Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Shotover Jet.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Shotover Jet
Valid Reviews
269 Valid Reviews
The Shotover Jet experience has a total of 271 reviews. There are 269 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 269 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 86 |
|
32% |
| 9/10 | 66 |
|
25% |
| 8/10 | 50 |
|
19% |
| 7/10 | 35 |
|
13% |
| 6/10 | 18 |
|
7% |
| 5/10 | 8 |
|
3% |
| 4/10 | 2 |
|
1% |
| 3/10 | 2 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 2 |
|
1% |
84.13% Average
The raw data average (mean) for all the Shotover Jet valid reviews is 84.13% and is based on 269 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
234 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 269 valid reviews, the experience has 234 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 234 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 70 |
|
30% |
| 9/10 | 55 |
|
24% |
| 8/10 | 46 |
|
20% |
| 7/10 | 33 |
|
14% |
| 6/10 | 18 |
|
8% |
| 5/10 | 7 |
|
3% |
| 4/10 | 2 |
|
1% |
| 3/10 | 2 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
0% |
83.42% Average
The raw data average (mean) for all the Shotover Jet face-to-face reviews is 83.42% and is based on 234 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
85.01%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Paul from USA | 1/10 | 2180 days | 43% |
| Andrew Hammond | 9/10 | 2302 days | 100% |
| Josh Mills | 9/10 | 3215 days | 56% |
| Alex Hah | 9/10 | 3257 days | 54% |
| Nicola | 6/10 | 3263 days | 47% |
| Jair | 10/10 | 3285 days | 53% |
| Louise Walker | 10/10 | 3305 days | 52% |
| Hazel Norman | 10/10 | 3346 days | 50% |
| Gavin Moffatt | 7/10 | 3557 days | 37% |
| Jeeyoung Kim | 10/10 | 3567 days | 39% |
| Kim Rasun | 10/10 | 3567 days | 39% |
| Anke Vater | 7/10 | 3571 days | 36% |
| Joerg | 7/10 | 3572 days | 36% |
| George Bellwood | 10/10 | 3572 days | 39% |
| Katrina | 8/10 | 3588 days | 38% |
| Leonie Prendeville | 6/10 | 3617 days | 32% |
| Ivan Dupont | 9/10 | 3622 days | 36% |
| Madita and Lisann | 9/10 | 3656 days | 35% |
| Andy Jobst | 6/10 | 4037 days | 14% |
| Antoine Vernay | 3/10 | 4042 days | 9% |
| Andrew Kermode | 9/10 | 4190 days | 9% |
| Patricia Erni | 10/10 | 4290 days | 4% |
| Robert Erni | 10/10 | 4290 days | 4% |
| Manuel Bleiker | 9/10 | 4290 days | 4% |
| Laura Metz | 10/10 | 4325 days | 2% |
| Hubertus Thost | 9/10 | 4325 days | 2% |
| Emma Wallace | 10/10 | 4346 days | 1% |
| Michael Sheridan | 10/10 | 4352 days | 1% |
| Ben Sheridan | 8/10 | 4352 days | 1% |
| Ruben Garcia Raiuiro | 8/10 | 4361 days | 1% |
| Anne and Steve Bartlett | 9/10 | 4363 days | 0% |
| Nicolas Trezeguet | 7/10 | 4372 days | 0% |
| hendrik king | 8/10 | 4585 days | 24% |
| Andy Cummins | 10/10 | 4664 days | 25% |
| Sharyn Crosby | 10/10 | 4677 days | 25% |
| Guillot | 8/10 | 4684 days | 24% |
| Michal Maly | 9/10 | 4703 days | 24% |
| Karin Genyn | 10/10 | 4753 days | 25% |
| Michael Kretzschmar | 9/10 | 4753 days | 24% |
| Tom and Jemima Rawlings | 8/10 | 4758 days | 24% |
| Franz Schueler | 10/10 | 4759 days | 25% |
| Meryem Buchwitz | 10/10 | 4780 days | 25% |
| Karsten Meyer | 8/10 | 4782 days | 24% |
| Michel Vourbraak | 5/10 | 4783 days | 19% |
| TheHoon | 9/10 | 5011 days | 24% |
| Simon Rawlinson | 10/10 | 5023 days | 25% |
| Norman UK | 10/10 | 5034 days | 25% |
| Larry Curtiss | 10/10 | 5039 days | 25% |
| Madeleine Mueller | 10/10 | 5047 days | 25% |
| Jaap & Susanne | 8/10 | 5051 days | 24% |
| Anne King | 6/10 | 5051 days | 21% |
| Fleming Lauridsen | 9/10 | 5051 days | 24% |
| Robert & Bridget Holden | 9/10 | 5051 days | 24% |
| Howell Davies | 10/10 | 5051 days | 25% |
| Linda Kosters | 10/10 | 5051 days | 25% |
| Aridne Giraud | 9/10 | 5054 days | 24% |
| Kolen | 10/10 | 5054 days | 25% |
| Helen Chilton | 8/10 | 5059 days | 24% |
| Tim Gamblen | 10/10 | 5059 days | 25% |
| Jonathan Philp | 7/10 | 5063 days | 23% |
| Clemens | 6/10 | 5064 days | 21% |
| Heike | 10/10 | 5066 days | 25% |
| Frank & Julia | 7/10 | 5070 days | 23% |
| FlyKiwiFly | 7/10 | 5071 days | 23% |
| joerem | 5/10 | 5071 days | 19% |
| Colin Jenkins | 8/10 | 5082 days | 24% |
| deJong | 8/10 | 5137 days | 24% |
| Gerard Crothers | 10/10 | 5140 days | 25% |
| Christoph | 7/10 | 5142 days | 23% |
| Steve | 9/10 | 5147 days | 24% |
| Helle Thomsen | 10/10 | 5149 days | 25% |
| Wendy Ashmore | 10/10 | 5149 days | 25% |
| James McColl | 6/10 | 5163 days | 21% |
| katel86 | 10/10 | 5224 days | 25% |
| Kimberly St Louis | 10/10 | 5347 days | 25% |
| Sam papworth | 10/10 | 5376 days | 25% |
| Josephine Hartley | 1/10 | 5376 days | 10% |
| Nicola Young | 5/10 | 5376 days | 19% |
| Schury | 10/10 | 5379 days | 25% |
| Rob O'Neill | 9/10 | 5379 days | 24% |
| Katarina Bokor | 10/10 | 5385 days | 25% |
| Sue Carren | 8/10 | 5385 days | 24% |
| Mark Franklin | 8/10 | 5385 days | 24% |
| Emma Cross | 9/10 | 5387 days | 24% |
| John & Lorraine | 8/10 | 5387 days | 24% |
| Hanggi | 9/10 | 5388 days | 24% |
| Julie and Russ Charles | 10/10 | 5390 days | 25% |
| Berger | 10/10 | 5392 days | 25% |
| Juliane Kleiu | 10/10 | 5398 days | 25% |
| Claudia | 10/10 | 5398 days | 25% |
| Siggi Wick | 10/10 | 5399 days | 25% |
| Birga | 9/10 | 5405 days | 24% |
| Cameron and Kim | 10/10 | 5407 days | 25% |
| Ebi & Beate | 8/10 | 5408 days | 24% |
| taniadeanryanbrittany | 8/10 | 5408 days | 24% |
| Alice Galley | 8/10 | 5411 days | 24% |
| Alice | 9/10 | 5412 days | 24% |
| Alexander & Stephanie | 8/10 | 5413 days | 24% |
| Lauren Pestell | 8/10 | 5415 days | 24% |
| Bob Warne | 9/10 | 5419 days | 24% |
| Jol Balder | 4/10 | 5424 days | 16% |
| Irene and Thib Schneider | 9/10 | 5424 days | 24% |
| Doris Schollenberger | 9/10 | 5426 days | 24% |
| Roger Lows | 9/10 | 5427 days | 24% |
| Glenn | 9/10 | 5427 days | 24% |
| Ryan Tull | 7/10 | 5431 days | 23% |
| Hull | 10/10 | 5431 days | 25% |
| Brandt | 10/10 | 5433 days | 25% |
| Emma Wilkinson | 6/10 | 5435 days | 21% |
| Lyndell | 9/10 | 5498 days | 24% |
| KAA | 10/10 | 5559 days | 25% |
| Andrew Hammond | 10/10 | 5559 days | 25% |
| kristy | 9/10 | 5589 days | 24% |
| Behrenot | 8/10 | 5690 days | 24% |
| M Schram | 7/10 | 5691 days | 23% |
| garfield | 9/10 | 5712 days | 24% |
| BelindaT | 10/10 | 5720 days | 25% |
| nuwee | 9/10 | 5742 days | 24% |
| Hana Vokata | 10/10 | 5747 days | 25% |
