Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Skyline Gondola Queenstown.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Skyline Gondola Queenstown
Valid Reviews
198 Valid Reviews
The Skyline Gondola Queenstown experience has a total of 200 reviews. There are 198 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 198 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 42 |
|
21% |
| 9/10 | 48 |
|
24% |
| 8/10 | 60 |
|
30% |
| 7/10 | 19 |
|
10% |
| 6/10 | 14 |
|
7% |
| 5/10 | 7 |
|
4% |
| 4/10 | 3 |
|
2% |
| 3/10 | 5 |
|
3% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
81.36% Average
The raw data average (mean) for all the Skyline Gondola Queenstown valid reviews is 81.36% and is based on 198 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
173 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 198 valid reviews, the experience has 173 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 173 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 31 |
|
18% |
| 9/10 | 43 |
|
25% |
| 8/10 | 56 |
|
32% |
| 7/10 | 17 |
|
10% |
| 6/10 | 13 |
|
8% |
| 5/10 | 6 |
|
3% |
| 4/10 | 3 |
|
2% |
| 3/10 | 4 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
80.69% Average
The raw data average (mean) for all the Skyline Gondola Queenstown face-to-face reviews is 80.69% and is based on 173 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
81.63%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Rob Jones | 10/10 | 110 days | 100% |
| Christine Zivkovic | 3/10 | 659 days | 41% |
| Andrew Hammond | 8/10 | 2363 days | 4% |
| Tony Wilcomes | 8/10 | 3031 days | 3% |
| Jessica and Henry | 9/10 | 3274 days | 2% |
| Audeme Mechain | 9/10 | 3276 days | 2% |
| Alice Ormandy | 7/10 | 3320 days | 2% |
| Chloe Olsen | 10/10 | 3323 days | 2% |
| Barbara Knops | 8/10 | 3355 days | 2% |
| Manu Liberta | 10/10 | 3365 days | 2% |
| Patrick | 8/10 | 3368 days | 2% |
| Sabine | 8/10 | 3368 days | 2% |
| Yee How | 8/10 | 3373 days | 2% |
| Sophie | 10/10 | 3376 days | 2% |
| Nanda Dyke | 8/10 | 3381 days | 2% |
| Andy Howard | 9/10 | 3408 days | 2% |
| Sharron | 9/10 | 3408 days | 2% |
| Michael Regensburger | 10/10 | 3640 days | 1% |
| Timea Bagosi | 8/10 | 3642 days | 1% |
| Lothen | 7/10 | 3653 days | 1% |
| Melanie Kronbichler | 8/10 | 3672 days | 1% |
| Lea Watterson | 9/10 | 3675 days | 1% |
| Daniel Hill | 10/10 | 3697 days | 1% |
| Nicola Wiggan | 8/10 | 3715 days | 1% |
| Madita and Lisann | 6/10 | 3717 days | 1% |
| Corinna Fallenbuchel | 10/10 | 4083 days | 1% |
| Cora and Franzi | 6/10 | 4089 days | 0% |
| Ara Moore-Tuwhangai | 10/10 | 4312 days | 0% |
| Shona MacDonald | 9/10 | 4339 days | 0% |
| Niamh Duane | 6/10 | 4356 days | 0% |
| Matt Weston | 8/10 | 4356 days | 0% |
| Ann Wilson | 8/10 | 4359 days | 0% |
| M K | 10/10 | 4414 days | 1% |
| Shay Sofer | 8/10 | 4422 days | 1% |
| Guy David | 8/10 | 4422 days | 1% |
| Andreas Zapke | 8/10 | 4429 days | 1% |
| Caren van Gastel | 8/10 | 4433 days | 1% |
| Emeline Dupre | 6/10 | 4433 days | 1% |
| Kerri | 10/10 | 4554 days | 1% |
| Abby Rescr | 8/10 | 4738 days | 1% |
| Lorna and Seb | 7/10 | 4741 days | 1% |
| Erik Muchembled | 4/10 | 4742 days | 1% |
| Hannah Lia-Isis Kubillus | 7/10 | 4742 days | 1% |
| Patrycja Polakowska | 10/10 | 4748 days | 1% |
| Joey Mertzig | 8/10 | 4755 days | 1% |
| Ingeborg Ruysscher | 10/10 | 4797 days | 1% |
| Mike Edwards | 10/10 | 4813 days | 1% |
| Abby Rushmer | 8/10 | 4827 days | 1% |
| Auger | 9/10 | 4835 days | 1% |
| Auger | 9/10 | 4835 days | 1% |
| Ryan J | 5/10 | 4919 days | 1% |
| trevrobinson | 10/10 | 4919 days | 1% |
| Robin Sable | 10/10 | 5084 days | 1% |
| Sally Gordie | 9/10 | 5090 days | 1% |
| David Williams | 9/10 | 5091 days | 1% |
| Oliver Hardt | 6/10 | 5092 days | 1% |
| Matthias Angela | 6/10 | 5097 days | 1% |
| Lucy Duffy | 5/10 | 5106 days | 1% |
| B Sluis | 8/10 | 5112 days | 1% |
| Elaine | 10/10 | 5113 days | 1% |
| Bottoms | 9/10 | 5113 days | 1% |
| Patrick Grant | 8/10 | 5113 days | 1% |
| Hayley Atkinson | 10/10 | 5114 days | 1% |
| Melanie | 6/10 | 5115 days | 1% |
| Ed & Katie Riches | 7/10 | 5115 days | 1% |
| Nick & Adele Waller | 8/10 | 5115 days | 1% |
| Beat Kindler | 3/10 | 5115 days | 1% |
| Seth & Carla | 10/10 | 5117 days | 1% |
| Mary Mitchell | 8/10 | 5117 days | 1% |
| Tim Gamblen | 10/10 | 5120 days | 1% |
| Jonathan Philp | 8/10 | 5124 days | 1% |
| Andreas & Leonie Fehr | 3/10 | 5124 days | 1% |
| Rocco Christian | 5/10 | 5126 days | 1% |
| Carel | 7/10 | 5129 days | 1% |
| ge04jen | 9/10 | 5163 days | 1% |
| CMJ | 7/10 | 5163 days | 1% |
| Wendy Ashmore | 9/10 | 5210 days | 1% |
| Gertz | 7/10 | 5442 days | 1% |
| Sue Carren | 7/10 | 5446 days | 1% |
| Chris Forrest | 8/10 | 5448 days | 1% |
| Julie and Russ Charles | 10/10 | 5451 days | 1% |
| Julie | 3/10 | 5451 days | 1% |
| Kevin Wong | 10/10 | 5451 days | 1% |
| Hadas and Amichay Guter | 8/10 | 5454 days | 1% |
| John Stokes | 10/10 | 5457 days | 1% |
| Sufian Bin Uusof | 8/10 | 5460 days | 1% |
| Christine Gschwandtl | 10/10 | 5460 days | 1% |
| Ian & Phyllis | 8/10 | 5461 days | 1% |
| Harry Hammond | 7/10 | 5462 days | 1% |
| Bryan Higgins | 9/10 | 5467 days | 1% |
| Jennifer Sunderland | 9/10 | 5471 days | 1% |
| Alice Galley | 9/10 | 5472 days | 1% |
| Mr & Mrs Mackie | 9/10 | 5479 days | 1% |
| Bob Warne | 4/10 | 5480 days | 1% |
| John | 7/10 | 5481 days | 1% |
| Van den Borne | 8/10 | 5483 days | 1% |
| Bahner | 9/10 | 5485 days | 1% |
| Jochen | 8/10 | 5495 days | 1% |
| Andrew Hammond | 8/10 | 5620 days | 1% |
| Mary Van | 9/10 | 5650 days | 1% |
| craigy | 7/10 | 5681 days | 1% |
| Alice Hurkett | 10/10 | 5742 days | 1% |
| Amy | 8/10 | 5773 days | 1% |
| BelindaT | 10/10 | 5781 days | 1% |
| thomas merrin | 10/10 | 5803 days | 1% |
| nuwee | 10/10 | 5803 days | 1% |
| katrina Marshall | 9/10 | 5820 days | 1% |
| Ina | 5/10 | 5821 days | 1% |
| Kim Holtz | 8/10 | 5822 days | 1% |
| Peter G | 8/10 | 5828 days | 1% |
| Chris Helms | 8/10 | 5828 days | 1% |
| Rod C | 9/10 | 5832 days | 1% |
| Amanda Iavarone | 8/10 | 5840 days | 1% |
| Jann Clar | 9/10 | 5843 days | 1% |
| Armand | 8/10 | 5848 days | 1% |
| Yona | 9/10 | 5848 days | 1% |
| Ronny | 8/10 | 5848 days | 1% |
| Eva | 9/10 | 5851 days | 1% |
| margaret Klawitter | 10/10 | 5855 days | 1% |
| Annie | 8/10 | 5856 days | 1% |
| Tony X | 8/10 | 5857 days | 1% |
| Terry Phillips | 8/10 | 5859 days | 1% |
| nigelst | 7/10 | 5868 days | 1% |
| Dale W | 8/10 | 5871 days | 1% |
| Buss | 8/10 | 5875 days | 1% |
| Bartlett nz | 10/10 | 5879 days | 1% |
| Chung Family | 9/10 | 5882 days | 1% |
| carsteng | 8/10 | 5918 days | 1% |
