Ranking Score Explained

Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Milford Sound Day Cruises.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Cymen Crick's avatar

Cymen Crick

Milford Sound Day Cruises

Valid Reviews

299 Valid Reviews

The Milford Sound Day Cruises experience has a total of 301 reviews. There are 299 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 299 valid reviews:

Rating Count Percentage
10/10 87
29%
9/10 86
29%
8/10 77
26%
7/10 25
8%
6/10 14
5%
5/10 7
2%
4/10 1
0%
3/10 1
0%
2/10 0
0%
1/10 1
0%

85.69% Average

The raw data average (mean) for all the Milford Sound Day Cruises valid reviews is 85.69% and is based on 299 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

275 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 299 valid reviews, the experience has 275 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 275 face-to-face reviews:

Rating Count Percentage
10/10 78
28%
9/10 81
29%
8/10 72
26%
7/10 23
8%
6/10 13
5%
5/10 7
3%
4/10 0
0%
3/10 0
0%
2/10 0
0%
1/10 1
0%

85.82% Average

The raw data average (mean) for all the Milford Sound Day Cruises face-to-face reviews is 85.82% and is based on 275 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

86.51%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Relative Weight
Geoff Steele 10/10 1718 days 100%
Brigitte CREPLET 9/10 1894 days 90%
Guillaume Deleuze 7/10 1956 days 78%
Jolien 8/10 1982 days 80%
Ignacio Muerza 10/10 1990 days 84%
Elien Dauwe 9/10 2000 days 84%
Louise Nicholls 9/10 2005 days 84%
Sebastian Braun 9/10 2005 days 84%
Eurard Achille 7/10 2008 days 75%
Brent Johnson 10/10 2024 days 83%
Huon 5/10 2241 days 55%
Timea Bagosi 9/10 2267 days 69%
Ben and Pauline 8/10 2280 days 64%
Anna Stoehr 10/10 2301 days 67%
Peter Hodgson 9/10 2302 days 67%
Herman Lubben 9/10 2308 days 66%
Jiri Benda 8/10 2621 days 45%
Jennifer Lerchbacher 9/10 2649 days 47%
Kristina Farkas 10/10 2649 days 47%
Tobias Becker 7/10 2676 days 40%
Sophia Kadel 9/10 2679 days 45%
Laura and Marie 8/10 2685 days 42%
Samuel Tohko 10/10 2707 days 44%
Andrew Kermode 10/10 2877 days 34%
Wouter Vanmoz 8/10 2983 days 26%
Laure Cops 8/10 2983 days 26%
Alexander Zimmer 9/10 3004 days 27%
Juliane 9/10 3011 days 26%
Laura Metz 9/10 3012 days 26%
Hubertus Thost 8/10 3012 days 24%
Luca Maria Willensrock 7/10 3021 days 22%
G Ballard 9/10 3025 days 25%
F Ballard 10/10 3025 days 25%
Sue L 10/10 3027 days 25%
Terry Seaman 8/10 3027 days 23%
Guillemette 9/10 3031 days 25%
Richard van den Bosch 9/10 3043 days 24%
Ina Daubenbuechel 9/10 3043 days 24%
Maya Bakker-deDreu 8/10 3048 days 22%
Anne and Steve Bartlett 9/10 3050 days 24%
Emeline Dupre 9/10 3059 days 23%
Elly Zimmer 9/10 3065 days 23%
Sven Woelk 10/10 3328 days 8%
Elizabeth Stenhouse 8/10 3333 days 7%
Jill Fischer 9/10 3364 days 6%
Jeanne Moustier 10/10 3405 days 4%
