Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Skyline Gondola Queenstown.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Skyline Gondola Queenstown
Valid Reviews
198 Valid Reviews
The Skyline Gondola Queenstown experience has a total of 200 reviews. There are 198 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 198 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 42 |
|
21% |
| 9/10 | 48 |
|
24% |
| 8/10 | 60 |
|
30% |
| 7/10 | 19 |
|
10% |
| 6/10 | 14 |
|
7% |
| 5/10 | 7 |
|
4% |
| 4/10 | 3 |
|
2% |
| 3/10 | 5 |
|
3% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
81.36% Average
The raw data average (mean) for all the Skyline Gondola Queenstown valid reviews is 81.36% and is based on 198 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
173 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 198 valid reviews, the experience has 173 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 173 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 31 |
|
18% |
| 9/10 | 43 |
|
25% |
| 8/10 | 56 |
|
32% |
| 7/10 | 17 |
|
10% |
| 6/10 | 13 |
|
8% |
| 5/10 | 6 |
|
3% |
| 4/10 | 3 |
|
2% |
| 3/10 | 4 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
80.69% Average
The raw data average (mean) for all the Skyline Gondola Queenstown face-to-face reviews is 80.69% and is based on 173 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
83.08%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Rob Jones | 10/10 | 353 days | 100% |
| Christine Zivkovic | 3/10 | 902 days | 31% |
| Andrew Hammond | 8/10 | 2606 days | 4% |
| Tony Wilcomes | 8/10 | 3274 days | 2% |
| Jessica and Henry | 9/10 | 3517 days | 2% |
| Audeme Mechain | 9/10 | 3519 days | 2% |
| Alice Ormandy | 7/10 | 3563 days | 2% |
| Chloe Olsen | 10/10 | 3566 days | 2% |
| Barbara Knops | 8/10 | 3598 days | 2% |
| Manu Liberta | 10/10 | 3608 days | 2% |
| Patrick | 8/10 | 3611 days | 2% |
| Sabine | 8/10 | 3611 days | 2% |
| Yee How | 8/10 | 3616 days | 1% |
| Sophie | 10/10 | 3619 days | 2% |
| Nanda Dyke | 8/10 | 3624 days | 1% |
| Andy Howard | 9/10 | 3651 days | 1% |
| Sharron | 9/10 | 3651 days | 1% |
| Michael Regensburger | 10/10 | 3883 days | 1% |
| Timea Bagosi | 8/10 | 3884 days | 1% |
| Lothen | 7/10 | 3896 days | 1% |
| Melanie Kronbichler | 8/10 | 3915 days | 1% |
| Lea Watterson | 9/10 | 3918 days | 1% |
| Daniel Hill | 10/10 | 3940 days | 1% |
| Nicola Wiggan | 8/10 | 3958 days | 1% |
| Madita and Lisann | 6/10 | 3960 days | 1% |
| Corinna Fallenbuchel | 10/10 | 4326 days | 0% |
| Cora and Franzi | 6/10 | 4332 days | 0% |
| Ara Moore-Tuwhangai | 10/10 | 4555 days | 1% |
| Shona MacDonald | 9/10 | 4582 days | 1% |
| Niamh Duane | 6/10 | 4599 days | 1% |
| Matt Weston | 8/10 | 4599 days | 1% |
| Ann Wilson | 8/10 | 4602 days | 1% |
| M K | 10/10 | 4657 days | 1% |
| Shay Sofer | 8/10 | 4665 days | 1% |
| Guy David | 8/10 | 4665 days | 1% |
| Andreas Zapke | 8/10 | 4672 days | 1% |
| Caren van Gastel | 8/10 | 4676 days | 1% |
| Emeline Dupre | 6/10 | 4676 days | 1% |
| Kerri | 10/10 | 4797 days | 1% |
| Abby Rescr | 8/10 | 4981 days | 1% |
| Lorna and Seb | 7/10 | 4984 days | 1% |
| Erik Muchembled | 4/10 | 4985 days | 1% |
| Hannah Lia-Isis Kubillus | 7/10 | 4985 days | 1% |
| Patrycja Polakowska | 10/10 | 4991 days | 1% |
| Joey Mertzig | 8/10 | 4998 days | 1% |
| Ingeborg Ruysscher | 10/10 | 5040 days | 1% |
| Mike Edwards | 10/10 | 5056 days | 1% |
| Abby Rushmer | 8/10 | 5070 days | 1% |
| Auger | 9/10 | 5078 days | 1% |
| Auger | 9/10 | 5078 days | 1% |
| Ryan J | 5/10 | 5162 days | 1% |
| trevrobinson | 10/10 | 5162 days | 1% |
| Robin Sable | 10/10 | 5327 days | 1% |
| Sally Gordie | 9/10 | 5333 days | 1% |
| David Williams | 9/10 | 5334 days | 1% |
| Oliver Hardt | 6/10 | 5335 days | 1% |
| Matthias Angela | 6/10 | 5340 days | 1% |
| Lucy Duffy | 5/10 | 5349 days | 1% |
| B Sluis | 8/10 | 5355 days | 1% |
| Elaine | 10/10 | 5356 days | 1% |
| Bottoms | 9/10 | 5356 days | 1% |
| Patrick Grant | 8/10 | 5356 days | 1% |
| Hayley Atkinson | 10/10 | 5357 days | 1% |
| Melanie | 6/10 | 5358 days | 1% |
| Ed & Katie Riches | 7/10 | 5358 days | 1% |
| Nick & Adele Waller | 8/10 | 5358 days | 1% |
| Beat Kindler | 3/10 | 5358 days | 0% |
| Seth & Carla | 10/10 | 5360 days | 1% |
| Mary Mitchell | 8/10 | 5360 days | 1% |
| Tim Gamblen | 10/10 | 5363 days | 1% |
| Jonathan Philp | 8/10 | 5367 days | 1% |
| Andreas & Leonie Fehr | 3/10 | 5367 days | 0% |
| Rocco Christian | 5/10 | 5369 days | 1% |
| Carel | 7/10 | 5372 days | 1% |
| ge04jen | 9/10 | 5406 days | 1% |
| CMJ | 7/10 | 5406 days | 1% |
| Wendy Ashmore | 9/10 | 5453 days | 1% |
| Gertz | 7/10 | 5685 days | 1% |
| Sue Carren | 7/10 | 5689 days | 1% |
| Chris Forrest | 8/10 | 5691 days | 1% |
| Julie and Russ Charles | 10/10 | 5694 days | 1% |
| Julie | 3/10 | 5694 days | 0% |
| Kevin Wong | 10/10 | 5694 days | 1% |
| Hadas and Amichay Guter | 8/10 | 5697 days | 1% |
| John Stokes | 10/10 | 5700 days | 1% |
| Sufian Bin Uusof | 8/10 | 5703 days | 1% |
| Christine Gschwandtl | 10/10 | 5703 days | 1% |
| Ian & Phyllis | 8/10 | 5704 days | 1% |
| Harry Hammond | 7/10 | 5705 days | 1% |
| Bryan Higgins | 9/10 | 5710 days | 1% |
| Jennifer Sunderland | 9/10 | 5714 days | 1% |
| Alice Galley | 9/10 | 5715 days | 1% |
| Mr & Mrs Mackie | 9/10 | 5722 days | 1% |
| Bob Warne | 4/10 | 5723 days | 1% |
| John | 7/10 | 5724 days | 1% |
| Van den Borne | 8/10 | 5726 days | 1% |
| Bahner | 9/10 | 5728 days | 1% |
| Jochen | 8/10 | 5738 days | 1% |
| Andrew Hammond | 8/10 | 5863 days | 1% |
| Mary Van | 9/10 | 5893 days | 1% |
| craigy | 7/10 | 5924 days | 1% |
| Alice Hurkett | 10/10 | 5985 days | 1% |
| Amy | 8/10 | 6016 days | 1% |
| BelindaT | 10/10 | 6024 days | 1% |
| thomas merrin | 10/10 | 6046 days | 1% |
| nuwee | 10/10 | 6046 days | 1% |
| katrina Marshall | 9/10 | 6063 days | 1% |
| Ina | 5/10 | 6064 days | 1% |
| Kim Holtz | 8/10 | 6065 days | 1% |
| Peter G | 8/10 | 6071 days | 1% |
| Chris Helms | 8/10 | 6071 days | 1% |
| Rod C | 9/10 | 6075 days | 1% |
| Amanda Iavarone | 8/10 | 6083 days | 1% |
| Jann Clar | 9/10 | 6086 days | 1% |
| Armand | 8/10 | 6091 days | 1% |
| Yona | 9/10 | 6091 days | 1% |
| Ronny | 8/10 | 6091 days | 1% |
| Eva | 9/10 | 6094 days | 1% |
| margaret Klawitter | 10/10 | 6098 days | 1% |
| Annie | 8/10 | 6099 days | 1% |
| Tony X | 8/10 | 6100 days | 1% |
| Terry Phillips | 8/10 | 6102 days | 1% |
| nigelst | 7/10 | 6111 days | 1% |
| Dale W | 8/10 | 6114 days | 1% |
| Buss | 8/10 | 6118 days | 1% |
| Bartlett nz | 10/10 | 6122 days | 1% |
| Chung Family | 9/10 | 6125 days | 1% |
