G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Shotover Jet.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Shotover Jet
Valid Reviews
269 Valid Reviews
The Shotover Jet experience has a total of 271 reviews. There are 269 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 269 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 86 |
|
32% |
| 9/10 | 66 |
|
25% |
| 8/10 | 50 |
|
19% |
| 7/10 | 35 |
|
13% |
| 6/10 | 18 |
|
7% |
| 5/10 | 8 |
|
3% |
| 4/10 | 2 |
|
1% |
| 3/10 | 2 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 2 |
|
1% |
84.13% Average
The raw data average (mean) for all the Shotover Jet valid reviews is 84.13% and is based on 269 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
234 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 269 valid reviews, the experience has 234 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 234 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 70 |
|
30% |
| 9/10 | 55 |
|
24% |
| 8/10 | 46 |
|
20% |
| 7/10 | 33 |
|
14% |
| 6/10 | 18 |
|
8% |
| 5/10 | 7 |
|
3% |
| 4/10 | 2 |
|
1% |
| 3/10 | 2 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
0% |
83.42% Average
The raw data average (mean) for all the Shotover Jet face-to-face reviews is 83.42% and is based on 234 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
85.29%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Paul from USA | 1/10 | 2362 days | 43% |
| Andrew Hammond | 9/10 | 2484 days | 100% |
| Josh Mills | 9/10 | 3397 days | 52% |
| Alex Hah | 9/10 | 3439 days | 49% |
| Nicola | 6/10 | 3445 days | 43% |
| Jair | 10/10 | 3467 days | 48% |
| Louise Walker | 10/10 | 3488 days | 47% |
| Hazel Norman | 10/10 | 3528 days | 45% |
| Gavin Moffatt | 7/10 | 3739 days | 31% |
| Jeeyoung Kim | 10/10 | 3749 days | 33% |
| Kim Rasun | 10/10 | 3749 days | 33% |
| Anke Vater | 7/10 | 3753 days | 31% |
| Joerg | 7/10 | 3754 days | 31% |
| George Bellwood | 10/10 | 3754 days | 33% |
| Katrina | 8/10 | 3770 days | 32% |
| Leonie Prendeville | 6/10 | 3799 days | 26% |
| Ivan Dupont | 9/10 | 3804 days | 30% |
| Madita and Lisann | 9/10 | 3838 days | 28% |
| Andy Jobst | 6/10 | 4219 days | 7% |
| Antoine Vernay | 3/10 | 4224 days | 4% |
| Andrew Kermode | 9/10 | 4372 days | 0% |
| Patricia Erni | 10/10 | 4472 days | 27% |
| Robert Erni | 10/10 | 4472 days | 27% |
| Manuel Bleiker | 9/10 | 4472 days | 27% |
| Laura Metz | 10/10 | 4507 days | 27% |
| Hubertus Thost | 9/10 | 4507 days | 27% |
| Emma Wallace | 10/10 | 4528 days | 27% |
| Michael Sheridan | 10/10 | 4534 days | 27% |
| Ben Sheridan | 8/10 | 4534 days | 26% |
| Ruben Garcia Raiuiro | 8/10 | 4543 days | 26% |
| Anne and Steve Bartlett | 9/10 | 4545 days | 27% |
| Nicolas Trezeguet | 7/10 | 4554 days | 25% |
| hendrik king | 8/10 | 4767 days | 26% |
| Andy Cummins | 10/10 | 4846 days | 27% |
| Sharyn Crosby | 10/10 | 4859 days | 27% |
| Guillot | 8/10 | 4866 days | 26% |
| Michal Maly | 9/10 | 4885 days | 27% |
| Karin Genyn | 10/10 | 4935 days | 27% |
| Michael Kretzschmar | 9/10 | 4935 days | 27% |
| Tom and Jemima Rawlings | 8/10 | 4940 days | 26% |
| Franz Schueler | 10/10 | 4941 days | 27% |
| Meryem Buchwitz | 10/10 | 4962 days | 27% |
