Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Affordable Motor Home Rentals.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Affordable Motor Home Rentals
Valid Reviews
299 Valid Reviews
The Affordable Motor Home Rentals experience has a total of 303 reviews. There are 299 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 299 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 205 |
|
69% |
| 9/10 | 61 |
|
20% |
| 8/10 | 17 |
|
6% |
| 7/10 | 8 |
|
3% |
| 6/10 | 3 |
|
1% |
| 5/10 | 0 |
|
0% |
| 4/10 | 1 |
|
0% |
| 3/10 | 1 |
|
0% |
| 2/10 | 2 |
|
1% |
| 1/10 | 1 |
|
0% |
94.35% Average
The raw data average (mean) for all the Affordable Motor Home Rentals valid reviews is 94.35% and is based on 299 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
22 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 299 valid reviews, the experience has 22 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 22 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 7 |
|
32% |
| 9/10 | 6 |
|
27% |
| 8/10 | 6 |
|
27% |
| 7/10 | 3 |
|
14% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
87.73% Average
The raw data average (mean) for all the Affordable Motor Home Rentals face-to-face reviews is 87.73% and is based on 22 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
95.60%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Pam | 10/10 | 1997 days | 100% |
| C & A Betts | 10/10 | 2025 days | 99% |
| Joy | 10/10 | 2209 days | 91% |
| Julie Ng | 10/10 | 2209 days | 91% |
| David Jones | 10/10 | 2240 days | 90% |
| Leandro Haedo | 10/10 | 2240 days | 90% |
| Amanda Lawson | 10/10 | 2240 days | 90% |
| Ken Clearwater | 10/10 | 2240 days | 90% |
| Jennifer Bixby | 10/10 | 2362 days | 85% |
| Michiel Jelijs | 10/10 | 2363 days | 85% |
| Jamie Carey | 10/10 | 2363 days | 85% |
| Robert Schwall | 10/10 | 2363 days | 85% |
| Nicky Bromhall | 9/10 | 2391 days | 83% |
| Timthang | 9/10 | 2391 days | 83% |
| Pastore pierrick | 9/10 | 2422 days | 81% |
| Chiara Rossi | 9/10 | 2422 days | 81% |
| Mike Bromfield | 9/10 | 2422 days | 81% |
| Daniel Lamere | 10/10 | 2423 days | 82% |
| NICHOLAS JEUNE | 10/10 | 2423 days | 82% |
| Matthias Van de veire | 9/10 | 2423 days | 81% |
| neil dougall | 10/10 | 2423 days | 82% |
| Tracey Armstrong | 9/10 | 2423 days | 81% |
| Maria Sainis | 10/10 | 2423 days | 82% |
| Christine Wegener | 10/10 | 2453 days | 81% |
| Olli Jääsaari | 9/10 | 2453 days | 80% |
| JACKIE EHRHARDT | 10/10 | 2454 days | 81% |
| Mandy Chee | 6/10 | 2483 days | 68% |
| lainie epstein | 8/10 | 2483 days | 78% |
| John van Herk | 10/10 | 2483 days | 80% |
| Bernard | 9/10 | 2484 days | 79% |
| Paul Russell | 10/10 | 2514 days | 78% |
| Sara Jensen | 10/10 | 2514 days | 78% |
| Stella Wilson | 10/10 | 2514 days | 78% |
| Dennis Rijbroek | 9/10 | 2544 days | 76% |
| Linda Gallagher | 10/10 | 2544 days | 77% |
| Marco Moreira | 9/10 | 2575 days | 75% |
| Happy camper | 10/10 | 2575 days | 76% |
