Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Shotover Jet.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Shotover Jet
Valid Reviews
269 Valid Reviews
The Shotover Jet experience has a total of 271 reviews. There are 269 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 269 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 86 |
|
32% |
| 9/10 | 66 |
|
25% |
| 8/10 | 50 |
|
19% |
| 7/10 | 35 |
|
13% |
| 6/10 | 18 |
|
7% |
| 5/10 | 8 |
|
3% |
| 4/10 | 2 |
|
1% |
| 3/10 | 2 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 2 |
|
1% |
84.13% Average
The raw data average (mean) for all the Shotover Jet valid reviews is 84.13% and is based on 269 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
234 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 269 valid reviews, the experience has 234 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 234 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 70 |
|
30% |
| 9/10 | 55 |
|
24% |
| 8/10 | 46 |
|
20% |
| 7/10 | 33 |
|
14% |
| 6/10 | 18 |
|
8% |
| 5/10 | 7 |
|
3% |
| 4/10 | 2 |
|
1% |
| 3/10 | 2 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
0% |
83.42% Average
The raw data average (mean) for all the Shotover Jet face-to-face reviews is 83.42% and is based on 234 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
85.29%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Paul from USA | 1/10 | 2343 days | 43% |
| Andrew Hammond | 9/10 | 2465 days | 100% |
| Josh Mills | 9/10 | 3378 days | 52% |
| Alex Hah | 9/10 | 3420 days | 49% |
| Nicola | 6/10 | 3426 days | 43% |
| Jair | 10/10 | 3448 days | 48% |
| Louise Walker | 10/10 | 3468 days | 47% |
| Hazel Norman | 10/10 | 3509 days | 45% |
| Gavin Moffatt | 7/10 | 3720 days | 31% |
| Jeeyoung Kim | 10/10 | 3730 days | 33% |
| Kim Rasun | 10/10 | 3730 days | 33% |
| Anke Vater | 7/10 | 3734 days | 31% |
| Joerg | 7/10 | 3735 days | 31% |
| George Bellwood | 10/10 | 3735 days | 33% |
| Katrina | 8/10 | 3751 days | 32% |
| Leonie Prendeville | 6/10 | 3780 days | 26% |
| Ivan Dupont | 9/10 | 3785 days | 30% |
| Madita and Lisann | 9/10 | 3819 days | 28% |
| Andy Jobst | 6/10 | 4200 days | 7% |
| Antoine Vernay | 3/10 | 4205 days | 4% |
| Andrew Kermode | 9/10 | 4353 days | 0% |
| Patricia Erni | 10/10 | 4453 days | 26% |
| Robert Erni | 10/10 | 4453 days | 26% |
| Manuel Bleiker | 9/10 | 4453 days | 26% |
| Laura Metz | 10/10 | 4488 days | 26% |
| Hubertus Thost | 9/10 | 4488 days | 26% |
| Emma Wallace | 10/10 | 4509 days | 26% |
| Michael Sheridan | 10/10 | 4515 days | 26% |
| Ben Sheridan | 8/10 | 4515 days | 25% |
| Ruben Garcia Raiuiro | 8/10 | 4524 days | 25% |
| Anne and Steve Bartlett | 9/10 | 4526 days | 26% |
| Nicolas Trezeguet | 7/10 | 4535 days | 24% |
| hendrik king | 8/10 | 4748 days | 25% |
| Andy Cummins | 10/10 | 4827 days | 26% |
| Sharyn Crosby | 10/10 | 4840 days | 26% |
| Guillot | 8/10 | 4847 days | 25% |
| Michal Maly | 9/10 | 4866 days | 26% |
| Karin Genyn | 10/10 | 4916 days | 26% |
| Michael Kretzschmar | 9/10 | 4916 days | 26% |
| Tom and Jemima Rawlings | 8/10 | 4921 days | 25% |
| Franz Schueler | 10/10 | 4922 days | 26% |
| Meryem Buchwitz | 10/10 | 4943 days | 26% |
