G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Affordable Motor Home Rentals.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Affordable Motor Home Rentals
Valid Reviews
299 Valid Reviews
The Affordable Motor Home Rentals experience has a total of 303 reviews. There are 299 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 299 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 205 |
|
69% |
| 9/10 | 61 |
|
20% |
| 8/10 | 17 |
|
6% |
| 7/10 | 8 |
|
3% |
| 6/10 | 3 |
|
1% |
| 5/10 | 0 |
|
0% |
| 4/10 | 1 |
|
0% |
| 3/10 | 1 |
|
0% |
| 2/10 | 2 |
|
1% |
| 1/10 | 1 |
|
0% |
94.35% Average
The raw data average (mean) for all the Affordable Motor Home Rentals valid reviews is 94.35% and is based on 299 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
22 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 299 valid reviews, the experience has 22 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 22 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 7 |
|
32% |
| 9/10 | 6 |
|
27% |
| 8/10 | 6 |
|
27% |
| 7/10 | 3 |
|
14% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
87.73% Average
The raw data average (mean) for all the Affordable Motor Home Rentals face-to-face reviews is 87.73% and is based on 22 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
95.59%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Pam | 10/10 | 1957 days | 100% |
| C & A Betts | 10/10 | 1985 days | 99% |
| Joy | 10/10 | 2169 days | 91% |
| Julie Ng | 10/10 | 2169 days | 91% |
| David Jones | 10/10 | 2200 days | 90% |
| Leandro Haedo | 10/10 | 2200 days | 90% |
| Amanda Lawson | 10/10 | 2200 days | 90% |
| Ken Clearwater | 10/10 | 2200 days | 90% |
| Jennifer Bixby | 10/10 | 2322 days | 85% |
| Michiel Jelijs | 10/10 | 2322 days | 85% |
| Jamie Carey | 10/10 | 2322 days | 85% |
| Robert Schwall | 10/10 | 2322 days | 85% |
| Nicky Bromhall | 9/10 | 2351 days | 83% |
| Timthang | 9/10 | 2351 days | 83% |
| Pastore pierrick | 9/10 | 2382 days | 81% |
| Chiara Rossi | 9/10 | 2382 days | 81% |
| Mike Bromfield | 9/10 | 2382 days | 81% |
| Daniel Lamere | 10/10 | 2382 days | 82% |
| NICHOLAS JEUNE | 10/10 | 2382 days | 82% |
| Matthias Van de veire | 9/10 | 2382 days | 81% |
| neil dougall | 10/10 | 2382 days | 82% |
| Tracey Armstrong | 9/10 | 2382 days | 81% |
| Maria Sainis | 10/10 | 2382 days | 82% |
| Christine Wegener | 10/10 | 2413 days | 81% |
| Olli Jääsaari | 9/10 | 2413 days | 80% |
| JACKIE EHRHARDT | 10/10 | 2413 days | 81% |
| Mandy Chee | 6/10 | 2443 days | 69% |
| lainie epstein | 8/10 | 2443 days | 78% |
| John van Herk | 10/10 | 2443 days | 80% |
| Bernard | 9/10 | 2443 days | 79% |
| Paul Russell | 10/10 | 2474 days | 78% |
| Sara Jensen | 10/10 | 2474 days | 78% |
| Stella Wilson | 10/10 | 2474 days | 78% |
| Dennis Rijbroek | 9/10 | 2504 days | 76% |
| Linda Gallagher | 10/10 | 2504 days | 77% |
| Marco Moreira | 9/10 | 2535 days | 75% |
| Happy camper | 10/10 | 2535 days | 76% |
