Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Shotover Jet.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Shotover Jet
Valid Reviews
269 Valid Reviews
The Shotover Jet experience has a total of 271 reviews. There are 269 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 269 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 86 |
|
32% |
| 9/10 | 66 |
|
25% |
| 8/10 | 50 |
|
19% |
| 7/10 | 35 |
|
13% |
| 6/10 | 18 |
|
7% |
| 5/10 | 8 |
|
3% |
| 4/10 | 2 |
|
1% |
| 3/10 | 2 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 2 |
|
1% |
84.13% Average
The raw data average (mean) for all the Shotover Jet valid reviews is 84.13% and is based on 269 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
234 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 269 valid reviews, the experience has 234 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 234 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 70 |
|
30% |
| 9/10 | 55 |
|
24% |
| 8/10 | 46 |
|
20% |
| 7/10 | 33 |
|
14% |
| 6/10 | 18 |
|
8% |
| 5/10 | 7 |
|
3% |
| 4/10 | 2 |
|
1% |
| 3/10 | 2 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
0% |
83.42% Average
The raw data average (mean) for all the Shotover Jet face-to-face reviews is 83.42% and is based on 234 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
85.37%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Paul from USA | 1/10 | 2483 days | 43% |
| Andrew Hammond | 9/10 | 2605 days | 100% |
| Josh Mills | 9/10 | 3518 days | 48% |
| Alex Hah | 9/10 | 3560 days | 46% |
| Nicola | 6/10 | 3566 days | 39% |
| Jair | 10/10 | 3588 days | 44% |
| Louise Walker | 10/10 | 3609 days | 43% |
| Hazel Norman | 10/10 | 3649 days | 41% |
| Gavin Moffatt | 7/10 | 3860 days | 27% |
| Jeeyoung Kim | 10/10 | 3870 days | 28% |
| Kim Rasun | 10/10 | 3870 days | 28% |
| Anke Vater | 7/10 | 3874 days | 26% |
| Joerg | 7/10 | 3875 days | 26% |
| George Bellwood | 10/10 | 3875 days | 28% |
| Katrina | 8/10 | 3891 days | 26% |
| Leonie Prendeville | 6/10 | 3920 days | 22% |
| Ivan Dupont | 9/10 | 3925 days | 25% |
| Madita and Lisann | 9/10 | 3959 days | 23% |
| Andy Jobst | 6/10 | 4340 days | 1% |
| Antoine Vernay | 3/10 | 4345 days | 0% |
| Andrew Kermode | 9/10 | 4493 days | 28% |
| Patricia Erni | 10/10 | 4593 days | 28% |
| Robert Erni | 10/10 | 4593 days | 28% |
| Manuel Bleiker | 9/10 | 4593 days | 28% |
| Laura Metz | 10/10 | 4628 days | 28% |
| Hubertus Thost | 9/10 | 4628 days | 28% |
| Emma Wallace | 10/10 | 4649 days | 28% |
| Michael Sheridan | 10/10 | 4655 days | 28% |
| Ben Sheridan | 8/10 | 4655 days | 28% |
| Ruben Garcia Raiuiro | 8/10 | 4664 days | 28% |
| Anne and Steve Bartlett | 9/10 | 4666 days | 28% |
| Nicolas Trezeguet | 7/10 | 4675 days | 26% |
| hendrik king | 8/10 | 4888 days | 28% |
| Andy Cummins | 10/10 | 4967 days | 28% |
| Sharyn Crosby | 10/10 | 4980 days | 28% |
| Guillot | 8/10 | 4987 days | 28% |
| Michal Maly | 9/10 | 5006 days | 28% |
| Karin Genyn | 10/10 | 5056 days | 28% |
| Michael Kretzschmar | 9/10 | 5056 days | 28% |
| Tom and Jemima Rawlings | 8/10 | 5061 days | 28% |
| Franz Schueler | 10/10 | 5062 days | 28% |
| Meryem Buchwitz | 10/10 | 5083 days | 28% |
