Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Affordable Motor Home Rentals.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Affordable Motor Home Rentals
Valid Reviews
300 Valid Reviews
The Affordable Motor Home Rentals experience has a total of 305 reviews. There are 300 valid reviews that are included when calculating the ranking score and 5 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 300 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 205 |
|
68% |
| 9/10 | 62 |
|
21% |
| 8/10 | 17 |
|
6% |
| 7/10 | 8 |
|
3% |
| 6/10 | 3 |
|
1% |
| 5/10 | 0 |
|
0% |
| 4/10 | 1 |
|
0% |
| 3/10 | 1 |
|
0% |
| 2/10 | 2 |
|
1% |
| 1/10 | 1 |
|
0% |
94.33% Average
The raw data average (mean) for all the Affordable Motor Home Rentals valid reviews is 94.33% and is based on 300 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
22 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 300 valid reviews, the experience has 22 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 22 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 7 |
|
32% |
| 9/10 | 6 |
|
27% |
| 8/10 | 6 |
|
27% |
| 7/10 | 3 |
|
14% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
87.73% Average
The raw data average (mean) for all the Affordable Motor Home Rentals face-to-face reviews is 87.73% and is based on 22 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
95.60%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Pam | 10/10 | 1739 days | 100% |
| C & A Betts | 10/10 | 1767 days | 96% |
| Joy | 10/10 | 1951 days | 88% |
| Julie Ng | 10/10 | 1951 days | 88% |
| David Jones | 10/10 | 1982 days | 86% |
| Leandro Haedo | 10/10 | 1982 days | 86% |
| Amanda Lawson | 10/10 | 1982 days | 86% |
| Ken Clearwater | 10/10 | 1982 days | 86% |
| Jennifer Bixby | 10/10 | 2104 days | 82% |
| Michiel Jelijs | 10/10 | 2104 days | 82% |
| Jamie Carey | 10/10 | 2104 days | 82% |
| Robert Schwall | 10/10 | 2104 days | 82% |
| Nicky Bromhall | 9/10 | 2133 days | 80% |
| Timthang | 9/10 | 2133 days | 80% |
| Pastore pierrick | 9/10 | 2164 days | 79% |
| Chiara Rossi | 9/10 | 2164 days | 79% |
| Chiara Rossi | 9/10 | 2164 days | 79% |
| Mike Bromfield | 9/10 | 2164 days | 79% |
| Daniel Lamere | 10/10 | 2164 days | 80% |
| NICHOLAS JEUNE | 10/10 | 2164 days | 80% |
| Matthias Van de veire | 9/10 | 2164 days | 79% |
| neil dougall | 10/10 | 2164 days | 80% |
| Tracey Armstrong | 9/10 | 2164 days | 79% |
| Maria Sainis | 10/10 | 2164 days | 80% |
| Christine Wegener | 10/10 | 2195 days | 79% |
| Olli Jääsaari | 9/10 | 2195 days | 78% |
| JACKIE EHRHARDT | 10/10 | 2195 days | 79% |
| Mandy Chee | 6/10 | 2225 days | 67% |
| lainie epstein | 8/10 | 2225 days | 76% |
| John van Herk | 10/10 | 2225 days | 78% |
| Bernard | 9/10 | 2225 days | 77% |
| Paul Russell | 10/10 | 2256 days | 77% |
| Sara Jensen | 10/10 | 2256 days | 77% |
| Stella Wilson | 10/10 | 2256 days | 77% |
| Dennis Rijbroek | 9/10 | 2286 days | 75% |
| Linda Gallagher | 10/10 | 2286 days | 75% |
