Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Shotover Jet.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Shotover Jet
Valid Reviews
269 Valid Reviews
The Shotover Jet experience has a total of 271 reviews. There are 269 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 269 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 86 |
|
32% |
| 9/10 | 66 |
|
25% |
| 8/10 | 50 |
|
19% |
| 7/10 | 35 |
|
13% |
| 6/10 | 18 |
|
7% |
| 5/10 | 8 |
|
3% |
| 4/10 | 2 |
|
1% |
| 3/10 | 2 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 2 |
|
1% |
84.13% Average
The raw data average (mean) for all the Shotover Jet valid reviews is 84.13% and is based on 269 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
234 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 269 valid reviews, the experience has 234 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 234 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 70 |
|
30% |
| 9/10 | 55 |
|
24% |
| 8/10 | 46 |
|
20% |
| 7/10 | 33 |
|
14% |
| 6/10 | 18 |
|
8% |
| 5/10 | 7 |
|
3% |
| 4/10 | 2 |
|
1% |
| 3/10 | 2 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
0% |
83.42% Average
The raw data average (mean) for all the Shotover Jet face-to-face reviews is 83.42% and is based on 234 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
85.01%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Paul from USA | 1/10 | 2178 days | 43% |
| Andrew Hammond | 9/10 | 2300 days | 100% |
| Josh Mills | 9/10 | 3213 days | 56% |
| Alex Hah | 9/10 | 3255 days | 54% |
| Nicola | 6/10 | 3261 days | 47% |
| Jair | 10/10 | 3283 days | 53% |
| Louise Walker | 10/10 | 3304 days | 52% |
| Hazel Norman | 10/10 | 3344 days | 50% |
| Gavin Moffatt | 7/10 | 3555 days | 37% |
| Jeeyoung Kim | 10/10 | 3565 days | 39% |
| Kim Rasun | 10/10 | 3565 days | 39% |
| Anke Vater | 7/10 | 3569 days | 36% |
| Joerg | 7/10 | 3570 days | 36% |
| George Bellwood | 10/10 | 3570 days | 39% |
| Katrina | 8/10 | 3586 days | 38% |
| Leonie Prendeville | 6/10 | 3615 days | 32% |
| Ivan Dupont | 9/10 | 3620 days | 36% |
| Madita and Lisann | 9/10 | 3654 days | 35% |
| Andy Jobst | 6/10 | 4035 days | 14% |
| Antoine Vernay | 3/10 | 4040 days | 9% |
| Andrew Kermode | 9/10 | 4188 days | 9% |
| Patricia Erni | 10/10 | 4288 days | 4% |
| Robert Erni | 10/10 | 4288 days | 4% |
| Manuel Bleiker | 9/10 | 4288 days | 4% |
| Laura Metz | 10/10 | 4323 days | 2% |
| Hubertus Thost | 9/10 | 4323 days | 2% |
| Emma Wallace | 10/10 | 4344 days | 1% |
| Michael Sheridan | 10/10 | 4350 days | 1% |
| Ben Sheridan | 8/10 | 4350 days | 1% |
| Ruben Garcia Raiuiro | 8/10 | 4359 days | 1% |
| Anne and Steve Bartlett | 9/10 | 4361 days | 0% |
| Nicolas Trezeguet | 7/10 | 4370 days | 0% |
| hendrik king | 8/10 | 4583 days | 24% |
| Andy Cummins | 10/10 | 4662 days | 24% |
| Sharyn Crosby | 10/10 | 4675 days | 24% |
| Guillot | 8/10 | 4682 days | 24% |
| Michal Maly | 9/10 | 4701 days | 24% |
| Karin Genyn | 10/10 | 4751 days | 24% |
| Michael Kretzschmar | 9/10 | 4751 days | 24% |
| Tom and Jemima Rawlings | 8/10 | 4756 days | 24% |
| Franz Schueler | 10/10 | 4757 days | 24% |
| Meryem Buchwitz | 10/10 | 4778 days | 24% |