| Mark Jenkins | 9/10 | 5932 days | 1% |
| eowyn2k | 9/10 | 5954 days | 1% |
| alanvn | 7/10 | 6037 days | 1% |
| DustyLaptop | 9/10 | 6107 days | 1% |
| nickm | 9/10 | 6123 days | 1% |
| Johnnie | 8/10 | 6149 days | 1% |
| TillE412 | 9/10 | 6153 days | 1% |
| streneer | 6/10 | 6155 days | 1% |
| PamB | 8/10 | 6156 days | 1% |
| KimC | 9/10 | 6156 days | 1% |
| StephaineFrance | 10/10 | 6165 days | 1% |
| Lisa Duin | 9/10 | 6166 days | 1% |
| Dirk | 9/10 | 6168 days | 1% |
| SteveB | 10/10 | 6168 days | 1% |
| Sally477 | 8/10 | 6169 days | 1% |
| b_van_reenan | 7/10 | 6175 days | 1% |
| Peter | 8/10 | 6185 days | 1% |
| BrunoG | 10/10 | 6186 days | 1% |
| Edcan | 10/10 | 6186 days | 1% |
| Jose | 9/10 | 6188 days | 1% |
| Michael | 8/10 | 6192 days | 1% |
| Yunker | 9/10 | 6217 days | 1% |
| SiegfriedL | 10/10 | 6223 days | 1% |
| john west | 6/10 | 6236 days | 1% |
| Mike | 10/10 | 6238 days | 1% |
| martin piper | 10/10 | 6248 days | 1% |
| Claire | 6/10 | 6254 days | 1% |
| P&L Mooney | 9/10 | 6343 days | 1% |
| Amy | 10/10 | 6364 days | 1% |
| Ellie | 8/10 | 6375 days | 1% |
| famlou | 9/10 | 6384 days | 1% |
| karina mainwaring | 10/10 | 6423 days | 1% |
| CollyBob | 8/10 | 6441 days | 1% |
| Rob Poels | 7/10 | 6545 days | 1% |
| Jason Page | 5/10 | 6548 days | 1% |
| Stuart Bartram | 9/10 | 6551 days | 1% |
| Klaus Uhl | 10/10 | 6551 days | 1% |
| Richard | 9/10 | 6552 days | 1% |
| Ria | 8/10 | 6555 days | 1% |
| Kerstin Brantryd | 8/10 | 6555 days | 1% |
| Christine McKenna | 9/10 | 6566 days | 1% |
| Aharon | 8/10 | 6566 days | 1% |
| Jurgen Westphal | 3/10 | 6568 days | 1% |
| Kenneth and Mette | 10/10 | 6568 days | 1% |
| Lisa Tame | 5/10 | 6569 days | 1% |
| Wanda | 9/10 | 6569 days | 1% |
| Cole Penelope | 9/10 | 6572 days | 1% |
| Roger & Margaret | 7/10 | 6582 days | 1% |
| V Wood | 6/10 | 6584 days | 1% |
| Sandra Gustafson | 8/10 | 6610 days | 1% |
| Gerber Liselotte | 9/10 | 6642 days | 1% |
| purplekat99 | 10/10 | 6655 days | 1% |
| Wendy Williams | 7/10 | 6660 days | 1% |
| Kim Tjornhed | 6/10 | 6735 days | 1% |
| Rene Schotvanger | 9/10 | 6770 days | 1% |
| Hans Knappmann | 9/10 | 6770 days | 1% |
| Julie | 9/10 | 6854 days | 1% |
| Svenja | 9/10 | 6884 days | 1% |
| Michael | 8/10 | 6886 days | 1% |
| Adi | 9/10 | 6894 days | 1% |
| Michael | 8/10 | 6905 days | 1% |
| John Beirne | 6/10 | 6922 days | 1% |
| Jennifer | 8/10 | 6922 days | 1% |
| Ian | 6/10 | 6922 days | 1% |
| Pam | 10/10 | 6924 days | 1% |
| Fabian | 5/10 | 6926 days | 1% |
| Shirely | 8/10 | 6933 days | 1% |
| Marriott | 8/10 | 6946 days | 1% |
| Leah | 7/10 | 6946 days | 1% |
| Ian | 4/10 | 6950 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Skyline Gondola Queenstown experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-2.16% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 53 days. However the Skyline Gondola Queenstown experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Skyline Gondola Queenstown experience has been adjusted for 104 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 101 | -2.09% |
| 102 | -2.11% |
| 103 | -2.14% |
| 104 | -2.16% |
| 105 | -2.18% |
| 106 | -2.20% |
| 107 | -2.22% |
| … | … |
Balancing Adjustment
3.14% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
83%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.