G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Skyline Gondola Queenstown.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Skyline Gondola Queenstown
Valid Reviews
198 Valid Reviews
The Skyline Gondola Queenstown experience has a total of 200 reviews. There are 198 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 198 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 42 |
|
21% |
| 9/10 | 48 |
|
24% |
| 8/10 | 60 |
|
30% |
| 7/10 | 19 |
|
10% |
| 6/10 | 14 |
|
7% |
| 5/10 | 7 |
|
4% |
| 4/10 | 3 |
|
2% |
| 3/10 | 5 |
|
3% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
81.36% Average
The raw data average (mean) for all the Skyline Gondola Queenstown valid reviews is 81.36% and is based on 198 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
173 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 198 valid reviews, the experience has 173 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 173 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 31 |
|
18% |
| 9/10 | 43 |
|
25% |
| 8/10 | 56 |
|
32% |
| 7/10 | 17 |
|
10% |
| 6/10 | 13 |
|
8% |
| 5/10 | 6 |
|
3% |
| 4/10 | 3 |
|
2% |
| 3/10 | 4 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
80.69% Average
The raw data average (mean) for all the Skyline Gondola Queenstown face-to-face reviews is 80.69% and is based on 173 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
83.22%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Rob Jones | 10/10 | 373 days | 100% |
| Christine Zivkovic | 3/10 | 922 days | 30% |
| Andrew Hammond | 8/10 | 2626 days | 4% |
| Tony Wilcomes | 8/10 | 3294 days | 2% |
| Jessica and Henry | 9/10 | 3537 days | 2% |
| Audeme Mechain | 9/10 | 3539 days | 2% |
| Alice Ormandy | 7/10 | 3583 days | 2% |
| Chloe Olsen | 10/10 | 3586 days | 2% |
| Barbara Knops | 8/10 | 3618 days | 2% |
| Manu Liberta | 10/10 | 3628 days | 2% |
| Patrick | 8/10 | 3631 days | 2% |
| Sabine | 8/10 | 3631 days | 2% |
| Yee How | 8/10 | 3636 days | 1% |
| Sophie | 10/10 | 3639 days | 2% |
| Nanda Dyke | 8/10 | 3644 days | 1% |
| Andy Howard | 9/10 | 3671 days | 1% |
| Sharron | 9/10 | 3671 days | 1% |
| Michael Regensburger | 10/10 | 3903 days | 1% |
| Timea Bagosi | 8/10 | 3904 days | 1% |
| Lothen | 7/10 | 3916 days | 1% |
| Melanie Kronbichler | 8/10 | 3935 days | 1% |
| Lea Watterson | 9/10 | 3938 days | 1% |
| Daniel Hill | 10/10 | 3960 days | 1% |
| Nicola Wiggan | 8/10 | 3978 days | 1% |
| Madita and Lisann | 6/10 | 3980 days | 1% |
| Corinna Fallenbuchel | 10/10 | 4346 days | 0% |
| Cora and Franzi | 6/10 | 4352 days | 0% |
| Ara Moore-Tuwhangai | 10/10 | 4575 days | 1% |
| Shona MacDonald | 9/10 | 4602 days | 1% |
| Niamh Duane | 6/10 | 4619 days | 1% |
| Matt Weston | 8/10 | 4619 days | 1% |
| Ann Wilson | 8/10 | 4622 days | 1% |
| M K | 10/10 | 4677 days | 1% |
| Shay Sofer | 8/10 | 4685 days | 1% |
| Guy David | 8/10 | 4685 days | 1% |
| Andreas Zapke | 8/10 | 4692 days | 1% |
| Caren van Gastel | 8/10 | 4696 days | 1% |
| Emeline Dupre | 6/10 | 4696 days | 1% |
| Kerri | 10/10 | 4817 days | 1% |
| Abby Rescr | 8/10 | 5001 days | 1% |
| Lorna and Seb | 7/10 | 5004 days | 1% |
| Erik Muchembled | 4/10 | 5005 days | 1% |
| Hannah Lia-Isis Kubillus | 7/10 | 5005 days | 1% |
| Patrycja Polakowska | 10/10 | 5011 days | 1% |
| Joey Mertzig | 8/10 | 5018 days | 1% |
| Ingeborg Ruysscher | 10/10 | 5060 days | 1% |
| Mike Edwards | 10/10 | 5076 days | 1% |
| Abby Rushmer | 8/10 | 5090 days | 1% |
| Auger | 9/10 | 5098 days | 1% |
| Auger | 9/10 | 5098 days | 1% |
| Ryan J | 5/10 | 5182 days | 1% |
| trevrobinson | 10/10 | 5182 days | 1% |
| Robin Sable | 10/10 | 5347 days | 1% |
| Sally Gordie | 9/10 | 5353 days | 1% |
| David Williams | 9/10 | 5354 days | 1% |
| Oliver Hardt | 6/10 | 5355 days | 1% |
| Matthias Angela | 6/10 | 5360 days | 1% |
| Lucy Duffy | 5/10 | 5369 days | 1% |
| B Sluis | 8/10 | 5375 days | 1% |
| Elaine | 10/10 | 5376 days | 1% |
| Bottoms | 9/10 | 5376 days | 1% |
| Patrick Grant | 8/10 | 5376 days | 1% |
| Hayley Atkinson | 10/10 | 5377 days | 1% |
| Melanie | 6/10 | 5378 days | 1% |
| Ed & Katie Riches | 7/10 | 5378 days | 1% |
| Nick & Adele Waller | 8/10 | 5378 days | 1% |
| Beat Kindler | 3/10 | 5378 days | 1% |
| Seth & Carla | 10/10 | 5380 days | 1% |
| Mary Mitchell | 8/10 | 5380 days | 1% |
| Tim Gamblen | 10/10 | 5383 days | 1% |
| Jonathan Philp | 8/10 | 5387 days | 1% |
| Andreas & Leonie Fehr | 3/10 | 5387 days | 1% |
| Rocco Christian | 5/10 | 5389 days | 1% |
| Carel | 7/10 | 5392 days | 1% |
| ge04jen | 9/10 | 5426 days | 1% |
| CMJ | 7/10 | 5426 days | 1% |
| Wendy Ashmore | 9/10 | 5473 days | 1% |
| Gertz | 7/10 | 5705 days | 1% |
| Sue Carren | 7/10 | 5709 days | 1% |
| Chris Forrest | 8/10 | 5711 days | 1% |
| Julie and Russ Charles | 10/10 | 5714 days | 1% |
| Julie | 3/10 | 5714 days | 1% |
| Kevin Wong | 10/10 | 5714 days | 1% |
| Hadas and Amichay Guter | 8/10 | 5717 days | 1% |
| John Stokes | 10/10 | 5720 days | 1% |
| Sufian Bin Uusof | 8/10 | 5723 days | 1% |
| Christine Gschwandtl | 10/10 | 5723 days | 1% |
| Ian & Phyllis | 8/10 | 5724 days | 1% |
| Harry Hammond | 7/10 | 5725 days | 1% |
| Bryan Higgins | 9/10 | 5730 days | 1% |
| Jennifer Sunderland | 9/10 | 5734 days | 1% |
| Alice Galley | 9/10 | 5735 days | 1% |
| Mr & Mrs Mackie | 9/10 | 5742 days | 1% |
| Bob Warne | 4/10 | 5743 days | 1% |
| John | 7/10 | 5744 days | 1% |
| Van den Borne | 8/10 | 5746 days | 1% |
| Bahner | 9/10 | 5748 days | 1% |
| Jochen | 8/10 | 5758 days | 1% |
| Andrew Hammond | 8/10 | 5883 days | 1% |
| Mary Van | 9/10 | 5913 days | 1% |
| craigy | 7/10 | 5944 days | 1% |
| Alice Hurkett | 10/10 | 6005 days | 1% |
| Amy | 8/10 | 6036 days | 1% |
| BelindaT | 10/10 | 6044 days | 1% |
| thomas merrin | 10/10 | 6066 days | 1% |
| nuwee | 10/10 | 6066 days | 1% |
| katrina Marshall | 9/10 | 6083 days | 1% |
| Ina | 5/10 | 6084 days | 1% |
| Kim Holtz | 8/10 | 6085 days | 1% |
| Peter G | 8/10 | 6091 days | 1% |
| Chris Helms | 8/10 | 6091 days | 1% |
| Rod C | 9/10 | 6095 days | 1% |
| Amanda Iavarone | 8/10 | 6103 days | 1% |
| Jann Clar | 9/10 | 6106 days | 1% |
| Armand | 8/10 | 6111 days | 1% |
| Yona | 9/10 | 6111 days | 1% |
| Ronny | 8/10 | 6111 days | 1% |
| Eva | 9/10 | 6114 days | 1% |
| margaret Klawitter | 10/10 | 6118 days | 1% |
| Annie | 8/10 | 6119 days | 1% |
| Tony X | 8/10 | 6120 days | 1% |
| Terry Phillips | 8/10 | 6122 days | 1% |
| nigelst | 7/10 | 6131 days | 1% |
| Dale W | 8/10 | 6134 days | 1% |
| Buss | 8/10 | 6138 days | 1% |
| Bartlett nz | 10/10 | 6142 days | 1% |
| Chung Family | 9/10 | 6145 days | 1% |
| carsteng | 8/10 | 6181 days | 1% |
| Mark Jenkins | 9/10 | 6195 days | 1% |
| eowyn2k | 9/10 | 6217 days | 1% |
| alanvn | 7/10 | 6300 days | 1% |
| DustyLaptop | 9/10 | 6370 days | 1% |
| nickm | 9/10 | 6386 days | 1% |
| Johnnie | 8/10 | 6412 days | 1% |
| TillE412 | 9/10 | 6416 days | 1% |
| streneer | 6/10 | 6418 days | 1% |
| PamB | 8/10 | 6419 days | 1% |
| KimC | 9/10 | 6419 days | 1% |
| StephaineFrance | 10/10 | 6428 days | 1% |
| Lisa Duin | 9/10 | 6429 days | 1% |
| Dirk | 9/10 | 6430 days | 1% |
| SteveB | 10/10 | 6431 days | 1% |
| Sally477 | 8/10 | 6432 days | 1% |
| b_van_reenan | 7/10 | 6437 days | 1% |
| Peter | 8/10 | 6447 days | 1% |
| BrunoG | 10/10 | 6449 days | 1% |
| Edcan | 10/10 | 6449 days | 1% |
| Jose | 9/10 | 6450 days | 1% |
| Michael | 8/10 | 6455 days | 1% |
| Yunker | 9/10 | 6479 days | 1% |
| SiegfriedL | 10/10 | 6486 days | 1% |
| john west | 6/10 | 6499 days | 1% |
| Mike | 10/10 | 6500 days | 1% |
| martin piper | 10/10 | 6510 days | 1% |
| Claire | 6/10 | 6516 days | 1% |
| P&L Mooney | 9/10 | 6605 days | 1% |
| Amy | 10/10 | 6626 days | 1% |
| Ellie | 8/10 | 6637 days | 1% |
| famlou | 9/10 | 6646 days | 1% |
| karina mainwaring | 10/10 | 6685 days | 1% |
| CollyBob | 8/10 | 6703 days | 1% |
| Rob Poels | 7/10 | 6808 days | 1% |
| Jason Page | 5/10 | 6811 days | 1% |
| Stuart Bartram | 9/10 | 6814 days | 1% |
| Klaus Uhl | 10/10 | 6814 days | 1% |
| Richard | 9/10 | 6815 days | 1% |
| Ria | 8/10 | 6818 days | 1% |
| Kerstin Brantryd | 8/10 | 6818 days | 1% |
| Christine McKenna | 9/10 | 6829 days | 1% |
| Aharon | 8/10 | 6829 days | 1% |
| Jurgen Westphal | 3/10 | 6831 days | 1% |
| Kenneth and Mette | 10/10 | 6831 days | 1% |
| Lisa Tame | 5/10 | 6832 days | 1% |
| Wanda | 9/10 | 6832 days | 1% |
| Cole Penelope | 9/10 | 6835 days | 1% |
| Roger & Margaret | 7/10 | 6845 days | 1% |
| V Wood | 6/10 | 6847 days | 1% |
| Sandra Gustafson | 8/10 | 6873 days | 1% |
| Gerber Liselotte | 9/10 | 6905 days | 1% |
| purplekat99 | 10/10 | 6918 days | 1% |
| Wendy Williams | 7/10 | 6923 days | 1% |
| Kim Tjornhed | 6/10 | 6998 days | 1% |
| Rene Schotvanger | 9/10 | 7033 days | 1% |
| Hans Knappmann | 9/10 | 7033 days | 1% |
| Julie | 9/10 | 7117 days | 1% |
| Svenja | 9/10 | 7147 days | 1% |
| Michael | 8/10 | 7149 days | 1% |
| Adi | 9/10 | 7157 days | 1% |
| Michael | 8/10 | 7168 days | 1% |
| John Beirne | 6/10 | 7185 days | 1% |
| Jennifer | 8/10 | 7185 days | 1% |
| Ian | 6/10 | 7185 days | 1% |
| Pam | 10/10 | 7187 days | 1% |
| Fabian | 5/10 | 7189 days | 1% |
| Shirely | 8/10 | 7196 days | 1% |
| Marriott | 8/10 | 7209 days | 1% |
| Leah | 7/10 | 7209 days | 1% |
| Ian | 4/10 | 7213 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Skyline Gondola Queenstown experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.95% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 47 days. However the Skyline Gondola Queenstown experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Skyline Gondola Queenstown experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.89% |
| 198 | -3.91% |
| 199 | -3.93% |
| 200 | -3.95% |
| 201 | -3.97% |
| 202 | -3.99% |
| 203 | -4.01% |
| … | … |
Balancing Adjustment
3.21% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
82%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.