Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Affordable Motor Home Rentals.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Affordable Motor Home Rentals
Valid Reviews
299 Valid Reviews
The Affordable Motor Home Rentals experience has a total of 303 reviews. There are 299 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 299 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 205 |
|
69% |
| 9/10 | 61 |
|
20% |
| 8/10 | 17 |
|
6% |
| 7/10 | 8 |
|
3% |
| 6/10 | 3 |
|
1% |
| 5/10 | 0 |
|
0% |
| 4/10 | 1 |
|
0% |
| 3/10 | 1 |
|
0% |
| 2/10 | 2 |
|
1% |
| 1/10 | 1 |
|
0% |
94.35% Average
The raw data average (mean) for all the Affordable Motor Home Rentals valid reviews is 94.35% and is based on 299 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
22 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 299 valid reviews, the experience has 22 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 22 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 7 |
|
32% |
| 9/10 | 6 |
|
27% |
| 8/10 | 6 |
|
27% |
| 7/10 | 3 |
|
14% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
87.73% Average
The raw data average (mean) for all the Affordable Motor Home Rentals face-to-face reviews is 87.73% and is based on 22 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
95.58%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Pam | 10/10 | 1937 days | 100% |
| C & A Betts | 10/10 | 1965 days | 99% |
| Joy | 10/10 | 2149 days | 91% |
| Julie Ng | 10/10 | 2149 days | 91% |
| David Jones | 10/10 | 2180 days | 90% |
| Leandro Haedo | 10/10 | 2180 days | 90% |
| Amanda Lawson | 10/10 | 2180 days | 90% |
| Ken Clearwater | 10/10 | 2180 days | 90% |
| Jennifer Bixby | 10/10 | 2302 days | 85% |
| Michiel Jelijs | 10/10 | 2302 days | 85% |
| Jamie Carey | 10/10 | 2302 days | 85% |
| Robert Schwall | 10/10 | 2302 days | 85% |
| Nicky Bromhall | 9/10 | 2331 days | 83% |
| Timthang | 9/10 | 2331 days | 83% |
| Pastore pierrick | 9/10 | 2362 days | 82% |
| Chiara Rossi | 9/10 | 2362 days | 82% |
| Mike Bromfield | 9/10 | 2362 days | 82% |
| Daniel Lamere | 10/10 | 2362 days | 83% |
| NICHOLAS JEUNE | 10/10 | 2362 days | 83% |
| Matthias Van de veire | 9/10 | 2362 days | 82% |
| neil dougall | 10/10 | 2362 days | 83% |
| Tracey Armstrong | 9/10 | 2362 days | 82% |
| Maria Sainis | 10/10 | 2362 days | 83% |
| Christine Wegener | 10/10 | 2393 days | 81% |
| Olli Jääsaari | 9/10 | 2393 days | 80% |
| JACKIE EHRHARDT | 10/10 | 2393 days | 81% |
| Mandy Chee | 6/10 | 2423 days | 69% |
| lainie epstein | 8/10 | 2423 days | 78% |
| John van Herk | 10/10 | 2423 days | 80% |
| Bernard | 9/10 | 2423 days | 79% |
| Paul Russell | 10/10 | 2454 days | 79% |
| Sara Jensen | 10/10 | 2454 days | 79% |
| Stella Wilson | 10/10 | 2454 days | 79% |
| Dennis Rijbroek | 9/10 | 2484 days | 77% |
| Linda Gallagher | 10/10 | 2484 days | 78% |
| Marco Moreira | 9/10 | 2515 days | 76% |
| Happy camper | 10/10 | 2515 days | 76% |
