Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Skyline Gondola Queenstown.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Skyline Gondola Queenstown
Valid Reviews
198 Valid Reviews
The Skyline Gondola Queenstown experience has a total of 200 reviews. There are 198 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 198 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 42 |
|
21% |
| 9/10 | 48 |
|
24% |
| 8/10 | 60 |
|
30% |
| 7/10 | 19 |
|
10% |
| 6/10 | 14 |
|
7% |
| 5/10 | 7 |
|
4% |
| 4/10 | 3 |
|
2% |
| 3/10 | 5 |
|
3% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
81.36% Average
The raw data average (mean) for all the Skyline Gondola Queenstown valid reviews is 81.36% and is based on 198 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
173 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 198 valid reviews, the experience has 173 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 173 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 31 |
|
18% |
| 9/10 | 43 |
|
25% |
| 8/10 | 56 |
|
32% |
| 7/10 | 17 |
|
10% |
| 6/10 | 13 |
|
8% |
| 5/10 | 6 |
|
3% |
| 4/10 | 3 |
|
2% |
| 3/10 | 4 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
80.69% Average
The raw data average (mean) for all the Skyline Gondola Queenstown face-to-face reviews is 80.69% and is based on 173 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
82.30%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Rob Jones | 10/10 | 231 days | 100% |
| Christine Zivkovic | 3/10 | 780 days | 36% |
| Andrew Hammond | 8/10 | 2484 days | 3% |
| Tony Wilcomes | 8/10 | 3152 days | 2% |
| Jessica and Henry | 9/10 | 3395 days | 2% |
| Audeme Mechain | 9/10 | 3397 days | 2% |
| Alice Ormandy | 7/10 | 3441 days | 1% |
| Chloe Olsen | 10/10 | 3444 days | 2% |
| Barbara Knops | 8/10 | 3476 days | 1% |
| Manu Liberta | 10/10 | 3486 days | 2% |
| Patrick | 8/10 | 3489 days | 1% |
| Sabine | 8/10 | 3489 days | 1% |
| Yee How | 8/10 | 3494 days | 1% |
| Sophie | 10/10 | 3497 days | 1% |
| Nanda Dyke | 8/10 | 3502 days | 1% |
| Andy Howard | 9/10 | 3529 days | 1% |
| Sharron | 9/10 | 3529 days | 1% |
| Michael Regensburger | 10/10 | 3761 days | 1% |
| Timea Bagosi | 8/10 | 3763 days | 1% |
| Lothen | 7/10 | 3774 days | 1% |
| Melanie Kronbichler | 8/10 | 3793 days | 1% |
| Lea Watterson | 9/10 | 3796 days | 1% |
| Daniel Hill | 10/10 | 3818 days | 1% |
| Nicola Wiggan | 8/10 | 3836 days | 1% |
| Madita and Lisann | 6/10 | 3838 days | 1% |
| Corinna Fallenbuchel | 10/10 | 4204 days | 0% |
| Cora and Franzi | 6/10 | 4210 days | 0% |
| Ara Moore-Tuwhangai | 10/10 | 4433 days | 1% |
| Shona MacDonald | 9/10 | 4460 days | 1% |
| Niamh Duane | 6/10 | 4477 days | 1% |
| Matt Weston | 8/10 | 4477 days | 1% |
| Ann Wilson | 8/10 | 4480 days | 1% |
| M K | 10/10 | 4535 days | 1% |
| Shay Sofer | 8/10 | 4543 days | 1% |
| Guy David | 8/10 | 4543 days | 1% |
| Andreas Zapke | 8/10 | 4550 days | 1% |
| Caren van Gastel | 8/10 | 4554 days | 1% |
| Emeline Dupre | 6/10 | 4554 days | 1% |
| Kerri | 10/10 | 4675 days | 1% |
| Abby Rescr | 8/10 | 4859 days | 1% |
| Lorna and Seb | 7/10 | 4862 days | 1% |
| Erik Muchembled | 4/10 | 4863 days | 0% |
| Hannah Lia-Isis Kubillus | 7/10 | 4863 days | 1% |
| Patrycja Polakowska | 10/10 | 4869 days | 1% |
| Joey Mertzig | 8/10 | 4876 days | 1% |
