Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Shotover Jet.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Shotover Jet
Valid Reviews
269 Valid Reviews
The Shotover Jet experience has a total of 271 reviews. There are 269 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 269 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 86 |
|
32% |
| 9/10 | 66 |
|
25% |
| 8/10 | 50 |
|
19% |
| 7/10 | 35 |
|
13% |
| 6/10 | 18 |
|
7% |
| 5/10 | 8 |
|
3% |
| 4/10 | 2 |
|
1% |
| 3/10 | 2 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 2 |
|
1% |
84.13% Average
The raw data average (mean) for all the Shotover Jet valid reviews is 84.13% and is based on 269 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
234 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 269 valid reviews, the experience has 234 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 234 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 70 |
|
30% |
| 9/10 | 55 |
|
24% |
| 8/10 | 46 |
|
20% |
| 7/10 | 33 |
|
14% |
| 6/10 | 18 |
|
8% |
| 5/10 | 7 |
|
3% |
| 4/10 | 2 |
|
1% |
| 3/10 | 2 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
0% |
83.42% Average
The raw data average (mean) for all the Shotover Jet face-to-face reviews is 83.42% and is based on 234 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
85.27%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Paul from USA | 1/10 | 2303 days | 42% |
| Andrew Hammond | 9/10 | 2425 days | 100% |
| Josh Mills | 9/10 | 3338 days | 52% |
| Alex Hah | 9/10 | 3380 days | 49% |
| Nicola | 6/10 | 3386 days | 42% |
| Jair | 10/10 | 3408 days | 48% |
| Louise Walker | 10/10 | 3428 days | 47% |
| Hazel Norman | 10/10 | 3469 days | 45% |
| Gavin Moffatt | 7/10 | 3680 days | 31% |
| Jeeyoung Kim | 10/10 | 3690 days | 33% |
| Kim Rasun | 10/10 | 3690 days | 33% |
| Anke Vater | 7/10 | 3694 days | 31% |
| Joerg | 7/10 | 3695 days | 31% |
| George Bellwood | 10/10 | 3695 days | 33% |
| Katrina | 8/10 | 3711 days | 32% |
| Leonie Prendeville | 6/10 | 3740 days | 26% |
| Ivan Dupont | 9/10 | 3745 days | 30% |
| Madita and Lisann | 9/10 | 3779 days | 28% |
| Andy Jobst | 6/10 | 4160 days | 7% |
| Antoine Vernay | 3/10 | 4165 days | 3% |
| Andrew Kermode | 9/10 | 4313 days | 0% |
| Patricia Erni | 10/10 | 4413 days | 24% |
| Robert Erni | 10/10 | 4413 days | 24% |
| Manuel Bleiker | 9/10 | 4413 days | 24% |
| Laura Metz | 10/10 | 4448 days | 24% |
| Hubertus Thost | 9/10 | 4448 days | 24% |
| Emma Wallace | 10/10 | 4469 days | 24% |
| Michael Sheridan | 10/10 | 4475 days | 24% |
| Ben Sheridan | 8/10 | 4475 days | 23% |
| Ruben Garcia Raiuiro | 8/10 | 4484 days | 23% |
| Anne and Steve Bartlett | 9/10 | 4486 days | 24% |
| Nicolas Trezeguet | 7/10 | 4495 days | 22% |
| hendrik king | 8/10 | 4708 days | 23% |
| Andy Cummins | 10/10 | 4787 days | 24% |
| Sharyn Crosby | 10/10 | 4800 days | 24% |
| Guillot | 8/10 | 4807 days | 23% |
| Michal Maly | 9/10 | 4826 days | 24% |
| Karin Genyn | 10/10 | 4876 days | 24% |
| Michael Kretzschmar | 9/10 | 4876 days | 24% |
| Tom and Jemima Rawlings | 8/10 | 4881 days | 23% |
| Franz Schueler | 10/10 | 4882 days | 24% |
| Meryem Buchwitz | 10/10 | 4903 days | 24% |
| Karsten Meyer | 8/10 | 4905 days | 23% |
| Michel Vourbraak | 5/10 | 4906 days | 17% |
| TheHoon | 9/10 | 5134 days | 24% |
| Simon Rawlinson | 10/10 | 5146 days | 24% |
| Norman UK | 10/10 | 5157 days | 24% |
| Larry Curtiss | 10/10 | 5162 days | 24% |
| Madeleine Mueller | 10/10 | 5170 days | 24% |
| Jaap & Susanne | 8/10 | 5174 days | 23% |
| Anne King | 6/10 | 5174 days | 20% |
| Fleming Lauridsen | 9/10 | 5174 days | 24% |
| Robert & Bridget Holden | 9/10 | 5174 days | 24% |
| Howell Davies | 10/10 | 5174 days | 24% |
| Linda Kosters | 10/10 | 5174 days | 24% |
| Aridne Giraud | 9/10 | 5177 days | 24% |
| Kolen | 10/10 | 5177 days | 24% |
| Helen Chilton | 8/10 | 5182 days | 23% |
| Tim Gamblen | 10/10 | 5182 days | 24% |
| Jonathan Philp | 7/10 | 5186 days | 22% |
| Clemens | 6/10 | 5187 days | 20% |
| Heike | 10/10 | 5189 days | 24% |
| Frank & Julia | 7/10 | 5193 days | 22% |
| FlyKiwiFly | 7/10 | 5194 days | 22% |
| joerem | 5/10 | 5194 days | 17% |
| Colin Jenkins | 8/10 | 5205 days | 23% |
| deJong | 8/10 | 5260 days | 23% |
| Gerard Crothers | 10/10 | 5263 days | 24% |
| Christoph | 7/10 | 5265 days | 22% |
| Steve | 9/10 | 5270 days | 24% |
| Helle Thomsen | 10/10 | 5272 days | 24% |
| Wendy Ashmore | 10/10 | 5272 days | 24% |
| James McColl | 6/10 | 5286 days | 20% |
| katel86 | 10/10 | 5347 days | 24% |
| Kimberly St Louis | 10/10 | 5470 days | 24% |
| Sam papworth | 10/10 | 5499 days | 24% |
| Josephine Hartley | 1/10 | 5499 days | 8% |
| Nicola Young | 5/10 | 5499 days | 17% |
| Schury | 10/10 | 5502 days | 24% |
| Rob O'Neill | 9/10 | 5502 days | 24% |
| Katarina Bokor | 10/10 | 5508 days | 24% |
| Sue Carren | 8/10 | 5508 days | 23% |
| Mark Franklin | 8/10 | 5508 days | 23% |
| Emma Cross | 9/10 | 5510 days | 24% |
| John & Lorraine | 8/10 | 5510 days | 23% |
| Hanggi | 9/10 | 5511 days | 24% |
| Julie and Russ Charles | 10/10 | 5513 days | 24% |
| Berger | 10/10 | 5515 days | 24% |
| Juliane Kleiu | 10/10 | 5521 days | 24% |
| Claudia | 10/10 | 5521 days | 24% |
| Siggi Wick | 10/10 | 5522 days | 24% |
| Birga | 9/10 | 5528 days | 24% |
| Cameron and Kim | 10/10 | 5530 days | 24% |
| Ebi & Beate | 8/10 | 5531 days | 23% |
| taniadeanryanbrittany | 8/10 | 5531 days | 23% |
| Alice Galley | 8/10 | 5534 days | 23% |
| Alice | 9/10 | 5535 days | 24% |
| Alexander & Stephanie | 8/10 | 5536 days | 23% |
| Lauren Pestell | 8/10 | 5538 days | 23% |
| Bob Warne | 9/10 | 5542 days | 24% |
| Jol Balder | 4/10 | 5547 days | 14% |
| Irene and Thib Schneider | 9/10 | 5547 days | 24% |
| Doris Schollenberger | 9/10 | 5549 days | 24% |
| Roger Lows | 9/10 | 5550 days | 24% |
| Glenn | 9/10 | 5550 days | 24% |
| Ryan Tull | 7/10 | 5554 days | 22% |
| Hull | 10/10 | 5554 days | 24% |
| Brandt | 10/10 | 5556 days | 24% |
| Emma Wilkinson | 6/10 | 5558 days | 20% |
| Lyndell | 9/10 | 5621 days | 24% |
| KAA | 10/10 | 5682 days | 24% |
| Andrew Hammond | 10/10 | 5682 days | 24% |
| kristy | 9/10 | 5712 days | 24% |
| Behrenot | 8/10 | 5813 days | 23% |
| M Schram | 7/10 | 5814 days | 22% |
| garfield | 9/10 | 5835 days | 24% |
| BelindaT | 10/10 | 5843 days | 24% |
| nuwee | 9/10 | 5865 days | 24% |
| Hana Vokata | 10/10 | 5870 days | 24% |
| Wyss A | 10/10 | 5877 days | 24% |
| katrina Marshall | 9/10 | 5882 days | 24% |
| Pam & Norman | 9/10 | 5889 days | 24% |
| Chris Bil | 10/10 | 5891 days | 24% |
| Sue S | 8/10 | 5891 days | 23% |
| Rod C | 10/10 | 5894 days | 24% |
| Richard | 5/10 | 5900 days | 17% |
| Doris Resch | 10/10 | 5902 days | 24% |
| Matthiis & Femke | 8/10 | 5903 days | 23% |
| Ed & Pat Mitchell | 9/10 | 5904 days | 24% |
| Jenny | 8/10 | 5904 days | 23% |
| Neal | 10/10 | 5909 days | 24% |
| Yona | 7/10 | 5910 days | 22% |
| Mathias | 10/10 | 5911 days | 24% |
| Jamie | 10/10 | 5916 days | 24% |
| Lewis | 10/10 | 5917 days | 24% |
| kararina Kosten | 9/10 | 5918 days | 24% |
| Vincente Garrido | 7/10 | 5919 days | 22% |
| Ingrid Overes | 9/10 | 5923 days | 24% |
| S Luis Van Oler | 9/10 | 5929 days | 24% |
| nigelst | 9/10 | 5930 days | 24% |
| Dale W | 8/10 | 5933 days | 23% |
| Omar Frenchy | 9/10 | 5933 days | 24% |
| Marons | 7/10 | 5975 days | 22% |
| Sena | 7/10 | 5996 days | 22% |
| Kyle Riseley | 8/10 | 5997 days | 23% |
| Rebecca Jenner | 8/10 | 5997 days | 23% |
| Carl and Angela Rapihana | 6/10 | 6009 days | 20% |
| nancyburns | 10/10 | 6016 days | 24% |
| marleen451 | 9/10 | 6047 days | 24% |
| Jackie Anderson | 10/10 | 6077 days | 24% |
| bogaard | 8/10 | 6112 days | 23% |
| Katie | 10/10 | 6169 days | 24% |
| Charles Lyne | 10/10 | 6200 days | 24% |
| TillE412 | 10/10 | 6215 days | 24% |
| ElleGermany | 9/10 | 6218 days | 24% |
| JonK | 10/10 | 6218 days | 24% |
| BeckieM | 9/10 | 6220 days | 24% |
| Anji Sprinks | 9/10 | 6227 days | 24% |
| SteveB | 10/10 | 6230 days | 24% |
| annysp | 10/10 | 6230 days | 24% |
| davidne | 6/10 | 6230 days | 20% |
| Jeremy | 9/10 | 6230 days | 24% |
| Daniel | 9/10 | 6236 days | 24% |
| Richard | 9/10 | 6239 days | 24% |
| MichaelS1 | 9/10 | 6246 days | 24% |
| ChrisD | 10/10 | 6246 days | 24% |
| AstridVG | 8/10 | 6246 days | 23% |
| Lucas | 9/10 | 6246 days | 24% |
| StijnH | 7/10 | 6247 days | 22% |
| TobiasK | 8/10 | 6249 days | 23% |
| Michael | 9/10 | 6254 days | 24% |
| amyd | 9/10 | 6261 days | 24% |
| Linda | 6/10 | 6261 days | 20% |
| Kelly | 10/10 | 6262 days | 24% |
| CarleyJ | 7/10 | 6264 days | 22% |
| VictoriaH | 9/10 | 6265 days | 24% |
| RobC1 | 7/10 | 6265 days | 22% |
| JoT | 8/10 | 6265 days | 23% |
| RobH | 7/10 | 6266 days | 22% |
| Eileen Harris | 9/10 | 6268 days | 24% |
| Brian | 10/10 | 6269 days | 24% |
| Amanda Williams | 10/10 | 6270 days | 24% |
| CarinnaGermany | 7/10 | 6272 days | 22% |
| Trevor | 10/10 | 6273 days | 24% |
| David | 7/10 | 6278 days | 22% |
| Conway | 9/10 | 6280 days | 24% |
| Ralf | 9/10 | 6282 days | 24% |
| Christina | 10/10 | 6294 days | 24% |
| John | 10/10 | 6299 days | 24% |
| Jon | 8/10 | 6301 days | 23% |
| Karen | 8/10 | 6301 days | 23% |
| Bernd | 6/10 | 6303 days | 20% |
| Kori | 8/10 | 6342 days | 23% |
| David | 7/10 | 6343 days | 22% |
| Dan | 9/10 | 6361 days | 24% |
| Nicole | 6/10 | 6364 days | 20% |
| Stephanie Schikora | 10/10 | 6372 days | 24% |
| Gaurav M | 7/10 | 6392 days | 22% |
| Kate | 7/10 | 6416 days | 22% |
| Robin | 10/10 | 6419 days | 24% |
| Mike | 9/10 | 6425 days | 24% |