| carsteng | 8/10 | 6161 days | 1% |
| Mark Jenkins | 9/10 | 6175 days | 1% |
| eowyn2k | 9/10 | 6197 days | 1% |
| alanvn | 7/10 | 6280 days | 1% |
| DustyLaptop | 9/10 | 6350 days | 1% |
| nickm | 9/10 | 6366 days | 1% |
| Johnnie | 8/10 | 6392 days | 1% |
| TillE412 | 9/10 | 6396 days | 1% |
| streneer | 6/10 | 6398 days | 1% |
| PamB | 8/10 | 6399 days | 1% |
| KimC | 9/10 | 6399 days | 1% |
| StephaineFrance | 10/10 | 6408 days | 1% |
| Lisa Duin | 9/10 | 6409 days | 1% |
| Dirk | 9/10 | 6410 days | 1% |
| SteveB | 10/10 | 6411 days | 1% |
| Sally477 | 8/10 | 6411 days | 1% |
| b_van_reenan | 7/10 | 6417 days | 1% |
| Peter | 8/10 | 6427 days | 1% |
| BrunoG | 10/10 | 6429 days | 1% |
| Edcan | 10/10 | 6429 days | 1% |
| Jose | 9/10 | 6430 days | 1% |
| Michael | 8/10 | 6435 days | 1% |
| Yunker | 9/10 | 6459 days | 1% |
| SiegfriedL | 10/10 | 6466 days | 1% |
| john west | 6/10 | 6479 days | 1% |
| Mike | 10/10 | 6480 days | 1% |
| martin piper | 10/10 | 6490 days | 1% |
| Claire | 6/10 | 6496 days | 1% |
| P&L Mooney | 9/10 | 6585 days | 1% |
| Amy | 10/10 | 6606 days | 1% |
| Ellie | 8/10 | 6617 days | 1% |
| famlou | 9/10 | 6626 days | 1% |
| karina mainwaring | 10/10 | 6665 days | 1% |
| CollyBob | 8/10 | 6683 days | 1% |
| Rob Poels | 7/10 | 6788 days | 1% |
| Jason Page | 5/10 | 6791 days | 1% |
| Stuart Bartram | 9/10 | 6794 days | 1% |
| Klaus Uhl | 10/10 | 6794 days | 1% |
| Richard | 9/10 | 6795 days | 1% |
| Ria | 8/10 | 6798 days | 1% |
| Kerstin Brantryd | 8/10 | 6798 days | 1% |
| Christine McKenna | 9/10 | 6809 days | 1% |
| Aharon | 8/10 | 6809 days | 1% |
| Jurgen Westphal | 3/10 | 6811 days | 0% |
| Kenneth and Mette | 10/10 | 6811 days | 1% |
| Lisa Tame | 5/10 | 6812 days | 1% |
| Wanda | 9/10 | 6812 days | 1% |
| Cole Penelope | 9/10 | 6815 days | 1% |
| Roger & Margaret | 7/10 | 6825 days | 1% |
| V Wood | 6/10 | 6827 days | 1% |
| Sandra Gustafson | 8/10 | 6853 days | 1% |
| Gerber Liselotte | 9/10 | 6885 days | 1% |
| purplekat99 | 10/10 | 6898 days | 1% |
| Wendy Williams | 7/10 | 6903 days | 1% |
| Kim Tjornhed | 6/10 | 6978 days | 1% |
| Rene Schotvanger | 9/10 | 7013 days | 1% |
| Hans Knappmann | 9/10 | 7013 days | 1% |
| Julie | 9/10 | 7097 days | 1% |
| Svenja | 9/10 | 7127 days | 1% |
| Michael | 8/10 | 7129 days | 1% |
| Adi | 9/10 | 7137 days | 1% |
| Michael | 8/10 | 7148 days | 1% |
| John Beirne | 6/10 | 7165 days | 1% |
| Jennifer | 8/10 | 7165 days | 1% |
| Ian | 6/10 | 7165 days | 1% |
| Pam | 10/10 | 7167 days | 1% |
| Fabian | 5/10 | 7169 days | 1% |
| Shirely | 8/10 | 7176 days | 1% |
| Marriott | 8/10 | 7189 days | 1% |
| Leah | 7/10 | 7189 days | 1% |
| Ian | 4/10 | 7193 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Skyline Gondola Queenstown experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.66% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 57 days. However the Skyline Gondola Queenstown experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Skyline Gondola Queenstown experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.60% |
| 198 | -3.62% |
| 199 | -3.64% |
| 200 | -3.66% |
| 201 | -3.68% |
| 202 | -3.70% |
| 203 | -3.71% |
| … | … |
Balancing Adjustment
3.16% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
83%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.