| Jan Grävemeyer | 9/10 | 2606 days | 74% |
| Graça Roquette | 10/10 | 2636 days | 73% |
| Danny Mao | 10/10 | 2636 days | 73% |
| Chloe Bullock | 10/10 | 2636 days | 73% |
| Kate Tipton | 10/10 | 2667 days | 72% |
| Savilla Manuel | 10/10 | 2667 days | 72% |
| Olivier Gergaud | 10/10 | 2697 days | 71% |
| sheena tan | 8/10 | 2698 days | 69% |
| Christine Pooley | 10/10 | 2698 days | 70% |
| Alisa Failor | 10/10 | 2698 days | 70% |
| Aimee Spevak | 10/10 | 2728 days | 69% |
| Winston Bell | 10/10 | 2728 days | 69% |
| Irene Weinkogl | 8/10 | 2728 days | 68% |
| Cory | 10/10 | 2729 days | 69% |
| Tony O’Neill | 9/10 | 2729 days | 68% |
| Jim Lundy and Sherryl Livingston | 10/10 | 2729 days | 69% |
| paul engerand | 10/10 | 2729 days | 69% |
| Paul Smith | 10/10 | 2729 days | 69% |
| Tobias Geiger | 8/10 | 2756 days | 67% |
| Pierre Lemaistre | 9/10 | 2756 days | 67% |
| Melanie Berger | 8/10 | 2756 days | 67% |
| Georges BOUDIN | 9/10 | 2756 days | 67% |
| Tami Bass | 10/10 | 2756 days | 68% |
| Jonathan Taverner | 10/10 | 2756 days | 68% |
| Joanne Enders | 10/10 | 2757 days | 68% |
| Theo Stockmann | 10/10 | 2757 days | 68% |
| agnes janszen | 10/10 | 2787 days | 67% |
| Claire Cherrington | 10/10 | 2787 days | 67% |
| Maria van Loon | 10/10 | 2787 days | 67% |
| Jackie Sue | 10/10 | 2788 days | 67% |
| Alexandra Brown | 10/10 | 2788 days | 67% |
| Paolo Mauro | 10/10 | 2788 days | 67% |
| Matthew Parkman | 10/10 | 2788 days | 67% |
| Tom | 10/10 | 2788 days | 67% |
| Timothy McFadden | 10/10 | 2818 days | 65% |
| Jan Hoffmann | 10/10 | 2818 days | 65% |
| aneta thomsen | 8/10 | 2818 days | 64% |
| Xavier Bracquart | 9/10 | 2818 days | 65% |
| NZroadtrippers | 10/10 | 2819 days | 65% |
| Annabel Mason | 10/10 | 2819 days | 65% |
| Oz and Tina | 10/10 | 2819 days | 65% |
| t h | 10/10 | 2819 days | 65% |
| Claire | 10/10 | 2819 days | 65% |
| Cindy | 10/10 | 2819 days | 65% |
| Sharon Burgess | 10/10 | 2848 days | 64% |
| Boris Leroy | 9/10 | 2848 days | 63% |
| John Wells | 10/10 | 2848 days | 64% |
| javier garcia | 9/10 | 2848 days | 63% |
| Rosanna Nolan | 10/10 | 2848 days | 64% |
| Omid Shahani | 10/10 | 2848 days | 64% |
| Thierry GACHES | 9/10 | 2849 days | 63% |
| Steve Mitchell | 9/10 | 2849 days | 63% |
| Dallas Cluff | 10/10 | 2849 days | 64% |
| Mustaqeem | 10/10 | 2849 days | 64% |
| Diogo Loureiro | 10/10 | 2849 days | 64% |
| Thibaut Drevet | 10/10 | 2849 days | 64% |
| Jude Ong | 10/10 | 2879 days | 63% |
| Todd Weibel | 3/10 | 2880 days | 34% |
| Andrew Brealey | 10/10 | 2880 days | 63% |
| Edward Lowe | 10/10 | 2880 days | 63% |
| Georgia Nery | 10/10 | 2909 days | 62% |
| Kelli Rumore | 10/10 | 2909 days | 62% |
| Kristy | 10/10 | 2909 days | 62% |
| Gillian Hancock | 10/10 | 2909 days | 62% |
| Nichola Stretch | 10/10 | 2940 days | 60% |
| Loh | 10/10 | 2940 days | 60% |
| Vivien Soh | 10/10 | 2940 days | 60% |
| Melissa Hsu | 10/10 | 2971 days | 59% |
| Nicolas Mollet | 10/10 | 3032 days | 56% |
| Jess Ballard | 10/10 | 3032 days | 56% |
| Steve Wilkinson | 10/10 | 3032 days | 56% |
| Jack | 10/10 | 3032 days | 56% |
| Karyn Rayner | 9/10 | 3062 days | 55% |
| Julie Crawshaw | 9/10 | 3062 days | 55% |
| Debbie Wight | 9/10 | 3062 days | 55% |
| David Elliott | 10/10 | 3063 days | 55% |
| Donna Green | 10/10 | 3063 days | 55% |
| anaisbitt@live.com | 10/10 | 3063 days | 55% |
| Jarrod Pudsey | 10/10 | 3063 days | 55% |
| Tabea | 10/10 | 3063 days | 55% |
| Gabriel Santos | 10/10 | 3063 days | 55% |
| Dan Parker | 4/10 | 3093 days | 35% |
| Greg Parry | 10/10 | 3093 days | 54% |
| Laura Porter | 10/10 | 3093 days | 54% |
| Jesper Christensen | 10/10 | 3093 days | 54% |
| Anna Leonard | 10/10 | 3094 days | 54% |
| Ruben Roa Hernandez | 9/10 | 3094 days | 53% |
| Rory Baynes | 10/10 | 3121 days | 53% |
| Sally Irving | 10/10 | 3121 days | 53% |
| jason bassett | 10/10 | 3121 days | 53% |
| Chris Blackwell | 9/10 | 3122 days | 52% |
| Rachelle Philippen | 9/10 | 3122 days | 52% |
| Gordon Hughes | 9/10 | 3152 days | 51% |
| Henk Siegers | 7/10 | 3152 days | 48% |
| Johannes Partheymueller | 10/10 | 3152 days | 51% |
| Emily Freistatter | 9/10 | 3152 days | 51% |
| Pierre Mangin | 9/10 | 3152 days | 51% |
| Nz Traveller | 10/10 | 3152 days | 51% |
| Andy Grayshon | 10/10 | 3152 days | 51% |
| Rozanna Kyle-Robinson | 10/10 | 3152 days | 51% |
| Don Rostedt | 9/10 | 3152 days | 51% |
| martin shale | 10/10 | 3152 days | 51% |
| Mick Havill | 10/10 | 3183 days | 50% |
| Nicole Long | 7/10 | 3183 days | 47% |
| Lindsay Baugh | 10/10 | 3183 days | 50% |
| Pete Halsall | 10/10 | 3183 days | 50% |
| Anika Lakhani | 10/10 | 3183 days | 50% |
| Marjeta Kuralt | 10/10 | 3183 days | 50% |
| Michael Thomas Hermawan | 10/10 | 3213 days | 49% |
| Chris Oberson | 10/10 | 3213 days | 49% |
| Wilson Ting | 9/10 | 3213 days | 48% |
| NOR HISHAM HAJI ALI | 10/10 | 3244 days | 47% |
| Faustino Merlo | 9/10 | 3244 days | 47% |
| Anya Staal | 10/10 | 3244 days | 47% |
| Alan Bannister | 10/10 | 3244 days | 47% |
| Scott Wallis | 8/10 | 3244 days | 47% |
| Ed Shaddick | 10/10 | 3274 days | 46% |
| Rick Hall | 10/10 | 3274 days | 46% |
| Vanessa Paran | 10/10 | 3274 days | 46% |
| Che Junaid Mayet | 10/10 | 3274 days | 46% |
| Happy camper | 10/10 | 3305 days | 45% |
| meghan cuming | 10/10 | 3305 days | 45% |
| Viki Withers | 10/10 | 3336 days | 44% |
| Paul Thompson | 10/10 | 3366 days | 42% |
| Carl Murray | 2/10 | 3397 days | 18% |
| Jared Sartee | 10/10 | 3427 days | 40% |
| Shardul Phadnis | 6/10 | 3427 days | 34% |
| Judy Lawlor | 10/10 | 3427 days | 40% |
| Craig Mckay | 9/10 | 3427 days | 39% |
| Tracy Mering Stephen Law | 9/10 | 3427 days | 39% |
| Dennis Andrews | 10/10 | 3427 days | 40% |
| Nick Borland | 10/10 | 3427 days | 40% |
| Sjoerd Tolsma | 9/10 | 3437 days | 23% |
| Craig McKay | 10/10 | 3447 days | 23% |
| Rosalind Russell | 9/10 | 3458 days | 38% |
| Michal Snehota | 10/10 | 3458 days | 38% |
| murray keig | 10/10 | 3458 days | 38% |
