Lake Wanaka i-SITE Visitor Information...

Lake Wanaka i-SITE Visitor Information Centre

Reviews

S Weslake's avatar

S Weslake

United Kingdom

Ranking: 10/10

Very helpful, and very knowledgeable - not only about the local area but further afield too. They saved us money by suggesting alternative routes/cruises at Milford Sound and advised us on more age appropriate activities. Worth stopping here to book in some trips. Also, Wanaka gets very busy in good weather and most campsites get booked up. Book before to avoid disappointment. Wanaka was our favourite place of the whole trip.

Reviewed about 1 year ago and experienced in March 2018

Ixtaso Roncal's avatar

Ixtaso Roncal

Spain

Ranking: 8/10

Fantastic!

Reviewed about 3 years ago and experienced in October 2015

Elisa Felising's avatar

Elisa Felising

Germany

Ranking: 8/10

Very helpful with lots of free brochures on activities around Wanaka and walks. Booked our Glacier Tour - no problems!

Reviewed over 3 years ago and experienced in February 2015

Petra Albrchtoval's avatar

Petra Albrchtoval

Czech Republic

Ranking: 6/10

Full of information, they gave me lots of maps for around Wanaka.

Reviewed about 4 years ago and experienced in March 2014

Barbara's avatar

Barbara

Germany

Ranking: 10/10

A really, really friendly lady helped us with all our questions and gave us some possibilities for a 1/2 to 1 day hiking tours. My friend booked in for a skydive right away. Great service.

Reviewed about 4 years ago and experienced in December 2014

Regula Hammer's avatar

Regula Hammer

Switzerland

Ranking: 9/10

Nice staff, excellent service/help.

Reviewed about 4 years ago

Maria Camen Santos Lopez's avatar

Maria Camen Santos Lopez

Spain

Ranking: 10/10

They were really good.

Reviewed over 4 years ago and experienced in February 2014

Daniel Robledo's avatar

Daniel Robledo

Spain

Ranking: 9/10

Very helpful, good advice. Make us change our minds on the way to visit the Glaciers, and it was perfect.

Reviewed over 4 years ago and experienced in February 2014

Stefanie's avatar

Stefanie

Germany

Ranking: 7/10

Good introduction, nice people, information for camping but no information about Keas in Mt Aspiring National Park - they damaged our tent!

Reviewed over 4 years ago and experienced in April 2014

Douglas Yeates's avatar

Douglas Yeates

Australia

Ranking: 7/10

Some staff were quite good, one not so helpful.

Reviewed over 4 years ago and experienced in April 2014

Helene Andersen's avatar

Helene Andersen

Denmark

Ranking: 9/10

Good service and very helpful. They helped us with our skydive experience.

Reviewed over 4 years ago and experienced in March 2014

Mark's avatar

Mark

Netherlands

Ranking: 8/10

Well informed regarding walking tracks.

Reviewed over 4 years ago and experienced in March 2014

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Claudia Bauch's avatar

Claudia Bauch

Germany

Ranking: 10/10

Nice and friendly staff.

Reviewed over 4 years ago and experienced in March 2014

Lopez Anandine's avatar

Lopez Anandine

France

Ranking: 8/10

Sympathetic and took the time to help us out and gave great information.

Reviewed almost 5 years ago and experienced in February 2014

Manuela Michelbach's avatar

Manuela Michelbach

Germany

Ranking: 6/10

Friendly, free map with tracks and walks.

Reviewed almost 5 years ago and experienced in February 2014

Sybille Willenbrock's avatar

Sybille Willenbrock

Germany

Ranking: 9/10

Prepared with information material about New Zealand and the sight seeing I wanted to visit. The choice was great.

Reviewed almost 5 years ago and experienced in February 2014

Claudia Hillebrand's avatar

Claudia Hillebrand

Netherlands

Ranking: 8/10

Friendly and efficient in helping us to book for the Fox Glacier. They also kindly informed us about he overnight closure of the Haast Pass - which we were not aware of.