| Jan Grävemeyer | 9/10 | 2566 days | 74% |
| Graça Roquette | 10/10 | 2596 days | 73% |
| Danny Mao | 10/10 | 2596 days | 73% |
| Chloe Bullock | 10/10 | 2596 days | 73% |
| Kate Tipton | 10/10 | 2627 days | 72% |
| Savilla Manuel | 10/10 | 2627 days | 72% |
| Olivier Gergaud | 10/10 | 2657 days | 71% |
| sheena tan | 8/10 | 2657 days | 69% |
| Christine Pooley | 10/10 | 2657 days | 71% |
| Alisa Failor | 10/10 | 2657 days | 71% |
| Aimee Spevak | 10/10 | 2688 days | 70% |
| Winston Bell | 10/10 | 2688 days | 70% |
| Irene Weinkogl | 8/10 | 2688 days | 68% |
| Cory | 10/10 | 2688 days | 70% |
| Tony O’Neill | 9/10 | 2688 days | 69% |
| Jim Lundy and Sherryl Livingston | 10/10 | 2688 days | 70% |
| paul engerand | 10/10 | 2688 days | 70% |
| Paul Smith | 10/10 | 2688 days | 70% |
| Tobias Geiger | 8/10 | 2716 days | 67% |
| Pierre Lemaistre | 9/10 | 2716 days | 68% |
| Melanie Berger | 8/10 | 2716 days | 67% |
| Georges BOUDIN | 9/10 | 2716 days | 68% |
| Tami Bass | 10/10 | 2716 days | 68% |
| Jonathan Taverner | 10/10 | 2716 days | 68% |
| Joanne Enders | 10/10 | 2716 days | 68% |
| Theo Stockmann | 10/10 | 2716 days | 68% |
| agnes janszen | 10/10 | 2747 days | 67% |
| Claire Cherrington | 10/10 | 2747 days | 67% |
| Maria van Loon | 10/10 | 2747 days | 67% |
| Jackie Sue | 10/10 | 2747 days | 67% |
| Alexandra Brown | 10/10 | 2747 days | 67% |
| Paolo Mauro | 10/10 | 2747 days | 67% |
| Matthew Parkman | 10/10 | 2747 days | 67% |
| Tom | 10/10 | 2747 days | 67% |
| Timothy McFadden | 10/10 | 2778 days | 66% |
| Jan Hoffmann | 10/10 | 2778 days | 66% |
| aneta thomsen | 8/10 | 2778 days | 65% |
| Xavier Bracquart | 9/10 | 2778 days | 65% |
| NZroadtrippers | 10/10 | 2778 days | 66% |
| Annabel Mason | 10/10 | 2778 days | 66% |
| Oz and Tina | 10/10 | 2778 days | 66% |
| t h | 10/10 | 2778 days | 66% |
| Claire | 10/10 | 2778 days | 66% |
| Cindy | 10/10 | 2778 days | 66% |
| Sharon Burgess | 10/10 | 2808 days | 65% |
| Boris Leroy | 9/10 | 2808 days | 64% |
| John Wells | 10/10 | 2808 days | 65% |
| javier garcia | 9/10 | 2808 days | 64% |
| Rosanna Nolan | 10/10 | 2808 days | 65% |
| Omid Shahani | 10/10 | 2808 days | 65% |
| Thierry GACHES | 9/10 | 2808 days | 64% |
| Steve Mitchell | 9/10 | 2808 days | 64% |
| Dallas Cluff | 10/10 | 2808 days | 65% |
| Mustaqeem | 10/10 | 2808 days | 65% |
| Diogo Loureiro | 10/10 | 2808 days | 65% |
| Thibaut Drevet | 10/10 | 2808 days | 65% |
| Jude Ong | 10/10 | 2839 days | 63% |
| Todd Weibel | 3/10 | 2839 days | 34% |
| Andrew Brealey | 10/10 | 2839 days | 63% |
| Edward Lowe | 10/10 | 2839 days | 63% |
| Georgia Nery | 10/10 | 2869 days | 62% |
| Kelli Rumore | 10/10 | 2869 days | 62% |
| Kristy | 10/10 | 2869 days | 62% |
| Gillian Hancock | 10/10 | 2869 days | 62% |
| Nichola Stretch | 10/10 | 2900 days | 61% |
| Loh | 10/10 | 2900 days | 61% |
| Vivien Soh | 10/10 | 2900 days | 61% |
| Melissa Hsu | 10/10 | 2931 days | 59% |
| Nicolas Mollet | 10/10 | 2992 days | 57% |
