G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Skyline Gondola Queenstown.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Skyline Gondola Queenstown
Valid Reviews
198 Valid Reviews
The Skyline Gondola Queenstown experience has a total of 200 reviews. There are 198 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 198 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 42 |
|
21% |
| 9/10 | 48 |
|
24% |
| 8/10 | 60 |
|
30% |
| 7/10 | 19 |
|
10% |
| 6/10 | 14 |
|
7% |
| 5/10 | 7 |
|
4% |
| 4/10 | 3 |
|
2% |
| 3/10 | 5 |
|
3% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
81.36% Average
The raw data average (mean) for all the Skyline Gondola Queenstown valid reviews is 81.36% and is based on 198 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
173 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 198 valid reviews, the experience has 173 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 173 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 31 |
|
18% |
| 9/10 | 43 |
|
25% |
| 8/10 | 56 |
|
32% |
| 7/10 | 17 |
|
10% |
| 6/10 | 13 |
|
8% |
| 5/10 | 6 |
|
3% |
| 4/10 | 3 |
|
2% |
| 3/10 | 4 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
80.69% Average
The raw data average (mean) for all the Skyline Gondola Queenstown face-to-face reviews is 80.69% and is based on 173 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
82.07%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Rob Jones | 10/10 | 191 days | 100% |
| Christine Zivkovic | 3/10 | 740 days | 38% |
| Andrew Hammond | 8/10 | 2444 days | 3% |
| Tony Wilcomes | 8/10 | 3112 days | 2% |
| Jessica and Henry | 9/10 | 3355 days | 2% |
| Audeme Mechain | 9/10 | 3357 days | 2% |
| Alice Ormandy | 7/10 | 3401 days | 1% |
| Chloe Olsen | 10/10 | 3404 days | 2% |
| Barbara Knops | 8/10 | 3436 days | 1% |
| Manu Liberta | 10/10 | 3446 days | 2% |
| Patrick | 8/10 | 3449 days | 1% |
| Sabine | 8/10 | 3449 days | 1% |
| Yee How | 8/10 | 3454 days | 1% |
| Sophie | 10/10 | 3457 days | 1% |
| Nanda Dyke | 8/10 | 3462 days | 1% |
| Andy Howard | 9/10 | 3489 days | 1% |
| Sharron | 9/10 | 3489 days | 1% |
| Michael Regensburger | 10/10 | 3721 days | 1% |
| Timea Bagosi | 8/10 | 3723 days | 1% |
| Lothen | 7/10 | 3734 days | 1% |
| Melanie Kronbichler | 8/10 | 3753 days | 1% |
| Lea Watterson | 9/10 | 3756 days | 1% |
| Daniel Hill | 10/10 | 3778 days | 1% |
| Nicola Wiggan | 8/10 | 3796 days | 1% |
| Madita and Lisann | 6/10 | 3798 days | 1% |
| Corinna Fallenbuchel | 10/10 | 4164 days | 0% |
| Cora and Franzi | 6/10 | 4170 days | 0% |
| Ara Moore-Tuwhangai | 10/10 | 4393 days | 1% |
| Shona MacDonald | 9/10 | 4420 days | 1% |
| Niamh Duane | 6/10 | 4437 days | 1% |
| Matt Weston | 8/10 | 4437 days | 1% |
| Ann Wilson | 8/10 | 4440 days | 1% |
| M K | 10/10 | 4495 days | 1% |
| Shay Sofer | 8/10 | 4503 days | 1% |
| Guy David | 8/10 | 4503 days | 1% |
| Andreas Zapke | 8/10 | 4510 days | 1% |
| Caren van Gastel | 8/10 | 4514 days | 1% |
| Emeline Dupre | 6/10 | 4514 days | 1% |
| Kerri | 10/10 | 4635 days | 1% |
| Abby Rescr | 8/10 | 4819 days | 1% |
| Lorna and Seb | 7/10 | 4822 days | 1% |
| Erik Muchembled | 4/10 | 4823 days | 0% |
| Hannah Lia-Isis Kubillus | 7/10 | 4823 days | 1% |
| Patrycja Polakowska | 10/10 | 4829 days | 1% |
| Joey Mertzig | 8/10 | 4836 days | 1% |
