Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Haast River Motels and Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Haast River Motels and Holiday Park
Valid Reviews
79 Valid Reviews
The Haast River Motels and Holiday Park experience has a total of 81 reviews. There are 79 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Within these 79 valid reviews, the experience has 3 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 79 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 10 |
|
13% |
| 9/10 | 17 |
|
22% |
| 8/10 | 24 |
|
30% |
| 7/10 | 12 |
|
15% |
| 6/10 | 7 |
|
9% |
| 5/10 | 5 |
|
6% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
1% |
| 2/10 | 1 |
|
1% |
| 1/10 | 2 |
|
3% |
76.33% Average
The raw data average (mean) for all the Haast River Motels and Holiday Park valid reviews is 76.33% and is based on 79 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Weighted Average
81.75%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Jan | 9/10 | 10 days | 100% |
| John Crancer | 8/10 | 38 days | 99% |
| Lea de Jong | 6/10 | 38 days | 87% |
| Andrew Lester | 8/10 | 38 days | 99% |
| Magnus Wallin | 7/10 | 38 days | 94% |
| Claire Robinson | 8/10 | 38 days | 99% |
| Marco Giusti | 9/10 | 38 days | 100% |
| Miku Asano | 5/10 | 100 days | 77% |
| Rich | 8/10 | 222 days | 96% |
| Marine | 10/10 | 375 days | 93% |
| Lud | 8/10 | 403 days | 90% |
| Anne | 7/10 | 434 days | 84% |
| Fredrik | 8/10 | 434 days | 88% |
| Bea | 8/10 | 587 days | 80% |
| Kay | 10/10 | 709 days | 72% |
| Christopher Parker | 7/10 | 740 days | 65% |
| JEH | 10/10 | 740 days | 69% |
| Katrina | 10/10 | 800 days | 64% |
| Enrique | 9/10 | 861 days | 58% |
| Larissa | 10/10 | 861 days | 58% |
| Victoria | 7/10 | 892 days | 51% |
| Kelsie | 10/10 | 953 days | 49% |
| Kilee Leblanc | 9/10 | 1075 days | 37% |
| Laz. | 8/10 | 1075 days | 37% |
| Ju | 7/10 | 1134 days | 30% |
| Gary | 9/10 | 1134 days | 32% |
| Julia | 7/10 | 1196 days | 26% |
| Shaun | 9/10 | 1440 days | 13% |
| Lewis | 8/10 | 1440 days | 13% |
| Ingrid | 9/10 | 1714 days | 6% |
| Gary Clarkson | 8/10 | 1864 days | 5% |
| Sandy | 7/10 | 2079 days | 4% |
| Anneke | 7/10 | 2201 days | 4% |
| Kerry | 9/10 | 2201 days | 4% |
| Danke Lee | 5/10 | 2201 days | 3% |
| A&E | 10/10 | 2353 days | 4% |
| I. Ionescu | 9/10 | 2536 days | 3% |
| Lisanne | 8/10 | 2536 days | 3% |
| Mirandah | 10/10 | 2567 days | 3% |
| Marinette Kegels | 8/10 | 2595 days | 3% |
| Pim and Martine | 8/10 | 2626 days | 3% |
| Ruddah | 8/10 | 2626 days | 3% |
| Scooper | 7/10 | 2748 days | 3% |
| Teb | 8/10 | 2810 days | 3% |
| Vaul10 | 3/10 | 2901 days | 1% |
| Candy | 8/10 | 2901 days | 3% |
| Antony Lewis | 6/10 | 2901 days | 2% |
| Maureen Barlow | 8/10 | 2918 days | 3% |
| Miria Gibson | 1/10 | 2932 days | 1% |
| Nadene Wheatley | 6/10 | 3048 days | 2% |
| Jozef Pinkerton | 6/10 | 3103 days | 2% |
| Geoff Steele | 8/10 | 3113 days | 2% |
| Isabel See | 2/10 | 3146 days | 1% |
| Laura Kudo | 7/10 | 3277 days | 2% |
| Josh Marks | 6/10 | 3309 days | 2% |
| Catherine Kay | 10/10 | 3340 days | 2% |
| dean madden | 5/10 | 3356 days | 1% |
| estelle D | 8/10 | 3387 days | 2% |
| Lyn Pobke | 8/10 | 3580 days | 1% |
| Caleigh | 10/10 | 3644 days | 1% |
| Colin von den Blobs | 9/10 | 3658 days | 1% |
| Ulrich Beckmann | 1/10 | 3680 days | 0% |
| Philippa and Adam | 8/10 | 3694 days | 1% |
| Mark Thorp | 5/10 | 3699 days | 1% |
| Antonio BENITEZ | 8/10 | 3722 days | 1% |
| Jacqui Deans | 9/10 | 3722 days | 1% |
| Yann Le Gac | 9/10 | 3952 days | 1% |
| Yvonne Wu | 6/10 | 3967 days | 1% |
| Robert Warner | 9/10 | 4056 days | 0% |
| Sebastian Sanne | 5/10 | 4071 days | 0% |
| Sunny Sailing | 7/10 | 4301 days | 0% |
| Sonja | 7/10 | 4452 days | 1% |
| Paul Wood | 9/10 | 4483 days | 1% |
| Elise Robson | 8/10 | 4666 days | 1% |
| K S | 8/10 | 4758 days | 1% |
| Bertiethebus | 9/10 | 4758 days | 1% |
| Craig Jones | 9/10 | 4817 days | 1% |
| Alex Laidlaw | 9/10 | 4855 days | 0% |
| roos wubben | 6/10 | 4864 days | 0% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Haast River Motels and Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.12% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 57 days. However the Haast River Motels and Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Haast River Motels and Holiday Park experience has been adjusted for 6 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 3 | -0.06% |
| 4 | -0.08% |
| 5 | -0.10% |
| 6 | -0.12% |
| 7 | -0.14% |
| 8 | -0.16% |
| 9 | -0.18% |
| … | … |
Balancing Adjustment
2.57% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
84%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.