| Karsten Meyer | 8/10 | 5085 days | 28% |
| Michel Vourbraak | 5/10 | 5086 days | 21% |
| TheHoon | 9/10 | 5314 days | 28% |
| Simon Rawlinson | 10/10 | 5326 days | 28% |
| Norman UK | 10/10 | 5337 days | 28% |
| Larry Curtiss | 10/10 | 5342 days | 28% |
| Madeleine Mueller | 10/10 | 5350 days | 28% |
| Jaap & Susanne | 8/10 | 5354 days | 28% |
| Anne King | 6/10 | 5354 days | 24% |
| Fleming Lauridsen | 9/10 | 5354 days | 28% |
| Robert & Bridget Holden | 9/10 | 5354 days | 28% |
| Howell Davies | 10/10 | 5354 days | 28% |
| Linda Kosters | 10/10 | 5354 days | 28% |
| Aridne Giraud | 9/10 | 5357 days | 28% |
| Kolen | 10/10 | 5357 days | 28% |
| Helen Chilton | 8/10 | 5362 days | 28% |
| Tim Gamblen | 10/10 | 5362 days | 28% |
| Jonathan Philp | 7/10 | 5366 days | 26% |
| Clemens | 6/10 | 5367 days | 24% |
| Heike | 10/10 | 5369 days | 28% |
| Frank & Julia | 7/10 | 5373 days | 26% |
| FlyKiwiFly | 7/10 | 5374 days | 26% |
| joerem | 5/10 | 5374 days | 21% |
| Colin Jenkins | 8/10 | 5385 days | 28% |
| deJong | 8/10 | 5440 days | 28% |
| Gerard Crothers | 10/10 | 5443 days | 28% |
| Christoph | 7/10 | 5445 days | 26% |
| Steve | 9/10 | 5450 days | 28% |
| Helle Thomsen | 10/10 | 5452 days | 28% |
| Wendy Ashmore | 10/10 | 5452 days | 28% |
| James McColl | 6/10 | 5466 days | 24% |
| katel86 | 10/10 | 5527 days | 28% |
| Kimberly St Louis | 10/10 | 5650 days | 28% |
| Sam papworth | 10/10 | 5679 days | 28% |
| Josephine Hartley | 1/10 | 5679 days | 11% |
| Nicola Young | 5/10 | 5679 days | 21% |
| Schury | 10/10 | 5682 days | 28% |
| Rob O'Neill | 9/10 | 5682 days | 28% |
| Katarina Bokor | 10/10 | 5688 days | 28% |
| Sue Carren | 8/10 | 5688 days | 28% |
| Mark Franklin | 8/10 | 5688 days | 28% |
| Emma Cross | 9/10 | 5690 days | 28% |
| John & Lorraine | 8/10 | 5690 days | 28% |
| Hanggi | 9/10 | 5691 days | 28% |
| Julie and Russ Charles | 10/10 | 5693 days | 28% |
| Berger | 10/10 | 5695 days | 28% |
| Juliane Kleiu | 10/10 | 5701 days | 28% |
| Claudia | 10/10 | 5701 days | 28% |
| Siggi Wick | 10/10 | 5702 days | 28% |
| Birga | 9/10 | 5708 days | 28% |
| Cameron and Kim | 10/10 | 5710 days | 28% |
| Ebi & Beate | 8/10 | 5711 days | 28% |
| taniadeanryanbrittany | 8/10 | 5711 days | 28% |
| Alice Galley | 8/10 | 5714 days | 28% |
| Alice | 9/10 | 5715 days | 28% |
| Alexander & Stephanie | 8/10 | 5716 days | 28% |
| Lauren Pestell | 8/10 | 5718 days | 28% |
| Bob Warne | 9/10 | 5722 days | 28% |
| Jol Balder | 4/10 | 5727 days | 18% |
| Irene and Thib Schneider | 9/10 | 5727 days | 28% |
| Doris Schollenberger | 9/10 | 5729 days | 28% |
| Roger Lows | 9/10 | 5730 days | 28% |
| Glenn | 9/10 | 5730 days | 28% |
| Ryan Tull | 7/10 | 5734 days | 26% |
| Hull | 10/10 | 5734 days | 28% |
| Brandt | 10/10 | 5736 days | 28% |
| Emma Wilkinson | 6/10 | 5738 days | 24% |
| Lyndell | 9/10 | 5801 days | 28% |
| KAA | 10/10 | 5862 days | 28% |
| Andrew Hammond | 10/10 | 5862 days | 28% |
| kristy | 9/10 | 5892 days | 28% |
| Behrenot | 8/10 | 5993 days | 28% |
| M Schram | 7/10 | 5994 days | 26% |
| garfield | 9/10 | 6015 days | 28% |
| BelindaT | 10/10 | 6023 days | 28% |
| nuwee | 9/10 | 6045 days | 28% |