| Karsten Meyer | 8/10 | 4780 days | 24% |
| Michel Vourbraak | 5/10 | 4781 days | 19% |
| TheHoon | 9/10 | 5009 days | 24% |
| Simon Rawlinson | 10/10 | 5021 days | 24% |
| Norman UK | 10/10 | 5032 days | 24% |
| Larry Curtiss | 10/10 | 5037 days | 24% |
| Madeleine Mueller | 10/10 | 5045 days | 24% |
| Jaap & Susanne | 8/10 | 5049 days | 24% |
| Anne King | 6/10 | 5049 days | 21% |
| Fleming Lauridsen | 9/10 | 5049 days | 24% |
| Robert & Bridget Holden | 9/10 | 5049 days | 24% |
| Howell Davies | 10/10 | 5049 days | 24% |
| Linda Kosters | 10/10 | 5049 days | 24% |
| Aridne Giraud | 9/10 | 5052 days | 24% |
| Kolen | 10/10 | 5052 days | 24% |
| Helen Chilton | 8/10 | 5057 days | 24% |
| Tim Gamblen | 10/10 | 5057 days | 24% |
| Jonathan Philp | 7/10 | 5061 days | 23% |
| Clemens | 6/10 | 5062 days | 21% |
| Heike | 10/10 | 5064 days | 24% |
| Frank & Julia | 7/10 | 5068 days | 23% |
| FlyKiwiFly | 7/10 | 5069 days | 23% |
| joerem | 5/10 | 5069 days | 19% |
| Colin Jenkins | 8/10 | 5080 days | 24% |
| deJong | 8/10 | 5135 days | 24% |
| Gerard Crothers | 10/10 | 5138 days | 24% |
| Christoph | 7/10 | 5140 days | 23% |
| Steve | 9/10 | 5145 days | 24% |
| Helle Thomsen | 10/10 | 5147 days | 24% |
| Wendy Ashmore | 10/10 | 5147 days | 24% |
| James McColl | 6/10 | 5161 days | 21% |
| katel86 | 10/10 | 5222 days | 24% |
| Kimberly St Louis | 10/10 | 5345 days | 24% |
| Sam papworth | 10/10 | 5374 days | 24% |
| Josephine Hartley | 1/10 | 5374 days | 10% |
| Nicola Young | 5/10 | 5374 days | 19% |
| Schury | 10/10 | 5377 days | 24% |
| Rob O'Neill | 9/10 | 5377 days | 24% |
| Katarina Bokor | 10/10 | 5383 days | 24% |
| Sue Carren | 8/10 | 5383 days | 24% |
| Mark Franklin | 8/10 | 5383 days | 24% |
| Emma Cross | 9/10 | 5385 days | 24% |
| John & Lorraine | 8/10 | 5385 days | 24% |
| Hanggi | 9/10 | 5386 days | 24% |
| Julie and Russ Charles | 10/10 | 5388 days | 24% |
| Berger | 10/10 | 5390 days | 24% |
| Juliane Kleiu | 10/10 | 5396 days | 24% |
| Claudia | 10/10 | 5396 days | 24% |
| Siggi Wick | 10/10 | 5397 days | 24% |
| Birga | 9/10 | 5403 days | 24% |
| Cameron and Kim | 10/10 | 5405 days | 24% |
| Ebi & Beate | 8/10 | 5406 days | 24% |
| taniadeanryanbrittany | 8/10 | 5406 days | 24% |
| Alice Galley | 8/10 | 5409 days | 24% |
| Alice | 9/10 | 5410 days | 24% |
| Alexander & Stephanie | 8/10 | 5411 days | 24% |
| Lauren Pestell | 8/10 | 5413 days | 24% |
| Bob Warne | 9/10 | 5417 days | 24% |
| Jol Balder | 4/10 | 5422 days | 16% |
| Irene and Thib Schneider | 9/10 | 5422 days | 24% |
| Doris Schollenberger | 9/10 | 5424 days | 24% |
| Roger Lows | 9/10 | 5425 days | 24% |
| Glenn | 9/10 | 5425 days | 24% |
| Ryan Tull | 7/10 | 5429 days | 23% |
| Hull | 10/10 | 5429 days | 24% |
| Brandt | 10/10 | 5431 days | 24% |
| Emma Wilkinson | 6/10 | 5433 days | 21% |
| Lyndell | 9/10 | 5496 days | 24% |
| KAA | 10/10 | 5557 days | 24% |
| Andrew Hammond | 10/10 | 5557 days | 24% |
| kristy | 9/10 | 5587 days | 24% |
| Behrenot | 8/10 | 5688 days | 24% |
| M Schram | 7/10 | 5689 days | 23% |
| garfield | 9/10 | 5710 days | 24% |
| BelindaT | 10/10 | 5718 days | 24% |
| nuwee | 9/10 | 5740 days | 24% |
| Hana Vokata | 10/10 | 5745 days | 24% |
| Wyss A | 10/10 | 5752 days | 24% |
| katrina Marshall | 9/10 | 5757 days | 24% |
| Pam & Norman | 9/10 | 5764 days | 24% |
| Chris Bil | 10/10 | 5766 days | 24% |
| Sue S | 8/10 | 5766 days | 24% |
| Rod C | 10/10 | 5769 days | 24% |
| Richard | 5/10 | 5775 days | 19% |
| Doris Resch | 10/10 | 5777 days | 24% |
| Matthiis & Femke | 8/10 | 5778 days | 24% |
| Ed & Pat Mitchell | 9/10 | 5779 days | 24% |
| Jenny | 8/10 | 5779 days | 24% |
| Neal | 10/10 | 5784 days | 24% |
| Yona | 7/10 | 5785 days | 23% |
| Mathias | 10/10 | 5786 days | 24% |
| Jamie | 10/10 | 5791 days | 24% |
| Lewis | 10/10 | 5792 days | 24% |
| kararina Kosten | 9/10 | 5793 days | 24% |
| Vincente Garrido | 7/10 | 5794 days | 23% |
| Ingrid Overes | 9/10 | 5798 days | 24% |
| S Luis Van Oler | 9/10 | 5804 days | 24% |
| nigelst | 9/10 | 5805 days | 24% |
| Dale W | 8/10 | 5808 days | 24% |
| Omar Frenchy | 9/10 | 5808 days | 24% |
| Marons | 7/10 | 5850 days | 23% |
| Sena | 7/10 | 5871 days | 23% |
| Kyle Riseley | 8/10 | 5872 days | 24% |
| Rebecca Jenner | 8/10 | 5872 days | 24% |
| Carl and Angela Rapihana | 6/10 | 5884 days | 21% |
| nancyburns | 10/10 | 5891 days | 24% |
| marleen451 | 9/10 | 5922 days | 24% |
| Jackie Anderson | 10/10 | 5952 days | 24% |
| bogaard | 8/10 | 5987 days | 24% |
| Katie | 10/10 | 6044 days | 24% |
| Charles Lyne | 10/10 | 6075 days | 24% |
| TillE412 | 10/10 | 6090 days | 24% |
| ElleGermany | 9/10 | 6093 days | 24% |
| JonK | 10/10 | 6093 days | 24% |
| BeckieM | 9/10 | 6095 days | 24% |
| Anji Sprinks | 9/10 | 6102 days | 24% |
| SteveB | 10/10 | 6105 days | 24% |
| annysp | 10/10 | 6105 days | 24% |
| davidne | 6/10 | 6105 days | 21% |
| Jeremy | 9/10 | 6106 days | 24% |
| Daniel | 9/10 | 6112 days | 24% |
| Richard | 9/10 | 6115 days | 24% |
| MichaelS1 | 9/10 | 6121 days | 24% |
| ChrisD | 10/10 | 6121 days | 24% |
| AstridVG | 8/10 | 6122 days | 24% |
| Lucas | 9/10 | 6122 days | 24% |
| StijnH | 7/10 | 6122 days | 23% |
| TobiasK | 8/10 | 6124 days | 24% |
| Michael | 9/10 | 6129 days | 24% |
| amyd | 9/10 | 6136 days | 24% |
| Linda | 6/10 | 6137 days | 21% |
| Kelly | 10/10 | 6138 days | 24% |
| CarleyJ | 7/10 | 6139 days | 23% |
| VictoriaH | 9/10 | 6140 days | 24% |
| RobC1 | 7/10 | 6140 days | 23% |
| JoT | 8/10 | 6140 days | 24% |
| RobH | 7/10 | 6141 days | 23% |
| Eileen Harris | 9/10 | 6144 days | 24% |
| Brian | 10/10 | 6145 days | 24% |
| Amanda Williams | 10/10 | 6146 days | 24% |
| CarinnaGermany | 7/10 | 6147 days | 23% |
| Trevor | 10/10 | 6149 days | 24% |
| David | 7/10 | 6154 days | 23% |
| Conway | 9/10 | 6156 days | 24% |
| Ralf | 9/10 | 6158 days | 24% |
| Christina | 10/10 | 6170 days | 24% |
| John | 10/10 | 6175 days | 24% |
| Jon | 8/10 | 6177 days | 24% |
| Karen | 8/10 | 6177 days | 24% |
| Bernd | 6/10 | 6178 days | 21% |
| Kori | 8/10 | 6218 days | 24% |
| David | 7/10 | 6219 days | 23% |
| Dan | 9/10 | 6237 days | 24% |
| Nicole | 6/10 | 6240 days | 21% |
| Stephanie Schikora | 10/10 | 6248 days | 24% |
| Gaurav M | 7/10 | 6268 days | 23% |
| Kate | 7/10 | 6292 days | 23% |
| Robin | 10/10 | 6295 days | 24% |
| Mike | 9/10 | 6301 days | 24% |
| Felicity | 8/10 | 6303 days | 24% |
| Suyin | 10/10 | 6303 days | 24% |
| Fothergill | 7/10 | 6312 days | 23% |
| Christopher | 8/10 | 6316 days | 24% |
| James | 9/10 | 6316 days | 24% |
| jillian | 6/10 | 6325 days | 21% |
| Andy | 7/10 | 6338 days | 23% |
| loumac | 8/10 | 6341 days | 24% |
| Gray | 10/10 | 6341 days | 24% |
| Lucchi | 3/10 | 6357 days | 13% |
| Ashlee Roberts | 10/10 | 6402 days | 24% |
| L1z4rd | 10/10 | 6436 days | 24% |
| Kori Barton | 7/10 | 6447 days | 23% |
| Franz | 9/10 | 6476 days | 24% |
| Daniela | 6/10 | 6481 days | 21% |
| Daniel | 10/10 | 6485 days | 24% |
| Wendy | 6/10 | 6489 days | 21% |
| Mikel | 6/10 | 6489 days | 21% |
| Dunet | 9/10 | 6489 days | 24% |
| Jeanette | 8/10 | 6491 days | 24% |
| Christian | 7/10 | 6492 days | 23% |
| Neil | 6/10 | 6496 days | 21% |
| Marian Mckinney | 8/10 | 6498 days | 24% |
| Stephanie Grisel | 9/10 | 6498 days | 24% |
| Dirk | 10/10 | 6504 days | 24% |
| Jurg Meister | 5/10 | 6505 days | 19% |
| Lisa Tame | 7/10 | 6506 days | 23% |
| Steven | 10/10 | 6506 days | 24% |
| Ian and Judy | 10/10 | 6506 days | 24% |
| Erwin de Kleijn | 8/10 | 6510 days | 24% |
| Reina Lohaye | 8/10 | 6520 days | 24% |
| Marc Hertogs | 7/10 | 6521 days | 23% |
| V Wood | 5/10 | 6521 days | 19% |
| paulonline | 8/10 | 6523 days | 24% |
| Pauline Thai | 10/10 | 6524 days | 24% |
| Bex | 9/10 | 6533 days | 24% |
| Stephen Brightman | 9/10 | 6533 days | 24% |
| Madeleine Rowland | 10/10 | 6533 days | 24% |
| Swen Schroder | 8/10 | 6545 days | 24% |
| Tim | 10/10 | 6545 days | 24% |
| Bronwyn Gaby | 8/10 | 6551 days | 24% |
| Ard | 7/10 | 6580 days | 23% |
| Patricia Leighton | 10/10 | 6707 days | 24% |
| Andy Chapman | 8/10 | 6707 days | 24% |
| Tanja | 4/10 | 6811 days | 16% |
| Alan | 7/10 | 6816 days | 23% |
| Svenja | 6/10 | 6821 days | 21% |
| Michael | 8/10 | 6823 days | 24% |
| Akiko&Shibotsu | 9/10 | 6823 days | 24% |
| Roger&Shirley | 8/10 | 6829 days | 24% |
| Fred | 9/10 | 6835 days | 24% |
| Kathryn | 7/10 | 6838 days | 23% |
| Michaela | 8/10 | 6859 days | 24% |
| Ian | 7/10 | 6859 days | 23% |
| Pete | 8/10 | 6859 days | 24% |
| Anne | 9/10 | 6859 days | 24% |
| Malon | 7/10 | 6861 days | 23% |
| Vibeke | 8/10 | 6870 days | 24% |
| beesom | 10/10 | 6871 days | 24% |
| Hirsh | 9/10 | 6875 days | 24% |
| Kerry | 5/10 | 6880 days | 19% |
| Alison | 8/10 | 6880 days | 24% |
| Jim | 10/10 | 6881 days | 24% |
| Peter&Amy | 7/10 | 6881 days | 23% |
| Franz-Josef | 10/10 | 6887 days | 24% |
| Marc | 5/10 | 6888 days | 19% |
| JuanPablo | 9/10 | 6894 days | 24% |
| Moritz | 10/10 | 8267 days | 24% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Shotover Jet experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.05% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the Shotover Jet experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Shotover Jet experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.99% |
| 198 | -4.01% |
| 199 | -4.03% |
| 200 | -4.05% |
| 201 | -4.07% |
| 202 | -4.09% |
| 203 | -4.11% |
| … | … |
Balancing Adjustment
2.74% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
84%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.