Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Wharariki Beach Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Wharariki Beach Holiday Park
Valid Reviews
72 Valid Reviews
The Wharariki Beach Holiday Park experience has a total of 75 reviews. There are 72 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 72 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 10 |
|
14% |
| 9/10 | 20 |
|
28% |
| 8/10 | 13 |
|
18% |
| 7/10 | 6 |
|
8% |
| 6/10 | 7 |
|
10% |
| 5/10 | 6 |
|
8% |
| 4/10 | 2 |
|
3% |
| 3/10 | 3 |
|
4% |
| 2/10 | 1 |
|
1% |
| 1/10 | 4 |
|
6% |
72.36% Average
The raw data average (mean) for all the Wharariki Beach Holiday Park valid reviews is 72.36% and is based on 72 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
18 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 72 valid reviews, the experience has 18 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 18 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 2 |
|
11% |
| 9/10 | 7 |
|
39% |
| 8/10 | 4 |
|
22% |
| 7/10 | 2 |
|
11% |
| 6/10 | 1 |
|
6% |
| 5/10 | 0 |
|
0% |
| 4/10 | 1 |
|
6% |
| 3/10 | 1 |
|
6% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
78.89% Average
The raw data average (mean) for all the Wharariki Beach Holiday Park face-to-face reviews is 78.89% and is based on 18 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
69.92%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| TS | 5/10 | 34 days | 79% |
| Laura | 9/10 | 218 days | 100% |
| Emily | 8/10 | 248 days | 98% |
| Romloo | 1/10 | 279 days | 40% |
| Puiz | 5/10 | 279 days | 76% |
| Shaun | 6/10 | 307 days | 85% |
| Hughbert | 9/10 | 338 days | 96% |
| Jenda | 1/10 | 338 days | 39% |
| Dina | 9/10 | 369 days | 95% |
| Noel Robertson | 1/10 | 552 days | 35% |
| Pauline | 10/10 | 644 days | 79% |
| Lothar Valentijn | 9/10 | 1130 days | 33% |
| Jill and Keith | 5/10 | 1403 days | 12% |
| Oonagh | 9/10 | 1434 days | 14% |
| Phil | 9/10 | 1679 days | 6% |
| Kysha | 7/10 | 2105 days | 4% |
| Tuomas Saarela | 6/10 | 2134 days | 4% |
| Rosey | 3/10 | 2165 days | 2% |
| Sabine | 8/10 | 2165 days | 4% |
| Julianne McKie | 9/10 | 2257 days | 4% |
| Gaudenz Schnell | 5/10 | 2471 days | 3% |
| Elin | 10/10 | 2471 days | 4% |
| Marie van Tol | 10/10 | 2499 days | 4% |
| Jess | 8/10 | 2530 days | 4% |
| Rob | 10/10 | 2561 days | 4% |
| Rosamund Gilligan | 8/10 | 2591 days | 4% |
| Nick Lange | 1/10 | 2591 days | 1% |
| Stefano Clerici | 10/10 | 2714 days | 3% |
| Luis Vigil Vidal | 9/10 | 2878 days | 2% |
| Blu Ice | 6/10 | 2944 days | 2% |
| Artemis | 9/10 | 3170 days | 2% |
| Andy Kubic | 8/10 | 3207 days | 2% |
| Lorraine Atherton | 9/10 | 3260 days | 2% |
| York Tüchelmann | 8/10 | 3506 days | 2% |
| Liz Barnett | 9/10 | 3566 days | 2% |
| Volker Stroenisch | 3/10 | 3572 days | 1% |
| Carl Opitz | 5/10 | 3577 days | 1% |
| Sarah Rutherford | 9/10 | 3620 days | 2% |
| Matthew Hallowell | 7/10 | 3623 days | 1% |
| Ron Web | 9/10 | 3687 days | 1% |
| Fay Young | 2/10 | 3750 days | 1% |
| CMG | 6/10 | 3901 days | 1% |
| Bernard Duinkerken | 4/10 | 3901 days | 1% |
| Robert Warner | 6/10 | 3991 days | 1% |
| Tanneke Lyppens | 9/10 | 3997 days | 1% |
| Vera Witek | 10/10 | 4009 days | 1% |
| Kathy Hart | 6/10 | 4236 days | 0% |
| Caroline Jonsson | 9/10 | 4265 days | 0% |
| Jonny Ronnblom | 9/10 | 4265 days | 0% |
| Brita Topp | 8/10 | 4266 days | 0% |
| Paula Renton | 4/10 | 4273 days | 0% |
| Philip Schumann | 10/10 | 4293 days | 0% |
| Angelika Bottcher | 3/10 | 4362 days | 0% |
| Jonathan | 8/10 | 4448 days | 1% |
| ozelmer | 10/10 | 4509 days | 1% |
| Tony Graham | 7/10 | 4601 days | 1% |
| Frederic Birke | 7/10 | 4664 days | 1% |
| Glenn Surzur | 8/10 | 4664 days | 1% |
| Caderet | 8/10 | 4664 days | 1% |
| Luisa | 9/10 | 4667 days | 1% |
| Sohie | 9/10 | 4667 days | 1% |
| Tanja Rudolf | 8/10 | 4740 days | 1% |
| gareth williams | 7/10 | 4813 days | 1% |
| Loesje | 8/10 | 4874 days | 1% |
| Peter Adams | 8/10 | 5021 days | 1% |
| Schael | 9/10 | 5031 days | 1% |
| lols512 | 10/10 | 5087 days | 1% |
| Powerfamily | 5/10 | 5271 days | 1% |
| John Reilly | 9/10 | 5344 days | 1% |
| Kornelia Kirf | 6/10 | 5383 days | 1% |
| Paul Smith | 7/10 | 5399 days | 1% |
| chrissie2011 | 10/10 | 5452 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Wharariki Beach Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.29% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the Wharariki Beach Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Wharariki Beach Holiday Park experience has been adjusted for 14 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 11 | -0.22% |
| 12 | -0.24% |
| 13 | -0.26% |
| 14 | -0.29% |
| 15 | -0.31% |
| 16 | -0.33% |
| 17 | -0.35% |
| … | … |
Balancing Adjustment
7.19% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
77%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.