| Hana Vokata | 10/10 | 6050 days | 28% |
| Wyss A | 10/10 | 6057 days | 28% |
| katrina Marshall | 9/10 | 6062 days | 28% |
| Pam & Norman | 9/10 | 6069 days | 28% |
| Chris Bil | 10/10 | 6071 days | 28% |
| Sue S | 8/10 | 6071 days | 28% |
| Rod C | 10/10 | 6074 days | 28% |
| Richard | 5/10 | 6080 days | 21% |
| Doris Resch | 10/10 | 6082 days | 28% |
| Matthiis & Femke | 8/10 | 6083 days | 28% |
| Ed & Pat Mitchell | 9/10 | 6084 days | 28% |
| Jenny | 8/10 | 6084 days | 28% |
| Neal | 10/10 | 6089 days | 28% |
| Yona | 7/10 | 6090 days | 26% |
| Mathias | 10/10 | 6091 days | 28% |
| Jamie | 10/10 | 6096 days | 28% |
| Lewis | 10/10 | 6097 days | 28% |
| kararina Kosten | 9/10 | 6098 days | 28% |
| Vincente Garrido | 7/10 | 6099 days | 26% |
| Ingrid Overes | 9/10 | 6103 days | 28% |
| S Luis Van Oler | 9/10 | 6109 days | 28% |
| nigelst | 9/10 | 6110 days | 28% |
| Dale W | 8/10 | 6113 days | 28% |
| Omar Frenchy | 9/10 | 6113 days | 28% |
| Marons | 7/10 | 6155 days | 26% |
| Sena | 7/10 | 6176 days | 26% |
| Kyle Riseley | 8/10 | 6177 days | 28% |
| Rebecca Jenner | 8/10 | 6177 days | 28% |
| Carl and Angela Rapihana | 6/10 | 6189 days | 24% |
| nancyburns | 10/10 | 6196 days | 28% |
| marleen451 | 9/10 | 6227 days | 28% |
| Jackie Anderson | 10/10 | 6257 days | 28% |
| bogaard | 8/10 | 6292 days | 28% |
| Katie | 10/10 | 6349 days | 28% |
| Charles Lyne | 10/10 | 6380 days | 28% |
| TillE412 | 10/10 | 6395 days | 28% |
| ElleGermany | 9/10 | 6398 days | 28% |
| JonK | 10/10 | 6398 days | 28% |
| BeckieM | 9/10 | 6400 days | 28% |
| Anji Sprinks | 9/10 | 6407 days | 28% |
| SteveB | 10/10 | 6410 days | 28% |
| annysp | 10/10 | 6410 days | 28% |
| davidne | 6/10 | 6410 days | 24% |
| Jeremy | 9/10 | 6411 days | 28% |
| Daniel | 9/10 | 6417 days | 28% |
| Richard | 9/10 | 6420 days | 28% |
| MichaelS1 | 9/10 | 6426 days | 28% |
| ChrisD | 10/10 | 6426 days | 28% |
| AstridVG | 8/10 | 6427 days | 28% |
| Lucas | 9/10 | 6427 days | 28% |
| StijnH | 7/10 | 6427 days | 26% |
| TobiasK | 8/10 | 6429 days | 28% |
| Michael | 9/10 | 6434 days | 28% |
| amyd | 9/10 | 6441 days | 28% |
| Linda | 6/10 | 6442 days | 24% |
| Kelly | 10/10 | 6443 days | 28% |
| CarleyJ | 7/10 | 6444 days | 26% |
| VictoriaH | 9/10 | 6445 days | 28% |
| RobC1 | 7/10 | 6445 days | 26% |
| JoT | 8/10 | 6445 days | 28% |
| RobH | 7/10 | 6446 days | 26% |
| Eileen Harris | 9/10 | 6449 days | 28% |
| Brian | 10/10 | 6450 days | 28% |
| Amanda Williams | 10/10 | 6451 days | 28% |
| CarinnaGermany | 7/10 | 6452 days | 26% |
| Trevor | 10/10 | 6454 days | 28% |
| David | 7/10 | 6459 days | 26% |
| Conway | 9/10 | 6461 days | 28% |
| Ralf | 9/10 | 6463 days | 28% |
| Christina | 10/10 | 6475 days | 28% |
| John | 10/10 | 6480 days | 28% |
| Jon | 8/10 | 6482 days | 28% |
| Karen | 8/10 | 6482 days | 28% |
| Bernd | 6/10 | 6483 days | 24% |
| Kori | 8/10 | 6523 days | 28% |
| David | 7/10 | 6524 days | 26% |
| Dan | 9/10 | 6542 days | 28% |
| Nicole | 6/10 | 6545 days | 24% |
| Stephanie Schikora | 10/10 | 6553 days | 28% |
| Gaurav M | 7/10 | 6573 days | 26% |
| Kate | 7/10 | 6597 days | 26% |
| Robin | 10/10 | 6600 days | 28% |
| Mike | 9/10 | 6606 days | 28% |
