Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Skyline Gondola Queenstown.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Skyline Gondola Queenstown
Valid Reviews
198 Valid Reviews
The Skyline Gondola Queenstown experience has a total of 200 reviews. There are 198 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 198 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 42 |
|
21% |
| 9/10 | 48 |
|
24% |
| 8/10 | 60 |
|
30% |
| 7/10 | 19 |
|
10% |
| 6/10 | 14 |
|
7% |
| 5/10 | 7 |
|
4% |
| 4/10 | 3 |
|
2% |
| 3/10 | 5 |
|
3% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
81.36% Average
The raw data average (mean) for all the Skyline Gondola Queenstown valid reviews is 81.36% and is based on 198 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
173 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 198 valid reviews, the experience has 173 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 173 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 31 |
|
18% |
| 9/10 | 43 |
|
25% |
| 8/10 | 56 |
|
32% |
| 7/10 | 17 |
|
10% |
| 6/10 | 13 |
|
8% |
| 5/10 | 6 |
|
3% |
| 4/10 | 3 |
|
2% |
| 3/10 | 4 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
80.69% Average
The raw data average (mean) for all the Skyline Gondola Queenstown face-to-face reviews is 80.69% and is based on 173 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
82.93%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Rob Jones | 10/10 | 332 days | 100% |
| Christine Zivkovic | 3/10 | 881 days | 32% |
| Andrew Hammond | 8/10 | 2585 days | 4% |
| Tony Wilcomes | 8/10 | 3253 days | 2% |
| Jessica and Henry | 9/10 | 3496 days | 2% |
| Audeme Mechain | 9/10 | 3498 days | 2% |
| Alice Ormandy | 7/10 | 3542 days | 2% |
| Chloe Olsen | 10/10 | 3545 days | 2% |
| Barbara Knops | 8/10 | 3577 days | 2% |
| Manu Liberta | 10/10 | 3587 days | 2% |
| Patrick | 8/10 | 3590 days | 1% |
| Sabine | 8/10 | 3590 days | 1% |
| Yee How | 8/10 | 3595 days | 1% |
| Sophie | 10/10 | 3598 days | 2% |
| Nanda Dyke | 8/10 | 3603 days | 1% |
| Andy Howard | 9/10 | 3630 days | 1% |
| Sharron | 9/10 | 3630 days | 1% |
| Michael Regensburger | 10/10 | 3862 days | 1% |
| Timea Bagosi | 8/10 | 3864 days | 1% |
| Lothen | 7/10 | 3875 days | 1% |
| Melanie Kronbichler | 8/10 | 3894 days | 1% |
| Lea Watterson | 9/10 | 3897 days | 1% |
| Daniel Hill | 10/10 | 3919 days | 1% |
| Nicola Wiggan | 8/10 | 3937 days | 1% |
| Madita and Lisann | 6/10 | 3939 days | 1% |
| Corinna Fallenbuchel | 10/10 | 4305 days | 0% |
| Cora and Franzi | 6/10 | 4311 days | 0% |
| Ara Moore-Tuwhangai | 10/10 | 4534 days | 1% |
| Shona MacDonald | 9/10 | 4561 days | 1% |
| Niamh Duane | 6/10 | 4578 days | 1% |
| Matt Weston | 8/10 | 4578 days | 1% |
| Ann Wilson | 8/10 | 4581 days | 1% |
| M K | 10/10 | 4636 days | 1% |
| Shay Sofer | 8/10 | 4644 days | 1% |
| Guy David | 8/10 | 4644 days | 1% |
| Andreas Zapke | 8/10 | 4651 days | 1% |
| Caren van Gastel | 8/10 | 4655 days | 1% |
| Emeline Dupre | 6/10 | 4655 days | 1% |
| Kerri | 10/10 | 4776 days | 1% |
| Abby Rescr | 8/10 | 4960 days | 1% |
| Lorna and Seb | 7/10 | 4963 days | 1% |
| Erik Muchembled | 4/10 | 4964 days | 1% |
| Hannah Lia-Isis Kubillus | 7/10 | 4964 days | 1% |
| Patrycja Polakowska | 10/10 | 4970 days | 1% |
