Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Shotover Canyon Swing.
If you have any questions or comments about our ranking score calculation please get in touch at email@example.com. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
93 Valid Reviews
The Shotover Canyon Swing experience has a total of 94 reviews. There are 93 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 93 valid reviews:
The raw data average (mean) for all the Shotover Canyon Swing valid reviews is 92.26% and is based on 93 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
66 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
Within the 93 valid reviews, the experience has 66 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 66 face-to-face reviews:
The raw data average (mean) for all the Shotover Canyon Swing face-to-face reviews is 90.45% and is based on 66 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
|Natasha Mokhtar||9/10||502 days||60.07||92%|
|Y Atkinson||9/10||536 days||65.37||100%|
|Sam Wolfe||9/10||552 days||62.07||95%|
|Benedikt Suupt||10/10||609 days||50.91||78%|
|Nanna Overbeck||10/10||621 days||48.72||74%|
|Jana B||9/10||884 days||14.47||21%|
|Jeeyoung Kim||9/10||884 days||14.47||21%|
|Selina Frankenberger||10/10||908 days||12.65||18%|
|Hannes Puediger||10/10||946 days||10.22||14%|
|Toni Gabby||10/10||953 days||9.83||14%|
|Dawn Mulligan||8/10||1305 days||5.65||7%|
|Tomas Shairi||7/10||1625 days||5.13||7%|
|Evyatar Karni||10/10||1691 days||5.02||6%|
|Gal Bero||10/10||1691 days||5.02||6%|
|Jesse Farrell||9/10||1697 days||5.01||6%|
|Orla Hughes||9/10||1697 days||5.01||6%|
|Anna Neuenfeldt||6/10||2000 days||4.51||6%|
|Laura vanGool||10/10||2344 days||3.95||5%|
|Fabian Germar||7/10||2364 days||3.91||5%|
|Linda Kosters||10/10||2368 days||3.91||5%|
|John O'Donnell||10/10||2374 days||3.9||5%|
|Devon Urlacher||10/10||2382 days||3.88||5%|
|Jenny Hallebro||6/10||2688 days||3.38||4%|
|Tricia Goggin||10/10||2717 days||3.33||4%|
|Lauren Pestell||9/10||2732 days||3.31||4%|
|Wyss A||10/10||3071 days||2.75||3%|
|kararina Kosten||10/10||3112 days||2.68||3%|
|Susi Schoetzler||10/10||3138 days||2.64||3%|
|Samantha Williams||10/10||3241 days||2.06||2%|
|Charles Lyne||10/10||3394 days||1.85||2%|
|Traveller Girl||10/10||3483 days||1.73||1%|
|Brian Spinks||9/10||3543 days||1.65||1%|
|P&L Mooney||8/10||3599 days||1.88||2%|
|Zoe Summers||10/10||3636 days||1.52||1%|
|Mike Dudey||10/10||3706 days||1.71||1%|
|Liz Brown||10/10||3761 days||1.35||1%|
|Florencia Cortese||10/10||3766 days||1.61||1%|
|Kieran Concarr||8/10||3807 days||1.54||1%|
|Kristine Clemmensen Rotne||10/10||3817 days||1.53||1%|
|Rebekah Holbrook||10/10||3852 days||1.47||1%|
|Joanna Roberts||8/10||3860 days||1.45||1%|
|holly parker||9/10||3881 days||1.18||0%|
|Wendy Williams||9/10||3916 days||1.36||1%|
|Hanna Tidebrant||9/10||3991 days||1.24||1%|
|Kim Tjornhed||9/10||3991 days||1.24||1%|
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Shotover Canyon Swing experience has plenty of reviews and does not meet the criteria for any adjustment.
There may be an adjustment if an experience hasn't received any reviews within the last 60 days. However the Shotover Canyon Swing experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 364 days.
The Shotover Canyon Swing experience has been adjusted for 364 days. Adjustments are according to the following table.
The final ranking score once adjustments and rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.
If you have any questions or comments about our ranking score calculation please get in touch at firstname.lastname@example.org.