G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Queenstown isite Visitor Information Centre.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Queenstown isite Visitor Information Centre
Valid Reviews
71 Valid Reviews
The Queenstown isite Visitor Information Centre experience has a total of 72 reviews. There are 71 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 71 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 22 |
|
31% |
| 9/10 | 11 |
|
15% |
| 8/10 | 15 |
|
21% |
| 7/10 | 5 |
|
7% |
| 6/10 | 3 |
|
4% |
| 5/10 | 7 |
|
10% |
| 4/10 | 6 |
|
8% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
1% |
78.17% Average
The raw data average (mean) for all the Queenstown isite Visitor Information Centre valid reviews is 78.17% and is based on 71 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
69 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 71 valid reviews, the experience has 69 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 69 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 20 |
|
29% |
| 9/10 | 11 |
|
16% |
| 8/10 | 15 |
|
22% |
| 7/10 | 5 |
|
7% |
| 6/10 | 3 |
|
4% |
| 5/10 | 7 |
|
10% |
| 4/10 | 6 |
|
9% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
1% |
77.54% Average
The raw data average (mean) for all the Queenstown isite Visitor Information Centre face-to-face reviews is 77.54% and is based on 69 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
90.34%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| RT | 10/10 | 1176 days | 100% |
| Danielle | 10/10 | 1359 days | 60% |
| Jennifer Gilbert | 10/10 | 4000 days | 3% |
| Rebecca Wharton | 9/10 | 4023 days | 2% |
| Tom Grigg | 10/10 | 4048 days | 2% |
| Laura and Marie | 4/10 | 4059 days | 1% |
| Kilian Vos | 8/10 | 4083 days | 2% |
| Jam Boggomann | 10/10 | 4094 days | 2% |
| Patricia Revel | 5/10 | 4343 days | 0% |
| Claudia Hillebrand | 5/10 | 4346 days | 0% |
| Julian Kuemme | 7/10 | 4348 days | 0% |
| Andrea Sole | 8/10 | 4348 days | 0% |
| Helen Olsson | 4/10 | 4349 days | 0% |
| Mandy Reich | 8/10 | 4349 days | 0% |
| Patricia Erni | 10/10 | 4351 days | 0% |
| Robert Erni | 10/10 | 4351 days | 0% |
| Lilli Erni | 10/10 | 4351 days | 0% |
| Manuel Bleiker | 10/10 | 4351 days | 0% |
| Mark | 8/10 | 4355 days | 0% |
| Jana Rutkowski | 10/10 | 4359 days | 0% |
| Dennis Philippi | 10/10 | 4359 days | 0% |
| Helene Andersen | 6/10 | 4368 days | 0% |
| Oliver Blackmore | 10/10 | 4372 days | 0% |
| Siobhan Mee | 8/10 | 4372 days | 0% |
| Benoit Irissou | 4/10 | 4373 days | 0% |
| Andrea Morello | 8/10 | 4375 days | 0% |
| Mara | 8/10 | 4375 days | 0% |
| Sophie Wolters | 9/10 | 4381 days | 3% |
| Mike Gemmill | 10/10 | 4384 days | 3% |
| Francisco Pablo Miguel | 4/10 | 4398 days | 2% |
| Inga Memmen | 10/10 | 4399 days | 3% |
| Emma Wallace | 9/10 | 4407 days | 3% |
| Lena Jensen | 8/10 | 4408 days | 3% |
| Jesper Andersen | 8/10 | 4408 days | 3% |
| Bella Danaher | 9/10 | 4410 days | 3% |
| Daniel Danamer | 10/10 | 4410 days | 3% |
| Uta Dingebauer | 6/10 | 4417 days | 3% |
| Gal Bero | 5/10 | 4435 days | 3% |
| Daniel McAlpine | 5/10 | 4437 days | 3% |
| Yvonne Horpershoeh | 7/10 | 4440 days | 3% |
| Sven Woelk | 8/10 | 4702 days | 3% |
| Annika Schmidt | 8/10 | 4712 days | 3% |
| Patrick Stoeit | 7/10 | 4712 days | 3% |
| Marco Schmidt | 8/10 | 4717 days | 3% |
| Christian Schumacher | 8/10 | 4717 days | 3% |
| Lisa | 4/10 | 4722 days | 2% |
| Socea | 6/10 | 4722 days | 3% |
| Brandon Wells | 9/10 | 4725 days | 3% |
| Luise Fuchs | 9/10 | 4728 days | 3% |
| Postel Ge | 10/10 | 4730 days | 3% |
| Claire | 7/10 | 4738 days | 3% |
| Lydia Kleinkoenen | 5/10 | 4742 days | 3% |
| Hannah Lia-Isis Kubillus | 1/10 | 4742 days | 1% |
| Justin Leest | 10/10 | 4742 days | 3% |
| Francis Ruige | 10/10 | 4742 days | 3% |
| Rogier Ramaker | 7/10 | 4743 days | 3% |
| Andrea Lang | 10/10 | 4744 days | 3% |
| Petra Blumberg | 8/10 | 4744 days | 3% |
| Maja Bogdanowicz | 9/10 | 4745 days | 3% |
| Sara Omary | 3/10 | 4748 days | 2% |
| Alison Langley | 8/10 | 4810 days | 3% |
| Mike Edwards | 10/10 | 4813 days | 3% |
| Mark and Eefie | 5/10 | 4813 days | 3% |
| Michael Kretzschmar | 9/10 | 4814 days | 3% |
| Marieke | 5/10 | 4814 days | 3% |
| Sharon Yates | 10/10 | 4816 days | 3% |
| Franz Schueler | 10/10 | 4820 days | 3% |
| Andreas and Christine and Nora Busch | 4/10 | 4827 days | 2% |
| Camille | 9/10 | 4833 days | 3% |
| Auger | 9/10 | 4835 days | 3% |
| Auger | 9/10 | 4835 days | 3% |
Adjustments
No Adjustment
Several adjustments to the weighted average may be added to improve relevancy and credibility. Queenstown isite Visitor Information Centre does not meet the criteria for any of these adjustments to apply.
Balancing Adjustment
0.95% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled folk are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
91%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.