Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Skyline Gondola Queenstown.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Skyline Gondola Queenstown
Valid Reviews
198 Valid Reviews
The Skyline Gondola Queenstown experience has a total of 200 reviews. There are 198 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 198 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 42 |
|
21% |
| 9/10 | 48 |
|
24% |
| 8/10 | 60 |
|
30% |
| 7/10 | 19 |
|
10% |
| 6/10 | 14 |
|
7% |
| 5/10 | 7 |
|
4% |
| 4/10 | 3 |
|
2% |
| 3/10 | 5 |
|
3% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
81.36% Average
The raw data average (mean) for all the Skyline Gondola Queenstown valid reviews is 81.36% and is based on 198 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
173 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 198 valid reviews, the experience has 173 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 173 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 31 |
|
18% |
| 9/10 | 43 |
|
25% |
| 8/10 | 56 |
|
32% |
| 7/10 | 17 |
|
10% |
| 6/10 | 13 |
|
8% |
| 5/10 | 6 |
|
3% |
| 4/10 | 3 |
|
2% |
| 3/10 | 4 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
80.69% Average
The raw data average (mean) for all the Skyline Gondola Queenstown face-to-face reviews is 80.69% and is based on 173 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
81.35%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Rob Jones | 10/10 | 48 days | 100% |
| Christine Zivkovic | 3/10 | 597 days | 43% |
| Andrew Hammond | 8/10 | 2301 days | 4% |
| Tony Wilcomes | 8/10 | 2969 days | 3% |
| Jessica and Henry | 9/10 | 3212 days | 2% |
| Audeme Mechain | 9/10 | 3214 days | 2% |
| Alice Ormandy | 7/10 | 3258 days | 2% |
| Chloe Olsen | 10/10 | 3261 days | 2% |
| Barbara Knops | 8/10 | 3293 days | 2% |
| Manu Liberta | 10/10 | 3303 days | 2% |
| Patrick | 8/10 | 3306 days | 2% |
| Sabine | 8/10 | 3306 days | 2% |
| Yee How | 8/10 | 3311 days | 2% |
| Sophie | 10/10 | 3314 days | 2% |
| Nanda Dyke | 8/10 | 3319 days | 2% |
| Andy Howard | 9/10 | 3346 days | 2% |
| Sharron | 9/10 | 3346 days | 2% |
| Michael Regensburger | 10/10 | 3578 days | 2% |
| Timea Bagosi | 8/10 | 3580 days | 2% |
| Lothen | 7/10 | 3591 days | 1% |
| Melanie Kronbichler | 8/10 | 3610 days | 1% |
| Lea Watterson | 9/10 | 3613 days | 1% |
| Daniel Hill | 10/10 | 3635 days | 1% |
| Nicola Wiggan | 8/10 | 3653 days | 1% |
| Madita and Lisann | 6/10 | 3655 days | 1% |
| Corinna Fallenbuchel | 10/10 | 4021 days | 1% |
| Cora and Franzi | 6/10 | 4027 days | 1% |
| Ara Moore-Tuwhangai | 10/10 | 4250 days | 0% |
| Shona MacDonald | 9/10 | 4277 days | 0% |
| Niamh Duane | 6/10 | 4294 days | 0% |
| Matt Weston | 8/10 | 4294 days | 0% |
| Ann Wilson | 8/10 | 4297 days | 0% |
| M K | 10/10 | 4352 days | 0% |
| Shay Sofer | 8/10 | 4360 days | 0% |
| Guy David | 8/10 | 4360 days | 0% |
| Andreas Zapke | 8/10 | 4367 days | 0% |
| Caren van Gastel | 8/10 | 4371 days | 0% |
| Emeline Dupre | 6/10 | 4371 days | 0% |
| Kerri | 10/10 | 4492 days | 1% |
| Abby Rescr | 8/10 | 4676 days | 1% |
| Lorna and Seb | 7/10 | 4679 days | 1% |
| Erik Muchembled | 4/10 | 4680 days | 1% |
| Hannah Lia-Isis Kubillus | 7/10 | 4680 days | 1% |
| Patrycja Polakowska | 10/10 | 4686 days | 1% |
| Joey Mertzig | 8/10 | 4693 days | 1% |
