Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Skyline Gondola Queenstown.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Skyline Gondola Queenstown
Valid Reviews
198 Valid Reviews
The Skyline Gondola Queenstown experience has a total of 200 reviews. There are 198 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 198 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 42 |
|
21% |
| 9/10 | 48 |
|
24% |
| 8/10 | 60 |
|
30% |
| 7/10 | 19 |
|
10% |
| 6/10 | 14 |
|
7% |
| 5/10 | 7 |
|
4% |
| 4/10 | 3 |
|
2% |
| 3/10 | 5 |
|
3% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
81.36% Average
The raw data average (mean) for all the Skyline Gondola Queenstown valid reviews is 81.36% and is based on 198 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
173 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 198 valid reviews, the experience has 173 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 173 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 31 |
|
18% |
| 9/10 | 43 |
|
25% |
| 8/10 | 56 |
|
32% |
| 7/10 | 17 |
|
10% |
| 6/10 | 13 |
|
8% |
| 5/10 | 6 |
|
3% |
| 4/10 | 3 |
|
2% |
| 3/10 | 4 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
80.69% Average
The raw data average (mean) for all the Skyline Gondola Queenstown face-to-face reviews is 80.69% and is based on 173 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
82.42%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Rob Jones | 10/10 | 251 days | 100% |
| Christine Zivkovic | 3/10 | 800 days | 36% |
| Andrew Hammond | 8/10 | 2504 days | 3% |
| Tony Wilcomes | 8/10 | 3172 days | 2% |
| Jessica and Henry | 9/10 | 3415 days | 2% |
| Audeme Mechain | 9/10 | 3417 days | 2% |
| Alice Ormandy | 7/10 | 3461 days | 1% |
| Chloe Olsen | 10/10 | 3464 days | 2% |
| Barbara Knops | 8/10 | 3496 days | 2% |
| Manu Liberta | 10/10 | 3506 days | 2% |
| Patrick | 8/10 | 3509 days | 1% |
| Sabine | 8/10 | 3509 days | 1% |
| Yee How | 8/10 | 3514 days | 1% |
| Sophie | 10/10 | 3517 days | 1% |
| Nanda Dyke | 8/10 | 3522 days | 1% |
| Andy Howard | 9/10 | 3549 days | 1% |
| Sharron | 9/10 | 3549 days | 1% |
| Michael Regensburger | 10/10 | 3781 days | 1% |
| Timea Bagosi | 8/10 | 3783 days | 1% |
| Lothen | 7/10 | 3794 days | 1% |
| Melanie Kronbichler | 8/10 | 3813 days | 1% |
| Lea Watterson | 9/10 | 3816 days | 1% |
| Daniel Hill | 10/10 | 3838 days | 1% |
| Nicola Wiggan | 8/10 | 3856 days | 1% |
| Madita and Lisann | 6/10 | 3858 days | 1% |
| Corinna Fallenbuchel | 10/10 | 4224 days | 0% |
| Cora and Franzi | 6/10 | 4230 days | 0% |
| Ara Moore-Tuwhangai | 10/10 | 4453 days | 1% |
| Shona MacDonald | 9/10 | 4480 days | 1% |
| Niamh Duane | 6/10 | 4497 days | 1% |
| Matt Weston | 8/10 | 4497 days | 1% |
| Ann Wilson | 8/10 | 4500 days | 1% |
| M K | 10/10 | 4555 days | 1% |
| Shay Sofer | 8/10 | 4563 days | 1% |
| Guy David | 8/10 | 4563 days | 1% |
| Andreas Zapke | 8/10 | 4570 days | 1% |
| Caren van Gastel | 8/10 | 4574 days | 1% |
| Emeline Dupre | 6/10 | 4574 days | 1% |
| Kerri | 10/10 | 4695 days | 1% |
| Abby Rescr | 8/10 | 4879 days | 1% |
| Lorna and Seb | 7/10 | 4882 days | 1% |
| Erik Muchembled | 4/10 | 4883 days | 0% |
| Hannah Lia-Isis Kubillus | 7/10 | 4883 days | 1% |
| Patrycja Polakowska | 10/10 | 4889 days | 1% |
| Joey Mertzig | 8/10 | 4896 days | 1% |
| Ingeborg Ruysscher | 10/10 | 4938 days | 1% |
| Mike Edwards | 10/10 | 4954 days | 1% |
| Abby Rushmer | 8/10 | 4968 days | 1% |
| Auger | 9/10 | 4976 days | 1% |
| Auger | 9/10 | 4976 days | 1% |
| Ryan J | 5/10 | 5060 days | 1% |
| trevrobinson | 10/10 | 5060 days | 1% |
| Robin Sable | 10/10 | 5225 days | 1% |
| Sally Gordie | 9/10 | 5231 days | 1% |
| David Williams | 9/10 | 5232 days | 1% |
| Oliver Hardt | 6/10 | 5233 days | 1% |
| Matthias Angela | 6/10 | 5238 days | 1% |
| Lucy Duffy | 5/10 | 5247 days | 1% |
| B Sluis | 8/10 | 5253 days | 1% |
| Elaine | 10/10 | 5254 days | 1% |
| Bottoms | 9/10 | 5254 days | 1% |
| Patrick Grant | 8/10 | 5254 days | 1% |
| Hayley Atkinson | 10/10 | 5255 days | 1% |
| Melanie | 6/10 | 5256 days | 1% |
| Ed & Katie Riches | 7/10 | 5256 days | 1% |
| Nick & Adele Waller | 8/10 | 5256 days | 1% |
| Beat Kindler | 3/10 | 5256 days | 0% |
| Seth & Carla | 10/10 | 5258 days | 1% |
| Mary Mitchell | 8/10 | 5258 days | 1% |
| Tim Gamblen | 10/10 | 5261 days | 1% |
| Jonathan Philp | 8/10 | 5265 days | 1% |
| Andreas & Leonie Fehr | 3/10 | 5265 days | 0% |
| Rocco Christian | 5/10 | 5267 days | 1% |
| Carel | 7/10 | 5270 days | 1% |
| ge04jen | 9/10 | 5304 days | 1% |
| CMJ | 7/10 | 5304 days | 1% |
| Wendy Ashmore | 9/10 | 5351 days | 1% |
| Gertz | 7/10 | 5583 days | 1% |
| Sue Carren | 7/10 | 5587 days | 1% |
| Chris Forrest | 8/10 | 5589 days | 1% |
| Julie and Russ Charles | 10/10 | 5592 days | 1% |
| Julie | 3/10 | 5592 days | 0% |
| Kevin Wong | 10/10 | 5592 days | 1% |
| Hadas and Amichay Guter | 8/10 | 5595 days | 1% |
| John Stokes | 10/10 | 5598 days | 1% |
| Sufian Bin Uusof | 8/10 | 5601 days | 1% |
| Christine Gschwandtl | 10/10 | 5601 days | 1% |
| Ian & Phyllis | 8/10 | 5602 days | 1% |
| Harry Hammond | 7/10 | 5603 days | 1% |
| Bryan Higgins | 9/10 | 5608 days | 1% |
| Jennifer Sunderland | 9/10 | 5612 days | 1% |
| Alice Galley | 9/10 | 5613 days | 1% |
| Mr & Mrs Mackie | 9/10 | 5620 days | 1% |
| Bob Warne | 4/10 | 5621 days | 0% |
| John | 7/10 | 5622 days | 1% |
| Van den Borne | 8/10 | 5624 days | 1% |
| Bahner | 9/10 | 5626 days | 1% |
| Jochen | 8/10 | 5636 days | 1% |
| Andrew Hammond | 8/10 | 5761 days | 1% |
| Mary Van | 9/10 | 5791 days | 1% |
| craigy | 7/10 | 5822 days | 1% |
| Alice Hurkett | 10/10 | 5883 days | 1% |
| Amy | 8/10 | 5914 days | 1% |
| BelindaT | 10/10 | 5922 days | 1% |
| thomas merrin | 10/10 | 5944 days | 1% |
| nuwee | 10/10 | 5944 days | 1% |
| katrina Marshall | 9/10 | 5961 days | 1% |
| Ina | 5/10 | 5962 days | 1% |
| Kim Holtz | 8/10 | 5963 days | 1% |
| Peter G | 8/10 | 5969 days | 1% |
| Chris Helms | 8/10 | 5969 days | 1% |
| Rod C | 9/10 | 5973 days | 1% |
| Amanda Iavarone | 8/10 | 5981 days | 1% |
| Jann Clar | 9/10 | 5984 days | 1% |
| Armand | 8/10 | 5989 days | 1% |
| Yona | 9/10 | 5989 days | 1% |
| Ronny | 8/10 | 5989 days | 1% |
| Eva | 9/10 | 5992 days | 1% |
| margaret Klawitter | 10/10 | 5996 days | 1% |
| Annie | 8/10 | 5997 days | 1% |
| Tony X | 8/10 | 5998 days | 1% |
| Terry Phillips | 8/10 | 6000 days | 1% |
| nigelst | 7/10 | 6009 days | 1% |
| Dale W | 8/10 | 6012 days | 1% |
| Buss | 8/10 | 6016 days | 1% |
| Bartlett nz | 10/10 | 6020 days | 1% |
| Chung Family | 9/10 | 6023 days | 1% |
| carsteng | 8/10 | 6059 days | 1% |
