G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Brighton Domain.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
65 Valid Reviews
The Brighton Domain experience has a total of 67 reviews. There are 65 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 65 valid reviews:
Rating | Count | Percentage | |
---|---|---|---|
10/10 | 11 |
|
17% |
9/10 | 17 |
|
26% |
8/10 | 27 |
|
42% |
7/10 | 3 |
|
5% |
6/10 | 2 |
|
3% |
5/10 | 3 |
|
5% |
4/10 | 0 |
|
0% |
3/10 | 1 |
|
2% |
2/10 | 1 |
|
2% |
1/10 | 0 |
|
0% |
81.85% Average
The raw data average (mean) for all the Brighton Domain valid reviews is 81.85% and is based on 65 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
5 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 65 valid reviews, the experience has 5 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 5 face-to-face reviews:
Rating | Count | Percentage | |
---|---|---|---|
10/10 | 0 |
|
0% |
9/10 | 0 |
|
0% |
8/10 | 4 |
|
80% |
7/10 | 1 |
|
20% |
6/10 | 0 |
|
0% |
5/10 | 0 |
|
0% |
4/10 | 0 |
|
0% |
3/10 | 0 |
|
0% |
2/10 | 0 |
|
0% |
1/10 | 0 |
|
0% |
78.00% Average
The raw data average (mean) for all the Brighton Domain face-to-face reviews is 78.00% and is based on 5 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
84.45%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
Reviewer | Rating | Age | Relative Weight |
---|---|---|---|
Nicolas | 9/10 | 73 days | 100% |
Phoebe | 10/10 | 256 days | 98% |
Hugo | 8/10 | 287 days | 95% |
Nina S. Larsen | 9/10 | 316 days | 95% |
Cholly | 8/10 | 439 days | 88% |
Marie Perret | 8/10 | 469 days | 87% |
Lea | 3/10 | 622 days | 43% |
Kelsey Fisher | 9/10 | 653 days | 76% |
Gt | 9/10 | 681 days | 74% |
Meaghan | 8/10 | 743 days | 68% |
Colin | 9/10 | 804 days | 63% |
Lucy | 10/10 | 865 days | 58% |
Jrod | 7/10 | 987 days | 42% |
Alex Geraghty | 10/10 | 1352 days | 17% |
Alydia | 8/10 | 1411 days | 14% |
Jase | 8/10 | 1442 days | 13% |
Brendon | 6/10 | 1534 days | 8% |
Linda | 6/10 | 1777 days | 4% |
Javier Williams | 8/10 | 1869 days | 4% |
Elaine | 8/10 | 1930 days | 4% |
Alice Anderson | 10/10 | 1961 days | 4% |
Hannah Barnes | 8/10 | 2083 days | 4% |
Pat Burns | 8/10 | 2114 days | 4% |
Dirk Taubner | 10/10 | 2173 days | 4% |
Babyinplug | 8/10 | 2173 days | 4% |
Allie | 5/10 | 2173 days | 3% |
Mazz | 9/10 | 2204 days | 4% |
Martin | 10/10 | 2204 days | 4% |
Ave | 8/10 | 2265 days | 3% |
Sue | 8/10 | 2357 days | 3% |
Stephen Lindsay | 7/10 | 2418 days | 3% |
Owen | 9/10 | 2448 days | 3% |
Julie Crawshaw | 8/10 | 2448 days | 3% |
Steve Warndahl | 10/10 | 2479 days | 3% |
Katherine | 9/10 | 2479 days | 3% |
Rikke Hessellund, Denmark | 8/10 | 2479 days | 3% |
Marken Marike | 10/10 | 2484 days | 3% |
Sophie Keltie | 5/10 | 2505 days | 2% |
Michael Jayaranjan | 8/10 | 2519 days | 3% |
Andrew Furphy | 2/10 | 2554 days | 1% |
Sophie Nightingale | 8/10 | 2597 days | 3% |
corinne bossat | 8/10 | 2599 days | 3% |
Joe Trigg | 9/10 | 2617 days | 3% |
Suzanne Halfpenny | 10/10 | 2630 days | 3% |
Jayraj Rau | 9/10 | 2690 days | 3% |
Chloe Watson | 8/10 | 2725 days | 2% |
Jo Dawson | 9/10 | 2738 days | 2% |
Greg | 10/10 | 2779 days | 2% |
Bruce Graham | 9/10 | 2787 days | 2% |
Jo Gittins | 9/10 | 2841 days | 2% |
Josephine Ayvadian | 8/10 | 2844 days | 2% |
Rogina de Jong | 9/10 | 2893 days | 2% |
Trent O'Keeffe | 9/10 | 2893 days | 2% |
Jos Tolboom | 9/10 | 2906 days | 2% |
Marina | 8/10 | 3235 days | 1% |
Sarah Gurney | 5/10 | 3308 days | 1% |
Steve Warren | 8/10 | 3391 days | 1% |
Sheila Galpin | 8/10 | 3938 days | 0% |
Ann Barrett | 7/10 | 3939 days | 0% |
Malcolm & Susan | 9/10 | 3940 days | 0% |
tracey aylmer | 8/10 | 3940 days | 0% |
Michael Uebe | 8/10 | 3971 days | 0% |
Andrea Hiemer | 8/10 | 3975 days | 0% |
Jean Batiste Le meur | 8/10 | 3988 days | 0% |
Karen Bailey | 10/10 | 3999 days | 0% |
No Adjustment
Several adjustments to the weighted average may be added to improve relevancy and credibility. Brighton Domain does not meet the criteria for any of these adjustments to apply.
1.93% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled folk are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
86%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.