Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Aroha Luxury New Zealand Tours.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Aroha Luxury New Zealand Tours
Valid Reviews
70 Valid Reviews
The Aroha Luxury New Zealand Tours experience has a total of 70 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 70 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 61 |
|
87% |
| 9/10 | 8 |
|
11% |
| 8/10 | 1 |
|
1% |
| 7/10 | 0 |
|
0% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
98.57% Average
The raw data average (mean) for all the Aroha Luxury New Zealand Tours valid reviews is 98.57% and is based on 70 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Weighted Average
98.61%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Minesh Govenji | 10/10 | 2302 days | 100% |
| Srikant | 10/10 | 2302 days | 100% |
| Meir Boukris | 9/10 | 2363 days | 95% |
| Shravan Shetty | 10/10 | 2394 days | 94% |
| Mariano | 10/10 | 2486 days | 88% |
| Océane | 10/10 | 2547 days | 84% |
| Elyce Rotella | 10/10 | 2608 days | 81% |
| Nir | 10/10 | 2636 days | 79% |
| Lisa Hanline | 10/10 | 2728 days | 73% |
| Jaime G. del Rosario | 10/10 | 2759 days | 71% |
| Bob and Joyce Kroencke, USA | 10/10 | 2973 days | 57% |
| John M | 10/10 | 3031 days | 54% |
| Vivien Kalvaria | 9/10 | 3062 days | 51% |
| Stephen Forte | 10/10 | 3092 days | 50% |
| Christian | 10/10 | 3702 days | 11% |
| gloria tseng | 10/10 | 4403 days | 1% |
| Steven Hucik | 10/10 | 4462 days | 1% |
| Brid Devlin | 9/10 | 4462 days | 0% |
| David McLemore | 10/10 | 4462 days | 1% |
| Carrie | 10/10 | 4462 days | 1% |
| Ed | 10/10 | 4493 days | 1% |
| reviewer | 10/10 | 4524 days | 1% |
| Felicia Ng | 10/10 | 4554 days | 1% |
| Timmy & Megan | 10/10 | 4554 days | 1% |
| Christian | 10/10 | 4554 days | 1% |
| anton prawira | 9/10 | 4646 days | 0% |
| june isono | 9/10 | 4677 days | 0% |
| Cynthia Nardelli | 10/10 | 4677 days | 1% |
| angeline_ang | 9/10 | 4707 days | 0% |
| Alex London | 8/10 | 4799 days | 0% |
| Sharon K | 10/10 | 4799 days | 1% |
| Terry Bryk | 10/10 | 4827 days | 1% |
| Philips | 10/10 | 4858 days | 1% |
| scott | 10/10 | 4889 days | 1% |
| Courtney1 | 10/10 | 4950 days | 1% |
| aurbanes | 10/10 | 5011 days | 1% |
| joanhsieh | 10/10 | 5042 days | 1% |
| Varda Mehta | 10/10 | 5042 days | 1% |
| raminderrayar | 10/10 | 5103 days | 1% |
| PegTraveller | 10/10 | 5103 days | 1% |
| Shaunhk | 10/10 | 5133 days | 1% |
| arlenemattera | 10/10 | 5133 days | 1% |
| MBaum735 | 10/10 | 5164 days | 1% |
| terig | 10/10 | 5193 days | 1% |
| tfeng | 9/10 | 5193 days | 0% |
| james09173 | 10/10 | 5285 days | 1% |
| Lei | 10/10 | 5346 days | 1% |
| shlomo iager | 10/10 | 5346 days | 1% |
| gigirup | 10/10 | 5346 days | 1% |
| pinecliffs | 10/10 | 5558 days | 1% |
| GiancarloB | 10/10 | 5558 days | 1% |
| Maria_in_HongKong | 10/10 | 5558 days | 1% |
| gtspencer | 10/10 | 5589 days | 1% |
| dgreddy | 10/10 | 5620 days | 1% |
| nancy33 | 10/10 | 5681 days | 1% |
| PrettyPrincess | 10/10 | 5711 days | 1% |
| NawshirMirza | 10/10 | 5803 days | 1% |
| barbarakburtb | 10/10 | 5864 days | 1% |
| clive903 | 10/10 | 5985 days | 1% |
| Carlos | 10/10 | 5985 days | 1% |
| Jody | 10/10 | 6046 days | 1% |
| Holdenluvr | 10/10 | 6260 days | 1% |
| Irina | 10/10 | 6319 days | 1% |
| franz_renate | 10/10 | 6380 days | 1% |
| harpal | 10/10 | 6564 days | 1% |
| enngee | 10/10 | 6746 days | 1% |
| shivaniagarwala | 10/10 | 6838 days | 1% |
| primarosa | 10/10 | 7081 days | 1% |
| gilluncles | 9/10 | 7142 days | 0% |
| Mohan_Leela_KamnaKrishnan | 10/10 | 7325 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Aroha Luxury New Zealand Tours experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.34% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 70 days. However the Aroha Luxury New Zealand Tours experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Aroha Luxury New Zealand Tours experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.29% |
| 198 | -3.30% |
| 199 | -3.32% |
| 200 | -3.34% |
| 201 | -3.35% |
| 202 | -3.37% |
| 203 | -3.39% |
| … | … |
Balancing Adjustment
0.41% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
96%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.