Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Skyline Gondola Queenstown.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Skyline Gondola Queenstown
Valid Reviews
198 Valid Reviews
The Skyline Gondola Queenstown experience has a total of 200 reviews. There are 198 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 198 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 42 |
|
21% |
| 9/10 | 48 |
|
24% |
| 8/10 | 60 |
|
30% |
| 7/10 | 19 |
|
10% |
| 6/10 | 14 |
|
7% |
| 5/10 | 7 |
|
4% |
| 4/10 | 3 |
|
2% |
| 3/10 | 5 |
|
3% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
81.36% Average
The raw data average (mean) for all the Skyline Gondola Queenstown valid reviews is 81.36% and is based on 198 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
173 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 198 valid reviews, the experience has 173 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 173 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 31 |
|
18% |
| 9/10 | 43 |
|
25% |
| 8/10 | 56 |
|
32% |
| 7/10 | 17 |
|
10% |
| 6/10 | 13 |
|
8% |
| 5/10 | 6 |
|
3% |
| 4/10 | 3 |
|
2% |
| 3/10 | 4 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
80.69% Average
The raw data average (mean) for all the Skyline Gondola Queenstown face-to-face reviews is 80.69% and is based on 173 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
81.91%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Rob Jones | 10/10 | 171 days | 100% |
| Christine Zivkovic | 3/10 | 720 days | 39% |
| Andrew Hammond | 8/10 | 2424 days | 4% |
| Tony Wilcomes | 8/10 | 3092 days | 2% |
| Jessica and Henry | 9/10 | 3335 days | 2% |
| Audeme Mechain | 9/10 | 3337 days | 2% |
| Alice Ormandy | 7/10 | 3381 days | 2% |
| Chloe Olsen | 10/10 | 3384 days | 2% |
| Barbara Knops | 8/10 | 3416 days | 2% |
| Manu Liberta | 10/10 | 3426 days | 2% |
| Patrick | 8/10 | 3429 days | 2% |
| Sabine | 8/10 | 3429 days | 2% |
| Yee How | 8/10 | 3434 days | 2% |
| Sophie | 10/10 | 3437 days | 2% |
| Nanda Dyke | 8/10 | 3442 days | 2% |
| Andy Howard | 9/10 | 3469 days | 2% |
| Sharron | 9/10 | 3469 days | 2% |
| Michael Regensburger | 10/10 | 3701 days | 1% |
| Timea Bagosi | 8/10 | 3703 days | 1% |
| Lothen | 7/10 | 3714 days | 1% |
| Melanie Kronbichler | 8/10 | 3733 days | 1% |
| Lea Watterson | 9/10 | 3736 days | 1% |
| Daniel Hill | 10/10 | 3758 days | 1% |
| Nicola Wiggan | 8/10 | 3776 days | 1% |
| Madita and Lisann | 6/10 | 3778 days | 1% |
| Corinna Fallenbuchel | 10/10 | 4144 days | 0% |
| Cora and Franzi | 6/10 | 4150 days | 0% |
| Ara Moore-Tuwhangai | 10/10 | 4373 days | 0% |
| Shona MacDonald | 9/10 | 4400 days | 1% |
| Niamh Duane | 6/10 | 4417 days | 1% |
| Matt Weston | 8/10 | 4417 days | 1% |
| Ann Wilson | 8/10 | 4420 days | 1% |
| M K | 10/10 | 4475 days | 1% |
| Shay Sofer | 8/10 | 4483 days | 1% |
| Guy David | 8/10 | 4483 days | 1% |
| Andreas Zapke | 8/10 | 4490 days | 1% |
| Caren van Gastel | 8/10 | 4494 days | 1% |
| Emeline Dupre | 6/10 | 4494 days | 1% |
| Kerri | 10/10 | 4615 days | 1% |
| Abby Rescr | 8/10 | 4799 days | 1% |
| Lorna and Seb | 7/10 | 4802 days | 1% |
| Erik Muchembled | 4/10 | 4803 days | 1% |
| Hannah Lia-Isis Kubillus | 7/10 | 4803 days | 1% |
| Patrycja Polakowska | 10/10 | 4809 days | 1% |
| Joey Mertzig | 8/10 | 4816 days | 1% |