| Mark Jenkins | 9/10 | 6073 days | 1% |
| eowyn2k | 9/10 | 6095 days | 1% |
| alanvn | 7/10 | 6178 days | 1% |
| DustyLaptop | 9/10 | 6248 days | 1% |
| nickm | 9/10 | 6264 days | 1% |
| Johnnie | 8/10 | 6290 days | 1% |
| TillE412 | 9/10 | 6294 days | 1% |
| streneer | 6/10 | 6296 days | 1% |
| PamB | 8/10 | 6297 days | 1% |
| KimC | 9/10 | 6297 days | 1% |
| StephaineFrance | 10/10 | 6306 days | 1% |
| Lisa Duin | 9/10 | 6307 days | 1% |
| Dirk | 9/10 | 6308 days | 1% |
| SteveB | 10/10 | 6309 days | 1% |
| Sally477 | 8/10 | 6310 days | 1% |
| b_van_reenan | 7/10 | 6315 days | 1% |
| Peter | 8/10 | 6325 days | 1% |
| BrunoG | 10/10 | 6327 days | 1% |
| Edcan | 10/10 | 6327 days | 1% |
| Jose | 9/10 | 6328 days | 1% |
| Michael | 8/10 | 6333 days | 1% |
| Yunker | 9/10 | 6357 days | 1% |
| SiegfriedL | 10/10 | 6364 days | 1% |
| john west | 6/10 | 6377 days | 1% |
| Mike | 10/10 | 6378 days | 1% |
| martin piper | 10/10 | 6389 days | 1% |
| Claire | 6/10 | 6395 days | 1% |
| P&L Mooney | 9/10 | 6483 days | 1% |
| Amy | 10/10 | 6504 days | 1% |
| Ellie | 8/10 | 6515 days | 1% |
| famlou | 9/10 | 6524 days | 1% |
| karina mainwaring | 10/10 | 6563 days | 1% |
| CollyBob | 8/10 | 6581 days | 1% |
| Rob Poels | 7/10 | 6686 days | 1% |
| Jason Page | 5/10 | 6689 days | 1% |
| Stuart Bartram | 9/10 | 6692 days | 1% |
| Klaus Uhl | 10/10 | 6692 days | 1% |
| Richard | 9/10 | 6693 days | 1% |
| Ria | 8/10 | 6696 days | 1% |
| Kerstin Brantryd | 8/10 | 6696 days | 1% |
| Christine McKenna | 9/10 | 6707 days | 1% |
| Aharon | 8/10 | 6707 days | 1% |
| Jurgen Westphal | 3/10 | 6709 days | 0% |
| Kenneth and Mette | 10/10 | 6709 days | 1% |
| Lisa Tame | 5/10 | 6710 days | 1% |
| Wanda | 9/10 | 6710 days | 1% |
| Cole Penelope | 9/10 | 6713 days | 1% |
| Roger & Margaret | 7/10 | 6723 days | 1% |
| V Wood | 6/10 | 6725 days | 1% |
| Sandra Gustafson | 8/10 | 6751 days | 1% |
| Gerber Liselotte | 9/10 | 6783 days | 1% |
| purplekat99 | 10/10 | 6796 days | 1% |
| Wendy Williams | 7/10 | 6801 days | 1% |
| Kim Tjornhed | 6/10 | 6876 days | 1% |
| Rene Schotvanger | 9/10 | 6911 days | 1% |
| Hans Knappmann | 9/10 | 6911 days | 1% |
| Julie | 9/10 | 6995 days | 1% |
| Svenja | 9/10 | 7025 days | 1% |
| Michael | 8/10 | 7027 days | 1% |
| Adi | 9/10 | 7035 days | 1% |
| Michael | 8/10 | 7046 days | 1% |
| John Beirne | 6/10 | 7063 days | 1% |
| Jennifer | 8/10 | 7063 days | 1% |
| Ian | 6/10 | 7063 days | 1% |
| Pam | 10/10 | 7065 days | 1% |
| Fabian | 5/10 | 7067 days | 1% |
| Shirely | 8/10 | 7074 days | 1% |
| Marriott | 8/10 | 7087 days | 1% |
| Leah | 7/10 | 7087 days | 1% |
| Ian | 4/10 | 7091 days | 0% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Skyline Gondola Queenstown experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-2.00% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 125 days. However the Skyline Gondola Queenstown experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Skyline Gondola Queenstown experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -1.97% |
| 198 | -1.98% |
| 199 | -1.99% |
| 200 | -2.00% |
| 201 | -2.01% |
| 202 | -2.02% |
| 203 | -2.03% |
| … | … |
Balancing Adjustment
2.89% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
83%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.