Martyn Kool 7/10 3440 days 1%
Andrea Wollmann 9/10 3441 days 2%
Leticia Martin 8/10 3445 days 1%
Franz Schueler 10/10 3446 days 1%
Knorr Bracher 8/10 3458 days 0%
Jacquemard 8/10 3459 days 0%
C Schaap 10/10 3465 days 0%
Monika Kneidl 10/10 3704 days 19%
Jessica Tilly 8/10 3704 days 17%
Robin Sable 8/10 3710 days 17%
Stephanie Spurr 7/10 3725 days 16%
J Jmal 10/10 3725 days 19%
Lucy Duffy 9/10 3732 days 19%
Wil de Kubber 8/10 3734 days 17%
Hans Duerst 8/10 3735 days 17%
Pete & Pat Etheridge 7/10 3738 days 16%
Beeny 8/10 3739 days 17%
Stephanie Brueck 6/10 3740 days 14%
Rob Gill 10/10 3742 days 19%
Rikke & Trine Bundgaard 8/10 3743 days 17%
Manuela Weber 8/10 3743 days 17%
Villa 8/10 3743 days 17%
David & Sue Lokkerbol 6/10 3744 days 14%
Markus & Miriam 8/10 3745 days 17%
Siegfried Krueger 10/10 3745 days 19%
Jurg Pfaendler 9/10 3746 days 19%
Rainer Schnell 8/10 3750 days 17%
Steve Goodyear 10/10 3750 days 19%
Chris & Jen Spencer 8/10 3769 days 17%
Monika & Roger 9/10 3771 days 19%
Alfred & Henrike 10/10 3783 days 19%
JBunn 7/10 3789 days 16%
Ross Cooke 10/10 3827 days 19%
Berry 10/10 3831 days 19%
Heather & Jenny 6/10 3835 days 14%
jenckes 6/10 3911 days 14%
GenH 8/10 4034 days 17%
Frank & Margot Best 9/10 4047 days 19%
Marc Edwards 10/10 4053 days 19%
Jon_and_Family 9/10 4064 days 19%
Becky Edney 10/10 4069 days 19%
Gordon Agent 10/10 4072 days 19%
Leroy Dimitri 10/10 4077 days 19%
Gunter 6/10 4078 days 14%
Daniel Kriecht 8/10 4078 days 17%
Sandra Milch 10/10 4079 days 19%
L Wright 8/10 4079 days 17%
noname 8/10 4080 days 17%
Richard Dudfield 10/10 4081 days 19%
Michel Monnin 9/10 4081 days 19%
Urs and Isabella 9/10 4082 days 19%
Thomas 10/10 4082 days 19%
Richard Gallichan 9/10 4082 days 19%
Jean Barker 8/10 4082 days 17%
Karin Kueng 6/10 4083 days 14%
Juergen Wolf 9/10 4085 days 19%
Juliane Kleiu 10/10 4085 days 19%
Malcolm McLean 10/10 4085 days 19%
Nathalie Verzeletti 8/10 4085 days 17%
Rebecca Johnston 8/10 4086 days 17%
David Mellard 10/10 4087 days 19%
Tricia Goggin 8/10 4087 days 17%
Lisa 9/10 4087 days 19%
Monique 8/10 4087 days 17%
Keith Ogley 8/10 4089 days 17%
Laurent Michon 8/10 4093 days 17%
Jack Vermeidem 9/10 4093 days 19%
Alan Munday 10/10 4093 days 19%
Ebi & Beate 10/10 4095 days 19%
Binita 4/10 4095 days 13%
A Dekker 8/10 4095 days 17%
John Gray 10/10 4096 days 19%
Gert Vogelaers 8/10 4098 days 17%
Alice 7/10 4099 days 16%
Manu & Gabi 10/10 4100 days 19%
Sandra 9/10 4100 days 19%
James Jackson 9/10 4113 days 19%
John Price 10/10 4113 days 19%
Fabian 8/10 4114 days 17%
Robert Cox 9/10 4114 days 19%
Sarraute 9/10 4115 days 19%
Webster 9/10 4116 days 19%
Derek Archibald 9/10 4116 days 19%
D Hoekstra 10/10 4118 days 19%
Ellen Thompson 10/10 4118 days 19%
Leontine van Laar 8/10 4118 days 17%
Karen Phillips 8/10 4120 days 17%
Ashleigh Buckley 8/10 4123 days 17%
Rosey834 8/10 4154 days 17%
