G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Skyline Gondola Queenstown.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Skyline Gondola Queenstown
Valid Reviews
198 Valid Reviews
The Skyline Gondola Queenstown experience has a total of 200 reviews. There are 198 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 198 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 42 |
|
21% |
| 9/10 | 48 |
|
24% |
| 8/10 | 60 |
|
30% |
| 7/10 | 19 |
|
10% |
| 6/10 | 14 |
|
7% |
| 5/10 | 7 |
|
4% |
| 4/10 | 3 |
|
2% |
| 3/10 | 5 |
|
3% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
81.36% Average
The raw data average (mean) for all the Skyline Gondola Queenstown valid reviews is 81.36% and is based on 198 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
173 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 198 valid reviews, the experience has 173 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 173 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 31 |
|
18% |
| 9/10 | 43 |
|
25% |
| 8/10 | 56 |
|
32% |
| 7/10 | 17 |
|
10% |
| 6/10 | 13 |
|
8% |
| 5/10 | 6 |
|
3% |
| 4/10 | 3 |
|
2% |
| 3/10 | 4 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
80.69% Average
The raw data average (mean) for all the Skyline Gondola Queenstown face-to-face reviews is 80.69% and is based on 173 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
81.28%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Rob Jones | 10/10 | 34 days | 100% |
| Christine Zivkovic | 3/10 | 583 days | 44% |
| Andrew Hammond | 8/10 | 2287 days | 4% |
| Tony Wilcomes | 8/10 | 2955 days | 3% |
| Jessica and Henry | 9/10 | 3198 days | 2% |
| Audeme Mechain | 9/10 | 3200 days | 2% |
| Alice Ormandy | 7/10 | 3244 days | 2% |
| Chloe Olsen | 10/10 | 3247 days | 2% |
| Barbara Knops | 8/10 | 3279 days | 2% |
| Manu Liberta | 10/10 | 3289 days | 2% |
| Patrick | 8/10 | 3292 days | 2% |
| Sabine | 8/10 | 3292 days | 2% |
| Yee How | 8/10 | 3297 days | 2% |
| Sophie | 10/10 | 3300 days | 2% |
| Nanda Dyke | 8/10 | 3305 days | 2% |
| Andy Howard | 9/10 | 3332 days | 2% |
| Sharron | 9/10 | 3332 days | 2% |
| Michael Regensburger | 10/10 | 3564 days | 2% |
| Timea Bagosi | 8/10 | 3565 days | 2% |
| Lothen | 7/10 | 3577 days | 1% |
| Melanie Kronbichler | 8/10 | 3596 days | 1% |
| Lea Watterson | 9/10 | 3599 days | 1% |
| Daniel Hill | 10/10 | 3621 days | 1% |
| Nicola Wiggan | 8/10 | 3639 days | 1% |
| Madita and Lisann | 6/10 | 3641 days | 1% |
| Corinna Fallenbuchel | 10/10 | 4007 days | 1% |
| Cora and Franzi | 6/10 | 4013 days | 1% |
| Ara Moore-Tuwhangai | 10/10 | 4236 days | 0% |
| Shona MacDonald | 9/10 | 4263 days | 0% |
| Niamh Duane | 6/10 | 4280 days | 0% |
| Matt Weston | 8/10 | 4280 days | 0% |
| Ann Wilson | 8/10 | 4283 days | 0% |
| M K | 10/10 | 4338 days | 0% |
| Shay Sofer | 8/10 | 4346 days | 0% |
| Guy David | 8/10 | 4346 days | 0% |
| Andreas Zapke | 8/10 | 4353 days | 0% |
| Caren van Gastel | 8/10 | 4357 days | 0% |
| Emeline Dupre | 6/10 | 4357 days | 0% |
| Kerri | 10/10 | 4478 days | 1% |
| Abby Rescr | 8/10 | 4662 days | 1% |
| Lorna and Seb | 7/10 | 4665 days | 1% |
| Erik Muchembled | 4/10 | 4666 days | 1% |
| Hannah Lia-Isis Kubillus | 7/10 | 4666 days | 1% |
| Patrycja Polakowska | 10/10 | 4672 days | 1% |
| Joey Mertzig | 8/10 | 4679 days | 1% |
| Ingeborg Ruysscher | 10/10 | 4721 days | 1% |
| Mike Edwards | 10/10 | 4737 days | 1% |
| Abby Rushmer | 8/10 | 4751 days | 1% |
| Auger | 9/10 | 4759 days | 1% |
| Auger | 9/10 | 4759 days | 1% |
| Ryan J | 5/10 | 4843 days | 1% |
| trevrobinson | 10/10 | 4843 days | 1% |
| Robin Sable | 10/10 | 5008 days | 1% |
| Sally Gordie | 9/10 | 5014 days | 1% |
| David Williams | 9/10 | 5015 days | 1% |
| Oliver Hardt | 6/10 | 5016 days | 1% |
| Matthias Angela | 6/10 | 5021 days | 1% |
| Lucy Duffy | 5/10 | 5030 days | 1% |
| B Sluis | 8/10 | 5036 days | 1% |
| Elaine | 10/10 | 5037 days | 1% |
| Bottoms | 9/10 | 5037 days | 1% |
| Patrick Grant | 8/10 | 5037 days | 1% |
| Hayley Atkinson | 10/10 | 5038 days | 1% |
| Melanie | 6/10 | 5039 days | 1% |
| Ed & Katie Riches | 7/10 | 5039 days | 1% |
| Nick & Adele Waller | 8/10 | 5039 days | 1% |
| Beat Kindler | 3/10 | 5039 days | 1% |
| Seth & Carla | 10/10 | 5041 days | 1% |
| Mary Mitchell | 8/10 | 5041 days | 1% |
| Tim Gamblen | 10/10 | 5044 days | 1% |
| Jonathan Philp | 8/10 | 5048 days | 1% |
| Andreas & Leonie Fehr | 3/10 | 5048 days | 1% |
| Rocco Christian | 5/10 | 5050 days | 1% |
| Carel | 7/10 | 5053 days | 1% |
| ge04jen | 9/10 | 5087 days | 1% |
| CMJ | 7/10 | 5087 days | 1% |
| Wendy Ashmore | 9/10 | 5134 days | 1% |
| Gertz | 7/10 | 5366 days | 1% |
| Sue Carren | 7/10 | 5370 days | 1% |
| Chris Forrest | 8/10 | 5372 days | 1% |
| Julie and Russ Charles | 10/10 | 5375 days | 1% |
| Julie | 3/10 | 5375 days | 1% |
| Kevin Wong | 10/10 | 5375 days | 1% |
| Hadas and Amichay Guter | 8/10 | 5378 days | 1% |
| John Stokes | 10/10 | 5381 days | 1% |
| Sufian Bin Uusof | 8/10 | 5384 days | 1% |
| Christine Gschwandtl | 10/10 | 5384 days | 1% |
| Ian & Phyllis | 8/10 | 5385 days | 1% |
| Harry Hammond | 7/10 | 5386 days | 1% |
| Bryan Higgins | 9/10 | 5391 days | 1% |
| Jennifer Sunderland | 9/10 | 5395 days | 1% |
| Alice Galley | 9/10 | 5396 days | 1% |
| Mr & Mrs Mackie | 9/10 | 5403 days | 1% |
| Bob Warne | 4/10 | 5404 days | 1% |
| John | 7/10 | 5405 days | 1% |
| Van den Borne | 8/10 | 5407 days | 1% |
| Bahner | 9/10 | 5409 days | 1% |
| Jochen | 8/10 | 5419 days | 1% |
| Andrew Hammond | 8/10 | 5544 days | 1% |
| Mary Van | 9/10 | 5574 days | 1% |
| craigy | 7/10 | 5605 days | 1% |
| Alice Hurkett | 10/10 | 5666 days | 1% |
| Amy | 8/10 | 5697 days | 1% |
| BelindaT | 10/10 | 5705 days | 1% |
| thomas merrin | 10/10 | 5727 days | 1% |
| nuwee | 10/10 | 5727 days | 1% |
| katrina Marshall | 9/10 | 5744 days | 1% |
| Ina | 5/10 | 5745 days | 1% |
| Kim Holtz | 8/10 | 5746 days | 1% |
| Peter G | 8/10 | 5752 days | 1% |
| Chris Helms | 8/10 | 5752 days | 1% |
| Rod C | 9/10 | 5756 days | 1% |
| Amanda Iavarone | 8/10 | 5764 days | 1% |
| Jann Clar | 9/10 | 5767 days | 1% |
| Armand | 8/10 | 5772 days | 1% |
| Yona | 9/10 | 5772 days | 1% |
| Ronny | 8/10 | 5772 days | 1% |
| Eva | 9/10 | 5775 days | 1% |
| margaret Klawitter | 10/10 | 5779 days | 1% |
| Annie | 8/10 | 5780 days | 1% |
| Tony X | 8/10 | 5781 days | 1% |
| Terry Phillips | 8/10 | 5783 days | 1% |
| nigelst | 7/10 | 5792 days | 1% |
| Dale W | 8/10 | 5795 days | 1% |
| Buss | 8/10 | 5799 days | 1% |
| Bartlett nz | 10/10 | 5803 days | 1% |
| Chung Family | 9/10 | 5806 days | 1% |
| carsteng | 8/10 | 5842 days | 1% |