| Jess Ballard | 10/10 | 2992 days | 57% |
| Steve Wilkinson | 10/10 | 2992 days | 57% |
| Jack | 10/10 | 2992 days | 57% |
| Karyn Rayner | 9/10 | 3022 days | 55% |
| Julie Crawshaw | 9/10 | 3022 days | 55% |
| Debbie Wight | 9/10 | 3022 days | 55% |
| David Elliott | 10/10 | 3022 days | 56% |
| Donna Green | 10/10 | 3022 days | 56% |
| anaisbitt@live.com | 10/10 | 3022 days | 56% |
| Jarrod Pudsey | 10/10 | 3022 days | 56% |
| Tabea | 10/10 | 3022 days | 56% |
| Gabriel Santos | 10/10 | 3022 days | 56% |
| Dan Parker | 4/10 | 3053 days | 35% |
| Greg Parry | 10/10 | 3053 days | 54% |
| Laura Porter | 10/10 | 3053 days | 54% |
| Jesper Christensen | 10/10 | 3053 days | 54% |
| Anna Leonard | 10/10 | 3053 days | 54% |
| Ruben Roa Hernandez | 9/10 | 3053 days | 54% |
| Rory Baynes | 10/10 | 3081 days | 53% |
| Sally Irving | 10/10 | 3081 days | 53% |
| jason bassett | 10/10 | 3081 days | 53% |
| Chris Blackwell | 9/10 | 3081 days | 53% |
| Rachelle Philippen | 9/10 | 3081 days | 53% |
| Gordon Hughes | 9/10 | 3112 days | 51% |
| Henk Siegers | 7/10 | 3112 days | 48% |
| Johannes Partheymueller | 10/10 | 3112 days | 52% |
| Emily Freistatter | 9/10 | 3112 days | 51% |
| Pierre Mangin | 9/10 | 3112 days | 51% |
| Nz Traveller | 10/10 | 3112 days | 52% |
| Andy Grayshon | 10/10 | 3112 days | 52% |
| Rozanna Kyle-Robinson | 10/10 | 3112 days | 52% |
| Don Rostedt | 9/10 | 3112 days | 51% |
| martin shale | 10/10 | 3112 days | 52% |
| Mick Havill | 10/10 | 3143 days | 51% |
| Nicole Long | 7/10 | 3143 days | 47% |
| Lindsay Baugh | 10/10 | 3143 days | 51% |
| Pete Halsall | 10/10 | 3143 days | 51% |
| Anika Lakhani | 10/10 | 3143 days | 51% |
| Marjeta Kuralt | 10/10 | 3143 days | 51% |
| Michael Thomas Hermawan | 10/10 | 3173 days | 49% |
| Chris Oberson | 10/10 | 3173 days | 49% |
| Wilson Ting | 9/10 | 3173 days | 49% |
| NOR HISHAM HAJI ALI | 10/10 | 3204 days | 48% |
| Faustino Merlo | 9/10 | 3204 days | 48% |
| Anya Staal | 10/10 | 3204 days | 48% |
| Alan Bannister | 10/10 | 3204 days | 48% |
| Scott Wallis | 8/10 | 3204 days | 47% |
| Ed Shaddick | 10/10 | 3234 days | 47% |
| Rick Hall | 10/10 | 3234 days | 47% |
| Vanessa Paran | 10/10 | 3234 days | 47% |
| Che Junaid Mayet | 10/10 | 3234 days | 47% |
| Happy camper | 10/10 | 3265 days | 46% |
| meghan cuming | 10/10 | 3265 days | 46% |
| Viki Withers | 10/10 | 3296 days | 44% |
| Paul Thompson | 10/10 | 3326 days | 43% |
| Carl Murray | 2/10 | 3357 days | 19% |
| Jared Sartee | 10/10 | 3387 days | 41% |
| Shardul Phadnis | 6/10 | 3387 days | 35% |
| Judy Lawlor | 10/10 | 3387 days | 41% |
| Craig Mckay | 9/10 | 3387 days | 40% |
| Tracy Mering Stephen Law | 9/10 | 3387 days | 40% |
| Dennis Andrews | 10/10 | 3387 days | 41% |
| Nick Borland | 10/10 | 3387 days | 41% |
| Sjoerd Tolsma | 9/10 | 3396 days | 24% |
| Craig McKay | 10/10 | 3406 days | 24% |
| Rosalind Russell | 9/10 | 3418 days | 39% |
| Michal Snehota | 10/10 | 3418 days | 39% |
| murray keig | 10/10 | 3418 days | 39% |
| C Clarke | 8/10 | 3439 days | 22% |
| Clare Yeh | 10/10 | 3446 days | 38% |
| Cadey Korson | 9/10 | 3446 days | 38% |
| Matthew Parkman | 10/10 | 3446 days | 38% |
| Lynn Newhouse | 10/10 | 3446 days | 38% |
| Judy Little | 10/10 | 3446 days | 38% |
| Alice Ormandy | 9/10 | 3461 days | 22% |
| David Tomlinson | 10/10 | 3477 days | 37% |
| John Malone | 8/10 | 3477 days | 36% |
| Marcello Rossini | 9/10 | 3477 days | 36% |
| Leonie Westerhot | 10/10 | 3494 days | 21% |
| Jesse Arthur | 10/10 | 3508 days | 35% |
| Julie Manchester | 10/10 | 3508 days | 35% |
| Carine Av | 10/10 | 3538 days | 34% |
| hans soerensen | 10/10 | 3538 days | 34% |
| Jude Ong | 10/10 | 3538 days | 34% |
| liwen chan | 10/10 | 3538 days | 34% |
| Dalila Mohammed Isa | 8/10 | 3538 days | 34% |
| Wayne Fisher | 9/10 | 3538 days | 34% |
| Gary Ong | 1/10 | 3569 days | 13% |
| Tanya Davies | 9/10 | 3569 days | 33% |
| Heather D | 10/10 | 3599 days | 32% |
| Chea Hao Wong | 10/10 | 3599 days | 32% |
| Ashleigh McCord | 9/10 | 3599 days | 31% |
| Russel Brewty | 9/10 | 3630 days | 30% |
| Pieter Jacobs | 10/10 | 3630 days | 30% |
| Franck Mazas | 9/10 | 3630 days | 30% |
| Matt Tsagopoulos | 10/10 | 3630 days | 30% |
| Kuldeep Nandurkar | 10/10 | 3661 days | 29% |
| weeping ng | 10/10 | 3691 days | 28% |
| Brent Grohman | 10/10 | 3722 days | 27% |
| Ainsley Farrell | 10/10 | 3722 days | 27% |
| Anne Coleman | 10/10 | 3722 days | 27% |
| Casey Blyth | 10/10 | 3752 days | 25% |
| Sim | 10/10 | 3752 days | 25% |
| Lisa Lomas | 10/10 | 3752 days | 25% |
| Amber Jordan | 9/10 | 3752 days | 25% |
| Maarten Simons | 8/10 | 3762 days | 14% |
| Jenny Young | 10/10 | 3772 days | 14% |
| Bob van Hest | 10/10 | 3783 days | 24% |
| Maike Santelmann | 8/10 | 3801 days | 13% |
| Hakim Naj | 9/10 | 3812 days | 23% |
| costa | 9/10 | 3812 days | 23% |
| haslina mohamad | 10/10 | 3812 days | 23% |
| delphine | 7/10 | 3812 days | 21% |
| Damien Brocklejhurst | 9/10 | 3812 days | 23% |
| Chris Simpson | 10/10 | 3833 days | 13% |
| Martin S | 10/10 | 3843 days | 22% |
| Douglas Pinn | 10/10 | 3843 days | 22% |
| Alison Firth | 10/10 | 3843 days | 22% |
| Ben Chong | 9/10 | 3874 days | 20% |
| Konstantinos Parsalidis | 10/10 | 3874 days | 20% |
| Silke Richter | 10/10 | 3874 days | 20% |
| Mónica García | 10/10 | 3904 days | 19% |
| streviews | 10/10 | 3935 days | 18% |
| Lynne Cornish | 10/10 | 3935 days | 18% |
| thomas boutard | 10/10 | 3996 days | 15% |
| Marianne Smith | 10/10 | 4027 days | 14% |
| Melinda McNamara | 9/10 | 4027 days | 14% |
| M E Black | 10/10 | 4057 days | 13% |
| michellehendriks5 | 10/10 | 4057 days | 13% |
| Brendan Collins | 10/10 | 4088 days | 11% |
| Adam Munro | 10/10 | 4118 days | 10% |
| Angela Yore | 10/10 | 4118 days | 10% |
| Emma Keegan | 6/10 | 4118 days | 9% |
| Andy Biggins | 8/10 | 4149 days | 9% |
| P Kolk | 10/10 | 4149 days | 9% |
| Dimitri Jacobs | 10/10 | 4177 days | 8% |
| Thomas Sartorius | 10/10 | 4177 days | 8% |
