G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Skyline Gondola Queenstown.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Skyline Gondola Queenstown
Valid Reviews
198 Valid Reviews
The Skyline Gondola Queenstown experience has a total of 200 reviews. There are 198 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 198 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 42 |
|
21% |
| 9/10 | 48 |
|
24% |
| 8/10 | 60 |
|
30% |
| 7/10 | 19 |
|
10% |
| 6/10 | 14 |
|
7% |
| 5/10 | 7 |
|
4% |
| 4/10 | 3 |
|
2% |
| 3/10 | 5 |
|
3% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
81.36% Average
The raw data average (mean) for all the Skyline Gondola Queenstown valid reviews is 81.36% and is based on 198 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
173 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 198 valid reviews, the experience has 173 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 173 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 31 |
|
18% |
| 9/10 | 43 |
|
25% |
| 8/10 | 56 |
|
32% |
| 7/10 | 17 |
|
10% |
| 6/10 | 13 |
|
8% |
| 5/10 | 6 |
|
3% |
| 4/10 | 3 |
|
2% |
| 3/10 | 4 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
80.69% Average
The raw data average (mean) for all the Skyline Gondola Queenstown face-to-face reviews is 80.69% and is based on 173 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
81.38%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Rob Jones | 10/10 | 70 days | 100% |
| Christine Zivkovic | 3/10 | 619 days | 43% |
| Andrew Hammond | 8/10 | 2323 days | 4% |
| Tony Wilcomes | 8/10 | 2991 days | 3% |
| Jessica and Henry | 9/10 | 3234 days | 2% |
| Audeme Mechain | 9/10 | 3236 days | 2% |
| Alice Ormandy | 7/10 | 3280 days | 2% |
| Chloe Olsen | 10/10 | 3283 days | 2% |
| Barbara Knops | 8/10 | 3315 days | 2% |
| Manu Liberta | 10/10 | 3325 days | 2% |
| Patrick | 8/10 | 3328 days | 2% |
| Sabine | 8/10 | 3328 days | 2% |
| Yee How | 8/10 | 3333 days | 2% |
| Sophie | 10/10 | 3336 days | 2% |
| Nanda Dyke | 8/10 | 3341 days | 2% |
| Andy Howard | 9/10 | 3368 days | 2% |
| Sharron | 9/10 | 3368 days | 2% |
| Michael Regensburger | 10/10 | 3600 days | 2% |
| Timea Bagosi | 8/10 | 3602 days | 1% |
| Lothen | 7/10 | 3613 days | 1% |
| Melanie Kronbichler | 8/10 | 3632 days | 1% |
| Lea Watterson | 9/10 | 3635 days | 1% |
| Daniel Hill | 10/10 | 3657 days | 1% |
| Nicola Wiggan | 8/10 | 3675 days | 1% |
| Madita and Lisann | 6/10 | 3677 days | 1% |
| Corinna Fallenbuchel | 10/10 | 4043 days | 1% |
| Cora and Franzi | 6/10 | 4049 days | 1% |
| Ara Moore-Tuwhangai | 10/10 | 4272 days | 0% |
| Shona MacDonald | 9/10 | 4299 days | 0% |
| Niamh Duane | 6/10 | 4316 days | 0% |
| Matt Weston | 8/10 | 4316 days | 0% |
| Ann Wilson | 8/10 | 4319 days | 0% |
| M K | 10/10 | 4374 days | 0% |
| Shay Sofer | 8/10 | 4382 days | 1% |
| Guy David | 8/10 | 4382 days | 1% |
| Andreas Zapke | 8/10 | 4389 days | 1% |
| Caren van Gastel | 8/10 | 4393 days | 1% |
| Emeline Dupre | 6/10 | 4393 days | 1% |
| Kerri | 10/10 | 4514 days | 1% |
| Abby Rescr | 8/10 | 4698 days | 1% |
| Lorna and Seb | 7/10 | 4701 days | 1% |
| Erik Muchembled | 4/10 | 4702 days | 1% |
| Hannah Lia-Isis Kubillus | 7/10 | 4702 days | 1% |
| Patrycja Polakowska | 10/10 | 4708 days | 1% |
| Joey Mertzig | 8/10 | 4715 days | 1% |
