Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Rotorua isite Visitor Information Centre.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Rotorua isite Visitor Information Centre
Valid Reviews
62 Valid Reviews
The Rotorua isite Visitor Information Centre experience has a total of 63 reviews. There are 62 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 62 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 14 |
|
23% |
| 9/10 | 18 |
|
29% |
| 8/10 | 11 |
|
18% |
| 7/10 | 11 |
|
18% |
| 6/10 | 2 |
|
3% |
| 5/10 | 2 |
|
3% |
| 4/10 | 2 |
|
3% |
| 3/10 | 2 |
|
3% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
81.13% Average
The raw data average (mean) for all the Rotorua isite Visitor Information Centre valid reviews is 81.13% and is based on 62 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
62 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 62 valid reviews, the experience has 62 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 62 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 14 |
|
23% |
| 9/10 | 18 |
|
29% |
| 8/10 | 11 |
|
18% |
| 7/10 | 11 |
|
18% |
| 6/10 | 2 |
|
3% |
| 5/10 | 2 |
|
3% |
| 4/10 | 2 |
|
3% |
| 3/10 | 2 |
|
3% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
81.13% Average
The raw data average (mean) for all the Rotorua isite Visitor Information Centre face-to-face reviews is 81.13% and is based on 62 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
83.29%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Federica Miral | 10/10 | 3518 days | 100% |
| Camille Guevel | 9/10 | 3747 days | 68% |
| Philippe Lopez | 7/10 | 3790 days | 57% |
| Ben and Morgane | 10/10 | 3791 days | 63% |
| Marie Weber | 10/10 | 3791 days | 63% |
| Ives van der Sluijs | 9/10 | 3804 days | 60% |
| Marie Sander | 10/10 | 3805 days | 61% |
| Maria Ulitzsch | 9/10 | 3832 days | 57% |
| Lea Karl | 10/10 | 3834 days | 57% |
| Sophie Huybrechts | 5/10 | 3838 days | 39% |
| Vanessa Leverrier | 10/10 | 3841 days | 56% |
| Bram and Laura | 7/10 | 3847 days | 50% |
| Lukas, Anne and Malte | 9/10 | 3848 days | 54% |
| Hubert | 10/10 | 3855 days | 54% |
| Paul de Bruijn | 6/10 | 3857 days | 44% |
| Hannah Watt | 7/10 | 4098 days | 19% |
| Jan Legein | 9/10 | 4099 days | 21% |
| Jean Curry | 7/10 | 4100 days | 18% |
| Leonie Moeller | 8/10 | 4100 days | 20% |
| Josefin Lind | 8/10 | 4101 days | 20% |
| Herman Holmgist | 8/10 | 4101 days | 20% |
| Stephen Revah | 9/10 | 4119 days | 18% |
| Sara Clausen | 6/10 | 4128 days | 12% |
| Daniel Garcia Dezgado | 10/10 | 4131 days | 17% |
| Amanda | 10/10 | 4132 days | 17% |
| Derek | 9/10 | 4132 days | 16% |
| Hannah | 9/10 | 4134 days | 16% |
| Olivia | 10/10 | 4134 days | 16% |
| Manuel Bach | 7/10 | 4141 days | 13% |
| Frederic Gazzarin | 9/10 | 4146 days | 14% |
| Patricia Gazzarin | 9/10 | 4146 days | 14% |
| Rhys Williams | 4/10 | 4146 days | 4% |
| Jesseca Klausch | 3/10 | 4148 days | 0% |
| Florian Littmann | 10/10 | 4152 days | 14% |
| Anna | 8/10 | 4152 days | 13% |
| Sina Sacranie | 9/10 | 4162 days | 12% |
| Marco Newald | 9/10 | 4171 days | 11% |
| Bet | 7/10 | 4180 days | 8% |
| Alex Artigues | 9/10 | 4184 days | 9% |
| Serge Garcin | 8/10 | 4184 days | 9% |
| Hennk Hartke | 9/10 | 4187 days | 9% |
| Anton Thisted | 8/10 | 4454 days | 51% |
| Josefine Sjodin | 8/10 | 4454 days | 51% |
| Katie Fleck | 10/10 | 4454 days | 52% |
| Bertrand Gilles | 7/10 | 4469 days | 47% |
| LiseMarie Leger | 8/10 | 4477 days | 51% |
| Kathy Arthurs | 8/10 | 4487 days | 51% |
| Selina Lott | 5/10 | 4491 days | 36% |
| Sebastian | 10/10 | 4491 days | 52% |
| Rouquette | 9/10 | 4497 days | 52% |
| Tony Hines | 4/10 | 4563 days | 28% |
| Julien Bocherens | 10/10 | 4563 days | 52% |
| Anne Rodofsen | 7/10 | 4567 days | 47% |
| Roux | 7/10 | 4567 days | 47% |
| Hans | 7/10 | 4567 days | 47% |
| Adam Hassan | 9/10 | 4582 days | 52% |
| Gerard van de Ven | 9/10 | 4582 days | 52% |
| Julie Lamart | 9/10 | 4586 days | 52% |
| Julia Ramseier | 8/10 | 4589 days | 51% |
| Lotte Uneken | 7/10 | 4589 days | 47% |
| Thys | 8/10 | 4589 days | 51% |
| Megan Child | 3/10 | 4594 days | 21% |
Adjustments
No Adjustment
Several adjustments to the weighted average may be added to improve relevancy and credibility. Rotorua isite Visitor Information Centre does not meet the criteria for any of these adjustments to apply.
Balancing Adjustment
2.18% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled folk are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
85%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.