Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Shotover Canyon Swing.
If you have any questions or comments about our ranking score calculation please get in touch at firstname.lastname@example.org. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
93 Valid Reviews
The Shotover Canyon Swing experience has a total of 94 reviews. There are 93 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 93 valid reviews:
The raw data average (mean) for all the Shotover Canyon Swing valid reviews is 92.26% and is based on 93 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
66 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
Within the 93 valid reviews, the experience has 66 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 66 face-to-face reviews:
The raw data average (mean) for all the Shotover Canyon Swing face-to-face reviews is 90.45% and is based on 66 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
|Natasha Mokhtar||9/10||1201 days||4.79||100%|
|Y Atkinson||9/10||1235 days||4.73||99%|
|Sam Wolfe||9/10||1251 days||4.69||98%|
|Benedikt Suupt||10/10||1308 days||4.58||96%|
|Nanna Overbeck||10/10||1320 days||4.56||95%|
|Jana B||9/10||1583 days||4.05||84%|
|Jeeyoung Kim||9/10||1583 days||4.05||84%|
|Selina Frankenberger||10/10||1607 days||4.0||83%|
|Hannes Puediger||10/10||1645 days||3.92||82%|
|Toni Gabby||10/10||1652 days||3.91||82%|
|Dawn Mulligan||8/10||2004 days||3.06||64%|
|Tomas Shairi||7/10||2324 days||2.36||49%|
|Evyatar Karni||10/10||2390 days||2.47||51%|
|Gal Bero||10/10||2390 days||2.47||51%|
|Jesse Farrell||9/10||2396 days||2.45||51%|
|Orla Hughes||9/10||2396 days||2.45||51%|
|Anna Neuenfeldt||6/10||2699 days||1.54||32%|
|Laura vanGool||10/10||3043 days||1.19||25%|
|Fabian Germar||7/10||3063 days||1.05||22%|
|Linda Kosters||10/10||3067 days||1.14||24%|
|John O'Donnell||10/10||3073 days||1.13||24%|
|Devon Urlacher||10/10||3081 days||1.11||23%|
|Jenny Hallebro||6/10||3387 days||0.43||9%|
|Tricia Goggin||10/10||3416 days||0.46||10%|
|Lauren Pestell||9/10||3431 days||0.43||9%|
|Wyss A||10/10||3770 days||0.0||0%|
|kararina Kosten||10/10||3811 days||0.0||0%|
|Susi Schoetzler||10/10||3837 days||0.0||0%|
|Samantha Williams||10/10||3940 days||0.0||0%|
|Charles Lyne||10/10||4093 days||0.0||0%|
|Traveller Girl||10/10||4182 days||0.0||0%|
|Brian Spinks||9/10||4242 days||0.0||0%|
|P&L Mooney||8/10||4298 days||0.0||0%|
|Zoe Summers||10/10||4335 days||0.0||0%|
|Mike Dudey||10/10||4405 days||0.0||0%|
|Liz Brown||10/10||4459 days||0.0||0%|
|Florencia Cortese||10/10||4465 days||0.0||0%|
|Kieran Concarr||8/10||4506 days||0.0||0%|
|Kristine Clemmensen Rotne||10/10||4516 days||0.0||0%|
|Rebekah Holbrook||10/10||4551 days||0.0||0%|
|Joanna Roberts||8/10||4559 days||0.0||0%|
|holly parker||9/10||4580 days||0.0||0%|
|Wendy Williams||9/10||4615 days||0.0||0%|
|Hanna Tidebrant||9/10||4690 days||0.0||0%|
|Kim Tjornhed||9/10||4690 days||0.0||0%|
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Shotover Canyon Swing experience has plenty of reviews and does not meet the criteria for any adjustment.
There may be an adjustment if this experience hasn't received any reviews within the last 125 days. However the Shotover Canyon Swing experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Shotover Canyon Swing experience has been adjusted for 200 days. Adjustments are according to the following table.
The final ranking score once adjustments and rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.
If you have any questions or comments about our ranking score calculation please get in touch at email@example.com.