| Felicity | 8/10 | 6427 days | 23% |
| Suyin | 10/10 | 6427 days | 24% |
| Fothergill | 7/10 | 6436 days | 22% |
| Christopher | 8/10 | 6440 days | 23% |
| James | 9/10 | 6440 days | 24% |
| jillian | 6/10 | 6449 days | 20% |
| Andy | 7/10 | 6462 days | 22% |
| loumac | 8/10 | 6465 days | 23% |
| Gray | 10/10 | 6465 days | 24% |
| Lucchi | 3/10 | 6482 days | 11% |
| Ashlee Roberts | 10/10 | 6527 days | 24% |
| L1z4rd | 10/10 | 6560 days | 24% |
| Kori Barton | 7/10 | 6572 days | 22% |
| Franz | 9/10 | 6601 days | 24% |
| Daniela | 6/10 | 6606 days | 20% |
| Daniel | 10/10 | 6610 days | 24% |
| Wendy | 6/10 | 6614 days | 20% |
| Mikel | 6/10 | 6614 days | 20% |
| Dunet | 9/10 | 6614 days | 24% |
| Jeanette | 8/10 | 6616 days | 23% |
| Christian | 7/10 | 6617 days | 22% |
| Neil | 6/10 | 6621 days | 20% |
| Marian Mckinney | 8/10 | 6623 days | 23% |
| Stephanie Grisel | 9/10 | 6623 days | 24% |
| Dirk | 10/10 | 6629 days | 24% |
| Jurg Meister | 5/10 | 6630 days | 17% |
| Lisa Tame | 7/10 | 6631 days | 22% |
| Steven | 10/10 | 6631 days | 24% |
| Ian and Judy | 10/10 | 6631 days | 24% |
| Erwin de Kleijn | 8/10 | 6635 days | 23% |
| Reina Lohaye | 8/10 | 6645 days | 23% |
| Marc Hertogs | 7/10 | 6646 days | 22% |
| V Wood | 5/10 | 6646 days | 17% |
| paulonline | 8/10 | 6647 days | 23% |
| Pauline Thai | 10/10 | 6649 days | 24% |
| Bex | 9/10 | 6657 days | 24% |
| Stephen Brightman | 9/10 | 6658 days | 24% |
| Madeleine Rowland | 10/10 | 6658 days | 24% |
| Swen Schroder | 8/10 | 6670 days | 23% |
| Tim | 10/10 | 6670 days | 24% |
| Bronwyn Gaby | 8/10 | 6676 days | 23% |
| Ard | 7/10 | 6705 days | 22% |
| Patricia Leighton | 10/10 | 6832 days | 24% |
| Andy Chapman | 8/10 | 6832 days | 23% |
| Tanja | 4/10 | 6936 days | 14% |
| Alan | 7/10 | 6941 days | 22% |
| Svenja | 6/10 | 6946 days | 20% |
| Michael | 8/10 | 6948 days | 23% |
| Akiko&Shibotsu | 9/10 | 6948 days | 24% |
| Roger&Shirley | 8/10 | 6954 days | 23% |
| Fred | 9/10 | 6960 days | 24% |
| Kathryn | 7/10 | 6963 days | 22% |
| Michaela | 8/10 | 6984 days | 23% |
| Ian | 7/10 | 6984 days | 22% |
| Pete | 8/10 | 6984 days | 23% |
| Anne | 9/10 | 6984 days | 24% |
| Malon | 7/10 | 6986 days | 22% |
| Vibeke | 8/10 | 6995 days | 23% |
| beesom | 10/10 | 6996 days | 24% |
| Hirsh | 9/10 | 7000 days | 24% |
| Kerry | 5/10 | 7005 days | 17% |
| Alison | 8/10 | 7005 days | 23% |
| Jim | 10/10 | 7006 days | 24% |
| Peter&Amy | 7/10 | 7006 days | 22% |
| Franz-Josef | 10/10 | 7012 days | 24% |
| Marc | 5/10 | 7013 days | 17% |
| JuanPablo | 9/10 | 7019 days | 24% |
| Moritz | 10/10 | 8392 days | 24% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Shotover Jet experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.31% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 70 days. However the Shotover Jet experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Shotover Jet experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.26% |
| 198 | -3.28% |
| 199 | -3.30% |
| 200 | -3.31% |
| 201 | -3.33% |
| 202 | -3.35% |
| 203 | -3.36% |
| … | … |
Balancing Adjustment
2.50% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
84%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.