Ranking Score Explained

Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Milford Sound Day Cruises.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Nick Morrison's avatar

Nick Morrison

Rankers owner

Milford Sound Day Cruises

Valid Reviews

299 Valid Reviews

The Milford Sound Day Cruises experience has a total of 300 reviews. There are 299 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 299 valid reviews:

Rating Count Percentage
10/10 87
29%
9/10 86
29%
8/10 77
26%
7/10 25
8%
6/10 14
5%
5/10 7
2%
4/10 1
0%
3/10 1
0%
2/10 0
0%
1/10 1
0%

85.69% Average

The raw data average (mean) for all the Milford Sound Day Cruises valid reviews is 85.69% and is based on 299 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

275 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 299 valid reviews, the experience has 275 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 275 face-to-face reviews:

Rating Count Percentage
10/10 78
28%
9/10 81
29%
8/10 72
26%
7/10 23
8%
6/10 13
5%
5/10 7
3%
4/10 0
0%
3/10 0
0%
2/10 0
0%
1/10 1
0%

85.82% Average

The raw data average (mean) for all the Milford Sound Day Cruises face-to-face reviews is 85.82% and is based on 275 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

87.17%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Face-to-Face Weight Relative Weight
Geoff Steele 10/10 1001 days 6.4 100%
Brigitte CREPLET 9/10 1176 days true 4.84 76%
Guillaume Deleuze 7/10 1238 days 4.3 67%
Jolien 8/10 1264 days true 4.44 69%
Ignacio Muerza 10/10 1272 days true 4.65 73%
Elien Dauwe 9/10 1282 days true 4.63 72%
Louise Nicholls 9/10 1287 days true 4.62 72%
Sebastian Braun 9/10 1287 days true 4.62 72%
Eurard Achille 7/10 1290 days true 4.2 66%
Brent Johnson 10/10 1306 days true 4.59 72%
Huon 5/10 1523 days true 3.37 53%
Timea Bagosi 9/10 1550 days 4.11 64%
Ben and Pauline 8/10 1562 days true 3.88 61%
Anna Stoehr 10/10 1583 days true 4.05 63%
Peter Hodgson 9/10 1584 days true 4.04 63%
Herman Lubben 9/10 1590 days true 4.03 63%
Jiri Benda 8/10 1903 days true 3.25 51%
Jennifer Lerchbacher 9/10 1931 days true 3.36 53%
Kristina Farkas 10/10 1931 days true 3.36 53%
Tobias Becker 7/10 1958 days true 3.01 47%
Sophia Kadel 9/10 1961 days true 3.31 52%
Laura and Marie 8/10 1967 days true 3.13 49%
Samuel Tohko 10/10 1989 days true 3.25 51%
Andrew Kermode 10/10 2159 days 2.92 46%
Wouter Vanmoz 8/10 2265 days true 2.57 40%
Laure Cops 8/10 2265 days true 2.57 40%
Alexander Zimmer 9/10 2286 days true 2.67 42%
Juliane 9/10 2293 days true 2.66 41%
Laura Metz 9/10 2294 days true 2.65 41%
Hubertus Thost 8/10 2294 days true 2.52 39%
Luca Maria Willensrock 7/10 2303 days true 2.4 37%
G Ballard 9/10 2307 days true 2.63 41%
F Ballard 10/10 2307 days true 2.63 41%
Sue L 10/10 2309 days 2.62 41%
Terry Seaman 8/10 2309 days 2.49 39%
Guillemette 9/10 2313 days true 2.62 41%
Richard van den Bosch 9/10 2325 days true 2.59 41%
Ina Daubenbuechel 9/10 2325 days true 2.59 41%
Maya Bakker-deDreu 8/10 2330 days true 2.45 38%
Anne and Steve Bartlett 9/10 2332 days true 2.58 40%
Emeline Dupre 9/10 2341 days true 2.56 40%
Elly Zimmer 9/10 2347 days true 2.55 40%
Sven Woelk 10/10 2610 days true 2.04 32%
Elizabeth Stenhouse 8/10 2615 days true 1.92 30%
Jill Fischer 9/10 2646 days 1.96 31%
Jeanne Moustier 10/10 2687 days true 1.88 29%
Martyn Kool 7/10 2722 days true 1.65 26%
Andrea Wollmann 9/10 2723 days true 1.81 28%
Leticia Martin 8/10 2727 days true 1.72 27%
Franz Schueler 10/10 2728 days true 1.8 28%
Knorr Bracher 8/10 2740 days true 1.69 26%
Jacquemard 8/10 2741 days true 1.69 26%
C Schaap 10/10 2747 days true 1.77 28%
Monika Kneidl 10/10 2986 days true 1.3 20%
Jessica Tilly 8/10 2986 days true 1.23 19%
Robin Sable 8/10 2992 days true 1.22 19%
Stephanie Spurr 7/10 3007 days true 1.15 18%
J Jmal 10/10 3007 days true 1.26 20%
Lucy Duffy 9/10 3014 days true 1.24 19%
Wil de Kubber 8/10 3016 days true 1.18 18%
Hans Duerst 8/10 3017 days true 1.18 18%
Pete & Pat Etheridge 7/10 3020 days true 1.12 18%
Beeny 8/10 3021 days true 1.17 18%
Stephanie Brueck 6/10 3022 days true 1.02 16%
Rob Gill 10/10 3024 days true 1.23 19%
Rikke & Trine Bundgaard 8/10 3025 days true 1.16 18%
Manuela Weber 8/10 3025 days true 1.16 18%
Villa 8/10 3025 days true 1.16 18%
David & Sue Lokkerbol 6/10 3026 days true 1.01 16%
Markus & Miriam 8/10 3027 days true 1.16 18%
Siegfried Krueger 10/10 3027 days true 1.22 19%
Jurg Pfaendler 9/10 3028 days true 1.22 19%
Rainer Schnell 8/10 3032 days true 1.15 18%
Steve Goodyear 10/10 3032 days true 1.21 19%
Chris & Jen Spencer 8/10 3051 days true 1.11 17%
Monika & Roger 9/10 3053 days true 1.17 18%
Alfred & Henrike 10/10 3065 days true 1.14 18%
JBunn 7/10 3071 days 1.03 16%
Ross Cooke 10/10 3109 days true 1.06 17%
Berry 10/10 3113 days true 1.05 16%
Heather & Jenny 6/10 3117 days true 0.87 14%
jenckes 6/10 3193 days 0.74 12%
GenH 8/10 3316 days 0.62 10%
Frank & Margot Best 9/10 3329 days true 0.63 10%
Marc Edwards 10/10 3335 days true 0.62 10%
Jon_and_Family 9/10 3346 days 0.59 9%
Becky Edney 10/10 3351 days true 0.59 9%
Gordon Agent 10/10 3354 days true 0.58 9%
Leroy Dimitri 10/10 3359 days true 0.57 9%
Gunter 6/10 3360 days true 0.47 7%
Daniel Kriecht 8/10 3360 days true 0.54 8%
Sandra Milch 10/10 3361 days true 0.57 9%
L Wright 8/10 3361 days true 0.54 8%
noname 8/10 3362 days true 0.54 8%
Richard Dudfield 10/10 3363 days true 0.56 9%
Michel Monnin 9/10 3363 days true 0.56 9%
Urs and Isabella 9/10 3364 days true 0.56 9%
Thomas 10/10 3364 days true 0.56 9%
Richard Gallichan 9/10 3364 days true 0.56 9%
Jean Barker 8/10 3364 days true 0.53 8%
Karin Kueng 6/10 3365 days true 0.46 7%
Juergen Wolf 9/10 3367 days true 0.55 9%
Juliane Kleiu 10/10 3367 days true 0.55 9%
Malcolm McLean 10/10 3367 days true 0.55 9%
Nathalie Verzeletti 8/10 3367 days true 0.53 8%
Rebecca Johnston 8/10 3368 days true 0.52 8%
David Mellard 10/10 3369 days true 0.55 9%
Tricia Goggin 8/10 3369 days true 0.52 8%
Lisa 9/10 3369 days true 0.55 9%
Monique 8/10 3369 days true 0.52 8%
Keith Ogley 8/10 3371 days true 0.52 8%
Laurent Michon 8/10 3375 days true 0.51 8%
Jack Vermeidem 9/10 3375 days true 0.54 8%
Alan Munday 10/10 3375 days true 0.54 8%
Ebi & Beate 10/10 3377 days true 0.53 8%
Binita 4/10 3377 days 0.42 7%
A Dekker 8/10 3377 days true 0.51 8%
John Gray 10/10 3378 days true 0.53 8%
Gert Vogelaers 8/10 3380 days true 0.5 8%
Alice 7/10 3381 days true 0.48 7%
Manu & Gabi 10/10 3382 days true 0.52 8%
Sandra 9/10 3382 days true 0.52 8%
James Jackson 9/10 3395 days true 0.5 8%
John Price 10/10 3395 days true 0.5 8%
Fabian 8/10 3396 days true 0.47 7%
Robert Cox 9/10 3396 days true 0.5 8%
Sarraute 9/10 3397 days true 0.5 8%
Webster 9/10 3398 days true 0.49 8%
Derek Archibald 9/10 3398 days true 0.49 8%
D Hoekstra 10/10 3400 days true 0.49 8%
Ellen Thompson 10/10 3400 days true 0.49 8%
Leontine van Laar 8/10 3400 days true 0.46 7%
Karen Phillips 8/10 3402 days true 0.46 7%
Ashleigh Buckley 8/10 3405 days true 0.46 7%
Rosey834 8/10 3436 days 0.4 6%
dollimyxture 8/10 3436 days 0.4 6%
JudyandAndre 10/10 3436 days 0.42 7%
hendrik king 8/10 3436 days 0.4 6%
Julie 10/10 3497 days 0.3 5%
jenny_nitschke 10/10 3620 days 0.06 1%
Lomas 10/10 3672 days true 0.0 0%
Stephan Imartina 6/10 3677 days true 0.0 0%
Peter Aerborg 8/10 3678 days true 0.0 0%
jenniferuk 7/10 3681 days true 0.0 0%
Peter and Hilda 10/10 3711 days true 0.0 0%
Hana Vokata 7/10 3716 days true 0.0 0%
Don & Geraldine 10/10 3717 days true 0.0 0%
Marg 8/10 3717 days true 0.0 0%
Corine van Been 8/10 3724 days true 0.0 0%
maggie Webster 10/10 3728 days true 0.0 0%
katrina Marshall 9/10 3728 days true 0.0 0%
Schumacher 9/10 3729 days true 0.0 0%
Bowness 10/10 3729 days true 0.0 0%
s_butler 10/10 3730 days true 0.0 0%
Gerald Veldink 8/10 3730 days true 0.0 0%
Evans 8/10 3730 days true 0.0 0%
Marcia & Bruce 10/10 3732 days true 0.0 0%
Benedict Fluthman 9/10 3732 days true 0.0 0%
Ingrid Zell 9/10 3733 days true 0.0 0%
R Bakker 8/10 3733 days true 0.0 0%
Marcus Kippner 9/10 3733 days true 0.0 0%
Bert Meuleuorijks 7/10 3738 days true 0.0 0%
Rod C 9/10 3740 days true 0.0 0%
Yasmin Abrahams 8/10 3744 days true 0.0 0%
Rob 9/10 3744 days true 0.0 0%
Claudia 9/10 3749 days true 0.0 0%
Nicola 7/10 3751 days true 0.0 0%
Brian Morris 9/10 3751 days true 0.0 0%
Max Mareen 9/10 3751 days true 0.0 0%
Dieter Groscurth 10/10 3752 days true 0.0 0%
Wilbert Germ 9/10 3755 days true 0.0 0%
