Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Skyline Gondola Queenstown.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Skyline Gondola Queenstown
Valid Reviews
198 Valid Reviews
The Skyline Gondola Queenstown experience has a total of 200 reviews. There are 198 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 198 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 42 |
|
21% |
| 9/10 | 48 |
|
24% |
| 8/10 | 60 |
|
30% |
| 7/10 | 19 |
|
10% |
| 6/10 | 14 |
|
7% |
| 5/10 | 7 |
|
4% |
| 4/10 | 3 |
|
2% |
| 3/10 | 5 |
|
3% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
81.36% Average
The raw data average (mean) for all the Skyline Gondola Queenstown valid reviews is 81.36% and is based on 198 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
173 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 198 valid reviews, the experience has 173 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 173 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 31 |
|
18% |
| 9/10 | 43 |
|
25% |
| 8/10 | 56 |
|
32% |
| 7/10 | 17 |
|
10% |
| 6/10 | 13 |
|
8% |
| 5/10 | 6 |
|
3% |
| 4/10 | 3 |
|
2% |
| 3/10 | 4 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
80.69% Average
The raw data average (mean) for all the Skyline Gondola Queenstown face-to-face reviews is 80.69% and is based on 173 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
81.35%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Rob Jones | 10/10 | 49 days | 100% |
| Christine Zivkovic | 3/10 | 598 days | 43% |
| Andrew Hammond | 8/10 | 2302 days | 4% |
| Tony Wilcomes | 8/10 | 2970 days | 3% |
| Jessica and Henry | 9/10 | 3213 days | 2% |
| Audeme Mechain | 9/10 | 3215 days | 2% |
| Alice Ormandy | 7/10 | 3259 days | 2% |
| Chloe Olsen | 10/10 | 3262 days | 2% |
| Barbara Knops | 8/10 | 3294 days | 2% |
| Manu Liberta | 10/10 | 3304 days | 2% |
| Patrick | 8/10 | 3307 days | 2% |
| Sabine | 8/10 | 3307 days | 2% |
| Yee How | 8/10 | 3312 days | 2% |
| Sophie | 10/10 | 3315 days | 2% |
| Nanda Dyke | 8/10 | 3320 days | 2% |
| Andy Howard | 9/10 | 3347 days | 2% |
| Sharron | 9/10 | 3347 days | 2% |
| Michael Regensburger | 10/10 | 3579 days | 2% |
| Timea Bagosi | 8/10 | 3581 days | 2% |
| Lothen | 7/10 | 3592 days | 1% |
| Melanie Kronbichler | 8/10 | 3611 days | 1% |
| Lea Watterson | 9/10 | 3614 days | 1% |
| Daniel Hill | 10/10 | 3636 days | 1% |
| Nicola Wiggan | 8/10 | 3654 days | 1% |
| Madita and Lisann | 6/10 | 3656 days | 1% |
| Corinna Fallenbuchel | 10/10 | 4022 days | 1% |
| Cora and Franzi | 6/10 | 4028 days | 1% |
| Ara Moore-Tuwhangai | 10/10 | 4251 days | 0% |
| Shona MacDonald | 9/10 | 4278 days | 0% |
| Niamh Duane | 6/10 | 4295 days | 0% |
| Matt Weston | 8/10 | 4295 days | 0% |
| Ann Wilson | 8/10 | 4298 days | 0% |
| M K | 10/10 | 4353 days | 0% |
| Shay Sofer | 8/10 | 4361 days | 0% |
| Guy David | 8/10 | 4361 days | 0% |
| Andreas Zapke | 8/10 | 4368 days | 0% |
| Caren van Gastel | 8/10 | 4372 days | 0% |
| Emeline Dupre | 6/10 | 4372 days | 0% |
| Kerri | 10/10 | 4493 days | 1% |
| Abby Rescr | 8/10 | 4677 days | 1% |
| Lorna and Seb | 7/10 | 4680 days | 1% |
| Erik Muchembled | 4/10 | 4681 days | 1% |
| Hannah Lia-Isis Kubillus | 7/10 | 4681 days | 1% |
| Patrycja Polakowska | 10/10 | 4687 days | 1% |
| Joey Mertzig | 8/10 | 4694 days | 1% |
| Ingeborg Ruysscher | 10/10 | 4736 days | 1% |
| Mike Edwards | 10/10 | 4752 days | 1% |
| Abby Rushmer | 8/10 | 4766 days | 1% |
| Auger | 9/10 | 4774 days | 1% |
| Auger | 9/10 | 4774 days | 1% |
| Ryan J | 5/10 | 4858 days | 1% |
| trevrobinson | 10/10 | 4858 days | 1% |
| Robin Sable | 10/10 | 5023 days | 1% |
| Sally Gordie | 9/10 | 5029 days | 1% |
| David Williams | 9/10 | 5030 days | 1% |
| Oliver Hardt | 6/10 | 5031 days | 1% |
| Matthias Angela | 6/10 | 5036 days | 1% |
| Lucy Duffy | 5/10 | 5045 days | 1% |
| B Sluis | 8/10 | 5051 days | 1% |
| Elaine | 10/10 | 5052 days | 1% |
| Bottoms | 9/10 | 5052 days | 1% |
| Patrick Grant | 8/10 | 5052 days | 1% |
| Hayley Atkinson | 10/10 | 5053 days | 1% |
| Melanie | 6/10 | 5054 days | 1% |
| Ed & Katie Riches | 7/10 | 5054 days | 1% |
| Nick & Adele Waller | 8/10 | 5054 days | 1% |
| Beat Kindler | 3/10 | 5054 days | 1% |
| Seth & Carla | 10/10 | 5056 days | 1% |
| Mary Mitchell | 8/10 | 5056 days | 1% |
| Tim Gamblen | 10/10 | 5059 days | 1% |
| Jonathan Philp | 8/10 | 5063 days | 1% |
| Andreas & Leonie Fehr | 3/10 | 5063 days | 1% |
| Rocco Christian | 5/10 | 5065 days | 1% |
| Carel | 7/10 | 5068 days | 1% |
| ge04jen | 9/10 | 5102 days | 1% |
| CMJ | 7/10 | 5102 days | 1% |
| Wendy Ashmore | 9/10 | 5149 days | 1% |
| Gertz | 7/10 | 5381 days | 1% |
| Sue Carren | 7/10 | 5385 days | 1% |
| Chris Forrest | 8/10 | 5387 days | 1% |
| Julie and Russ Charles | 10/10 | 5390 days | 1% |
| Julie | 3/10 | 5390 days | 1% |
| Kevin Wong | 10/10 | 5390 days | 1% |
| Hadas and Amichay Guter | 8/10 | 5393 days | 1% |
| John Stokes | 10/10 | 5396 days | 1% |
| Sufian Bin Uusof | 8/10 | 5399 days | 1% |
| Christine Gschwandtl | 10/10 | 5399 days | 1% |
| Ian & Phyllis | 8/10 | 5400 days | 1% |
| Harry Hammond | 7/10 | 5401 days | 1% |
| Bryan Higgins | 9/10 | 5406 days | 1% |
| Jennifer Sunderland | 9/10 | 5410 days | 1% |
| Alice Galley | 9/10 | 5411 days | 1% |
| Mr & Mrs Mackie | 9/10 | 5418 days | 1% |
| Bob Warne | 4/10 | 5419 days | 1% |
| John | 7/10 | 5420 days | 1% |
| Van den Borne | 8/10 | 5422 days | 1% |
| Bahner | 9/10 | 5424 days | 1% |
| Jochen | 8/10 | 5434 days | 1% |
| Andrew Hammond | 8/10 | 5559 days | 1% |
| Mary Van | 9/10 | 5589 days | 1% |
| craigy | 7/10 | 5620 days | 1% |
| Alice Hurkett | 10/10 | 5681 days | 1% |
| Amy | 8/10 | 5712 days | 1% |
| BelindaT | 10/10 | 5720 days | 1% |
| thomas merrin | 10/10 | 5742 days | 1% |
| nuwee | 10/10 | 5742 days | 1% |
| katrina Marshall | 9/10 | 5759 days | 1% |
| Ina | 5/10 | 5760 days | 1% |
| Kim Holtz | 8/10 | 5761 days | 1% |
| Peter G | 8/10 | 5767 days | 1% |
| Chris Helms | 8/10 | 5767 days | 1% |
| Rod C | 9/10 | 5771 days | 1% |
| Amanda Iavarone | 8/10 | 5779 days | 1% |
| Jann Clar | 9/10 | 5782 days | 1% |
| Armand | 8/10 | 5787 days | 1% |
| Yona | 9/10 | 5787 days | 1% |
| Ronny | 8/10 | 5787 days | 1% |
| Eva | 9/10 | 5790 days | 1% |
| margaret Klawitter | 10/10 | 5794 days | 1% |
| Annie | 8/10 | 5795 days | 1% |
| Tony X | 8/10 | 5796 days | 1% |
| Terry Phillips | 8/10 | 5798 days | 1% |
| nigelst | 7/10 | 5807 days | 1% |
| Dale W | 8/10 | 5810 days | 1% |
| Buss | 8/10 | 5814 days | 1% |
| Bartlett nz | 10/10 | 5818 days | 1% |
| Chung Family | 9/10 | 5821 days | 1% |
| carsteng | 8/10 | 5857 days | 1% |
