Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Skyline Gondola Queenstown.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Skyline Gondola Queenstown
Valid Reviews
198 Valid Reviews
The Skyline Gondola Queenstown experience has a total of 200 reviews. There are 198 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 198 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 42 |
|
21% |
| 9/10 | 48 |
|
24% |
| 8/10 | 60 |
|
30% |
| 7/10 | 19 |
|
10% |
| 6/10 | 14 |
|
7% |
| 5/10 | 7 |
|
4% |
| 4/10 | 3 |
|
2% |
| 3/10 | 5 |
|
3% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
81.36% Average
The raw data average (mean) for all the Skyline Gondola Queenstown valid reviews is 81.36% and is based on 198 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
173 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 198 valid reviews, the experience has 173 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 173 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 31 |
|
18% |
| 9/10 | 43 |
|
25% |
| 8/10 | 56 |
|
32% |
| 7/10 | 17 |
|
10% |
| 6/10 | 13 |
|
8% |
| 5/10 | 6 |
|
3% |
| 4/10 | 3 |
|
2% |
| 3/10 | 4 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
80.69% Average
The raw data average (mean) for all the Skyline Gondola Queenstown face-to-face reviews is 80.69% and is based on 173 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
82.62%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Rob Jones | 10/10 | 284 days | 100% |
| Christine Zivkovic | 3/10 | 833 days | 34% |
| Andrew Hammond | 8/10 | 2537 days | 4% |
| Tony Wilcomes | 8/10 | 3205 days | 2% |
| Jessica and Henry | 9/10 | 3448 days | 2% |
| Audeme Mechain | 9/10 | 3450 days | 2% |
| Alice Ormandy | 7/10 | 3494 days | 1% |
| Chloe Olsen | 10/10 | 3497 days | 2% |
| Barbara Knops | 8/10 | 3529 days | 2% |
| Manu Liberta | 10/10 | 3539 days | 2% |
| Patrick | 8/10 | 3542 days | 1% |
| Sabine | 8/10 | 3542 days | 1% |
| Yee How | 8/10 | 3547 days | 1% |
| Sophie | 10/10 | 3550 days | 1% |
| Nanda Dyke | 8/10 | 3555 days | 1% |
| Andy Howard | 9/10 | 3582 days | 1% |
| Sharron | 9/10 | 3582 days | 1% |
| Michael Regensburger | 10/10 | 3814 days | 1% |
| Timea Bagosi | 8/10 | 3815 days | 1% |
| Lothen | 7/10 | 3827 days | 1% |
| Melanie Kronbichler | 8/10 | 3846 days | 1% |
| Lea Watterson | 9/10 | 3849 days | 1% |
| Daniel Hill | 10/10 | 3871 days | 1% |
| Nicola Wiggan | 8/10 | 3889 days | 1% |
| Madita and Lisann | 6/10 | 3891 days | 1% |
| Corinna Fallenbuchel | 10/10 | 4257 days | 0% |
| Cora and Franzi | 6/10 | 4263 days | 0% |
| Ara Moore-Tuwhangai | 10/10 | 4486 days | 1% |
| Shona MacDonald | 9/10 | 4513 days | 1% |
| Niamh Duane | 6/10 | 4530 days | 1% |
| Matt Weston | 8/10 | 4530 days | 1% |
| Ann Wilson | 8/10 | 4533 days | 1% |
| M K | 10/10 | 4588 days | 1% |
| Shay Sofer | 8/10 | 4596 days | 1% |
| Guy David | 8/10 | 4596 days | 1% |
| Andreas Zapke | 8/10 | 4603 days | 1% |
| Caren van Gastel | 8/10 | 4607 days | 1% |
| Emeline Dupre | 6/10 | 4607 days | 1% |
| Kerri | 10/10 | 4728 days | 1% |
| Abby Rescr | 8/10 | 4912 days | 1% |
| Lorna and Seb | 7/10 | 4915 days | 1% |
| Erik Muchembled | 4/10 | 4916 days | 0% |
| Hannah Lia-Isis Kubillus | 7/10 | 4916 days | 1% |
| Patrycja Polakowska | 10/10 | 4922 days | 1% |
| Joey Mertzig | 8/10 | 4929 days | 1% |