| Wyss A | 10/10 | 5754 days | 25% |
| katrina Marshall | 9/10 | 5759 days | 24% |
| Pam & Norman | 9/10 | 5766 days | 24% |
| Chris Bil | 10/10 | 5768 days | 25% |
| Sue S | 8/10 | 5768 days | 24% |
| Rod C | 10/10 | 5771 days | 25% |
| Richard | 5/10 | 5777 days | 19% |
| Doris Resch | 10/10 | 5779 days | 25% |
| Matthiis & Femke | 8/10 | 5780 days | 24% |
| Ed & Pat Mitchell | 9/10 | 5781 days | 24% |
| Jenny | 8/10 | 5781 days | 24% |
| Neal | 10/10 | 5786 days | 25% |
| Yona | 7/10 | 5787 days | 23% |
| Mathias | 10/10 | 5788 days | 25% |
| Jamie | 10/10 | 5793 days | 25% |
| Lewis | 10/10 | 5794 days | 25% |
| kararina Kosten | 9/10 | 5795 days | 24% |
| Vincente Garrido | 7/10 | 5796 days | 23% |
| Ingrid Overes | 9/10 | 5800 days | 24% |
| S Luis Van Oler | 9/10 | 5806 days | 24% |
| nigelst | 9/10 | 5807 days | 24% |
| Dale W | 8/10 | 5810 days | 24% |
| Omar Frenchy | 9/10 | 5810 days | 24% |
| Marons | 7/10 | 5852 days | 23% |
| Sena | 7/10 | 5873 days | 23% |
| Kyle Riseley | 8/10 | 5874 days | 24% |
| Rebecca Jenner | 8/10 | 5874 days | 24% |
| Carl and Angela Rapihana | 6/10 | 5886 days | 21% |
| nancyburns | 10/10 | 5893 days | 25% |
| marleen451 | 9/10 | 5924 days | 24% |
| Jackie Anderson | 10/10 | 5954 days | 25% |
| bogaard | 8/10 | 5989 days | 24% |
| Katie | 10/10 | 6046 days | 25% |
| Charles Lyne | 10/10 | 6077 days | 25% |
| TillE412 | 10/10 | 6092 days | 25% |
| ElleGermany | 9/10 | 6095 days | 24% |
| JonK | 10/10 | 6095 days | 25% |
| BeckieM | 9/10 | 6097 days | 24% |
| Anji Sprinks | 9/10 | 6104 days | 24% |
| SteveB | 10/10 | 6107 days | 25% |
| annysp | 10/10 | 6107 days | 25% |
| davidne | 6/10 | 6107 days | 21% |
| Jeremy | 9/10 | 6107 days | 24% |
| Daniel | 9/10 | 6113 days | 24% |
| Richard | 9/10 | 6116 days | 24% |
| MichaelS1 | 9/10 | 6123 days | 24% |
| ChrisD | 10/10 | 6123 days | 25% |
| AstridVG | 8/10 | 6123 days | 24% |
| Lucas | 9/10 | 6123 days | 24% |
| StijnH | 7/10 | 6124 days | 23% |
| TobiasK | 8/10 | 6126 days | 24% |
| Michael | 9/10 | 6131 days | 24% |
| amyd | 9/10 | 6138 days | 24% |
| Linda | 6/10 | 6138 days | 21% |
| Kelly | 10/10 | 6139 days | 25% |
| CarleyJ | 7/10 | 6141 days | 23% |
| VictoriaH | 9/10 | 6142 days | 24% |
| RobC1 | 7/10 | 6142 days | 23% |
| JoT | 8/10 | 6142 days | 24% |
| RobH | 7/10 | 6143 days | 23% |
| Eileen Harris | 9/10 | 6145 days | 24% |
| Brian | 10/10 | 6146 days | 25% |
| Amanda Williams | 10/10 | 6147 days | 25% |
| CarinnaGermany | 7/10 | 6149 days | 23% |
| Trevor | 10/10 | 6150 days | 25% |
| David | 7/10 | 6155 days | 23% |
| Conway | 9/10 | 6157 days | 24% |
| Ralf | 9/10 | 6159 days | 24% |
| Christina | 10/10 | 6171 days | 25% |
| John | 10/10 | 6176 days | 25% |
| Jon | 8/10 | 6178 days | 24% |
| Karen | 8/10 | 6178 days | 24% |
| Bernd | 6/10 | 6180 days | 21% |
| Kori | 8/10 | 6219 days | 24% |
| David | 7/10 | 6220 days | 23% |
| Dan | 9/10 | 6238 days | 24% |
| Nicole | 6/10 | 6241 days | 21% |
| Stephanie Schikora | 10/10 | 6249 days | 25% |
| Gaurav M | 7/10 | 6269 days | 23% |
| Kate | 7/10 | 6293 days | 23% |
| Robin | 10/10 | 6296 days | 25% |
| Mike | 9/10 | 6302 days | 24% |