dollimyxture 8/10 4154 days 17%
JudyandAndre 10/10 4154 days 19%
hendrik king 8/10 4154 days 17%
Julie 10/10 4215 days 19%
jenny_nitschke 10/10 4338 days 19%
Lomas 10/10 4390 days 19%
Stephan Imartina 6/10 4395 days 14%
Peter Aerborg 8/10 4396 days 17%
jenniferuk 7/10 4399 days 16%
Peter and Hilda 10/10 4429 days 19%
Hana Vokata 7/10 4434 days 16%
Don & Geraldine 10/10 4435 days 19%
Marg 8/10 4435 days 17%
Corine van Been 8/10 4442 days 17%
maggie Webster 10/10 4446 days 19%
katrina Marshall 9/10 4446 days 19%
Schumacher 9/10 4447 days 19%
Bowness 10/10 4447 days 19%
s_butler 10/10 4448 days 19%
Gerald Veldink 8/10 4448 days 17%
Evans 8/10 4448 days 17%
Marcia & Bruce 10/10 4450 days 19%
Benedict Fluthman 9/10 4450 days 19%
Ingrid Zell 9/10 4451 days 19%
R Bakker 8/10 4451 days 17%
Marcus Kippner 9/10 4451 days 19%
Bert Meuleuorijks 7/10 4456 days 16%
Rod C 9/10 4458 days 19%
Yasmin Abrahams 8/10 4462 days 17%
Rob 9/10 4462 days 19%
Claudia 9/10 4467 days 19%
Nicola 7/10 4469 days 16%
Brian Morris 9/10 4469 days 19%
Max Mareen 9/10 4469 days 19%
Dieter Groscurth 10/10 4470 days 19%
Wilbert Germ 9/10 4473 days 19%
T. Timmers 7/10 4474 days 16%
Vincente Garrido 6/10 4483 days 14%
Johanna X 9/10 4483 days 19%
R Gilge 10/10 4484 days 19%
Susan Hitchins 9/10 4484 days 19%
Dick Rosman 6/10 4484 days 14%
Rachel & Barak 8/10 4486 days 17%
Ingrid Overes 7/10 4487 days 16%
Yvonne Ing 10/10 4487 days 19%
Anne Fri 8/10 4487 days 17%
Chance McGuire 10/10 4488 days 19%
S Luis Van Oler 8/10 4493 days 17%
E.M. Prideaux 10/10 4502 days 19%
Conor Coyle 5/10 4505 days 13%
Yvonne German 8/10 4505 days 17%
Mike 9/10 4534 days 19%
mariak 7/10 4536 days 16%
martint 10/10 4543 days 19%
Debbie Rathbone 5/10 4557 days 13%
katharina 6/10 4560 days 14%
Cyriel Schacken 8/10 4560 days 17%
X Neils 8/10 4572 days 17%
Sara Reekmans 8/10 4573 days 17%
nancyburns 10/10 4580 days 19%
Beth Lenoble 9/10 4611 days 19%
Ritag 9/10 4666 days 19%
simonsandra 8/10 4667 days 17%
terryd 7/10 4672 days 16%
Emear Donnelly 9/10 4715 days 19%
HerbertH 7/10 4786 days 16%
KarinS 9/10 4787 days 19%
Abby 8/10 4793 days 17%
annysp 9/10 4794 days 19%
Van Lent 9/10 4795 days 19%
HovingL 8/10 4806 days 17%
Enno Brehm 5/10 4806 days 13%
DimitriD 9/10 4811 days 19%
FramiskaH 7/10 4812 days 16%
AnjaC 10/10 4812 days 19%
Lars Haf 10/10 4812 days 19%
JaninaF 9/10 4812 days 19%
AnjaChrist 10/10 4812 days 19%
Edcan 10/10 4812 days 19%
RebeccaD1 9/10 4813 days 19%
Gil 7/10 4813 days 16%
MikeS 10/10 4814 days 19%
Francesca Sabat 7/10 4816 days 16%
GraceB 6/10 4816 days 14%
Doll 7/10 4817 days 16%
Rene 9/10 4817 days 19%
Dorothee 9/10 4817 days 19%
Zdenek 9/10 4818 days 19%
BrzezinskaM 10/10 4819 days 19%
AndreB 10/10 4819 days 19%
Donna 10/10 4819 days 19%
TammyH 9/10 4820 days 19%
Linda 5/10 4825 days 13%
Phillip 1/10 4825 days 11%
Susan 9/10 4826 days 19%
