G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Affordable Motor Home Rentals.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Affordable Motor Home Rentals
Valid Reviews
299 Valid Reviews
The Affordable Motor Home Rentals experience has a total of 303 reviews. There are 299 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 299 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 205 |
|
69% |
| 9/10 | 61 |
|
20% |
| 8/10 | 17 |
|
6% |
| 7/10 | 8 |
|
3% |
| 6/10 | 3 |
|
1% |
| 5/10 | 0 |
|
0% |
| 4/10 | 1 |
|
0% |
| 3/10 | 1 |
|
0% |
| 2/10 | 2 |
|
1% |
| 1/10 | 1 |
|
0% |
94.35% Average
The raw data average (mean) for all the Affordable Motor Home Rentals valid reviews is 94.35% and is based on 299 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
22 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 299 valid reviews, the experience has 22 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 22 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 7 |
|
32% |
| 9/10 | 6 |
|
27% |
| 8/10 | 6 |
|
27% |
| 7/10 | 3 |
|
14% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
87.73% Average
The raw data average (mean) for all the Affordable Motor Home Rentals face-to-face reviews is 87.73% and is based on 22 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
95.60%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Pam | 10/10 | 2037 days | 100% |
| C & A Betts | 10/10 | 2065 days | 99% |
| Joy | 10/10 | 2249 days | 91% |
| Julie Ng | 10/10 | 2249 days | 91% |
| David Jones | 10/10 | 2280 days | 89% |
| Leandro Haedo | 10/10 | 2280 days | 89% |
| Amanda Lawson | 10/10 | 2280 days | 89% |
| Ken Clearwater | 10/10 | 2280 days | 89% |
| Jennifer Bixby | 10/10 | 2402 days | 84% |
| Michiel Jelijs | 10/10 | 2403 days | 84% |
| Jamie Carey | 10/10 | 2403 days | 84% |
| Robert Schwall | 10/10 | 2403 days | 84% |
| Nicky Bromhall | 9/10 | 2431 days | 82% |
| Timthang | 9/10 | 2431 days | 82% |
| Pastore pierrick | 9/10 | 2462 days | 81% |
| Chiara Rossi | 9/10 | 2462 days | 81% |
| Mike Bromfield | 9/10 | 2462 days | 81% |
| Daniel Lamere | 10/10 | 2463 days | 82% |
| NICHOLAS JEUNE | 10/10 | 2463 days | 82% |
| Matthias Van de veire | 9/10 | 2463 days | 81% |
| neil dougall | 10/10 | 2463 days | 82% |
| Tracey Armstrong | 9/10 | 2463 days | 81% |
| Maria Sainis | 10/10 | 2463 days | 82% |
| Christine Wegener | 10/10 | 2493 days | 80% |
| Olli Jääsaari | 9/10 | 2493 days | 79% |
| JACKIE EHRHARDT | 10/10 | 2494 days | 80% |
| Mandy Chee | 6/10 | 2523 days | 68% |
| lainie epstein | 8/10 | 2523 days | 77% |
| John van Herk | 10/10 | 2523 days | 79% |
| Bernard | 9/10 | 2524 days | 78% |
| Paul Russell | 10/10 | 2554 days | 78% |
| Sara Jensen | 10/10 | 2554 days | 78% |
| Stella Wilson | 10/10 | 2554 days | 78% |
| Dennis Rijbroek | 9/10 | 2584 days | 76% |
| Linda Gallagher | 10/10 | 2584 days | 76% |
| Marco Moreira | 9/10 | 2615 days | 74% |
| Happy camper | 10/10 | 2615 days | 75% |