| Ingeborg Ruysscher | 10/10 | 4918 days | 1% |
| Mike Edwards | 10/10 | 4934 days | 1% |
| Abby Rushmer | 8/10 | 4948 days | 1% |
| Auger | 9/10 | 4956 days | 1% |
| Auger | 9/10 | 4956 days | 1% |
| Ryan J | 5/10 | 5040 days | 0% |
| trevrobinson | 10/10 | 5040 days | 1% |
| Robin Sable | 10/10 | 5205 days | 1% |
| Sally Gordie | 9/10 | 5211 days | 1% |
| David Williams | 9/10 | 5212 days | 1% |
| Oliver Hardt | 6/10 | 5213 days | 1% |
| Matthias Angela | 6/10 | 5218 days | 1% |
| Lucy Duffy | 5/10 | 5227 days | 0% |
| B Sluis | 8/10 | 5233 days | 1% |
| Elaine | 10/10 | 5234 days | 1% |
| Bottoms | 9/10 | 5234 days | 1% |
| Patrick Grant | 8/10 | 5234 days | 1% |
| Hayley Atkinson | 10/10 | 5235 days | 1% |
| Melanie | 6/10 | 5236 days | 1% |
| Ed & Katie Riches | 7/10 | 5236 days | 1% |
| Nick & Adele Waller | 8/10 | 5236 days | 1% |
| Beat Kindler | 3/10 | 5236 days | 0% |
| Seth & Carla | 10/10 | 5238 days | 1% |
| Mary Mitchell | 8/10 | 5238 days | 1% |
| Tim Gamblen | 10/10 | 5241 days | 1% |
| Jonathan Philp | 8/10 | 5245 days | 1% |
| Andreas & Leonie Fehr | 3/10 | 5245 days | 0% |
| Rocco Christian | 5/10 | 5247 days | 0% |
| Carel | 7/10 | 5250 days | 1% |
| ge04jen | 9/10 | 5284 days | 1% |
| CMJ | 7/10 | 5284 days | 1% |
| Wendy Ashmore | 9/10 | 5331 days | 1% |
| Gertz | 7/10 | 5563 days | 1% |
| Sue Carren | 7/10 | 5567 days | 1% |
| Chris Forrest | 8/10 | 5569 days | 1% |
| Julie and Russ Charles | 10/10 | 5572 days | 1% |
| Julie | 3/10 | 5572 days | 0% |
| Kevin Wong | 10/10 | 5572 days | 1% |
| Hadas and Amichay Guter | 8/10 | 5575 days | 1% |
| John Stokes | 10/10 | 5578 days | 1% |
| Sufian Bin Uusof | 8/10 | 5581 days | 1% |
| Christine Gschwandtl | 10/10 | 5581 days | 1% |
| Ian & Phyllis | 8/10 | 5582 days | 1% |
| Harry Hammond | 7/10 | 5583 days | 1% |
| Bryan Higgins | 9/10 | 5588 days | 1% |
| Jennifer Sunderland | 9/10 | 5592 days | 1% |
| Alice Galley | 9/10 | 5593 days | 1% |
| Mr & Mrs Mackie | 9/10 | 5600 days | 1% |
| Bob Warne | 4/10 | 5601 days | 0% |
| John | 7/10 | 5602 days | 1% |
| Van den Borne | 8/10 | 5604 days | 1% |
| Bahner | 9/10 | 5606 days | 1% |
| Jochen | 8/10 | 5616 days | 1% |
| Andrew Hammond | 8/10 | 5741 days | 1% |
| Mary Van | 9/10 | 5771 days | 1% |
| craigy | 7/10 | 5802 days | 1% |
| Alice Hurkett | 10/10 | 5863 days | 1% |
| Amy | 8/10 | 5894 days | 1% |
| BelindaT | 10/10 | 5902 days | 1% |
| thomas merrin | 10/10 | 5924 days | 1% |
| nuwee | 10/10 | 5924 days | 1% |
| katrina Marshall | 9/10 | 5941 days | 1% |
| Ina | 5/10 | 5942 days | 0% |
| Kim Holtz | 8/10 | 5943 days | 1% |
| Peter G | 8/10 | 5949 days | 1% |
| Chris Helms | 8/10 | 5949 days | 1% |
| Rod C | 9/10 | 5953 days | 1% |
| Amanda Iavarone | 8/10 | 5961 days | 1% |
| Jann Clar | 9/10 | 5964 days | 1% |
| Armand | 8/10 | 5969 days | 1% |
| Yona | 9/10 | 5969 days | 1% |
| Ronny | 8/10 | 5969 days | 1% |
| Eva | 9/10 | 5972 days | 1% |
| margaret Klawitter | 10/10 | 5976 days | 1% |
| Annie | 8/10 | 5977 days | 1% |
| Tony X | 8/10 | 5978 days | 1% |
| Terry Phillips | 8/10 | 5980 days | 1% |
| nigelst | 7/10 | 5989 days | 1% |
| Dale W | 8/10 | 5992 days | 1% |
| Buss | 8/10 | 5996 days | 1% |
| Bartlett nz | 10/10 | 6000 days | 1% |
| Chung Family | 9/10 | 6003 days | 1% |
| carsteng | 8/10 | 6039 days | 1% |
| Mark Jenkins | 9/10 | 6053 days | 1% |
| eowyn2k | 9/10 | 6075 days | 1% |
| alanvn | 7/10 | 6158 days | 1% |
| DustyLaptop | 9/10 | 6228 days | 1% |
| nickm | 9/10 | 6244 days | 1% |
| Johnnie | 8/10 | 6270 days | 1% |
| TillE412 | 9/10 | 6274 days | 1% |
| streneer | 6/10 | 6276 days | 1% |
| PamB | 8/10 | 6277 days | 1% |
| KimC | 9/10 | 6277 days | 1% |
| StephaineFrance | 10/10 | 6286 days | 1% |
| Lisa Duin | 9/10 | 6287 days | 1% |
| Dirk | 9/10 | 6289 days | 1% |
| SteveB | 10/10 | 6289 days | 1% |
| Sally477 | 8/10 | 6290 days | 1% |
| b_van_reenan | 7/10 | 6296 days | 1% |
| Peter | 8/10 | 6305 days | 1% |
| BrunoG | 10/10 | 6307 days | 1% |
| Edcan | 10/10 | 6307 days | 1% |
| Jose | 9/10 | 6309 days | 1% |
| Michael | 8/10 | 6313 days | 1% |
| Yunker | 9/10 | 6338 days | 1% |
| SiegfriedL | 10/10 | 6344 days | 1% |
| john west | 6/10 | 6357 days | 1% |
| Mike | 10/10 | 6359 days | 1% |
| martin piper | 10/10 | 6369 days | 1% |
| Claire | 6/10 | 6375 days | 1% |
| P&L Mooney | 9/10 | 6464 days | 1% |
| Amy | 10/10 | 6485 days | 1% |
| Ellie | 8/10 | 6496 days | 1% |
| famlou | 9/10 | 6505 days | 1% |
| karina mainwaring | 10/10 | 6544 days | 1% |
| CollyBob | 8/10 | 6562 days | 1% |
| Rob Poels | 7/10 | 6666 days | 1% |
| Jason Page | 5/10 | 6669 days | 0% |
| Stuart Bartram | 9/10 | 6672 days | 1% |
| Klaus Uhl | 10/10 | 6672 days | 1% |
| Richard | 9/10 | 6673 days | 1% |
| Ria | 8/10 | 6676 days | 1% |
| Kerstin Brantryd | 8/10 | 6676 days | 1% |
| Christine McKenna | 9/10 | 6687 days | 1% |
| Aharon | 8/10 | 6687 days | 1% |
| Jurgen Westphal | 3/10 | 6689 days | 0% |
| Kenneth and Mette | 10/10 | 6689 days | 1% |
| Lisa Tame | 5/10 | 6690 days | 0% |
| Wanda | 9/10 | 6690 days | 1% |
| Cole Penelope | 9/10 | 6693 days | 1% |
| Roger & Margaret | 7/10 | 6703 days | 1% |
| V Wood | 6/10 | 6705 days | 1% |
| Sandra Gustafson | 8/10 | 6731 days | 1% |
| Gerber Liselotte | 9/10 | 6763 days | 1% |
| purplekat99 | 10/10 | 6776 days | 1% |
| Wendy Williams | 7/10 | 6781 days | 1% |
| Kim Tjornhed | 6/10 | 6856 days | 1% |
| Rene Schotvanger | 9/10 | 6891 days | 1% |
| Hans Knappmann | 9/10 | 6891 days | 1% |
| Julie | 9/10 | 6975 days | 1% |
| Svenja | 9/10 | 7005 days | 1% |
| Michael | 8/10 | 7007 days | 1% |
| Adi | 9/10 | 7015 days | 1% |
| Michael | 8/10 | 7026 days | 1% |
| John Beirne | 6/10 | 7043 days | 1% |
| Jennifer | 8/10 | 7043 days | 1% |
| Ian | 6/10 | 7043 days | 1% |
| Pam | 10/10 | 7045 days | 1% |
| Fabian | 5/10 | 7047 days | 0% |
| Shirely | 8/10 | 7054 days | 1% |
| Marriott | 8/10 | 7067 days | 1% |
| Leah | 7/10 | 7067 days | 1% |
| Ian | 4/10 | 7071 days | 0% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Skyline Gondola Queenstown experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-2.15% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 118 days. However the Skyline Gondola Queenstown experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Skyline Gondola Queenstown experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -2.12% |
| 198 | -2.13% |
| 199 | -2.14% |
| 200 | -2.15% |
| 201 | -2.16% |
| 202 | -2.17% |
| 203 | -2.18% |
| … | … |
Balancing Adjustment
2.96% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
83%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.