| Ingeborg Ruysscher | 10/10 | 4878 days | 1% |
| Mike Edwards | 10/10 | 4894 days | 1% |
| Abby Rushmer | 8/10 | 4908 days | 1% |
| Auger | 9/10 | 4916 days | 1% |
| Auger | 9/10 | 4916 days | 1% |
| Ryan J | 5/10 | 5000 days | 0% |
| trevrobinson | 10/10 | 5000 days | 1% |
| Robin Sable | 10/10 | 5165 days | 1% |
| Sally Gordie | 9/10 | 5171 days | 1% |
| David Williams | 9/10 | 5172 days | 1% |
| Oliver Hardt | 6/10 | 5173 days | 1% |
| Matthias Angela | 6/10 | 5178 days | 1% |
| Lucy Duffy | 5/10 | 5187 days | 0% |
| B Sluis | 8/10 | 5193 days | 1% |
| Elaine | 10/10 | 5194 days | 1% |
| Bottoms | 9/10 | 5194 days | 1% |
| Patrick Grant | 8/10 | 5194 days | 1% |
| Hayley Atkinson | 10/10 | 5195 days | 1% |
| Melanie | 6/10 | 5196 days | 1% |
| Ed & Katie Riches | 7/10 | 5196 days | 1% |
| Nick & Adele Waller | 8/10 | 5196 days | 1% |
| Beat Kindler | 3/10 | 5196 days | 0% |
| Seth & Carla | 10/10 | 5198 days | 1% |
| Mary Mitchell | 8/10 | 5198 days | 1% |
| Tim Gamblen | 10/10 | 5201 days | 1% |
| Jonathan Philp | 8/10 | 5205 days | 1% |
| Andreas & Leonie Fehr | 3/10 | 5205 days | 0% |
| Rocco Christian | 5/10 | 5207 days | 0% |
| Carel | 7/10 | 5210 days | 1% |
| ge04jen | 9/10 | 5244 days | 1% |
| CMJ | 7/10 | 5244 days | 1% |
| Wendy Ashmore | 9/10 | 5291 days | 1% |
| Gertz | 7/10 | 5523 days | 1% |
| Sue Carren | 7/10 | 5527 days | 1% |
| Chris Forrest | 8/10 | 5529 days | 1% |
| Julie and Russ Charles | 10/10 | 5532 days | 1% |
| Julie | 3/10 | 5532 days | 0% |
| Kevin Wong | 10/10 | 5532 days | 1% |
| Hadas and Amichay Guter | 8/10 | 5535 days | 1% |
| John Stokes | 10/10 | 5538 days | 1% |
| Sufian Bin Uusof | 8/10 | 5541 days | 1% |
| Christine Gschwandtl | 10/10 | 5541 days | 1% |
| Ian & Phyllis | 8/10 | 5542 days | 1% |
| Harry Hammond | 7/10 | 5543 days | 1% |
| Bryan Higgins | 9/10 | 5548 days | 1% |
| Jennifer Sunderland | 9/10 | 5552 days | 1% |
| Alice Galley | 9/10 | 5553 days | 1% |
| Mr & Mrs Mackie | 9/10 | 5560 days | 1% |
| Bob Warne | 4/10 | 5561 days | 0% |
| John | 7/10 | 5562 days | 1% |
| Van den Borne | 8/10 | 5564 days | 1% |
| Bahner | 9/10 | 5566 days | 1% |
| Jochen | 8/10 | 5576 days | 1% |
| Andrew Hammond | 8/10 | 5701 days | 1% |
| Mary Van | 9/10 | 5731 days | 1% |
| craigy | 7/10 | 5762 days | 1% |
| Alice Hurkett | 10/10 | 5823 days | 1% |
| Amy | 8/10 | 5854 days | 1% |
| BelindaT | 10/10 | 5862 days | 1% |
| thomas merrin | 10/10 | 5884 days | 1% |
| nuwee | 10/10 | 5884 days | 1% |
| katrina Marshall | 9/10 | 5901 days | 1% |
| Ina | 5/10 | 5902 days | 0% |
| Kim Holtz | 8/10 | 5903 days | 1% |
| Peter G | 8/10 | 5909 days | 1% |
| Chris Helms | 8/10 | 5909 days | 1% |
| Rod C | 9/10 | 5913 days | 1% |
| Amanda Iavarone | 8/10 | 5921 days | 1% |
| Jann Clar | 9/10 | 5924 days | 1% |
| Armand | 8/10 | 5929 days | 1% |
| Yona | 9/10 | 5929 days | 1% |
| Ronny | 8/10 | 5929 days | 1% |
| Eva | 9/10 | 5932 days | 1% |
| margaret Klawitter | 10/10 | 5936 days | 1% |
| Annie | 8/10 | 5937 days | 1% |
| Tony X | 8/10 | 5938 days | 1% |
| Terry Phillips | 8/10 | 5940 days | 1% |
| nigelst | 7/10 | 5949 days | 1% |
| Dale W | 8/10 | 5952 days | 1% |
| Buss | 8/10 | 5956 days | 1% |
| Bartlett nz | 10/10 | 5960 days | 1% |
| Chung Family | 9/10 | 5963 days | 1% |
| carsteng | 8/10 | 5999 days | 1% |