| Jan Grävemeyer | 9/10 | 2546 days | 74% |
| Graça Roquette | 10/10 | 2576 days | 74% |
| Danny Mao | 10/10 | 2576 days | 74% |
| Chloe Bullock | 10/10 | 2576 days | 74% |
| Kate Tipton | 10/10 | 2607 days | 72% |
| Savilla Manuel | 10/10 | 2607 days | 72% |
| Olivier Gergaud | 10/10 | 2637 days | 71% |
| sheena tan | 8/10 | 2637 days | 70% |
| Christine Pooley | 10/10 | 2637 days | 71% |
| Alisa Failor | 10/10 | 2637 days | 71% |
| Aimee Spevak | 10/10 | 2668 days | 70% |
| Winston Bell | 10/10 | 2668 days | 70% |
| Irene Weinkogl | 8/10 | 2668 days | 69% |
| Cory | 10/10 | 2668 days | 70% |
| Tony O’Neill | 9/10 | 2668 days | 69% |
| Jim Lundy and Sherryl Livingston | 10/10 | 2668 days | 70% |
| paul engerand | 10/10 | 2668 days | 70% |
| Paul Smith | 10/10 | 2668 days | 70% |
| Tobias Geiger | 8/10 | 2696 days | 67% |
| Pierre Lemaistre | 9/10 | 2696 days | 68% |
| Melanie Berger | 8/10 | 2696 days | 67% |
| Georges BOUDIN | 9/10 | 2696 days | 68% |
| Tami Bass | 10/10 | 2696 days | 69% |
| Jonathan Taverner | 10/10 | 2696 days | 69% |
| Joanne Enders | 10/10 | 2696 days | 69% |
| Theo Stockmann | 10/10 | 2696 days | 69% |
| agnes janszen | 10/10 | 2727 days | 68% |
| Claire Cherrington | 10/10 | 2727 days | 68% |
| Maria van Loon | 10/10 | 2727 days | 68% |
| Jackie Sue | 10/10 | 2727 days | 68% |
| Alexandra Brown | 10/10 | 2727 days | 68% |
| Paolo Mauro | 10/10 | 2727 days | 68% |
| Matthew Parkman | 10/10 | 2727 days | 68% |
| Tom | 10/10 | 2727 days | 68% |
| Timothy McFadden | 10/10 | 2758 days | 66% |
| Jan Hoffmann | 10/10 | 2758 days | 66% |
| aneta thomsen | 8/10 | 2758 days | 65% |
| Xavier Bracquart | 9/10 | 2758 days | 66% |
| NZroadtrippers | 10/10 | 2758 days | 66% |
| Annabel Mason | 10/10 | 2758 days | 66% |
| Oz and Tina | 10/10 | 2758 days | 66% |
| t h | 10/10 | 2758 days | 66% |
| Claire | 10/10 | 2758 days | 66% |
| Cindy | 10/10 | 2758 days | 66% |
| Sharon Burgess | 10/10 | 2788 days | 65% |
| Boris Leroy | 9/10 | 2788 days | 64% |
| John Wells | 10/10 | 2788 days | 65% |
| javier garcia | 9/10 | 2788 days | 64% |
| Rosanna Nolan | 10/10 | 2788 days | 65% |
| Omid Shahani | 10/10 | 2788 days | 65% |
| Thierry GACHES | 9/10 | 2788 days | 64% |
| Steve Mitchell | 9/10 | 2788 days | 64% |
| Dallas Cluff | 10/10 | 2788 days | 65% |
| Mustaqeem | 10/10 | 2788 days | 65% |
| Diogo Loureiro | 10/10 | 2788 days | 65% |
| Thibaut Drevet | 10/10 | 2788 days | 65% |
| Jude Ong | 10/10 | 2819 days | 64% |
| Todd Weibel | 3/10 | 2819 days | 35% |
| Andrew Brealey | 10/10 | 2819 days | 64% |
| Edward Lowe | 10/10 | 2819 days | 64% |
| Georgia Nery | 10/10 | 2849 days | 63% |
| Kelli Rumore | 10/10 | 2849 days | 63% |
| Kristy | 10/10 | 2849 days | 63% |
| Gillian Hancock | 10/10 | 2849 days | 63% |
| Nichola Stretch | 10/10 | 2880 days | 61% |
| Loh | 10/10 | 2880 days | 61% |
| Vivien Soh | 10/10 | 2880 days | 61% |
| Melissa Hsu | 10/10 | 2911 days | 60% |
| Nicolas Mollet | 10/10 | 2972 days | 57% |