| Ingeborg Ruysscher | 10/10 | 4971 days | 1% |
| Mike Edwards | 10/10 | 4987 days | 1% |
| Abby Rushmer | 8/10 | 5001 days | 1% |
| Auger | 9/10 | 5009 days | 1% |
| Auger | 9/10 | 5009 days | 1% |
| Ryan J | 5/10 | 5093 days | 1% |
| trevrobinson | 10/10 | 5093 days | 1% |
| Robin Sable | 10/10 | 5258 days | 1% |
| Sally Gordie | 9/10 | 5264 days | 1% |
| David Williams | 9/10 | 5265 days | 1% |
| Oliver Hardt | 6/10 | 5266 days | 1% |
| Matthias Angela | 6/10 | 5271 days | 1% |
| Lucy Duffy | 5/10 | 5280 days | 1% |
| B Sluis | 8/10 | 5286 days | 1% |
| Elaine | 10/10 | 5287 days | 1% |
| Bottoms | 9/10 | 5287 days | 1% |
| Patrick Grant | 8/10 | 5287 days | 1% |
| Hayley Atkinson | 10/10 | 5288 days | 1% |
| Melanie | 6/10 | 5289 days | 1% |
| Ed & Katie Riches | 7/10 | 5289 days | 1% |
| Nick & Adele Waller | 8/10 | 5289 days | 1% |
| Beat Kindler | 3/10 | 5289 days | 0% |
| Seth & Carla | 10/10 | 5291 days | 1% |
| Mary Mitchell | 8/10 | 5291 days | 1% |
| Tim Gamblen | 10/10 | 5294 days | 1% |
| Jonathan Philp | 8/10 | 5298 days | 1% |
| Andreas & Leonie Fehr | 3/10 | 5298 days | 0% |
| Rocco Christian | 5/10 | 5300 days | 1% |
| Carel | 7/10 | 5303 days | 1% |
| ge04jen | 9/10 | 5337 days | 1% |
| CMJ | 7/10 | 5337 days | 1% |
| Wendy Ashmore | 9/10 | 5384 days | 1% |
| Gertz | 7/10 | 5616 days | 1% |
| Sue Carren | 7/10 | 5620 days | 1% |
| Chris Forrest | 8/10 | 5622 days | 1% |
| Julie and Russ Charles | 10/10 | 5625 days | 1% |
| Julie | 3/10 | 5625 days | 0% |
| Kevin Wong | 10/10 | 5625 days | 1% |
| Hadas and Amichay Guter | 8/10 | 5628 days | 1% |
| John Stokes | 10/10 | 5631 days | 1% |
| Sufian Bin Uusof | 8/10 | 5634 days | 1% |
| Christine Gschwandtl | 10/10 | 5634 days | 1% |
| Ian & Phyllis | 8/10 | 5635 days | 1% |
| Harry Hammond | 7/10 | 5636 days | 1% |
| Bryan Higgins | 9/10 | 5641 days | 1% |
| Jennifer Sunderland | 9/10 | 5645 days | 1% |
| Alice Galley | 9/10 | 5646 days | 1% |
| Mr & Mrs Mackie | 9/10 | 5653 days | 1% |
| Bob Warne | 4/10 | 5654 days | 0% |
| John | 7/10 | 5655 days | 1% |
| Van den Borne | 8/10 | 5657 days | 1% |
| Bahner | 9/10 | 5659 days | 1% |
| Jochen | 8/10 | 5669 days | 1% |
| Andrew Hammond | 8/10 | 5794 days | 1% |
| Mary Van | 9/10 | 5824 days | 1% |
| craigy | 7/10 | 5855 days | 1% |
| Alice Hurkett | 10/10 | 5916 days | 1% |
| Amy | 8/10 | 5947 days | 1% |
| BelindaT | 10/10 | 5955 days | 1% |
| thomas merrin | 10/10 | 5977 days | 1% |
| nuwee | 10/10 | 5977 days | 1% |
| katrina Marshall | 9/10 | 5994 days | 1% |
| Ina | 5/10 | 5995 days | 1% |
| Kim Holtz | 8/10 | 5996 days | 1% |
| Peter G | 8/10 | 6002 days | 1% |
| Chris Helms | 8/10 | 6002 days | 1% |
| Rod C | 9/10 | 6006 days | 1% |
| Amanda Iavarone | 8/10 | 6014 days | 1% |
| Jann Clar | 9/10 | 6017 days | 1% |
| Armand | 8/10 | 6022 days | 1% |
| Yona | 9/10 | 6022 days | 1% |
| Ronny | 8/10 | 6022 days | 1% |
| Eva | 9/10 | 6025 days | 1% |
| margaret Klawitter | 10/10 | 6029 days | 1% |
| Annie | 8/10 | 6030 days | 1% |
| Tony X | 8/10 | 6031 days | 1% |
| Terry Phillips | 8/10 | 6033 days | 1% |
| nigelst | 7/10 | 6042 days | 1% |
| Dale W | 8/10 | 6045 days | 1% |
| Buss | 8/10 | 6049 days | 1% |
| Bartlett nz | 10/10 | 6053 days | 1% |
| Chung Family | 9/10 | 6056 days | 1% |
| carsteng | 8/10 | 6092 days | 1% |