| Karsten Meyer | 8/10 | 4945 days | 25% |
| Michel Vourbraak | 5/10 | 4946 days | 19% |
| TheHoon | 9/10 | 5174 days | 26% |
| Simon Rawlinson | 10/10 | 5186 days | 26% |
| Norman UK | 10/10 | 5197 days | 26% |
| Larry Curtiss | 10/10 | 5202 days | 26% |
| Madeleine Mueller | 10/10 | 5210 days | 26% |
| Jaap & Susanne | 8/10 | 5214 days | 25% |
| Anne King | 6/10 | 5214 days | 22% |
| Fleming Lauridsen | 9/10 | 5214 days | 26% |
| Robert & Bridget Holden | 9/10 | 5214 days | 26% |
| Howell Davies | 10/10 | 5214 days | 26% |
| Linda Kosters | 10/10 | 5214 days | 26% |
| Aridne Giraud | 9/10 | 5217 days | 26% |
| Kolen | 10/10 | 5217 days | 26% |
| Helen Chilton | 8/10 | 5222 days | 25% |
| Tim Gamblen | 10/10 | 5222 days | 26% |
| Jonathan Philp | 7/10 | 5226 days | 24% |
| Clemens | 6/10 | 5227 days | 22% |
| Heike | 10/10 | 5229 days | 26% |
| Frank & Julia | 7/10 | 5233 days | 24% |
| FlyKiwiFly | 7/10 | 5234 days | 24% |
| joerem | 5/10 | 5234 days | 19% |
| Colin Jenkins | 8/10 | 5245 days | 25% |
| deJong | 8/10 | 5300 days | 25% |
| Gerard Crothers | 10/10 | 5303 days | 26% |
| Christoph | 7/10 | 5305 days | 24% |
| Steve | 9/10 | 5310 days | 26% |
| Helle Thomsen | 10/10 | 5312 days | 26% |
| Wendy Ashmore | 10/10 | 5312 days | 26% |
| James McColl | 6/10 | 5326 days | 22% |
| katel86 | 10/10 | 5387 days | 26% |
| Kimberly St Louis | 10/10 | 5510 days | 26% |
| Sam papworth | 10/10 | 5539 days | 26% |
| Josephine Hartley | 1/10 | 5539 days | 10% |
| Nicola Young | 5/10 | 5539 days | 19% |
| Schury | 10/10 | 5542 days | 26% |
| Rob O'Neill | 9/10 | 5542 days | 26% |
| Katarina Bokor | 10/10 | 5548 days | 26% |
| Sue Carren | 8/10 | 5548 days | 25% |
| Mark Franklin | 8/10 | 5548 days | 25% |
| Emma Cross | 9/10 | 5550 days | 26% |
| John & Lorraine | 8/10 | 5550 days | 25% |
| Hanggi | 9/10 | 5551 days | 26% |
| Julie and Russ Charles | 10/10 | 5553 days | 26% |
| Berger | 10/10 | 5555 days | 26% |
| Juliane Kleiu | 10/10 | 5561 days | 26% |
| Claudia | 10/10 | 5561 days | 26% |
| Siggi Wick | 10/10 | 5562 days | 26% |
| Birga | 9/10 | 5568 days | 26% |
| Cameron and Kim | 10/10 | 5570 days | 26% |
| Ebi & Beate | 8/10 | 5571 days | 25% |
| taniadeanryanbrittany | 8/10 | 5571 days | 25% |
| Alice Galley | 8/10 | 5574 days | 25% |
| Alice | 9/10 | 5575 days | 26% |
| Alexander & Stephanie | 8/10 | 5576 days | 25% |
| Lauren Pestell | 8/10 | 5578 days | 25% |
| Bob Warne | 9/10 | 5582 days | 26% |
| Jol Balder | 4/10 | 5587 days | 16% |
| Irene and Thib Schneider | 9/10 | 5587 days | 26% |
| Doris Schollenberger | 9/10 | 5589 days | 26% |
| Roger Lows | 9/10 | 5590 days | 26% |
| Glenn | 9/10 | 5590 days | 26% |
| Ryan Tull | 7/10 | 5594 days | 24% |
| Hull | 10/10 | 5594 days | 26% |
| Brandt | 10/10 | 5596 days | 26% |
| Emma Wilkinson | 6/10 | 5598 days | 22% |
| Lyndell | 9/10 | 5661 days | 26% |
| KAA | 10/10 | 5722 days | 26% |
| Andrew Hammond | 10/10 | 5722 days | 26% |
| kristy | 9/10 | 5752 days | 26% |
| Behrenot | 8/10 | 5853 days | 25% |
| M Schram | 7/10 | 5854 days | 24% |
| garfield | 9/10 | 5875 days | 26% |
| BelindaT | 10/10 | 5883 days | 26% |
| nuwee | 9/10 | 5905 days | 26% |