Reviewed almost 5 years ago and experienced in March 2014

Martin Sajdok's avatar

Martin Sajdok

Slovakia

Ranking: 10/10

Nice i-Site with a beautiful small museum.

Reviewed almost 5 years ago and experienced in March 2014

Iris Anette Berger's avatar

Iris Anette Berger

Norway

Ranking: 7/10

They answered our questions, but did not seem that interested in us, or telling us more than just a simple answer.

Reviewed almost 5 years ago and experienced in April 2014

Ane Didriksen's avatar

Ane Didriksen

Norway

Ranking: 8/10

The people were really helpful, but I think the one who helped us could be a little more friendly.

Reviewed almost 5 years ago and experienced in April 2014

Christina Habranke's avatar

Christina Habranke

Germany

Ranking: 10/10

Got any information I wanted.

Reviewed almost 5 years ago and experienced in January 2014

Mirjam Betschart's avatar

Mirjam Betschart

Switzerland

Ranking: 8/10

When you get here, you should already know what you want to do. There are too many activities.

Reviewed almost 5 years ago and experienced in February 2014

Mara's avatar

Mara

Italy

Ranking: 8/10

Nice.

Reviewed almost 5 years ago and experienced in February 2014

Joris Giullemot's avatar

Joris Giullemot

France

Ranking: 10/10

Really nice people!

Reviewed almost 5 years ago and experienced in February 2014

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Danyelle Miller's avatar

Danyelle Miller

Australia

Ranking: 8/10

Picked up some brochures here. There was a bit of a queue, but it was New Years Day, so it was understandable.

Reviewed almost 5 years ago and experienced in January 2014

Susser's avatar

Susser

Germany

Ranking: 9/10

Helpful, friendly.

Reviewed almost 5 years ago and experienced in January 2014

Anne and Steve Bartlett's avatar

Anne and Steve Bartlett

Australia

Ranking: 9/10

Very busy as it was school holidays, but friendly and helpful staff.

Reviewed almost 5 years ago and experienced in January 2014

Hindrek Lind's avatar

Hindrek Lind

Estonia

Ranking: 5/10

It was alright, we got the maps for moving on.

Reviewed almost 5 years ago and experienced in January 2014

Bex Hyland's avatar

Bex Hyland

United Kingdom

Ranking: 9/10

Very busy when we arrived but did not wait long, very helpful, gave advice on canyoning and helped us to book.

Reviewed almost 5 years ago and experienced in February 2014

Elly Zimmer's avatar

Elly Zimmer

Germany

Ranking: 2/10

An old lady who was not very motivated to do her job, just giving information that's all.

Reviewed about 5 years ago and experienced in December 2013

Lake Wanaka i-SITE Visitor Information Centre responds:

Sorry to hear that Elly, hopefully you enjoyed your time in Wanaka ;-)

F Ballard's avatar

F Ballard

France

Ranking: 9/10

A lot of information, useful. Well welcomed.

Reviewed about 5 years ago and experienced in February 2014

Lake Wanaka i-SITE Visitor Information Centre responds:

Thanks F Ballard, awesome to hear

Gilad Itzkovitz's avatar

Gilad Itzkovitz

Israel

Ranking: 10/10

Was more than helpful.

Reviewed about 5 years ago and experienced in January 2014

Lake Wanaka i-SITE Visitor Information Centre responds:

Thanks Gilad - great feedback

Doran Swartz's avatar

Doran Swartz

Israel

Ranking: 8/10

Nice people who gave the information we wanted.

Reviewed about 5 years ago and experienced in January 2014

Lake Wanaka i-SITE Visitor Information Centre responds:

Thanks Doran, I think we have a great team here too

Wouter Bosch's avatar

Wouter Bosch

Netherlands

Ranking: 10/10

Really helpful with looking into a skydive ! Super friendly and knowledgeable.

Reviewed about 5 years ago and experienced in January 2014

Lake Wanaka i-SITE Visitor Information Centre responds:

Thanks Wouter, hope you enjoyed your Skydive?

Derek Knight's avatar

Derek Knight

New Zealand

Ranking: 10/10

Really helpful staff providing lots of information. A very busy centre. You may have to wait a short while.

Reviewed about 5 years ago and experienced in January 2014

Lake Wanaka i-SITE Visitor Information Centre responds:

Thanks Derek, this is a really great review to read! ;-)

Julia Kallenbach's avatar

Julia Kallenbach

Germany

Ranking: 10/10

Very good advice.

Reviewed about 5 years ago

Lake Wanaka i-SITE Visitor Information Centre responds:

Awesome thanks Julia

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Paige Galbraith's avatar

Paige Galbraith

New Zealand

Ranking: 7/10

Helpful but not so many diverse things to do.

Reviewed about 5 years ago and experienced in December 2013

Lake Wanaka i-SITE Visitor Information Centre responds:

Hey Paige, thanks for your review.. Great to hear we were helpful. Sorry to hear you didn't feel we had many diverse things to do.. Skydiving/Lake Cruises/ 4WD trips, horse riding/Quad biking/Wine tours/Trike Tours/Scenic Flights/Fly your own plane/Walks are just some of the things we have on offer in Wanaka - obviously some are weather dependent but hopefully you managed to do some of these?

Supiot Zudovic's avatar

Supiot Zudovic

France

Ranking: 10/10

Helped!

Reviewed over 5 years ago and experienced in March 2013

Lake Wanaka i-SITE Visitor Information Centre responds:

So good to hear you found our service helpful

Galen Licht's avatar

Galen Licht

United States

Ranking: 7/10

They sell excellent lip balm - good location.

Reviewed over 5 years ago and experienced in March 2013

Lake Wanaka i-SITE Visitor Information Centre responds:

Thanks for the feedback, we appreciate it

hendrik king's avatar

hendrik king

Netherlands

Ranking: 10/10

This 10 is for the city Wanaka and the I-site.
Wanaka is a heaven on earth.
The whole city is beautiful, clean.
Visiting Wanaka is a must do !!!

Reviewed almost 6 years ago

Lake Wanaka i-SITE Visitor Information Centre responds:

hendrik king - Thank you so very much, and we are pleased you enjoyed your stay in our own wee slice of paradise, we love hearing how much people enjoy our place ;-)

Michael Heuer's avatar

Michael Heuer

Germany

Ranking: 10/10

Very friendly staff!!

Reviewed almost 6 years ago and experienced in March 2013

Lake Wanaka i-SITE Visitor Information Centre responds:

Thanks Michael, I hope you enjoyed your time in Wanaka?

Maria Klister's avatar

Maria Klister

Germany

Ranking: 5/10

Staff were short and abrupt, only supplied fragments of information/misinformation.

Reviewed about 6 years ago and experienced in March 2013

Lake Wanaka i-SITE Visitor Information Centre responds:

Hi Maria,
Sorry to hear that. I do know there are times when the staff feel under pressure to deal with every customer in a timely manner, especially during the peak season (Dec - April). We hope you enjoyed your time in Wanaka

Marie's avatar

Marie

Germany

Ranking: 8/10

Lots of information for West Coast and around Wanaka.

Reviewed about 6 years ago and experienced in March 2013

Lake Wanaka i-SITE Visitor Information Centre responds:

Thanks Marie for your review :)

Bettina Fluhrer's avatar

Bettina Fluhrer

Germany

Ranking: 8/10

Nice informatio next to the lake, many brochures for activities in Wanaka and Queenstown but also all over the South Island.

Reviewed about 6 years ago and experienced in March 2013

Lake Wanaka i-SITE Visitor Information Centre responds:

Hi Bettina, we love the view we have of the lake - perfect location...

Tom Somers's avatar

Tom Somers

Belgium

Ranking: 9/10

Good information and friendly staff.

Reviewed about 6 years ago and experienced in March 2013

Lake Wanaka i-SITE Visitor Information Centre responds:

Thanks Tom, great to hear

Lea Scheuvens's avatar

Lea Scheuvens

Germany

Ranking: 9/10

Friendly competent staff, good descriptions and maps.

Reviewed about 6 years ago

Lake Wanaka i-SITE Visitor Information Centre responds:

Yay, thanks Lea - so pleased we were able to help

Peter Moederer's avatar

Peter Moederer

Germany

Ranking: 10/10

Perfect service, gentle workers.

Reviewed about 6 years ago

Lake Wanaka i-SITE Visitor Information Centre responds:

Thanks Peter, this is awesome to hear

Fabian and Teresa's avatar

Fabian and Teresa

Germany

Ranking: 3/10

The lady was not really friendly and helpful, we had the feeling she wants to get rid of us.

Reviewed about 6 years ago

Lake Wanaka i-SITE Visitor Information Centre responds:

Hi Fabian and Teresa,

Sorry to hear your experience at the i-SITE wasn't what you expected... I hope you were able to explore and see Wanaka while you were here....

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Enna Keet's avatar

Enna Keet

Netherlands

Ranking: 8/10

We informed about an activity and the woman who helped is made a quick phonecall.

Reviewed about 6 years ago

Marieke's avatar

Marieke

Netherlands

Ranking: 7/10

Friendly, helpful at helping to find good alternatives based on own experience.

Reviewed over 6 years ago

Margaret and Derek McNeil's avatar

Margaret and Derek McNeil

United Kingdom

Ranking: 7/10

Wanted maps of cycling/walking tracks which I got but I was looking for high quality ordinance survey type maps which they were unable to provide.

Reviewed over 6 years ago

Martyn Kool's avatar

Martyn Kool

Netherlands

Ranking: 9/10

Good information on hikinh tracks with weather predictions taken into account as well.

Reviewed over 6 years ago

Al Stuart's avatar

Al Stuart

United Kingdom

Ranking: 10/10

Could not be more helpful - excellent!

Reviewed over 6 years ago

Sharon Yates's avatar

Sharon Yates

United Kingdom

Ranking: 10/10

Fantastic, knowledgable staff - open about all the options, happy to ring ahead to other sites. All i-Sites have been great, even organising things at short notice.

Reviewed over 6 years ago

Jonathan Vondette's avatar

Jonathan Vondette

New Zealand

Ranking: 9/10

Booked a couple of campgrounds/tours with this i-site. Very helpful with advice and very friendly.

Reviewed over 6 years ago and experienced in December 2012

Benedicte and Mathilde Colas's avatar

Benedicte and Mathilde Colas

France

Ranking: 8/10

Very good information.

Reviewed over 6 years ago and experienced in November 2012

Natalie Nubler's avatar

Natalie Nubler

Germany

Ranking: 4/10

Long queues and no helpful information.

Reviewed over 6 years ago

Lake Wanaka i-SITE Visitor Information Centre responds:

Hi Natalie,

Sorry to hear you had to wait in the ques - we are one of the busiest i-SITE's in New Zealand and we do try to spend the right amount of time with all our customers so that they get the information they came in for. I am surprised to hear you don't feel we have any helpful information? With over 500 different brochures on display I would be interested to hear just what sort of information you were after? We are always looking at ways to improve what we do....

Marjo Cousijn's avatar

Marjo Cousijn

Netherlands

Ranking: 9/10

A very kind person, they gave us much information for the coming trip.

Reviewed over 6 years ago

Ton Franke's avatar

Ton Franke

Switzerland

Ranking: 4/10

Crowded i-site. Unfriendly personnel, not that helpful.

Reviewed over 6 years ago

Alex Laidlaw's avatar

Alex Laidlaw

United Kingdom

Ranking: 8/10

Helpful but was not enthusiastic about Mount Roy which was fantastic.

Reviewed over 6 years ago

Love Christchurch