Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Affordable Motor Home Rentals.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Affordable Motor Home Rentals
Valid Reviews
299 Valid Reviews
The Affordable Motor Home Rentals experience has a total of 303 reviews. There are 299 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 299 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 205 |
|
69% |
| 9/10 | 61 |
|
20% |
| 8/10 | 17 |
|
6% |
| 7/10 | 8 |
|
3% |
| 6/10 | 3 |
|
1% |
| 5/10 | 0 |
|
0% |
| 4/10 | 1 |
|
0% |
| 3/10 | 1 |
|
0% |
| 2/10 | 2 |
|
1% |
| 1/10 | 1 |
|
0% |
94.35% Average
The raw data average (mean) for all the Affordable Motor Home Rentals valid reviews is 94.35% and is based on 299 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
22 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 299 valid reviews, the experience has 22 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 22 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 7 |
|
32% |
| 9/10 | 6 |
|
27% |
| 8/10 | 6 |
|
27% |
| 7/10 | 3 |
|
14% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
87.73% Average
The raw data average (mean) for all the Affordable Motor Home Rentals face-to-face reviews is 87.73% and is based on 22 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
95.57%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Pam | 10/10 | 1876 days | 100% |
| C & A Betts | 10/10 | 1904 days | 99% |
| Joy | 10/10 | 2088 days | 92% |
| Julie Ng | 10/10 | 2088 days | 92% |
| David Jones | 10/10 | 2119 days | 90% |
| Leandro Haedo | 10/10 | 2119 days | 90% |
| Amanda Lawson | 10/10 | 2119 days | 90% |
| Ken Clearwater | 10/10 | 2119 days | 90% |
| Jennifer Bixby | 10/10 | 2241 days | 85% |
| Michiel Jelijs | 10/10 | 2241 days | 85% |
| Jamie Carey | 10/10 | 2241 days | 85% |
| Robert Schwall | 10/10 | 2241 days | 85% |
| Nicky Bromhall | 9/10 | 2270 days | 83% |
| Timthang | 9/10 | 2270 days | 83% |
| Pastore pierrick | 9/10 | 2301 days | 82% |
| Chiara Rossi | 9/10 | 2301 days | 82% |
| Mike Bromfield | 9/10 | 2301 days | 82% |
| Daniel Lamere | 10/10 | 2301 days | 83% |
| NICHOLAS JEUNE | 10/10 | 2301 days | 83% |
| Matthias Van de veire | 9/10 | 2301 days | 82% |
| neil dougall | 10/10 | 2301 days | 83% |
| Tracey Armstrong | 9/10 | 2301 days | 82% |
| Maria Sainis | 10/10 | 2301 days | 83% |
| Christine Wegener | 10/10 | 2332 days | 82% |
| Olli Jääsaari | 9/10 | 2332 days | 81% |
| JACKIE EHRHARDT | 10/10 | 2332 days | 82% |
| Mandy Chee | 6/10 | 2362 days | 69% |
| lainie epstein | 8/10 | 2362 days | 79% |
| John van Herk | 10/10 | 2362 days | 81% |
| Bernard | 9/10 | 2362 days | 80% |
| Paul Russell | 10/10 | 2393 days | 79% |
| Sara Jensen | 10/10 | 2393 days | 79% |
| Stella Wilson | 10/10 | 2393 days | 79% |
| Dennis Rijbroek | 9/10 | 2423 days | 77% |
| Linda Gallagher | 10/10 | 2423 days | 78% |
| Marco Moreira | 9/10 | 2454 days | 76% |
| Happy camper | 10/10 | 2454 days | 77% |