| C Clarke | 8/10 | 3480 days | 22% |
| Clare Yeh | 10/10 | 3486 days | 37% |
| Cadey Korson | 9/10 | 3486 days | 37% |
| Matthew Parkman | 10/10 | 3486 days | 37% |
| Lynn Newhouse | 10/10 | 3486 days | 37% |
| Judy Little | 10/10 | 3486 days | 37% |
| Alice Ormandy | 9/10 | 3502 days | 22% |
| David Tomlinson | 10/10 | 3517 days | 36% |
| John Malone | 8/10 | 3517 days | 35% |
| Marcello Rossini | 9/10 | 3517 days | 36% |
| Leonie Westerhot | 10/10 | 3535 days | 21% |
| Jesse Arthur | 10/10 | 3548 days | 35% |
| Julie Manchester | 10/10 | 3548 days | 35% |
| Carine Av | 10/10 | 3578 days | 33% |
| hans soerensen | 10/10 | 3578 days | 33% |
| Jude Ong | 10/10 | 3578 days | 33% |
| liwen chan | 10/10 | 3578 days | 33% |
| Dalila Mohammed Isa | 8/10 | 3578 days | 33% |
| Wayne Fisher | 9/10 | 3578 days | 33% |
| Gary Ong | 1/10 | 3609 days | 13% |
| Tanya Davies | 9/10 | 3609 days | 32% |
| Heather D | 10/10 | 3639 days | 31% |
| Chea Hao Wong | 10/10 | 3639 days | 31% |
| Ashleigh McCord | 9/10 | 3639 days | 30% |
| Russel Brewty | 9/10 | 3670 days | 29% |
| Pieter Jacobs | 10/10 | 3670 days | 29% |
| Franck Mazas | 9/10 | 3670 days | 29% |
| Matt Tsagopoulos | 10/10 | 3670 days | 29% |
| Kuldeep Nandurkar | 10/10 | 3701 days | 28% |
| weeping ng | 10/10 | 3731 days | 27% |
| Brent Grohman | 10/10 | 3762 days | 26% |
| Ainsley Farrell | 10/10 | 3762 days | 26% |
| Anne Coleman | 10/10 | 3762 days | 26% |
| Casey Blyth | 10/10 | 3792 days | 24% |
| Sim | 10/10 | 3792 days | 24% |
| Lisa Lomas | 10/10 | 3792 days | 24% |
| Amber Jordan | 9/10 | 3792 days | 24% |
| Maarten Simons | 8/10 | 3803 days | 14% |
| Jenny Young | 10/10 | 3813 days | 14% |
| Bob van Hest | 10/10 | 3823 days | 23% |
| Maike Santelmann | 8/10 | 3842 days | 13% |
| Hakim Naj | 9/10 | 3852 days | 22% |
| costa | 9/10 | 3852 days | 22% |
| haslina mohamad | 10/10 | 3853 days | 22% |
| delphine | 7/10 | 3853 days | 20% |
| Damien Brocklejhurst | 9/10 | 3853 days | 22% |
| Chris Simpson | 10/10 | 3874 days | 12% |
| Martin S | 10/10 | 3883 days | 21% |
| Douglas Pinn | 10/10 | 3883 days | 21% |
| Alison Firth | 10/10 | 3884 days | 20% |
| Ben Chong | 9/10 | 3914 days | 19% |
| Konstantinos Parsalidis | 10/10 | 3914 days | 19% |
| Silke Richter | 10/10 | 3915 days | 19% |
| Mónica García | 10/10 | 3945 days | 18% |
| streviews | 10/10 | 3975 days | 17% |
| Lynne Cornish | 10/10 | 3976 days | 17% |
| thomas boutard | 10/10 | 4037 days | 14% |
| Marianne Smith | 10/10 | 4067 days | 13% |
| Melinda McNamara | 9/10 | 4067 days | 13% |
| M E Black | 10/10 | 4097 days | 12% |
| michellehendriks5 | 10/10 | 4097 days | 12% |
| Brendan Collins | 10/10 | 4128 days | 10% |
| Adam Munro | 10/10 | 4158 days | 9% |
| Angela Yore | 10/10 | 4158 days | 9% |
| Emma Keegan | 6/10 | 4158 days | 8% |
| Andy Biggins | 8/10 | 4189 days | 7% |
| P Kolk | 10/10 | 4189 days | 8% |
| Dimitri Jacobs | 10/10 | 4217 days | 6% |
| Thomas Sartorius | 10/10 | 4217 days | 6% |
| Jane Curren | 10/10 | 4217 days | 6% |
| Morgan Thomas | 10/10 | 4279 days | 4% |
| Autocaravanista | 10/10 | 4309 days | 3% |
| M Bailey | 10/10 | 4340 days | 1% |
| Dustin Strong | 10/10 | 4370 days | 0% |
| Daniel Field | 10/10 | 4402 days | 21% |
| Nuria Rivas | 10/10 | 4433 days | 21% |
| Ash K | 10/10 | 4463 days | 21% |
| ashbyg | 10/10 | 4494 days | 21% |
| Andrei Kuek | 10/10 | 4494 days | 21% |
| Wilma Heij | 9/10 | 4524 days | 21% |
| Mark McCadden | 10/10 | 4524 days | 21% |
| Chris Jackson | 10/10 | 4524 days | 21% |
| Vince V. | 10/10 | 4524 days | 21% |
| Nicholas Chapman | 10/10 | 4524 days | 21% |
| Thomas Chacko | 10/10 | 4555 days | 21% |
| Linda Simpson | 9/10 | 4555 days | 21% |
| Tim | 9/10 | 4583 days | 21% |
| Eran Israel | 10/10 | 4583 days | 21% |
| Filip Goles | 10/10 | 4614 days | 21% |
| Johan Hereora Hummerhielm | 2/10 | 4614 days | 9% |
| JoMary Smith | 7/10 | 4614 days | 20% |
| Christine Jepp | 10/10 | 4614 days | 21% |
| Simon Fayers | 10/10 | 4645 days | 21% |
| Dutchie | 9/10 | 4645 days | 21% |
| Peter Krivanek | 10/10 | 4645 days | 21% |
| Anne Beveridge | 9/10 | 4675 days | 21% |
| John | 10/10 | 4675 days | 21% |
| Michael M | 10/10 | 4736 days | 21% |
| marianne van eykelenborg | 10/10 | 4736 days | 21% |
| Paul Molloy | 10/10 | 4736 days | 21% |
| Poko Tapurau | 10/10 | 4767 days | 21% |
| Brent Gowan | 10/10 | 4828 days | 21% |
| Mirza | 8/10 | 4979 days | 21% |
| Ann | 10/10 | 4979 days | 21% |
| Jonathan Falgren | 10/10 | 4979 days | 21% |
| Philip Dickie | 10/10 | 5253 days | 21% |
| DavidB | 7/10 | 5285 days | 20% |
| Alan Findlay | 9/10 | 5300 days | 12% |
| Whistlerdewd | 10/10 | 5314 days | 21% |
| Dexter | 10/10 | 5590 days | 21% |
| G Elliason | 7/10 | 5665 days | 11% |
| paris claire | 10/10 | 5666 days | 13% |
| Ron | 9/10 | 5771 days | 21% |
| Bob Kusesia | 10/10 | 6017 days | 13% |
| Ian Watson | 10/10 | 6017 days | 13% |
| M and H Lunn | 8/10 | 6025 days | 12% |
| David Hobson | 8/10 | 6036 days | 12% |
| Carina Raeder | 9/10 | 6042 days | 12% |
| Hans & Karin | 7/10 | 6110 days | 11% |
| andrew walmsley | 10/10 | 6320 days | 21% |
| MiepS | 9/10 | 6338 days | 12% |
| Ning Chan | 9/10 | 6350 days | 21% |
| LindaV | 8/10 | 6384 days | 12% |
| Oscar | 7/10 | 6730 days | 11% |
| Peter | 9/10 | 7132 days | 12% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Affordable Motor Home Rentals experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-5.38% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 109 days. The Affordable Motor Home Rentals experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Affordable Motor Home Rentals experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -2.34% |
| 198 | -2.36% |
| 199 | -2.37% |
| 200 | -2.38% |
| 201 | -2.39% |
| 202 | -2.40% |
| 203 | -2.42% |
| … | … |
Balancing Adjustment
0.97% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
82%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.