Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Shotover Jet.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Shotover Jet
Valid Reviews
269 Valid Reviews
The Shotover Jet experience has a total of 271 reviews. There are 269 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 269 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 86 |
|
32% |
| 9/10 | 66 |
|
25% |
| 8/10 | 50 |
|
19% |
| 7/10 | 35 |
|
13% |
| 6/10 | 18 |
|
7% |
| 5/10 | 8 |
|
3% |
| 4/10 | 2 |
|
1% |
| 3/10 | 2 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 2 |
|
1% |
84.13% Average
The raw data average (mean) for all the Shotover Jet valid reviews is 84.13% and is based on 269 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
234 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 269 valid reviews, the experience has 234 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 234 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 70 |
|
30% |
| 9/10 | 55 |
|
24% |
| 8/10 | 46 |
|
20% |
| 7/10 | 33 |
|
14% |
| 6/10 | 18 |
|
8% |
| 5/10 | 7 |
|
3% |
| 4/10 | 2 |
|
1% |
| 3/10 | 2 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
0% |
83.42% Average
The raw data average (mean) for all the Shotover Jet face-to-face reviews is 83.42% and is based on 234 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
85.33%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Paul from USA | 1/10 | 2403 days | 42% |
| Andrew Hammond | 9/10 | 2525 days | 100% |
| Josh Mills | 9/10 | 3438 days | 49% |
| Alex Hah | 9/10 | 3480 days | 47% |
| Nicola | 6/10 | 3486 days | 40% |
| Jair | 10/10 | 3508 days | 46% |
| Louise Walker | 10/10 | 3529 days | 44% |
| Hazel Norman | 10/10 | 3569 days | 42% |
| Gavin Moffatt | 7/10 | 3780 days | 28% |
| Jeeyoung Kim | 10/10 | 3790 days | 30% |
| Kim Rasun | 10/10 | 3790 days | 30% |
| Anke Vater | 7/10 | 3794 days | 27% |
| Joerg | 7/10 | 3795 days | 27% |
| George Bellwood | 10/10 | 3795 days | 29% |
| Katrina | 8/10 | 3811 days | 28% |
| Leonie Prendeville | 6/10 | 3840 days | 23% |
| Ivan Dupont | 9/10 | 3845 days | 26% |
| Madita and Lisann | 9/10 | 3879 days | 24% |
| Andy Jobst | 6/10 | 4260 days | 2% |
| Antoine Vernay | 3/10 | 4265 days | 0% |
| Andrew Kermode | 9/10 | 4413 days | 25% |
| Patricia Erni | 10/10 | 4513 days | 25% |
| Robert Erni | 10/10 | 4513 days | 25% |
| Manuel Bleiker | 9/10 | 4513 days | 25% |
| Laura Metz | 10/10 | 4548 days | 25% |
| Hubertus Thost | 9/10 | 4548 days | 25% |
| Emma Wallace | 10/10 | 4569 days | 25% |
| Michael Sheridan | 10/10 | 4575 days | 25% |
| Ben Sheridan | 8/10 | 4575 days | 25% |
| Ruben Garcia Raiuiro | 8/10 | 4584 days | 25% |
| Anne and Steve Bartlett | 9/10 | 4586 days | 25% |
| Nicolas Trezeguet | 7/10 | 4595 days | 23% |
| hendrik king | 8/10 | 4808 days | 25% |
| Andy Cummins | 10/10 | 4887 days | 25% |
| Sharyn Crosby | 10/10 | 4900 days | 25% |
| Guillot | 8/10 | 4907 days | 25% |
| Michal Maly | 9/10 | 4926 days | 25% |
| Karin Genyn | 10/10 | 4976 days | 25% |
| Michael Kretzschmar | 9/10 | 4976 days | 25% |
| Tom and Jemima Rawlings | 8/10 | 4981 days | 25% |
| Franz Schueler | 10/10 | 4982 days | 25% |
| Meryem Buchwitz | 10/10 | 5003 days | 25% |
| Karsten Meyer | 8/10 | 5005 days | 25% |
| Michel Vourbraak | 5/10 | 5006 days | 18% |
| TheHoon | 9/10 | 5234 days | 25% |
| Simon Rawlinson | 10/10 | 5246 days | 25% |
| Norman UK | 10/10 | 5257 days | 25% |
| Larry Curtiss | 10/10 | 5262 days | 25% |
| Madeleine Mueller | 10/10 | 5270 days | 25% |
| Jaap & Susanne | 8/10 | 5274 days | 25% |
| Anne King | 6/10 | 5274 days | 21% |
| Fleming Lauridsen | 9/10 | 5274 days | 25% |
| Robert & Bridget Holden | 9/10 | 5274 days | 25% |
| Howell Davies | 10/10 | 5274 days | 25% |
| Linda Kosters | 10/10 | 5274 days | 25% |
| Aridne Giraud | 9/10 | 5277 days | 25% |
| Kolen | 10/10 | 5277 days | 25% |
| Helen Chilton | 8/10 | 5282 days | 25% |
| Tim Gamblen | 10/10 | 5282 days | 25% |
| Jonathan Philp | 7/10 | 5286 days | 23% |
| Clemens | 6/10 | 5287 days | 21% |
| Heike | 10/10 | 5289 days | 25% |
| Frank & Julia | 7/10 | 5293 days | 23% |
| FlyKiwiFly | 7/10 | 5294 days | 23% |
| joerem | 5/10 | 5294 days | 18% |
| Colin Jenkins | 8/10 | 5305 days | 25% |
| deJong | 8/10 | 5360 days | 25% |
| Gerard Crothers | 10/10 | 5363 days | 25% |
| Christoph | 7/10 | 5365 days | 23% |
| Steve | 9/10 | 5370 days | 25% |
| Helle Thomsen | 10/10 | 5372 days | 25% |
| Wendy Ashmore | 10/10 | 5372 days | 25% |
| James McColl | 6/10 | 5386 days | 21% |
| katel86 | 10/10 | 5447 days | 25% |
| Kimberly St Louis | 10/10 | 5570 days | 25% |
| Sam papworth | 10/10 | 5599 days | 25% |
| Josephine Hartley | 1/10 | 5599 days | 8% |
| Nicola Young | 5/10 | 5599 days | 18% |
| Schury | 10/10 | 5602 days | 25% |
| Rob O'Neill | 9/10 | 5602 days | 25% |
| Katarina Bokor | 10/10 | 5608 days | 25% |
| Sue Carren | 8/10 | 5608 days | 25% |
| Mark Franklin | 8/10 | 5608 days | 25% |
| Emma Cross | 9/10 | 5610 days | 25% |
| John & Lorraine | 8/10 | 5610 days | 25% |
| Hanggi | 9/10 | 5611 days | 25% |
| Julie and Russ Charles | 10/10 | 5613 days | 25% |
| Berger | 10/10 | 5615 days | 25% |
| Juliane Kleiu | 10/10 | 5621 days | 25% |
| Claudia | 10/10 | 5621 days | 25% |
| Siggi Wick | 10/10 | 5622 days | 25% |
| Birga | 9/10 | 5628 days | 25% |
| Cameron and Kim | 10/10 | 5630 days | 25% |
| Ebi & Beate | 8/10 | 5631 days | 25% |
| taniadeanryanbrittany | 8/10 | 5631 days | 25% |
| Alice Galley | 8/10 | 5634 days | 25% |
| Alice | 9/10 | 5635 days | 25% |
| Alexander & Stephanie | 8/10 | 5636 days | 25% |
| Lauren Pestell | 8/10 | 5638 days | 25% |
| Bob Warne | 9/10 | 5642 days | 25% |
| Jol Balder | 4/10 | 5647 days | 15% |
| Irene and Thib Schneider | 9/10 | 5647 days | 25% |
| Doris Schollenberger | 9/10 | 5649 days | 25% |
| Roger Lows | 9/10 | 5650 days | 25% |
| Glenn | 9/10 | 5650 days | 25% |
| Ryan Tull | 7/10 | 5654 days | 23% |
| Hull | 10/10 | 5654 days | 25% |
| Brandt | 10/10 | 5656 days | 25% |
| Emma Wilkinson | 6/10 | 5658 days | 21% |
| Lyndell | 9/10 | 5721 days | 25% |
| KAA | 10/10 | 5782 days | 25% |
| Andrew Hammond | 10/10 | 5782 days | 25% |
| kristy | 9/10 | 5812 days | 25% |
| Behrenot | 8/10 | 5913 days | 25% |
| M Schram | 7/10 | 5914 days | 23% |
| garfield | 9/10 | 5935 days | 25% |
| BelindaT | 10/10 | 5943 days | 25% |
| nuwee | 9/10 | 5965 days | 25% |
| Hana Vokata | 10/10 | 5970 days | 25% |
| Wyss A | 10/10 | 5977 days | 25% |
| katrina Marshall | 9/10 | 5982 days | 25% |
| Pam & Norman | 9/10 | 5989 days | 25% |
| Chris Bil | 10/10 | 5991 days | 25% |
| Sue S | 8/10 | 5991 days | 25% |
| Rod C | 10/10 | 5994 days | 25% |
| Richard | 5/10 | 6000 days | 18% |
| Doris Resch | 10/10 | 6002 days | 25% |
| Matthiis & Femke | 8/10 | 6003 days | 25% |
| Ed & Pat Mitchell | 9/10 | 6004 days | 25% |
| Jenny | 8/10 | 6004 days | 25% |
| Neal | 10/10 | 6009 days | 25% |
| Yona | 7/10 | 6010 days | 23% |
| Mathias | 10/10 | 6011 days | 25% |
| Jamie | 10/10 | 6016 days | 25% |
| Lewis | 10/10 | 6017 days | 25% |
| kararina Kosten | 9/10 | 6018 days | 25% |
| Vincente Garrido | 7/10 | 6019 days | 23% |
| Ingrid Overes | 9/10 | 6023 days | 25% |
| S Luis Van Oler | 9/10 | 6029 days | 25% |
| nigelst | 9/10 | 6030 days | 25% |
| Dale W | 8/10 | 6033 days | 25% |
| Omar Frenchy | 9/10 | 6033 days | 25% |
| Marons | 7/10 | 6075 days | 23% |
| Sena | 7/10 | 6096 days | 23% |
| Kyle Riseley | 8/10 | 6097 days | 25% |
| Rebecca Jenner | 8/10 | 6097 days | 25% |
| Carl and Angela Rapihana | 6/10 | 6109 days | 21% |
| nancyburns | 10/10 | 6116 days | 25% |
| marleen451 | 9/10 | 6147 days | 25% |
| Jackie Anderson | 10/10 | 6177 days | 25% |
| bogaard | 8/10 | 6212 days | 25% |
| Katie | 10/10 | 6269 days | 25% |
| Charles Lyne | 10/10 | 6300 days | 25% |
| TillE412 | 10/10 | 6315 days | 25% |
| ElleGermany | 9/10 | 6318 days | 25% |
| JonK | 10/10 | 6318 days | 25% |
| BeckieM | 9/10 | 6320 days | 25% |
| Anji Sprinks | 9/10 | 6327 days | 25% |
| SteveB | 10/10 | 6330 days | 25% |
| annysp | 10/10 | 6330 days | 25% |
| davidne | 6/10 | 6330 days | 21% |
| Jeremy | 9/10 | 6330 days | 25% |
| Daniel | 9/10 | 6336 days | 25% |
| Richard | 9/10 | 6339 days | 25% |
| MichaelS1 | 9/10 | 6346 days | 25% |
| ChrisD | 10/10 | 6346 days | 25% |
| AstridVG | 8/10 | 6346 days | 25% |
| Lucas | 9/10 | 6346 days | 25% |
| StijnH | 7/10 | 6347 days | 23% |
| TobiasK | 8/10 | 6349 days | 25% |
| Michael | 9/10 | 6354 days | 25% |
| amyd | 9/10 | 6361 days | 25% |
| Linda | 6/10 | 6361 days | 21% |
| Kelly | 10/10 | 6362 days | 25% |
| CarleyJ | 7/10 | 6364 days | 23% |
| VictoriaH | 9/10 | 6365 days | 25% |
| RobC1 | 7/10 | 6365 days | 23% |
| JoT | 8/10 | 6365 days | 25% |
| RobH | 7/10 | 6366 days | 23% |
| Eileen Harris | 9/10 | 6368 days | 25% |
| Brian | 10/10 | 6369 days | 25% |
| Amanda Williams | 10/10 | 6370 days | 25% |
| CarinnaGermany | 7/10 | 6372 days | 23% |
| Trevor | 10/10 | 6373 days | 25% |
| David | 7/10 | 6378 days | 23% |
| Conway | 9/10 | 6380 days | 25% |
| Ralf | 9/10 | 6382 days | 25% |
| Christina | 10/10 | 6394 days | 25% |
| John | 10/10 | 6399 days | 25% |
| Jon | 8/10 | 6401 days | 25% |
| Karen | 8/10 | 6401 days | 25% |
| Bernd | 6/10 | 6403 days | 21% |
| Kori | 8/10 | 6443 days | 25% |
| David | 7/10 | 6443 days | 23% |
| Dan | 9/10 | 6461 days | 25% |
| Nicole | 6/10 | 6464 days | 21% |
| Stephanie Schikora | 10/10 | 6473 days | 25% |
| Gaurav M | 7/10 | 6492 days | 23% |
| Kate | 7/10 | 6516 days | 23% |
| Robin | 10/10 | 6519 days | 25% |
| Mike | 9/10 | 6525 days | 25% |