| Karsten Meyer | 8/10 | 4964 days | 26% |
| Michel Vourbraak | 5/10 | 4965 days | 20% |
| TheHoon | 9/10 | 5193 days | 27% |
| Simon Rawlinson | 10/10 | 5205 days | 27% |
| Norman UK | 10/10 | 5216 days | 27% |
| Larry Curtiss | 10/10 | 5221 days | 27% |
| Madeleine Mueller | 10/10 | 5229 days | 27% |
| Jaap & Susanne | 8/10 | 5233 days | 26% |
| Anne King | 6/10 | 5233 days | 23% |
| Fleming Lauridsen | 9/10 | 5233 days | 27% |
| Robert & Bridget Holden | 9/10 | 5233 days | 27% |
| Howell Davies | 10/10 | 5233 days | 27% |
| Linda Kosters | 10/10 | 5233 days | 27% |
| Aridne Giraud | 9/10 | 5236 days | 27% |
| Kolen | 10/10 | 5236 days | 27% |
| Helen Chilton | 8/10 | 5241 days | 26% |
| Tim Gamblen | 10/10 | 5241 days | 27% |
| Jonathan Philp | 7/10 | 5245 days | 25% |
| Clemens | 6/10 | 5246 days | 23% |
| Heike | 10/10 | 5248 days | 27% |
| Frank & Julia | 7/10 | 5252 days | 25% |
| FlyKiwiFly | 7/10 | 5253 days | 25% |
| joerem | 5/10 | 5253 days | 20% |
| Colin Jenkins | 8/10 | 5264 days | 26% |
| deJong | 8/10 | 5319 days | 26% |
| Gerard Crothers | 10/10 | 5322 days | 27% |
| Christoph | 7/10 | 5324 days | 25% |
| Steve | 9/10 | 5329 days | 27% |
| Helle Thomsen | 10/10 | 5331 days | 27% |
| Wendy Ashmore | 10/10 | 5331 days | 27% |
| James McColl | 6/10 | 5345 days | 23% |
| katel86 | 10/10 | 5406 days | 27% |
| Kimberly St Louis | 10/10 | 5529 days | 27% |
| Sam papworth | 10/10 | 5558 days | 27% |
| Josephine Hartley | 1/10 | 5558 days | 11% |
| Nicola Young | 5/10 | 5558 days | 20% |
| Schury | 10/10 | 5561 days | 27% |
| Rob O'Neill | 9/10 | 5561 days | 27% |
| Katarina Bokor | 10/10 | 5567 days | 27% |
| Sue Carren | 8/10 | 5567 days | 26% |
| Mark Franklin | 8/10 | 5567 days | 26% |
| Emma Cross | 9/10 | 5569 days | 27% |
| John & Lorraine | 8/10 | 5569 days | 26% |
| Hanggi | 9/10 | 5570 days | 27% |
| Julie and Russ Charles | 10/10 | 5572 days | 27% |
| Berger | 10/10 | 5574 days | 27% |
| Juliane Kleiu | 10/10 | 5580 days | 27% |
| Claudia | 10/10 | 5580 days | 27% |
| Siggi Wick | 10/10 | 5581 days | 27% |
| Birga | 9/10 | 5587 days | 27% |
| Cameron and Kim | 10/10 | 5589 days | 27% |
| Ebi & Beate | 8/10 | 5590 days | 26% |
| taniadeanryanbrittany | 8/10 | 5590 days | 26% |
| Alice Galley | 8/10 | 5593 days | 26% |
| Alice | 9/10 | 5594 days | 27% |
| Alexander & Stephanie | 8/10 | 5595 days | 26% |
| Lauren Pestell | 8/10 | 5597 days | 26% |
| Bob Warne | 9/10 | 5601 days | 27% |
| Jol Balder | 4/10 | 5606 days | 17% |
| Irene and Thib Schneider | 9/10 | 5606 days | 27% |
| Doris Schollenberger | 9/10 | 5608 days | 27% |
| Roger Lows | 9/10 | 5609 days | 27% |
| Glenn | 9/10 | 5609 days | 27% |
| Ryan Tull | 7/10 | 5613 days | 25% |
| Hull | 10/10 | 5613 days | 27% |
| Brandt | 10/10 | 5615 days | 27% |
| Emma Wilkinson | 6/10 | 5617 days | 23% |
| Lyndell | 9/10 | 5680 days | 27% |
| KAA | 10/10 | 5741 days | 27% |
| Andrew Hammond | 10/10 | 5741 days | 27% |
| kristy | 9/10 | 5771 days | 27% |
| Behrenot | 8/10 | 5872 days | 26% |
| M Schram | 7/10 | 5873 days | 25% |
| garfield | 9/10 | 5894 days | 27% |
| BelindaT | 10/10 | 5902 days | 27% |
| nuwee | 9/10 | 5924 days | 27% |