| Jess Ballard | 10/10 | 2972 days | 57% |
| Steve Wilkinson | 10/10 | 2972 days | 57% |
| Jack | 10/10 | 2972 days | 57% |
| Karyn Rayner | 9/10 | 3002 days | 56% |
| Julie Crawshaw | 9/10 | 3002 days | 56% |
| Debbie Wight | 9/10 | 3002 days | 56% |
| David Elliott | 10/10 | 3002 days | 56% |
| Donna Green | 10/10 | 3002 days | 56% |
| anaisbitt@live.com | 10/10 | 3002 days | 56% |
| Jarrod Pudsey | 10/10 | 3002 days | 56% |
| Tabea | 10/10 | 3002 days | 56% |
| Gabriel Santos | 10/10 | 3002 days | 56% |
| Dan Parker | 4/10 | 3033 days | 36% |
| Greg Parry | 10/10 | 3033 days | 55% |
| Laura Porter | 10/10 | 3033 days | 55% |
| Jesper Christensen | 10/10 | 3033 days | 55% |
| Anna Leonard | 10/10 | 3033 days | 55% |
| Ruben Roa Hernandez | 9/10 | 3033 days | 54% |
| Rory Baynes | 10/10 | 3061 days | 54% |
| Sally Irving | 10/10 | 3061 days | 54% |
| jason bassett | 10/10 | 3061 days | 54% |
| Chris Blackwell | 9/10 | 3061 days | 53% |
| Rachelle Philippen | 9/10 | 3061 days | 53% |
| Gordon Hughes | 9/10 | 3092 days | 52% |
| Henk Siegers | 7/10 | 3092 days | 49% |
| Johannes Partheymueller | 10/10 | 3092 days | 53% |
| Emily Freistatter | 9/10 | 3092 days | 52% |
| Pierre Mangin | 9/10 | 3092 days | 52% |
| Nz Traveller | 10/10 | 3092 days | 53% |
| Andy Grayshon | 10/10 | 3092 days | 53% |
| Rozanna Kyle-Robinson | 10/10 | 3092 days | 53% |
| Don Rostedt | 9/10 | 3092 days | 52% |
| martin shale | 10/10 | 3092 days | 53% |
| Mick Havill | 10/10 | 3123 days | 51% |
| Nicole Long | 7/10 | 3123 days | 48% |
| Lindsay Baugh | 10/10 | 3123 days | 51% |
| Pete Halsall | 10/10 | 3123 days | 51% |
| Anika Lakhani | 10/10 | 3123 days | 51% |
| Marjeta Kuralt | 10/10 | 3123 days | 51% |
| Michael Thomas Hermawan | 10/10 | 3153 days | 50% |
| Chris Oberson | 10/10 | 3153 days | 50% |
| Wilson Ting | 9/10 | 3153 days | 50% |
| NOR HISHAM HAJI ALI | 10/10 | 3184 days | 49% |
| Faustino Merlo | 9/10 | 3184 days | 48% |
| Anya Staal | 10/10 | 3184 days | 49% |
| Alan Bannister | 10/10 | 3184 days | 49% |
| Scott Wallis | 8/10 | 3184 days | 48% |
| Ed Shaddick | 10/10 | 3214 days | 48% |
| Rick Hall | 10/10 | 3214 days | 48% |
| Vanessa Paran | 10/10 | 3214 days | 48% |
| Che Junaid Mayet | 10/10 | 3214 days | 48% |
| Happy camper | 10/10 | 3245 days | 46% |
| meghan cuming | 10/10 | 3245 days | 46% |
| Viki Withers | 10/10 | 3276 days | 45% |
| Paul Thompson | 10/10 | 3306 days | 44% |
| Carl Murray | 2/10 | 3337 days | 19% |
| Jared Sartee | 10/10 | 3367 days | 41% |
| Shardul Phadnis | 6/10 | 3367 days | 36% |
| Judy Lawlor | 10/10 | 3367 days | 41% |
| Craig Mckay | 9/10 | 3367 days | 41% |
| Tracy Mering Stephen Law | 9/10 | 3367 days | 41% |
| Dennis Andrews | 10/10 | 3367 days | 41% |
| Nick Borland | 10/10 | 3367 days | 41% |
| Sjoerd Tolsma | 9/10 | 3376 days | 24% |
| Craig McKay | 10/10 | 3386 days | 24% |
| Rosalind Russell | 9/10 | 3398 days | 40% |
| Michal Snehota | 10/10 | 3398 days | 40% |
| murray keig | 10/10 | 3398 days | 40% |
| C Clarke | 8/10 | 3419 days | 23% |
| Clare Yeh | 10/10 | 3426 days | 39% |
| Cadey Korson | 9/10 | 3426 days | 38% |
| Matthew Parkman | 10/10 | 3426 days | 39% |
| Lynn Newhouse | 10/10 | 3426 days | 39% |
| Judy Little | 10/10 | 3426 days | 39% |
| Alice Ormandy | 9/10 | 3441 days | 23% |
| David Tomlinson | 10/10 | 3457 days | 38% |
| John Malone | 8/10 | 3457 days | 37% |
| Marcello Rossini | 9/10 | 3457 days | 37% |
| Leonie Westerhot | 10/10 | 3474 days | 22% |
| Jesse Arthur | 10/10 | 3488 days | 36% |
| Julie Manchester | 10/10 | 3488 days | 36% |
| Carine Av | 10/10 | 3518 days | 35% |
| hans soerensen | 10/10 | 3518 days | 35% |
| Jude Ong | 10/10 | 3518 days | 35% |
| liwen chan | 10/10 | 3518 days | 35% |
| Dalila Mohammed Isa | 8/10 | 3518 days | 34% |
| Wayne Fisher | 9/10 | 3518 days | 35% |
| Gary Ong | 1/10 | 3549 days | 14% |
| Tanya Davies | 9/10 | 3549 days | 33% |
| Heather D | 10/10 | 3579 days | 33% |
| Chea Hao Wong | 10/10 | 3579 days | 33% |
| Ashleigh McCord | 9/10 | 3579 days | 32% |
| Russel Brewty | 9/10 | 3610 days | 31% |
| Pieter Jacobs | 10/10 | 3610 days | 31% |
| Franck Mazas | 9/10 | 3610 days | 31% |
| Matt Tsagopoulos | 10/10 | 3610 days | 31% |
| Kuldeep Nandurkar | 10/10 | 3641 days | 30% |
| weeping ng | 10/10 | 3671 days | 29% |
| Brent Grohman | 10/10 | 3702 days | 28% |
| Ainsley Farrell | 10/10 | 3702 days | 28% |
| Anne Coleman | 10/10 | 3702 days | 28% |
| Casey Blyth | 10/10 | 3732 days | 26% |
| Sim | 10/10 | 3732 days | 26% |
| Lisa Lomas | 10/10 | 3732 days | 26% |
| Amber Jordan | 9/10 | 3732 days | 26% |
| Maarten Simons | 8/10 | 3742 days | 15% |
| Jenny Young | 10/10 | 3752 days | 15% |
| Bob van Hest | 10/10 | 3763 days | 25% |
| Maike Santelmann | 8/10 | 3781 days | 14% |
| Hakim Naj | 9/10 | 3792 days | 24% |
| costa | 9/10 | 3792 days | 24% |
| haslina mohamad | 10/10 | 3792 days | 24% |
| delphine | 7/10 | 3792 days | 22% |
| Damien Brocklejhurst | 9/10 | 3792 days | 24% |
| Chris Simpson | 10/10 | 3813 days | 14% |
| Martin S | 10/10 | 3823 days | 23% |
| Douglas Pinn | 10/10 | 3823 days | 23% |
| Alison Firth | 10/10 | 3823 days | 23% |
| Ben Chong | 9/10 | 3854 days | 21% |
| Konstantinos Parsalidis | 10/10 | 3854 days | 21% |
| Silke Richter | 10/10 | 3854 days | 21% |
| Mónica García | 10/10 | 3884 days | 20% |
| streviews | 10/10 | 3915 days | 19% |
| Lynne Cornish | 10/10 | 3915 days | 19% |
| thomas boutard | 10/10 | 3976 days | 16% |
| Marianne Smith | 10/10 | 4007 days | 15% |
| Melinda McNamara | 9/10 | 4007 days | 15% |
| M E Black | 10/10 | 4037 days | 14% |
| michellehendriks5 | 10/10 | 4037 days | 14% |
| Brendan Collins | 10/10 | 4068 days | 12% |
| Adam Munro | 10/10 | 4098 days | 11% |
| Angela Yore | 10/10 | 4098 days | 11% |
| Emma Keegan | 6/10 | 4098 days | 10% |
| Andy Biggins | 8/10 | 4129 days | 10% |
| P Kolk | 10/10 | 4129 days | 10% |
| Dimitri Jacobs | 10/10 | 4157 days | 9% |
| Thomas Sartorius | 10/10 | 4157 days | 9% |
| Jane Curren | 10/10 | 4157 days | 9% |
| Morgan Thomas | 10/10 | 4219 days | 6% |
| Autocaravanista | 10/10 | 4249 days | 5% |
| M Bailey | 10/10 | 4280 days | 4% |
| Dustin Strong | 10/10 | 4310 days | 3% |
| Daniel Field | 10/10 | 4341 days | 1% |
| Nuria Rivas | 10/10 | 4372 days | 0% |
| Ash K | 10/10 | 4402 days | 21% |
| ashbyg | 10/10 | 4433 days | 21% |
| Andrei Kuek | 10/10 | 4433 days | 21% |
| Wilma Heij | 9/10 | 4463 days | 20% |
| Mark McCadden | 10/10 | 4463 days | 21% |
| Chris Jackson | 10/10 | 4463 days | 21% |
| Vince V. | 10/10 | 4463 days | 21% |
| Nicholas Chapman | 10/10 | 4463 days | 21% |
| Thomas Chacko | 10/10 | 4494 days | 21% |
| Linda Simpson | 9/10 | 4494 days | 20% |
| Tim | 9/10 | 4522 days | 20% |
| Eran Israel | 10/10 | 4522 days | 21% |
| Filip Goles | 10/10 | 4553 days | 21% |
| Johan Hereora Hummerhielm | 2/10 | 4553 days | 9% |
| JoMary Smith | 7/10 | 4553 days | 19% |
| Christine Jepp | 10/10 | 4553 days | 21% |
| Simon Fayers | 10/10 | 4584 days | 21% |
| Dutchie | 9/10 | 4584 days | 20% |
| Peter Krivanek | 10/10 | 4584 days | 21% |
| Anne Beveridge | 9/10 | 4614 days | 20% |
| John | 10/10 | 4614 days | 21% |
| Michael M | 10/10 | 4675 days | 21% |
| marianne van eykelenborg | 10/10 | 4675 days | 21% |
| Paul Molloy | 10/10 | 4675 days | 21% |
| Poko Tapurau | 10/10 | 4706 days | 21% |
| Brent Gowan | 10/10 | 4767 days | 21% |
| Mirza | 8/10 | 4918 days | 20% |
| Ann | 10/10 | 4918 days | 21% |
| Jonathan Falgren | 10/10 | 4918 days | 21% |
| Philip Dickie | 10/10 | 5193 days | 21% |
| DavidB | 7/10 | 5224 days | 19% |
| Alan Findlay | 9/10 | 5239 days | 12% |
| Whistlerdewd | 10/10 | 5253 days | 21% |
| Dexter | 10/10 | 5529 days | 21% |
| G Elliason | 7/10 | 5604 days | 11% |
| paris claire | 10/10 | 5605 days | 12% |
| Ron | 9/10 | 5710 days | 20% |
| Bob Kusesia | 10/10 | 5956 days | 12% |
| Ian Watson | 10/10 | 5956 days | 12% |
| M and H Lunn | 8/10 | 5964 days | 12% |
| David Hobson | 8/10 | 5975 days | 12% |
| Carina Raeder | 9/10 | 5981 days | 12% |
| Hans & Karin | 7/10 | 6049 days | 11% |
| andrew walmsley | 10/10 | 6259 days | 21% |
| MiepS | 9/10 | 6277 days | 12% |
| Ning Chan | 9/10 | 6289 days | 20% |
| LindaV | 8/10 | 6323 days | 12% |
| Oscar | 7/10 | 6669 days | 11% |
| Peter | 9/10 | 7071 days | 12% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Affordable Motor Home Rentals experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-5.15% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 118 days. The Affordable Motor Home Rentals experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Affordable Motor Home Rentals experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -2.12% |
| 198 | -2.13% |
| 199 | -2.14% |
| 200 | -2.15% |
| 201 | -2.16% |
| 202 | -2.17% |
| 203 | -2.18% |
| … | … |
Balancing Adjustment
0.94% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
82%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.