Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Queenstown isite Visitor Information Centre.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Queenstown isite Visitor Information Centre
Valid Reviews
71 Valid Reviews
The Queenstown isite Visitor Information Centre experience has a total of 72 reviews. There are 71 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 71 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 22 |
|
31% |
| 9/10 | 11 |
|
15% |
| 8/10 | 15 |
|
21% |
| 7/10 | 5 |
|
7% |
| 6/10 | 3 |
|
4% |
| 5/10 | 7 |
|
10% |
| 4/10 | 6 |
|
8% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
1% |
78.17% Average
The raw data average (mean) for all the Queenstown isite Visitor Information Centre valid reviews is 78.17% and is based on 71 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
69 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 71 valid reviews, the experience has 69 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 69 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 20 |
|
29% |
| 9/10 | 11 |
|
16% |
| 8/10 | 15 |
|
22% |
| 7/10 | 5 |
|
7% |
| 6/10 | 3 |
|
4% |
| 5/10 | 7 |
|
10% |
| 4/10 | 6 |
|
9% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
1% |
77.54% Average
The raw data average (mean) for all the Queenstown isite Visitor Information Centre face-to-face reviews is 77.54% and is based on 69 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
85.31%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| RT | 10/10 | 1438 days | 100% |
| Danielle | 10/10 | 1621 days | 54% |
| Jennifer Gilbert | 10/10 | 4262 days | 1% |
| Rebecca Wharton | 9/10 | 4285 days | 1% |
| Tom Grigg | 10/10 | 4310 days | 1% |
| Laura and Marie | 4/10 | 4321 days | 0% |
| Kilian Vos | 8/10 | 4345 days | 0% |
| Jam Boggomann | 10/10 | 4356 days | 0% |
| Patricia Revel | 5/10 | 4605 days | 5% |
| Claudia Hillebrand | 5/10 | 4608 days | 5% |
| Julian Kuemme | 7/10 | 4610 days | 7% |
| Andrea Sole | 8/10 | 4610 days | 7% |
| Helen Olsson | 4/10 | 4611 days | 4% |
| Mandy Reich | 8/10 | 4611 days | 7% |
| Patricia Erni | 10/10 | 4613 days | 7% |
| Robert Erni | 10/10 | 4613 days | 7% |
| Lilli Erni | 10/10 | 4613 days | 7% |
| Manuel Bleiker | 10/10 | 4613 days | 7% |
| Mark | 8/10 | 4617 days | 7% |
| Jana Rutkowski | 10/10 | 4621 days | 7% |
| Dennis Philippi | 10/10 | 4621 days | 7% |
| Helene Andersen | 6/10 | 4630 days | 6% |
| Oliver Blackmore | 10/10 | 4634 days | 7% |
| Siobhan Mee | 8/10 | 4634 days | 7% |
| Benoit Irissou | 4/10 | 4635 days | 4% |
| Andrea Morello | 8/10 | 4637 days | 7% |
| Mara | 8/10 | 4637 days | 7% |
| Sophie Wolters | 9/10 | 4643 days | 7% |
| Mike Gemmill | 10/10 | 4646 days | 7% |
| Francisco Pablo Miguel | 4/10 | 4660 days | 4% |
| Inga Memmen | 10/10 | 4661 days | 7% |
| Emma Wallace | 9/10 | 4669 days | 7% |
| Lena Jensen | 8/10 | 4670 days | 7% |
| Jesper Andersen | 8/10 | 4670 days | 7% |
| Bella Danaher | 9/10 | 4672 days | 7% |
| Daniel Danamer | 10/10 | 4672 days | 7% |
| Uta Dingebauer | 6/10 | 4679 days | 6% |
| Gal Bero | 5/10 | 4697 days | 5% |
| Daniel McAlpine | 5/10 | 4699 days | 5% |
| Yvonne Horpershoeh | 7/10 | 4702 days | 7% |
| Sven Woelk | 8/10 | 4964 days | 7% |
| Annika Schmidt | 8/10 | 4974 days | 7% |
| Patrick Stoeit | 7/10 | 4974 days | 7% |
| Marco Schmidt | 8/10 | 4979 days | 7% |
| Christian Schumacher | 8/10 | 4979 days | 7% |
| Lisa | 4/10 | 4984 days | 4% |
| Socea | 6/10 | 4984 days | 6% |
| Brandon Wells | 9/10 | 4987 days | 7% |
| Luise Fuchs | 9/10 | 4990 days | 7% |
| Postel Ge | 10/10 | 4992 days | 7% |
| Claire | 7/10 | 5000 days | 7% |
| Lydia Kleinkoenen | 5/10 | 5004 days | 5% |
| Hannah Lia-Isis Kubillus | 1/10 | 5004 days | 3% |
| Justin Leest | 10/10 | 5004 days | 7% |
| Francis Ruige | 10/10 | 5004 days | 7% |
| Rogier Ramaker | 7/10 | 5005 days | 7% |
| Andrea Lang | 10/10 | 5006 days | 7% |
| Petra Blumberg | 8/10 | 5006 days | 7% |
| Maja Bogdanowicz | 9/10 | 5007 days | 7% |
| Sara Omary | 3/10 | 5010 days | 4% |
| Alison Langley | 8/10 | 5072 days | 7% |
| Mike Edwards | 10/10 | 5075 days | 7% |
| Mark and Eefie | 5/10 | 5075 days | 5% |
| Michael Kretzschmar | 9/10 | 5076 days | 7% |
| Marieke | 5/10 | 5076 days | 5% |
| Sharon Yates | 10/10 | 5078 days | 7% |
| Franz Schueler | 10/10 | 5082 days | 7% |
| Andreas and Christine and Nora Busch | 4/10 | 5089 days | 4% |
| Camille | 9/10 | 5095 days | 7% |
| Auger | 9/10 | 5097 days | 7% |
| Auger | 9/10 | 5097 days | 7% |
Adjustments
No Adjustment
Several adjustments to the weighted average may be added to improve relevancy and credibility. Queenstown isite Visitor Information Centre does not meet the criteria for any of these adjustments to apply.
Balancing Adjustment
1.76% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled folk are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
87%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.