| Hana Vokata | 10/10 | 5910 days | 26% |
| Wyss A | 10/10 | 5917 days | 26% |
| katrina Marshall | 9/10 | 5922 days | 26% |
| Pam & Norman | 9/10 | 5929 days | 26% |
| Chris Bil | 10/10 | 5931 days | 26% |
| Sue S | 8/10 | 5931 days | 25% |
| Rod C | 10/10 | 5934 days | 26% |
| Richard | 5/10 | 5940 days | 19% |
| Doris Resch | 10/10 | 5942 days | 26% |
| Matthiis & Femke | 8/10 | 5943 days | 25% |
| Ed & Pat Mitchell | 9/10 | 5944 days | 26% |
| Jenny | 8/10 | 5944 days | 25% |
| Neal | 10/10 | 5949 days | 26% |
| Yona | 7/10 | 5950 days | 24% |
| Mathias | 10/10 | 5951 days | 26% |
| Jamie | 10/10 | 5956 days | 26% |
| Lewis | 10/10 | 5957 days | 26% |
| kararina Kosten | 9/10 | 5958 days | 26% |
| Vincente Garrido | 7/10 | 5959 days | 24% |
| Ingrid Overes | 9/10 | 5963 days | 26% |
| S Luis Van Oler | 9/10 | 5969 days | 26% |
| nigelst | 9/10 | 5970 days | 26% |
| Dale W | 8/10 | 5973 days | 25% |
| Omar Frenchy | 9/10 | 5973 days | 26% |
| Marons | 7/10 | 6015 days | 24% |
| Sena | 7/10 | 6036 days | 24% |
| Kyle Riseley | 8/10 | 6037 days | 25% |
| Rebecca Jenner | 8/10 | 6037 days | 25% |
| Carl and Angela Rapihana | 6/10 | 6049 days | 22% |
| nancyburns | 10/10 | 6056 days | 26% |
| marleen451 | 9/10 | 6087 days | 26% |
| Jackie Anderson | 10/10 | 6117 days | 26% |
| bogaard | 8/10 | 6152 days | 25% |
| Katie | 10/10 | 6209 days | 26% |
| Charles Lyne | 10/10 | 6240 days | 26% |
| TillE412 | 10/10 | 6255 days | 26% |
| ElleGermany | 9/10 | 6258 days | 26% |
| JonK | 10/10 | 6258 days | 26% |
| BeckieM | 9/10 | 6260 days | 26% |
| Anji Sprinks | 9/10 | 6267 days | 26% |
| SteveB | 10/10 | 6270 days | 26% |
| annysp | 10/10 | 6270 days | 26% |
| davidne | 6/10 | 6270 days | 22% |
| Jeremy | 9/10 | 6270 days | 26% |
| Daniel | 9/10 | 6276 days | 26% |
| Richard | 9/10 | 6279 days | 26% |
| MichaelS1 | 9/10 | 6286 days | 26% |
| ChrisD | 10/10 | 6286 days | 26% |
| AstridVG | 8/10 | 6286 days | 25% |
| Lucas | 9/10 | 6286 days | 26% |
| StijnH | 7/10 | 6287 days | 24% |
| TobiasK | 8/10 | 6289 days | 25% |
| Michael | 9/10 | 6294 days | 26% |
| amyd | 9/10 | 6301 days | 26% |
| Linda | 6/10 | 6301 days | 22% |
| Kelly | 10/10 | 6302 days | 26% |
| CarleyJ | 7/10 | 6304 days | 24% |
| VictoriaH | 9/10 | 6305 days | 26% |
| RobC1 | 7/10 | 6305 days | 24% |
| JoT | 8/10 | 6305 days | 25% |
| RobH | 7/10 | 6306 days | 24% |
| Eileen Harris | 9/10 | 6308 days | 26% |
| Brian | 10/10 | 6309 days | 26% |
| Amanda Williams | 10/10 | 6310 days | 26% |
| CarinnaGermany | 7/10 | 6312 days | 24% |
| Trevor | 10/10 | 6313 days | 26% |
| David | 7/10 | 6318 days | 24% |
| Conway | 9/10 | 6320 days | 26% |
| Ralf | 9/10 | 6322 days | 26% |
| Christina | 10/10 | 6334 days | 26% |
| John | 10/10 | 6339 days | 26% |
| Jon | 8/10 | 6341 days | 25% |
| Karen | 8/10 | 6341 days | 25% |
| Bernd | 6/10 | 6343 days | 22% |
| Kori | 8/10 | 6382 days | 25% |
| David | 7/10 | 6383 days | 24% |
| Dan | 9/10 | 6401 days | 26% |
| Nicole | 6/10 | 6404 days | 22% |
| Stephanie Schikora | 10/10 | 6413 days | 26% |
| Gaurav M | 7/10 | 6432 days | 24% |
| Kate | 7/10 | 6456 days | 24% |
| Robin | 10/10 | 6459 days | 26% |
| Mike | 9/10 | 6465 days | 26% |
| Felicity | 8/10 | 6467 days | 25% |
| Suyin | 10/10 | 6467 days | 26% |
| Fothergill | 7/10 | 6476 days | 24% |
| Christopher | 8/10 | 6480 days | 25% |
| James | 9/10 | 6480 days | 26% |
| jillian | 6/10 | 6489 days | 22% |
| Andy | 7/10 | 6502 days | 24% |
| loumac | 8/10 | 6505 days | 25% |
| Gray | 10/10 | 6505 days | 26% |
| Lucchi | 3/10 | 6522 days | 13% |
| Ashlee Roberts | 10/10 | 6567 days | 26% |
| L1z4rd | 10/10 | 6600 days | 26% |
| Kori Barton | 7/10 | 6612 days | 24% |
| Franz | 9/10 | 6641 days | 26% |
| Daniela | 6/10 | 6646 days | 22% |
| Daniel | 10/10 | 6650 days | 26% |
| Wendy | 6/10 | 6654 days | 22% |
| Mikel | 6/10 | 6654 days | 22% |
| Dunet | 9/10 | 6654 days | 26% |
| Jeanette | 8/10 | 6656 days | 25% |
| Christian | 7/10 | 6657 days | 24% |
| Neil | 6/10 | 6661 days | 22% |
| Marian Mckinney | 8/10 | 6663 days | 25% |
| Stephanie Grisel | 9/10 | 6663 days | 26% |
| Dirk | 10/10 | 6669 days | 26% |
| Jurg Meister | 5/10 | 6670 days | 19% |
| Lisa Tame | 7/10 | 6671 days | 24% |
| Steven | 10/10 | 6671 days | 26% |
| Ian and Judy | 10/10 | 6671 days | 26% |
| Erwin de Kleijn | 8/10 | 6675 days | 25% |
| Reina Lohaye | 8/10 | 6685 days | 25% |
| Marc Hertogs | 7/10 | 6686 days | 24% |
| V Wood | 5/10 | 6686 days | 19% |
| paulonline | 8/10 | 6688 days | 25% |
| Pauline Thai | 10/10 | 6689 days | 26% |
| Bex | 9/10 | 6697 days | 26% |
| Stephen Brightman | 9/10 | 6698 days | 26% |
| Madeleine Rowland | 10/10 | 6698 days | 26% |
| Swen Schroder | 8/10 | 6710 days | 25% |
| Tim | 10/10 | 6710 days | 26% |
| Bronwyn Gaby | 8/10 | 6716 days | 25% |
| Ard | 7/10 | 6745 days | 24% |
| Patricia Leighton | 10/10 | 6872 days | 26% |
| Andy Chapman | 8/10 | 6872 days | 25% |
| Tanja | 4/10 | 6976 days | 16% |
| Alan | 7/10 | 6981 days | 24% |
| Svenja | 6/10 | 6986 days | 22% |
| Michael | 8/10 | 6988 days | 25% |
| Akiko&Shibotsu | 9/10 | 6988 days | 26% |
| Roger&Shirley | 8/10 | 6994 days | 25% |
| Fred | 9/10 | 7000 days | 26% |
| Kathryn | 7/10 | 7003 days | 24% |
| Michaela | 8/10 | 7024 days | 25% |
| Ian | 7/10 | 7024 days | 24% |
| Pete | 8/10 | 7024 days | 25% |
| Anne | 9/10 | 7024 days | 26% |
| Malon | 7/10 | 7026 days | 24% |
| Vibeke | 8/10 | 7035 days | 25% |
| beesom | 10/10 | 7036 days | 26% |
| Hirsh | 9/10 | 7040 days | 26% |
| Kerry | 5/10 | 7045 days | 19% |
| Alison | 8/10 | 7045 days | 25% |
| Jim | 10/10 | 7046 days | 26% |
| Peter&Amy | 7/10 | 7046 days | 24% |
| Franz-Josef | 10/10 | 7052 days | 26% |
| Marc | 5/10 | 7053 days | 19% |
| JuanPablo | 9/10 | 7059 days | 26% |
| Moritz | 10/10 | 8432 days | 26% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Shotover Jet experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-2.45% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 106 days. However the Shotover Jet experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Shotover Jet experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -2.42% |
| 198 | -2.43% |
| 199 | -2.44% |
| 200 | -2.45% |
| 201 | -2.46% |
| 202 | -2.48% |
| 203 | -2.49% |
| … | … |
Balancing Adjustment
2.28% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
85%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.