Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Skyline Gondola Queenstown.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Skyline Gondola Queenstown
Valid Reviews
198 Valid Reviews
The Skyline Gondola Queenstown experience has a total of 200 reviews. There are 198 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 198 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 42 |
|
21% |
| 9/10 | 48 |
|
24% |
| 8/10 | 60 |
|
30% |
| 7/10 | 19 |
|
10% |
| 6/10 | 14 |
|
7% |
| 5/10 | 7 |
|
4% |
| 4/10 | 3 |
|
2% |
| 3/10 | 5 |
|
3% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
81.36% Average
The raw data average (mean) for all the Skyline Gondola Queenstown valid reviews is 81.36% and is based on 198 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
173 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 198 valid reviews, the experience has 173 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 173 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 31 |
|
18% |
| 9/10 | 43 |
|
25% |
| 8/10 | 56 |
|
32% |
| 7/10 | 17 |
|
10% |
| 6/10 | 13 |
|
8% |
| 5/10 | 6 |
|
3% |
| 4/10 | 3 |
|
2% |
| 3/10 | 4 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
80.69% Average
The raw data average (mean) for all the Skyline Gondola Queenstown face-to-face reviews is 80.69% and is based on 173 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
82.67%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Rob Jones | 10/10 | 292 days | 100% |
| Christine Zivkovic | 3/10 | 841 days | 34% |
| Andrew Hammond | 8/10 | 2545 days | 4% |
| Tony Wilcomes | 8/10 | 3213 days | 2% |
| Jessica and Henry | 9/10 | 3456 days | 2% |
| Audeme Mechain | 9/10 | 3458 days | 2% |
| Alice Ormandy | 7/10 | 3502 days | 1% |
| Chloe Olsen | 10/10 | 3505 days | 2% |
| Barbara Knops | 8/10 | 3537 days | 2% |
| Manu Liberta | 10/10 | 3547 days | 2% |
| Patrick | 8/10 | 3550 days | 1% |
| Sabine | 8/10 | 3550 days | 1% |
| Yee How | 8/10 | 3555 days | 1% |
| Sophie | 10/10 | 3558 days | 2% |
| Nanda Dyke | 8/10 | 3563 days | 1% |
| Andy Howard | 9/10 | 3590 days | 1% |
| Sharron | 9/10 | 3590 days | 1% |
| Michael Regensburger | 10/10 | 3822 days | 1% |
| Timea Bagosi | 8/10 | 3823 days | 1% |
| Lothen | 7/10 | 3835 days | 1% |
| Melanie Kronbichler | 8/10 | 3854 days | 1% |
| Lea Watterson | 9/10 | 3857 days | 1% |
| Daniel Hill | 10/10 | 3879 days | 1% |
| Nicola Wiggan | 8/10 | 3897 days | 1% |
| Madita and Lisann | 6/10 | 3899 days | 1% |
| Corinna Fallenbuchel | 10/10 | 4265 days | 0% |
| Cora and Franzi | 6/10 | 4271 days | 0% |
| Ara Moore-Tuwhangai | 10/10 | 4494 days | 1% |
| Shona MacDonald | 9/10 | 4521 days | 1% |
| Niamh Duane | 6/10 | 4538 days | 1% |
| Matt Weston | 8/10 | 4538 days | 1% |
| Ann Wilson | 8/10 | 4541 days | 1% |
| M K | 10/10 | 4596 days | 1% |
| Shay Sofer | 8/10 | 4604 days | 1% |
| Guy David | 8/10 | 4604 days | 1% |
| Andreas Zapke | 8/10 | 4611 days | 1% |
| Caren van Gastel | 8/10 | 4615 days | 1% |
| Emeline Dupre | 6/10 | 4615 days | 1% |
| Kerri | 10/10 | 4736 days | 1% |
| Abby Rescr | 8/10 | 4920 days | 1% |
| Lorna and Seb | 7/10 | 4923 days | 1% |
| Erik Muchembled | 4/10 | 4924 days | 0% |
| Hannah Lia-Isis Kubillus | 7/10 | 4924 days | 1% |
| Patrycja Polakowska | 10/10 | 4930 days | 1% |
| Joey Mertzig | 8/10 | 4937 days | 1% |