GrahamM1 10/10 4827 days 19%
CarstenU 10/10 4828 days 19%
JetteG 10/10 4828 days 19%
GingerPrince 8/10 4828 days 17%
VacherD 8/10 4829 days 17%
Brian 9/10 4833 days 19%
RandiL 7/10 4836 days 16%
CarinnaGermany 8/10 4836 days 17%
Rachel 10/10 4843 days 19%
Claire 10/10 4843 days 19%
Raphael 8/10 4850 days 17%
Caroline 10/10 4851 days 19%
Denk 9/10 4856 days 19%
Pia 9/10 4860 days 19%
David 8/10 4867 days 17%
Johann 10/10 4870 days 19%
Carina 10/10 4872 days 19%
Maria 8/10 4906 days 17%
Mat 6/10 4911 days 14%
midlands_missus 10/10 4916 days 19%
Charlotta Halfwordson 10/10 4925 days 19%
Mary 10/10 4928 days 19%
Atsuko 8/10 5000 days 17%
Mikel 9/10 5033 days 19%
Sarah 8/10 5042 days 17%
Jim Summers 8/10 5042 days 17%
Astrid Snippe 9/10 5136 days 19%
James Gibbs 8/10 5136 days 17%
Meike Biel 5/10 5144 days 13%
Rachel 9/10 5160 days 19%
Naoko 9/10 5160 days 19%
Franz 9/10 5165 days 19%
George Jeffs 10/10 5173 days 19%
Jacob 9/10 5177 days 19%
Stuart Bartram 9/10 5177 days 19%
Lisa Tame 9/10 5181 days 19%
Wolfgang 9/10 5181 days 19%
Greg & Lynette 10/10 5187 days 19%
Omri Hasson 8/10 5191 days 17%
D.A. Mulder 9/10 5193 days 19%
Wendy Lomas 10/10 5203 days 19%
Bronwyn Gaby 9/10 5240 days 19%
Floren 10/10 5283 days 19%
Rob Boston 3/10 5342 days 12%
Patricia Leighton 10/10 5396 days 19%
Svenja 8/10 5510 days 17%
Sue 10/10 5512 days 19%
Akiko&Shibotsu 9/10 5512 days 19%
Adi 9/10 5520 days 19%
Cat 9/10 5524 days 19%
Katie 6/10 5527 days 14%
Raul 10/10 5529 days 19%
IdanNakash 8/10 5530 days 17%
Sandra 10/10 5531 days 19%
TeamFlorida 10/10 5531 days 19%
Pam Rose 10/10 5534 days 19%
Fenke 8/10 5536 days 17%
Bas 8/10 5536 days 17%
John Beirne 9/10 5548 days 19%
Jennifer 7/10 5548 days 16%
Rachel 6/10 5548 days 14%
Jacobien 10/10 5564 days 19%
Henrich 8/10 5569 days 17%
Jim 10/10 5570 days 19%
Messing 5/10 5572 days 13%
Marriott 10/10 5572 days 19%
Liz 9/10 5572 days 19%
Ian 7/10 5576 days 16%
pfiffner 9/10 5576 days 19%

Adjustments

Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.

Sample Size Adjustment

No Adjustment

A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Milford Sound Day Cruises experience has plenty of reviews and does not meet the criteria for any adjustment.

Recent Reviews Adjustment

-2.76% Adjustment

There may be an adjustment if this experience hasn't received any reviews within the last 93 days. However the Milford Sound Day Cruises experience does not meet the criteria for any adjustment.

In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.

The Milford Sound Day Cruises experience has been adjusted for 200 days. Adjustments are according to the following table.

Days Adjustment
……
197 -2.72%
198 -2.73%
199 -2.74%
200 -2.76%
201 -2.77%
202 -2.79%
203 -2.80%
……

Final Ranking Score

84%

The final ranking score once adjustments and rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz.