Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Skyline Gondola Queenstown.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Skyline Gondola Queenstown
Valid Reviews
198 Valid Reviews
The Skyline Gondola Queenstown experience has a total of 200 reviews. There are 198 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 198 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 42 |
|
21% |
| 9/10 | 48 |
|
24% |
| 8/10 | 60 |
|
30% |
| 7/10 | 19 |
|
10% |
| 6/10 | 14 |
|
7% |
| 5/10 | 7 |
|
4% |
| 4/10 | 3 |
|
2% |
| 3/10 | 5 |
|
3% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
81.36% Average
The raw data average (mean) for all the Skyline Gondola Queenstown valid reviews is 81.36% and is based on 198 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
173 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 198 valid reviews, the experience has 173 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 173 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 31 |
|
18% |
| 9/10 | 43 |
|
25% |
| 8/10 | 56 |
|
32% |
| 7/10 | 17 |
|
10% |
| 6/10 | 13 |
|
8% |
| 5/10 | 6 |
|
3% |
| 4/10 | 3 |
|
2% |
| 3/10 | 4 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
80.69% Average
The raw data average (mean) for all the Skyline Gondola Queenstown face-to-face reviews is 80.69% and is based on 173 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
82.18%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Rob Jones | 10/10 | 211 days | 100% |
| Christine Zivkovic | 3/10 | 760 days | 37% |
| Andrew Hammond | 8/10 | 2464 days | 3% |
| Tony Wilcomes | 8/10 | 3132 days | 2% |
| Jessica and Henry | 9/10 | 3375 days | 2% |
| Audeme Mechain | 9/10 | 3377 days | 2% |
| Alice Ormandy | 7/10 | 3421 days | 1% |
| Chloe Olsen | 10/10 | 3424 days | 2% |
| Barbara Knops | 8/10 | 3456 days | 1% |
| Manu Liberta | 10/10 | 3466 days | 2% |
| Patrick | 8/10 | 3469 days | 1% |
| Sabine | 8/10 | 3469 days | 1% |
| Yee How | 8/10 | 3474 days | 1% |
| Sophie | 10/10 | 3477 days | 1% |
| Nanda Dyke | 8/10 | 3482 days | 1% |
| Andy Howard | 9/10 | 3509 days | 1% |
| Sharron | 9/10 | 3509 days | 1% |
| Michael Regensburger | 10/10 | 3741 days | 1% |
| Timea Bagosi | 8/10 | 3743 days | 1% |
| Lothen | 7/10 | 3754 days | 1% |
| Melanie Kronbichler | 8/10 | 3773 days | 1% |
| Lea Watterson | 9/10 | 3776 days | 1% |
| Daniel Hill | 10/10 | 3798 days | 1% |
| Nicola Wiggan | 8/10 | 3816 days | 1% |
| Madita and Lisann | 6/10 | 3818 days | 1% |
| Corinna Fallenbuchel | 10/10 | 4184 days | 0% |
| Cora and Franzi | 6/10 | 4190 days | 0% |
| Ara Moore-Tuwhangai | 10/10 | 4413 days | 1% |
| Shona MacDonald | 9/10 | 4440 days | 1% |
| Niamh Duane | 6/10 | 4457 days | 1% |
| Matt Weston | 8/10 | 4457 days | 1% |
| Ann Wilson | 8/10 | 4460 days | 1% |
| M K | 10/10 | 4515 days | 1% |
| Shay Sofer | 8/10 | 4523 days | 1% |
| Guy David | 8/10 | 4523 days | 1% |
| Andreas Zapke | 8/10 | 4530 days | 1% |
| Caren van Gastel | 8/10 | 4534 days | 1% |
| Emeline Dupre | 6/10 | 4534 days | 1% |
| Kerri | 10/10 | 4655 days | 1% |
| Abby Rescr | 8/10 | 4839 days | 1% |
| Lorna and Seb | 7/10 | 4842 days | 1% |
| Erik Muchembled | 4/10 | 4843 days | 0% |
| Hannah Lia-Isis Kubillus | 7/10 | 4843 days | 1% |
| Patrycja Polakowska | 10/10 | 4849 days | 1% |
| Joey Mertzig | 8/10 | 4856 days | 1% |
