Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Skyline Gondola Queenstown.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Skyline Gondola Queenstown
Valid Reviews
198 Valid Reviews
The Skyline Gondola Queenstown experience has a total of 200 reviews. There are 198 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 198 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 42 |
|
21% |
| 9/10 | 48 |
|
24% |
| 8/10 | 60 |
|
30% |
| 7/10 | 19 |
|
10% |
| 6/10 | 14 |
|
7% |
| 5/10 | 7 |
|
4% |
| 4/10 | 3 |
|
2% |
| 3/10 | 5 |
|
3% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
81.36% Average
The raw data average (mean) for all the Skyline Gondola Queenstown valid reviews is 81.36% and is based on 198 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
173 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 198 valid reviews, the experience has 173 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 173 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 31 |
|
18% |
| 9/10 | 43 |
|
25% |
| 8/10 | 56 |
|
32% |
| 7/10 | 17 |
|
10% |
| 6/10 | 13 |
|
8% |
| 5/10 | 6 |
|
3% |
| 4/10 | 3 |
|
2% |
| 3/10 | 4 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
80.69% Average
The raw data average (mean) for all the Skyline Gondola Queenstown face-to-face reviews is 80.69% and is based on 173 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
82.54%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Rob Jones | 10/10 | 272 days | 100% |
| Christine Zivkovic | 3/10 | 821 days | 35% |
| Andrew Hammond | 8/10 | 2525 days | 3% |
| Tony Wilcomes | 8/10 | 3193 days | 2% |
| Jessica and Henry | 9/10 | 3436 days | 2% |
| Audeme Mechain | 9/10 | 3438 days | 2% |
| Alice Ormandy | 7/10 | 3482 days | 1% |
| Chloe Olsen | 10/10 | 3485 days | 2% |
| Barbara Knops | 8/10 | 3517 days | 2% |
| Manu Liberta | 10/10 | 3527 days | 2% |
| Patrick | 8/10 | 3530 days | 1% |
| Sabine | 8/10 | 3530 days | 1% |
| Yee How | 8/10 | 3535 days | 1% |
| Sophie | 10/10 | 3538 days | 1% |
| Nanda Dyke | 8/10 | 3543 days | 1% |
| Andy Howard | 9/10 | 3570 days | 1% |
| Sharron | 9/10 | 3570 days | 1% |
| Michael Regensburger | 10/10 | 3802 days | 1% |
| Timea Bagosi | 8/10 | 3803 days | 1% |
| Lothen | 7/10 | 3815 days | 1% |
| Melanie Kronbichler | 8/10 | 3834 days | 1% |
| Lea Watterson | 9/10 | 3837 days | 1% |
| Daniel Hill | 10/10 | 3859 days | 1% |
| Nicola Wiggan | 8/10 | 3877 days | 1% |
| Madita and Lisann | 6/10 | 3879 days | 1% |
| Corinna Fallenbuchel | 10/10 | 4245 days | 0% |
| Cora and Franzi | 6/10 | 4251 days | 0% |
| Ara Moore-Tuwhangai | 10/10 | 4474 days | 1% |
| Shona MacDonald | 9/10 | 4501 days | 1% |
| Niamh Duane | 6/10 | 4518 days | 1% |
| Matt Weston | 8/10 | 4518 days | 1% |
| Ann Wilson | 8/10 | 4521 days | 1% |
| M K | 10/10 | 4576 days | 1% |
| Shay Sofer | 8/10 | 4584 days | 1% |
| Guy David | 8/10 | 4584 days | 1% |
| Andreas Zapke | 8/10 | 4591 days | 1% |
| Caren van Gastel | 8/10 | 4595 days | 1% |
| Emeline Dupre | 6/10 | 4595 days | 1% |
| Kerri | 10/10 | 4716 days | 1% |
| Abby Rescr | 8/10 | 4900 days | 1% |
| Lorna and Seb | 7/10 | 4903 days | 1% |
| Erik Muchembled | 4/10 | 4904 days | 0% |
| Hannah Lia-Isis Kubillus | 7/10 | 4904 days | 1% |
| Patrycja Polakowska | 10/10 | 4910 days | 1% |
| Joey Mertzig | 8/10 | 4917 days | 1% |
