Ranking Score Explained

Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Franz Josef isite Visitor Information Centre.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

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Cymen Crick

Rankers Owner

Franz Josef isite Visitor Information Centre

Valid Reviews

31 Valid Reviews

The Franz Josef isite Visitor Information Centre experience has a total of 32 reviews. There are 31 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 31 valid reviews:

Rating Count Percentage
10/10 8
26%
9/10 8
26%
8/10 5
16%
7/10 6
19%
6/10 0
0%
5/10 2
6%
4/10 1
3%
3/10 1
3%
2/10 0
0%
1/10 0
0%

80.97% Average

The raw data average (mean) for all the Franz Josef isite Visitor Information Centre valid reviews is 80.97% and is based on 31 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

30 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 31 valid reviews, the experience has 30 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 30 face-to-face reviews:

Rating Count Percentage
10/10 7
23%
9/10 8
27%
8/10 5
17%
7/10 6
20%
6/10 0
0%
5/10 2
7%
4/10 1
3%
3/10 1
3%
2/10 0
0%
1/10 0
0%

80.33% Average

The raw data average (mean) for all the Franz Josef isite Visitor Information Centre face-to-face reviews is 80.33% and is based on 30 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

81.78%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Relative Weight
Dawn Mulligan 7/10 3612 days 99%
Shelly Weissbrem 10/10 3661 days 100%
isabel Zander 10/10 3904 days 66%
Calvin Becker 10/10 3904 days 66%
Katarina 10/10 3907 days 66%
Penny Lee 7/10 3909 days 61%
Sarah Jane O'Reilly 10/10 3932 days 62%
Tomas Shairi 9/10 3932 days 62%
Charlotte Casey 9/10 3932 days 62%
Joanna Mulcahy 10/10 3933 days 62%
Jonas Foerch 9/10 3936 days 61%
Andrea Morello 5/10 3938 days 47%
Ann-Kathrin Wacker 4/10 3947 days 39%
Karel 3/10 3952 days 32%
Ene Pold 5/10 3958 days 45%
Bjoern 9/10 3963 days 57%
Viola 9/10 3963 days 57%
Timothee Serres 9/10 3966 days 57%
Paul Wallace 7/10 3970 days 53%
Marc Greeve 8/10 4003 days 51%
Yvonne Horpershoeh 8/10 4003 days 51%
Pete Wilson 9/10 4287 days 13%
Lea Scheuvens 9/10 4291 days 12%
Maria 7/10 4294 days 11%
Renate 8/10 4304 days 10%
Moni Sangoi 10/10 4360 days 3%
Nigel Leighton 10/10 4379 days 0%
Fred and Carin 8/10 4380 days 70%
Stephanie Levepue 8/10 4395 days 70%
Meryem Buchwitz 7/10 4404 days 66%
Kali Lohman 7/10 4407 days 66%

Adjustments

No Adjustment

Several adjustments to the weighted average may be added to improve relevancy and credibility. Franz Josef isite Visitor Information Centre does not meet the criteria for any of these adjustments to apply.

Balancing Adjustment

2.53% Adjustment

Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.

You won't be surprised to learn that disgruntled folk are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.

We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.

Final Ranking Score

84%

The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.