| Ingeborg Ruysscher | 10/10 | 4979 days | 1% |
| Mike Edwards | 10/10 | 4995 days | 1% |
| Abby Rushmer | 8/10 | 5009 days | 1% |
| Auger | 9/10 | 5017 days | 1% |
| Auger | 9/10 | 5017 days | 1% |
| Ryan J | 5/10 | 5101 days | 1% |
| trevrobinson | 10/10 | 5101 days | 1% |
| Robin Sable | 10/10 | 5266 days | 1% |
| Sally Gordie | 9/10 | 5272 days | 1% |
| David Williams | 9/10 | 5273 days | 1% |
| Oliver Hardt | 6/10 | 5274 days | 1% |
| Matthias Angela | 6/10 | 5279 days | 1% |
| Lucy Duffy | 5/10 | 5288 days | 1% |
| B Sluis | 8/10 | 5294 days | 1% |
| Elaine | 10/10 | 5295 days | 1% |
| Bottoms | 9/10 | 5295 days | 1% |
| Patrick Grant | 8/10 | 5295 days | 1% |
| Hayley Atkinson | 10/10 | 5296 days | 1% |
| Melanie | 6/10 | 5297 days | 1% |
| Ed & Katie Riches | 7/10 | 5297 days | 1% |
| Nick & Adele Waller | 8/10 | 5297 days | 1% |
| Beat Kindler | 3/10 | 5297 days | 0% |
| Seth & Carla | 10/10 | 5299 days | 1% |
| Mary Mitchell | 8/10 | 5299 days | 1% |
| Tim Gamblen | 10/10 | 5302 days | 1% |
| Jonathan Philp | 8/10 | 5306 days | 1% |
| Andreas & Leonie Fehr | 3/10 | 5306 days | 0% |
| Rocco Christian | 5/10 | 5308 days | 1% |
| Carel | 7/10 | 5311 days | 1% |
| ge04jen | 9/10 | 5345 days | 1% |
| CMJ | 7/10 | 5345 days | 1% |
| Wendy Ashmore | 9/10 | 5392 days | 1% |
| Gertz | 7/10 | 5624 days | 1% |
| Sue Carren | 7/10 | 5628 days | 1% |
| Chris Forrest | 8/10 | 5630 days | 1% |
| Julie and Russ Charles | 10/10 | 5633 days | 1% |
| Julie | 3/10 | 5633 days | 0% |
| Kevin Wong | 10/10 | 5633 days | 1% |
| Hadas and Amichay Guter | 8/10 | 5636 days | 1% |
| John Stokes | 10/10 | 5639 days | 1% |
| Sufian Bin Uusof | 8/10 | 5642 days | 1% |
| Christine Gschwandtl | 10/10 | 5642 days | 1% |
| Ian & Phyllis | 8/10 | 5643 days | 1% |
| Harry Hammond | 7/10 | 5644 days | 1% |
| Bryan Higgins | 9/10 | 5649 days | 1% |
| Jennifer Sunderland | 9/10 | 5653 days | 1% |
| Alice Galley | 9/10 | 5654 days | 1% |
| Mr & Mrs Mackie | 9/10 | 5661 days | 1% |
| Bob Warne | 4/10 | 5662 days | 0% |
| John | 7/10 | 5663 days | 1% |
| Van den Borne | 8/10 | 5665 days | 1% |
| Bahner | 9/10 | 5667 days | 1% |
| Jochen | 8/10 | 5677 days | 1% |
| Andrew Hammond | 8/10 | 5802 days | 1% |
| Mary Van | 9/10 | 5832 days | 1% |
| craigy | 7/10 | 5863 days | 1% |
| Alice Hurkett | 10/10 | 5924 days | 1% |
| Amy | 8/10 | 5955 days | 1% |
| BelindaT | 10/10 | 5963 days | 1% |
| thomas merrin | 10/10 | 5985 days | 1% |
| nuwee | 10/10 | 5985 days | 1% |
| katrina Marshall | 9/10 | 6002 days | 1% |
| Ina | 5/10 | 6003 days | 1% |
| Kim Holtz | 8/10 | 6004 days | 1% |
| Peter G | 8/10 | 6010 days | 1% |
| Chris Helms | 8/10 | 6010 days | 1% |
| Rod C | 9/10 | 6014 days | 1% |
| Amanda Iavarone | 8/10 | 6022 days | 1% |
| Jann Clar | 9/10 | 6025 days | 1% |
| Armand | 8/10 | 6030 days | 1% |
| Yona | 9/10 | 6030 days | 1% |
| Ronny | 8/10 | 6030 days | 1% |
| Eva | 9/10 | 6033 days | 1% |
| margaret Klawitter | 10/10 | 6037 days | 1% |
| Annie | 8/10 | 6038 days | 1% |
| Tony X | 8/10 | 6039 days | 1% |
| Terry Phillips | 8/10 | 6041 days | 1% |
| nigelst | 7/10 | 6050 days | 1% |
| Dale W | 8/10 | 6053 days | 1% |
| Buss | 8/10 | 6057 days | 1% |
| Bartlett nz | 10/10 | 6061 days | 1% |
| Chung Family | 9/10 | 6064 days | 1% |
| carsteng | 8/10 | 6100 days | 1% |