| Ingeborg Ruysscher | 10/10 | 4858 days | 1% |
| Mike Edwards | 10/10 | 4874 days | 1% |
| Abby Rushmer | 8/10 | 4888 days | 1% |
| Auger | 9/10 | 4896 days | 1% |
| Auger | 9/10 | 4896 days | 1% |
| Ryan J | 5/10 | 4980 days | 1% |
| trevrobinson | 10/10 | 4980 days | 1% |
| Robin Sable | 10/10 | 5145 days | 1% |
| Sally Gordie | 9/10 | 5151 days | 1% |
| David Williams | 9/10 | 5152 days | 1% |
| Oliver Hardt | 6/10 | 5153 days | 1% |
| Matthias Angela | 6/10 | 5158 days | 1% |
| Lucy Duffy | 5/10 | 5167 days | 1% |
| B Sluis | 8/10 | 5173 days | 1% |
| Elaine | 10/10 | 5174 days | 1% |
| Bottoms | 9/10 | 5174 days | 1% |
| Patrick Grant | 8/10 | 5174 days | 1% |
| Hayley Atkinson | 10/10 | 5175 days | 1% |
| Melanie | 6/10 | 5176 days | 1% |
| Ed & Katie Riches | 7/10 | 5176 days | 1% |
| Nick & Adele Waller | 8/10 | 5176 days | 1% |
| Beat Kindler | 3/10 | 5176 days | 1% |
| Seth & Carla | 10/10 | 5178 days | 1% |
| Mary Mitchell | 8/10 | 5178 days | 1% |
| Tim Gamblen | 10/10 | 5181 days | 1% |
| Jonathan Philp | 8/10 | 5185 days | 1% |
| Andreas & Leonie Fehr | 3/10 | 5185 days | 1% |
| Rocco Christian | 5/10 | 5187 days | 1% |
| Carel | 7/10 | 5190 days | 1% |
| ge04jen | 9/10 | 5224 days | 1% |
| CMJ | 7/10 | 5224 days | 1% |
| Wendy Ashmore | 9/10 | 5271 days | 1% |
| Gertz | 7/10 | 5503 days | 1% |
| Sue Carren | 7/10 | 5507 days | 1% |
| Chris Forrest | 8/10 | 5509 days | 1% |
| Julie and Russ Charles | 10/10 | 5512 days | 1% |
| Julie | 3/10 | 5512 days | 1% |
| Kevin Wong | 10/10 | 5512 days | 1% |
| Hadas and Amichay Guter | 8/10 | 5515 days | 1% |
| John Stokes | 10/10 | 5518 days | 1% |
| Sufian Bin Uusof | 8/10 | 5521 days | 1% |
| Christine Gschwandtl | 10/10 | 5521 days | 1% |
| Ian & Phyllis | 8/10 | 5522 days | 1% |
| Harry Hammond | 7/10 | 5523 days | 1% |
| Bryan Higgins | 9/10 | 5528 days | 1% |
| Jennifer Sunderland | 9/10 | 5532 days | 1% |
| Alice Galley | 9/10 | 5533 days | 1% |
| Mr & Mrs Mackie | 9/10 | 5540 days | 1% |
| Bob Warne | 4/10 | 5541 days | 1% |
| John | 7/10 | 5542 days | 1% |
| Van den Borne | 8/10 | 5544 days | 1% |
| Bahner | 9/10 | 5546 days | 1% |
| Jochen | 8/10 | 5556 days | 1% |
| Andrew Hammond | 8/10 | 5681 days | 1% |
| Mary Van | 9/10 | 5711 days | 1% |
| craigy | 7/10 | 5742 days | 1% |
| Alice Hurkett | 10/10 | 5803 days | 1% |
| Amy | 8/10 | 5834 days | 1% |
| BelindaT | 10/10 | 5842 days | 1% |
| thomas merrin | 10/10 | 5864 days | 1% |
| nuwee | 10/10 | 5864 days | 1% |
| katrina Marshall | 9/10 | 5881 days | 1% |
| Ina | 5/10 | 5882 days | 1% |
| Kim Holtz | 8/10 | 5883 days | 1% |
| Peter G | 8/10 | 5889 days | 1% |
| Chris Helms | 8/10 | 5889 days | 1% |
| Rod C | 9/10 | 5893 days | 1% |
| Amanda Iavarone | 8/10 | 5901 days | 1% |
| Jann Clar | 9/10 | 5904 days | 1% |
| Armand | 8/10 | 5909 days | 1% |
| Yona | 9/10 | 5909 days | 1% |
| Ronny | 8/10 | 5909 days | 1% |
| Eva | 9/10 | 5912 days | 1% |
| margaret Klawitter | 10/10 | 5916 days | 1% |
| Annie | 8/10 | 5917 days | 1% |
| Tony X | 8/10 | 5918 days | 1% |
| Terry Phillips | 8/10 | 5920 days | 1% |
| nigelst | 7/10 | 5929 days | 1% |
| Dale W | 8/10 | 5932 days | 1% |
| Buss | 8/10 | 5936 days | 1% |
| Bartlett nz | 10/10 | 5940 days | 1% |
| Chung Family | 9/10 | 5943 days | 1% |
| carsteng | 8/10 | 5979 days | 1% |