| Hana Vokata | 10/10 | 5929 days | 27% |
| Wyss A | 10/10 | 5936 days | 27% |
| katrina Marshall | 9/10 | 5941 days | 27% |
| Pam & Norman | 9/10 | 5948 days | 27% |
| Chris Bil | 10/10 | 5950 days | 27% |
| Sue S | 8/10 | 5950 days | 26% |
| Rod C | 10/10 | 5953 days | 27% |
| Richard | 5/10 | 5959 days | 20% |
| Doris Resch | 10/10 | 5961 days | 27% |
| Matthiis & Femke | 8/10 | 5962 days | 26% |
| Ed & Pat Mitchell | 9/10 | 5963 days | 27% |
| Jenny | 8/10 | 5963 days | 26% |
| Neal | 10/10 | 5968 days | 27% |
| Yona | 7/10 | 5969 days | 25% |
| Mathias | 10/10 | 5970 days | 27% |
| Jamie | 10/10 | 5975 days | 27% |
| Lewis | 10/10 | 5976 days | 27% |
| kararina Kosten | 9/10 | 5977 days | 27% |
| Vincente Garrido | 7/10 | 5978 days | 25% |
| Ingrid Overes | 9/10 | 5982 days | 27% |
| S Luis Van Oler | 9/10 | 5988 days | 27% |
| nigelst | 9/10 | 5989 days | 27% |
| Dale W | 8/10 | 5992 days | 26% |
| Omar Frenchy | 9/10 | 5992 days | 27% |
| Marons | 7/10 | 6034 days | 25% |
| Sena | 7/10 | 6055 days | 25% |
| Kyle Riseley | 8/10 | 6056 days | 26% |
| Rebecca Jenner | 8/10 | 6056 days | 26% |
| Carl and Angela Rapihana | 6/10 | 6068 days | 23% |
| nancyburns | 10/10 | 6075 days | 27% |
| marleen451 | 9/10 | 6106 days | 27% |
| Jackie Anderson | 10/10 | 6136 days | 27% |
| bogaard | 8/10 | 6171 days | 26% |
| Katie | 10/10 | 6228 days | 27% |
| Charles Lyne | 10/10 | 6259 days | 27% |
| TillE412 | 10/10 | 6274 days | 27% |
| ElleGermany | 9/10 | 6277 days | 27% |
| JonK | 10/10 | 6277 days | 27% |
| BeckieM | 9/10 | 6279 days | 27% |
| Anji Sprinks | 9/10 | 6286 days | 27% |
| SteveB | 10/10 | 6289 days | 27% |
| annysp | 10/10 | 6289 days | 27% |
| davidne | 6/10 | 6289 days | 23% |
| Jeremy | 9/10 | 6289 days | 27% |
| Daniel | 9/10 | 6295 days | 27% |
| Richard | 9/10 | 6299 days | 27% |
| MichaelS1 | 9/10 | 6305 days | 27% |
| ChrisD | 10/10 | 6305 days | 27% |
| AstridVG | 8/10 | 6305 days | 26% |
| Lucas | 9/10 | 6306 days | 27% |
| StijnH | 7/10 | 6306 days | 25% |
| TobiasK | 8/10 | 6308 days | 26% |
| Michael | 9/10 | 6313 days | 27% |
| amyd | 9/10 | 6320 days | 27% |
| Linda | 6/10 | 6321 days | 23% |
| Kelly | 10/10 | 6322 days | 27% |
| CarleyJ | 7/10 | 6323 days | 25% |
| VictoriaH | 9/10 | 6324 days | 27% |
| RobC1 | 7/10 | 6324 days | 25% |
| JoT | 8/10 | 6324 days | 26% |
| RobH | 7/10 | 6325 days | 25% |
| Eileen Harris | 9/10 | 6328 days | 27% |
| Brian | 10/10 | 6328 days | 27% |
| Amanda Williams | 10/10 | 6330 days | 27% |
| CarinnaGermany | 7/10 | 6331 days | 25% |
| Trevor | 10/10 | 6333 days | 27% |
| David | 7/10 | 6337 days | 25% |
| Conway | 9/10 | 6340 days | 27% |
| Ralf | 9/10 | 6341 days | 27% |
| Christina | 10/10 | 6354 days | 27% |
| John | 10/10 | 6358 days | 27% |
| Jon | 8/10 | 6360 days | 26% |
| Karen | 8/10 | 6360 days | 26% |
| Bernd | 6/10 | 6362 days | 23% |
| Kori | 8/10 | 6402 days | 26% |
| David | 7/10 | 6402 days | 25% |
| Dan | 9/10 | 6421 days | 27% |
| Nicole | 6/10 | 6424 days | 23% |
| Stephanie Schikora | 10/10 | 6432 days | 27% |
| Gaurav M | 7/10 | 6451 days | 25% |
| Kate | 7/10 | 6475 days | 25% |
| Robin | 10/10 | 6478 days | 27% |
| Mike | 9/10 | 6485 days | 27% |
| Felicity | 8/10 | 6487 days | 26% |
| Suyin | 10/10 | 6487 days | 27% |
| Fothergill | 7/10 | 6496 days | 25% |
| Christopher | 8/10 | 6500 days | 26% |
| James | 9/10 | 6500 days | 27% |
| jillian | 6/10 | 6509 days | 23% |
| Andy | 7/10 | 6522 days | 25% |
| loumac | 8/10 | 6524 days | 26% |
| Gray | 10/10 | 6525 days | 27% |
| Lucchi | 3/10 | 6541 days | 14% |
| Ashlee Roberts | 10/10 | 6586 days | 27% |
| L1z4rd | 10/10 | 6620 days | 27% |
| Kori Barton | 7/10 | 6631 days | 25% |
| Franz | 9/10 | 6660 days | 27% |
| Daniela | 6/10 | 6665 days | 23% |
| Daniel | 10/10 | 6669 days | 27% |
| Wendy | 6/10 | 6673 days | 23% |
| Mikel | 6/10 | 6673 days | 23% |
| Dunet | 9/10 | 6673 days | 27% |
| Jeanette | 8/10 | 6675 days | 26% |
| Christian | 7/10 | 6676 days | 25% |
| Neil | 6/10 | 6680 days | 23% |
| Marian Mckinney | 8/10 | 6682 days | 26% |
| Stephanie Grisel | 9/10 | 6682 days | 27% |
| Dirk | 10/10 | 6688 days | 27% |
| Jurg Meister | 5/10 | 6689 days | 20% |
| Lisa Tame | 7/10 | 6690 days | 25% |
| Steven | 10/10 | 6690 days | 27% |
| Ian and Judy | 10/10 | 6690 days | 27% |
| Erwin de Kleijn | 8/10 | 6694 days | 26% |
| Reina Lohaye | 8/10 | 6704 days | 26% |
| Marc Hertogs | 7/10 | 6705 days | 25% |
| V Wood | 5/10 | 6705 days | 20% |
| paulonline | 8/10 | 6707 days | 26% |
| Pauline Thai | 10/10 | 6708 days | 27% |
| Bex | 9/10 | 6716 days | 27% |
| Stephen Brightman | 9/10 | 6717 days | 27% |
| Madeleine Rowland | 10/10 | 6717 days | 27% |
| Swen Schroder | 8/10 | 6729 days | 26% |
| Tim | 10/10 | 6729 days | 27% |
| Bronwyn Gaby | 8/10 | 6735 days | 26% |
| Ard | 7/10 | 6764 days | 25% |
| Patricia Leighton | 10/10 | 6891 days | 27% |
| Andy Chapman | 8/10 | 6891 days | 26% |
| Tanja | 4/10 | 6995 days | 17% |
| Alan | 7/10 | 7000 days | 25% |
| Svenja | 6/10 | 7005 days | 23% |
| Michael | 8/10 | 7007 days | 26% |
| Akiko&Shibotsu | 9/10 | 7007 days | 27% |
| Roger&Shirley | 8/10 | 7013 days | 26% |
| Fred | 9/10 | 7019 days | 27% |
| Kathryn | 7/10 | 7022 days | 25% |
| Michaela | 8/10 | 7043 days | 26% |
| Ian | 7/10 | 7043 days | 25% |
| Pete | 8/10 | 7043 days | 26% |
| Anne | 9/10 | 7043 days | 27% |
| Malon | 7/10 | 7045 days | 25% |
| Vibeke | 8/10 | 7054 days | 26% |
| beesom | 10/10 | 7055 days | 27% |
| Hirsh | 9/10 | 7059 days | 27% |
| Kerry | 5/10 | 7064 days | 20% |
| Alison | 8/10 | 7064 days | 26% |
| Jim | 10/10 | 7065 days | 27% |
| Peter&Amy | 7/10 | 7065 days | 25% |
| Franz-Josef | 10/10 | 7071 days | 27% |
| Marc | 5/10 | 7072 days | 20% |
| JuanPablo | 9/10 | 7078 days | 27% |
| Moritz | 10/10 | 8451 days | 27% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Shotover Jet experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-2.15% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 118 days. However the Shotover Jet experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Shotover Jet experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -2.12% |
| 198 | -2.13% |
| 199 | -2.14% |
| 200 | -2.15% |
| 201 | -2.16% |
| 202 | -2.17% |
| 203 | -2.18% |
| … | … |
Balancing Adjustment
2.21% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
85%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.