Ranking Score Explained

Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Milford Sound Day Cruises.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Nick Morrison's avatar

Nick Morrison

Rankers owner

Milford Sound Day Cruises

Valid Reviews

299 Valid Reviews

The Milford Sound Day Cruises experience has a total of 301 reviews. There are 299 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 299 valid reviews:

Rating Count Percentage
10/10 87
29%
9/10 86
29%
8/10 77
26%
7/10 25
8%
6/10 14
5%
5/10 7
2%
4/10 1
0%
3/10 1
0%
2/10 0
0%
1/10 1
0%

85.69% Average

The raw data average (mean) for all the Milford Sound Day Cruises valid reviews is 85.69% and is based on 299 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

275 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 299 valid reviews, the experience has 275 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 275 face-to-face reviews:

Rating Count Percentage
10/10 78
28%
9/10 81
29%
8/10 72
26%
7/10 23
8%
6/10 13
5%
5/10 7
3%
4/10 0
0%
3/10 0
0%
2/10 0
0%
1/10 1
0%

85.82% Average

The raw data average (mean) for all the Milford Sound Day Cruises face-to-face reviews is 85.82% and is based on 275 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

86.77%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Relative Weight
Geoff Steele 10/10 1346 days 100%
Brigitte CREPLET 9/10 1522 days 92%
Guillaume Deleuze 7/10 1584 days 81%
Jolien 8/10 1610 days 83%
Ignacio Muerza 10/10 1618 days 88%
Elien Dauwe 9/10 1628 days 87%
Louise Nicholls 9/10 1633 days 87%
Sebastian Braun 9/10 1633 days 87%
Eurard Achille 7/10 1636 days 79%
Brent Johnson 10/10 1652 days 86%
Huon 5/10 1869 days 61%
Timea Bagosi 9/10 1895 days 75%
Ben and Pauline 8/10 1908 days 71%
Anna Stoehr 10/10 1929 days 74%
Peter Hodgson 9/10 1930 days 74%
Herman Lubben 9/10 1936 days 73%
Jiri Benda 8/10 2249 days 56%
Jennifer Lerchbacher 9/10 2277 days 58%
Kristina Farkas 10/10 2277 days 58%
Tobias Becker 7/10 2304 days 51%
Sophia Kadel 9/10 2307 days 57%
Laura and Marie 8/10 2313 days 53%
Samuel Tohko 10/10 2335 days 55%
Andrew Kermode 10/10 2505 days 48%
Wouter Vanmoz 8/10 2611 days 40%
Laure Cops 8/10 2611 days 40%
Alexander Zimmer 9/10 2632 days 42%
Juliane 9/10 2639 days 42%
Laura Metz 9/10 2640 days 41%
Hubertus Thost 8/10 2640 days 39%
Luca Maria Willensrock 7/10 2649 days 37%
G Ballard 9/10 2653 days 41%
F Ballard 10/10 2653 days 41%
Sue L 10/10 2655 days 41%
Terry Seaman 8/10 2655 days 39%
Guillemette 9/10 2659 days 41%
Richard van den Bosch 9/10 2671 days 40%
Ina Daubenbuechel 9/10 2671 days 40%
Maya Bakker-deDreu 8/10 2676 days 38%
Anne and Steve Bartlett 9/10 2678 days 40%
Emeline Dupre 9/10 2687 days 39%
Elly Zimmer 9/10 2693 days 39%
Sven Woelk 10/10 2956 days 27%
Elizabeth Stenhouse 8/10 2961 days 25%
Jill Fischer 9/10 2992 days 26%
Jeanne Moustier 10/10 3033 days 24%
Martyn Kool 7/10 3068 days 20%
Andrea Wollmann 9/10 3069 days 22%
Leticia Martin 8/10 3073 days 21%
Franz Schueler 10/10 3074 days 22%
Knorr Bracher 8/10 3086 days 20%
Jacquemard 8/10 3087 days 20%
C Schaap 10/10 3093 days 21%
Monika Kneidl 10/10 3332 days 10%
Jessica Tilly 8/10 3332 days 9%
Robin Sable 8/10 3338 days 9%
Stephanie Spurr 7/10 3353 days 8%
J Jmal 10/10 3353 days 9%
Lucy Duffy 9/10 3360 days 9%
Wil de Kubber 8/10 3362 days 8%
Hans Duerst 8/10 3363 days 8%
Pete & Pat Etheridge 7/10 3366 days 8%
Beeny 8/10 3367 days 8%
Stephanie Brueck 6/10 3368 days 6%
Rob Gill 10/10 3370 days 8%
Rikke & Trine Bundgaard 8/10 3371 days 8%
Manuela Weber 8/10 3371 days 8%
Villa 8/10 3371 days 8%
David & Sue Lokkerbol 6/10 3372 days 6%
Markus & Miriam 8/10 3373 days 8%
Siegfried Krueger 10/10 3373 days 8%
Jurg Pfaendler 9/10 3374 days 8%
Rainer Schnell 8/10 3378 days 8%
Steve Goodyear 10/10 3378 days 8%
Chris & Jen Spencer 8/10 3397 days 7%
Monika & Roger 9/10 3399 days 7%
Alfred & Henrike 10/10 3411 days 7%
JBunn 7/10 3417 days 5%
Ross Cooke 10/10 3455 days 5%
Berry 10/10 3459 days 4%
Heather & Jenny 6/10 3463 days 3%
jenckes 6/10 3539 days 0%
GenH 8/10 3662 days 18%
Frank & Margot Best 9/10 3675 days 19%
Marc Edwards 10/10 3681 days 19%
Jon_and_Family 9/10 3692 days 19%
Becky Edney 10/10 3697 days 19%
Gordon Agent 10/10 3700 days 19%
Leroy Dimitri 10/10 3705 days 19%
Gunter 6/10 3706 days 15%
Daniel Kriecht 8/10 3706 days 18%
Sandra Milch 10/10 3707 days 19%
L Wright 8/10 3707 days 18%
noname 8/10 3708 days 18%
Richard Dudfield 10/10 3709 days 19%
Michel Monnin 9/10 3709 days 19%
Urs and Isabella 9/10 3710 days 19%
Thomas 10/10 3710 days 19%
Richard Gallichan 9/10 3710 days 19%
Jean Barker 8/10 3710 days 18%
Karin Kueng 6/10 3711 days 15%
Juergen Wolf 9/10 3713 days 19%
Juliane Kleiu 10/10 3713 days 19%
Malcolm McLean 10/10 3713 days 19%
Nathalie Verzeletti 8/10 3713 days 18%
Rebecca Johnston 8/10 3714 days 18%
David Mellard 10/10 3715 days 19%
Tricia Goggin 8/10 3715 days 18%
Lisa 9/10 3715 days 19%
Monique 8/10 3715 days 18%
Keith Ogley 8/10 3717 days 18%
Laurent Michon 8/10 3721 days 18%
Jack Vermeidem 9/10 3721 days 19%
Alan Munday 10/10 3721 days 19%
Ebi & Beate 10/10 3723 days 19%
Binita 4/10 3723 days 14%
A Dekker 8/10 3723 days 18%
John Gray 10/10 3724 days 19%
Gert Vogelaers 8/10 3726 days 18%
Alice 7/10 3727 days 17%
Manu & Gabi 10/10 3728 days 19%
Sandra 9/10 3728 days 19%
James Jackson 9/10 3741 days 19%
John Price 10/10 3741 days 19%
Fabian 8/10 3742 days 18%
Robert Cox 9/10 3742 days 19%
Sarraute 9/10 3743 days 19%
Webster 9/10 3744 days 19%
Derek Archibald 9/10 3744 days 19%
D Hoekstra 10/10 3746 days 19%
Ellen Thompson 10/10 3746 days 19%
Leontine van Laar 8/10 3746 days 18%
Karen Phillips 8/10 3748 days 18%
Ashleigh Buckley 8/10 3751 days 18%
Rosey834 8/10 3782 days 18%
dollimyxture 8/10 3782 days 18%
JudyandAndre 10/10 3782 days 19%
hendrik king 8/10 3782 days 18%
Julie 10/10 3843 days 19%
jenny_nitschke 10/10 3966 days 19%
Lomas 10/10 4018 days 19%
Stephan Imartina 6/10 4023 days 15%
Peter Aerborg 8/10 4024 days 18%
jenniferuk 7/10 4027 days 17%
Peter and Hilda 10/10 4057 days 19%
Hana Vokata 7/10 4062 days 17%
Don & Geraldine 10/10 4063 days 19%
Marg 8/10 4063 days 18%
Corine van Been 8/10 4070 days 18%
maggie Webster 10/10 4074 days 19%
katrina Marshall 9/10 4074 days 19%
Schumacher 9/10 4075 days 19%
Bowness 10/10 4075 days 19%
s_butler 10/10 4076 days 19%
Gerald Veldink 8/10 4076 days 18%
Evans 8/10 4076 days 18%
Marcia & Bruce 10/10 4078 days 19%
Benedict Fluthman 9/10 4078 days 19%
Ingrid Zell 9/10 4079 days 19%
R Bakker 8/10 4079 days 18%
Marcus Kippner 9/10 4079 days 19%
Bert Meuleuorijks 7/10 4084 days 17%
Rod C 9/10 4086 days 19%
Yasmin Abrahams 8/10 4090 days 18%
Rob 9/10 4090 days 19%
Claudia 9/10 4095 days 19%
Nicola 7/10 4097 days 17%
Brian Morris 9/10 4097 days 19%
Max Mareen 9/10 4097 days 19%
Dieter Groscurth 10/10 4098 days 19%
Wilbert Germ 9/10 4101 days 19%
T. Timmers 7/10 4102 days 17%
Vincente Garrido 6/10 4111 days 15%
Johanna X 9/10 4111 days 19%
R Gilge 10/10 4112 days 19%
Susan Hitchins 9/10 4112 days 19%
Dick Rosman 6/10 4112 days 15%
Rachel & Barak 8/10 4114 days 18%
Ingrid Overes 7/10 4115 days 17%
Yvonne Ing 10/10 4115 days 19%
Anne Fri 8/10 4115 days 18%
Chance McGuire 10/10 4116 days 19%
S Luis Van Oler 8/10 4121 days 18%
E.M. Prideaux 10/10 4130 days 19%
Conor Coyle 5/10 4133 days 15%
Yvonne German 8/10 4133 days 18%
Mike 9/10 4162 days 19%
mariak 7/10 4164 days 17%
martint 10/10 4171 days 19%
Debbie Rathbone 5/10 4185 days 15%
katharina 6/10 4188 days 15%
Cyriel Schacken 8/10 4188 days 18%
X Neils 8/10 4200 days 18%
Sara Reekmans 8/10 4201 days 18%
nancyburns 10/10 4208 days 19%
Beth Lenoble 9/10 4239 days 19%
Ritag 9/10 4294 days 19%
simonsandra 8/10 4295 days 18%
terryd 7/10 4300 days 17%
Emear Donnelly 9/10 4343 days 19%
HerbertH 7/10 4414 days 17%
KarinS 9/10 4415 days 19%
Abby 8/10 4421 days 18%
annysp 9/10 4422 days 19%
Van Lent 9/10 4423 days 19%
HovingL 8/10 4434 days 18%
Enno Brehm 5/10 4434 days 15%
DimitriD 9/10 4439 days 19%
FramiskaH 7/10 4440 days 17%
AnjaC 10/10 4440 days 19%
Lars Haf 10/10 4440 days 19%
JaninaF 9/10 4440 days 19%
AnjaChrist 10/10 4440 days 19%
Edcan 10/10 4440 days 19%
RebeccaD1 9/10 4441 days 19%
Gil 7/10 4441 days 17%
MikeS 10/10 4442 days 19%
Francesca Sabat 7/10 4444 days 17%
GraceB 6/10 4444 days 15%
Doll 7/10 4445 days 17%
Rene 9/10 4445 days 19%
Dorothee 9/10 4445 days 19%
Zdenek 9/10 4446 days 19%
BrzezinskaM 10/10 4447 days 19%
AndreB 10/10 4447 days 19%
Donna 10/10 4447 days 19%
TammyH 9/10 4448 days 19%
Linda 5/10 4453 days 15%
Phillip 1/10 4453 days 13%
Susan 9/10 4454 days 19%
GrahamM1 10/10 4455 days 19%
CarstenU 10/10 4456 days 19%
JetteG 10/10 4456 days 19%
GingerPrince 8/10 4456 days 18%
VacherD 8/10 4457 days 18%
Brian 9/10 4461 days 19%
RandiL 7/10 4464 days 17%
CarinnaGermany 8/10 4464 days 18%
Rachel 10/10 4471 days 19%
Claire 10/10 4471 days 19%
Raphael 8/10 4478 days 18%
Caroline 10/10 4479 days 19%
Denk 9/10 4484 days 19%
Pia 9/10 4488 days 19%
David 8/10 4495 days 18%
Johann 10/10 4498 days 19%
Carina 10/10 4500 days 19%
Maria 8/10 4534 days 18%
Mat 6/10 4539 days 15%
midlands_missus 10/10 4544 days 19%
Charlotta Halfwordson 10/10 4553 days 19%
Mary 10/10 4556 days 19%
Atsuko 8/10 4628 days 18%
Mikel 9/10 4661 days 19%
Sarah 8/10 4670 days 18%
Jim Summers 8/10 4670 days 18%
Astrid Snippe 9/10 4764 days 19%
James Gibbs 8/10 4764 days 18%
Meike Biel 5/10 4772 days 15%
Rachel 9/10 4788 days 19%
Naoko 9/10 4788 days 19%
Franz 9/10 4793 days 19%
George Jeffs 10/10 4801 days 19%
Jacob 9/10 4805 days 19%
Stuart Bartram 9/10 4805 days 19%
Lisa Tame 9/10 4809 days 19%
Wolfgang 9/10 4809 days 19%
Greg & Lynette 10/10 4815 days 19%
Omri Hasson 8/10 4819 days 18%
D.A. Mulder 9/10 4821 days 19%
Wendy Lomas 10/10 4831 days 19%
Bronwyn Gaby 9/10 4868 days 19%
Floren 10/10 4911 days 19%
Rob Boston 3/10 4970 days 14%
Patricia Leighton 10/10 5024 days 19%
Svenja 8/10 5138 days 18%
Sue 10/10 5140 days 19%
Akiko&Shibotsu 9/10 5140 days 19%
Adi 9/10 5148 days 19%
Cat 9/10 5152 days 19%
Katie 6/10 5155 days 15%
Raul 10/10 5157 days 19%
IdanNakash 8/10 5158 days 18%
Sandra 10/10 5159 days 19%
TeamFlorida 10/10 5159 days 19%
Pam Rose 10/10 5162 days 19%
Fenke 8/10 5164 days 18%
Bas 8/10 5164 days 18%
John Beirne 9/10 5176 days 19%
Jennifer 7/10 5176 days 17%
Rachel 6/10 5176 days 15%
Jacobien 10/10 5192 days 19%
Henrich 8/10 5197 days 18%
Jim 10/10 5198 days 19%
Messing 5/10 5200 days 15%
Marriott 10/10 5200 days 19%
Liz 9/10 5200 days 19%
Ian 7/10 5204 days 17%
pfiffner 9/10 5204 days 19%

Adjustments

Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.

Sample Size Adjustment

No Adjustment

A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Milford Sound Day Cruises experience has plenty of reviews and does not meet the criteria for any adjustment.

Recent Reviews Adjustment

-2.91% Adjustment

There may be an adjustment if this experience hasn't received any reviews within the last 86 days. However the Milford Sound Day Cruises experience does not meet the criteria for any adjustment.

In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.

The Milford Sound Day Cruises experience has been adjusted for 200 days. Adjustments are according to the following table.

Days Adjustment
……
197 -2.87%
198 -2.88%
199 -2.90%
200 -2.91%
201 -2.93%
202 -2.94%
203 -2.96%
……

Final Ranking Score

84%

The final ranking score once adjustments and rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz.