G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Shotover Jet.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Shotover Jet
Valid Reviews
269 Valid Reviews
The Shotover Jet experience has a total of 271 reviews. There are 269 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 269 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 86 |
|
32% |
| 9/10 | 66 |
|
25% |
| 8/10 | 50 |
|
19% |
| 7/10 | 35 |
|
13% |
| 6/10 | 18 |
|
7% |
| 5/10 | 8 |
|
3% |
| 4/10 | 2 |
|
1% |
| 3/10 | 2 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 2 |
|
1% |
84.13% Average
The raw data average (mean) for all the Shotover Jet valid reviews is 84.13% and is based on 269 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
234 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 269 valid reviews, the experience has 234 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 234 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 70 |
|
30% |
| 9/10 | 55 |
|
24% |
| 8/10 | 46 |
|
20% |
| 7/10 | 33 |
|
14% |
| 6/10 | 18 |
|
8% |
| 5/10 | 7 |
|
3% |
| 4/10 | 2 |
|
1% |
| 3/10 | 2 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
0% |
83.42% Average
The raw data average (mean) for all the Shotover Jet face-to-face reviews is 83.42% and is based on 234 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
85.26%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Paul from USA | 1/10 | 2282 days | 41% |
| Andrew Hammond | 9/10 | 2404 days | 100% |
| Josh Mills | 9/10 | 3317 days | 52% |
| Alex Hah | 9/10 | 3359 days | 49% |
| Nicola | 6/10 | 3365 days | 42% |
| Jair | 10/10 | 3387 days | 48% |
| Louise Walker | 10/10 | 3408 days | 47% |
| Hazel Norman | 10/10 | 3448 days | 45% |
| Gavin Moffatt | 7/10 | 3659 days | 31% |
| Jeeyoung Kim | 10/10 | 3669 days | 33% |
| Kim Rasun | 10/10 | 3669 days | 33% |
| Anke Vater | 7/10 | 3673 days | 31% |
| Joerg | 7/10 | 3674 days | 30% |
| George Bellwood | 10/10 | 3674 days | 33% |
| Katrina | 8/10 | 3690 days | 32% |
| Leonie Prendeville | 6/10 | 3719 days | 26% |
| Ivan Dupont | 9/10 | 3724 days | 30% |
| Madita and Lisann | 9/10 | 3758 days | 28% |
| Andy Jobst | 6/10 | 4139 days | 6% |
| Antoine Vernay | 3/10 | 4144 days | 2% |
| Andrew Kermode | 9/10 | 4292 days | 0% |
| Patricia Erni | 10/10 | 4392 days | 23% |
| Robert Erni | 10/10 | 4392 days | 23% |
| Manuel Bleiker | 9/10 | 4392 days | 22% |
| Laura Metz | 10/10 | 4427 days | 23% |
| Hubertus Thost | 9/10 | 4427 days | 22% |
| Emma Wallace | 10/10 | 4448 days | 23% |
| Michael Sheridan | 10/10 | 4454 days | 23% |
| Ben Sheridan | 8/10 | 4454 days | 22% |
| Ruben Garcia Raiuiro | 8/10 | 4463 days | 22% |
| Anne and Steve Bartlett | 9/10 | 4465 days | 22% |
| Nicolas Trezeguet | 7/10 | 4474 days | 21% |
| hendrik king | 8/10 | 4687 days | 22% |
| Andy Cummins | 10/10 | 4766 days | 23% |
| Sharyn Crosby | 10/10 | 4779 days | 23% |
| Guillot | 8/10 | 4786 days | 22% |
| Michal Maly | 9/10 | 4805 days | 22% |
| Karin Genyn | 10/10 | 4855 days | 23% |
| Michael Kretzschmar | 9/10 | 4855 days | 22% |
| Tom and Jemima Rawlings | 8/10 | 4860 days | 22% |
| Franz Schueler | 10/10 | 4861 days | 23% |
| Meryem Buchwitz | 10/10 | 4882 days | 23% |
| Karsten Meyer | 8/10 | 4884 days | 22% |
| Michel Vourbraak | 5/10 | 4885 days | 16% |
| TheHoon | 9/10 | 5113 days | 22% |
| Simon Rawlinson | 10/10 | 5125 days | 23% |
| Norman UK | 10/10 | 5136 days | 23% |
| Larry Curtiss | 10/10 | 5141 days | 23% |
| Madeleine Mueller | 10/10 | 5149 days | 23% |
| Jaap & Susanne | 8/10 | 5153 days | 22% |
| Anne King | 6/10 | 5153 days | 19% |
| Fleming Lauridsen | 9/10 | 5153 days | 22% |
| Robert & Bridget Holden | 9/10 | 5153 days | 22% |
| Howell Davies | 10/10 | 5153 days | 23% |
| Linda Kosters | 10/10 | 5153 days | 23% |
| Aridne Giraud | 9/10 | 5156 days | 22% |
| Kolen | 10/10 | 5156 days | 23% |
| Helen Chilton | 8/10 | 5161 days | 22% |
| Tim Gamblen | 10/10 | 5161 days | 23% |
| Jonathan Philp | 7/10 | 5165 days | 21% |
| Clemens | 6/10 | 5166 days | 19% |
| Heike | 10/10 | 5168 days | 23% |
| Frank & Julia | 7/10 | 5172 days | 21% |
| FlyKiwiFly | 7/10 | 5173 days | 21% |
| joerem | 5/10 | 5173 days | 16% |
| Colin Jenkins | 8/10 | 5184 days | 22% |
| deJong | 8/10 | 5239 days | 22% |
| Gerard Crothers | 10/10 | 5242 days | 23% |
| Christoph | 7/10 | 5244 days | 21% |
| Steve | 9/10 | 5249 days | 22% |
| Helle Thomsen | 10/10 | 5251 days | 23% |
| Wendy Ashmore | 10/10 | 5251 days | 23% |
| James McColl | 6/10 | 5265 days | 19% |
| katel86 | 10/10 | 5326 days | 23% |
| Kimberly St Louis | 10/10 | 5449 days | 23% |
| Sam papworth | 10/10 | 5478 days | 23% |
| Josephine Hartley | 1/10 | 5478 days | 6% |
| Nicola Young | 5/10 | 5478 days | 16% |
| Schury | 10/10 | 5481 days | 23% |
| Rob O'Neill | 9/10 | 5481 days | 22% |
| Katarina Bokor | 10/10 | 5487 days | 23% |
| Sue Carren | 8/10 | 5487 days | 22% |
| Mark Franklin | 8/10 | 5487 days | 22% |
| Emma Cross | 9/10 | 5489 days | 22% |
| John & Lorraine | 8/10 | 5489 days | 22% |
| Hanggi | 9/10 | 5490 days | 22% |
| Julie and Russ Charles | 10/10 | 5492 days | 23% |
| Berger | 10/10 | 5494 days | 23% |
| Juliane Kleiu | 10/10 | 5500 days | 23% |
| Claudia | 10/10 | 5500 days | 23% |
| Siggi Wick | 10/10 | 5501 days | 23% |
| Birga | 9/10 | 5507 days | 22% |
| Cameron and Kim | 10/10 | 5509 days | 23% |
| Ebi & Beate | 8/10 | 5510 days | 22% |
| taniadeanryanbrittany | 8/10 | 5510 days | 22% |
| Alice Galley | 8/10 | 5513 days | 22% |
| Alice | 9/10 | 5514 days | 22% |
| Alexander & Stephanie | 8/10 | 5515 days | 22% |
| Lauren Pestell | 8/10 | 5517 days | 22% |
| Bob Warne | 9/10 | 5521 days | 22% |
| Jol Balder | 4/10 | 5526 days | 13% |
| Irene and Thib Schneider | 9/10 | 5526 days | 22% |
| Doris Schollenberger | 9/10 | 5528 days | 22% |
| Roger Lows | 9/10 | 5529 days | 22% |
| Glenn | 9/10 | 5529 days | 22% |
| Ryan Tull | 7/10 | 5533 days | 21% |
| Hull | 10/10 | 5533 days | 23% |
| Brandt | 10/10 | 5535 days | 23% |
| Emma Wilkinson | 6/10 | 5537 days | 19% |
| Lyndell | 9/10 | 5600 days | 22% |
| KAA | 10/10 | 5661 days | 23% |
| Andrew Hammond | 10/10 | 5661 days | 23% |
| kristy | 9/10 | 5691 days | 22% |
| Behrenot | 8/10 | 5792 days | 22% |
| M Schram | 7/10 | 5793 days | 21% |
| garfield | 9/10 | 5814 days | 22% |
| BelindaT | 10/10 | 5822 days | 23% |
| nuwee | 9/10 | 5844 days | 22% |