| Felicity | 8/10 | 6608 days | 28% |
| Suyin | 10/10 | 6608 days | 28% |
| Fothergill | 7/10 | 6617 days | 26% |
| Christopher | 8/10 | 6621 days | 28% |
| James | 9/10 | 6621 days | 28% |
| jillian | 6/10 | 6630 days | 24% |
| Andy | 7/10 | 6643 days | 26% |
| loumac | 8/10 | 6646 days | 28% |
| Gray | 10/10 | 6646 days | 28% |
| Lucchi | 3/10 | 6663 days | 15% |
| Ashlee Roberts | 10/10 | 6707 days | 28% |
| L1z4rd | 10/10 | 6741 days | 28% |
| Kori Barton | 7/10 | 6752 days | 26% |
| Franz | 9/10 | 6781 days | 28% |
| Daniela | 6/10 | 6786 days | 24% |
| Daniel | 10/10 | 6790 days | 28% |
| Wendy | 6/10 | 6794 days | 24% |
| Mikel | 6/10 | 6794 days | 24% |
| Dunet | 9/10 | 6794 days | 28% |
| Jeanette | 8/10 | 6796 days | 28% |
| Christian | 7/10 | 6797 days | 26% |
| Neil | 6/10 | 6801 days | 24% |
| Marian Mckinney | 8/10 | 6803 days | 28% |
| Stephanie Grisel | 9/10 | 6803 days | 28% |
| Dirk | 10/10 | 6809 days | 28% |
| Jurg Meister | 5/10 | 6810 days | 21% |
| Lisa Tame | 7/10 | 6811 days | 26% |
| Steven | 10/10 | 6811 days | 28% |
| Ian and Judy | 10/10 | 6811 days | 28% |
| Erwin de Kleijn | 8/10 | 6815 days | 28% |
| Reina Lohaye | 8/10 | 6825 days | 28% |
| Marc Hertogs | 7/10 | 6826 days | 26% |
| V Wood | 5/10 | 6826 days | 21% |
| paulonline | 8/10 | 6828 days | 28% |
| Pauline Thai | 10/10 | 6829 days | 28% |
| Bex | 9/10 | 6838 days | 28% |
| Stephen Brightman | 9/10 | 6838 days | 28% |
| Madeleine Rowland | 10/10 | 6838 days | 28% |
| Swen Schroder | 8/10 | 6850 days | 28% |
| Tim | 10/10 | 6850 days | 28% |
| Bronwyn Gaby | 8/10 | 6856 days | 28% |
| Ard | 7/10 | 6885 days | 26% |
| Patricia Leighton | 10/10 | 7012 days | 28% |
| Andy Chapman | 8/10 | 7012 days | 28% |
| Tanja | 4/10 | 7116 days | 18% |
| Alan | 7/10 | 7121 days | 26% |
| Svenja | 6/10 | 7126 days | 24% |
| Michael | 8/10 | 7128 days | 28% |
| Akiko&Shibotsu | 9/10 | 7128 days | 28% |
| Roger&Shirley | 8/10 | 7134 days | 28% |
| Fred | 9/10 | 7140 days | 28% |
| Kathryn | 7/10 | 7143 days | 26% |
| Michaela | 8/10 | 7164 days | 28% |
| Ian | 7/10 | 7164 days | 26% |
| Pete | 8/10 | 7164 days | 28% |
| Anne | 9/10 | 7164 days | 28% |
| Malon | 7/10 | 7166 days | 26% |
| Vibeke | 8/10 | 7175 days | 28% |
| beesom | 10/10 | 7176 days | 28% |
| Hirsh | 9/10 | 7180 days | 28% |
| Kerry | 5/10 | 7185 days | 21% |
| Alison | 8/10 | 7185 days | 28% |
| Jim | 10/10 | 7186 days | 28% |
| Peter&Amy | 7/10 | 7186 days | 26% |
| Franz-Josef | 10/10 | 7192 days | 28% |
| Marc | 5/10 | 7193 days | 21% |
| JuanPablo | 9/10 | 7199 days | 28% |
| Moritz | 10/10 | 8572 days | 28% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Shotover Jet experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.64% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 57 days. However the Shotover Jet experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Shotover Jet experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.59% |
| 198 | -3.60% |
| 199 | -3.62% |
| 200 | -3.64% |
| 201 | -3.66% |
| 202 | -3.68% |
| 203 | -3.70% |
| … | … |
Balancing Adjustment
2.55% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
84%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.