Ranking Score Explained

Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Fiordland isite Visitor Information Centre.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Cymen Crick's avatar

Cymen Crick

Rankers Owner

Fiordland isite Visitor Information Centre

Valid Reviews

50 Valid Reviews

The Fiordland isite Visitor Information Centre experience has a total of 51 reviews. There are 50 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 50 valid reviews:

Rating Count Percentage
10/10 14
28%
9/10 14
28%
8/10 12
24%
7/10 3
6%
6/10 1
2%
5/10 2
4%
4/10 2
4%
3/10 1
2%
2/10 0
0%
1/10 1
2%

82.20% Average

The raw data average (mean) for all the Fiordland isite Visitor Information Centre valid reviews is 82.20% and is based on 50 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

50 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 50 valid reviews, the experience has 50 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 50 face-to-face reviews:

Rating Count Percentage
10/10 14
28%
9/10 14
28%
8/10 12
24%
7/10 3
6%
6/10 1
2%
5/10 2
4%
4/10 2
4%
3/10 1
2%
2/10 0
0%
1/10 1
2%

82.20% Average

The raw data average (mean) for all the Fiordland isite Visitor Information Centre face-to-face reviews is 82.20% and is based on 50 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

83.67%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Relative Weight
Annika Fletemeyer 8/10 3633 days 100%
Tarillon Family 8/10 3633 days 100%
Rebecca Wharton 8/10 3658 days 97%
Markus Delinsky 8/10 3669 days 95%
Max Backelandt 10/10 3987 days 53%
Marie Toulemonde 9/10 3987 days 53%
Hanna Liebe 8/10 3991 days 52%
Stefan Glock 7/10 3991 days 49%
Andreas Liebe 10/10 3991 days 53%
Tomas Shairi 1/10 4004 days 21%
Agathe Dupuis 8/10 4005 days 50%
Jonas Hessel 7/10 4005 days 47%
Jonas Foerch 9/10 4008 days 50%
Johanna Kofler 10/10 4011 days 50%
Maria = Moller Hansen 10/10 4019 days 49%
Mike Gemmill 10/10 4019 days 49%
Barbara 7/10 4020 days 46%
Marinette 10/10 4023 days 49%
Denise Ewbank 9/10 4023 days 48%
Tiit Pullerits 9/10 4023 days 48%
Marion Busch 10/10 4023 days 49%
Natalie Boehm 6/10 4024 days 42%
Steffen 5/10 4024 days 37%
Eugen Lehner 8/10 4027 days 47%
Max Stein 8/10 4027 days 47%
Becky Davis 9/10 4035 days 46%
Emilie Chanbon 8/10 4039 days 45%
Guillemette 5/10 4040 days 35%
Markus Spitzmueller 4/10 4043 days 30%
Uta Dingebauer 3/10 4052 days 24%
Sapir Lifshitz 8/10 4057 days 43%
Maya Barad 10/10 4057 days 44%
Julia Amberger 4/10 4058 days 28%
Rainer 10/10 4348 days 4%
Maria Klister 9/10 4357 days 3%
Luise Fuchs 9/10 4363 days 2%
Nicolas Bessiere 9/10 4370 days 1%
Malgorzata 10/10 4377 days 0%
Michal 10/10 4377 days 0%
Przemystaw Tymizyszyn 9/10 4377 days 0%
Harry Findeis 9/10 4382 days 69%
Peter Moederer 10/10 4390 days 70%
Karin Genyn 10/10 4449 days 70%
Andrea Wollmann 9/10 4450 days 69%
Nigel Leighton 8/10 4451 days 68%
Jan 9/10 4451 days 69%
Leticia Martin 10/10 4454 days 70%
Andreas and Christine and Nora Busch 9/10 4462 days 69%
Oliver Kalmbach 9/10 4472 days 69%
Rena and Kirsten 8/10 4477 days 68%

Adjustments

No Adjustment

Several adjustments to the weighted average may be added to improve relevancy and credibility. Fiordland isite Visitor Information Centre does not meet the criteria for any of these adjustments to apply.

Balancing Adjustment

2.10% Adjustment

Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.

You won't be surprised to learn that disgruntled folk are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.

We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.

Final Ranking Score

86%

The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.