Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Skyline Gondola Queenstown.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Skyline Gondola Queenstown
Valid Reviews
198 Valid Reviews
The Skyline Gondola Queenstown experience has a total of 200 reviews. There are 198 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 198 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 42 |
|
21% |
| 9/10 | 48 |
|
24% |
| 8/10 | 60 |
|
30% |
| 7/10 | 19 |
|
10% |
| 6/10 | 14 |
|
7% |
| 5/10 | 7 |
|
4% |
| 4/10 | 3 |
|
2% |
| 3/10 | 5 |
|
3% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
81.36% Average
The raw data average (mean) for all the Skyline Gondola Queenstown valid reviews is 81.36% and is based on 198 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
173 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 198 valid reviews, the experience has 173 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 173 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 31 |
|
18% |
| 9/10 | 43 |
|
25% |
| 8/10 | 56 |
|
32% |
| 7/10 | 17 |
|
10% |
| 6/10 | 13 |
|
8% |
| 5/10 | 6 |
|
3% |
| 4/10 | 3 |
|
2% |
| 3/10 | 4 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
80.69% Average
The raw data average (mean) for all the Skyline Gondola Queenstown face-to-face reviews is 80.69% and is based on 173 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
81.74%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Rob Jones | 10/10 | 130 days | 100% |
| Christine Zivkovic | 3/10 | 679 days | 41% |
| Andrew Hammond | 8/10 | 2383 days | 4% |
| Tony Wilcomes | 8/10 | 3051 days | 3% |
| Jessica and Henry | 9/10 | 3294 days | 2% |
| Audeme Mechain | 9/10 | 3296 days | 2% |
| Alice Ormandy | 7/10 | 3340 days | 2% |
| Chloe Olsen | 10/10 | 3343 days | 2% |
| Barbara Knops | 8/10 | 3375 days | 2% |
| Manu Liberta | 10/10 | 3385 days | 2% |
| Patrick | 8/10 | 3388 days | 2% |
| Sabine | 8/10 | 3388 days | 2% |
| Yee How | 8/10 | 3393 days | 2% |
| Sophie | 10/10 | 3396 days | 2% |
| Nanda Dyke | 8/10 | 3401 days | 2% |
| Andy Howard | 9/10 | 3428 days | 2% |
| Sharron | 9/10 | 3428 days | 2% |
| Michael Regensburger | 10/10 | 3660 days | 1% |
| Timea Bagosi | 8/10 | 3661 days | 1% |
| Lothen | 7/10 | 3673 days | 1% |
| Melanie Kronbichler | 8/10 | 3692 days | 1% |
| Lea Watterson | 9/10 | 3695 days | 1% |
| Daniel Hill | 10/10 | 3717 days | 1% |
| Nicola Wiggan | 8/10 | 3735 days | 1% |
| Madita and Lisann | 6/10 | 3737 days | 1% |
| Corinna Fallenbuchel | 10/10 | 4103 days | 1% |
| Cora and Franzi | 6/10 | 4109 days | 0% |
| Ara Moore-Tuwhangai | 10/10 | 4332 days | 0% |
| Shona MacDonald | 9/10 | 4359 days | 0% |
| Niamh Duane | 6/10 | 4376 days | 0% |
| Matt Weston | 8/10 | 4376 days | 0% |
| Ann Wilson | 8/10 | 4379 days | 0% |
| M K | 10/10 | 4434 days | 1% |
| Shay Sofer | 8/10 | 4442 days | 1% |
| Guy David | 8/10 | 4442 days | 1% |
| Andreas Zapke | 8/10 | 4449 days | 1% |
| Caren van Gastel | 8/10 | 4453 days | 1% |
| Emeline Dupre | 6/10 | 4453 days | 1% |
| Kerri | 10/10 | 4574 days | 1% |
| Abby Rescr | 8/10 | 4758 days | 1% |
| Lorna and Seb | 7/10 | 4761 days | 1% |
| Erik Muchembled | 4/10 | 4762 days | 1% |
| Hannah Lia-Isis Kubillus | 7/10 | 4762 days | 1% |
| Patrycja Polakowska | 10/10 | 4768 days | 1% |
| Joey Mertzig | 8/10 | 4775 days | 1% |
| Ingeborg Ruysscher | 10/10 | 4817 days | 1% |
| Mike Edwards | 10/10 | 4833 days | 1% |
| Abby Rushmer | 8/10 | 4847 days | 1% |
| Auger | 9/10 | 4855 days | 1% |
| Auger | 9/10 | 4855 days | 1% |
| Ryan J | 5/10 | 4939 days | 1% |
| trevrobinson | 10/10 | 4939 days | 1% |
| Robin Sable | 10/10 | 5104 days | 1% |
| Sally Gordie | 9/10 | 5110 days | 1% |
| David Williams | 9/10 | 5111 days | 1% |
| Oliver Hardt | 6/10 | 5112 days | 1% |
| Matthias Angela | 6/10 | 5117 days | 1% |
| Lucy Duffy | 5/10 | 5126 days | 1% |
| B Sluis | 8/10 | 5132 days | 1% |
| Elaine | 10/10 | 5133 days | 1% |
| Bottoms | 9/10 | 5133 days | 1% |
| Patrick Grant | 8/10 | 5133 days | 1% |
| Hayley Atkinson | 10/10 | 5134 days | 1% |
| Melanie | 6/10 | 5135 days | 1% |
| Ed & Katie Riches | 7/10 | 5135 days | 1% |
| Nick & Adele Waller | 8/10 | 5135 days | 1% |
| Beat Kindler | 3/10 | 5135 days | 1% |
| Seth & Carla | 10/10 | 5137 days | 1% |
| Mary Mitchell | 8/10 | 5137 days | 1% |
| Tim Gamblen | 10/10 | 5140 days | 1% |
| Jonathan Philp | 8/10 | 5144 days | 1% |
| Andreas & Leonie Fehr | 3/10 | 5144 days | 1% |
| Rocco Christian | 5/10 | 5146 days | 1% |
| Carel | 7/10 | 5149 days | 1% |
| ge04jen | 9/10 | 5183 days | 1% |
| CMJ | 7/10 | 5183 days | 1% |
| Wendy Ashmore | 9/10 | 5230 days | 1% |
| Gertz | 7/10 | 5462 days | 1% |
| Sue Carren | 7/10 | 5466 days | 1% |
| Chris Forrest | 8/10 | 5468 days | 1% |
| Julie and Russ Charles | 10/10 | 5471 days | 1% |
| Julie | 3/10 | 5471 days | 1% |
| Kevin Wong | 10/10 | 5471 days | 1% |
| Hadas and Amichay Guter | 8/10 | 5474 days | 1% |
| John Stokes | 10/10 | 5477 days | 1% |
| Sufian Bin Uusof | 8/10 | 5480 days | 1% |
| Christine Gschwandtl | 10/10 | 5480 days | 1% |
| Ian & Phyllis | 8/10 | 5481 days | 1% |
| Harry Hammond | 7/10 | 5482 days | 1% |
| Bryan Higgins | 9/10 | 5487 days | 1% |
| Jennifer Sunderland | 9/10 | 5491 days | 1% |
| Alice Galley | 9/10 | 5492 days | 1% |
| Mr & Mrs Mackie | 9/10 | 5499 days | 1% |
| Bob Warne | 4/10 | 5500 days | 1% |
| John | 7/10 | 5501 days | 1% |
| Van den Borne | 8/10 | 5503 days | 1% |
| Bahner | 9/10 | 5505 days | 1% |
| Jochen | 8/10 | 5515 days | 1% |
| Andrew Hammond | 8/10 | 5640 days | 1% |
| Mary Van | 9/10 | 5670 days | 1% |
| craigy | 7/10 | 5701 days | 1% |
| Alice Hurkett | 10/10 | 5762 days | 1% |
| Amy | 8/10 | 5793 days | 1% |
| BelindaT | 10/10 | 5801 days | 1% |
| thomas merrin | 10/10 | 5823 days | 1% |
| nuwee | 10/10 | 5823 days | 1% |
| katrina Marshall | 9/10 | 5840 days | 1% |
| Ina | 5/10 | 5841 days | 1% |
| Kim Holtz | 8/10 | 5842 days | 1% |
| Peter G | 8/10 | 5848 days | 1% |
| Chris Helms | 8/10 | 5848 days | 1% |
| Rod C | 9/10 | 5852 days | 1% |
| Amanda Iavarone | 8/10 | 5860 days | 1% |
| Jann Clar | 9/10 | 5863 days | 1% |
| Armand | 8/10 | 5868 days | 1% |
| Yona | 9/10 | 5868 days | 1% |
| Ronny | 8/10 | 5868 days | 1% |
| Eva | 9/10 | 5871 days | 1% |
| margaret Klawitter | 10/10 | 5875 days | 1% |
| Annie | 8/10 | 5876 days | 1% |
| Tony X | 8/10 | 5877 days | 1% |
| Terry Phillips | 8/10 | 5879 days | 1% |
| nigelst | 7/10 | 5888 days | 1% |
| Dale W | 8/10 | 5891 days | 1% |
| Buss | 8/10 | 5895 days | 1% |
| Bartlett nz | 10/10 | 5899 days | 1% |
| Chung Family | 9/10 | 5902 days | 1% |
| carsteng | 8/10 | 5938 days | 1% |
| Mark Jenkins | 9/10 | 5952 days | 1% |
| eowyn2k | 9/10 | 5974 days | 1% |
| alanvn | 7/10 | 6057 days | 1% |
| DustyLaptop | 9/10 | 6127 days | 1% |
| nickm | 9/10 | 6143 days | 1% |
| Johnnie | 8/10 | 6169 days | 1% |
| TillE412 | 9/10 | 6173 days | 1% |
| streneer | 6/10 | 6175 days | 1% |
| PamB | 8/10 | 6176 days | 1% |
| KimC | 9/10 | 6176 days | 1% |
| StephaineFrance | 10/10 | 6185 days | 1% |
| Lisa Duin | 9/10 | 6186 days | 1% |
| Dirk | 9/10 | 6187 days | 1% |
| SteveB | 10/10 | 6188 days | 1% |
| Sally477 | 8/10 | 6189 days | 1% |
| b_van_reenan | 7/10 | 6194 days | 1% |
| Peter | 8/10 | 6204 days | 1% |
| BrunoG | 10/10 | 6206 days | 1% |
| Edcan | 10/10 | 6206 days | 1% |
| Jose | 9/10 | 6207 days | 1% |
| Michael | 8/10 | 6212 days | 1% |
| Yunker | 9/10 | 6236 days | 1% |
| SiegfriedL | 10/10 | 6243 days | 1% |
| john west | 6/10 | 6256 days | 1% |
| Mike | 10/10 | 6257 days | 1% |
| martin piper | 10/10 | 6267 days | 1% |
| Claire | 6/10 | 6274 days | 1% |
| P&L Mooney | 9/10 | 6362 days | 1% |
| Amy | 10/10 | 6383 days | 1% |
| Ellie | 8/10 | 6394 days | 1% |
| famlou | 9/10 | 6403 days | 1% |
| karina mainwaring | 10/10 | 6442 days | 1% |
| CollyBob | 8/10 | 6460 days | 1% |
| Rob Poels | 7/10 | 6565 days | 1% |
| Jason Page | 5/10 | 6568 days | 1% |
| Stuart Bartram | 9/10 | 6571 days | 1% |
| Klaus Uhl | 10/10 | 6571 days | 1% |
| Richard | 9/10 | 6572 days | 1% |
| Ria | 8/10 | 6575 days | 1% |
| Kerstin Brantryd | 8/10 | 6575 days | 1% |
| Christine McKenna | 9/10 | 6586 days | 1% |
| Aharon | 8/10 | 6586 days | 1% |
| Jurgen Westphal | 3/10 | 6588 days | 1% |
| Kenneth and Mette | 10/10 | 6588 days | 1% |
| Lisa Tame | 5/10 | 6589 days | 1% |
| Wanda | 9/10 | 6589 days | 1% |
| Cole Penelope | 9/10 | 6592 days | 1% |
| Roger & Margaret | 7/10 | 6602 days | 1% |
| V Wood | 6/10 | 6604 days | 1% |
| Sandra Gustafson | 8/10 | 6630 days | 1% |
| Gerber Liselotte | 9/10 | 6662 days | 1% |
| purplekat99 | 10/10 | 6675 days | 1% |
| Wendy Williams | 7/10 | 6680 days | 1% |
| Kim Tjornhed | 6/10 | 6755 days | 1% |
| Rene Schotvanger | 9/10 | 6790 days | 1% |
| Hans Knappmann | 9/10 | 6790 days | 1% |
| Julie | 9/10 | 6874 days | 1% |
| Svenja | 9/10 | 6904 days | 1% |
| Michael | 8/10 | 6906 days | 1% |
| Adi | 9/10 | 6914 days | 1% |
| Michael | 8/10 | 6925 days | 1% |
| John Beirne | 6/10 | 6942 days | 1% |
| Jennifer | 8/10 | 6942 days | 1% |
| Ian | 6/10 | 6942 days | 1% |
| Pam | 10/10 | 6944 days | 1% |
| Fabian | 5/10 | 6946 days | 1% |
| Shirely | 8/10 | 6953 days | 1% |
| Marriott | 8/10 | 6966 days | 1% |
| Leah | 7/10 | 6966 days | 1% |
| Ian | 4/10 | 6970 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Skyline Gondola Queenstown experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-2.48% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 57 days. However the Skyline Gondola Queenstown experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Skyline Gondola Queenstown experience has been adjusted for 123 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 120 | -2.42% |
| 121 | -2.44% |
| 122 | -2.46% |
| 123 | -2.48% |
| 124 | -2.50% |
| 125 | -2.52% |
| 126 | -2.54% |
| … | … |
Balancing Adjustment
3.21% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
82%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.