| Mark Jenkins | 9/10 | 6106 days | 1% |
| eowyn2k | 9/10 | 6128 days | 1% |
| alanvn | 7/10 | 6211 days | 1% |
| DustyLaptop | 9/10 | 6281 days | 1% |
| nickm | 9/10 | 6297 days | 1% |
| Johnnie | 8/10 | 6323 days | 1% |
| TillE412 | 9/10 | 6327 days | 1% |
| streneer | 6/10 | 6329 days | 1% |
| PamB | 8/10 | 6330 days | 1% |
| KimC | 9/10 | 6330 days | 1% |
| StephaineFrance | 10/10 | 6339 days | 1% |
| Lisa Duin | 9/10 | 6340 days | 1% |
| Dirk | 9/10 | 6341 days | 1% |
| SteveB | 10/10 | 6342 days | 1% |
| Sally477 | 8/10 | 6343 days | 1% |
| b_van_reenan | 7/10 | 6348 days | 1% |
| Peter | 8/10 | 6358 days | 1% |
| BrunoG | 10/10 | 6360 days | 1% |
| Edcan | 10/10 | 6360 days | 1% |
| Jose | 9/10 | 6361 days | 1% |
| Michael | 8/10 | 6366 days | 1% |
| Yunker | 9/10 | 6390 days | 1% |
| SiegfriedL | 10/10 | 6397 days | 1% |
| john west | 6/10 | 6410 days | 1% |
| Mike | 10/10 | 6411 days | 1% |
| martin piper | 10/10 | 6421 days | 1% |
| Claire | 6/10 | 6427 days | 1% |
| P&L Mooney | 9/10 | 6516 days | 1% |
| Amy | 10/10 | 6537 days | 1% |
| Ellie | 8/10 | 6548 days | 1% |
| famlou | 9/10 | 6557 days | 1% |
| karina mainwaring | 10/10 | 6596 days | 1% |
| CollyBob | 8/10 | 6614 days | 1% |
| Rob Poels | 7/10 | 6719 days | 1% |
| Jason Page | 5/10 | 6722 days | 1% |
| Stuart Bartram | 9/10 | 6725 days | 1% |
| Klaus Uhl | 10/10 | 6725 days | 1% |
| Richard | 9/10 | 6726 days | 1% |
| Ria | 8/10 | 6729 days | 1% |
| Kerstin Brantryd | 8/10 | 6729 days | 1% |
| Christine McKenna | 9/10 | 6740 days | 1% |
| Aharon | 8/10 | 6740 days | 1% |
| Jurgen Westphal | 3/10 | 6742 days | 0% |
| Kenneth and Mette | 10/10 | 6742 days | 1% |
| Lisa Tame | 5/10 | 6743 days | 1% |
| Wanda | 9/10 | 6743 days | 1% |
| Cole Penelope | 9/10 | 6746 days | 1% |
| Roger & Margaret | 7/10 | 6756 days | 1% |
| V Wood | 6/10 | 6758 days | 1% |
| Sandra Gustafson | 8/10 | 6784 days | 1% |
| Gerber Liselotte | 9/10 | 6816 days | 1% |
| purplekat99 | 10/10 | 6829 days | 1% |
| Wendy Williams | 7/10 | 6834 days | 1% |
| Kim Tjornhed | 6/10 | 6909 days | 1% |
| Rene Schotvanger | 9/10 | 6944 days | 1% |
| Hans Knappmann | 9/10 | 6944 days | 1% |
| Julie | 9/10 | 7028 days | 1% |
| Svenja | 9/10 | 7058 days | 1% |
| Michael | 8/10 | 7060 days | 1% |
| Adi | 9/10 | 7068 days | 1% |
| Michael | 8/10 | 7079 days | 1% |
| John Beirne | 6/10 | 7096 days | 1% |
| Jennifer | 8/10 | 7096 days | 1% |
| Ian | 6/10 | 7096 days | 1% |
| Pam | 10/10 | 7098 days | 1% |
| Fabian | 5/10 | 7100 days | 1% |
| Shirely | 8/10 | 7107 days | 1% |
| Marriott | 8/10 | 7120 days | 1% |
| Leah | 7/10 | 7120 days | 1% |
| Ian | 4/10 | 7124 days | 0% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Skyline Gondola Queenstown experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-2.25% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 117 days. However the Skyline Gondola Queenstown experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Skyline Gondola Queenstown experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -2.21% |
| 198 | -2.23% |
| 199 | -2.24% |
| 200 | -2.25% |
| 201 | -2.26% |
| 202 | -2.27% |
| 203 | -2.28% |
| … | … |
Balancing Adjustment
2.90% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
83%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.