| Joey Mertzig | 8/10 | 4977 days | 1% |
| Ingeborg Ruysscher | 10/10 | 5019 days | 1% |
| Mike Edwards | 10/10 | 5035 days | 1% |
| Abby Rushmer | 8/10 | 5049 days | 1% |
| Auger | 9/10 | 5057 days | 1% |
| Auger | 9/10 | 5057 days | 1% |
| Ryan J | 5/10 | 5141 days | 1% |
| trevrobinson | 10/10 | 5141 days | 1% |
| Robin Sable | 10/10 | 5306 days | 1% |
| Sally Gordie | 9/10 | 5312 days | 1% |
| David Williams | 9/10 | 5313 days | 1% |
| Oliver Hardt | 6/10 | 5314 days | 1% |
| Matthias Angela | 6/10 | 5319 days | 1% |
| Lucy Duffy | 5/10 | 5328 days | 1% |
| B Sluis | 8/10 | 5334 days | 1% |
| Elaine | 10/10 | 5335 days | 1% |
| Bottoms | 9/10 | 5335 days | 1% |
| Patrick Grant | 8/10 | 5335 days | 1% |
| Hayley Atkinson | 10/10 | 5336 days | 1% |
| Melanie | 6/10 | 5337 days | 1% |
| Ed & Katie Riches | 7/10 | 5337 days | 1% |
| Nick & Adele Waller | 8/10 | 5337 days | 1% |
| Beat Kindler | 3/10 | 5337 days | 0% |
| Seth & Carla | 10/10 | 5339 days | 1% |
| Mary Mitchell | 8/10 | 5339 days | 1% |
| Tim Gamblen | 10/10 | 5342 days | 1% |
| Jonathan Philp | 8/10 | 5346 days | 1% |
| Andreas & Leonie Fehr | 3/10 | 5346 days | 0% |
| Rocco Christian | 5/10 | 5348 days | 1% |
| Carel | 7/10 | 5351 days | 1% |
| ge04jen | 9/10 | 5385 days | 1% |
| CMJ | 7/10 | 5385 days | 1% |
| Wendy Ashmore | 9/10 | 5432 days | 1% |
| Gertz | 7/10 | 5664 days | 1% |
| Sue Carren | 7/10 | 5668 days | 1% |
| Chris Forrest | 8/10 | 5670 days | 1% |
| Julie and Russ Charles | 10/10 | 5673 days | 1% |
| Julie | 3/10 | 5673 days | 0% |
| Kevin Wong | 10/10 | 5673 days | 1% |
| Hadas and Amichay Guter | 8/10 | 5676 days | 1% |
| John Stokes | 10/10 | 5679 days | 1% |
| Sufian Bin Uusof | 8/10 | 5682 days | 1% |
| Christine Gschwandtl | 10/10 | 5682 days | 1% |
| Ian & Phyllis | 8/10 | 5683 days | 1% |
| Harry Hammond | 7/10 | 5684 days | 1% |
| Bryan Higgins | 9/10 | 5689 days | 1% |
| Jennifer Sunderland | 9/10 | 5693 days | 1% |
| Alice Galley | 9/10 | 5694 days | 1% |
| Mr & Mrs Mackie | 9/10 | 5701 days | 1% |
| Bob Warne | 4/10 | 5702 days | 1% |
| John | 7/10 | 5703 days | 1% |
| Van den Borne | 8/10 | 5705 days | 1% |
| Bahner | 9/10 | 5707 days | 1% |
| Jochen | 8/10 | 5717 days | 1% |
| Andrew Hammond | 8/10 | 5842 days | 1% |
| Mary Van | 9/10 | 5872 days | 1% |
| craigy | 7/10 | 5903 days | 1% |
| Alice Hurkett | 10/10 | 5964 days | 1% |
| Amy | 8/10 | 5995 days | 1% |
| BelindaT | 10/10 | 6003 days | 1% |
| thomas merrin | 10/10 | 6025 days | 1% |
| nuwee | 10/10 | 6025 days | 1% |
| katrina Marshall | 9/10 | 6042 days | 1% |
| Ina | 5/10 | 6043 days | 1% |
| Kim Holtz | 8/10 | 6044 days | 1% |
| Peter G | 8/10 | 6050 days | 1% |
| Chris Helms | 8/10 | 6050 days | 1% |
| Rod C | 9/10 | 6054 days | 1% |
| Amanda Iavarone | 8/10 | 6062 days | 1% |
| Jann Clar | 9/10 | 6065 days | 1% |
| Armand | 8/10 | 6070 days | 1% |
| Yona | 9/10 | 6070 days | 1% |
| Ronny | 8/10 | 6070 days | 1% |
| Eva | 9/10 | 6073 days | 1% |
| margaret Klawitter | 10/10 | 6077 days | 1% |
| Annie | 8/10 | 6078 days | 1% |
| Tony X | 8/10 | 6079 days | 1% |
| Terry Phillips | 8/10 | 6081 days | 1% |
| nigelst | 7/10 | 6090 days | 1% |
| Dale W | 8/10 | 6093 days | 1% |
| Buss | 8/10 | 6097 days | 1% |
| Bartlett nz | 10/10 | 6101 days | 1% |
| Chung Family | 9/10 | 6104 days | 1% |