| Felicity | 8/10 | 6528 days | 25% |
| Suyin | 10/10 | 6528 days | 25% |
| Fothergill | 7/10 | 6536 days | 23% |
| Christopher | 8/10 | 6540 days | 25% |
| James | 9/10 | 6540 days | 25% |
| jillian | 6/10 | 6549 days | 21% |
| Andy | 7/10 | 6562 days | 23% |
| loumac | 8/10 | 6565 days | 25% |
| Gray | 10/10 | 6566 days | 25% |
| Lucchi | 3/10 | 6582 days | 12% |
| Ashlee Roberts | 10/10 | 6627 days | 25% |
| L1z4rd | 10/10 | 6660 days | 25% |
| Kori Barton | 7/10 | 6672 days | 23% |
| Franz | 9/10 | 6701 days | 25% |
| Daniela | 6/10 | 6706 days | 21% |
| Daniel | 10/10 | 6710 days | 25% |
| Wendy | 6/10 | 6714 days | 21% |
| Mikel | 6/10 | 6714 days | 21% |
| Dunet | 9/10 | 6714 days | 25% |
| Jeanette | 8/10 | 6716 days | 25% |
| Christian | 7/10 | 6717 days | 23% |
| Neil | 6/10 | 6721 days | 21% |
| Marian Mckinney | 8/10 | 6723 days | 25% |
| Stephanie Grisel | 9/10 | 6723 days | 25% |
| Dirk | 10/10 | 6729 days | 25% |
| Jurg Meister | 5/10 | 6730 days | 18% |
| Lisa Tame | 7/10 | 6731 days | 23% |
| Steven | 10/10 | 6731 days | 25% |
| Ian and Judy | 10/10 | 6731 days | 25% |
| Erwin de Kleijn | 8/10 | 6735 days | 25% |
| Reina Lohaye | 8/10 | 6745 days | 25% |
| Marc Hertogs | 7/10 | 6746 days | 23% |
| V Wood | 5/10 | 6746 days | 18% |
| paulonline | 8/10 | 6748 days | 25% |
| Pauline Thai | 10/10 | 6749 days | 25% |
| Bex | 9/10 | 6757 days | 25% |
| Stephen Brightman | 9/10 | 6758 days | 25% |
| Madeleine Rowland | 10/10 | 6758 days | 25% |
| Swen Schroder | 8/10 | 6770 days | 25% |
| Tim | 10/10 | 6770 days | 25% |
| Bronwyn Gaby | 8/10 | 6776 days | 25% |
| Ard | 7/10 | 6805 days | 23% |
| Patricia Leighton | 10/10 | 6932 days | 25% |
| Andy Chapman | 8/10 | 6932 days | 25% |
| Tanja | 4/10 | 7036 days | 15% |
| Alan | 7/10 | 7041 days | 23% |
| Svenja | 6/10 | 7046 days | 21% |
| Michael | 8/10 | 7048 days | 25% |
| Akiko&Shibotsu | 9/10 | 7048 days | 25% |
| Roger&Shirley | 8/10 | 7054 days | 25% |
| Fred | 9/10 | 7060 days | 25% |
| Kathryn | 7/10 | 7063 days | 23% |
| Michaela | 8/10 | 7084 days | 25% |
| Ian | 7/10 | 7084 days | 23% |
| Pete | 8/10 | 7084 days | 25% |
| Anne | 9/10 | 7084 days | 25% |
| Malon | 7/10 | 7086 days | 23% |
| Vibeke | 8/10 | 7095 days | 25% |
| beesom | 10/10 | 7096 days | 25% |
| Hirsh | 9/10 | 7100 days | 25% |
| Kerry | 5/10 | 7105 days | 18% |
| Alison | 8/10 | 7105 days | 25% |
| Jim | 10/10 | 7106 days | 25% |
| Peter&Amy | 7/10 | 7106 days | 23% |
| Franz-Josef | 10/10 | 7112 days | 25% |
| Marc | 5/10 | 7113 days | 18% |
| JuanPablo | 9/10 | 7119 days | 25% |
| Moritz | 10/10 | 8492 days | 25% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Shotover Jet experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-2.09% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 123 days. However the Shotover Jet experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Shotover Jet experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -2.06% |
| 198 | -2.07% |
| 199 | -2.08% |
| 200 | -2.09% |
| 201 | -2.10% |
| 202 | -2.12% |
| 203 | -2.13% |
| … | … |
Balancing Adjustment
2.19% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
85%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.