Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for The Weta Cave.
If you have any questions or comments about our ranking score calculation please get in touch at firstname.lastname@example.org. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
52 Valid Reviews
The The Weta Cave experience has a total of 52 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 52 valid reviews:
The raw data average (mean) for all the The Weta Cave valid reviews is 84.04% and is based on 52 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
50 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
Within the 52 valid reviews, the experience has 50 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 50 face-to-face reviews:
The raw data average (mean) for all the The Weta Cave face-to-face reviews is 83.40% and is based on 50 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
|Harriet and Paul||9/10||1306 days||4.59||100%|
|Bjorn Nielsen||9/10||1378 days||4.45||97%|
|Rose Guillaume||10/10||1400 days||4.4||96%|
|Pierre Landenne||7/10||1400 days||4.01||87%|
|Simeon Manz||10/10||1412 days||4.38||95%|
|Selma Franke||8/10||1419 days||4.15||90%|
|MARK CURPHEY||10/10||1429 days||4.35||95%|
|Sam Taylor||8/10||1430 days||4.13||90%|
|Dave Ellis||8/10||1430 days||4.13||90%|
|Thomas Le Buzulier||10/10||1643 days||3.93||86%|
|Daniel Idiart||10/10||1648 days||3.92||85%|
|Liam King||9/10||1649 days||3.92||85%|
|Matthew Baker||9/10||1649 days||3.92||85%|
|Karin Karlsson||8/10||1652 days||3.71||81%|
|Hana Rachfalik||10/10||1655 days||3.9||85%|
|Emma Burtscher||2/10||1689 days||2.88||63%|
|David Schelensky||10/10||1693 days||3.83||83%|
|Sascha Daub||8/10||1694 days||3.64||79%|
|Richard Starkeq||9/10||1694 days||3.83||83%|
|Robin Ings||6/10||1698 days||3.17||69%|
|Flo and Frieda||7/10||1717 days||3.44||75%|
|Pierre Planchez||9/10||2062 days||3.11||68%|
|Lukas Dost||10/10||2077 days||3.08||67%|
|Greg Little||10/10||2078 days||3.08||67%|
|Iana Pauga||10/10||2088 days||3.06||67%|
|Astrid Egesten||9/10||2127 days||2.98||65%|
|James Russell||8/10||2371 days||2.38||52%|
|Hannah Watt||7/10||2371 days||2.28||50%|
|Jan Legein||9/10||2372 days||2.5||55%|
|Herman Schulz||8/10||2397 days||2.33||51%|
|Rhys Williams||9/10||2419 days||2.41||53%|
|Dan Lawson||10/10||2435 days||2.38||52%|
|Paul Taylor||5/10||2753 days||1.42||31%|
|Cloarec Guillaume||10/10||2755 days||1.75||38%|
|Frederick Neilsen||9/10||2862 days||1.54||34%|
|Frank Claassen||8/10||3121 days||0.98||21%|
|Kimberley Mills||9/10||3141 days||1.0||22%|
|Helen & Laurence||7/10||3223 days||0.76||17%|
|Dave van Bergen||9/10||3455 days||0.38||8%|
|Anika Jedelsky||10/10||3492 days||0.31||7%|
|Kathryn Knipe||6/10||3509 days||0.23||5%|
|Stefan Morris||7/10||3510 days||0.25||5%|
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The The Weta Cave experience has plenty of reviews and does not meet the criteria for any adjustment.
There may be an adjustment if this experience hasn't received any reviews within the last 74 days. However the The Weta Cave experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The The Weta Cave experience has been adjusted for 200 days. Adjustments are according to the following table.
The final ranking score once adjustments and rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.
If you have any questions or comments about our ranking score calculation please get in touch at email@example.com.