| Jane Curren | 10/10 | 4177 days | 8% |
| Morgan Thomas | 10/10 | 4239 days | 5% |
| Autocaravanista | 10/10 | 4269 days | 4% |
| M Bailey | 10/10 | 4300 days | 3% |
| Dustin Strong | 10/10 | 4330 days | 1% |
| Daniel Field | 10/10 | 4361 days | 0% |
| Nuria Rivas | 10/10 | 4392 days | 20% |
| Ash K | 10/10 | 4422 days | 20% |
| ashbyg | 10/10 | 4453 days | 20% |
| Andrei Kuek | 10/10 | 4453 days | 20% |
| Wilma Heij | 9/10 | 4483 days | 20% |
| Mark McCadden | 10/10 | 4483 days | 20% |
| Chris Jackson | 10/10 | 4483 days | 20% |
| Vince V. | 10/10 | 4483 days | 20% |
| Nicholas Chapman | 10/10 | 4483 days | 20% |
| Thomas Chacko | 10/10 | 4514 days | 20% |
| Linda Simpson | 9/10 | 4514 days | 20% |
| Tim | 9/10 | 4542 days | 20% |
| Eran Israel | 10/10 | 4542 days | 20% |
| Filip Goles | 10/10 | 4573 days | 20% |
| Johan Hereora Hummerhielm | 2/10 | 4573 days | 9% |
| JoMary Smith | 7/10 | 4573 days | 19% |
| Christine Jepp | 10/10 | 4573 days | 20% |
| Simon Fayers | 10/10 | 4604 days | 20% |
| Dutchie | 9/10 | 4604 days | 20% |
| Peter Krivanek | 10/10 | 4604 days | 20% |
| Anne Beveridge | 9/10 | 4634 days | 20% |
| John | 10/10 | 4634 days | 20% |
| Michael M | 10/10 | 4695 days | 20% |
| marianne van eykelenborg | 10/10 | 4695 days | 20% |
| Paul Molloy | 10/10 | 4695 days | 20% |
| Poko Tapurau | 10/10 | 4726 days | 20% |
| Brent Gowan | 10/10 | 4787 days | 20% |
| Mirza | 8/10 | 4938 days | 20% |
| Ann | 10/10 | 4938 days | 20% |
| Jonathan Falgren | 10/10 | 4938 days | 20% |
| Philip Dickie | 10/10 | 5213 days | 20% |
| DavidB | 7/10 | 5244 days | 19% |
| Alan Findlay | 9/10 | 5259 days | 12% |
| Whistlerdewd | 10/10 | 5273 days | 20% |
| Dexter | 10/10 | 5549 days | 20% |
| G Elliason | 7/10 | 5624 days | 11% |
| paris claire | 10/10 | 5625 days | 12% |
| Ron | 9/10 | 5730 days | 20% |
| Bob Kusesia | 10/10 | 5976 days | 12% |
| Ian Watson | 10/10 | 5976 days | 12% |
| M and H Lunn | 8/10 | 5984 days | 12% |
| David Hobson | 8/10 | 5995 days | 12% |
| Carina Raeder | 9/10 | 6001 days | 12% |
| Hans & Karin | 7/10 | 6069 days | 11% |
| andrew walmsley | 10/10 | 6279 days | 20% |
| MiepS | 9/10 | 6297 days | 12% |
| Ning Chan | 9/10 | 6309 days | 20% |
| LindaV | 8/10 | 6343 days | 12% |
| Oscar | 7/10 | 6689 days | 11% |
| Peter | 9/10 | 7091 days | 12% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Affordable Motor Home Rentals experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-5.00% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 125 days. The Affordable Motor Home Rentals experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Affordable Motor Home Rentals experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -1.97% |
| 198 | -1.98% |
| 199 | -1.99% |
| 200 | -2.00% |
| 201 | -2.01% |
| 202 | -2.02% |
| 203 | -2.03% |
| … | … |
Balancing Adjustment
0.92% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
83%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.