Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Kawarau River Queenstown Rafting.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Kawarau River Queenstown Rafting
Valid Reviews
78 Valid Reviews
The Kawarau River Queenstown Rafting experience has a total of 79 reviews. There are 78 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 78 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 20 |
|
26% |
| 9/10 | 18 |
|
23% |
| 8/10 | 13 |
|
17% |
| 7/10 | 15 |
|
19% |
| 6/10 | 7 |
|
9% |
| 5/10 | 3 |
|
4% |
| 4/10 | 1 |
|
1% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
81.41% Average
The raw data average (mean) for all the Kawarau River Queenstown Rafting valid reviews is 81.41% and is based on 78 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
62 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 78 valid reviews, the experience has 62 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 62 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 11 |
|
18% |
| 9/10 | 16 |
|
26% |
| 8/10 | 13 |
|
21% |
| 7/10 | 12 |
|
19% |
| 6/10 | 6 |
|
10% |
| 5/10 | 3 |
|
5% |
| 4/10 | 1 |
|
2% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
80.16% Average
The raw data average (mean) for all the Kawarau River Queenstown Rafting face-to-face reviews is 80.16% and is based on 62 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
86.45%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Sarabeth | 10/10 | 2647 days | 100% |
| Wendy | 10/10 | 2678 days | 98% |
| Augustus Elton | 10/10 | 2678 days | 98% |
| Aaron | 10/10 | 2678 days | 98% |
| Joanna | 10/10 | 2708 days | 96% |
| Rexy, Australia | 10/10 | 2708 days | 96% |
| Paul | 9/10 | 2708 days | 95% |
| Gary Gregory | 10/10 | 2708 days | 96% |
| Daniel | 10/10 | 2708 days | 96% |
| Marjan D | 10/10 | 2708 days | 96% |
| Karin Karlsson | 8/10 | 3671 days | 30% |
| Joe Rogers | 9/10 | 3687 days | 29% |
| Kilian Vos | 10/10 | 4124 days | 0% |
| Brian Lexmond | 8/10 | 4386 days | 17% |
| Jesper Henriksen | 6/10 | 4409 days | 12% |
| Juliane | 9/10 | 4426 days | 17% |
| Bella Danaher | 8/10 | 4451 days | 17% |
| Daniel Danamer | 8/10 | 4451 days | 17% |
| Michael Rohn | 8/10 | 4470 days | 17% |
| Pete Wilson | 9/10 | 4765 days | 17% |
| Jennifer Bramstad | 7/10 | 4778 days | 15% |
| Cherlyn Chong | 7/10 | 4807 days | 15% |
| Robert & Bridget Holden | 9/10 | 5153 days | 17% |
| Melanie | 9/10 | 5156 days | 17% |
| Rowena and Ian Lanyon | 8/10 | 5168 days | 17% |
| johnco78 | 3/10 | 5265 days | 2% |
| louiset | 7/10 | 5296 days | 15% |
| Jo Meekley | 9/10 | 5494 days | 17% |
| Mark Vass | 9/10 | 5495 days | 17% |
| Sabine Tippman | 8/10 | 5496 days | 17% |
| Claire Colquhoun | 6/10 | 5497 days | 12% |
| Juliane Kleiu | 10/10 | 5500 days | 17% |
| Erin | 10/10 | 5501 days | 17% |
| Christine Gschwandtl | 5/10 | 5501 days | 9% |
| Jessica Vogels | 8/10 | 5508 days | 17% |
| John Gray | 10/10 | 5511 days | 17% |
| hendrik king | 7/10 | 5569 days | 15% |
| Hana Vokata | 10/10 | 5849 days | 17% |
| Risch & Seybold | 6/10 | 5857 days | 12% |
| Artur D | 10/10 | 5967 days | 17% |
| Jelle | 7/10 | 6212 days | 15% |
| Heide | 8/10 | 6212 days | 17% |
| AndrewW | 7/10 | 6221 days | 15% |
| KurtL | 10/10 | 6227 days | 17% |
| Steve Budd | 9/10 | 6227 days | 17% |
| MarcoJ | 9/10 | 6229 days | 17% |
| Steven | 7/10 | 6243 days | 15% |
| GaryW | 8/10 | 6244 days | 17% |
| Olly | 4/10 | 6245 days | 5% |
| Brian | 10/10 | 6249 days | 17% |
| Eugene | 9/10 | 6250 days | 17% |
| Pia | 10/10 | 6275 days | 17% |
| ali_m | 6/10 | 6277 days | 12% |
| Peter | 9/10 | 6321 days | 17% |
| Pieter | 7/10 | 6330 days | 15% |
| Sarah | 5/10 | 6457 days | 9% |
| Sue Stewart | 10/10 | 6459 days | 17% |
| Sharlene Peach | 7/10 | 6551 days | 15% |
| woodolly | 9/10 | 6552 days | 17% |
| Toby | 9/10 | 6581 days | 17% |
| Kieran Concarr | 7/10 | 6592 days | 15% |
| D.A. Mulder | 8/10 | 6608 days | 17% |
| Lisa Tame | 7/10 | 6610 days | 15% |
| Martens | 10/10 | 6610 days | 17% |
| Jody | 9/10 | 6621 days | 17% |
| Robin | 8/10 | 6643 days | 17% |
| Swen Schroder | 5/10 | 6649 days | 9% |
| Lena | 6/10 | 6687 days | 12% |
| Martine Arsac | 7/10 | 6691 days | 15% |
| Kevin | 9/10 | 6694 days | 17% |
| caroline | 7/10 | 6694 days | 15% |
| Floren | 9/10 | 6698 days | 17% |
| Andy Chapman | 9/10 | 6811 days | 17% |
| Michael | 6/10 | 6927 days | 12% |
| Michael | 7/10 | 6946 days | 15% |
| Daniel | 8/10 | 6953 days | 17% |
| Peter&Amy | 7/10 | 6985 days | 15% |
| Geert | 6/10 | 6989 days | 12% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Kawarau River Queenstown Rafting experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.74% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 60 days. However the Kawarau River Queenstown Rafting experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Kawarau River Queenstown Rafting experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.68% |
| 198 | -3.70% |
| 199 | -3.72% |
| 200 | -3.74% |
| 201 | -3.76% |
| 202 | -3.77% |
| 203 | -3.79% |
| … | … |
Balancing Adjustment
2.32% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
85%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.