| Ingeborg Ruysscher | 10/10 | 4735 days | 1% |
| Mike Edwards | 10/10 | 4751 days | 1% |
| Abby Rushmer | 8/10 | 4765 days | 1% |
| Auger | 9/10 | 4773 days | 1% |
| Auger | 9/10 | 4773 days | 1% |
| Ryan J | 5/10 | 4857 days | 1% |
| trevrobinson | 10/10 | 4857 days | 1% |
| Robin Sable | 10/10 | 5022 days | 1% |
| Sally Gordie | 9/10 | 5028 days | 1% |
| David Williams | 9/10 | 5029 days | 1% |
| Oliver Hardt | 6/10 | 5030 days | 1% |
| Matthias Angela | 6/10 | 5035 days | 1% |
| Lucy Duffy | 5/10 | 5044 days | 1% |
| B Sluis | 8/10 | 5050 days | 1% |
| Elaine | 10/10 | 5051 days | 1% |
| Bottoms | 9/10 | 5051 days | 1% |
| Patrick Grant | 8/10 | 5051 days | 1% |
| Hayley Atkinson | 10/10 | 5052 days | 1% |
| Melanie | 6/10 | 5053 days | 1% |
| Ed & Katie Riches | 7/10 | 5053 days | 1% |
| Nick & Adele Waller | 8/10 | 5053 days | 1% |
| Beat Kindler | 3/10 | 5053 days | 1% |
| Seth & Carla | 10/10 | 5055 days | 1% |
| Mary Mitchell | 8/10 | 5055 days | 1% |
| Tim Gamblen | 10/10 | 5058 days | 1% |
| Jonathan Philp | 8/10 | 5062 days | 1% |
| Andreas & Leonie Fehr | 3/10 | 5062 days | 1% |
| Rocco Christian | 5/10 | 5064 days | 1% |
| Carel | 7/10 | 5067 days | 1% |
| ge04jen | 9/10 | 5101 days | 1% |
| CMJ | 7/10 | 5101 days | 1% |
| Wendy Ashmore | 9/10 | 5148 days | 1% |
| Gertz | 7/10 | 5380 days | 1% |
| Sue Carren | 7/10 | 5384 days | 1% |
| Chris Forrest | 8/10 | 5386 days | 1% |
| Julie and Russ Charles | 10/10 | 5389 days | 1% |
| Julie | 3/10 | 5389 days | 1% |
| Kevin Wong | 10/10 | 5389 days | 1% |
| Hadas and Amichay Guter | 8/10 | 5392 days | 1% |
| John Stokes | 10/10 | 5395 days | 1% |
| Sufian Bin Uusof | 8/10 | 5398 days | 1% |
| Christine Gschwandtl | 10/10 | 5398 days | 1% |
| Ian & Phyllis | 8/10 | 5399 days | 1% |
| Harry Hammond | 7/10 | 5400 days | 1% |
| Bryan Higgins | 9/10 | 5405 days | 1% |
| Jennifer Sunderland | 9/10 | 5409 days | 1% |
| Alice Galley | 9/10 | 5410 days | 1% |
| Mr & Mrs Mackie | 9/10 | 5417 days | 1% |
| Bob Warne | 4/10 | 5418 days | 1% |
| John | 7/10 | 5419 days | 1% |
| Van den Borne | 8/10 | 5421 days | 1% |
| Bahner | 9/10 | 5423 days | 1% |
| Jochen | 8/10 | 5433 days | 1% |
| Andrew Hammond | 8/10 | 5558 days | 1% |
| Mary Van | 9/10 | 5588 days | 1% |
| craigy | 7/10 | 5619 days | 1% |
| Alice Hurkett | 10/10 | 5680 days | 1% |
| Amy | 8/10 | 5711 days | 1% |
| BelindaT | 10/10 | 5719 days | 1% |
| thomas merrin | 10/10 | 5741 days | 1% |
| nuwee | 10/10 | 5741 days | 1% |
| katrina Marshall | 9/10 | 5758 days | 1% |
| Ina | 5/10 | 5759 days | 1% |
| Kim Holtz | 8/10 | 5760 days | 1% |
| Peter G | 8/10 | 5766 days | 1% |
| Chris Helms | 8/10 | 5766 days | 1% |
| Rod C | 9/10 | 5770 days | 1% |
| Amanda Iavarone | 8/10 | 5778 days | 1% |
| Jann Clar | 9/10 | 5781 days | 1% |
| Armand | 8/10 | 5786 days | 1% |
| Yona | 9/10 | 5786 days | 1% |
| Ronny | 8/10 | 5786 days | 1% |
| Eva | 9/10 | 5789 days | 1% |
| margaret Klawitter | 10/10 | 5793 days | 1% |
| Annie | 8/10 | 5794 days | 1% |
| Tony X | 8/10 | 5795 days | 1% |
| Terry Phillips | 8/10 | 5797 days | 1% |
| nigelst | 7/10 | 5806 days | 1% |
| Dale W | 8/10 | 5809 days | 1% |
| Buss | 8/10 | 5813 days | 1% |
| Bartlett nz | 10/10 | 5817 days | 1% |
| Chung Family | 9/10 | 5820 days | 1% |
| carsteng | 8/10 | 5856 days | 1% |
| Mark Jenkins | 9/10 | 5870 days | 1% |
| eowyn2k | 9/10 | 5892 days | 1% |
| alanvn | 7/10 | 5975 days | 1% |
| DustyLaptop | 9/10 | 6045 days | 1% |
| nickm | 9/10 | 6061 days | 1% |
| Johnnie | 8/10 | 6087 days | 1% |
| TillE412 | 9/10 | 6091 days | 1% |
| streneer | 6/10 | 6093 days | 1% |
| PamB | 8/10 | 6094 days | 1% |
| KimC | 9/10 | 6094 days | 1% |
| StephaineFrance | 10/10 | 6103 days | 1% |
| Lisa Duin | 9/10 | 6104 days | 1% |
| Dirk | 9/10 | 6106 days | 1% |
| SteveB | 10/10 | 6106 days | 1% |
| Sally477 | 8/10 | 6107 days | 1% |
| b_van_reenan | 7/10 | 6113 days | 1% |
| Peter | 8/10 | 6123 days | 1% |
| BrunoG | 10/10 | 6124 days | 1% |
| Edcan | 10/10 | 6124 days | 1% |
| Jose | 9/10 | 6126 days | 1% |
| Michael | 8/10 | 6130 days | 1% |
| Yunker | 9/10 | 6155 days | 1% |
| SiegfriedL | 10/10 | 6161 days | 1% |
| john west | 6/10 | 6174 days | 1% |
| Mike | 10/10 | 6176 days | 1% |
| martin piper | 10/10 | 6186 days | 1% |
| Claire | 6/10 | 6192 days | 1% |
| P&L Mooney | 9/10 | 6281 days | 1% |
| Amy | 10/10 | 6302 days | 1% |
| Ellie | 8/10 | 6313 days | 1% |
| famlou | 9/10 | 6322 days | 1% |
| karina mainwaring | 10/10 | 6361 days | 1% |
| CollyBob | 8/10 | 6379 days | 1% |
| Rob Poels | 7/10 | 6483 days | 1% |
| Jason Page | 5/10 | 6486 days | 1% |
| Stuart Bartram | 9/10 | 6489 days | 1% |
| Klaus Uhl | 10/10 | 6489 days | 1% |
| Richard | 9/10 | 6490 days | 1% |
| Ria | 8/10 | 6493 days | 1% |
| Kerstin Brantryd | 8/10 | 6493 days | 1% |
| Christine McKenna | 9/10 | 6504 days | 1% |
| Aharon | 8/10 | 6504 days | 1% |
| Jurgen Westphal | 3/10 | 6506 days | 1% |
| Kenneth and Mette | 10/10 | 6506 days | 1% |
| Lisa Tame | 5/10 | 6507 days | 1% |
| Wanda | 9/10 | 6507 days | 1% |
| Cole Penelope | 9/10 | 6510 days | 1% |
| Roger & Margaret | 7/10 | 6520 days | 1% |
| V Wood | 6/10 | 6522 days | 1% |
| Sandra Gustafson | 8/10 | 6548 days | 1% |
| Gerber Liselotte | 9/10 | 6580 days | 1% |
| purplekat99 | 10/10 | 6593 days | 1% |
| Wendy Williams | 7/10 | 6598 days | 1% |
| Kim Tjornhed | 6/10 | 6673 days | 1% |
| Rene Schotvanger | 9/10 | 6708 days | 1% |
| Hans Knappmann | 9/10 | 6708 days | 1% |
| Julie | 9/10 | 6792 days | 1% |
| Svenja | 9/10 | 6822 days | 1% |
| Michael | 8/10 | 6824 days | 1% |
| Adi | 9/10 | 6832 days | 1% |
| Michael | 8/10 | 6843 days | 1% |
| John Beirne | 6/10 | 6860 days | 1% |
| Jennifer | 8/10 | 6860 days | 1% |
| Ian | 6/10 | 6860 days | 1% |
| Pam | 10/10 | 6862 days | 1% |
| Fabian | 5/10 | 6864 days | 1% |
| Shirely | 8/10 | 6871 days | 1% |
| Marriott | 8/10 | 6884 days | 1% |
| Leah | 7/10 | 6884 days | 1% |
| Ian | 4/10 | 6888 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Skyline Gondola Queenstown experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.85% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the Skyline Gondola Queenstown experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Skyline Gondola Queenstown experience has been adjusted for 42 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 39 | -0.79% |
| 40 | -0.81% |
| 41 | -0.83% |
| 42 | -0.85% |
| 43 | -0.87% |
| 44 | -0.89% |
| 45 | -0.91% |
| … | … |
Balancing Adjustment
2.86% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
83%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.