| Jan Grävemeyer | 9/10 | 2646 days | 73% |
| Graça Roquette | 10/10 | 2676 days | 72% |
| Danny Mao | 10/10 | 2676 days | 72% |
| Chloe Bullock | 10/10 | 2676 days | 72% |
| Kate Tipton | 10/10 | 2707 days | 71% |
| Savilla Manuel | 10/10 | 2707 days | 71% |
| Olivier Gergaud | 10/10 | 2737 days | 70% |
| sheena tan | 8/10 | 2738 days | 68% |
| Christine Pooley | 10/10 | 2738 days | 70% |
| Alisa Failor | 10/10 | 2738 days | 70% |
| Aimee Spevak | 10/10 | 2768 days | 68% |
| Winston Bell | 10/10 | 2768 days | 68% |
| Irene Weinkogl | 8/10 | 2768 days | 67% |
| Cory | 10/10 | 2769 days | 68% |
| Tony O’Neill | 9/10 | 2769 days | 68% |
| Jim Lundy and Sherryl Livingston | 10/10 | 2769 days | 68% |
| paul engerand | 10/10 | 2769 days | 68% |
| Paul Smith | 10/10 | 2769 days | 68% |
| Tobias Geiger | 8/10 | 2796 days | 66% |
| Pierre Lemaistre | 9/10 | 2796 days | 66% |
| Melanie Berger | 8/10 | 2796 days | 66% |
| Georges BOUDIN | 9/10 | 2796 days | 66% |
| Tami Bass | 10/10 | 2796 days | 67% |
| Jonathan Taverner | 10/10 | 2796 days | 67% |
| Joanne Enders | 10/10 | 2797 days | 67% |
| Theo Stockmann | 10/10 | 2797 days | 67% |
| agnes janszen | 10/10 | 2827 days | 66% |
| Claire Cherrington | 10/10 | 2827 days | 66% |
| Maria van Loon | 10/10 | 2827 days | 66% |
| Jackie Sue | 10/10 | 2828 days | 66% |
| Alexandra Brown | 10/10 | 2828 days | 66% |
| Paolo Mauro | 10/10 | 2828 days | 66% |
| Matthew Parkman | 10/10 | 2828 days | 66% |
| Tom | 10/10 | 2828 days | 66% |
| Timothy McFadden | 10/10 | 2858 days | 64% |
| Jan Hoffmann | 10/10 | 2858 days | 64% |
| aneta thomsen | 8/10 | 2858 days | 63% |
| Xavier Bracquart | 9/10 | 2858 days | 64% |
| NZroadtrippers | 10/10 | 2859 days | 64% |
| Annabel Mason | 10/10 | 2859 days | 64% |
| Oz and Tina | 10/10 | 2859 days | 64% |
| t h | 10/10 | 2859 days | 64% |
| Claire | 10/10 | 2859 days | 64% |
| Cindy | 10/10 | 2859 days | 64% |
| Sharon Burgess | 10/10 | 2888 days | 63% |
| Boris Leroy | 9/10 | 2888 days | 63% |
| John Wells | 10/10 | 2888 days | 63% |
| javier garcia | 9/10 | 2888 days | 63% |
| Rosanna Nolan | 10/10 | 2888 days | 63% |
| Omid Shahani | 10/10 | 2888 days | 63% |
| Thierry GACHES | 9/10 | 2889 days | 63% |
| Steve Mitchell | 9/10 | 2889 days | 63% |
| Dallas Cluff | 10/10 | 2889 days | 63% |
| Mustaqeem | 10/10 | 2889 days | 63% |
| Diogo Loureiro | 10/10 | 2889 days | 63% |
| Thibaut Drevet | 10/10 | 2889 days | 63% |
| Jude Ong | 10/10 | 2919 days | 62% |
| Todd Weibel | 3/10 | 2920 days | 33% |
| Andrew Brealey | 10/10 | 2920 days | 62% |
| Edward Lowe | 10/10 | 2920 days | 62% |
| Georgia Nery | 10/10 | 2949 days | 61% |
| Kelli Rumore | 10/10 | 2949 days | 61% |
| Kristy | 10/10 | 2949 days | 61% |
| Gillian Hancock | 10/10 | 2949 days | 61% |
| Nichola Stretch | 10/10 | 2980 days | 59% |
| Loh | 10/10 | 2980 days | 59% |
| Vivien Soh | 10/10 | 2980 days | 59% |
| Melissa Hsu | 10/10 | 3011 days | 58% |
| Nicolas Mollet | 10/10 | 3072 days | 55% |