| Mark Jenkins | 9/10 | 5856 days | 1% |
| eowyn2k | 9/10 | 5878 days | 1% |
| alanvn | 7/10 | 5961 days | 1% |
| DustyLaptop | 9/10 | 6031 days | 1% |
| nickm | 9/10 | 6047 days | 1% |
| Johnnie | 8/10 | 6073 days | 1% |
| TillE412 | 9/10 | 6077 days | 1% |
| streneer | 6/10 | 6079 days | 1% |
| PamB | 8/10 | 6080 days | 1% |
| KimC | 9/10 | 6080 days | 1% |
| StephaineFrance | 10/10 | 6089 days | 1% |
| Lisa Duin | 9/10 | 6090 days | 1% |
| Dirk | 9/10 | 6091 days | 1% |
| SteveB | 10/10 | 6092 days | 1% |
| Sally477 | 8/10 | 6092 days | 1% |
| b_van_reenan | 7/10 | 6098 days | 1% |
| Peter | 8/10 | 6108 days | 1% |
| BrunoG | 10/10 | 6110 days | 1% |
| Edcan | 10/10 | 6110 days | 1% |
| Jose | 9/10 | 6111 days | 1% |
| Michael | 8/10 | 6116 days | 1% |
| Yunker | 9/10 | 6140 days | 1% |
| SiegfriedL | 10/10 | 6147 days | 1% |
| john west | 6/10 | 6160 days | 1% |
| Mike | 10/10 | 6161 days | 1% |
| martin piper | 10/10 | 6171 days | 1% |
| Claire | 6/10 | 6177 days | 1% |
| P&L Mooney | 9/10 | 6266 days | 1% |
| Amy | 10/10 | 6287 days | 1% |
| Ellie | 8/10 | 6298 days | 1% |
| famlou | 9/10 | 6307 days | 1% |
| karina mainwaring | 10/10 | 6346 days | 1% |
| CollyBob | 8/10 | 6364 days | 1% |
| Rob Poels | 7/10 | 6469 days | 1% |
| Jason Page | 5/10 | 6472 days | 1% |
| Stuart Bartram | 9/10 | 6475 days | 1% |
| Klaus Uhl | 10/10 | 6475 days | 1% |
| Richard | 9/10 | 6476 days | 1% |
| Ria | 8/10 | 6479 days | 1% |
| Kerstin Brantryd | 8/10 | 6479 days | 1% |
| Christine McKenna | 9/10 | 6490 days | 1% |
| Aharon | 8/10 | 6490 days | 1% |
| Jurgen Westphal | 3/10 | 6492 days | 1% |
| Kenneth and Mette | 10/10 | 6492 days | 1% |
| Lisa Tame | 5/10 | 6493 days | 1% |
| Wanda | 9/10 | 6493 days | 1% |
| Cole Penelope | 9/10 | 6496 days | 1% |
| Roger & Margaret | 7/10 | 6506 days | 1% |
| V Wood | 6/10 | 6508 days | 1% |
| Sandra Gustafson | 8/10 | 6534 days | 1% |
| Gerber Liselotte | 9/10 | 6566 days | 1% |
| purplekat99 | 10/10 | 6579 days | 1% |
| Wendy Williams | 7/10 | 6584 days | 1% |
| Kim Tjornhed | 6/10 | 6659 days | 1% |
| Rene Schotvanger | 9/10 | 6694 days | 1% |
| Hans Knappmann | 9/10 | 6694 days | 1% |
| Julie | 9/10 | 6778 days | 1% |
| Svenja | 9/10 | 6808 days | 1% |
| Michael | 8/10 | 6810 days | 1% |
| Adi | 9/10 | 6818 days | 1% |
| Michael | 8/10 | 6829 days | 1% |
| John Beirne | 6/10 | 6846 days | 1% |
| Jennifer | 8/10 | 6846 days | 1% |
| Ian | 6/10 | 6846 days | 1% |
| Pam | 10/10 | 6848 days | 1% |
| Fabian | 5/10 | 6850 days | 1% |
| Shirely | 8/10 | 6857 days | 1% |
| Marriott | 8/10 | 6870 days | 1% |
| Leah | 7/10 | 6870 days | 1% |
| Ian | 4/10 | 6874 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Skyline Gondola Queenstown experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.55% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the Skyline Gondola Queenstown experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Skyline Gondola Queenstown experience has been adjusted for 27 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 24 | -0.49% |
| 25 | -0.51% |
| 26 | -0.53% |
| 27 | -0.55% |
| 28 | -0.57% |
| 29 | -0.59% |
| 30 | -0.61% |
| … | … |
Balancing Adjustment
2.80% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
84%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.