| carsteng | 8/10 | 6140 days | 1% |
| Mark Jenkins | 9/10 | 6154 days | 1% |
| eowyn2k | 9/10 | 6176 days | 1% |
| alanvn | 7/10 | 6259 days | 1% |
| DustyLaptop | 9/10 | 6329 days | 1% |
| nickm | 9/10 | 6345 days | 1% |
| Johnnie | 8/10 | 6371 days | 1% |
| TillE412 | 9/10 | 6375 days | 1% |
| streneer | 6/10 | 6377 days | 1% |
| PamB | 8/10 | 6378 days | 1% |
| KimC | 9/10 | 6378 days | 1% |
| StephaineFrance | 10/10 | 6387 days | 1% |
| Lisa Duin | 9/10 | 6388 days | 1% |
| Dirk | 9/10 | 6390 days | 1% |
| SteveB | 10/10 | 6390 days | 1% |
| Sally477 | 8/10 | 6391 days | 1% |
| b_van_reenan | 7/10 | 6396 days | 1% |
| Peter | 8/10 | 6406 days | 1% |
| BrunoG | 10/10 | 6408 days | 1% |
| Edcan | 10/10 | 6408 days | 1% |
| Jose | 9/10 | 6409 days | 1% |
| Michael | 8/10 | 6414 days | 1% |
| Yunker | 9/10 | 6438 days | 1% |
| SiegfriedL | 10/10 | 6445 days | 1% |
| john west | 6/10 | 6458 days | 1% |
| Mike | 10/10 | 6459 days | 1% |
| martin piper | 10/10 | 6470 days | 1% |
| Claire | 6/10 | 6476 days | 1% |
| P&L Mooney | 9/10 | 6565 days | 1% |
| Amy | 10/10 | 6586 days | 1% |
| Ellie | 8/10 | 6597 days | 1% |
| famlou | 9/10 | 6606 days | 1% |
| karina mainwaring | 10/10 | 6644 days | 1% |
| CollyBob | 8/10 | 6663 days | 1% |
| Rob Poels | 7/10 | 6767 days | 1% |
| Jason Page | 5/10 | 6770 days | 1% |
| Stuart Bartram | 9/10 | 6773 days | 1% |
| Klaus Uhl | 10/10 | 6773 days | 1% |
| Richard | 9/10 | 6774 days | 1% |
| Ria | 8/10 | 6777 days | 1% |
| Kerstin Brantryd | 8/10 | 6777 days | 1% |
| Christine McKenna | 9/10 | 6788 days | 1% |
| Aharon | 8/10 | 6788 days | 1% |
| Jurgen Westphal | 3/10 | 6790 days | 0% |
| Kenneth and Mette | 10/10 | 6790 days | 1% |
| Lisa Tame | 5/10 | 6791 days | 1% |
| Wanda | 9/10 | 6791 days | 1% |
| Cole Penelope | 9/10 | 6794 days | 1% |
| Roger & Margaret | 7/10 | 6804 days | 1% |
| V Wood | 6/10 | 6806 days | 1% |
| Sandra Gustafson | 8/10 | 6832 days | 1% |
| Gerber Liselotte | 9/10 | 6864 days | 1% |
| purplekat99 | 10/10 | 6877 days | 1% |
| Wendy Williams | 7/10 | 6882 days | 1% |
| Kim Tjornhed | 6/10 | 6957 days | 1% |
| Rene Schotvanger | 9/10 | 6992 days | 1% |
| Hans Knappmann | 9/10 | 6992 days | 1% |
| Julie | 9/10 | 7076 days | 1% |
| Svenja | 9/10 | 7106 days | 1% |
| Michael | 8/10 | 7108 days | 1% |
| Adi | 9/10 | 7116 days | 1% |
| Michael | 8/10 | 7127 days | 1% |
| John Beirne | 6/10 | 7144 days | 1% |
| Jennifer | 8/10 | 7144 days | 1% |
| Ian | 6/10 | 7144 days | 1% |
| Pam | 10/10 | 7146 days | 1% |
| Fabian | 5/10 | 7148 days | 1% |
| Shirely | 8/10 | 7155 days | 1% |
| Marriott | 8/10 | 7168 days | 1% |
| Leah | 7/10 | 7168 days | 1% |
| Ian | 4/10 | 7172 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Skyline Gondola Queenstown experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.23% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 68 days. However the Skyline Gondola Queenstown experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Skyline Gondola Queenstown experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.18% |
| 198 | -3.20% |
| 199 | -3.21% |
| 200 | -3.23% |
| 201 | -3.25% |
| 202 | -3.26% |
| 203 | -3.28% |
| … | … |
Balancing Adjustment
3.08% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
83%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.