | 2904 days | 54% |
| Henk Siegers | 7/10 | 2904 days | 50% |
| Johannes Partheymueller | 10/10 | 2904 days | 54% |
| Emily Freistatter | 9/10 | 2904 days | 54% |
| Pierre Mangin | 9/10 | 2904 days | 54% |
| Nz Traveller | 10/10 | 2904 days | 54% |
| Andy Grayshon | 10/10 | 2904 days | 54% |
| Rozanna Kyle-Robinson | 10/10 | 2904 days | 54% |
| Don Rostedt | 9/10 | 2904 days | 54% |
| martin shale | 10/10 | 2904 days | 54% |
| Mick Havill | 10/10 | 2935 days | 53% |
| Nicole Long | 7/10 | 2935 days | 49% |
| Lindsay Baugh | 10/10 | 2935 days | 53% |
| Pete Halsall | 10/10 | 2935 days | 53% |
| Anika Lakhani | 10/10 | 2935 days | 53% |
| Marjeta Kuralt | 10/10 | 2935 days | 53% |
| Michael Thomas Hermawan | 10/10 | 2965 days | 52% |
| Chris Oberson | 10/10 | 2965 days | 52% |
| Wilson Ting | 9/10 | 2965 days | 51% |
| NOR HISHAM HAJI ALI | 10/10 | 2996 days | 51% |
| Faustino Merlo | 9/10 | 2996 days | 50% |
| Anya Staal | 10/10 | 2996 days | 51% |
| Alan Bannister | 10/10 | 2996 days | 51% |
| Scott Wallis | 8/10 | 2996 days | 50% |
| Ed Shaddick | 10/10 | 3026 days | 50% |
| Rick Hall | 10/10 | 3026 days | 50% |
| Vanessa Paran | 10/10 | 3026 days | 50% |
| Che Junaid Mayet | 10/10 | 3026 days | 50% |
| Happy camper | 10/10 | 3057 days | 48% |
| meghan cuming | 10/10 | 3057 days | 48% |
| Viki Withers | 10/10 | 3088 days | 47% |
| Paul Thompson | 10/10 | 3118 days | 46% |
| Carl Murray | 2/10 | 3149 days | 20% |
| Jared Sartee | 10/10 | 3179 days | 44% |
| Shardul Phadnis | 6/10 | 3179 days | 38% |
| Judy Lawlor | 10/10 | 3179 days | 44% |
| Craig Mckay | 9/10 | 3179 days | 44% |
| Tracy Mering Stephen Law | 9/10 | 3179 days | 44% |
| Dennis Andrews | 10/10 | 3179 days | 44% |
| Nick Borland | 10/10 | 3179 days | 44% |
| Sjoerd Tolsma | 9/10 | 3188 days | 26% |
| Craig McKay | 10/10 | 3198 days | 26% |
| Rosalind Russell | 9/10 | 3210 days | 42% |
| Michal Snehota | 10/10 | 3210 days | 43% |
| murray keig | 10/10 | 3210 days | 43% |
| C Clarke | 8/10 | 3231 days | 24% |
| Clare Yeh | 10/10 | 3238 days | 42% |
| Cadey Korson | 9/10 | 3238 days | 41% |
| Matthew Parkman | 10/10 | 3238 days | 42% |
| Lynn Newhouse | 10/10 | 3238 days | 42% |
| Judy Little | 10/10 | 3238 days | 42% |
| Alice Ormandy | 9/10 | 3253 days | 24% |
| David Tomlinson | 10/10 | 3269 days | 41% |
| John Malone | 8/10 | 3269 days | 40% |
| Marcello Rossini | 9/10 | 3269 days | 40% |
| Leonie Westerhot | 10/10 | 3286 days | 24% |
| Jesse Arthur | 10/10 | 3300 days | 40% |
| Julie Manchester | 10/10 | 3300 days | 40% |
| Carine Av | 10/10 | 3330 days | 38% |
| hans soerensen | 10/10 | 3330 days | 38% |
| Jude Ong | 10/10 | 3330 days | 38% |
| liwen chan | 10/10 | 3330 days | 38% |
| Dalila Mohammed Isa | 8/10 | 3330 days | 38% |
| Wayne Fisher | 9/10 | 3330 days | 38% |
| Gary Ong | 1/10 | 3361 days | 15% |
| Tanya Davies | 9/10 | 3361 days | 37% |
| Heather D | 10/10 | 3391 days | 36% |
| Chea Hao Wong | 10/10 | 3391 days | 36% |
| Ashleigh McCord | 9/10 | 3391 days | 36% |
| Russel Brewty | 9/10 | 3422 days | 35% |
| Pieter Jacobs | 10/10 | 3422 days | 35% |
| Franck Mazas | 9/10 | 3422 days | 35% |
| Matt Tsagopoulos | 10/10 | 3422 days | 35% |
| Kuldeep Nandurkar | 10/10 | 3453 days | 34% |
| weeping ng | 10/10 | 3483 days | 33% |
| Brent Grohman | 10/10 | 3514 days | 32% |
| Ainsley Farrell | 10/10 | 3514 days | 32% |
| Anne Coleman | 10/10 | 3514 days | 32% |
| Casey Blyth | 10/10 | 3544 days | 31% |
| Sim | 10/10 | 3544 days | 31% |
| Lisa Lomas | 10/10 | 3544 days | 31% |
| Amber Jordan | 9/10 | 3544 days | 30% |
| Maarten Simons | 8/10 | 3554 days | 18% |
| Jenny Young | 10/10 | 3564 days | 18% |
| Bob van Hest | 10/10 | 3575 days | 29% |
| Maike Santelmann | 8/10 | 3593 days | 17% |
| Hakim Naj | 9/10 | 3604 days | 28% |
| costa | 9/10 | 3604 days | 28% |
| haslina mohamad | 10/10 | 3604 days | 28% |
| delphine | 7/10 | 3604 days | 26% |
| Damien Brocklejhurst | 9/10 | 3604 days | 28% |
| Chris Simpson | 10/10 | 3625 days | 17% |
| Martin S | 10/10 | 3635 days | 27% |
| Douglas Pinn | 10/10 | 3635 days | 27% |
| Alison Firth | 10/10 | 3635 days | 27% |
| Ben Chong | 9/10 | 3666 days | 26% |
| Konstantinos Parsalidis | 10/10 | 3666 days | 26% |
| Silke Richter | 10/10 | 3666 days | 26% |
| Mónica García | 10/10 | 3696 days | 25% |
| streviews | 10/10 | 3727 days | 24% |
| Lynne Cornish | 10/10 | 3727 days | 24% |
| thomas boutard | 10/10 | 3788 days | 22% |
| Marianne Smith | 10/10 | 3819 days | 20% |
| Melinda McNamara | 9/10 | 3819 days | 20% |
| M E Black | 10/10 | 3849 days | 19% |
| michellehendriks5 | 10/10 | 3849 days | 19% |
| Brendan Collins | 10/10 | 3880 days | 18% |
| Adam Munro | 10/10 | 3910 days | 17% |
| Angela Yore | 10/10 | 3910 days | 17% |
| Emma Keegan | 6/10 | 3910 days | 15% |
| Andy Biggins | 8/10 | 3941 days | 16% |
| P Kolk | 10/10 | 3941 days | 16% |
| Dimitri Jacobs | 10/10 | 3969 days | 15% |
| Thomas Sartorius | 10/10 | 3969 days | 15% |
| Jane Curren | 10/10 | 3969 days | 15% |
| Morgan Thomas | 10/10 | 4031 days | 13% |
| Autocaravanista | 10/10 | 4061 days | 11% |
| M Bailey | 10/10 | 4092 days | 10% |
| Dustin Strong | 10/10 | 4122 days | 9% |
| Daniel Field | 10/10 | 4153 days | 8% |
| Nuria Rivas | 10/10 | 4184 days | 7% |
| Ash K | 10/10 | 4214 days | 6% |
| ashbyg | 10/10 | 4245 days | 5% |
| Andrei Kuek | 10/10 | 4245 days | 5% |
| Wilma Heij | 9/10 | 4275 days | 4% |
| Mark McCadden | 10/10 | 4275 days | 4% |
| Chris Jackson | 10/10 | 4275 days | 4% |
| Vince V. | 10/10 | 4275 days | 4% |
| Nicholas Chapman | 10/10 | 4275 days | 4% |
| Thomas Chacko | 10/10 | 4306 days | 2% |
| Linda Simpson | 9/10 | 4306 days | 2% |
| Tim | 9/10 | 4334 days | 1% |
| Eran Israel | 10/10 | 4334 days | 1% |
| Filip Goles | 10/10 | 4365 days | 0% |
| Johan Hereora Hummerhielm | 2/10 | 4365 days | 0% |
| JoMary Smith | 7/10 | 4365 days | 0% |
| Christine Jepp | 10/10 | 4365 days | 0% |
| Simon Fayers | 10/10 | 4396 days | 19% |
| Dutchie | 9/10 | 4396 days | 18% |
| Peter Krivanek | 10/10 | 4396 days | 19% |
| Anne Beveridge | 9/10 | 4426 days | 18% |
| John | 10/10 | 4426 days | 19% |
| Michael M | 10/10 | 4487 days | 19% |
| marianne van eykelenborg | 10/10 | 4487 days | 19% |
| Paul Molloy | 10/10 | 4487 days | 19% |
| Poko Tapurau | 10/10 | 4518 days | 19% |
| Brent Gowan | 10/10 | 4579 days | 19% |
| Mirza | 8/10 | 4730 days | 18% |
| Ann | 10/10 | 4730 days | 19% |
| Jonathan Falgren | 10/10 | 4730 days | 19% |
| Philip Dickie | 10/10 | 5005 days | 19% |
| DavidB | 7/10 | 5036 days | 17% |
| Alan Findlay | 9/10 | 5051 days | 11% |
| Whistlerdewd | 10/10 | 5065 days | 19% |
| Dexter | 10/10 | 5341 days | 19% |
| G Elliason | 7/10 | 5416 days | 10% |
| paris claire | 10/10 | 5417 days | 11% |
| Ron | 9/10 | 5522 days | 18% |
| Bob Kusesia | 10/10 | 5768 days | 11% |
| Ian Watson | 10/10 | 5768 days | 11% |
| M and H Lunn | 8/10 | 5776 days | 11% |
| David Hobson | 8/10 | 5787 days | 11% |
| Carina Raeder | 9/10 | 5793 days | 11% |
| Hans & Karin | 7/10 | 5861 days | 10% |
| andrew walmsley | 10/10 | 6071 days | 19% |
| MiepS | 9/10 | 6089 days | 11% |
| Ning Chan | 9/10 | 6101 days | 18% |
| LindaV | 8/10 | 6135 days | 11% |
| Oscar | 7/10 | 6481 days | 10% |
| Peter | 9/10 | 6883 days | 11% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Affordable Motor Home Rentals experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-7.06% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 42 days. The Affordable Motor Home Rentals experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Affordable Motor Home Rentals experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.00% |
| 198 | -4.02% |
| 199 | -4.04% |
| 200 | -4.06% |
| 201 | -4.08% |
| 202 | -4.10% |
| 203 | -4.12% |
| … | … |
Balancing Adjustment
1.21% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
81%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.