| Mark Jenkins | 9/10 | 6013 days | 1% |
| eowyn2k | 9/10 | 6035 days | 1% |
| alanvn | 7/10 | 6118 days | 1% |
| DustyLaptop | 9/10 | 6188 days | 1% |
| nickm | 9/10 | 6204 days | 1% |
| Johnnie | 8/10 | 6230 days | 1% |
| TillE412 | 9/10 | 6234 days | 1% |
| streneer | 6/10 | 6236 days | 1% |
| PamB | 8/10 | 6237 days | 1% |
| KimC | 9/10 | 6237 days | 1% |
| StephaineFrance | 10/10 | 6246 days | 1% |
| Lisa Duin | 9/10 | 6247 days | 1% |
| Dirk | 9/10 | 6248 days | 1% |
| SteveB | 10/10 | 6249 days | 1% |
| Sally477 | 8/10 | 6250 days | 1% |
| b_van_reenan | 7/10 | 6255 days | 1% |
| Peter | 8/10 | 6265 days | 1% |
| BrunoG | 10/10 | 6267 days | 1% |
| Edcan | 10/10 | 6267 days | 1% |
| Jose | 9/10 | 6268 days | 1% |
| Michael | 8/10 | 6273 days | 1% |
| Yunker | 9/10 | 6297 days | 1% |
| SiegfriedL | 10/10 | 6304 days | 1% |
| john west | 6/10 | 6317 days | 1% |
| Mike | 10/10 | 6318 days | 1% |
| martin piper | 10/10 | 6329 days | 1% |
| Claire | 6/10 | 6335 days | 1% |
| P&L Mooney | 9/10 | 6424 days | 1% |
| Amy | 10/10 | 6445 days | 1% |
| Ellie | 8/10 | 6455 days | 1% |
| famlou | 9/10 | 6464 days | 1% |
| karina mainwaring | 10/10 | 6503 days | 1% |
| CollyBob | 8/10 | 6522 days | 1% |
| Rob Poels | 7/10 | 6626 days | 1% |
| Jason Page | 5/10 | 6629 days | 0% |
| Stuart Bartram | 9/10 | 6632 days | 1% |
| Klaus Uhl | 10/10 | 6632 days | 1% |
| Richard | 9/10 | 6633 days | 1% |
| Ria | 8/10 | 6636 days | 1% |
| Kerstin Brantryd | 8/10 | 6636 days | 1% |
| Christine McKenna | 9/10 | 6647 days | 1% |
| Aharon | 8/10 | 6647 days | 1% |
| Jurgen Westphal | 3/10 | 6649 days | 0% |
| Kenneth and Mette | 10/10 | 6649 days | 1% |
| Lisa Tame | 5/10 | 6650 days | 0% |
| Wanda | 9/10 | 6650 days | 1% |
| Cole Penelope | 9/10 | 6653 days | 1% |
| Roger & Margaret | 7/10 | 6663 days | 1% |
| V Wood | 6/10 | 6665 days | 1% |
| Sandra Gustafson | 8/10 | 6691 days | 1% |
| Gerber Liselotte | 9/10 | 6723 days | 1% |
| purplekat99 | 10/10 | 6736 days | 1% |
| Wendy Williams | 7/10 | 6741 days | 1% |
| Kim Tjornhed | 6/10 | 6816 days | 1% |
| Rene Schotvanger | 9/10 | 6851 days | 1% |
| Hans Knappmann | 9/10 | 6851 days | 1% |
| Julie | 9/10 | 6935 days | 1% |
| Svenja | 9/10 | 6965 days | 1% |
| Michael | 8/10 | 6967 days | 1% |
| Adi | 9/10 | 6975 days | 1% |
| Michael | 8/10 | 6986 days | 1% |
| John Beirne | 6/10 | 7003 days | 1% |
| Jennifer | 8/10 | 7003 days | 1% |
| Ian | 6/10 | 7003 days | 1% |
| Pam | 10/10 | 7005 days | 1% |
| Fabian | 5/10 | 7007 days | 0% |
| Shirely | 8/10 | 7014 days | 1% |
| Marriott | 8/10 | 7027 days | 1% |
| Leah | 7/10 | 7027 days | 1% |
| Ian | 4/10 | 7031 days | 0% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Skyline Gondola Queenstown experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-2.67% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 87 days. However the Skyline Gondola Queenstown experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Skyline Gondola Queenstown experience has been adjusted for 185 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 182 | -2.63% |
| 183 | -2.64% |
| 184 | -2.66% |
| 185 | -2.67% |
| 186 | -2.69% |
| 187 | -2.70% |
| 188 | -2.72% |
| … | … |
Balancing Adjustment
3.17% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
83%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.