| Ingeborg Ruysscher | 10/10 | 4959 days | 1% |
| Mike Edwards | 10/10 | 4975 days | 1% |
| Abby Rushmer | 8/10 | 4989 days | 1% |
| Auger | 9/10 | 4997 days | 1% |
| Auger | 9/10 | 4997 days | 1% |
| Ryan J | 5/10 | 5081 days | 1% |
| trevrobinson | 10/10 | 5081 days | 1% |
| Robin Sable | 10/10 | 5246 days | 1% |
| Sally Gordie | 9/10 | 5252 days | 1% |
| David Williams | 9/10 | 5253 days | 1% |
| Oliver Hardt | 6/10 | 5254 days | 1% |
| Matthias Angela | 6/10 | 5259 days | 1% |
| Lucy Duffy | 5/10 | 5268 days | 1% |
| B Sluis | 8/10 | 5274 days | 1% |
| Elaine | 10/10 | 5275 days | 1% |
| Bottoms | 9/10 | 5275 days | 1% |
| Patrick Grant | 8/10 | 5275 days | 1% |
| Hayley Atkinson | 10/10 | 5276 days | 1% |
| Melanie | 6/10 | 5277 days | 1% |
| Ed & Katie Riches | 7/10 | 5277 days | 1% |
| Nick & Adele Waller | 8/10 | 5277 days | 1% |
| Beat Kindler | 3/10 | 5277 days | 0% |
| Seth & Carla | 10/10 | 5279 days | 1% |
| Mary Mitchell | 8/10 | 5279 days | 1% |
| Tim Gamblen | 10/10 | 5282 days | 1% |
| Jonathan Philp | 8/10 | 5286 days | 1% |
| Andreas & Leonie Fehr | 3/10 | 5286 days | 0% |
| Rocco Christian | 5/10 | 5288 days | 1% |
| Carel | 7/10 | 5291 days | 1% |
| ge04jen | 9/10 | 5325 days | 1% |
| CMJ | 7/10 | 5325 days | 1% |
| Wendy Ashmore | 9/10 | 5372 days | 1% |
| Gertz | 7/10 | 5604 days | 1% |
| Sue Carren | 7/10 | 5608 days | 1% |
| Chris Forrest | 8/10 | 5610 days | 1% |
| Julie and Russ Charles | 10/10 | 5613 days | 1% |
| Julie | 3/10 | 5613 days | 0% |
| Kevin Wong | 10/10 | 5613 days | 1% |
| Hadas and Amichay Guter | 8/10 | 5616 days | 1% |
| John Stokes | 10/10 | 5619 days | 1% |
| Sufian Bin Uusof | 8/10 | 5622 days | 1% |
| Christine Gschwandtl | 10/10 | 5622 days | 1% |
| Ian & Phyllis | 8/10 | 5623 days | 1% |
| Harry Hammond | 7/10 | 5624 days | 1% |
| Bryan Higgins | 9/10 | 5629 days | 1% |
| Jennifer Sunderland | 9/10 | 5633 days | 1% |
| Alice Galley | 9/10 | 5634 days | 1% |
| Mr & Mrs Mackie | 9/10 | 5641 days | 1% |
| Bob Warne | 4/10 | 5642 days | 0% |
| John | 7/10 | 5643 days | 1% |
| Van den Borne | 8/10 | 5645 days | 1% |
| Bahner | 9/10 | 5647 days | 1% |
| Jochen | 8/10 | 5657 days | 1% |
| Andrew Hammond | 8/10 | 5782 days | 1% |
| Mary Van | 9/10 | 5812 days | 1% |
| craigy | 7/10 | 5843 days | 1% |
| Alice Hurkett | 10/10 | 5904 days | 1% |
| Amy | 8/10 | 5935 days | 1% |
| BelindaT | 10/10 | 5943 days | 1% |
| thomas merrin | 10/10 | 5965 days | 1% |
| nuwee | 10/10 | 5965 days | 1% |
| katrina Marshall | 9/10 | 5982 days | 1% |
| Ina | 5/10 | 5983 days | 1% |
| Kim Holtz | 8/10 | 5984 days | 1% |
| Peter G | 8/10 | 5990 days | 1% |
| Chris Helms | 8/10 | 5990 days | 1% |
| Rod C | 9/10 | 5994 days | 1% |
| Amanda Iavarone | 8/10 | 6002 days | 1% |
| Jann Clar | 9/10 | 6005 days | 1% |
| Armand | 8/10 | 6010 days | 1% |
| Yona | 9/10 | 6010 days | 1% |
| Ronny | 8/10 | 6010 days | 1% |
| Eva | 9/10 | 6013 days | 1% |
| margaret Klawitter | 10/10 | 6017 days | 1% |
| Annie | 8/10 | 6018 days | 1% |
| Tony X | 8/10 | 6019 days | 1% |
| Terry Phillips | 8/10 | 6021 days | 1% |
| nigelst | 7/10 | 6030 days | 1% |
| Dale W | 8/10 | 6033 days | 1% |
| Buss | 8/10 | 6037 days | 1% |
| Bartlett nz | 10/10 | 6041 days | 1% |
| Chung Family | 9/10 | 6044 days | 1% |
| carsteng | 8/10 | 6080 days | 1% |
| Mark Jenkins | 9/10 | 6094 days | 1% |
| eowyn2k | 9/10 | 6116 days | 1% |
| alanvn | 7/10 | 6199 days | 1% |
| DustyLaptop | 9/10 | 6269 days | 1% |
| nickm | 9/10 | 6285 days | 1% |
| Johnnie | 8/10 | 6311 days | 1% |
| TillE412 | 9/10 | 6315 days | 1% |
| streneer | 6/10 | 6317 days | 1% |
| PamB | 8/10 | 6318 days | 1% |
| KimC | 9/10 | 6318 days | 1% |
| StephaineFrance | 10/10 | 6327 days | 1% |
| Lisa Duin | 9/10 | 6328 days | 1% |
| Dirk | 9/10 | 6329 days | 1% |
| SteveB | 10/10 | 6330 days | 1% |
| Sally477 | 8/10 | 6331 days | 1% |
| b_van_reenan | 7/10 | 6336 days | 1% |
| Peter | 8/10 | 6346 days | 1% |
| BrunoG | 10/10 | 6348 days | 1% |
| Edcan | 10/10 | 6348 days | 1% |
| Jose | 9/10 | 6349 days | 1% |
| Michael | 8/10 | 6354 days | 1% |
| Yunker | 9/10 | 6378 days | 1% |
| SiegfriedL | 10/10 | 6385 days | 1% |
| john west | 6/10 | 6398 days | 1% |
| Mike | 10/10 | 6399 days | 1% |
| martin piper | 10/10 | 6409 days | 1% |
| Claire | 6/10 | 6415 days | 1% |
| P&L Mooney | 9/10 | 6504 days | 1% |
| Amy | 10/10 | 6525 days | 1% |
| Ellie | 8/10 | 6536 days | 1% |
| famlou | 9/10 | 6545 days | 1% |
| karina mainwaring | 10/10 | 6584 days | 1% |
| CollyBob | 8/10 | 6602 days | 1% |
| Rob Poels | 7/10 | 6707 days | 1% |
| Jason Page | 5/10 | 6710 days | 1% |
| Stuart Bartram | 9/10 | 6713 days | 1% |
| Klaus Uhl | 10/10 | 6713 days | 1% |
| Richard | 9/10 | 6714 days | 1% |
| Ria | 8/10 | 6717 days | 1% |
| Kerstin Brantryd | 8/10 | 6717 days | 1% |
| Christine McKenna | 9/10 | 6728 days | 1% |
| Aharon | 8/10 | 6728 days | 1% |
| Jurgen Westphal | 3/10 | 6730 days | 0% |
| Kenneth and Mette | 10/10 | 6730 days | 1% |
| Lisa Tame | 5/10 | 6731 days | 1% |
| Wanda | 9/10 | 6731 days | 1% |
| Cole Penelope | 9/10 | 6734 days | 1% |
| Roger & Margaret | 7/10 | 6744 days | 1% |
| V Wood | 6/10 | 6746 days | 1% |
| Sandra Gustafson | 8/10 | 6772 days | 1% |
| Gerber Liselotte | 9/10 | 6804 days | 1% |
| purplekat99 | 10/10 | 6817 days | 1% |
| Wendy Williams | 7/10 | 6822 days | 1% |
| Kim Tjornhed | 6/10 | 6897 days | 1% |
| Rene Schotvanger | 9/10 | 6932 days | 1% |
| Hans Knappmann | 9/10 | 6932 days | 1% |
| Julie | 9/10 | 7016 days | 1% |
| Svenja | 9/10 | 7046 days | 1% |
| Michael | 8/10 | 7048 days | 1% |
| Adi | 9/10 | 7056 days | 1% |
| Michael | 8/10 | 7067 days | 1% |
| John Beirne | 6/10 | 7084 days | 1% |
| Jennifer | 8/10 | 7084 days | 1% |
| Ian | 6/10 | 7084 days | 1% |
| Pam | 10/10 | 7086 days | 1% |
| Fabian | 5/10 | 7088 days | 1% |
| Shirely | 8/10 | 7095 days | 1% |
| Marriott | 8/10 | 7108 days | 1% |
| Leah | 7/10 | 7108 days | 1% |
| Ian | 4/10 | 7112 days | 0% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Skyline Gondola Queenstown experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-2.09% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 123 days. However the Skyline Gondola Queenstown experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Skyline Gondola Queenstown experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -2.06% |
| 198 | -2.07% |
| 199 | -2.08% |
| 200 | -2.09% |
| 201 | -2.10% |
| 202 | -2.12% |
| 203 | -2.13% |
| … | … |
Balancing Adjustment
2.88% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
83%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.