Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Skyline Gondola Queenstown.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Skyline Gondola Queenstown
Valid Reviews
198 Valid Reviews
The Skyline Gondola Queenstown experience has a total of 200 reviews. There are 198 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 198 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 42 |
|
21% |
| 9/10 | 48 |
|
24% |
| 8/10 | 60 |
|
30% |
| 7/10 | 19 |
|
10% |
| 6/10 | 14 |
|
7% |
| 5/10 | 7 |
|
4% |
| 4/10 | 3 |
|
2% |
| 3/10 | 5 |
|
3% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
81.36% Average
The raw data average (mean) for all the Skyline Gondola Queenstown valid reviews is 81.36% and is based on 198 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
173 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 198 valid reviews, the experience has 173 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 173 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 31 |
|
18% |
| 9/10 | 43 |
|
25% |
| 8/10 | 56 |
|
32% |
| 7/10 | 17 |
|
10% |
| 6/10 | 13 |
|
8% |
| 5/10 | 6 |
|
3% |
| 4/10 | 3 |
|
2% |
| 3/10 | 4 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
80.69% Average
The raw data average (mean) for all the Skyline Gondola Queenstown face-to-face reviews is 80.69% and is based on 173 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
81.33%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Rob Jones | 10/10 | 44 days | 100% |
| Christine Zivkovic | 3/10 | 593 days | 44% |
| Andrew Hammond | 8/10 | 2297 days | 4% |
| Tony Wilcomes | 8/10 | 2965 days | 3% |
| Jessica and Henry | 9/10 | 3208 days | 2% |
| Audeme Mechain | 9/10 | 3210 days | 2% |
| Alice Ormandy | 7/10 | 3254 days | 2% |
| Chloe Olsen | 10/10 | 3257 days | 2% |
| Barbara Knops | 8/10 | 3289 days | 2% |
| Manu Liberta | 10/10 | 3299 days | 2% |
| Patrick | 8/10 | 3302 days | 2% |
| Sabine | 8/10 | 3302 days | 2% |
| Yee How | 8/10 | 3307 days | 2% |
| Sophie | 10/10 | 3310 days | 2% |
| Nanda Dyke | 8/10 | 3315 days | 2% |
| Andy Howard | 9/10 | 3342 days | 2% |
| Sharron | 9/10 | 3342 days | 2% |
| Michael Regensburger | 10/10 | 3574 days | 2% |
| Timea Bagosi | 8/10 | 3576 days | 2% |
| Lothen | 7/10 | 3587 days | 1% |
| Melanie Kronbichler | 8/10 | 3606 days | 1% |
| Lea Watterson | 9/10 | 3609 days | 1% |
| Daniel Hill | 10/10 | 3631 days | 1% |
| Nicola Wiggan | 8/10 | 3649 days | 1% |
| Madita and Lisann | 6/10 | 3651 days | 1% |
| Corinna Fallenbuchel | 10/10 | 4017 days | 1% |
| Cora and Franzi | 6/10 | 4023 days | 1% |
| Ara Moore-Tuwhangai | 10/10 | 4246 days | 0% |
| Shona MacDonald | 9/10 | 4273 days | 0% |
| Niamh Duane | 6/10 | 4290 days | 0% |
| Matt Weston | 8/10 | 4290 days | 0% |
| Ann Wilson | 8/10 | 4293 days | 0% |
| M K | 10/10 | 4348 days | 0% |
| Shay Sofer | 8/10 | 4356 days | 0% |
| Guy David | 8/10 | 4356 days | 0% |
| Andreas Zapke | 8/10 | 4363 days | 0% |
| Caren van Gastel | 8/10 | 4367 days | 0% |
| Emeline Dupre | 6/10 | 4367 days | 0% |
| Kerri | 10/10 | 4488 days | 1% |
| Abby Rescr | 8/10 | 4672 days | 1% |
| Lorna and Seb | 7/10 | 4675 days | 1% |
| Erik Muchembled | 4/10 | 4676 days | 1% |
| Hannah Lia-Isis Kubillus | 7/10 | 4676 days | 1% |
| Patrycja Polakowska | 10/10 | 4682 days | 1% |
| Joey Mertzig | 8/10 | 4689 days | 1% |
| Ingeborg Ruysscher | 10/10 | 4731 days | 1% |
| Mike Edwards | 10/10 | 4747 days | 1% |
| Abby Rushmer | 8/10 | 4761 days | 1% |
| Auger | 9/10 | 4769 days | 1% |
| Auger | 9/10 | 4769 days | 1% |
| Ryan J | 5/10 | 4853 days | 1% |
| trevrobinson | 10/10 | 4853 days | 1% |
| Robin Sable | 10/10 | 5018 days | 1% |
| Sally Gordie | 9/10 | 5024 days | 1% |
| David Williams | 9/10 | 5025 days | 1% |
| Oliver Hardt | 6/10 | 5026 days | 1% |
| Matthias Angela | 6/10 | 5031 days | 1% |
| Lucy Duffy | 5/10 | 5040 days | 1% |
| B Sluis | 8/10 | 5046 days | 1% |
| Elaine | 10/10 | 5047 days | 1% |
| Bottoms | 9/10 | 5047 days | 1% |
| Patrick Grant | 8/10 | 5047 days | 1% |
| Hayley Atkinson | 10/10 | 5048 days | 1% |
| Melanie | 6/10 | 5049 days | 1% |
| Ed & Katie Riches | 7/10 | 5049 days | 1% |
| Nick & Adele Waller | 8/10 | 5049 days | 1% |
| Beat Kindler | 3/10 | 5049 days | 1% |
| Seth & Carla | 10/10 | 5051 days | 1% |
| Mary Mitchell | 8/10 | 5051 days | 1% |
| Tim Gamblen | 10/10 | 5054 days | 1% |
| Jonathan Philp | 8/10 | 5058 days | 1% |
| Andreas & Leonie Fehr | 3/10 | 5058 days | 1% |
| Rocco Christian | 5/10 | 5060 days | 1% |
| Carel | 7/10 | 5063 days | 1% |
| ge04jen | 9/10 | 5097 days | 1% |
| CMJ | 7/10 | 5097 days | 1% |
| Wendy Ashmore | 9/10 | 5144 days | 1% |
| Gertz | 7/10 | 5376 days | 1% |
| Sue Carren | 7/10 | 5380 days | 1% |
| Chris Forrest | 8/10 | 5382 days | 1% |
| Julie and Russ Charles | 10/10 | 5385 days | 1% |
| Julie | 3/10 | 5385 days | 1% |
| Kevin Wong | 10/10 | 5385 days | 1% |
| Hadas and Amichay Guter | 8/10 | 5388 days | 1% |
| John Stokes | 10/10 | 5391 days | 1% |
| Sufian Bin Uusof | 8/10 | 5394 days | 1% |
| Christine Gschwandtl | 10/10 | 5394 days | 1% |
| Ian & Phyllis | 8/10 | 5395 days | 1% |
| Harry Hammond | 7/10 | 5396 days | 1% |
| Bryan Higgins | 9/10 | 5401 days | 1% |
| Jennifer Sunderland | 9/10 | 5405 days | 1% |
| Alice Galley | 9/10 | 5406 days | 1% |
| Mr & Mrs Mackie | 9/10 | 5413 days | 1% |
| Bob Warne | 4/10 | 5414 days | 1% |
| John | 7/10 | 5415 days | 1% |
| Van den Borne | 8/10 | 5417 days | 1% |
| Bahner | 9/10 | 5419 days | 1% |
| Jochen | 8/10 | 5429 days | 1% |
| Andrew Hammond | 8/10 | 5554 days | 1% |
| Mary Van | 9/10 | 5584 days | 1% |
| craigy | 7/10 | 5615 days | 1% |
| Alice Hurkett | 10/10 | 5676 days | 1% |
| Amy | 8/10 | 5707 days | 1% |
| BelindaT | 10/10 | 5715 days | 1% |
| thomas merrin | 10/10 | 5737 days | 1% |
| nuwee | 10/10 | 5737 days | 1% |
| katrina Marshall | 9/10 | 5754 days | 1% |
| Ina | 5/10 | 5755 days | 1% |
| Kim Holtz | 8/10 | 5756 days | 1% |
| Peter G | 8/10 | 5762 days | 1% |
| Chris Helms | 8/10 | 5762 days | 1% |
| Rod C | 9/10 | 5766 days | 1% |
| Amanda Iavarone | 8/10 | 5774 days | 1% |
| Jann Clar | 9/10 | 5777 days | 1% |
| Armand | 8/10 | 5782 days | 1% |
| Yona | 9/10 | 5782 days | 1% |
| Ronny | 8/10 | 5782 days | 1% |
| Eva | 9/10 | 5785 days | 1% |
| margaret Klawitter | 10/10 | 5789 days | 1% |
| Annie | 8/10 | 5790 days | 1% |
| Tony X | 8/10 | 5791 days | 1% |
| Terry Phillips | 8/10 | 5793 days | 1% |
| nigelst | 7/10 | 5802 days | 1% |
| Dale W | 8/10 | 5805 days | 1% |
| Buss | 8/10 | 5809 days | 1% |
| Bartlett nz | 10/10 | 5813 days | 1% |
| Chung Family | 9/10 | 5816 days | 1% |
| carsteng | 8/10 | 5852 days | 1% |
| Mark Jenkins | 9/10 | 5866 days | 1% |
| eowyn2k | 9/10 | 5888 days | 1% |
| alanvn | 7/10 | 5971 days | 1% |
| DustyLaptop | 9/10 | 6041 days | 1% |
| nickm | 9/10 | 6057 days | 1% |
| Johnnie | 8/10 | 6083 days | 1% |
| TillE412 | 9/10 | 6087 days | 1% |
| streneer | 6/10 | 6089 days | 1% |
| PamB | 8/10 | 6090 days | 1% |
| KimC | 9/10 | 6090 days | 1% |
| StephaineFrance | 10/10 | 6099 days | 1% |
| Lisa Duin | 9/10 | 6100 days | 1% |
| Dirk | 9/10 | 6102 days | 1% |
| SteveB | 10/10 | 6102 days | 1% |
| Sally477 | 8/10 | 6103 days | 1% |
| b_van_reenan | 7/10 | 6108 days | 1% |
| Peter | 8/10 | 6118 days | 1% |
| BrunoG | 10/10 | 6120 days | 1% |
| Edcan | 10/10 | 6120 days | 1% |
| Jose | 9/10 | 6121 days | 1% |
| Michael | 8/10 | 6126 days | 1% |
| Yunker | 9/10 | 6150 days | 1% |
| SiegfriedL | 10/10 | 6157 days | 1% |
| john west | 6/10 | 6170 days | 1% |
| Mike | 10/10 | 6171 days | 1% |
| martin piper | 10/10 | 6182 days | 1% |
| Claire | 6/10 | 6188 days | 1% |
| P&L Mooney | 9/10 | 6277 days | 1% |
| Amy | 10/10 | 6298 days | 1% |
| Ellie | 8/10 | 6309 days | 1% |
| famlou | 9/10 | 6318 days | 1% |
| karina mainwaring | 10/10 | 6356 days | 1% |
| CollyBob | 8/10 | 6375 days | 1% |
| Rob Poels | 7/10 | 6479 days | 1% |
| Jason Page | 5/10 | 6482 days | 1% |
| Stuart Bartram | 9/10 | 6485 days | 1% |
| Klaus Uhl | 10/10 | 6485 days | 1% |
| Richard | 9/10 | 6486 days | 1% |
| Ria | 8/10 | 6489 days | 1% |
| Kerstin Brantryd | 8/10 | 6489 days | 1% |
| Christine McKenna | 9/10 | 6500 days | 1% |
| Aharon | 8/10 | 6500 days | 1% |
| Jurgen Westphal | 3/10 | 6502 days | 1% |
| Kenneth and Mette | 10/10 | 6502 days | 1% |
| Lisa Tame | 5/10 | 6503 days | 1% |
| Wanda | 9/10 | 6503 days | 1% |
| Cole Penelope | 9/10 | 6506 days | 1% |
| Roger & Margaret | 7/10 | 6516 days | 1% |
| V Wood | 6/10 | 6518 days | 1% |
| Sandra Gustafson | 8/10 | 6544 days | 1% |
| Gerber Liselotte | 9/10 | 6576 days | 1% |
| purplekat99 | 10/10 | 6589 days | 1% |
| Wendy Williams | 7/10 | 6594 days | 1% |
| Kim Tjornhed | 6/10 | 6669 days | 1% |
| Rene Schotvanger | 9/10 | 6704 days | 1% |
| Hans Knappmann | 9/10 | 6704 days | 1% |
| Julie | 9/10 | 6788 days | 1% |
| Svenja | 9/10 | 6818 days | 1% |
| Michael | 8/10 | 6820 days | 1% |
| Adi | 9/10 | 6828 days | 1% |
| Michael | 8/10 | 6839 days | 1% |
| John Beirne | 6/10 | 6856 days | 1% |
| Jennifer | 8/10 | 6856 days | 1% |
| Ian | 6/10 | 6856 days | 1% |
| Pam | 10/10 | 6858 days | 1% |
| Fabian | 5/10 | 6860 days | 1% |
| Shirely | 8/10 | 6867 days | 1% |
| Marriott | 8/10 | 6880 days | 1% |
| Leah | 7/10 | 6880 days | 1% |
| Ian | 4/10 | 6884 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Skyline Gondola Queenstown experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.77% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the Skyline Gondola Queenstown experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Skyline Gondola Queenstown experience has been adjusted for 38 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 35 | -0.71% |
| 36 | -0.73% |
| 37 | -0.75% |
| 38 | -0.77% |
| 39 | -0.79% |
| 40 | -0.81% |
| 41 | -0.83% |
| … | … |
Balancing Adjustment
2.84% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
83%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.