| Mark Jenkins | 9/10 | 5993 days | 1% |
| eowyn2k | 9/10 | 6015 days | 1% |
| alanvn | 7/10 | 6098 days | 1% |
| DustyLaptop | 9/10 | 6168 days | 1% |
| nickm | 9/10 | 6184 days | 1% |
| Johnnie | 8/10 | 6210 days | 1% |
| TillE412 | 9/10 | 6214 days | 1% |
| streneer | 6/10 | 6216 days | 1% |
| PamB | 8/10 | 6217 days | 1% |
| KimC | 9/10 | 6217 days | 1% |
| StephaineFrance | 10/10 | 6226 days | 1% |
| Lisa Duin | 9/10 | 6227 days | 1% |
| Dirk | 9/10 | 6228 days | 1% |
| SteveB | 10/10 | 6229 days | 1% |
| Sally477 | 8/10 | 6230 days | 1% |
| b_van_reenan | 7/10 | 6235 days | 1% |
| Peter | 8/10 | 6245 days | 1% |
| BrunoG | 10/10 | 6247 days | 1% |
| Edcan | 10/10 | 6247 days | 1% |
| Jose | 9/10 | 6248 days | 1% |
| Michael | 8/10 | 6253 days | 1% |
| Yunker | 9/10 | 6277 days | 1% |
| SiegfriedL | 10/10 | 6284 days | 1% |
| john west | 6/10 | 6297 days | 1% |
| Mike | 10/10 | 6298 days | 1% |
| martin piper | 10/10 | 6309 days | 1% |
| Claire | 6/10 | 6315 days | 1% |
| P&L Mooney | 9/10 | 6404 days | 1% |
| Amy | 10/10 | 6424 days | 1% |
| Ellie | 8/10 | 6435 days | 1% |
| famlou | 9/10 | 6444 days | 1% |
| karina mainwaring | 10/10 | 6483 days | 1% |
| CollyBob | 8/10 | 6501 days | 1% |
| Rob Poels | 7/10 | 6606 days | 1% |
| Jason Page | 5/10 | 6609 days | 1% |
| Stuart Bartram | 9/10 | 6612 days | 1% |
| Klaus Uhl | 10/10 | 6612 days | 1% |
| Richard | 9/10 | 6613 days | 1% |
| Ria | 8/10 | 6616 days | 1% |
| Kerstin Brantryd | 8/10 | 6616 days | 1% |
| Christine McKenna | 9/10 | 6627 days | 1% |
| Aharon | 8/10 | 6627 days | 1% |
| Jurgen Westphal | 3/10 | 6629 days | 1% |
| Kenneth and Mette | 10/10 | 6629 days | 1% |
| Lisa Tame | 5/10 | 6630 days | 1% |
| Wanda | 9/10 | 6630 days | 1% |
| Cole Penelope | 9/10 | 6633 days | 1% |
| Roger & Margaret | 7/10 | 6643 days | 1% |
| V Wood | 6/10 | 6645 days | 1% |
| Sandra Gustafson | 8/10 | 6671 days | 1% |
| Gerber Liselotte | 9/10 | 6703 days | 1% |
| purplekat99 | 10/10 | 6716 days | 1% |
| Wendy Williams | 7/10 | 6721 days | 1% |
| Kim Tjornhed | 6/10 | 6796 days | 1% |
| Rene Schotvanger | 9/10 | 6831 days | 1% |
| Hans Knappmann | 9/10 | 6831 days | 1% |
| Julie | 9/10 | 6915 days | 1% |
| Svenja | 9/10 | 6945 days | 1% |
| Michael | 8/10 | 6947 days | 1% |
| Adi | 9/10 | 6955 days | 1% |
| Michael | 8/10 | 6966 days | 1% |
| John Beirne | 6/10 | 6983 days | 1% |
| Jennifer | 8/10 | 6983 days | 1% |
| Ian | 6/10 | 6983 days | 1% |
| Pam | 10/10 | 6985 days | 1% |
| Fabian | 5/10 | 6987 days | 1% |
| Shirely | 8/10 | 6994 days | 1% |
| Marriott | 8/10 | 7007 days | 1% |
| Leah | 7/10 | 7007 days | 1% |
| Ian | 4/10 | 7011 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Skyline Gondola Queenstown experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-2.75% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 70 days. However the Skyline Gondola Queenstown experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Skyline Gondola Queenstown experience has been adjusted for 165 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 162 | -2.70% |
| 163 | -2.72% |
| 164 | -2.74% |
| 165 | -2.75% |
| 166 | -2.77% |
| 167 | -2.79% |
| 168 | -2.80% |
| … | … |
Balancing Adjustment
3.24% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
82%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.