| Jan Grävemeyer | 9/10 | 2485 days | 75% |
| Graça Roquette | 10/10 | 2515 days | 74% |
| Danny Mao | 10/10 | 2515 days | 74% |
| Chloe Bullock | 10/10 | 2515 days | 74% |
| Kate Tipton | 10/10 | 2546 days | 73% |
| Savilla Manuel | 10/10 | 2546 days | 73% |
| Olivier Gergaud | 10/10 | 2576 days | 72% |
| sheena tan | 8/10 | 2576 days | 71% |
| Christine Pooley | 10/10 | 2576 days | 72% |
| Alisa Failor | 10/10 | 2576 days | 72% |
| Aimee Spevak | 10/10 | 2607 days | 71% |
| Winston Bell | 10/10 | 2607 days | 71% |
| Irene Weinkogl | 8/10 | 2607 days | 69% |
| Cory | 10/10 | 2607 days | 71% |
| Tony O’Neill | 9/10 | 2607 days | 70% |
| Jim Lundy and Sherryl Livingston | 10/10 | 2607 days | 71% |
| paul engerand | 10/10 | 2607 days | 71% |
| Paul Smith | 10/10 | 2607 days | 71% |
| Tobias Geiger | 8/10 | 2635 days | 68% |
| Pierre Lemaistre | 9/10 | 2635 days | 69% |
| Melanie Berger | 8/10 | 2635 days | 68% |
| Georges BOUDIN | 9/10 | 2635 days | 69% |
| Tami Bass | 10/10 | 2635 days | 70% |
| Jonathan Taverner | 10/10 | 2635 days | 70% |
| Joanne Enders | 10/10 | 2635 days | 70% |
| Theo Stockmann | 10/10 | 2635 days | 70% |
| agnes janszen | 10/10 | 2666 days | 68% |
| Claire Cherrington | 10/10 | 2666 days | 68% |
| Maria van Loon | 10/10 | 2666 days | 68% |
| Jackie Sue | 10/10 | 2666 days | 68% |
| Alexandra Brown | 10/10 | 2666 days | 68% |
| Paolo Mauro | 10/10 | 2666 days | 68% |
| Matthew Parkman | 10/10 | 2666 days | 68% |
| Tom | 10/10 | 2666 days | 68% |
| Timothy McFadden | 10/10 | 2697 days | 67% |
| Jan Hoffmann | 10/10 | 2697 days | 67% |
| aneta thomsen | 8/10 | 2697 days | 66% |
| Xavier Bracquart | 9/10 | 2697 days | 66% |
| NZroadtrippers | 10/10 | 2697 days | 67% |
| Annabel Mason | 10/10 | 2697 days | 67% |
| Oz and Tina | 10/10 | 2697 days | 67% |
| t h | 10/10 | 2697 days | 67% |
| Claire | 10/10 | 2697 days | 67% |
| Cindy | 10/10 | 2697 days | 67% |
| Sharon Burgess | 10/10 | 2727 days | 66% |
| Boris Leroy | 9/10 | 2727 days | 65% |
| John Wells | 10/10 | 2727 days | 66% |
| javier garcia | 9/10 | 2727 days | 65% |
| Rosanna Nolan | 10/10 | 2727 days | 66% |
| Omid Shahani | 10/10 | 2727 days | 66% |
| Thierry GACHES | 9/10 | 2727 days | 65% |
| Steve Mitchell | 9/10 | 2727 days | 65% |
| Dallas Cluff | 10/10 | 2727 days | 66% |
| Mustaqeem | 10/10 | 2727 days | 66% |
| Diogo Loureiro | 10/10 | 2727 days | 66% |
| Thibaut Drevet | 10/10 | 2727 days | 66% |
| Jude Ong | 10/10 | 2758 days | 65% |
| Todd Weibel | 3/10 | 2758 days | 35% |
| Andrew Brealey | 10/10 | 2758 days | 65% |
| Edward Lowe | 10/10 | 2758 days | 65% |
| Georgia Nery | 10/10 | 2788 days | 63% |
| Kelli Rumore | 10/10 | 2788 days | 63% |
| Kristy | 10/10 | 2788 days | 63% |
| Gillian Hancock | 10/10 | 2788 days | 63% |
| Nichola Stretch | 10/10 | 2819 days | 62% |
| Loh | 10/10 | 2819 days | 62% |
| Vivien Soh | 10/10 | 2819 days | 62% |
| Melissa Hsu | 10/10 | 2850 days | 61% |
| Nicolas Mollet | 10/10 | 2911 days | 59% |
| Jess Ballard | 10/10 | 2911 days | 59% |
| Steve Wilkinson | 10/10 | 2911 days | 59% |
| Jack | 10/10 | 2911 days | 59% |
| Karyn Rayner | 9/10 | 2941 days | 57% |
| Julie Crawshaw | 9/10 | 2941 days | 57% |
| Debbie Wight | 9/10 | 2941 days | 57% |
| David Elliott | 10/10 | 2941 days | 57% |
| Donna Green | 10/10 | 2941 days | 57% |
| anaisbitt@live.com | 10/10 | 2941 days | 57% |
| Jarrod Pudsey | 10/10 | 2941 days | 57% |
| Tabea | 10/10 | 2941 days | 57% |
| Gabriel Santos | 10/10 | 2941 days | 57% |
| Dan Parker | 4/10 | 2972 days | 37% |
| Greg Parry | 10/10 | 2972 days | 56% |
| Laura Porter | 10/10 | 2972 days | 56% |
| Jesper Christensen | 10/10 | 2972 days | 56% |
| Anna Leonard | 10/10 | 2972 days | 56% |
| Ruben Roa Hernandez | 9/10 | 2972 days | 56% |
| Rory Baynes | 10/10 | 3000 days | 55% |
| Sally Irving | 10/10 | 3000 days | 55% |
| jason bassett | 10/10 | 3000 days | 55% |
| Chris Blackwell | 9/10 | 3000 days | 54% |
| Rachelle Philippen | 9/10 | 3000 days | 54% |
| Gordon Hughes | 9/10 | 3031 days | 53% |
| Henk Siegers | 7/10 | 3031 days | 50% |
| Johannes Partheymueller | 10/10 | 3031 days | 54% |
| Emily Freistatter | 9/10 | 3031 days | 53% |
| Pierre Mangin | 9/10 | 3031 days | 53% |
| Nz Traveller | 10/10 | 3031 days | 54% |
| Andy Grayshon | 10/10 | 3031 days | 54% |
| Rozanna Kyle-Robinson | 10/10 | 3031 days | 54% |
| Don Rostedt | 9/10 | 3031 days | 53% |
| martin shale | 10/10 | 3031 days | 54% |
| Mick Havill | 10/10 | 3062 days | 52% |
| Nicole Long | 7/10 | 3062 days | 49% |
| Lindsay Baugh | 10/10 | 3062 days | 52% |
| Pete Halsall | 10/10 | 3062 days | 52% |
| Anika Lakhani | 10/10 | 3062 days | 52% |
| Marjeta Kuralt | 10/10 | 3062 days | 52% |
| Michael Thomas Hermawan | 10/10 | 3092 days | 51% |
| Chris Oberson | 10/10 | 3092 days | 51% |
| Wilson Ting | 9/10 | 3092 days | 51% |
| NOR HISHAM HAJI ALI | 10/10 | 3123 days | 50% |
| Faustino Merlo | 9/10 | 3123 days | 50% |
| Anya Staal | 10/10 | 3123 days | 50% |
| Alan Bannister | 10/10 | 3123 days | 50% |
| Scott Wallis | 8/10 | 3123 days | 49% |
| Ed Shaddick | 10/10 | 3153 days | 49% |
| Rick Hall | 10/10 | 3153 days | 49% |
| Vanessa Paran | 10/10 | 3153 days | 49% |
| Che Junaid Mayet | 10/10 | 3153 days | 49% |
| Happy camper | 10/10 | 3184 days | 48% |
| meghan cuming | 10/10 | 3184 days | 48% |
| Viki Withers | 10/10 | 3215 days | 46% |
| Paul Thompson | 10/10 | 3245 days | 45% |
| Carl Murray | 2/10 | 3276 days | 20% |
| Jared Sartee | 10/10 | 3306 days | 43% |
| Shardul Phadnis | 6/10 | 3306 days | 37% |
| Judy Lawlor | 10/10 | 3306 days | 43% |
| Craig Mckay | 9/10 | 3306 days | 42% |
| Tracy Mering Stephen Law | 9/10 | 3306 days | 42% |
| Dennis Andrews | 10/10 | 3306 days | 43% |
| Nick Borland | 10/10 | 3306 days | 43% |
| Sjoerd Tolsma | 9/10 | 3315 days | 25% |
| Craig McKay | 10/10 | 3325 days | 25% |
| Rosalind Russell | 9/10 | 3337 days | 41% |
| Michal Snehota | 10/10 | 3337 days | 41% |
| murray keig | 10/10 | 3337 days | 41% |