| Marco Moreira | 9/10 | 2317 days | 74% |
| Happy camper | 10/10 | 2317 days | 74% |
| Jan Grävemeyer | 9/10 | 2348 days | 73% |
| Graça Roquette | 10/10 | 2378 days | 72% |
| Danny Mao | 10/10 | 2378 days | 72% |
| Chloe Bullock | 10/10 | 2378 days | 72% |
| Kate Tipton | 10/10 | 2409 days | 71% |
| Savilla Manuel | 10/10 | 2409 days | 71% |
| Olivier Gergaud | 10/10 | 2439 days | 70% |
| sheena tan | 8/10 | 2439 days | 69% |
| Christine Pooley | 10/10 | 2439 days | 70% |
| Alisa Failor | 10/10 | 2439 days | 70% |
| Aimee Spevak | 10/10 | 2470 days | 69% |
| Winston Bell | 10/10 | 2470 days | 69% |
| Irene Weinkogl | 8/10 | 2470 days | 67% |
| Cory | 10/10 | 2470 days | 69% |
| Tony O’Neill | 9/10 | 2470 days | 68% |
| Jim Lundy and Sherryl Livingston | 10/10 | 2470 days | 69% |
| paul engerand | 10/10 | 2470 days | 69% |
| Paul Smith | 10/10 | 2470 days | 69% |
| Tobias Geiger | 8/10 | 2498 days | 66% |
| Pierre Lemaistre | 9/10 | 2498 days | 67% |
| Melanie Berger | 8/10 | 2498 days | 66% |
| Georges BOUDIN | 9/10 | 2498 days | 67% |
| Tami Bass | 10/10 | 2498 days | 68% |
| Jonathan Taverner | 10/10 | 2498 days | 68% |
| Joanne Enders | 10/10 | 2498 days | 68% |
| Theo Stockmann | 10/10 | 2498 days | 68% |
| agnes janszen | 10/10 | 2529 days | 67% |
| Claire Cherrington | 10/10 | 2529 days | 67% |
| Maria van Loon | 10/10 | 2529 days | 67% |
| Jackie Sue | 10/10 | 2529 days | 67% |
| Alexandra Brown | 10/10 | 2529 days | 67% |
| Paolo Mauro | 10/10 | 2529 days | 67% |
| Matthew Parkman | 10/10 | 2529 days | 67% |
| Tom | 10/10 | 2529 days | 67% |
| Timothy McFadden | 10/10 | 2560 days | 66% |
| Jan Hoffmann | 10/10 | 2560 days | 66% |
| aneta thomsen | 8/10 | 2560 days | 64% |
| Xavier Bracquart | 9/10 | 2560 days | 65% |
| NZroadtrippers | 10/10 | 2560 days | 66% |
| Annabel Mason | 10/10 | 2560 days | 66% |
| Oz and Tina | 10/10 | 2560 days | 66% |
| t h | 10/10 | 2560 days | 66% |
| Claire | 10/10 | 2560 days | 66% |
| Cindy | 10/10 | 2560 days | 66% |
| Sharon Burgess | 10/10 | 2590 days | 64% |
| Boris Leroy | 9/10 | 2590 days | 64% |
| John Wells | 10/10 | 2590 days | 64% |
| javier garcia | 9/10 | 2590 days | 64% |
| Rosanna Nolan | 10/10 | 2590 days | 64% |
| Omid Shahani | 10/10 | 2590 days | 64% |
| Thierry GACHES | 9/10 | 2590 days | 64% |
| Steve Mitchell | 9/10 | 2590 days | 64% |
| Dallas Cluff | 10/10 | 2590 days | 64% |
| Mustaqeem | 10/10 | 2590 days | 64% |
| Diogo Loureiro | 10/10 | 2590 days | 64% |
| Thibaut Drevet | 10/10 | 2590 days | 64% |
| Jude Ong | 10/10 | 2621 days | 63% |
| Todd Weibel | 3/10 | 2621 days | 34% |
| Andrew Brealey | 10/10 | 2621 days | 63% |
| Edward Lowe | 10/10 | 2621 days | 63% |
| Georgia Nery | 10/10 | 2651 days | 62% |
| Kelli Rumore | 10/10 | 2651 days | 62% |
| Kristy | 10/10 | 2651 days | 62% |
| Gillian Hancock | 10/10 | 2651 days | 62% |
| Nichola Stretch | 10/10 | 2682 days | 61% |
| Loh | 10/10 | 2682 days | 61% |
| Vivien Soh | 10/10 | 2682 days | 61% |
| Melissa Hsu | 10/10 | 2713 days | 60% |
| Nicolas Mollet | 10/10 | 2774 days | 58% |
| Jess Ballard | 10/10 | 2774 days | 58% |
| Steve Wilkinson | 10/10 | 2774 days | 58% |
| Jack | 10/10 | 2774 days | 58% |
| Karyn Rayner | 9/10 | 2804 days | 56% |
| Julie Crawshaw | 9/10 | 2804 days | 56% |
| Debbie Wight | 9/10 | 2804 days | 56% |
| David Elliott | 10/10 | 2804 days | 57% |
| Donna Green | 10/10 | 2804 days | 57% |
| anaisbitt@live.com | 10/10 | 2804 days | 57% |
| Jarrod Pudsey | 10/10 | 2804 days | 57% |
| Tabea | 10/10 | 2804 days | 57% |
| Gabriel Santos | 10/10 | 2804 days | 57% |
| Dan Parker | 4/10 | 2835 days | 36% |
| Greg Parry | 10/10 | 2835 days | 56% |
| Laura Porter | 10/10 | 2835 days | 56% |
| Jesper Christensen | 10/10 | 2835 days | 56% |
| Anna Leonard | 10/10 | 2835 days | 56% |
| Ruben Roa Hernandez | 9/10 | 2835 days | 55% |
| Rory Baynes | 10/10 | 2863 days | 55% |
| Sally Irving | 10/10 | 2863 days | 55% |
| jason bassett | 10/10 | 2863 days | 55% |
| Chris Blackwell | 9/10 | 2863 days | 54% |
| Rachelle Philippen | 9/10 | 2863 days | 54% |
| Gordon Hughes | 9/10 | 2894 days | 53% |
| Henk Siegers | 7/10 | 2894 days | 50% |
| Johannes Partheymueller | 10/10 | 2894 days | 53% |
| Emily Freistatter | 9/10 | 2894 days | 53% |
| Pierre Mangin | 9/10 | 2894 days | 53% |
| Nz Traveller | 10/10 | 2894 days | 53% |
| Andy Grayshon | 10/10 | 2894 days | 53% |
| Rozanna Kyle-Robinson | 10/10 | 2894 days | 53% |
| Don Rostedt | 9/10 | 2894 days | 53% |
| martin shale | 10/10 | 2894 days | 53% |
| Mick Havill | 10/10 | 2925 days | 52% |
| Nicole Long | 7/10 | 2925 days | 49% |
| Lindsay Baugh | 10/10 | 2925 days | 52% |
| Pete Halsall | 10/10 | 2925 days | 52% |
| Anika Lakhani | 10/10 | 2925 days | 52% |
| Marjeta Kuralt | 10/10 | 2925 days | 52% |
| Michael Thomas Hermawan | 10/10 | 2955 days | 51% |
| Chris Oberson | 10/10 | 2955 days | 51% |
| Wilson Ting | 9/10 | 2955 days | 51% |
| NOR HISHAM HAJI ALI | 10/10 | 2986 days | 50% |
| Faustino Merlo | 9/10 | 2986 days | 50% |
| Anya Staal | 10/10 | 2986 days | 50% |
| Alan Bannister | 10/10 | 2986 days | 50% |
| Scott Wallis | 8/10 | 2986 days | 49% |
| Ed Shaddick | 10/10 | 3016 days | 49% |
| Rick Hall | 10/10 | 3016 days | 49% |
| Vanessa Paran | 10/10 | 3016 days | 49% |
| Che Junaid Mayet | 10/10 | 3016 days | 49% |
| Happy camper | 10/10 | 3047 days | 48% |
| meghan cuming | 10/10 | 3047 days | 48% |
| Viki Withers | 10/10 | 3078 days | 47% |
| Paul Thompson | 10/10 | 3108 days | 46% |
| Carl Murray | 2/10 | 3139 days | 20% |
| Jared Sartee | 10/10 | 3169 days | 43% |
| Shardul Phadnis | 6/10 | 3169 days | 37% |
| Judy Lawlor | 10/10 | 3169 days | 43% |
| Craig Mckay | 9/10 | 3169 days | 43% |
| Tracy Mering Stephen Law | 9/10 | 3169 days | 43% |
| Dennis Andrews | 10/10 | 3169 days | 43% |
| Nick Borland | 10/10 | 3169 days | 43% |
| Sjoerd Tolsma | 9/10 | 3178 days | 25% |
| Craig McKay | 10/10 | 3188 days | 26% |
| Rosalind Russell | 9/10 | 3200 days | 42% |
| Michal Snehota | 10/10 | 3200 days | 42% |
| murray keig | 10/10 | 3200 days | 42% |
| C Clarke | 8/10 | 3221 days | 24% |
| Clare Yeh | 10/10 | 3228 days | 41% |
| Cadey Korson | 9/10 | 3228 days | 41% |
| Matthew Parkman | 10/10 | 3228 days | 41% |
| Lynn Newhouse | 10/10 | 3228 days | 41% |
| Judy Little | 10/10 | 3228 days | 41% |
| Alice Ormandy | 9/10 | 3243 days | 24% |
| David Tomlinson | 10/10 | 3259 days | 40% |
| John Malone | 8/10 | 3259 days | 39% |
| Marcello Rossini | 9/10 | 3259 days | 40% |
| Leonie Westerhot | 10/10 | 3276 days | 24% |
| Jesse Arthur | 10/10 | 3290 days | 39% |
| Julie Manchester | 10/10 | 3290 days | 39% |
| Carine Av | 10/10 | 3320 days | 38% |
| hans soerensen | 10/10 | 3320 days | 38% |
| Jude Ong | 10/10 | 3320 days | 38% |
| liwen chan | 10/10 | 3320 days | 38% |
| Dalila Mohammed Isa | 8/10 | 3320 days | 37% |
| Wayne Fisher | 9/10 | 3320 days | 38% |
| Gary Ong | 1/10 | 3351 days | 15% |
| Tanya Davies | 9/10 | 3351 days | 37% |
| Heather D | 10/10 | 3381 days | 36% |
| Chea Hao Wong | 10/10 | 3381 days | 36% |
| Ashleigh McCord | 9/10 | 3381 days | 35% |
| Russel Brewty | 9/10 | 3412 days | 34% |
| Pieter Jacobs | 10/10 | 3412 days | 35% |
| Franck Mazas | 9/10 | 3412 days | 34% |
| Matt Tsagopoulos | 10/10 | 3412 days | 35% |
| Kuldeep Nandurkar | 10/10 | 3443 days | 34% |
| weeping ng | 10/10 | 3473 days | 32% |
| Brent Grohman | 10/10 | 3504 days | 31% |
| Ainsley Farrell | 10/10 | 3504 days | 31% |
| Anne Coleman | 10/10 | 3504 days | 31% |
| Casey Blyth | 10/10 | 3534 days | 30% |
| Sim | 10/10 | 3534 days | 30% |
| Lisa Lomas | 10/10 | 3534 days | 30% |
| Amber Jordan | 9/10 | 3534 days | 30% |
| Maarten Simons | 8/10 | 3544 days | 17% |
| Jenny Young | 10/10 | 3554 days | 18% |
| Bob van Hest | 10/10 | 3565 days | 29% |
| Maike Santelmann | 8/10 | 3583 days | 16% |
| Hakim Naj | 9/10 | 3594 days | 28% |
| costa | 9/10 | 3594 days | 28% |
| haslina mohamad | 10/10 | 3594 days | 28% |
| delphine | 7/10 | 3594 days | 26% |
| Damien Brocklejhurst | 9/10 | 3594 days | 28% |
| Chris Simpson | 10/10 | 3615 days | 16% |
| Martin S | 10/10 | 3625 days | 27% |
| Douglas Pinn | 10/10 | 3625 days | 27% |
| Alison Firth | 10/10 | 3625 days | 27% |
| Ben Chong | 9/10 | 3656 days | 26% |
| Konstantinos Parsalidis | 10/10 | 3656 days | 26% |
| Silke Richter | 10/10 | 3656 days | 26% |
| Mónica García | 10/10 | 3686 days | 25% |
| streviews | 10/10 | 3717 days | 24% |
| Lynne Cornish | 10/10 | 3717 days | 24% |
| thomas boutard | 10/10 | 3778 days | 21% |
| Marianne Smith | 10/10 | 3809 days | 20% |
| Melinda McNamara | 9/10 | 3809 days | 20% |
| M E Black | 10/10 | 3839 days | 19% |
| michellehendriks5 | 10/10 | 3839 days | 19% |
| Brendan Collins | 10/10 | 3870 days | 18% |
| Adam Munro | 10/10 | 3900 days | 17% |
| Angela Yore | 10/10 | 3900 days | 17% |
| Emma Keegan | 6/10 | 3900 days | 15% |
| Andy Biggins | 8/10 | 3931 days | 16% |
| P Kolk | 10/10 | 3931 days | 16% |
| Dimitri Jacobs | 10/10 | 3959 days | 15% |
| Thomas Sartorius | 10/10 | 3959 days | 15% |
| Jane Curren | 10/10 | 3959 days | 15% |
| Morgan Thomas | 10/10 | 4021 days | 13% |
| Autocaravanista | 10/10 | 4051 days | 12% |
| M Bailey | 10/10 | 4082 days | 10% |
| Dustin Strong | 10/10 | 4112 days | 9% |
| Daniel Field | 10/10 | 4143 days | 8% |
| Nuria Rivas | 10/10 | 4174 days | 7% |
| Ash K | 10/10 | 4204 days | 6% |
| ashbyg | 10/10 | 4235 days | 5% |
| Andrei Kuek | 10/10 | 4235 days | 5% |
| Wilma Heij | 9/10 | 4265 days | 4% |
| Mark McCadden | 10/10 | 4265 days | 4% |
| Chris Jackson | 10/10 | 4265 days | 4% |
| Vince V. | 10/10 | 4265 days | 4% |
| Nicholas Chapman | 10/10 | 4265 days | 4% |
| Thomas Chacko | 10/10 | 4296 days | 3% |
| Linda Simpson | 9/10 | 4296 days | 3% |
| Tim | 9/10 | 4324 days | 2% |
| Eran Israel | 10/10 | 4324 days | 2% |
| Filip Goles | 10/10 | 4355 days | 0% |
| Johan Hereora Hummerhielm | 2/10 | 4355 days | 0% |
| JoMary Smith | 7/10 | 4355 days | 0% |
| Christine Jepp | 10/10 | 4355 days | 0% |
| Simon Fayers | 10/10 | 4386 days | 18% |
| Dutchie | 9/10 | 4386 days | 18% |
| Peter Krivanek | 10/10 | 4386 days | 18% |
| Anne Beveridge | 9/10 | 4416 days | 18% |
| John | 10/10 | 4416 days | 18% |
| Michael M | 10/10 | 4477 days | 18% |
| marianne van eykelenborg | 10/10 | 4477 days | 18% |
| Paul Molloy | 10/10 | 4477 days | 18% |
| Poko Tapurau | 10/10 | 4508 days | 18% |
| Brent Gowan | 10/10 | 4569 days | 18% |
| Mirza | 8/10 | 4720 days | 18% |
| Ann | 10/10 | 4720 days | 18% |
| Jonathan Falgren | 10/10 | 4720 days | 18% |
| Philip Dickie | 10/10 | 4995 days | 18% |
| DavidB | 7/10 | 5026 days | 17% |
| Alan Findlay | 9/10 | 5041 days | 11% |
| Whistlerdewd | 10/10 | 5055 days | 18% |
| Dexter | 10/10 | 5331 days | 18% |
| G Elliason | 7/10 | 5406 days | 9% |
| paris claire | 10/10 | 5407 days | 11% |
| Ron | 9/10 | 5512 days | 18% |
| Bob Kusesia | 10/10 | 5758 days | 11% |
| Ian Watson | 10/10 | 5758 days | 11% |
| M and H Lunn | 8/10 | 5766 days | 10% |
| David Hobson | 8/10 | 5777 days | 10% |
| Carina Raeder | 9/10 | 5783 days | 11% |
| Hans & Karin | 7/10 | 5851 days | 9% |
| andrew walmsley | 10/10 | 6061 days | 18% |
| MiepS | 9/10 | 6079 days | 11% |
| Ning Chan | 9/10 | 6091 days | 18% |
| LindaV | 8/10 | 6125 days | 10% |
| Oscar | 7/10 | 6471 days | 9% |
| Peter | 9/10 | 6873 days | 11% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Affordable Motor Home Rentals experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-7.07% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 42 days. The Affordable Motor Home Rentals experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Affordable Motor Home Rentals experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.01% |
| 198 | -4.03% |
| 199 | -4.05% |
| 200 | -4.07% |
| 201 | -4.09% |
| 202 | -4.11% |
| 203 | -4.13% |
| … | … |
Balancing Adjustment
1.21% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
81%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.