Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Affordable Motor Home Rentals.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Affordable Motor Home Rentals
Valid Reviews
299 Valid Reviews
The Affordable Motor Home Rentals experience has a total of 303 reviews. There are 299 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 299 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 205 |
|
69% |
| 9/10 | 61 |
|
20% |
| 8/10 | 17 |
|
6% |
| 7/10 | 8 |
|
3% |
| 6/10 | 3 |
|
1% |
| 5/10 | 0 |
|
0% |
| 4/10 | 1 |
|
0% |
| 3/10 | 1 |
|
0% |
| 2/10 | 2 |
|
1% |
| 1/10 | 1 |
|
0% |
94.35% Average
The raw data average (mean) for all the Affordable Motor Home Rentals valid reviews is 94.35% and is based on 299 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
22 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 299 valid reviews, the experience has 22 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 22 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 7 |
|
32% |
| 9/10 | 6 |
|
27% |
| 8/10 | 6 |
|
27% |
| 7/10 | 3 |
|
14% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
87.73% Average
The raw data average (mean) for all the Affordable Motor Home Rentals face-to-face reviews is 87.73% and is based on 22 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
95.62%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Pam | 10/10 | 2077 days | 100% |
| C & A Betts | 10/10 | 2105 days | 99% |
| Joy | 10/10 | 2290 days | 91% |
| Julie Ng | 10/10 | 2290 days | 91% |
| David Jones | 10/10 | 2321 days | 89% |
| Leandro Haedo | 10/10 | 2321 days | 89% |
| Amanda Lawson | 10/10 | 2321 days | 89% |
| Ken Clearwater | 10/10 | 2321 days | 89% |
| Jennifer Bixby | 10/10 | 2442 days | 84% |
| Michiel Jelijs | 10/10 | 2443 days | 84% |
| Jamie Carey | 10/10 | 2443 days | 84% |
| Robert Schwall | 10/10 | 2443 days | 84% |
| Nicky Bromhall | 9/10 | 2471 days | 82% |
| Timthang | 9/10 | 2471 days | 82% |
| Pastore pierrick | 9/10 | 2502 days | 81% |
| Chiara Rossi | 9/10 | 2502 days | 81% |
| Mike Bromfield | 9/10 | 2502 days | 81% |
| Daniel Lamere | 10/10 | 2503 days | 81% |
| NICHOLAS JEUNE | 10/10 | 2503 days | 81% |
| Matthias Van de veire | 9/10 | 2503 days | 81% |
| neil dougall | 10/10 | 2503 days | 81% |
| Tracey Armstrong | 9/10 | 2503 days | 81% |
| Maria Sainis | 10/10 | 2503 days | 81% |
| Christine Wegener | 10/10 | 2533 days | 80% |
| Olli Jääsaari | 9/10 | 2533 days | 79% |
| JACKIE EHRHARDT | 10/10 | 2534 days | 80% |
| Mandy Chee | 6/10 | 2563 days | 68% |
| lainie epstein | 8/10 | 2563 days | 77% |
| John van Herk | 10/10 | 2563 days | 79% |
| Bernard | 9/10 | 2564 days | 78% |
| Paul Russell | 10/10 | 2594 days | 77% |
| Sara Jensen | 10/10 | 2594 days | 77% |
| Stella Wilson | 10/10 | 2594 days | 77% |
| Dennis Rijbroek | 9/10 | 2624 days | 75% |
| Linda Gallagher | 10/10 | 2625 days | 76% |
| Marco Moreira | 9/10 | 2655 days | 74% |
| Happy camper | 10/10 | 2656 days | 75% |