| Ingeborg Ruysscher | 10/10 | 4898 days | 1% |
| Mike Edwards | 10/10 | 4914 days | 1% |
| Abby Rushmer | 8/10 | 4928 days | 1% |
| Auger | 9/10 | 4936 days | 1% |
| Auger | 9/10 | 4936 days | 1% |
| Ryan J | 5/10 | 5020 days | 0% |
| trevrobinson | 10/10 | 5020 days | 1% |
| Robin Sable | 10/10 | 5185 days | 1% |
| Sally Gordie | 9/10 | 5191 days | 1% |
| David Williams | 9/10 | 5192 days | 1% |
| Oliver Hardt | 6/10 | 5193 days | 1% |
| Matthias Angela | 6/10 | 5198 days | 1% |
| Lucy Duffy | 5/10 | 5207 days | 0% |
| B Sluis | 8/10 | 5213 days | 1% |
| Elaine | 10/10 | 5214 days | 1% |
| Bottoms | 9/10 | 5214 days | 1% |
| Patrick Grant | 8/10 | 5214 days | 1% |
| Hayley Atkinson | 10/10 | 5215 days | 1% |
| Melanie | 6/10 | 5216 days | 1% |
| Ed & Katie Riches | 7/10 | 5216 days | 1% |
| Nick & Adele Waller | 8/10 | 5216 days | 1% |
| Beat Kindler | 3/10 | 5216 days | 0% |
| Seth & Carla | 10/10 | 5218 days | 1% |
| Mary Mitchell | 8/10 | 5218 days | 1% |
| Tim Gamblen | 10/10 | 5221 days | 1% |
| Jonathan Philp | 8/10 | 5225 days | 1% |
| Andreas & Leonie Fehr | 3/10 | 5225 days | 0% |
| Rocco Christian | 5/10 | 5227 days | 0% |
| Carel | 7/10 | 5230 days | 1% |
| ge04jen | 9/10 | 5264 days | 1% |
| CMJ | 7/10 | 5264 days | 1% |
| Wendy Ashmore | 9/10 | 5311 days | 1% |
| Gertz | 7/10 | 5543 days | 1% |
| Sue Carren | 7/10 | 5547 days | 1% |
| Chris Forrest | 8/10 | 5549 days | 1% |
| Julie and Russ Charles | 10/10 | 5552 days | 1% |
| Julie | 3/10 | 5552 days | 0% |
| Kevin Wong | 10/10 | 5552 days | 1% |
| Hadas and Amichay Guter | 8/10 | 5555 days | 1% |
| John Stokes | 10/10 | 5558 days | 1% |
| Sufian Bin Uusof | 8/10 | 5561 days | 1% |
| Christine Gschwandtl | 10/10 | 5561 days | 1% |
| Ian & Phyllis | 8/10 | 5562 days | 1% |
| Harry Hammond | 7/10 | 5563 days | 1% |
| Bryan Higgins | 9/10 | 5568 days | 1% |
| Jennifer Sunderland | 9/10 | 5572 days | 1% |
| Alice Galley | 9/10 | 5573 days | 1% |
| Mr & Mrs Mackie | 9/10 | 5580 days | 1% |
| Bob Warne | 4/10 | 5581 days | 0% |
| John | 7/10 | 5582 days | 1% |
| Van den Borne | 8/10 | 5584 days | 1% |
| Bahner | 9/10 | 5586 days | 1% |
| Jochen | 8/10 | 5596 days | 1% |
| Andrew Hammond | 8/10 | 5721 days | 1% |
| Mary Van | 9/10 | 5751 days | 1% |
| craigy | 7/10 | 5782 days | 1% |
| Alice Hurkett | 10/10 | 5843 days | 1% |
| Amy | 8/10 | 5874 days | 1% |
| BelindaT | 10/10 | 5882 days | 1% |
| thomas merrin | 10/10 | 5904 days | 1% |
| nuwee | 10/10 | 5904 days | 1% |
| katrina Marshall | 9/10 | 5921 days | 1% |
| Ina | 5/10 | 5922 days | 0% |
| Kim Holtz | 8/10 | 5923 days | 1% |
| Peter G | 8/10 | 5929 days | 1% |
| Chris Helms | 8/10 | 5929 days | 1% |
| Rod C | 9/10 | 5933 days | 1% |
| Amanda Iavarone | 8/10 | 5941 days | 1% |
| Jann Clar | 9/10 | 5944 days | 1% |
| Armand | 8/10 | 5949 days | 1% |
| Yona | 9/10 | 5949 days | 1% |
| Ronny | 8/10 | 5949 days | 1% |
| Eva | 9/10 | 5952 days | 1% |
| margaret Klawitter | 10/10 | 5956 days | 1% |
| Annie | 8/10 | 5957 days | 1% |
| Tony X | 8/10 | 5958 days | 1% |
| Terry Phillips | 8/10 | 5960 days | 1% |
| nigelst | 7/10 | 5969 days | 1% |
| Dale W | 8/10 | 5972 days | 1% |
| Buss | 8/10 | 5976 days | 1% |
| Bartlett nz | 10/10 | 5980 days | 1% |
| Chung Family | 9/10 | 5983 days | 1% |
| carsteng | 8/10 | 6019 days | 1% |
| Mark Jenkins | 9/10 | 6033 days | 1% |
| eowyn2k | 9/10 | 6055 days | 1% |
| alanvn | 7/10 | 6138 days | 1% |
| DustyLaptop | 9/10 | 6208 days | 1% |
| nickm | 9/10 | 6224 days | 1% |
| Johnnie | 8/10 | 6250 days | 1% |
| TillE412 | 9/10 | 6254 days | 1% |
| streneer | 6/10 | 6256 days | 1% |
| PamB | 8/10 | 6257 days | 1% |
| KimC | 9/10 | 6257 days | 1% |
| StephaineFrance | 10/10 | 6266 days | 1% |
| Lisa Duin | 9/10 | 6267 days | 1% |
| Dirk | 9/10 | 6269 days | 1% |
| SteveB | 10/10 | 6269 days | 1% |
| Sally477 | 8/10 | 6270 days | 1% |
| b_van_reenan | 7/10 | 6275 days | 1% |
| Peter | 8/10 | 6285 days | 1% |
| BrunoG | 10/10 | 6287 days | 1% |
| Edcan | 10/10 | 6287 days | 1% |
| Jose | 9/10 | 6288 days | 1% |
| Michael | 8/10 | 6293 days | 1% |
| Yunker | 9/10 | 6317 days | 1% |
| SiegfriedL | 10/10 | 6324 days | 1% |
| john west | 6/10 | 6337 days | 1% |
| Mike | 10/10 | 6338 days | 1% |
| martin piper | 10/10 | 6349 days | 1% |
| Claire | 6/10 | 6355 days | 1% |
| P&L Mooney | 9/10 | 6444 days | 1% |
| Amy | 10/10 | 6465 days | 1% |
| Ellie | 8/10 | 6476 days | 1% |
| famlou | 9/10 | 6485 days | 1% |
| karina mainwaring | 10/10 | 6523 days | 1% |
| CollyBob | 8/10 | 6542 days | 1% |
| Rob Poels | 7/10 | 6646 days | 1% |
| Jason Page | 5/10 | 6649 days | 0% |
| Stuart Bartram | 9/10 | 6652 days | 1% |
| Klaus Uhl | 10/10 | 6652 days | 1% |
| Richard | 9/10 | 6653 days | 1% |
| Ria | 8/10 | 6656 days | 1% |
| Kerstin Brantryd | 8/10 | 6656 days | 1% |
| Christine McKenna | 9/10 | 6667 days | 1% |
| Aharon | 8/10 | 6667 days | 1% |
| Jurgen Westphal | 3/10 | 6669 days | 0% |
| Kenneth and Mette | 10/10 | 6669 days | 1% |
| Lisa Tame | 5/10 | 6670 days | 0% |
| Wanda | 9/10 | 6670 days | 1% |
| Cole Penelope | 9/10 | 6673 days | 1% |
| Roger & Margaret | 7/10 | 6683 days | 1% |
| V Wood | 6/10 | 6685 days | 1% |
| Sandra Gustafson | 8/10 | 6711 days | 1% |
| Gerber Liselotte | 9/10 | 6743 days | 1% |
| purplekat99 | 10/10 | 6756 days | 1% |
| Wendy Williams | 7/10 | 6761 days | 1% |
| Kim Tjornhed | 6/10 | 6836 days | 1% |
| Rene Schotvanger | 9/10 | 6871 days | 1% |
| Hans Knappmann | 9/10 | 6871 days | 1% |
| Julie | 9/10 | 6955 days | 1% |
| Svenja | 9/10 | 6985 days | 1% |
| Michael | 8/10 | 6987 days | 1% |
| Adi | 9/10 | 6995 days | 1% |
| Michael | 8/10 | 7006 days | 1% |
| John Beirne | 6/10 | 7023 days | 1% |
| Jennifer | 8/10 | 7023 days | 1% |
| Ian | 6/10 | 7023 days | 1% |
| Pam | 10/10 | 7025 days | 1% |
| Fabian | 5/10 | 7027 days | 0% |
| Shirely | 8/10 | 7034 days | 1% |
| Marriott | 8/10 | 7047 days | 1% |
| Leah | 7/10 | 7047 days | 1% |
| Ian | 4/10 | 7051 days | 0% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Skyline Gondola Queenstown experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-2.47% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 105 days. However the Skyline Gondola Queenstown experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Skyline Gondola Queenstown experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -2.43% |
| 198 | -2.45% |
| 199 | -2.46% |
| 200 | -2.47% |
| 201 | -2.48% |
| 202 | -2.50% |
| 203 | -2.51% |
| … | … |
Balancing Adjustment
3.08% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
83%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.