T. Timmers 7/10 3756 days true 0.0 0%
Vincente Garrido 6/10 3765 days true 0.0 0%
Johanna X 9/10 3765 days true 0.0 0%
R Gilge 10/10 3766 days true 0.0 0%
Susan Hitchins 9/10 3766 days true 0.0 0%
Dick Rosman 6/10 3766 days true 0.0 0%
Rachel & Barak 8/10 3768 days true 0.0 0%
Ingrid Overes 7/10 3769 days true 0.0 0%
Yvonne Ing 10/10 3769 days true 0.0 0%
Anne Fri 8/10 3769 days true 0.0 0%
Chance McGuire 10/10 3770 days 0.0 0%
S Luis Van Oler 8/10 3775 days true 0.0 0%
E.M. Prideaux 10/10 3784 days true 0.0 0%
Conor Coyle 5/10 3787 days true 0.0 0%
Yvonne German 8/10 3787 days true 0.0 0%
Mike 9/10 3816 days true 0.0 0%
mariak 7/10 3818 days true 0.0 0%
martint 10/10 3825 days true 0.0 0%
Debbie Rathbone 5/10 3839 days true 0.0 0%
katharina 6/10 3842 days true 0.0 0%
Cyriel Schacken 8/10 3842 days true 0.0 0%
X Neils 8/10 3854 days true 0.0 0%
Sara Reekmans 8/10 3855 days true 0.0 0%
nancyburns 10/10 3862 days 0.0 0%
Beth Lenoble 9/10 3893 days 0.0 0%
Ritag 9/10 3948 days true 0.0 0%
simonsandra 8/10 3949 days true 0.0 0%
terryd 7/10 3954 days true 0.0 0%
Emear Donnelly 9/10 3997 days true 0.0 0%
HerbertH 7/10 4068 days true 0.0 0%
KarinS 9/10 4069 days true 0.0 0%
Abby 8/10 4076 days true 0.0 0%
annysp 9/10 4076 days true 0.0 0%
Van Lent 9/10 4078 days true 0.0 0%
HovingL 8/10 4088 days true 0.0 0%
Enno Brehm 5/10 4088 days true 0.0 0%
DimitriD 9/10 4093 days true 0.0 0%
FramiskaH 7/10 4094 days true 0.0 0%
AnjaC 10/10 4094 days true 0.0 0%
Lars Haf 10/10 4094 days true 0.0 0%
JaninaF 9/10 4094 days true 0.0 0%
AnjaChrist 10/10 4094 days true 0.0 0%
Edcan 10/10 4094 days true 0.0 0%
RebeccaD1 9/10 4095 days true 0.0 0%
Gil 7/10 4095 days true 0.0 0%
MikeS 10/10 4096 days true 0.0 0%
Francesca Sabat 7/10 4098 days true 0.0 0%
GraceB 6/10 4098 days true 0.0 0%
Doll 7/10 4100 days true 0.0 0%
Rene 9/10 4100 days true 0.0 0%
Dorothee 9/10 4100 days true 0.0 0%
Zdenek 9/10 4100 days true 0.0 0%
BrzezinskaM 10/10 4101 days true 0.0 0%
AndreB 10/10 4101 days true 0.0 0%
Donna 10/10 4101 days true 0.0 0%
TammyH 9/10 4102 days true 0.0 0%
Linda 5/10 4108 days true 0.0 0%
Phillip 1/10 4108 days true 0.0 0%
Susan 9/10 4109 days true 0.0 0%
GrahamM1 10/10 4109 days true 0.0 0%
CarstenU 10/10 4110 days true 0.0 0%
JetteG 10/10 4110 days true 0.0 0%
GingerPrince 8/10 4110 days true 0.0 0%
VacherD 8/10 4111 days true 0.0 0%
Brian 9/10 4115 days true 0.0 0%
RandiL 7/10 4118 days true 0.0 0%
CarinnaGermany 8/10 4118 days true 0.0 0%
Rachel 10/10 4125 days true 0.0 0%
Claire 10/10 4125 days true 0.0 0%
Raphael 8/10 4133 days true 0.0 0%
Caroline 10/10 4133 days true 0.0 0%
Denk 9/10 4138 days true 0.0 0%
Pia 9/10 4142 days true 0.0 0%
David 8/10 4149 days true 0.0 0%
Johann 10/10 4153 days true 0.0 0%
Carina 10/10 4155 days true 0.0 0%
