Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Affordable Motor Home Rentals.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Affordable Motor Home Rentals
Valid Reviews
299 Valid Reviews
The Affordable Motor Home Rentals experience has a total of 303 reviews. There are 299 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 299 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 205 |
|
69% |
| 9/10 | 61 |
|
20% |
| 8/10 | 17 |
|
6% |
| 7/10 | 8 |
|
3% |
| 6/10 | 3 |
|
1% |
| 5/10 | 0 |
|
0% |
| 4/10 | 1 |
|
0% |
| 3/10 | 1 |
|
0% |
| 2/10 | 2 |
|
1% |
| 1/10 | 1 |
|
0% |
94.35% Average
The raw data average (mean) for all the Affordable Motor Home Rentals valid reviews is 94.35% and is based on 299 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
22 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 299 valid reviews, the experience has 22 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 22 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 7 |
|
32% |
| 9/10 | 6 |
|
27% |
| 8/10 | 6 |
|
27% |
| 7/10 | 3 |
|
14% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
87.73% Average
The raw data average (mean) for all the Affordable Motor Home Rentals face-to-face reviews is 87.73% and is based on 22 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
95.57%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Pam | 10/10 | 1856 days | 100% |
| C & A Betts | 10/10 | 1884 days | 99% |
| Joy | 10/10 | 2068 days | 92% |
| Julie Ng | 10/10 | 2068 days | 92% |
| David Jones | 10/10 | 2099 days | 90% |
| Leandro Haedo | 10/10 | 2099 days | 90% |
| Amanda Lawson | 10/10 | 2099 days | 90% |
| Ken Clearwater | 10/10 | 2099 days | 90% |
| Jennifer Bixby | 10/10 | 2221 days | 85% |
| Michiel Jelijs | 10/10 | 2221 days | 85% |
| Jamie Carey | 10/10 | 2221 days | 85% |
| Robert Schwall | 10/10 | 2221 days | 85% |
| Nicky Bromhall | 9/10 | 2250 days | 83% |
| Timthang | 9/10 | 2250 days | 83% |
| Pastore pierrick | 9/10 | 2281 days | 82% |
| Chiara Rossi | 9/10 | 2281 days | 82% |
| Mike Bromfield | 9/10 | 2281 days | 82% |
| Daniel Lamere | 10/10 | 2281 days | 83% |
| NICHOLAS JEUNE | 10/10 | 2281 days | 83% |
| Matthias Van de veire | 9/10 | 2281 days | 82% |
| neil dougall | 10/10 | 2281 days | 83% |
| Tracey Armstrong | 9/10 | 2281 days | 82% |
| Maria Sainis | 10/10 | 2281 days | 83% |
| Christine Wegener | 10/10 | 2312 days | 82% |
| Olli Jääsaari | 9/10 | 2312 days | 81% |
| JACKIE EHRHARDT | 10/10 | 2312 days | 82% |
| Mandy Chee | 6/10 | 2342 days | 69% |
| lainie epstein | 8/10 | 2342 days | 79% |
| John van Herk | 10/10 | 2342 days | 81% |
| Bernard | 9/10 | 2342 days | 80% |
| Paul Russell | 10/10 | 2373 days | 79% |
| Sara Jensen | 10/10 | 2373 days | 79% |
| Stella Wilson | 10/10 | 2373 days | 79% |
| Dennis Rijbroek | 9/10 | 2403 days | 77% |
| Linda Gallagher | 10/10 | 2403 days | 78% |
| Marco Moreira | 9/10 | 2434 days | 76% |
| Happy camper | 10/10 | 2434 days | 77% |
| Jan Grävemeyer | 9/10 | 2465 days | 75% |
| Graça Roquette | 10/10 | 2495 days | 74% |
| Danny Mao | 10/10 | 2495 days | 74% |
| Chloe Bullock | 10/10 | 2495 days | 74% |
| Kate Tipton | 10/10 | 2526 days | 73% |
| Savilla Manuel | 10/10 | 2526 days | 73% |
| Olivier Gergaud | 10/10 | 2556 days | 72% |
| sheena tan | 8/10 | 2556 days | 71% |
| Christine Pooley | 10/10 | 2556 days | 72% |
| Alisa Failor | 10/10 | 2556 days | 72% |
| Aimee Spevak | 10/10 | 2587 days | 71% |
| Winston Bell | 10/10 | 2587 days | 71% |
| Irene Weinkogl | 8/10 | 2587 days | 69% |
| Cory | 10/10 | 2587 days | 71% |
| Tony O’Neill | 9/10 | 2587 days | 70% |
| Jim Lundy and Sherryl Livingston | 10/10 | 2587 days | 71% |
| paul engerand | 10/10 | 2587 days | 71% |
| Paul Smith | 10/10 | 2587 days | 71% |
| Tobias Geiger | 8/10 | 2615 days | 68% |
| Pierre Lemaistre | 9/10 | 2615 days | 69% |
| Melanie Berger | 8/10 | 2615 days | 68% |
| Georges BOUDIN | 9/10 | 2615 days | 69% |
| Tami Bass | 10/10 | 2615 days | 70% |
| Jonathan Taverner | 10/10 | 2615 days | 70% |
| Joanne Enders | 10/10 | 2615 days | 70% |
| Theo Stockmann | 10/10 | 2615 days | 70% |
| agnes janszen | 10/10 | 2646 days | 68% |
| Claire Cherrington | 10/10 | 2646 days | 68% |
| Maria van Loon | 10/10 | 2646 days | 68% |
| Jackie Sue | 10/10 | 2646 days | 68% |
| Alexandra Brown | 10/10 | 2646 days | 68% |
| Paolo Mauro | 10/10 | 2646 days | 68% |
| Matthew Parkman | 10/10 | 2646 days | 68% |
| Tom | 10/10 | 2646 days | 68% |
| Timothy McFadden | 10/10 | 2677 days | 67% |
| Jan Hoffmann | 10/10 | 2677 days | 67% |
| aneta thomsen | 8/10 | 2677 days | 66% |
| Xavier Bracquart | 9/10 | 2677 days | 66% |
| NZroadtrippers | 10/10 | 2677 days | 67% |
| Annabel Mason | 10/10 | 2677 days | 67% |
| Oz and Tina | 10/10 | 2677 days | 67% |
| t h | 10/10 | 2677 days | 67% |
| Claire | 10/10 | 2677 days | 67% |
| Cindy | 10/10 | 2677 days | 67% |
| Sharon Burgess | 10/10 | 2707 days | 66% |
| Boris Leroy | 9/10 | 2707 days | 65% |
| John Wells | 10/10 | 2707 days | 66% |
| javier garcia | 9/10 | 2707 days | 65% |
| Rosanna Nolan | 10/10 | 2707 days | 66% |
| Omid Shahani | 10/10 | 2707 days | 66% |
| Thierry GACHES | 9/10 | 2707 days | 65% |
| Steve Mitchell | 9/10 | 2707 days | 65% |
| Dallas Cluff | 10/10 | 2707 days | 66% |
| Mustaqeem | 10/10 | 2707 days | 66% |
| Diogo Loureiro | 10/10 | 2707 days | 66% |
| Thibaut Drevet | 10/10 | 2707 days | 66% |
| Jude Ong | 10/10 | 2738 days | 65% |
| Todd Weibel | 3/10 | 2738 days | 35% |
| Andrew Brealey | 10/10 | 2738 days | 65% |
| Edward Lowe | 10/10 | 2738 days | 65% |
| Georgia Nery | 10/10 | 2768 days | 63% |
| Kelli Rumore | 10/10 | 2768 days | 63% |
| Kristy | 10/10 | 2768 days | 63% |
| Gillian Hancock | 10/10 | 2768 days | 63% |
| Nichola Stretch | 10/10 | 2799 days | 62% |
| Loh | 10/10 | 2799 days | 62% |
| Vivien Soh | 10/10 | 2799 days | 62% |
| Melissa Hsu | 10/10 | 2830 days | 61% |
| Nicolas Mollet | 10/10 | 2891 days | 59% |
| Jess Ballard | 10/10 | 2891 days | 59% |
| Steve Wilkinson | 10/10 | 2891 days | 59% |
| Jack | 10/10 | 2891 days | 59% |
| Karyn Rayner | 9/10 | 2921 days | 57% |
| Julie Crawshaw | 9/10 | 2921 days | 57% |
| Debbie Wight | 9/10 | 2921 days | 57% |
| David Elliott | 10/10 | 2921 days | 57% |
| Donna Green | 10/10 | 2921 days | 57% |
| anaisbitt@live.com | 10/10 | 2921 days | 57% |
| Jarrod Pudsey | 10/10 | 2921 days | 57% |
| Tabea | 10/10 | 2921 days | 57% |
| Gabriel Santos | 10/10 | 2921 days | 57% |
| Dan Parker | 4/10 | 2952 days | 36% |
| Greg Parry | 10/10 | 2952 days | 56% |
| Laura Porter | 10/10 | 2952 days | 56% |
| Jesper Christensen | 10/10 | 2952 days | 56% |
| Anna Leonard | 10/10 | 2952 days | 56% |
| Ruben Roa Hernandez | 9/10 | 2952 days | 56% |
| Rory Baynes | 10/10 | 2980 days | 55% |
| Sally Irving | 10/10 | 2980 days | 55% |
| jason bassett | 10/10 | 2980 days | 55% |
| Chris Blackwell | 9/10 | 2980 days | 54% |
| Rachelle Philippen | 9/10 | 2980 days | 54% |
| Gordon Hughes | 9/10 | 3011 days | 53% |
| Henk Siegers | 7/10 | 3011 days | 50% |
| Johannes Partheymueller | 10/10 | 3011 days | 54% |
| Emily Freistatter | 9/10 | 3011 days | 53% |
| Pierre Mangin | 9/10 | 3011 days | 53% |
| Nz Traveller | 10/10 | 3011 days | 54% |
| Andy Grayshon | 10/10 | 3011 days | 54% |
| Rozanna Kyle-Robinson | 10/10 | 3011 days | 54% |
| Don Rostedt | 9/10 | 3011 days | 53% |
| martin shale | 10/10 | 3011 days | 54% |
| Mick Havill | 10/10 | 3042 days | 52% |
| Nicole Long | 7/10 | 3042 days | 49% |
| Lindsay Baugh | 10/10 | 3042 days | 52% |
| Pete Halsall | 10/10 | 3042 days | 52% |
| Anika Lakhani | 10/10 | 3042 days | 52% |
| Marjeta Kuralt | 10/10 | 3042 days | 52% |
| Michael Thomas Hermawan | 10/10 | 3072 days | 51% |
| Chris Oberson | 10/10 | 3072 days | 51% |
| Wilson Ting | 9/10 | 3072 days | 51% |
| NOR HISHAM HAJI ALI | 10/10 | 3103 days | 50% |
| Faustino Merlo | 9/10 | 3103 days | 50% |
| Anya Staal | 10/10 | 3103 days | 50% |
| Alan Bannister | 10/10 | 3103 days | 50% |
| Scott Wallis | 8/10 | 3103 days | 49% |
| Ed Shaddick | 10/10 | 3133 days | 49% |
| Rick Hall | 10/10 | 3133 days | 49% |
| Vanessa Paran | 10/10 | 3133 days | 49% |
| Che Junaid Mayet | 10/10 | 3133 days | 49% |
| Happy camper | 10/10 | 3164 days | 48% |
| meghan cuming | 10/10 | 3164 days | 48% |
| Viki Withers | 10/10 | 3195 days | 46% |
| Paul Thompson | 10/10 | 3225 days | 45% |
| Carl Murray | 2/10 | 3256 days | 19% |
| Jared Sartee | 10/10 | 3286 days | 43% |
| Shardul Phadnis | 6/10 | 3286 days | 37% |
| Judy Lawlor | 10/10 | 3286 days | 43% |
| Craig Mckay | 9/10 | 3286 days | 42% |
| Tracy Mering Stephen Law | 9/10 | 3286 days | 42% |
| Dennis Andrews | 10/10 | 3286 days | 43% |
| Nick Borland | 10/10 | 3286 days | 43% |
| Sjoerd Tolsma | 9/10 | 3295 days | 25% |
| Craig McKay | 10/10 | 3305 days | 25% |
| Rosalind Russell | 9/10 | 3317 days | 41% |
| Michal Snehota | 10/10 | 3317 days | 41% |
| murray keig | 10/10 | 3317 days | 41% |
| C Clarke | 8/10 | 3338 days | 23% |
| Clare Yeh | 10/10 | 3345 days | 40% |
| Cadey Korson | 9/10 | 3345 days | 40% |
| Matthew Parkman | 10/10 | 3345 days | 40% |
| Lynn Newhouse | 10/10 | 3345 days | 40% |
| Judy Little | 10/10 | 3345 days | 40% |
| Alice Ormandy | 9/10 | 3360 days | 23% |
| David Tomlinson | 10/10 | 3376 days | 39% |
| John Malone | 8/10 | 3376 days | 38% |
| Marcello Rossini | 9/10 | 3376 days | 39% |
| Leonie Westerhot | 10/10 | 3393 days | 23% |
| Jesse Arthur | 10/10 | 3407 days | 38% |
| Julie Manchester | 10/10 | 3407 days | 38% |
| Carine Av | 10/10 | 3437 days | 37% |
| hans soerensen | 10/10 | 3437 days | 37% |
| Jude Ong | 10/10 | 3437 days | 37% |
| liwen chan | 10/10 | 3437 days | 37% |
| Dalila Mohammed Isa | 8/10 | 3437 days | 36% |
| Wayne Fisher | 9/10 | 3437 days | 36% |
| Gary Ong | 1/10 | 3468 days | 14% |
| Tanya Davies | 9/10 | 3468 days | 35% |
| Heather D | 10/10 | 3498 days | 34% |
| Chea Hao Wong | 10/10 | 3498 days | 34% |
| Ashleigh McCord | 9/10 | 3498 days | 34% |
| Russel Brewty | 9/10 | 3529 days | 33% |
| Pieter Jacobs | 10/10 | 3529 days | 33% |
| Franck Mazas | 9/10 | 3529 days | 33% |
| Matt Tsagopoulos | 10/10 | 3529 days | 33% |
| Kuldeep Nandurkar | 10/10 | 3560 days | 32% |
| weeping ng | 10/10 | 3590 days | 31% |
| Brent Grohman | 10/10 | 3621 days | 29% |
| Ainsley Farrell | 10/10 | 3621 days | 29% |
| Anne Coleman | 10/10 | 3621 days | 29% |
| Casey Blyth | 10/10 | 3651 days | 28% |
| Sim | 10/10 | 3651 days | 28% |
| Lisa Lomas | 10/10 | 3651 days | 28% |
| Amber Jordan | 9/10 | 3651 days | 28% |
| Maarten Simons | 8/10 | 3661 days | 16% |
| Jenny Young | 10/10 | 3671 days | 16% |
| Bob van Hest | 10/10 | 3682 days | 27% |
| Maike Santelmann | 8/10 | 3700 days | 15% |
| Hakim Naj | 9/10 | 3711 days | 25% |
| costa | 9/10 | 3711 days | 25% |
| haslina mohamad | 10/10 | 3711 days | 26% |
| delphine | 7/10 | 3711 days | 24% |
| Damien Brocklejhurst | 9/10 | 3711 days | 25% |
| Chris Simpson | 10/10 | 3732 days | 15% |
| Martin S | 10/10 | 3742 days | 24% |
| Douglas Pinn | 10/10 | 3742 days | 24% |
| Alison Firth | 10/10 | 3742 days | 24% |
| Ben Chong | 9/10 | 3773 days | 23% |
| Konstantinos Parsalidis | 10/10 | 3773 days | 23% |
| Silke Richter | 10/10 | 3773 days | 23% |
| Mónica García | 10/10 | 3803 days | 22% |
| streviews | 10/10 | 3834 days | 21% |
| Lynne Cornish | 10/10 | 3834 days | 21% |
| thomas boutard | 10/10 | 3895 days | 18% |
| Marianne Smith | 10/10 | 3926 days | 17% |
| Melinda McNamara | 9/10 | 3926 days | 17% |
| M E Black | 10/10 | 3956 days | 16% |
| michellehendriks5 | 10/10 | 3956 days | 16% |
| Brendan Collins | 10/10 | 3987 days | 15% |
| Adam Munro | 10/10 | 4017 days | 13% |
| Angela Yore | 10/10 | 4017 days | 13% |
| Emma Keegan | 6/10 | 4017 days | 11% |
| Andy Biggins | 8/10 | 4048 days | 12% |
| P Kolk | 10/10 | 4048 days | 12% |
| Dimitri Jacobs | 10/10 | 4076 days | 11% |
| Thomas Sartorius | 10/10 | 4076 days | 11% |
| Jane Curren | 10/10 | 4076 days | 11% |
| Morgan Thomas | 10/10 | 4138 days | 9% |
| Autocaravanista | 10/10 | 4168 days | 7% |
| M Bailey | 10/10 | 4199 days | 6% |
| Dustin Strong | 10/10 | 4229 days | 5% |
| Daniel Field | 10/10 | 4260 days | 4% |
| Nuria Rivas | 10/10 | 4291 days | 2% |
| Ash K | 10/10 | 4321 days | 1% |
| ashbyg | 10/10 | 4352 days | 0% |
| Andrei Kuek | 10/10 | 4352 days | 0% |
| Wilma Heij | 9/10 | 4382 days | 19% |
| Mark McCadden | 10/10 | 4382 days | 19% |
| Chris Jackson | 10/10 | 4382 days | 19% |
| Vince V. | 10/10 | 4382 days | 19% |
| Nicholas Chapman | 10/10 | 4382 days | 19% |
| Thomas Chacko | 10/10 | 4413 days | 19% |
| Linda Simpson | 9/10 | 4413 days | 19% |
| Tim | 9/10 | 4441 days | 19% |
| Eran Israel | 10/10 | 4441 days | 19% |
| Filip Goles | 10/10 | 4472 days | 19% |
| Johan Hereora Hummerhielm | 2/10 | 4472 days | 8% |
| JoMary Smith | 7/10 | 4472 days | 18% |
| Christine Jepp | 10/10 | 4472 days | 19% |
| Simon Fayers | 10/10 | 4503 days | 19% |
| Dutchie | 9/10 | 4503 days | 19% |
| Peter Krivanek | 10/10 | 4503 days | 19% |
| Anne Beveridge | 9/10 | 4533 days | 19% |
| John | 10/10 | 4533 days | 19% |
| Michael M | 10/10 | 4594 days | 19% |
| marianne van eykelenborg | 10/10 | 4594 days | 19% |
| Paul Molloy | 10/10 | 4594 days | 19% |
| Poko Tapurau | 10/10 | 4625 days | 19% |
| Brent Gowan | 10/10 | 4686 days | 19% |
| Mirza | 8/10 | 4837 days | 19% |
| Ann | 10/10 | 4837 days | 19% |
| Jonathan Falgren | 10/10 | 4837 days | 19% |
| Philip Dickie | 10/10 | 5112 days | 19% |
| DavidB | 7/10 | 5143 days | 18% |
| Alan Findlay | 9/10 | 5158 days | 11% |
| Whistlerdewd | 10/10 | 5172 days | 19% |
| Dexter | 10/10 | 5448 days | 19% |
| G Elliason | 7/10 | 5523 days | 10% |
| paris claire | 10/10 | 5524 days | 11% |
| Ron | 9/10 | 5629 days | 19% |
| Bob Kusesia | 10/10 | 5875 days | 11% |
| Ian Watson | 10/10 | 5875 days | 11% |
| M and H Lunn | 8/10 | 5883 days | 11% |
| David Hobson | 8/10 | 5894 days | 11% |
| Carina Raeder | 9/10 | 5900 days | 11% |
| Hans & Karin | 7/10 | 5968 days | 10% |
| andrew walmsley | 10/10 | 6178 days | 19% |
| MiepS | 9/10 | 6196 days | 11% |
| Ning Chan | 9/10 | 6208 days | 19% |
| LindaV | 8/10 | 6242 days | 11% |
| Oscar | 7/10 | 6588 days | 10% |
| Peter | 9/10 | 6990 days | 11% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Affordable Motor Home Rentals experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-6.75% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 60 days. The Affordable Motor Home Rentals experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Affordable Motor Home Rentals experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.70% |
| 198 | -3.72% |
| 199 | -3.74% |
| 200 | -3.75% |
| 201 | -3.77% |
| 202 | -3.79% |
| 203 | -3.81% |
| … | … |
Balancing Adjustment
1.17% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
81%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.