| Hana Vokata | 10/10 | 5849 days | 23% |
| Wyss A | 10/10 | 5856 days | 23% |
| katrina Marshall | 9/10 | 5861 days | 22% |
| Pam & Norman | 9/10 | 5868 days | 22% |
| Chris Bil | 10/10 | 5870 days | 23% |
| Sue S | 8/10 | 5870 days | 22% |
| Rod C | 10/10 | 5873 days | 23% |
| Richard | 5/10 | 5879 days | 16% |
| Doris Resch | 10/10 | 5881 days | 23% |
| Matthiis & Femke | 8/10 | 5882 days | 22% |
| Ed & Pat Mitchell | 9/10 | 5883 days | 22% |
| Jenny | 8/10 | 5883 days | 22% |
| Neal | 10/10 | 5888 days | 23% |
| Yona | 7/10 | 5889 days | 21% |
| Mathias | 10/10 | 5890 days | 23% |
| Jamie | 10/10 | 5895 days | 23% |
| Lewis | 10/10 | 5896 days | 23% |
| kararina Kosten | 9/10 | 5897 days | 22% |
| Vincente Garrido | 7/10 | 5898 days | 21% |
| Ingrid Overes | 9/10 | 5902 days | 22% |
| S Luis Van Oler | 9/10 | 5908 days | 22% |
| nigelst | 9/10 | 5909 days | 22% |
| Dale W | 8/10 | 5912 days | 22% |
| Omar Frenchy | 9/10 | 5912 days | 22% |
| Marons | 7/10 | 5954 days | 21% |
| Sena | 7/10 | 5975 days | 21% |
| Kyle Riseley | 8/10 | 5976 days | 22% |
| Rebecca Jenner | 8/10 | 5976 days | 22% |
| Carl and Angela Rapihana | 6/10 | 5988 days | 19% |
| nancyburns | 10/10 | 5995 days | 23% |
| marleen451 | 9/10 | 6026 days | 22% |
| Jackie Anderson | 10/10 | 6056 days | 23% |
| bogaard | 8/10 | 6091 days | 22% |
| Katie | 10/10 | 6148 days | 23% |
| Charles Lyne | 10/10 | 6179 days | 23% |
| TillE412 | 10/10 | 6194 days | 23% |
| ElleGermany | 9/10 | 6197 days | 22% |
| JonK | 10/10 | 6197 days | 23% |
| BeckieM | 9/10 | 6199 days | 22% |
| Anji Sprinks | 9/10 | 6206 days | 22% |
| SteveB | 10/10 | 6209 days | 23% |
| annysp | 10/10 | 6209 days | 23% |
| davidne | 6/10 | 6209 days | 19% |
| Jeremy | 9/10 | 6210 days | 22% |
| Daniel | 9/10 | 6216 days | 22% |
| Richard | 9/10 | 6219 days | 22% |
| MichaelS1 | 9/10 | 6225 days | 22% |
| ChrisD | 10/10 | 6225 days | 23% |
| AstridVG | 8/10 | 6226 days | 22% |
| Lucas | 9/10 | 6226 days | 22% |
| StijnH | 7/10 | 6226 days | 21% |
| TobiasK | 8/10 | 6228 days | 22% |
| Michael | 9/10 | 6234 days | 22% |
| amyd | 9/10 | 6240 days | 22% |
| Linda | 6/10 | 6241 days | 19% |
| Kelly | 10/10 | 6242 days | 23% |
| CarleyJ | 7/10 | 6243 days | 21% |
| VictoriaH | 9/10 | 6244 days | 22% |
| RobC1 | 7/10 | 6244 days | 21% |
| JoT | 8/10 | 6244 days | 22% |
| RobH | 7/10 | 6245 days | 21% |
| Eileen Harris | 9/10 | 6248 days | 22% |
| Brian | 10/10 | 6249 days | 23% |
| Amanda Williams | 10/10 | 6250 days | 23% |
| CarinnaGermany | 7/10 | 6251 days | 21% |
| Trevor | 10/10 | 6253 days | 23% |
| David | 7/10 | 6258 days | 21% |
| Conway | 9/10 | 6260 days | 22% |
| Ralf | 9/10 | 6262 days | 22% |
| Christina | 10/10 | 6274 days | 23% |
| John | 10/10 | 6279 days | 23% |
| Jon | 8/10 | 6281 days | 22% |
| Karen | 8/10 | 6281 days | 22% |
| Bernd | 6/10 | 6283 days | 19% |
| Kori | 8/10 | 6322 days | 22% |
| David | 7/10 | 6323 days | 21% |
| Dan | 9/10 | 6341 days | 22% |
| Nicole | 6/10 | 6344 days | 19% |
| Stephanie Schikora | 10/10 | 6352 days | 23% |
| Gaurav M | 7/10 | 6372 days | 21% |
| Kate | 7/10 | 6396 days | 21% |
| Robin | 10/10 | 6399 days | 23% |
| Mike | 9/10 | 6405 days | 22% |
