G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Skyline Gondola Queenstown.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Skyline Gondola Queenstown
Valid Reviews
198 Valid Reviews
The Skyline Gondola Queenstown experience has a total of 200 reviews. There are 198 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 198 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 42 |
|
21% |
| 9/10 | 48 |
|
24% |
| 8/10 | 60 |
|
30% |
| 7/10 | 19 |
|
10% |
| 6/10 | 14 |
|
7% |
| 5/10 | 7 |
|
4% |
| 4/10 | 3 |
|
2% |
| 3/10 | 5 |
|
3% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
81.36% Average
The raw data average (mean) for all the Skyline Gondola Queenstown valid reviews is 81.36% and is based on 198 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
173 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 198 valid reviews, the experience has 173 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 173 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 31 |
|
18% |
| 9/10 | 43 |
|
25% |
| 8/10 | 56 |
|
32% |
| 7/10 | 17 |
|
10% |
| 6/10 | 13 |
|
8% |
| 5/10 | 6 |
|
3% |
| 4/10 | 3 |
|
2% |
| 3/10 | 4 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
80.69% Average
The raw data average (mean) for all the Skyline Gondola Queenstown face-to-face reviews is 80.69% and is based on 173 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
82.80%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Rob Jones | 10/10 | 312 days | 100% |
| Christine Zivkovic | 3/10 | 861 days | 33% |
| Andrew Hammond | 8/10 | 2565 days | 4% |
| Tony Wilcomes | 8/10 | 3233 days | 2% |
| Jessica and Henry | 9/10 | 3476 days | 2% |
| Audeme Mechain | 9/10 | 3478 days | 2% |
| Alice Ormandy | 7/10 | 3522 days | 1% |
| Chloe Olsen | 10/10 | 3525 days | 2% |
| Barbara Knops | 8/10 | 3557 days | 2% |
| Manu Liberta | 10/10 | 3567 days | 2% |
| Patrick | 8/10 | 3570 days | 1% |
| Sabine | 8/10 | 3570 days | 1% |
| Yee How | 8/10 | 3575 days | 1% |
| Sophie | 10/10 | 3578 days | 2% |
| Nanda Dyke | 8/10 | 3583 days | 1% |
| Andy Howard | 9/10 | 3610 days | 1% |
| Sharron | 9/10 | 3610 days | 1% |
| Michael Regensburger | 10/10 | 3842 days | 1% |
| Timea Bagosi | 8/10 | 3844 days | 1% |
| Lothen | 7/10 | 3855 days | 1% |
| Melanie Kronbichler | 8/10 | 3874 days | 1% |
| Lea Watterson | 9/10 | 3877 days | 1% |
| Daniel Hill | 10/10 | 3899 days | 1% |
| Nicola Wiggan | 8/10 | 3917 days | 1% |
| Madita and Lisann | 6/10 | 3919 days | 1% |
| Corinna Fallenbuchel | 10/10 | 4285 days | 0% |
| Cora and Franzi | 6/10 | 4291 days | 0% |
| Ara Moore-Tuwhangai | 10/10 | 4514 days | 1% |
| Shona MacDonald | 9/10 | 4541 days | 1% |
| Niamh Duane | 6/10 | 4558 days | 1% |
| Matt Weston | 8/10 | 4558 days | 1% |
| Ann Wilson | 8/10 | 4561 days | 1% |
| M K | 10/10 | 4616 days | 1% |
| Shay Sofer | 8/10 | 4624 days | 1% |
| Guy David | 8/10 | 4624 days | 1% |
| Andreas Zapke | 8/10 | 4631 days | 1% |
| Caren van Gastel | 8/10 | 4635 days | 1% |
| Emeline Dupre | 6/10 | 4635 days | 1% |
| Kerri | 10/10 | 4756 days | 1% |
| Abby Rescr | 8/10 | 4940 days | 1% |
| Lorna and Seb | 7/10 | 4943 days | 1% |
| Erik Muchembled | 4/10 | 4944 days | 1% |
| Hannah Lia-Isis Kubillus | 7/10 | 4944 days | 1% |
| Patrycja Polakowska | 10/10 | 4950 days | 1% |
| Joey Mertzig | 8/10 | 4957 days | 1% |
| Ingeborg Ruysscher | 10/10 | 4999 days | 1% |
| Mike Edwards | 10/10 | 5015 days | 1% |
| Abby Rushmer | 8/10 | 5029 days | 1% |
| Auger | 9/10 | 5037 days | 1% |
| Auger | 9/10 | 5037 days | 1% |
| Ryan J | 5/10 | 5121 days | 1% |
| trevrobinson | 10/10 | 5121 days | 1% |
| Robin Sable | 10/10 | 5286 days | 1% |
| Sally Gordie | 9/10 | 5292 days | 1% |
| David Williams | 9/10 | 5293 days | 1% |
| Oliver Hardt | 6/10 | 5294 days | 1% |
| Matthias Angela | 6/10 | 5299 days | 1% |
| Lucy Duffy | 5/10 | 5308 days | 1% |
| B Sluis | 8/10 | 5314 days | 1% |
| Elaine | 10/10 | 5315 days | 1% |
| Bottoms | 9/10 | 5315 days | 1% |
| Patrick Grant | 8/10 | 5315 days | 1% |
| Hayley Atkinson | 10/10 | 5316 days | 1% |
| Melanie | 6/10 | 5317 days | 1% |
| Ed & Katie Riches | 7/10 | 5317 days | 1% |
| Nick & Adele Waller | 8/10 | 5317 days | 1% |
| Beat Kindler | 3/10 | 5317 days | 0% |
| Seth & Carla | 10/10 | 5319 days | 1% |
| Mary Mitchell | 8/10 | 5319 days | 1% |
| Tim Gamblen | 10/10 | 5322 days | 1% |
| Jonathan Philp | 8/10 | 5326 days | 1% |
| Andreas & Leonie Fehr | 3/10 | 5326 days | 0% |
| Rocco Christian | 5/10 | 5328 days | 1% |
| Carel | 7/10 | 5331 days | 1% |
| ge04jen | 9/10 | 5365 days | 1% |
| CMJ | 7/10 | 5365 days | 1% |
| Wendy Ashmore | 9/10 | 5412 days | 1% |
| Gertz | 7/10 | 5644 days | 1% |
| Sue Carren | 7/10 | 5648 days | 1% |
| Chris Forrest | 8/10 | 5650 days | 1% |
| Julie and Russ Charles | 10/10 | 5653 days | 1% |
| Julie | 3/10 | 5653 days | 0% |
| Kevin Wong | 10/10 | 5653 days | 1% |
| Hadas and Amichay Guter | 8/10 | 5656 days | 1% |
| John Stokes | 10/10 | 5659 days | 1% |
| Sufian Bin Uusof | 8/10 | 5662 days | 1% |
| Christine Gschwandtl | 10/10 | 5662 days | 1% |
| Ian & Phyllis | 8/10 | 5663 days | 1% |
| Harry Hammond | 7/10 | 5664 days | 1% |
| Bryan Higgins | 9/10 | 5669 days | 1% |
| Jennifer Sunderland | 9/10 | 5673 days | 1% |
| Alice Galley | 9/10 | 5674 days | 1% |
| Mr & Mrs Mackie | 9/10 | 5681 days | 1% |
| Bob Warne | 4/10 | 5682 days | 1% |
| John | 7/10 | 5683 days | 1% |
| Van den Borne | 8/10 | 5685 days | 1% |
| Bahner | 9/10 | 5687 days | 1% |
| Jochen | 8/10 | 5697 days | 1% |
| Andrew Hammond | 8/10 | 5822 days | 1% |
| Mary Van | 9/10 | 5852 days | 1% |
| craigy | 7/10 | 5883 days | 1% |
| Alice Hurkett | 10/10 | 5944 days | 1% |
| Amy | 8/10 | 5975 days | 1% |
| BelindaT | 10/10 | 5983 days | 1% |
| thomas merrin | 10/10 | 6005 days | 1% |
| nuwee | 10/10 | 6005 days | 1% |
| katrina Marshall | 9/10 | 6022 days | 1% |
| Ina | 5/10 | 6023 days | 1% |
| Kim Holtz | 8/10 | 6024 days | 1% |
| Peter G | 8/10 | 6030 days | 1% |
| Chris Helms | 8/10 | 6030 days | 1% |
| Rod C | 9/10 | 6034 days | 1% |
| Amanda Iavarone | 8/10 | 6042 days | 1% |
| Jann Clar | 9/10 | 6045 days | 1% |
| Armand | 8/10 | 6050 days | 1% |
| Yona | 9/10 | 6050 days | 1% |
| Ronny | 8/10 | 6050 days | 1% |
| Eva | 9/10 | 6053 days | 1% |
| margaret Klawitter | 10/10 | 6057 days | 1% |
| Annie | 8/10 | 6058 days | 1% |
| Tony X | 8/10 | 6059 days | 1% |
| Terry Phillips | 8/10 | 6061 days | 1% |
| nigelst | 7/10 | 6070 days | 1% |
| Dale W | 8/10 | 6073 days | 1% |
| Buss | 8/10 | 6077 days | 1% |
| Bartlett nz | 10/10 | 6081 days | 1% |
| Chung Family | 9/10 | 6084 days | 1% |
| carsteng | 8/10 | 6120 days | 1% |
| Mark Jenkins | 9/10 | 6134 days | 1% |
| eowyn2k | 9/10 | 6156 days | 1% |
| alanvn | 7/10 | 6239 days | 1% |
| DustyLaptop | 9/10 | 6309 days | 1% |
| nickm | 9/10 | 6325 days | 1% |
| Johnnie | 8/10 | 6351 days | 1% |
| TillE412 | 9/10 | 6355 days | 1% |
| streneer | 6/10 | 6357 days | 1% |
| PamB | 8/10 | 6358 days | 1% |
| KimC | 9/10 | 6358 days | 1% |
| StephaineFrance | 10/10 | 6367 days | 1% |
| Lisa Duin | 9/10 | 6368 days | 1% |
| Dirk | 9/10 | 6369 days | 1% |
| SteveB | 10/10 | 6370 days | 1% |
| Sally477 | 8/10 | 6371 days | 1% |
| b_van_reenan | 7/10 | 6376 days | 1% |
| Peter | 8/10 | 6386 days | 1% |
| BrunoG | 10/10 | 6388 days | 1% |
| Edcan | 10/10 | 6388 days | 1% |
| Jose | 9/10 | 6389 days | 1% |
| Michael | 8/10 | 6394 days | 1% |
| Yunker | 9/10 | 6418 days | 1% |
| SiegfriedL | 10/10 | 6425 days | 1% |
| john west | 6/10 | 6438 days | 1% |
| Mike | 10/10 | 6439 days | 1% |
| martin piper | 10/10 | 6450 days | 1% |
| Claire | 6/10 | 6456 days | 1% |
| P&L Mooney | 9/10 | 6545 days | 1% |
| Amy | 10/10 | 6566 days | 1% |
| Ellie | 8/10 | 6576 days | 1% |
| famlou | 9/10 | 6585 days | 1% |
| karina mainwaring | 10/10 | 6624 days | 1% |
| CollyBob | 8/10 | 6643 days | 1% |
| Rob Poels | 7/10 | 6747 days | 1% |
| Jason Page | 5/10 | 6750 days | 1% |
| Stuart Bartram | 9/10 | 6753 days | 1% |
| Klaus Uhl | 10/10 | 6753 days | 1% |
| Richard | 9/10 | 6754 days | 1% |
| Ria | 8/10 | 6757 days | 1% |
| Kerstin Brantryd | 8/10 | 6757 days | 1% |
| Christine McKenna | 9/10 | 6768 days | 1% |
| Aharon | 8/10 | 6768 days | 1% |
| Jurgen Westphal | 3/10 | 6770 days | 0% |
| Kenneth and Mette | 10/10 | 6770 days | 1% |
| Lisa Tame | 5/10 | 6771 days | 1% |
| Wanda | 9/10 | 6771 days | 1% |
| Cole Penelope | 9/10 | 6774 days | 1% |
| Roger & Margaret | 7/10 | 6784 days | 1% |
| V Wood | 6/10 | 6786 days | 1% |
| Sandra Gustafson | 8/10 | 6812 days | 1% |
| Gerber Liselotte | 9/10 | 6844 days | 1% |
| purplekat99 | 10/10 | 6857 days | 1% |
| Wendy Williams | 7/10 | 6862 days | 1% |
| Kim Tjornhed | 6/10 | 6937 days | 1% |
| Rene Schotvanger | 9/10 | 6972 days | 1% |
| Hans Knappmann | 9/10 | 6972 days | 1% |
| Julie | 9/10 | 7056 days | 1% |
| Svenja | 9/10 | 7086 days | 1% |
| Michael | 8/10 | 7088 days | 1% |
| Adi | 9/10 | 7096 days | 1% |
| Michael | 8/10 | 7107 days | 1% |
| John Beirne | 6/10 | 7124 days | 1% |
| Jennifer | 8/10 | 7124 days | 1% |
| Ian | 6/10 | 7124 days | 1% |
| Pam | 10/10 | 7126 days | 1% |
| Fabian | 5/10 | 7128 days | 1% |
| Shirely | 8/10 | 7135 days | 1% |
| Marriott | 8/10 | 7148 days | 1% |
| Leah | 7/10 | 7148 days | 1% |
| Ian | 4/10 | 7152 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Skyline Gondola Queenstown experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-2.78% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 85 days. However the Skyline Gondola Queenstown experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Skyline Gondola Queenstown experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -2.74% |
| 198 | -2.76% |
| 199 | -2.77% |
| 200 | -2.78% |
| 201 | -2.80% |
| 202 | -2.81% |
| 203 | -2.83% |
| … | … |
Balancing Adjustment
3.00% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
83%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.