| Felicity | 8/10 | 6304 days | 24% |
| Suyin | 10/10 | 6304 days | 25% |
| Fothergill | 7/10 | 6313 days | 23% |
| Christopher | 8/10 | 6317 days | 24% |
| James | 9/10 | 6317 days | 24% |
| jillian | 6/10 | 6326 days | 21% |
| Andy | 7/10 | 6339 days | 23% |
| loumac | 8/10 | 6342 days | 24% |
| Gray | 10/10 | 6342 days | 25% |
| Lucchi | 3/10 | 6359 days | 13% |
| Ashlee Roberts | 10/10 | 6404 days | 25% |
| L1z4rd | 10/10 | 6437 days | 25% |
| Kori Barton | 7/10 | 6449 days | 23% |
| Franz | 9/10 | 6478 days | 24% |
| Daniela | 6/10 | 6483 days | 21% |
| Daniel | 10/10 | 6487 days | 25% |
| Wendy | 6/10 | 6491 days | 21% |
| Mikel | 6/10 | 6491 days | 21% |
| Dunet | 9/10 | 6491 days | 24% |
| Jeanette | 8/10 | 6493 days | 24% |
| Christian | 7/10 | 6494 days | 23% |
| Neil | 6/10 | 6498 days | 21% |
| Marian Mckinney | 8/10 | 6500 days | 24% |
| Stephanie Grisel | 9/10 | 6500 days | 24% |
| Dirk | 10/10 | 6506 days | 25% |
| Jurg Meister | 5/10 | 6507 days | 19% |
| Lisa Tame | 7/10 | 6508 days | 23% |
| Steven | 10/10 | 6508 days | 25% |
| Ian and Judy | 10/10 | 6508 days | 25% |
| Erwin de Kleijn | 8/10 | 6512 days | 24% |
| Reina Lohaye | 8/10 | 6522 days | 24% |
| Marc Hertogs | 7/10 | 6523 days | 23% |
| V Wood | 5/10 | 6523 days | 19% |
| paulonline | 8/10 | 6524 days | 24% |
| Pauline Thai | 10/10 | 6526 days | 25% |
| Bex | 9/10 | 6534 days | 24% |
| Stephen Brightman | 9/10 | 6535 days | 24% |
| Madeleine Rowland | 10/10 | 6535 days | 25% |
| Swen Schroder | 8/10 | 6547 days | 24% |
| Tim | 10/10 | 6547 days | 25% |
| Bronwyn Gaby | 8/10 | 6553 days | 24% |
| Ard | 7/10 | 6582 days | 23% |
| Patricia Leighton | 10/10 | 6709 days | 25% |
| Andy Chapman | 8/10 | 6709 days | 24% |
| Tanja | 4/10 | 6813 days | 16% |
| Alan | 7/10 | 6818 days | 23% |
| Svenja | 6/10 | 6823 days | 21% |
| Michael | 8/10 | 6825 days | 24% |
| Akiko&Shibotsu | 9/10 | 6825 days | 24% |
| Roger&Shirley | 8/10 | 6831 days | 24% |
| Fred | 9/10 | 6837 days | 24% |
| Kathryn | 7/10 | 6840 days | 23% |
| Michaela | 8/10 | 6861 days | 24% |
| Ian | 7/10 | 6861 days | 23% |
| Pete | 8/10 | 6861 days | 24% |
| Anne | 9/10 | 6861 days | 24% |
| Malon | 7/10 | 6863 days | 23% |
| Vibeke | 8/10 | 6872 days | 24% |
| beesom | 10/10 | 6873 days | 25% |
| Hirsh | 9/10 | 6877 days | 24% |
| Kerry | 5/10 | 6882 days | 19% |
| Alison | 8/10 | 6882 days | 24% |
| Jim | 10/10 | 6883 days | 25% |
| Peter&Amy | 7/10 | 6883 days | 23% |
| Franz-Josef | 10/10 | 6889 days | 25% |
| Marc | 5/10 | 6890 days | 19% |
| JuanPablo | 9/10 | 6896 days | 24% |
| Moritz | 10/10 | 8269 days | 25% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Shotover Jet experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.04% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 41 days. However the Shotover Jet experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Shotover Jet experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.98% |
| 198 | -4.00% |
| 199 | -4.02% |
| 200 | -4.04% |
| 201 | -4.06% |
| 202 | -4.08% |
| 203 | -4.10% |
| … | … |
Balancing Adjustment
2.74% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
84%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.