| Mark Jenkins | 9/10 | 6114 days | 1% |
| eowyn2k | 9/10 | 6136 days | 1% |
| alanvn | 7/10 | 6219 days | 1% |
| DustyLaptop | 9/10 | 6289 days | 1% |
| nickm | 9/10 | 6305 days | 1% |
| Johnnie | 8/10 | 6331 days | 1% |
| TillE412 | 9/10 | 6335 days | 1% |
| streneer | 6/10 | 6337 days | 1% |
| PamB | 8/10 | 6338 days | 1% |
| KimC | 9/10 | 6338 days | 1% |
| StephaineFrance | 10/10 | 6347 days | 1% |
| Lisa Duin | 9/10 | 6348 days | 1% |
| Dirk | 9/10 | 6349 days | 1% |
| SteveB | 10/10 | 6350 days | 1% |
| Sally477 | 8/10 | 6351 days | 1% |
| b_van_reenan | 7/10 | 6356 days | 1% |
| Peter | 8/10 | 6366 days | 1% |
| BrunoG | 10/10 | 6368 days | 1% |
| Edcan | 10/10 | 6368 days | 1% |
| Jose | 9/10 | 6369 days | 1% |
| Michael | 8/10 | 6374 days | 1% |
| Yunker | 9/10 | 6398 days | 1% |
| SiegfriedL | 10/10 | 6405 days | 1% |
| john west | 6/10 | 6418 days | 1% |
| Mike | 10/10 | 6419 days | 1% |
| martin piper | 10/10 | 6429 days | 1% |
| Claire | 6/10 | 6436 days | 1% |
| P&L Mooney | 9/10 | 6524 days | 1% |
| Amy | 10/10 | 6545 days | 1% |
| Ellie | 8/10 | 6556 days | 1% |
| famlou | 9/10 | 6565 days | 1% |
| karina mainwaring | 10/10 | 6604 days | 1% |
| CollyBob | 8/10 | 6622 days | 1% |
| Rob Poels | 7/10 | 6727 days | 1% |
| Jason Page | 5/10 | 6730 days | 1% |
| Stuart Bartram | 9/10 | 6733 days | 1% |
| Klaus Uhl | 10/10 | 6733 days | 1% |
| Richard | 9/10 | 6734 days | 1% |
| Ria | 8/10 | 6737 days | 1% |
| Kerstin Brantryd | 8/10 | 6737 days | 1% |
| Christine McKenna | 9/10 | 6748 days | 1% |
| Aharon | 8/10 | 6748 days | 1% |
| Jurgen Westphal | 3/10 | 6750 days | 0% |
| Kenneth and Mette | 10/10 | 6750 days | 1% |
| Lisa Tame | 5/10 | 6751 days | 1% |
| Wanda | 9/10 | 6751 days | 1% |
| Cole Penelope | 9/10 | 6754 days | 1% |
| Roger & Margaret | 7/10 | 6764 days | 1% |
| V Wood | 6/10 | 6766 days | 1% |
| Sandra Gustafson | 8/10 | 6792 days | 1% |
| Gerber Liselotte | 9/10 | 6824 days | 1% |
| purplekat99 | 10/10 | 6837 days | 1% |
| Wendy Williams | 7/10 | 6842 days | 1% |
| Kim Tjornhed | 6/10 | 6917 days | 1% |
| Rene Schotvanger | 9/10 | 6952 days | 1% |
| Hans Knappmann | 9/10 | 6952 days | 1% |
| Julie | 9/10 | 7036 days | 1% |
| Svenja | 9/10 | 7066 days | 1% |
| Michael | 8/10 | 7068 days | 1% |
| Adi | 9/10 | 7076 days | 1% |
| Michael | 8/10 | 7087 days | 1% |
| John Beirne | 6/10 | 7104 days | 1% |
| Jennifer | 8/10 | 7104 days | 1% |
| Ian | 6/10 | 7104 days | 1% |
| Pam | 10/10 | 7106 days | 1% |
| Fabian | 5/10 | 7108 days | 1% |
| Shirely | 8/10 | 7115 days | 1% |
| Marriott | 8/10 | 7128 days | 1% |
| Leah | 7/10 | 7128 days | 1% |
| Ian | 4/10 | 7132 days | 0% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Skyline Gondola Queenstown experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-2.38% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 109 days. However the Skyline Gondola Queenstown experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Skyline Gondola Queenstown experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -2.34% |
| 198 | -2.36% |
| 199 | -2.37% |
| 200 | -2.38% |
| 201 | -2.39% |
| 202 | -2.40% |
| 203 | -2.42% |
| … | … |
Balancing Adjustment
2.92% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
83%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.