Maria 8/10 4189 days true 0.0 0%
Mat 6/10 4193 days true 0.0 0%
midlands_missus 10/10 4198 days 0.0 0%
Charlotta Halfwordson 10/10 4207 days true 0.0 0%
Mary 10/10 4211 days true 0.0 0%
Atsuko 8/10 4283 days true 0.0 0%
Mikel 9/10 4316 days true 0.0 0%
Sarah 8/10 4325 days true 0.0 0%
Jim Summers 8/10 4325 days true 0.0 0%
Astrid Snippe 9/10 4418 days true 0.0 0%
James Gibbs 8/10 4418 days true 0.0 0%
Meike Biel 5/10 4426 days true 0.0 0%
Rachel 9/10 4442 days true 0.0 0%
Naoko 9/10 4442 days true 0.0 0%
Franz 9/10 4447 days true 0.0 0%
George Jeffs 10/10 4455 days true 0.0 0%
Jacob 9/10 4459 days true 0.0 0%
Stuart Bartram 9/10 4459 days true 0.0 0%
Lisa Tame 9/10 4463 days 0.0 0%
Wolfgang 9/10 4463 days true 0.0 0%
Greg & Lynette 10/10 4469 days true 0.0 0%
Omri Hasson 8/10 4473 days true 0.0 0%
D.A. Mulder 9/10 4475 days true 0.0 0%
Wendy Lomas 10/10 4485 days true 0.0 0%
Bronwyn Gaby 9/10 4522 days true 0.0 0%
Floren 10/10 4565 days true 0.0 0%
Rob Boston 3/10 4624 days 0.0 0%
Patricia Leighton 10/10 4678 days true 0.0 0%
Svenja 8/10 4792 days true 0.0 0%
Sue 10/10 4794 days true 0.0 0%
Akiko&Shibotsu 9/10 4794 days true 0.0 0%
Adi 9/10 4802 days true 0.0 0%
Cat 9/10 4806 days true 0.0 0%
Katie 6/10 4809 days true 0.0 0%
Raul 10/10 4811 days true 0.0 0%
IdanNakash 8/10 4812 days true 0.0 0%
Sandra 10/10 4813 days true 0.0 0%
TeamFlorida 10/10 4813 days true 0.0 0%
Pam Rose 10/10 4816 days true 0.0 0%
Fenke 8/10 4818 days true 0.0 0%
Bas 8/10 4818 days true 0.0 0%
John Beirne 9/10 4830 days true 0.0 0%
Jennifer 7/10 4830 days true 0.0 0%
Rachel 6/10 4830 days true 0.0 0%
Jacobien 10/10 4846 days true 0.0 0%
Henrich 8/10 4851 days true 0.0 0%
Jim 10/10 4852 days true 0.0 0%
Messing 5/10 4854 days true 0.0 0%
Marriott 10/10 4854 days true 0.0 0%
Liz 9/10 4854 days true 0.0 0%
Ian 7/10 4858 days true 0.0 0%
pfiffner 9/10 4858 days true 0.0 0%

Adjustments

Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.

Sample Size Adjustment

No Adjustment

A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Milford Sound Day Cruises experience has plenty of reviews and does not meet the criteria for any adjustment.

Recent Reviews Adjustment

-2.49% Adjustment

There may be an adjustment if this experience hasn't received any reviews within the last 104 days. However the Milford Sound Day Cruises experience does not meet the criteria for any adjustment.

In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.

The Milford Sound Day Cruises experience has been adjusted for 200 days. Adjustments are according to the following table.

Days Adjustment
……
197 -2.45%
198 -2.47%
199 -2.48%
200 -2.49%
201 -2.50%
202 -2.52%
203 -2.53%
……

Final Ranking Score

85%

The final ranking score once adjustments and rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz.