Ranking Score Explained

Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Milford Sound Day Cruises.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Nick Morrison's avatar

Nick Morrison

Rankers owner

Milford Sound Day Cruises

Valid Reviews

299 Valid Reviews

The Milford Sound Day Cruises experience has a total of 300 reviews. There are 299 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 299 valid reviews:

Rating Count Percentage
10/10 87
29%
9/10 86
29%
8/10 77
26%
7/10 25
8%
6/10 14
5%
5/10 7
2%
4/10 1
0%
3/10 1
0%
2/10 0
0%
1/10 1
0%

85.69% Average

The raw data average (mean) for all the Milford Sound Day Cruises valid reviews is 85.69% and is based on 299 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

275 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 299 valid reviews, the experience has 275 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 275 face-to-face reviews:

Rating Count Percentage
10/10 78
28%
9/10 81
29%
8/10 72
26%
7/10 23
8%
6/10 13
5%
5/10 7
3%
4/10 0
0%
3/10 0
0%
2/10 0
0%
1/10 1
0%

85.82% Average

The raw data average (mean) for all the Milford Sound Day Cruises face-to-face reviews is 85.82% and is based on 275 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

87.43%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Face-to-Face Weight Relative Weight
Geoff Steele 10/10 878 days 12.46 100%
Brigitte CREPLET 9/10 1053 days true 5.28 42%
Guillaume Deleuze 7/10 1115 days 4.51 36%
Jolien 8/10 1141 days true 4.66 37%
Ignacio Muerza 10/10 1149 days true 4.89 39%
Elien Dauwe 9/10 1159 days true 4.87 39%
Louise Nicholls 9/10 1164 days true 4.86 39%
Sebastian Braun 9/10 1164 days true 4.86 39%
Eurard Achille 7/10 1167 days true 4.42 35%
Brent Johnson 10/10 1183 days true 4.83 39%
Huon 5/10 1400 days true 3.57 29%
Timea Bagosi 9/10 1427 days 4.35 35%
Ben and Pauline 8/10 1439 days true 4.11 33%
Anna Stoehr 10/10 1460 days true 4.29 34%
Peter Hodgson 9/10 1461 days true 4.28 34%
Herman Lubben 9/10 1467 days true 4.27 34%
Jiri Benda 8/10 1780 days true 3.48 28%
Jennifer Lerchbacher 9/10 1808 days true 3.6 29%
Kristina Farkas 10/10 1808 days true 3.6 29%
Tobias Becker 7/10 1835 days true 3.23 26%
Sophia Kadel 9/10 1838 days true 3.55 28%
Laura and Marie 8/10 1844 days true 3.36 27%
Samuel Tohko 10/10 1866 days true 3.49 28%
Andrew Kermode 10/10 2036 days 3.16 25%
Wouter Vanmoz 8/10 2142 days true 2.8 22%
Laure Cops 8/10 2142 days true 2.8 22%
Alexander Zimmer 9/10 2163 days true 2.91 23%
Juliane 9/10 2170 days true 2.9 23%
Laura Metz 9/10 2171 days true 2.89 23%
Hubertus Thost 8/10 2171 days true 2.75 22%
Luca Maria Willensrock 7/10 2180 days true 2.62 21%
G Ballard 9/10 2184 days true 2.87 23%
F Ballard 10/10 2184 days true 2.87 23%
Sue L 10/10 2186 days 2.86 23%
Terry Seaman 8/10 2186 days 2.72 22%
Guillemette 9/10 2190 days true 2.86 23%
Richard van den Bosch 9/10 2202 days true 2.83 23%
Ina Daubenbuechel 9/10 2202 days true 2.83 23%
Maya Bakker-deDreu 8/10 2207 days true 2.68 22%
Anne and Steve Bartlett 9/10 2209 days true 2.82 23%
Emeline Dupre 9/10 2218 days true 2.8 22%
Elly Zimmer 9/10 2224 days true 2.79 22%
Sven Woelk 10/10 2487 days true 2.28 18%
Elizabeth Stenhouse 8/10 2492 days true 2.15 17%
Jill Fischer 9/10 2523 days 2.21 18%
Jeanne Moustier 10/10 2564 days true 2.13 17%
Martyn Kool 7/10 2599 days true 1.87 15%
Andrea Wollmann 9/10 2600 days true 2.05 16%
Leticia Martin 8/10 2604 days true 1.94 16%
Franz Schueler 10/10 2605 days true 2.05 16%
Knorr Bracher 8/10 2617 days true 1.92 15%
Jacquemard 8/10 2618 days true 1.92 15%
C Schaap 10/10 2624 days true 2.01 16%
Monika Kneidl 10/10 2863 days true 1.54 12%
Jessica Tilly 8/10 2863 days true 1.46 12%
Robin Sable 8/10 2869 days true 1.45 12%
Stephanie Spurr 7/10 2884 days true 1.36 11%
J Jmal 10/10 2884 days true 1.5 12%
Lucy Duffy 9/10 2891 days true 1.49 12%
Wil de Kubber 8/10 2893 days true 1.41 11%
Hans Duerst 8/10 2894 days true 1.41 11%
Pete & Pat Etheridge 7/10 2897 days true 1.34 11%
Beeny 8/10 2898 days true 1.4 11%
Stephanie Brueck 6/10 2899 days true 1.22 10%
Rob Gill 10/10 2901 days true 1.47 12%
Rikke & Trine Bundgaard 8/10 2902 days true 1.39 11%
Manuela Weber 8/10 2902 days true 1.39 11%
Villa 8/10 2902 days true 1.39 11%
David & Sue Lokkerbol 6/10 2903 days true 1.21 10%
Markus & Miriam 8/10 2904 days true 1.39 11%
Siegfried Krueger 10/10 2904 days true 1.46 12%
Jurg Pfaendler 9/10 2905 days true 1.46 12%
Rainer Schnell 8/10 2909 days true 1.38 11%
Steve Goodyear 10/10 2909 days true 1.45 12%
Chris & Jen Spencer 8/10 2928 days true 1.34 11%
Monika & Roger 9/10 2930 days true 1.41 11%
Alfred & Henrike 10/10 2942 days true 1.39 11%
JBunn 7/10 2948 days 1.25 10%
Ross Cooke 10/10 2986 days true 1.3 10%
Berry 10/10 2990 days true 1.29 10%
Heather & Jenny 6/10 2994 days true 1.07 9%
jenckes 6/10 3070 days 0.94 8%
GenH 8/10 3193 days 0.85 7%
Frank & Margot Best 9/10 3206 days true 0.87 7%
Marc Edwards 10/10 3212 days true 0.86 7%
Jon_and_Family 9/10 3223 days 0.84 7%
Becky Edney 10/10 3228 days true 0.83 7%
Gordon Agent 10/10 3231 days true 0.82 7%
Leroy Dimitri 10/10 3236 days true 0.81 7%
Gunter 6/10 3237 days true 0.67 5%
Daniel Kriecht 8/10 3237 days true 0.77 6%
Sandra Milch 10/10 3238 days true 0.81 6%
L Wright 8/10 3238 days true 0.77 6%
noname 8/10 3239 days true 0.76 6%
Richard Dudfield 10/10 3240 days true 0.8 6%
Michel Monnin 9/10 3240 days true 0.8 6%
Urs and Isabella 9/10 3241 days true 0.8 6%
Thomas 10/10 3241 days true 0.8 6%
Richard Gallichan 9/10 3241 days true 0.8 6%
Jean Barker 8/10 3241 days true 0.76 6%
Karin Kueng 6/10 3242 days true 0.66 5%
Juergen Wolf 9/10 3244 days true 0.79 6%
Juliane Kleiu 10/10 3244 days true 0.79 6%
Malcolm McLean 10/10 3244 days true 0.79 6%
Nathalie Verzeletti 8/10 3244 days true 0.75 6%
Rebecca Johnston 8/10 3245 days true 0.75 6%
David Mellard 10/10 3246 days true 0.79 6%
Tricia Goggin 8/10 3246 days true 0.75 6%
Lisa 9/10 3246 days true 0.79 6%
Monique 8/10 3246 days true 0.75 6%
Keith Ogley 8/10 3248 days true 0.75 6%
Laurent Michon 8/10 3252 days true 0.74 6%
Jack Vermeidem 9/10 3252 days true 0.78 6%
Alan Munday 10/10 3252 days true 0.78 6%
Ebi & Beate 10/10 3254 days true 0.77 6%
Binita 4/10 3254 days 0.61 5%
A Dekker 8/10 3254 days true 0.74 6%
John Gray 10/10 3255 days true 0.77 6%
Gert Vogelaers 8/10 3257 days true 0.73 6%
Alice 7/10 3258 days true 0.7 6%
Manu & Gabi 10/10 3259 days true 0.77 6%
Sandra 9/10 3259 days true 0.77 6%
James Jackson 9/10 3272 days true 0.74 6%
John Price 10/10 3272 days true 0.74 6%
Fabian 8/10 3273 days true 0.7 6%
Robert Cox 9/10 3273 days true 0.74 6%
Sarraute 9/10 3274 days true 0.74 6%
Webster 9/10 3275 days true 0.73 6%
Derek Archibald 9/10 3275 days true 0.73 6%
D Hoekstra 10/10 3277 days true 0.73 6%
Ellen Thompson 10/10 3277 days true 0.73 6%
Leontine van Laar 8/10 3277 days true 0.69 6%
Karen Phillips 8/10 3279 days true 0.69 6%
Ashleigh Buckley 8/10 3282 days true 0.68 5%
Rosey834 8/10 3313 days 0.63 5%
dollimyxture 8/10 3313 days 0.63 5%
JudyandAndre 10/10 3313 days 0.66 5%
hendrik king 8/10 3313 days 0.63 5%
Julie 10/10 3374 days 0.54 4%
jenny_nitschke 10/10 3497 days 0.3 2%
Lomas 10/10 3549 days true 0.2 2%
Stephan Imartina 6/10 3554 days true 0.16 1%
Peter Aerborg 8/10 3555 days true 0.18 1%
jenniferuk 7/10 3558 days true 0.16 1%
Peter and Hilda 10/10 3588 days true 0.12 1%
Hana Vokata 7/10 3593 days true 0.1 1%
Don & Geraldine 10/10 3594 days true 0.11 1%
Marg 8/10 3594 days true 0.1 1%
Corine van Been 8/10 3601 days true 0.09 1%
maggie Webster 10/10 3605 days true 0.09 1%
katrina Marshall 9/10 3605 days true 0.09 1%
Schumacher 9/10 3606 days true 0.09 1%
Bowness 10/10 3606 days true 0.09 1%
s_butler 10/10 3607 days true 0.08 1%
Gerald Veldink 8/10 3607 days true 0.08 1%
Evans 8/10 3607 days true 0.08 1%
Marcia & Bruce 10/10 3609 days true 0.08 1%
Benedict Fluthman 9/10 3609 days true 0.08 1%
Ingrid Zell 9/10 3610 days true 0.08 1%
R Bakker 8/10 3610 days true 0.07 1%
Marcus Kippner 9/10 3610 days true 0.08 1%
Bert Meuleuorijks 7/10 3615 days true 0.06 1%
Rod C 9/10 3617 days true 0.06 1%
Yasmin Abrahams 8/10 3621 days true 0.05 0%
Rob 9/10 3621 days true 0.06 0%
Claudia 9/10 3626 days true 0.05 0%
Nicola 7/10 3628 days true 0.04 0%
Brian Morris 9/10 3628 days true 0.04 0%
Max Mareen 9/10 3628 days true 0.04 0%
Dieter Groscurth 10/10 3629 days true 0.04 0%
Wilbert Germ 9/10 3632 days true 0.04 0%
T. Timmers 7/10 3633 days true 0.03 0%
Vincente Garrido 6/10 3642 days true 0.01 0%
Johanna X 9/10 3642 days true 0.02 0%
R Gilge 10/10 3643 days true 0.01 0%
Susan Hitchins 9/10 3643 days true 0.01 0%
Dick Rosman 6/10 3643 days true 0.01 0%
Rachel & Barak 8/10 3645 days true 0.01 0%
Ingrid Overes 7/10 3646 days true 0.01 0%
Yvonne Ing 10/10 3646 days true 0.01 0%
Anne Fri 8/10 3646 days true 0.01 0%
Chance McGuire 10/10 3647 days 0.01 0%
S Luis Van Oler 8/10 3652 days true 0.0 0%
E.M. Prideaux 10/10 3661 days true 0.0 0%
Conor Coyle 5/10 3664 days true 0.0 0%
Yvonne German 8/10 3664 days true 0.0 0%
Mike 9/10 3693 days true 0.0 0%
mariak 7/10 3695 days true 0.0 0%
martint 10/10 3702 days true 0.0 0%
Debbie Rathbone 5/10 3716 days true 0.0 0%
katharina 6/10 3719 days true 0.0 0%
Cyriel Schacken 8/10 3719 days true 0.0 0%
X Neils 8/10 3731 days true 0.0 0%
Sara Reekmans 8/10 3732 days true 0.0 0%
nancyburns 10/10 3739 days 0.0 0%
Beth Lenoble 9/10 3770 days 0.0 0%
Ritag 9/10 3825 days true 0.0 0%
simonsandra 8/10 3826 days true 0.0 0%
terryd 7/10 3831 days true 0.0 0%
Emear Donnelly 9/10 3874 days true 0.0 0%
HerbertH 7/10 3945 days true 0.0 0%
KarinS 9/10 3946 days true 0.0 0%
Abby 8/10 3953 days true 0.0 0%
annysp 9/10 3953 days true 0.0 0%
Van Lent 9/10 3955 days true 0.0 0%
HovingL 8/10 3965 days true 0.0 0%
Enno Brehm 5/10 3965 days true 0.0 0%
DimitriD 9/10 3970 days true 0.0 0%
FramiskaH 7/10 3971 days true 0.0 0%
AnjaC 10/10 3971 days true 0.0 0%
Lars Haf 10/10 3971 days true 0.0 0%
JaninaF 9/10 3971 days true 0.0 0%
AnjaChrist 10/10 3971 days true 0.0 0%
Edcan 10/10 3971 days true 0.0 0%
RebeccaD1 9/10 3972 days true 0.0 0%
Gil 7/10 3973 days true 0.0 0%
MikeS 10/10 3973 days true 0.0 0%
Francesca Sabat 7/10 3975 days true 0.0 0%
GraceB 6/10 3975 days true 0.0 0%
Doll 7/10 3977 days true 0.0 0%
Rene 9/10 3977 days true 0.0 0%
Dorothee 9/10 3977 days true 0.0 0%
Zdenek 9/10 3978 days true 0.0 0%
BrzezinskaM 10/10 3978 days true 0.0 0%
AndreB 10/10 3978 days true 0.0 0%
Donna 10/10 3979 days true 0.0 0%
TammyH 9/10 3979 days true 0.0 0%
Linda 5/10 3985 days true 0.0 0%
Phillip 1/10 3985 days true 0.0 0%
Susan 9/10 3986 days true 0.0 0%
GrahamM1 10/10 3986 days true 0.0 0%
CarstenU 10/10 3987 days true 0.0 0%
JetteG 10/10 3987 days true 0.0 0%
GingerPrince 8/10 3987 days true 0.0 0%
VacherD 8/10 3988 days true 0.0 0%
Brian 9/10 3993 days true 0.0 0%
RandiL 7/10 3995 days true 0.0 0%
CarinnaGermany 8/10 3995 days true 0.0 0%
Rachel 10/10 4003 days true 0.0 0%
Claire 10/10 4003 days true 0.0 0%
Raphael 8/10 4010 days true 0.0 0%
Caroline 10/10 4011 days true 0.0 0%
Denk 9/10 4016 days true 0.0 0%
Pia 9/10 4020 days true 0.0 0%
David 8/10 4027 days true 0.0 0%
Johann 10/10 4030 days true 0.0 0%
Carina 10/10 4032 days true 0.0 0%
Maria 8/10 4066 days true 0.0 0%
Mat 6/10 4071 days true 0.0 0%
midlands_missus 10/10 4075 days 0.0 0%
Charlotta Halfwordson 10/10 4084 days true 0.0 0%
Mary 10/10 4088 days true 0.0 0%
Atsuko 8/10 4160 days true 0.0 0%
Mikel 9/10 4193 days true 0.0 0%
Sarah 8/10 4202 days true 0.0 0%
Jim Summers 8/10 4202 days true 0.0 0%
Astrid Snippe 9/10 4295 days true 0.0 0%
James Gibbs 8/10 4295 days true 0.0 0%
Meike Biel 5/10 4303 days true 0.0 0%
Rachel 9/10 4319 days true 0.0 0%
Naoko 9/10 4319 days true 0.0 0%
Franz 9/10 4324 days true 0.0 0%
George Jeffs 10/10 4332 days true 0.0 0%
Jacob 9/10 4336 days true 0.0 0%
Stuart Bartram 9/10 4336 days true 0.0 0%
Lisa Tame 9/10 4340 days 0.0 0%
Wolfgang 9/10 4340 days true 0.0 0%
Greg & Lynette 10/10 4346 days true 0.0 0%
Omri Hasson 8/10 4350 days true 0.0 0%
D.A. Mulder 9/10 4352 days true 0.0 0%
Wendy Lomas 10/10 4362 days true 0.0 0%
Bronwyn Gaby 9/10 4399 days true 0.0 0%
Floren 10/10 4442 days true 0.0 0%
Rob Boston 3/10 4501 days 0.0 0%
Patricia Leighton 10/10 4555 days true 0.0 0%
Svenja 8/10 4669 days true 0.0 0%
Sue 10/10 4671 days true 0.0 0%
Akiko&Shibotsu 9/10 4671 days true 0.0 0%
Adi 9/10 4679 days true 0.0 0%
Cat 9/10 4683 days true 0.0 0%
Katie 6/10 4686 days true 0.0 0%
Raul 10/10 4688 days true 0.0 0%
IdanNakash 8/10 4689 days true 0.0 0%
Sandra 10/10 4690 days true 0.0 0%
TeamFlorida 10/10 4690 days true 0.0 0%
Pam Rose 10/10 4693 days true 0.0 0%
Fenke 8/10 4695 days true 0.0 0%
Bas 8/10 4695 days true 0.0 0%
John Beirne 9/10 4707 days true 0.0 0%
Jennifer 7/10 4707 days true 0.0 0%
Rachel 6/10 4707 days true 0.0 0%
Jacobien 10/10 4723 days true 0.0 0%
Henrich 8/10 4728 days true 0.0 0%
Jim 10/10 4729 days true 0.0 0%
Messing 5/10 4731 days true 0.0 0%
Marriott 10/10 4731 days true 0.0 0%
Liz 9/10 4731 days true 0.0 0%
Ian 7/10 4735 days true 0.0 0%
pfiffner 9/10 4735 days true 0.0 0%

Adjustments

Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.

Sample Size Adjustment

No Adjustment

A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Milford Sound Day Cruises experience has plenty of reviews and does not meet the criteria for any adjustment.

Recent Reviews Adjustment

-3.98% Adjustment

There may be an adjustment if an experience hasn't received any reviews within the last 60 days. However the Milford Sound Day Cruises experience does not meet the criteria for any adjustment.

In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 199 days.

The Milford Sound Day Cruises experience has been adjusted for 199 days. Adjustments are according to the following table.

Days Adjustment
……
196 -3.92%
197 -3.94%
198 -3.96%
199 -3.98%
200 -4.00%
201 -4.02%
202 -4.04%
……

Final Ranking Score

83%

The final ranking score once adjustments and rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz.