Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Taupo Information Centre.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Taupo Information Centre
Valid Reviews
87 Valid Reviews
The Taupo Information Centre experience has a total of 88 reviews. There are 87 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 87 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 22 |
|
25% |
| 9/10 | 18 |
|
21% |
| 8/10 | 24 |
|
28% |
| 7/10 | 8 |
|
9% |
| 6/10 | 7 |
|
8% |
| 5/10 | 1 |
|
1% |
| 4/10 | 3 |
|
3% |
| 3/10 | 2 |
|
2% |
| 2/10 | 2 |
|
2% |
| 1/10 | 0 |
|
0% |
80.34% Average
The raw data average (mean) for all the Taupo Information Centre valid reviews is 80.34% and is based on 87 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
86 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 87 valid reviews, the experience has 86 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 86 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 21 |
|
24% |
| 9/10 | 18 |
|
21% |
| 8/10 | 24 |
|
28% |
| 7/10 | 8 |
|
9% |
| 6/10 | 7 |
|
8% |
| 5/10 | 1 |
|
1% |
| 4/10 | 3 |
|
3% |
| 3/10 | 2 |
|
2% |
| 2/10 | 2 |
|
2% |
| 1/10 | 0 |
|
0% |
80.12% Average
The raw data average (mean) for all the Taupo Information Centre face-to-face reviews is 80.12% and is based on 86 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
82.88%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Jane Jacobs | 10/10 | 3325 days | 100% |
| Johanna Lidel | 10/10 | 4257 days | 10% |
| Amelie Eschenbach | 10/10 | 4257 days | 10% |
| Naelan Le Borgue | 7/10 | 4260 days | 9% |
| Michael Stibor | 9/10 | 4261 days | 10% |
| Nicol | 4/10 | 4298 days | 4% |
| Marie Weber | 10/10 | 4304 days | 6% |
| Sue Hempstead | 8/10 | 4305 days | 5% |
| Lukas Dost | 8/10 | 4317 days | 4% |
| Sophie Huybrechts | 9/10 | 4351 days | 1% |
| Bram and Laura | 6/10 | 4360 days | 0% |
| Cecilia Anderson | 3/10 | 4606 days | 25% |
| Mattias | 4/10 | 4606 days | 31% |
| Doreen Gendel | 10/10 | 4614 days | 48% |
| Christina | 10/10 | 4617 days | 48% |
| Kathrin Lerch | 8/10 | 4617 days | 47% |
| Meredith Griffiths | 8/10 | 4623 days | 47% |
| Philippe Chiasson | 8/10 | 4623 days | 47% |
| Stephen Revah | 9/10 | 4632 days | 47% |
| Hadler | 9/10 | 4636 days | 47% |
| Christine Helleiner | 10/10 | 4636 days | 48% |
| Steffen | 8/10 | 4638 days | 47% |
| Sergey Pronkin | 9/10 | 4638 days | 47% |
| Nina Helmling | 8/10 | 4638 days | 47% |
| Tobias Thull | 9/10 | 4638 days | 47% |
| Sara Clausen | 8/10 | 4641 days | 47% |
| Marieke Feyteres | 8/10 | 4641 days | 47% |
| Isabelle Bohle | 10/10 | 4645 days | 48% |
| Ian Garner | 9/10 | 4648 days | 47% |
| Steven Lotrian | 7/10 | 4649 days | 44% |
| Marvin Koever | 10/10 | 4649 days | 48% |
| Max Meternich | 10/10 | 4649 days | 48% |
| Philip Donachie | 10/10 | 4651 days | 48% |
| Luisa Bach | 10/10 | 4651 days | 48% |
| Sophia | 8/10 | 4652 days | 47% |
| Lopez Anandine | 6/10 | 4652 days | 41% |
| Ruth Watkin | 8/10 | 4659 days | 47% |
| Matthias Freiling | 8/10 | 4661 days | 47% |
| Jesseca Klausch | 5/10 | 4661 days | 36% |
| Vincent Schaeflier | 9/10 | 4661 days | 47% |
| Thomas Dequidt | 8/10 | 4662 days | 47% |
| Florian Littmann | 9/10 | 4665 days | 47% |
| Victor Herranz | 8/10 | 4666 days | 47% |
| Andreas Brodhaeker | 6/10 | 4677 days | 41% |
| Marius Buseh | 6/10 | 4677 days | 41% |
| Benedict Seite | 7/10 | 4677 days | 44% |
| Valerio Penita | 8/10 | 4677 days | 47% |
| Julia Bonisch | 2/10 | 4678 days | 21% |
| Luca Willensrock | 6/10 | 4679 days | 41% |
| Mathias Butterlin | 8/10 | 4681 days | 47% |
| Alexia Greasbaum | 9/10 | 4682 days | 47% |
| Petra Kurcova | 10/10 | 4683 days | 48% |
| Adam Balcar | 10/10 | 4683 days | 48% |
| Josefina Tassone | 10/10 | 4684 days | 48% |
| Camille Gagnant | 10/10 | 4684 days | 48% |
| Anne Collet | 10/10 | 4687 days | 48% |
| Alexandra Kupper | 7/10 | 4697 days | 44% |
| Carina Huhmann | 9/10 | 4699 days | 47% |
| Romina Bolz | 4/10 | 4699 days | 31% |
| Kellie | 10/10 | 4699 days | 48% |
| Anja | 9/10 | 4701 days | 47% |
| Guillaume Boudrand | 7/10 | 4983 days | 44% |
| Debiesse | 8/10 | 4988 days | 47% |
| Katya Verikaitis | 9/10 | 4993 days | 47% |
| Clodec | 7/10 | 4995 days | 44% |
| Molly Ladd | 6/10 | 4996 days | 41% |
| Sebastian | 9/10 | 5004 days | 47% |
| Sebastian | 10/10 | 5004 days | 48% |
| Fabian | 9/10 | 5004 days | 47% |
| Jonas Herrmann | 8/10 | 5004 days | 47% |
| Jonas Schelbert | 7/10 | 5008 days | 44% |
| Missy and Chaz | 9/10 | 5010 days | 47% |
| Dani Wallinger | 8/10 | 5022 days | 47% |
| Kyle Guffei | 10/10 | 5023 days | 48% |
| Reinier Timmer | 9/10 | 5072 days | 47% |
| Michal | 10/10 | 5076 days | 48% |
| Ralph and Leonie | 8/10 | 5082 days | 47% |
| Stephan Olivier | 8/10 | 5094 days | 47% |
| Stephan Olivier | 8/10 | 5094 days | 47% |
| Doan | 8/10 | 5095 days | 47% |
| Thibault Bonenfant | 2/10 | 5096 days | 21% |
| Lutz Huuemorder | 7/10 | 5096 days | 44% |
| Shannon Taylor | 6/10 | 5099 days | 41% |
| Harald Prinz | 9/10 | 5101 days | 47% |
| Martina Posch | 8/10 | 5104 days | 47% |
| Megan Child | 3/10 | 5107 days | 25% |
| Jessica Marling | 10/10 | 5374 days | 48% |
Adjustments
No Adjustment
Several adjustments to the weighted average may be added to improve relevancy and credibility. Taupo Information Centre does not meet the criteria for any of these adjustments to apply.
Balancing Adjustment
2.27% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled folk are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
85%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.