Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Skyline Gondola Queenstown.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Skyline Gondola Queenstown
Valid Reviews
198 Valid Reviews
The Skyline Gondola Queenstown experience has a total of 200 reviews. There are 198 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 198 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 42 |
|
21% |
| 9/10 | 48 |
|
24% |
| 8/10 | 60 |
|
30% |
| 7/10 | 19 |
|
10% |
| 6/10 | 14 |
|
7% |
| 5/10 | 7 |
|
4% |
| 4/10 | 3 |
|
2% |
| 3/10 | 5 |
|
3% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
81.36% Average
The raw data average (mean) for all the Skyline Gondola Queenstown valid reviews is 81.36% and is based on 198 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
173 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 198 valid reviews, the experience has 173 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 173 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 31 |
|
18% |
| 9/10 | 43 |
|
25% |
| 8/10 | 56 |
|
32% |
| 7/10 | 17 |
|
10% |
| 6/10 | 13 |
|
8% |
| 5/10 | 6 |
|
3% |
| 4/10 | 3 |
|
2% |
| 3/10 | 4 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
80.69% Average
The raw data average (mean) for all the Skyline Gondola Queenstown face-to-face reviews is 80.69% and is based on 173 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
81.80%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Rob Jones | 10/10 | 151 days | 100% |
| Christine Zivkovic | 3/10 | 700 days | 40% |
| Andrew Hammond | 8/10 | 2404 days | 4% |
| Tony Wilcomes | 8/10 | 3072 days | 2% |
| Jessica and Henry | 9/10 | 3315 days | 2% |
| Audeme Mechain | 9/10 | 3317 days | 2% |
| Alice Ormandy | 7/10 | 3361 days | 2% |
| Chloe Olsen | 10/10 | 3364 days | 2% |
| Barbara Knops | 8/10 | 3396 days | 2% |
| Manu Liberta | 10/10 | 3406 days | 2% |
| Patrick | 8/10 | 3409 days | 2% |
| Sabine | 8/10 | 3409 days | 2% |
| Yee How | 8/10 | 3414 days | 2% |
| Sophie | 10/10 | 3417 days | 2% |
| Nanda Dyke | 8/10 | 3422 days | 2% |
| Andy Howard | 9/10 | 3449 days | 2% |
| Sharron | 9/10 | 3449 days | 2% |
| Michael Regensburger | 10/10 | 3681 days | 1% |
| Timea Bagosi | 8/10 | 3682 days | 1% |
| Lothen | 7/10 | 3694 days | 1% |
| Melanie Kronbichler | 8/10 | 3713 days | 1% |
| Lea Watterson | 9/10 | 3716 days | 1% |
| Daniel Hill | 10/10 | 3738 days | 1% |
| Nicola Wiggan | 8/10 | 3756 days | 1% |
| Madita and Lisann | 6/10 | 3758 days | 1% |
| Corinna Fallenbuchel | 10/10 | 4124 days | 0% |
| Cora and Franzi | 6/10 | 4130 days | 0% |
| Ara Moore-Tuwhangai | 10/10 | 4353 days | 0% |
| Shona MacDonald | 9/10 | 4380 days | 1% |
| Niamh Duane | 6/10 | 4397 days | 1% |
| Matt Weston | 8/10 | 4397 days | 1% |
| Ann Wilson | 8/10 | 4400 days | 1% |
| M K | 10/10 | 4455 days | 1% |
| Shay Sofer | 8/10 | 4463 days | 1% |
| Guy David | 8/10 | 4463 days | 1% |
| Andreas Zapke | 8/10 | 4470 days | 1% |
| Caren van Gastel | 8/10 | 4474 days | 1% |
| Emeline Dupre | 6/10 | 4474 days | 1% |
| Kerri | 10/10 | 4595 days | 1% |
| Abby Rescr | 8/10 | 4779 days | 1% |
| Lorna and Seb | 7/10 | 4782 days | 1% |
| Erik Muchembled | 4/10 | 4783 days | 1% |
| Hannah Lia-Isis Kubillus | 7/10 | 4783 days | 1% |
| Patrycja Polakowska | 10/10 | 4789 days | 1% |
| Joey Mertzig | 8/10 | 4796 days | 1% |
| Ingeborg Ruysscher | 10/10 | 4838 days | 1% |
| Mike Edwards | 10/10 | 4854 days | 1% |
| Abby Rushmer | 8/10 | 4868 days | 1% |
| Auger | 9/10 | 4876 days | 1% |
| Auger | 9/10 | 4876 days | 1% |
| Ryan J | 5/10 | 4960 days | 1% |
| trevrobinson | 10/10 | 4960 days | 1% |
| Robin Sable | 10/10 | 5125 days | 1% |
| Sally Gordie | 9/10 | 5131 days | 1% |
| David Williams | 9/10 | 5132 days | 1% |
| Oliver Hardt | 6/10 | 5133 days | 1% |
| Matthias Angela | 6/10 | 5138 days | 1% |
| Lucy Duffy | 5/10 | 5147 days | 1% |
| B Sluis | 8/10 | 5153 days | 1% |
| Elaine | 10/10 | 5154 days | 1% |
| Bottoms | 9/10 | 5154 days | 1% |
| Patrick Grant | 8/10 | 5154 days | 1% |
| Hayley Atkinson | 10/10 | 5155 days | 1% |
| Melanie | 6/10 | 5156 days | 1% |
| Ed & Katie Riches | 7/10 | 5156 days | 1% |
| Nick & Adele Waller | 8/10 | 5156 days | 1% |
| Beat Kindler | 3/10 | 5156 days | 0% |
| Seth & Carla | 10/10 | 5158 days | 1% |
| Mary Mitchell | 8/10 | 5158 days | 1% |
| Tim Gamblen | 10/10 | 5161 days | 1% |
| Jonathan Philp | 8/10 | 5165 days | 1% |
| Andreas & Leonie Fehr | 3/10 | 5165 days | 0% |
| Rocco Christian | 5/10 | 5167 days | 1% |
| Carel | 7/10 | 5170 days | 1% |
| ge04jen | 9/10 | 5204 days | 1% |
| CMJ | 7/10 | 5204 days | 1% |
| Wendy Ashmore | 9/10 | 5251 days | 1% |
| Gertz | 7/10 | 5483 days | 1% |
| Sue Carren | 7/10 | 5487 days | 1% |
| Chris Forrest | 8/10 | 5489 days | 1% |
| Julie and Russ Charles | 10/10 | 5492 days | 1% |
| Julie | 3/10 | 5492 days | 0% |
| Kevin Wong | 10/10 | 5492 days | 1% |
| Hadas and Amichay Guter | 8/10 | 5495 days | 1% |
| John Stokes | 10/10 | 5498 days | 1% |
| Sufian Bin Uusof | 8/10 | 5501 days | 1% |
| Christine Gschwandtl | 10/10 | 5501 days | 1% |
| Ian & Phyllis | 8/10 | 5502 days | 1% |
| Harry Hammond | 7/10 | 5503 days | 1% |
| Bryan Higgins | 9/10 | 5508 days | 1% |
| Jennifer Sunderland | 9/10 | 5512 days | 1% |
| Alice Galley | 9/10 | 5513 days | 1% |
| Mr & Mrs Mackie | 9/10 | 5520 days | 1% |
| Bob Warne | 4/10 | 5521 days | 1% |
| John | 7/10 | 5522 days | 1% |
| Van den Borne | 8/10 | 5524 days | 1% |
| Bahner | 9/10 | 5526 days | 1% |
| Jochen | 8/10 | 5536 days | 1% |
| Andrew Hammond | 8/10 | 5661 days | 1% |
| Mary Van | 9/10 | 5691 days | 1% |
| craigy | 7/10 | 5722 days | 1% |
| Alice Hurkett | 10/10 | 5783 days | 1% |
| Amy | 8/10 | 5814 days | 1% |
| BelindaT | 10/10 | 5822 days | 1% |
| thomas merrin | 10/10 | 5844 days | 1% |
| nuwee | 10/10 | 5844 days | 1% |
| katrina Marshall | 9/10 | 5861 days | 1% |
| Ina | 5/10 | 5862 days | 1% |
| Kim Holtz | 8/10 | 5863 days | 1% |
| Peter G | 8/10 | 5869 days | 1% |
| Chris Helms | 8/10 | 5869 days | 1% |
| Rod C | 9/10 | 5873 days | 1% |
| Amanda Iavarone | 8/10 | 5881 days | 1% |
| Jann Clar | 9/10 | 5884 days | 1% |
| Armand | 8/10 | 5889 days | 1% |
| Yona | 9/10 | 5889 days | 1% |
| Ronny | 8/10 | 5889 days | 1% |
| Eva | 9/10 | 5892 days | 1% |
| margaret Klawitter | 10/10 | 5896 days | 1% |
| Annie | 8/10 | 5897 days | 1% |
| Tony X | 8/10 | 5898 days | 1% |
| Terry Phillips | 8/10 | 5900 days | 1% |
| nigelst | 7/10 | 5909 days | 1% |
| Dale W | 8/10 | 5912 days | 1% |
| Buss | 8/10 | 5916 days | 1% |
| Bartlett nz | 10/10 | 5920 days | 1% |
| Chung Family | 9/10 | 5923 days | 1% |
| carsteng | 8/10 | 5959 days | 1% |
| Mark Jenkins | 9/10 | 5973 days | 1% |
| eowyn2k | 9/10 | 5995 days | 1% |
| alanvn | 7/10 | 6078 days | 1% |
| DustyLaptop | 9/10 | 6148 days | 1% |
| nickm | 9/10 | 6164 days | 1% |
| Johnnie | 8/10 | 6190 days | 1% |
| TillE412 | 9/10 | 6194 days | 1% |
| streneer | 6/10 | 6196 days | 1% |
| PamB | 8/10 | 6197 days | 1% |
| KimC | 9/10 | 6197 days | 1% |
| StephaineFrance | 10/10 | 6206 days | 1% |
| Lisa Duin | 9/10 | 6207 days | 1% |
| Dirk | 9/10 | 6208 days | 1% |
| SteveB | 10/10 | 6209 days | 1% |
| Sally477 | 8/10 | 6210 days | 1% |
| b_van_reenan | 7/10 | 6215 days | 1% |
| Peter | 8/10 | 6225 days | 1% |
| BrunoG | 10/10 | 6227 days | 1% |
| Edcan | 10/10 | 6227 days | 1% |
| Jose | 9/10 | 6228 days | 1% |
| Michael | 8/10 | 6233 days | 1% |
| Yunker | 9/10 | 6257 days | 1% |
| SiegfriedL | 10/10 | 6264 days | 1% |
| john west | 6/10 | 6277 days | 1% |
| Mike | 10/10 | 6278 days | 1% |
| martin piper | 10/10 | 6288 days | 1% |
| Claire | 6/10 | 6294 days | 1% |
| P&L Mooney | 9/10 | 6383 days | 1% |
| Amy | 10/10 | 6404 days | 1% |
| Ellie | 8/10 | 6415 days | 1% |
| famlou | 9/10 | 6424 days | 1% |
| karina mainwaring | 10/10 | 6463 days | 1% |
| CollyBob | 8/10 | 6481 days | 1% |
| Rob Poels | 7/10 | 6586 days | 1% |
| Jason Page | 5/10 | 6589 days | 1% |
| Stuart Bartram | 9/10 | 6592 days | 1% |
| Klaus Uhl | 10/10 | 6592 days | 1% |
| Richard | 9/10 | 6593 days | 1% |
| Ria | 8/10 | 6596 days | 1% |
| Kerstin Brantryd | 8/10 | 6596 days | 1% |
| Christine McKenna | 9/10 | 6607 days | 1% |
| Aharon | 8/10 | 6607 days | 1% |
| Jurgen Westphal | 3/10 | 6609 days | 0% |
| Kenneth and Mette | 10/10 | 6609 days | 1% |
| Lisa Tame | 5/10 | 6610 days | 1% |
| Wanda | 9/10 | 6610 days | 1% |
| Cole Penelope | 9/10 | 6613 days | 1% |
| Roger & Margaret | 7/10 | 6623 days | 1% |
| V Wood | 6/10 | 6625 days | 1% |
| Sandra Gustafson | 8/10 | 6651 days | 1% |
| Gerber Liselotte | 9/10 | 6683 days | 1% |
| purplekat99 | 10/10 | 6696 days | 1% |
| Wendy Williams | 7/10 | 6701 days | 1% |
| Kim Tjornhed | 6/10 | 6776 days | 1% |
| Rene Schotvanger | 9/10 | 6811 days | 1% |
| Hans Knappmann | 9/10 | 6811 days | 1% |
| Julie | 9/10 | 6895 days | 1% |
| Svenja | 9/10 | 6925 days | 1% |
| Michael | 8/10 | 6927 days | 1% |
| Adi | 9/10 | 6935 days | 1% |
| Michael | 8/10 | 6946 days | 1% |
| John Beirne | 6/10 | 6963 days | 1% |
| Jennifer | 8/10 | 6963 days | 1% |
| Ian | 6/10 | 6963 days | 1% |
| Pam | 10/10 | 6965 days | 1% |
| Fabian | 5/10 | 6967 days | 1% |
| Shirely | 8/10 | 6974 days | 1% |
| Marriott | 8/10 | 6987 days | 1% |
| Leah | 7/10 | 6987 days | 1% |
| Ian | 4/10 | 6991 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Skyline Gondola Queenstown experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-2.69% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 60 days. However the Skyline Gondola Queenstown experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Skyline Gondola Queenstown experience has been adjusted for 144 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 141 | -2.63% |
| 142 | -2.65% |
| 143 | -2.67% |
| 144 | -2.69% |
| 145 | -2.71% |
| 146 | -2.73% |
| 147 | -2.75% |
| … | … |
Balancing Adjustment
3.25% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
82%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.