Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Rotorua isite Visitor Information Centre.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Rotorua isite Visitor Information Centre
Valid Reviews
62 Valid Reviews
The Rotorua isite Visitor Information Centre experience has a total of 63 reviews. There are 62 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 62 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 14 |
|
23% |
| 9/10 | 18 |
|
29% |
| 8/10 | 11 |
|
18% |
| 7/10 | 11 |
|
18% |
| 6/10 | 2 |
|
3% |
| 5/10 | 2 |
|
3% |
| 4/10 | 2 |
|
3% |
| 3/10 | 2 |
|
3% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
81.13% Average
The raw data average (mean) for all the Rotorua isite Visitor Information Centre valid reviews is 81.13% and is based on 62 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
62 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 62 valid reviews, the experience has 62 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 62 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 14 |
|
23% |
| 9/10 | 18 |
|
29% |
| 8/10 | 11 |
|
18% |
| 7/10 | 11 |
|
18% |
| 6/10 | 2 |
|
3% |
| 5/10 | 2 |
|
3% |
| 4/10 | 2 |
|
3% |
| 3/10 | 2 |
|
3% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
81.13% Average
The raw data average (mean) for all the Rotorua isite Visitor Information Centre face-to-face reviews is 81.13% and is based on 62 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
82.42%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Federica Miral | 10/10 | 3809 days | 100% |
| Camille Guevel | 9/10 | 4038 days | 39% |
| Philippe Lopez | 7/10 | 4081 days | 23% |
| Ben and Morgane | 10/10 | 4082 days | 28% |
| Marie Weber | 10/10 | 4082 days | 28% |
| Ives van der Sluijs | 9/10 | 4095 days | 24% |
| Marie Sander | 10/10 | 4096 days | 24% |
| Maria Ulitzsch | 9/10 | 4123 days | 17% |
| Lea Karl | 10/10 | 4125 days | 17% |
| Sophie Huybrechts | 5/10 | 4129 days | 0% |
| Vanessa Leverrier | 10/10 | 4132 days | 15% |
| Bram and Laura | 7/10 | 4138 days | 9% |
| Lukas, Anne and Malte | 9/10 | 4139 days | 12% |
| Hubert | 10/10 | 4146 days | 11% |
| Paul de Bruijn | 6/10 | 4148 days | 2% |
| Hannah Watt | 7/10 | 4389 days | 75% |
| Jan Legein | 9/10 | 4390 days | 83% |
| Jean Curry | 7/10 | 4391 days | 75% |
| Leonie Moeller | 8/10 | 4391 days | 82% |
| Josefin Lind | 8/10 | 4392 days | 82% |
| Herman Holmgist | 8/10 | 4392 days | 82% |
| Stephen Revah | 9/10 | 4410 days | 83% |
| Sara Clausen | 6/10 | 4419 days | 66% |
| Daniel Garcia Dezgado | 10/10 | 4422 days | 84% |
| Amanda | 10/10 | 4423 days | 84% |
| Derek | 9/10 | 4423 days | 83% |
| Hannah | 9/10 | 4425 days | 83% |
| Olivia | 10/10 | 4425 days | 84% |
| Manuel Bach | 7/10 | 4432 days | 75% |
| Frederic Gazzarin | 9/10 | 4437 days | 83% |
| Patricia Gazzarin | 9/10 | 4437 days | 83% |
| Rhys Williams | 4/10 | 4437 days | 38% |
| Jesseca Klausch | 3/10 | 4439 days | 23% |
| Florian Littmann | 10/10 | 4443 days | 84% |
| Anna | 8/10 | 4443 days | 82% |
| Sina Sacranie | 9/10 | 4453 days | 83% |
| Marco Newald | 9/10 | 4462 days | 83% |
| Bet | 7/10 | 4471 days | 75% |
| Alex Artigues | 9/10 | 4475 days | 83% |
| Serge Garcin | 8/10 | 4475 days | 82% |
| Hennk Hartke | 9/10 | 4478 days | 83% |
| Anton Thisted | 8/10 | 4745 days | 82% |
| Josefine Sjodin | 8/10 | 4745 days | 82% |
| Katie Fleck | 10/10 | 4745 days | 84% |
| Bertrand Gilles | 7/10 | 4760 days | 75% |
| LiseMarie Leger | 8/10 | 4768 days | 82% |
| Kathy Arthurs | 8/10 | 4778 days | 82% |
| Selina Lott | 5/10 | 4782 days | 52% |
| Sebastian | 10/10 | 4782 days | 84% |
| Rouquette | 9/10 | 4788 days | 83% |
| Tony Hines | 4/10 | 4854 days | 38% |
| Julien Bocherens | 10/10 | 4854 days | 84% |
| Anne Rodofsen | 7/10 | 4858 days | 75% |
| Roux | 7/10 | 4858 days | 75% |
| Hans | 7/10 | 4858 days | 75% |
| Adam Hassan | 9/10 | 4873 days | 83% |
| Gerard van de Ven | 9/10 | 4873 days | 83% |
| Julie Lamart | 9/10 | 4877 days | 83% |
| Julia Ramseier | 8/10 | 4880 days | 82% |
| Lotte Uneken | 7/10 | 4880 days | 75% |
| Thys | 8/10 | 4880 days | 82% |
| Megan Child | 3/10 | 4885 days | 23% |
Adjustments
No Adjustment
Several adjustments to the weighted average may be added to improve relevancy and credibility. Rotorua isite Visitor Information Centre does not meet the criteria for any of these adjustments to apply.
Balancing Adjustment
2.38% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled folk are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
85%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.