| Jan Grävemeyer | 9/10 | 2686 days | 73% |
| Graça Roquette | 10/10 | 2717 days | 72% |
| Danny Mao | 10/10 | 2717 days | 72% |
| Chloe Bullock | 10/10 | 2717 days | 72% |
| Kate Tipton | 10/10 | 2747 days | 71% |
| Savilla Manuel | 10/10 | 2748 days | 71% |
| Olivier Gergaud | 10/10 | 2777 days | 69% |
| sheena tan | 8/10 | 2778 days | 68% |
| Christine Pooley | 10/10 | 2778 days | 69% |
| Alisa Failor | 10/10 | 2778 days | 69% |
| Aimee Spevak | 10/10 | 2808 days | 68% |
| Winston Bell | 10/10 | 2808 days | 68% |
| Irene Weinkogl | 8/10 | 2808 days | 67% |
| Cory | 10/10 | 2809 days | 68% |
| Tony O’Neill | 9/10 | 2809 days | 67% |
| Jim Lundy and Sherryl Livingston | 10/10 | 2809 days | 68% |
| paul engerand | 10/10 | 2809 days | 68% |
| Paul Smith | 10/10 | 2809 days | 68% |
| Tobias Geiger | 8/10 | 2836 days | 65% |
| Pierre Lemaistre | 9/10 | 2836 days | 66% |
| Melanie Berger | 8/10 | 2836 days | 65% |
| Georges BOUDIN | 9/10 | 2836 days | 66% |
| Tami Bass | 10/10 | 2836 days | 67% |
| Jonathan Taverner | 10/10 | 2836 days | 67% |
| Joanne Enders | 10/10 | 2837 days | 67% |
| Theo Stockmann | 10/10 | 2837 days | 67% |
| agnes janszen | 10/10 | 2867 days | 65% |
| Claire Cherrington | 10/10 | 2867 days | 65% |
| Maria van Loon | 10/10 | 2867 days | 65% |
| Jackie Sue | 10/10 | 2868 days | 65% |
| Alexandra Brown | 10/10 | 2868 days | 65% |
| Paolo Mauro | 10/10 | 2868 days | 65% |
| Matthew Parkman | 10/10 | 2868 days | 65% |
| Tom | 10/10 | 2868 days | 65% |
| Timothy McFadden | 10/10 | 2898 days | 64% |
| Jan Hoffmann | 10/10 | 2898 days | 64% |
| aneta thomsen | 8/10 | 2898 days | 63% |
| Xavier Bracquart | 9/10 | 2898 days | 63% |
| NZroadtrippers | 10/10 | 2899 days | 64% |
| Annabel Mason | 10/10 | 2899 days | 64% |
| Oz and Tina | 10/10 | 2899 days | 64% |
| t h | 10/10 | 2899 days | 64% |
| Claire | 10/10 | 2899 days | 64% |
| Cindy | 10/10 | 2899 days | 64% |
| Sharon Burgess | 10/10 | 2928 days | 63% |
| Boris Leroy | 9/10 | 2928 days | 62% |
| John Wells | 10/10 | 2928 days | 63% |
| javier garcia | 9/10 | 2928 days | 62% |
| Rosanna Nolan | 10/10 | 2928 days | 63% |
| Omid Shahani | 10/10 | 2928 days | 63% |
| Thierry GACHES | 9/10 | 2929 days | 62% |
| Steve Mitchell | 9/10 | 2929 days | 62% |
| Dallas Cluff | 10/10 | 2929 days | 63% |
| Mustaqeem | 10/10 | 2929 days | 63% |
| Diogo Loureiro | 10/10 | 2929 days | 63% |
| Thibaut Drevet | 10/10 | 2929 days | 63% |
| Jude Ong | 10/10 | 2959 days | 61% |
| Todd Weibel | 3/10 | 2960 days | 33% |
| Andrew Brealey | 10/10 | 2960 days | 61% |
| Edward Lowe | 10/10 | 2960 days | 61% |
| Georgia Nery | 10/10 | 2989 days | 60% |
| Kelli Rumore | 10/10 | 2989 days | 60% |
| Kristy | 10/10 | 2990 days | 60% |
| Gillian Hancock | 10/10 | 2990 days | 60% |
| Nichola Stretch | 10/10 | 3020 days | 59% |
| Loh | 10/10 | 3021 days | 59% |
| Vivien Soh | 10/10 | 3021 days | 59% |
| Melissa Hsu | 10/10 | 3052 days | 57% |
| Nicolas Mollet | 10/10 | 3112 days | 55% |