| Felicity | 8/10 | 6407 days | 22% |
| Suyin | 10/10 | 6407 days | 23% |
| Fothergill | 7/10 | 6416 days | 21% |
| Christopher | 8/10 | 6420 days | 22% |
| James | 9/10 | 6420 days | 22% |
| jillian | 6/10 | 6429 days | 19% |
| Andy | 7/10 | 6442 days | 21% |
| loumac | 8/10 | 6445 days | 22% |
| Gray | 10/10 | 6445 days | 23% |
| Lucchi | 3/10 | 6462 days | 10% |
| Ashlee Roberts | 10/10 | 6506 days | 23% |
| L1z4rd | 10/10 | 6540 days | 23% |
| Kori Barton | 7/10 | 6551 days | 21% |
| Franz | 9/10 | 6580 days | 22% |
| Daniela | 6/10 | 6585 days | 19% |
| Daniel | 10/10 | 6589 days | 23% |
| Wendy | 6/10 | 6593 days | 19% |
| Mikel | 6/10 | 6593 days | 19% |
| Dunet | 9/10 | 6593 days | 22% |
| Jeanette | 8/10 | 6595 days | 22% |
| Christian | 7/10 | 6596 days | 21% |
| Neil | 6/10 | 6600 days | 19% |
| Marian Mckinney | 8/10 | 6602 days | 22% |
| Stephanie Grisel | 9/10 | 6602 days | 22% |
| Dirk | 10/10 | 6608 days | 23% |
| Jurg Meister | 5/10 | 6609 days | 16% |
| Lisa Tame | 7/10 | 6610 days | 21% |
| Steven | 10/10 | 6610 days | 23% |
| Ian and Judy | 10/10 | 6610 days | 23% |
| Erwin de Kleijn | 8/10 | 6615 days | 22% |
| Reina Lohaye | 8/10 | 6624 days | 22% |
| Marc Hertogs | 7/10 | 6625 days | 21% |
| V Wood | 5/10 | 6625 days | 16% |
| paulonline | 8/10 | 6627 days | 22% |
| Pauline Thai | 10/10 | 6628 days | 23% |
| Bex | 9/10 | 6637 days | 22% |
| Stephen Brightman | 9/10 | 6637 days | 22% |
| Madeleine Rowland | 10/10 | 6637 days | 23% |
| Swen Schroder | 8/10 | 6649 days | 22% |
| Tim | 10/10 | 6649 days | 23% |
| Bronwyn Gaby | 8/10 | 6655 days | 22% |
| Ard | 7/10 | 6684 days | 21% |
| Patricia Leighton | 10/10 | 6811 days | 23% |
| Andy Chapman | 8/10 | 6811 days | 22% |
| Tanja | 4/10 | 6915 days | 13% |
| Alan | 7/10 | 6920 days | 21% |
| Svenja | 6/10 | 6925 days | 19% |
| Michael | 8/10 | 6927 days | 22% |
| Akiko&Shibotsu | 9/10 | 6927 days | 22% |
| Roger&Shirley | 8/10 | 6933 days | 22% |
| Fred | 9/10 | 6939 days | 22% |
| Kathryn | 7/10 | 6942 days | 21% |
| Michaela | 8/10 | 6963 days | 22% |
| Ian | 7/10 | 6963 days | 21% |
| Pete | 8/10 | 6963 days | 22% |
| Anne | 9/10 | 6963 days | 22% |
| Malon | 7/10 | 6965 days | 21% |
| Vibeke | 8/10 | 6974 days | 22% |
| beesom | 10/10 | 6975 days | 23% |
| Hirsh | 9/10 | 6979 days | 22% |
| Kerry | 5/10 | 6984 days | 16% |
| Alison | 8/10 | 6984 days | 22% |
| Jim | 10/10 | 6985 days | 23% |
| Peter&Amy | 7/10 | 6985 days | 21% |
| Franz-Josef | 10/10 | 6991 days | 23% |
| Marc | 5/10 | 6992 days | 16% |
| JuanPablo | 9/10 | 6998 days | 22% |
| Moritz | 10/10 | 8371 days | 23% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Shotover Jet experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.74% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 60 days. However the Shotover Jet experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Shotover Jet experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.68% |
| 198 | -3.70% |
| 199 | -3.72% |
| 200 | -3.74% |
| 201 | -3.76% |
| 202 | -3.77% |
| 203 | -3.79% |
| … | … |
Balancing Adjustment
2.60% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
84%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.