| Ingeborg Ruysscher | 10/10 | 4757 days | 1% |
| Mike Edwards | 10/10 | 4773 days | 1% |
| Abby Rushmer | 8/10 | 4787 days | 1% |
| Auger | 9/10 | 4795 days | 1% |
| Auger | 9/10 | 4795 days | 1% |
| Ryan J | 5/10 | 4879 days | 1% |
| trevrobinson | 10/10 | 4879 days | 1% |
| Robin Sable | 10/10 | 5044 days | 1% |
| Sally Gordie | 9/10 | 5050 days | 1% |
| David Williams | 9/10 | 5051 days | 1% |
| Oliver Hardt | 6/10 | 5052 days | 1% |
| Matthias Angela | 6/10 | 5057 days | 1% |
| Lucy Duffy | 5/10 | 5066 days | 1% |
| B Sluis | 8/10 | 5072 days | 1% |
| Elaine | 10/10 | 5073 days | 1% |
| Bottoms | 9/10 | 5073 days | 1% |
| Patrick Grant | 8/10 | 5073 days | 1% |
| Hayley Atkinson | 10/10 | 5074 days | 1% |
| Melanie | 6/10 | 5075 days | 1% |
| Ed & Katie Riches | 7/10 | 5075 days | 1% |
| Nick & Adele Waller | 8/10 | 5075 days | 1% |
| Beat Kindler | 3/10 | 5075 days | 1% |
| Seth & Carla | 10/10 | 5077 days | 1% |
| Mary Mitchell | 8/10 | 5077 days | 1% |
| Tim Gamblen | 10/10 | 5080 days | 1% |
| Jonathan Philp | 8/10 | 5084 days | 1% |
| Andreas & Leonie Fehr | 3/10 | 5084 days | 1% |
| Rocco Christian | 5/10 | 5086 days | 1% |
| Carel | 7/10 | 5089 days | 1% |
| ge04jen | 9/10 | 5123 days | 1% |
| CMJ | 7/10 | 5123 days | 1% |
| Wendy Ashmore | 9/10 | 5170 days | 1% |
| Gertz | 7/10 | 5402 days | 1% |
| Sue Carren | 7/10 | 5406 days | 1% |
| Chris Forrest | 8/10 | 5408 days | 1% |
| Julie and Russ Charles | 10/10 | 5411 days | 1% |
| Julie | 3/10 | 5411 days | 1% |
| Kevin Wong | 10/10 | 5411 days | 1% |
| Hadas and Amichay Guter | 8/10 | 5414 days | 1% |
| John Stokes | 10/10 | 5417 days | 1% |
| Sufian Bin Uusof | 8/10 | 5420 days | 1% |
| Christine Gschwandtl | 10/10 | 5420 days | 1% |
| Ian & Phyllis | 8/10 | 5421 days | 1% |
| Harry Hammond | 7/10 | 5422 days | 1% |
| Bryan Higgins | 9/10 | 5427 days | 1% |
| Jennifer Sunderland | 9/10 | 5431 days | 1% |
| Alice Galley | 9/10 | 5432 days | 1% |
| Mr & Mrs Mackie | 9/10 | 5439 days | 1% |
| Bob Warne | 4/10 | 5440 days | 1% |
| John | 7/10 | 5441 days | 1% |
| Van den Borne | 8/10 | 5443 days | 1% |
| Bahner | 9/10 | 5445 days | 1% |
| Jochen | 8/10 | 5455 days | 1% |
| Andrew Hammond | 8/10 | 5580 days | 1% |
| Mary Van | 9/10 | 5610 days | 1% |
| craigy | 7/10 | 5641 days | 1% |
| Alice Hurkett | 10/10 | 5702 days | 1% |
| Amy | 8/10 | 5733 days | 1% |
| BelindaT | 10/10 | 5741 days | 1% |
| thomas merrin | 10/10 | 5763 days | 1% |
| nuwee | 10/10 | 5763 days | 1% |
| katrina Marshall | 9/10 | 5780 days | 1% |
| Ina | 5/10 | 5781 days | 1% |
| Kim Holtz | 8/10 | 5782 days | 1% |
| Peter G | 8/10 | 5788 days | 1% |
| Chris Helms | 8/10 | 5788 days | 1% |
| Rod C | 9/10 | 5792 days | 1% |
| Amanda Iavarone | 8/10 | 5800 days | 1% |
| Jann Clar | 9/10 | 5803 days | 1% |
| Armand | 8/10 | 5808 days | 1% |
| Yona | 9/10 | 5808 days | 1% |
| Ronny | 8/10 | 5808 days | 1% |
| Eva | 9/10 | 5811 days | 1% |
| margaret Klawitter | 10/10 | 5815 days | 1% |
| Annie | 8/10 | 5816 days | 1% |
| Tony X | 8/10 | 5817 days | 1% |
| Terry Phillips | 8/10 | 5819 days | 1% |
| nigelst | 7/10 | 5828 days | 1% |
| Dale W | 8/10 | 5831 days | 1% |
| Buss | 8/10 | 5835 days | 1% |
| Bartlett nz | 10/10 | 5839 days | 1% |
| Chung Family | 9/10 | 5842 days | 1% |
| carsteng | 8/10 | 5878 days | 1% |