| Jess Ballard | 10/10 | 3112 days | 55% |
| Steve Wilkinson | 10/10 | 3113 days | 55% |
| Jack | 10/10 | 3113 days | 55% |
| Karyn Rayner | 9/10 | 3142 days | 53% |
| Julie Crawshaw | 9/10 | 3142 days | 53% |
| Debbie Wight | 9/10 | 3142 days | 53% |
| David Elliott | 10/10 | 3143 days | 53% |
| Donna Green | 10/10 | 3143 days | 53% |
| anaisbitt@live.com | 10/10 | 3143 days | 53% |
| Jarrod Pudsey | 10/10 | 3143 days | 53% |
| Tabea | 10/10 | 3143 days | 53% |
| Gabriel Santos | 10/10 | 3143 days | 53% |
| Dan Parker | 4/10 | 3173 days | 34% |
| Greg Parry | 10/10 | 3173 days | 52% |
| Laura Porter | 10/10 | 3173 days | 52% |
| Jesper Christensen | 10/10 | 3173 days | 52% |
| Anna Leonard | 10/10 | 3174 days | 52% |
| Ruben Roa Hernandez | 9/10 | 3174 days | 51% |
| Rory Baynes | 10/10 | 3201 days | 51% |
| Sally Irving | 10/10 | 3201 days | 51% |
| jason bassett | 10/10 | 3201 days | 51% |
| Chris Blackwell | 9/10 | 3202 days | 50% |
| Rachelle Philippen | 9/10 | 3202 days | 50% |
| Gordon Hughes | 9/10 | 3232 days | 49% |
| Henk Siegers | 7/10 | 3232 days | 46% |
| Johannes Partheymueller | 10/10 | 3232 days | 49% |
| Emily Freistatter | 9/10 | 3232 days | 49% |
| Pierre Mangin | 9/10 | 3232 days | 49% |
| Nz Traveller | 10/10 | 3232 days | 49% |
| Andy Grayshon | 10/10 | 3232 days | 49% |
| Rozanna Kyle-Robinson | 10/10 | 3232 days | 49% |
| Don Rostedt | 9/10 | 3232 days | 49% |
| martin shale | 10/10 | 3232 days | 49% |
| Mick Havill | 10/10 | 3263 days | 48% |
| Nicole Long | 7/10 | 3263 days | 45% |
| Lindsay Baugh | 10/10 | 3263 days | 48% |
| Pete Halsall | 10/10 | 3263 days | 48% |
| Anika Lakhani | 10/10 | 3263 days | 48% |
| Marjeta Kuralt | 10/10 | 3263 days | 48% |
| Michael Thomas Hermawan | 10/10 | 3293 days | 47% |
| Chris Oberson | 10/10 | 3293 days | 47% |
| Wilson Ting | 9/10 | 3293 days | 46% |
| NOR HISHAM HAJI ALI | 10/10 | 3324 days | 45% |
| Faustino Merlo | 9/10 | 3324 days | 45% |
| Anya Staal | 10/10 | 3324 days | 45% |
| Alan Bannister | 10/10 | 3324 days | 45% |
| Scott Wallis | 8/10 | 3324 days | 44% |
| Ed Shaddick | 10/10 | 3354 days | 44% |
| Rick Hall | 10/10 | 3354 days | 44% |
| Vanessa Paran | 10/10 | 3354 days | 44% |
| Che Junaid Mayet | 10/10 | 3354 days | 44% |
| Happy camper | 10/10 | 3385 days | 43% |
| meghan cuming | 10/10 | 3385 days | 43% |
| Viki Withers | 10/10 | 3416 days | 41% |
| Paul Thompson | 10/10 | 3446 days | 40% |
| Carl Murray | 2/10 | 3477 days | 17% |
| Jared Sartee | 10/10 | 3507 days | 37% |
| Shardul Phadnis | 6/10 | 3507 days | 32% |
| Judy Lawlor | 10/10 | 3507 days | 37% |
| Craig Mckay | 9/10 | 3507 days | 37% |
| Tracy Mering Stephen Law | 9/10 | 3507 days | 37% |
| Dennis Andrews | 10/10 | 3507 days | 37% |
| Nick Borland | 10/10 | 3507 days | 37% |
| Sjoerd Tolsma | 9/10 | 3517 days | 22% |
| Craig McKay | 10/10 | 3527 days | 22% |
| Rosalind Russell | 9/10 | 3538 days | 36% |
| Michal Snehota | 10/10 | 3538 days | 36% |
| murray keig | 10/10 | 3538 days | 36% |
| C Clarke | 8/10 | 3560 days | 20% |
| Clare Yeh | 10/10 | 3566 days | 35% |
| Cadey Korson | 9/10 | 3566 days | 34% |
| Matthew Parkman | 10/10 | 3566 days | 35% |
| Lynn Newhouse | 10/10 | 3566 days | 35% |
| Judy Little | 10/10 | 3566 days | 35% |
| Alice Ormandy | 9/10 | 3582 days | 20% |
| David Tomlinson | 10/10 | 3597 days | 33% |
| John Malone | 8/10 | 3597 days | 33% |
| Marcello Rossini | 9/10 | 3597 days | 33% |
| Leonie Westerhot | 10/10 | 3615 days | 19% |
| Jesse Arthur | 10/10 | 3628 days | 32% |
| Julie Manchester | 10/10 | 3628 days | 32% |
| Carine Av | 10/10 | 3658 days | 31% |
| hans soerensen | 10/10 | 3658 days | 31% |
| Jude Ong | 10/10 | 3658 days | 31% |
| liwen chan | 10/10 | 3658 days | 31% |
| Dalila Mohammed Isa | 8/10 | 3658 days | 30% |
| Wayne Fisher | 9/10 | 3658 days | 30% |
| Gary Ong | 1/10 | 3689 days | 11% |
| Tanya Davies | 9/10 | 3689 days | 29% |
| Heather D | 10/10 | 3719 days | 28% |
| Chea Hao Wong | 10/10 | 3719 days | 28% |
| Ashleigh McCord | 9/10 | 3719 days | 28% |
| Russel Brewty | 9/10 | 3750 days | 26% |
| Pieter Jacobs | 10/10 | 3750 days | 27% |
| Franck Mazas | 9/10 | 3750 days | 26% |
| Matt Tsagopoulos | 10/10 | 3750 days | 27% |
| Kuldeep Nandurkar | 10/10 | 3781 days | 25% |
| weeping ng | 10/10 | 3811 days | 24% |
| Brent Grohman | 10/10 | 3842 days | 23% |
| Ainsley Farrell | 10/10 | 3842 days | 23% |
| Anne Coleman | 10/10 | 3842 days | 23% |
| Casey Blyth | 10/10 | 3872 days | 21% |
| Sim | 10/10 | 3872 days | 21% |
| Lisa Lomas | 10/10 | 3872 days | 21% |
| Amber Jordan | 9/10 | 3872 days | 21% |
| Maarten Simons | 8/10 | 3883 days | 12% |
| Jenny Young | 10/10 | 3893 days | 12% |
| Bob van Hest | 10/10 | 3903 days | 20% |
| Maike Santelmann | 8/10 | 3922 days | 11% |
| Hakim Naj | 9/10 | 3932 days | 19% |
| costa | 9/10 | 3932 days | 19% |
| haslina mohamad | 10/10 | 3933 days | 19% |
| delphine | 7/10 | 3933 days | 17% |
| Damien Brocklejhurst | 9/10 | 3933 days | 18% |
| Chris Simpson | 10/10 | 3954 days | 10% |
| Martin S | 10/10 | 3963 days | 17% |
| Douglas Pinn | 10/10 | 3963 days | 17% |
| Alison Firth | 10/10 | 3964 days | 17% |
| Ben Chong | 9/10 | 3994 days | 16% |
| Konstantinos Parsalidis | 10/10 | 3994 days | 16% |
| Silke Richter | 10/10 | 3995 days | 16% |
| Mónica García | 10/10 | 4025 days | 15% |
| streviews | 10/10 | 4055 days | 13% |
| Lynne Cornish | 10/10 | 4056 days | 13% |
| thomas boutard | 10/10 | 4117 days | 11% |
| Marianne Smith | 10/10 | 4147 days | 9% |
| Melinda McNamara | 9/10 | 4147 days | 9% |
| M E Black | 10/10 | 4177 days | 8% |
| michellehendriks5 | 10/10 | 4177 days | 8% |
| Brendan Collins | 10/10 | 4208 days | 7% |
| Adam Munro | 10/10 | 4238 days | 5% |
| Angela Yore | 10/10 | 4238 days | 5% |
| Emma Keegan | 6/10 | 4238 days | 4% |
| Andy Biggins | 8/10 | 4269 days | 4% |
| P Kolk | 10/10 | 4269 days | 4% |
| Dimitri Jacobs | 10/10 | 4297 days | 3% |
| Thomas Sartorius | 10/10 | 4297 days | 3% |
| Jane Curren | 10/10 | 4297 days | 3% |
| Morgan Thomas | 10/10 | 4359 days | 0% |
| Autocaravanista | 10/10 | 4389 days | 21% |
| M Bailey | 10/10 | 4420 days | 21% |
| Dustin Strong | 10/10 | 4450 days | 21% |
| Daniel Field | 10/10 | 4482 days | 21% |
| Nuria Rivas | 10/10 | 4513 days | 21% |
| Ash K | 10/10 | 4543 days | 21% |
| ashbyg | 10/10 | 4574 days | 21% |
| Andrei Kuek | 10/10 | 4574 days | 21% |
| Wilma Heij | 9/10 | 4604 days | 21% |
| Mark McCadden | 10/10 | 4604 days | 21% |
| Chris Jackson | 10/10 | 4604 days | 21% |
| Vince V. | 10/10 | 4604 days | 21% |
| Nicholas Chapman | 10/10 | 4604 days | 21% |
| Thomas Chacko | 10/10 | 4635 days | 21% |
| Linda Simpson | 9/10 | 4635 days | 21% |
| Tim | 9/10 | 4663 days | 21% |
| Eran Israel | 10/10 | 4663 days | 21% |
| Filip Goles | 10/10 | 4694 days | 21% |
| Johan Hereora Hummerhielm | 2/10 | 4694 days | 9% |
| JoMary Smith | 7/10 | 4694 days | 20% |
| Christine Jepp | 10/10 | 4694 days | 21% |
| Simon Fayers | 10/10 | 4725 days | 21% |
| Dutchie | 9/10 | 4725 days | 21% |
| Peter Krivanek | 10/10 | 4725 days | 21% |
| Anne Beveridge | 9/10 | 4755 days | 21% |
| John | 10/10 | 4755 days | 21% |
| Michael M | 10/10 | 4816 days | 21% |
| marianne van eykelenborg | 10/10 | 4816 days | 21% |
| Paul Molloy | 10/10 | 4816 days | 21% |
| Poko Tapurau | 10/10 | 4847 days | 21% |
| Brent Gowan | 10/10 | 4908 days | 21% |
| Mirza | 8/10 | 5059 days | 21% |
| Ann | 10/10 | 5059 days | 21% |
| Jonathan Falgren | 10/10 | 5059 days | 21% |
| Philip Dickie | 10/10 | 5333 days | 21% |
| DavidB | 7/10 | 5365 days | 20% |
| Alan Findlay | 9/10 | 5380 days | 12% |
| Whistlerdewd | 10/10 | 5394 days | 21% |
| Dexter | 10/10 | 5670 days | 21% |
| G Elliason | 7/10 | 5745 days | 11% |
| paris claire | 10/10 | 5746 days | 13% |
| Ron | 9/10 | 5851 days | 21% |
| Bob Kusesia | 10/10 | 6097 days | 13% |
| Ian Watson | 10/10 | 6097 days | 13% |
| M and H Lunn | 8/10 | 6105 days | 12% |
| David Hobson | 8/10 | 6116 days | 12% |
| Carina Raeder | 9/10 | 6122 days | 12% |
| Hans & Karin | 7/10 | 6190 days | 11% |
| andrew walmsley | 10/10 | 6400 days | 21% |
| MiepS | 9/10 | 6418 days | 12% |
| Ning Chan | 9/10 | 6430 days | 21% |
| LindaV | 8/10 | 6464 days | 12% |
| Oscar | 7/10 | 6810 days | 11% |
| Peter | 9/10 | 7212 days | 12% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Affordable Motor Home Rentals experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-6.94% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 47 days. The Affordable Motor Home Rentals experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Affordable Motor Home Rentals experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.88% |
| 198 | -3.90% |
| 199 | -3.92% |
| 200 | -3.94% |
| 201 | -3.96% |
| 202 | -3.98% |
| 203 | -4.00% |
| … | … |
Balancing Adjustment
1.19% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
81%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.