| Jess Ballard | 10/10 | 3072 days | 55% |
| Steve Wilkinson | 10/10 | 3072 days | 55% |
| Jack | 10/10 | 3072 days | 55% |
| Karyn Rayner | 9/10 | 3102 days | 53% |
| Julie Crawshaw | 9/10 | 3102 days | 53% |
| Debbie Wight | 9/10 | 3102 days | 53% |
| David Elliott | 10/10 | 3103 days | 54% |
| Donna Green | 10/10 | 3103 days | 54% |
| anaisbitt@live.com | 10/10 | 3103 days | 54% |
| Jarrod Pudsey | 10/10 | 3103 days | 54% |
| Tabea | 10/10 | 3103 days | 54% |
| Gabriel Santos | 10/10 | 3103 days | 54% |
| Dan Parker | 4/10 | 3133 days | 34% |
| Greg Parry | 10/10 | 3133 days | 53% |
| Laura Porter | 10/10 | 3133 days | 53% |
| Jesper Christensen | 10/10 | 3133 days | 53% |
| Anna Leonard | 10/10 | 3134 days | 53% |
| Ruben Roa Hernandez | 9/10 | 3134 days | 52% |
| Rory Baynes | 10/10 | 3161 days | 51% |
| Sally Irving | 10/10 | 3161 days | 51% |
| jason bassett | 10/10 | 3161 days | 51% |
| Chris Blackwell | 9/10 | 3162 days | 51% |
| Rachelle Philippen | 9/10 | 3162 days | 51% |
| Gordon Hughes | 9/10 | 3192 days | 50% |
| Henk Siegers | 7/10 | 3192 days | 46% |
| Johannes Partheymueller | 10/10 | 3192 days | 50% |
| Emily Freistatter | 9/10 | 3192 days | 50% |
| Pierre Mangin | 9/10 | 3192 days | 50% |
| Nz Traveller | 10/10 | 3192 days | 50% |
| Andy Grayshon | 10/10 | 3192 days | 50% |
| Rozanna Kyle-Robinson | 10/10 | 3192 days | 50% |
| Don Rostedt | 9/10 | 3192 days | 50% |
| martin shale | 10/10 | 3192 days | 50% |
| Mick Havill | 10/10 | 3223 days | 49% |
| Nicole Long | 7/10 | 3223 days | 45% |
| Lindsay Baugh | 10/10 | 3223 days | 49% |
| Pete Halsall | 10/10 | 3223 days | 49% |
| Anika Lakhani | 10/10 | 3223 days | 49% |
| Marjeta Kuralt | 10/10 | 3223 days | 49% |
| Michael Thomas Hermawan | 10/10 | 3253 days | 47% |
| Chris Oberson | 10/10 | 3253 days | 47% |
| Wilson Ting | 9/10 | 3253 days | 47% |
| NOR HISHAM HAJI ALI | 10/10 | 3284 days | 46% |
| Faustino Merlo | 9/10 | 3284 days | 46% |
| Anya Staal | 10/10 | 3284 days | 46% |
| Alan Bannister | 10/10 | 3284 days | 46% |
| Scott Wallis | 8/10 | 3284 days | 45% |
| Ed Shaddick | 10/10 | 3314 days | 45% |
| Rick Hall | 10/10 | 3314 days | 45% |
| Vanessa Paran | 10/10 | 3314 days | 45% |
| Che Junaid Mayet | 10/10 | 3314 days | 45% |
| Happy camper | 10/10 | 3345 days | 43% |
| meghan cuming | 10/10 | 3345 days | 43% |
| Viki Withers | 10/10 | 3376 days | 42% |
| Paul Thompson | 10/10 | 3406 days | 41% |
| Carl Murray | 2/10 | 3437 days | 17% |
| Jared Sartee | 10/10 | 3467 days | 38% |
| Shardul Phadnis | 6/10 | 3467 days | 33% |
| Judy Lawlor | 10/10 | 3467 days | 38% |
| Craig Mckay | 9/10 | 3467 days | 38% |
| Tracy Mering Stephen Law | 9/10 | 3467 days | 38% |
| Dennis Andrews | 10/10 | 3467 days | 38% |
| Nick Borland | 10/10 | 3467 days | 38% |
| Sjoerd Tolsma | 9/10 | 3477 days | 22% |
| Craig McKay | 10/10 | 3487 days | 22% |
| Rosalind Russell | 9/10 | 3498 days | 36% |
| Michal Snehota | 10/10 | 3498 days | 37% |
| murray keig | 10/10 | 3498 days | 37% |
| C Clarke | 8/10 | 3520 days | 20% |
| Clare Yeh | 10/10 | 3526 days | 36% |
| Cadey Korson | 9/10 | 3526 days | 35% |
| Matthew Parkman | 10/10 | 3526 days | 36% |
| Lynn Newhouse | 10/10 | 3526 days | 36% |
| Judy Little | 10/10 | 3526 days | 36% |
| Alice Ormandy | 9/10 | 3542 days | 20% |
| David Tomlinson | 10/10 | 3557 days | 34% |
| John Malone | 8/10 | 3557 days | 34% |
| Marcello Rossini | 9/10 | 3557 days | 34% |
| Leonie Westerhot | 10/10 | 3575 days | 20% |
| Jesse Arthur | 10/10 | 3588 days | 33% |
| Julie Manchester | 10/10 | 3588 days | 33% |
| Carine Av | 10/10 | 3618 days | 32% |
| hans soerensen | 10/10 | 3618 days | 32% |
| Jude Ong | 10/10 | 3618 days | 32% |
| liwen chan | 10/10 | 3618 days | 32% |
| Dalila Mohammed Isa | 8/10 | 3618 days | 31% |
| Wayne Fisher | 9/10 | 3618 days | 31% |
| Gary Ong | 1/10 | 3649 days | 11% |
| Tanya Davies | 9/10 | 3649 days | 30% |
| Heather D | 10/10 | 3679 days | 29% |
| Chea Hao Wong | 10/10 | 3679 days | 29% |
| Ashleigh McCord | 9/10 | 3679 days | 29% |
| Russel Brewty | 9/10 | 3710 days | 27% |
| Pieter Jacobs | 10/10 | 3710 days | 28% |
| Franck Mazas | 9/10 | 3710 days | 27% |
| Matt Tsagopoulos | 10/10 | 3710 days | 28% |
| Kuldeep Nandurkar | 10/10 | 3741 days | 26% |
| weeping ng | 10/10 | 3771 days | 25% |
| Brent Grohman | 10/10 | 3802 days | 24% |
| Ainsley Farrell | 10/10 | 3802 days | 24% |
| Anne Coleman | 10/10 | 3802 days | 24% |
| Casey Blyth | 10/10 | 3832 days | 22% |
| Sim | 10/10 | 3832 days | 22% |
| Lisa Lomas | 10/10 | 3832 days | 22% |
| Amber Jordan | 9/10 | 3832 days | 22% |
| Maarten Simons | 8/10 | 3843 days | 12% |
| Jenny Young | 10/10 | 3853 days | 12% |
| Bob van Hest | 10/10 | 3863 days | 21% |
| Maike Santelmann | 8/10 | 3882 days | 11% |
| Hakim Naj | 9/10 | 3892 days | 20% |
| costa | 9/10 | 3892 days | 20% |
| haslina mohamad | 10/10 | 3893 days | 20% |
| delphine | 7/10 | 3893 days | 18% |
| Damien Brocklejhurst | 9/10 | 3893 days | 20% |
| Chris Simpson | 10/10 | 3914 days | 11% |
| Martin S | 10/10 | 3923 days | 18% |
| Douglas Pinn | 10/10 | 3923 days | 18% |
| Alison Firth | 10/10 | 3924 days | 18% |
| Ben Chong | 9/10 | 3954 days | 17% |
| Konstantinos Parsalidis | 10/10 | 3954 days | 17% |
| Silke Richter | 10/10 | 3955 days | 17% |
| Mónica García | 10/10 | 3985 days | 16% |
| streviews | 10/10 | 4015 days | 14% |
| Lynne Cornish | 10/10 | 4016 days | 14% |
| thomas boutard | 10/10 | 4076 days | 12% |
| Marianne Smith | 10/10 | 4107 days | 10% |
| Melinda McNamara | 9/10 | 4107 days | 10% |
| M E Black | 10/10 | 4137 days | 9% |
| michellehendriks5 | 10/10 | 4137 days | 9% |
| Brendan Collins | 10/10 | 4168 days | 8% |
| Adam Munro | 10/10 | 4198 days | 7% |
| Angela Yore | 10/10 | 4198 days | 7% |
| Emma Keegan | 6/10 | 4198 days | 5% |
| Andy Biggins | 8/10 | 4229 days | 5% |
| P Kolk | 10/10 | 4229 days | 5% |
| Dimitri Jacobs | 10/10 | 4257 days | 4% |
| Thomas Sartorius | 10/10 | 4257 days | 4% |
| Jane Curren | 10/10 | 4257 days | 4% |
| Morgan Thomas | 10/10 | 4319 days | 1% |
| Autocaravanista | 10/10 | 4349 days | 0% |
| M Bailey | 10/10 | 4380 days | 21% |
| Dustin Strong | 10/10 | 4410 days | 21% |
| Daniel Field | 10/10 | 4441 days | 21% |
| Nuria Rivas | 10/10 | 4472 days | 21% |
| Ash K | 10/10 | 4502 days | 21% |
| ashbyg | 10/10 | 4533 days | 21% |
| Andrei Kuek | 10/10 | 4533 days | 21% |
| Wilma Heij | 9/10 | 4564 days | 21% |
| Mark McCadden | 10/10 | 4564 days | 21% |
| Chris Jackson | 10/10 | 4564 days | 21% |
| Vince V. | 10/10 | 4564 days | 21% |
| Nicholas Chapman | 10/10 | 4564 days | 21% |
| Thomas Chacko | 10/10 | 4595 days | 21% |
| Linda Simpson | 9/10 | 4595 days | 21% |
| Tim | 9/10 | 4623 days | 21% |
| Eran Israel | 10/10 | 4623 days | 21% |
| Filip Goles | 10/10 | 4654 days | 21% |
| Johan Hereora Hummerhielm | 2/10 | 4654 days | 9% |
| JoMary Smith | 7/10 | 4654 days | 19% |
| Christine Jepp | 10/10 | 4654 days | 21% |
| Simon Fayers | 10/10 | 4685 days | 21% |
| Dutchie | 9/10 | 4685 days | 21% |
| Peter Krivanek | 10/10 | 4685 days | 21% |
| Anne Beveridge | 9/10 | 4715 days | 21% |
| John | 10/10 | 4715 days | 21% |
| Michael M | 10/10 | 4775 days | 21% |
| marianne van eykelenborg | 10/10 | 4775 days | 21% |
| Paul Molloy | 10/10 | 4775 days | 21% |
| Poko Tapurau | 10/10 | 4806 days | 21% |
| Brent Gowan | 10/10 | 4867 days | 21% |
| Mirza | 8/10 | 5019 days | 20% |
| Ann | 10/10 | 5019 days | 21% |
| Jonathan Falgren | 10/10 | 5019 days | 21% |
| Philip Dickie | 10/10 | 5293 days | 21% |
| DavidB | 7/10 | 5325 days | 19% |
| Alan Findlay | 9/10 | 5340 days | 12% |
| Whistlerdewd | 10/10 | 5354 days | 21% |
| Dexter | 10/10 | 5629 days | 21% |
| G Elliason | 7/10 | 5705 days | 10% |
| paris claire | 10/10 | 5706 days | 12% |
| Ron | 9/10 | 5811 days | 21% |
| Bob Kusesia | 10/10 | 6057 days | 12% |
| Ian Watson | 10/10 | 6057 days | 12% |
| M and H Lunn | 8/10 | 6065 days | 12% |
| David Hobson | 8/10 | 6076 days | 12% |
| Carina Raeder | 9/10 | 6082 days | 12% |
| Hans & Karin | 7/10 | 6150 days | 10% |
| andrew walmsley | 10/10 | 6359 days | 21% |
| MiepS | 9/10 | 6377 days | 12% |
| Ning Chan | 9/10 | 6390 days | 21% |
| LindaV | 8/10 | 6424 days | 12% |
| Oscar | 7/10 | 6770 days | 10% |
| Peter | 9/10 | 7172 days | 12% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Affordable Motor Home Rentals experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-6.23% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 68 days. The Affordable Motor Home Rentals experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Affordable Motor Home Rentals experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.18% |
| 198 | -3.20% |
| 199 | -3.21% |
| 200 | -3.23% |
| 201 | -3.25% |
| 202 | -3.26% |
| 203 | -3.28% |
| … | … |
Balancing Adjustment
1.08% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
82%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.