| Mark Jenkins | 9/10 | 5871 days | 1% |
| eowyn2k | 9/10 | 5893 days | 1% |
| alanvn | 7/10 | 5976 days | 1% |
| DustyLaptop | 9/10 | 6046 days | 1% |
| nickm | 9/10 | 6062 days | 1% |
| Johnnie | 8/10 | 6088 days | 1% |
| TillE412 | 9/10 | 6092 days | 1% |
| streneer | 6/10 | 6094 days | 1% |
| PamB | 8/10 | 6095 days | 1% |
| KimC | 9/10 | 6095 days | 1% |
| StephaineFrance | 10/10 | 6104 days | 1% |
| Lisa Duin | 9/10 | 6105 days | 1% |
| Dirk | 9/10 | 6107 days | 1% |
| SteveB | 10/10 | 6107 days | 1% |
| Sally477 | 8/10 | 6108 days | 1% |
| b_van_reenan | 7/10 | 6114 days | 1% |
| Peter | 8/10 | 6124 days | 1% |
| BrunoG | 10/10 | 6125 days | 1% |
| Edcan | 10/10 | 6125 days | 1% |
| Jose | 9/10 | 6127 days | 1% |
| Michael | 8/10 | 6131 days | 1% |
| Yunker | 9/10 | 6156 days | 1% |
| SiegfriedL | 10/10 | 6162 days | 1% |
| john west | 6/10 | 6175 days | 1% |
| Mike | 10/10 | 6177 days | 1% |
| martin piper | 10/10 | 6187 days | 1% |
| Claire | 6/10 | 6193 days | 1% |
| P&L Mooney | 9/10 | 6282 days | 1% |
| Amy | 10/10 | 6303 days | 1% |
| Ellie | 8/10 | 6314 days | 1% |
| famlou | 9/10 | 6323 days | 1% |
| karina mainwaring | 10/10 | 6362 days | 1% |
| CollyBob | 8/10 | 6380 days | 1% |
| Rob Poels | 7/10 | 6484 days | 1% |
| Jason Page | 5/10 | 6487 days | 1% |
| Stuart Bartram | 9/10 | 6490 days | 1% |
| Klaus Uhl | 10/10 | 6490 days | 1% |
| Richard | 9/10 | 6491 days | 1% |
| Ria | 8/10 | 6494 days | 1% |
| Kerstin Brantryd | 8/10 | 6494 days | 1% |
| Christine McKenna | 9/10 | 6505 days | 1% |
| Aharon | 8/10 | 6505 days | 1% |
| Jurgen Westphal | 3/10 | 6507 days | 1% |
| Kenneth and Mette | 10/10 | 6507 days | 1% |
| Lisa Tame | 5/10 | 6508 days | 1% |
| Wanda | 9/10 | 6508 days | 1% |
| Cole Penelope | 9/10 | 6511 days | 1% |
| Roger & Margaret | 7/10 | 6521 days | 1% |
| V Wood | 6/10 | 6523 days | 1% |
| Sandra Gustafson | 8/10 | 6549 days | 1% |
| Gerber Liselotte | 9/10 | 6581 days | 1% |
| purplekat99 | 10/10 | 6594 days | 1% |
| Wendy Williams | 7/10 | 6599 days | 1% |
| Kim Tjornhed | 6/10 | 6674 days | 1% |
| Rene Schotvanger | 9/10 | 6709 days | 1% |
| Hans Knappmann | 9/10 | 6709 days | 1% |
| Julie | 9/10 | 6793 days | 1% |
| Svenja | 9/10 | 6823 days | 1% |
| Michael | 8/10 | 6825 days | 1% |
| Adi | 9/10 | 6833 days | 1% |
| Michael | 8/10 | 6844 days | 1% |
| John Beirne | 6/10 | 6861 days | 1% |
| Jennifer | 8/10 | 6861 days | 1% |
| Ian | 6/10 | 6861 days | 1% |
| Pam | 10/10 | 6863 days | 1% |
| Fabian | 5/10 | 6865 days | 1% |
| Shirely | 8/10 | 6872 days | 1% |
| Marriott | 8/10 | 6885 days | 1% |
| Leah | 7/10 | 6885 days | 1% |
| Ian | 4/10 | 6889 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Skyline Gondola Queenstown experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.87% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 41 days. However the Skyline Gondola Queenstown experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Skyline Gondola Queenstown experience has been adjusted for 43 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 40 | -0.81% |
| 41 | -0.83% |
| 42 | -0.85% |
| 43 | -0.87% |
| 44 | -0.89% |
| 45 | -0.91% |
| 46 | -0.93% |
| … | … |
Balancing Adjustment
2.86% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
83%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.