| C Clarke | 8/10 | 3358 days | 24% |
| Clare Yeh | 10/10 | 3365 days | 40% |
| Cadey Korson | 9/10 | 3365 days | 40% |
| Matthew Parkman | 10/10 | 3365 days | 40% |
| Lynn Newhouse | 10/10 | 3365 days | 40% |
| Judy Little | 10/10 | 3365 days | 40% |
| Alice Ormandy | 9/10 | 3380 days | 23% |
| David Tomlinson | 10/10 | 3396 days | 39% |
| John Malone | 8/10 | 3396 days | 38% |
| Marcello Rossini | 9/10 | 3396 days | 39% |
| Leonie Westerhot | 10/10 | 3413 days | 23% |
| Jesse Arthur | 10/10 | 3427 days | 38% |
| Julie Manchester | 10/10 | 3427 days | 38% |
| Carine Av | 10/10 | 3457 days | 37% |
| hans soerensen | 10/10 | 3457 days | 37% |
| Jude Ong | 10/10 | 3457 days | 37% |
| liwen chan | 10/10 | 3457 days | 37% |
| Dalila Mohammed Isa | 8/10 | 3457 days | 36% |
| Wayne Fisher | 9/10 | 3457 days | 36% |
| Gary Ong | 1/10 | 3488 days | 14% |
| Tanya Davies | 9/10 | 3488 days | 35% |
| Heather D | 10/10 | 3518 days | 34% |
| Chea Hao Wong | 10/10 | 3518 days | 34% |
| Ashleigh McCord | 9/10 | 3518 days | 34% |
| Russel Brewty | 9/10 | 3549 days | 33% |
| Pieter Jacobs | 10/10 | 3549 days | 33% |
| Franck Mazas | 9/10 | 3549 days | 33% |
| Matt Tsagopoulos | 10/10 | 3549 days | 33% |
| Kuldeep Nandurkar | 10/10 | 3580 days | 32% |
| weeping ng | 10/10 | 3610 days | 31% |
| Brent Grohman | 10/10 | 3641 days | 29% |
| Ainsley Farrell | 10/10 | 3641 days | 29% |
| Anne Coleman | 10/10 | 3641 days | 29% |
| Casey Blyth | 10/10 | 3671 days | 28% |
| Sim | 10/10 | 3671 days | 28% |
| Lisa Lomas | 10/10 | 3671 days | 28% |
| Amber Jordan | 9/10 | 3671 days | 28% |
| Maarten Simons | 8/10 | 3681 days | 16% |
| Jenny Young | 10/10 | 3691 days | 16% |
| Bob van Hest | 10/10 | 3702 days | 27% |
| Maike Santelmann | 8/10 | 3720 days | 15% |
| Hakim Naj | 9/10 | 3731 days | 25% |
| costa | 9/10 | 3731 days | 25% |
| haslina mohamad | 10/10 | 3731 days | 26% |
| delphine | 7/10 | 3731 days | 24% |
| Damien Brocklejhurst | 9/10 | 3731 days | 25% |
| Chris Simpson | 10/10 | 3752 days | 15% |
| Martin S | 10/10 | 3762 days | 24% |
| Douglas Pinn | 10/10 | 3762 days | 24% |
| Alison Firth | 10/10 | 3762 days | 24% |
| Ben Chong | 9/10 | 3793 days | 23% |
| Konstantinos Parsalidis | 10/10 | 3793 days | 23% |
| Silke Richter | 10/10 | 3793 days | 23% |
| Mónica García | 10/10 | 3823 days | 22% |
| streviews | 10/10 | 3854 days | 21% |
| Lynne Cornish | 10/10 | 3854 days | 21% |
| thomas boutard | 10/10 | 3915 days | 18% |
| Marianne Smith | 10/10 | 3946 days | 17% |
| Melinda McNamara | 9/10 | 3946 days | 17% |
| M E Black | 10/10 | 3976 days | 16% |
| michellehendriks5 | 10/10 | 3976 days | 16% |
| Brendan Collins | 10/10 | 4007 days | 15% |
| Adam Munro | 10/10 | 4037 days | 13% |
| Angela Yore | 10/10 | 4037 days | 13% |
| Emma Keegan | 6/10 | 4037 days | 12% |
| Andy Biggins | 8/10 | 4068 days | 12% |
| P Kolk | 10/10 | 4068 days | 12% |
| Dimitri Jacobs | 10/10 | 4096 days | 11% |
| Thomas Sartorius | 10/10 | 4096 days | 11% |
| Jane Curren | 10/10 | 4096 days | 11% |
| Morgan Thomas | 10/10 | 4158 days | 9% |
| Autocaravanista | 10/10 | 4188 days | 7% |
| M Bailey | 10/10 | 4219 days | 6% |
| Dustin Strong | 10/10 | 4249 days | 5% |
| Daniel Field | 10/10 | 4280 days | 4% |
| Nuria Rivas | 10/10 | 4311 days | 2% |
| Ash K | 10/10 | 4341 days | 1% |
| ashbyg | 10/10 | 4372 days | 0% |
| Andrei Kuek | 10/10 | 4372 days | 0% |
| Wilma Heij | 9/10 | 4402 days | 20% |
| Mark McCadden | 10/10 | 4402 days | 20% |
| Chris Jackson | 10/10 | 4402 days | 20% |
| Vince V. | 10/10 | 4402 days | 20% |
| Nicholas Chapman | 10/10 | 4402 days | 20% |
| Thomas Chacko | 10/10 | 4433 days | 20% |
| Linda Simpson | 9/10 | 4433 days | 20% |
| Tim | 9/10 | 4461 days | 20% |
| Eran Israel | 10/10 | 4461 days | 20% |
| Filip Goles | 10/10 | 4492 days | 20% |
| Johan Hereora Hummerhielm | 2/10 | 4492 days | 9% |
| JoMary Smith | 7/10 | 4492 days | 19% |
| Christine Jepp | 10/10 | 4492 days | 20% |
| Simon Fayers | 10/10 | 4523 days | 20% |
| Dutchie | 9/10 | 4523 days | 20% |
| Peter Krivanek | 10/10 | 4523 days | 20% |
| Anne Beveridge | 9/10 | 4553 days | 20% |
| John | 10/10 | 4553 days | 20% |
| Michael M | 10/10 | 4614 days | 20% |
| marianne van eykelenborg | 10/10 | 4614 days | 20% |
| Paul Molloy | 10/10 | 4614 days | 20% |
| Poko Tapurau | 10/10 | 4645 days | 20% |
| Brent Gowan | 10/10 | 4706 days | 20% |
| Mirza | 8/10 | 4857 days | 20% |
| Ann | 10/10 | 4857 days | 20% |
| Jonathan Falgren | 10/10 | 4857 days | 20% |
| Philip Dickie | 10/10 | 5132 days | 20% |
| DavidB | 7/10 | 5163 days | 19% |
| Alan Findlay | 9/10 | 5178 days | 12% |
| Whistlerdewd | 10/10 | 5192 days | 20% |
| Dexter | 10/10 | 5468 days | 20% |
| G Elliason | 7/10 | 5543 days | 11% |
| paris claire | 10/10 | 5544 days | 12% |
| Ron | 9/10 | 5649 days | 20% |
| Bob Kusesia | 10/10 | 5895 days | 12% |
| Ian Watson | 10/10 | 5895 days | 12% |
| M and H Lunn | 8/10 | 5903 days | 12% |
| David Hobson | 8/10 | 5914 days | 12% |
| Carina Raeder | 9/10 | 5920 days | 12% |
| Hans & Karin | 7/10 | 5988 days | 11% |
| andrew walmsley | 10/10 | 6198 days | 20% |
| MiepS | 9/10 | 6216 days | 12% |
| Ning Chan | 9/10 | 6228 days | 20% |
| LindaV | 8/10 | 6262 days | 12% |
| Oscar | 7/10 | 6608 days | 11% |
| Peter | 9/10 | 7010 days | 12% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Affordable Motor Home Rentals experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-6.36% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 69 days. The Affordable Motor Home Rentals experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Affordable Motor Home Rentals experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.31% |
| 198 | -3.32% |
| 199 | -3.34% |
| 200 | -3.36% |
| 201 | -3.37% |
| 202 | -3.39% |
| 203 | -3.41% |
| … | … |
Balancing Adjustment
1.11% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
81%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.