| Mark Jenkins | 9/10 | 5892 days | 1% |
| eowyn2k | 9/10 | 5914 days | 1% |
| alanvn | 7/10 | 5997 days | 1% |
| DustyLaptop | 9/10 | 6067 days | 1% |
| nickm | 9/10 | 6083 days | 1% |
| Johnnie | 8/10 | 6109 days | 1% |
| TillE412 | 9/10 | 6113 days | 1% |
| streneer | 6/10 | 6115 days | 1% |
| PamB | 8/10 | 6116 days | 1% |
| KimC | 9/10 | 6116 days | 1% |
| StephaineFrance | 10/10 | 6125 days | 1% |
| Lisa Duin | 9/10 | 6126 days | 1% |
| Dirk | 9/10 | 6128 days | 1% |
| SteveB | 10/10 | 6128 days | 1% |
| Sally477 | 8/10 | 6129 days | 1% |
| b_van_reenan | 7/10 | 6135 days | 1% |
| Peter | 8/10 | 6145 days | 1% |
| BrunoG | 10/10 | 6146 days | 1% |
| Edcan | 10/10 | 6146 days | 1% |
| Jose | 9/10 | 6148 days | 1% |
| Michael | 8/10 | 6153 days | 1% |
| Yunker | 9/10 | 6177 days | 1% |
| SiegfriedL | 10/10 | 6183 days | 1% |
| john west | 6/10 | 6196 days | 1% |
| Mike | 10/10 | 6198 days | 1% |
| martin piper | 10/10 | 6208 days | 1% |
| Claire | 6/10 | 6214 days | 1% |
| P&L Mooney | 9/10 | 6303 days | 1% |
| Amy | 10/10 | 6324 days | 1% |
| Ellie | 8/10 | 6335 days | 1% |
| famlou | 9/10 | 6344 days | 1% |
| karina mainwaring | 10/10 | 6383 days | 1% |
| CollyBob | 8/10 | 6401 days | 1% |
| Rob Poels | 7/10 | 6505 days | 1% |
| Jason Page | 5/10 | 6508 days | 1% |
| Stuart Bartram | 9/10 | 6511 days | 1% |
| Klaus Uhl | 10/10 | 6511 days | 1% |
| Richard | 9/10 | 6512 days | 1% |
| Ria | 8/10 | 6515 days | 1% |
| Kerstin Brantryd | 8/10 | 6515 days | 1% |
| Christine McKenna | 9/10 | 6526 days | 1% |
| Aharon | 8/10 | 6526 days | 1% |
| Jurgen Westphal | 3/10 | 6528 days | 1% |
| Kenneth and Mette | 10/10 | 6528 days | 1% |
| Lisa Tame | 5/10 | 6529 days | 1% |
| Wanda | 9/10 | 6529 days | 1% |
| Cole Penelope | 9/10 | 6532 days | 1% |
| Roger & Margaret | 7/10 | 6542 days | 1% |
| V Wood | 6/10 | 6544 days | 1% |
| Sandra Gustafson | 8/10 | 6570 days | 1% |
| Gerber Liselotte | 9/10 | 6602 days | 1% |
| purplekat99 | 10/10 | 6615 days | 1% |
| Wendy Williams | 7/10 | 6620 days | 1% |
| Kim Tjornhed | 6/10 | 6695 days | 1% |
| Rene Schotvanger | 9/10 | 6730 days | 1% |
| Hans Knappmann | 9/10 | 6730 days | 1% |
| Julie | 9/10 | 6814 days | 1% |
| Svenja | 9/10 | 6844 days | 1% |
| Michael | 8/10 | 6846 days | 1% |
| Adi | 9/10 | 6854 days | 1% |
| Michael | 8/10 | 6865 days | 1% |
| John Beirne | 6/10 | 6882 days | 1% |
| Jennifer | 8/10 | 6882 days | 1% |
| Ian | 6/10 | 6882 days | 1% |
| Pam | 10/10 | 6884 days | 1% |
| Fabian | 5/10 | 6886 days | 1% |
| Shirely | 8/10 | 6893 days | 1% |
| Marriott | 8/10 | 6906 days | 1% |
| Leah | 7/10 | 6906 days | 1% |
| Ian | 4/10 | 6910 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Skyline Gondola Queenstown experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-1.30% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 44 days. However the Skyline Gondola Queenstown experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Skyline Gondola Queenstown experience has been adjusted for 64 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 61 | -1.24% |
| 62 | -1.26% |
| 63 | -1.28% |
| 64 | -1.30% |
| 65 | -1.32% |
| 66 | -1.34% |
| 67 | -1.36% |
| … | … |
Balancing Adjustment
2.97% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
83%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.