Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Taupo Information Centre.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Taupo Information Centre
Valid Reviews
87 Valid Reviews
The Taupo Information Centre experience has a total of 88 reviews. There are 87 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 87 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 22 |
|
25% |
| 9/10 | 18 |
|
21% |
| 8/10 | 24 |
|
28% |
| 7/10 | 8 |
|
9% |
| 6/10 | 7 |
|
8% |
| 5/10 | 1 |
|
1% |
| 4/10 | 3 |
|
3% |
| 3/10 | 2 |
|
2% |
| 2/10 | 2 |
|
2% |
| 1/10 | 0 |
|
0% |
80.34% Average
The raw data average (mean) for all the Taupo Information Centre valid reviews is 80.34% and is based on 87 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
86 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 87 valid reviews, the experience has 86 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 86 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 21 |
|
24% |
| 9/10 | 18 |
|
21% |
| 8/10 | 24 |
|
28% |
| 7/10 | 8 |
|
9% |
| 6/10 | 7 |
|
8% |
| 5/10 | 1 |
|
1% |
| 4/10 | 3 |
|
3% |
| 3/10 | 2 |
|
2% |
| 2/10 | 2 |
|
2% |
| 1/10 | 0 |
|
0% |
80.12% Average
The raw data average (mean) for all the Taupo Information Centre face-to-face reviews is 80.12% and is based on 86 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
82.91%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Jane Jacobs | 10/10 | 3264 days | 100% |
| Johanna Lidel | 10/10 | 4196 days | 11% |
| Amelie Eschenbach | 10/10 | 4196 days | 11% |
| Naelan Le Borgue | 7/10 | 4199 days | 9% |
| Michael Stibor | 9/10 | 4200 days | 10% |
| Nicol | 4/10 | 4237 days | 2% |
| Marie Weber | 10/10 | 4243 days | 6% |
| Sue Hempstead | 8/10 | 4244 days | 6% |
| Lukas Dost | 8/10 | 4256 days | 5% |
| Sophie Huybrechts | 9/10 | 4290 days | 2% |
| Bram and Laura | 6/10 | 4299 days | 0% |
| Cecilia Anderson | 3/10 | 4545 days | 20% |
| Mattias | 4/10 | 4545 days | 25% |
| Doreen Gendel | 10/10 | 4553 days | 42% |
| Christina | 10/10 | 4556 days | 42% |
| Kathrin Lerch | 8/10 | 4556 days | 41% |
| Meredith Griffiths | 8/10 | 4562 days | 41% |
| Philippe Chiasson | 8/10 | 4562 days | 41% |
| Stephen Revah | 9/10 | 4571 days | 42% |
| Hadler | 9/10 | 4575 days | 42% |
| Christine Helleiner | 10/10 | 4575 days | 42% |
| Steffen | 8/10 | 4577 days | 41% |
| Sergey Pronkin | 9/10 | 4577 days | 42% |
| Nina Helmling | 8/10 | 4577 days | 41% |
| Tobias Thull | 9/10 | 4577 days | 42% |
| Sara Clausen | 8/10 | 4580 days | 41% |
| Marieke Feyteres | 8/10 | 4580 days | 41% |
| Isabelle Bohle | 10/10 | 4584 days | 42% |
| Ian Garner | 9/10 | 4587 days | 42% |
| Steven Lotrian | 7/10 | 4588 days | 39% |
| Marvin Koever | 10/10 | 4588 days | 42% |
| Max Meternich | 10/10 | 4588 days | 42% |
| Philip Donachie | 10/10 | 4590 days | 42% |
| Luisa Bach | 10/10 | 4590 days | 42% |
| Sophia | 8/10 | 4591 days | 41% |
| Lopez Anandine | 6/10 | 4591 days | 35% |
| Ruth Watkin | 8/10 | 4598 days | 41% |
| Matthias Freiling | 8/10 | 4600 days | 41% |
| Jesseca Klausch | 5/10 | 4600 days | 31% |
| Vincent Schaeflier | 9/10 | 4600 days | 42% |
| Thomas Dequidt | 8/10 | 4601 days | 41% |
| Florian Littmann | 9/10 | 4604 days | 42% |
| Victor Herranz | 8/10 | 4605 days | 41% |
| Andreas Brodhaeker | 6/10 | 4616 days | 35% |
| Marius Buseh | 6/10 | 4616 days | 35% |
| Benedict Seite | 7/10 | 4616 days | 39% |
| Valerio Penita | 8/10 | 4616 days | 41% |
| Julia Bonisch | 2/10 | 4617 days | 16% |
| Luca Willensrock | 6/10 | 4618 days | 35% |
| Mathias Butterlin | 8/10 | 4620 days | 41% |
| Alexia Greasbaum | 9/10 | 4621 days | 42% |
| Petra Kurcova | 10/10 | 4622 days | 42% |
| Adam Balcar | 10/10 | 4622 days | 42% |
| Josefina Tassone | 10/10 | 4623 days | 42% |
| Camille Gagnant | 10/10 | 4623 days | 42% |
| Anne Collet | 10/10 | 4626 days | 42% |
| Alexandra Kupper | 7/10 | 4636 days | 39% |
| Carina Huhmann | 9/10 | 4638 days | 42% |
| Romina Bolz | 4/10 | 4638 days | 25% |
| Kellie | 10/10 | 4638 days | 42% |
| Anja | 9/10 | 4640 days | 42% |
| Guillaume Boudrand | 7/10 | 4922 days | 39% |
| Debiesse | 8/10 | 4927 days | 41% |
| Katya Verikaitis | 9/10 | 4932 days | 42% |
| Clodec | 7/10 | 4934 days | 39% |
| Molly Ladd | 6/10 | 4935 days | 35% |
| Sebastian | 9/10 | 4943 days | 42% |
| Sebastian | 10/10 | 4943 days | 42% |
| Fabian | 9/10 | 4943 days | 42% |
| Jonas Herrmann | 8/10 | 4943 days | 41% |
| Jonas Schelbert | 7/10 | 4947 days | 39% |
| Missy and Chaz | 9/10 | 4949 days | 42% |
| Dani Wallinger | 8/10 | 4961 days | 41% |
| Kyle Guffei | 10/10 | 4962 days | 42% |
| Reinier Timmer | 9/10 | 5011 days | 42% |
| Michal | 10/10 | 5015 days | 42% |
| Ralph and Leonie | 8/10 | 5021 days | 41% |
| Stephan Olivier | 8/10 | 5033 days | 41% |
| Stephan Olivier | 8/10 | 5033 days | 41% |
| Doan | 8/10 | 5034 days | 41% |
| Thibault Bonenfant | 2/10 | 5035 days | 16% |
| Lutz Huuemorder | 7/10 | 5035 days | 39% |
| Shannon Taylor | 6/10 | 5038 days | 35% |
| Harald Prinz | 9/10 | 5040 days | 42% |
| Martina Posch | 8/10 | 5043 days | 41% |
| Megan Child | 3/10 | 5046 days | 20% |
| Jessica Marling | 10/10 | 5313 days | 42% |
Adjustments
No Adjustment
Several adjustments to the weighted average may be added to improve relevancy and credibility. Taupo Information Centre does not meet the criteria for any of these adjustments to apply.
Balancing Adjustment
2.27% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled folk are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
85%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.